easyJet complaints: comments, page 13
950 comments
Brittany B
Verified | Jan 10, 2025
Paris-Manchester
Economy
No reason given
Flight was cancelled to Manchester, we have manged to get a flight to Liverpool,but have to get a taxi to Manchester to get our car- Paris-Manchester
- Economy
Albert B
Verified | Jan 10, 2025Malaga-Liverpool
Economy
Weather conditions
Sorry only added one reciept For Hotel Stays I have the others.Arrived Malaga for Sunday night flight kept getting delay notices then finally cancelled.Booked into Hotel in Malaga for Sunday night.Got in touch with a friend who lives in Spain to takes us her house.Tried to get flight on Wednesday(done at Airport Sunday night) thought we had it but never got confirmation email.Rang easyjet on Monday morning they said was not confirmed.Lady got us on flight Friday 10th and told us she would ring us oo Thursday with hotel atrangement for Thursday night so we could get to airport for morning flight as our friend was 2 hours drive away.She never rang so we booked into another hotel ourselves and caught Friday flight home.So we had 2 night stays at hotels ,2 breakfasts, 1 lunch and 2 taxis(never got receipts for taxis).
- Malaga-Liverpool
- Economy
Paul M
Verified | Jan 10, 2025Prague-Liverpool
Economy
Successful claim
Influence by other flights
I tried to contact easyjet on the 5th January however nobody replied Also tried to contact easyjet on the 7th 8th and 9th January however nobody replied or got back to me 5th January prague to liverpool 11:30 Flight was cancelled around 6pm after indicating delay for most of the afternoon. Our son Joseph Mullacrane was travelling with myself and my wife, Joseph has severe learning difficulties and is autistic with no language and limited understanding. More importantly he is on a daily cocktail of prescription drugs to manage his moods and seizures. His medication was in the checked in baggage so we were really in a poor situation so I needed to urgently get him out of a noisy and rapidly unruly airport, as many flights had been cancelled. Getting the hotel room was very lucky but by the time Easyjet let us know replacement flights were totally unavailable. I needed to get back within 24 hours or Josephs Meds would have run out, we had no option but to take the flights we did. We had 2 more meals however I did not get a receipt, also no cost can be recovered for the stress the whole group felt due to the casual approach of the airline took to stranded customers, I will never fly abroad in winter again!!!!- Prague-Liverpool
- Economy
- Successful claim
Lucinda F
Verified | Jan 9, 2025Manchester-Paris
Economy
No reason given
Wasn't kept updated about flight details when boarding or any updates when likely to board. Was bad weather conditions but other flights was still going ahead flying that scheduled after my flight.- Manchester-Paris
- Economy
Katrina T
Verified | Jan 9, 2025Dalaman-London
Economy
Influence by other flights
Airline didnβt offer us anything, not even vouchers. We were shuttled out like animals an had to check out the airport , collect our luggage an go to a hotel in 30 degree heat , we werenβt even offered a bottle of water! Arrived at a hotel at 1am in morning, Airline didnβt tell us anything, we just all had to follow a rep Contacted airline but couldnβt get through to any body who wanted to help us Inconvenienced us because we had to arrange child care and miss work as we didnβt fly to another whole day later- Dalaman-London
- Economy
Logan F
Verified | Jan 8, 2025Prague-Glasgow
Economy
Weather conditions
Arrived at airport well before flight. Received notifications on phone that flight was delayed initially before eventually being cancelled. No support from easyJet only handed out a leaflet with 3 options of refund, voucher or transfer to an alternative flight. Eventually received an email stating the same thing. This was very unclear on what was actually available as a customer. The next available flight offered was not for a further 4 days and I had no choice but to book an alternative flight at great additional cost due to work commitments. This has led to emotional and financial stress spending hours in the airport trying to arrange an alternative way home. Throughout this there was no offer of food or drink which exacerbated the situation.- Prague-Glasgow
- Economy
Sufyaan F
Verified | Jan 8, 2025Alicante-Manchester
Economy
Weather conditions
We have receipts for food and drinks from the hotel that was provided when the flight was cancelled.- Alicante-Manchester
- Economy
Chantelle D
Verified | Jan 8, 2025Manchester-Arrecife
Economy
Don't remember
Our flight was due to depart at 7:30AM It did not depart till around 12:00pm. We lost the first day of our holiday due to the delay. The airport was so busy we had to sit on the floor.- Manchester-Arrecife
- Economy
Lee L
Verified | Jan 8, 2025Manchester-Hurghada
Economy
Technical problems
We boarded the flight and was told we had to disembark and wait for another plane due to issues with the fuel, delayed for more than 5 hours- Manchester-Hurghada
- Economy
David B
Verified | Jan 8, 2025Liverpool-Malta
Economy
Don't remember
We were taken to boarding gate a little late but then sent back to departure lounge. Eventually boarded around an hour late. Told we were 2nd in line for de-icing. In all we sat on the tarmac for nearly 6 hours. The crew ran out of hours so we had to wait for a new crew. Liverpool airport's de-icing regime seemed in chaos. (For the record there had been an inch or so if snow overnight). In all the 6 hours we were offered a glass of water and one hit drink with a chocolate bar. We arrived in Malta too late for dinner as the hotel was effectively shut for the night. In all we were on the plane over 9 hours for what should have been a 3 hour flight.- Liverpool-Malta
- Economy
Alice P
Verified | Jan 7, 2025Amsterdam-Manchester
Economy
Don't remember
There was no easy jet staff to be found when wanting updates as originally they said 4 hours and theyβll keep us posted however the flight then disappeared from the screen and if we had not asked if our flight was boarding when seeing staff board the plane we would not have known.- Amsterdam-Manchester
- Economy
Isabelle M
Verified | Jan 7, 2025Birmingham-Belfast
Economy
Don't remember
I am an accessible traveller and was very limited what I could do with the nearly 5 hour delay so I had to stay in the lounge and by the time I was told it would be prudent to buy another flight with Aer lingus I was in severe agony and distress as I couldnt even get a boarding pass as by the time I bought the ticket there wasnt enough time for me in a wheelchair to go to the check in desk to get it so finally at the least minute they let me on with a hand written post it note for a boarding pass- Birmingham-Belfast
- Economy
Alex M
Verified | Jan 7, 2025Amsterdam-Liverpool
Economy
Weather conditions
We got we got delayed by six hours, I had to pay an extra β¬200 on food and travel and other necessities, we also didnβt get to much details about the flight information or the delays throughout the day from the flight attendants or anyone- Amsterdam-Liverpool
- Economy
Harvey J
Verified | Jan 7, 2025Amsterdam-Liverpool
Economy
Weather conditions
Arrived at schiphol at 10:45 expecting to be flying at 12:55, estimated arrival is now 18:14 but we didnβt know certain changes for a while. With these delays it put us into the position of spending unnecessary money on things like food and water. With these changes being unknown it is being made hard to book and arrange a transfer from Liverpool airport forcing us into a position to book a taxi.- Amsterdam-Liverpool
- Economy
Kirsty O
Verified | Jan 7, 2025Tenerife-Manchester
Economy
No reason given
Got to airport to be told flight was cancelled due to bad weather email from easyJet said they will sort us accommodation out the airport staff wouldnβt sort any accommodation out and told us we couldnβt wait in the airport until our flight so my husband booked a flight for us with another airline as had no other options- Tenerife-Manchester
- Economy
Glen O
Verified | Jan 7, 2025Tenerife-Manchester
Economy
No reason given
Got to airport to get told flight was cancelled the email said they would sort us accommodation out as the next flight they could get us on was the following night the airport staff told us they wasnβt sorting us any accommodation out and that we wasnβt allowed to stay in the airport until our new flight was so booked another flight with a different airline to get us home as had no other options available to us. Was told by airport staff that flight was cancelled due to weather but filled form out for easyJet and they said it was cancelled because of crew issues and said they wouldnβt refund me my other flight cost.- Tenerife-Manchester
- Economy
Behruz T
Verified | Jan 7, 2025Amsterdam-London
Economy
Don't remember
We had flight Amsterdam - London EZY8680 which was delayed almost 5 hours, because of this delay we missed our next flight to Gran Canary which was LGW - LPA EZY6307. Once we arrived at London Gatwick EasyJet staff assisted us in re-booking the flight to LPA for the next day from London Luton Airport which is far from Gatwick Airport. Easyjet assistant informed us to book taxi and hotel by ourselves so we can claim it later. I did so but Easyjet declined our claim.- Amsterdam-London
- Economy
Yacoob K
Verified | Jan 7, 2025Istanbul-Manchester
Economy
Don't remember
Flight delayed several times due to delays from flight coming in from Manchester. Was not told until we were already at airport. Iβm in a wheelchair and aged 86. I was there for 8 hours. No refreshments offered. Was told off when complaining for not listening and not being grateful that I wasnβt stuck at the airport for longer- Istanbul-Manchester
- Economy
Ayeisha K
Verified | Jan 7, 2025Istanbul-Manchester
Economy
Don't remember
Checked flight tracker before leaving for airport. No delays reported. Informed on arrival that 1550 flight delayed by about 2 hours. Then afterwards flight delayed by 3.5 hours. No food or refreshments provided. Crew refused to help saying we were lucky that they agreed to fly. They then proceeded to sell food on board and did not even offer free drinks- Istanbul-Manchester
- Economy
Lee S
Verified | Jan 7, 2025Prague-Glasgow
Economy
Don't remember
Flight got delayed an hour then eventually we got on the plane and got told we had to wait to get the plane de-iced an we were 15th in the queue for this and could be up to two hours. So eventually after 3 and half hours we finally took off.- Prague-Glasgow
- Economy
SimΓ£o P
Verified | Jan 6, 2025London-Lisbon
Economy
No reason given
Bad experience, we made the 2 hour journey to the airport, with check-in done, and we didn't receive any message from easyjet about the cancellation of the flight, we noticed on the televisions that it wasn't there, so we checked on the net and that's when we realised it had been cancelled. We had to make all the changes ourselves without any help from the airline, and we had to go to another airport because the next flight there was only 22 hours away.- London-Lisbon
- Economy
Natalia D
Verified | Jan 6, 2025Edinburgh-Prague
Economy
Problems at airport
My flight was meant to departure of the 15.12 at 17:45, the flight kept getting delayed due to air traffic control failure at 10pm the flight got cancelled and moved to the next day 16.12.24 the departure was meant to happenat 6:25am then got delayed to 16:44, but we didn't departure till 5:30.- Edinburgh-Prague
- Economy
Miguel O
Verified | Jan 6, 2025Lisbon-London
Economy
We wait 10 hours at airport no One talked with us , no costumer care , one voucher to use of 18 euros but only restaurants after immigration , then after I could no use it , lost one day at work and my train home
- Lisbon-London
- Economy
Alex R
Verified | Jan 6, 2025Alicante-Liverpool
Economy
Weather conditions
This flight was delayed and reschedule d until the following day. The time was 13.55 but departed at 15.11 on the 6th of January- Alicante-Liverpool
- Economy
Thomas B
Verified | Jan 6, 2025London-Salzburg
Economy
Weather conditions
Our plane was switched and the plane that eventually was allocated to us did not have any food or water on board. The pilot came into the terminal and said that the aircraft was not prepared for flight. We were delayed already by well over 3.5 hours at this point and so the pilot asked if weβd like to fly on his βposh busβ to Salzburg. The majority said yes. We flew over 4 hours late in a flight with no toilet facilities or refreshements. It was literally a shuttle bus.- London-Salzburg
- Economy
George B
Verified | Jan 6, 2025Mulhouse-London
Economy
No reason given
I made a claim in their website adding receipts included here and several phone calls but to no avail- Mulhouse-London
- Economy
Andrew M
Verified | Jan 6, 2025Belfast-London
Economy
Due to delay was unable to use public transport and had to use an uber flight was 20.45 and we did not take off till 23.30 and landed at 00.35.
- Belfast-London
- Economy
Aaron R
Verified | Jan 6, 2025Liverpool-Paris
Economy
Weather conditions
Our flight was due to depart at 18.40 ( was delayed until 8.35 ) then went to 9.30 and then to 10.30.. all the boards in the airport then went off due to a technical issue around half 7 we was notified the flight had been cancelled and had to wait to collect our luggage. We got through to the luggage hold where we then had to wait a further 2 and a half hours for the luggage to be loaded onto the belt, the staff was very rude and didnβt know what was going on or didnβt give a straight answer. We along with other people had very upset,tired babies and waiting for our luggage for a further 2 hours because apparently it was lost. We have lost out on our first night st the hotel and breakfast tomorrow and also paid for our Disneyland park ticket for tomorrow which we will miss the majority of the day.- Liverpool-Paris
- Economy
Mary M
Verified | Jan 5, 2025London-Belfast
Economy
Weather conditions
I was travelling as a special assistance passenger with dimentia. The g gf light was cancelled after 5hrs and I needed to get my don to come and rescue me- London-Belfast
- Economy
Barbara W
Verified | Jan 5, 2025Budapest-London
Economy
Don't remember
We were checked into gate26 for departure about 12noon. Half an hour later told to leave as boarding could not go ahead due to operational reasons. We waited until 3.30ish when we had to check into gate again and eventually allowed to board.- Budapest-London
- Economy
Andrew B
Verified | Jan 5, 2025Manchester-Tunis
Economy
Weather conditions
Due to the flight delay we missed half a day of our holiday, they said it was due to the fog but all other flights from Manchester were on time, even flights going to north African, where we went- Manchester-Tunis
- Economy
Marieli M
Verified | Jan 4, 2025Amsterdam-Schonefeld
Economy
No reason given
The delay of my flight EJU5282 14:00 to Berlin Brandenburg 04.01.2025 Gate M, is delayed 19:45. It is more than 5:45 hours, too much delay time, they don't say the reason or the gate is not indicated on the screen either. Bad service EasyJet, unfortunately the airline always has delays, without justification. Attached to the complaint is the photo of the screens at Amsterdam Schiphol Airport (AMS).- Amsterdam-Schonefeld
- Economy
Brisilda B
Verified | Jan 3, 2025London-Zurich
Economy
Problems at airport
Our flight was deleyed more than 3-4 hours and we didn't catch up our meeting in Zurich which theres no price to refund it.- London-Zurich
- Economy
Sergio M
Verified | Jan 3, 2025Birmingham-Amsterdam
Economy
Weather conditions
EasyJet flights with booking reference K8KQVZD, flying from Birmingham (BHX) and arriving to Amsterdam (schipol) has been cancelled and I had to book another flight with KLM in order to reach Amsterdam and not waste the rest of the holiday we paid for. Also the return flight Amsterdam (schipol) to Birmingham has been delayed and then cancelled again, which cost us extra money due to transfer from/to airport and also dinner. Got back at the airport this morning and the easyJet flight is heavily delayed again. Currently still waiting at the airport and not being sure if the flight easyJet provided us will actually take place. EasyJet provided us accommodation for the night (2/01/2025) with only breakfast included and not even dinner. When the flight was cancelled on the mentioned date, they only told us while we were about to board , leaving us stressed and unsure about what we would do. A journey meant to last 3 to 4 hours is lasting nearly 24, and as mentioned weβre still unsure if the final flight (03/01/2025) will actually take place as heavily delayed again.- Birmingham-Amsterdam
- Economy
Pavlos N
Verified | Jan 3, 2025Larnaca-London
Economy
Technical problems
The flight was delayed for 26 hours due to a technical issue with the airline. We were on board waiting for the plane to take off and they told us that they couldn't fix it and we had to wait for another plane to come the next morning so that we can board and leave at 6pm. We had to drive back home 45km and again 45km more to go back to the airport and pass the security check all over again. We lost one night at the Airbnb we had booked in Notting Hill and one night at the parking lot that kept our car for the trip.- Larnaca-London
- Economy
Amina H
Verified | Jan 2, 2025Rennes-London
Economy
Don't remember
My husband was picking me up and was on call but wasnβt starting till a couple of hours after I was originally landing. Because it was delayed he had to get someone to cover which meant he didnβt wasnβt going to get paid.- Rennes-London
- Economy
Amanda H
Verified | Jan 2, 2025Manchester-Copenhagen
Economy
Weather conditions
We chose to rebook the next soonest available flight through easyjet disruption rebooking as soon as we found our flight cancelled. That flight was a whole 48 hours later. That second flight also ended up landing 2 hours late, making the total delay 50 hours. Easyjet did provide hotel for the two days as well as breakfast voucher and dinner at the hotel for 10/15 pounds per person.- Manchester-Copenhagen
- Economy
Barbara M
Verified | Jan 2, 2025London-Strasbourg
Economy
Weather conditions
I checked in with my husband Morton and went to the lounge where at approximately 8 pm we received a text to say felt ezy 8441 was cancelled. No staff were available to help so we found the nearest hotel, the Sofitel and booked a room and breakfast costing Β£231. Next morning we booked a flight to Zurich which was also cancelled ezy 6397 and finally decided to return home.- London-Strasbourg
- Economy
Roxette P
Verified | Jan 2, 2025Bristol-Belfast
Economy
Don't remember
Appalling lack of customer service. Not notified of updates. Tried for hours to speak to customer services but no one was there to help. The one person I managed to speak to as they were walking through the airport was rude and shrugged their shoulders. We lost a full day of our trip due to the 9+hour delay. Our lift from the airport in Belfast had to make 2 hour-long trips as we were not notified of the severe delay until after she had departed.- Bristol-Belfast
- Economy
Joy Chinwendu N
Verified | Jan 2, 2025Amsterdam-Naples
Economy
Problems at airport
We initially had a flight booked for 21-07-2024,we arrived at the airport and was told this flight was cancelled ,we returned home and rebooked for the 26th which was again cancelled.We didnβt receive any compensation for any of the cancelled flights- Amsterdam-Naples
- Economy
Maro T
Verified | Jan 1, 2025Larnaca-London
Economy
Technical problems
The flight was delayed for 26 hours due to a technical issue with the airline. We were on board waiting for the plane to take off and they told us that they couldn't fix it and we had to wait for another plane to come the next morning so that we can board and leave at 6pm. We had to drive back home 45km and again 45km more to go back to the airport and pass the security check all over again. We lost one night at the Airbnb we had booked in Notting Hill and one night at the parking lot that kept our car for the trip.- Larnaca-London
- Economy
Georgios K
Verified | Jan 1, 2025Larnaca-London
Economy
Technical problems
The flight was delayed for 26 hours due to a technical issue with the airline. We were on board waiting for the plane to take off and they told us that they couldn't fix it and we had to wait for another plane to come the next morning so that we can board and leave at 6pm. We had to drive back home 45km and again 45km more to go back to the airport and pass the security check all over again. We lost one night at the Airbnb we had booked in Notting Hill and one night at the parking lot that kept our car for the trip.- Larnaca-London
- Economy
Ashanti D
Verified | Dec 31, 2025Paphos-London
Economy
Weather conditions
When I called I told them about the situation what happen and they just tell go and make a claim and they will contact me .- Paphos-London
- Economy
Chloe L
Verified | Dec 30, 2025Belfast-Glasgow
Economy
Weather conditions
Flight was due at 9pm Friday the 27th of December and kept being delayed Eventually was flying out the next morning at 12.30pm which was then delayed again till 1.30pm Had to get a 63.93 euro taxi back to Belfast and airline paid for hotel stay over night- Belfast-Glasgow
- Economy
Ali K
Verified | Dec 29, 2025Amsterdam-London
Economy
Weather conditions
We have waited at airport 26.12.2024 more then 3 hours then they said flight canceled-then we waited on the que passport control etc and then waited for arranging hotel adn then shuttle for hotel we left from airport 11.30 pm-which we must be 7:30 pm at ukβ¦ We with kid were exastudβ¦- Amsterdam-London
- Economy
Alexandra Jane P
Verified | Dec 28, 2024Geneva-Belfast
Economy
Don't remember
2nd food voucher provided too late to allow everyone on board to use it before gate closure (due to queues at airport cafes)- Geneva-Belfast
- Economy
Ramona N
Verified | Dec 28, 2024Amsterdam-London
Economy
Weather conditions
Hi, we had our flight delayed many hours , in the end they cancelled the flight . They gaved us the next day flight but that one was delayed 3 hours. Should i make clain for that flight too? Even if is the same reservation number ? All of us missed going to work , loosing money beying self employed. We also had to eat many times , buying nappies and for the kids necessities- Amsterdam-London
- Economy
Cecile G
Verified | Dec 28, 2024Marseille-London
Economy
Influence by other flights
They let us know about the 3h delay once we were in the boarding room around 8:50 pm, long after the official time of departure (20:20pm). One hour later, they told us that they were starting the boarding. We have been waiting in the plane for another hour and half before taking off. We arrived in London after midnight, so there was no public transport anymore. I had to book a very expensive Uber as I am living far from Gatwick airport and arrived at home around 2am, which is unacceptable, especially because I was working the day after.- Marseille-London
- Economy
Maryam S
Verified | Dec 28, 2024Prague-Manchester
Economy
Don't remember
Our experience with this airline was incredibly frustrating and disorganized. Our flight was delayed by 4 hours, and the delay kept increasing bit by bit, leaving us in constant uncertainty. With two kids, it was extremely difficult to manage, especially as they kept asking us to stand in long queues without providing clear information. Even after boarding the plane, we were stuck for another hour before takeoff. It was exhausting and disappointing from start to finish.- Prague-Manchester
- Economy
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