easyJet complaints: comments, page 16
950 comments
Nikolaos A
Verified | Sep 29, 2024
Milano-Athens
Economy
Influence by other flights
We arrived at the airport on time. Our planed arrived from previous flight with a delay. After a significant delay, boarding pass checkin started but we didn't board the plane. After some time they told us that we had to exit the boarding area & return to the gate, because crew wasn't available, and they would send new crew. After a while they informed us about the flight cancellation. The offered to book different flights through their website, but there were not any available flights for 2-3 days. We booked a new flight for the next day (not direct) on our own. Later we claimed for expenses, ticket refund & compensation. Expenses & ticket refund were accepted & paid by the airline, but they refused to pay compensation. Their justification was that the cancellation was caused due to crew unavailability because of previous flight delays. We contacted the airline several times requesting more info and proof of their actions taken to find reserve crew, but they never provided any. All relevant communication is on the attached email.
- Milano-Athens
- Economy
Thomas S
Verified | Sep 29, 2024Thira-Edinburgh
Economy
No reason given
Received email whilst in taxi to airport informing us that flight was cancelled. Email also included instructions with what to do next. No time to read as we were at airport at this time. Tried to find easyJet desk but were told to go to Swissair as easyJet didn't have one. Lady behind counter was dealing with many people but when she got to us she took our details and advised us to try and get flight and redeem cost from easyJet. Only 1 left was for Heathrow but was boarding at time so asked for alternative. easyJet put us up in hotel until next available flight to Edinburgh,which we had already booked ourselves ,which was 48 hours away. They explained we would have to get taxi,keep receipts for that and any foods bought. This we did and duelly claimed against and received money for. What we didn't get compensated for was the loss of earnings Karen accrued not the extra 2 holidays I had to use.- Thira-Edinburgh
- Economy
Andrew Q
Verified | Sep 28, 2024Manchester-Palma de Mallorca
Economy
Don't remember
6 hour delay due to air traffic control, then a malfunction with the onboard weather control system- Manchester-Palma de Mallorca
- Economy
Rachel C
Verified | Sep 28, 2024Manchester-Milano
Economy
Technical problems
They boarded us on the plane, made us wait 4 hours on board while they βfixed the planeβ with no food or water, right before they de-boarded us back to gate they gave us a cup of water and one small pringle. Said they would get another plane . Made us wait another 3 hours on the airport, said they would give us hotel because another poane was impossible. We waited another hour just for them to tell us that there was no hotel. We had to get our own hotel of 3 stars and send receipt to easyjet. They said we had to get another flight through easyjet and they would cover.- Manchester-Milano
- Economy
Zachary B
Verified | Sep 28, 2024Ibiza-Naples
Economy
Technical problems
After checking in for flight was bussed to plane but not allowed off bus. Then told plane would not be flying and bussed back to terminal. Eventually after waiting at airport all day was told flight would not fly until the following morning. The eventual flight did not arrive until 1200 27th August . I had to book alternative flight as I had to be there before the next day. Airline said they would not pay the EU compensation for this flight and would not pay for my alternative flight I booked. The provided me with a refund for the Easyjet flight.- Ibiza-Naples
- Economy
Annalex A
Verified | Sep 27, 2024Lisbon-London
Economy
No reason given
My wife Annalex Ardill myself (Ralph Ardill) and our son Ethan Ardill (age 15) - were due to fly from Lisbon to Luton on EZY2464 at 21:25 on Sun 22nd 2024 - You then cancelled this flight and we were left stranded in Lisbon Airport - we had to get back that evening as I have complicated post-stroke medication I needed to take the next day and our son also needed to be back next day for essential post knee surgery therapy. With no flight options that eve we then had to book later flights that eve on WizzAir W9 5436 (Reservation Code PFZPJI) at a total cost of 953.97 Euro - this WizzAir flight was then delayed overnight and we had to stay at the Melia Hotel at a cost of 337 Euro - the next day this WizzAir flight was further until after midnight delayed and in our absolute desperation to get home for our essential medical treatment we had no option but to book the only seats we could get back to London at that time on on the Air Portugal flight TP1364 at 16:10 on Mon 23rd Sept from Lisbon , Terminal 1 to (LHR) London , Terminal 2 at a total cost of 1.895,91 Euro - As a result of your cancelled flight we have had to endure an unbearable level of stress and concern regarding the health of myself and our son and have also had to incur an additional total costs of 3,186.88 Euro for the additional two sets of flight tickets and one hotel we had to book to get us home safely for treatment and medication - we hold EasyJet totally responsible for this inconvenience and additional costs and demand that you immediately refund the costs of the original Easy Jet flight you cancelled, fully reimberse us for the additional 3,186.88 we have had to spend to get us safely home as a result of your cancellation and would also request additional compensation on top of these refunds and re0imbursements for the considerable stress and concern caused to myself and my family - I would be grateful if you could contact me immediately on ralph@ralphardill.com or on 07725089719, Regards Ralph- Lisbon-London
- Economy
Sara F
Verified | Sep 27, 2024Lisbon-Athens
Economy
No reason given
Both Easyjet and Aegean refused to acknowledge their responsibilities. I slept at Milan airport, had to buy a new ticket, and paid for a night in Athens which I didn't get to. I arrived in Athens a day later than expected.- Lisbon-Athens
- Economy
Maria JoΓ£o P
Verified | Sep 27, 2024Geneva-Porto
Economy
Weather conditions
EasyJet cancelled the flight and sent us a message trough the app for booking another flight, the earliest we could get was on the next day (departure 6:10am). They book us a night in a hotel nearby and paid that expense. We only lose money with the food we had and a tax from the hotel. The major inconvenience was not arriving to our destiny on the day we were supposed to.- Geneva-Porto
- Economy
Duarte M
Verified | Sep 26, 2024Lisbon-Barcelona
Economy
As per my claim # 336063 with you, I was blocked of getting in the flight to Lisbon and therefore I could not get the return flight as well. All my trip costs have been attached to the previous claim.
- Lisbon-Barcelona
- Economy
Sarah W
Verified | Sep 26, 2024Bristol-Alicante
Economy
Don't remember
Over 9 hour delay Β£9 food voucher supplied No contact with easyjet at airport No updates only 1 sms Wet clothing and luggage Missed one night of the holiday 5th and paid all inclusive 12 hours late arriving at destination 4.30am instead of 4.30pm No food on the flight Crew flown in from berlin - confirmed my staff- Bristol-Alicante
- Economy
Duarte M
Verified | Sep 26, 2024Barcelona-Lisbon
Economy
I was at the boarding gate and no one was there and the flight was delayed. The ladies came out as expected when opening the gate and they did not warn it was the last call and simply closed the gate while I was there waiting. I asked to be boarded as I was at the gate and they acknowledged I was there but after calling the crew said they couldnβt do anything. I have a video of me waiting at the gate with no one and the indication saying boarding. Because I missed the flight I had to drive my motorcycle to Lisbon as I had a commitment the next day and also missed the return flight (U26701). The costs aim presenting refer to the gas and tolls I had to pay.
- Barcelona-Lisbon
- Economy
Gordon R
Verified | Sep 26, 2024London-Dalaman
Economy
Charged for cabin foldable pushchair
Today our daughter Lauren travelled with her two children to Turkey with EasyJet to join us. My wife and I travel a lot with EasyJet and we have always been supporters and advocates of this carrier. However I am not impressed today! She purchased at great expense a special fold down pushchair to take on board with her to make life easier as her daughter Niyah is only 7months and her son Harley 3 years old. Harley currently has Leukaemia. As she was boarding there was a complete jobsworth with a card machine who charged her Β£48 for the pushchair as he said it constituted an overhead cabin bag! She explained her situation and he went and spoke to a superior who said itβs up to you. So he turned and charged her! If she had a normal pushchair it would have gone in the hold free! However she could not manage the Dalaman end with a baby to carry off the plane through to baggage claim which is why she purchased the fold up pushchair for the cabin. I say to that jobsworth shame on you! I say to EasyJet you should take a look at your customer service! I personally think this is disgusting!- London-Dalaman
- Economy
John L
Verified | Sep 25, 2024Bristol-Dalaman
Economy
cabin cases size and additional flight fees
my wife and myself arrived at Bristol airport and all went well , we weighed in our 2 cases (22 kilo and 21 kilo) we had a 23kilo max, it was very busy that day and the easy jet guy looked at our cabin bags and said that were ok and to hurry up and get our cases weighed in , which we did and went up stairs to the departure area and relaxed after completing passport and security controls . We went into duty free etc and had a browse around ,when it was time to board we presented ourselves to the departure gate only to to be told that our 2 cabin bags were too big ! I protested that we were told by your staff that our bags were ok ,but then I was told that I had pay Β£95 to have cases put the air craft hold , my cases were then took away much to the distress of my partially sighted wife , the queue was now building up and I had no option but to pay the extortionate amount demanded ! However on our return flight on the same aircraft there were no restrictions what so ever ! cases of any size were put in the over head lockers with no problems ! I demand an explanation and a full refund of my money that was demanded from me at Bristol ! Moving on from that incident on our arrival at Daleman airport we were then delayed once again at passport control because our passports were in our cabin cases and we had to rely on the kindness of the Turkish to retrieve our cases from the carousel so we could show them our our passports ! On finally exiting the airport 45 minutes later we located our transfer bus ! I I use the term "bus" with disgust ! A beat up transit van with 14 people already on board , squashed in like sardines with no air-con for long 2.50 minutes to Icmelier dropping off other passengers on route ! my wife was sick with the heat and conditions on board, what a way to start our holiday !! a total disaster !!- Bristol-Dalaman
- Economy
- Loss: β¬115
- Desired solution
Refund
Giuseppe P
Verified | Sep 25, 2024Olbia-Naples
Economy
Influence by other flights
Volo cancellato alle ore 23 per tre persone compresa bambina 5 anni e nessuna assistenza dalla Compagnia. Il giorno dopo ci hanno dato volo olbia- barcellona e Barcellona- napoli per rientrare avuto rimborsi albergo e taxi ma ci hanno negato risarcimento. Copio motivazione To further explain what happened on the day; an earlier sector air traffic control restrictions substantially regulated the air space due to capacity/staffing issues which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. This delay pushed your flight into the curfew at Naples (NAP) which meant we had no option but to cancel your flight. There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. However, in the circumstances, these options would not have helped as your flight was cancelled due to air traffic control restrictions.- Olbia-Naples
- Economy
Richard G
Verified | Sep 25, 2024Zakynthos-New York
Economy
Technical problems
APPARENTLY AN INSUFFICIENT FUEL WAS THE PROBLEM HERE . EASYJET PILOT HAD TO DIVERT TO MILAN FIR REFUELING . DUE TO A 3h20m DELAY IN LGW I MISSED MY NORSE ATLANTIC FLIGHT TO JFK. HAD TO SPEND A NIGHT IN A HOTEL AND BOOK ANOTHER (Delta) FLIGHT TO GET ME HOME- Zakynthos-New York
- Economy
Ralph A
Verified | Sep 25, 2024Lisbon-London
Economy
No reason given
My wife Annalex Ardill myself (Ralph Ardill) and our son Ethan Ardill (age 15) - were due to fly from Lisbon to Luton on EZY2464 at 21:25 on Sun 22nd 2024 - You then cancelled this flight and we were left stranded in Lisbon Airport - we had to get back that evening as I have complicated post-stroke medication I needed to take the next day and our son also needed to be back next day for essential post knee surgery therapy. With no flight options that eve we then had to book later flights that eve on WizzAir W9 5436 (Reservation Code PFZPJI) at a total cost of 953.97 Euro - this WizzAir flight was then delayed overnight and we had to stay at the Melia Hotel at a cost of 337 Euro - the next day this WizzAir flight was further until after midnight delayed and in our absolute desperation to get home for our essential medical treatment we had no option but to book the only seats we could get back to London at that time on on the Air Portugal flight TP1364 at 16:10 on Mon 23rd Sept from Lisbon , Terminal 1 to (LHR) London , Terminal 2 at a total cost of 1.895,91 Euro - As a result of your cancelled flight we have had to endure an unbearable level of stress and concern regarding the health of myself and our son and have also had to incur an additional total costs of 3,186.88 Euro for the additional two sets of flight tickets and one hotel we had to book to get us home safely for treatment and medication - we hold EasyJet totally responsible for this inconvenience and additional costs and demand that you immediately refund the costs of the original Easy Jet flight you cancelled, fully reimberse us for the additional 3,186.88 we have had to spend to get us safely home as a result of your cancellation and would also request additional compensation on top of these refunds and re0imbursements for the considerable stress and concern caused to myself and my family - I would be grateful if you could contact me immediately on ralph@ralphardill.com or on 07725089719, Regards Ralph- Lisbon-London
- Economy
Jinyoung L
Verified | Sep 24, 2024Nice-Rome
Economy
No reason given
My flight cancelled twice. After cancelled first one, they said the reason is something problem on ATC. And then I needed to go to Rome for connection. I plan to take a flight from Rome to Prague by Wizz airline. So I just tried to get to the Rome first. I changed to flight 1685 from NCE to FCO. I stayed airport for almost 10h and itβs cancelled again with personal reason. They didnβt give any information. I needed a hotel to stay today it was already after 10pm. And doesnβt have a flight to go to Prague 25th of September from nice. So I just bought the ticket from nice to Prague by myself on 26th of September. A day after tomorrow. And booked another accommodation for one more night. I hope easyJet give me a right compensation.- Nice-Rome
- Economy
Madalina F
Verified | Sep 23, 2024London-Hurghada
Economy
Problems at airport
We called the airline and explain them the situation but nothing happened. They said that will receive a refund and nothing. Very disappointing- London-Hurghada
- Economy
Chris S
Verified | Sep 22, 2024Porto-London
Economy
Problems at airport
Flight was delayed because the other flights were delayed. Other London flights were on time. They made us sit on the runway for over 1 hour. We took of at 7:18pm.- Porto-London
- Economy
Zofia Ε
Verified | Sep 22, 2024Milano-Amsterdam
Economy
Strike
My flight from Milan Malpensa to Amsterdam on 24th September was cancelled only 2 days in advance. I had tried to get another flight on the same day, however, there were no seats left. Therefore, I need to stay in Milan for the next days which becomes a huge problem for me. First, I will have to face additional costs of food and transportation. Second, I will not be able to attend my mandatory lecture and tutorials. The biggest issue is that on Wednesday I was supposed to defend my research project proposal which now I have to reschedule to a later date. I am paying for my education and will not be able to fulfil my responsibilities. Hence, I will loose money and encounter trouble with passing the course I am currently taking.- Milano-Amsterdam
- Economy
Zarrina K
Verified | Sep 21, 2024Porto-Milano
Economy
Flight delay
Flight was delayed and no details were given. There was no any weather issues. Also the info on time table was inaccurate and kept people standing with no info. The airport kept changing the gates few times to the different sides of airport making people run thru the crowd- Porto-Milano
- Economy
- Desired solution
James H
Verified | Sep 20, 2024Paris-Geneva
Economy
No reason given
My wife is disabled snd needs special assistance so short notice cancellation is highly inconvenient. We incurred travel expenses which have been refunded. Airline only notified us at 16:43 and offered the next earliest flight which was 17:35. With no chance of making that and needing to be back home Monday for medical appointments we managed to secure seats on the 18:18 tgv 2minutes before it left - highly stressful!- Paris-Geneva
- Economy
Zaia M
Verified | Sep 20, 2024London-Lyon
Economy
No reason given
I received a notification few hours prior to my flight departure, letting me know my flight was delayed. Then called the passengers informing us that our flight was cancelled without giving us any reasons whatsoever. I had to rebook for the following day another flight. Because of the flight cancellation I missed an important event that had to take place early the following day. As it was very late, the shops were closed and I couldnβt get any food. I just wanted to get off from the airport asap as I was scared on my own, not knowing what to do, going back home would have gotten me hours, so I took a hotel from Gatwick to Luton as the following flight was at Luton airport. The distance between those airports are far and costly. Finally I got an hotel which was filled up of bed bus. I was very stressed because of this cancellation. Not to mention the inconvenience caused by this cancellation.- London-Lyon
- Economy
Joao C
Verified | Sep 19, 2024Zurich-Porto
Economy
No reason given
The flight was cancelled out of the blue on the day of the flight. I called easyjet and they took care of booking a new flight and they also booked the hotels until the 12th, then they said i just need to submit my expenses on the website, but everytime i do that, they claim that they cant find the flight im referring to. I siegned no papers.- Zurich-Porto
- Economy
Tina B
Verified | Sep 19, 2024Tenerife-London
Economy
Influence by other flights
We wasnβt told that the flight was delayed until Midnight by an email and was left stranded at the airport with no contact or advice with nobody to contact from easyJet not even by phone. We had to get ourselves to an hotel by taxi and wait until they emailed again to say that they was putting a flight on nearly 24 hours later. We spoke to other easyJet customers the next day at the airport that had been told that the flight was not going at 9:30pm and had been bused out put up in hotels by easyJet but we had already checked in and waiting through all security checks, no announcement only flight board that was telling us it that flight was still going ahead but not until 4am the early hours of the morning so we waited. then at 12 oβclock midnight it was changed on the board and said flight cancelled we then had to try and get back out through the security checks but no one around at that early hours in the morning the airport was deserted. The only hotel we could get at 1am was a dirty room in the city never slept all night. We are not young travellers we are all in our 60s this was very scary for us to just be left alone in a foreign countries airport like this. The flight they put in the next day was delayed again for a few hours and we were kept stuck in a glass hot stairwell whilst we were bused out to plane the captain apologised to all the passengers and said the flight was cancelled yesterday because of a drunken passenger and they had to land in a different country and could not get the plane to turn round and come and pick us up for our flight and had to put another flight on for us 24 hours later. The problem we have is that there was no one in the airport to help us from easyJet. They had all gone home. They didnβt even check to see that some passengers had gone through checked in and was sitting upstairs waiting. We eventually got home but our pickup we had booked could not get us now we were so much later so we had to pay Β£60 petrol to a friend to come and pick us up from London Gatwick I have uploaded this receipt too but not sure if we can claim this. We also had to call our employers to say we would not be in work as we were so shattered from the delayed flight.- Tenerife-London
- Economy
Natalia S
Verified | Sep 18, 2024Madrid-London
Economy
Problems at airport
2 hour delay for technical reasons + 1 more because passenger went missing so they missed their slot to fly. Arrived 14.28 local time 15.38 spain time Airline provided chocolate and 1 tea Made me miss my important appointments- Madrid-London
- Economy
HΓ©lia B
Verified | Sep 17, 2024Lisbon-Edinburgh
Economy
Don't remember
Was very stressful time as not the best a flying made. Made me feel very anxious, had arranged a pick up from Edinburgh but because of the delay had to make alternative transport arrangements, witch I had to call a taxi and pay in money, all because the flight only arrived at 5 o'clock pm instead 1 pm, as programmed. On top of that the easyJet didn't provide any support whilst at the terminal/departure.- Lisbon-Edinburgh
- Economy
Jason K
Verified | Sep 17, 2024Dalaman-London
Economy
Influence by other flights
Was waiting to board flight, to then be told flight was cancelled until the next day, had to check out from airport, transferred to another hotel in the early hours of the morning, no information provided, picked up next day around 1pm to return to airport to fly home, The airline didnt provide any care,we was inconvenience by additional parking costs, additional child care cost, all round inconvenience- Dalaman-London
- Economy
Paolo M
Verified | Sep 17, 2024Venice-Dubrovnik
Economy
No reason given
What time did you arrive at your final destination? -> The fligh was cancelled without explanations of anybody What did the airline tell you, and when? -> Nobody of easyjet's crew was coming to tell us anything. Only one airport representative crew told us where to retrieve the suitcases What care did the airline provide, if any? - No cares were provided to us and anybody who's travelling with us How did the incident inconvenience you? - No explanation was given and nobody went to explain to us what we had to do. EasyJet's desk was totally empty Did you miss an event or lose money? - only the bus tickets and the food ate in the airport- Venice-Dubrovnik
- Economy
Ayushman B
Verified | Sep 17, 2024Schonefeld-London
Economy
No reason given
It was a night mare! There was no easy jet staff at berlin airport at night, and there were some people who were telling us that they were helping us because they were nice - clearly patronising us. However, my problem was that everything I was receiving from easy jet was in german language - which I did not know. So, I felt helpless. A hotel was booked without transportation or food (yes there was no food voucher given by easy jet). because there were very limited options available, I felt being forced to rebook the flight next day via barcelona . I arrived at night which led me to miss a very important meeting. This led me to a lot of stress and mental breakdown.- Schonefeld-London
- Economy
Ruama M
Verified | Sep 17, 2024Lisbon-London
Economy
Technical problems
I was expecting to arrive home around 12.30pm but unfortunately we arrived 8pm because of this. I had to spend some money with public transports because the person who was waiting for us at the airport had to go back home and couldn't wait.- Lisbon-London
- Economy
Catarina M
Verified | Sep 17, 2024Lisbon-Nice
Economy
No reason given
I have spoken with them and they only want to offer the price of the flightβ¦. And i didnt receive anything. Because at the time a booked my flight with another card- Lisbon-Nice
- Economy
Lisa S
Verified | Sep 17, 2024Corfu-Birmingham
Economy
Don't remember
Delay getting in to plane. Then left sat on the plane for remainder of the delay. Offered free glass of water and free soft drink only. Got home 4 hours later than expected in the early hours of the morning. Extremely tired children.- Corfu-Birmingham
- Economy
Lewis H
Verified | Sep 15, 2024Split-Manchester
Economy
Don't remember
We were delayed for 4.5 hours and whilst waiting at Split airport the airport staff informed everyone that we would be eligible to recieve significant compensation for our delays and handed some sheets out explaining this (not enough for everyone). My friend who was on the same flight and therefore suffered exactly the same delay has received his refund of Β£350 and I am looking to do the same.- Split-Manchester
- Economy
Renzo V
Verified | Sep 14, 2024Munich-London
Economy
Problems at airport
Only available flight available with EasyJet was on Friday 06/09/2024 and they recommended booking another flight with a different airline, promising it would be reimbursed in full. However, the approved reimbursement was only Β£500 (just under β¬600)- Munich-London
- Economy
Paulette K
Verified | Sep 13, 2024London-Thessaloniki
Economy
We missed our original flight at 5.55am because Easy jet took so long booking mobility scooter onto our flight. The scooter belonged to Geraldine Davis and I was acting as her carer. We were denied access at the gate and missed the flight due to this.Geraldine wasn't given any airport assistance. It was a complete shambles. I returned to check in, whom told security to let us though, but we had further delays there and no assistance and missed the flight. Kosta at the information desk managed to get us on another flight at 2.30pm free of charge. We had to sit in the airport for another 8.5 hours be boarding our new flight. When arriving in Thessaloniki at 19.30, because of aircraft delays, assistance was waiting for Geraldine, but the scooter had been damaged. Back handle had been pulled off and broken. The underneath of scooter had been squashed and dented. More delays. Fortunately it still just about worked, This was one big secession of disasters. It was exhausting. We reported scooter damage to Swissport complaints dept in Thessaloniki airport. Yours faithfully Paulette King
- London-Thessaloniki
- Economy
Arman D
Verified | Sep 12, 2024Bastia-London
Economy
Weather conditions
The flight was supposed to arrive at 21h. Due to weather conditions it was delayed first 1h and then 3h up to 00h.. we are still in the airport at almost 1 in the morning with no updates, and no plane from easyjet has landed in bastia airport yet.- Bastia-London
- Economy
Ben H
Verified | Sep 10, 2024Tivat-London
Economy
Weather conditions
Flight delayed and then cancelled because of bad weather (heavy rain) Flight departed next morning at 11.15am- Tivat-London
- Economy
Martina F
Verified | Sep 9, 2024Porto-Madrid
Economy
Technical problems
My flight from Porto to Madrid was delayed for more than 3 hours, which made me miss my next flight from Madrid to Vienna. I had to buy a new flight for the next morning to a different destination and another bus ticket.- Porto-Madrid
- Economy
Lindsay J
Verified | Sep 9, 2024Nice-London
Economy
No reason given
This flight was booked as my father is gravely ill and my mum asked me to come to give her some support. She was very distressed that I canβt get to her until the new flights I have booked for Wednesday.- Nice-London
- Economy
Nathan H
Verified | Sep 9, 2024Bristol-Barcelona
Economy
Don't remember
Theyβve not replied and after 4 hour delay due to them not getting any staff to do the trip we missed our first night in Barcelona.all we got was a terrible coffee and pot Pringles which took ages to come out for our patience- Bristol-Barcelona
- Economy
Nicola W
Verified | Sep 8, 2024Milano-London
Economy
I was told the flight was over booked so I booked another flight made alternative plans and had to incur extra costs because of the inconvenience
- Milano-London
- Economy
Tharseni R
Verified | Sep 8, 2024Mulhouse-London
Economy
No reason given
I had a my 1st cousin's hindu wedding on the 6th September because the flight got cancelled, I came to London in a car and used the Ferry. I travelled with Mr Akash Mylvaganam, Mr Kularajah Mylvaganam and Mrs Susila Mylvaganam on the Ferry ( booked the Ferry with DFDS) .- Mulhouse-London
- Economy
Tharseni R
Verified | Sep 8, 2024London-Mulhouse
Economy
No reason given
I had two flights booked with easyJet - 1st flight from Basel to London Gatwick on 5th September ( under the same booking reference ) and this was cancelled 4 hours before departure and I therefore made a trip to London United kingdom on the car and came by ferry ( this costed 640 Euros ) because I had to attend my 1st cousin's wedding. I missed most of the wedding because of this because I couldn't make it on time. Now again I was due to fly on the 8th September at 18.35 and this flight also was cancelled with very short notice ( only 3 hours of notice given ). I suffer from severe depression and this has caused a lot of distress.- London-Mulhouse
- Economy
Laura P
Verified | Sep 8, 2024Munich-London
Economy
No reason given
The flight got delayed 2h, then it changed from delayed to back on time. In the end it was cancelled 1h before departure- Munich-London
- Economy
Alberta G
Verified | Sep 7, 2024Dubrovnik-London
Economy
No reason given
Flight was due to depart 10.40 local time, update was made flight time delayed to 11.20. In the airport the time then changed to 11.40 but departed at 1pm please see attached images. Flight time was 2.20min this changed to over 3 hours. At 3pm we have began to fly around Gatwick and landed and released at 4pm not 1.15 as scheduled this makes the delays way over 3 hours. However easyjet has registered the delay only for 1.5 hours. Please see official page where there alone you can see dalay is 1.20h plus 1.48h from one end to the other dubronic to gatwic that alone makes over 3h delay time. Boarding passes have been deleted ny easyjet and e wallet but i have attached pictures from our flight company on the beach- Dubrovnik-London
- Economy
Jason B
Verified | Sep 6, 2024Heraklion-London
Economy
Don't remember
Our flight was delayed at the airport, our son has Autism and was unable to stay in the very busy and very loud terminal. We paid β¬110 (β¬55 per person) for a VIP lounge as our son was becoming very distressed. We were then kept waiting on the plane for around two hours until we took off. We didn't arrive home until 1115pm and my son had school the next day which he insisted on attending even though he was exhausted (routine and dates are part of his OCD with his Autism).- Heraklion-London
- Economy
Alessio C
Verified | Sep 6, 2024Venice-London
Economy
Influence by other flights
The flight was 2 hours and 53 minutes late but then we stayed in the plane well beyond 3 hours by the time they actually opened the door. I ended up arriving home after 4am and had to take a cab rather than a train as it would have been possible without the delay. The airline just said it was because of earlier flights- Venice-London
- Economy
Hanna H
Verified | Sep 5, 2024Palma de Mallorca-London
Economy
Weather conditions
My flight was initially delayed for more than 2 hours, and I was waiting for further information on the board. Later, a message appeared about the cancellation of this flight. The airport employee said that the flight was canceled due to weather conditions- Palma de Mallorca-London
- Economy
Volodymyr H
Verified | Sep 5, 2024Palma de Mallorca-London
Economy
Weather conditions
My flight was initially delayed for more than 2 hours, and I was waiting for further information on the board. Later, a message appeared about the cancellation of this flight. The airport employee said that the flight was canceled due to weather conditions- Palma de Mallorca-London
- Economy
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