British Airways complaints: comments, page 6

1,122 comments

Ruby C

Verified | Jun 1, 2026

London-Seattle

Economy

At Heathrow London airport I checked in my luggage. It was placed on a different plain and different flight. I arrive in Seattle international airport on 05/25/26 at 11:35 a.m. I was told my luggage was lost as it was on another flight. They gave a report to file. I never received any messages tegaurding my luggage or status. I have food my clothes shoes my toiletries and other expensive items.

London-Seattle
Economy

(0)

Oprea S

Verified | May 30, 2026

London-Male

Economy

Successful claim

Dear Sir/Madam, I am writing to formally raise a complaint regarding the unacceptable handling of our luggage during our recent holiday under booking reference ZKHX3M. We arrived at the resort on Sunday, 17 May at approximately 12:00 pm; however, our luggage was not delivered until Wednesday at 4:00 pm. As a result, we were left without our personal belongings for almost four days of our holiday. This incident severely affected what was meant to be a relaxing and enjoyable holiday that we had planned and looked forward to for several months. Unfortunately, the resort only had one small shop with extremely limited options, leaving us with no alternative but to purchase basic essentials from the store. Due to the lack of access to our own belongings and products, my partner was forced to use sun lotion purchased from the resort shop, which unfortunately caused severe skin burns and significant discomfort. This situation caused additional distress and further ruined our holiday experience. We are experienced and frequent travellers, and this is the first time we have encountered such a distressing and disappointing experience. Instead of enjoying our holiday, we spent a substantial part of it dealing with stress, inconvenience, discomfort, and anxiety caused by the absence of our luggage. The emotional impact of this situation was considerable and had a serious negative effect on our wellbeing throughout the trip. We do not believe the level of service provided was acceptable, particularly for a holiday of this standard. We therefore request: A full refund for the holiday due to the substantial loss of enjoyment and disruption caused. Full reimbursement of all expenses incurred in purchasing essential items during the luggage delay period. Compensation for the physical harm and distress caused by the sun lotion purchased at the resort store. Appropriate moral compensation for the distress, inconvenience, and emotional impact experienced. Please advise on the next steps for submitting receipts, photographs, and any supporting documentation required to process this complaint. We expect this matter to be treated seriously and resolved promptly, and we look forward to your response.

London-Male
Economy
Successful claim

(0)

Shraddha P

Verified | May 29, 2026

London-Dallas-Fort Worth

Economy

Successful claim

Yes we did not get our luggage till 22.35(10.35pm) the 27th of May thus I had to buy basic necessities.

London-Dallas-Fort Worth
Economy
Successful claim

(0)

Ian H

Verified | May 29, 2026

London-Malaga

Economy

Claim escalated to airline

I had to phone at least 10 times to BA call centre it wasted at least 10 hours of my Holliday It caused massive inconvenience and stress and ruined my Holliday The BA claims forms online simply don’t work hence I have contacted you BA seem to deliberately make things as difficult as possible to make a claim I had a pre planned journey to another part of Spain with a different climate and had to waste time trying to shop for both areas

London-Malaga
Economy
Claim escalated to airline

(0)

Declan L

Verified | May 29, 2026

London-Houston

Economy

I used the self checkout in heath row air port and forgot to put my tags in my luggage then realised when I arrived at Houston baggage claim my suitcase never arrived

London-Houston
Economy

(0)

Sadique B

Verified | May 28, 2026

Accra-London

Economy

Successful claim

Technical problems

Sunday the 17/05/26, my son and I departed from LGW going to Accra Ghana, everything was ok, we arrived successfully. However on our way back ( 24/05/2026) Sunday. I got to the airport and found out that our flight back home ( England) has been cancelled, which made journey very miserable as I was carrying an infant child with me, and he was constantly crying due to the stress and process of the whole situation. Which made me leave the child behind when he was originally supposed to come with me to England. So they informed me that the next flight to LGW was going to be on the 26/05/26 however that clashes with my work back home, so they recommended the next early flight back to England was on the 25/05/26 which was a LHR flight which I had to take as that’s the earliest flight in order for me to make it back to work. Additionally, from Heathrow to my home is about an hr and few mins drive which cost me £92 Uber ride to my house. As the Gatwick airport is closer to home which is why I departed from there and was hoping to arrive back there. And this whole trip has impacted my work and my whole experience with the airline, I always fly with you guys and it’s always a good experience and a good flight, however the time I must say I am highly disappointed.

Accra-London
Economy
Successful claim

(0)

Alan H

Verified | May 27, 2026

London-Lisbon

Economy

Successful claim

The baggage delay was poorly communicated at every stage. I was never sure if or when I would receive my bag, which had all of my clothes and other items (excepting my medical, toiletries, electronics). I was traveling across Europe, including stops in Lisbon and Berlin, two different climates. I had to replace the majority of my wardrobe given the uncertainty about when I would receive my bag (if at all). This meant buying clothes for hot and cold conditions and for the majority of my trip and a new bag to travel with (from Lisbon to Berlin). I finally received my bag near the end of my time in Berlin. The drop-off was communicated abruptly the same day.

London-Lisbon
Economy
Successful claim

(0)

Olajumoke M

Verified | May 27, 2026

London-Lagos

Economy

My luggage did not arrive on 15 May 2026 and despite repeated follow up, the matter was mishandled throughout. I made it clear multiple times that I would be leaving my temporary address on 22 May, and my onward ticket to Addis Ababa is attached as evidence. Following extensive back and forth, I was told that if the suitcase was delivered to Lagos after my departure, it would immediately be returned to the UK. Despite a phone call confirming this, the suitcase remained in Lagos. I returned to London on 26 May to discover my luggage had still not been sent back. I have now finally been informed that it is in the UK and with couriers. As a result of being left without my belongings for over a 10 days during an important work trip involving meetings, filming, and a formal black tie event, I had no choice but to purchase essential clothing, toiletries and an entirely new suitcase. My expenses exceed USD 1,000, excluding transport and other associated costs. I attempted to upload all supporting receipts, but many files were too large. It also appears my case was prematurely closed, with only £25 compensation processed. I am unable to open a new claim because my booking reference is tied to the closed case, and I have been unable to speak to anyone directly to resolve this. I am therefore requesting full reimbursement of my documented expenses.

London-Lagos
Economy

(0)

Krzysztof W

Verified | May 27, 2026

Freeport-Amsterdam

Economy

Successful claim

I lost my suitcase in Amsterdam 15 th of May. There was a lot of personal stuff I’m using every day. I cary basket ball with me, as I’m a player. I was waiting few days to buy shaver and other Personal items, but I received my suitcase at Monday noon 25 th of May so this is 10 days after I arrive home… Can not wait so long without my personal items, I’m using almost every day, this is nonsens! I did not have time for proper shopping, my shoes etc. Also I did not buy new suitcase because I was waiting for mine. I really do not understand why this delay was so long. Krzysztof Wojtas

Freeport-Amsterdam
Economy
Successful claim

(0)

Youssef E

Verified | May 26, 2026

Las Vegas-London

Economy

Successful claim

No reason given

The staff at Harry Reid airport (Las Vegas) informed that the pilot had injured himself prior to the flight, and they were waiting for another pilot to take his place. The reason for the delay was to allow him time to rest. This contradicts the claim made by BA. I was stuck in Las Vegas for nearly 8 hours because of this delay.

Las Vegas-London
Economy
Successful claim

(0)

Nicholas S

Verified | May 26, 2026

Mexico City-London

Economy

Flight canceled last minute, father only had days to live in fact died 2 days after I got , so it was a life or death situation .BA offered me a flight 3 days later not accepted due circumstances. Flew back with Aeromexico cost £1059 . B A no communication payed £28 in compensation to my account no e mail or agreement . And said case closed!

Mexico City-London
Economy

(0)

Malties-Matthias Kwesi A

Verified | May 26, 2026

Accra-London

Economy

Claim escalated to airline

Subject Complaint Regarding Cancelled Flight and Missed Return Journey Dear British Airways Customer Relations, I am writing to make a formal complaint regarding the disruption and financial loss I experienced during my journey between London and Ghana in March and April 2026. I was originally booked to travel with British Airways from Gatwick Airport, London, to Ghana on 5 March 2026. However, on 4 March 2026 at about 12:00 p.m., I received a message informing me that my flight from Gatwick Airport to Ghana had been cancelled or changed to the following day from Heathrow Airport, with less than 24 hours’ notice. This sudden change caused significant inconvenience and disruption to my travel plans. In addition, during my return journey from Ghana to the United Kingdom on 2 April 2026, I arrived at the airport at around 8:00 p.m. expecting to check in for my flight. Unfortunately, I was informed that check-in had already closed at 7:30 p.m., whereas I understood that check-in would close at 9:30 p.m. As a result, I was unable to board my flight and was later informed that I had to purchase a completely new ticket to travel back to the United Kingdom the following day. This caused me considerable financial loss, stress, inconvenience, and further disruption to my journey. Since these incidents occurred, nobody from British Airways has contacted me regarding compensation, reimbursement, or an apology for the inconvenience caused. I therefore respectfully request: A full explanation regarding the late cancellation/change notification. Compensation for the disruption and inconvenience caused. Reimbursement for the additional ticket costs I had to pay. Any compensation I may be entitled to under UK passenger rights regulations. I would appreciate a prompt response and resolution to this matter. Yours faithfully, Malties-Matthias Kwesi Akwe London, United Kingdom Tel: 07736696570 Email: kwesi77@yahoo.com

Accra-London
Economy
Claim escalated to airline

(0)

See detailed ratings

Anonymous member

Verified | May 25, 2026

London-Montreal

Economy

Travel interruption and costs

Subject: Claim for Compensation and Reimbursement – Cancelled Flight BA95 (14 May 2026) The BA95 flight from London to Montreal scheduled for 14 May 2026 was cancelled. British Airways rebooked us on Air Canada flight AC865 on 15 May. We are requesting reimbursement for the following expenses incurred as a direct result of the cancellation: The cost of a meal at the Holiday Inn Heathrow hotel. Parking fees for the additional day caused by the delay (14 to 15 May). The cost of the reserved seats on the cancelled BA95 flight. Compensation for our checked baggage, which was returned with a two‑day delay. This claim is submitted under the applicable Air Passenger Protection Regulations.

Overall

difficulty for claim
Good overall

London-Montreal
Economy

Loss: €600
Desired solution

Compensation

Refund

Expenses reimbursement

Other - Subject: Claim for Compensation and Reimbursement – Cancelled Flight BA95 (14 May 2026) The BA95 flight from London to Montreal scheduled for 14 May 2026 was cancelled. British Airways rebooked us on Air Canada flight AC865 on 15 May. We are requesting reimbursement for the following expenses incurred as a direct result of the cancellation: The cost of a meal at the Holiday Inn Heathrow hotel. Parking fees for the additional day caused by the delay (14 to 15 May). The cost of the reserved seats on the cancelled BA95 flight. Compensation for our checked baggage, which was returned with a two‑day delay. This claim is submitted under the applicable Air Passenger Protection Regulations.

(0)

See detailed ratings

Anonymous member

Verified | May 25, 2026

London-Montreal

Economy

Travel interruption and costs

The BA95 flight from London to Montreal scheduled for 14 May 2026 was cancelled. British Airways rebooked us on Air Canada flight AC865 on 15 May. We are requesting reimbursement for the following expenses incurred as a direct result of the cancellation: The cost of a meal at the Holiday Inn Heathrow hotel. Parking fees for the additional day caused by the delay (14 to 15 May). The cost of the reserved seats on the cancelled BA95 flight. Compensation for our checked baggage, which was returned with a two‑day delay. This claim is submitted under the applicable Air Passenger Protection Regulations.

Overall

Good overall

London-Montreal
Economy

Loss: €600
Desired solution

Compensation

Refund

Expenses reimbursement

Other - MEAL, PARKING, seats reserved and consumers rights

(0)

Ian B

Verified | May 24, 2026

London-Keffallinia

Economy

Successful claim

Initial travel: Friday 15th May - LHR - EFL. Advised at check-in there were baggage issues at Heathrow. Told on arrival in EFL by cabin crew that luggage did not make flight and would be sent next day. BA advised luggage would be arriving on one of two flights on Saturday 16th May. Filed a PIR form upon arrival at EFL with Swissport. They did not have enough forms for everyone. They advised bags would be forwarded but had no idea what was happening. Saturday 16th May only approx 20 bags were sent to EFL. Two flights that day from LHR. Spent several hours at Kefalonia airport trying to see if our bags had arrived and checking the status of the bags. BA website was not updating at any point and showing where the bags even were. It just stated ‘trying to locate your bags’! Sunday 17th May there was one flight LHR - EFL: only 11 bags made it on this flight. No flights Monday 18th May. Bag finally arrived Tuesday 19th May, late in the evening. Initially told only my wife’s bag had arrived when in fact mine did too. Spent money on hire car petrol driving to/from the airport unnecessarily, wasted time. Wasted time on first day of holiday shopping for clothes. Not what we wanted to do.

London-Keffallinia
Economy
Successful claim

(0)

Bogdan M

Verified | May 21, 2026

London-Palma de Mallorca

Economy

We’re arrived at the airport,palma de Mallorca with the 3 young kids the smallest one 5 months old and we had to wait 3 hours for the pram/pushchair as it was well packed but never received,we were waiting where all the luggage comes we have received the 3 of them but not the pushchair/pram as we have seen is there but no one put it on the belt from the back Than we decided to move to a different belt as we were thinking it might come in a different location as large bag, Of course 3 h past and nothing just sitting with a 3 young children We report as no bag received now we are hoping the pushchair will arrive tomorrow morning at the hotel Globales Bouganvilla Now we ended up at Hours 01:00am as a next day Instead of 10:00pm We all understand mistakes,but when you see your own stuf in the front of your face and they are not putting it on the belt this is not good practice

London-Palma de Mallorca
Economy

(0)

Maria Theresa G B

Verified | May 21, 2026

London-Dubai

Economy

Claim escalated to airline

Problems at airport

Airline refused to refund the unused portion of the ticket LAS - NYC - LHR - DXB dispite the airline canceling and suspending operations to Dubai. They offered not alternative or credit. Instead they claimed we canceled the flight ingnoring all flights to Middle East have Been canceled until Oct 2026.

London-Dubai
Economy
Claim escalated to airline

(0)

Helena A

Verified | May 20, 2026

London-Tirana

Economy

We were supposed to travel to Tirana on 19/05/2026 at 19:20 . We were delayed at the immigration which resulted in missing our flight reason being that we don’t have Visa to travel. With the kind of visas we have we don’t need any visa to travel because is a visa free country . I have prove of people who have got same visa but was able to travel to Tirana

London-Tirana
Economy

(0)

Eugene A

Verified | May 20, 2026

London-Tirana

Economy

They held us waiting as a result we missed our flight after showing all the necessary documents they told us we are not allowed to go meanwhile our destination is a visa free country for united kingdom residents we even went ahead to tell them we’ve got friends who just came back just last week from that same country

London-Tirana
Economy

(0)

Jacob G

Verified | May 19, 2026

London-Athens

Economy

Successful claim

My checked baggage was mishandled on the outbound portion of our journey and has still not been returned despite now being back home in London. The baggage has been missing for over 4 days, which required us to purchase essential replacement items during our trip and immediately upon returning home. The delayed baggage contained the majority of our clothing, underwear, toiletries, shoes and daily essentials for both adults and children. As the delay continued with no confirmed delivery timeline from the airline, we had to make reasonable replacement purchases including underwear, clothing, toiletries, children’s essentials and basic personal care items. All purchases were made in response to the ongoing baggage delay and receipts have been retained. We also obtained a Property Irregularity Report (PIR) at the airport when the baggage failed to arrive. At the time of submitting this claim, the baggage still has not been returned.

London-Athens
Economy
Successful claim

(0)

Tiffani F

Verified | May 19, 2026

Austin-Manchester

Economy

Successful claim

I landed in Manchester after a very long travel day. My flight from AUS to LON was delayed 3 hours. Once I arrived in Manchester I was told non of the luggage was loaded on the flight. There was not much help in filing a claim by the airport since a whole flight needed to make a claim. I have 2X suitcases with AirTags. I have gone 5 days without luggage and one of my luggage’s had not moved. I called and spoke with 2 represatives about my claim and they could not give me any eta or additional information for my bags. I also payed $100 to check one of my checked in bags which I would like reimbursed

Austin-Manchester
Economy
Successful claim

(0)

Anton Catalin F

Verified | May 18, 2026

London-Luxemburg

Economy

Yes the lost of my luggage let us without any clothes and all the goods we have packed and we had to buy allot of things. Anything what someone needs for 10 days off holiday

London-Luxemburg
Economy

(0)

Emily S

Verified | May 17, 2026

Cape Town-Dublin

Economy

Claim escalated to airline

No reason given

I contacted BA via chat - they sent no case number or chat confirmation. I tried to find any other flight as the delay would result in me missing important work events for my new job. As they were unable to help I had to cancel the flight and book with a different airline going through the middle east which made me feel unsafe and also resulting in an over 20hour journey vs the shorter more direct journey i was expecting

Cape Town-Dublin
Economy
Claim escalated to airline

(0)

Krists K

Verified | May 15, 2026

London-Aberdeen

Economy

Technical problems

The flight from LGW was delayed at departure due to technical issues, as announced by the crew. Approximately 30 minutes after take-off, the aircraft experienced a disruption and returned to LGW. Upon landing, the captain informed passengers that the aircraft had suffered serious technical problems. It was also noted that, during the return, the pilots were using oxygen masks in the cockpit due to the situation that had occurred mid-flight. After the captain opened the cockpit doors, all passengers noticed smell resembling burning plastic or wiring, which was very alarming. Passengers were then required to disembark the aircraft. During the evacuation, the crew provided a limited amount of water. Afterwards, airport staff arranged a bus, which stopped near the terminal toilets. However, passengers remained on the bus for around an hour without any staff providing updates or information about the situation. After approximately an hour or more, passengers were re-boarded onto a replacement aircraft, which departed from LGW at 22:56. During both flights, the crew was unable to serve meals, and passengers were only given a small snack (a packet of pretzels), which was insufficient for the duration of the disruption. I arrived at my destination at 23:57, and due to the late arrival I had to wait an additional hour for a taxi. Overall, the experience was very distressing and unsettling.

London-Aberdeen
Economy

(0)

Louiza Y

Verified | May 15, 2026

Larnaca-New York

Economy

Successful claim

Problems at airport

We arrived at Heathrow airport on time but they kept us in the airplane for more than an hour so I lost my connecting flight. I was calling non stop to the number they gave us in order to accept or change the assigned new booking. I finally managed to speak with an employee and I was asking the first possible flight to JFK as I am going there to attend my daughter's wedding on the 16th of may and this situation caused a lot of pain and suffering and an unspeakable anxiety. He did not anything else but the flight they booked for me and he insisted on me taking my bag. I was on the phone with him for 50 minutes plus all the other calls I did make to them with a long waiting time without answer, and that's a huge cost. After that I proceeded in taking my luggage, I spent 3 hours looking for my bag in a chaos of people looking for their bags. I did not find and I do not know if it will travel with my flight. Remember I am going for my daughter's wedding probably without my clothes and presents. Around 1 am they offered me a hotel 40 minutes away to go there on my own by taxi stay there for few hours in order to be back on time to check in for my new flight. I did not rest I did not eat and I was cry from anxiety.

Larnaca-New York
Economy
Successful claim

(0)

Alexander A

Verified | May 14, 2026

Shanghai-Frankfurt

Economy

Problems at airport

They have me a new ticket for the Next day, however no help for Hotel Not food. I had to stay at the AirPort as Hotels were Full. NO VOUCHER GIVEN. Only a new ticket for Next day

Shanghai-Frankfurt
Economy

(0)

See detailed ratings

Mark K

Verified | May 13, 2026

Edinburgh-London

Economy

EDI-LHR, LHR-GRU flight cancellation - ruined my honeymood

BA Heathrow flight at 18:45 13/05/2025 was delayed initially 2 hours and I went to a help desk - as I was extremely worried about meeting my connection flight to Brasil at 22:20. This was meant with “nothing to do” - tried to change my flight to one that took off at 19:30 and I was told I couldn’t. This took off which I was baffled I couldn’t get on and I ended up having to get food and drink (I expect compensation) for the stress I was under. My Flight was then cancelled completely and I’ve gone to loosing my first honeymoon day in Brasil. I expect reimbursement for my taxi home and the expenses I paid food and drink given the 2.5hr delay and Disgraceful communication. I’m on a flight tomorrow and I’m scared of a repeat.

Overall

Lack of communication from staff especially given a flight went out at 19:30 and I wasn’t allowed on despite having a connection flight to Brasil. I’m now a day late going to Brasil and deeply upset as it was a honeymoon. I had to pay for a taxi home and
Nothing - shocking service

Edinburgh-London
Economy

Loss: €50.05
Desired solution

Expenses reimbursement

(0)

Manuel S

Verified | May 11, 2026

Budapest-Los Angeles

Economy

Problems at airport

They refused my compensation claim because of weather-related issues, but the real problem was a lack of personnel, and the de-icing process took much longer than normal. You can see everything in the emails I exchanged with them. I believe you can help me with this. If you need anything else, please contact me. Thank you.

Budapest-Los Angeles
Economy

(0)

Gawain D

Verified | May 4, 2026

London-Chicago

Economy

British Airways damaged my Nautica suitcase and lost several items some had sentimental value from my late mother. They lost an entire game collection of 14 games for Sony Play Station (Assassin Creed) 1 Polo jacket. 2 Polo Jeans. Also an extra hearing aids. A collection of collectible Pokemon cards value that I do not know. The bag was brutally open with the zipper completely destroyed and tape together inside a plastic bag. No apologies. No honest compensation at all they want to give me $400 dollars! That’s not an honest comparison not even a refund for my terrible flight. I do not want a million dollars or 100 thousand dollars I want what I lost no more no less. All it be about $25,769.71

London-Chicago
Economy

(0)

See detailed ratings

Danny M

Verified | Apr 28, 2026

Phoenix-London

Economy

British Airways refusal for seat credit/refund

To whom it may concern, I am writing this email to state my case for a refund or credit of $490.20 for seats on British Airways from Pheonix to Heathrow, then Heathrow to Athens, then return the same route. The original tour was through Globus Tours. It was a combined tour to include land exploration and then finish with a cruise to the Greek Islands. On March 20th I was notified via email that the cruise portion of the trip was cancelled due to the conflict in the Middle East. At that time my wife and I decided to postpone the entire trip until next Spring. I then did the following: 1) Called Globus to postpone our Greece trip to Spring of 2027 2) Canceled my flight through Expedia – was refunded $1,134.86 of the total paid $1,578.86 3) Called American Airlines to get credit/refund on seats purchased for the trip – these were fully refunded 4) Called British Airways to get credit/refund on seats purchased for the trip – NOT REFUNDED OR CREDITED a. I was told to go to website to state my case – I did this 2 times My wife and I had all intentions to take this trip, but since the cruise portion of the trip was canceled, we felt like it was not worth the money to just go to this region for 6 days(which was offered by Globus) and still have to change my flight plans. I am not asking for a refund, just a credit, I explained to British Airways that I would welcome this credit since I will be traveling to Greece next year. They again explained that they have a clear refund policy and I was not eligible for a seat refund/credit. I want this department to be aware of the way the me the consumer is being treated. This was not of my doing; this was a world issue that affected our travel plans. To me, $490 is a lot of money and I believe that I should be eligible for a refund/credit based on the reason for the cancellation. I have attached all of the documents supporting the payments stated and the refunds given.

Phoenix-London
Economy

Loss: €490.2
Desired solution

Refund

Other - Refusal for refund or credit on seats for canceled flight

(0)

Rathnaprabha T

Verified | Apr 28, 2026

Budapest-London

Economy

Successful claim

Baggage condition was disappointing inside out. The outside of the bags were scratched and dented. Edible items have broken and leaked leaving behind oil stains. Perfume bottles bought has also broken and have spilled over edible items making them inedible. I had to travel to Paris (25th April) and flew into London (26th April) and had to manage without my baggage in both these places. I would like to be reimbursed 1500 GBP for the damage caused to my own items apart from the money spent on buying essentials and the mental anxiety experienced while having to follow up multiple times. My medication was also inaccessible to me that I take for my mental health and my heart health too. I stayed without my baggage for 3 full days and even though I personally visited the airport 3 times, I was misguided and wasn't given my baggage. I had given all the delivery address details but still received it only after a day even thought I kept receiving updates that it will come on the same day. I had supporting materials for the London marathon too within my suitcase. My family flew into London for the marathon and I could not support them since I had bought shoes for the marathon. They ran the marathon without the shoes bought with sentiment value and high price. This was very frustrating too. Medication was a priority and was purchased with a prescription. There was absolutely no way to purchase it in London and I even suffered from a Low BP situation.

Budapest-London
Economy
Successful claim

(0)

David L

Verified | Apr 26, 2026

London-Zurich

Economy

Claim escalated to airline

Our yearly vacation, which we spent a lot of money to be able to relax, became a nightmare because of a luggage which didn't arrive. We had invested so much in travel, packing, clothes, entertainment, food, and our accommodations, expecting an amazing experience. Instead, our hopes were crashed when our luggage didn't arrive. This wasn't just a minor problem; it messed up our entire holiday, taking away our chance to enjoy the trip we had looked forward to the entire year. Inside those missing bags were not just clothes, but important allergy-friendly foods, warm clothes, necessary items, and entertainment for our group—things meant to make our holiday better. Without them, the first half of our 10-day trip was a big struggle, filled with stress and disappointment from plans that didn't work out. We finally got our things halfway through, but by then, the damage was done. Our holiday, meant to be a time of fun and relaxation, turned into a devastating memory. It was heartbreaking. All the expenses were vital due to our missing luggage. This is besides the compensation every member of the group is entitled to.

London-Zurich
Economy
Claim escalated to airline

(0)

Rohan Shirish H

Verified | Apr 26, 2026

Mumbai-Philadelphia

Economy

I arrived on 18th April, however my luggage was delayed and only received on 22nd April. During these 4 days, I had no access to my clothes or toiletries and was forced to purchase essential items worth USD 202.07. Upon receiving my baggage, I found that the zip of one suitcase was broken into 2 pieces, making it impossible to lock. Since locked luggage is mandatory for check-in, I had no choice but to purchase a new suitcase. I am requesting full reimbursement for both the essential purchases and the replacement suitcase. Supporting photographs of the broken zip and the purchase bills have been attached for your reference.

Mumbai-Philadelphia
Economy

(0)

Rohan Shirish H

Verified | Apr 26, 2026

Mumbai-Philadelphia

Economy

Mumbai-Philadelphia
Economy

(0)

Patricia P

Verified | Apr 21, 2026

Johannesburg-London

Economy

Baggage not loaded onto plane. Delivered 48 hours later. Essential items of clothing purchased based.

Johannesburg-London
Economy

(0)

Mashaela W

Verified | Apr 11, 2026

London-Frankfurt

Economy

I had to purchase new clothing and toiletries because my luggage was lost and I had to wear the same clothes for 3 days straight because everything was closed by the time I got to my destination on Saturday evening and Sunday everything was closed in Germany. My luggage was delivered but not until after I left my destination to go to to Berlin and Prague so I went 7 full days without my luggage since I wasn’t back to the destination they dropped off until 2 days before the end of my trip. I had to purchase socks and underwear as well. I only purchased three outfits to get me through 7 full days. I would really appreciate receiving my expenses back especially for the inconvenience.

London-Frankfurt
Economy

(0)

Muhammad Zain H

Verified | Apr 11, 2026

London-Islamabad

Economy

My baggage was mishandled and did not arrive at my destination in Islamabad on 8 April. The missing bag contained important and valuable personal belongings, including approximately £2,500 in cash, imported chocolates, perfumes, baby clothes, and other expensive items. This situation has caused significant inconvenience and financial stress, as the cash was required for immediate expenses upon arrival. Additionally, the baby clothes and other essential items were needed urgently for my child, which forced me to purchase replacement items. The delay and uncertainty regarding the whereabouts of my luggage have caused considerable distress to me and my family. I kindly request compensation for the inconvenience, financial loss, and any additional expenses incurred due to the mishandled baggage.

London-Islamabad
Economy

(0)

Bruno R

Verified | Apr 10, 2026

Faro-London

Economy

Technical problems

I arrive 25h/26h later The people who work for that airline like always just said sorry I lost about 500/700£ but they refused me to pay that, I already send the proof of my payslip and still refuse me to pay because of them I only pick up my motorbike from mechanic on Monday because the motorbike garage close Saturday evening and open Monday 10am And they told me they refuse to pay the lose money If I would arrive on Friday nothing of this would happen, because of them I did work weekend and Tuesday I had another holiday

Faro-London
Economy

(0)

See detailed ratings

Colleen B

Verified | Apr 9, 2026

Gibraltar-London

Economy

Unreasonable claim settlement delays

We were delayed for approx 28 hours, had to wait until following day so lost a days holiday and the cost of hotel booking for that night. Processed my compensation claim which went through quite easily. Despite BA approving my claim and loss of expenses in writing, it has been 4 months since the claim was sent and I have yet to receive monies to my bank account. It has been frustrating not being able to speak to a human and having to relay on unresponsive emails with no clear resolution.

Overall

Not receiving compensation when approved and still pending 4 months after submitting
Inputting the Compensation claim request

Gibraltar-London
Economy

Loss: €510
Desired solution

Compensation

Expenses reimbursement

(0)

Angela S

Verified | Apr 7, 2026

London-Glasgow

Economy

No reason given

The airline declined compensation When the flight was finally cancelled no explanation was give The response I got from BA was that I was not entiled to any due to airspace restrictions quoted article5.3 of the EU Regulations 261/2094 and Air Travel Organisers Licensing Reg 2019 I think this was an excuse to avoid compensation BA city airport closes I believe at 10.30pm

London-Glasgow
Economy

(0)

Anonymous member

Verified | Apr 5, 2026

Schonefeld-London

Economy

three weeks for to get a response !!

During boarding, a cabin crew member dropped my bag containing my laptop, resulting in a damaged screen. I found out when I got home. My insurer requested a confirmation from BA airline that no compensation was paid to me. I have reached out to customer service and I haven't got this confirmation yet , it's been a month

Schonefeld-London
Economy

Loss: €500
Desired solution

Other - I am writing to request written confirmation that no compensation has been paid to me regarding a baggage damage incident on flight BA989, 1 January 2026 (Berlin BER to London LHR).During boarding, a cabin crew member dropped my bag containing my laptop, resulting in a damaged screen. My insurance provider requires confirmation from British Airways that no payment or compensation has been issued to me in order to process my claim. Please send me the email to : Abdullah.Allabwani@gmail.com Just say that you confirm that you have not compensate me and no payment was issued from your side

(0)

Darmaraj V

Verified | Apr 2, 2026

Mahebourg-London

Economy

I paid £40.01 to choose for my seat in which I selected seat 36G because firstly I am a diabetic and not to disturb other passengers in need of the lavatory and also only passenger sitting on seat 36F can have access to use the restroom or else. When I went at the check-in to drop my luggage the staff at the desk asked me that he will move my seat to 38H and when I asked why, he said because there are children with parents on that row and you won’t be disturbed with the kids. I said it’s ok. When boarding I went to my seat 38H, with an old couple sitting next to me. On taking off, I found out that row 36D,E,F and G were not occupied by a family with children, there were four adults on that row. I was very upset and disappointed with the service. I paid for my seat and agreed to help a family with children but it was not the case. During the flight I had to move from my seat a few times to let the couple out to use the restroom and also to stretch their legs. The staff at the check-in desk did not tell the truth about swapping my paid seat. I had an uncomfortable flight having had to move away from my seat for the two passengers. I am requesting a full refund of £44.01 due to the discomfort I had during my 12 hours trip. This gives me the impression not to trust the BA staff in future. I hope you take this complaint seriously and look forward to hearing back from you with the above refund and improve the standard of customer service. I am not making it public until I get a positive response from you. Regards D Vencatachellapathee

Mahebourg-London
Economy

(0)

See detailed ratings

Harshadrai Manubhai P

Verified | Mar 30, 2026

Premium economy

HARSHADRAI MANUBHAI PATEL RINA

I WAS FLY IN BRIISH AIRWAYES SINCE 2004 TO 2025. SO MANY TIME. BUT LAST EXPIRIENCE DATED-31-07-2025 BOMBAY TO DFW (USA) , ON THAT DAY DATED- 31-7-2025 BOMBAY TO DFW (USA) FLIGHT WAS 3.45 HOURS DELAIY AT MUBAI.. AND ON THE BRITISH AIRWAYES COUNTER EMPLOYEE WAS MANEGED BOMBAY TO LHR AND 1-NIGHT STAYED IN TERMINAL-4, CROWN PLAZA HOTEL LONDON THEN I WAS GO TO HITHROW 5.00 AM FOR LHR TO NEWARK THEN NEWARK TO DFW-USA WITH 4 HOURS DELAYED ...I WAS CACHED UP DFW-DALLAS USA FROM TO MY HOME TOWN SURAT-GUJARAT TO TRAVELLED DFW-USA - IN JUST 48 HOURS ONLY....WITH MY FEMILY...I AM 65 YEARS + MY WIFE WAS 64 YEARS OLD AND WE BOTH ARE SUFFRING FOR KNEEF PROBLEM WE BOTH ARE OPRETED FOR KNEEF SURGURY IN PAST...THAT WAS MY ENTIER CARRIER VERY HORREBLE AND PAINFUL EXPIRIENCE IN BITISH AIRWAYS!!!!,, I WAS VERY RESPECT FOR BRITISH AIRWAYS FLYING EXPIRIENCE IN PAST AND THAT WAS GOOD EXPIRIENCE LIKE BRITISH PERSON BUT TAHT DAYS VERY PAINFUL ALSO THAT DAY WHEN, I WAS ON LHR WITH SO MANY SINIORS CITIZAN, THEY ARE ALSO WITH MY FLIGHT TO USA .BRITISH AIR WAYS COUNTER PERSON ( SEE ON YOUR CCTV CAMERA ) LIKE ASHIAN PARSON (LIKE MUSALIM !!??) THEY ARE BEHAVE VERY ROODLLY WITH SO MANY CUSTOMER ALSO HE WAS LIVE HIS CHAIRE AND GO TO OTHER SERVICE ...WE ALL ARE WAIYING FOR ACCOMENDETION SERVICE AND OTHER SERVICE ON BRITISH COUNTER WAITING AND CLEAR POSITION AT LIST- 4-5 HOURS IN LHR- (LONDON HITHROW AIR PORT)..... PLEASE BE CARE FUL FOR SINIOUR CITIZAN WHICH IS FEVOUR FOR TRAVELLING IN BRITISH AIRWAYS MORE TIME ...... PL BE NEEDFUL FOR SAME.............. HARSHADRAI.M.PATEL AUTORNY-HIGH COURT SURAT- GUJARAT-395009 MBF(FIN) & (HR),LLM,B.COM PGDIM,PGDFM,PGDHRM +91-9724346209 +1-945-387-6002 PRESTON CREEK ... APT-3322 PLANO-DALLAS-TX-USA-75024

Overall

VERY PAINFUL EXPIRIENCE
GOOD IN PRIVIOUS FLIGHT OF B A

Premium economy

Desired solution

Other - 26-03-2026 SURAT-GUJARAT-INDIA 4.20PM(IST) I WAS FLY IN BRIISH AIRWAYES SINCE 2004 TO 2025. SO MANY TIME. BUT LAST EXPIRIENCE DATED-31-07-2025 BOMBAY TO DFW (USA) , ON THAT DAY DATED- 31-7-2025 BOMBAY TO DFW (USA) FLIGHT WAS 3.45 HOURS DELAIY AT MUBAI.. AND ON THE BRITISH AIRWAYES COUNTER EMPLOYEE WAS MANEGED BOMBAY TO LHR AND 1-NIGHT STAYED IN TERMINAL-4, CROWN PLAZA HOTEL LONDON THEN I WAS GO TO HITHROW 5.00 AM FOR LHR TO NEWARK THEN NEWARK TO DFW-USA WITH 4 HOURS DELAYED ...I WAS CACHED UP DFW-DALLAS USA FROM TO MY HOME TOWN SURAT-GUJARAT TO TRAVELLED DFW-USA - IN JUST 48 HOURS ONLY....WITH MY FEMILY...I AM 65 YEARS + MY WIFE WAS 64 YEARS OLD AND WE BOTH ARE SUFFRING FOR KNEEF PROBLEM WE BOTH ARE OPRETED FOR KNEEF SURGURY IN PAST...THAT WAS MY ENTIER CARRIER VERY HORREBLE AND PAINFUL EXPIRIENCE IN BITISH AIRWAYS!!!!,, I WAS VERY RESPECT FOR BRITISH AIRWAYS FLYING EXPIRIENCE IN PAST AND THAT WAS GOOD EXPIRIENCE LIKE BRITISH PERSON BUT TAHT DAYS VERY PAINFUL ALSO THAT DAY WHEN, I WAS ON LHR WITH SO MANY SINIORS CITIZAN, THEY ARE ALSO WITH MY FLIGHT TO USA .BRITISH AIR WAYS COUNTER PERSON ( SEE ON YOUR CCTV CAMERA ) LIKE ASHIAN PARSON (LIKE MUSALIM !!??) THEY ARE BEHAVE VERY ROODLLY WITH SO MANY CUSTOMER ALSO HE WAS LIVE HIS CHAIRE AND GO TO OTHER SERVICE ...WE ALL ARE WAIYING FOR ACCOMENDETION SERVICE AND OTHER SERVICE ON BRITISH COUNTER WAITING AND CLEAR POSITION AT LIST- 4-5 HOURS IN LHR- (LONDON HITHROW AIR PORT)..... PLEASE BE CARE FUL FOR SINIOUR CITIZAN WHICH IS FEVOUR FOR TRAVELLING IN BRITISH AIRWAYS MORE TIME ...... PL BE NEEDFUL FOR SAME.............. HARSHADRAI.M.PATEL AUTORNY-HIGH COURT SURAT- GUJARAT-395009 MBF(FIN) & (HR),LLM,B.COM PGDIM,PGDFM,PGDHRM +91-9724346209 +1-945-387-6002 PRESTON CREEK ... APT-3322 PLANO-DALLAS-TX-USA-75024

(0)

Julie B

Verified | Mar 29, 2026

Manchester-New York

Economy

Claim escalated to airline

Really inconvenient that my luggage was delayed. This was a work trip so lots of wasted time shopping for clothes and toiletries causing extra stress.

Manchester-New York
Economy
Claim escalated to airline

(0)

Halimah Adenike S

Verified | Mar 27, 2026

Jeddah-London

Economy

Hello, My flight was meant to depart at 7:50 am on 20th March BA 132 jeddah to london. I arrived at the airport around 4am along with my friend and checked in our bags immediately. I was given a boarding pass which displayed time of gate closure for 7:30 am and departure 7:50am. I expected there would be adequate communication from the staffs or announcements to be made regarding guidance on next steps or if there is a circumstance that requires earlier boarding or early gate closure. No communication, no guidance from staffs regarding next steps. We sat close by working with the information provided at hand i.e my boarding pass. We arrived at the passport and security check point before 7am and we were denied entry. The stated reason we were given was the gate had been officially closed and when I showed them the information documented on the boarding pass. The airport staff couldn't provide useful information or help and asked us to speak to a British Airway staff. Unexpectedly and to our utmost dismay we found out there was no British airway staff present in the airport after frantically going in circles. On Seeking further assistance or clarification we were told who it would take about an hour to get to the boarding gate this was around 7am which seems to be a big deception. A senior staff also came around noticing our obvious distress who contacted British Airways staff by phone and he stated was informed we wouldn't be able to board the flight anymore this was about 7:15 am . We were informed our boarding would now be cancelled and our luggages would be sent back. However, we would be able to get on the next available flight. Huge misleading information we found out again later on contacting the online agents from the official website. Also, We had to go through hoops to secure our luggages again which took about 3 hours. This became a nightmare in no time as we couldn't secure a new flight. We had to go through hell to secure a new flight with a different airline and had to stay in the airport for over 24hrs and even lost my luggage in the process with about 800 pounds worth of belongings as I was in great distress. Only to find out to my utmost shock that it took less than 15 minutes to arrive at the boarding gate even with queues at the passport check and security area plus taking the train the next day when boarding a different airline which was more reliable and supportive by the way. This is a horrible traumatic experience for my friend and I. This whole incidence would be averted if there was effective communication and support from British airway staffs. its an absolute disaster that there are no staffs on ground to provide support when needed. I would be wary going forward using British Airways ever again as I wouldn't want to live through that loss and trauma anymore or want anyone I know going through that. I would appreciate if this issue is looked at and rectified. Thank you for your prompt intervention.

Jeddah-London
Economy

(0)

See detailed ratings

Carl G

Verified | Mar 24, 2026

Johannesburg-Athens

Economy

I was charged on my Credit card for a cost that I do not know what it was for. Please see detail below of the flights and dates and booking. Flight M9RQPV booked 15 Febr 2025 and paid by Credit Card. A charge of BP 660.32 was debited to my South African FNB Credit Card no 4480 0801 3896 0003 on 3 Sept 2025. What was this charge for ? The flight to Athens was on 27 July 2025.

Overall

strange charge

Johannesburg-Athens
Economy

Loss: €660.32
Desired solution

Refund

(1)

See detailed ratings

Carl G

Verified | Mar 24, 2026

Johannesburg-London

Economy

Flight M9RQPV booked 15 Febr 2025 and paid by Credit Card. A charge of BP 660.32 was debited to my South African FNB Credit Card no 4480 0801 3896 0003 on 3 Sept 2025. What was this charge for ? The flight to Athens was on 27 July 2025.

I was charged on my Credit card for a cost that I do not know what it was for. Please see detail below of the flights and dates and booking.

Overall

strange charge
excellent

Johannesburg-London
Economy

Desired solution

Refund

(0)

Anonymous member

Verified | Mar 21, 2026

Mumbai-Houston

Economy

No reason given

When I tried to track the status of my case, I receive the message that states "sorry, we cannot find your case"

Mumbai-Houston
Economy

(0)

Mary G

Verified | Mar 20, 2026

London-Miami

Economy

My luggage did not arrive with my flight I had to wait 5 days before it finally arrived Ruined my holiday!!

London-Miami
Economy

(0)

David G

Verified | Mar 16, 2026

Aberdeen-Bangkok

Economy

Claim escalated to airline

They lost my medication for anxiety too (propranalol) along with all of our suncream and mosquito repellant. We havent had a lost baggage before so I didn't keep receipts for buying replacements

Aberdeen-Bangkok
Economy
Claim escalated to airline

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

British Airways complaints: comments, page 6

Verify you’re a real person

Your spot is reserved 🎉

Get early access