easyJet complaints: comments, page 6
950 comments
Emma-Lee V
Verified | Jul 7, 2026
Palma de Mallorca-Geneva
Economy
No reason given
At final destination arrived at 23:01, the airline didnβt mention any information all but it was an engine issue, the airline didnβt provide any vouchers or refreshments or food, items missed my initial train to get back home instead of arriving home at 21:33 I got home at 1:03, I lost some money for buying food and drinks at airport and repurchasing a train ticket with a valid timestamp
- Palma de Mallorca-Geneva
- Economy
Vasileios K
Verified | Jul 7, 2026Nice-Athens
Economy
No reason given
I would like to request your assistance in pursuing compensation under EU Regulation 261/2004 for the delayed easyJet flight EJU1737 from Nice (NCE) to Athens (ATH) on 22 June 2026. Passengers: β’ Ioannis Theodoridis β’ Vasileios Karafotias β’ Smaragda Chortaria β’ Chrysoula Kapnoula Our flight arrived in Athens with a delay of approximately 3 hours and 46 minutes. We first submitted a compensation claim directly to easyJet, but it was rejected on the grounds of air traffic control restrictions. We would appreciate it if you could review our case and determine whether the delay was genuinely caused by extraordinary circumstances or whether it was a reactionary (knock-on) delay that may still qualify for compensation under EU Regulation 261/2004. Attached you will find: β’ easyJet's rejection email, β’ boarding passes, β’ photographs showing the departure delay at Nice Airport and the actual arrival time in Athens. We would be grateful if you could assess our case and, if appropriate, represent us in pursuing compensation. Thank you for your time and assistance. Kind regards, Ioannis Theodoridis On behalf of all four passengers *easyJet Answer to us the below Dear IOANNIS, thank you for getting in touch. Weβre very sorry that your flight from NCE to ATH was DELAY We always review claims fairly and in keeping with EU/UK regulation. We know how frustrating delays can be. We always aim to provide the best possible experience when flying with us, however, from time-to-time situations arise which are outside of our control and unfortunately when this happens we are unable to offer compensation. To further explain what happened on the day; air traffic control restrictions substantially regulated the air space, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. The delays continued throughout the day and knocked on to later flights. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to this flight was as a direct result of air traffic control restrictions. Claiming expenses If you incurred additional expenses in NCE on the day when the flight was cancelled, delayed, or diverted. e.g you were asked to find a hotel room for the night of a cancelled flight, or onwards transport to your destination, then you may claim reasonable expenses, as set out in our expenses policy here. Claiming through your insurance Although, we donβt cover other costs such as, pre-booked hotel stays in your destination or pre-booked activities, your travel insurance may do. If you require a letter from us to make your claim, you can request this by completing our βcontact us formβ and selecting βinsurance claimβ from the dropdown menu. You can find out more about your rights following a cancellation, delay or diversion on our delays and cancellations page here. Thank you for your understanding and we hope to welcome you on board again soon. Kind regards, easyJet Customer Services- Nice-Athens
- Economy
Ioannis T
Verified | Jul 7, 2026Nice-Athens
Economy
No reason given
I would like to request your assistance in pursuing compensation under EU Regulation 261/2004 for the delayed easyJet flight EJU1737 from Nice (NCE) to Athens (ATH) on 22 June 2026. Passengers: β’ Ioannis Theodoridis β’ Vasileios Karafotias β’ Smaragda Chortaria β’ Chrysoula Kapnoula Our flight arrived in Athens with a delay of approximately 3 hours and 46 minutes. We first submitted a compensation claim directly to easyJet, but it was rejected on the grounds of air traffic control restrictions. We would appreciate it if you could review our case and determine whether the delay was genuinely caused by extraordinary circumstances or whether it was a reactionary (knock-on) delay that may still qualify for compensation under EU Regulation 261/2004. Attached you will find: β’ easyJet's rejection email, β’ boarding passes, β’ photographs showing the departure delay at Nice Airport and the actual arrival time in Athens. We would be grateful if you could assess our case and, if appropriate, represent us in pursuing compensation. Thank you for your time and assistance. Kind regards, Ioannis Theodoridis On behalf of all four passengers *easyJet Answer to us the below Dear IOANNIS, thank you for getting in touch. Weβre very sorry that your flight from NCE to ATH was DELAY We always review claims fairly and in keeping with EU/UK regulation. We know how frustrating delays can be. We always aim to provide the best possible experience when flying with us, however, from time-to-time situations arise which are outside of our control and unfortunately when this happens we are unable to offer compensation. To further explain what happened on the day; air traffic control restrictions substantially regulated the air space, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. The delays continued throughout the day and knocked on to later flights. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to this flight was as a direct result of air traffic control restrictions. Claiming expenses If you incurred additional expenses in NCE on the day when the flight was cancelled, delayed, or diverted. e.g you were asked to find a hotel room for the night of a cancelled flight, or onwards transport to your destination, then you may claim reasonable expenses, as set out in our expenses policy here. Claiming through your insurance Although, we donβt cover other costs such as, pre-booked hotel stays in your destination or pre-booked activities, your travel insurance may do. If you require a letter from us to make your claim, you can request this by completing our βcontact us formβ and selecting βinsurance claimβ from the dropdown menu. You can find out more about your rights following a cancellation, delay or diversion on our delays and cancellations page here. Thank you for your understanding and we hope to welcome you on board again soon. Kind regards, easyJet Customer Services- Nice-Athens
- Economy
Sophie P
Verified | Jul 3, 2026Manchester-Reus
Economy
I had to miss my coach transfer to the hotel that i had payed for in advance then had to pay for a taxi to the hotel then revived a phone call saying i need to collect it the next day so had to get a taxi there to collect it was waiting for over two hours for my luggage then had to get a taxi back to the hotel once i had collected my suitcase
- Manchester-Reus
- Economy
Glenda B
Verified | Jul 3, 2026Geneva-Manchester
Economy
No reason given
A voucher for a meal was given for the airport when we were already on board the flight. A snack and drink were offered on flight however there was no time to get this on board and was only offered a bottle of water- Geneva-Manchester
- Economy
Abhirakhi S
Verified | Jul 3, 2026Split-London
Economy
Terrible customer service skills
Hi , i booked a flight for split airport to london gatwick airport and it was on 1st of july. But the flight got cancelled because of airtraffic and i only find about this 3 hours before the flight.. I actually have to attend a family get together before noon on 2nd of july.. since my flight was cancelled i try to repply again another flight.. but the easyjet didn't approved me that.. then i applied again another one .. but it was a different route.. and also ive to stay the airport for around 13 hours because of this flight change.. the airlines doesn't offer me any accommodation or anything.. I hope you'll give me a refund or refresh Thank you Abhirakhi sujathaOverall
When the flight was cancelled there was noncostomer service and no accommodation as well
Bo
- Split-London
- Economy
Martin D
Verified | Jul 2, 2026Bristol-Villafranca
Economy
Advised by Bristol Airport First Flight that our bag was forgotten on a trolley and didn't get placed on the plane. It was then sent via Palermo to Verona. Verona lost and found advised OCExpress the delivery agent were hopeless / not trusted, so we had to make a 4.5hr round to collect
- Bristol-Villafranca
- Economy
Jason D
Verified | Jul 2, 2026Marsa Alam-Schonefeld
Economy
On 12 February 2026, I was denied boarding by easyJet for flight EJU5364 from Marsa Alam to Berlin. At the airport, I was verbally informed that there was an issue with my Schengen stay because my passport did not contain exit stamps to demonstrate that I had previously left the Schengen Area. I explained to the easyJet representative that I had departed the Schengen Area from Amsterdam to the United Kingdom on 22 November 2025 aboard easyJet flight EZY5708, provided the flight number and booking reference, and requested that this be verified using easyJet's own records. I then waited for over two hours while the matter was investigated, but I was given no meaningful opportunity to assist further, received no written explanation for the refusal at the time, and was ultimately escorted from the airport by security. The denied boarding caused significant disruption, including the loss of onward travel arrangements and additional expenses. Following the incident, easyJet stated that the refusal was based on a determination that I had exceeded the Schengen 90/180-day rule and on the absence of departure stamps, describing my documentation as "insufficient or invalid." However, easyJet has not identified any published policy or legal requirement requiring a passenger to possess physical exit stamps as the sole means of demonstrating compliance with the Schengen 90/180 rule. While my passport does not contain exit stamps for my departures from Amsterdam, I hold official digital records and airline records evidencing those journeys, which I have provided in support of my compliance with the relevant travel history. I have also supplied a complete timeline of my travel during the relevant 180-day period, copies of my passport pages, and official supporting evidence, including Peru Migraciones (TAM Virtual) records confirming my arrival in Peru after departing Amsterdam. I explained these travel movements to the airport representative at the time and provided my easyJet flight details and booking reference so they could be verified internally and conclude I had verifiably left Europe during the said duration, yet there is no indication that this information was properly verified before boarding was refused. Alongside my complaint, I have submitted a Subject Access Request under Article 15 UK GDPR, seeking all internal reports, communications, operational records, and any communications with German border authorities relating to the decision to deny me boarding so that the basis for that decision can be independently assessed. My verifiable departure, confirming I had not come close to overstaying my Schengen limit, was made using the same airline that denied my boarding, but this information was not taken into account despite being what should have been a very quick record check. My onward travel arrangements were also met with disruption (ADR # 663608) and thus, my travel disruptions caused by easyjet stretched over a two day period, causing many logistical and financial problems as well as stress.
- Marsa Alam-Schonefeld
- Economy
Jason D
Verified | Jul 2, 2026Hurghada-London
Economy
No reason given
I have had a rejection letter for compensation from the airline like every other passenger on this flight.- Hurghada-London
- Economy
Barrie S
Verified | Jul 1, 2026Athens-Edinburgh
Economy
Problems at airport
We got no notification ahead of arriving at the airport and the first written communication we had with easyJet in relation to the cancelled flight was at the end of January. There were no next day flights home. We were left to organise our return home ourselves as their were not direct flights with easyJet until the following Thursday which was no good and they disappeared and the next one was a week later. We were told to book accommodation and flights through the app but this was not possible. I booked one night via booking.com and paid for two more nights in cash. (See Greek receipts for two days and the other invoice for tourist tax)- Athens-Edinburgh
- Economy
Henry A
Verified | Jul 1, 2026Dalaman-London
Economy
Claim escalated to airline
Technical problems
Like Kirstie brum sent all the extra cost receipts of hotel and food we had to pay extra there was also taxi to airport Β£60 but has no receipt for that we was made homeless in a country we was so scared- Dalaman-London
- Economy
- Claim escalated to airline
Kirstie B
Verified | Jul 1, 2026Dalaman-London
Economy
Claim escalated to airline
Technical problems
Our flights was canceled and had to wait 3 days for new flight that was not even to my original destination I got no help with hotel reservations I had to pay no help with transfer food just told Iβm on my own by travel rep and just save all receipts and report when home- Dalaman-London
- Economy
- Claim escalated to airline
Jenna W
Verified | Jun 30, 2026Bristol-Fuerteventura
Economy
Claim escalated to airline
We went to check our suitcase in and was made to pay for small hand luggage when it was under sized
- Bristol-Fuerteventura
- Economy
- Claim escalated to airline
Ewan E
Verified | Jun 29, 2026Pisa-Manchester
Economy
Claim escalated to airline
No reason given
Cancelled flight without any explanation, or service available at the airport. Leading me to organise my own travel to Venice to catch an alternative flight to Manchester the following night. In that time I spent money on Travel and Food and Refreshments that I wasnβt prepared or in a comfortable financial position to pay for.- Pisa-Manchester
- Economy
- Claim escalated to airline
Daniellr L
Verified | Jun 29, 2026Bristol-Glasgow
Economy
No reason given
We contacted the airline by phone after being in the airport from 10:30am to 3, and were told we could get on a 5:30 flight but needed to be unboarded at the desk, and when we went to do it a man picked 5 people at random to board the flight and filled it. It was a shambles- Bristol-Glasgow
- Economy
Mate S
Verified | Jun 28, 2026Edinburgh-London
Economy
Problems at airport
Airport was shut because of an unattended baggage which was later blown up by the bomb squad around 21.30, airport released all passenger out at 3am, flight was cancelled.- Edinburgh-London
- Economy
Paula D
Verified | Jun 27, 2026Manchester-Lisbon
Economy
Claim escalated to airline
I was denied from boarding because the flight was overbooked, and I ended up missing a family wedding.
- Manchester-Lisbon
- Economy
- Claim escalated to airline
Jacob D
Verified | Jun 27, 2026Bristol-Barcelona
Economy
Claim escalated to airline
Problems at airport
They text us that our flight was cancelled as we were waiting for the bus to the airport. Luckily we are staying at a friend's house so it was free accommodation and I didn't pre book anything so we haven't lost much money. But we have lost 2 days of our holiday now.- Bristol-Barcelona
- Economy
- Claim escalated to airline
Samir H
Verified | Jun 27, 2026Mulhouse-Budapest
Economy
Claim escalated to airline
Dont have it, just asked for the compensation for tickets, they refused it and got the payments of ticket refunds from the company, but this is not enough, as I lost my 1 day vacation, 3 tickets for new flights, hotel costs do not cover it at all
- Mulhouse-Budapest
- Economy
- Claim escalated to airline
Joao Rafael M
Verified | Jun 24, 2026Palma de Mallorca-Lisbon
Economy
Technical problems
No alternative flight was offered within the subsequent 72 hours. Instead, airline staff advised us of the option to independently purchase tickets with another carrier, with the understanding that reimbursement could be requested at a later stage. However, only one night of hotel accommodation and the taxi transfer from the airport to the hotel were reimbursed. Expenses related to meals and refreshments were not covered. The cancellation of the flight was attributed to operational reasons. Under Regulation (EC) No 261/2004, passengers are entitled to specific rights in the event of flight cancellations. In particular: Pursuant to Article 5 and Article 8, passengers must be offered a choice between reimbursement of the ticket or re-routing at the earliest opportunity, under comparable transport conditions. Under Article 9 (Right to Care), the airline is obligated to provide meals and refreshments in a reasonable relation to the waiting time, as well as hotel accommodation where a stay of one or more nights becomes necessary, and transport between the airport and the place of accommodation. Additionally, where the cancellation is due to operational reasons (which are generally considered within the airlineβs control), passengers may also be entitled to compensation under Article 7, unless extraordinary circumstances can be demonstrated. In this case, the absence of re-routing within a reasonable timeframe, along with the failure to reimburse meal expenses, appears to be inconsistent with the obligations established under EU261/2004. As a result of this situation, we incurred approximately β¬900 in additional expenses, which have not been fully reimbursed. Only one night at the hotel and one taxi.- Palma de Mallorca-Lisbon
- Economy
Keerthna T
Verified | Jun 23, 2026Tenerife-London
Economy
No reason given
Our flight was scheduled to depart at 7:00 pm, but after joining the boarding queue we received no updates from easyJet staff. Despite repeatedly asking for information, no explanation was given, and the departure screens showed no delay. We were only informed at approximately 9:30 pm that the flight had been cancelled. My cousin had an onward flight the next day, but easyJet failed to provide a suitable alternative. While package holiday customers were offered replacement flights, the rest of us were told to make our own arrangements. As a result, my cousin missed her flight and had to pay Β£183 for a new ticket. After the cancellation, we waited another two hours to collect our luggage and did not leave the airport until around 11:00 pm. We also had to hire a rental car for Β£36. The lack of communication, delayed cancellation notice, and poor assistance caused unnecessary stress, financial loss, and inconvenience. I expect reimbursement for my additional expenses and appropriate compensation.- Tenerife-London
- Economy
Olena S
Verified | Jun 21, 2026Bari-Mulhouse
Economy
Claim escalated to airline
No reason given
The flight was cancelled 20 min before flight. The reason: things out of the ailrine's control. However, in 2 hours I was flying with another carrier FR, I do have screenshot confirming that on the day another airline's were operating. There was no alternative flights offered, there was nobody from the EasuJet representative. I left alone with the cancelled flight and had to buy a new flight to a different directions what cost 350 EUR. The U2 denied my claim regarding expenses and also due to 261 EU Regulation.- Bari-Mulhouse
- Economy
- Claim escalated to airline
Neal G
Verified | Jun 20, 2026Birmingham-Prague
Economy
Unacceptable change to flight time
two weeks after booking flights to Prague for January 2027, an email from Easyjet tells me our return flight has been changed - brought forward by 6 hrs 45 mins, so that we are now leaving our hotel at c.7am and having to cancel any plans we had for that final morning. It's not that Easyjet do not have history (we suffered a double whammy in April - delay the flight out by a couple of hours, and similar on the way back) but this is ridiculous. And finding a way to speak to someone about it ? best of luck. Yep, I'm complaining ahead of what feels like an inevitable change to the flight out that will follow! Feels like misleading info on website.- Birmingham-Prague
- Economy
Terence Kenneth L
Verified | Jun 19, 2026Keffallinia-London
Economy
Claim escalated to airline
No reason given
Itβs says that they could not land because of cloud but we could not see a cloud in the sky and also other planes landed with no problems at the time it was supposed to land ie tui etc- Keffallinia-London
- Economy
- Claim escalated to airline
Suraj S
Verified | Jun 19, 2026Schonefeld-London
Economy
I was travelling with my wife and our two children, aged 3 and 5. We waited in the check-in queue for approximately one hour, where only one staff member appeared to be serving passengers. I reached the counter at around 05:55 for the 06:35 flight. The check-in agent refused to check us in, stating that check-in had already closed. She claimed an announcement had been made for Gatwick passengers to come forward, but neither I, my wife, who was standing near the counter with our children, nor the passenger in front of me heard any such announcement. I explained that security was still open and boarding had not yet started, and I pleaded for assistance as we were travelling with two young children after very little sleep. However, the agent refused to help or discuss any solution. As a result, my family was left stranded and extremely distressed. Our children were crying and we had no immediate assistance available. I was forced to purchase alternative one-way flights to London the same day at a cost of Β£1,545.10.The replacement journey required travel via Paris, including a lengthy self-transfer and several additional hours of travel.
- Schonefeld-London
- Economy
Goncalo S
Verified | Jun 16, 2026London-Funchal
Economy
Claim escalated to airline
Our easyJet flight departed from London Gatwick as scheduled and proceeded to Madeira. Upon arrival in the vicinity of Funchal Airport, the captain announced that the aircraft would not be landing due to wind conditions. However, it appeared that other aircraft were landing at Madeira around the same time, both before and after our arrival. Furthermore, no meaningful landing attempt appeared to be made before the decision was taken to divert the aircraft to Tenerife, approximately 1.5 hours away from Madeira. After landing in Tenerife, passengers were kept onboard the aircraft for approximately three hours. During this period: We were not permitted to leave the aircraft. We were not provided with adequate food or refreshments. We were not provided with proper information regarding our situation or onward travel arrangements. We were not offered accommodation or any meaningful assistance. After several hours, easyJet provided only a small packet of crisps and a glass of water. When I requested a sealed bottle of water and a sandwich, I was required to pay for them myself. Eventually, easyJet decided not to continue the journey to Madeira and instead returned the aircraft and passengers to London Gatwick. Failure to Provide Assistance During this disruption, easyJet failed to provide the level of care and assistance required under applicable passenger rights legislation. The entire ordeal lasted approximately 12 hours before we arrived back in the United Kingdom. I suffer from three herniated discs and prolonged confinement in an aircraft seat caused significant physical pain and discomfort. Despite the circumstances, no special assistance or support was provided. Prior to arrival at Gatwick, passengers were informed that assistance would be available. However, upon arrival, no assistance was present. My partner and I approached easyJet staff seeking re-routing options. We were informed that easyJet had no available flights to Madeira until the following week. We also received no offer of hotel accommodation, meals, refreshments, transport assistance, or any practical support. We informed easyJet that seats were available with other airlines operating flights to Madeira and requested re-routing. easyJet refused to arrange alternative transportation through another carrier. Self-Funded Alternative Travel As easyJet failed to provide a reasonable re-routing solution, my partner and I were forced to make our own arrangements in order to reach our destination. This included: Purchasing train tickets to Stansted Airport. Purchasing replacement airline tickets with Ryanair. Paying for meals, refreshments, and other necessary expenses during the disruption. Incurring additional travel costs directly resulting from easyJet's failure to transport us to our destination. From the moment our flight was diverted until we finally arrived in Madeira, we received no meaningful assistance from easyJet. We were effectively abandoned and left to resolve the situation at our own expense. In total, we were delayed approximately 41 hours in reaching our final destination. The consequences of easyJet's actions extended far beyond the flight disruption itself. The purpose of our trip was a pre-planned holiday in Madeira, for which we had made and paid for numerous arrangements in advance including accomodation(Β£1400), car rental, activities etc Claim I respectfully request that AirAdvisor pursue the following on our behalf: Statutory passenger compensation, where applicable under UK261/EC261 regulations. Reimbursement of replacement flight costs. Reimbursement of train transportation costs. Reimbursement of food and refreshment expenses. Reimbursement of any accommodation and related expenses incurred. Reimbursement of all other reasonable expenses resulting directly from the disruption. Any additional compensation or remedies available under applicable passenger rights legislation. I have retained receipts and supporting documentation for the expenses incurred and can provide these upon request. Given the extent of the disruption, the lack of care provided, the refusal to offer reasonable re-routing, and the significant delay in reaching our destination, I request that this claim be pursued in full. Yours faithfully, Goncalo Ferreira & Agnieszka Blonska EZY8519 07796043523
- London-Funchal
- Economy
- Claim escalated to airline
Kim W
Verified | Jun 15, 2026Arrecife-Southend
Economy
No reason given
They us out to be liars and it was them had to pay for items on a creditcard and it took them nearly 4 Months to give us back our money- Arrecife-Southend
- Economy
Belino M
Verified | Jun 7, 2026London-Lisbon
Economy
Dear EasyJet Customer Relations, I am making a formal complaint regarding the treatment of my uncle, who has a learning disability and severe epilepsy. My uncle is unable to read and understand information independently and requires additional support when travelling. During his journey, he was seen by three members of EasyJet staff and was taken to a separate room. Unfortunately, after being taken there, he was left unattended and forgotten about. As a result, he missed his flight. Given his disabilities, he was unable to navigate the airport, understand what was happening, or seek appropriate assistance for himself. We believe that reasonable support and supervision should have been provided once staff became aware of his vulnerabilities and took responsibility for assisting him. This incident caused significant distress and disruption. We would like a full investigation into what happened, why he was left unattended after being taken away by staff, and what steps EasyJet will take to resolve this matter. Please treat this as a formal complaint and provide a written response. Yours faithfully,
- London-Lisbon
- Economy
Ronan M
Verified | Jun 7, 2026Belfast-London
Economy
I was through security 2 hours before the original flight time. The flight was delayed by 35 mins. I was informed of this by the easyJet app. At 4.15, I seen the flight information screen and it said final call for luton. There was no announcement for it. Ran to the gate and was denied entry as I was told I was too late. Final call for Luton was still on the gate. I mentioned that I was looking at the app and there was no announcements. I was told "you need to pay attention to the screens. Don't pay attention to the app". The airplane had not departed from the gate. No alternatives were provided. I had to buy another flight 4 hours later for Β£148.99
- Belfast-London
- Economy
Rita B
Verified | Jun 7, 2026Milan-Manchester
Economy
Easyjet flight left without 80% of its passengers after not being able to get passed the new EES system. They refused any help at 1st, then they were "its not our fault " then they offered us a return flight on the 18th April, a whole week later. Next they're excuse was the flight crew were running out of flying time. It might not of been Easyjets fault,but it wasn't ours either. We had to find our own way back to the UK. We were due back on the 12th but didn't get back to the UK until the 14th April
- Milan-Manchester
- Economy
Nikki L
Verified | Jun 5, 2026Hurghada-London
Economy
The man who was ment to check us in said we wasn't aloud on the plane we didn't do anything wrong
- Hurghada-London
- Economy
Maria P
Verified | Jun 5, 2026Geneva-Athens
Economy
Claim escalated to airline
Technical problems
We were standing in the queue to get on board and ten minutes before boarding they announced that our flight has been canceled for technical reasons. We got panicked and until we figure out that the airline does not help, their customer service kept saying that we should look on the the Easyjet app for any updates of the cancelation. We found out that they don't even find accommodation for us, we had to book a 3star hotel ourselves that my parents paid from their pocket and that they will refund us the money of everything we spent. No one of their employees knew how to treat that situation they all kept telling us we should look on the app, where there were also no updates to give any solutions to their customers. Horrible customer service and help at the airport too. When we spoke to a representer of Easyjet who supposetely knew more, he exchused the fact of the cancelation as "These are low cost flights". That was the answer he gave us opon our frustration and hustle. Until we figure that we have to book new flights on the spot, which costed us 1743chf, all the other direct flights for the next day were already sold out by the others. Easyjet did not even care to send us an email, suggesting hotels around the airport or to even book us a room and to rebook us for the next coming flight to Athens. 0 communication and care for the guests and what happens to them after the cancelation, they just canceled and gave us no solution too. Leaving is just with the option to get such expensive tickets for a transfer flight to Vienna and then from Vienna to Athens, which is also the double hustle as you may understand. Horrible customer service, horrible attitude, and disgustingly not caring about their customers. We lost so much money and time because of EasyJet, I had 4 days in Greece to enjoy off from my work, and because of this hustle I could only travel for 2 days instead. Easyjet took my money and my time and be very careful and considerate of you want to travel with them. They may have cheap flights as their way to attract customers, but in truth, within the hustle they will make you go through because of their either delays or last minute cancelations , in the end you will surely end up paying a ton more than you actually expected. Also, when something like that happens their customer service will not give any solutions, but instead they will tell you to look on the app, for any updates, which there were none at the time. Be advised to book with them at your own risk. I am never ever ever booking with this company again because they are a total fraud and the most important thing is how the treated the situation after they last minute canceled the flight. I never felt as helpless as at that time, EasyJet simply does not care about what happens to their customers after putting them in this trouble. If you are thinking of flying with them, you might have to rethink you decision very wisely because there is a high percentage of chance that you might not be able to fly!- Geneva-Athens
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jun 4, 2026Amsterdam-Bristol
Economy
motsem hussein ghanemI am a diabetic patient and the long delay without proper assistance caused me significant medical distress. I was unable to manage my blood sugar levels properly due to lack of food at the right time and the stress of waiting. This
I am a diabetic patient and the long delay without proper assistance caused me significant medical distress. I was unable to manage my blood sugar levels properly due to lack of food at the right time and the stress of waiting. This put my health at serious risk. As a direct result of your delay, I also missed my scheduled train at 00:00 arrived too late for work and could not attend my shift on time. This caused me professional damage in addition to the physical suffering.- Amsterdam-Bristol
- Economy
- Loss: β¬300
Catarina B
Verified | Jun 3, 2026Lisbon-Palma de Mallorca
Economy
There is a strike today in Lisbon and some flights were cancelled ahead of time. However that was not the case for ours so we came to the airport. We got a gate number and they cancelled our flight 10 minutes before the supposed take-off time. They sent an email providing options for flights only 3 days after, or reimbursement. This was heavily inconvenient because they could have given the heads up before, so we did not have to come to the airport to get our flight cancelled next to the gate.
- Lisbon-Palma de Mallorca
- Economy
Martin C
Verified | Jun 3, 2026Malaga-Belfast
Economy
Claim escalated to airline
No reason given
They have advised that I am not entitled to anything I have advised if there was not a tech issue the flight would not have been delayed at all- Malaga-Belfast
- Economy
- Claim escalated to airline
Peter B
Verified | Jun 3, 2026Schonefeld-Sharm El Sheikh
Economy
Compensation Claim under EU Regulation 261/2004 β Flight Cancellation
My original flight, operated by EasyJet, was scheduled to depart on 4 January to Sharm el-Sheikh. I was informed that the flight had been cancelled and was rebooked on a replacement flight departing on 7 January β a delay of three days. As the cancellation resulted in my arriving at my final destination more than three hours later than originally scheduled, I am entitled to compensation of β¬600 under Article 7 of EU Regulation 261/2004. I therefore request that EasyJet pay me β¬600 in compensation at your earliest convenience. Please confirm receipt of this claim and provide a response within 14 days.Overall
- delay
- Schonefeld-Sharm El Sheikh
- Economy
- Loss: β¬600
- Desired solution
Annelie C
Verified | Jun 2, 2026Edinburgh-Milano
Economy
Denied Boarding due to overbooked flight. Arrived in destination over 3 hours after original arrival. Stressful time in airport trying to get onto another flight. Not a good experience.
- Edinburgh-Milano
- Economy
Jan A
Verified | Jun 2, 2026Prague-Mulhouse
Economy
No reason given
I tried to reimburse my compensation directly with EasyJet by email, but without success, they replied me, that the delay was caused by circumstancies, which are out of their control.- Prague-Mulhouse
- Economy
Terezinha C Domingues J
Verified | Jun 2, 2026Bristol-Milano
Economy
Claim escalated to airline
I had a work meeting that exactly on 22/05/2026 in the morning And I was completely exhausted by the disruption it caused me. My mental health was totally shaken. I arrived at the hotel in Milan at 3:30 in the morning. My presentation was awful because of the disruption π I was totally shaken, my work was affected. My mental health was shaken! I never imagined arriving to board and simply not being able to board due to a lack of seats. I'm still recovering from such a huge disruption! A total lack of respect π
- Bristol-Milano
- Economy
- Claim escalated to airline
Stavroula G
Verified | Jun 1, 2026Naples-Athens
Economy
Problems at airport
The flight was scheduled for departure time 11:50, after a small delay we were asked to get into the plane. We were waiting inside the airplane until 15:21 when our flight finally take off. We reached the eleftherios venizelos Athens airport by 17:52 (greek time) while the arrival time was at 14:35(Greek time) after 3 hours and 17 minutes . For all this time (6hours we were remaining sited, being offered a Caron glass of water (after 2hours) and some chips after (4hours)- Naples-Athens
- Economy
Ana G
Verified | May 31, 2026Faro-London
Economy
Strike
The flight was cancelled for the 3rd of June 2026. The flights available for replacement were in different dates, and the same date ones required 1 stop in a different country. From 3h flight would go up to 9h flight. I have requested a refund which they have returned only Β£241.40. We had a return flight that was in total Β£620including bags. Half would be expected but easyJet did not return half the amount spent. Another flight was bought through jet2.com that flight was Β£363.27. This flight was for 4people. Myself, my partner and our 2 children.- Faro-London
- Economy
Nouhaila O
Verified | May 28, 2026London-Agadir
Economy
I went early and they didnβt accept my online Checkin in without any valid reason I asked to do a normal check in the easy jet worker started talking to his colleagues a kept waiting and asking to make my check in because I have to go then he stated aploading my informations and after he said anyways itβs late because the gate will close but I still had enough time to check in quickly and catch my flight + I dint had no suitcases or nothing ( even though I came long time before but because of their irresponsability and behavior I started being late) I kept just asking him to make my check in he refused.
- London-Agadir
- Economy
Mark H
Verified | May 27, 2026Hurghada-London
Economy
So basically I put my case on the weight at checking and he said your not flying he was being same with alot of other people aswell I didn't even speak my partner did get on because he didn't want to leave me on my own then we had to find somewhere to stay which cost 50 English for the nite then cost us 675 to get home next day which my partner lost a day's work because of this it's just not good is it I hope this can get sorted because if I was on my own I wouldn't be able to get home because not everyone got money to pay for another flight home. Plus we both use easy jet more than 5 times a year i think it's disgusting how they treated me it's out of order I just want what the owe me back for the flight and the money what we payed to get home and the guy who rrefused people that day wants firing he was so disgusting hope this has gave you what you need to no I could even ask for cctv aswell I've been to Egypt police that night aswell and if nothing done am going to news but next day when we went to board they where all really nice....
- Hurghada-London
- Economy
Dwain M
Verified | May 27, 2026Marrakech-London
Economy
Claim escalated to airline
No reason given
When at the airport after sitting for hours the flight turned up. They let us to gate and said sorry the flights been cancelled.due to staff working too many hours. Surely first they were aware of this secondly I feel thatv8s there fault by providing staff that they were aware before the plane departed from England to collect us that they were fully aware staff would of worked to there allowed hours . We were then sat at airport . Not told anything and in the end they gave us an air b and b type place that wasn't fit for purpose . There was no fire alarms wires hanging out of walls no carbon monoxide sensors .the place was completely uninhabitable. I had to pay for air b and b and all expenses to do with that to get out of the place. I have all photos of the apartment type place they gave us . With young kids. This is the worse experience we have ever had in our life. How they can saybis for circumstances out of there control and then give such poor customer service is disgusting and we will never fly with them again. We finally arrived at Gatwick at 1430 the airline only told us the next day after cancellation that we had a flight the day after. The only care they provided was the apartment that was unsafe and uninhabitable. This has caused such a disruption to missed doctors appointments and missed a day of school for children . I had to fund everything else myself . Taxis food water air b and b upset children .stuck outside an airport until 4am and it was cold . Lumbering all luggage . Terrible experience with children- Marrakech-London
- Economy
- Claim escalated to airline
Kelly F
Verified | May 25, 2026London-Paris
Economy
I was denied boarding because my passport is valid till 11 July 2026. I was going to Paris to meet family for 2 days returning Wednesday 27th May on Air France Flight 1706. I had booked a hotel as well. the airline said I could not board because EU rules are to have 3 months on your passport. I did not receive any notice, alert or message when i booked the ticket and provided my passport number and expiration date. Nor did the airline provide any message, alert or notice when I checked in online and provided my passport number and expiration date. the airline did not provide any care. I was hugely inconvenienced by arranging and paying for a flight, hotel and return flight. I missed the event of being with family in Paris and lost out of $567.18. I have not canceled the return flight from Paris. I still have to notify Air France I can not be on the flight.
- London-Paris
- Economy
Jessica H
Verified | May 22, 2026Malaga-Amsterdam
Economy
Technical problems
Part of the passengers were already through the seat (and passport) control, when everything stopped. We waited for about 3 hours, without any communication. The flight was off the informationboard. Then the lady who had checked seats and passports informed me that the flight was cancelled. So I booked another flight (at another airline as Easyjet wasn't flying the next day) for the next morning and left the airport. When I arrived the next morning I found out that in the end the plane had left at 11 o'clock in the evening. And I have never received any message. So I had to pay β¬ 175 for a new ticket and incurred cost for taxi and one night (I don't have receipts). I have been in contact with Easyjet immediately and they have had me waiting, although I have frequently mailed, until today to inform me that I get my ticketprice back. That is it.- Malaga-Amsterdam
- Economy
Bruno M
Verified | May 21, 2026Lisbon-Luxemburg
Economy
No reason given
The flight was fist moved to a different time, then cancelled moved to another time and then cancelled. Tell me what to add. It was mostly calls and I have the comms on the new flights and cancellations.- Lisbon-Luxemburg
- Economy
Neneh F
Verified | May 19, 2026Manchester-Marrakech
Economy
No reason given
Just need my money as the inconvenience and distressed was too much. Total passengers 3 and a child I need to add the other passengers- Manchester-Marrakech
- Economy
Matthew W
Verified | May 8, 2026Sharm El Sheikh-Liverpool
Economy
Claim escalated to airline
No reason given
Please see the information on the claim for Lindsey king - Lindsey was in contact with the airline on my behalf and has uploaded the details with her claim. I havenβt been in contact with them direct- Sharm El Sheikh-Liverpool
- Economy
- Claim escalated to airline
Marco C
Verified | May 6, 2026Rovaniemi-Milano
Economy
Technical problems
Dear Sir or Madam, I am writing to formally lodge a complaint against easyJet concerning the cancellation of my flight and the airlineβs subsequent refusal to pay the compensation provided under EU Regulation (EC) No. 261/2004. The flight was delayed overnight by easyJet, and the airline has refused to compensate the β¬400 compensation owed, alleging that the cancellation was due to force majeure, specifically low temperatures (around β20Β°C) in Rovaniemi. This justification is clearly unfounded for the following reasons: Temperatures around β20Β°C are entirely normal and foreseeable in Rovaniemi, particularly during the winter season. Such conditions cannot reasonably be considered extraordinary or force majeure in this context. The pilot explicitly stated (in a video recorded at the airport) that the cause of the cancellation was a technical fault of the aircraft, which is explicitly not considered an extraordinary circumstance under established EU case law and Regulation 261/2004. As a result of the cancellation, passengers were accommodated in a hotel, but we were only able to go to bed at approximately 02:00 a.m. and had to wake up early the following morning, resulting in significant inconvenience and fatigue. No compensation or reimbursement was offered for taxi expenses, despite these being incurred as a direct consequence of the cancellation and the airlineβs duty of care obligations. Based on the above, it is evident that: The cancellation was caused by a technical issue under the airlineβs responsibility; The refusal to pay compensation is not compliant with EU Regulation 261/2004; easyJet has failed to fully meet its obligations regarding passenger care and expense reimbursement. I respectfully request that the Civil Aviation Authority review this case and take the appropriate action to ensure compliance with EU passenger rights legislation. I have attached all the documentation, including booking details, correspondence with the airline, and the video statement from the pilot confirming the technical nature of the issue. Thank you for your attention to this matter. I look forward to your response. Yours faithfully, Marco Conservo- Rovaniemi-Milano
- Economy
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