easyJet complaints: comments, page 14
950 comments
Elisha B
Verified | Dec 28, 2024
London-Isle Of Man
Economy
No reason given
Flight was delayed but 3.5 hours with random reasons that did not add up. Eventually cancelled at 9pm. No hotels on site. My husband, toddler and I had to stay overnight at the airport on a bench as we booked a flight early the next morning and had to return by 5am.
- London-Isle Of Man
- Economy
Gavin B
Verified | Dec 28, 2024London-Isle Of Man
Economy
No reason given
Flight was delayed for 3.5 hours. More than 3 reasons which didn't add up before it was cancelled at 9pm. Slept overnight at the airport on a bench due to no hotels on site and needing to be at the airport by 5am next morning.- London-Isle Of Man
- Economy
Norah D
Verified | Dec 28, 2024London-Amsterdam
Economy
Weather conditions
The flight was delayed from 20:10 to 23:10, and when we arrived to Amsterdam there was no more public transport so I needed to get an uber home.- London-Amsterdam
- Economy
Diana B
Verified | Dec 27, 2024Paris-London
Economy
Don't remember
The flight was delayed 4hours which made me late to my train with waiting additional 4hrs at the train station- Paris-London
- Economy
Phang Y
Verified | Dec 27, 2024Lyon-London
Economy
No reason given
Subject: Request for Assistance Regarding Missed Flight and Associated Costs Dear Easyjet airline Customer Service, I am writing to express my concern regarding a missed flight on Flight Number:EZY2432 scheduled to depart on 27 December 2024 from Lyon-Saint ExupΓ©ry Airport to London Luton Airport. Unfortunately, due to this situation, I experienced significant inconvenience and financial loss. The missed flight caused me to miss an early morning bus that I had booked to continue my journey, as well as incur non-refundable Airbnb expenses for the night accommodation from 27 December 2024 to 1 Jan 2025 . These unforeseen disruptions have not only affected my travel plans but also resulted in additional costs. I would appreciate it if you could review the circumstances surrounding the missed flight and consider compensation or reimbursement for the expenses I incurred due to this situation. I can provide receipts and further details upon request. Thank you for your attention to this matter. I look forward to your response. Best regards, Phang Thui Yon 60165220990 [Booking Reference Number]: K8N7CPS- Lyon-London
- Economy
Megan M
Verified | Dec 27, 2024Edinburgh-Alicante
Economy
Don't remember
I was not the lead passenger other passengers we flew with have contacted the airline in regards to this- Edinburgh-Alicante
- Economy
Ava M
Verified | Dec 27, 2024Paris-London
Economy
Weather conditions
Flight is delayed due to air traffic and the fog flight will be delayed for three hours or more possibly cancelled if the weather does not get better- Paris-London
- Economy
Chrissy W
Verified | Dec 27, 2024Paris-London
Economy
Weather conditions
Flight has been delayed due to air traffic and weather it could be delayed from three hours or more possibility of cancellation if weather does not get better- Paris-London
- Economy
Gillian K
Verified | Dec 27, 2024London-Edinburgh
Economy
Don't remember
We were advised that the flight was delayed - it was difficult to keep track of actually what was happening. Our eventual arrival home was severely delayed. Once it became apparent that there were problems with the flight, we did take the precaution of booking a hotel overnight at Stansted just in case it proved necessary. This was extra cost.- London-Edinburgh
- Economy
Caitlin L
Verified | Dec 27, 2024Paris-Manchester
Economy
No reason given
I arrived on time for my flight. The flight board advised what gate to go to and said βon timeβ when we got to gate B12 it said delayed until 16:30 then at around 15:25 they announced on the tannoy the flight is delayed until 17:45 with no explanation why- Paris-Manchester
- Economy
Surinder K
Verified | Dec 24, 2024Manchester-Amsterdam
Economy
Don't remember
We had paid additional to take the 07:05 flight planning to get there in the morning and returning on the last flight back on the 23rd. This would give us 2 days to visit the country. We arrived late afternoon meaning we lost the morning and were already tired. The airline boarded us and as we were due to take off, the airline told us the engineers wanted to do some checks due to some mist and asked us to leave the aircraft. After this I asked many times for updates and no one knew what was going on. Once we had waited 2 hours I had to go and get us some drinks. Unfortunately I did not have reciepts for these although I have a picture once boarded on flight. Shortly before we boarded we were offered vouchers to the value of Β£6 but many were worried to go off and use them in fear of missing the flight. It was too last minute. Upon boarding I asked if the problem was fixed, staff said yes. I asked was it repaired or replaced, he did it don't know "i don't even know what was wrong" i said i don't know if that's worrying. We lost out on half a day of exploring the Christmas events which was an inconvenience as we had booked 2 days to get in much as we can during the festivities. We were sadly unable to book in the light festival due to being short of time, we had to carry our luggage around with us to save going to the hotel and back meaning we would be wasting at least an hour of daylight time. 4.5 hours does not seem like alot but it is when the holiday itself was planned over the 2 days.- Manchester-Amsterdam
- Economy
Rhonda H
Verified | Dec 23, 2024Glasgow-Belfast
Economy
Weather conditions
Delayed several times then cancelled late on slept in airport as was planning to fly early next morning but due to another cancelled flight that didnβt happen- Glasgow-Belfast
- Economy
Luis Filipe D
Verified | Dec 21, 2024Funchal-London
Economy
No reason given
Due to overnight change i was notified early morning of a delay, then later I was notified of a cancellation and transfer flight day Which unfortunately is not good enough for me as I have to work on 22nd Please note that the airport have been operative for other airlines and even for easyJet arrivals from different destinations So weather conditions should not be evoked here I had to get an alternative flight and airline- Funchal-London
- Economy
Jane B
Verified | Dec 20, 2024London-Isle Of Man
Economy
No reason given
Airline has refused to pay anything. We finally arrived about 5pm on Saturday afternoon. We had to pay for a hotel and meals but Easyjet are refusing to pay for anything.- London-Isle Of Man
- Economy
L S
Verified | Dec 20, 2024Economy
Customer service
I had a return flight cancelled, because I complained about the appalling customer service onboard. Also the cabin bag policy is a FRAUD.- Economy
Maureen N
Verified | Dec 17, 2024Liverpool-Belfast
Economy
waiting for over 1 hour to board plane and having to stand
Liverpool airport flight board told us to go to gate 8 and we had to stand for over an hour in a corridor with no seats yet the flight hadn't departed Belfast to LIverpool to pick us up. So why give out instructions when the flight wasn't even on its way to pick us up. We are both 71. We were in a lot of pain because of this. Why weren't we offered complimentary drinks when we got on board. Absolutely disgraceful- Liverpool-Belfast
- Economy
Nikolaos R
Verified | Dec 17, 2024Milano-Athens
Economy
20 min before landing, with the suitcase with extra cost paid, they denied to let us in bord, with the plane door open and while we were describing them that we had financial and life matters things to solve on our destination. No effort was made by the two employees that were responsible for all the matters to help us as much as we were trying to find our way to the plane.
- Milano-Athens
- Economy
Donald S
Verified | Dec 16, 2024Edinburgh-Copenhagen
Economy
Problems at airport
My wife was meant to have a zoom job interview after arriving in Copenhagen, due to this delay. She missed her interview and caused real distress- Edinburgh-Copenhagen
- Economy
Peter M
Verified | Dec 13, 2024Schonefeld-Bristol
Economy
Baggage charges
On our journey out from Bristol we had no problem at all with the βOne Large Cabin Bagβ we had prepaid for but on our return journey from Berlin we were told in quite an aggressive manner that we would need to pay more to have the bag put in the hold as it was to big for the cabin (exactly the same bag as going out). The bag size is 56cm x 35cm x 24cm. We reluctantly paid to avoid any more argument.- Schonefeld-Bristol
- Economy
- Loss: β¬48
- Desired solution
Expenses reimbursement
June M
Verified | Dec 12, 2024Faro-Bristol
Economy
Weather conditions
Storm darragh hit the uk. So our flight around 10 am was delayed. we did not get on board the plane until about 6.20 pm. Had a voucher each for 18 euros but wasn't told that you had to spend all in 1 place so lost out around 4 euros.- Faro-Bristol
- Economy
Sean M
Verified | Dec 9, 2024Belfast-Glasgow
Economy
Weather conditions
~There were 10 of us travelling in total, this was the flight out so obviously we did not use the return flight- Belfast-Glasgow
- Economy
Jason C
Verified | Dec 8, 2024Paris-Birmingham
Economy
Technical problems
I am my wife's carer. This disruption was long. We contacted the airline who said it was 2hr 50 minutes late infact it was 3hr 30 minutes late taking off- Paris-Birmingham
- Economy
Gail C
Verified | Dec 8, 2024Paris-Birmingham
Economy
Technical problems
I contacted airline who said flight was not over 3 hours but it should have been 9.50 and departed at 13.15. I am a wheelchair user and I was waiting an extra 40 minutes plus for someone to put me on the plane. I had to cancel appointments back home and rearrange my schedule. My connections I had missed and had to wait for another train- Paris-Birmingham
- Economy
Helen R
Verified | Dec 8, 2024Rhodos-London
Economy
No reason given
Received a text message 5 hours before our flight to say flight had been cancelled. No assistance offered other than to rebook flight. Had to fly to Amsterdam and then on to Gatwick. Arrived home 12 hours late.- Rhodos-London
- Economy
Emiliano R
Verified | Dec 8, 2024Geneva-Barcelona
Economy
No reason given
My wife has contacted with the airline. They have returned only the refund for the expenses, but denegated the compensation. My wife has already upload the documents on behalf of the whole family.- Geneva-Barcelona
- Economy
Sannah P
Verified | Dec 5, 2024Amsterdam-London
Economy
No reason given
I only got paid my expenses for this delay. This was the hotel, taxi and food. I didnβt get paid no compensation for this delay- Amsterdam-London
- Economy
Roberto Carlos V
Verified | Dec 4, 2024Lisbon-London
Economy
No reason given
I could not use Easyjet food Vouchers. Original flight should depart Lisbon 11Oct24 16:40hrs after many changes showing flight cancelled on the airport screens ACTUALLY departed during the early hours next day 11.10.24 over 7hrs delay. Arrived at my home after Gatwick to London Blackfriars train and a TAXI home at 05:58hrs Sat 12 Oct 24 ( see taxi receipt attached). I do not have the train receipt.- Lisbon-London
- Economy
Elizabeth N
Verified | Dec 3, 2024London-Rhodos
Economy
Influence by other flights
Severe delays outbound and inbound . As arrived late into Gatwick- could not use my return train ticket to get home so had to order an uber from Gatwick to Chichester!- London-Rhodos
- Economy
Becky C
Verified | Dec 3, 2024Barcelona-Bristol
Economy
No reason given
Our flight from Barcelona to Bristol was due to to leave at 10:15. We left at 1:38 am which is more than three hours delay we then experience severe turbulence which delayed the flight arrival time further. We were told by the pilot the reason for the delay was that they had a difficult passenger on their flight back from Scotland to Bristol and then on from Bristol to Barcelonawhich is why the plane is delayed when we arrived in Bristol there was very bad weather and they were unable to get the stairs to the plane to disembark so we waited a further 30 minutes on the tarmac meaning that we didnβt get off the plane until 02 48 is when we arrived in Bristol Airport have a photograph to confirm this time. EasyJet did provide us with a β¬5 food voucher, but as it was so late gone midnight, we could hardly use it. As everything was closed. The only additional costs we incurred apart from having to buy food in the airport was extra parking at Bristol Airport as we were late getting picking up. I missed work the next day due to this delay.- Barcelona-Bristol
- Economy
Aron S
Verified | Dec 1, 2024Tel-aviv-Manchester
Economy
No reason given
The airline has told us' that the flight was cancelled due to airlinetraffic and it is not their fault. still they did not give us any money back. When we tried to talk to them' we didn`t feel, that anyone cares about us. I was supposed to travel for a wedding and to visit my parents. As my flight was cancelled, my parents were very disappointed and I was very upset missing the whole event.- Tel-aviv-Manchester
- Economy
Jaroslaw S
Verified | Nov 27, 2024Arrecife-Edinburgh
Economy
No reason given
Flight was diverted to Glasgow Prestwick and had to wait for a taxi in the middle of the night so when I managed to finally get a taxi I arrived to Edinburgh in the morning- Arrecife-Edinburgh
- Economy
Judith P
Verified | Nov 26, 2024Nice-Palma de Mallorca
Economy
No reason given
It happened late at night, my husband is 83 years old and we were stranded with no help and only little battery on phone. Easyjet website crashed as so many people tried to get one of their proposed flights. I struggled to find a bed for us for the night but eventually found one in village outside Nice. Needed taxis there and back. Found flight via Madrid to get us to Palma where meeting our son. Very stressful and cold! Money back for flight but could not register any of these expenses with Easyjet. Form on website not working.- Nice-Palma de Mallorca
- Economy
Razmik B
Verified | Nov 21, 2024Krakow-Paris
Economy
Weather conditions
The flight was cancelled. I contacted the airline and they said there is nothing we can do to help, buy a new ticket.- Krakow-Paris
- Economy
Roger L
Verified | Nov 17, 2024London-Arrecife
Economy
Unreasonable charge for hand luggage at Gatwick.
We were about to board our flight to Lanzarote with EasyJet and was asked to check the size of our cabin bag. It was with the bag checker which had two sizes and was asked to check in the smaller of the two sizes. The bag fitted easily in the slightly larger size but in the smaller hole, the wheels and handle were the only things stopping the bag from going in. We noticed other people with the same size bag who didnβt have their bags checked. We were charged Β£48 for the this and thought this was disgusting. To be charged this amount because of the handle and wheels is a rip off ! We have flown with easyJet and other airlines in the past and have never had this problem before with this particular cabin bag. There was plenty of space in the overhead storage for our bag, we have photos to prove this. Very disappointed!
- London-Arrecife
- Economy
- Loss: β¬57.6
- Desired solution
Refund
Samantha M
Verified | Nov 16, 2024Manchester-Bilbao
Economy
Weather conditions
Flight diverted to Bordeaux. Easyjet did not provide onward travel. Only gave option to return to Manchester. Accommodation already booked at original destination so would have lost money to go back to Manchester. Had to make our own arrangements for onward journey which ended up having to use several modes of transport, trains, buses, tram, taxi. Train ticket shows Bordeaux to Hendaye but due to weather it only got us as far as Bayonne. Should have arrived at Bilbao at 11am but finally arrived at destination at 1.30am following day.- Manchester-Bilbao
- Economy
Francis O
Verified | Nov 15, 2024Belfast-London
Economy
Don't remember
After Boarding Flight, Captain then Informed everyone there was a Technical Problem and we would have to Depart the Plane and Return to the Airport Main Area until the Problem was Resolved. After an Hour it became Apparent that this Problem would not be Solved quickly and I endeavored to Contact EasyJet within the Airport to no avail. It was obvious that I could No Longer reach my Destination in London in Time and so I asked about a Refund and was Removed from the Airport before gaining Satisfaction. Swissport were available but Unhelpful and so I returned to my Home in Belfast. The Flight originally left over 3 hrs Later than Scheduled.- Belfast-London
- Economy
Matej L
Verified | Nov 12, 2024Paris-Split
Economy
Problems at airport
One hour before our flight it was cancelled. Easy jet staff told us that we will be refunded money and to stay calm. We are foreingers and we neded to go to work asap. They ofered us flight 7 days after. We toon taxi and booked glight from CDG, and booking night in hotel. No one contacted us about our refund. We arrived two days after.- Paris-Split
- Economy
Emma G
Verified | Nov 12, 2024Hurghada-London
Economy
No reason given
Our flight (ezy8746) was due to depart from Hugurdah to London Gatwick on 20/09/24 @ 22:25 Checking on the app throughout the day it was communicated that a UK yellow weather warning had been issued by the Met office at 11:00hrs local time. We arrived at the airport in plenty of time and at approx. 17:30 we had already been made aware of a delay of 1hr and 48 mins meaning that the flight was due to depart at 00:08hrs. we were advised on the app that there was a delay at 17:37hrs. yet the airport was still displaying on time. A further delay of 20 mins was added to the app around 18:07hrs with a further delay of an additional 20 mins being advised at approx. 21:56hrs. Gatwick confirmed that they were also expecting our flight at 04:16hrs on 21/09. The board at Hurghurda airport stated STD and ETD of 23:30hrs, even at 23:48hrs. We were also advised that we would be stopping at Milan for a crew change which mean an additional 2 hrs to our journey without any prior consultation. We had paid for a direct flight and this is what we expected. A Tui flight TOM83 left the airport at 23:10 landing at London Gatwick 03:10hrs on Saturday 21st with no issues, so you can imagine our surprise as to why our flight had been cancelled with adverse weather conditions being cited as the reason for the delays and subsequent cancellation. At 23:48hrs the board at the airport changed to reflect STD 22:25hrs and ETD now at 15:25hrs Upon checking on London Gatwickβs website, the flight stated it had been cancelled. This was at 00:05hrs. The app was still stating that departure was still due at 00:30hrs at 00:59hrs despite a message an hour previously being logged that the flight had been delayed overnight. At 01:58hrs the app advised that we had indeed been rescheduled to flight at 15:30hrs on Saturday 21 September. Some 2hrs after the cancellation had been advised by the staff at the airport and at Gatwick. We tried on a number of occasions to talk to anyone we could at the airport to find out what was happening, There was no one there to give us any correct information and had to wait several hours before a member of staff finally arrived. He seemed to just be talking to groups of people who were asking information and it was clear was only interested in those who had booked using EasyJet Holidays. There was an EasyJet plane on the runway and we were informed that they were awaiting confirmation as to whether the Pilot was going to fly us back. We were told to make our way down so we could go and get our bags and were to be taken to a hotel at around 01:00hrs Those who had booked through EasyJet Holidays were asked to go to the bus first, with no further explanation to those who were left as to what was going on. We finally go told we were being taken to the Hawaii Le Jardine Aqua resort. (This is listed as a 3.5 star resort. Most certainly not, I would not even grant a Β½ star.) When we arrived at the hotel around 01:30-02:00hrs on 21/9 it took until 03:30hrs for us to be seen and given at room. During which time we had to all stand in the foyer which was not air conditioned, was not offered anything to drink, was full of mosquitoes, filthy and quite frankly disgusting. Walking up to our room we witnessed several plates full of food and god only knows what else outside doors in the hallways, a white three tier boxed unit which was covered in old food. When we finally got into our room, the doors did not lock, Bedding was unsanitary covered with stains including the actual pillow inside the cover. The cup was stuck to the tea tray which was filthy. The kettle in room 1451 was extremely unsafe as had a damaged plug with only 1 pin. Curtains threadbare in areas and hanging off in parts. Floor was covered in dust, hair and dirt and grime and had not been clean for a very long time due to evidence of dirty mop marks here and there. Bathroom filthy, splashes all up the mirror where had not been cleaned, thick scale in toilet and faeces in 1449. Shower screens filthy and shower floor still had public hairs in it. Hand prints and make up on mirrors in room. God knows what on the walls but very heavily marked and stained. The aircon was sporadic at best, neither parties in either of the rooms managed or wanted to sleep. In the morning we went down to get a cup of coffee and some food having not eaten or drink since lunchtime the day previous only to be met with what can only be described as gut wrenching disgust, the hotel corridors were laden with rotten food, filthy moped floors, a smell of decaying food and dirt filled the air. In reception, I was unable to take pictures of what we experienced due to βfearβ of any sort of upset this may have caused. I can only try my best to describe what we were faced with. It was akin to a scene which can only be described as unsanitary, the restaurant (if thatβs what it could be called) was filled to the brim with people, loaded plates of food, flies everywhere, children sitting on tables or running riot eating food like what I can only describe as like animals. No one used cutlery, even to get the food and whilst I appreciate this maybe culturally acceptable to the community there, it was most certainly not sanitary or acceptable for me or the others placed in this hotel from the cancelled flight. When we finally found the coffee station., there were no clean cups nothing was clean, although the staff tried to assist and found us an unopened paper cup packet we were also unable to use these due to the concern of what we may be subjected too given the unsanitary conditions. We left feeling extremely uncomfortable, Intimidated and very out of place. It became clear that the hotel was a locals destination and we were not welcome. We walked outside hoping to find somewhere semi clean to sit, to no avail. We witnessed residents of the hotel standing on their balcony spitting water/drink, seemingly at us. When we decided to try to locate some bottled water we were told it was $1. We went and spoke to the reception to get some sent to the room as we were not being collected until 12 that afternoon and decided to go and spend the time in the room away from the locals. We were finally picked up at 12:40 after everyone standing in the foyer of the hotel waiting for 40+ minutes the discussions between everyone where the same. No one felt safe, they had not slept or eaten or drunk at the hotel and we all felt we would have been better being left at the airport and slept on the floor. Whilst we were waiting we were approached by one of the members of staff βAbdulβ. He was extremely pleasant and was very friendly he could quite clearly see that we felt uncomfortable and asked where we had been staying previously. When we told him it was the Palm Royale, Soma Bay. He spoke about working in the area and how much of a contrast this hotel was. He went on to say about how bad the hotel was, the locals were unhappy never smiling and that the children were not children but similar to dinosaurs. When we finally were picked up and delivered back to the airport we met with others on our flight we found out that the EasyJet Holidays had been placed in another hotel which sounds like the Hilton compared to our accommodation. When we boarded the flight we were advised that there was very little food on the flight, due to it being ruined over night with the heat. During the flight the Pilot made an announcement that the information we received from the airport was incorrect, she very kindly clarified that the adverse weather earlier that day had caused a knock on effect causing the delays and subsequently the flight time allowed was not sufficient to return to the UK. She also went on to explain that the air crew had also experienced very traumatic experience with their accommodation seemingly with people in their beds. The reviews online for this hotel are quite clearly not what we experienced. We were made aware that there was also a festival which contributed to the amount of Egyptians at the hotel. This does not detract from my party found the event most distressing and resulted in a very negative result to what up to that point even with the delay an extraordinary holiday. We were advised to write to easyjet regarding our experience by the crew.- Hurghada-London
- Economy
Bruno R
Verified | Nov 11, 2024Barcelona-Lisbon
Economy
No reason given
I was only made 5 hours before the flight departure. At that time I was already on the way to the airport as I was staying in a different city. I had to extend my car rental for an additional day due to the flight cancellation.- Barcelona-Lisbon
- Economy
Carl D
Verified | Nov 8, 2024Copenhagen-Manchester
Economy
Technical problems
The delayed flight which should have departed at 21:35 but did not take off until after 01:30AM, was blamed on aircon issues and no replacement planes available in Manchester so they had to fly one in from another airport. This was not told to us until we were sat on the plane. They also announced on the plane that they had no fuel so we would have to wait whilst the plane was refueled. I did not arrive back home until after 04:30 the following day which meant i was not able to attend work or planned meetings which caused stress and disruption to my already very busy week, plus lack of sleep.- Copenhagen-Manchester
- Economy
Harrison G
Verified | Nov 6, 2024Larnaca-London
Economy
No reason given
On the day of our 22:15 departing flight, me and my 3 friends of whom I was travelling with, received an out of the blue email at 20:51 saying that our flight home was cancelled. We had already been waiting in the airport for about an hour and were provided with almost no explanation or assistance for hours after the cancellation - with not a single Easyjet representative being present. We were then told that the only flight available that would actually be paid for by Easyjet was a whole 2 days later and that only 2 of my travelling party could get on with my other friend having to return home a further day later. At the time I had just finished school and had expended all my finances during the month of being in cyprus so this was my only option as I could not afford a different flight regardless of whether Easyjet would compensate for it at a later date. We eventually were picked up from the airport in a packed coach with the rest of the people who on the flight and brought to a horrible hotel based in the middle of nowhere for 2 nights. Then, early in the morning on the 3rd, we seperated with our friend who was forced to stay another day but because we could not pay the entire fee for a taxi to his new hotel, were forced to walk several km in the blistering sun carrying our month's worth of luggage. Me and my friend were then driven to airport just to find out the flight was once again cancelled/delayed to the next day. We were then driven to another hotel for the night and then the next day on 4/7/23 we finally boarded our flight back to the UK. I filed a compensation claim with easyjet which they rejected.- Larnaca-London
- Economy
Laura D
Verified | Nov 5, 2024Lisbon-London
Economy
No reason given
I had checked in my luggage and was arriving to the gate only to find that the board said that the flight was cancelled, however on the app it says that it is delayed (from 7am to 13:55pm - nearly 7 hours!) - which is confusing. At the gate they did not give us a reason but only say that the plane will arrive at 11.30am so it might be sooner to be board, but they do not know. It seems like nobody knows if I can get my luggage back to book onto another flight so I am afraid to cancel in the case it does not come back to me and flies to Gatwick - nightmare with zero communication or help from EasyJet Plus Customer Service, or airport staff. I will arrive into London by 4:30pm which is almost 7 hour later than planned. I am missing an award ceremony I had paid Β£2000 for my company to attend for a table - we are nominated for an award which I will miss.- Lisbon-London
- Economy
Djamal M
Verified | Nov 4, 2024Barcelona-Geneva
Economy
Weather conditions
My flight from the 3rd of November has been cancelled and they replaced me on a flight the 4th at 15.30. I'm currently waiting at the airport and the planned delay is 4 hours and 30 minutes.- Barcelona-Geneva
- Economy
Guy W
Verified | Nov 3, 2024Manchester-Malaga
Economy
Technical problems
Awoke at 06.30 to find messages from EJ offering compensation to people willing to change flights. By time reached terminal display boards stating flight cancelled. No one from EJ around or person on information desk to get update. Sometime after 11 an EJ person appeared and informed that there would be a flight at about 13.00 and to keep watching flight boarding display. No offer of vouchers etc. Board later showed departure is flight scheduled as 13.00 would be about 13.45. Prior to boarding another EJperson questioned what inf ormation we had been given and whether food vouchers had been provided (hadnβt). Flight now classed as re-scheduled. Took off at about 14.00, landed at 18.00. Travel Co had to organise new tickets for our coach ride to Seville, arrived at hotel there at 22.00. Managed to find dinner at 22.30 over 10 hours since last ate.- Manchester-Malaga
- Economy
Georgia K
Verified | Oct 31, 2024Edinburgh-Belfast
Economy
Technical problems
Delay of flight more than 3 hours less than 4 hours. Booking number K81WTH8. Pilot informed that there was an issue with the plain that was gonna take us to Belfast, and they had to bring another plain from Liverpool.- Edinburgh-Belfast
- Economy
Ana L
Verified | Oct 31, 2024Palma de Mallorca-London
Economy
No reason given
The flight was delayed initially. The information on the boards was that we would be boarding at midnight, however, on the website and app the information was that the flight was boarding at 2 am. Between the hours of 8 pm and 1 am the information kept changing and was different in the different boards and also different to the app and website. At around 1 am, a small number of passengers received a message saying that the flight had been delayed for the following day at 5pm. However, I did not receive any information at all, no email, no message, nothing on my app. By this point, no vouchers had been provided for food or drinks. It wasn't until almost 2 am that we finally managed to speak to someone responsible. The manager had only arranged accommodation for 47 people despite having 105 passengers. We were not informed or reassured and it wasn't until almost 3 am when we arrived at a hotel. The organisation of the airline was disastrous. The replacement flight was booked for the following day at the end of the day (5.30pm) and no earlier options were given. Due to personal commitments, I could not wait for the provided flight and had to purchase a flight to Luton at 10 am at an extra cost. Most of the flights from Palma that day were delayed, which had a knockout effect since the morning. Therefore, there was enough time for easyjet to take action, to inform passengers and organise solutions. Instead, they created a horrible and stressful experience for everyone due to a lack of professionalism. Thanks for your help- Palma de Mallorca-London
- Economy
Guy W
Verified | Oct 30, 2024Manchester-Malaga
Economy
Technical problems
An email & text arrived at 0.30 23/10/24 hours offering compensation for people willing to switch flights as they were having to use a smaller plane..Not seen until 0700. Went to terminal asap to find flight displayed as cancelled. Could not find EJ operative to seek clarification for ages, when I did they were unable to offer any useful information other than keep an eye on flight data board. No offer of vouchers for food etc. Eventually person said flight was being scheduled for 13.00 and keep eye on board which after a time suggested flight likely to be 13.50. As As we were being readied for boarding an EJ operative queried what information we had been given and questioned whether vouchers had been proffered. Flight now classed as re-scheduled and took off at 14.00. Arrived at our destination at 22.30 after long coach trip. Weary and tired after a long stressful experience, without food for over 10 hours. No financial loss.- Manchester-Malaga
- Economy
Jesus D
Verified | Oct 30, 2024London-Barcelona
Economy
Problems at airport
I bought the tickets on the same day as my father in law was about to die. We rushed to the airport and when we arrived, just over an hour before the flight, the screens said "contact the airline desk" They told us the flight had been cancelled. They said there were delays for most flights at Gatwick and the control tower had cancelled a number of flights including ours They asked us to go on the app where we got the option to select an alternative flight or get a refund. None of the alternative flights were for the same day. I think I recall the earliest one was the next day at 3pm. That didn't work for us so I didn't select that I ended up requesting a refund on the next day which I got a few days later- London-Barcelona
- Economy
Ali N
Verified | Oct 30, 2024Bordeaux-Milano
Economy
Technical problems
I am writing to express my deep frustration with the handling of my recent flight, which was delayed without clear information or support, leaving passengers stranded overnight with no food, transport, or clear updates. We were told it was a "technical issue," only to learn from the crew that it was due to staff scheduling. This lack of transparency and basic care forced me to spend the night in the terminal, resulting in significant personal and professional inconvenience. I demand appropriate compensation and a formal response within 10 days; otherwise, I will consider legal action for the distress and inconvenience caused.- Bordeaux-Milano
- Economy
Emelia P
Verified | Oct 29, 2024London-Paris
Economy
From the moment we arrived at Gatwick there was conflicting information on the information boards, all customers on that flight were confused. Initially it said 30 min delay then nothing, we went to the gate only to be told to go back, gate attendant said it was likely to be a 14.30 take off, by the time we got back to the departure lounge it was stating 17.10 - no further information, no reason, no offer of where to get vouchers for food. I cancelled my dinner reservation in Paris, 10 minutes later the board changed again to say it was due to take off at 14.35 - honestly we didn't believe it. We then sat on the plane for ages waiting for a departure slot, no communication from easyJet as to why the delay, it was very poor service
- London-Paris
- Economy
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