easyJet complaints: comments, page 12
950 comments
Hayley L
Verified | Feb 13, 2025
Thessaloniki-London
Economy
Weather conditions
Taxi was booked from Birmingham to collect us from Gatwick and we both should have been in work the day after but obviously could not because if the 8hour delay, so we both lost a days pay. The flight should have departed at 12.20 we was told that the fog was causing disruption in Thessaloniki so the plane had to land in Bulgaria and we would be departing at 14.30. This then changed to 16.30 then the rep came over and said that the crew had worked over there hours and that they needed a knew crew and we would now be departing at 20.38. We was given 2x9euro vouchers to spend on food.- Thessaloniki-London
- Economy
Eliasz K
Verified | Feb 12, 2025Reykjavik-London
Economy
Weather conditions
Flight was cancelled the day of the flight in the early hours of the morning, we had to drive to the airport to find out what was going on, we wasted / lost the whole day waiting of news and had to go to another hotel over night that we drove to, we had to check out rooms at 11am and wait until 1pm to find out if we were flying or not, we then traveled to the airport and flew back. The hotel we were given had limited food and no drinks provided
- Reykjavik-London
- Economy
Cinnamon T
Verified | Feb 12, 2025Keflavik-London
Economy
Weather conditions
Flight was cancelled the night before we were due to fly. The next day we had to drive to the airport to find out what was happening I was told we were to stay in a hotel and wait for updates. The following day we had to wait until 1pm to know if we were flying or not. We were then taken to the airport.- Keflavik-London
- Economy
Autumn T
Verified | Feb 12, 2025Keflavik-London
Economy
Weather conditions
Easy jet sent an email to say the flight was cancelled for the next day and we would receive updates, we were told the following day at the airport we would be flying the following day and that a hotel was provided to which we were taken to by my car rental company as I had rented a car. I had to check out the hotel the following day at 11am and only knew at 1pm after sitting in the hotel bar all morning that I would fly at 5pm that day. The information was very slow and not clear, we had to wait a lot I had missed a day at work as I was due back and had to rearrange my shifts, but extra drinks and food as only breakfast was supplied and and evening meal on the day we were due to fly, the food was very little choice and too many people to serve with the amount of food provided- Keflavik-London
- Economy
David B
Verified | Feb 10, 2025London-Nice
Economy
French ATC caused the delay of 1 hour 40 minutes. Arrived into Nice at around 10pm on a Sunday evening by which time there were no trains to get to my apartment in Menton. I therefore had to take a taxi at a cost of 160EUR.
- London-Nice
- Economy
Lyudmila S
Verified | Feb 6, 2025London-Alicante
Economy
No reason given
I arrived at about 3,5 hours later and had to pay extra charges for my car hire booking for the night airport charges at Alicante airport in addition to my original booking fees.- London-Alicante
- Economy
Mikaela F
Verified | Feb 5, 2025Madrid-Lisbon
Economy
We arrived at the gate 7 minutes before the gate was supposed to close according to their app and our boarding passes, but we were denied boarding. They decided to close the gates early because they assumed we were not going to make it. The airline did not provide any care, they simply said there was nothing they could do and walked away. I had to spend $400 on the next immediate flight in order to not miss our train that I had already bought a $100 ticket for. I then had to spend over $100 on a taxi because I did miss my train. I arrived at my final destination 3.5 hours after I was supposed to. I missed a tour that I had planned in Lisbon as well.
- Madrid-Lisbon
- Economy
David D
Verified | Feb 3, 2025Belfast-Bristol
Economy
Claim escalated to airline
Technical problems
Flight took off, returned to departure airport, flight rescheduled to 11am the next day (31st Jan), over 14 hours later. We were kept on plan while alternative plans were made. Airline said it was because of a suspicious smell in the cockpit that they had to return to Belfast. Airline provided no support in terminal for a prolonged period of time. I gave up and rang my elderly father to come and collect me, and return me to the airport the next day. Due to change in day and time I had to get a taxi from the airport, a family member (my brother) was going to be collecting me from airport for original flight schedule. Have included the receipt for this.- Belfast-Bristol
- Economy
- Claim escalated to airline
Natallia A
Verified | Feb 1, 2025Manchester-Geneva
Economy
No reason given
After travelling 5 hours from Middlesbrough to London Heathrow when we arrived at Heathrow our flight was cancelled and was only told when we arrived. We were then told to stand in a Que and as we got to the front desk we were told we were being transferred onto an American Airlines flight which was very disappointing due to the fact we booked with virgin atlantic directly to fly with them. My partner works as a carer on minimum wages and unfortunately had to put holidays in for this 3 months in advance to get someone to cover for her. We also saved very hard to be able to afford to go here and due to our current circumstances itβs a once in a lifetime trip at this moment in time and to face the fact that we nearly lost this opportunity is very disappointing. We were left with no other choice other than to get on the American Airlines flight which we were very unhappy about as we could have got on an American Airlines flight for alot cheaper than what we paid for virgin atlanic.- Manchester-Geneva
- Economy
Yesim May F
Verified | Feb 1, 2025Amsterdam-Bristol
Economy
No reason given
I was expected to land 10:15 (UK time) and I will now land 12:22 (UK time). My flight is late from 9:55 till 12:20 and the additional flight time of 1:20 I will be 3hours now behind before I land in Bristol. All I received was a food voucher, no explanation on the email. Other than that, my plans are disrupted I will be extremely late to a job opportunity and my lift cannot make it anymore. So addition costs of travel will now be needed to get a bus or train to Cardiff.- Amsterdam-Bristol
- Economy
Bradley A
Verified | Jan 31, 2025Manchester-Geneva
Economy
No reason given
I flew from Manchester which is around 2 hours from my house to then arrive at the airport and be delayed for around 3 hours (2 hours in the airport & around 1 hour 30 on the plane). I had shared transfers booked which resulted in me having to pay for another as they couldnβt wait over 3 hours for me.- Manchester-Geneva
- Economy
Martin R
Verified | Jan 30, 2025Bristol-Newcastle
Economy
Weather conditions
We were given 2 hours notice that the flight had been cancelled and arranged from 8pm sunday 26th to 2pm monday 27th- Bristol-Newcastle
- Economy
Ian J
Verified | Jan 30, 2025London-Bodrum
Economy
Problems at airport
Member of one family .denied boarding as drunk.mother and two sons .let on board . Then mother asked to leave plane with 2 sons . She refused then became aggressive. Flight finally departed at 08.30 pm- London-Bodrum
- Economy
MicheΓ‘l M
Verified | Jan 28, 2025London-Belfast
Economy
Weather conditions
Our original flight was cancelled. We were then able to change flight free of charge. But the flight out was then delayed over an hour and the new flight home was delayed nearly 4 hours causing a lot of disruption over the weekend meaning a lot of our plans had to be changed or cancelled causing extra expense and a lot of pain/frustration- London-Belfast
- Economy
Manus D
Verified | Jan 26, 2025London-Glasgow
Economy
Weather conditions
I live in Ireland. I went to London for two days and my plan was then to spend two nights in Glasgow and attend a Celtic Fc match which I had already purchased a tickets for, and then get on a flight from Glasgow to Shannon which I had already purchased. I also lost out on a two night stay in a hotel in Glasgow.- London-Glasgow
- Economy
Phoebe B
Verified | Jan 26, 2025Belfast-Bristol
Economy
Weather conditions
This is the letter I sent: I am writing to formally raise a complaint regarding the cancellation of our flight from Belfast International to Bristol on 26th January. The way this situation has been handled is both disappointing and frustrating, especially considering the lack of communication and the financial impact this has had on our family. We were notified of the cancellation of our flight at 14:24 on the day of travel, with the flight originally scheduled to depart at 20:20 from Belfast International Airport. By this time, it was too late for us to make arrangements to travel on the earlier 16:20 flight from Belfast City Airport. Additionally, the short notice left us unable to make any alternative travel plans, leaving us stranded. On reviewing flight activity via Flight Radar, it is clear that the 16:20 flight from Belfast City to Bristol operated without issue. Furthermore, the plane scheduled to depart from Bristol to Belfast (which we were due to board from Belfast back to Bristol) was cancelled despite no other flights being cancelled that day. While we acknowledge that some flights experienced delays, cancellations were notably absent except for ours. The justification provided β adverse weather conditions β does not align with the evidence of other flights in the area operating normally. This raises concerns about the validity of this reasoning. The cancellation has caused significant inconvenience and financial strain for our family: We have incurred unplanned expenses for a taxi to a new hotel, dinner for this evening, breakfast and potentially lunch tomorrow. We are also facing additional parking charges for the car parked in the Silver Zone at Bristol Airport. On top of this, as a family of public service workers β including a primary school teacher, childrenβs nurse, and two funeral directors β we are now unable to attend work on 27th January, further compounding the financial loss. I would like to request: A detailed explanation as to why our flight was cancelled when others were unaffected. Reimbursement for the additional expenses incurred due to this cancellation (e.g., hotel accommodation, food, taxi costs, and parking charges). Compensation for the disruption caused, in accordance with Regulation (EC) No 261/2004 (UK 261 Compensation), which entitles passengers to compensation in cases of short-notice cancellations not caused by extraordinary circumstances. This experience has caused significant stress and inconvenience, and we trust EasyJet will take responsibility for ensuring customers are treated fairly in such situations. I would appreciate a prompt response to this letter, including the steps EasyJet intends to take to resolve this matter. Yours faithfully, Phoebe Beauchamp- Belfast-Bristol
- Economy
Gerard M
Verified | Jan 25, 2025Liverpool-Belfast
Economy
Weather conditions
Took 3 hours to get flight changed and 3 days later than what it was supposed to me 5oo for a hotel for 3 nights extra not counting food.- Liverpool-Belfast
- Economy
Riagan O
Verified | Jan 24, 2025Manchester-Belfast
Economy
Weather conditions
The notified me about the cancelled flight only a few hours before we here heading to the airport. They offered me a refund and I requested for one. However, they told me it took 7 or more days for the refund to be approved and so we had to spend emergency money to make sure we could get home and was offered no help from the airline with regards to booking a hotel or an affordable flight for the next day.- Manchester-Belfast
- Economy
Florian B
Verified | Jan 24, 2025Nice-Geneva
Economy
Problems at airport
The flight landed in Lyon at 2AM instead of Geneva at 10.45PM. They had planned a bus to drive to Geneva, but I had family that picked me up in Lyon. It was snowing that night, I don't know if they really had a bus and when other passengers arrived in Geneva but most probably after 5AM. It was a long drive in the middle of the night (final destination Annecy) for my family and it costed quite a bit in fuel and highway fees. Here is what the airline answered me (in French) Pour expliquer plus en dΓ©tail ce qui s'est passΓ© ce jour-lΓ ; l'un de nos fournisseurs Γ l'aΓ©roport n'a pas Γ©tΓ© en mesure d'effectuer les tΓ’ches requises dans un dΓ©lai raisonnable pour que nous puissions exploiter votre vol en toute sΓ©curitΓ© et a causΓ© de longs retards tout au long de la journΓ©e. Nous prenons des mesures raisonnables pour Γ©viter les retards et les annulations de nos vols en ayant des Γ©quipages de remplacement et des avions de rechange disponibles sur notre rΓ©seau. Cependant, dans les circonstances, ces options n'auraient pas aidΓ© car votre vol a Γ©tΓ© retardΓ© en raison de l'incapacitΓ© de l'un de nos fournisseurs Γ accomplir ses tΓ’ches. The information I got on that day at the airport, was they needed to deice the plane in Geneva and there was a very long queue for all planes to be deiced (the plane was coming from Geneva). After that when they finally arrived in Nice, the pilots needed to take a 20min break, and in the end, Geneva airport was closing down, and that's why they flew us to Lyon. When I asked them again, they told me that the flight had less than 3h delay which is complete non sense. Here is the proof: https://www.flightaware.com/live/flight/EZS13HY/history/20241223/0023Z/LFMN/LFLL After that they haven't answered me. It was supposed to be an easy 1h flight to Geneva and it turned into a nightmare. I arrived home after 4am. Other passengers chose to stay in a hotel in Lyon. Others had small children, I can't imagine what they went through. Also at the airport, EasyJet didn't offer any alternative, it was "get in the plane to Lyon otherwise it's your problem". I can't believe EasyJet is choosing to totally ignore this. Good luck- Nice-Geneva
- Economy
Aleksandra S
Verified | Jan 24, 2025Hurghada-London
Economy
Problems at airport
Flight was delayed at the start donβt remember for how long . Next step we hade emergency landing in Venice . One of the passengers on the plain had sizures. We had to land as its life was at danger. Next think pilot announce that they can not carry on as they excused working time hours. We waited for plain sent to as from Gatwick. Landed about 2.30 am. Meant to be 21.15- Hurghada-London
- Economy
Rebecca M
Verified | Jan 24, 2025Belfast-Leeds
Economy
Problems at airport
The flight was redirected to a different airport, where we then had wait for a shuttle to transport us to the original airport - at least 3 hours after we were supposed to.- Belfast-Leeds
- Economy
Susan W
Verified | Jan 24, 2025Hurghada-Manchester
Economy
Problems at airport
It was an easyJet holidays and certainly would not book with them again. They gave us no information or updates on a 30 hour delay.- Hurghada-Manchester
- Economy
Sarah S
Verified | Jan 24, 2025Geneva-Glasgow
Economy
Influence by other flights
As described by Stuart Dickenson who has entered the claim for the family who also has contacted the airline. Our flight was delayed 8 hours. Easy jet said this was unavoidably as Liverpool airport where our aircraft was coming from was closed. However it opened at 10am so our flight could have been delayed 1 hour to 1300 instead of the 8 hour delay we received. Therefore we see 7 hours of the flight delay within easyjet control whereas 1 hour wasn't. We live a 4 hour drive from Glasgow airport so arrived home at 0230 instead of 1830 which was very traumatic for our 4 children including a 5 month old baby we were travelling with. This caused them to miss a day of school. The airline provided food vouchers, but not enough to cover lunch and dinner both of which were required for everyone. It was also pretty difficult to entertain the 4 kids for 10 hours in Geneva airport.- Geneva-Glasgow
- Economy
Andrew H
Verified | Jan 23, 2025Hurghada-Birmingham
Economy
No reason given
Arrived in uk around 4:15 am uk time then had to wait 20 minutes for baggage Air line sent me a text saying it was delayed. At the air port they told us Flight was delayed due to technical difficulties, we still had to check in on regular time so in total I was at the airport from 3:30pm Egypt time , asked about changing flights told it would cost Β£660 per person to transfer to another flight they gave us food vouchers for a pizza slice and It didnβt agree with me spent the whole plane ride back vommiting (can back this up as I used to toilets constantly and filled 4 sick bags) due to this delay I missed work on the 23rd I work for my dads company and we are a small business this day off work was vital for us so we are due to miss deadlines.- Hurghada-Birmingham
- Economy
Lido H
Verified | Jan 21, 2025Rovaniemi-London
Economy
No reason given
Easy Jet's unacceptable reply to our claim I apologise for the disruption to your flight and understand that your travel plans were greatly affected. We always try to ensure that passengers reach their destinations safely, securely & on time. On this occasion we had no other alternative but to delay your flight. After careful consideration and a thorough review of your case, we are sorry to inform you that the reason for disruption of your flight does not qualify for compensation. The primary reason for the disruption to your flight was outside easyJet's control and below is the assessment of your claim: To further explain what happened on the day; the baggage belt failure at Rovaniemi caused extreme congestion in the airport which we tried our best to accommodate by delaying boarding times to allow customers to travel which caused long delays throughout the day. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to this flight was a direct result of the system failure. Unfortunately, in this situation, the disruption was caused by factors beyond our control, and we are unable to grant the requested compensation. Airline did not even provide water.- Rovaniemi-London
- Economy
Bimala D
Verified | Jan 20, 2025London-Larnaca
Economy
No reason given
As soon as the plane took off, it began shaking badly, which caused me significant distress and fear. The flight had to return to the airport, and we were then required to wait for more than 3 hours before we could take off again. During this time, no water, snacks, or assistance were provided to passengers, and I was left hungry and uncomfortable.- London-Larnaca
- Economy
Adam B
Verified | Jan 20, 2025Izmir-London
Economy
No reason given
We arrived to the airport normally nothing was changed and everything was on time. When queueing up to give our luggage the flight was delayed by an hour. then an hour later it got delayed again and we were still in line with everyone else to give our luggage. hours later waiting they decided to cancel the flight and didn't give a reason for it. then we got told that the next flight we can get is in 4-5 days.- Izmir-London
- Economy
Nanci S
Verified | Jan 19, 2025London-Lisbon
Economy
Weather conditions
One night lost, needed to change airport and any kind of support from the airline was given. Instead arrive to Lisbon at 19.05H as planned, arrived only next day 10AM leading to spend the night on my own at Gatwick airport and later in Heathrow airport. As a woman on my own, this was a terrible experience without any customer support from the airline.- London-Lisbon
- Economy
Robert H
Verified | Jan 18, 2025Liverpool-Malta
Economy
No reason given
I haven't been able to get in touch with the Airline as their site is not available on line. When I type in Easy jet the site is not available to download a claim form.- Liverpool-Malta
- Economy
Gabor V
Verified | Jan 16, 2025Mulhouse-Budapest
Economy
No reason given
We got to know that the flight got cancelled about 2 hours before planned departure. We were at the airport already. Since this was a Wednesday and we were supposed to go to work the next day, we both had to miss 2 working days.- Mulhouse-Budapest
- Economy
Imola S
Verified | Jan 16, 2025Mulhouse-Budapest
Economy
No reason given
The flight was supposed to leave at 18:30, they informed me that it's cancelled a few hours before at 12:13. They gave the option to rebook, but I just bought a new ticket for the next day and refunded the money, as I had to act quick to make it to my appointment.- Mulhouse-Budapest
- Economy
Zara W
Verified | Jan 16, 2025Lyon-London
Economy
No reason given
Flight cancellation notification less than 2 hours before flight time without a reason. Booked onto another flight the next morning, but on arrival at the airport, told that they created the fake flight to create another boarding pass. Said new flight was then delayed 3 plus hours.- Lyon-London
- Economy
Cassandre N
Verified | Jan 16, 2025Lyon-London
Economy
No reason given
The flight was planned on the 27th but has been cancelled The flight has been rebooked the 28th but was also delayed- Lyon-London
- Economy
Kevin Paul M
Verified | Jan 15, 2025Dalaman-Manchester
Economy
Problems at airport
Flight should of departed 3.20pm, 5pm flight delayed 6.30 flight cancelled until next day 3pm The flight arrived at 8pm on the 7.1.25 but crew did not have enough flight time- Dalaman-Manchester
- Economy
Courtney C
Verified | Jan 15, 2025Manchester-Paris
Economy
No reason given
EasyJet knew the flight would be delayed for longer than they first told us. The set off time kept getting pushed back little by little until about 40 minutes before boarding opened. There was no reason provided as to why the flight was that delayed until closer to the time we actually set off. The reason being that the previous flight to Amsterdam had been delayed. To only receive a food and drink voucher worth β¬9 was disgusting despite being delayed for over 3 hours. It disrupted my plans for the day as I wanted to get to Paris early but by the time I left the airport and got to my hotel, it was already dark. I will never fly with easyJet again as the treatment we received was shocking. Considering I didnβt go for long and I went to visit my boyfriend I lost a lot of time that day. I have attached pictures of the voucher I received (which I never used) and i have attached the pictures of the email I received from easy jet regarding the compensation claim I put in I arrived at around 5:32 (French time)- Manchester-Paris
- Economy
Christopher T
Verified | Jan 15, 2025Dalaman-Manchester
Economy
Problems at airport
The flight should of deprted at 3.20pm, after several hours saying flight delay, we got a text message flight cancelled. we was put up in a hotel and the flight departent 24 hours later at 3pm. The flight which we should of got only landed at 8pm that evening. The crew had not got enough flying hours- Dalaman-Manchester
- Economy
Marcia A
Verified | Jan 15, 2025Lisbon-London
Economy
No reason given
Easy jet claimed that they weren't liable to pay any compensation because flight was delayed due to air traffic control restrictions. Flight was meant to depart on the 27th of April at 17.50 and only departed at 8..25am on the 28th of December- Lisbon-London
- Economy
Shirley M
Verified | Jan 15, 2025Prague-Liverpool
Economy
Influence by other flights
My husband Paul Mullacrane has also submitted these documents to you. see his claim # 397810 The claim is for 3 mullacrane's me Shirley, my husband Paul and so Joseph flight cost have now been credited back by easyjet to our bank this is what we paid for the return flight that was cancelled- Prague-Liverpool
- Economy
Andrew D
Verified | Jan 13, 2025Manchester-Prague
Economy
No reason given
We got told about 4:45pm that we would be delayed till 7:15pm then it got later to 9:30pm. I ended up missing a night out at my destination as only arrived about 2am which cut our stay short as we were only there for the weekend which ruined it.- Manchester-Prague
- Economy
Nicholas B
Verified | Jan 13, 2025Manchester-Hamburg
Economy
Technical problems
Boarded plane at normal time , sat on stand for two hours, was given permission to fly, got to runway and pilot slammed on , waited for a few minutes and advised due to technical issue we had to return to stand , went back to stand sat for over an hour to be told that flight would not leave that night and was leaving the day after , the flight was scheduled for 14:50 on the day after (the 11th Jan) we were only going for two nights so wasn't worth going on the 11th as we would have had less than 24 hours in the city, there was mist on the runway that slowed us down leaving however the pilot stated technical reasons for the flight not taking off when we got to the runway I have shared the screen shot of the easyJet update which confirms this, I have screen shots of the expenses which are for car parking, hotel charge for no show and tickets to miniature world experience- Manchester-Hamburg
- Economy
Julia L
Verified | Jan 13, 2025Manchester-Venice
Economy
No reason given
Flight was delayed in excess of 7 hours not 4.11 hours as stated previously. Received 6euros food voucher each however did not upload on boarding pass so had to spend from own account- Manchester-Venice
- Economy
Jamie N
Verified | Jan 12, 2025Paris-Manchester
Economy
No reason given
Our flight got cancelled last minute to manchester with no notice what so ever, we had to get a Liverpool flight, but then had to get transport from Liverpool to Manchester the next day- Paris-Manchester
- Economy
Tracy D
Verified | Jan 11, 2025Geneva-Bournemouth
Economy
Weather conditions
I arrived at the Bournemouth airport 28 hours later than expected. I arrived at my final destination on 6th January at approximately 15:00 hours. On 5th January the flight was delayed and a voucher 10CH was sent to me for a drink or food. Then I went through to departures then by text was informed the flight was cancelled. I was given a hotel room for the night but had to pay for a taxi and source dinner for the evening. At 6am I was leaving for the airport when another text came through saying the flight was delayed again and a 20CH voucher for food and drinks for the day. Easy Jet were very good at keeping everyone informed and looking after us as much as they could under the circumstance. I was inconvenienced by being a day late home and loosing a day holiday from work.- Geneva-Bournemouth
- Economy
Ethan H
Verified | Jan 11, 2025Prague-Bristol
Economy
Weather conditions
Our flight was cancelled on the 5th of Jan and we were not offered another flight until the 10th Jan. My travel companion will be claiming for the hotel and parking as he paid for this himself- Prague-Bristol
- Economy
David B
Verified | Jan 11, 2025Tenerife-Birmingham
Economy
Weather conditions
Flight was redirected to Bristol, bags were delayed further 3hrs, we were kept at the airport without any provisions or information. At around 4 am there was an announcement to say the bus to Birmingham would not be provided and that everyone had to make their own way at their own expense and the airline would refund the cost. After contacting the airlines and providing the taxi expense I received response as attached/ refusing the claim and lying saying they have provided transport. This was not the case.- Tenerife-Birmingham
- Economy
Aidan L
Verified | Jan 11, 2025Aberdeen-London
Economy
No reason given
I arrived at the airport on time to be told that we had to catch a 3 hour coach down to Glasgow to then catch a plane from Glasgow airport which was delayed by nearly 5 hours by taking off at 8 oβclock- Aberdeen-London
- Economy
Denise T
Verified | Jan 11, 2025Berlin-Paris
Economy
Weather conditions
This flight was scheduled to departure at 07:15 on the 04.01.2025 and was delayed several times until 17;31. As I booked a weekend trip it was not worth anymore for me to fly to Paris for a stay of some hours (return flight was scheduled to the day after 05.01.2025 at 19:00.). This delay has ruined my weekend!- Berlin-Paris
- Economy
Lucinda F
Verified | Jan 11, 2025Paris-Manchester
Economy
Weather conditions
The flight was over 5 hours delayed. The flight had to be diverted to a different airport Liverpool, and get a coach back to Manchester. Should of landed at 14.10pm instead I didn't get back to manchester until 7pm that evening. 2 and half hours delayed getting on plane then on runway a while before setting off, flight was over scheduled has had to circle over manchester before being diverted to Liverpool. Told us on the plane as and when not much details given what will happen next. Staff quite rude on flight when asking them for further details what will happen next. I had a toddler with me very hungry and tired that had ate snacks packed no drinks or food offered.- Paris-Manchester
- Economy
Jude F
Verified | Jan 11, 2025Manchester-Paris
Economy
No reason given
Still on going flights past my schedule flight still going ahead, very little communication. Received a Β£12 voucher to use on the flight after the flight so that was pointless. Arrived over 3 hours later to destination which meant 3 hours less time spent in disneyland for a special trip for my son.- Manchester-Paris
- Economy
April R
Verified | Jan 11, 2025Liverpool-Paris
Economy
Weather conditions
Flight was delayed but still going ahead Until the systems went down in Liverpool airport and then 30 minutes later the man came on tanoid to advise flight had been cancelled. We was given a piece of paper to rebook flight which we done to Manchester for the next day. We then had to wait 2.5 hours for luggage which they confirmed they couldnβt locate it ( we 2 babies with us one 5 months and a very upset 3 year old ) we missed our first night in Paris which we still had to pay for the hotel and breakfast for that evening even though we wasnβt able to be there We made our way to Manchester airport the next day with another delayed flight, which resulted in us missing out on our paid Disneyland Paris park ticket for that day ( which we lost out the money for ) We was given a Β£6 voucher to spend in the airport between the 4 of us worked out at Β£1.50 each which we all know how expensive airports are so this was not practical at all it was more of an insult for the cancelled flight / delays. We then got on the flight and the air hostess asked if we had been provided with a voucher for the flight ( which we hadnβt ) she told us to chase this with the airline We was told false information from the staff in Liverpool airport in regards to flight been cancelled 1). Due to weather 2). Because the systems had gone down 3). Because Liverpool airport wasnβt a 24 hour airport and because of the delays we wasnβt able to fly 4). Because the runway wasnβt hot enough the plane was unable to take off However easyjet have put this down to βweather conditionsβ despite what excuses several members of staff had said- Liverpool-Paris
- Economy
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