easyJet complaints: comments, page 10
950 comments
Audrey T
Verified | Jul 16, 2025
Belfast-Palma de Mallorca
Economy
No reason given
We had booked an EasyJet holiday to Mallorca, staying at ALUA Calas du Mallorca. Notice on screen notified us flight had been cancelled. No Easy jet staff were available. Eventually we approached Airport Police and they escorted us to baggage reclaim. One staff member advised us to phone EasyJet about a hotel as we had no car and it was approaching midnight. We were unable to get through so booked Maldron hotel ourselves. Email notified us flight would leave at 11:00 on Monday . We arrived in Mallorca at our resort hotel at approximately 18:00, meaning we had missed a day of our EasyJet package holiday.
- Belfast-Palma de Mallorca
- Economy
Callie H
Verified | Jul 16, 2025Manchester-Paris
Economy
Problems at airport
Delay. No specific information provided as to why. Additional costs incurred at the airport & addditional stress/anxiety as my son is ADHD and in the neurodevelopmental pathway for autism.- Manchester-Paris
- Economy
Tina A
Verified | Jul 16, 2025Malaga-London
Economy
Influence by other flights
Had to use partners vip lounge limited passes As it was a 9 hour delay Normally wouldnβt so heβs lost out on 2 when he travels now Was offered 12 euro vouchers after knowing flight be couple hours delayed , couldnβt use. No info really at airport No one to talk to , just monitor screens Have proof of flight showing for long time only couple hours delayed no updates were being made At one point said cancelled flight. Captain said they were at Luton waiting hours to take off Have proof Ryan air flight managed same route with only couple hours delay we was due to set off 17.25 and Ryan air 17.30 Had trouble with train tickets as arrived following day Days work , after landing and unable to get train to home town Kettering had to go to Bedford and get someone to pick us up Finally indoors 6.15am- Malaga-London
- Economy
Anita A
Verified | Jul 14, 2025Lyon-Nantes
Economy
Grève
As my flight EJU 7562 was cancelled I had to book another flight and another return flight . As the return flight via Lyon would not work anymore (my partner had to leave his car in geneva ), we had to book another flight back. Altogether the flights are additional 340 euros. However i also need the reimbursement of Nantes - Geneva of today, for additional 54 euros . In addition due to this delay, we had to take an Airbnb as it became too late to stay at the foreseen location. Finally we had to stay 2 hours in the plane without the plane moving without refreshment β¦ so the European law for 350 pounds additional for moral damages should apply here. Original booking was K8N7J2F and the booking we took was K9STW3J for the return. In addition, I had to change myself as the app was not proposing any option a geneva - Nantes alternative for 190 euro- Lyon-Nantes
- Economy
Ilias L
Verified | Jul 12, 2025Athens-Palma de Mallorca
Economy
Technical problems
ΞΞΌΞ±ΟΟΞ±Ξ½ ΟΟΞΏ Ξ±Ξ΅ΟΞΏΞ΄ΟΞΏΞΌΞΉΞΏ 5 ΟΟΞ΅Ο Ξ΄Ξ΅Ξ² ΞΌΞ±Ο ΟΟΞΏΟΞ΅ΟΞ΅ΟΞ±Ξ½ ΞΏΟ ΟΞ΅ Ρνα ΞΌΟΞΏΟ ΞΊΞ±Ξ»ΞΉ Ξ½Ξ΅ΟΞΏ, ΞΏΟ ΟΞ΅ ΡιΟΞ΅ γινΡι ΞΊΞ±ΟΞΏΞΉΞ± ΡνημΡΟΟΟΞ·, ΞΎΞ±ΟΞ½ΞΉΞΊΞ± ΞΌΞ±Ο Ξ΅ΞΉΟΞ±Ξ½ ΞΏΟΞΉ Ξ±ΞΊΟ ΟΟΞ½Ξ΅ΟΞ±ΞΉ Ξ· ΟΟΞ·ΟΞ· Ξ΅Ξ½Ο ΟΞ΅ΟΞΉΞΌΞΞ½Ξ±ΞΌΞ΅ ΟΞΏΟΞ΅Ο ΟΟΞ΅Ο ΞΊΞ±ΞΉ Ξ±Ολα ΞΌΞ±Ο Ξ΅ΞΉΟΞ±Ξ½ Ξ½Ξ± ΟΟ Ξ³ΞΏΟ ΞΌΞ΅ δΡν ΞΌΞ±Ο Ξ²ΟΞ·ΞΊΞ±Ξ½ ΞΊΞ±Ξ½ αλλη ΟΟΞ·ΟΞ·.- Athens-Palma de Mallorca
- Economy
ΠΠ½Π½Π° Π
Verified | Jul 11, 2025Prague-Hamburg
Economy
before buying tickets I checked on official website www gov uk the questionnaire, where the result was: Check if you need a UK visa: Information based on your answers You do not need a visa to come to the UK Your answers Start again Whatβs your nationality as shown on your passport or travel document? Kazakhstan Change What are you coming to the UK to do? Transit (on your way to somewhere else) Change Where are you travelling to? Somewhere else Change Will you pass through UK border control? No Change So that, according to these misunderstandings there we were experienced and still experiencing such troubles! We had the whole flight (not separate tickets from Prague to London, from London to Hamburg), our final destination was clear and it was sold us for money which we accurately paid for these tickets. Also this breaks the rules of ConnectSure of EasyJet insurance which we paid, because I repeatedly write you that until 24/48 hours WE DONT NEED VISA (see the attachment below from official website GOV UK).
- Prague-Hamburg
- Economy
ΠΠ½Π½Π° Π
Verified | Jul 10, 2025Prague-London
Economy
We donβt need visa in TWOV as was a result of answered questionnare on official website gov. Uk, it was a mistake according to UK261 Law, which affected us with a child also. See the Article 1 of item (a) - they are denied boarding against their will. We were not able to travel further destination from Prague to Hamburg via London Gatwick. We lost our money and half day. That forced us to book the hotel and get the transfer with child back to Prague. Also Prague had blackout next day (huge problem with electricity and transport all over city and vicinity).
- Prague-London
- Economy
Holly M
Verified | Jul 9, 2025Tenerife-Bristol
Economy
Weather conditions
Flight was cancelled for 21 hours as inbound flight couldnβt land due to wind and then pilot was out of flying hours- Tenerife-Bristol
- Economy
Andrew M
Verified | Jul 7, 2025London-Krakow
Economy
Technical problems
The flight was at the start delayed for one and a half hours then we boarded the flight and sat on the plane for 20 minutes then the pilot over the tannoy said that due to the plane arriving late and that the pilots had done there allocated flying hours that the flight has been cancelled so everyone left the plane there was not one easyjet representative anywhere to help us it was disgraceful and upsetting for a lot of people- London-Krakow
- Economy
Sanela M
Verified | Jul 7, 2025Skopje-Paris
Economy
No reason given
Kupilasam karte za moju familiju da bi dosmo kod mene. Avion je prvo kasnio 2-3 puta pa poleteo. Posle negde 30 minuta se vratio u skopje znob tehnicke problema. Tad su nam rekli da ce biti avion tek sutra dan- Skopje-Paris
- Economy
Anabela I
Verified | Jul 7, 2025Skopje-Paris
Economy
No reason given
Ja sam kupila karte mojoj rodjaki da dodje kod nas sa decom, avion je kasnio javili i dali vreme kad krece avion 2 puta, avion je i dalje kasnio posle toga avion stigo poleteo i vratio na isti aerodrom i javili da je let anuliran i rekli da sutra ima let- Skopje-Paris
- Economy
Ines E
Verified | Jul 6, 2025Mulhouse-Nice
Economy
Influence by other flights
I'm reaching out to inform you about a serious disruption I experienced today, Sunday, July 6, due to a last-minute cancellation of my EasyJet flight from Basel to Nice. The cancellation was announced at the gate, after my boarding pass and passport had already been checked. This caused a significant amount of stress, financial loss, and logistical complications. Here is a breakdown of the situation and the expenses Iβve incurred as a result: Travel to Basel Airport: I am based in BΓ’le (BAO), approximately two hours from Basel airport. I lost both time and fuel in making that trip, and this should be factored into the damages. No Alternative Flights Until Tuesday: EasyJet does not have any alternative flights to Nice until Tuesday, which is unacceptable considering the urgency of my travel. Forced to Rent a Car: As a result, we are now renting a car to drive from Basel to Nice, which is costing us approximately β¬300 β a significant and unexpected expense. Work Disruption: I am now unable to be at work on Monday, meaning I am losing another full day of work and income. Hotel Costs: I had to pay β¬88 for a hotel in Basel tonight, which is not currently being reimbursed by EasyJet. Food Costs: Given the late hour of the cancellation (after 10 PM), I had no choice but to eat out. Supermarkets were closed, and dinner cost me at least β¬20. Taxi to Hotel: I also had to take a taxi to the hotel, which cost β¬30. So far, EasyJet has only offered to reimburse the flight, which does not begin to cover the broader expenses and disruption caused by their handling of this situation. I would like to pursue a claim that includes: Hotel (β¬88) Dinner (β¬20) Taxi (β¬30) Fuel/time from BAO to Basel Rental car from Basel to Nice (β¬300) Lost income from missing work on Monday Please advise on the next steps, and whether we should begin by contacting EasyJet directly with a formal compensation claim or take legal action if needed. Thanks very much for your support on this.- Mulhouse-Nice
- Economy
Egor M
Verified | Jul 5, 2025Manchester-Paris
Economy
Strike
as other expenses I am adding an inbound ticket (Paris - Manchester) with RyanAir. Initially I bought a return ticket with RyanAir. 3rd of July they canceled outbound flight. I requested a refund but only for outbound flight as I was still plsanning to go to Paris. That's why I bought another ticket with EasyJet. EasyJet flight was canceled too. Now I am losing many for the remaining RyanAir flight from Paris.- Manchester-Paris
- Economy
Shafaan H
Verified | Jul 4, 2025Munich-Manchester
Economy
No reason given
Flight cancelled with barely 4 hours notice before departure, no prior updates were sent and ruined our holiday/ plans to get back, could not get into a hotel either so had to spend the night in the airport and eat food which we could not really afford to make sure you didnβt starve as stores closed at 10pm in airport- Munich-Manchester
- Economy
John Y
Verified | Jul 4, 2025Birmingham-Paris
Economy
Strike
I requested a refund for the flights and they confirmed they will. Had to travel by ferry to France so incurred a ferry fee (Β£190=β¬220 euros) + fuel and tolls and I booked a easy jet car hire from Paris airport and the cancellation was over β¬100. Is it possible to retrieve this?- Birmingham-Paris
- Economy
Shauna C
Verified | Jul 4, 2025Nice-London
Economy
Influence by other flights
Due to weather conditions and the USA president visiting Europe/NATO summit. The flight was significantly delayed and I reached Luton extremely delayed and I had work the following morning. I did not arrive home until 4.30am. I work in A&E and I had to call in sick due to exhaustion- Nice-London
- Economy
Ryan H
Verified | Jul 4, 2025Milano-Lisbon
Economy
Technical problems
I got a flight delay notice around 5 PM in Milan. Instead of departing at 8:45 PM, the flight was scheduled to leave two hours later. The time of departure kept changing - it's on time, it's delayed by 90 minutes, it's on time again, it's delayed by 2.5 hours, etc. They told us that they oversold the tickets and need to find another plane. They also didn't have a pilot and a copilot to fly the first plane. The delayed flight landed in Lisbon about 5 to 10 minutes before the 3-hour mark, and we sat on the runway for about 30 minutes. When I submitted a claim, they denied it, saying that the flight was delayed by less than three hours.- Milano-Lisbon
- Economy
Richard R
Verified | Jul 4, 2025Marseille-London
Economy
Problems at airport
We were at the airport having given back our hire car and ready for our journey home, when it was announced that the flight had been cancelled!!! We were given numbers to call, but all offices were closed, So I called my Secretary in England who managed to find us a flight home as it was imperative I got home as early as possible on the 3rd of July.- Marseille-London
- Economy
Karen J
Verified | Jul 4, 2025Leeds-Palma de Mallorca
Economy
Strike
Taxi transfer in Majorca would not refund /collect us for the changed time so we had to book another. We also incurred train costs from Leeds to Newcastle the flight was cancelled but they did give us an alternative from another airport Cancelled due to cabin crew air strikes- Leeds-Palma de Mallorca
- Economy
George Alexander C
Verified | Jun 30, 2025Economy
tranfer taxi
We booked flights.hotel and tranfers with hayes travel Ballymena. everything was first class until our journey home we did not receive any text or e mail from our tranfer taxi on the 26th .we where waiting in the hotel lobby and phoned the taxi at 4.49 and were told the taxi would be with us at 6.50pm. they called back at 5.33 and told us they had no driver. as i already paid for this taxi i had to pay another 60 euros to another taxi to catch our flight/- Economy
Rhys M
Verified | Jun 30, 2025London-Heraklion
Economy
No reason given
We arrived at our destination at 2.12 Greek time. There was a problem with the plane and they had to change planes We were not provided with any vouchers whilst we waited It interrupted our first day as we arrived at our hotel so late in the morning.- London-Heraklion
- Economy
Sandra M
Verified | Jun 27, 2025Milano-Edinburgh
Economy
Technical problems
Bird flew into plane and delayed us by three hours we had an early morning flight and paid 29 euro for a quick taxi because the metro and train lines werenβt available yet.- Milano-Edinburgh
- Economy
Benjamin L
Verified | Jun 26, 2025Milano-Athens
Economy
They would not let us check in online. They took our printed boarding passes from us at the airport, I just realized I accidentally uploaded the boarding pass from my replacement flight that I purchased.
- Milano-Athens
- Economy
Levi B
Verified | Jun 26, 2025Paris-Edinburgh
Economy
Technical problems
Waiting in tunnel to board told flight cancelled due to technical problem told we were on our own to sort new flights hotels etc. daughter who was with us sorted hotel taxis and Monzo car to pay for extra expenses like food and drink. Arrived 24hrs later daughter missed her connecting bus to Leeds, car park charged extra and dogs extra charge in kennels- Paris-Edinburgh
- Economy
Lee B
Verified | Jun 25, 2025Paris-Edinburgh
Economy
Technical problems
EasyJet paid Brian Lee burrell Β£ 220 compensation but not other passengers in the party all travelling together under this booking Eventually arrived at destination 24hrs later. Daughter missed her travel plans for Saturday 31st to Leeds. Kennels charged extra for 24hrs extra, car park charged extra for being late. Staff left us to fend for ourselves at departure lounge if my daughter wasnβt with us we would have been sleeping in terminal. Told flight was cancelled in the tunnel to go on plane- Paris-Edinburgh
- Economy
Ricardo P
Verified | Jun 23, 2025Geneva-Porto
Economy
Problems at airport
After taking off the pilot apologized for the delay saying the reason was where the plain was before delayed also. When we approach Porto he said that we had to wait to land because we had 6 plains in front of us. After a while the pilot informed that we were being taken to Faro. We land at Faro with no directions of what to do next, everything was closed easyJet guichet no staff to speak with us only after 40β someone appeared saying the flight back to Porto will be the next day at 6:30 am. I asked for a hotel to sleep, she said everything was fully booked. something to eat ? Everything closed! There was vending machines with junk food. So after all I missed a dinner with my family, my wife has to drove 400 kms in total ( 200 kms back and forward on the 30/05) plus the next day. What is unacceptable is the way they treat the passengers- Geneva-Porto
- Economy
Serah A
Verified | Jun 20, 2025Malta-London
Economy
Successful claim
No reason given
I received a text a few hours before my flight was meant to take off that it had been cancelled with no alternative flight or travel offered. My original flight was due to take off at 2am so you can imagine I was panicked and on top of that my flight destination was to see Beyonce in concert so the stress this caused with no remediation was unacceptable. The airline provided no care at all and only informed us of the cancellation about 4 hours before the actual flight. I eventually landed at 2pm in London and I was under pressure to make it to the concert. I was dehydrated and had migraines and it impacted my ability to enjoy the concert.- Malta-London
- Economy
- Successful claim
Katie S
Verified | Jun 17, 2025Antalya-London
Economy
No reason given
We was redirected and sent to Birmingham and had to get a coach and the coach was horrendous and freezing and the air con was way to hight and the man wouldnβt turn it off and has caused me to ow have a chest infection the man was told numerousof times to turn it off we had to use our towels luggage to wrap ourselves up to make us warm. The man turned off later.- Antalya-London
- Economy
Ricardo T
Verified | Jun 17, 2025Bari-Geneva
Economy
Technical problems
The flight was cancelled and the information was given at 22:18 (16/06). The bus to the accomodation was only available at 3am of the next day (17/06) and we arrived at the hotel around 3:45 am (17/06), the bus pick-up us again to return to the airport at 7:30 am (17/06). The alternative flight was at 10 am (17/06). We lost our flight from Geneva to Porto, that should take-off from Geneva at 6:05 am (17/06). The air company refused to give us an alternative flight to Porto, so it was needed to spend around 300β¬ for the tickets.- Bari-Geneva
- Economy
Emily B
Verified | Jun 17, 2025Rhodos-London
Economy
Problems at airport
We were delayed and then stuck on the plane for over 45 minutes which in total was just over 3 hours- Rhodos-London
- Economy
Andrea R
Verified | Jun 16, 2025London-Palma de Mallorca
Economy
Technical problems
The flight was delayed by 4 hours due to a technical problem. We were told it was a problem with the air conditioning pressurisation. We were told this 1 hour before the flight was due to take off.- London-Palma de Mallorca
- Economy
Artemio S
Verified | Jun 16, 2025Edinburgh-Lyon
Economy
No reason given
Due to a longer than 3 hour delay, I ended up arriving at Lyon after midinight. That caused me to miss my train to the city where I live and left me stranded in Lyon overnight because the earliest train or bus from Lyon were not until the next morning. I had to lose my original train ticket, get an expensive taxi to the closest available hotel (2 stars), pay the taxi back to the airport, and pay for a new train ticket the next morning (I missed half a day of work as well by the way).- Edinburgh-Lyon
- Economy
Craig L
Verified | Jun 9, 2025Manchester-Barcelona
Economy
No reason given
My flight, originally scheduled for 7:05am, was delayed until nearly 11:00am, resulting in significant disruption to my plans upon arrival in Barcelona. Due to the delay, I missed my pre-arranged transfers from the airport and was forced to take a taxi at personal expense. Most importantly, the delay caused me to miss a scheduled event I was meant to attend, which had a considerable impact on my day. Very disappointing experience overall.- Manchester-Barcelona
- Economy
Anthony B
Verified | Jun 5, 2025Alicante-London
Economy
Technical problems
We were told a number of times we would have to pay for our flights home and we would be refunded this once home when we submitted to Easjet we were also told to pay for our own food and drinks again being told we would be refunded this all once home We were not offered any accommodation hotel for the time we was standard at the airport we had no sleep in all the time being standard there as we did not feel safe as we had belongings and and keep ourselves safe too we had no where comfortable either made to sit on floors around the airport which has caused my wife great distress as she had two discs removed in lower back in 2021 which has now caused to suffer with sciatica and restlessness leg syndrome both our mental health has been deeply affected to resulting in going to our doctors for help in this and my wife has now gotta take pain relief to help with the discomfort of this all We were looked out for made to feel it was our own fault we have flown with EasyJet never had issues but this has deeply affected us now and we wonβt fly with them in the future now We was only offered a small amount of a voucher put on our boarding passes before we was due to go to security which we had to complain for a number of times as we had run out of our own money by then we got this but that was all in our distressing time we felt we had to as we needed food and some drinks but we are and should be offered back our flight money and what we had to pay for to the drinks and food- Alicante-London
- Economy
Emma S
Verified | Jun 5, 2025Alicante-London
Economy
Technical problems
I and my husband were not offered any hotel accommodation for the time time we were standard at the airport nor offered any help in offering new flights we was told to pay for them ourselves and then when home we would be refunded this and also any extra cost to food and drinks again we were told this would be paid back to us once home We were not offered a voucher on our boarding passes once we were due to go through security again so not much there to have a proper meal but we took this as felt we were owed this much but we are owed so much money from EasyJet This has affected us financially with also suffering with mental health and I have now been suffering with bad sciatica as in 2021 I had a back operation two discs removed in my lower back this has affected me greatly with restless leg syndrome and I have now been going to my doctors from more pain management and for my mental health well being to which I have to pay for on prescription medication to manage my pain relief and my mental health recovery this is not fair on us being made to suffer even longer we just want back the money we was told we would receive them making us wait and wait longer then we should is not just on itβs disgusting we are to feel like this- Alicante-London
- Economy
Anthony B
Verified | Jun 5, 2025Alicante-London
Economy
Technical problems
We was told we would have to pay for new flights home to England and also pay for our own food and drinks and we would be refunded this all once we returned home We was not offered any hotel for the time we was standard we was only offered a voucher on our boarding passes for some food and drinks before we was due to depart back through security so yes we took this but was only offered after we complained a number of time This has affected us more with financial issues and our metal health well being my wife had a back operation back in 2021 two discs removed and being standard in airport no where comfortable to relax no sleep has now affected my wife back problems again causing restless legs syndrome and more back issues resulting in sciatica she has had to seek medical attention from our doctors and our mental has been made worse- Alicante-London
- Economy
Maciej G
Verified | Jun 5, 2025Schonefeld-Mulhouse
Economy
No reason given
Dear AirAdvisor, I am writing to express my deep disappointment regarding my recent travel experience. I live very far from the airport and had to travel over 5 hours each way to reach it. Unfortunately, due to the flight disruption, the only alternative available was more than 24 hours later and scheduled in the evening. As a result, I lost two full working days, which has caused a direct financial loss of 300 euros in salary. Beyond the financial impact, the disruption significantly affected my plans and caused considerable stress because also no real information about the cause was provided. I kindly request that you review my case and consider compensation for the inconvenience, time, and lost income caused by the delay. Thank you for your attention to this matter. I look forward to your response. Sincerely, Maciej Glodek- Schonefeld-Mulhouse
- Economy
Luka V
Verified | Jun 4, 2025London-Amsterdam
Economy
No reason given
My original flight from London Gatwick to Amsterdam on the 2nd of June was scheduled to depart at 20:05 and arrive at 22:05. However, about four hours before departure, I received a cancellation notice from EasyJet without any explanation. I was only offered a free flight change and no other assistance such as food, transport, or accommodation. The next available flight was from Luton on the 3rd of June at 16:10, which arrived in Amsterdam at 18:10βnearly 20 hours later than originally planned. This delay caused me to miss a full day of work and forced me to cancel other commitments. I also lost money on a non-refundable train ticket to Gatwick and had to pay again for travel to Luton. The cancellation caused significant disruption and financial loss, and I am therefore requesting compensation.- London-Amsterdam
- Economy
Henadheerage S
Verified | Jun 4, 2025Nice-London
Economy
No reason given
Regarding my EC261 Compensation claim to easyjet. Case ID: 106601083 Reference ID: 184267728 Dear Sir / Madam, EasyJet rejected my claim on 12th October stating "the delay to this flight was as a direct result of air traffic control restrictions across London Gatwick." and put this to βextraordinary circumstancesβ. I do not accept this decision to reject my claim. If the delay was not a direct fault of easyJet, I have no doubt easyJet would let us know on the spot. We were not given a reason. Also aircraft easyJet provided for flight U28356 was not big enough, 8 passengers could not board the flight & waited with us in the airport for next flight. Other airlines arrivals to Gatwick on same day, similar arrival times to us seemed to have landed with no such issue. British airways, Vueling and TUI flights had only reasonable delays. EasyJet had significant delays which extended nearly or more than 3 hrs that evening. ie; 1. British airways flight BA2625 on 11th September, Nice to Gatwick, same route as my flight, scheduled to land at 21.35, landed 22.20. Less than an hour delay. 2. British airways flight BA2855 on 11th September, Faro to Gatwick scheduled to land at 23.15, similar scheduled landing time to us, landed 23.12. Three minutes early. 3. Vueling flight VY6634 on 11th September, Genoa to Gatwick scheduled to land at 22.40, similar scheduled landing time to us, landed 22.58. 18 minutes delay. 4. TUI flight BY4767 on 11th September, Lanzarote to Gatwick scheduled to land at 01.20am next day, (we landed 57 minutes later to this flight), landed 1.16am. Four minutes early. EasyJet flight to Luton from Nice on this same day - flight U22126 also had significant delays. But Wizz Air and Ryanair didn't have such delays that evening arriving at Luton. Looks like easyJet had some issues that day across their whole network. I believe easyJet is lying to us using βextraordinary circumstancesβ defence so they can prevent paying out compensation.- Nice-London
- Economy
Mehmet U
Verified | May 27, 2025Economy
Redirected flight
With technical issues easyjet flight number EZY6525 landed in Venice around 16:36pm on 27/5/25. We have been held here in Venice over 2 hours without any information and ground crew and waiting still continues and there is no one here for any guidance.
- Economy
- Desired solution
Eamon M
Verified | May 27, 2025Palma de Mallorca-Belfast
Economy
No reason given
The flight was cancelled,had to get a flight to Glasgow that evening the a connecting flight to Belfast the next morning- Palma de Mallorca-Belfast
- Economy
Danielle M
Verified | May 26, 2025Amsterdam-Manchester
Economy
Technical problems
No information was giving all we could see was that we have been delayed 5 and a half hour on the screens. Everyone i was trying to speak to was not helping- Amsterdam-Manchester
- Economy
Laura C
Verified | May 22, 2025Schonefeld-Naples
Economy
Successful claim
Technical problems
Within minutes of take-off, a very strong smell of smoke and burning was smelt in the aircraft. The smell persisted, the flight crew gave no explanation. The pilot then made an announcement saying that the burning smell was standard procedure because the engine was new and that it was normal. The flight proceeded, the female flight attendant seemed visibly more and more agitated and kept moving from one side of the plane to the other looking out of the right, and then the left, windows four or five times in a row. Visibly the flight attendant is nervous and agitated and gives no explanation to our questions. After about ten minutes the stewardess enters the cockpit where she stays for a few minutes. When she comes out, both she and the steward sit down and fasten their seat belts. The pilot announces that the plane is in no condition to fly due to a breakdown and technical failure, and that we must return to Berlin as soon as possible. Twenty shaky minutes of flight follow without any further explanation and still smelling of burning, an extremely stressful and frightening situation. We are told that there will be a safety landing. Stress is very high. The plane wobbled until it landed. On landing, at least six fire trucks were waiting for us, and a couple of police cars. The firemen came on board together with medical personnel. No one bothered to check if any of the passengers were injured or sick, or needed help. No further information or help was provided. No water or food was distributed. After being detained on the flight without explanation they evacuated the flight, they did not tell us what to do or where to go, they just sent us to the airport. Easyjet staff did not provide any help or explanation, they did not tell us to go back to the gate, they just sent us outside the arrivals area where there was no one waiting for us. After at least an hour and 30 minutes without water, food or support, the airport staff made us go through security checks again claiming that βa new flight would appear on the departure boardβ, which never happened and was completely random. Some of the passengers did not speak English or German and nobody helped us. Without any outside help we arrived at the old gate, where we had to wait without any information. Outrageous to have received no water or food or medical expertise. I had to buy two meals and drinks at my own expense, in the chaos I did not keep the receipts. The next Easyjet flight that left for Naples had us arriving 3.5 hours late and a huge load of stress and fear. I lost money and definitely stress, and the treatment of this emergency was superficial and inconsiderate, scandalous. Especially towards the babies, the elderly, families, and people with severe anxiety on board. I experienced severe stress and fear, and post-traumatic stress due to the emergency landing and burn/smoke on the plane.- Schonefeld-Naples
- Economy
- Successful claim
Darren C
Verified | May 21, 2025Faro-London
Economy
No reason given
WE TYRAVELERD TO AIRPORT HAD TO PAY CASH TO TAXIS AS POWER CUT ACROSS PORTUGAL AND WHEN WE ARRIVED WE WHERE INFORMED OUR FLIGHT WAS CANCELED AND WE HAD TO FIND ANOTHER FLIGHTIF WE COOULD BUT THIS WASNT POSSIBLE SO WE ARRAGNE ACCOMENDATION AND FOOD UNTIL WEDNESDAY 30/4 WAS EARLIST FLIGHT AVAILBLE.- Faro-London
- Economy
Geoffrey B
Verified | May 21, 2025Economy
cabin bags
We flew to Malaga on the 11th of may with one hold bag and two under the seats bags there was no issue . We flew back on the 20th of may with exactly the same bags and you charged us 116 euros for bags that easily fit under the seats why is this when we go one way and no problem and come back the same route and there is a charge. Is there any chance that we can get reimbursed thanks- Economy
- Loss: β¬116
- Desired solution
Expenses reimbursement
Rita D
Verified | May 21, 2025Economy
You have charged me twice for one flight ! Return funds
Booking ref K9G9GBM I flew from Bristol on 7th May at 6am arriving Malaga at 9.45 am The cost was 77 pounds paid on 5th of May My Nationwide bank account statement informs me that you have withdrawn an extra 100.47 from my account on the 3rd of May. I want the money which you withdrew without permission returned.- Economy
- Desired solution
Refund
Nataliia R
Verified | May 20, 2025Paris-Krakow
Economy
No reason given
My daughter and I flew on your flight from Paris to Krakow on May 22, 2024. The flight was delayed for almost 4 hours. We were very tired after the flight from Canada. We had to wait a long time. Due to the delay of the flight to Krakow, we arrived at night, and the final destination was Warsaw. We waited until the morning for the bus to Warsaw.- Paris-Krakow
- Economy
Xiumiao K
Verified | May 18, 2025Milano-Lisbon
Economy
The flight's departure time was changed to 18.09, and then changed back to 17.50, but the change back to 17.50 was not communicated in the easyjet app or the information screen at the airport, neither was there a gate closing warning like usual on the screen from what I can see. I thought the departure time was still 18.09 and I arrived at the gate at around 17.30, but when I arrived, the staff told me that the flight time was changed back to 17.50 so I was too late, the gate was closed. I was denied boarding and had to buy a new ticket for the next day, I also missed one day's work.
- Milano-Lisbon
- Economy
Ronald Steven C
Verified | May 17, 2025Larnaca-Liverpool
Economy
Successful claim
No reason given
WE WERE IN THE AIRPORT, WE HAD BEEN CALLED TO THEDEPARTURE GATE, WE SPENT JUST OVER AN HOUR IN THIS SMALL ROOM. OTHER PASSENGERS WERE TELLING US THAT THE FLIGHT WAS CANCELED, I RANG MY SON IN LAW WHO WAS DUE TO PICK US UP IN LIVERPOOL BUT HE ALREADY KNEW ABOUT THE CANCELATION. JUST BEFORE MIDNIGHT WE WERE TOLD THE FLIGHT WAS CANCELED AND TO MAKE OUR WAY BACK THROUGH PASSPORT CONTROL AND EVERYONE TO CONGREGATE AT BAGGAGE DROP OFF. WE WERE TOLD BY EASY JET REP TO FIND A HOTEL FOR THE NIGHT AND COME BACK TOMORROW BY 12.00. PASSENGERS WERE SAYING ITS NOT THEIF JOB TO FIND A HOTEL THAT GHE AIRLINE SHOULD FO IT. THEN THEY COACHED US TO A HOTEL IN LARNACA IT RETURNED THE FOLLOWING DAY TO TAKE US TO THE AIRPORT FOR ANOTHER FLIGHT HOME- Larnaca-Liverpool
- Economy
- Successful claim
View more