easyJet complaints: comments, page 8
950 comments
Sanchet K
Verified | Nov 11, 2025
Amsterdam-Ibiza
Economy
I got my luggage back after 83 days. I had a trip of 15 days and I lost my luggage on the 3 rd day. It was a nightmare for me.
- Amsterdam-Ibiza
- Economy
Sahil D
Verified | Nov 10, 2025London-Milano
Economy
No reason given
No communication about why it got delayed and also the food and drinks voucher the airline provided also didnβt work at the airport.- London-Milano
- Economy
Nikita T
Verified | Nov 10, 2025London-Milano
Economy
No reason given
There was an over 5 hour delay and no communication over what was happening to the flight. There were other flights going ahead so not sure how the airline can claim there was complete cancellation in the airport.- London-Milano
- Economy
Prakash Chand G
Verified | Nov 9, 2025Hamburg-Mulhouse
Economy
No reason given
We are family of 3 passengers, who were supposed to travel from Hamburg to Basel and the flight was cancelled 3 hours before departure. When I requested for a alternative flight (the next day), I was also denied that by Easyjet. Unfortunately our vacation plan was cancelled and we lost non-refundable hotel stay for 630CHF. Then I applied for compensation for all 3 passengers and only 1 'Akshata Saini' passenger received compensation of 250β¬ and the other 2 still don't have(denied) because of ridiculous excuses, and I am tired of talking to them.- Hamburg-Mulhouse
- Economy
Keir G
Verified | Nov 8, 2025Athens-Edinburgh
Economy
No reason given
The flight was originally scheduled to arrive in Edinburgh at 11 p.m., but it was delayed until a 3 a.m. departure from Athens (local time). This was due to a technical issue that delayed the aircraftβs previous flight and caused it to divert. As a result, our flight was rescheduled to land in Edinburgh at 5:30 a.m. Then, at 9:54 p.m. Athens time, a layover in Milan Malpensa was added because the crew had reached their maximum working hours and required a quick changeover. This further delayed our arrival time to 6:30 a.m. in Edinburgh. Even without the additional layover caused by the crewβs working hours, the flight was already going to be significantly delayed beyond the original scheduleβmeeting the threshold for compensation, which the airline is now trying to avoid paying by claiming the delay was due to crew working hours- Athens-Edinburgh
- Economy
Kyle I
Verified | Nov 8, 2025Athens-Edinburgh
Economy
No reason given
The flight was originally scheduled to arrive in Edinburgh at 11 p.m., but it was delayed until a 3 a.m. departure from Athens (local time). This was due to a technical issue that delayed the aircraftβs previous flight and caused it to divert. As a result, our flight was rescheduled to land in Edinburgh at 5:30 a.m. Then, at 9:54 p.m. Athens time, a layover in Milan Malpensa was added because the crew had reached their maximum working hours and required a quick changeover. This further delayed our arrival time to 6:30 a.m. in Edinburgh. Even without the additional layover caused by the crewβs working hours, the flight was already going to be significantly delayed beyond the original scheduleβmeeting the threshold for compensation, which the airline is now trying to avoid paying by claiming the delay was due to crew working hours- Athens-Edinburgh
- Economy
Anonymous member
Verified | Nov 4, 2025London-Edinburgh
Economy
Re: Awaiting refund required for wrongful charges on large cabin bag
I was a passenger travelling with Easy Jet on 30/10/25 from LWG to EDI at 14:50. My Airline booking reference is KB874LT. After clearing my bag drop, I proceeded to the boarding gate to catch my flight. At the boarding gate several passengers including myself was taken out of the line to make payment of Β£48.00 for large cabin bags. I asked the staff why I needed to make payment and showed her my speedy boarding ticket which allowed me 1 small under-seat bag, 1 large cabin bag and 1 23kg bag (which was checked in). The staff said she was sorry but I needed to pay and asked if I did not receive the email. I realise that I was holding up the queue and I also thought that maybe some changes were made in the 2 weeks I was away and so I made the payment of Β£48.00. After checking with my husband who booked the ticket and confirming that I never needed to pay, I returned to the staff. She immediately read my ticket and apologised for her error. She and the other staff logged a ticket for the error and for evidence to support my refund. They advised me to contact customer service for the refund. I have been trying unsuccessfully all day today to get my refund. Every customer service person stated that they were unable to refund my money despite seeing the note logged by the staff who made the error. I also forwarded the receipt to customer service but it was badly torn by the Easy Jet staff and only showed apart of the payment. I have emailed Easyjet customer service and is still awaiting my refund.Overall
Being double charge for large cabin bag
Staff at baording gate was apologetic for their error. They made effort to email customer service for me to get my refund
- London-Edinburgh
- Economy
Adelina M
Verified | Nov 3, 2025Schonefeld-Paris
Economy
No reason given
Dear easy jet Customer Service, I am writing to formally express my dissatisfaction with the handling of my recent flight and the significant inconvenience and financial losses I have suffered. Berlin - Paris Name Class Airline Booking Reference Economy KBGTBWM ADELINA MARATOVA Flight Information Berlin - Paris Departure Arrival 21:20, November 2, 2025, Berlin Brandenburg Airport T1 23:10, November 2, 2025, Paris Charles de Gaulle Airport T2D Airline easyJet U24634 WAS CHANGED TO Berlin - Paris βͺ|β¬ November 3, 2025 12:30 BER Berlin Brandenburg Airport T1 14:20 CDG Paris Charles de Due to this change, I initially attempted to cancel the flight, then agreed to an alternative flight at 06:00, and later requested to cancel again. I was informed that βno refund would be issued.β This response is unacceptable because: 1. The flight change forced me to cover hotel and meal expenses out of my own pocket. 2. The airline provided no support for these additional costs. 3. Under Regulation (EC) No. 261/2004 and standard industry practice, passengers are entitled to compensation and reimbursement of additional expenses in the case of significant flight changes. Accordingly, I demand: β’ Full reimbursement for the hotel and meal expenses I incurred. β’ Compensation for the inconvenience and distress caused. β’ Written confirmation of the amount and timeline for this compensation. If these demands are not met within the legally required timeframe, I will have no choice but to escalate the matter to consumer protection auth- Schonefeld-Paris
- Economy
Emma M
Verified | Oct 27, 2025Lisbon-Funchal
Economy
My flight was delayed therefore I missed the connecting flight. Please refund for the inconvenience, thanks!
- Lisbon-Funchal
- Economy
Micheal M
Verified | Oct 21, 2025Olbia-Amsterdam
Economy
No reason given
They refused to pay because they said the reason of delay was outside of easyjet control.. but when we were at the airport, they told us that the delay was because of flight crew worked too many hours than allowed!!- Olbia-Amsterdam
- Economy
Enes V
Verified | Oct 19, 2025Pristina-Geneva
Economy
Technical problems
It was day 26 september and we was in 7am at the airport we do the check in of tickets and conrtol of passaport and when we went to the gate 201 to wait for the plane and the instructor comes and saied all passangers with that plane that we are checking the plane because sensor have alerted that a bird has joined in machine of plane he saied will contact with yall after 30 min are we can fly or no after 40 the instructor comes back and he saied we cant fly but he saied the company airline all ur expences and we start the road with car beacuse it was urgent to go to geneva and we gonne with car and we lost 5 days we expences around 1500β¬- Pristina-Geneva
- Economy
Janet A
Verified | Oct 16, 2025Malaga-London
Economy
Influence by other flights
They say traffic control and out their hands but flights before departed with not such a long delay- Malaga-London
- Economy
Wayne D
Verified | Oct 16, 2025Rhodos-Manchester
Economy
No reason given
emailed airline for compensation as the flight was cancelled with no explanation. we were given no notice, the flight was repeatedly delayed whilst sat in departure lounge. We were told to book accommodation before we were made aware that the flight had been cancelled. EasyJet arranged the hotel but no transfer. The new flight was rescheduled for 16:00 05.10.25- Rhodos-Manchester
- Economy
Vedran G
Verified | Oct 15, 2025Rabat-Budapest
Economy
Claim escalated to airline
No reason given
Dear AirAdvisor, we were on time waiting in Rabat, Morocco for our flight to Geneva but the flight was delayed for more than 3 hours and we were almost too late for other flight at Geneva to Budapest. We arrived at Geneva around 5:35pm, but we should've arrived at 2:10pm. Arline only provided snacks and drinks. Thank you in advance for your help. Best regards, Vedran Glavina.- Rabat-Budapest
- Economy
- Claim escalated to airline
Tiago A
Verified | Oct 14, 2025London-Belfast
Economy
Weather conditions
I mistakenly selected to get my flight the next day, but I made a mistake (actually ended up buying an early flight myself to another airport as EasyJet didn't have anyone at the airport to help me trying this or allowed me to get to another airport nearby Belfast such that I could get to my destination earlier). I thus contacted the airline to get my reimbursement. As you can see the transcript, I didn't even get reimbursed for my original cancelled flight. I hope you can help me get my money back.- London-Belfast
- Economy
Ken D
Verified | Oct 11, 2025London-Dalaman
Economy
Technical problems
Delay in taking off sat on plane then had to divert due to technical problem then after repairs take off to original destination- London-Dalaman
- Economy
Robert A
Verified | Oct 10, 2025Economy
Misleading on-line baggage check in
I checked in on-line for my wife and I from Bristol to Barcelona on 18/10/25 returning from Rome to Bristol on 28/10/25 for i underseat bag and 1x23kg bag each. When printing the check-in it showed 1 underseat bag and 3 x 23kg bag each. Unfortunately they would not change it to 1 x 23kg bag each and now wish to charge me approx Β£170 for the extra hold luggage which I do not require even if they change the booking. The on-line check in system is misleading if you click for 1 x 23kg hold baggageOverall
- Poor baggage check-in
- Economy
- Loss: β¬170
- Desired solution
Refund
Jed T
Verified | Oct 9, 2025Mykonos-London
Economy
Weather conditions
The delay caused me to miss a scheduled work shift on October 7th, 2025, which I had to cancel. I was originally scheduled to return on October 6th but arrived a day late due to the flight delay. Did you miss an event or lose money? "Yes, I lost wages/income from the work shift I had to cancel on October 7th, 2025- Mykonos-London
- Economy
Lukas W
Verified | Oct 6, 2025Lyon-Prague
Economy
Technical problems
Booking code KBB6JVG. Accommodation costs have already been applied to LuΔek Walter. Same flight, same flight booking code.- Lyon-Prague
- Economy
Dawn K
Verified | Oct 5, 2025London-Nice
Economy
Unable to fly due to not be a notified in time
I was unable to board a flight on the 1st of October as your staff noticed that my passport was out of date, although it didn't expire until May 2026, whilst learning, this was correct. Why did this not get picked up when I inputted my API information on your site? If it had been rejected, I would then have known not to waste my time arriving at the airportOverall
- Refused boarding
- Staff were really kind
- London-Nice
- Economy
- Loss: β¬192.16
- Desired solution
Refund
Abigail I
Verified | Oct 5, 2025Marrakech-Bristol
Economy
Technical problems
We have been paid for the hotel, cost of meals and transport to get us home. They didnβt pay for all my calls to sort this out as they would only pay Β£20 and no compensation for the cancelled flight at all. They rejected this claim stating it was not their fault. EasyJet were not helpful and we had to arrange our own hotel with limited Internet. We were in the airport from 1900 to check in the flight was canceled at about 2100 and we did not leave the airport will 0130 the next day. This was unacceptable with a 14 year old and with wider family who have younger children We had to cover costs for pet sitters and extent leave from work.- Marrakech-Bristol
- Economy
Gregory C
Verified | Sep 30, 2025London-Athens
Economy
No reason given
They advised at the start prior to boarding that boarding was delayed due to the late arrival of the incoming aircraft. They then progressively announced delays but said they were later related to ATC and weather.- London-Athens
- Economy
Leevke S
Verified | Sep 28, 2025Antalya-Schonefeld
Economy
Problems at airport
the flight got delayed for 3 hours and we landed in Hannover instead of Berlin. We then were standing in Hannover outside, at 10 degrees of two hours without food or water. No person knew when the bus is coming and there was no assistance. Busses came and refused to take us and left empty instead giving warm shelter. In the end we arrived in Berlin Airport only at 8 a.m.- Antalya-Schonefeld
- Economy
Nikita N
Verified | Sep 28, 2025Antalya-Schonefeld
Economy
Problems at airport
Our flight was first delayed, we were waiting in the airplane while they were figuring it out. Due to hacker attack in Berlin airport they couldnt accept us in Berlin so they routed us to Hannover airplane, from which they would take us back to Berlin by a bus. When we arrived to Hannover airport, we (and many other passengers) had to pick up our luggage and by the time we reached airport the bus has been full and left without us. We were left to stand there on the cold (it was 7 degrees temp at night and we just arrived from 30 degrees heat in Turkey) for 2 hours! For 2 hours we and other passengers were just waiting on the cold completely frustrated without any information or guidance, while the taxi drivers were trying to pursue us to pay 900eur for a taxi trip to Berlin. Eventually at around 4 in the morning came two buses - the drivers were clueless at first and had no idea if they should board easyJet passengers or not but eventually they took us to Berlin and we have arrived to BER airport at around 8 in the morning, making it a very big delay. I wonder why didnt they keep us in Antalya airport until the morning and fly us then, and instead took us to Hannover and stressed us all out? I find it unfair.- Antalya-Schonefeld
- Economy
Anya S
Verified | Sep 27, 2025Tirana-London
Economy
Influence by other flights
We were supposed to depart from Tirana to Geneva at 15:30. The delay lasted for 45-50 mins. Our changeover was 1hr and 20 mins. This caused us to reach Geneva airport at 18:20. The gate closed at 18:30, making it impossible to reach on time. What made this situation even more painful was that we were returning from a funeral - emotionally and physically exhausted. This added stress and confusion at the airport, overwhelmed my mom to the point where she broke down crying. We felt helpless and unsupported during a time when we were already grieving. When contacting EasyJet, they were pretty adamant on their stance, stating 'it was less than 3 hrs' but we didn't reach Gatwick till 22:30. So overall, our journey was more than 3hrs and on top of that, I had to pay for another flight at Geneva so we could get home the same day. We also ended up waiting more at Geneva airport (to get to Gatwick) because they had delays as well. We were supposed to depart at 20:25 and ended up leaving round 21:30 to 21:45. My mom had to be at work the next day, so we were under a lot of pressure. For the journey to Tirana > Geneva > London I paid = Β£573.99 Then I paid again from Geneva > London = Β£264.79 Please can you help us. Thank you.- Tirana-London
- Economy
Kylian P
Verified | Sep 23, 2025Nice-Manchester
Economy
Claim escalated to airline
No reason given
Hi, I hope you're well. In addition to the claim for the flight being delayed overnight, I also would like to see if you could pursue further claims. If not, please tell me what the best course of action is from here: - As the flight was delayed overnight, easy jet booked hotels for us, and mentioned to check with ground staff once off the plane. Once off the plane, there was no ground staff. The hotel booking mail came through, and we did, however, once we arrived, the hotel did not take any customers, didn't have enough rooms, and was unaware that any rooms were booked (even though we all received confirmation emails of the reservation by easy-jet). No support was reachable for easy-jet, the only thing was the chatbot, that was no help whatsoever. We therefore had to make our way back to my home, hence the taxis. We had to bin 3 bottles of wine, bought in duty-free, on request of security, upon re-entry of the airport the next day. Here again, tried multiple times getting information on how to proceed, and was unable to get any information. A lot of passengers, including young women, were left without accomodation, in the middle of town (as easy jet sent hotel reservation confirmations), without accomodation, around 4 AM. I would therefore like to see if further compensation can be claimed for this, as the hotel was not accepting customers + taxis to get to it and back from it + food for breakfast/lunch, as the flight only left around 14:40. IN ADDITION to this, the replacement flight landed around 90 minutes late, due to some difficulties on easy jet's side. Let me know if I might be better off complaining to easy-jet directly, or if you're able to help with all the above points + the basic claim. Please see Louisa Kellyβs claimβs additional details as this describes in detail both our situation.- Nice-Manchester
- Economy
- Claim escalated to airline
Louisa K
Verified | Sep 23, 2025Nice-Manchester
Economy
Claim escalated to airline
No reason given
Plane was meant to take off at 21:35. We have not received any announcement by Nice Airport or easy-jet that the flight is delayed, at any point. Even the screen boards, still showed the flight as leaving on time, at 4 AM, when we left. ALL INFORMATION IS FROM EASY-JET APP ONLY, no announcements, no in-person announcements: - Original delay: plane arrived late as landed late from previous flight - 23:00 local time, started boarding, got through to the air bridge, and waited there. Again, no information was given, and we were made to wait there for 45 minutes to an hour, in the air bridge, which was freezing cold (air conditioned), no where to sit apart from the floor. - Around the end of those 45 minutes, the pilot came and explained following: Plane was struck by lightning upon arrival, easyjet had to wait for engineers to come and look at it, clean it, and see if possible to fix. The women from Nice Airport said it'll be done within an hour. The pilot later said they won't know, it might be tonight, it might not be. - We were told to expect an update at 00:00, where nothing happened, didn't get more information, but were allowed to get off the airbridge and back in the waiting lounge. At no point, did we get water or food vouchers, or food, or any announcements were made. The representatives from easy jet were not present during that time, and left, so there was no one to speak to/ask either. - We boarded again at 0127, and got on the plane. Plane taxied to the runway, and nothing happened until 03:00. We were told at this point that we can't fly due to the weather window being over - no announcements were made before this. - Taxied back, and (crew) explained following: Easyjet will arrange travel to and from hotels, and send us a link to book a hotel overnight. We waited a bit longer, nothing was coming through, and sat in the plane up to 3:40, when we actually disembarked. Easyjet crew told us people would be waiting for us, and will help us out in the airport. However, at this point, in the airport, there wasn't a single person (from Nice airport OR easyjet). In addition, by this point we still hadn't received the hotel reservation link from easyjet + customer support from easy jet was closed. - Eventually, we received the hotel reservation link shortly before 04:00. We got on and managed to book a hotel, for which we received a confirmation of reservation from easy-jet. - As there was no staff there, we tried booking taxis ourselves, but as two FULL easy jet planes were cancelled, everyone was, and this was at 04:00 in Nice airport (relatively small). - Around 04:30, we managed to get to the hotel, were there was already a queue of roughly 18 people infront of us, waiting to get checked in. - The receptionist didn't speak a word of english, but one of the passengers helped with translation. He worked there since only a week, and the hotel didn't receive ANY reservations confirmations from EasyJet (we will later learn that this happened in other hotels too with other passengers), AND only had 4 rooms available (even though by this point, over 20 people had reservation confirmations for that hotel). There was a lot of back and forth, and him calling his boss, eventually he mentioned that we could get the rooms by paying for them, but would have to check out at 10:00 am. As there weren't enough rooms for everyone, a lot of passengers went back to the airport to sleep on the chairs there. The two of us were able to get back to my family home by booking another uber, and arrived at 05:21. ------------ We made our way back to the airport on the "same" day, to get the new flight that was given for 14:40. As we had bought 3 wine bottles from duty free, we had to get rid of them to get through security again. No provisions were made to accommodate this, leading to another loss of 25+ euros. To our horror, this second flight was then also late. They would later (when we were on the plane) mention that it's because air traffic control restrictions. But again, no announcements by terminal staff or easy jet representatives. It was meant to take off at 14:40, we boarded around 15:17, and took off at 16:10. We landed at 17:17 (local time UK), when we were meant to land at 16:00. Throughout this, we had to spend/lost money on the following: - Duty free items bought before the first flight - 2x Uber rides - Food for lunch We're both seeking compensation for the following: - Additional expenses incurred - For the overnight delay, and the delay on the new flight - For the lack of accommodation provided by easyjet, kicking us off the flight at 04:00 without providing us any further information to help us, and later providing us with "fake" hotel reservation confirmations. - Because of this, I missed a full day of work, that I will not get paid for, and my partner, their first day at University. All of this happened in storming rain, to add to the discomfort of having to find taxis and spending most of the night outside.- Nice-Manchester
- Economy
- Claim escalated to airline
Kaveri M
Verified | Sep 19, 2025Manchester-Amsterdam
Economy
No reason given
We were kept being told that it was delayed and after two or three hrs they simply told us that the flight was cancelled and left to us to our own devices.- Manchester-Amsterdam
- Economy
Priscila V
Verified | Sep 17, 2025London-Keflavik
Economy
Weather conditions
Important Details: - it was our honeymoon and we were travelling from Portugal; - we flew to Keflavik and did not land (we were diverted to Inverness); - the pilot made one attempt to land and no more; - only 2 flights from Easyjet were cancelled that day and 10 minutes later the airport was operating normally; - flights were landing normally by the time the pilot told us we were heading back to London due to bad weather; - we had no support at the airport and when we went to the Easyjet counter we were informed they had no available flights for at least 72h; - we were advised by the Easyjet employee at the airport conter to look for alternative transportation or accomodation, because the airline would bear the costs as long as we had proof of expenses; - we presented 2 complaints to Easyjet: one for expenses and another one for compensation, both were denied; - we also complained to the ADR Aviation, but received no response so far; - we were informed we could not ask for a reimburse of the value of the tickets because we received around 40β¬ regarding the bus transport between airports;- London-Keflavik
- Economy
Santiago L
Verified | Sep 17, 2025Manchester-Amsterdam
Economy
No reason given
They first told us that the flight was delayed (not telling us by how much time) and kept us waiting at the airport. And after waiting far beyond our original check in time (maybe close to three hrs later) they casually announced that the flight was cancelled. The staff gave us no explanation and simply led us back to take our bags and leave the airport.- Manchester-Amsterdam
- Economy
Erephilly T
Verified | Sep 16, 2025Paphos-London
Economy
Problems at airport
The flight was due to depart on 28th August 2025 at 22:45 an land at London Gatwick at 01:45but instead the flight EZY8656 left 3 hours later and then landed in Milan ( it was supposed to be a direct flight) we landed in Milan and had to wait another 1 and a half hours at Milan stop over for the crew to change⦠the we finally set of and finally landed at London Gatwick at around 07am- Paphos-London
- Economy
Joshua M
Verified | Sep 16, 2025Paris-Milano
Economy
No reason given
I am writing to request a refund for my flight from Paris Orly to Milan Malpensa on 1 June 2025, which was delayed by more than three hours. Under EU Regulation 261/2004, I am entitled to compensation for this delay. The booking was made under the name of Mr. Enzo Solignac (email: enzo.solignac12@gmail.com , phone: +33 6 21 53 32 36), and the passenger was Mr. Joshua Michel (email: joshuamichel1207@gmail.com , phone: +39 351 774 0447). The payment for the booking was made by Mr. Solignac. Could you please inform Mr. Solignac and myself about the procedure for this refund request? It has now been three months since the incident, and we have not received any update. I look forward to your prompt response. Best regards, Joshua Michel- Paris-Milano
- Economy
Jude P
Verified | Sep 14, 2025Geneva-London
Economy
No reason given
Judeβs ticket is included with mine, please see the ticket. We also incurred extra food and drink expenses but would have to check bank statements for exact amounts.- Geneva-London
- Economy
Tessa N
Verified | Sep 14, 2025Alicante-London
Economy
Please see PDF of detailed explanation and photos of evidence. Dear Air Advisor, RE: ALC->LGW 12th September 2025 0955 LT departure denied boarding. I had originally booked a staff travel βStandbyβ flight ALC-LGW at 0955LT via the staff travel website. On Tuesday 9th September I received an email confirming that my ticket had turned into a βCONFIRMED SEATβ Ticket, which guarenteed me a seat on the flight. See image below. This allowed me to call and add a bag onto the booking as it was a confirmed flight. On Thursday 11th I received an email stating that the aircraft type has been changed. This did not impact me as I had a confirmed seat and would be checking in on the app. When I went to check in on the app, I uploaded my traveller information and then was unable to check in and receive my boarding card. It said to check in at the airport. Which I did. Upon arriving at the airport, I was provided a blank ticket and told the aircraft was overbooked. As I had previously had a confirmed seat, I was told the plane was overbooked and I would be issued a seat at the gate. The Easyjet app informed me of my rights: I was the last passenger allowed to board, two other travellers with "standby"boarding cards got on, I was the only one to be denied boarding due to the flight being overbooked. The Easyjet staff provided me a paper hand out of my βrightsβ and informed me that I would be placed on the next flight departing at 12:40 (which was delayed until 13:05) and would be provided compensation from Easyjet. I was issued 2 more boarding cards, the flight was delayed and I had to wait by the gates for an additional 3 hours. 32.95 euros spent on food/drink whilst waiting. I applied for EU261 compensation via the easyJet website and received the following reply, stating I wasnβt entitled due to it being a βstaff standbyβ ticket. I would not apply for EU261 compensation if I was on a regualr staff standby ticket, however the ticket had been turned into a confirmed seat on the Tuesday (3 days before the flight), so was a regular flight travel ticket and I believe that in this instance that I am classed under the EU261 customer consumer rights. The significant delay in my travel, caused significant delay and disruption to my plans on the Friday. I would be grateful if you could investigate whether this can be treated as a EU261 claim under consumer law. Many thanks for your help.
- Alicante-London
- Economy
Jonathan P
Verified | Sep 13, 2025Geneva-London
Economy
No reason given
EasyJet cancelled the flight in the days before the expected departure with no clear details as to why in the email, just a vague explanation. We had to rebook onto a later return flight which meant some unexpected expenditure on food and drink. We had to contact the car parking company to ensure we didnβt occur extra costs. No receipts were kept as we didnβt know about any compensation but transaction details would be available via bank statements etcβ¦- Geneva-London
- Economy
Raymond H
Verified | Sep 9, 2025Amsterdam-Manchester
Economy
No reason given
Flight on Saturday the 15th of August from Amsterdam to Manchester was cancelled by easy jet and as a result of this cancellation I booked a hotel the Saturday night for jamie ryan Thomas davies and Raymond Hayes. Attachments above is receipt for hotell thank you- Amsterdam-Manchester
- Economy
Ezgi G
Verified | Sep 5, 2025Amsterdam-Schonefeld
Economy
No reason given
Originally my flight was at 9:09 pm. While I was waiting in front of the gate, first a delay was announced. Afterwards, they announced that the flight got cancelled. This happened around 8pm. I had to wait in the airport to receive back my checked-in luggage. Easyjet offered alternative flights for 05.09.2025 but none of them were direct flights. Some of them were flying first to London, which I donβt have visa for. At the end, I had to book a train ticket for 6 am and a hotel room for that night. I arrived Berlin on 05.09 at 12pm.- Amsterdam-Schonefeld
- Economy
Wayne R
Verified | Sep 5, 2025Paris-London
Economy
Claim escalated to airline
Technical problems
Arrived at the airport as informed to by app. Confirmed there was delay even though all airport screens were advising that it was due depart on time. Then advised it had been delayed by 40mins for this time to pass and then went to cancelled. Lots of confusion especially with lack of support at the gate, some flight only & some package holidays. Messaged to say flight would be rearranged & need to find and book hotel & collect bags from arrivals pay for transport to & from airport to hotel. Eventually got confirmation flight had been rebooked for the following evening (31st) hotel had been booked nearby but would need still pay for the transport to and from at the time. We didnβt have medication due to extended stay or no additional clean clothing or underwear. It was my daughterβs prearranged 18th Birthday Meal with family on the Saturday 31st where family members had travelled from across the country which had to cancel due to the flight being delayed on 30th Aug and not arriving back in time.- Paris-London
- Economy
- Claim escalated to airline
Maryna Krupska K
Verified | Sep 5, 2025Geneva-Krakow
Economy
Technical problems
They gave me a new ticket, but only for 7 of September. So I lost all tickets to Ukraine and back. And they gave me a night in the airport hotel- Geneva-Krakow
- Economy
Jose M
Verified | Sep 3, 2025Marrakech-Porto
Economy
No reason given
They didn't provided an alternative flight, and Josue was told that there was no one at the airport that could help him getting a new flight and that he had to complain.- Marrakech-Porto
- Economy
Anonymous member
Verified | Sep 3, 2025Economy
Chaos management, terrible customer service.
We didnt book ticket from Easyjet since months. Then 295,59β¬ (249GBP) is from credit card deduct and paid to Easyjet. We contacted Easyjet since 2 months through emails and phone calls. Hotline customer service say that only write email. Emails replies from Easyjet are just automatic reply, they dont even read what we wrote in the Email. Making phone calls again and they say sorry they cannot help. Bankstatement, transaction reference number, time, date, everything provided. In two months, they can track nothing. Easyjet is a joke. No responsiblitity, no service, nothing.- Economy
- Loss: β¬300
- Desired solution
Caitlin J
Verified | Sep 2, 2025Bristol-Palma de Mallorca
Economy
Problems at airport
This is what the airline said one of our suppliers at the airport was unable to complete the required tasks within a reasonable time for us to operate your flight safely. Ultimately and in the case of this flight, the delays pushed our crew into their maximum legal operating hours.- Bristol-Palma de Mallorca
- Economy
Mahym A
Verified | Sep 2, 2025Milano-Porto
Economy
Successful claim
No reason given
The scheduled departure time was 21:15, and I only received notification of the cancellation at 17:50 on the same day. No specific reason for the cancellation was provided. Although the ticket price for the cancelled flight has been refunded, I was forced to purchase an alternative flight in order to reach my destination. This replacement ticket cost more than twice the price of the original booking. At the time of cancellation, easyJet offered me alternative flights, but none were suitable within the next 48 hours. Since no timely re-routing was available, I had no choice but to arrange my own travel. I have already contacted easyjet customer service team to claim reimbursement of the additional expenses, but my requests have been declined. If you need anything else to clarify, I am at your disposal. Thank you in advance- Milano-Porto
- Economy
- Successful claim
Ian U
Verified | Aug 29, 2025Edinburgh-Catania
Economy
Problems at airport
Plane took of from edinburgh at 6-50 and a bout a hour into the flight a male passenger took ill and the plane was diverted to Gatwick. The man was taken off the plane at 9-00 and we were kept waiting and then. Captain said the crew did not have enough hours so they requested a new crew and they arrived about 10-30.so we then after about another hour we were told they did not have enough hours.so they had to phone another crew at there homes and sad it would take them 90 minutes to get to plane we ended. Taking off at 14-00 hours uk time and got to Sicily at 5-45 we got to our hotel at 19-30 hours .- Edinburgh-Catania
- Economy
Santiago L
Verified | Aug 27, 2025Manchester-Amsterdam
Economy
No reason given
First, my flight was announced as delayed, and eventually I was informed that it had been cancelled after the originally scheduled departure time. The flight was supposed to depart on Friday, 15 August, but I was only able to travel to Amsterdam on Sunday, 17 August, since all flights on that day and the following day were fully booked. The company never informed about the reasons of the cancellation until I was denied my compensation claim (see doc attached). Iβm waiting for them to reply about my expenses claim and thatβs why I have no added that here.- Manchester-Amsterdam
- Economy
Mariana M
Verified | Aug 26, 2025Nice-London
Economy
No reason given
Flight was delayed. No explanation was given. Aircraft touched land precisely more than 3 hours later than expected time .- Nice-London
- Economy
Mariana M
Verified | Aug 26, 2025London-Nice
Economy
No reason given
We went on time at airport. When waiting for boarding the told us there was a staff issue and flight was cancelled. They asked us to book another flight online. We had to cancel our final destination as there were no flight available for over 4 days. We had to buy another flight to a different destination (Milan ) so we could then drive to nice (our original destination) We spend money on hotel near Gatwick, food at airport, we lost our original car rental at nice , we had to book flights to Milan and we had to rent another car from Milan .- London-Nice
- Economy
Mariana M
Verified | Aug 26, 2025London-Nice
Economy
Problems at airport
We were on tiene t airport and they cacnelled the flight. They asked us to book another flight online- London-Nice
- Economy
Terry M
Verified | Aug 23, 2025Manchester-Paris
Economy
Problems at airport
We should have departed on EZY2117 @12:15 but it was 15;20 when we left. We were delayed 2 hour in the airport and 1:15hours on board the plane- Manchester-Paris
- Economy
Khalid A
Verified | Aug 23, 2025Edinburgh-Amsterdam
Economy
No reason given
I am writing to formally request compensation for the considerable inconvenience and expenses incurred as a result of the cancellation of our flight on 17.08.2025. Our flight was cancelled without any alternative flight being offered on the same day or the day after. We were provided with hotel accommodation for only one night, despite no onward travel being available the following day. Additionally, no transportation was arranged between the airport and the hotel, and we received no vouchers or assistance for food or drinks during the waiting period. As a result, we were forced to cover all related costs ourselves. On the following day, we managed to book an alternative flight to Germany with Ryanair, which departed at around 8:30 p.m. This flight was arranged at our own expense. Please note that although we are residents of Germany, we had originally flown out of Amsterdam Airport as it best suited our travel schedule. Due to the cancellation, we were required to extend our parking duration at the shuttle service in Amsterdam, incurring an additional cost of β¬60. Furthermore, upon returning to Germany via the alternative flight, we had to travel back to Amsterdam by train to collect our car, which involved additional time and transportation costs. In light of the above, I am requesting full compensation for: full refund for the cancelled flight from Edinburgh to Amsterdam on Easyjet. The cost of the alternative return Ryanair flight from Edinburgh TO DΓΌsseldorf in Germany (2 Tickets) Extended parking fees at Amsterdam Airport (β¬60) Train fare from Germany to Amsterdam to retrieve our vehicle (2 Tickets) Transportations between the airport and hotel ( 2 Tickets each) Meals and refreshments during the delay These expenses were directly caused by the cancellation of our original flight and the lack of adequate support or rebooking options from Easyjet's side. I look forward to your prompt response and a fair resolution of this matter in accordance with EU Regulation- Edinburgh-Amsterdam
- Economy
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