British Airways complaints: comments, page 7
1,122 comments
Nick S
Verified | Mar 13, 2026
Atlanta-Athens
Economy
I arrived in Athens on Tuesday and now it is Friday morning and my luggage is still not with me. I have been in Athens on my holiday with out items I need and the medication I am required daily that are prescribed. It has been a very unpleasant holiday and I traveled from the south west of the USA. I am I still need to buy new items for today.
- Atlanta-Athens
- Economy
Julie D
Verified | Mar 11, 2026Harare-Munich
Economy
Technical problems
I was delayed in Harare due to a bird strike during takeoff. I had to run through OR Tambo Airport in order to catch my connecting flight to London. My luggage was not put on my flight in Johannesburg! I arrived in Munich with no luggage and therefore had to purchase clothing essentials.- Harare-Munich
- Economy
Rose I
Verified | Mar 6, 2026Glasgow-Lahore
Economy
Claim escalated to airline
No reason given
We were travelling from Glasgow to Lahore with a connection in London on 31 December 2025. Our first flight from Glasgow to London arrived as planned, but our connecting flight from London to Doha was delayed. Shortly after, we received a message saying the flight would be diverted to Manchester, and then another notification informing us that the flight had been cancelled. After the cancellation, we were rebooked onto a different route. Instead of flying LondonβDohaβLahore as originally planned, we were rerouted from London to Abu Dhabi and then from Abu Dhabi to Lahore the following day. This caused a significant delay and disruption to our journey. Because of the cancellation and the change to our travel route, we arrived at our destination much later than scheduled. I am therefore requesting compensation for the disruption to our flights.- Glasgow-Lahore
- Economy
- Claim escalated to airline
Kevan F
Verified | Mar 5, 2026Kigali-Doha
Business
REFUND ONLY PAYABLE IN 6 MONTHS TIME
Flight date 13 Sep 2026 cancelled by BA on 19 Feb 2026. Offered an alternative date that was not acceptable. I cancelled the flight and was informed the refund of Β£2115.16 would take 7 -10 days. 5 Mar contacted BA and was told the refund would take place only after I had completed my full itinerary which is 19 Sep 2026- Kigali-Doha
- Business
Alex M
Verified | Mar 3, 2026Economy
bad customer service bereavement flights
We had bereavement flights from London to Philadelphia scheduled and then cancelled three times due to severe weather on the mid-Atlantic coast during the recent winter storm (Feb 22-24). We were advised all regional airports (NYC, BWI, IAD) were also unavailable for rebooking. While we understand weather conditions are out of our control, and as such we assumed travel was impossible, we were surprised to hear from family members in the US, that tickets on United (within the one world alliance) were still showing as available online, specifically LHR -> IAD. When we contacted British airline agents (this took 2+ hours, starting at midnight) we were ultimately told that we would have to pay $4K for tickets, as rebooking for bereavement flights was unavailable. When we boarded the next morning, I was expecting a full flight, considering the lack of bereavement support we received from BA. Instead, there were at least 20 seats empty. It feels like price gouging at the very time a grieving family needed to rely on our long time main airline for support. Beyond frustrating & disappointingOverall
full ticket price despite cancelled bereavement
good films
- Economy
- Loss: β¬300
- Desired solution
Adaeze A
Verified | Mar 3, 2026Lagos-Newcastle
Economy
I have alot of things I bought with the luggage i bought it new from tiktok shop,my expensive hairs and kids tablets all broken
- Lagos-Newcastle
- Economy
Drew L
Verified | Mar 2, 2026Brussels-Los Angeles
Economy
Successful claim
I was traveling with my mother, Nathalie Louies. When we left Brussels airport, in addition to our two suitcases (checked baggage), we were forced to put our two pieces of hand luggage (cabin baggage) in the hold because, according to the check-in agent, there were too many people and too much baggage. When we arrived at Los Angeles airport, we waited for our luggage for an hour, but it never arrived. We activated our mobile phone data and were charged an extra β¬60 on our subscription because our e-SIM had not yet been activated! We searched high and low for someone to help us, as the staff we encountered sent us to the airport reception desk and then to the British Airways check-in counter, which was initially empty as no flights were scheduled. We finally found some staff at a British Airways counter. We reported our four pieces of lost luggage. We had plans to meet a friend to celebrate Valentine's Day, and we spent the evening at the airport without any clothes or toiletries to go to a restaurant. Feeling helpless, we went to a store to buy a few things, but since it was closing a few minutes later, we couldn't buy what we needed. In the days that followed, we were unsure whether we would get our belongings back. We canceled our planned excursions and spent our time looking for replacements. We were informed that only two suitcases had been found, but we didn't know when we would be able to receive them. Then a third suitcase turned up, but not the fourth. We stayed holed up in our accommodation because we didn't know when the suitcases would be delivered. On February 17, 2026, we recovered three suitcases. Then we learned that the fourth suitcase had also been found. We had to wait until late afternoon the next day, February 18, 2026, for another delivery person to bring it to us. Our vacation returned to normal on February 19, 2026. We lost five days of our precious vacation. My mother, who has type 2 diabetes, ate almost nothing for fear of fainting without her medication. She was weak and tired, and I was very worried about her. She fainted after resuming her treatment because of the interruption and restart. We were in Venice and she lost consciousness. As she quickly regained consciousness, with her legs up, water and sugar, we didn't call an ambulance. We went home and she rested. This loss of luggage had a considerable impact on our stay in California. We spent $2,420 on tickets for myself and my mother. We shared toiletries, makeup, and everything else we could. Then we bought a first suitcase to carry the excess luggage. We paid $99.99. When we left our accommodation in Santa Monica to go to Pasadena, where I am doing an internship as part of my studies, we realized that this suitcase was not enough. We used shopping bags for the excess luggage. We will have to buy a second suitcase to travel to Brussels at the end of March (March 30, 2026). We will buy the same suitcase at the same store because they are inexpensive. According to the British Airways website, a third checked bag will cost us $200. In total, we will have an additional cost of $2,420 + $99.99 (first suitcase) + $99.99 (second suitcase) + $200 for check-in on the return flight, for a total of $2,819.99 for the two of us. My mother filed her complaint but made a mistake in the currency, putting euros instead of dollars. She was unable to enter the total amount of $2,819.99 because the amount is limited to β¬1,920. That is why we filed two separate complaints. We absolutely need this money very quickly because we need this budget to stay here for another month during my internship. you please treat my request as urgent because we will soon run out of money? Thank you for your understanding. Sincerely, Drew LOUIES
- Brussels-Los Angeles
- Economy
- Successful claim
Nathalie L
Verified | Mar 2, 2026Brussels-Los Angeles
Economy
We had nothing to wear for Valentine's Day, even though we had planned to go out. We were supposed to go on excursions, but we were stuck in the apartment for several days waiting for our 4 luggage to arrive. We had two deliveries (on two different daysβFebruary 17 and February 18) because not all of our luggage arrived together. The only thing we could do in such circumstances was buy essential items! Our vacation didn't start until the fifth day because of this incident! I was weak (type 2 diabetes) and couldn't sleep (RLS) because I didn't have my prescription medication, which was in my suitcase. Now we are relieved to have recovered our belongings. It was extremely stressful. I was very afraid of having a medical emergency. In addition, we will have to take two extra pieces of luggage in order to bring back the essential items we were forced to purchase. We therefore request reimbursement for the purchases made and coverage of the excess baggage we will have on our return from our trip. Essential purchases: Toiletries: 2x Target toothbrushes 1x Target toothpaste 1x Target shower gel 1x Target deodorant 1x Target shampoo 1x Target body lotion 1x Target sanitary pads 1x Sephora hair mask 1x Target split end treatment 1x Target makeup remover 1x Target makeup remover pads 1x Target cotton swabs 1x Target Kleenex 1x Target tissues 1x Target floral water for the face 1x Target day cream for the face 1x Target night cream for the face 1x Target sunscreen for the face 1x Target sunscreen for the body 1x Target Nail File 1x Sephora Foundation 1x Sephora Concealer 1x Target Eye Pencil 1x Target Eyeliner 1x Target Mascara 1x Target Lip Balms 1x Sephora Eau de Toilette 1x Target Hair Dryer Clothing: 6 pairs of Target panties (4 Drew - 2 Nath) 1 bra + 3 pairs of Nath panties (Victoria's Secret) 2 Drew Target bras 1x pair of black Target socks 1x pair of white Target socks 2 Drew Zara jeans + 1 pair of beige linen pants Nath Uniqlo 3 t-shirts (gray Nath Zara, white Drew Zara, gray Drew Target) 3 sweaters: 1 Drew Zara sweater-shirt, 1 beige cardigan and 1 red Nath Uniqlo sweater 3 blouses (short white Nath, short black Drew) Zara - long white Nath Uniqlo 3 pairs of shorts (blue tailored Nath Zara, white Nath Zara, white Drew Target) 2 jackets (black Drew Zara - blue tailored Nath Zara) 2 bikinis + 1 pair of Target beach pants 2 pairs of sunglasses (Target - Oakley) 2x Target beach towels 2x Target beach sandals 1 pair of Victoria's Secret pajamas 1 Victoria's Secret night bra 1 Drew sports outfit: pants, cardigan, Victoria's Secret bra 1x Target umbrella 2 suitcases to hold excess purchases + check-in fees for 2 pieces of checked baggage for the LAX-BRU return flight.
- Brussels-Los Angeles
- Economy
James B
Verified | Feb 26, 2026Edinburgh-Malta
Economy
Successful claim
I have included an email letter I typed up and sent to BA on the 23rd of February . I received a Txt from a courier in ABZ with my Luggage which was delivered to my wife's work at 16:33 on Saturday 21 Feb 2026 I know only to well my 65th Birthday. I was carrying my diabetic medication in my bag along with important ships documentation as well as my Birthday cards and small presents from my wife and grandkids. I joined the ship on arrival in Malta we sailed on the 18th for Libya. The phone Number I have included in this claim is my Wife's mobile I give you my full consent for you to talk about my issue here with my Luggage. I was extremely frustrated and still am however I managed to make end meet with the little clothing I bought main thing was my PPE I managed to get work boots. But likes of coveralls and hard hat gloves safety glasses and high Viz I have had to borrow from either the ship or the Rig both vessels / units is where my professional work is to be conducted. I have so far been onboard ship for near 2 weeks now transferring to the Rig mid next week. End of my work scope out here in the Med hopefully be concluded around 15 18th of March where I will be flying back to UK and my home in Aberdeen Thank you I hope I have submitted all and this will be resolved in not to distant future BA Executive Club N0 13609129 Miles & More No 992006084110177
- Edinburgh-Malta
- Economy
- Successful claim
Anonymous member
Verified | Feb 26, 2026Mumbai-Houston
Premium economy
DELAYED FLIGHT WITH POOREST CUSTOMER SERVICE
FLIGHT TO LONDON WAS DELAYED. WE WAITED FOR OVER 30 MINUTES TO GET TO THE GATE. AT THE GATE NO WHEEL CHAIRS WERE AVAILABLE. AIRLINE STAFF WAS RUDE AND DID NOT HELP LOCATE THE WHEEL CHAIRS. ASKED TO SEAT IN THE BUGGY. WAITED FOR A VERY LONG TIME (OVER 30 MINUTES) ON A BUGGY TO GET TO ANOTHER GATE FOR HOUSTON. BUGGY BATTERY WAS NOT CHARGED CAUSING JERKY DRIVE. BUGGY DRIVER DID NOT KNOW OF OUR FLIGHT SCHEDULE AND FAILED TO LOOK AT OUR BOARDING PASS TO SEE WHAT OUR HOUSTON FLIGHT BOARDING TIME WAS. WE HAD GONE BACK AND FORTH AND ENDED UP AT ASSISTANCE DESK INSTEAD OF OUR NEXT GATE. AGAIN THERE WERE NO WHEEL CHAIRS AVAILABLE. NO ONE WAS THERE TO HELP. MY WIFE (WHO COULD BARELY WALK) AND I HAD TO WALK TO GET TO ANOTHER TERMINAL WHICH WE COULD NOT BECAUSE OF SECURITY SYSTEM. SECURITY LADY WAS UNBELIVEABLE TO WORK WITH. AFTER ALL THIS FIASCO AND EXTREMELY LONG WAIT (ALMOST OVER AN HOUR AND A HALF), WE WERE OFFERED ANOTHER FLIGHT ON THE NEXT DAY. MY WIFE SUFFERED ILLNESS FROM CHILLING WEATHER AND A VERY LONG WALK. DINNER AT THE MOTEL WAS THE LOUSIEST FOOD WE HAVE EVER EATEN. TOO FEW CHOICES FOR VEGETARIANS. THERE WAS NO BREAD OR BUTTER. DESSERTS CONTAINED EGGS WHICH WAS AGAINST OUR REQUEST FOR VEGETARIAN FOOD THROUGH OUT OUR JOURNEY. ON NEXT DAY, WHEEL CHAIR PERSONNEL DROPPED US OF AT THE GATE IN WHEEL CHAIR. REST, WE HAD TO WALK TO GET TO OUR SEATS. DURING THE FLIGHT, SNACKS WERE NOT AVAILABLE THAT WERE CONSUMABLE FOR VEGETERIANS. SAME FOOD WAS SERVED TWICE ON FLIGHT FROM MUMBAI TO LONDON.Overall
- POOR CUSTOMER SERVICE AT LONDON
- Mumbai-Houston
- Premium economy
- Desired solution
Refund
Emma S
Verified | Feb 25, 2026Paris-San Diego
Economy
I was given no helper information. I had to file the claim online and they have not sent me any updates. I am missing all of my important gifts as well as medication.
- Paris-San Diego
- Economy
Parag B
Verified | Feb 23, 2026Mumbai-London
Economy
Formal Complaint, Booking References ZHA3GY, Z7VCKL & YOI2CM, Incorrect Cancellation, Rebooking Charges, Check-in Failure & Baggage Delay
Dear Sir/Madam, I am writing to formally raise a complaint regarding the serious mishandling of my familyβs bookings under reference ZHA3GY, and the subsequently issued references Z7VCKL and YOI2CM, for travel between London Heathrow (LHR) and Mumbai (BOM). The original booking (ZHA3GY) was for Kanchan Bhanushali and Praneel Bhanushali (my 10-year-old son). Unfortunately, due to the sudden passing of Kanchanβs mother on 17 February, we were required to remain in India for 13 days in accordance with Hindu rituals. As Praneel cannot miss school in the UK and is only 10 years old (therefore unable to travel alone), I, Parag Vivek Bhanushali, travelled to Mumbai specifically to accompany him back to London. My clear instruction to your representative was: Postpone Kanchanβs return ticket to 1 March. Align my return booking with Praneel so I could accompany him back to London on 19 February. Instead, Praneelβs ticket was cancelled entirely. I was later informed after waiting hours for review that the cancellation was allegedly done upon my instructions. I categorically deny this. I clearly stated multiple times that my 10-year-old son could not travel alone and that my booking needed to be aligned with his. There would be no reason for me to travel to India only to leave my son behind. As a result, I was forced to rebook at an additional cost of Β£615, generating new booking references Z7VCKL and YOI2CM. However, the service failures did not end there. Despite paying for the new ticket, I was unable to check in online using the newly issued booking references. This created additional stress and uncertainty. Furthermore, we were unable to properly manage seat selection. As you can imagine, children look forward to small comforts during travel something as simple as a window seat makes a big difference to a 10-year-old. After everything that had already occurred, this felt like another avoidable service failure. To further add to the distress, upon arrival in London, both of my checked-in bags did not arrive. I am currently awaiting their delivery. I have been informed that they have been located at Delhi Airport, but this has added further inconvenience after an already mishandled journey. From the initial incorrect cancellation, to the forced rebooking charge, to online check-in failure, to baggage delay this has been a continuous chain of service breakdowns. I therefore formally request: A full and proper review of the original call recording. A written explanation of how it was concluded that I requested cancellation. A refund of the Β£615 rebooking cost. Clarification as to why online check-in was unavailable on the new booking references. Confirmation and prompt delivery of my delayed baggage. Appropriate compensation for the distress, inconvenience, and service failure experienced throughout this journey. I have been flying internationally since 2001 and have never encountered such a sequence of issues. I am deeply disappointed and expect this matter to be investigated thoroughly and resolved fairly. I look forward to your prompt and reasoned response. We have another visit coming up in January 2027 for all 3 together. Original Booking Reference: ZHA3GY New Booking References: Z7VCKL & YOI2CM Regards, Parag Bhanushali 07721546940Overall
- customer care
- airline ground staff
- Mumbai-London
- Economy
- Loss: β¬615
- Desired solution
Refund
Mrs Ngozi C Okoli O
Verified | Feb 20, 2026Harare-London
Economy
Supporting Statement This situation has been very upsetting for me, especially the panic and uncertainty during the waiting period. Waiting over 48 hours for my hand luggage to be delivered was extremely stressful. The umbrella means more to me than just a regular item. It was part of my Retreat belongings and carries special memories and significance. At Harare Airport, Zimbabwe, I sincerely pleaded with the staff to allow me to keep it with me, but my request was not granted. It is therefore very disheartening that it is now lost.
- Harare-London
- Economy
Owen B
Verified | Feb 7, 2026Amsterdam-London
Economy
Claim escalated to airline
2 cancled flights the first one being the BA8450 on 05 Jan 2026 AMS-LCY. booking with KLM 1003 on January 5 from Amsterdam to Londen LRH also got canceled. KLM rebooked me on flight 981 on the 7of January which was Also canceled. I called british airways and they Booked me on BA 00449 january 7th. I realize that my luggage was left behind in Amsterdam. So I had to fill in a missing baggage report at Londen Heartrow. The missing baggage report number is LHRBA34695. when I arrived at the Norman Manley airport in Kingston I had to fill in another missing baggage report at costoms. My baggage did not arrived until the last day of my visit in Jamaica.
- Amsterdam-London
- Economy
- Claim escalated to airline
Sangdu H
Verified | Feb 7, 2026Vienna-London
Economy
BA695 from Vienna to London Heathrow terminal 3 dated 17th January 2026 didn't deliver the luggage (hardshell light green color with black cloth). I flew to Poland on the following date, 18th January 2026, without winter clothes as they are all in the luggage delayed. I attach the relevant air tickets and luggage tag & lost luggage register number (LONBA88451, later re-numbered to LONBA88546 on 25th January 2026 at Heathrow terminal 3) + a receipt for winter clothes items I separately purchased in Poland. As of 7th February 2026, it was delivered to my home address in India. I also additionally purchased 1 more excessive luggage from Heathrow to Mumbai airport on 25th January 2026 but I couldn't bring the luggage back in Mumbai airport due to the delayed luggage. Hence, I also claim that additional excessive luggage payment.
- Vienna-London
- Economy
Bonnie Y
Verified | Feb 3, 2026Dublin-Belize City
Economy
In miami international airport i waited for my checked bag to arrive but it never did. I had last seen my bag in Dublin, before my very first flight. I was meant to retrieve it and then recheck the bag before my flight to Belize. The attendant at the kiosk in the airport I filed the PIR kept my checked bag receipt. While my bag was located in London a couple hours after I filed the report I have NOT received information about when my luggage is expected to be delivered. I did not declare the value of my luggage with the airline.
- Dublin-Belize City
- Economy
Azeemeh Z
Verified | Feb 3, 2026Houston-London
Economy
I am moving to London from the US and these three bags had very important clothes for my work tomorrow morning and I also had some medication in there as well as shoes and my hair products for the office
- Houston-London
- Economy
Nirvair S
Verified | Feb 1, 2026Delhi-Oslo
Economy
Problems at airport
Our first flight from Delhi to London got delayed for 2 hours roughly. 1 Hour it was on the ground on the airport before take-off, and 1 hour they say do to re-route of the plane to fly south of mountains in Afghanistan instead of north do to weather condition. This was told in the flight. We never had an explanation of we were stuck on the ground for 1 hour. We had a layover off 3 hours in LHR and with 1 hour left when we landed for our flight to Oslo, our flight got re-booked to a later flight. The new flight was BA 744, LHR 19:25 - 22:40 OSL. Also this flight was delayed by roughly 1 hour so landed close to midnight in Oslo, maybe 23:55. We therefore had to take a Taxi home since the last train had already gone for the day. We incurred 1880 NOK for this Taxi ride which is around 165 Euro.- Delhi-Oslo
- Economy
Knowledge Z
Verified | Jan 30, 2026London-Edinburgh
Economy
I was given a wrong bag tag at Heathrow Airport and couldnβt get my bag on arrival for 3 weeks I had daily medication in the bag which i had to get arranged involving costs of transport to Western General , to buy personal hyiegene effects,underway and drinks that were in the bag ,replaced hair clipper at Β£60.00. Airline didnβt provide allowance to make up for medication etc
- London-Edinburgh
- Economy
Oltean V
Verified | Jan 24, 2026Budapest-Miami
Economy
My checked suitcase was delayed due to a British Airways baggage issue. When the bag was eventually delivered to me in Boca Raton, Florida, it was not in the same condition as when it was checked. The suitcase had originally been wrapped in protective plastic at the departure airport. When it arrived after the delay, the plastic wrapping was gone, the suitcase was open, and it was clearly damaged. The damage includes a broken large top handle and a broken internal zipper inside the suitcase. I noticed this immediately upon delivery and took photos to document the condition of the bag. These photos are attached. Because my luggage was delayed, I also had to purchase essential items such as clothing and toiletries while waiting for my suitcase to arrive. I have included all receipts for these necessary purchases. I am submitting this claim in good faith and kindly requesting reimbursement for the essential expenses caused by the delay, as well as compensation for the damage to my suitcase. All supporting documentation, including the PIR reference number, photos, receipts, and flight details, is attached. Thank you for your time and assistance in resolving this matter. I appreciate your help.
- Budapest-Miami
- Economy
Kelly P
Verified | Jan 24, 2026London-Chicago
Economy
Successful claim
No reason given
They announced that the flight delay was due to mechanical problems. They attempted fixing and then testing new parts but no luck. Thus we were delayed nearly 6 hours causing me to miss my connection in Chicago. We were supposed to leave at 11am UK time and arrive in Chicago at 1:50pm US CT. We arrived instead at 7:20pm US CT.- London-Chicago
- Economy
- Successful claim
Farana P
Verified | Jan 20, 2026Dubai-London
Economy
My baggage was sent on a different flight after I was denied checking in but then was checked in only to receive an email 15 min before the flight closed to say I am on another flight due to overbooking by airline. I was told I can get onto the BA flight but my luggage was on Air France but in fact it was on another BA flight. Waited 5 days for my luggage. tried to call BA with no response. I paid for a pre-paid window seat with Avois points but again no response. I had no vouchers for anything. The airport was chaos and really frustrating. My bag arrived 5 days later with missing items from my bag and I was left truly distressed. I use BA for their exceptional service so wholly disappointed that no one reached out to me after initially contacting me. Last time i saw my luggage is when I checked in the BA flight . Yes I paid for extra luggage and have sent proof of that I had a email from then, then tried to call several times but no success
- Dubai-London
- Economy
Sneha Maria G
Verified | Jan 20, 2026Newcastle-Kochi
Economy
Due to extended delay and and absence of my personal belongings i was required to purchase all the essential items inculding basic clothing,toiletries etc . This give lot of mental stress to me. O received my baggage after 5 days .
- Newcastle-Kochi
- Economy
Josephine K
Verified | Jan 20, 2026Munich-London
Economy
2 luggage were delayed and delivered at different times. My checked luggage was delivered on the 07/01/2026. The second luggage was delivered to my house damaged/ broken on the 13/01/2026
- Munich-London
- Economy
Rajath Kishore S
Verified | Jan 18, 2026Mumbai-Schonefeld
Economy
I have all my tablets and work related equipment which I couldn't buy in Germany which caused a lot of inconvenience since I couldn't take my medicine
- Mumbai-Schonefeld
- Economy
Waldemar H
Verified | Jan 17, 2026Amsterdam-Las Vegas
Economy
Successful claim
2 suitcases wer missing. 1 of them was found and delivered to my Hotel last night. But 1 is still missing. I saw my luggage last time in Amsterdam. I got a PIR for one suitcases. The Officer at the Airport meant, one PIR for Both suitcases to use. At the Moment I canβt give receipts, behause I was still in US
- Amsterdam-Las Vegas
- Economy
- Successful claim
Karen K
Verified | Jan 15, 2026Lusaka-Aberdeen
Economy
I am very disappointed that despite numerous follow ups with British Airways on the missing wheelchair that was supposed to arrive on Saturday 10th January at Aberdeen Dyce Airport with my other luggage, it has still not been delivered 5 days later as at 15th January. I travelled on a long haul flight from Lusaka Zambia to Aberdeen Scotland with a broken leg only to arrive with no wheelchair. In desperation (as I cannot continue hopping with a zimmer that my sister purchased while awaiting the wheelchair), I purchased a new wheelchair today from Amazon (receipt attached). If the delay had only been luggage (which also occurred outbound and inbound on this trip), I would not bother with a claim, however this is a medical matter that could have dire consequences if I had to slip while hopping around on my good leg for 5 days. I am awaiting surgery in intense pain, and in DESPERATE need of my wheelchair. British Airways have not taken this matter seriously, and that is why I would like full compensation for what has been a very stressful 5 days without my mobility apparatus.
- Lusaka-Aberdeen
- Economy
Salima H
Verified | Jan 14, 2026London-Algier
Economy
Claim escalated to airline
It was horrible holiday, they sent my sweet case to Turkey , the airport was far away from my house and I still go back to check it out,I still with same clothes all the time ,and I get sick from the tiredness.can you imagine holiday without your clothes π’π’
- London-Algier
- Economy
- Claim escalated to airline
Hema Sai Annapurna M
Verified | Jan 14, 2026London-Bangalore
Economy
Successful claim
Two checked bags from flight BA119 (LHR to BLR, arrived 10 January) have not been delivered. I have not received any of my checked luggage yet. I filed a Property Irregularity Report (PIR) on arrival at Bangalore airport. No cash allowance or interim assistance was provided by the airline. As both bags contained all my clothing, toiletries, skincare, and medical items, I was forced to purchase essential replacements. I also had to repurchase formal/wedding clothing due to a scheduled family wedding, as my original outfits were in the missing baggage. The baggage is still being traced by the airline.
- London-Bangalore
- Economy
- Successful claim
Padmanabhanshardarajini M
Verified | Jan 14, 2026Nashville-Bangalore
Economy
My ticket booked was in Premium economy, seat no. 17G. I arrivd at the airport by 3:30 pm. I was checked in at Nashville Airport. But when about to board, I was told that my ticket was downgraded to economy Seat 33D. My journey involved 2 long haul flights of nearly 9 - 10h duration. I had booked premium economy for comfort of travelling. So this last minute downgrading caused a lot of mental and physical trauma. Had a very crammed travel upto London despite paying a heavy fare
- Nashville-Bangalore
- Economy
Siddhant S
Verified | Jan 13, 2026London-Delhi
Economy
The mishap happened in London, where they changed my boarding pass 3 times which might have caused the delay
- London-Delhi
- Economy
Georgette B
Verified | Jan 13, 2026Amman-Washington
Economy
I checked into system on 26 Jan 2025 before our departure from IAD and noticed checked baggage box was empty. Due to system problems and several tries I was finally able to update records. Update did not add checked baggage request on return ticket. Upon leaving Jordan on 11 Jan. 2026, I had to pay $149.72 for extra baggage fee for two passengers. Request reimbursement. boarding pass, receipt for payment and passport info has been added. please credit may VISA ending7825, thank you
- Amman-Washington
- Economy
Danya A
Verified | Jan 12, 2026Detroit-Athens
Economy
No reason given
I was originally booked on a one layover flight. First flight got delayed I missed the flight to athens. They rebooked me on two different flights (madrid then london) to athens. I missed the madrid flight because we landed late. I saw the plane they wouldnt let me board but my baggage made it on. My bag went to madrid I went to london. Got to athens finally 12 hours after I was supposed to with 2 layovers when I shouldve only had 1. I also paid for food by cash because I was stuck in PHL for hours in the middle of the night but dont have reciept. 20$ USD.- Detroit-Athens
- Economy
Josephine R
Verified | Jan 12, 2026London-Johannesburg
Business
Dreadful Business Class overall
first, flying from Belfast to LHR, my luggage took 45 minutes to arrive on the carousel. Second, once on the plane to JHB, business class, the standards were truly terrible. This is the worst (very expensive) business class I have flown in at least 10 years. Its more like a cheap economy. Crew well mannered and unresponsive. Simple requests refused (eg a second pillow, a bottle of water to drink overnight (only glasses provided which spill everywhere) completely insufficient and inconvenient stowage for fragile items needed overnight such as spectacles, terrible terrible food, seats really appalling. I could go on. I could not believe this was BA. Now i knowOverall
- terrible cabin and food and service
- None
- London-Johannesburg
- Business
- Desired solution
Other - An apology would be nice, and a voucher for use in SA. But I am not expecting anything as the problem seems to be widespread. Its just become a terrible airline. Especially in business class
Joy Odion E
Verified | Jan 10, 2026Manchester-Lagos
Economy
Problems at airport
I miss my connecting flight in Lagos. Because of the delay of my flight from uk. 13 hours. The airline in Nigeria aero contractor said there is nothing they can do. I need my money for this flight back.- Manchester-Lagos
- Economy
Caley S
Verified | Jan 10, 2026Philadelphia-Rome
Economy
Problems at airport
My flight took off early, leading me to be denied at the gate even though I arrived 30 minutes early prior to boarding time. Due to this cancellation of my original flight, my luggage was delayed and I have been in a new country for almost a week without clothes or any essentials. I arrived at my final destination hours later and still don't have access to my luggage.- Philadelphia-Rome
- Economy
Adson O
Verified | Jan 9, 2026Dublin-Sao Paulo
Economy
Claim escalated to airline
No reason given
My flight was cancelled and there was an option to get me in london earlier but no one told me and even when I contacted the phone number for more information they didn't tell me that. a lot of frustration and disappointment on this trip having to book and spend money staying over in London, couldn't even sleep enough. Definitely there will be more expenses through this as I was prepared to sleep over in a noght flight they have changed me to a daytime I won't get any sleep because of that and lost a full day in sao paulo where I had many plans to enjoy with my friends now all gone. even that the trip is not finished yet I will upload this already as I need this money back asap- Dublin-Sao Paulo
- Economy
- Claim escalated to airline
Areeba K
Verified | Jan 8, 2026Delhi-Dublin
Economy
Involuntary Denied Boarding for myself and my Husband at Delhi (DEL) on 31 December 2025. This incident is a result of a gross operational error by British Airways check-in staff. PASSENGER DETAILS: - Mr. Qumar Alam (Ticket: 157273577054803) - Ms. Areeba Khursheed (Ticket: 157273577054703) - PNR: 9COUT2 - Flights: BA142 (DEL-LHR) and BA830 (LHR-DUB) THE INCIDENT: I was denied boarding because staff refused to honor the valid Travel Confirmation Notice issued by the Irish Department of Justice, which we presented along with my expired IRP card and the required proof of renewal application. 1. The Document is Valid: The attached Irish Government notice explicitly states: "From 08 December, non-nationals living in Ireland with an Irish Residence Permit (IRP) card that has recently expired may use this expired card... until 31 January 2026". 2. We Met All Criteria: My card expired on 30 Nov 2025. We applied for renewal on 21 Oct 2025. 3. Proof Provided: We presented the receipt of application with the OREG number as specifically instructed by the notice. 4. Procedural Failure: The staff refused to verify the document and failed to provide us with a written Notice of Rights (EU/UK261), which is a legal requirement. As we are on the same PNR and family, I could not travel alone leaving my husband stranded due to your error. Therefore, this constitutes Involuntary Denied Boarding for both passengers. FINANCIAL DAMAGES AND DEMANDS: Qatar Airways (the marketing carrier) is demanding approximately 300 Euro plus fare difference to rebook. We refuse to pay for your mistake. WE REQUIRE THE FOLLOWING IMMEDIATELY: 1. Involuntary Re-routing: Endorse our tickets to the next available flight (BA or Qatar) at NO COST to us. 2. Statutory Compensation: Payment of 520 GBP (approx 600 Euro) per passenger under UK Regulation 261/2004 for the denial of boarding on a long-haul flight. 3. Baggage Refund: Full refund of the two extra bags (IDs: 125-4251233966 and 125-4251233965) which we purchased but could not use. We are currently stranded. If this ticket is not reissued immediately without penalty, we will file a formal complaint with the Irish Aviation Authority (IAA) and the UK Civil Aviation Authority, and seek further legal damages. Awaiting your urgent response.
- Delhi-Dublin
- Economy
Qumar A
Verified | Jan 8, 2026Delhi-Dublin
Economy
Involuntary Denied Boarding for myself and my wife at Delhi (DEL) on 31 December 2025. This incident is a result of a gross operational error by British Airways check-in staff. PASSENGER DETAILS: - Mr. Qumar Alam (Ticket: 157273577054803) - Ms. Areeba Khursheed (Ticket: 157273577054703) - PNR: 9COUT2 - Flights: BA142 (DEL-LHR) and BA830 (LHR-DUB) THE INCIDENT: My wife was denied boarding because staff refused to honor the valid Travel Confirmation Notice issued by the Irish Department of Justice, which we presented along with her expired IRP card and the required proof of renewal application. 1. The Document is Valid: The attached Irish Government notice explicitly states: "From 08 December, non-nationals living in Ireland with an Irish Residence Permit (IRP) card that has recently expired may use this expired card... until 31 January 2026". 2. We Met All Criteria: My wife's card expired on 30 Nov 2025. We applied for renewal on 21 Oct 2025. 3. Proof Provided: We presented the receipt of application with the OREG number as specifically instructed by the notice. 4. Procedural Failure: The staff refused to verify the document and failed to provide us with a written Notice of Rights (EU/UK261), which is a legal requirement. As we are on the same PNR and family, I could not travel alone leaving my wife stranded due to your error. Therefore, this constitutes Involuntary Denied Boarding for both passengers. FINANCIAL DAMAGES AND DEMANDS: Qatar Airways (the marketing carrier) is demanding approximately 300 Euro plus fare difference to rebook. We refuse to pay for your mistake. WE REQUIRE THE FOLLOWING IMMEDIATELY: 1. Involuntary Re-routing: Endorse our tickets to the next available flight (BA or Qatar) at NO COST to us. 2. Statutory Compensation: Payment of 520 GBP (approx 600 Euro) per passenger under UK Regulation 261/2004 for the denial of boarding on a long-haul flight. 3. Baggage Refund: Full refund of the two extra bags (IDs: 125-4251233966 and 125-4251233965) which we purchased but could not use. We are currently stranded. If this ticket is not reissued immediately without penalty, we will file a formal complaint with the Irish Aviation Authority (IAA) and the UK Civil Aviation Authority, and seek further legal damages. Awaiting your urgent response. My Career is on risk due to this and I am loosing money on a daily basis from the last 10 days. Qatar airlines keep repetiting same script that "we have escalated your issue and waiting for British Airways reply from last 7 days".
- Delhi-Dublin
- Economy
Maria Angela Mattar Y
Verified | Jan 7, 2026Rio De Janeiro-Malaga
Economy
On the 18th December I arrived in MΓ‘laga, Spain after taking the flight BA 424 from Rio de Janeiro. My luggage did not arrive as I expected along with other passengers. When I reported the missing luggage at the airport I was told that my two suitcases where still in London and that they would come to the address I presented only next day in the morning (which actually did not happen). I had no clothes to exchange that night and nothing to wear to guarantee a good sleeping night after such a long flight, specially for an old woman like me. I was feeling very nervous and unprotected. As a 71 year old person it was extremely difficult and stressful to be in such situation! The more sensitive point was that I had some important medicines for every day use - blood pressure, tireoide, Cholesterol - all in one of the luggage. I trusted the British Airlines as a good company and had no worries when I checked both luggage in Brazil. Therefore, as I had a meeting in Mijas on the 19th I could not wait that long for my personal things to be found, specially in the winter with no suitable coats. In summary, my luggage only arrived very late in the evening when I had already gone to my meeting in Mijas (a village near Malaga) with only some essencial itens I had to purchase to wear during my short trip (receipts are included). I can not include receipts for my feelings of discomfort, anxiety and emotional tension. Therefore, I hope the company can compensate me for the expenses with clothes I had to make but MAINLY for my distress and anxiety for the lack of care with my luggage and the time I spent without knowing what had happened with my two suitcases. When I arrived in MΓ‘laga I was at the airport belt for nearly two hours without any information at all, just going from one point to other getting dizzy and feeling totally lost and helpless. This made me feel very stressed and unprotected as I did not have wifi and battery for my cel phone to communicate with people. The amount I paid for the ticket was already expensive enough for me. I am including all the receipts I have to prove the facts that occurred. Thank you for the attention.
- Rio De Janeiro-Malaga
- Economy
Dada Adei A
Verified | Jan 6, 2026Accra-London
Economy
For whatever reason was unable to check in online which seems the case Everytime l attempt to do so flying from Accra. Made my way to the airport where it was absolute chaos! No organization whatsoever. There were 2 flights to both London Heathrow and London Gatwick. The Gatwick flight was leaving at least 2 hours before the Heathrow flight. Both sets of passengers were all huddled together. When l arrived l asked a member of B A staff where to go as it was unclear. He gestured in a different which l followed but unfortunately it made no sense as there was no visible queue. I returned to him and he then took me to a place to stand, again with no visible queue. So l asked the passenger in front of me where they were going,, they replied Heathrow . I kept asking different people the same question and the reply was a mixture of both destinations. Then there was a panic as people realized the extent of the disorganization. There was pushing,shoving and raised voices The B A staff shouting with zero control. Suitcases dropping off trolleys as the passengers were trying to be in the correct queue. After some time one of the BA staff put a rope barrier done in front a passenger in front of me and shouted ' That's it l am closing the check in .No more passengers are allowed to check in! ( Words to that effect!) Pandamoneom broke out l pushed my way past him and managed to get to check in The staff member said l should have some kind of stamp on my passport before l could check in. I asked here where l was supposed to have got that from. She pointed to a post that was not manned I asked what she was talking about and she just switched off, and took off! With no explanation. Pure chaos whilst the Heathrow flight was still checking in. The staff asking for those passengers to move forward. My flight had clearly been overbooked. I have never had this experience before with any airline nor did l expect to with BA. The staff member who shouted that he was not allowing anymore passengers to check in had obviously received strick instructions from the top. Was then advised to go to the help desk who also walked off mid sentence. There was a notice on the window to contact BA at certain number which l did. Was then told that before they can help me l had to get a BA staff member to write why l couldn't get on the flight on the system. Whilst still on the phone l asked the second BA staff member, she also just walked off! Leaving very frustrated passengers in disbelief. This was supposed to be the help desk? By which time my phone credit was now finished. All l could do was return to base. The taxi obviously ripped me off, but no receipt to prove that. Eventually l spoke to my brother who thankfully loaned me the money to buy another ticket. Obviously l have to pay him back, which will take time but l will. Disgraceful behaviour by the BA staff. Zero organization. Zero customer service. We were all abandoned by the airline with any remorse. The plane was full and we were the casualties that have to somehow find the funds to return home. Am still in shock by the treatment l received Have been flying with BA at least 5 decades... unbelievable.. When l wrote to BA they were sorry for my experience and looked forward to welcoming me on board soon. I rebooked the next available cheapest flight which was 16/09/2025. Before then was impossible as was very expensive. As a pensioner l just couldn't afford to. The airline and staff did not provide any care what so ever. Everyone was in total shock and disbelief. To be dismissed in such a way was so disappointing. My estimation is that there around 25 people, quite a few elderly
- Accra-London
- Economy
Rasti M
Verified | Jan 5, 2026Nuernberg-London
Economy
No reason given
My flight was delayed more than two hours in Germany normberg and when we arrive back to Heathrow at terminal 5 we had to wait three hours for our luggage to be collected because it was technical problem with the luggage collection and these amount I have indicated expenses plus I would like to get my full refund back for my flight and I deserve well to be compensated for my time and my kids time waiting at the airport or we would like to get a free flight for our next trip as we are a very regular customer to British Airways for long time we do deserve that thank you- Nuernberg-London
- Economy
Florence L
Verified | Jan 1, 2026Aberdeen-Geneva
Economy
Successful claim
Our bag had Xmas gifts that we were never able to give. We had to buy additional gifts (valued at Eur 85.99). There was also Eur 27.50 in tolls for us to return and recover the bag at GVA. We were only contacted on the morning of the 27th Dec by the GVA airport to say they had the bag in GVA. We were moving locations, so made a detour to the airport to collect the bag as this was the first time we had confirmation from the airport that they physically had the bag. During the previous 4 days each time we called the BA number, given to us when we filed the PIR, we were put in contact with someone in India who was only looking at the same BA app that we had - NO ONE from BA could tell us the last time the bag had been scanned. The only one that could was the GVA airport who only called us when they had the bag. - We were never given this number at GVA.
- Aberdeen-Geneva
- Economy
- Successful claim
Mihai-Iulian A
Verified | Jan 1, 2026San Francisco-Bucharest
Economy
Technical problems
The pilot (of BA 286) told us over the station something about a tire deflating. Fixing that before departure took several hours, which resulted in getting to London around 17:30 (scheduled arrival was 15:15). This resulted in a missed connection to Bucharest. BA paid for accommodation and food for the night and rescheduled me on a flight the following morning (BA 888 on Oct 27) which landed in Bucharest about 15 hours after I was supposed to get there. In the compensation claim, BA claims this delay was due to a bird strike on a previous flight of that plane.- San Francisco-Bucharest
- Economy
Julio R
Verified | Dec 19, 2025Nairobi-Santiago
Economy
Successful claim
No reason given
I was suppossed to board Iberia IB113/BA4235 at 12:15 at MAD, but previous flight BA460 was delayed, so I lost that flight After contacting BA over Whatsapp, they sent me back to LHR on BA467 so to get BA251 in the night LHR-SCL That imposed a lot of inconveniences, like doing immigration on MAD to recover my checked bags and check them again to Santiago, and the lost of previous schedules at Santiago. Also I had to consider, lunch, shower, meals at MAD, for EU59 My arrival to SCL was expected at December 17th 22:15 It happened on December 18, 9:37 AM- Nairobi-Santiago
- Economy
- Successful claim
Olga M
Verified | Dec 19, 2025Belfast-Ponta Delgada
Economy
Problems at airport
I called the BA, they told me to fill a claim form I have the receipt of my ticket from lisburn to ponta delgada, that i bought in the airport.- Belfast-Ponta Delgada
- Economy
Kwasi A
Verified | Dec 16, 2025London-Accra
Economy
There were frozen foodstuffs in the checked luggage that have probably gone bad due to the negligence of my bag. Itβs been 3 days
- London-Accra
- Economy
Joyita Raj L
Verified | Dec 15, 2025Seattle-Calicut
Economy
Claim escalated to airline
Me and my husband had to repurchase items as we were slated to attend a wedding on 12th Dec. We also missed gifts that were in the baggage. This caused enormous inconvenience by means of not only having to purchase non planned items which were not ideal but also caused subsequent plans to be delayed. The airline did not provide any cash allowance for incidentals. I did file the PIR in person at the airport.
- Seattle-Calicut
- Economy
- Claim escalated to airline
William S
Verified | Dec 14, 2025San Diego-London
Economy
Successful claim
My luggage was delayed and didn't arrive for 4 days. I needed to purchase new cloths for business meetings I had in London, also I had to purchase new toiletries. Between Monday December 8th when I arrived at 12:35pm and Thursday December 11th at about 10pm I didn't have my luggage. I filled my report at LHR when I arrived. I did not receive any funds from British airways.
- San Diego-London
- Economy
- Successful claim
Anonymous member
Verified | Dec 11, 2025Economy
Seeking for BA to refund my Β£1,763.70 for a service not provided.
My flight was cancelled in Covid. I was provided with an e-voucher. The initial e-voucher had to be extended as there were still no flights into the USA. BA then issued new e-voucher, the terms were different. I could now only book by phoning not using the online booking system. BA were always "experiencing high volumes of calls" when i called on numerous occasions, and I was never put through to a BA bookings agent. The recorded message suggested to "book online" before hanging up with no other information provided to assist getting to speak to a BA agent. For the e-voucher I had, I couldn't just book online. I wrote to them for help to book my ticket via their support system. A generic email came back saying they would be in touch - 5 months on, and many emails from me to them later, I am still waiting for BA's response and help. Meanwhile, the holiday to visit friends in September has been and gone, I couldn't book my ticket to join them, and the e-voucher has since expired. No refund has been given, not even the tax that BA never had to pay as I didn't fly! They have had my money for 6 years, they did not provide the service promised. Surely, I am entitled to a refund of my Β£1,763.70?!- Economy
- Loss: β¬2014
- Desired solution
Refund
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