easyJet complaints: comments, page 19
950 comments
Jakub C
Verified | Jul 24, 2024
Geneva-London
Economy
Claim escalated to airline
No reason given
I got an email at 2am stating the flight will be cancelled, I had to be in London early but lack of flight I had to flight to Bristol and take a train
- Geneva-London
- Economy
- Claim escalated to airline
ΠΠ°ΡΠ°Π»ΠΈΡ Π§
Verified | Jul 23, 2024Schonefeld-Palma de Mallorca
Economy
Unknown
the airline broke all our plans, we learned about the cancellation of the flight at the airport and because of this we lost days of rest and vacation. we had to book a new transfer and new tickets of another airline at our own expense, no one offered alternative flights and did not come to the airport to help. we lost a lot of money- Schonefeld-Palma de Mallorca
- Economy
Ian B
Verified | Jul 23, 2024Bristol-Mulhouse
Economy
Unknown
Flight cancelled. Had to get coach to different airport and use a different carrier at a cost of Β£300. Arrived a day late. Lost hotel booking.- Bristol-Mulhouse
- Economy
Jose L
Verified | Jul 22, 2024Amsterdam-Venice
Economy
Unknown
I spoke to them in person and they just told me to do everything online, didnβt book anything for me and just sent me on my way. They said they canβt give me the cash compensation it has to be everything online but they couldnβt do any of it. I had to do it. I didnβt call, my friend called and they didnβt do anything for him neither.- Amsterdam-Venice
- Economy
Joyce Lauren N
Verified | Jul 22, 2024Rhodos-London
Economy
Influence by other flights
I am writing to express my extreme disappointment and frustration due to the unannounced delay of my flight by 3 hours, attributed to air traffic issues. Despite my timely arrival at the airport for a 19:55 flight, I was only made aware of the delay upon reaching the airport, causing an immense amount of stress and inconvenience. The unexpected delay, without prior notification, has resulted in considerable distress, especially considering that I was accompanied by my 12-year-old sister. We were left stranded at the airport from 16:00 to 22:00, with limited access to food and amenities as a significant portion of our resources had been utilized for transportation expenses to reach the airport. The prolonged wait and inadequate provisions have not only heightened our stress levels but also left us physically and emotionally fatigued. This lack of consideration and communication on the part of the airline is utterly disgraceful and has significantly impacted our overall travel experience. Furthermore, the delay has caused severe disruptions to my future travel plans, particularly in relation to another flight scheduled for 24th July. The ripple effects of this delay are far-reaching and have created substantial inconveniences that could have been avoided with timely and transparent communication. I request that immediate redress is provided for the distressing situation we were subjected to and seek assurances that measures will be implemented to prevent similar occurrences in the future. Prompt resolution and compensation for the hardships faced are imperative to restore faith in the airline's commitment to customer satisfaction and service excellence. I trust that you will address this matter with the urgency and seriousness it deserves, and I look forward to receiving a comprehensive response that acknowledges and rectifies the grievances we have encountered.- Rhodos-London
- Economy
ΠΠ°ΡΠ°Π»ΡΡ Π
Verified | Jul 22, 2024Nice-Bordeaux
Economy
Successful claim
No reason given
Π― ΠΏΠΎΠ΄Π°Π»Π° Π·Π°ΡΠ²ΠΊΡ Π½Π° ΠΊΠΎΠΌΠΏΠ΅Π½ΡΠ°ΡΠΈΡ, Π·Π°ΠΏΠΎΠ»Π½ΠΈΠ² ΡΠΎΡΠΌΡ Π½Π° ΡΠ°ΠΉΡΠ΅, Π½ΠΎ ΠΎΡΠ²Π΅ΡΠ° ΠΎ ΡΠ΅Π³ΠΈΡΡΡΠ°ΡΠΈΠΈ Π·Π°ΡΠ²ΠΊΠΈ Π½Π΅ Π±ΡΠ»ΠΎ. Π‘Π΅ΡΠ²ΠΈΡ ΠΎ ΡΠ΅Π³ΡΠ»ΠΈΡΠΎΠ²Π°Π½ΠΈΠΈ Π±ΡΠΎΠ½ΠΈΡΠΎΠ²ΠΊΠΈ Π½Π° ΡΠ°ΠΉΡΠ΅ Π½Π΅ ΡΠ°Π±ΠΎΡΠ°Π΅Ρ. Π‘ΠΈΡΡΠ΅ΠΌΠ° Π²ΡΠ΄Π°Π΅Ρ ΠΎΡΠΈΠ±ΠΊΡ Ρ 12.07.- Nice-Bordeaux
- Economy
- Successful claim
Angus A
Verified | Jul 22, 2024Paris-Glasgow
Economy
Unknown
I have been refunded for my easyjet flight that was cancelled. I needed to book another flight with a different airline at a different airport (paris beauvais) the following day (ryanair) and i needed to stay in a hotel for night. I needed to book with another airline as easyjet had no direct flights back to scotland for the following day. the change in location of airport meant i had to pay for an 18 euro shuttle bus way out of paris and also by myself dinner and breakfast.- Paris-Glasgow
- Economy
Rohail S
Verified | Jul 20, 2024Manchester-Paris
Economy
Unknown
I missed my meeting with a loyal customer. I also paid extra charges for another flight.I booked an hotel in Paris due to late night landing in Paris . In short my whole plan is distrub due to cancellation of this flight now I'm looking forward towards airline if they can any serious action on my case then ok otherwise I will be take any further step.. Thanks & regards Rohail Sagheer Ud Din- Manchester-Paris
- Economy
Colin M
Verified | Jul 20, 2024Amsterdam-Edinburgh
Economy
No reason given
The flight was marked as delayed for some time. I spent roughly 4 hours at the airport before the cancellation was announced. Easyjet did pay for some expenses I incurred, although did not reimburse me for the baggage I had to pay for again. Easyjet provided no reason for the cancellation, and rejected my request for compensation. Ultimately I arrived at my destination almost 24 hours late, impacting the amount of time I could spend with my family before returning home.- Amsterdam-Edinburgh
- Economy
Andreea Tania S
Verified | Jul 19, 2024Nice-London
Economy
Unknown
I was informed about the flight cancellation 1h before while I was in the airport. They didnβt provide any hotel, no taxi , no alternative flights- Nice-London
- Economy
Thomas Charles M
Verified | Jul 19, 2024Dalaman-Liverpool
Economy
Successful claim
Technical problems
EasyJet claimed they couldnβt find our booking ( ref: K6L7K3N). The flight numbers changed: initially 3414 for 00.05 departure 11/06/2024. At 12.30 hours 11/06/2024 weβre advised were departing at 20.00 that evening flight EZY9414. Later on on 11./06/2024 weβre now advised weβre flying at 14.00 on 12/06/2024. We wake up on morning of 12/06/2024 to be informed via the easy jet app weβre flying at 23.05 that night using the boarding passes attached with this claim . The plane finally departed from DLM at 00.05 (13/06/2024). We eventually land at LPL at 02.35. information regarding the delay and reason was non existent until the pilot address the passengers at 00.30 on 11/06/2024. We noticed suitcases being taken off the plane before being advised the flight was delayed. Subsequent information was patchy. We were taken to Dalyan and arrived at hotel at 0400. Apart from water bottle in the room and a kettle we had to fend for ourselves that night. The opportunity to sleep in on 12/06/24 was not available.. hotel stuck to normal breakfast serving times. A request for fresh fruit fell on deaf ears. I donβt have receipts to attach but we spent an additional 900 Turkish lire on light bite lunches and cold drinks that appealed to our palate rather than greasy and unhealthy food.- Dalaman-Liverpool
- Economy
- Successful claim
Ruth M
Verified | Jul 19, 2024Dalaman-Liverpool
Economy
Successful claim
Technical problems
EasyJet claimed they couldnβt find our booking ( ref: K6L7K3N). The flight numbers changed: initially 3414 for 00.05 departure 11/06/2024. At 12.30 hours 11/06/2024 weβre advised were departing at 20.00 that evening flight EZY9414. Later on on 11./06/2024 weβre now advised weβre flying at 14.00 on 12/06/2024. We wake up on morning of 12/06/2024 to be informed via the easy jet app weβre flying at 23.05 that night using the boarding passes attached with this claim . The plane finally departed from DLM at 00.05 (13/06/2024). We eventually land at LPL at 02.35. information regarding the delay and reason was non existent until the pilot address the passengers at 00.30 on 11/06/2024. We noticed suitcases being taken off the plane before being advised the flight was delayed. Subsequent information was patchy. We were taken to Dalyan and arrived at hotel at 0400. Apart from water bottle in the room and a kettle we had to fend for ourselves that night. The opportunity to sleep in on 12/06/24 was not available.. hotel stuck to normal breakfast serving times. A request for fresh fruit fell on deaf ears. I donβt have receipts to attach but we spent an additional 900 Turkish lire on light bite lunches and cold drinks that appealed to our palate rather than greasy and unhealthy food. We had to pay an additional Β£30 car parking charge because of the 48 hour overstay.- Dalaman-Liverpool
- Economy
- Successful claim
James B
Verified | Jul 18, 2024Alicante-Belfast
Economy
i got charged at boarding for gate having two items
this is the same two items that i had from belfast to alicante on the way out use easy jet all the time never had any problems before but that member off staff did not want to listen so i paid 58 pounds but there was other people got on same flight with bigger items x2 than i had not impressed because i tryed to let a young person in wheel chair on in front of me i think that is why got charged because i annoyed your member of staff thanks- Alicante-Belfast
- Economy
Sally W
Verified | Jul 18, 2024Prague-Manchester
Economy
Problems at airport
We knew that our flight was delayed due the power shortage at Manchester airport, however they still said we had to get to the airport at the original time (staff at checkin did not know when our flight would be and disappeared after about an hour as the desk was then used by another airline). We had to arrive at 18.00 (6 hours before the flight left). We were given a voucher which was the equivalent to Β£2.50 and wasnβt even enough to buy a bottle of water. There was one place open that served coffee and snacks but no meal (KFC had closed). This was disgusting. We arrived at Manchester airport at 03.30 (5 hours late) and not a single free drink or food offered on that flight. Our outgoing flight had also been delayed by 2 hours and 50 minutes (with very few updates). Very disappointed with Jet2. We could have stayed in Budapest and had a meal and then made our way to the airport- Prague-Manchester
- Economy
Robert S
Verified | Jul 17, 2024London-Bordeaux
Economy
Unknown
EasyJet provided us with hotel for the night. Finally arrived in Bordeaux at 10am on June 30th - 12 + hours late and missed first night of paid for accommodation. Contacted easyJet for compensation but received generous response attached.- London-Bordeaux
- Economy
Anna Marie W
Verified | Jul 17, 2024Bristol-Nice
Economy
No reason given
Easyjet have claimed the delay wasnβt in their control, however I was sat at the front of the plane and heard on of the staff refusing to work as she didnβt want to finish late on a Friday, so the captain had to arrange for a whole new crew, so we had to wait for them to arrive from different locations as there wasnβt any on standby in the airport. The captain even told us the delay was due to staff and not weather. We were sat on a boiling hot plane, with no food or drink allowed to be served, whilst the crew had their lunch and drinks infront of us. When you are only going away for a short weekend to celebrate an 80th birthday, losing 4 hours of your holiday isnβt ideal.- Bristol-Nice
- Economy
Ruby A
Verified | Jul 17, 2024Amsterdam-Manchester
Economy
No reason given
The flight was cancelled around 6 hours before departure time. We were unable to get information from anyone and was only able to book the next available flight which was 48hrs later. We had to find our own hotel and pay extra for car parking as well as food.- Amsterdam-Manchester
- Economy
Kelly H
Verified | Jul 12, 2024Manchester-Paris
Economy
Problems at airport
Flight was cancelled as we were sat in departures due to disruption at Manchester airport. We had to book another easyJet flight from Bristol and travel from Manchester to Bristol. We have been refunded cost of original flight, however it doesnβt cover cost of new flight we had to book and we are currently -Β£250 down.- Manchester-Paris
- Economy
Isabelle B
Verified | Jul 11, 2024Bergamo-Amsterdam
Economy
Unknown
I was in de bus on the way to the airport and then I got an email that my flight got cancelled without a reason- Bergamo-Amsterdam
- Economy
Caroline R
Verified | Jul 10, 2024London-Nice
Economy
Problems at airport
After waiting to board on the evening of Friday 5 July 2024 the flight was already delayed by around 1.5-2 hrs waiting for the crew to arrive, and we were then told the crew had not turned up and the flight could not take off that night! We were asked to return to check in to rebook the flight and due to so many people waiting it was around 9.30 pm when I managed to see someone at check in; I was told there were no flights available until Sunday 7 July from any airport.......whereupon I was then given the choice of 3 flights from Gatwick or one flight from Luton on 7 July so I said I would stay in Luton for the flight departing at 1225 hrs on 7 July as no point travelling to Gatwick if I could not go earlier...........I was told to book into one of the Luton airport hotels and that I would be reimbursed. I walked down to the hotels - the first, the Holiday Inn, was full, so I had to walk further to the Ibis and was obliged to stay two nights at the Ibis Hotel (5-7 July) and had a meal the second night (too late for dinner the first night) and breakfast the second morning at the airport. I boarded the 1225 flight and finally arrived at my destination, Nice, France, at 1605 hrs on Sunday 7 July.- London-Nice
- Economy
Charlotte S
Verified | Jul 9, 2024London-Malaga
Economy
Technical problems
Had to travel to an airport further away and missed a whole day and night of the holiday and airline told us the cancellation the same day as the flight- London-Malaga
- Economy
Natalie W
Verified | Jul 8, 2024London-Malaga
Economy
Technical problems
We were due to land in Malaga for 19:30 and ended up arriving at our hotel at midnight. Our flight was diverted to France as the toilets had not been emptied from the previous flight which is a big health and safety issue. We then missed our shuttle from the delay and had to pay a ridiculous amount for a taxi as we were an hour away from our hotel. We had to buy dinner. No one was able to help us. All of this could have been avoided if the staff at easy jet communicated and did their jobs properly.- London-Malaga
- Economy
Adrian S
Verified | Jul 7, 2024Munich-London
Economy
No reason given
Easy or not easy....jet Unfortunately, I didn't receive the copy after the ticket, at that time I didn't know that I could be compensated and I didn't give importance, there is no copy of the confirmation or reservation on my easyjet account, this company is very well prepared when I have to you demand your right, they reserve the right to delete the flight or reservation data from my easyjet account after 3 months. I will definitely not opt ββfor this company again! Adrian- Munich-London
- Economy
Isla C
Verified | Jul 5, 2024Dalaman-London
Economy
Unknown
We were only told two hours before the cancelled flight so our private transfer had already arrived from dalaman airport so we incurred us cancellation and extra petrol charges. Also we were left stranded at 9pm with easy jet not finding us accommodation so we had to find one ourselves which was very stressful as we had an infant with us. We finally get to our hotel which is inclusive so all drinks and food had to be paid for, we had to buy extra nappies, wipes and milk for the baby which is quite pricey out there. The baby was not coping in the heat as it was so we wanted to get home, my son had had a bad ear infection too so we all were very stressed and just wanted to come home. The airline did not offer any type of food vouchers, I feel for some people thag may have spent there holiday money and had nothing left on them as we were not offered any help. My partner missed a day at work unpaid.- Dalaman-London
- Economy
Diego S
Verified | Jul 4, 2024London-Zurich
Economy
No reason given
The flight was cancelled because the flight got into London too late and they claimed they would be too late going to Zurich. It was not cancelled for reasons outside their control.- London-Zurich
- Economy
Teuta R
Verified | Jul 4, 2024Geneva-Pristina
Economy
Successful claim
Technical problems
After we passed check in they told us that the airplane had a problem probably technical and had to be fixed then let us wait for 3-4 hours until they changed the airplane and made us go thru check in again- Geneva-Pristina
- Economy
- Successful claim
Navdeep C
Verified | Jul 4, 2024Schonefeld-Copenhagen
Economy
Discramative customer service
Hi, I am pretty apauled by the staff you hire at EasyJet. I was travelling from Berlin to Copenhagen at 7am on 4th June and felt subjected to racism. I had a bag which I used the app to detect if it fit and it did. The lady pulled me aside and a couple of other brown people. I seen other people go on the plane with BIGGER bags and no problem. I have attached a picture of the bag - tell me if I am wrong? I didnβt get her name but it started with an S and she was thin, small, person. I demand a full refund of the β¬58 and recommend you train your staff properly in not prejudicing against people.
- Schonefeld-Copenhagen
- Economy
- Loss: β¬58
- Desired solution
Refund
Chris C
Verified | Jul 3, 2024Lisbon-Manchester
Economy
Successful claim
Unknown
Have not been offered anything by Easyjet - there was an option to stay extra 2 nights in Lisbon and take their next flight home on 2nd July but had commitments which could not be cancelled so made own arrangements to return home on 1st July as there were no options to return on 30th June. I landed home in Manchester at 1700 on Monday 1st July. I had entered a Golf competition which was on Monday June 1st- Lisbon-Manchester
- Economy
- Successful claim
Sarah W
Verified | Jul 2, 2024Birmingham-Palma de Mallorca
Economy
Problems at airport
Flight cancelled Thursday 27/6/24 Could have rebooked from Aberdeen or Belfast but journey not possible to either airport at short notice. Next possible flight 29/6/24 17.24 delayed again on runway and we made final destination Saturday midnight. Lost out on 2 days holiday and considerable stress rebooking, rearranging taxis, delaying dog sitter and advising destination of our late arrival.- Birmingham-Palma de Mallorca
- Economy
Saud Q
Verified | Jul 2, 2024London-Amsterdam
Economy
I was denied boarding as I got to the departure gate exactly 30 minutes before departure time my flight was at !2.45pm. The lady at the desk was very rude she didn't want to listen at all to what I was saying and was speaking over me. I explained that in the last my daughter of 3 years was feeling sick so I had to take her to the toilet I did make it to the gate 30 minutes before departure but was denied boarding this is unacceptable considering I paid for hotel accomodation that wasn't refundable and parking at the airport. Before I arrived at the gate it was open as soon as she saw me she didn't let me board considering she let a previous customer in 10 seconds before me. I made a two hour trip to the airport and my kids were really looking to have a good time in Amsterdam this is unacceptable and I want a full refund. This has completely ruined my holiday and I'm not happy about this I later found out that this flight was delayed by an hour so why the hell didn't she allow me to board.
- London-Amsterdam
- Economy
Anonymous member
Verified | Jul 1, 2024Rome-Paris
Economy
Request for Re-evaluation of Compensation Claim β Uber Ride
Dear Sir, Madam, I am writing regarding my flight with booking reference K6Z2MK6, which was significantly delayed and redirected to Charles de Gaulle (CDG) airport instead of Orly airport. While I appreciate your previous response (Ref:192813203 / Case ID: 108833022) stating that "buses were available at the airport where you were redirected," I would like to explain why this service was not suitable for my situation: 1) The flight had a 2-hour delay, causing me to arrive very late at night. 2) The RER train service was closed at this time. 3) The provided bus service did not go to my address. Due to these circumstances, I had no choice but to book an Uber ride at a cost of 49 euros to reach my destination safely. I kindly request that you reconsider your decision and reimburse me for this necessary expense. The redirected flight and lack of suitable transportation options left me with no viable alternatives. I would greatly appreciate your understanding in this matter and look forward to your positive response. Thank you for your attention to this issue. Sincerely, Antoine- Rome-Paris
- Economy
- Loss: β¬49
- Desired solution
Mehreen Fatima Q
Verified | Jul 1, 2024London-Amsterdam
Economy
I was denied boarding as I got to the departure gate exactly 30 minutes before departure time my flight was at !2.45pm. The lady at the desk was very rude she didn't want to listen at all to what I was saying and was speaking over me. I explained that in the last my daughter of 3 years was feeling sick so I had to take her to the toilet I did make it to the gate 30 minutes before departure but was denied boarding this is unacceptable considering I paid for hotel accomodation that wasn't refundable and parking at the airport. Before I arrived at the gate it was open as soon as she saw me she didn't let me board considering she let a previous customer in 10 seconds before me. I made a two hour trip to the airport and my kids were really looking to have a good time in Amsterdam this is unacceptable and I want a full refund. This has completely ruined my holiday and I'm not happy about this I later found out that this flight was delayed by an hour so why the hell didn't she allow me to board.
- London-Amsterdam
- Economy
Bruno G
Verified | Jun 30, 2024London-Calvi
Economy
Unknown
Cancelled flight whilst waiting in airport. Had to pay for another taxi home. Lost our hotel booking which is non refundable. Lost our car hire booking which we arenβt able to get our money back from and luggage transfer in Calvi.- London-Calvi
- Economy
Akash B
Verified | Jun 30, 2024Milano-London
Economy
No reason given
The airline messaged me in the morning at to tell me that the flight was cancelled. They did not offer me any alternatives. I checked their website and saw that there was no other flight available into any of the London or Birmingham airports from any of the Milan airports. I even checked for 30/06 and 01/07. No flights were available for either dates. I had to end up booking two flights, one to Barcelona and another to London from Barcelona which cost me 510 Euros out of my pocket.- Milano-London
- Economy
Elena R
Verified | Jun 28, 2024Amsterdam-Southend
Economy
Successful claim
Technical problems
I paid 460 euros for another flight to London, next morning. Easy Jet no longer had any seats on morning flights, and I needed to return by 8am, since I was starting a new job in London. I also paid 60 euros for Ubers back and forth. The company was completely useless - the people at the information desk provided no advice whatsoever, I was not helped to get any new flights, the Easyjet app stopped working. I have receipts for the new flight I bought and the Ubers. This was a significance inconvenience in terms of stress, health, and my schedule.- Amsterdam-Southend
- Economy
- Successful claim
Eleni E
Verified | Jun 27, 2024Athens-Naples
Economy
No reason given
The easyJet airline informed us that our flight from Athens to Naples was cancelled at 3 am of 22 of June, while our flight was at 10.20 am of 22 of June 2024. There was not given any explanation of the reasons of cancellation. We paid 411β¬ in Aegean flight to Rome FCO AIRPORT at 7.30 am of 22 of June for two passengers, eleni and Aikaterini. We also paid 30 β¬ for train tickets from rome FCO airport to the Rome termini station, and 64 β¬ for train tickets from rome termini to Salerno train station for the 2 of us.- Athens-Naples
- Economy
Mohammed Yunus Q
Verified | Jun 27, 2024London-Amsterdam
Economy
I was denied boarding as I got to the departure gate exactly 30 minutes before departure time my flight was at !2.45pm. The lady at the desk was very rude she didn't want to listen at all to what I was saying and was speaking over me. I explained that in the last my daughter of 3 years was feeling sick so I had to take her to the toilet I did make it to the gate 30 minutes before departure but was denied boarding this is unacceptable considering I paid for hotel accomodation that wasn't refundable and parking at the airport. Before I arrived at the gate it was open as soon as she saw me she didn't let me board considering she let a previous customer in 10 seconds before me. I made a two hour trip to the airport and my kids were really looking to have a good time in Amsterdam this is unacceptable and I want a full refund. This has completely ruined my holiday and I'm not happy about this I later found out that this flight was delayed by an hour so why the hell didn't she allow me to board.
- London-Amsterdam
- Economy
Linda Susan W
Verified | Jun 27, 2024Malaga-Liverpool
Economy
Strike
Received text message 1 am Spanish time advising me flight had been cancelled. Given 2 options next day flight but not direct or fly on 29th 2days later direct flight. I use special assistance due to walking any distances or standing so I have opted to fly home on 29th June. 2 days later than planned. I had to reschedule Taxi to Malaga Airport and from Liverpool Airport to Home. Change Hospital appointment booked for 28th June. Reschedule a food shopping delivery. Reason given for cancellation "Outside of their Control "- Malaga-Liverpool
- Economy
Tina R
Verified | Jun 21, 2024London-Faro
Economy
Faro Airport
Arrived Faro Airport approx. 9pm finally got to Baggage Reclaim at 10.30pm to find my Suitcase had been destroyed, one complete side panel missing and the. inside straps ripped out. There were no Airport Staff or Security to be seen. I found the Easy Jet Rep. standing with our private Transfer Driver she saw the Suitcase and confirmed that there would be no one there from the Airport to report it to at that time of night and to take Photos and deal with it when I got home. Having a hot and tired 4 year old and a 78 year old Father with us we decided to take her advice and left for the Hotel. No Easy Jet reps at the hotel ( and informed no Easy Jet Reps. on site at Hotels now anywhere in the world) so emailed Customer Services with photos -told they could not help and gave me a link to look at and that is what happened since including the forms that wont submit the links that don't work and Telephone conversations that end n disconnection now have an email telling me I should have contacted them with 7 days of the flight! so now down 1 new suitcase to go 1 new suitcase to get home plus 20 Euros to get a taxi to buy a replacement and one morning lost of my holiday to do it. They purposely make life difficult at every turn so you cannot claim what is rightfully your reimbursements for money this company has cost you. Thank the Lord it wasn't something more valuable !!!
- London-Faro
- Economy
- Loss: β¬110
- Desired solution
Expenses reimbursement
Andy B
Verified | Jun 16, 2024Jersey-London
Economy
Baggage
My bag was smaller than the bag test frame but the wheel prevented the bag from dropping into the frame. Charged an extra Β£50 each way which is absolute daylight robbery. You might have had an extra Β£100 this weekend but youβll never get another penny from me.- Jersey-London
- Economy
- Loss: β¬100
- Desired solution
Refund
Thomas G
Verified | Jun 7, 2024Glasgow-Palma de Mallorca
Economy
flight change 11 hrs after paying for premium flight.
Our flight was changed from a morning flight to an evening flight which was full of hen parties and drunken women. one woman was denied flying but was eventually allowed to board after the pilot had a word with her, and the flight was delayed while this was resolved. It was the worst flight i have ever traveled on, there was swearing shouting and you couldn't even hear announcements. When we arrive at Palma we were bussed to the terminal and again a woman was swearing and using the C word. We were then transferred to our accommodation on a full bus with loads of drops and did not get to our Hotel until 04.30. so we lost a day and then the second day was ruined because we were so tired and trying to make up the lost sleep. I asked the travel agent before we went on this holiday if i could have my deposit back or change the flight or destination as i like morning flights to avoid things like what we experienced but was told i couldn't. On the return flight was delayed from Southend. We were put into the skywalk as soon as the passengers from Southend disembarked and were held there for almost 30mins. i thought i was going to pass out. I think after changing the flights there should have been some change in the cost as we would have payed more for the morning flights, Or was this a pre planned scam by Easyjet to sucker passengers in then hit them with a cheaper night flight. we are very disappointed with you, and at the very least i think we should be compensated for the cost of the changed flight.- Glasgow-Palma de Mallorca
- Economy
- Desired solution
Expenses reimbursement
Mal W
Verified | Jun 4, 2024Bristol-Edinburgh
Economy
FINED FOR A SIMPLE MISTAKE BOOKING A FLIGHT.
Ref Booking K7G 3NXR I am writing to express my dissatisfaction with the recent experience I had while booking a flight on your website. On 16th May 2024, I mistakenly booked a flight for the wrong date, due to the way the available flight options were displayed in three columns for different days - displayed thus after I had entered the day on which I wanted to travel. Despite noticing this error immediately after payment, I returned hopefully to βManage my bookingβ but was required to pay Β£59.00 to change my flight to the intended date or to cancel it. I believe it is unreasonable and unfair to impose such a high charge for what is clearly a simple and honest mistake, especially one that was identified and addressed promptly. The layout of your website contributed to this confusion, and I am certain that I am not the only customer who has encountered this issue. Considering the circumstances, I kindly request a refund of the Β£59.00 fee or a credit for a future booking. I value EasyJet's service and hope that this can be resolved amicably. Additionally, I suggest that your website design be reviewed to prevent similar issues from occurring in the future. Perhaps a clearer differentiation of dates or a confirmation prompt for the selected date could help avoid such mistakes.- Bristol-Edinburgh
- Economy
- Desired solution
Refund
Joseph B
Verified | Jun 4, 2024Belfast-London
Economy
charged for baggage
My wife and I, 73 and 72 respectfully was charged as we were boarding an extra Β£96 for carry on cases that would not fit their units ,an arrogant young lady insisted they would have to go in the hold, on approaching the plane steps we were told to take them with us and subsequently placed in the over head lockers( as photographed) along with everyone else that had been charged . on arrival we observed that NO luggage of any kind was removed from the hold nor on the conveyor belts . I deem this as a business man amounts to THEFT . I therefore have instructed my staff that under NO circumstances will the company allow for ANY purchases whatsoever on any easyjet flight for reimbursement, we have had holidays to Spain and found the travel company used easyjet we will in future be selecting Holidays that use alternative operators .
- Belfast-London
- Economy
- Loss: β¬96
Robert M
Verified | Jun 2, 2024Hurghada-London
Economy
Technical problems
Boarded plane sat on tarmac for nearly 3hrs due to communication problems then returned to building to be taken to hotel arriving there 9hrs after checking in for flight finally got to bed at 5am 11hrs after checking in no easyjet rep at hotel to help with check in. I am a diabetic and didnβt have medication for the next 36hrs also I had to get a taxi cost of Β£110 Gatwick to Home as my previous lift home at no cost wasnβt available i mislaid receipt- Hurghada-London
- Economy
Gilles C
Verified | May 31, 2024Bristol-Lyon
Economy
i was made to pay again for my luggage
i paid online for my luggage but the staff at Bristol airport made me pay again because my bag should have been checked in- Bristol-Lyon
- Economy
- Desired solution
Expenses reimbursement
Gaetano M
Verified | May 28, 2024Manchester-Sharm El Sheikh
Economy
my partner got denied boarding as the passport was slighly damaged. the fact is that she is an italian citizen and as far as we know there is a bilateral agrrement between Italy and Egypt which allow italian citizens to travel to Sharm El Sheik with the national identity card. despite having explained this to the easy jet staff she was denied boarding anyway.
- Manchester-Sharm El Sheikh
- Economy
Walid F
Verified | May 28, 2024Paris-Nice
Economy
No reason given
I tried contacting hopper, they couldn't resolve my issue and when I tried contacting easyjet they told me to contact hopper, I did this back and forth for days.- Paris-Nice
- Economy
Kerry M
Verified | May 26, 2024London-Catania
Economy
Weather conditions
The plane could not land at Catania, it was diverted to Palermo, back to Catania, could not land then Catania Airport closed so plane landed at Palermo, we were told to disembark and buses would be available. No buses available and no information given. We got a taxi to our hotel which cost 400 euros. We got to our destination 7 hours later than we expected and had not eaten all day- London-Catania
- Economy
Samuel B
Verified | May 26, 2024Bordeaux-Bristol
Economy
Unknown
Flight departure delayed, arrived in Bristol and was unable to enter the hotel o had booked as it was 5 in the morning by the time I got there- Bordeaux-Bristol
- Economy
Otto B
Verified | May 25, 2024Paphos-Salzburg
Economy
Unknown
With only delay warning: Inside the Gate area I detected:Canceled.Some staff brought me toβArrivalsβ:Taxi:70β¬(no receipt),I slept in my own house,booked a new flight(Eurowings)and a Taxi to Larnaca(no receipt yet):180β¬.- Paphos-Salzburg
- Economy
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