British Airways complaints: comments, page 2
1,122 comments
Anna G
Verified | Sep 22, 2026
Stockholm-Phoenix
Economy
Unknown
I received my luggage on Monday Sept 14. It was delovered to the hotel in Flagstaff where I stayed Sept 13-16. I had already taken off form my work meetings early Monday morning, so my things in teh suitcase could not be used by me until in the evening of Monday Sept 14. Further, the suitcase zipper was party open and broken. Nothing seemed to be lost, but the suitcase was no longer reliable so I had to purchase a new one.- Stockholm-Phoenix
- Economy
Stephanie A
Verified | Sep 21, 2026Abuja-Manchester
Economy
Unknown
Iβm an international student who came to the uk for my masters and I had to buy new set of clothes, skin care products, food stuffs, shoes, cosmetics and wigs because all of this were lost in my box
- Abuja-Manchester
- Economy
Anna G
Verified | Sep 21, 2026Stockholm-Phoenix
Economy
Claim escalated to airline
Unknown
My bag's zipper was broken/partly open when I received the bag. So, I had to purchase a new bag for my travel back home.- Stockholm-Phoenix
- Economy
- Claim escalated to airline
Elrica M
Verified | Sep 20, 2026Bridgetown-London
Economy
Unknown
On the 08/09/26 I landed at London Heathrow Airport, after being interviewed by immigration I missed my BA 1362 flight which was a connecting flight to Manchester Airport at 10:25 am. After being cleared by immigration I was given a flight out which was BA 137O and departs at 18: 15 pm which was cancelled because of the issues going on in the towers at Heathrow Airport at that time.I was then given a flight out for the 10/09/26 which was BA1358 and departs at 06:55 am.I was not given any Hotel accommodations and having no baggage or information since no one was telling you anything I was stressed and uncomfortable.I was then offered a Β£10 voucher to purchase food which was impossible. I then asked my partner to picked me up because I could not sleep at the Airport for two days and that trip cost me Β£155.50 .I was without luggage for four days receiving my first case on the 12/09/26 and the second one on the 13/09/26,which was badly damage. I have evidence of before and after case if you so required and also receipt of cost which is $140.00BBD. I'm would like to be compensated for part payment of my Airline ticket from London to Manchester thanks.- Bridgetown-London
- Economy
Mariagoretti I
Verified | Sep 20, 2026London-Newcastle
Economy
Unknown
My checked baggage was delayed following my British Airways flight and was not delivered to me until 18 September 2026. I arrived on 16 September 2026 and was therefore without access to my baggage for approximately two days. As food and other necessary items were contained in my delayed baggage, I had to purchase food so that I could prepare meals while waiting for my luggage to be delivered. I incurred the following reasonable expenses: - Aldi β Β£16.99 β food items purchased for cooking - Lidl β Β£28.76 β food items purchased for cooking Total claimed: Β£45.75 I have retained and attached the receipts for these purchases as evidence. I am requesting reimbursement of the Β£45.75 incurred as a result of my delayed baggage. My baggage was eventually delivered on 18 September 2026.- London-Newcastle
- Economy
Caglar E
Verified | Sep 20, 2026Δ°stanbul-Phoenix
Economy
Claim escalated to airline
Technical problems
My original journey was Istanbul (IST) β London Heathrow (LHR) β Phoenix (PHX) under a single booking, reference YCSHLC. London was only a connecting point and had no independent purpose in my travel plans. BA289 from London to Phoenix was cancelled after a technical problem, so the IstanbulβLondon sector I had already flown no longer served any purpose in relation to my original journey to Phoenix. My passport clearly shows that I entered the United Kingdom through Heathrow on 14 July 2025 and that my permission to remain in the UK was valid only until 15 July 2025. Therefore, the rerouting offered by British Airways for 16 July 2025 was not a usable option for me. I did not use the alternative flight offered by British Airways. My passport also shows that I entered the United States through Los Angeles (LAX) on 16 July 2025, which confirms that I did not take the HeathrowβSan FranciscoβPhoenix alternative flights that may later appear in the booking record as βflown/travelled.β I also did not use the original return sectors of my ticket. I am therefore requesting a refund of my original British Airways ticket, including the flown IstanbulβLondon sector, because London was only a connection point and that sector lost its purpose after the onward flight was cancelled; the cancelled/unused LondonβPhoenix sector; and the unused return sectors. I am not requesting reimbursement for any replacement flights I later purchased. I am also claiming the statutory UK261 cancellation compensation separately from the ticket refund.- Δ°stanbul-Phoenix
- Economy
- Claim escalated to airline
Samriddhi G
Verified | Sep 20, 2026Delhi-Manchester
Economy
Unknown
My baggage was delayed. I reached Manchester airport and then they told me that my luggage was still in London and Iβll get my luggage the next day. Then when I received my luggage, my luggage seal was broken out of the two one chain was opened, and I lost my designer suit and a Adidas sweatshirt in that which were little high value items.- Delhi-Manchester
- Economy
Abdulaziz A
Verified | Sep 19, 2026Doha-Belfast
Economy
Claim escalated to airline
Unknown
Dear AirAdvisor Claims Team, I am writing regarding claim No. 775350, which was closed on the basis that the total value of my documented expenses was less than $200. I would like to clarify that the total amount of my claim is actually Β£240, as shown by the two separate invoices I provided: - Β£150 for the shoes - Β£89 for the T-shirt and shirt This brings the total to Β£240, which is clearly above your stated minimum requirement of $200. Moreover, these amounts were paid in British pounds (GBP), not US dollars, so the total value is even higher when converted into USD. Therefore, I do not understand how my claim was determined to be below the required threshold. I kindly ask you to review the documents and amounts again and reopen my claim accordingly. If the documents were not received or were not properly considered, please let me know so I can upload them again. I look forward to your clarification and to having my claim reopened. Best regards, Abdulaziz AlenizeyΒ- Doha-Belfast
- Economy
- Claim escalated to airline
Neha R
Verified | Sep 19, 2026Edmonton-Δ°stanbul
Economy
Claim escalated to airline
No reason given
I am writing to formally complain about the extremely stressful experience my sisters and I had today travelling from Edmonton to Toronto and onward to Istanbul. While we were already on our flight from Edmonton to Toronto, British Airways emailed us that our TorontoβIstanbul flight had been cancelled, leaving us with virtually no time to make alternative arrangements. We had already checked our luggage in at Edmonton under the assumption that it would be transferred through to Istanbul, as we had paid for a smooth connecting itinerary and were not expecting to complete a self-transfer. We were then emailed that we had been rebooked onto a LOT flight, so my sisters and I rushed from Terminal 1 to Terminal 3, only to be told by LOT employees that we did not have a booking with them and needed to return to British Airways. We rushed back again, where British Airways staff confirmed the cancellation and rebooked us onto Turkish Airlines. We then spent a significant amount of time trying to locate our luggage, only to be sent between Porter and Air Transat with no clear explanation of where our bags were or who was responsible for them. This is extremely concerning because our luggage contains valuable personal belongings, our medical school textbooks and essential materials, as well as our apartment keys for Northern Cyprus. We also have a separate ticket from Istanbul to Ercan, and because we have no idea when or whether our luggage will arrive, we may now have to find and pay for accommodation ourselves. On top of this, we had specifically paid to sit together, yet after being rebooked we were given uncomfortable seats and did not receive the seating arrangement we had paid for. What should have been a straightforward journey has turned into an extremely stressful situation involving a cancelled flight, contradictory information, rushing between terminals, missing luggage, disrupted onward travel and potentially significant unexpected expenses. I understand that flight cancellations can happen, but the lack of clear communication and assistance throughout this process has been unacceptable. I am requesting an urgent explanation regarding the cancellation and incorrect LOT rebooking, an immediate update on the location of our baggage, reimbursement for reasonable expenses caused by this disruption, a resolution regarding the seats we paid for, and clarification on what assistance British Airways will provide regarding our onward travel to Ercan. I expect this matter to be reviewed seriously, as we have been left to deal with significant consequences despite having paid for our journey and baggage to be handled as part of a smooth connection.- Edmonton-Δ°stanbul
- Economy
- Claim escalated to airline
Sara R
Verified | Sep 19, 2026Edmonton-Δ°stanbul
Economy
Claim escalated to airline
No reason given
We were originally booked on a British Airways flight from Toronto to Istanbul\. While we were already travelling on our connecting flight from Edmonton to Toronto, we received emails informing us that our TorontoβIstanbul flight had been cancelled\. Because we were already in transit, we had virtually no opportunity to make alternative arrangements ourselves\. We had checked our luggage in at Edmonton under the assumption that our bags would be transferred through to Istanbul as part of our itinerary\. We had specifically paid for a smooth connection and were not expecting to have to collect our luggage or perform a self\-transfer\. We were then informed by British Airways that we had been rebooked onto a LOT flight\. Based on the information provided to us, my sisters and I rushed from Terminal 1 to Terminal 3 to catch the rebooked flight\. After rushing between terminals, we were told by LOT employees that we did not actually have a valid booking with them and that we needed to return to British Airways\. We therefore rushed back again to speak with British Airways staff, only to be told that the flight had been cancelled and that we could be rebooked\. We were eventually rebooked onto a Turkish Airlines flight at 8:00 PM for the 10:00 PM flight\. At this point, we also tried to determine what had happened to our checked baggage since our rebooked flight was on such a short notice\. We had paid for our baggage and for a connecting itinerary where our luggage would be transferred through\. Instead, we were told that our luggage could not be located\. We were sent from Porter to Air Transat for assistance and then sent back to Porter, with no clear explanation of where our bags were or who was responsible for them\. This is extremely concerning because our luggage contains valuable personal belongings, as well as items that are essential for our education\. We are medical students studying in Northern Cyprus, and our luggage contains our textbooks and other school materials that we need for our studies\. It also contains our apartment keys\. We also have a separate ticket booked from Istanbul to Ercan for our onward journey to Northern Cyprus\. Because of the cancellation and the uncertainty surrounding our luggage, we may now be forced to arrange and pay for accommodation ourselves, despite having planned and paid for our journey based on the original itinerary. Additionally, we paid specifically to be seated together. Despite this, following the rebooking, we were assigned uncomfortable seats and were separated from the seating arrangement we had originally paid for. What should have been a straightforward journey from Edmonton to Istanbul has instead turned into an extremely stressful experience involving cancelled flights, contradictory information, rushing between terminals, uncertainty regarding our luggage, disruption to our onward travel, and potentially significant unexpected expenses. We understand that flight disruptions can happen. However, the way this disruption was handled left us without clear information or assistance, and we have been left to deal with the consequences of arrangements that were not within our control. We paid for a connecting itinerary with the expectation that our journey and baggage would be handled accordingly\. Instead, we have been left without our luggage, potentially without accommodation, and with essential belongings and school materials missing while travelling to university\.- Edmonton-Δ°stanbul
- Economy
- Claim escalated to airline
Stephen E
Verified | Sep 19, 2026London-Hannover
Economy
Claim escalated to airline
Unknown
Having no luggage for 5 days of an 8 day holiday meant I had to buy some essentials. Most of which were copied earlier in this claim.- London-Hannover
- Economy
- Claim escalated to airline
Gabrielle K
Verified | Sep 18, 2026London-Barcelona
Economy
Claim escalated to airline
Unknown
The lost/ delayed luggage cost of emotional stress as we embarked on a cruise. British airways has not reimbursed us for the international phone usage that will be billed to us this month. We had to not only buy clothing, intimates, toiletries for our 3 days in Barcelona, but also the cruise as when they would be received was not promised. Their communication was horrible and inconsistent. We also were unable to get some key prescription medication and were without for 6 days causing side effects- London-Barcelona
- Economy
- Claim escalated to airline
Maureen M
Verified | Sep 18, 2026Glasgow-London
Economy
Claim escalated to airline
Unknown
I got to boarding gate and was told they couldnβt give me a seat ,my seat had been booked weeks before hand,I had to reclaim my luggage and go back to check in desk, was taken to supervisor desk,and rebooked on later flight.I missed my meeting time in London with my tour company who I was travelling to Austria with- Glasgow-London
- Economy
- Claim escalated to airline
John B
Verified | Sep 18, 2026Zurich-London
Economy
Unknown
Our luggage was returned as : one bag by courier on September 16 2026 and we had to travel to LHR T5 on September 17, to retrieve the other 2.- Zurich-London
- Economy
Belinda C
Verified | Sep 17, 2026London-Faro
Economy
Unknown
Our case was missing when we arrived at Faro airport, we reported it to lost and found at Faro airport we have a reference number FA0BA14685/12sep26/1532- London-Faro
- Economy
Levitt D
Verified | Sep 17, 2026Split-Manchester
Economy
Unknown
This loss of luggage on arrival in manchester 4 days ago has caused me and my sick cousin in Liverpool undue stress and inconvenience. I have had to borrow money too to buy clothing, toiletries and medicine as my bank account is maxed out as I am travelling 6 months.- Split-Manchester
- Economy
Yonas T
Verified | Sep 16, 2026Rome-London
Economy
Unknown
Landed in Heathrow in terminal 5 on the 10th September .though delayed for more than 3 hours due to an issues with signalling affected all airport . I very much understood the delay .however my luggage week on not delivered despite promised it will be delivered . My working and all other change of cloth that I need to use day to day .as 8 need to dress to do my work .as sales representative my suit and shirts and shoes is needed .lost 7bdays work dure to my cloth ..- Rome-London
- Economy
Levitt D
Verified | Sep 16, 2026Split-Manchester
Economy
Unknown
Totally inconvenienced as I had to borrow money from my friend for basic clothing and toiletries as I have hotel bookings pre planned for payment- Split-Manchester
- Economy
Valerie R
Verified | Sep 16, 2026London-Newcastle
Economy
Unknown
Baggage was delayed for more than 2 days. As a result I had to purchase necessities such as a change of clothes together with make-up etc.- London-Newcastle
- Economy
Suzana P
Verified | Sep 15, 2026London-Manchester
Economy
Claim escalated to airline
Unknown
I had to stay in the hotel near the airport as I was advised someone will contact me next day to get my luggage. I stayed at the hotel Tribe but no contact was made next day . I paid 99.00GBP. I still havenβt received my bags . Courier called me three days after when I was in other country- London-Manchester
- Economy
- Claim escalated to airline
Hanife O
Verified | Sep 15, 2026Larnaca-London
Economy
Claim escalated to airline
No reason given
Cancelled flight after waiting on the plane for 3 hours. Was sent to a hotel for the night where drinks for the kids were purchased and transfer back to the airport was paid for by ourselves- Larnaca-London
- Economy
- Claim escalated to airline
Judith K
Verified | Sep 15, 2026Newcastle-Male
Economy
Unknown
Hi me and my husband had to go without clothes/makeup/toiletries/and I am on remission with cancer so all my tablets were in suitcases a maintenance tablet Lenalidomide I struggled 3 days without my medication as my Eminem stytem is very low Maldives was supposed to be amazing but I didn't feel very good- Newcastle-Male
- Economy
Elizabeth A
Verified | Sep 15, 2026Las Vegas-San Francisco
Economy
Technical problems
I have contacted the airline via their online chat, unfortunately this was not logged but was advised. I cannot claim any refund.. due to my condition, Parkinsonβs, the delay caused me much discomfort and unnecessary stress. When arriving at San Francisco, we missed our connecting travel arrangement and less stranded whilst trying to look for an Uber.. this inevitably lengthened the disruption arriving at the hotel over 10 hours late- Las Vegas-San Francisco
- Economy
Abdulaziz A
Verified | Sep 14, 2026Doha-Belfast
Economy
Unknown
Dear Aer Lingus Customer Support, I am writing to submit a formal claim regarding the delayed delivery of my checked baggage on my journey from Doha to Belfast on 12 September. My journey was booked on a single ticket from Doha to Belfast, with connecting flights via London and Manchester. The flights were operated by British Airways and Aer Lingus. At Doha Airport, I was specifically advised by the airline staff that my checked baggage would be tagged through to my final destination, Belfast, and that I would collect it there. However, upon arriving in Belfast at approximately 9:00 PM on 12 September, my baggage did not arrive. I immediately reported the missing baggage at the airport and received the following Property Irregularity Report (PIR) reference: BHDEI12966 I eventually received my baggage at approximately midday on 14 September, meaning that my baggage was unavailable to me for approximately 39 hours after my arrival in Belfast. As a result of this delay, I was without my personal belongings and had to incur necessary expenses for essential items during the period in which my baggage was unavailable. Unfortunately, I was only able to retain two receipts as supporting documentation, totaling Β£240.10. The actual amount I spent was higher than this, but these are the only receipts I currently have available to provide as evidence of my expenses. I therefore request reimbursement for the reasonable and necessary expenses incurred as a result of the delayed baggage, in accordance with the Montreal Convention and Aer Lingus' baggage claims policy. I have attached the relevant receipts and supporting documents for my expenses, together with my baggage/PIR details. I would appreciate it if you could confirm receipt of this claim and advise me of the outcome and the amount you will reimburse. Passenger name: Abdulaziz S Alenizey Booking reference: X276QW PIR: BHDEI12966 Travel date: 12 September Route: Doha β London β Manchester β Belfast LHR : BA122 MAN: BA1370 BHD: EI3619 Baggage: 1 checked suitcase Baggage received: 14 Sep at approximately midday I look forward to your response. Kind regards, Abdulaziz S Alenizey Email: azizenizey@gmail.com IBN: SA5678000000001004069397 Phone: +966 507474624- Doha-Belfast
- Economy
Joana E
Verified | Sep 14, 2026Accra-London
Economy
Claim escalated to airline
Unknown
We had checked in online, and it said we have to drop our bags 2hours before departure, we got to the airport at about 5:50 pm for a 10pm flight, joined a long queue and when it was 7pm, the ground staff just walked away without saying anything to us. It was about 35 passengers left behind. We called BA straight away and no one was ready to help so we did a group petition and BA said we should do it individually. I still have the email for the group petition if that will help. Some people paid for other flight to come to the UK. But we couldn't because the charges were too much. We stays in a hotel for 3 days before we were put on a flight back. I just want what is due us. I can only show the receipt for accommodation but we spent money on taxi and food. Also I missed work. Thanks.- Accra-London
- Economy
- Claim escalated to airline
Lino P
Verified | Sep 13, 2026Los Angeles-Naples
Economy
Unknown
Our vacation was delayed, hindered and disrupted dΓa to this incident. Plus I had to almost fight Airport staff to get my luggage. The British airways customer support on the fast we finally got our luggage, wad a very rude and uncaring person. We finally got our luggage after an exhausting back and forth 3 days lost of our vacation. We paid $86 to check in our luggage and we did not get a refund on that from the airline.- Los Angeles-Naples
- Economy
Susan R
Verified | Sep 13, 2026London-Nice
Economy
Claim escalated to airline
Unknown
We were leaving in a River Cruise and constantly got differing accounts of our luggage whereabouts as did the Viking representative. We had to get what we could in Nice prior to embarkation which meant we didnβt have what we needed in footwear or appropriate clothes for dinners on the ship- London-Nice
- Economy
- Claim escalated to airline
Miorita Mariana P
Verified | Sep 12, 2026London-Heraklion
Economy
Unknown
I have received email that my luggage will be delayed and it may be delivered the following day in the evening.- London-Heraklion
- Economy
Cristiano N
Verified | Sep 10, 2026Jersey-Funchal
Economy
Claim escalated to airline
Problems at airport
I tried to make on the British Airways website the compensation but they said im not eligible for it- Jersey-Funchal
- Economy
- Claim escalated to airline
Armaan T
Verified | Sep 10, 2026Larnaca-London
Economy
Problems at airport
Tried making contact with the airline but no agents where available to speak both over the phone or live chat. Flights had to be change manually online free of charge as stated on British Airways website but no communication was made by British Airways, no accommodation offered or assistance with this matter which affected us greatly causing a lot of stress and panic. We lost money regarding accomodation and food, inconvenience as I had to go back to work and get back to my family but due to the extra days I cant make that now.- Larnaca-London
- Economy
Ramzan Q
Verified | Sep 10, 2026Larnaca-London
Economy
Problems at airport
I tried contacting the airline could not get through to them we had to book the next available flight on Saturday 3 days later online ourselves and we are gaining expenses such as food toiletries and stay from Wednesday due to this- Larnaca-London
- Economy
Armaan T
Verified | Sep 10, 2026Larnaca-London
Economy
Problems at airport
Tried making contact with the airline but no agents where available to speak both over the phone or live chat. Flights had to be change manually online free of charge as stated on British Airways website but no communication was made by British Airways, no accommodation offered or assistance with this matter which affected us greatly causing a lot of stress and panic. We lost money regarding accomodation and food, inconvenience as I had to go back to work and get back to my family but due to the extra days I cant make that now.- Larnaca-London
- Economy
Ikraam Q
Verified | Sep 10, 2026Larnaca-London
Economy
Problems at airport
I tried calling the airline numerous times and there was no response I tried going to the airport but there was nothing they could do- Larnaca-London
- Economy
Mary Frances S
Verified | Sep 9, 2026London-Pisa
Economy
Claim escalated to airline
Unknown
I am desperate for help please. I have been so diligent. I stayed at airport for 3 hours in line evening of arrival filled out all forms never received the Ref # via text or email as they said they would. I called everyday. Finally got Tanya who was incredible 3 days later and she gave me the number. I finally spoke to someone following day and told them I was sending someone to pick it up in Pisa yesterday (9/8/26) in the morning. . I had all paperwork filled out documented etc and they told the man that I never filled out the airport paperwork - which clearly as you can see I did. So he went back to airport that afternoon (yesterday 9/8/26) and was told my bag had gone to currier !!! I leave early tomorrow for Florence and still no bag. I am clearly close to tears. I have tried to do my very best but I have not only spent part of my trip dealing with this but I also donβt have my items. I am also trying. To pack for Florence - from Forte Dei Marmi and I donβt know if I should go buy a new suitcase or what. Itβs such a mess and no one seems to really care. Thank you for your time and help. This has been absolutely awful. Best, Mary Frances Schneider Also : no cash allowance from airline Same bag still missing. Last Saw my luggage 9/4/26. It is 9/9/26 and still nothing- London-Pisa
- Economy
- Claim escalated to airline
Ronnel Angelo B
Verified | Sep 9, 2026Manila-Inverness
Economy
Unknown
Yes. Now im onboard the ship and im working without clothes. I buy new clothes that makes me spend my money for this inconvinience. I still dont recieve my luggage until now. Airlines did not provide any allowance. I last saw it on MANILA where i departed.- Manila-Inverness
- Economy
Claire W
Verified | Sep 9, 2026Geneva-Oklahoma City
Economy
Technical problems
We had to stay on the flight. Then had no compensation and all the hotels were booked so had to go to London.- Geneva-Oklahoma City
- Economy
Kelly Cristina S
Verified | Sep 8, 2026Sao Paulo-Dublin
Economy
Technical problems
The flight from SΓ£o Paulo to Dublin was booked as a single reservation with a connection in London. The BA0826 flight from London to Dublin, scheduled for 7 August at 08:15, was cancelled on the day of travel. British Airways later stated in an email that compensation would not be paid because the cancellation was due to air traffic control. However, we have the live chat from the day of the disruption in which British Airways stated that the cancellation was due to βoperational reasonsβ. I specifically asked for confirmation of this reason twice, and the same information was confirmed. We would therefore ask for the cancellation reason to be properly reviewed and for the passengersβ eligibility for compensation to be assessed.- Sao Paulo-Dublin
- Economy
Silvana C
Verified | Sep 8, 2026Sao Paulo-Dublin
Economy
Claim escalated to airline
Technical problems
My flight from SΓ£o Paulo to Dublin was booked as a single reservation with a connection in London. The BA0826 flight from London to Dublin, scheduled for 7 August at 08:15, was cancelled on the day of travel. British Airways initially rebooked us for the following day, which we did not accept. We were eventually rebooked on an Aer Lingus flight at around 20:10 and arrived in Dublin at approximately 21:30, more than 12 hours later than originally scheduled. British Airways did not provide meals, drinks, transportation or other assistance during the long wait. One of the passengers is a wheelchair user with reduced mobility and did not receive adequate assistance during this disruption. We had to pay for expenses ourselves and have the receipts. Importantly, British Airways initially stated via live chat on the day of the cancellation that the reason was βoperational reasonsβ (attached - ConversationTranscript (2).pdf).- Sao Paulo-Dublin
- Economy
- Claim escalated to airline
Alla D
Verified | Sep 8, 2026London-Tirana
Economy
Unknown
Good afternoon, Our flight got cancelled only after we got to airport. We know lose out 2 days of our holiday as next flight is on Thursday. This was our first holiday with our little boy..- London-Tirana
- Economy
Alla D
Verified | Sep 8, 2026London-Tirana
Economy
Technical problems
Good Evening, Our flight has been delayed by 2 days!! We were told our flight is cancelled only at the airport.. this was our fiest family holiday with our little boy- London-Tirana
- Economy
Harshita S
Verified | Sep 8, 2026Mumbai-Belfast
Economy
Unknown
I had a whole trip booked with British airways from Mumbai to Belfast. The first flight had landed a bit late 3:10pm and we had a shorter layover time . However I had made it to the gate by 3:54 pm and the gate closes at 3:55 . Since the whole trip was booked with them , it was their responsibility to escort us quickly for the connecting flight or maybe delay the connecting flight for some minutes . But no I was given an alternative flight . Which was okay by me . But the worst part was my luggageβs were missing when I got to Belfast city airport . And I was completely dependent on it since it had all my clothes and basic essentials . Worst part all the shops were closed so I had to wait until next day to get food and other essentials . I was told next day that my luggage has been found but itβs been more than 7+ hours since I recieved that report and my bag hasnβt arrived yet .- Mumbai-Belfast
- Economy
Harshita S
Verified | Sep 8, 2026Mumbai-Belfast
Economy
Claim escalated to airline
Unknown
I had a flight from Mumbai to Belfast with a connecting flight from London Heathrow . The layover time was anyway short but however i had made it to the gate by 3:54 pm and gate closes at 3:55 pm . Given that the whole trip was with BA , they didnβt allow me to board their connecting flight . And other fellow passenger with me also missed the same flight who had also flown from same flight from Mumbai . However , we were given an alternative flight . But upon arrival to Belfast airport , our luggageβs were missing . And it was a nightmare given all shops were closed and all the essentials I needed was in my luggage bag. I have uploaded the receipt of the the stuff that I had to buy the following day . Though I have been told that they have found my luggage and it is on the way to be delivered . Itβs 6+ hours since they told me they have recieved my bag , but it hasnβt arrived at my place yet .- Mumbai-Belfast
- Economy
- Claim escalated to airline
Ayanda Precious M
Verified | Sep 7, 2026Dublin-Johannesburg
Economy
Unknown
More expenses and stress. Had to buy the things i needed in the bags and also wait in a long lie to logde the complaint while i was tired from a 11 hours trip.- Dublin-Johannesburg
- Economy
Jordan N
Verified | Sep 7, 2026London-Cape Town
Economy
Unknown
I arrived and immediately had a conference to attend. I needed to buy toiletries and smart clothes. I could not afford to buy new clothes so I went to a secondhand store to get as much as I could- London-Cape Town
- Economy
Mary B
Verified | Sep 4, 2026London-Johannesburg
Economy
Successful claim
Unknown
We had to buy extra clothes and toiletries for one day hoping our luggage will arrive on the 5/9/26. We also have a lot of baby gifts that was suppose to be given today for our first grandchild.- London-Johannesburg
- Economy
- Successful claim
Kenneth W
Verified | Sep 4, 2026London-Chania
Economy
Unknown
Extra expenses were incurred due to the need of basics- shampoo, toothpaste and toothbrushes, shaving gear, shampoo and conditioner, fresh underwear. These and many more important items necessary for normal daily functioning were in our suitcases and therefore unavailable to us for over 24 hours.- London-Chania
- Economy
Utba Sultan S
Verified | Sep 4, 2026London-Tenerife
Economy
Unknown
All of my fatherβs medicines, clothes, and nebulizer were packed in the bag. My father has pulmonary fibrosis and needs his medication and nebulizer regularly. Because of this situation, our entire 5-day holiday was completely ruined. My father struggled to breathe properly throughout the trip, which was extremely distressing for all of us. My motherβs psyllium husk was also packed in the same bag. She has digestive problems and cannot eat properly without it. What was supposed to be a relaxing family holiday turned into a complete nightmare for the entire week. It was an extremely stressful and upsetting experience for my whole family.- London-Tenerife
- Economy
Ron B
Verified | Sep 4, 2026Nice-London
Economy
Unknown
Subject: URGENT β Evidence preservation request β BA329 4 September 2026 I was travelling with my two children on British Airways flight BA329 from Nice to London Heathrow, scheduled to depart at 12:50 on 4 September 2026. We arrived at Terminal 1 in sufficient time to check in. The main airport flight information display directed passengers for BA329 to check-in desks D31/D32. We therefore waited at D31/D32. We subsequently discovered that BA329 was actually being checked in at desks D35βD38. By the time we discovered the discrepancy we were unable to check in and missed the flight. I urgently request that Nice CΓ΄te dβAzur Airport preserve and provide confirmation of the Flight Information Display System records for BA329, including the check-in desk numbers displayed between approximately 10:30and 12:00, together with confirmation of the desks actually allocated to BA329. I also request that CCTV covering desks D31/D32 during this period be preserved, as it may demonstrate that my family and I were present there prior to the BA check-in deadline. This evidence is required in connection with a claim for the cost of replacement travel. Regards, Ron Barden- Nice-London
- Economy
Mavis S
Verified | Sep 2, 2026London-Accra
Economy
No reason given
We bought snacks & Drinks The flight was due to have taken off at 13.10pm but there was a delay of six hours .Flight landed at one Am there was a delay of five hours .- London-Accra
- Economy
Pamela C
Verified | Sep 1, 2026Sydney-Edinburgh
Economy
Claim escalated to airline
Unknown
Booked flights with BA - SYD to EDI travelling on QA operated flights on 03/03/26. Due to situation in middle east these flights were cancelled. We went to SYD airport to discuss with a BA or Qatar Airways rep but BA do not have a presence there and the QA office was locked. The phone number just rang out with no reply. The information rep at SYD advised that no flights would be leaving for Doha or the middle east for the foreseeable future. We were unable to get through to either of the two airlines. Qatar Airways posted on X that passengers travelling between 28 Feb and 6 March would be eligible for a full refund (Screenshot Attached) so faced with no means of getting home to the UK and my personal medication beginning to run low, we booked flights from SYD to LAX then on to London Heathrow. Onward travel to Dundee from London was by train. (Receipts Attached) I have exchanged dozens of emails with both BA and QA with neither willing to accept responsibility. Each blames the other. I received Β£143.80 from BA plus 10k Avios points (which I would have received for the flights anyway had they gone ahead) as a refund. QA have completely refused to entertain any claim for refunds or compensation for additional expense.- Sydney-Edinburgh
- Economy
- Claim escalated to airline
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