British Airways complaints: comments, page 5
1,122 comments
Omphemetse M
Verified | Jul 13, 2026
Johannesburg-Orlando
Economy
Claim escalated to airline
I had food in the 2 bags and my system completely got compromised to a point where i had to get vitamins and allergy templates.
- Johannesburg-Orlando
- Economy
- Claim escalated to airline
Reisa Georgina S
Verified | Jul 12, 2026Malaga-London
Economy
Cancelled my flight when I was checking then charged me nearly triple the price to get in same flight Canβt even start to explain the hassle this caused, I was travelling with my 10 year old daughter, had my flight cancelled with no reason upon check in, I currently really struggling mentally and this was not something I could deal with my daughter had to leave me in the airport to an area I could not see her. I got no help
- Malaga-London
- Economy
Andrew S
Verified | Jul 11, 2026London-Cairo
Economy
Claim escalated to airline
Technical problems
Boarded flight at 10.10 to Cairo BA396 got delayed pilot had issues with signal so had to go back for them To try fix it we was stuck on the plane for over 3 hours then to be told we need another plane , then had to wait for bus to take us back to airport , started boarding another plane at 2.40 and took off to Cairo at 16.18 I think this is shocking we only got offered a bottle of water I left my house at 4am this morning to travel ,- London-Cairo
- Economy
- Claim escalated to airline
Iara L
Verified | Jul 10, 2026Lisbon-London
Economy
In the airport back from Lisbon to London. I arrived at 4:05am because my flight was meant to be at 7:20am I went through check in around 5:00am to get mine and my daughters boarding passes as we couldnβt check in online, but as my daughter has a British passport the airline allowed my infant to go through. But I have a Portuguese passport with my settled status on paper from the UK home office stating that I am allowed to travel in and out the uk, use the NHS, work in the uk, apply for benefits. However British airways stated that they cannot accept the evidence as itβs not linked to my passport even when it has my name and share code on it. So they told me to apply for a ETA with no help from the airline as Iβm only 18 and first time flying by myself with my 4 month old daughter, then they blamed me for not knowing this information even when this ETA sequence came out a year ago. so I payed Β£24 for it just to get through, as I finished I went to them showed them everything including the ETA just for them to say check in closed 2 minutes ago and if I want to travel I need to book and pay again which was Β£754 at the time so I left and found another airline and had to pay Β£530 for a 15:00 flight with TAP Airportugal.
- Lisbon-London
- Economy
James B
Verified | Jul 9, 2026Ibiza-London
Economy
They wouldnβt let us board the flight as they had oversold the seats This meant we had to pay for 2 more taxi rides and food and drink This was money we had no choice but to pay as we had ran out of budget
- Ibiza-London
- Economy
Shirley T
Verified | Jul 9, 2026London-Paphos
Economy
We were very disappointed, as we were attending a wedding and we had nothing. We received our luggage 4 days into our 7 day holiday
- London-Paphos
- Economy
Leroy S
Verified | Jul 9, 2026Chicago-London
Economy
I checked in two bags and canβt understand how on was boarded and the other wasnβt. I find it so frustrating and sad that British Airway donβt consider their passengers time. Iβm taking vacation and I arrive at LHR at 9:45 and been sitting 4-5 hours waiting on my luggage and it appears and feels like no one cares. A whole day of my vacation has been wasted sitting waiting on a luggage that should have never been lost. I will be going future to contacting corporate about this. Mr. Sheppard
- Chicago-London
- Economy
Anonymous member
Verified | Jul 7, 2026Montreal-London
Business
terrible customer service not expected from B.A. in business class
On both flights to and from Heathrow our seats were changed although they had been pre paid four months earlier. Once again, we were changed seat allocation. The steward tried to seat us in the middle aisle which we were unhappy with and not requested. I had been asleep and woke to smell the coffee for breakfast. I asked the steward if I was too late for breakfast being served, he said YES! Which took me by surprise. The lady sitting opposite me offered some of her breakfast to eat! So she was also surprised. Ten minutes later the steward brought me some breakfast but no drink which I then had to request from another steward. Apparently the first steward had been joking! On landing at Heathrow we expected to be met at the airplane doorway to wheelchair assistance. Unfortunately, we were asked if we could walk down the steps from the aircraft. My partner, struggled as he is still recovering from a broken femur and walks with a stick. We then had to travel on a bus to the terminal. Upon arrival at the terminal we were then directed to walk by foot to the wheelchair assistance. The B.A. Desk9 we did try to explain we were travelling Buisinee Class) next to us just waved us to the assistance desk. We were told to sit and wait. Which we did for ONE AND A HALF HOURS FOR ASSITANCE. The plane had landed at 9.20 a.m. And it was 1 P.M. BEFORE WE EVENTUALLY ARRIVED AT THE BUSINESS LOUNGE. So, expecting to be in the Business lounge for five hours we were there just over one hour before going to the boarding gate for Newcastle. THIS IS NOT WHAT WE EXPECTED TRAVELLING BUSINESS CLASS WITH BRITISH AIRWAYS! Furthermore, when we arrived at the boarding gate to travel onto Newcastle, the gate clerk would not let us board with our cabin luggage. We had one cabin bag each(correct dimensions). Only one of our cabin bags was allowed on. The other had to be put with the hold luggage. Again we were told just sit down and accept the situation. Once boarding had begun the passengers who were travelling economy were boarding with larger cases and putting them above our business seats where there was room for our cabin case. We were told by the pilot and staff that the plane was full for luggage requirements. When we arrived at Newcastle the pilot informed us that the hold luggage would have to removed first before passengers could disembark because the plane could tip up onto the aircraft tail. I complained to the air stewardess about not being allowed to bring on the cabin luggage and she informed me that Business class cabin luggage should always be allowed on first. As you are aware, we have not been at all pleased with the way our time with British Airways has been handled. We expected better. I believe an explanation and recompense would be appreciated.Overall
Poor customer experience
- Montreal-London
- Business
Anonymous member
Verified | Jul 6, 2026Dalaman-London
Economy
Stuck in turkey six nights with info what was going on
Dalaman didnt make work for 6 day lost aweek wages ba didnt get me a flight for 6 nights a got me back to gatwick not heathrowOverall
- No flight (cancelled) stuck in turkey six day untill ba got me new flight
- Dalaman-London
- Economy
- Loss: β¬800
- Desired solution
Refund
Lauren R
Verified | Jul 4, 2026London-Austin
Economy
flight canceled -BA rebooked me for 2 days later. I had to rebook myself and now I am spending the night in a hotel at my own expense, had no clean clothes so had to purchase a jacket and top in the airport. Will also have to pay for transportation back to Heathrow from hotel and uber from Austin to my home address since my original ride cannot pick me up a day later. Exhausted and frustrated
- London-Austin
- Economy
Ana Carla L
Verified | Jul 4, 2026Sao Paulo-London
Economy
No reason given
I am trying to submit a compensation claim for my delayed flight BA246 (Booking Reference: 26VMH9), scheduled for 28 May 2023. Unfortunately, I have been unable to complete the online claim form because the ZIP/Postcode field does not accept any value. I have tried my correct postcode, different formats, "00000", and "N/A", but the system always prevents me from proceeding. I have experienced this issue repeatedly over a long period of time. My flight was delayed by more than 13 hours, departing on 29 May 2023 instead of 28 May 2023. I would like to submit my compensation claim under the applicable UK passenger rights legislation. As your online system does not allow me to complete the claim, I kindly request that you accept this complaint through this communication and advise me on how to proceed, or process my compensation claim directly. Thank you for your assistance. I look forward to your response.- Sao Paulo-London
- Economy
Jason E
Verified | Jul 3, 2026Istanbul-Washington
Economy
Successful claim
No reason given
Our flight on British Airways was canceled last minute and we were re routed to Toronto and onto another connector airline - Air Canada to DCA (Reagan National airport Washington DC) with the ch ange British Airways did not load the bags to our new flight- Istanbul-Washington
- Economy
- Successful claim
Grant P
Verified | Jul 2, 2026London-Rome
Economy
My chronic medication was in the bag and I had to go without it for 48 hours when I need to take it daily.
- London-Rome
- Economy
Elizabeth F
Verified | Jul 2, 2026Glasgow-Johannesburg
Economy
Claim escalated to airline
Technical problems
On the 17th of June 2026 our initial flight BA 057 was set to depart at 21H20 however the flight boarding was delayed till 10pm and then delayed again. We eventually boarded and were on the runway for at least an hour plus and then we were advised while on the plane our flight was cancelled. We needed to get off and collect baggage and then proceed to the bus terminal, I think it was number 19 and BA staff would be there to assist us with accommodation for the evening. No issues at this stage as these things can happen, however the nightmare unraveled when numerous passengers were all waiting for emails on where they would go and what bus to get on (busses were waiting by this time). The two ladies from BA were unsure of what was going on as there was only one person on duty upstairs and they were battling to get information. They were going to print emails but then the printer or system was offline etc. Many of the passengers managed to get bussed off, the busses came a few times, there was however a group of us where nothing was happening. Eventually a "Manager" came down after we asked if we could go inside the airport again as by this time it was about 2:30AM we were left outside in the cold, no water nothing, elderly and babies in the group as well. Only to be told there were no hotels available then around 2:45AM given a voucher for a hotel we had to make our own way to across London via taxi (Busses all gone by this time) and then make our own way back the next day! How was this to happen, get to the hotel at what time to check out 11am? We asked if we could rather sit in the BA lounge to save BA costs and we could at least try get some sleep and something to eat or drink. We were told this was not possible as we were not part of the BA Club? But we were a BA passenger??? Eventually around 4:30AM trying to sort things out a group of us decided better just to stay where we were and wait it out, BA did not bother with us leaving us stranded in the airport. We Luckly found a lady buy the name of JIT from Terminal A who really was so amazing and listened to our situation, she helped us with getting our baggage sorted instead of us having to carry it around 24 hours and managed to get us a voucher for some food, she was arranging more but then BA refused? We were left there the entire day till 21:20PM on the 18th left to our own devices. We managed to find out we could pay for a shower at least to try freshening up as best we could after this ordeal. The fact that we were treated so poorly by the Manager on Duty that night / morning was crazy, it really was a case of "take it or leave it" I'm not permitted to do anything else. we watched the staff have a laugh outside taking selfies while all of this was going on, it was really dreadful treatment and a horrible experience- Glasgow-Johannesburg
- Economy
- Claim escalated to airline
Anas L
Verified | Jul 2, 2026London-Brussels
Economy
The bad was plastic red/white in the bag was Nikexoff-white green and white shoes and black hat new era bulls and a plastic Coca-Cola cup wordcup edition
- London-Brussels
- Economy
Ibrahim A
Verified | Jul 1, 2026London-Glasgow
Economy
Claim escalated to airline
Problems at airport
Dear British Airways Customer Relations, I am writing to make a formal complaint regarding the cancellation of our flight from London to Glasgow due to air traffic issues. Unfortunately, this was one of the most stressful and disappointing travel experiences I have ever had. My wife and I had just completed a six-hour connecting flight from Saudi Arabia to London and were due to continue our journey to Glasgow. However, upon arriving at Terminal 4 in London, we were informed that our flight had been cancelled. The next available flight was not for another two days. We were fortunate to retrieve our luggage, but I sincerely wish we had been informed of the cancellation much earlier. Had British Airways notified us before we departed Saudi Arabia, I could have postponed my holiday by two days at no additional cost, allowing our travel dates to match our return flight. Instead, we only learned about the cancellation after landing in London. To make matters worse, we received no emails or communication regarding hotel accommodation, meal vouchers, or compensation. I attempted to use the online chat service, but there were over 60 people in the queue. I also tried calling customer service multiple times, but no one answered. Since there was no British Airways customer service desk at Terminal 4, I had to take the train to Terminal 5 while carrying two large suitcases simply to ask about accommodation and meal arrangements. Unfortunately, the experience there was equally frustrating. The staff appeared unsure of the correct procedures and repeatedly directed me between different zones. I was sent from Zone H to Zone E, then to Zone C, and back to Zone H again. I felt like I was being bounced around like a ping-pong ball. Eventually, a member of staff informed me that I should book my own hotel and British Airways would reimburse the costs. I found this unusual, as airlines normally arrange accommodation directly and provide meal vouchers during disruptions. When I asked for the staff member's name so I could reference our conversation in my claim, they refused to provide it and walked away. This gave me the impression that they were not confident in the advice they had given. I eventually managed to get through to the online chat service, where I was told I would receive an SMS message with further information. Unfortunately, that message never arrived. By this point, I was unable to find any nearby hotels, as they all appeared to be fully booked. We had no choice but to travel nearly an hour by taxi to a mediocre hotel. The room had no air conditioning, only a noisy fan that produced more noise than cooling. We barely managed to sleep that night. After this experience, I decided that I could not spend another night there waiting for the replacement flight, so I purchased train tickets to Glasgow at my own expense. This entire ordeal significantly disrupted and spoiled what was meant to be an enjoyable holiday. I would therefore appreciate reimbursement for the reasonable expenses we incurred as a direct result of the flight cancellation, including: Our hotel accommodation. Taxi transportation to and from the hotel. Meals purchased during the disruption. I also attempted to cancel the replacement flight. However, because the original booking was made through my sponsor, the Saudi Government, only they were able to make changes to the booking. When I contacted them, they informed me that they were unable to cancel the flight from their end. The only action I could take was to contact British Airways and request that my wife and I be unchecked from the flight, hoping that our seats could be made available to other passengers. I understand that disruptions can occur due to circumstances beyond an airline's control. However, the lack of communication, the absence of clear assistance, and the confusion experienced while trying to obtain basic support were unacceptable. I hope British Airways will acknowledge the inconvenience and distress caused and reimburse the expenses we incurred. Thank you for your time and consideration. I look forward to your response. Kind regards, Ibrahim- London-Glasgow
- Economy
- Claim escalated to airline
Sheniese T
Verified | Jun 29, 2026Orlando-London
Economy
No reason given
I have called on several occasions and claims have been requested which they have denied twice. when i call they tell me there is nothing they can do however they have reimbursed us nothing- Orlando-London
- Economy
Katalin K
Verified | Jun 29, 2026Oslo-London
Economy
Denied boarding due to system error leading to overbooking and significant delay
Jeg ΓΈnsker Γ₯ sende en klage da flyet var overbooket og jeg mistet et dΓΈyn med min sΓΈnn i Canada. Η©lhuvvfhvx hk n bbc hijcgOverall
- Denied boarding due to system verification issue leading to overbooking and significant delay.
Staff were polite during rebooking
- Oslo-London
- Economy
- Loss: β¬12
- Desired solution
Expenses reimbursement
Alvin G
Verified | Jun 27, 2026Newcastle-Manila
Economy
Problems at airport
3 of our luggage was delayed, they re-booked us for free. We arrived 5 hours late in our final destination. I had to call 3 or 4 times 1st support from British Airways hang up on me I dont have any comms to them other that the phone calls I have- Newcastle-Manila
- Economy
Joseph K
Verified | Jun 26, 2026Manila-Aberdeen
Economy
Manila to hongkong Hongkong to london-while inside the plane they announced that there some problem and will be delayed,but our next connecting flight have very short interval so upon arriving in london when we arrive the immigration we were denied entrance and our flight was rebook for 7am the next day.the guy in the counter british airline arrange our hotel transport but when qe arrive in leonardo hotel they told us there was no confirmation for our hotel stay this occured the whole night til morning no confirmation in the hotel
- Manila-Aberdeen
- Economy
Luke V
Verified | Jun 26, 2026Johannesburg-Naples
Economy
Claim escalated to airline
Good day, I am following up regarding my previous claim concerning the stolen items I discovered after finally receiving my checked baggage back. I am extremely disappointed that I have had to wait this long for a response from British Airways regarding this matter. My baggage was delayed for three weeks, and upon its return I found that several personal belongings were missing. This situation is completely unacceptable, and the lack of communication and urgency shown in handling my claim has only added to the frustration. I expect British Airways to take this matter seriously and provide a clear update on the status of my claim, along with a resolution, without any further unnecessary delays. If this issue is not addressed promptly, I will have no choice but to escalate the matter further, including sharing my experience publicly through social media and relevant consumer platforms to highlight the way this situation has been handled. I look forward to receiving a response and a proper resolution as soon as possible. Regards, Luke
- Johannesburg-Naples
- Economy
- Claim escalated to airline
Alison R
Verified | Jun 25, 2026London-Manchester
Economy
You have put my life at risk by losing my luggage to say nothing of the inconvenience. Please contact me for further information if needed. My luggage was checked in as per your requirements at LHR. I did file a report at Manchester when we arrived and it appears that everyoneβs luggage was left behind at LHR.
- London-Manchester
- Economy
Robert M
Verified | Jun 25, 2026Schonefeld-Kirkwall
Economy
Claim escalated to airline
No reason given
My flight was on 3rd April from Berling to Kirkwell. I traveled alone with one bag. In London there i found that flight from London to Kirkwell (BA7852/LM0622) was canceled. Loganair representatives were hard to find on airport and didnt provide me my rights. I was delayed to my destination by 7hrs - Arrived in kirkwell with flight LM0038 around 19.20 My luggage was lost and delivered 3 days later. Both claims were sent to Loganair via their online claim form on 4th April. Both claimS were confirmed as received (see attached screenshot). I request compensation for delayed flight as per (UK261) and compensation for my recipt from Tesco where I bought essentials.- Schonefeld-Kirkwall
- Economy
- Claim escalated to airline
Mina Z
Verified | Jun 25, 2026Nashville-Cairo
Economy
Yes, this is absolutely not right and no one should go through this I flew with and bought the expensive tickets because I hear that it would be the best experience for me and my family. me and my family wanted to arrive safely with all of our bags without missing anything unfortunately out of the 12 luggageβs that were checked I got 6 and 4 of those were hand bags and 2 the big bags. I am missing 1 hand bag and 4 of the big checked bags. We are a family of 5, each got a hand bag and checked bag, I also added 2 additional checked bags for 400 dollars and I arrived missing 6 total bags. No one should go through this and this shouldnβt be a thing, they mentioned to me at the airport that this happens a lot, I am missing items, gifts, clothes, and personal items for me and my kids. This isnβt right and I need full compensation me and my family member for having to go through this while on vacation.
- Nashville-Cairo
- Economy
Anonymous member
Verified | Jun 24, 2026Madrid-Manchester
Economy
No customer service - no numbers and no-one to speak to
My daughter arrived for her flight 3 hours before departure in Madrid. There was a large queue but she checked in advance of 2 hours. She checked in 2 large suitcases and a a holdall (she has been studying for a year in Madrid and is returning home). Her flight left 20 mins late but arrived on time in LHR and she presumed her luggage would therefore make the flight from LHR to MCR. On arrival at MCR her luggage did not arrive - well the checked in holdall did but not the suitcases. She was advised the luggage was still in Madrid. After filling in a missing luggage form I picked her up. The staff advised she would definitely receive a call this morning. No call and she could not find any update on line or by SMS. She called BA (no numbers to find and lost luggage link would not accept her details) and spent c60 mins on a call just to be notified her luggage is still in Madrid but currently they can only locate 1 bag. A further call this pm advised that 72 hours is the leadtime so she may (?) receive her luggage by 10pm Friday night. She has no clothes at home and was due to go to London tomorrow with clothes for 2 weeks - she is working at Wimbledon - but now cant go until her cases arrive. So ticket money wasted and she has only winter clothese to wear. In hindsight i should have advised her against using BA based on previous experience - 3 Years ago my husband had a once in a lifetime bike trip to Alaska planned with a friend but his luggage including his bike, never made the flight from MCR and sat there for 3 days whilst I visited the airport every day asking for it to go on a flight. By the time the bike and case arrived (c5 days late) it was too late to embark on the trip. No compensation received from BA for all hotels, travel costs etc. And 4 years ago I flew to HK from MCR via LHR. My case did not make it to HK. It did arrive 2 days late and that was largely due to the efficiency of HK airport groundstaff not BA. The moral of the story and experiences is sadly not to fly with BAOverall
- Lost luggage and no updates
- Madrid-Manchester
- Economy
- Loss: β¬300
- Desired solution
Other
Donald T
Verified | Jun 22, 2026Florence-Newark
Economy
Thank you for helping with the reimbursement. I had to leave for work last night and needed some essentials for travel. Our bags arrived today
- Florence-Newark
- Economy
Hassan Sharif I
Verified | Jun 22, 2026Dublin-Jijiga
Economy
Claim escalated to airline
i want to the airport bA they said your flight is cancelled and they book me another flight for next day 11/06/2026 with Aer Lingus the was cancelled aswell i end up travelling on the 15/06/2026
- Dublin-Jijiga
- Economy
- Claim escalated to airline
Peter K
Verified | Jun 21, 2026Bangalore-Dublin
Economy
Terrible airline and will make sure everyone in my company never flies with you again
Worst experience I've ever had on a plane. Flight was delayed 3 hours but we were offered no food or drink as you were legally required to do. You put me in a middle seat for both connecting flights even though I'm over 6 foot and you lost my luggage. Hopefully it will be delivered today. I am never flying BA again. I'll make sure everyone in my company knows how horribly you treat your customers. emirates was cheaper and I could have gotten economy plus for less than economy with BA. I'm going to contact my company booking company and let them know how horribly I was treated.Overall
- Delayed flight, middle seat for both connections, lost luggage
- When it ended.
- Bangalore-Dublin
- Economy
- Desired solution
Other - Worst experience I've ever had on a plane. Flight was delayed 3 hours but we were offered no food or drink as you were legally required to do. You put me in a middle seat for both connecting flights even though I'm over 6 foot and you lost my luggage. Hopefully it will be delivered today. I am never flying BA again. I'll make sure everyone in my company knows how horribly you treat your customers.
Djamel M
Verified | Jun 19, 2026London-Algier
Economy
I wos charget for BAGGAG AND I WOS TOLD TO TICSAM LAGGE OUT OF SEUTCAS AND WAITED 1HR AT TH DESQE AND THE GAT CLOSST I MEST FLIET
- London-Algier
- Economy
Helio C
Verified | Jun 18, 2026Las Vegas-London
Economy
Claim escalated to airline
Yes I had meetings a presentation , and two luggage was full of jewellery props tha I shoul use on my meetings!
- Las Vegas-London
- Economy
- Claim escalated to airline
Rukhsana B
Verified | Jun 17, 2026Houston-Amsterdam
Economy
Successful claim
If I will not receive my bag by morning then I have to buy some more stuff including a bag ,sunglasses and make up for my trip
- Houston-Amsterdam
- Economy
- Successful claim
Aline M
Verified | Jun 17, 2026Rio De Janeiro-London
Economy
No reason given
Hi Basically. They sent an email informing as the flight was delayed. Flight from Salvador to Rio (arruved at Rio galeao airport, 07/06/2026 at 07 am)connected flight with British Airways Rio to London at the same day 07/06/2026 will be at 16.45pm, this flight Rio to Heathriw London, only departed that day 01.30am by 08/06/2026- Rio De Janeiro-London
- Economy
Stephen W
Verified | Jun 16, 2026Bucharest-London
Economy
Flight from Bucharest to London was delayed by 2hours then started to board but didn't get on the plane it was cancelled no reason no help given hotel's in area fully booked a convention was on stayed night in airport phoning travel agent was given 0700 wiz air to Luton next morning
- Bucharest-London
- Economy
Beverley Marilyn Susan M
Verified | Jun 15, 2026Economy
Delayed baggage and inept customer service causing undue extreme stress and distress
Our 4 bags were left at Terminal 5 on the 15th May . We travelled to Spain for our daughter's wedding and were categorically told that the cases would be manually taken to the plane. We would not have taken the flight otherwise. I made 30 calls to BA totalling 285 minutes from 16-29th May. The information I was given was, incorrect , conflicting and at one time patronising. The files created for delayed baggage are ridiculous as customers do not know which receipt is for which case out of 4, SOUTH office was atrocious and unreachable even for BA staff. The lead up to the wedding was ruined causing undue stress and distress we collected our last two cases 29th May, two weeks after arriving while trackers showed they had been sitting at Malaga airport since 21st. After each call I received emails saying the cases had been delivered which was incorrect causing more confusion. We have receipts for expenses which are minimal as we did not have the energy or inclination to shop except what was essential for our celebrations. We feel strongly entitled to reimbursement and compensation for the ruin and distress of this special time .- Economy
- Loss: β¬1240.68
- Desired solution
Rachelle Sienna S
Verified | Jun 10, 2026London-Nice
Economy
Successful claim
My aunt and I (surname Patterson) arrived at the airport very early to check in to ensure a seamless process. My aunt and I arrived at the airport well in advance of our departure time to complete check-in and ensure a smooth process. The terminal was relatively calm, and we did not experience any significant crowds or disruption. Prior to boarding, the flight attendants informed some passengers that overhead storage space was limited, so many small suitcases needed to be checked into the hold. Unfortunately, upon arrival, several other passengers and I did not receive our checked-in suitcases. This has caused substantial inconvenience, particularly in relation to completing work commitments.
- London-Nice
- Economy
- Successful claim
Vicky H
Verified | Jun 9, 2026New York-Chicago
Economy
No reason given
Since the reply I sent on 11th August I had no response from them. The receipt for the Uber is because we were suppose to be getting collected by a family member we were visiting but because of the delay flight they were unable to collect us.- New York-Chicago
- Economy
Julie A
Verified | Jun 9, 2026Edinburgh-Las Vegas
Economy
I arrived at the airport to be advised that my flight was cancelled to las vegas. I was going to my sons wedding. I was put on a flight the next day. Missed my trip to the grand canyon that my cousin had booked. Given a flight the next day trip was totally spoilt. Got nowhere with BA. I arrived a full day later than I should have. Wasted money on taxis as transfers non refundable. BA were not interested and did nothing to help advised fly the next day or cancel the trip.
- Edinburgh-Las Vegas
- Economy
Luke V
Verified | Jun 7, 2026London-Naples
Economy
Dear British Airways Customer Support, I am writing to formally escalate a complaint regarding the severely mishandled delivery of my baggage and the significant disruption to my travel plans following my journey on 15 May under booking reference X4WVLX. I travelled via London to Marseille. Upon arrival in London, my connecting flight to Marseille was cancelled. Due to time pressure and the need to reach Marseille to join my boat, I was forced to arrange alternative travel at my own cost and inconvenience, ultimately flying to Naples instead. Despite this, upon arrival in Naples my baggage did not arrive. I immediately submitted a missing baggage report under reference NAPBA16636. After a week with no meaningful update, I was informed by a courier in South Africa where my journey originally began that my bag had been sent back there. When I contacted British Airways, I was advised this was an internal error and was assured my baggage would be delivered to Naples within 72 hours. That assurance has not been honoured. It is now over a week later, and my baggage has instead been repeatedly misrouted sent to London, returned again to South Africa, and is now reportedly being routed via Frankfurt before finally reaching Naples. This level of mishandling is completely unacceptable. To summarise the ongoing failures: My baggage has been repeatedly sent to incorrect countries and locations I was given false assurances regarding a 72-hour delivery timeframe There has been no reliable communication or proactive resolution The handling of this case has caused continuous disruption and distress In addition, I experienced a further delay of approximately 6 hours in London before being placed on my replacement flight to Naples, compounding the overall disruption. I am now due to travel to Greece on Sunday, and I have no confidence that my baggage will be delivered in time. This situation has caused substantial inconvenience, forced me to spend considerable time chasing updates, and has significantly impacted my holiday plans. I want to be very clear: this level of service is not acceptable, and I expect British Airways to take responsibility for the repeated failures in handling this case. Accordingly, I require: A confirmed and realistic delivery timeline for my baggage A full explanation of how and why my baggage has been repeatedly misrouted A clear outline of the compensation British Airways will provide for the disruption, delays, and resulting inconvenience (not limited to essential purchases) Please treat this as a formal complaint requiring urgent resolution. I expect a prompt and substantive response prior to my departure on Sunday.
- London-Naples
- Economy
Michael A
Verified | Jun 6, 2026London-Cancun
Economy
No reason given
Flight was initially delayed 3 hours, then as we went to take off there was a technical delay giving a future delay up to the 5:17 total delay, BA claim is incorrect as the NOTAM was put in place 8th May and could have been avoided, total delay was down to technical issues- London-Cancun
- Economy
Everton H
Verified | Jun 5, 2026Kingston-London
Economy
Claim escalated to airline
No reason given
My flight should leave jamaica 19:55 and it didn't leave until 23:30. The airline only provides Β£5 for us to buy something to eat.- Kingston-London
- Economy
- Claim escalated to airline
Nakira P
Verified | Jun 5, 2026London-Ajaccio
Economy
My baggage was damaged, one of the weeks have come off making it very difficult to move around. that bag cost me Β£70 and now I need to spend more money to get another so I would like to be compensated for the case. I travel for my work so it is vital I get a brand new case because of this airline.
- London-Ajaccio
- Economy
Shravan S
Verified | Jun 5, 2026Barcelona-Edinburgh
Economy
My luggage was a gym bag which was asked to be checked in by the baggage check in member at barcelona as the flight was full and they did not allow me to lock my bag with a plastic seal and checked it in and I was informed it would be received at Edinburgh with my other bag, my large suitcase arrived but the unsealed gym bag did not.
- Barcelona-Edinburgh
- Economy
Gabriel W
Verified | Jun 5, 2026Manchester-London
Economy
Successful claim
I have two flights on the same date (1 Jun): BA1361 from Manchester to London, followed by BA840 from London to Dubrovnik. Unfortunately, BA lost my luggage on the ManchesterβLondon leg. BA informed me they cannot send my luggage directly from Manchester to Dubrovnik. As a result, I had to claim it in London, where I then found it had been lost. I also have a company event on 2 Jun that requires formal dressing. Since I wonβt receive the luggage in time, I have no choice but to purchase the all necessary items in Dubrovnik.
- Manchester-London
- Economy
- Successful claim
Romeo B
Verified | Jun 5, 2026Florence-London
Economy
Claim escalated to airline
No reason given
Flight was delayed due to "late arrival of the aircraft", as per BA's own email updates. The flight was delayed enough to miss the curfew at London City, so our flight was diverted to London Southend, where we landed about 1h30m late. From there we were told to find a way to make it back home. We managed to use some of the money BA provided through an app call Swiipr to get a train to London Liverpool Street. Then we took an Uber home, as the tube was closed. Now BA claims there were thunderstorms in Florence, which was not the case. The plane was late on its way from Amsterdam. The reason was not specified.- Florence-London
- Economy
- Claim escalated to airline
Telmo C
Verified | Jun 5, 2026Geneva-London
Economy
No reason given
I already submitted a claim for my expenses, and British Airways reimbursed them. However, they are refusing to pay the compensation for the flight cancellation.- Geneva-London
- Economy
Raviteja T
Verified | Jun 4, 2026Hyderabad-Newcastle
Economy
I have some immigration delay at heathrow airport nd i didn't catch my Newcastle flight because of immigration will stops there for enquiry it will be cleared on 3rd morning at that time they cannot provide any flights to me so at heathrow airport I can find one bag only i don't find another bag nd come out from heathrow airport with only one check in bag.so give my bagback to mentioned address.
- Hyderabad-Newcastle
- Economy
Helen T
Verified | Jun 4, 2026Warsaw-Manchester
Economy
I still havenβt received my bag so not sure if anything missing but Iβve waited 6 days now for my bag with everything in it like make up and toiletries,jackets, shoes I have tried to contact BA and they just say your bag is on its ways I got told three times it was coming on Sunday then Monday and still never can and I still havenβt got it I think I need to be compensated for the time and stress Iβve had with not receiving my bag I also missed my train because of this and a delay from my flight so I had to get a taxi home hopefully someone can help me and compensate me
- Warsaw-Manchester
- Economy
George M
Verified | Jun 3, 2026London-Frankfurt
Economy
Claim escalated to airline
No reason given
We were all at the gate waiting to board the flight - and the ground staff made an announcement saying the flight was delayed as they "were waiting for the flight crew to arrive at the gate." They had also said "the pilots were already at the gate" and that the "plane was ready to depart once the other crew arrive." The flight was delayed another two times - before it was cancelled. The airline then blamed bad weather. However, other flights, both with British Airways and other carriers, were operating at that time (I have screenshots).- London-Frankfurt
- Economy
- Claim escalated to airline
Frederick T
Verified | Jun 3, 2026London-Jersey
Economy
I booked my flight on Sky scanner through world airfares and I have been in contact with both BA and World airfares and they both say itβs the others problem. I was traveling to Jersey for work, when I arrived at Heathrow after Iβd booked and paid for parking I was told at check in that the flight had been over sold and I could wait to take the 4pm flight. I had to be in Jersey by lunchtime so I booked myself straight on to the next flight to Jersey which happened to be from Luton at great expense, including extortionate parking prices. Now Iβm here nearly Β£1000 out of pocket and no one is taking responsibility for it
- London-Jersey
- Economy
Steven S
Verified | Jun 2, 2026Las Vegas-Rome
Economy
Ok. So, Here is the whole story. We did not go out and buy new clothes and toiletries after we lost all our luggage. We did not have time. We flew from Las Vegas to Heathrow. That is where they failed to load our luggage on the next flight going to Rome. We got into Rome at about 10pm at night. A lot of people were missing luggage. We stood in line for 2 hours and finally made a claim. The informed us that hundreds of pieces of luggage were stuck in Heathrow. I thought maybe they would get the luggage to us the next morning because there were plenty of flights coming from heathrow to rome. But no, that did not happen. We finally went to a closeby airbnb at about 1am. Went to bed, hoping our luggage would arrive before we got on our 7 day cruise. We called, no answer, we e mailed. Barely got any response. I tried to chat feature for customer service on British airways website, they said they couldn't help me, I had to directly get in touch with the lost baggage department. The whole ordeal was horrible. No customer service whatsoever. Barely got any updates. So, we get on our cruise ship about an hour away at about 11pm, the boat didn't leave the dock until 4pm, that's plenty of time for British airways to make something happen. But, we didn't have time to go shop or buy anything, we had a time slot to get on the ship at about 11am. When we got on the ship, you would think they had a clothing shop. No. They had a gift shop with t shirts that only said royal caribbean and no swimsuits. Can you believe that? No swimsuits on a cruise ship. My family and I had to wear the same outfit for 4 days. We had no swim suits on a cruise ship, we had to buy some sweatpants and cut the legs off so we could go in the pool and go off the ship onto the beach. We paid $180 for a picture package because the cruise ship does fancy picture night multiple times during the week. All I had was a pair of shorts and royal caribbean was nice enough to give me 3 shirts that had a giant cruise ship and the words royal caribbean on them. Like I was the ship mascot. So, we couldn't go out to fancy dinner or fancy picture night because I looked homeless. This vacation was for my wife's birthday. We brought our 4 kids on this trip. Our oldest is 17, we're not sure how many more vacations he's going to want to go with us. This was supposed to be our biggest and best vacation ever. This might sound weird, but them losing our luggage and not even trying to fix the problem ruined our trip. We spent thousands of dollars on brand new outfits to take pictures and have memories to last a lifetime. Instead we were living in 1 outfit and stressed out about if our luggage was ever going to come. We got the luggage on the 4th day of the ship after we got back on the ship. So, we had been to dealing with this for 4 full days. Royal Caribbean was nice enough to give us toothbrushes and free shirts and they were washing our 1 outfit every night for free. But British Airways did nothing. Didn't even update us properly or give us any hope. They suck. This ruined our trip. It's not like we are out a bunch of money . We went to the little store on the ship bought a couple articles of clothing, because they didn't have much. We didn't have time to shop before we got on the boat. We got into rome and to our airbnb by 1am, then had to get up and get on the ship by 11am which was at least an hour away. So, it's not about the money. It's about they messed up our trip and whole family memories and all. I think they owe us some sort of compensation.
- Las Vegas-Rome
- Economy
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