easyJet complaints: comments, page 15
950 comments
Julie F
Verified | Oct 27, 2024
London-Belfast
Economy
Technical problems
6.25pm Flight from Gatwick to Belfast on Friday 18th Oct delayed 3 times, flight then cancelled at 9pm. Left to sort out another flight and accommodation myself. Airline didnβt provide any help. No hotels left that night, all flights to Belfast fully booked the following day. Left stranded on my own at airport. Had to rebook flight from stansted for Saturday 19th Oct at 12.15pm flight, also book overnight coach from Gatwick to stansted. Didnβt arrive back in Belfast until 3.30pm on Saturday 19th October
- London-Belfast
- Economy
Miguel S
Verified | Oct 27, 2024Porto-Funchal
Economy
Flight was cancelled for Oct 2. We were already at the airport when the cancellation was announced. The flight departed the next morning of Oct 3. We lost one night stay at the hotel at our destination of Madeira for 111.00 euro for Oct 2 as it was non refundable and we were not able to do any of our late evening plans that we had planned for that evening in Madeira because of the flight cancellation.
- Porto-Funchal
- Economy
Cristina C
Verified | Oct 27, 2024Lisbon-Lyon
Economy
No reason given
I booked the flight to arrive in Lyon at 3:05 pm due to my work schedule, I work on a ship that is in transit, because of the constant delays I was unable to fulfill my responsibilities or duties later that day, and I had a train ticket booked from the airport to the city that was of no use at all because I arrived late and there were no more trains available as well, I had to sit and wait at Lisbon airport for hours and watch my flight being delayed every half an hour, eat at my own expense because the message with the meal voucher only arrived when I was boarding the plane and I still had to pay extra for Uber to get to my final destination at midnight.- Lisbon-Lyon
- Economy
Alexander T
Verified | Oct 26, 2024Edinburgh-Belfast
Economy
Technical problems
Departure was scheduled for 12:35 and the flight had a delay of over 3H. Our departure was around 16:00, while we waited at the airport. The pilot informed us that the airplane that was planned to take us to Belfast had a technical issue, so they flew a different plane from Liverpool to Edinburgh that would take us to Belfast.- Edinburgh-Belfast
- Economy
Alexander T
Verified | Oct 26, 2024Edinburgh-Belfast
Economy
Technical problems
Flight was scheduled for departure at 12:35 and delayed with departure around 16:00 were we waited in the airport. The pilot informed us about the reason of delay which was supposed to be a technical issue with the plane that was planned to take us to Belfast, so they had to fly a different plane from Liverpool to Edinburgh that would take us to Belfast.- Edinburgh-Belfast
- Economy
Steven C
Verified | Oct 26, 2024London-Funchal
Economy
Weather conditions
Flight to Madeira cancelled due to bad weather. We took off from Gatwick and landed in Faro. We refuelled and then returned back to Gatwick. We were then put on another flight just over 48 hours later.- London-Funchal
- Economy
Stefano A
Verified | Oct 25, 2024Venice-Paris
Economy
Technical problems
La compagnia aerea ha risposto che Γ¨ stato un disservizio aereoportuale e non ha potuto riprogrammare il volo perchΓ¨ cdg chiudeva.(vedi risposta in calce) . Nell'app iΓ alle 14 avevano segnalato disagi (ma non Γ¨ tracciato) mentre in aeroporto solo all'ora di partenza ne abbiamo avuto la conferma. La compagnia ha risposto: Thank you for getting in touch. Weβre very sorry that your flight from VCE to CDG was CANCELLATION We always review claims fairly and in keeping with EU/UK regulation. When a flight is cancelled, all customers are entitled to switch to a new flight for free, request a full refund, or a voucher for future travel. However, as your flight needed to be cancelled for reasons outside of our control, unfortunately, weβre unable to offer you compensation as well. To further explain what happened on the day; on the previous sector air traffic control restrictions substantially regulated the air space, which resulted in long delays to flights as aircraft waited for air space βslotsβ to operate, sometimes for several hours. This delay pushed your flight into the night curfew at Paris Charles de Gaulle (CDG) which meant we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. However, in the circumstances, these options would not have helped as your flight was cancelled due to air traffic control restrictions.- Venice-Paris
- Economy
David L
Verified | Oct 25, 2024Lisbon-London
Economy
Technical problems
On 21 Oct I waited at the departure area from 10am to around 5pm waiting for a gate to be assigned. Then came a notification on the board that the flight was cancelled. I asked for help from some Easy Jet staff and was told to sort it out on line. There was no working Wi-Fi available. I was never contacted. I eventually found out that I had been booked on a flight for the next day. I managed to find my checked bag and left the airport. I caught a taxi to a cheap place to sleep and came back and took the flight on the 22nd. I was never offered any assistance at all for Easy Jet staff and had to figure it out myself. This also affected my flights back to the USA which I had to change to the next day.- Lisbon-London
- Economy
Macie M
Verified | Oct 23, 2024London-Palma de Mallorca
Economy
No reason given
Due to flight being disrupted I had to get a taxi (40β¬) to my hotel from Palma airport , it was late at night and very busy place . Asked several people to assist me to my transfer which I could not find. I also incurred additional food and drinks cost at Gatwick airport as I had two young kids whom were hungry waiting to board. At first was told by the staff that flight was going ahead then got up the departure desk and everyone was being sent back and told it was delayed. This happened twice ! No one seemed to know what was going on. Did not get to hotel until 23.35pm- London-Palma de Mallorca
- Economy
Michela P
Verified | Oct 23, 2024Amsterdam-Olbia
Economy
No reason given
At my arrival at Amsterdam airport, the initial delay was only half hour. All passengers were kept waiting with no real time communication. At 15:35, the estimated departure was pushed to 16:45 on the airport screen, and not long after that, the departure was changed to 17:20. We were informed of the gate number only around 17:00. I knew by then that I would miss my second flight from Gatwick to Olbia, and when I asked when boarding whether assistance would be provided, the flight attendant told me that no support could be given at Amsterdam airport, but I could try to call some number. And I was then dismissed. On the plane, the captain provided an unclear explanation of the delay, which seemed to be related to a technical problem with the aircraft coming from Gatwick. Once I landed in Gatwick, after checking that I had indeed missed my second flight, I booked my train to London city, where I spent the night at a friend's place, thankfully. And then I rebooked a flight for the day after (Gatwick-Olbia), 22 October (boarding pass available if needed). This incurred in multiple expenses, including an additional flight, two train tickets and food. I filled in a claim directly with Easyjet already yesterday (22 October) and they got back to me today (23 October) saying that I am not eligible to any compensation (see screenshot attached). Kindly note that although we were made boarding at 17:30, the aircraft actually took off at 18:00, which makes it 3 hour delay from the initial departure estimated at 15:00.- Amsterdam-Olbia
- Economy
Fatima S
Verified | Oct 22, 2024Zurich-Porto
Economy
Problems at airport
The easyJet flight EJU7742 from Zurich to Porto on 6 October at 21:50 has been cancelled. The flight was already delayed. We got on the plane and heard the pilot say that we might not be able to fly to Porto that night because, due to the delay, the runway at Porto airport was under repair and would only allow landings until midnight. We had to get off the plane, without any information about the next flight to Porto. There was another flight the following day at 1pm, which was delayed by half an hour, so I didn't arrive at my destination until 15 hours later. I complained to the easyJet website, which claimed that the reason we hadn't taken off on 6 October was the weather conditions - which is a lie. It's their well-known way of avoiding compensating passengers for something for which they were to blame. By the way, as you can see, there was no bad weather in Porto to prevent the plane from landing: https://www.wunderground.com/history/daily/pt/vila-nova-da-telha/LPPR/date/2024-10-6 It was really a question of easyJet's flight being delayed.- Zurich-Porto
- Economy
Daniel B
Verified | Oct 22, 2024Milano-Lisbon
Economy
Problems at airport
Milan airport closed for two hours, the flight was delayed, it was delayed a lot, to the point of rescheduling the flight for the following day at 11 am, but it was further delayed and only took off at 12:30 pm on Monday.- Milano-Lisbon
- Economy
Marc J
Verified | Oct 22, 2024Nantes-Lisbon
Economy
No reason given
I have tried to file a claim for compensation but the company's form says my booking reference is invalid despite being the correct one.- Nantes-Lisbon
- Economy
Annalisa V
Verified | Oct 21, 2024London-Milano
Economy
Problems at airport
Delay of more than 3 hours. Arrival to the airplane with the shuttle and then sent back due to problems at the engine to be fixed. Almlst one hour waiting in the gate without enough seats for everyone, I was standing/sitting on the floor. Not acceptable.- London-Milano
- Economy
Mark C
Verified | Oct 21, 2024Glasgow-London
Economy
No reason given
About an hour before the scheduled departure time the board updated with an estimated time of almost 5hrs late. There was no reason given. Fortunately I managed to find a seat on an alternative flight to London, which is the expense I have included.- Glasgow-London
- Economy
Jorge R
Verified | Oct 21, 2024Paris-Porto
Economy
Weather conditions
They replied: To further explain what happened on the day; earlier in the day due to weather conditions, which meant that our ground crew were not able to safely work, and as a result the airport authorities deemed it necessary to suspend all ground operations until the weather improved. Unfortunately, This caused your flight to miss the curfew and we had no option but to cancel your flight. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the cancellation to your flight was a direct result of adverse weather conditions.- Paris-Porto
- Economy
Sarah-Anne M
Verified | Oct 21, 2024Belfast-Manchester
Economy
Technical problems
We had tickets to see Peter Kay in AO Arena on fri 18th October at 8pm...due to flight delay we missed the show...tickets cost us Β£150 and could not be resold so close to the ahow start- Belfast-Manchester
- Economy
Clara I
Verified | Oct 21, 2024Paris-London
Economy
No reason given
We requested to get on any earlier flights as there were flights to London every hour or so, but they asked for Β£59 per person.- Paris-London
- Economy
Teal M
Verified | Oct 21, 2024London-Amsterdam
Economy
No reason given
I had to order an uber to the airport from my hotel that the airline booked me into because there was no Airport Shuttle, and it was too far to walk. I also had to uber from the train station to the hotel, because there was no way of me getting to the hotel (no airport shuttle)- London-Amsterdam
- Economy
Catarina P
Verified | Oct 21, 2024Zurich-Porto
Economy
Problems at airport
I have already sent a compensation form via the airline website (Easyjet.com) and I have just received an email saying that I am not entitled to the compensation as per the Eu regulations due to adverse weather conditions (email attached to you, apologies but the email is in Portuguese). This is not true. The flight was already delayed. We were inside the plane waiting for departure when the captain/pilot said that if the flight wouldn't departure soon it would be canceled because of the works being done in the landing strip at the Porto airport, which is closed from midnight to 6am. The captain never mentioned adverse weather conditions as the reason to cancel this flight. This flight was cancelled and they offered us a flight back to Porto on the following day at 1pm (7/10). I landed in Porto on the 7th of October at around 4:30pm which means that I had 15hours delay from the initial arrival time on the 6th of October. Moreover the weather conditions in Porto on the 6th of October were good as you can see in the in the pdf I am also attaching.- Zurich-Porto
- Economy
Christopher H
Verified | Oct 21, 2024Nice-Palma de Mallorca
Economy
Influence by other flights
The flight NCE-PMI was cancelled, rebooked for NCE-BER-PMI following. Upon arrival in BER, the BER-PMI flight was cancelled with no option presented as an alternative. Delay was almost 48 hours and I had to buy a new ticket on Lufthansa/UEP to get home. Airline rejected EC261 claims for both flights blaming weather and medical emergency. I have not been refunded for the flights or the baggage paid.- Nice-Palma de Mallorca
- Economy
Alison P
Verified | Oct 20, 2024London-Isle Of Man
Economy
Problems at airport
Due to poor weather LGW restricted the amount of airlines that could take off. Due to the delay that this would have incurred the IOM airport informed Easyjet that they wouldnβt stay open.- London-Isle Of Man
- Economy
Victor M
Verified | Oct 19, 2024Schonefeld-Bristol
Economy
No reason given
Hello EasyJet team, My flight EZY2934 was cancelled last minute and I'm missing my hotel reservation and my meeting tomorrow. I would like to apply for a compensation.- Schonefeld-Bristol
- Economy
James G
Verified | Oct 15, 2024Antalya-Manchester
Economy
No reason given
We arrived nearly 24hrs after our scheduled departure arrival at 8:40pm on the 23rd August 2024. We should have arrived in the evening of the 22nd. The airline didnβt say anything until we were at the gate some 7hours after our planned departure time, only to be told the flight was now cancelled and that we were to leave the airport for temporary accommodation and await further instruction the next day. The airline provided a voucher for substandard food and drink. We had to rebook another flight to a wedding we were attending in Ireland we were a day behind schedule and had to purchase food and drinks on the extra day with no further food or drink vouchers for when we returned to the airport for our rescheduled flight.- Antalya-Manchester
- Economy
Karolina F
Verified | Oct 15, 2024Prague-Lisbon
Economy
No reason given
Cancell my flight in AirPort, then they dont offer me new one. I must buy new ticket to arrive same day. I must spend more Than 300e- Prague-Lisbon
- Economy
FΓ©lix B
Verified | Oct 14, 2024Krakow-Paris
Economy
No reason given
I got notified on the day of the flight that the flight was cancelled. Easy jet only offered an alternative route more that 24 hours after our initial departure time. All reservation sites for potential alternative routes were down. I then purchased the only economy class route that was available via directly at the desk, which happened to be Lufthansa.- Krakow-Paris
- Economy
Mark L
Verified | Oct 13, 2024London-Faro
Economy
Successful claim
Technical problems
Airline have advised they will not accept a claim for compensation Sat on the tarmac for 2.5 hours with very little communication then off loaded. No real communication until around 8.30 pm when another plane became available. This was a smaller plane and the crew said sit anywhere which caused chaos. Supposed to land at 7.25pm. Landed at 11.40 pm.- London-Faro
- Economy
- Successful claim
Deborah S
Verified | Oct 10, 2024London-Paphos
Economy
No reason given
I was on the plane, strapped in, on 28th September, when they announced the flight was cancelled and with no explanation. I had to return to the airport and then discovered there was no help desk or individual to talk to or help. I was on my own with a phone that still had no signal and it was every person for themselves.- London-Paphos
- Economy
Saif M
Verified | Oct 9, 2024Amsterdam-London
Economy
No reason given
Flight got cancelled when we got to departure gate. No one from easyJet there. Booked another flight on the app for the next morning, They didn't't say what happened and why the flight was cancelled.- Amsterdam-London
- Economy
Alison P
Verified | Oct 9, 2024Belfast-London
Economy
No reason given
The flight was delayed for 2 1/2 hours before we were instructed Iβve been cancelled no refreshments. No consideration was given to any passengers. After the flight was delayed, I had to find somebody to arrange transport for us, As there were no staff around, I had to search downstairs of The airport. Once I found them they were very good and they did arrange a taxi for us but all this was done whilst I was telling my 85-year-old mother around on the zimmer frame There was no announcements we were instructed through email or the app or the screen We arrived at our final destination at 11:00 however we could not book all three members of our party into the same hotel so I stayed with my mother and my my partner stayed in a hotel 10 minutes away. I work in the NHS, therefore if Iβm not in my Shift has to be covered. I made several phone calls Had to change my shift as I wouldβve arrived home at 3 am on the day I needed to start work at 6 am I appreciate that the airport did change our flight for 24 hours later!! However, compensation is being claimed due to the inconvenience of what happened.- Belfast-London
- Economy
Yiyin S
Verified | Oct 8, 2024Malaga-London
Economy
No reason given
The flight has been severely delayed. I would be entitled to compensation given itβs more than 3 hours. A night flight became day flight ironically. Because of the delay, I arrived London home at 8am rather than planned 3:30am it then costed half day of my annual leave to sleep. I could have used this opportunity to do something better. It is expensive to buy additional annual leave. I reached out the easyJet by submitting a form and chatting to customer services. They promised to come back to me but never ever. It looks like they just wanted me to forget and avoid the compensation.- Malaga-London
- Economy
Yehuda E
Verified | Oct 6, 2024London-Tel-aviv
Economy
No reason given
the flight was canceled so i flew 2 days later through an alternative route but i didn't know about the compensation elegibility so i've deleted the ticket information and thus don't have the pnr and the flight number and thats why i havn't contacted the airline.- London-Tel-aviv
- Economy
Rafael F
Verified | Oct 5, 2024London-Lisbon
Economy
No reason given
Fligh was being delayed without any explanaition and after some time cancelled. Easyjet support at airport was minimal, after a long queue they offered a fligh for 2 days later. I tried myself at easyjet website and I was able to get a flight for the next day through Lyon. I also got hotel reservation from Easyjet. However I was not offered transfer from airport to hotel which was 30 min away. I paid taxi twice, go and return rides, as well as light dinner and the following day breakfast.- London-Lisbon
- Economy
Grace R
Verified | Oct 5, 2024Milano-Manchester
Economy
Don't remember
I did not get home until 8am, because there were no trains until 05:43. Original arrival time was just after 11pm and there were three trains I could have taken up to an hour after scheduled arrival time. However delay meant that I had to wait in the train station for 3 hours, on top of the 5hours I already waited for the plane delay. Airline did not give much information, they offered a voucher for food for β¬9. I had been awake for over 27hours due to this flight delay, and as there were so many train cancellations for my journey home, I had to get a taxi for my safety as I was so sleep deprived, which was additional cost for me.- Milano-Manchester
- Economy
Helen F
Verified | Oct 5, 2024Alicante-Southend
Economy
No reason given
Flight delayed over 2 hours. Sent to boarding gate and went through the gate to await transport to the plane. After what seemed like a long wait an easyJet rep appeared from a lift and announced that the flight was cancelled and there was not anything that easyJet could do about rearranging an alternative flight. We were instructed to return through passport control to cancel our exit stamp and immediately leave the airport as no further help would be provided.- Alicante-Southend
- Economy
John W
Verified | Oct 4, 2024Bristol-Faro
Economy
it was from Bristol airport, people on the flight
Me my wife my daughter and niece and their 2 husband, went to Portugal for our 40th anniversary, on the way over out of Bristol UK, a stag party came on board already drunk and mouthy to start out of wales they where. One a 38 year old man and his father where seated next to my wife and behind us his father next to my niece. During the flight they were vaping drinking good ole captain morgans out a brown bag and then started talking very wrong, My wife was present on the other side of me i moved her so i would sit next to the loud ones , and I ask if they could limit their need for being so crude with my wife there the son was i think going to do that however when asking his father they decide to fight, so for over 45 min these men yelled at one another loud and Vulgarly and then the son tried to gouge out the father eyes while the the father was punching the son in the side of his head. Mind you everyone in the back of the plane was aware of this, I did my best to calm the son while another passenger from another seat did the same with the father. It was a living nightmare people where scared it was good that they only attacked one another however during this whole ruckus that last at least 1 hour out of all the 4 to 6 stewardess that were on board not one ask it there was a problem but they sure did pass by at least 20 time or more during the fight to get there good to sell. I would think at his point that the airline would have at least one person on a plane that could control such an out burst, upon exiting the plane i did tell the lady that was the worst flight of my life i literally had tears in my eyes from dealing with these drunk passengers that your people wouldn't even look at. Please do the right thing here, and don't take my word for it you can contact me i will can give you so many names of people on the flight that was also affected. We live in the US, so we don't fly easyjet here. you can contact me and i can give all the jet number flight number ect.. whatever you need to verify and make this right by the people that where wronged. When I did finally say something the stewardess while leaving the plane she made a very smug face and said -you should had told somebody. How dare her play stupid when these guys where yelling and slugging each other, her half hearted excuse along with all the other worker that past us working on the plane doesn't even begin to sound like they care in the least. Hopefully easyjet will at least contact us to get more in to why their people didn't intervene.- Bristol-Faro
- Economy
Helen W
Verified | Oct 4, 2024Bristol-Alicante
Economy
Don't remember
Booking Reference K6PN2F8 : An update about the flight to Alicante Hi all, We had a flight delay on the above details from Bristol to alicante. I have submitted a claims form, however members of the travelling party have contacted customer services via Facebook and received info already. The Facebook chat has claimed we were delayed due to air traffic control issues (which is incorrect) we were advised whilst in the airport that it was due to a lack of crew (they were flown in from berlin during the wait) the cabin crew also advised us of this. We were given a Β£9 voucher for our 9 hour delay, I'm sure you've travelled before and are away that Β£9 doesn't cover the cost of a meal. We were unable to contact any customer services rep for easyjet whilst in the airport, telephone numbers we were provided weren't getting answered and there was no actual person for us to speak to face to face. Many passengers wanted to leave however were unable to access their luggage as there was nobody to ask. I have previously flown with easyjet and have never had any issues, give or take a small delay under 2 hours. We missed half a day and full night of our holiday, which as you can imagine was fully paid for and not able to be used. We have been advised that e can claim expenses but this wasn't advised whilst at the airport and no receipts have been kept in order to do this, where do we stand now? Our party of 8 are looking to book again, but as you can imagine if this delay/claim cannot be dealt with, and the compensation isn't satisfactory then unfortunately we will need to book elsewhere. I look forward to hearing from you, with an update and hopefully a refund of what should have been a great holiday however it was cut short by the delay.- Bristol-Alicante
- Economy
Marieli M
Verified | Oct 4, 2024Berlin-Naples
Economy
No reason given
I received an email and messages that the flight was delayed, Iβm still at the airport, I missed the flight yesterday and now I am still at the airport, I spent on food and I will have to order a cab to the hotel because it will be very late. I request please to be recognized for the expenses incurred, unfortunately only EasyJet had direct flight to NAP, but the service is lousy. I hope you can give me a resolution to my claim. Best regards, Marieli- Berlin-Naples
- Economy
Helen D
Verified | Oct 4, 2024Montpellier-London
Economy
Weather conditions
After arriving in Gatwick, I was due to get a connecting flight from Heathrow to Los Angeles. Normally, I would have had plenty of time (6hours) to make that connection. As the flight from Montpellier was nearly 4 hours late, I could no longer risk taking the National Express bus connection from Gatwick to Heathrow, which would have taken 1 Β½ hours. So I had to take an Uber instead, which only took 50 minutes, in order to make check-in in time. (I arrived with only Β½ to spare!). I could not get my National Express ticket reimbursed as it was within the 24 hour period.- Montpellier-London
- Economy
Diogo Manuel D
Verified | Oct 3, 2024Mulhouse-Faro
Economy
No reason given
We tried to get the compensation directly from the airline. However, they came to us saying I was not the main booker (which is not correct) and couldn't move forward with my process. Given that our flight was delayed overnight, we asked to cancel our booking, and we have already received a full refund.- Mulhouse-Faro
- Economy
Nika P
Verified | Oct 3, 2024London-Athens
Economy
No reason given
I was at the airport since 12:30 when the bag drop opened. Estimated departure was at 2:30. I departed finally after 18.00. Noone offered any voucher for drink or coffee. Neither at the a/c. Noone informed us about the situation or made a pa prior to the flight. The second gate was extremely far from the other one. I had to carry my overhead bin luggage for 3 floor by stairs to the a/c. I had speedy boarding pass and after it was checked at the gate, we were waiting for 20β at the chairs so everyone without speedy boarding were not checked and I struggled to find space for my luggage on board and my speedy boarding was not able to be used finally.I had to purchase food and drinks and a pillow and some other essentials from the duty free and restaurants because Gatwick public lounges are the worse.I was in real pain after so many hours at these chairs it was so uncomfortable. Also I purchased food and drinks for my 4hrs flight. I had also forced someone else to come and pick me up from the airport because of the difference of the arrival time.This caused me stressed and I had to ask for a favor because of the delay.- London-Athens
- Economy
Bryan D
Verified | Oct 2, 2024Rhodos-London
Economy
Influence by other flights
We were delayed as our flight was meant to leave at 13:20, we arrived back at Gatwick just after 6.30pm. There was no announcements at the airport informing us of any delay and we weren't offered any refreshments- Rhodos-London
- Economy
Cheryl D
Verified | Oct 2, 2024Rhodos-London
Economy
Influence by other flights
They declined any compensation saying the flight was only delayed by 2h 40 minutes. We landed at 18:30 and the flight was meant to be 13:20 from Rhodes. We were not offered and vouchers or informed we could make a claim. This was with EasyJet. We were not even notified of any delay or kept upto date at the airport. We all had to read it for ourselves from the departure boards. The flight didn't leave from gate 1 as planned and we were transferred to the plane in three bus loads to another gate.- Rhodos-London
- Economy
Anne R
Verified | Oct 2, 2024Alicante-Glasgow
Economy
No reason given
Our flight home on 5th September was delayed 1.5 hours, then 3 hours, then cancelled altogether. EasyJet then offered us an alternative flight home on Saturday 7th September to Newcastle and not Glasgow. I missed a days work, had to use a days holiday. We chose to buy an alternative flight home on 6th Sept, which easyJet will refund. We arrived home to Glasgow 24 hours later than expected on 6th Sept. EasyJet told us nothing, check in staff left the desks unmanned and told us to go onto the App. They got in touch 2 hours later to advise us where we would be staying that night; by which time we had booked an apartment costing Β£77. We phoned EasyJet who told us weβd have to arrange an alternative flight via the app and that we would not be entitled to compensation. They did not tell us anything else. EasyJet finally put us up in the Marriot but did not make arrangements for food drinks as per all inclusive bookingβ¦ I got home 24 hours late and could not make my work on Friday 6th Sept. The offer of a flight home 48 hours later to a different country is ridiculous.- Alicante-Glasgow
- Economy
Joseph J
Verified | Oct 1, 2024Palma de Mallorca-Southend
Economy
No reason given
Was already delayed almost an hour, eventually went to boarding, got as far as the bus transfer to the plane when they told us it was cancelled. They didn't say why, or where we can go or anything. It was extremely confusing and chaotic, they didn't tell us what was happening with our suitcases, how to leave the airport, we had to look online to find the new flight time and wait for the email. We found all this out from people finding our through word of mouth. The staff at the boarding didn't know anything either, and it was clear that we was lied to because the reason they told us when we departed the next day was that the cabin crew has gone over the legal amount of hours they can work. If this was the case then there was absolutely no reason for it to have been delayed such last minute as they would have known much earlier, like when they left where it was coming from. Had to get our own accommodation and sort our own travel out. We have a 5 month child and it was extremely stressful on all 3 of us. Flight was arranged for the next morning. We eventually landed at Southend 11:25am UK time.- Palma de Mallorca-Southend
- Economy
Neetu M
Verified | Oct 1, 2024London-Tivat
Economy
Weather conditions
The flight was delayed over 3 hours at Gatwick before we even took off. They told us there was a delay as we were baording and told to go back and wait. 3 hours or later Once on board we were advised a few hours into the flight that we cannot land in tivat and we were taken croatia after just flying around for over an hour. We were then sat on the runway over 1.5 hours in croatia without any food or drink being offered and without any updates on what was happening. We were eventually advised we would have to make our way from croatia to tivat, it was suggested that help would be available and alternative travel arrangements were made. Once we cleared immigration at croatia there was no rep or any one to help us! Nothing had been arranged! We were standed. Many of the passengers were scrambling to work out how we would get across the border with zero help from easy jet. Eventually we got on a coach. We managed to confirm it was going to tivat airport (pure luck!) We were then on the coach for over 5 hours. Again no food or drink offered. We had to clear 2 boarders and honestly didn't know what was going on, left it to pure luck and faith that we would arrive safe. We were meant to arrive at tivat at 10am we didn't get there until after 7.30pm! I lost the money i had paid for car hire as I wasn't able to collect the car in time. Β£130. The lack of any support or direction plus no food or drink being offered was beyond disappointing. We had no idea what was going on and frankly felt lucky we arrived at all as we weren't sure if this coach was meant for us due to a language barrier. Further more I had to turn in my roaming and incurred further chargers from carrier. A whole day lost and a lot of fear of safty. We were tired and starving! We also missed our check in at the airbnb and incurred charged to check in late. Again lucky no one else has book and taken our reservation.- London-Tivat
- Economy
Alan F
Verified | Sep 30, 2024Alicante-Southend
Economy
No reason given
Flight was late arriving at Alicante by 1.5 hours. We were called to departure gate and eventually went down the ramp to the glass door separating us from the tarmac. We were kept waiting another 20 minutes. A Spanish representative of easyJet appeared out of a lift and announced that the flight was cancelled and we were to go upstairs and return through passport control to have our exit stamps cancelled and she said we were to leave the airport immediately. No help of any nature was offered. They just wanted us to get out of the airport! We managed to telephone my son-in-law who had booked our tickets for us and HE arranged a hotel a taxi ride 15 minutes away from the airport. Also he arranged a flight with TUI the next lunchtime. We were totally an abandoned by easyJet and I hope some sort of compensation could be taken into account. We are both 72 and I should of of had assisted passage but that didnβt happen!- Alicante-Southend
- Economy
Pedro C
Verified | Sep 30, 2024Mulhouse-Porto
Economy
No reason given
Flight cancelled without reason during boarding. Had to take train from SBB Basel to Zurich airport. Travelled to same destination in the morning with another flight of Swiss- Mulhouse-Porto
- Economy
Eva V
Verified | Sep 30, 2024Prague-Amsterdam
Economy
Problems at airport
i got a hotel night and alternative flight the day after but missed half a day of work due to the cancellation.- Prague-Amsterdam
- Economy
Georgios M
Verified | Sep 29, 2024Thessaloniki-London
Economy
No reason given
We have waited around 4 hours.They have provided 4.50 voucher which you could buy a bottle of water at the airport.I didn't have the voucher or anything signed and I have uploaded one boarding pass- Thessaloniki-London
- Economy
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