easyJet complaints: comments, page 9
950 comments
Neil G
Verified | Aug 19, 2025
Birmingham-Belfast
Economy
No reason given
I arrived in Belfast Int Airport approx 13.00, then onto the bus at 13.17 meaning I did not arrive at my final destination until after 14.00. I had arranged to meet my friends for lunch at 12 as we were away for celebrations however missed this as a result. There was no information from the airline, I recieved the information of the flight board which simply said it was delayed. A fellow customer advised me to make a claim. I was inconvenienced due to the lateness of my arrival.
- Birmingham-Belfast
- Economy
Andrew C
Verified | Aug 17, 2025Leeds-Malaga
Economy
No reason given
Flight delayed so I ended up spending an extra β¬50 on food n drink and by the flight arrived in malaga the trains had stopped running so it cost me β¬60 on a taxi- Leeds-Malaga
- Economy
Harry P
Verified | Aug 17, 2025Birmingham-Faro
Economy
Easyjets 2 hour bag check in policy was insufficient and caused us to miss our flight by 5 minutes. The time to get through security was over an hour on its own. It also took an hour to cue to check in the bags and wait for the staff to get their baggage machines to work (This caused massive delays). Straight after security we checked which gate our flight was boarding on and ran to the gate. We still missed it. I can't see how we stood a chance of catching our flight. The Jet 2 flight which we had to buy new flights for has a 4 hour check in policy which still didn't leave loads of time. So I am confused how easyjet can justify their policy and would be interested to know how many people miss their flights on a daily basis due to their policy.
- Birmingham-Faro
- Economy
Mark P
Verified | Aug 16, 2025Birmingham-Faro
Economy
Easyjet only allowed us to check in 2 hours before the flight. We arrived before this, but the queue for the easyjet bar code check in almost went outside the airport. When we eventually got to the checkin the QR code did not work so eventually we were directed to a desk which had another queue (only one person at kiosk 21 where 20 should have also been available). When we eventually checked in our baggage we went straight to passport control where there was another one hour wait (although we did not know this when we started to queue otherwise we would have paid for the fast track). No airport announcements were made (or at least according to the easyjet people you cannot hear these in a lot of locations in the airport). Consequently, Easyjets inadequate check in time did not allow for the delays they caused and the known delays at passport control (which we only found out afterwards). Jet2 allow 4 hours to check in presumably to avoid people missing flights. Consequently we missed the flight by 6 minutes. The person in front of us checking in a lot of luggage only made it before they closed the gate. As we missed the flight Easyjet think that they can misappropriate / keep the money we paid for the car hire. We have all of the online chats documented with them (their agent) where they said we were okay to collect the vehicle later the same day, but they changed their minds. The only concern they had was to keep our money for the car hire while having not supplied us any car for any of the 7 days we had paid for (we were 12 hours later than expected to pick up the vehicle). They say that their T&C's allow them to keep our money and profit from the situation. I have not checked this because under UK law no T&C is valid if it is not deemed fair in the eyes of the law so we will pursue recovering this money if Easyjet continue to refuse to refund this to us. We had to hire another car instead at increased cost. Please call me (Mark) on 07720 073621 if you need any further information.
- Birmingham-Faro
- Economy
Ana Z
Verified | Aug 15, 2025Ibiza-London
Economy
Technical problems
The flight was just delayed, was supposed to fly 23:55 and we get in the plane around 3:30 in the morning.- Ibiza-London
- Economy
Brandan T
Verified | Aug 14, 2025Olbia-Bristol
Economy
No reason given
Was delayed by over 4 hours. So didnβt even manage to set off from Bristol until 9pm, with a 3.5hour journey ahead of us. As we live in Pembrokeshire, we didnβt arrive back until early hours of August the 3rd. We also had to then eat out in the evening which was an expense we didnβt originally factor in. And both also had to be up for work early on the same morning. The airline granted us a measley small chocolate bar and can of pop, after missing out on lunch waiting at our boarding. We had plans on the evening of our arrival to see family, but missed out on this opportunity too.- Olbia-Bristol
- Economy
Emma B
Verified | Aug 14, 2025London-Marseille
Economy
Influence by other flights
I filled in the expense claims request form on the easyjet website, provide receipts and have been reimbursed for all the extra costs (hotel/meals/train, to return home). (I opted for the flight from LGW to Paris CDG on the 4 August and then took a train from Paris to Aix-en-Provence TGV). I also filled in the compensation claim form on the easyjet website and received the following reply today: Compensation Claim Assessment Claim received: 03-08-2025 Flight Number: 8441 Flight Date: 03-08-2025 Dear Emma, Thank you for getting in touch. Weβre very sorry that your flight from LGW to MRS was CANCELLATION We always review claims fairly and in keeping with EU/UK regulation. When a flight is cancelled, all customers are entitled to switch to a new flight for free, request a full refund, or a voucher for future travel. However, as your flight needed to be cancelled for reasons outside of our control, unfortunately weβre unable to offer you compensation as well. To further explain what happened on the day; air traffic control restrictions at London Gatwick substantially regulated the air space due to capacity/staffing issues, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. Ultimately and in the case of this flight, the delays pushed our crew into their maximum legal operating hours. There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation to your flight was a direct result of air traffic control restrictions. Claiming expenses If you incurred additional expenses in LGW on the day when the flight was cancelled, delayed, or diverted. e.g you were asked to find a hotel room for the night of a cancelled flight, or onwards transport to your destination, then you may claim reasonable expenses, as set out in our expenses policy here. Claiming through your insurance Although, we donβt cover other costs such as, pre-booked hotel stays in your destination or pre-booked activities, your travel insurance may do. If you require a letter from us to make your claim, you can request this by completing our βcontact us formβ and selecting βinsurance claimβ from the dropdown menu. You can find out more about your rights following a cancellation, delay or diversion on our delays and cancellations page here. Thank you for your understanding and we hope to welcome you on board again soon. Kind regards, easyJet Customer Services- London-Marseille
- Economy
Maciej M
Verified | Aug 13, 2025Barcelona-Lisbon
Economy
Weather conditions
The flight was cancelled and I was rebooked for a flight the next day with TAP Airlines. EasyJet booked a hotel for me for one night. I incured additional charges for taxis and food, however those were reimbursed by EasyJet later on. However, when I asked for the cancellation compensation they said the cancellation was due to operational reasons. Here is EasyJetβs response: Thank you for getting in touch. Weβre very sorry that your flight from BCN to LIS was CANCELLATION We always review claims fairly and in keeping with EU/UK regulation. When a flight is cancelled, all customers are entitled to switch to a new flight for free, request a full refund, or a voucher for future travel. However, as your flight needed to be cancelled for reasons outside of our control, unfortunately weβre unable to offer you compensation as well. To further explain what happened on the day; air traffic control restrictions at Barcelona substantially regulated the air space due to adverse weather/capacity/staffing issues, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. Ultimately and in the case of this flight, the delays pushed our crew into their maximum legal operating hours. There are strict industry wide rules on the number of hours our crew are allowed to work. To protect the safety of our customers and crew, these hours cannot be exceeded. This delay pushed your flight into the curfew which meant we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation to your flight was a direct result of air traffic control restrictions.- Barcelona-Lisbon
- Economy
Miguel G
Verified | Aug 11, 2025Madrid-Bristol
Economy
Technical problems
We boarded the plane, and after 1.5 hours we were told there was a technical problem and we were disembarked. We spent the night in a hotel, and today we have our return flight at 5 pm, which means an 18-hour delay. EasyJet told us that the flight had not been cancelled, just postponed to the following day. The new flight is EZY9708- Madrid-Bristol
- Economy
Anna P
Verified | Aug 10, 2025Prague-Lisbon
Economy
Technical problems
StruΔnΓ½ popis udΓ‘losti: RΓ‘no jsme obdrΕΎeli SMS o zpoΕΎdΔnΓ naΕ‘eho letu, ale tato informace se v aplikaci neobjevila β tam byl let uveden v ΕΓ‘dnΓ©m Δase. Dostavili jsme se proto na letiΕ‘tΔ dle pΕ―vodnΓho harmonogramu a Δekali na otevΕenΓ gatu. V 11:29 nΓ‘m pΕiΕ‘la SMS, ΕΎe let byl zruΕ‘en. ProtoΕΎe jsme mΔli v Lisabonu domluvenΓ© setkΓ‘nΓ s pΕΓ‘teli cestujΓcΓmi z jinΓ© destinace, nemohli jsme Δekat nΔkolik dnΓ na nΓ‘hradnΓ let od vaΕ‘Γ spoleΔnosti. Museli jsme upravit ubytovΓ‘nΓ a zakoupit novΓ© letenky u jinΓ© leteckΓ© spoleΔnosti. Po telefonickΓ©m kontaktu s vaΕ‘Γ linkou nΓ‘m bylo sdΔleno, ΕΎe novΓ© nΓ‘klady na letenky v ekonomickΓ© tΕΓdΔ budou refundovΓ‘ny. ZΓ‘roveΕ bychom chtΔli vyjΓ‘dΕit, ΕΎe jsme velice spokojeni s tΓm, jak s nΓ‘mi jednΓ‘te a jak vstΕΓcnΔ ΕeΕ‘Γte vzniklΓ© komplikace. VaΕ‘e profesionΓ‘lnΓ a ochotnΓ© jednΓ‘nΓ si velmi cenΓme.- Prague-Lisbon
- Economy
David M
Verified | Aug 8, 2025Schonefeld-London
Economy
Problems at airport
EasyJetβs policy appears to be that they will refund my hotel costs, which I am pursuing directly with them. However, they seem unwilling to cover the cost of my alternative flight (β¬398.57). The cancellation occurred at 20.30 while I was already at the airport, on my way to the gate, having checked in and cleared security. I explained to them that the options they offered would not have got me back to London until the end of the following day, meaning I would have missed an urgent meeting I needed to attend on Monday. As I could not take any of the flights they suggested, I had no choice but to purchase a flight that would get me back to London as quickly as possible on Monday morning.- Schonefeld-London
- Economy
Yuliia K
Verified | Aug 7, 2025Prague-Naples
Economy
No reason given
We arrived to destination at 10 p.m. The airline told nothing, we could see tracking only We got 2 vouchers 10 eur We missed time to enjoying our trip- Prague-Naples
- Economy
Michaela H
Verified | Aug 4, 2025London-Prague
Economy
No reason given
Our flight boarding was delayed by an hour and a half and then an extra hour and a half in the plane sitting on the runway but we werenβt given a reason to the delay- London-Prague
- Economy
Alfie H
Verified | Aug 4, 2025Leeds-Palma de Mallorca
Economy
We was meant to be flying with easyJet to Majorca from Leeds Bradford airport on the 14th off July, but when we was in the taxi 20 minutes before arriving at Leeds Bradford airport we got an email saying that our flight had been cancelled, so we got to the airport and spoke to the staff and there was no more easyJet flights on the same day so we had to book another flight with jet2, there was 6 of us there 4 people Wich I booked for, Alfie hinkler, Jenson Pugh, Joe Ellis and Ellis Boddington. And two of our other friends that was coming with us but we had to all pay on one card hence why it cost Β£780 in the photograph that I have submitted, so for 4 people it cost us Β£130 each to buy another flight.
- Leeds-Palma de Mallorca
- Economy
Jamie B
Verified | Aug 3, 2025Amsterdam-London
Economy
No reason given
Our flight was cancelled and all other flights to UK were also cancelled so we had to arrange ourselves a hotel to stay at until the following day when we were able to book a different flight.. Easy jet could only offer us a flight at 8 or 9pm the following day but due to work commitments we had to be back in the UK so had to book an earlier flight..- Amsterdam-London
- Economy
Hussein O
Verified | Aug 3, 2025London-Marrakech
Economy
No reason given
When we arrived at the airport we saw that the flight was delayed. Eventually they called out the gate number and upon arrival they stated they had changed the plane. Subsequently, one passenger (Ilham) was notified that she no longer has a seat and we must wait until the very end to see if a seat is available. We ended up getting a seat for her (we had originally paid for her seat aswell but received no compensation). There were more delays as a lot of chaos ensued and eventually we reached our destination just over 3 hours over the scheduled arrival. I had also provided a screenshot of what easyjet recorded that day.- London-Marrakech
- Economy
Angelos A
Verified | Aug 2, 2025Athens-Malaga
Economy
No reason given
They cancel the flight 3h before our departure. They just send email without any reason. They give the option to change our flight. We accept that and we are flying on the 5th of August- Athens-Malaga
- Economy
Joe E
Verified | Aug 2, 2025Leeds-Palma de Mallorca
Economy
We was meant to fly with easyJet from Leeds Bradford airport but when we was in the taxi 20 minutes from arriving at Leeds Bradford airport we got an email saying that our flight had been cancelled, and there was no other easyJet flights from Leeds Bradford airport on the same day we was there so we had to book another flight with jet2 costing Β£780 between 6 people so Β£130 each
- Leeds-Palma de Mallorca
- Economy
Jenson P
Verified | Aug 2, 2025Leeds-Palma de Mallorca
Economy
We was meant to be flying with easy jet but our flight from Leeds Bradford airport got cancelled as we was in the taxi 20 minutes from arriving at Leeds Bradford airport, and there was no other flights with easy jet from Leeds Bradford airport, so we had to purchase another flight with jet2 with 3 suitcases Which cost a total off Β£780, Β£130 between 4 people
- Leeds-Palma de Mallorca
- Economy
Stavroula M
Verified | Aug 2, 2025London-Athens
Economy
Unknown
My flight was cancelled from the airline five minutes after scheduled departure with the provided reason being insufficient staff to support the flight. The alternative options offered were flight with the airline, which the only available was the next day with scheduled arrival time after 24hours from the originally planned time. Also the only options were either choose an alternative flight or choose to stay in a hotel overnight, neither of which were actually sorting out the problem of the flight cancellation. My checked in suitcase as well was returned to me with one wheel less. The only option was to find an alternative option on my own to reach my destination and make it for my master's degree exams. I chose to spend the night in the alternative airport without booking a hotel as the whole situation was so costly. I had to spend extra money for my transport to the other airport as the WizzAir flight was the cheapest one I could find, extra money for the flight which was very costly and for food.- London-Athens
- Economy
Helen C
Verified | Aug 1, 2025London-Alicante
Economy
Weather conditions
Just kept delaying our slot. Sat on the runway. Captain tried to give us updates. But changed constantly.- London-Alicante
- Economy
Seema C
Verified | Jul 31, 2025London-Arrecife
Economy
Aircraft was downgraded so our boarding passes were refused. We were sent to Bristol and got a flight the next day.
- London-Arrecife
- Economy
Ionut J
Verified | Jul 31, 2025London-Paphos
Economy
Technical problems
The flight was cancelled and we had to go back home because the only available flight for us it was Saturday. I will provide some receipts for expenses. For food, fuel , and a luggage. Also i will contact the company to give me my money back for the reservation- London-Paphos
- Economy
Florentina J
Verified | Jul 30, 2025London-Paphos
Economy
Technical problems
The flight was cancelled so we had co come back home and the first available flight on their website was on Tuesday- London-Paphos
- Economy
Erika Z
Verified | Jul 30, 2025Lisbon-Funchal
Economy
Weather conditions
After the flight cancellation all easyJet flight were sold out 3 days ahead so I had to take TAP airlines flight to FRA, train to DUS from there and take Eurowing flight to Funchal the next day- Lisbon-Funchal
- Economy
Ronan M
Verified | Jul 30, 2025Belfast-Amsterdam
Economy
Claim escalated to airline
No reason given
I flight was cancelled twenty minutes before boarding. I went to the front desk who could not help me so I went online. They booked me a flight the next morning @8.50. I was offers a hotel 12 miles away which I excepted. I was then advised to speak to staff who could not help me but said I had to pay a taxi to and from the hotel. My sister then collected me and took me home 60 miles away and back to the airport. This is all that was offered to me. I missed my friends birthday party. I had to fly to Luton and wait 5 hours for a flight. Altogether I missed a full day of my travel. This cost me money as I had to pay my sister for petrol and I had to buy myself food at both Belfast and Luton airport- Belfast-Amsterdam
- Economy
- Claim escalated to airline
Ellis B
Verified | Jul 29, 2025Leeds-Palma de Mallorca
Economy
Our easyJet flight 7250 on 14th July 2025 due to fly at 20:20 was cancelled for reasons outside easyJetβs control which was not disclosed to us via the email sent on the way to Leeds Bradford airport. Once we got to Leeds Bradford airport we was told we needed to purchase another flight as there is no easyJet help desk as Leeds Bradford airport so had to pay Β£130 each to buy a jet2 flight to Palma airport whilst having to process a refund for the easyJet flight
- Leeds-Palma de Mallorca
- Economy
Rachael C
Verified | Jul 29, 2025Milano-Palma de Mallorca
Economy
we did not officially contact them but they did say that they would pay for our transportation service on behalf of overbooking the flight that we were supposed to get on
- Milano-Palma de Mallorca
- Economy
Samantha J
Verified | Jul 28, 2025Marrakech-Southend
Economy
Problems at airport
My family were due to fly from Marrakesh to London Southend on the 15th July. Sadly a plan crashed on the runway the day before and Southend Airport was closed. We were trying to contact EasyJet for updates but all updates were on the App. The App was out of date by over 18 hours. Up to pickup time at our hotel we were lead to believe we would return to Southend on time. The flight was due to take off at 19:10. At 16:48 I received an email informing us that our flight would no longer be landing at Southend but now going to Gatwick. We discovered this when ourselves when we arrived at the airport. Iβm now sat in the departure lounge gate trying to find means to get from Gatwick South to Southend where our car was parked. Once on the plane the pilot apologised for the diversion and announced all expenses incurred (reasonable and necessary) would be reimbursed we just needed to put a claim in. We followed the advice which was reiterated on the App and I booked a taxi to take us to Southend to pickup our car at 11:15pm. It caused great inconvenience but I only claimed for the Taxi fare as we had receipts for this. I put in my claim (Receipt attached) with the full expectation that I would receive a refund. I received an email back telling me that and I quote Our team has now reviewed your claim and can confirm that your flight was not disrupted, therefore you are not entitled to reimbursement of the claimed expenses. I think if I booked to fly from one airport to another and that failed to happen for whatever reason this is surely breach of contract?? I appreciate force majeure but there is a duty of care owed and in this instance failed and the statements made in writing and in person are embedded in the execution of the contract.- Marrakech-Southend
- Economy
Krzysztof B
Verified | Jul 28, 2025Glasgow-London
Economy
No reason given
Wsd meant to take off at 19.50 didn't take off till about 12 we didn't get information about the delay didn't get home till 02.30 I'm the morning- Glasgow-London
- Economy
Konstantinos T
Verified | Jul 28, 2025Paphos-London
Economy
No reason given
Easyjet offered a delayed flight the next day (7/7/2025), but we had to fly on time due to important appointment, so we had to find another flight, with another company and paid extra to fly on 6/7/2025- Paphos-London
- Economy
Charlotte P
Verified | Jul 28, 2025Economy
Bristol airport staff making assumptions
There was a German woman and who I assume was her daughter. They had paid for a cabin case so were entitled to overhead locker space AND an under seat bag. However, the staff before the gate assumed they only had under seat bag and was quite rude about it, and telling her shed have to pay (and not in a kind tone of voice). They spoke very little English, so I stepped in to help, understood she had paid for cabin bag and explained this to the staff. He thanked me, but made no apology to her. This is not acceptable and I think you need to ensure your staff are checking boarding passes BEFORE they start demanding additional payment from passengers. I'm glad I was there to help, but I shouldn't need to. She should have been able to show her boarding pass BEFORE additional payment was demanded!- Economy
Beyhan B
Verified | Jul 26, 2025Izmir-London
Economy
No reason given
The flight was delayed by over four hours, arriving at approximately 02:40 instead of the scheduled 22:15. No food, drinks, or assistance were provided during the delay. The late arrival made it significantly harder and more expensive to reach the city centre due to limited transport options at that time.- Izmir-London
- Economy
Adrian B
Verified | Jul 24, 2025London-Dalaman
Economy
No reason given
flight delayed then once in gate we had to go and collect luggage. The next flight was the following evening at 11.30? We arrived at 5.00 in the morning on 29.06.24 and only given one night refund. We were put up in hotel on site at Gatwick on 27/6- London-Dalaman
- Economy
Raymond M
Verified | Jul 23, 2025Alicante-Southend
Economy
Problems at airport
Our flight to Southend was cancelled by easyJet and we were offered a flight on the same day to Gatwick. We then had to travel from Gatwick to Southend to collect our hire car.- Alicante-Southend
- Economy
Arianna R
Verified | Jul 23, 2025Ibiza-London
Economy
No reason given
Got to the airport and was told it was cancelled, got put on a flight to Gatwick and had to arrange to be picked up from Gatwick as our car was in Luton, very last minute and very stressful.- Ibiza-London
- Economy
Morgan B
Verified | Jul 23, 2025Ibiza-London
Economy
No reason given
Landed in Gatwick London inside of Luton London airport, had to travel to Luton later that day to collect my car which was parked at a friends house which cost me in fuel. I was stressed- Ibiza-London
- Economy
Karen C
Verified | Jul 22, 2025Belfast-Liverpool
Economy
Problems at airport
The flight out of Belfast to Liverpool was cancelled due at 6 ppm on Sunday cause see Linus plane crashed and closed airport rather did not contact us for 6 hours by which time I had booked my own flight to Liverpool next day- Belfast-Liverpool
- Economy
Alina S
Verified | Jul 21, 2025Madrid-Lisbon
Economy
No reason given
flight: - destination: from Madrid, Spain to Lisbon, Portugal. - date: Sun, 30 Mar 2025, 21:55 - Passengers: 1. Solynin, Roman Petrovich 2. Solynina, Alina Igorevna. two hours before departure the flight was cancelled (see screenshot - notification sent to email). The airline gave the option to issue a ticket for another flight for free the following day 31 Mar 2025.- Madrid-Lisbon
- Economy
Roman S
Verified | Jul 21, 2025Madrid-Lisbon
Economy
No reason given
flight: - destination: from Madrid, Spain to Lisbon, Portugal. - date: Sun, 30 Mar 2025, 21:55 - Passengers: 1. Solynin, Roman Petrovich 2. Solynina, Alina Igorevna. two hours before departure the flight was cancelled (see screenshot - notification sent to email). The airline gave the option to issue a ticket for another flight for free the following day 31 Mar 2025- Madrid-Lisbon
- Economy
Nia Elen D
Verified | Jul 21, 2025Paris-Bristol
Economy
Unknown
My partner had to take another day unpaid leave for the disruption, do we then claim this back? Also we were informed in the airport due to adverse weather (thunder and lighting) was the reason the flight was delayed/cancelled. Our flight on the next day was also delayed but not by enough to get compensation. Can you look into this please as there has been false information given to Easyjet customers. Also, we had to pay extra for our delayed parking, we didn't get any receipt etc for this just charge on the bank statement. Is this enough to put in?- Paris-Bristol
- Economy
Guto Sion M
Verified | Jul 21, 2025Paris-Bristol
Economy
Unknown
My partner had to take another day unpaid leave for the disruption, do we then claim this back? Also we were informed in the airport due to adverse weather (thunder and lighting) was the reason the flight was delayed/cancelled. Our flight on the next day was also delayed but not by enough to get compensation. Can you look into this please as there has been false information given to Easyjet customers. Also, we had to pay extra for our delayed parking, we didn't get any receipt etc for this just charge on the bank statement. Is this enough to put in?- Paris-Bristol
- Economy
Diane J
Verified | Jul 21, 2025Liverpool-Geneva
Economy
Weather conditions
Although the flight was initially delayed due to weather conditions, which were outside your control, my claim is based on the fact that the runway and airport opened at 1220hrs that day. Ryanair and Jet 2 flights were flying from this time, Easyjet flights were not and it was evident that Easyjet were unorganised and no updates or information was provided. Al Easyjet flights from Liverpool were affected that day, with a number of flights being cancelled. The flight departure boards provided several flight times for EZY4HG18. We were eventually called for our flight and boarded a transfer bus at 1530hrs that day, only to find we had to wait on the b u s for over 30minutes and then be returned to the terminal. We eventually boarded a plane, which took off at 1855hrs.- Liverpool-Geneva
- Economy
Madalena F
Verified | Jul 20, 2025Olbia-Lisbon
Economy
Weather conditions
We had two connected flights: Flight EJU3588 from OLB to MXP Flight EJU7674 from MXP to LIS However, our first flight from OLB to MXP was delayed by three hours due to a technical issue on the aircraft and also due to missing engineering bureaucracy . By the time we reached the gate in Milan for our second flight, we had already missed it. Unfortunately, all EasyJet flights to Lisbon for the day were fully booked. With no other immediate options available, we were forced to purchase tickets with TAP Air to get to our destination. Additionally, we had to spend the night at the airport waiting for the next available flight.- Olbia-Lisbon
- Economy
Lee J
Verified | Jul 20, 2025Liverpool-Geneva
Economy
Weather conditions
They stated the delay was due to natural (heavy snowfall at Liverpool) and events and ongoing disruption at Geneva caused by weather elsewhere - this didn't stop other flights leaving Liverpool after a short delay and my daughter from landing at Geneva having flown from Stansted- Liverpool-Geneva
- Economy
Elizabeta S
Verified | Jul 18, 2025Paris-Palma de Mallorca
Economy
No reason given
We waited at the gate and we got no explanation why the flight was delayed. Cabin crew waited as well. There were no people at the gate working either...after midnight we got worried because suddenly the screen changes to cancelled. Around 2 or 3 in the night we were informed to go to a hotel nearby and that we would be scheduled to the new flight. We didnt got much information necause it was during night and nobody working....- Paris-Palma de Mallorca
- Economy
Hannah O
Verified | Jul 18, 2025Palma de Mallorca-London
Economy
No reason given
The flight was continually delayed at the airport, with minimal updates from staff. They told us a new plane was coming for us at 1am, so we waited in the airport for hours and hours. Then a further update said the plane wouldnt arrive until 4am for us. The airline gave us vouchers so I was able to have water and a snack. But it was very distressing waiting on my own, with no assurance of when I would get home. Around 12.30 they told us the new flight was not coming and told us to book hotels, which we did through a link easyjet sent. People at the airport were getting upset, it was a stressful environment. The updates at the airport were extremely confusing, with different information being shared and I was getting very distressed. There was also very few staff, so noone to ask questions to. The staff at the airport informed us that we would be entitled to compensation. Once at the hotel, the check-in process was extremely long and I got to my room around 3am. The airline sent us details of another flight at 11am the next day. I arrived at Gatwick around 13.25. It was a very distressing and exhausting couple of days. I was meant to see friends for a birthday on the 24 July, which I had to cancel as I was exhausted and felt ill from not sleeping.- Palma de Mallorca-London
- Economy
Petar N
Verified | Jul 17, 2025Lisbon-Milano
Economy
Technical problems
I was at the airport already checked in,and while waiting the gate to open they told us its cancelled. I had to stay 2 more days in Lisbon, pay for my stay and additional 230 euros new tickets.- Lisbon-Milano
- Economy
Natalia P
Verified | Jul 17, 2025Paris-Bristol
Economy
No reason given
The refund for alternative journey back home, accomodation and food was completed. They didn't pay us compensation which was promised by representatives of EasyJet company in the airport in Orly in Paris.- Paris-Bristol
- Economy
Fleming G
Verified | Jul 16, 2025Zurich-Lisbon
Economy
I have been told that I couldnβt fly with them and what they did was just handing me one paper which was said about the compensation that we can claim. But the ground staffs didnβt offer any help with booking alternative flight or even answering some question. They just told us to read the paper because they donβt know anything. I was in shocked because I had planned a very important appointment which was my job interview the next day and I had to travel to Lagos from Lisbon in order to do that and I have already told them to please let me fly but they said βEveryone has important business.β which I felt it was rude and had no empathy to say that in this kind of situation. So I had to book new flight with Swiss Air by myself which costed me more 100 euro. And basically I have paid for the ticket almost 680 euro for only one way ticket!!!! (Easyjet 270β¬ + Swiss 368β¬) I would say it was super not fair for the consumer with this overbooked system which only benefit to the airline but NOT CUSTOMER and how Easyjet handle caused me so traumatized!!!
- Zurich-Lisbon
- Economy
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