easyJet complaints: comments, page 18
950 comments
David H
Verified | Aug 11, 2024
Kos-London
Economy
Unknown
Flight cancelled supposedly due to Air Traffic Control. Our was the only flight affected when other flights flew back to UK from Kos.
- Kos-London
- Economy
Kevin B
Verified | Aug 11, 2024Kos-London
Economy
Unknown
Due to fly back on 1/7/24 at 00.55 but our flight got cancelled on the afternoon we were getting ready to leave the hotel, the reason we were given was a strike action by French air traffic control, easyJet couldnβt get us on any other flight until 4/7/24- Kos-London
- Economy
Amelia S
Verified | Aug 11, 2024Kos-London
Economy
Unknown
EasyJet said No claim available Due air traffic control We was only flight cancelled fro Kos that night- Kos-London
- Economy
Robert S
Verified | Aug 11, 2024Nice-London
Economy
Unknown
Flight cancelled after check in No representation in airport from easyJet to advice us on our rights or what we have to do. Used app to manage disruption but no flights for several days and not to destination. Booked alternative flights with Air France which easyJet have already reimbursed. Waited in departure lounge from 11pm to 5am following day. Tried to get hotels but more than 1000 euros for one night. Arrived UK Heathrow following day late morning. Still waiting on refund for Uber and food and drink expenses.- Nice-London
- Economy
Jacqueline M
Verified | Aug 10, 2024Arrecife-London
Economy
No reason given
I have filled out a form for expenses directly with the airline. Our alternative flight was 12:30 on 31st July The airline sent us to a hotel that was fully booked so we had to get another taxi to another hotel which was disgusting we stayed one night and then moved again- Arrecife-London
- Economy
Rachelle T
Verified | Aug 9, 2024Lyon-London
Economy
No reason given
They wanted me to fly the day before to a different airport or accept a voucher. This didnβt help at all: would result in missing an Olympic match, forfeiting hotel night and not getting me to the airport where my flight connection was. I had to rebook through a different airport, get a train and an extra hotel night because there was no way to get to Gatwick on the correct day in time for my flight connection. After an hour on a web chat I was assured I would receive a refund in 7 days. I have not.- Lyon-London
- Economy
Peter S
Verified | Aug 9, 2024Edinburgh-Keffallinia
Economy
Unknown
Flight cancelled with no further information or assistance from easyJet. No alternative easyJet flight. Train following day Edinburgh/London/Stanstead and alt flight by Jet2 to Kefalonia on 28/6/24. Arrived destination midnight the following day having lost one day of holiday. Part refund received but easyJet refuse to pay Compensation or additional Expenses.- Edinburgh-Keffallinia
- Economy
Jungmi K
Verified | Aug 9, 2024Edinburgh-Keffallinia
Economy
Unknown
Flight cancelled with no further information or assistance from easyJet. No alternative easyJet flight. Train following day Edinburgh/London/Stanstead and alt flight by Jet2 to Kefalonia on 28/6/24. Arrived destination midnight the following day having lost one day of holiday. Part refund received but easyJet refuse to pay Compensation or additional Expenses.- Edinburgh-Keffallinia
- Economy
Lianjun L
Verified | Aug 9, 2024London-Venice
Economy
Weather conditions
The flight EZY6557 on Aug 1, 2024 from London Gatwick to Venice Marco Polo was delayed in total 3 hours 20 minutes. The flight was landed in Milan rather than Venice at 00:20 on Aug 2, 2024. There was no further assistance from easyjet (the airline) at the Milan airport to help us transfer to Venice. We had to book the overnight hotel by ourselves and book the morning train to Venice from Milan. It was so frustrated that the airline left us at the Milan airport at midnight and said nothing about the further arrangement.- London-Venice
- Economy
Dorkas P
Verified | Aug 8, 2024Belfast-Manchester
Economy
Unknown
The delay cost us time on our trip, cost extra expenses apart from the ones it cost us for a taxi fare from the airport to a hotel that night and to the airport again the following morning which cost us (β¬68.50). And we couldnβt get a direct flight to Manchester the following day, we had to fly to Birmingham and take a private car to Manchester. In short, the whole trip was a real hassle.- Belfast-Manchester
- Economy
Marine C
Verified | Aug 8, 2024Cagliari-Paris
Economy
No reason given
Nous avons eu l'annulation de vol le jour mΓͺme Γ 16h03, aucun autre vol de proposΓ© par EASYJET avant le jeudi d'aprΓ¨s. Nous avons du rΓ©servΓ© une autre compagnie pour dΓ©coller le soir Γ 00h jusqu'Γ MILAN avant de reprendre un vol le lendemain Γ 8h30 pour Paris ORLY. Nous avons dΓ» dΓ©penser en tout 1000β¬ en une soirΓ©e pour vol, hotel, taxi, repas. Mon frΓ¨re qui reprenait le travail le lendemain n'a pas pu s'y rendre. La compagnie ne veut pas nous dΓ©dommager car cela serait dΓ» Γ des perturbations aΓ©riennes or, aucun autre vol n'a Γ©tΓ© annulΓ© l'aprΓ¨s midi hormis le notre (ci dessous leur rΓ©ponse) : Thank you for getting in touch. Weβre very sorry that your flight from Sardinia Cagliari (CAG) to Paris Orly (ORY) was cancelled We always review claims fairly and in keeping with EU/UK regulation. When a flight is cancelled, all customers are entitled to switch to a new flight for free, request a full refund, or a voucher for future travel. However, as your flight needed to be cancelled for reasons outside of our control, unfortunately, weβre unable to offer you compensation as well. To further explain what happened on the day; air traffic control restrictions substantially regulated the air space due to adverse weather and staffing issues, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation of your flight was a direct result of air traffic control restrictions.- Cagliari-Paris
- Economy
Joana B
Verified | Aug 8, 2024Milano-Lisbon
Economy
Influence by other flights
Flight was delayed even before the check-in opening hour. Airline did not provide further information. Boarding started in a sketchy way, as if the company was trying to mask the delay and pretend it wasn't as long as it truly was. Airline did not provide any assistance. Arrival time in Lisbon was more than two hours delayed. My children were tired and sleepy and hungry and there was no assistance at all.- Milano-Lisbon
- Economy
Shuangyi G
Verified | Aug 7, 2024London-Venice
Economy
Successful claim
Weather conditions
The easyJet flight should have departed from London Gatwick at 17:50 to Venice, however, it showed has been delayed to 18:50, but we got on the plane around 19:38, and finally departed around 20:45. Then when we arrived at Italy, we have to diverted to Milan due to weather conditions, and landed in Milan around 0:00, the delay has been more than 3 hours, and easyJet didn't even have any staff to give us more information after, we have to find alternative transport to Venice in the morning and booked another hotel in Milan, and the hotel in Venice has already passed the time.- London-Venice
- Economy
- Successful claim
Lianjun L
Verified | Aug 7, 2024London-Venice
Economy
Weather conditions
Our flight from London Gatwick to Venice (EZY6557) on August 1 was delayed 3hours 20 minutes in total. The flight was unfortunately not able to be landed in Venice but diverted to and landed in Milan at 00:20 on August 2. There was no further arrangement in Milan airport from easyjet to take care our next trip to Venice. It was very late in the midnight when we arrived Milan airport and the quickest way to arrive Venice is the train at 05:20. We had to book a hotel before the train to have a short rest since it is not safe to stay overnight at the train station or the airport. We were so disappointed that easyjet did not provide any help for the further accommodation or transportation. We also wasted one night hotel booked in Venice and this was unfortunately non-refundable.- London-Venice
- Economy
Anita K
Verified | Aug 7, 2024Olbia-London
Economy
No reason given
I have attached Final; letter from Sandra with attachment from Richard Lawrence dated 6/8/24 Anita my wife and I ( Tej ) did the booking on her name but used my email. Our Daughter Rutchi Kaushal came with us on same flight Booking ref is K6RQ75C and she made a claim and she received the compensation but refused to Me & Anita . First letter I wrote on 4/7/24 and received reply on 16/724 second letter written and received reply on 27/7/24 & 29/7/24.- Olbia-London
- Economy
Shuangyi G
Verified | Aug 7, 2024London-Venice
Economy
Weather conditions
We have delayed for on hour first for no reason and then another 1 and half hour on the flight. When we approach final destination we have to diverted to Milan and it's already 1 am in the morning, easyjet just told us they cannot fly us to venice and then let us get off the flight.- London-Venice
- Economy
Charlotte W
Verified | Aug 7, 2024London-Edinburgh
Economy
No reason given
We submitted a Claim to Easyjet for Expenses and flight. They gave us the expenses back, but refused our flight claim stating it was a global technological issue. My point is that all other flights before and after were late, but took off. However ours was cancelled. The only alternative aside from staying the night in London (impossible because of our dog sitter) resulted us having to traipse across London to Stanstead, then getting from Glasgow to Edinburgh the other end. Zero help from Easyjet. Infact at Luton they booked us onto a flight that was already overbooked with standbys, resulting in complications when arriving at Stanstead - including waiting 45 minutes atthe Easyjet desk until someone could check us in. We arrived back to the original airport (where our car was) 9 hours later than planned, after a very stressful journey.- London-Edinburgh
- Economy
Maoyu M
Verified | Aug 7, 2024Rome-Paris
Economy
Influence by other flights
Weβre very sorry that your flight from Paris Orly (ORY) to Naples (NAP) was cancelled We always review claims fairly and in keeping with EU/UK regulation. When a flight is cancelled, all customers are entitled to switch to a new flight for free, request a full refund, or a voucher for future travel. However, as your flight needed to be cancelled for reasons outside of our control, unfortunately weβre unable to offer you compensation as well. To further explain what happened on the day; air traffic control restrictions substantially regulated the air space due to capacity/staffing issues, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. Ultimately and in the case of this flight. This delay pushed your flight into the curfew at Paris Orly (ORY). There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to your flight was a direct result of air traffic control restrictions.- Rome-Paris
- Economy
Maoyu M
Verified | Aug 7, 2024Paris-Naples
Economy
Influence by other flights
Weβre very sorry that your flight from Paris Orly (ORY) to Naples (NAP) was cancelled We always review claims fairly and in keeping with EU/UK regulation. When a flight is cancelled, all customers are entitled to switch to a new flight for free, request a full refund, or a voucher for future travel. However, as your flight needed to be cancelled for reasons outside of our control, unfortunately weβre unable to offer you compensation as well. To further explain what happened on the day; air traffic control restrictions substantially regulated the air space due to capacity/staffing issues, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. Ultimately and in the case of this flight. This delay pushed your flight into the curfew at Paris Orly (ORY). There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to your flight was a direct result of air traffic control restrictions.- Paris-Naples
- Economy
Drummond H
Verified | Aug 6, 2024London-Split
Economy
Influence by other flights
Arrived at destination over 3 hours late, airline told us it was due to air traffic. Our evening holiday plans were completely messed up, as we did not arrive at our resort until after 9pm.- London-Split
- Economy
Rita A
Verified | Aug 6, 2024Chania-London
Economy
Successful claim
No reason given
I was travelling with my partner but we had booked the flights separately. We received an email at 17h35 cancelling our flight for that evening at 23h05 (21.07.24) with no explanation (email attached). We managed to get a flight for my partner leaving same night at 00.05 (22.07.24) to Luton (originally planned airport was Gatwick). Unfortunately, i only managed to get a flight for the next day at 21:10 (22.07.24). I received no help in arranging a room hotel or any other thing. I managed to retain my rental car for another day and a hotel room where we were previously staying, but the stress caused made me have a huge migraine at the end of my restful holidays and lose an extra day of holidays. I still dont understand why they had to cancel our flight to Gatwick when another flight to London managed to fligh on that night.- Chania-London
- Economy
- Successful claim
Chiara L
Verified | Aug 6, 2024Nantes-Frankfurt
Economy
Unknown
I haven't received any help for it. In the end I did not travel, I made the cancellation so I could go on another flight so I bought another flight and I am currently waiting for the money back due to the delay obtained- Nantes-Frankfurt
- Economy
Lianna B
Verified | Aug 5, 2024Gibraltar-London
Economy
Weather conditions
Easy jet Plus call agreed to 1 night in hotel at airport Was told Receipt needed Phone call. 17.16 on 18/7 Booking ref K7PZrkF no. Hotel accommodation at airport agreed β¦ Ref 749073936 told to send in for reimbursement with ref no. Claimed , but was refused. Notes on day of flight Arrived at Gibraltar 9am Notifications on airport screen: Flight delayed 12.05 9am Fog came in and was impossible for the plane to land 3 BA flights too, 1 cancelled 2 transferred to Malaga early afternoon. NOT US Flight delayed to 4.30 on website Fog cleared by 2-30. So absolutely no reason for any further delay. Flight was coming back to pick us up and leave at 4.30pm. No further updates. Ground crew, clueless, said not their problem, have to wait to be notified by easyJet. 5pm Told by airport manager transfer to Malaga being arranged. But not confirmed. I Phoned easyJet plus no. At 5.16 for authorisation for hotel overnight stay and breakfast as was becoming obvious we were going to Malaga later than thought. Told to Complete claim form for Hotel B&B cost would be paid for and Train cost, see above note. 5.30 Told we are going to Malaga as plane captain not able to make journey to Gibraltar as out of their contracted hours. Even tho fog cleared hours ago (2.30) and they could have made it within their hours. My 1a booked seat replaced by 12 E seat, no arguing take it or leave it. Gibraltar said Seat Can be amended at Malaga tho subsequently told , no chance , gibraltars fault apparently, they gave everyone any ticket. I had to walk back thru gib customs and get coach,18.36 supplied bag bar of kitat and biscuit and drink and crisps Iβve been at airport since 9am no snacks offered or vouchers, paid for my lunch and tea but didnβt keep receipts π Arrived Malaga airport 20-20 Check in again Back thru X-ray , they took both bottles of water and my flask of tea. No idea where to go. Nothing on boards, no updates left to fend for myself No new updates by easyJet Web site showed 4.30 flight that wasnβt updated. Met other passengers all running around trying to find boarding gate, no one could help , told to wait till on screen. The boarding gate came up and was then changed Left eventually at 11.30 pm Landed at Gatwick at 01.27 Ground crew didnβt turn up til 01.59 I arrived in hotel by north terminal at 2.37 which is 3.27 in Spanish time and I left home at 8am previous day for airport.- Gibraltar-London
- Economy
Hafiza M
Verified | Aug 5, 2024Malta-London
Economy
Weather conditions
At the airport the check in attendant was handing everyone leaflets regarding compesnsation. We were told that people would receive emails shortly regarding alternative flghts however til this day I have yet to receive any communications from easyjet regarding any compensation, any alternative flights etc. On the easyjet login page for my account it simply says that the original flight took off already on time when it was first delayed by 3 hours before being delayed to 5 hours before being cancelled. No communication was received in emails of the flight cancellation. As I had no choice given no alternative flights offered I had to book new flights out of my own expenses otherwise would be stranded in Malta airport.- Malta-London
- Economy
Michael E
Verified | Aug 4, 2024Catania-Naples
Economy
Unknown
The staff at the gate and customer service did not provide a reason as to why the flight was cancelled. We were advised to retrieve our luggage and book flights on our own.- Catania-Naples
- Economy
Andrada P
Verified | Aug 4, 2024Palma de Mallorca-London
Economy
Racist stuff, very poor english!
We had a flight from Palma de Mallo rca to Gatwick, the check-in lady, the one before boarding, was very rude and racist, she spoke very badly and shouted at my 6-year-old chi Id, the lady expression being very visible! I don't think they have the right to raise the voice at anyone, I tol d her that "if my child does anything wrong she have to tell me", and one more thing that never happened to me (and I asked also other passengers if is normal and thay sayd categorically NO) , is that after the discussions we had she asked me to provide her the card I had buyed the tickets and also the driving license! Totally disappointed and never ever will use EASYJET services!- Palma de Mallorca-London
- Economy
Andrada P
Verified | Aug 3, 2024Palma de Mallorca-London
Economy
Racist stuff, very poor english!
We had a flight from Palma de Mallorca to Gatwick, the check-in lady, the one before boarding, was very rude and racist, she spoke very badly and shouted at my 6-year-old child, the lady expression being very visible! I don't think they have the right to raise the voice at anyone, I told her that "if my child does anything wrong she have to tell me" , and one more thing that never happened to me (and I asked also other passengers if is normal and they sayd categorically NO) , is that after the discussions we had she asked me to provide her the card I had buyed the tickets and also the driving license! Totally disappointed and never ever will use EASYJET services!- Palma de Mallorca-London
- Economy
Denise T
Verified | Aug 2, 2024Corfu-Berlin
Economy
Successful claim
Problems at airport
I have contacted the airline directly to request the cancelled flight costs refund (that was the only compensation offered by EasyJet by e-mail). However, I have not contacted the airline directly to request the compensation based on EU regulation 261/2004 and extra costs (I am doing it through AirAdvisor). It is worth to mention that the airline has canceled the flight last minute after a flight delay communication. The airline desk at the airport offered no support and requested me to contact EasyJet online. There was no channel available to communicate with EasyJet per telephone. Online EasyJet offered the possibility to search for another flight, but there were no fights available to Berlin on the day of the cancelation (Saturday) and on the day after (Sunday). As I had to be back in Berlin on Monday to work I booked the return flight with another airline. I was lucky to be able to extend my stay at the same hotel for one more night (hotels availability were very restricted due to the IT outage at the airports and due to the fact that it is summer holiday in Europe). I used a taxi to go back to the hotel (90 Euro) and another one to return to the airport next day (but for this one unfortunately I forgot to ask the receipt - therefore not included in the extra costs refund claim). I had a lot of stress to fly back home after a wonderful week holiday. I planed to be at home on Saturday night and managed to arrive on Monday 1:00 a.m. with another airline that delayed the flight for 3 hours, but managed to arrive with less than 3 hours delay (so no compensation applies). That is not the first time I have problems with an EasyJet flight. Very disappointing. If you need more details please feel free to contact me.- Corfu-Berlin
- Economy
- Successful claim
Jason D
Verified | Aug 2, 2024London-Faro
Economy
Don't remember
Intial Aircraft had a fault with A/C generator, we where all checked in at Gate then after about 1 hour failt could not be fixed, we where moved to another gate and aircraft where we had further delays and then missed slots. We boarded the aircraft where we sat gor over an hour to then be told storm was ahead and could not take off, we arrived at Faro 4 hours later then scheduled. If 1st Aircraft was not faulty we would have incurred no delays. We arrivec at out destination 1.30 in the morning all very tired and hungry.- London-Faro
- Economy
Stephanie S
Verified | Aug 2, 2024London-Malta
Economy
Successful claim
No reason given
After an initial delay of 2 hours, we boarded the plane, only to sit on the runway for a further 3+ hours before they cancelled the flight and we could disembark. There was no assistance in finding accommodation for the night and there were no alternative flights available within 48 hours of the initial flight.- London-Malta
- Economy
- Successful claim
Stephanie S
Verified | Aug 2, 2024London-Malta
Economy
No reason given
The flight was initially delayed, then boarded and waiting on the plane for several hours before cancelled. No assistance was provided to find accommodation or alternative flights.- London-Malta
- Economy
Tiberiu Dan C
Verified | Aug 2, 2024Bilbao-London
Economy
Successful claim
No reason given
i arrived to the airport to do the ceck in and there i was informed that the flight was cancelled. no previo email or message. so then i had to find some fiferent ways to get back home to london. i have proof of the expences incurred.- Bilbao-London
- Economy
- Successful claim
Barry R
Verified | Aug 2, 2024Bristol-Naples
Economy
No reason given
We had to wait well over an hour before getting boarding information, from airport information system, when we got on the plane we were then told we had missed our slot and would likely have a further 2 hour wait but pilot decided to get us all aboard just in case we could get an early exit. No reason given for us having missed our slot, this was first bit of information recieved from an EasyJet representative. Offered no complementary water or any form off refreshments and were now stuck in a confined place surrounded by lots of babies and young children who all found it challenging, which made it challenging for the other passengers like us. Then had to panic about potentially having no where to stay in Naples as now not due to arrive at holiday rental until early hours of the morning and our host was not available so late. Fortunately we got something sorted but a lot of extra stress.- Bristol-Naples
- Economy
Sarah G
Verified | Aug 1, 2024Larnaca-Birmingham
Economy
Weather conditions
Boarded flight roughly on time but then had to stay on runway for 3 hours. With aircon not working.- Larnaca-Birmingham
- Economy
Diego P
Verified | Aug 1, 2024Bristol-Naples
Economy
Problems at airport
I was waiting for my gate information, it was meant to be said at 5 pm but instead it said gate info shortly for around 1 hour. It then said what gate to go to and when we boarded they told us that we were going to have to wait around during two hour as as there was no flight slots in Naples airport. The two hours ended up being around 2 and 45 minutes and then we took off.- Bristol-Naples
- Economy
Karabo P
Verified | Jul 31, 2024Bristol-Rhodos
Economy
Successful claim
Technical problems
the airline said there were engine issues after smoke came out before take off then we parked up and engineer came and fixed the issue but the staff hiurs were over so we had yo wait for a new crew we ended up taking off at 1:30 pm rather than the 6:30 am flight- Bristol-Rhodos
- Economy
- Successful claim
Neha J
Verified | Jul 30, 2024Amsterdam-Manchester
Economy
No reason given
I had to take the only flight available back to UK then take a train to manchester. I had no choice but to get back the following day for work. Very inconvenient and I used money I really can't afford to use.- Amsterdam-Manchester
- Economy
Abigail K
Verified | Jul 30, 2024London-Corfu
Economy
Problems at airport
Our flight to Corfu was cancelled due to the issues with a plane aborting it's flight on the runway. We were rescheduled onto another flight later that day but just after they announced that we were boarding they then sent a message saying it was cancelled. Message from Easyjet after declining compensation was: "To further explain what happened on the day; On the earlier flight there was a runway closure in London Gatwick (LGW), which resulted in long delays to flights as aircrafts waited for the runway to re-open. The delays knocked on to the rest of the flights for that day. Ultimately and in the case of this flight, the delays pushed our crew into their maximum legal operating hours. There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation to your flight was a direct result of the runway closure." Would the fact that it then became their staffing issue and they didn't have anyone on standby make them at fault?- London-Corfu
- Economy
Annamaria S
Verified | Jul 29, 2024Bristol-Belfast
Economy
Unknown
Subject: Request for Compensation and Refund for Canceled Flights Dear Airadvisor, I am writing to formally request compensation and a refund for my recent travel disruption. My flight from Bristol to Belfast International on 29/06/24 was canceled, and I was forced to spend the night in Bristol. Unfortunately, the rescheduled flight the following morning was also canceled. Due to these cancellations, I incurred additional expensestrasport that had been reimbursed from Easyjet, and I ultimately had to arrange an alternative flight from Birmingham to Belfast. I kindly request: 1. Compensation for the inconvenience 2. A full refund of the cost of the canceled flights. I appreciate your prompt attention to this matter and look forward to a resolution. Thank you for your understanding and assistance.- Bristol-Belfast
- Economy
Georgios P
Verified | Jul 28, 2024Athens-Naples
Economy
Problems at airport
The flight was initially delayed (22/07). The delay was increasing. They told us to go to the gate. After a while (around 14:00 on the day of the flight - 22/07) they told us that the flight was canceled. They told us our options, and I chose to request a refund for the canceled flight via the easyjet app.- Athens-Naples
- Economy
Karen P
Verified | Jul 28, 2024Manchester-Bourgas
Economy
Influence by other flights
We had to contact the company who we were collecting us at arrival. We arrived at our destination 5.15am. Very tired.- Manchester-Bourgas
- Economy
Peiyao Z
Verified | Jul 28, 2024Paris-Edinburgh
Economy
No reason given
I did not get any notice about the cancellation until I saw it on the information screen at the airport. I had no choice but to arrive at my destination on my scheduled day because there were no flights available. I have to wait for another day to come home. Due to the cancellation, I missed an important internship written test, and the company could not make it another test for me, so I lost the opportunity! I was really upset- Paris-Edinburgh
- Economy
Jennifer D
Verified | Jul 27, 2024Belfast-London
Economy
No reason given
Delayed flight from Belfast. Missed last train as a result. Was due to arrive at 21:30 but didnβt arrive until 22:10. Had to take a taxi as also missed bus due to 1 hour delay for luggage on top of that. Did not arrive home until 12:30 am next day.- Belfast-London
- Economy
James D
Verified | Jul 27, 2024Belfast-London
Economy
No reason given
Our flight was delayed, meaning we missed our train home. And we had to get a taxi from the airport.- Belfast-London
- Economy
Claire F
Verified | Jul 26, 2024Chania-London
Economy
Unknown
Was told flight didnt qualify for refund. Was stuck on the plane for well over two hours before take off.- Chania-London
- Economy
Emanuele N
Verified | Jul 26, 2024Mulhouse-London
Economy
Successful claim
Weather conditions
The flight was cancelled a few hours before for bad weather however the other flights on that evening took off. We could only fly two days after. The claim was refused by Easyjet.- Mulhouse-London
- Economy
- Successful claim
Eduardo P
Verified | Jul 25, 2024Milano-Porto
Economy
Successful claim
Unknown
EasyJet nΓ£o responde aos tickets para reembolsar vΓ΄o alternativo comprado devido ao cancelamento feito pela prΓ³pria EasyJet. Reembolso Γ© um direito que tenho e garantido em lei. EasyJet is not responding to the submitted tickets to refund me for the alternative flight I had to buy due the cancelation of the flight done by EasyJet itselt. Refund is a right I have based on the law.- Milano-Porto
- Economy
- Successful claim
David L
Verified | Jul 24, 2024Manchester-Paris
Economy
Weather conditions
the only available alternative flight was the following day with AirFrance - this was flight AF1269 on 29th June. We had no option but to accept this flight but this meant we arrived at our destination over 24 hours late. This resulted in a loss of a night and full day in Disneyland Paris.- Manchester-Paris
- Economy
Tracy R
Verified | Jul 24, 2024Nice-Naples
Economy
Don't remember
4 hour delay arriving very late at our hotel in Sorrento. Our hotel is $1000 per day and we missed out on utilising the facilities during that evening. Flight delayed due to large volume of air traffic. Had to wait on tarmac for 90 minutes following an already delayed flight whilst at airport in Nice.- Nice-Naples
- Economy
Dimitrios K
Verified | Jul 24, 2024Edinburgh-Athens
Economy
Don't remember
There was a technical issue with the original aeroplane that cannot resolve in time so they sent another aeroplane. Then on the runway we missed our take off slot and we end up departing EDI 10:20 instead 07:05.- Edinburgh-Athens
- Economy
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