British Airways complaints: comments, page 9
1,122 comments
Daniel B
Verified | Oct 12, 2025
London-Inverness
Economy
Successful claim
It took 2 full days to get the 2 golf bags into my hands and I had 36 holes of golf each day so I had to buy stuff to play golf. We were able to get rental bags free of charge but we had no shoes, golf balls or some gears that were in the delayed luggagges
- London-Inverness
- Economy
- Successful claim
Marie M
Verified | Oct 11, 2025London-Johannesburg
Business
TERRIBLE BUSINESS CLASS DON'T WASTE YOUR MONEY
I recently booked Club World tickets (business class) for myself and my son from Boston to Johannesburg. I paid $11,636.82 for two tickets. Where do I even begin? The seats were like sitting in an old-fashioned winged back chair with an ottoman that you would find in a 1800βs museum! No room, no privacy, hard and the passengers in the middle seats, had to climb over me in order to get to the bathroom!!!! That, along with being on the isle with people continually bumping into me, made it impossible to sleep and was extremely uncomfortable. Because the seats were not straight, rather set in a yin-yang configuration, my arm against the other seat had to always be bent or placed over my stomach. The controls to my seat and the TV on the flight from London to Johannesburg were not working properly, so I could only get the seat to move small increments by continually pressing the controls and even at that, the staff had to manually position my seat at times. My TV had to be rebooted three times. Oh, and did I mention, there was no WiFi on the flights as well?! My son sat in the middle seat and he had to sleep shoulder to shoulder with someone he did not know with absolutely no separation between them, again making this a very uncomfortable awkward situation. There was no storage other than the small draw next to the floor so if I needed something, I had to move the seat to an upright position in order to get anything out of it. I thought flying business class would be such a treat, but instead Iβm left with an enormous bill for a horrible experience. I am livid that British Airways had the audacity to charge me $11,636.82 for these tickets that were premium economy at best!! I complained to the airline and get thisβ¦..I was offered $280 E-ticket for my next flight!!!! I will never ever book a flight with British Airways again and I would caution anyone thinking of booking with them, especially business class tickets, run away and go with another airline.Overall
poor seating quality
nice staff
- London-Johannesburg
- Business
Marie M
Verified | Oct 11, 2025London-Johannesburg
Business
DON'T WASTE YOUR MONEY WITH BRITISH AIRWAYS
I recently booked Club World tickets (business class) for myself and my son from Boston to Johannesburg. I paid $11,636.82 for two tickets. Where do I even begin? The seats were like sitting in an old-fashioned winged back chair with an ottoman that you would find in a 1800βs museum! No room, no privacy, hard and the passengers in the middle seats, had to climb over me in order to get to the bathroom!!!! That, along with being on the isle with people continually bumping into me, made it impossible to sleep and was extremely uncomfortable. Because the seats were not straight, rather set in a yin-yang configuration, my arm against the other seat had to always be bent or placed over my stomach. The controls to my seat and the TV on the flight from London to Johannesburg were not working properly, so I could only get the seat to move small increments by continually pressing the controls and even at that, the staff had to manually position my seat at times. My TV had to be rebooted three times. Oh, and did I mention, there was no WiFi on the flights as well?! My son sat in the middle seat and he had to sleep shoulder to shoulder with someone he did not know with absolutely no separation between them, again making this a very uncomfortable awkward situation. There was no storage other than the small draw next to the floor so if I needed something, I had to move the seat to an upright position in order to get anything out of it. I thought flying business class would be such a treat, but instead Iβm left with an enormous bill for a horrible experience. I am livid that British Airways had the audacity to charge me $11,636.82 for these tickets that were premium economy at best!! I complained to the airline and get thisβ¦..I was offered $280 E-ticket for my next flight!!!! I will never ever book a flight with British Airways again and I would caution anyone thinking of booking with them, especially business class tickets, run away and go with another airline.Overall
- poor quality seating
- nice staff
- London-Johannesburg
- Business
- Loss: β¬10004.9
- Desired solution
Refund
Ishrat S
Verified | Oct 10, 2025Houston-Manchester
Economy
Successful claim
Technical problems
I was supposed to arrive at 9.49 am. I reached at 4.40 pm. No body say nothing keep taking us to different gates and then move us to runway and put us in the bus because they donβt have the gate for our flight. When I asked whatβs going on , staff was not answering and saying just wait. No one knew whatβs going on. Finally bus start moving and took us somewhere in the middle of the runway and put us put the plane has little stairs on so we have to pick our luggage and get up. No one was checking the boarding pass. You find your own seat and sit. Sitting in the plane without AC . People were keep coming finally plane got full and start texining . It taxi more then 20 minutes. Finally took off. Reached to Manchester and landed. Again no gate took us in the back door from runway and there was no custom or immigration. We were following the BA staff members . Took us one place where was baggage belt 12. Just one door when we pick up our luggage we got one door to get out and there was caged walkway on the side of the arrivals main door . We did not came out from regular arrivals door. No one knew where to go now. My phone was not working no internet. I book taxi was not able to contact and no one was there to ask. I was there with my luggage and dragging my luggage on the road to find someone. It got dark there and I didnβt knew how to find ride. Walk on the road long time to find taxi. It was horrible experience I have with BA.- Houston-Manchester
- Economy
- Successful claim
Rafik T
Verified | Oct 8, 2025Algier-London
Economy
No reason given
I have not contacted the airlines directly but I have contacted an agency dealing with compensation SKYCOP who were very unprofessional .they told me that the airline has rejected my claim because the delay was less than 3hours which is not true. I have made my claim on the 28/07/2023 and had a response on 14/02/2025 (nearly 2years) after chasing them many times. The delay was more that 3 hours . they told me that the- Algier-London
- Economy
Gints P
Verified | Oct 8, 2025Aberdeen-Riga
Economy
Problems at airport
Flight (BA 1311) on 17/09/25 from Aberdeen to London was deleyed And I missed My next flight. I have to stay in a hotel for a night and fly back home (RΔ«ga) only next day- Aberdeen-Riga
- Economy
Soran M
Verified | Oct 6, 2025London-Berlin
Economy
No reason given
I arrived in Berlin , was not allowed entry into Germany and they locked me in a cell for 10 hours as I had no visa but when I questioned whether I needed one at Heathrow the airport representative of B.A made a 15 minute phone call and was told I did not require one. To double check I went back once more for validation that this information was correct⦠You can surely imagine how stressful it was for myself to arrive in Berlin only to be locked in a cell and refused permission of entry⦠I had to wait till an 8pm flight returned myself back to Heathrow⦠I was treated very badly in Germany whilst I awaited my flight home. I am very traumatized by all of this.- London-Berlin
- Economy
Ian B
Verified | Oct 6, 2025Lisbon-London
Economy
Problems at airport
BA offered us an alternative flight , the next day PM, which would have arrived later than our scheduled departure flight from LHR to LAX on the morning of the 22/03/2025. We ended up travelling home, getting our vehicle and driving rapidly to Porto Airport to catch a last minute flight with Easy Jet that went to LGK , then we travelled across by train to LHR .- Lisbon-London
- Economy
Christopher D
Verified | Oct 6, 2025San Diego-Malaga
Economy
Successful claim
I have still not received my luggage after I landed. I have told the airport multiple times I have no clothes and im a diabetic and only have a day left worth of my medicine. I have purchased emergency clothing but now I'll be requiring g to purchase additional all clothing today because it's still not delivered. Terrible service overall with Malaga airport and courier service and British Airways.
- San Diego-Malaga
- Economy
- Successful claim
Tegina M
Verified | Oct 4, 2025Prague-Charlotte
Economy
No reason given
Our flight was canceled from London to Charlotte. We had to sleep in London we figured out we didnβt have our bags when we got to Charlotte on October 30. We made a claim and that was it no bags till now today is October 4.- Prague-Charlotte
- Economy
Joseph A
Verified | Oct 4, 2025Edinburgh-Accra
Economy
Apart from the delayed luggage our flight was further delayed, this placed me on serious risk, as I arrived so late, and had to wait for luggage reclaim, this singular act made me leave the Airport at 12midnight, because our flight arrived at 10pm as opposed to the 6:40pm arrival.
- Edinburgh-Accra
- Economy
Alexander G
Verified | Oct 2, 2025London-Zakynthos
Economy
Weather conditions
The flight couldnβt land and had to land in Athens, then next day we got a flight to Zakinthos. We lost out on expensive reservations at villa and holiday resort- London-Zakynthos
- Economy
Felicia N
Verified | Sep 30, 2025Abuja-London
Economy
No reason given
I got to the airport on the said date 15th of August, and the airport was in confused state, people were running up and down, I went to the counter to find out what was going on and I told that the flight was cancelled, they gave me a paper to write my name down that we would be taken to a hotel and would be be picked up the following morning, so the following morning they picked us up from the hotel to the airport, during check-in, I was told that I was not among the passengers who were check-in the day before, therefore they will have to prioritise those who were checked in the day before, as such, the plain was full and could not take me,and other people. I cried, begging them that I needed to go back to London due to health issues, in the end, they manager begged me to be patient, so, they put me and others back in the hotel for second day. So I did not travel until the Sunday, the 17th of August. As the food stuff I were all damaged and rotten.- Abuja-London
- Economy
Salina Marie K
Verified | Sep 30, 2025Atlanta-Frankfurt
Economy
Successful claim
Weather conditions
On July 20, 2024 we were supposed to take British Airways flight AA71 from Frankfurt Airport to Dallas Airport at 10:55 AM and then from Dallas Airport to Tampa International. Unfortunately, this could not take place, as we received the message early in the morning that the flight had been delayed by 4 hours. This was not a big deal for us and we had also received compensation in the form of a $12 meal voucher. Now to the main problem. On August 1, 2024, our flight BA226 with British Airways was scheduled to depart from Atlanta Hartsfield-Jackson Airport to Frankfurt Airport at 10:30 PM. This flight was canceled and we did not receive the news until 3:00 PM (on the same day!! See below). This was not understandable for us, because the new flight was changed to 2nd of August 2024 at 5:00 AM in the morning (we came all the way from Tampa, Florida and had to wait at ATL Airport for more than 9 hours!! So we had to sleep there but No Hotel or Voucher offered whatsoever) and secondly, we missed an important appointment in Germany due to the cancellation. The new flight was then transferred to American Airlines flight AA701 and flight AA704. Flight AA701 went from Atlanta Int. to Charlotte Airport. Our layover in Charlotte Airport was more than 10.5 hours. I repeat again: 10.5 HOURS! During this time at Charlotte we did not get a voucher for a meal or a hotel. We spent around 75$ at the airport for food and drinks and had to sleep at the airport. After 10,5 hours we finally had taken our boarding and our seats on the plane and had to wait another 1 hour inside the plane. Unfortunately we had to leave the plane because there were technical problems. So after this 1 hour (which weβve already spent inside the plane) we had to wait another 2.5 hours at the airport and another 1.5 hours (in the plane) when we finally had our new boarding. We have received a hotel and voucher for the 2,5 hours additional delay, this only happened when we were already on the plane to Frankfurt and not for the 10,5 hours layover (see below). In total we spent more than 15 HOURS!!! in Charlotte without a voucher and accommodation. This is in no way justifiable and we are very angry and disappointed about what we had to experience. We have attached screenshots of the changes to the flights and also the payments at the airport for food and beverages. We demand adequate compensation for this extraordinarily horrible experience we had with the airlines, including the high sleep deprivation. This was inhumanely! Not only for the money we've spend for food and beverages, also for the whole trip back to germany.- Atlanta-Frankfurt
- Economy
- Successful claim
Michael B
Verified | Sep 28, 2025Las Vegas-London
Economy
Successful claim
No reason given
Hi, Thank you for taking the time to read the below claim. I recently was on holiday in Las Vegas. On our way home our return flight with American Airlines from Las Vegas to Phoenix (AA1451) was cancelled (Friday 27th September 5:05pm) and as a result we would be unable to make our flight from Phoenix to London Heathrow (BA0288), consequently we needed to book onto another flight with Virgin Airlines amounting to $1456 as that was the only flight available to Heathrow as we were not provided with a suitable alternative route through American Airlines. We had to do this as when we tried speaking to the American Airlines representative at the desk, it was a chaotic experience. There was a number of people in the same predicament as us. We were told repeatedly there βwas not enough staffβ, βvouchers and hotels were not going to be providedβ and everyone to βbe patient as everyone is fighting over the same flightsβ which caused quite an aggressive atmosphere as you imagine amongst all the affected people in the airport. At the desk the American Airlines staff member was noticeably flustered, myself and my partner were then handed boarding passes we had not agreed to. It was due to arrive in Philadelphia at 19:14pm (Saturday 27th of Sept) and departing Philadelphia to London Heathrow at 19:50 (gate closing 19:10pm) which was not enough time for us to disembark and to board the next flight, this was discussed and the American Airlines representative agreed this was not a suitable amount of time for a connecting flight, yet they could not provide us with an alternative flight until the Sunday (28th of September) with no baggage as their system was down and no hotel. Our hold luggage did not make it onto to the flight with us as American Airlines were unable to get our bags back to us and we are now home but left without our essentials. I would greatly appreciate if you could get back to me on this as soon as possible. Kind Regards Ciara McBride- Las Vegas-London
- Economy
- Successful claim
Alessandro V
Verified | Sep 25, 2025London-Torino
Economy
Successful claim
No reason given
No idea why they cancel the flight, I was supposed to fly on Saturday due to an event on Sunday, I just know that they sent me an email on Thursday evening saying that the flight was cancel. So I had to anticipate of one day the departure It means I lost a day of work.- London-Torino
- Economy
- Successful claim
Gina A
Verified | Sep 25, 2025New York-London
Economy
No reason given
American Airlines is saying that BA need to deal with the compensation however BA are telling me that American airline need to.- New York-London
- Economy
Mark A
Verified | Sep 24, 2025London-Bologna
Economy
i was travelling to Italy to take part in an ironman race, i arrived at Bologna airport around 10.30am. I completed the forms once i realised my luggage was lost and they told me hopefully it will be on the next flight which lands at 18.40 and it would be delivered to my hotel within 72 hours, well my race started in 40 hours and i had to register and rack my bike within 28 hours so that was no good. Otherwise my 12 months of training as well as the entry costs to the event, and the cost of flights, hotels, medical certificate etc etc was a completed waste of time and money. So i needed my bike today as in 18th Sept. So i stayed at the airport and finally got my luggage at 22.00. the last train to cervia which is where the race was taking place was 21.30. so then i had to hire a car to get to the race as i had no other way of getting there. there was also additional cost of nearly 12 hours at an airport coffee, food etc but unfortunately didnt keep receipts
- London-Bologna
- Economy
Kevin H
Verified | Sep 23, 2025London-Nice
Economy
Weather conditions
Our 16.20 BA3299 LCY-NCE flight was cancelled on 01 September 2025. It was initially delayed due to adverse weather though we did eventually board around 17.40. After waiting around 50 minutes to take off, the pilot suddenly announced that "the Company has decided to cancel the flight." Sheepish-looking BA ground staff then said it had been cancelled "because of the curfew at Nice airport", which was strange because the flight was pulled at around 6.30pm... BA is refusing EC261 compensation on the grounds that the flight was cancelled due to "ATC restrictions caused by weather conditions." I suspect that the issue is that they were meant to use our plane for the return NCE-LCY flight (BA3278 I think - also cancelled of course) and realised they wouldn't be able to get it back before the LCY curfew so they pulled our LCY-NCE outbound flight. The BA ground staff told us the cancellation was because of a curfew at NCE because to say it was because of a curfew at LCY would have meant admitting to cancellation due to operational procedures, which means compensation would apply. We returned to sleep at home that night and went back to LCY to travel to NCE on the 08.30 flight (BA8476) the following morning (02 September).- London-Nice
- Economy
Sally L
Verified | Sep 23, 2025Alicante-London
Economy
Terrible ground customer experience
Dear sir/madam Ref flight BA2655 to LGW 23/09/25 Why have you no bag drop facility at the airport, 2 hours I have spent in a queue to check in my already checked in bag. The flight should have left 10 minutes ago but I, along with many other passengers are waiting for a bus to take us to the aircraft. There are 20 wheelchair passengers, but only 1 ambulance to take them to the plane!! What on earth is going on with our flagship company British Airways. This is complete unacceptable. I would be interested in your comment and an apology. I will think twice before I book again with you. Your faithfully Sally LeeOverall
- Very bad experience at check in
- Airside and flight excellent
- Alicante-London
- Economy
- Desired solution
Other - Dear sir/madam Ref flight BA2655 to LGW 23/09/25 Why have you no bag drop facility at the airport, 2 hours I have spent in a queue to check in my already checked in bag. The flight should have left 10 minutes ago but I, along with many other passengers are waiting for a bus to take us to the aircraft. There are 20 wheelchair passengers, but only 1 ambulance to take them to the plane!! What on earth is going on with our flagship company British Airways. This is complete unacceptable. I would be interested in your comment and an apology. I will think twice before I book again with you. Your faithfully Sally Lee A very upset customer Sent from the all-n
Jose V
Verified | Sep 23, 2025London-Barcelona
Economy
Weather conditions
We don't have any refund foe Taxi and Ubber expensive because the train do not work at the time of the flight- London-Barcelona
- Economy
Lisa B
Verified | Sep 19, 2025London-Venice
Economy
Hello, My luggage was lost until the last 2 days of my entire vacation. This caused me a lot of anxiety, dissatisfaction, depression and a very unenjoyable holiday due to not having anything i need, not even a toothbrush!! Everything I needed was in my lost luggage. I paid a lot for this holiday and I will never get those lost unenjoyable moments back. I feel I have lost all the enjoyable moments I wanted to gave and could not, due to lost luggage. All of my skin care products were ruined to a point of unusable once I received my luggage that contained my skin care products I paid a great amount for.
- London-Venice
- Economy
Lisa B
Verified | Sep 19, 2025London-Venice
Economy
My luggage had a new tag on it to rush to me. The airline removed all additional tags upon leaving back to Canada. My luggage was not returned until the last 2 day of my vacation. This left me very sad and disarrayed without all that I needed to enjoy my vacation. I did not even have a toothbrush or clothes. 1 pair of underwear and only could fins 1 more for rest of trip. NO bathing suit or face essentials. My trip was ruined due to BA losing my luggage. I ask for compensation for more than just my belongings as this has been the biggest holiday I have taken and the most unhappiest I have ever experienced. This entire vacation became a disaster and very costly for me for clothes I would never normally purchase, except my 1 pair of clothing was stinking and dirty. Underwear needed to be hand washed every night. Such a disappointment. There is a 3rd expense claim I will be sending for all of my facial cleaners and products that were ruined and unusable due to my baggage being lost.
- London-Venice
- Economy
Lisa B
Verified | Sep 19, 2025London-Venice
Economy
My luggage was lost for my entire vacation until the last 2 days. I needed to cancel 2 excursions due to not having a bathing suit nor proper attire to attend as it was all in my lost luggage. All I purchased I needed to survive my vacation, which was most stressful with much loss of enjoyment. The day my luggage was returned, was after 7:30 pm, when I returned from my excursion. Therefore, I needed a nice dress to wear that evening with shoes, other than the ragg lookin ones I only had. I purchased a dress to wear that evening without my luggage still and false hopes of receiving it. The lost luggage, and long wait to receive back ruined my entire vacation with sadness, loss of almost all items needed, and kept me from doing what I wanted to because I did not have my items. All of my facial care through meaningful beauty was ruined. Some care products were near disintegrated, or all runny like water with no use of it any longer. These are all expensive products that would have been ok if my luggage would have been received at time of arrival in Venice. These products I definitely want replaced!! Such a disappointment. Nor did I have any skincare for most of my vacation.
- London-Venice
- Economy
Madison K
Verified | Sep 17, 2025London-New York
Economy
Successful claim
Technical problems
- We landed at JFK at 9:10pm, and disembarked the airplane by 9:30. - The airline did not provide any information about the delay until after scheduled boarding, and then gave updates at the gate as available until boarding.- London-New York
- Economy
- Successful claim
Soon Ho P
Verified | Sep 16, 2025London-Oslo
Economy
Successful claim
I didnt file any other reimbursement claim to the British airways . I required to key in the info in order for me to continue the submission
- London-Oslo
- Economy
- Successful claim
Daljeet K
Verified | Sep 15, 2025London-Amsterdam
Economy
I arrived at Amsterdam around 6:30 pm on 14th September. I had to reach The Hague from Amsterdam for a dinner meeting with work colleagues. I not only missed the dinner I was so hassled that I took the wrong train and reached The Hague very late on Sunday night. Also I had nothing on me expect for my laptop and had a very bad Monday with old clothes for a workshop that I am here to attend at a professional level. I felt harassed despite reaching the airport more than 2 hours before and getting my luggage checked at the counter. I also asked the lady checking my luggage if she has ensured that my luggage will go through and she confirmed yes. It took a long time to write a complain and I didn't have any information to when it will be delivered. I had to withdraw money and then buy essentials along with a pair of clothes. I don't have all the receipts with me. I received my luggage more than 24hrs late but I am glad I have received it with everything in it.
- London-Amsterdam
- Economy
Laurie A
Verified | Sep 14, 2025San Francisco-London
Economy
Successful claim
Technical problems
Our flight was cancelled after sitting on the plane for 3 hours. We spent 2 hours collecting our bags & making hotels reservations. Then we had to book another flight and weβre downgraded to economy from business. Class. We missed a day in London and had to cancel plane there.- San Francisco-London
- Economy
- Successful claim
Lie Yun T
Verified | Sep 14, 2025London-Oslo
Economy
Successful claim
I think whole flight luggages many was delayed. Very bad as we need to go buy stuff which not all stuff available .
- London-Oslo
- Economy
- Successful claim
Teo H
Verified | Sep 12, 2025London-Oslo
Economy
The luggage was delayed since 1st Sept and all my personal belongings and food was in the luggage. The airline did not provide any cash allowance. No carry on bag. PIR was filed
- London-Oslo
- Economy
Gerard M
Verified | Sep 11, 2025Rome-Glasgow
Economy
No reason given
We were left on the tarmac for about 1.hour before take off. Arriving in Heathrow we were further delayed due to technical issues and the company being unable to source buses to take us to the terminal.. further contributing to our delay..- Rome-Glasgow
- Economy
Gerard M
Verified | Sep 11, 2025Rome-Glasgow
Economy
No reason given
Flight on tarmac for approx 1 hour before leaving Rome.. when arriving at heathrow we were told by cabin crew we would be able to catch our connecting flight.. However due to technical issues busses could not be sourced quickly enough to take us to the terminal. This contributed to missing our next flight..- Rome-Glasgow
- Economy
Rita M
Verified | Sep 10, 2025Rome-Glasgow
Economy
No reason given
Due to our missed connecting flight and arriving home 1 day late I lost 1 full days wage.. arriving home 15.11.22 approx 22.hours later.. When we arrived at Heathrow, we were told by cabin crew that we could make our connecting flight, however due to a lack of buses available to shuttle from plane to terminal this was not possible.. we were informed there were technical issues.- Rome-Glasgow
- Economy
Eszter F
Verified | Sep 8, 2025Budapest-London
Economy
Technical problems
Subject: Compensation Claim β Regulation EU/UK 261/2004 To: British Airways Customer Relations Dear Air Advisor Customer Relations, I am writing to request compensation under Regulation EU 261/2004 and the corresponding UK 261 regulation. Details of my affected flight: β’ Flight number: BA0865 β’ Date of travel: 2025-09-04 07:40 β’ Route: Budapest Liszt Ferenc International Airport β London Heathrow Airport β’ Booking reference: X6NJK6 β’ Passengers: Eszter FΓΆldi and Veronika Anna FΓΆldi The above-mentioned flight was cancelled due to a technical issue. Details of the rebooked flight: β’ Flight number: BA0869 β’ Date of travel: 2025-09-04 14:15 As a result, we arrived at our destination with a delay exceeding six hours compared to the originally booked and paid flight. Unfortunately, this disruption caused us to lose a full day of our trip, as baggage delivery at Heathrow was also extremely slow, and due to heavy late-afternoon traffic we did not reach our hotel until 19:00. Consequently, we also missed a daytime birthday celebration scheduled for that day. Under the above regulations, both passengers are entitled to compensation. Please arrange the payment of the compensation to the following bank account: β’ Account holder: Eszter FΓΆldi β’ IBAN: HU17117730540025711600000000 β’ SWIFT/BIC: OTPVHUHB I look forward to your prompt response. Sincerely, Eszter FΓΆldi π§ foldieszter0723@gmail.com π +36 30 758 0405- Budapest-London
- Economy
Christine J
Verified | Sep 8, 2025Rome-Glasgow
Economy
No reason given
Boarded plane at Rome which then sat on tarmac for approximately 50 minutes before heading to LHR. When we landed at LHR the pilot could not get a stand and had to order buses to come to disembark us. The crew on board assured us we would not miss our connection. The buses took a very long time to arrive and when we then tried to go through to our departure gate for the next flight, the ground staff would not let us go through. This was approximately 2pm. The ground staff advised us we could not get a flight from LHR to Glasgow for 2 days!! Eventually, they got us a flight BA1482 leaving the following day (15/11/22) and sent us to retrieve our luggage and go to a hotel. We finally arrived in Glasgow approximately 1pm on 15/11/2022.- Rome-Glasgow
- Economy
Angelina D
Verified | Sep 7, 2025London-Naples
Economy
168 Osidge Lane Southgate London N14 5DP 02.08.2025 Subject: Request for Reimbursement of Flight Change Fee β Booking Ref: WQWV9G / Flight BA0424 Dear British Airways Customer Services, I am writing regarding my recent flight amendment under booking reference WQWV9G, for myself, my partner, and our child. The original flight was BA0424, scheduled for Wednesday, 30th July 2025. Unfortunately, due to a family emergency, I was forced to rearrange our travel plans. My father suffered a stroke and was diagnosed as terminally ill. I needed to be with him urgently, and sadly, he has since passed away. When I contacted your customer service team, I was advised that to secure the new flight on Wednesday, 6th August 2025, I would need to pay the fare difference and change fee of Β£271.02, or risk losing the value of the original booking. I proceeded with the payment as instructed, and was informed I could submit a medical letter to request a reimbursement under compassionate grounds. I have enclosed a letter from the hospital confirming my father's condition at the time of the change. Given the exceptional circumstances, I would be grateful if you would consider refunding the additional amount charged. Thank you for your understanding and support during this difficult time. I look forward to your response. Yours sincerely, Angelina DβAlessio Angelinapapa2@gmail.com 07985120091
- London-Naples
- Economy
Krisztina F
Verified | Sep 4, 2025London-Bridgetown
Economy
Technical problems
The plane was delayed by 21 hours, so I missed the beginning of the conference I was going to. It was not good.- London-Bridgetown
- Economy
Xochitl S
Verified | Sep 4, 2025Schonefeld-London
Economy
Successful claim
Technical problems
The original flight was supposed to leave at 14:55 is 17:56 and we are still waiting at the airport as we can not board the plane since there is engineers doing a testing that now is expected to take 2 hours and a half more. They have said this is the maximum it will take but my arrival will be delayed for a total of 4 hours I need compensation for all this wait- Schonefeld-London
- Economy
- Successful claim
Rupert B
Verified | Sep 3, 2025Malaga-London
Economy
Successful claim
Technical problems
Flight was meant to take off at 12:15 as seen on the boarding passes. However the flight did not take off until 17:15.- Malaga-London
- Economy
- Successful claim
Bertie B
Verified | Sep 3, 2025Malaga-London
Economy
Successful claim
Technical problems
Flight was delayed for exactly 5 hours. Plane was scheduled to take off at 12:15 as seen on boarding pass, however flight did not take off until 17:15.- Malaga-London
- Economy
- Successful claim
Mervi S
Verified | Sep 2, 2025London-Nice
Economy
No reason given
Flight was scheduled 1st of September 2025 at 16:30 β after 3 hours delay the captain removed everyone off the plane and the flight was cancelled and new flight was scheduled for 2 September 2025 at 8:30. There was no explanation given why the flight didnβt take off but later learned it was because of the crew hours were violated if more delay. The weather was bad in Nice but it was not a reason for flight delay because about 20:30 on same evening β 1st of September different BA flight took off from Heathrow to Nice. So it was the BA crew why the flight was cancelled it seems. Not weather or travel /trsffic controllers, which were said to be a problem because flight after us was going to Nice! The flight left around 9am local tkme in Lhr And arrived 11h30 in Nice. finding out about new flight and details the next day was not clear and oretty chaotic. Nobody told us where and how reschedule the flight, when at the airport the flight didnβt show up on a screen so nobody had any idea where and when the flight is boarding. Half of the people from previous night were missing so I am not sure what happened to them as our flight was pretty empty. Did they got upgraded and flown to Nice on Monday already?- London-Nice
- Economy
Christian B
Verified | Sep 1, 2025San Jose-London
Economy
No reason given
They told us on the day the flight was delayed with 20 hours, that it was because of staff shortage. We missed our connecting flight in London, but this was booked seperately and not through British Airways.- San Jose-London
- Economy
Hazel B
Verified | Aug 31, 2025London-Paphos
Economy
Problems at airport
After arriving at the gate because it was called. We were told that there was a plane, our cases had been loaded onto it but there was no crew. So new take off time was to be 2.15 when a standby crew could be allocated. We boarded at that time, but then missed our slot for take off and so waited on the plane for a further 2 hours before take off.- London-Paphos
- Economy
Loretta O
Verified | Aug 26, 2025Malaga-London
Economy
Successful claim
Technical problems
The flight disruption caused immense stress for all three passengers. Mr Rupert Banks is recovering from cancer, Miss Loretta O'Neill recovering from a stroke and heart attack and Mr Bertie Banks having two medical conditions to deal with, diabetes type 1 and asthma. The impact of such a delay for us was unfathomable. We arrived at Gatwick 5 hours later than expected. Our flight should have taken off at 12.15pm local time but didn't leave until 5.10pm. While waiting in the terminal at Malaga, there were no announcements or updates to inform us of progress. Apparently we were suppose to receive vouchers for food and drink but there were no BA staff to be seen or any staff to be seen for that matter. We were to attend a family gathering that evening with other family members who had travelled a long way to meet up after three years and we couldn't attend. It was a bad end to our holiday.- Malaga-London
- Economy
- Successful claim
Mariana M
Verified | Aug 26, 2025London-Nice
Economy
Successful claim
Technical problems
We are family of three with a 3 year old toddler. We arrived at airport on time and is packed luggage, passed through security. We were told flight was cancelled 25 minutes before scheduled departing time while waiting for gate. We were offered an alternative flight to take 48 hours later. It was too late and would have lead to miss a family event . We had to book an alternative flight ourself much more expensive . We had to book a hotel because it was offered too late from british airways . We had to spend money on taxi to hotel. Ot was difficult to manage a toddler needs and expectations sit to the flight cancellations .- London-Nice
- Economy
- Successful claim
Ibraheem K
Verified | Aug 26, 2025London-Barcelona
Economy
Charged for checked in luggage that got lost
My luggage was lost on a short flight to Spain, ended up in Nairobi, Kenya. I was 17, with friends and with limited funds to replace my clothes and it was very hot in Tarragona where we stayed. I paid Β£75 for checked luggage , that never arrived and British airways refuses to refund the fee.Overall
- Losing my luggage
- It was delivered 4 weeks later
- London-Barcelona
- Economy
- Loss: β¬75
- Desired solution
Refund
Helen M
Verified | Aug 24, 2025Corfu-New York
Economy
Problems at airport
While we were en route to London 15 minutes before landing British Airlines text us that our connecting flight was cancelled and they rescheduled us for the next day to JFK minding we were at London airport 40 minutes before the plane left for JFK.- Corfu-New York
- Economy
George M
Verified | Aug 24, 2025Abuja-London
Economy
Technical problems
There was a technical issue at the Abuja airport (the tires of the airplane was flat and had to be changed). I was delayed for more than 3 hours and due to that I missed my connecting flight to Vancouver for London Heathrow- Abuja-London
- Economy
Maroun K
Verified | Aug 24, 2025London-Barcelona
Economy
Technical problems
Stress i was worried panic i didn't know what to do specially the cancellation from the air lines only few hours before the flight- London-Barcelona
- Economy
John T
Verified | Aug 19, 2025London-New York
Economy
Flight delayed more than 3 hours
My flight was delayed by over 3 hours, with poor communication from the airline. No compensation was offered, only some food vouchers. Really disappointing service from BA.- London-New York
- Economy
- Loss: β¬100
- Desired solution
Refund
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