British Airways complaints: comments, page 8
1,122 comments
Sonya G
Verified | Dec 9, 2025
London-Tokyo
Economy
Successful claim
Very stressful time on the other side of the world where I sted of exploring and sightseeing I ended up searching for clothing as I have been left with nothing due to mishandled luggage
- London-Tokyo
- Economy
- Successful claim
Saroj P
Verified | Dec 7, 2025London-New York
Economy
I was there weeks in different destinations .i got my begs at BALTIMORE WHICH I LEFT TWO WEEKS AGO.i have to buy every thing again. I m 74 years old I can’t carry hand begs so i got my all belongings in the beg.i had some gift and chocolate from London it was all melted.from New York i was going to Baltimore so i gave that address if its deliver.but it didn’t come and i rang them so many times they say a it Wii take 21 day sometimes.after that i went Chicago and Indiana and last Michigan.then i got message that we found your beb we deliver to Baltimore.which is no good for me as i was flying back from Chicago air port. I claim from you claim no 467949 but that’s not enough .thats why i msending my all details and inconveniences cause. Thank you Mrs Saroj patel
- London-New York
- Economy
Αρης Τ
Verified | Dec 7, 2025Athens-Amsterdam
Economy
Είχα κάνει την κράτηση μου μέσω της σελίδας my trip.gr οι οποίοι μου είπαν ότι «λογικά» δεν θα υπάρξει πρόβλημα επιβίβασης καθώς δεν διέθετα διαβατήριο , φτάνοντας στο αεροδρόμιο Ελ.Βενιζέλος και πηγαίνοντας στον κισέ της εταιρίας μου απαγορεύτηκε η επιβίβαση στην πτήση για το διαβατήριο που μου είπαν ότι δεν θα χρειαστώ γιατί δεν βγαίνω απ τον τερματικό απλώς αλλάζω αεροπλάνο με αποτέλεσμα να χάσω την πτήση μου και έξτρα 278,42€ για την επόμενη που πλήρωσα . Επικοινώνησα και με τις δύο εταιρίες που εν συνεχεία έριχναν το φταίξιμο ο ένας στον άλλον μέχρι που το έριξαν σε εμένα και δεν αποζημιώθηκα ποτέ , παρακαλώ ως προς την βοήθεια σας και την αποζημίωση μου καθώς με αυτα τα χρήματα θα έτρωγα φαγητό 2 βδομαδες και ξαφνικά βρέθηκα εξ απροόπτου
- Athens-Amsterdam
- Economy
Paul C
Verified | Dec 6, 2025Manchester-Miami
Economy
I have copied phone calls I had to make while in Miami. I do not have international roaming so the costs of the calls on the Saturday evening was about $40.00. I was frantically trying to get my suitcase on the Saturday (21st) as we were being collected the next morning at 1000am to go on a cruise. My wife's suitcase which went on at Manchester with my suitcase arrived okay and with the flight we were on, on Friday ay around 1730pm. My case did not arrive at the hotel we were staying in while Sunday morning at 0145am. This caused us major stress because of the cruise and that I had no clothes or personal items. It was our 40th Wedding anniversary trip/celebration and it spoiled the start of our holiday. Why did my Wife's suitcase arrive okay and mine was delayed when we were on the same flights?
- Manchester-Miami
- Economy
Nisha I
Verified | Dec 4, 2025Barcelona-Washington
Economy
We were late getting in to London and still had time to get to the next flight, but the airline told us no and we had to stay in a hotel and waste a full day for the same flight the next day. There was a fire alarm late that night at the hotel for which we stood in the cold for an hiur
- Barcelona-Washington
- Economy
Frank Harrison L
Verified | Dec 4, 2025Barcelona-Washington
Economy
Our flight from Barcelona to London was delayed. They told us we weren't making our next flight, even though we had time to get there, so we had to stay overnight in London. When we stayed overnight, the hotel they put us up at had a fire alarm, and we stood outside in the cold for an hour waiting for them to say it was a false alarm.
- Barcelona-Washington
- Economy
Lilian D
Verified | Dec 2, 2025Manchester-Lagos
Economy
My flight from Heathrow, London arrived at Lagos on November 30,2025 at 5:39pm. Immediately after I went through the passport control , I went to pick up my luggages. I stood there waiting for my luggages until 8:25pm before I noticed my luggages weren't actually there. After standing for hours so tired, I went to fill out a property irregularity report physically with the airline . I was then informed that i would receive a call from them by 2pm the following day , December 1st, 2025. I had to suffer through road traffic due to the time delayed at the airport and I couldn't sleep throughout the night because I was really worried. On the 1st, I received a call by 2pm to come collect my luggages and I had to take a long journey from home back to the airport to receive them. When I got there, I had to wait in a long queue and for a long time before I received my luggages. This experience was really financially, emotionally and physically draining for me.
- Manchester-Lagos
- Economy
Anonymous member
Verified | Dec 2, 2025London-Larnaca
Economy
Complaint regarding unauthorized alteration of purchased seats
I am writing to express my disappointment regarding the seating arrangements on my recent flight to London. During the purchase of tickets, I paid an additional fee to reserve specific seats, ensuring comfort and convenience for myself and my family. However, upon checking in, I was dismayed to find that the seats assigned to us were different from those originally purchased. This was both frustrating and inconvenient, as the purpose of paying for seat selection is to secure the exact seats chosen in advance. The change not only undermined the value of the service I paid for, but also caused unnecessary stress during the travel experience. I kindly request clarification on why this occurred, and I would appreciate a refund of the seat selection fees. I trust that your airline values customer satisfaction and will take steps to ensure this situation does not happen again. Thank you for your attention to this matter. I look forward to your prompt response.- London-Larnaca
- Economy
Anonymous member
Verified | Dec 2, 2025London-Larnaca
Economy
Complaint regarding unauthorized alteration of purchased seats
I am writing to express my disappointment regarding the seating arrangements on my recent flight from London Heathrow to Larnaca (Booking reference: PZPJ7N). When booking the tickets, I paid an additional fee to reserve specific seats, ensuring comfort and convenience for myself and my family. However, upon checking in, I was dismayed to find that the seats assigned to us were different from those originally purchased. This was both frustrating and inconvenient, as the purpose of paying for seat selection is to secure the exact seats chosen in advance. The change not only undermined the value of the service I paid for, but also caused unnecessary stress during the travel experience. I kindly request clarification on why this occurred, and I would appreciate a refund of the seat selection fees. I trust that your airline values customer satisfaction and will take steps to ensure this situation does not happen again. Thank you for your attention to this matter. I look forward to your prompt response.- London-Larnaca
- Economy
- Loss: €100
- Desired solution
Refund
Joan C
Verified | Dec 2, 2025Manchester-Miami
Economy
Yes spent the whole time in Miami sorting out places to find clothes, and other items, being disabled didn’t help the situation, I was worried about getting the cruise and not having a bag to take with me. Took taxis but no receipts
- Manchester-Miami
- Economy
Leonardo B
Verified | Nov 27, 2025Buenos Aires-London
Economy
Successful claim
My business trip, which took place from September 6th (Buenos Aires – London) with a return on September 13th, was exclusively for my participation in the IMPA – International Marine Purchasing Association Convention in London. Unfortunately, my trip was disrupted by the failure to deliver my luggage, which affected my overall experience. Due to the absence of my luggage, I was compelled to purchase emergency clothing and personal items in London in order to participate in the convention. These expenses amounted to approximately GBP 1,000 (≈ USD 1,300). This sum represents only the direct and essential costs incurred and some other minors of which do do not have the invoices as could not found. Beyond these expenses, the delayed delivery of my baggage caused serious professional and commercial damages. I was unable to present myself in the professional manner required at this international convention, and I could not distribute my company brochures or business cards. This directly impaired my ability to network, build business relationships, and represent my company effectively. The reputational and commercial harm suffered is substantial and goes far beyond the reimbursement of basic items.
- Buenos Aires-London
- Economy
- Successful claim
Saint Martin N
Verified | Nov 23, 2025London-Yaounde
Economy
My original flight I was meant to go with was with Swiss airlines on the 30th July but due to interruptions on that flight it got rescheduled for the 1st August which was with Air France. But my flight from London to paris was with British airways which was a smooth process nothing was wrong with that at all. But my flight from Paris to Cameroon which where I didn’t end up going and ended up missing my mum and dad wedding because of this. They said the reasoning of me not able to get compensation is because I missed my flight which is total lies I was still boarding whilst people was behind me and they were letting people go past me. They said they couldn’t see my boarding on their system but I showed them on my phone that I was told for me to get my boarding pass at check in on the Air France app. My seat was already reserved but on their system they couldn’t see my name and I ended up not getting on the flight because they were saying to me I have to go to ticketing to sort this issue out. I was at Paris char de Gaulle she out from 11:40 until 5am the next day. No one was helping and on top of all of this my luggage was lost which was returned back to me in my London address two weeks after with stuff being missing inside the suitcase. After all the stress of what I was going through I ended up losing my passport at the airport. When I realised I lost my passport was when I got myself another flight with easy jet for me to go back home the next day. I then went to federal office in the airport and they issued me a authority letter for me to show the embassy when they open on a Monday. Luckily enough I have family in Paris which I then stayed with my cousin for a few days bare in mind I had no clothes and toiletries stuff as they were all in my luggage that was missing in Paris. They try give me alternative flights but It was already too late as I was meant to go Cameroon for my mum and dad wedding and they try give me flights that was a few days after the wedding and on top of this I wasn’t going away with no clothes. But this is briefly the main moral of the story. In the attachments you can also see my mum and dad flyer of their marriage. I was my dad guard of honour and they made me miss that for no aftual reason of them denying my boarding it hurt me a lot having to miss such a big event
- London-Yaounde
- Economy
Saint Martin N
Verified | Nov 23, 2025London-Yaounde
Economy
Claim escalated to airline
Hi I have been dealing with this issue since August and nothing has been resolved I just want my money back. Ny my luggage was returned back to me two weeks after it being lost but loads of my stuff has been missing I didn’t mention my fragrance only because I don’t have any receipts for them. Air France been going back and forth with me saying I have to wait and wait but I ain’t waiting any longer and which to take this problem to a higher level. As Paris char de Gaulle airport is known for these sort of things. I was even denied boarding for no reason because they said they can’t see my booking online but I’m showing them my Seating on the app on my phone.
- London-Yaounde
- Economy
- Claim escalated to airline
Kingsley/Azubuike A
Verified | Nov 23, 2025Johannesburg-Manchester
Economy
Claim escalated to airline
luggaged damanged. Can find my receipt of purchase about 230,000 nigerian naira in september 2024. The damaged was so serious that i could not beleive BA could do that.
- Johannesburg-Manchester
- Economy
- Claim escalated to airline
Beatrice H
Verified | Nov 22, 2025Vancouver-London
Economy
Successful claim
I checked my bag in with plenty of time to spare. I have no idea why it did not reach the destination. There were 8 of us that did not receive our luggage. There was no compensation at the airport but we were able to file a report. I had nothing to change into and no toiletries or makeup so had to buy the basics. I received my luggage after about 30 hours.
- Vancouver-London
- Economy
- Successful claim
Venkataranga Sathya Prasad N
Verified | Nov 22, 2025Hyderabad-Dallas-Fort Worth
Economy
I am denied to Onboard flight in Hyderabad, I am with Indian Passport and US H1B work Authorization , But no Valid Canada Visa. while i am making ticket reservation in British Airways ticketing portal via Third Party from Hyderabad to Dallas, the Reservation system Did not prompted / stopped to book the ticket without Canadian Valid Visa. While i went ahead to Hyderabad airport for Checking in my luggage, the British Airways team denied to check in this comment " without Valid Canadian Visa can't board the flight". I am told raise the claim with Airlines. The Airline should had prompted to provide information regarding Valid Visa or check the passenger has Valid visa for In Transit locations. The Flight was running overbooking and my Seat has been sold to a different passenger as the Flight is running over booking. I would like my entire ticket cost to be Refunded.
- Hyderabad-Dallas-Fort Worth
- Economy
Shikha A
Verified | Nov 17, 2025Pune-Glasgow
Economy
Technical problems
I was scheduled to arrive at my final destination on 5th November at 06:15 GMT, but due to British Airways rescheduling, I arrived on 6th November at 06:20 GMT, a full 24-hour delay. I was informed of this change less than two hours before my scheduled departure, leaving me no time to make alternative arrangements or notify my workplace, which severely impacted my professional commitments. BA offered no alternative route, accommodation, or assistance. This caused significant disruption, additional travel costs of £70–£90 for two airport trips, and loss of productive work hours. I demand a full refund and £100 compensation on my next booking for this unacceptable inconvenience.- Pune-Glasgow
- Economy
Gary C
Verified | Nov 11, 2025Brussels-Philadelphia
Economy
No reason given
BA keeps replying the flight from Brussels (BRU to LHR) was delayed due to tower issues BUT that’s not the flight I asked for compensation. Flight was LHR to PHL.- Brussels-Philadelphia
- Economy
Lily J
Verified | Nov 11, 2025Zurich-Phoenix
Economy
We arrived early at the Zurich airport, 7:15 AM local time. We waited in line due to being early. Upon checking in our luggage, I was informed there was no information for my baby. They said my baby did not have a ticket and was not able to board the plane. It took over an hour and a half to resolve the issue. I paid for a ticket there in Zurich. I finally got a hold of a BA agent, and she was upset with me for purchasing a ticket for my baby. The Zurich staff informed her there was no ticket for the baby. It was a huge debate. I would love to have a post of the phone call transcript that day. The Zurich team was very kind and helpful, and I barely made the flight. I was in tears, and so was my baby, crying with hunger. I booked this entire trip with a BA agent over the phone. They fell well below competence in booking a distant travel for a mother and child. This experience cost me money and emotional distress for myself and my child.
- Zurich-Phoenix
- Economy
Mary J
Verified | Nov 10, 2025Zurich-Phoenix
Economy
I booked this flight with someone over the phone, well in advance, before my travels. Their level of competency fell well below the mark when booking travel for a mother and her baby. I arrived at the airport just before we could begin bag check-in. When I went to check in to fly back home, they informed me I had no reservation or ticket for the lap child, yet British Airways was telling me I did. It was a very stressful and exhausting experience. Four members of the Zurich Airport staff had to work on this to get me back on my flight. I was terrified to miss it due to my sister being on the flight with me as well assisted me with the baby.
- Zurich-Phoenix
- Economy
Anonymous member
Verified | Nov 10, 2025London-Delhi
Economy
Successful claim
My suitcase was not delivered to me throughout my whole trip which resulted me to have to buy all my essentials and clothing and medication.
- London-Delhi
- Economy
- Successful claim
Anonymous member
Verified | Nov 10, 2025London-Delhi
Economy
Luggage not bring delierved & Poor customer service
I am writing to formally lodge a complaint regarding the extremely poor customer service I experienced with British Airways. My holiday was severely impacted because my luggage was not delivered as promised, despite being assured it would arrive within 48–72 hours. Due to this delay, I was unable to leave my accommodation for fear of missing the delivery. This was particularly distressing as I suffer from severe asthma and eczema and had packed essential prescription medication, which I struggled without throughout my trip. Being a young woman travelling in India without my luggage was both dangerous and highly stressful. To make matters worse, the service I received from British Airways staff was deeply disappointing. I called at least three times a day to track my bag, yet each time I was told to “wait” and that they had no idea where my luggage was. When I finally had to leave my accommodation, I informed your team not to deliver to the original address. After spending over an hour on the phone, the advisor failed to update the system, and my bag was delivered to the wrong location. Later, I requested delivery to my home address in Edinburgh, but the advisor incorrectly recorded my address, causing further delays and inconvenience. As a result, I incurred significant unplanned expenses purchasing clothes and essentials, which negatively affected both my holiday and my health. I am requesting reimbursement for all related expenses, along with compensation for the poor service I received. This experience has left me extremely dissatisfied, and I will not be flying with British Airways again. If this matter is not resolved promptly, I will escalate it further.Overall
Luggage not being delivered and poor customer service 
There was no postive
- London-Delhi
- Economy
- Loss: €1490.02
- Desired solution
Chantal M
Verified | Nov 10, 2025Washington-London
Economy
Terrible service by Sam Singha Complaints Manager
On the 20th October 2025, I was told by Sam Singha the Complaints Manager at BA I would receive a refund of £190.00. He listened to a recording where a refund was promised to me. He said it would be in my account 7-10 days. I waited no refund I called this morning 10/11/2025 to be told BA would not honour this refund even though there are now two recordings of a promised refund. I am very upset how badly this was handled. BA should honour what was said. The original case no.08089762 - a bereavement were all the requested documents were sent and a refund was promised for the return flight. Regards Chantal Moore Mobile no,07929742038Overall
- Poor customer service Sam Singha - Complaints Manager
- BAD service
- Washington-London
- Economy
- Loss: €190
- Desired solution
Refund
Joy I
Verified | Nov 9, 2025Houston-London
Economy
I was traveling from houston to London .I called 5 months ago to have my seat assigned for my infant and myself who is a few months old . I was assigned seat and crib for my baby for all my flights with BA. I was told that the crib was taken in two of the connecting flight , only to find out that the seat was sold to adults without infants which is illegal . This is the same as selling an handicap seat to a non handicap individual when u have an handicap person on flight and refusing them to seat on their handicap seat . This is a special needs seating area meant for a nursing mother . It was taken from me and sold to adults without Infant . I held my crying baby all through the flight , she was not able to sleep for 8 hrs. I spoke to Hannah the cheif flight attendant if I can at least put my baby in the crib , I was seating right behind / adjacent to the adults occupying the nursing mothers seat unable to put my baby on the crib to sleep . I was told they are going to work on it , nothing was done. The window seat assigned to us was dripping water , cloths was wet , I spoke to Hannah showed her the wet jacket and wet cloths . She “ started it was from the air conditioning condensation . No other window seat had leakage of water . She said there was one other seat at the back leaking . We requested for out seats to be changed . I was told by Hannah that the flight was fully booked , there was no available seat. My child was soaked in water , cold and uncomfortable thru out the flight . It was the most horrific travel experience I have ever had . She became sick, running nose . Crying the whole trip . I have called to make sure my flight from London to Nigeria, I am assigned to a crib seat , I am still being told the seat has being sold , I told rep to make the infant crib available to the nursing mother . This is devastating and traumatizing for my infant and a nursing mother . This is illegal !
- Houston-London
- Economy
Alan W
Verified | Nov 8, 2025London-Punta Cana
Economy
Yes my taxi was waiting an hour more so I had an additional 5000 dominican esos to pay but taxi drivers here do not give receipts. The last time I saw my bag was when I put it on the belt to go onto the plane in Garwick airport. No money has been given or offered to me for the delayed baggage that after 2 days may not appear
- London-Punta Cana
- Economy
Luther S
Verified | Nov 6, 2025Amsterdam-London
Economy
We were without our medicine and cloths for several days. The baggae was destroyed, and we lost three pair of brand new shoes worth 2000.00 dollars we had bought in South Africa, and we had a beautiful wooden bowl destroyed.
- Amsterdam-London
- Economy
Anonymous member
Verified | Nov 6, 2025Amsterdam-London
Economy
Terrible Customer Service & Protocols
After being at the airport in plenty of time for our flight, we received a text advising plane would be 40+ minutes late. Due to this text, we didn't hurry to the boarding gate and when almost there, we received a phone call asking where we were? Of course we sprinted to the boarding gate only find out they had already closed the doors and wouldn't let us board. Our luggage had been checked in for over 4 hours. The plane then sat at the terminal for a further 40 minutes with us trying to contact someone from BA (they hung up on us twice). We then had to buy 4 more tickets to travel to Johannesberg (albeit arriving a day late) as we had another tour waiting for us. Due to the delay, we have been out of pocket in excess of $12,000. I am asking BA for compensation for our airfare that we had to purchase in order to leave Amsterdam. BA insists that although the text could have been misleading, they are not able to send further texts saying plane was now on time and that all protocols have been followed. If they had not sent the text, there would have been no issue and we would of been able to enjoy the balance of our once in a life time trip.Overall
- misleading communication
- Amsterdam-London
- Economy
- Loss: €10000
- Desired solution
Kai C
Verified | Nov 4, 2025London-Venice
Economy
Successful claim
Our weighed 13kg luggage was not uploaded on our flight and was left at London Heathrow Airport while we flew to Venice. We were told by the staff at Venice airport. We made the report and gave the staff our next few days hotel addresses as they said they might deliver our delayed luggage to us. They said the courier service company will contact us. We did write to the given contact point through email during the waiting period. WE didn't receive any call from the courier service company on 5th day of our trip. At the end, we decided to pick up the luggage by ourselves when we were back to Venice on our no 7th day of this trip. WE wrote the email again about our decision of picking up from Venice airport and finally we were told to pick it up from the lost and found counter. So, we only got our luggage on the last two days of our whole trip.
- London-Venice
- Economy
- Successful claim
Noelin Q
Verified | Nov 2, 2025London-Edinburgh
Economy
Successful claim
Weather conditions
I got to the Airport on the day of my flight at Accra kotoka international airport at checkin point and i was told my flight will go through Brussels wafted I get to Heathrow because the flight from Heathrow to Edinburgh was cancelled due to bad weather and was directed through Brussels but I didn’t have a legal entry to Brussels so they gave me two options either I wait and get a later flight in the evening or a train. I then settled for a train. Upon my arrival at the Heathrow airport, I went to speak with the airline customer service and asked them to just book the train ticket to Glasgow. They assisted me and asked me to get the train from euston to Glasgow but I got there and all the trains were cancelled so I was directed to Kingscross train station to get a train to Edinburgh. I then got there booked a 95 pounds ticket to Edinburgh and then another ticket from Edinburgh to Glasgow.- London-Edinburgh
- Economy
- Successful claim
Mauricio P
Verified | Nov 2, 2025London-Mexico City
Economy
They just offered one night in Miami airport but I missed a wedding that was the reason for my trip...
- London-Mexico City
- Economy
Sherry S
Verified | Oct 31, 2025London-Denver
Economy
Successful claim
No reason given
flight was delayed 230 minutes due to a problem with the aircraft and the need to get a different plane. Arrived at Denver Int'l airport at 20:18 local time. The airline gave us a 10 euro voucher to be used in the airport. Inconvenience of getting another ride from the airport and having to sit around waiting- London-Denver
- Economy
- Successful claim
Breffni H
Verified | Oct 30, 2025London-Windsor Locks
Economy
The flight was overbooked by the airline for I was told not to board missed the connecting flight, missed some work that evening and couldn't get the arranged transport with the company so had to get an uber
- London-Windsor Locks
- Economy
Mika K
Verified | Oct 27, 2025London-Helsinki
Economy
We were supposed to fly Oct 20 morning using BA1430+AY1372 combo, departing HTW Oct20 at 6:15am. 24h prior departure it was possible to check-in, and we did so – got seats assigned and ready to fly. Now, already Sun 19 Oct at 10:48am we got an SMS message saying that AY1372 has been overbooked, and BA+Finnair is looking for volunteers who could change their travel schedule. And then, Sun Oct 19 at 3:58pm, we got another SMS telling us that the flight AY 1372 is overbooked and it is possible that some travellers are forced to switch to another flight. And then, Sun Oct 19 at 6:01pm we received an email that “upcoming lights have been cancelled” and we have already been moved to another flight, departing Mon Oct 20 evening, having overnight stay at ARN, and then continuing ARN->HEL Tue Oct 21 at 7:40am. Having received this annoying change – eg. a day wasted due delayed arrival (we actually landed at HEL around 9:45am on Tue Oct 21 morning) – we checked and both BA and Finnair were still selling coach tickets for direct flights from HTW to HEL departing Mon Oct 21 evening. Now, given the above – and the fact that the whole thing smells like yet another “overbooking ignorance”, we find it very difficult to understand what is this “cancelled due adverse weather conditions” explanation. Above chain of events, and timeline, does not support that conclusion. Question 1 asked from BA: Why were we not transferred to this direct flight, but instead forcing additional delay (and one overnight stay in ARN)? --> NO ANSWER RECEIVED. Question 2 asked from BA: When exactly did Air Traffic Control impose these so called restrictions in and out London Heathrow for the morning of Oct 20? --> NO ANSWER RECEIVED..as SUCH ANSWER WOULD SHOW HOW BA IS TRYING TO AVOID PAYING COMPENSATION. Given that BA already had communicated us about overbooking the day before, and then transferred us to new flights also the day before (Oct 19 afternoon) - We find it difficult to understand what does the cancellation of BA1430 have to do with us anymore. At the time of cancellation we were already transferred away from that notorious BA1430 flight - well before ATC imposed restrictions resulting in the aforementioned cancellation. So the timeline here does not make sense. When BA1430 was cancelled we did not have tickets to that flight anymore - as BA moved us out due overbooking and changed our flights - and we had managed to check into HTW->ARN->HEL flights already. CONCLUSION Overbooking situation was communicated already Sun Oct 19 at 10:48am onwards and then forcing a change of travel of our plans Sun Oct 19 at 6:01pm...that “adverse weather condition” thing might have happened much later the following morning (Mon Oct 20) ?!? Even if BA1430 that Oct 20 morning was cancelled “due adverse weather conditions”, we would not have been on that flight as we got transferred to another flight route (BA786+SK702) the day before. The above timeline explains how things occurred. BA is trying to avoid paying compensation by saying "because of adverse weather" - and the fact is that we were not even supposed to be on cancelled flight - BA had moved us away the day before due to some overbooking situation on our connecting flight (which actually left on-time to HEL, but without us). We believe that we are entitled to fair compensation on significant delayed arrival to HEL.
- London-Helsinki
- Economy
Fred W
Verified | Oct 27, 2025Boston-London
Premium economy
Denied baggage claim due to deadline
Because my baggage did not arrive with me, I needed to purchase some items. I'm just recently returning home after an extended holiday and just getting to the reimbursement process. This occurred on the very first day of my adventure, and extended 17 days. I was denied because I missed the 21 day deadline. I honestly did not think about filing a claim in the last four days...my fault. I don't think 21 days is reasonable in this situation.Overall
- delayed luggage
- Boston-London
- Premium economy
- Desired solution
Marek R
Verified | Oct 26, 2025London-Denver
Economy
The item in question is the fridge that arrived from Seattle on flight BA0048 on 27 August 2024, and was checked in for onward carriage on flight BA0219 on 8 August 2025. This fridge was inspected by BA staff before loading, cleared through security, and accepted for transport. It has previously travelled safely on a BA aircraft, having undergone the same security procedures without issue. Despite this, you lost our fridge, and throughout this process, we have been misinformed multiple times — including: • being assured that the item was already on the plane, • then told it would be delivered within 48 hours, • then informed it had arrived in Denver on 17 August, • and finally seeing all tracking data deleted from your system after 14 days. At no stage did anyone raise concerns about the item being unsafe or restricted. The fridge was checked, cleared, and accepted for carriage by your own staff. Your most recent comments suggesting otherwise are inappropriate and misleading, and appear to be an attempt to deflect responsibility for a clear case of negligence and loss of property. This behaviour is far below the expected standard of any customer service. Please note that under the Montreal Convention, the airline is liable for the destruction, loss, or damage of checked baggage, regardless of fault, unless the damage was caused by a defect inherent in the baggage itself. As a UK citizen, I am further protected by the Carriage by Air Act 1961 and the Carriage by Air Acts (Application of Provisions) Order 2004, which apply these international rules to both domestic and international flights. I therefore request an immediate and formal update regarding: 1. The current status of this claim. 2. Confirmation of your acceptance of liability under the Montreal Convention. 3. The compensation procedure and timescale for settlement.
- London-Denver
- Economy
Thiago F
Verified | Oct 26, 2025London-Brussels
Economy
Successful claim
Technical problems
They informed the flight was cancelled at the moment of the boarding. And offered an flight option for the next day. But unfortunately due to work I could not wait for the next day. So I took a train by my own means to arrive to Brussels on that day.- London-Brussels
- Economy
- Successful claim
Pablo G
Verified | Oct 23, 2025London-Zurich
Economy
Successful claim
No reason given
Boarded the plane and departed from gate on the run way about to get in the air before turning back to the gate and cancelling the flight- London-Zurich
- Economy
- Successful claim
Robin G
Verified | Oct 23, 2025Economy
Lost Walker (Scooter Rental)
Since I didn't have my walker I had to rent a scooter for the 15 days I was on the cruise ship. Also, I wasn't able to go on some excursions since I didn't have my walker. It created limitations on my trip which took away some enjoyment.Overall
- British Airways lost my walker. I did not have it the whole time I was on the cruise ship. I had to rent a scooter to help me get around the ship since i didn't have my walker.
- Economy
- Loss: €280
- Desired solution
Expenses reimbursement
Gianluca C
Verified | Oct 22, 2025Washington-Milan
Economy
No reason given
What time did you arrive at your final destination? I eventually arrived at Milan Linate Airport at approximately 18:00, several hours later than originally scheduled due to the cancellation and re-routing. What did the airline tell you, and when?, At Washington DC Airport Dulles I was informed that my connecting flight to Milan Linate had been cancelled. British Airways staff rebooked me on a later service departing from London City Airport. What care did the airline provide, if any? No direct care was provided at Heathrow in terms of transportation or assistance. I was not offered a transfer between airports, meals, or any other support at the time. How did the incident inconvenience you? The re-routing caused considerable disruption. I had to arrange my own transfer between Heathrow and London City Airport, which took over two hours and required leaving the airport, meaning I also needed an ETA. This created additional stress, uncertainty, and extra expenses, as well as a significant delay to my journey. Did you miss an event or lose money? Yes. I incurred out-of-pocket expenses for transport between Heathrow and London City, as well as food and drink while waiting for the new flight. Moreover, I lost valuable time and experienced great inconvenience on a long-haul itinerary, which affected my plans upon arrival in Milan. I also spend an added night in Milan- Washington-Milan
- Economy
:Al-Eteos-Imhotep :
Verified | Oct 22, 2025Washington-London
Economy
They sent my luggage even farther away
I'm stuck with no clothes, no tooth paste nor brush, nor towel. I look like I've never heard of having clothes for the week.- Washington-London
- Economy
- Desired solution
Other - They lost my luggage then 2 days later send it across the world where I'm not. I told them specifically where to send it and they do the opposite. I've never been screwed this hard. You guys at least could've sent me lube or some lipstick so I look good right before the humiliation. I've been wearing the same clothes for a few days and I'm trying to keep my cool but deep inside I'm pretty pissed.
Terra G
Verified | Oct 22, 2025Paris-New York
Economy
When I originally arrived at CDG, 2 hrs and on time for my flight I was told that I was put on standby because the flight was overbooked and I had to wait to see if there is any room on the flight for me. WHY AM I ON STANDBY FOR A FLIGHT I PAID FOR? So I could not check my bag in until they found out. After an hour I was told I could board the flight. I then had to check my bags in and rush to security checkpoint and gate so I would not miss my flight. When I got to the gate the flight was delayed causing us to miss the connecting flight in LHR to JFK. There was no room for us to get on any of next flights leaving that day so we were then sent to a hotel. We waited for our bags over an hour, had to take a shuttle to an old hotel and given vouchers for food we dont even eat. We were booked for a flight for the next morning on Virgin Atlantic which we had to pay for our bags again! We also arrived at our parking lot a day late and had to pay extra fees for that as well. I am a hairdresser and I had 3 clients missed a full day of work because of this issue.
- Paris-New York
- Economy
Johannes V
Verified | Oct 21, 2025Premium economy
A MINUS -38 RATING IS VERY GENEROUS
If I could give a Minus rating. then a --minus 38 would be generous. This airline is even worse than Fred Flintstone's Taradactyl Airlines. Their reservation agents changed my confirmed seat 19G(chosen by me so that I can have my right arm in the aisle if necessary) to 18D on the other side of the plane, but in the middle 4 rows. They had seated me next to a wino drunken woman. They even tried to move me to Regular Economy from the Premium Economy, which I had paid $280 for. At dinner time we were given the choice of beef or chicken(Spicy Indian style butter chicken). Because of my health, I am unable to tolerate hot spices, so I chose the beef option. But they 'ran out' after serving about 2 rows in Premium Economy. Then I was offered the pasta option just as my wino passenger next to me had received. I then was told that they had run out of pasta as well.g Ironically he had enough pasta to serve the rows behind me, but not for me. His colleague on the other side of the plane asked Gary I.(My server) for a beef dinner. Miraculously there was one left at the bottom of his cart. So, Gary sent it across two rows of passengers to the other side, still leaving me without dinner. He then proceeded to make the wino passenger even more drunk, and spilled white wine on my dress trousers and my white dress shirt. He continued on delivering food to other passengers, but not me, promising to get me a piece of pie, but never delivering. Gary, Rebecca(supervisor), William, Antonio all had a very obvious fake disingenuous smile. Gary had lied to Rebecca about my 'complaint of no beef', which was bs. She tried to blame the catering staff, but never told her colleagues to get me my full dinner, and tried to pass off a small plate with 4 totally flattened circles of dough, accompanied by a stale bun with a clearly distinguishable mold spot. It also came with a 2x3 inch piece of lettuce with half an olive. All four of the mentioned staff were so embarassed by having left me without food for over 8 1/2 hours that none of these chicken shits dared to return to the Premium Economy cabin during the rest of the flight. At breakfast time I asked Antonio for 2 pieces of breakfast. He complied, but when I looked at the outside of the box, I noticed that the Best Before Date was August 2025. I am still trying to relate my experience to their customer service, but their website keeps crashing when I try to submit my case of 38 complaints during my 9 hour 40 minute flight from London Heathrow to Vancouver, Canada on BA0085 on Friday October 17, 2025.Overall
- NONE
- Premium economy
- Loss: €360
- Desired solution
Refund
Guilherme D
Verified | Oct 20, 2025Sao Paulo-London
Economy
Successful claim
No reason given
This is what I wrote to them in the first week of March (below). A few days later, I received an email (screenshot attached) with an apology and a £150 voucher, stating that if I wasn’t satisfied, I could get in touch. I did so, using the email address provided, the very next day. That was on March 13th, and I’ve never received a reply since. I kept sending emails until the end of May, all of which went unanswered. The flight was supposed to land in London at 2:10 PM on March 7th, but we landed around 5:30 PM. After all the emails, I even tried calling them in June, and was told that the case had been closed! I couldn’t believe it — how could it be closed if I had never received a reply or any official update about it? Complaint Regarding Flight BA0240 – March 6th, São Paulo to London Dear British Airways Customer Service, I am writing to formally express my dissatisfaction with our recent experience on flight BA0240 from São Paulo to London on March 6th. I was travelling with my family—my four-year-old daughter and my pregnant wife (eight months)—and unfortunately, the journey was far from what we expected from British Airways. Upon arrival at the airport, we found that the flight was already delayed by an hour. Once on board, around 12:30 AM, another issue arose that required all passengers to disembark with their luggage, return to the terminal, pass through security again, and reboard the aircraft. From what I witnessed, this seemed to be due to a passenger being on board without a boarding pass. This was an extremely uncomfortable situation, especially for families with young children. My daughter, like many others, had already fallen asleep, and having to wake her up, carry her off the plane with all our belongings—while my wife, being pregnant, couldn’t carry any weight—made it even more difficult. She then struggled to fall back asleep and had a terrible night, which could have been avoided if everything had gone as it should. Additionally, dinner was further delayed as a consequence of this situation. In the end, the flight departed at around 4:00 AM, an unacceptable delay. To make matters worse, two hours before landing in London, my family and I were starving, and the second meal (breakfast) had not been served. I waited another hour and still nothing. When I finally asked the crew, I was simply told that “there wasn’t enough time”—which makes no sense, as the flight duration remained the same. We paid for a ticket that included two meals but were served only one. My daughter was hungry, my pregnant wife needed food, and had I not asked, I am unsure if anything would have even been mentioned about it. This was a terrible experience, and we truly felt let down. Not only did we face a long delay, but we also missed our pre-booked coach to Bournemouth, adding to the inconvenience. We have always enjoyed flying with British Airways, but this experience makes us reconsider if we should continue to do so. While no compensation can truly make up for all the issues we faced, I strongly believe that some form of compensation is more than justified.- Sao Paulo-London
- Economy
- Successful claim
Mohammed H
Verified | Oct 19, 2025New York-Marrakech
Economy
The flight from ny to hearhrow london was delayed by 30 min and reached at 7am. After that we had to complete security check in. During security check in. They had an malfunction and their belt wasnt working which delay us. When we reached the gate at 8 o’clock they had just closed the door and had just closed it. We explained why we were delayed they informed us they only waited for 3 min and closed the door. We asked them to please allow us to go in but they denied
- New York-Marrakech
- Economy
Maureen A
Verified | Oct 16, 2025London-Toulouse
Economy
Subject: Compensation Request for Delayed Flight to Toulouse on 2nd October – Booking for 3 Passengers Dear British Airways Customer Relations, I am writing to formally request compensation and reimbursement following the severe delay of our flight from London to Toulouse (Flight BA booking reference number) Y66AL9 and XR7TLK on 2nd October 2025, scheduled to depart at 19:55. I was travelling with Patrick Josep and myself one other passenger – a group of three in total to attend a rugby tour to Luz starting from Thursday evening. Unfortunately, the flight did not depart until after 10:00 PM, and we did not arrive in Toulouse until well past midnig. By the time we reached our hotel, it was nearly 2:00 Am. Due to the late arrival, we were unable to attend a pre-arranged programme that evening, which ended up being cancelled. Furthermore, the delay caused us to: * Pay for hotel staff to remain available past their normal hours * Miss scheduled activities * Rebook or pay extra to attend key events that were rescheduled for the next day The total cost for this 2-day trip for three people, originally planned with precision, escalated to nearly **£2,000** – which I find excessive and largely due to the flight delay. I would also like to highlight that there was a lack of communication from British Airways staff at the airport. No announcements were made, and passengers were left to rely solely on the screens. I am seeking fair reimbursement for the additional costs incurred. All I am asking is that British Airways acknowledges the disruption and compensates the three of us accordingly. You already have access to our **boarding passes** and **booking records**, and I am happy to provide: * **Proof of the hotel booking** (under the group name) * **Bank transfer receipts** for payments made * Any other documentation required to support this claim I have been a loyal British Airways customer, but this experience has been very disappointing. I hope you can resolve this matter promptly and fairly. Sincerely, Maureen Arthur (Mrs)
- London-Toulouse
- Economy
Erwin K
Verified | Oct 16, 2025Oslo-Miami
Economy
Successful claim
Flight from oslo BA6790 was delayed by 2:45 hours, so missed my connection in London and unstead of 9th October, I fly out on October 10th, 22 hours later as scheduled, see boarding passes, traveling First class
- Oslo-Miami
- Economy
- Successful claim
Eduarda F
Verified | Oct 16, 2025Amsterdam-London
Economy
They delayed my suitcases for 5 days. I had several events and dinners to go and all my high ended and designer clothes were inside my suitcases. My asthma medication, my glasses, other medication, phone chargers and hygiene products etc.
- Amsterdam-London
- Economy
Marcin J
Verified | Oct 16, 2025Schonefeld-Aberdeen
Economy
No reason given
On JUN29-th 2025 I was travelling on a route Berlin - London - Aberdeen, but I did not get to Aberdeen eventually. First flight Berlin - London BA995 was delayed of approx. 1 hour, then when landed in London my flight to Aberdeen already departed. Then I was offered new flight for the next day to Aberdeen i.e. JUN30-th on which I initially agreed. But I was travelling for a job onboard a vessel in Aberdeen, and eventually after I agreed to get to Aberdeen on 30-th leaving at 16:00 from London, vessel informed me that they will depart from Aberdeen on JUN30-th at 15:00 - this was one hour before new proposed departure time. Then I contacted BA service desk in London to cancel my new flight on 30-th, I got hotel for overnight stay from BA airlines and the next day I had to buy a new ticket back from London to Berlin on my company expense. So eventually I left from Berlin to London on 29-th. but I never got to the destination in Aberdeen to do my job onboard a vessel. When I asked British Airways for compensation, this is what they replied and closed the case: Dear Mr Juszkiewicz An update from British Airways We’re sorry it was necessary to delay your flight from Berlin on 29 June 2025 and understand why you needed to get in contact about this. We take all reasonable measures to avoid delaying a flight, and we’ll always consider if there are any alternative solutions available before we make a decision Your claim has been refused because, while we regret the inconvenience caused, you chose not to accept the rebooking offered and instead returned to Berlin. As a result, the journey to your final destination, Aberdeen, was not completed. Under current regulations, compensation is assessed based on the delay experienced at the final destination. Since you did not arrive in Aberdeen, the conditions for compensation are not met, and we are unable to approve your claim. Once again, we're sorry for your experience this time. Please feel free to contact us if we can help you any further, and I hope we have the chance to welcome you on board again soon. Best regards Kane British Airways Customer Relations Your case reference is: 08355902- Schonefeld-Aberdeen
- Economy
Sandra G
Verified | Oct 15, 2025Economy
Servizio bagaglio non adeguato
I recently traveled with BA from Rome to London and back. On both legs, I was forced to check in my hand luggage because the flight was allegedly full. When I complained, the flight attendant repeatedly pointed out that the contract stipulates that the airline must check hand luggage at the time of boarding due to crowding issues. Beyond the formality, however, I would suggest that BA find a way to at least communicate to passengers before boarding that their luggage will be sent. This would avoid problems and inconveniences, as in my case, related to the fact that I had connecting domestic flights that were incompatible with the baggage collection times at my destination.Overall
- Hand baggage denied
- Economy
- Desired solution
Other - I recently traveled with BA from Rome to London and back. On both legs, I was forced to check in my hand luggage because the flight was allegedly full. When I complained, the flight attendant repeatedly pointed out that the contract stipulates that the airline must check hand luggage at the time of boarding due to crowding issues. Beyond the formality, however, I would suggest that BA find a way to at least communicate to passengers before boarding that their luggage will be sent. This would avoid problems and inconveniences, as in my case, related to the fact that I had connecting domestic flights that were incompatible with the baggage collection times at my destination.
Zsolt K
Verified | Oct 13, 2025Budapest-New York
Economy
We had a 60 minute official transfer time according to our tickets at LHR. BA claims that us being denied to pass security was not in their responsibility because our flight from Budapest had a delay due to air traffic control restrictions in Budapest, however in fact our delay in London was only minimal but BA didn’t at all take care of us to ensure our connection. Considering the leaflet of LHR, which we only received at the airport, after rebooking, the required connection time would have been 90 minutes, thus even arriving on time and not with 6 minutes delay, would not have been sufficient. For this reason I’m confident that us missing our connection and being rebooked resulting in an over 4 hour delay is fully the responsibility of BA.
- Budapest-New York
- Economy
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