easyJet complaints: comments, page 11
950 comments
Carl P
Verified | May 7, 2025
Alicante-London
Economy
Technical problems
The power outage in Spain made our flight 4 hour late and couldnβt buy food or drink anywhere, had no mobile phone signal due to outage
- Alicante-London
- Economy
Mirella R
Verified | May 6, 2025Catania-London
Economy
Technical problems
We were told at the loudspeaker whilst at the gate that the flight was delayed for a airplane warning sign light on the airplane control panel that was making unsafe to travel. the issue was not an issue that could be fixed at the airport of catania and another au=irplane had to be sent from UK with extra staff crew to collect us and the crew that was supposed to work on with us . they have flown woth us as passengers .. We arrived in London Gatwick wit the re covery airplane and crew the day after (20/04/2024)- Catania-London
- Economy
Roger H
Verified | May 4, 2025Manchester-Paris
Economy
Weather conditions
Flight delayed sat on run way for 4 hours missed my connecting train and had to stay in hotel at airport to get train on morning- Manchester-Paris
- Economy
Rachel C
Verified | May 4, 2025Tenerife-Birmingham
Economy
Weather conditions
Flight was delayed 3 times and then finally cancelled with no details. They then said it was due to windy conditions, however, other flights were taking off and landing.- Tenerife-Birmingham
- Economy
Jules C
Verified | May 1, 2025Lyon-Lisbon
Economy
Technical problems
What time did you arrive at your final destination? I arrived at 20,40 the day after the day I was supposed to arrive. What did the airline tell you, and when? The airline told me a few hours before the flight that this one was rescheduled for the day after. What care did the airline provide, if any? None. How did the incident inconvenience you? I missed one day of work. Did you miss an event or lose money? I missed important meetings at work.- Lyon-Lisbon
- Economy
Tom P
Verified | Apr 30, 2025Milano-Manchester
Economy
Influence by other flights
Flight was delayed 3 and a half hours, had to go to work on 1 hours sleep after driving back 2 hours.- Milano-Manchester
- Economy
Jack G
Verified | Apr 30, 2025Paris-Manchester
Economy
Influence by other flights
We were supposed to fly at 11:10 but ended up taking off at 2:15 therefore we were delayed for 3 hours. We had awful experience from the staff at Paulβs in the airport who wouldnβt let us use our voucher that easyJet supplied us with because there was no QR code on it. Very unhappy.- Paris-Manchester
- Economy
Olivia F
Verified | Apr 30, 2025Paris-Manchester
Economy
Influence by other flights
Our flight shouldβve taken off at 11:10 but it actually took off at 2:15, causing us to be fly 3 hours late and we were late arriving home. We were very unhappy with this, we revived airport vouchers for food and drink but went to βPaulβsβ and the staff here didnβt let us use this because there was no QR code which was very frustrating. Very unhappy with our experience and wonβt be flying with easyJet again- Paris-Manchester
- Economy
Opal S
Verified | Apr 29, 2025Arrecife-London
Economy
Technical problems
Flight got cancelled but only offered accommodation for 1 night and no food or drink vouchers. I've had to pay for 2 separate accommodations as there was no hotels that could take us. I have lost out so much money on food and drink and accommodation and had to borrow emergency funds to make sure I had food. Easy jet never gave me food vouchers and I wasn't offered any. Just a change of flight for 2 days later and 1 night stay elsewhere- Arrecife-London
- Economy
Opal S
Verified | Apr 29, 2025Arrecife-London
Economy
Technical problems
Easy jet only gave accommodation for 1 night instead of 2 nights. I had to book 2 seperate hotels to accommodate my group as we had to split as no availability for us. We was not offered or given food and drink vouchers. We've had to pay more than we could and borrow off family to help us as we was left with nothing. No food drink or accommodation.- Arrecife-London
- Economy
Jessica L
Verified | Apr 29, 2025Tenerife-Manchester
Economy
Problems at airport
We was waiting in airport for 3 hours then on the plane for a further 2 hours to get told the staff had worked to long and couldnβt take us home.I have a 4 year old at home who was waiting for her mum- Tenerife-Manchester
- Economy
Aznita Binti A
Verified | Apr 22, 2025Tromso-London
Economy
Weather conditions
Initially flight delayed notice was given due to late arrival of flight to tromso. However even after the flight arrived and we boarded the flight there was further delay while everyone is already on board making it total delay of more than 3 hours.- Tromso-London
- Economy
Nicholas B
Verified | Apr 17, 2025Economy
Payed twice for my carry on
Booked flight with fast boarding and extra carry on bag explained that then got charged Β£48 extra when 7 of us had the same size bag that we bought from easyjet,would like my money back or be taking this further- Economy
Tiago G
Verified | Apr 16, 2025Madrid-Lisbon
Economy
No reason given
The flight was canceled less than 3 hours from the time of departure! Reason was never given The offered another return flight more than 24h later (31 of March at 22:30h) We have contacted the company for compensation and they have said no- Madrid-Lisbon
- Economy
Elina G
Verified | Apr 16, 2025Nice-Geneva
Economy
Problems at airport
Hi so at first the flight was delayed by 2 hours. Later they said it was an overnight delay. They put us in a hotel and on the flight at 10am. I was suppose to be in Lausanne for my exam and later take a flight to Madrid later. Fortunately I had not bought the flight to Madrid however this was all very annoying. We were at the airport till 1:30 am and had to check in at 2:00 while the flight was for 9:45 pm and the next flight provided was at 10am. Very unfair !- Nice-Geneva
- Economy
Jacqueline E
Verified | Apr 13, 2025Arrecife-Manchester
Economy
Weather conditions
Excessive flight delay no easyJet officials available to speak to for advice. With family with a 8 week baby. Flight scheduled for 12.30pm -didnβt take off until 10 pm. Landed about 2.30am. Arrived home at 4.30amβ¦. 45 minutes from airport.- Arrecife-Manchester
- Economy
Steven H
Verified | Apr 13, 2025Marrakech-Manchester
Economy
Technical problems
We was meant to fly at 8:15 we sat on the plane for three hours and then got told the plane was broken and we are cancelling flight home we had a flight- Marrakech-Manchester
- Economy
Guruhimit S
Verified | Apr 11, 2025Manchester-Kos
Economy
Strike
Flights were cancelled around 18 hours prior to departure and caused great deal of disruption to my family and I. We were nit given much choice in regards to flights and were given a choice of refund or voucher to use with easyJet. after asking about alternative flights, we were told we could swap flights to the following week in 8 days time. This was nit suitable for us and were left with not much choice but to request the refund and start again with a different location, airline and hotel for our holiday. This caused us a great deal of panic and anxiety.- Manchester-Kos
- Economy
Vinay P
Verified | Apr 10, 2025Milano-Schonefeld
Economy
Problems at airport
Yes they have refunded the amount for taxi, food and hotel but there was not further compensation for all this hassle. My girlfriend got very sick due to this and suffered a lot as they kept us waiting for hours outside the airport- Milano-Schonefeld
- Economy
Gwen L
Verified | Apr 10, 2025Manchester-Milano
Economy
Strike
Easy jet cancelled our flight that they then allowed us to rebook for free but we lost our money for the train to the airport. Also there was no other flight that didn't take under 7.5 hrs until 3 days later so we had to re-organise accommodation and car hire. since the new flight got in too late to pick up car hire we booked hotel accommodation which they indicated they would refund but that has not happened.- Manchester-Milano
- Economy
Jagdesh S
Verified | Apr 9, 2025Manchester-Kos
Economy
Strike
We were informed about the cancelled flight less than 24hours before the flight was due to take off. We received the email at 17:15 when our flight is scheduled for 12:40 the next day. There was no other flight available to this destination or nearby until the following week which was the day we were originally due to return. This was 7 Days later and unsuitable for myself my partner and my children due to work and school commitments. We had no choice and then had to cancel the return flight also and the original hotel booking. We since booked new flights to a different destination with easy jet and a different airline to return and a different hotel in the new destination which in total has been more money than the original bookings but less time as I will now only be abroad for 6 nights instead of 7 and the new hotel was a lot more expensive but offers less. Given the timeframe on which we received the cancellation it has caused us a lot of unsettelment and anxiety. My child has special needs and this has caused a lot of last minute panic and worry.- Manchester-Kos
- Economy
Linda M
Verified | Apr 8, 2025Economy
I hope EasyJet ensures that its staff are better trained, we
Complaint about inappropriate behavior at boarding gate β Flight EJU7289 (April 8, Mallorca Airport) Dear EasyJet Customer Service, I would like to formally file a complaint regarding the treatment I received today, April 8th, on flight EJU7289 departing at 6:20 a.m. from Mallorca Airport. At the boarding gate, an EasyJet staff member named Cristina behaved in a very rude and disrespectful manner toward several passengers. She made inappropriate comments, calling us βill-manneredβ and questioning how, living in such a good country, we could not afford to pay 58 euros. She forced me to pay for a cabin bag that clearly met the size requirements established by the airline. On my outbound flight to Mallorca, I traveled with the exact same bag without any issues. I even asked EasyJet staff at the time whether it was acceptable to bring it on board, and they confirmed that it was. I was not the only one affectedβother passengers with correctly sized bags were also forced to pay. This felt like a scam attempt and left me feeling mistreated and disrespected as a customer. Such behavior is completely unacceptable. I trust that EasyJet will investigate this matter and take appropriate action. Your passengers deserve to be treated with respect and consistency in accordance with your official baggage policies. I look forward to your response and to a resolution of this issue.- Economy
- Desired solution
Apology / Voucher
Alexandre K
Verified | Apr 2, 2025Alicante-Manchester
Economy
Weather conditions
Flight was cancelled in the end, at first was delayed, the plane designated to take me from Alicante to Manchester never even arrived to the airport. EasyJet offered refreshment voucher and then a rebooked flight following day.- Alicante-Manchester
- Economy
Raymond B
Verified | Apr 2, 2025Lisbon-Bristol
Economy
No reason given
We arrived for 11 am flight. There was no plane at the gate. We were asked to exit the airport and re-enter, being given new boarding passes. All other flights (bar one) were leaving reasonably on time. Our plane was in The Netherlands and arrived 7 hours later via Gatwick and Bristol. The pilot was incredibly vague, claiming to be a fresh crew. We left at 6pm arriving in Bristol at about 8pm and home at midnight. We received food vouchers to a total of Β£18. The communication was appalling.- Lisbon-Bristol
- Economy
Mick B
Verified | Mar 28, 2025Economy
Horrible experience
Ann Bunting the easyJet employee who works at Belfast International Airport should be taught how to speak to customers. Terrible experience I had with her, from her condescending tone, aggressive manner and total lack of customer service. Singled me out for saying my bag was too big and needed to be paid for, when I questioned her about this I was told βsend an emailβ and when I wanted to raise a further issue she was now shouting pay the fee or youβll be denied boarding! I watched other passengers who had bigger bags not being forced to pay like I was and still I was belittled and told no you stay till the end! I asked a few times what her name was as I explained to her this was uncalled for and I wanted to write an email to complain, she declined to say so as karma would have it I managed to see her name badge! Anytime Iβve flown with easyJet the planes are never on time and this experience just ruined it even more. I hope Ann Bunting or someone at easyJet sees and reads this reviews as they are simply shocking!!!- Economy
- Loss: β¬60
Maria S
Verified | Mar 28, 2025Economy
BHX
Checked in 3 adults 1 child 1 infant. Due to fly at 7am. Checked in at 06.00. Having an infant had to go to the loo to change his nappy. Tried to board at 06.45 & were refused & our luggage taken off. We were told we were late, there was no notification on boarding ticket as last call to gate & no tanoy system . Disgrace , no staff from Easy Jet to help or solve issue. Lost Β£3000 plus. Two children& travelling a distance to get there!- Economy
- Desired solution
Refund
Dane S
Verified | Mar 22, 2025Paphos-Manchester
Economy
Technical problems
We were scheduled to fly at 21:15pm and arrive in Manchester at approximately 12:15am but never left the runway due to a βtechnical errorβ We were on the run way, for a hour and 45 minutes before we found out what was going on, we were told the engineers were fixing the problem but a further hour and 45 minutes before finding out they couldnβt fix the issue. This was after we aborted take off whilst on the runway. This resulted in me missing work the following day/night which also results in losing out on a full days pay in work.- Paphos-Manchester
- Economy
Siu Wa C
Verified | Mar 21, 2025London-Edinburgh
Economy
Problems at airport
I book the air ticket via travel agent. Easyjet only ask me to contact my travel agency to request the refund. All other support can only be provided if the air ticket was purchased with them directly.- London-Edinburgh
- Economy
Tim R
Verified | Mar 20, 2025Economy
Denial of a single glass of water!
I woke to the front of the plane just to ask for a single glass of water and was told Beverly firmly that I could not have one and that I would have to wait until the served me !! Unbelievable!- Economy
Rabia H
Verified | Mar 20, 2025Economy
Il mio bagaglio Γ¨ stato perso
Dear Sir/Madam, My checked baggage on flight EJU4779 on February 13, 2025, from Nantes (NTE) to Marrakech (RAK) has been lost. I already filed a Property Irregularity Report (PIR) at the airport, and my reference number is RAKU215250/13FEB25/0915GMT. Since 21 days have now passed, my baggage is officially considered lost, and I am hereby requesting compensation in accordance with the Montreal Convention. 1. Details of the Lost Luggage and Its Contents β’ Baggage tag number: EC968233 β’ Baggage description: Purple/Violet/Lilac/Mauve, Upright Design My lost luggage contained the following personal items: β’ Clothing (trousers, shirts, jackets, underwear, shoes, etc.) β’ Food items (meant as gifts) β’ Medication for my medical conditions β’ Cosmetics and skincare creams, which were a gift from my son (high-quality Swiss products) β’ The suitcase itself, which also needs to be reimbursed I would like to point out that it is completely unrealistic to expect travelers to keep receipts for all the clothes they take on vacation or gifts they receive. Clothing is something people wear and own for years; no one keeps receipts for their used trousers or jackets. Likewise, no one keeps receipts for gifts or cosmetics, especially when they are not returnable or refundable. However, since I can prove that my baggage has been lost, I request fair compensation based on the standard valuation of lost luggage. Please clarify how you determine the value in such cases. 2. Compensation for the Inconvenience and Disruption In addition to the material loss, I experienced significant inconvenience due to the loss of my baggage: β’ I had to manage without my medication, which posed a risk to my health. β’ I had to buy new clothing and hygiene products. β’ The situation caused additional stress during my trip. I would like to know how you will take these additional inconveniences into account financially. Thank you for processing my request. Best regards, Rabia Hafida
- Economy
- Desired solution
Expenses reimbursement
Sara C
Verified | Mar 18, 2025Funchal-Lisbon
Economy
No reason given
Our flight on February 14th was canceled multiple times and was eventually rescheduled for the following day. On February 15th, the flight was delayed several times, and we ultimately arrived in Lisbon at 8:00 PM. Zenildo was scheduled to work on the 15th but was unable to do so due to these cancellations, resulting in financial loss.- Funchal-Lisbon
- Economy
Alfred H
Verified | Mar 17, 2025Amsterdam-Birmingham
Economy
No reason given
the flight was supposed to leave at 7 am, but they then moved the time that morning to 8:45. However, we boarded the plane a little before twelve and left slightly after 12, so 5 hours after the booking time- Amsterdam-Birmingham
- Economy
Sara C
Verified | Mar 14, 2025Funchal-Lisbon
Economy
No reason given
The flight was delayed multiple times, both on the day of departure, the 14th and the following day. We only arrived to Lisboa at 8 pm of the 15th. Zenildo was supposed to work on that day (15th) but had to miss it due to these delays.- Funchal-Lisbon
- Economy
Emily B
Verified | Mar 10, 2025Lisbon-Barcelona
Economy
Influence by other flights
We were only notified of the cancellation after the time that the flight was due to leave, with no offer of compensation nor in-person support from easyJet to make alternative arrangements . We were told to do everything ourselves online with no support. Plane did not land until 23.52 local time meaning public transport links had all closed and I have to pay for an additional meal in the airport.- Lisbon-Barcelona
- Economy
Lois C
Verified | Mar 9, 2025London-Rhodos
Economy
Technical problems
Plane delayed for over 9 hours. On plane as scheduled, on tarmac for two hours, then got off. Waited in terminal for over 9 hours. Phone died and no phone charger with right socket so had to buy one. Airline told us warning equipment was broken so had to change planes. We missed a whole day of our holiday, missed our transfer and taxi. We didn't arrive till midnight in Greece. Airline didn't provide voucher larger than Β£2 until I had to ask 5 hours later.- London-Rhodos
- Economy
Suzie G
Verified | Mar 8, 2025Economy
My husband and I departed, arrived at hotel and had a great
time. We were due to come back to England on 03/08/24 EZY2594. However, I slipped in the shower at the hotel and had to stay in a clinic. Thus, we did not use our tickets to fly back to London. I'm sure other passengers took these flights. I put my details forward to TUI. They only recently told us to inform you.- Economy
- Loss: β¬32
- Desired solution
Refund
Fabio S
Verified | Mar 6, 2025Porto-Mulhouse
Economy
Technical problems
Well, I haven't even spoke about the fact that when my flight was cancelled, the only available flight from porto was in 4 to 5 days, that would mean I would lose 4/5 days of work. It's a heavy loss when you have a hourly/pay contract, same as my girlfriend, so we had to have extra expenses, and make the sacrifice of going to Lisbon to get it on the 5th. There really wasn't any alternative, or priority on next flight. So we are hoping to be well compensated, not just for the trouble but the expenses and sorry to say but the days we lost at work, and we both work in Switzerland.- Porto-Mulhouse
- Economy
Viktor H
Verified | Mar 4, 2025Bristol-Prague
Economy
No reason given
Dostali jsme pΕes SMS voucher na 6,-GBP / osoba po pΕedloΕΎenΓ toho, ΕΎe letΓme s tΓmto letem, nikomu jsme nic nepodepisovali. V rΓ‘nci ΔekΓ‘nΓ jsme utratili za jΓdlo a nΓ‘poje nΓ‘sobnΔ vΓce- Bristol-Prague
- Economy
Fiona Jane B
Verified | Feb 28, 2025London-Salzburg
Economy
Weather conditions
We were delayed as the plane was not fit for flight. It had no food or drink nor water on board. In the words of the pilot. This is a bus to Salzburg.- London-Salzburg
- Economy
Yiping S
Verified | Feb 27, 2025Munich-London
Economy
Claim escalated to airline
No reason given
Easyjet said my flight EZY8642 was cancelled due to Air Traffic Control (ATC) without specifying any particular reasons. Can you please verify and validate it?- Munich-London
- Economy
- Claim escalated to airline
Sharon H
Verified | Feb 26, 2025Fuerteventura-London
Economy
No reason given
Flight delayed on the outbound route which led to crew being over their hours so new crew had to be flown out- Fuerteventura-London
- Economy
Annabelle P
Verified | Feb 24, 2025Milano-Copenhagen
Economy
Influence by other flights
feel compelled to share my disappointing experience with your airline. Our flight scheduled to land in Copenhagen at 22:00 on February 14th was severely delayed, only arriving at 15:00 on February 15th - a significant 17-hour delay. During this extended wait, my family, including two small children, was left for over two hours without proactive updates or information. Despite having young children with us, we received no priority treatment or special consideration for our situation. While easyJet did provide overnight accommodation, no food vouchers were offered, leaving us to cover meal expenses ourselves. The lack of qualified personnel to assist passengers was particularly frustrating, as we had no guidance during this stressful situation. As a consequence of this delay, we missed our pre-purchased tickets to Copenhagen Gaming Week the following day, worth 560 DKK - an additional financial loss on top of our already compromised travel experience. Most concerning of all, I have now submitted my compensation claim three separate times, yet easyJet continues to respond that they "cannot find my booking" and are "unable to process my claim." This pattern suggests a systematic issue with your claims processing that potential customers should be aware of. I am requesting: Compensation for the flight delay as entitled under EU Regulation 261/2004 Reimbursement for the missed event tickets (560 DKK) A formal apology for the handling of both the delay and subsequent claim submissions I hope by sharing this experience, other travelers can make informed decisions about their airline choices, and that easyJet will improve its customer service practices. Regards,- Milano-Copenhagen
- Economy
Laura C
Verified | Feb 24, 2025Tenerife-London
Economy
No reason given
This has all been completed by my husband. Happy to provide additional details if required. I have not completed a claim for the food/drink bought at Tenerife Airport or the taxi fare home with Easyjet yet, please advise if I can do this or if hat would undermine this claim.- Tenerife-London
- Economy
Atanas S
Verified | Feb 24, 2025Amsterdam-London
Economy
Weather conditions
We are an elderly couple, and found out from our grandson calling us that the flight was cancelled. As Amsterdam is a "quiet" airport, there was no announcement. No staff member coming to speak to us. Only visible on the board - and barely, since it's so busy and hard to find. First, we were told there was no way to fly back on the same day. Our grandson (who booked the flights) was sent a link to book a hotel and alternative flights - the next available flight was the next day. This was booked - however, the journey just started. The website crashed upon attempting to book hotel - there was no space available in the selected one. There were no staff at the airport able to help - those at the check in desks sent us to other areas of the airport to seek help, only for them to tell us to contact online after hours of waiting. Our luggage was seemingly lost - we were told to go multiple different places - first to just before security - and as we were about to leave, our grandson called us and said to wait, as he had an Airtag in the suitcase and could see it was at Baggage Claim (our luggage got lost on the way, and we knew how drawan out of a process it is to get back into the airport to get to baggage claim) By the time we got our luggage back, almost 2 and a half hours later now - we still had no confirmation of a hotel. Grandson spent hours on hold to easyJet's phone lines - being transferred all around, as their offices had shut for the day in the UK. Finally, we had a hotel room booked in what we were told was a "hotel inside of the airport", thus needing "no transfer", and that there was a "paid for dinner." This was a blatant lie. The hotel was the "Holiday Inn Express Amsterdam - Schiphol". This is in the neighbourhood of Hoofdoorp - which while is only a 3 minute train from the airport - we A) had no idea how to use the railway system, B) weren't helped by anybody at the airport, no matter who we asked for support, and C) had no idea how to get to the hotel. It took us over an hour, and while in the summer - in the dark, to get to our hotel, even being threatened at Hoofdoorp train station with a pair of young men approaching my husband and claiming "Ooh, nice watch you've got" - the only reason we were able to reach our hotel was because we somehow by some stroke of luck stumbled upon a worker at the hotel heading home and asked her for help. Once we arrived at the hotel - we were told that the city tax was not paid for by the airline, this being an extra 5 euro charge. Whatever, fine. Not only that - by the time we'd got there, not only was dinner service finished - but it also quite simply wasn't even paid for by the airline. Luckily we had some sandwiches left in our bags, but honestly - it took the mick. While breakfast was provided, and the next day we managed to get to our flight without a hitch - we ended up arriving home midday the next day after we were meant to. We were also struck with a Β£20 late fee from our parking provider to top it all off. This was insanely stressful for both me and my husband - who already suffered from high blood pressure - and we had to take the next few days to rest and recover, it was honestly awful.- Amsterdam-London
- Economy
Scott C
Verified | Feb 23, 2025Tenerife-London
Economy
No reason given
Return flight from holiday should have departed Tenerife South at 17:55 scheduled to land at London Luton 22:20 hours 22/02/2025. Contacted while on route to airport to say there would be a delay of approx 90 minutes. Arrived at Tenerife airport approx 14:30. Further updates to push this time back, airline claimed there was a medical emergency on an earlier flight leading to a diversion. Boarded plane approx 21:20 whilst on the plane there was an electrical fault where all power was lost to tha aircraft. Plane took off approx 22:15 and landed at approx 02:40 on 23/02/2025 At no point was any support offered in terms of refreshments or miscellaneous items. Further to this there was an issue collecting baggage which caused a further delay of one hour. Owing to this we did not arrive home until 04:30 with 2 children being awake for more than 20 hours.- Tenerife-London
- Economy
Armend M
Verified | Feb 18, 2025Tenerife-London
Economy
Technical problems
The flight when up in the air then was redirected back to tenerfie, no hotel was provided untill next fly the next day at 10.45 am . We have rented the car to drive to the hotel in North just to be told there isn't any booking for us . We want to claim back expenses and compensation. We landed around 3pm 17 February 2025 we stayed the all night outside in the rental vehicle. I missed daybat work also- Tenerife-London
- Economy
Gheorghii S
Verified | Feb 17, 2025Lisbon-Bristol
Economy
Problems at airport
I arrived early and on time for my flight. My airplane was late from it's previous destination arriving to Portugal and then instead of landing in Lisbon it made a detour to Faro. My flight arrival time in the UK is delayed by more than 3 hours. My flight was supposed to be boarded by 10.30 with the gate locked that moment and then depart at 11.00. The advertised arrival time of the flight at time of sale was 13.40 but now at the day of the flight we are being told the airplane will be here at Lisbon airport 13.00 the earliest. With the time required for other passengers to exit the plane, any inspection done for lost and found etc and then for us to board, plus an additional 2h40m of flight time, the flight's arrival time will be delayed by over 3 hours. I will miss my coach ticket and will have to buy a separate coach ticket if available and if not I'll have to spend around Β£30 on a taxi to the nearest town and then another Β£20 on a train ticket. The delay time means I will have to consume food at the airport and the standard lunch will come up to Β£20 at the airport. For compensation thus far we have been given a Β£6 voucher.- Lisbon-Bristol
- Economy
Mahboba T
Verified | Feb 15, 2025London-Munich
Economy
Influence by other flights
They didnβt refund anything stating we are not entitled for anything although the flight was cancelled one hour before departure- London-Munich
- Economy
LuΓs P
Verified | Feb 15, 2025Lisbon-Geneva
Economy
Problems at airport
The flight was scheduled to depart from Lisbon at 09:00, but departed after 12:15, due (we were told) initially because of fog, but after that, also many other technical problems related to airport auxiliary equipment. At some point one of the passengers, and his luggage had to be removed from the plane, because of health problems, due to the waiting time being so long. After landing the problems continued. Another airport equipment malfunction delayed the exit from the plane. The arrival was scheduled around 12:30, in fact happened only around 16:00- Lisbon-Geneva
- Economy
View more