easyJet complaints: comments, page 17

950 comments

Ilayda C

Verified | Sep 5, 2024

Pisa-Barcelona

Economy

Unknown

When I arrived the airport, it was showing that flight is delayed firstly for 2 hr 40 min. After waiting for 2 hours suddenly, it was saying that flight is cancelled. There was no personal who is working for Easyjet. The workers on airport only told the passengers to we need to upload all documents to the Easyjet website.

Pisa-Barcelona
Economy

(0)

Denise T

Verified | Sep 3, 2024

Paris-Berlin

Economy

Strike

I contacted EasyJet through their complaint process and they denied my request. I have attached their e-mail.

Paris-Berlin
Economy

(0)

Rachael F

Verified | Sep 2, 2024

London-Palma de Mallorca

Economy

Don't remember

The flight was due to land at 23.30 on 15th August and actually landed at 02.43 on 16th August. The airline said it was ATC decisions that caused the delay. No refreshments provided by the airline.

London-Palma de Mallorca
Economy

(0)

Patricia F

Verified | Sep 2, 2024

Alicante-Liverpool

Economy

Successful claim

Technical problems

Our flights were cancelled on the morning of departure due to a technical problem. I had to return to Liverpool as my medication would run out the next day (Monday 1st July). EasyJet had no flights available until the Wednesday so I began to panic. My son had to pay over £1000 pounds to get all three of us home via a different airline and a different airport. It was a very stressful situation for me as I am 89 years old.

Alicante-Liverpool
Economy
Successful claim

(0)

Sevi K

Verified | Aug 31, 2024

Amsterdam-London

Economy

Don't remember

We arrived at Luton at around 20:30, instead of 12:45. The airline gave us light snacks on the plane, nothing else. Our delay happened on the big IT outage day and after our arrival, we had to stay at a hotel at Luton as our camp site informed us that we would be missing the check-in time. During our ~10hr wait at the airport, we also bought some food and drinks, at Schiphol and Luton. At our arrival to Luton, we tried to arrange an Uber to our hotel but somehow we couldn’t find the pick up spot (terrible reception with Dutch mobile provider) and got charged by the driver. If we weren’t delayed for this many hours, we wouldn’t be trying to get to an airport hotel or pay Uber etc. For this trip, I have an insurance with the policy number 484606510 from Collinson insurance but it is close to impossible to upload documentation on their website, and I couldn’t proceed to the next steps to finalize my claim. My existing claim number is 662721.

Amsterdam-London
Economy

(0)

See detailed ratings

Nathan R

Verified | Aug 29, 2024

London-Venice

Economy

Gatwick- in flight crew

My partner used the toilet during flight and while in the toilet a flight crew member knocked on the door and my partner said ‘hello’?, the flight attendant (white female with blonde hair and a white shirt) then unlocked the door from the outside, proceeded to open the door, take a look inside, then my partner pulled the door closed. My partner then opened the door, put her head round to see who it was, and asked why did you open the door? The attendant and another white female senior attendant in a dark blazer, neck scarf and dark hair with a ponytail was outside and the first attendant stated ‘oh I knocked on the door’ and my partner said ‘yea I said hello’, then the senior attendant said ‘oh it’s hard to hear on here’, and my partner stated ‘why did you open the door’? The attendant said ‘oh to see if someone was in there’, my partner then said ‘why would open the door if someone’s in there’?, then the senior attendant said ‘the door has the crew seat attached to it and we don’t know if it’s locked’. My partner then said ‘is there an apology’? The senior attendant then looked in disbelief and gasped and the other attendant said ‘ I said sorry’ in a dismissive tone with a teenage-like attitude. Why was it so shocking to a senior flight attendant that my partner asked for an apology for this invasion of privacy? This should never have happened and is an invasion of privacy, was unacceptable and unnecessary, exposes someone’s dignity and my partner as a black female is confused as to why she was treated this way, she wonders if she would have been treated differently if she was of white ethnic origin, especially as both attendants were white and my partner is mixed origin. My partner felt humiliated as there were other people waiting to use the facilities including a male passenger who found the situation amusing expressed with a smile on his face and a laugh. The dismissive way of dealing with this situation and disrespect should not be able to go unaccounted for and be dealt with in the right way for the sake of justice for invasion of privacy and possible discrimination and so as to prevent further incidents.

London-Venice
Economy

(0)

See detailed ratings

Nathan R

Verified | Aug 29, 2024

London-Venice

Economy

Gatwick- in flight crew

London-Venice
Economy

(0)

Nuno S

Verified | Aug 29, 2024

Lisbon-London

Economy

Unknown

Hi there ,I only received an update about the delay on my flight after 6 pm On 29.08.24. So I was already at the airport when this notification came in. I'm travelling with my 2 kids and it's very stressful for me all this time at the airport with 2 kids.

Lisbon-London
Economy

(0)

Horacio N

Verified | Aug 28, 2024

London-Naples

Economy

Problems at airport

Due to the cancellation flight EJU8341 due to depart on 29 June, I was rebooked to flight EJU9341, departing on 30 June 2024 at 12:30 PM. The airline said that "After reviewing the cause of your flight's cancellation, it was identified as an extraordinary circumstance, due to ATC (air traffic control) restrictions". I have contacted the airline, but selected "No I have not contacted" on your form, since selecting Yes does not allow to move forward. I just want to make a claim regarding compensation, not on expenses.

London-Naples
Economy

(0)

Joy W

Verified | Aug 28, 2024

Milano-London

Economy

No reason given

EJU8310 Easy jet 12 July 2024 -Boarded then announcement “flight cancelled staff out of working time “ No help or Easyjet personnel at departures .young passenger assisted over 75’s us got us an easyjet hotel overnight 50 miles from airport taxi arriving at 1230am fares in claim of 270 . Tui who the package was with (after much stress )got us a BA flight on 13th to Heathrow and arranged transfer to Gatwick

Milano-London
Economy

(0)

Mark A

Verified | Aug 28, 2024

Tenerife-Manchester

Economy

Unknown

Flight was cancelled 2.5 hrs before take off They said the flight was cancelled via an email Yes it was an inconvenience as I had to miss work the next day. We arrived at our destination a day later

Tenerife-Manchester
Economy

(0)

Lindsay R

Verified | Aug 27, 2024

Heraklion-Bristol

Economy

Technical problems

We had waited on the ground for hours with no information other than it was delayed.We finally arrived at our destination at 4.15 am.We were told on the plane that there was a technical issue with the safety mechanism on the front door and they had to restrict the number of passengers on the flight for this reason.Quite upsetting as we were told that not all passengers would return on the flight and they asked for volunteers to fly on a different flight. Some passengers had to leave the flight escorted by staff, one gentleman was very angry .It took some the captain and ground staff to talk him off the plane.We weren't sure if we would be asked to leave and I think many passengers felt the same way.We also worried about the safety aspect.Some passengers were asked to move seats for weight distribution -the plane was obviously not full by then.I had meetings which I cancelled the next day, I arrived home at 7:30 in the morning.

Heraklion-Bristol
Economy

(0)

Clare E

Verified | Aug 27, 2024

London-Chania

Economy

Technical problems

Taken off the flight because of leaking oil. Further delay as they were having a problem with staffing

London-Chania
Economy

(0)

Neil F

Verified | Aug 26, 2024

Alicante-Liverpool

Economy

Technical problems

I received a text on the morning of 30/6/2023 the morning of our intended departure saying the flight EZY3358 was cancelled due to a technical fault with the plane. We arrived at the airport and were given a customer service telephone number which was useless. We found out the next possible easyJet flight back to Liverpool wouldn’t be until Wednesday 3rd July. My wife and I had to return to work on Monday 1st July and my 89 year old mother who was travelling with us didn’t have enough medication to last til Wednesday 3rd so i was forced to book alternative flights, I also had to return to our accommodation 45 mins away so i had to rebook a hire car. The other expenses were food and fuel. We had to fly to Leeds Bradford airport and get a taxi to Liverpool. The flight cancellation caused a lot of stress and upset to all three of us.

Alicante-Liverpool
Economy

(0)

Lisa A

Verified | Aug 26, 2024

Tenerife-Manchester

Economy

Unknown

Refunded flights but we had to pay more for new ones as the flights that were offered meant we would miss 3 or 4 days of work. No compensation for cancelling the flight. We got a text at 6.13pm to say it was cancelled. We managed to get a flight the next day but we’re say all over the plane. Had to contact the carpark. My children missed two shifts at work. We had to get two extra taxis pay for accommodation €100 in cash (family friend) we had dinner and breakfast before travelling back to the airport the next morning.

Tenerife-Manchester
Economy

(0)

Florian S

Verified | Aug 24, 2024

Zurich-Lisbon

Economy

Influence by other flights

When we found out about the cancellation, we looked for a desk from easyJet, but there was no airline staff present at the airport. Then we decided to go to the rebooking desk. The person working there said that they were not responsible for this airline and only gave me a paper card with some information on how to change the booking in case of cancelled flights. The card suggested to use the airlines app, which we tried, but it showed no available flights on the same day or the next. The next flight offered in the app was two days later in the evening, which would result in Florian missing his next day of work. The card didn't show any other contact information for normal passengers, but it did show the number of the hotline for passengers that booked through the airlines packed vacation offering, so we tried calling that hotline. After going through a long automated menu, there we were told that exists a hotline for normal passengers as well, but it is only available during the day. It was late, we were tired, they gave us the number and we tried to call this hotline anyways. It also had a long automated menu and after going through it, the call just disconnected. We then tried to book some alternative flight at the airport, but learned that really all flights from Zürich to Lisbon for this day and the next where already fully booked. We considered booking a flight to Porto on the next day, but it was too expensive for us to be comfortable to afford, even if we could be reimbursed later. With no other option left, we finally accepted the flight two days later in the app, resulting in missing one day of work. The app also offered us to book a hotel, which we did, however only for one night, even though our new flight was two days later. Exhausted after this long day and stressful night, we took a taxi to the hotel, making sure that we would get a receipt from the taxi driver, however it was a handwritten receipt - that we later found out is not accepted by easyJet. The next morning, we called the hotline again, to get our hotel stay extended. The first time we tried to call, the call disconnected after the automated menu again, but we were able to hear a bit more of the menu, which gave the hint to try the online chatbot. We tried that, but the chatbot wasn't able to understand that for the same booking reference there was the flight going to Zürich and the return flight to Lisbon, so it kept insisting that there were no problems with the flight to Zürich and wasn't able to offer assistance with the cancelled return flight. So we tried to call the hotline for a third time, and were finally able to talk to an operator. They were able to extend our stay, but also told us that handwritten receipts would not be accepted for reimbursement. The next problem that we had to solve, was that Bruna only packed her medicine, urgently needed on a daily basis, for the number of days that we planned to stay. Having to stay two more days, we needed to get this medicine in Switzerland. We were very worried, if the Portuguese prescription would be accepted in Switzerland. Without the antidepressant (Venlafaxine) and anticonvulsant (Topiramate), Bruna would pass through extremely difficult two days - which made her cry when we left the airport and she realized she didn't have medication. Therefore, we went to the closest pharmacy and were able to buy the medicine there, after doing a short consulting session, a very expensive relieve for us. After returning to Lisbon, we filled out the reimbursement form of the airline, but expenses could only be filed in a list of fixed categories, which didn't include a category that would fit the expense we occurred in having to buy the medicine for the extended stay. So we completed the claim without it. After a few days, we received an email that our claim was rejected, because the personal details didn't match the booking, so we repeated the claim, making sure to use the same abbreviated version of my names, as is used in the booking. We are currently waiting for an answer on the expense claim. Since filing the claim, we received our telecommunication bill, so I am adding it here, as we didn't yet have a change to add it to our expenses claim. In sum, this flight caused serious moral damage to us, not only because of the high level of stress, but also because it forced us to borrow money from family members to cover this extra expenses. We are hopeful you can help us.

Zurich-Lisbon
Economy

(0)

Carol C

Verified | Aug 23, 2024

Villafranca-London

Economy

Technical problems

Airline told Joan Laffan that the delay was due to a crew issue They told me it was an air traffic control issue. We were told at Verona Airport that it was a staffing issue in Gatwick and that the plane was delayed on the outbound flight from Gatwick to Verona because they had no staff.

Villafranca-London
Economy

(0)

Catarina M

Verified | Aug 23, 2024

Lisbon-Nice

Economy

No reason given

I talked with easejet and the refund they want to give for the cancelled flight it is only 47 euros. But my flight was cancelled on the 17 of July less than 2 hours before the time expetected and I had to buy another flight (133) to Marselha because there was no available flight to Nice on that day (17 july) and then i had to catch an uber to get to the booked airbnb..

Lisbon-Nice
Economy

(0)

Helen G

Verified | Aug 22, 2024

Gibraltar-Bristol

Economy

No reason given

Arrived 11.00pm on the 18th July Flight diverted to Malaga due to fog in Gibraltar,should have left Gibraltar at 11.00 am EasyJet left us to our own devices,no communication Arrived at 3.00am at my destination,my mother was 87 years old on the 19/7/24 basically day ruined as I was exhausted

Gibraltar-Bristol
Economy

(0)

Ludovica B

Verified | Aug 21, 2024

London-Venice

Economy

Don't remember

delay overall of just under 4 hours. Scheduled 21:15 actually at 01:04. We have a picture of arrival times at Venice airport. The first delay was mechanical and required a new plane. Then additional delay due to crew injury.

London-Venice
Economy

(0)

Cristian C

Verified | Aug 21, 2024

Funchal-London

Economy

Unknown

The flight was cancelled because the plane made too many turns in the air to land and could not change its route to go to the Canary Islands. The airline changed my flight to August 17, the following day, so the airline provided me with hotel accommodation for me, my wife and my 7-month-old son. Unfortunately, my wife and my 7-month-old son could not travel on the same flight because the airline put them on the return flight for August 23; 7 days after the cancellation. My PRIMORARY cats, my wife's and my baby's are reflected in the invoice as food, drinks, diapers and baby formula.

Funchal-London
Economy

(0)

Rawan Mohammed S A

Verified | Aug 21, 2024

Prague-Amsterdam

Economy

Don't remember

We were in the airport trying to find someone representing Easy jet and there was no one to be found. We were left alone while the flight was delayed 5 hours. We tried contacting support online but they never responded to us. They never reached out with vouchers or alternative options.

Prague-Amsterdam
Economy

(0)

Eloise D

Verified | Aug 20, 2024

Manchester-Mulhouse

Economy

Unknown

We boarded the aeroplane and were sat on the runway waiting to take off and were then told that the flight had been cancelled as it was too late to land in Basel After contacting Easyjet I was told compensation was not payable as the issue was an air traffic control delay. There were lots of flights taking off at the same time including one to Geneva in Switzerland shortly after we were due to fly Contacted Easyjet again and they told us it was beyond their control and that the current crew would be out of hours which contradicted their previous respnse We had to then travel to Geneva 24hours later and then train to Basel These additional payments have been reimbursed by Easyjet but I feel compensation is due for the cancelled flight The whole incident inconvenienced us greatly as we were due to meet family in Basel that evening and this had to be postponed by 24hours The care received from Easyjet when the cancellation was announced was negligible and they were far from helpful which was quite upsetting at the time

Manchester-Mulhouse
Economy

(0)

Michael H

Verified | Aug 20, 2024

Naples-Split

Economy

No reason given

We arrived at our final destination in SPU at 03:00 the following day several hours after our intended flight arrival. Easyjet told us that our flight to Split was cancelled after we had checked bags in for the flight. Easyjet provided us with no care or assistance. We had to but additional airline tickets to Dubrovnik, where we had to rent a car and drive to Split after several hours.

Naples-Split
Economy

(0)

Eric B

Verified | Aug 19, 2024

Prague-Amsterdam

Economy

Don't remember

My flight was supposed to leave at 16:15 but we were delayed over 5 hours. We were never offered any vouchers. I tried contacting support but they never got back to me. There were no representative at the airport to help me or give me alternatives, we were simply stranded with no help.

Prague-Amsterdam
Economy

(0)

Dimitri V

Verified | Aug 19, 2024

Manchester-Amsterdam

Economy

No reason given

The flight was cancelled on the Thursday the 1st and the first available flight was on the Saturday the 3rd ,

Manchester-Amsterdam
Economy

(0)

Joao C

Verified | Aug 18, 2024

Mulhouse-Lisbon

Economy

I went to my flight and they told me at the plane gate that the plane was smaller. And i had no seats avaliable They said that was the first time that happen I lost 2 appointments and miss 4 days of vacation. Me and my wife sent an email for the easyjet airlines but they did not help us.

Mulhouse-Lisbon
Economy

(0)

Dominic B

Verified | Aug 17, 2024

Paphos-London

Economy

Technical problems

We checked in at Paphos airport, went through passport control in the departure area the flight was delayed. The flight arrived late we then went through the boarding gate onto the tarmac and was then kept in a pen by the aircraft. After approximately 30 minutes we were told by ground staff that the flight EZY 8656 was cancelled. We were then moved back into the terminal and back through passport control and baggage claim. We then had to make our way out of the airport to the coach park where after another two hours were put onto coaches for a 45 minute drive to a hotel arriving at 03:45 I received text messages from Easyjet telling us that the flight back to the UK would be EZY9656 would be at 16:30 We were coached back to the airport at 13:00 The aircraft boarded 30 minutes late and were then kept on the ground for another 45 minutes departing at 17:45 There was no hot food and very limited snacks available When we landed at Gatwick we waited another 30 minutes to disembark as no gate was available and then another 30 minutes for our luggage 20 hours late Although we were told by the ground staff at Paphos that the flight EZY8656 was cancelled EasyJet claimed that it was delayed by air traffic control. It was the same aircraft same crew who needed. 12 hour rest and different flight number EZY9656 on a different day as our scheduled flight.

Paphos-London
Economy

(0)

Christina F

Verified | Aug 16, 2024

Ibiza-Geneva

Economy

Influence by other flights

Had a cancelled flight with EasyJet (ibiza to Geneva) and was promised that I would be reimbursed for any new flight I would find to Geneva as there were extremely limited options and no longer EasyJet flights available. They only proposed to give me a voucher for my initial flight which was 70€ whereas the new flight I had to buy with Swiss air last minute was 433€ one way. I lost two days out of 4 with with my family and had to pay an extremely expensive flight.

Ibiza-Geneva
Economy

(0)

Andrew N

Verified | Aug 16, 2024

Lisbon-Manchester

Economy

No reason given

we received an email at 7am the day of our flight to say it was cancelled. When we got to the airport the only flight they could offer was in four days time. We got a taxi to Faro (€50 each - 7 of us) I do not have a receipt for we then had to book a hotel and flights to newcastle.

Lisbon-Manchester
Economy

(0)

Fong Ling Y

Verified | Aug 16, 2024

Barcelona-Edinburgh

Economy

Problems at airport

Our first flight from Barcelona to London, Luton was delayed for about an hour. By the time we picked up our luggages from the baggage area, we were late for our 2nd flight check-in. As a result, we had to fork out £220 (€258) to purchase 2 new tickets to fly from London, Luton to Edinburgh. Going through the process was psychologically stressful as we were unsure when is the next available flight. Also, physically exhausting to wait another 5 hrs for the new flight.

Barcelona-Edinburgh
Economy

(0)

Anton L

Verified | Aug 15, 2024

Porto-Milano

Economy

No reason given

Information about the flight cancellation came less than 3 hours before departure. Of the options offered, there was only the option of departure in 20 hours, which did not suit me because there were earlier flights. A hotel in Milan was booked, as a result of the cancellation it was cancelled and the money was lost.

Porto-Milano
Economy

(0)

Ihar D

Verified | Aug 15, 2024

Porto-Milano

Economy

Successful claim

No reason given

Few hours before planned flight, easyJet sent an email saying that the flight is being cancelled. There was an option to switch to a new flight but the only flight they were suggesting was at least a day after so we choose to not use this option because we needed to get to Milan as soon as possible. Overall, this cancellation caused us to book a room for a night in Porto, buy another flight that was few times more expensive and we couldn't get to Milan at July 15th as planned.

Porto-Milano
Economy
Successful claim

(0)

Nikolaos S

Verified | Aug 14, 2024

Athens-Bristol

Economy

More than 2 times delayed travelling time

Me and my friends had plenty of times delayed flight and our general plan for out travelling was delayed as well

Athens-Bristol
Economy

Loss: €200
Desired solution

Compensation

(0)

Serhii L

Verified | Aug 14, 2024

Amsterdam-Prague

Economy

Unknown

I arrived at the airport on Monday at 2:00 p.m., I was waiting for my flight, which was supposed to be at 6:30 p.m., it was first delayed, then canceled and I did not understand the reason. I was offered to change the ticket for the next flight, I bought a ticket for the flight was at 7:20 on Tuesday, they also told me that I can book a hotel and they will reimburse me for everything, I will also be reimbursed for the taxi to the hotel and dinner. When I got back to the airport on Tuesday, everything was fine, but my ticket was empty, and I was also told to wait until everyone was seated. I waited, and then they told me that there were no seats, but I bought a ticket for this flight, and I could not choose a seat online, because there was no possibility in the application. They once again offered me to change the ticket, book a hotel, a taxi. But I refused, because I was going to see a doctor in Prague, and I needed to be there for two days on August 13 and 14. But the closest flight was on August 14, I didn't have time to get to the doctor, because we wouldn't have done anything on our own. I was told to call a hotline, but I couldn't get through. I also spent money on a hotel in Prague, but I couldn't get there because of the airline.

Amsterdam-Prague
Economy

(0)

Ying M

Verified | Aug 14, 2024

London-Prague

Economy

Bad experience and bad flight company

Bad apps with mistakes online check in Bad online web cannot go into your online check in Very easy to pay more for your baggage Bad staffs in airport

London-Prague
Economy

Desired solution

Compensation

Expenses reimbursement

Apology / Voucher

(0)

Joana S

Verified | Aug 13, 2024

Lisbon-London

Economy

Successful claim

No reason given

Flight was cancelled on Monday 12 of August (monday). I was informed by email. Phoned easyjet straight ahead and that didn't have flights for the same say 16 of August. So, the only alternative was Monday 19 of August. I am travelling with 3 minors, two 17 years old and a 2 year old.

Lisbon-London
Economy
Successful claim

(0)

Anti J

Verified | Aug 13, 2024

London-Athens

Economy

Weather conditions

we got on the plane and got ready to fly, after a few minutes they informed us that we will be delayed for about an hour due to bad weather, after about 40 minutes passed from the flight time, they informed us that it will be 2:30-3:00 hour delay and later after 3:30 or 4:00 they informed us that the flight will not take place after that time, we stayed on the plane for another 2 hours, then we got out, so we stayed on the plane for about 6 hours and this was not only a psychological shock but also a waste of time and further expenses such as prepaid hotels for vacations and many other things... if I were to go into details it would be very tiring.

London-Athens
Economy

(0)

Angel H

Verified | Aug 13, 2024

Barcelona-Edinburgh

Economy

Problems at airport

We have tried other websites to claim from, but they are not available. The flight from Barcelona (BCN) to London Luton (LTN) (EasyJet U22324) was delayed by more than an hour due to issues with the Paris airport where this plane was at before being scheduled for this flight. Thus, we were unable to take our connecting flight (EasyJet U2601) from London Luton (LTN) to Edinburgh (EDI) at 13:50, which should land at 15:05. Therefore, we had to rebook our flight to EZY605 from London Luton (LTN) to Edinburgh (EDI) at 19:25 instead, which landed at 20:40, which is a more than 5 hour difference. All the proof of receipts, boarding passes, and identification are found in the documents attached above.

Barcelona-Edinburgh
Economy

(0)

Ian B

Verified | Aug 13, 2024

London-Faro

Economy

Don't remember

Our flight departure was supposed to be 14:30 on 01 August from Gatwick. The incoming flight was delayed by some 30 mins whilst we waited in the departure lounge. Then Easy jet announced the planes air-conditioning unit had failed so another delay to try and fix it. so we waited and waited (approx 1 hr 30mins until eventually they announced they could not fix it and decided to transfer us to another gate as there was a different plane available. Then we waited for over well over an hour before boarding commenced. Once we got on the plane there was further delay before starting engines. Then the captain announced they would have to push back off the stand to allow another plane to park. We sat "pushed back" for around 30 mins before to captain announces they would commence departure but that as there was an incoming band of heavy weather it was not safe to take off, which resulted in a further hour delay. When we eventually reached our AVIS depot at 00:35 to collect our cars (both my son and my self had hired cars) the depot was closed. We then had to hire a Hertz mini van to take myself, wife, my son and his heavily pregnant partner and their 13month baby to the villa we had rented and then had to return the minivan the following morning to collect our AVIS cars. The only thing we received from easyJet was a free soft drink or snack.

London-Faro
Economy

(0)

Abu Bakarr J

Verified | Aug 12, 2024

Belfast-Manchester

Economy

Unknown

Me and my partner took a cab later that morning when the flight was cancelled around 12:30am to the hotel for a fee of £30, and we took another cab to the airport the next morning around 4:00am for £28.80 for a 6:20am flight to Birmingham because the next flight to Manchester would be at 10:00pm and we had to get to Manchester before noon. So we took the flight to Birmingham with the help of a friend who gave us a lift from Birmingham to Manchester, we only had to contribute £20 for gas. In short, the whole trip was a hassle.

Belfast-Manchester
Economy

(0)

Simon S

Verified | Aug 12, 2024

Kos-London

Economy

Unknown

Been told our claim not valid due to ATC We was only plane affected leaving from Kos Was told of cancellation on the day

Kos-London
Economy

(0)

Laszlo Gabor S

Verified | Aug 12, 2024

Budapest-Mulhouse

Economy

Weather conditions

We were 3 to fly from Budapest to Basel on the 2nd of August, 21:30. We were already on the plane when they told us that it's cancelled. Than we received a hotel room (2 bed for 3) and a new flight onto 3rd of August, 13:30. On the 3rd I should had to work but I wasn't able because of the cancelling.

Budapest-Mulhouse
Economy

(0)

Alexandru H

Verified | Aug 11, 2024

London-Athens

Economy

Successful claim

Unknown

Well I was on the plane and they delayed it once for an hour , then for another hour , and 3rd time they said that we gonna departure at 11 pm then we suposted to departure at 6pm , then after 11 pm they told us that the flight is canceled after 5 hours of staying in the plane ,obviously frustrated I bought one flight on the spot from a diferent company , and because I was scared I purchese the insurance as well for that flight , because I didn't want something like this to happen again .

London-Athens
Economy
Successful claim

(0)

Iuliia G

Verified | Aug 11, 2024

Milano-Nantes

Economy

No reason given

The flight was scheduled at 10:40 am 07/07/2024 from Milan to Nantes, the delay was 2 hours and 40 minutes at first, and then, after departure time, the flight was canceled. I was traveling with a 3-year-old son and we had to find another way to get to Nantes, cause the company did not propose anything. But at the airport, we have got the information that we should go to the website, fill out the form and they would compensate me for all the expenses. Unfortunately, the site failed me every time I tried to fill out the form, and when I was finally able to fill out and submit another form, I got no response. 31/07/24 I've got email, that due to a system error, I’ll need to resubmit my expense claim. I did, no answer again.

Milano-Nantes
Economy

(0)

Paul N

Verified | Aug 11, 2024

London-Dubrovnik

Economy

Technical problems

Left at airport told nothing tried to contact no one availble telephone not answered got email saying flight cancelled trired contact no one answered. sent list of things to do no contact. Lost hotel cost 666euros and 40 euro taxi had to get hotel in london train and food expenses and wait till flight to portugal on 08/31/2023. could not use flight from dubrovnik to london as could not get to dubrovnik.

London-Dubrovnik
Economy

(0)

Santiago S

Verified | Aug 11, 2024

Schonefeld-Amsterdam

Economy

Successful claim

Unknown

Moments before arriving to the airport i received a SMS and email informing me that my flight got cancelled. I had to rush to the train station to reach Amsterdam the same day, Still i couldn't get there in time for a work dinner appointment, which i would if it was not cancelled. I talked with easy jet's customer service and got a refund of my ticket, still i had to pay for the train and uber, which totaled the double of what i paid for the ticket

Schonefeld-Amsterdam
Economy
Successful claim

(0)

Filip T

Verified | Aug 11, 2024

Amsterdam-Prague

Economy

Influence by other flights

Our party was checked in and had been at the airport since approximately 2.5 hours before the scheduled departure. After waiting for the gate assignment, we proceeded to Gate M1 as instructed. Once at the gate, boarding preparations seemed to proceed as normal until, unexpectedly, after half an hour of queuing and just before boarding the visible aircraft, we were informed that the flight had been cancelled. We were told to leave the boarding area as there were no alternative flights available that day. Upon checking the mobile app, it became evident that flights for the following day were already fully booked.

Amsterdam-Prague
Economy

(0)

Sean W

Verified | Aug 11, 2024

Kos-London

Economy

Unknown

easyJet cancelled our flight , they said due to air traffic control, but other flights were coming into England that night. We arrived home 3 days later on the night of wed 3rd July. i had to book 3 extra days off work, so I lost £400 approx booking ref KV6FM2H

Kos-London
Economy

(0)

Angela W

Verified | Aug 11, 2024

Kos-London

Economy

Unknown

Easyjet cancelled our flight, they said Air traffic control problem, but there were other flights flying into England that evening that were not cancelled. We arrived home 3 days later on wednesday 3rd/ Thursday 4th july. We had to book 3 more days off work, so i lost £150 approx. and I also missed a theatre show that i had been due to attend on the Wednesday evening £50. Booking ref. K6VF M2H

Kos-London
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

easyJet complaints: comments, page 17

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