ITA Airways complaints: comments, page 2
307 comments
Latifa B
Verified | Aug 20, 2026
Washington-Tunis
Economy
Claim escalated to airline
No reason given
I selected the bank transfer option and returned the signed disclaimer form together with all the requested documents. However, I have still not received the payment.
- Washington-Tunis
- Economy
- Claim escalated to airline
Karima C
Verified | Aug 19, 2026Algier-London
Economy
Claim escalated to airline
Medication that is needed for my mothers condition that is very expensive and is needed as soon as possible
- Algier-London
- Economy
- Claim escalated to airline
Revital H
Verified | Aug 17, 2026Tel-aviv-Brussels
Economy
Problems at airport
I was travelling on one booking from Tel Aviv to Brussels via Rome on 1 July 2026 (booking reference YFJVF6). My first flight, ITA Airways AZ807 from Tel Aviv to Rome, was scheduled to depart at 14:30 and arrive at 17:15. My connecting flight was AZ7638 / Brussels Airlines SN3182 from Rome to Brussels, scheduled to depart at 18:10 and arrive in Brussels at 20:20. AZ807 was disrupted/delayed and, as a consequence, I missed my confirmed connection in Rome. ITA Airways then involuntarily rerouted me onto the later AZ7642 / Brussels Airlines SN3184, scheduled to depart Rome at 21:05 and arrive in Brussels at 23:15. My replacement ticket is specifically marked βINVOL REROUTE.β As a result, I spent several additional hours at Rome Fiumicino and reached Brussels approximately three hours later than originally scheduled. The relevant actual arrival/disembarkation time should be verified from the airlineβs operational records. The disruption continued after arrival because my checked suitcase did not arrive in Brussels with me. Brussels Airlines opened a delayed baggage case and only arranged courier delivery on 3 July, approximately two days later. I therefore spent two days without my checked luggage and personal belongings. I already submitted a compensation claim directly to ITA Airways. ITA rejected it, stating that AZ807 had been delayed due to βair traffic control restrictionsβ and therefore constituted extraordinary circumstances. ITA did not provide me with the underlying ATC documentation or detailed evidence supporting that assertion. I am providing their written rejection and would like AirAdvisor to verify whether ITA can substantiate this defence and whether the circumstances genuinely exempt them from compensation under EC261. The missed connection, involuntary rerouting, substantial delay at my final destination and two-day baggage delay caused significant inconvenience during the same journey.- Tel-aviv-Brussels
- Economy
Breanna W
Verified | Aug 17, 2026Bari-Florence
Economy
Claim escalated to airline
I arrived at 3pm, my luggage was not included on my flight and the airline didnt know when they would be able to include the luggage on the flight They emailed me at 11:50pm 14/8 to say my luggage was at Florence airport and said they could courier it to me as i was 2 hours away in Siena. They said it may take 48 hours, maybe longer to get to me and i was flying out of Florence 17/8, so didnt want to risk the courier not delivering my luggage before i departed Siena I went to the Palio Di Siena so had 3x expensive and cultural events booked that required me to dress nicely and respectfully, which was very challenging and annoying without my preplanned outfits, hair tools, makeup and shoes. It was also a public holiday so many shops were not open as usual making it difficult to find personal items with limited resources Being at the Palio festivities also why i couldnt commute 2 hours to the airport and 2 hours back to Siena via the train to collect the luggage myself. i am very sad that an event i had spent over a year planning was consumed by trying to acquire personal belongings, and not feeling comfortable without the items i had originally planned and packed in my luggage to have for the occasion.
- Bari-Florence
- Economy
- Claim escalated to airline
Noemie V
Verified | Aug 16, 2026Catania-Rome
Economy
Claim escalated to airline
No reason given
Our flight from Catania to Rome was cancelled, and I had an urgent flight home to Singapore the morning after from Rome. I had to cancel this flight due to the lack of alternative flights that would arrive in time, and re-book my flight for the evening. I had to incur significant costs for this, for which I request compensation.- Catania-Rome
- Economy
- Claim escalated to airline
Shreya S
Verified | Aug 15, 2026Delhi-Malta
Economy
Claim escalated to airline
I had no clothes, no undergarments, no toileteries. I had to buy everything which was very costly to buy in Malta
- Delhi-Malta
- Economy
- Claim escalated to airline
Olivia L
Verified | Aug 14, 2026Chicago-Vienna
Economy
Claim escalated to airline
We made it to the gate to catch the flight after running through the whole airport and we wouldβve made it on but they had already rescheduled our flight.
- Chicago-Vienna
- Economy
- Claim escalated to airline
Katrina L
Verified | Aug 14, 2026Chicago-Vienna
Economy
Claim escalated to airline
We arrived in Rome, myself with my two children, we ran as fast as we could to make the flight, we got there and it hadnβt left, passengers were still getting on the bus, and they wouldnβt let us on. We had to was one and a half hours in Rome, then we flew to Milan and waited another 3 hours. They should have never changed out flights, we would have made it and now we are behind schedule by 5-6 hours.
- Chicago-Vienna
- Economy
- Claim escalated to airline
Begum S
Verified | Aug 13, 2026Rome-Naples
Economy
Hi, My flight to Brussels Naples in 3 august is canceled. I had been directed to Rome and then Naples. We had to arrive at 12.15 but we arrived at the evening. We are told that the luggageβs will be carried to Naples directly by Brussels airlines. It was not the case. I made declaration at Lost&found office in Naples(you see it in docs). They contacted to Brussels but apparently they never sent it to Naples. Do not sure if ITA airlines or Brussels should be blamed. Brussels Airlines does not answer my requests since 3 august. I was traveling with my daughter 6 and we had to make expenses , clothes and medical up to 176 euro. I need full remboursement and not 50% for the clothes as law mentioned. I will carry the misconduct and unprofessional service of Brussels to the authorities jurisdiction.
- Rome-Naples
- Economy
John L
Verified | Aug 12, 2026Rome-Los Angeles
Business
Poor service on 12 hour+ international flight.
I am writing to provide feedback about my business class experience on my flight from Rome to Los Angeles on August 11. Unfortunately, the level of service did not meet the standards I would expect from ITA Airways business class. The bathroom was dirty almost immediately after we departed Rome, rather than becoming an issue later in the flight. This was particularly disappointing on a long-haul business class flight. In addition, no one came through the cabin to offer water, and there was no regular pass through the cabin with a trash bag to collect garbage. These are basic service expectations, particularly in business class on a long international flight. I hope ITA Airways will take this feedback seriously and review the cabin service and cleaning procedures on this route. I would appreciate a response regarding how these issues will be addressed. Thank youOverall
UNCLEAN BATHROOMS IN BUSINESS CLASS FROM THE INITIAL DEPARTURE
OUR STEWARD WAS VERY GOOD
- Rome-Los Angeles
- Business
Samia N
Verified | Aug 8, 2026Genoa-Los Angeles
Economy
Claim escalated to airline
On July 21, when I arrived in LAX, I was given a PIR number when I realized my bag did not make it on my flight. The next day a bag was delivered to my house and according to ITA that bag was my bag. However, the bag that was delivered by the courier was not my bag. The bag that was delivered had tags that said rush on them with my name on it, but underneath it had the original tag of the original owner. Because the bag was delivered according to ITA Airways, my case was closed I spent four or five days trying to call the baggage claim number to let them know that the wrong bag was delivered to my house. I was not able to speak to anybody instead I looked up the name of the person whose bag it was and found them on social media and I connected with them directly. They were tourists from Italy and said they would be returning back to Italy by the first week of August. Because neither one of us could talk to anyone at ITA Airways-they would not answer their phone-I took his bag and mailed it to his hotel via FedEx. I paid for the service myself. The Italian tourist received his bag, but I still have not received mine. I have photos of all the bag tags that were attached to his bag. To answer the below questions: 1. I have not received my bag 2. One bag is missing. 3. The airline has not provided any cash allowance. 4. The last time I saw my bag was in GOA on July 21, 2026. 5. My bag was checked in at the check-in desk at GOA. 6. I did declare the value of my luggage with the airline, but have not heard back. 7. I did not pay for excess luggage 8. I did file a PIR.
- Genoa-Los Angeles
- Economy
- Claim escalated to airline
Anonymous member
Verified | Aug 7, 2026Milan-Rhodos
Economy
Cabin luggage forced to check-in
I was forced to check in my cabin luggage because I was told that my backpack did not comply with the airline's size requirements. However, once I boarded the aircraft, I was instructed to place my backpack under the seat in front of me, where it fit perfectly, as shown in the attached photo. To make matters worse, the staff member at the boarding gate was passive-aggressive. She even warned me that, starting in September, I would have to pay an additional β¬70 for carrying the same backpack onboard. This makes no sense, considering that it clearly fits within the allowed dimensions. Furthermore, many of the overhead compartments were only half full. Despite this, I was told that the staff could not retrieve my cabin suitcase and bring it onboard, even though it fully complied with the airline's cabin baggage policy. As a result, I will have to wait at my destination airport for a luggage that should never have been checked in in the first place. I expect a refund and appropriate compensation for the inconvenience, the unnecessary delay, and the extremely poor customer service I experienced. This is particularly unacceptable considering that I paid β¬400 for a return flight to Greece. I will never fly with this airline again.
- Milan-Rhodos
- Economy
- Desired solution
Maria Jose G
Verified | Aug 2, 2026Venice-Lamezia
Economy
We are 3 passengers. Our 5 luggages were missing. We had no clothes for 2 days and no medication for one of the passengers.
- Venice-Lamezia
- Economy
Tomas V
Verified | Aug 2, 2026Milan-Naples
Economy
My bag wasnβt even attempted to be sent for the past 5 days. It was sitting still in the Naples airport, even after I did a full report on it. I lost important meetings due to the lack of my clothing and work documents that are still in my bag.
- Milan-Naples
- Economy
Rolando J
Verified | Aug 2, 2026Madrid-Malta
Economy
In our bags, we had medications for chronic conditions that we have to take daily without fail; we can't get them here since they require a prescription, and we've gone three days without taking them.
- Madrid-Malta
- Economy
Rolando J
Verified | Aug 2, 2026Madrid-Malta
Economy
Successful claim
In our bags, we had medications for chronic conditions that we have to take daily without fail; we can't get them here since they require a prescription, and we've gone three days without taking them.
- Madrid-Malta
- Economy
- Successful claim
Marco D
Verified | Jul 31, 2026Paris-Milan
Economy
No reason given
Asked personally for meal vouchers based on Art. 9 since flight got delayed by 2:50h, but got denied because βrestaurants are closedβ- Paris-Milan
- Economy
Malika H
Verified | Jul 30, 2026London-Algier
Economy
Thermomix chef, 2 ceilings chandeliers clothes ,multiple other items Algaz35738/28-07-2026 Az203236/ az203181
- London-Algier
- Economy
Erin G
Verified | Jul 29, 2026Florence-San Antonio
Economy
Successful claim
No reason given
My flight from Florence (FCO) to Rome (FCO) was delayed, causing me to miss my connection to Denver (DEN) and then on to San Antonio (SAT). I couldn't get another flight until the next day, so I had to get a hotel room in Rome. I was also within my 24 hour cancelation window for my hotel at my final destination, San Antonio, so I had to pay for that hotel as well. ITA Airways will not let me submit a claim because my flight was not delayed more than 3 hours, even though it caused me to miss my connection. I booked my entire flight through United, so I submitted a claim there.- Florence-San Antonio
- Economy
- Successful claim
Serenity N
Verified | Jul 29, 2026New York-Tirana
Economy
All of my daughterβs clothes, travel stroller, and medical health medicines needed for her were in these bags. I really struggled to find the needed items in Albania
- New York-Tirana
- Economy
Jessica S
Verified | Jul 27, 2026Florence-Marseille
Economy
No reason given
The flight change happend on the morning of the day I was supposed to leave. I was about to check out at my hotel to go to the airport. They didnt offer me an option by email, so I was without a place to stay in a foreign city. I callled the company to make the flight changes and they took more than one hour to answer the phone (see screenshot of the call duration). I got a flight for the day after.- Florence-Marseille
- Economy
Youcef B
Verified | Jul 26, 2026Algier-Munich
Economy
I had only 50 min connection time between my two flights, then the first one arrived late with around 10 min, then I was running to catch my second flight, even though that I was there before 15 min from the departure time they've said that I'm late and embarking is closed, you need to pay for another flight which is the AZ436 in that same day and had to pay extra money
- Algier-Munich
- Economy
Anthony I
Verified | Jul 26, 2026Bari-Catania
Economy
Claim escalated to airline
Problems at airport
I have already filed a claim pertaining to seat reimbursement (Re Case Number:06073605). This claim is pertaining to the flight delay and extra charge we incurred for transportation from airport to hotel. We had already prepaid for transportation and this charge of 180 Euro was extra.- Bari-Catania
- Economy
- Claim escalated to airline
Michael D
Verified | Jul 24, 2026Athens-Catania
Economy
I came on a cruise from Athens to join in Messina Italy, Iβve had no clothes for over a week they were supposed to send it to the ship while we were docked in Split, Croatia and now they say they donβt know where it is at all. So Iβve now gone without barely anything for this entire trip. ATI airways has done absolutely nothing to help and has not responded whatsoever or phone calls that say theyβre 24hour service or countless emails that have been sent. I will never travel with them again, Iβve lost over $3500+ in personal belongings now and donβt even know if theyβll ever find my luggage because they wonβt even respond to my contact solutions.
- Athens-Catania
- Economy
Michelle P
Verified | Jul 24, 2026Frankfurt-Brindisi
Economy
Claim escalated to airline
I filed the PIR personally once I got to my destination but Ita Airways had no idea where my luggage was. After one week I remembered a work colleagueβs husband works at the airport, so he found my luggage. I got the luggage back when I came back to Frankfurt.
- Frankfurt-Brindisi
- Economy
- Claim escalated to airline
Anastasia A
Verified | Jul 16, 2026New York-Athens
Economy
Claim escalated to airline
Problems at airport
The flight was delayed 2 hours, i could not accept the later our the company provided because i have to get to a ferry in athen's port- New York-Athens
- Economy
- Claim escalated to airline
Lokmane Taki Eddine K
Verified | Jul 11, 2026Algier-San Francisco
Economy
My checked baggage was delayed and did not arrive with me when I landed at San Francisco International Airport after traveling with ITA Airways. My itinerary was Algiers (ALG) to Rome Fiumicino (FCO) on flight AZ803, followed by Rome (FCO) to San Francisco (SFO) on flight AZ640 on July 2, 2026. The last time I saw my suitcase was when I checked it in at Algiers Airport. Upon my arrival in San Francisco, I was informed that my baggage had remained in Rome. I immediately reported the incident to the airline and filed a Property Irregularity Report (PIR) with reference number SFOAZ11413. As a result of the baggage delay, I arrived at my destination without my personal belongings, including clothing, toiletries, shoes, chargers, and other essential items. Since I had no access to these necessities, I was forced to purchase replacement clothing, underwear, toiletries, personal hygiene products, a phone charger, and other essential items to continue my stay. These were unexpected expenses caused solely by the airline's failure to deliver my baggage on time. In addition to the financial costs, the delay caused significant inconvenience, stress, and disruption to my trip. I had to spend valuable time shopping for necessities instead of following my travel plans and was left without my personal belongings for several days. I respectfully request reimbursement for all reasonable expenses I incurred because of the baggage delay, as well as any compensation to which I am entitled under the applicable international passenger rights regulations. I have retained receipts for my purchases where available and am prepared to provide any additional information or supporting documentation required to process my claim. Thank you for your attention, and I look forward to a prompt resolution.
- Algier-San Francisco
- Economy
Lou M
Verified | Jul 8, 2026Brussels-Catania
Economy
Influence by other flights
We had our first flight (stop in rome)who got retarded. This made us to mis our second flight(to catane). The companie changed cancelled the second flight and changed it to the day after in the afternoon.- Brussels-Catania
- Economy
Liell H
Verified | Jul 8, 2026Miami-Nice
Economy
My husband and I placed a bid to upgrade to Business Class, and we were thrilled when our upgrade was accepted. This was our very first time experiencing Business Class, and we were looking forward to enjoying the comfort and amenities that came with the upgrade. Unfortunately, my husband's experience was extremely disappointing. He was assigned seat 1J, and shortly after boarding, it became apparent that the seat was malfunctioning. Most importantly, it would not recline into a fully flat bed, which is one of the primary benefits of a long-haul Business Class ticket. The cabin manager and flight attendants came over multiple times to troubleshoot the issue and even attempted to manually adjust the seat. Despite their efforts, the seat could not be repaired. The cabin manager sincerely apologized, acknowledged that the seat was broken, and informed us that she would be filing a report documenting the issue. Because the flight was completely full, my husband could not be moved to another Business Class seat. As a result, he spent the entire 10-hour flight in a defective seat and was unable to sleep or enjoy the Business Class experience that we had paid to upgrade to. It was especially disappointing because this was our first time flying Business Class, and instead of the memorable experience we had hoped for, it left us feeling let down. While we truly appreciate the professionalism and kindness of the cabin crew, the product we paid for was not delivered. We respectfully request that ITA Airways review this matter and provide appropriate compensation for the significant inconvenience and diminished experience caused by the defective seat.
- Miami-Nice
- Economy
Matthias M
Verified | Jul 6, 2026Stuttgart-Tokyo
Economy
Dear ITA Airways Baggage Team, My luggage was delayed for 4 days. Please note that my itinerary was changed due to a flight cancellation: Originally booked: STR -> MUC -> HND (Lufthansa) Actual flown route: STR -> FCO (Eurowings) -> HND (ITA Airways Flight [Flugnummer AZ...]). My baggage was checked in at Stuttgart (STR) with the final destination HND. I did not retrieve or recheck the baggage in Rome (FCO). Upon arrival in Haneda, the baggage was missing. I filed a PIR report at the JAL baggage desk (acting as handling agent for ITA). The baggage was finally delivered to my hotel on Sunday, July 5th late. I am claiming reimbursement for essential emergency purchases (clothing, toiletries) made during these 4 days of delay. All receipts and the PIR are attached. Thank you for your assistance.
- Stuttgart-Tokyo
- Economy
Margherita B
Verified | Jul 6, 2026Economy
Pregnant customer - ignorant customer adviser
I am pregnant and I need to fly after week 28. I have spent the last 4 weeks trying to speak to the customer service to get assurance that the fit to fly certificate that I can obtain in the United Kingdom where I live and where I will fly from will be accepted by the airline. I explained that in the UK, pregnant women are followed by a midwide (ostetrica) and that I can get a medical certificate provided by a mid-wife confirming my fit to fly. I was asked to provide the details of the specific certificate so it could be checked with the medical team in Rome. I chased many times and today an ignorant and rude customer service adviser called me without providing a real response and treating me with contempt. This is the WORST customer service I have ever received, you should really consider who you hire as that person should be fired with immediate effect.Overall
- Incompetent customer service
- Economy
- Desired solution
Other
Linn Hanna W
Verified | Jul 4, 2026Amsterdam-Rome
Economy
Successful claim
Technical problems
Our direct flight got canceled and we were rebooked and had to go via Milan. Therefore we were more than 3 hours later at Rome.- Amsterdam-Rome
- Economy
- Successful claim
Ana Maria Z
Verified | Jul 3, 2026Milan-London
Economy
Successful claim
It has caused an enormous expense as Iβm here for Oxford summer school and I needed clothes and formal wear for different events, courses and activities. It was delayed from Monday and am still waiting for the delivery on Friday possibly
- Milan-London
- Economy
- Successful claim
Alina Mulenko M
Verified | Jul 2, 2026Nice-Bologna
Economy
Influence by other flights
Dear ITA Airways Customer Relations, I am contacting you again regarding my previous complaint (06000343). I have already submitted this claim, and I received your response stating that no compensation would be provided. However, I do not consider this matter to be resolved, despite the fact that my case has been closed. As there is no possibility to reply directly to your previous email, I am forced to contact you again through your online complaint form in order to request a formal review of your decision. I must respectfully disagree with your conclusion. In your response you state that flight AZ345 was delayed due to air traffic control restrictions. However, I have evidence from your own ITA Airways flight status information showing that the delay was caused by: βLate arrival of aircraft.β This directly contradicts the explanation provided in your response. I therefore request that you clarify this discrepancy and provide documentary evidence supporting your claim that the delay was caused by air traffic control restrictions. Furthermore, during the flight the Captain informed passengers that the departure was delayed because the aircraft was waiting for passengers and crew arriving from another delayed flight. This explanation is also inconsistent with your response. As a result of this delay, I missed my connecting flight to Bologna. Instead of arriving as scheduled, I reached my final destination approximately seven hours late and only after midnight, on the following day. Because of this disruption, I suffered significant financial losses: I lost my original rental car reservation (β¬250). I was forced to book a new rental car at a cost of approximately β¬700. As I arrived after midnight, the rental office was closed and no hotel accommodation was provided by ITA Airways. My wife and I had to find and pay for a hotel ourselves at a cost of β¬90 for one night. I incurred additional expenses directly resulting from the disruption. I have retained all receipts, invoices, booking confirmations and supporting documentation for these expenses and I am ready to provide them upon your request. In addition, both my wife and I believe we are entitled to compensation under EC Regulation 261/2004, as the available evidence indicates that the delay was caused by circumstances within the airlineβs operational responsibility rather than extraordinary circumstances. I would also like to reiterate my serious concern regarding my cabin baggage. Despite informing your staff several times that my hand luggage contained essential medication, I was forced to check it into the hold and was separated from medication that I required during my journey. I consider this completely unacceptable and a serious failure in passenger care and safety. I request a formal explanation as to why this occurred and whether your staff acted in accordance with ITA Airways procedures. If my claim continues to be rejected without satisfactory evidence supporting your position, I will have no alternative but to pursue my rights through the appropriate National Enforcement Body and, if necessary, through legal proceedings to recover compensation and damages. I sincerely hope that ITA Airways will review this matter fairly and resolve it without the need for further legal action. I look forward to your prompt response.- Nice-Bologna
- Economy
Fnu A
Verified | Jul 2, 2026Economy
Escalation: Flight Delay Claim Not Resolved
I am writing to follow up regarding my flight delay compensation claim, which has been pending for more than eight to nine months without a proper resolution. I have contacted customer service multiple times over the last five to six months and have also sent several emails, but I have not received any response or update. Due to the lack of communication, I submitted another claim to try to reconnect with your team. My first claim number is 05155732. This claim was approved, and I received an email stating that I would be receiving a check at the address I provided. However, I have not received the check yet. I have followed up several times through emails and phone calls, but I have not received any assistance. The second claim number is 05878513, which was rejected for certain reasons. I am unable to understand why my second claim was rejected when my original claim was already approved. My main request is to receive an update on my approved claim (05155732) and have the payment/check issued as soon as possible. I would appreciate your urgent attention to this matter and a clear response regarding the status of my approved claim.- Economy
- Desired solution
Milos B
Verified | Jun 29, 2026Catania-Vienna
Economy
No reason given
Due to the delay of our flight on 28.06.2026 from Catania to Rome, we missed our connecting flight from Rome to Vienna. The airline was unable to offer us an alternative flight on the same day. Instead, they provided us with hotel accommodation and taxi transportation in Rome, and we were rebooked on a flight the next day 29.06.2026. As a result of the delay, we lost an entire day, missed an important day at work, and were unable to attend important business meetings.In addition, our checked baggage did not arrive with us in Vienna. It was left behind in Rome and we arrived without our luggage, causing further inconvenience.Instead of being in Vienna on Sunday evening at 19:40, we arrived in Vienna on Monday morning 12:00.- Catania-Vienna
- Economy
Gorana B
Verified | Jun 29, 2026Catania-Vienna
Economy
No reason given
Due to the delay of our flight from Catania to Rome, we missed our connecting flight from Rome to Vienna. The airline was unable to offer us an alternative flight on the same day. Instead, they provided us with hotel accommodation and taxi transportation in Rome, and we were rebooked on a flight the following day. As a result of the delay, we lost an entire day, missed an important day at work, and were unable to attend important business meetings. In addition, our checked baggage did not arrive with us in Vienna. It was left behind in Rome and we arrived without our luggage, causing further inconvenience.- Catania-Vienna
- Economy
Romy H
Verified | Jun 27, 2026London-Rome
Economy
I arrived to Heathrow for my 10:20 scheduled flight to Rome. Upon arrival, at 9:45am, I was informed by email and on the gate notice board, that the flight had been cancelled until 11:55, and that the gate and boarding would start at 11:15. I went to the gate, 19A at 11:25, and the gate was already closed. How can boarding stop 10 minutes after it starts? The whole time the ITA app gave me 0 updated. It then told me after i missed the flight, it was it had been scheudled to depart at 11:30, 25 minutes before 11:55, which is what I was emailed. I would like a refund of my ticket. I have now had to buy a new plane ticket to rome for later today. Which i am currently waiting for. its now currently already delayed 30 mins, and i have a connection to Rome in Frankfurt so, hopefully I will be able to get the connecting flight.
- London-Rome
- Economy
Hadi A
Verified | Jun 17, 2026Nice-Diass
Economy
Claim escalated to airline
The absence of my suitcase forced me to buy essential clothing in an emergency, which resulted in unexpected additional costs. Furthermore, the airport staff informed me that ITA Airways' delivery service could take several days to get my baggage to me. Due to the absolute medical urgency of the situation, I was forced to pay extra fees to arrange and speed up the delivery of my suitcase myself. This expense and immediate action were critical because the suitcase contained my father's medication. He suffers from an extremely severe and unstable form of diabetes, a serious condition that requires taking medication at very strict times with absolutely no room for delay. This transport delay by your airline put his health in immediate danger by forcing him to wait for vital medicine. Given these major inconveniences, the medical emergency, and the psychological stress involved, I request the full reimbursement of both the clothing expenses bought in an emergency and the transport and delivery fees that I had to advance to recover my baggage. You will find all the corresponding receipts and invoices attached to this claim. I look forward to your swift response and a fair compensation for the damages suffered. Yours faithfully.
- Nice-Diass
- Economy
- Claim escalated to airline
Vojtech P
Verified | Jun 15, 2026Rome-Sao Paulo
Economy
My travel was scheduled for Monday, 8th June 2026. Despite this, my luggage was not returned to me until the evening of Thursday, 11th June 2026 β a delay of three days. This caused significant personal inconvenience, professional disruption, and direct financial loss. 1. LACK OF CLOTHING AND EMERGENCY PURCHASES As all of my clothing was contained within my delayed luggage, I had no change of clothes for the entire three-day period. Given that I had a series of business meetings scheduled during this time, I was compelled to purchase emergency replacement clothing β including shirts, trousers, underwear and socks β in order to present myself appropriately in a professional setting. I also had to replace personal care and toiletry items that were packed in my bag. 2. TRANSPORTATION TO OBTAIN ESSENTIAL ITEMS Of course, in order to purchase these essential items, I was required to arrange and pay for transportation to and from stores. 3. AIRPORT PICK-UP AND ADDITIONAL PARKING COSTS I had arranged a private vehicle to collect me from the airport upon my arrival. Due to the significant time lost completing paperwork and searching for my luggage at the airport, the driver was required to wait considerably longer than planned. This resulted in additional parking charges being incurred. All of the above expenses were a direct and unavoidable result of the airline's failure to deliver my luggage within a reasonable timeframe. I wish to note that under EU Regulation EC 261/2004, passengers are entitled to claim reasonable expenses incurred as a result of delayed baggage, and I am submitting this claim on that basis to ask, at least for the necessary cost of the purchased clothes.
- Rome-Sao Paulo
- Economy
Anonymous member
Verified | Jun 3, 2026Paris-Milan
Economy
Flight delay of more than 3 hours
Dear Sir or Madam, I am writing to formally lodge a complaint regarding flight ITA Airways AZ357 from Paris Orly to Milan, scheduled to depart at 07:30 on June 3rd. The departure of the flight was significantly delayed and only took place at 10:30, resulting in a delay of three hours. This delay had serious consequences. I am COO from Hitachi Energy France, and I was travelling to Milan for an urgent and important customer meeting. Due to the delay, I arrived far too late and was unable to properly attend the scheduled meeting. As I had a return flight to Paris already booked for the same day, there was no opportunity to reschedule or hold the planned discussions. Given the circumstances and the impact of this delay, I hereby request: A full refund of the flight ticket, and Compensation for the disruption and the missed business opportunity, in line with applicable passenger rights regulations (EU261). Regards, Patrick PlasOverall
- Flight delay
- Paris-Milan
- Economy
- Loss: β¬500
- Desired solution
Refund
Sophie M
Verified | Jun 2, 2026Brussels-Milan
Economy
Strike
I uploaded the new ticket (my flight on the 2nd of June was cancelled, I called the airline and I got a new flight on the 3rd of June).- Brussels-Milan
- Economy
Raed A
Verified | Jun 1, 2026Amsterdam-Lamezia
Economy
my holiday was for 5 days, the item in my bag were all needed as swimming , underwear, shirt , hygenic items
- Amsterdam-Lamezia
- Economy
Alexis R
Verified | May 30, 2026Venice-Naples
Economy
My checked baggage was delayed on my journey from Venice (VCE) to Naples (NAP) via Rome Fiumicino (FCO) on 24 May 2026. A Property Irregularity Report (PIR) was filed upon arrival in Naples. The baggage did not arrive with my flight and was delivered on 28 May 2026, approximately four days later. The delay caused significant inconvenience during my trip and required me to be without my personal belongings until the baggage was returned.
- Venice-Naples
- Economy
Paul L
Verified | May 26, 2026Paris-Rome
Economy
Both my wife & I didn't get our luggage after several delayed flights. The luggage was last tracked after arriving in Paris and then it wasn't put on the flight to Rome. It caused alot of stress as we weren't able to shop to buy the things we needed so we chose to have friends drive us to the airport to retrieve our luggage rather than wait an extra 48+ hours to have the airport deliver our luggage. The receipt for gas has been uploaded.
- Paris-Rome
- Economy
Arlene L
Verified | May 26, 2026Paris-Rome
Economy
We chose to drive to the airport to pick up our luggage which interrupted our vacation plans. When the airport called me around 3:30 p.m. on May 6th and told me that the luggage would have to be delivered to us by courier and that it would take another 48 hours just wasnβt acceptable. Rather than incur an enormous expense by purchasing all the things we would need, we opted to pick it up ourselves. The trip to pick up the luggage was 6 hours return.
- Paris-Rome
- Economy
Anonymous member
Verified | May 23, 2026Montreal-Toronto
Economy
Montreal to Toronto β Flight AC487 (Air Canada) Unfortunately, her journey involved multiple issues: The initial flight from Delhi was delayed by approximately 1.5 hours. Her connecting flight from Rome to Toronto was changed without prior notice, and she
Dear Sir/Madam, I am writing on behalf of my mother, Arti Sharma, to formally request compensation regarding her recent travel with ITA Airways. She traveled from Delhi to Toronto via Rome on April 2, 2026 (Flights AZ 769 and AZ 650). Due to operational changes, her journey was rerouted and included additional segments: Rome to Montreal β Flight AC893 (Air Canada) Montreal to Toronto β Flight AC487 (Air Canada) Unfortunately, her journey involved multiple issues: The initial flight from Delhi was delayed by approximately 1.5 hours. Her connecting flight from Rome to Toronto was changed without prior notice, and she was rerouted via Montreal. During the Montreal stop, she was required to remain onboard for approximately 4 hours, causing significant discomfort. Her final arrival in Toronto was significantly delayed (scheduled 5:30 PM, actual arrival around 9:00 PM). After arrival, she had to wait nearly 3 hours for her baggage, and one bag was missing and delivered the next day. The delivered baggage was damaged (visible scratches on the suitcase). Due to these disruptions, the overall travel experience was extremely inconvenient and disappointing. Additionally, because of the delay and baggage issues, we had to purchase a new suitcase. Furthermore, additional expenses were incurred, including pre-booked parking at Toronto Airport that could not be utilized as planned. Given these circumstances, we kindly request compensation for: Flight delay and disruption Rerouting and extended onboard delay in Montreal Baggage delay and inconvenience Damage to baggage Cost of purchasing new baggage Additional expenses incurred due to the delay For your review, I have attached the flight booking details, all boarding passes, parking booking, and photographs of the damaged baggage. Please advise on the next steps and any further documentation required to process this claim. We look forward to your prompt response and a fair resolution. Thank you for your time and consideration. Kind regards, Kapil (On behalf of Arti Sharma)Overall
- Flight delay
- Montreal-Toronto
- Economy
- Desired solution
Gerald C
Verified | May 22, 2026Catania-Naples
Economy
Successful claim
I was informed by the airline that possibly a flight will depart Rome to NAP at 18:00, but the airline representative was not sure. This was a total inconvenience as I had meetings scheduled for later on in the day. I rented a car and drove due to the cancelation of the FLT and the agents comments on not knowing if a flight would be available.
- Catania-Naples
- Economy
- Successful claim
Ahmad A
Verified | May 20, 2026Amsterdam-Tunis
Economy
Dear ITA Airways, I would like to formally request compensation regarding my delayed baggage case (File Reference: TUNAZ24107). The delay of my baggage caused me significant hardship and distress during my stay in Tunisia. I arrived there without my clothes, personal belongings, or essential medication for my severe anemia condition. Because I did not have access to my medication, I experienced direct health symptoms and physical discomfort during this period. This situation was extremely difficult for me and caused serious inconvenience and stress. In order to manage the situation, I was forced to purchase several necessary items such as clothing and personal essentials. Unfortunately, due to outdated systems and local conditions in Tunisia, I was not able to obtain receipts for all purchases. I kindly ask ITA Airways to take into consideration the difficult circumstances I experienced, including the medical impact caused by the absence of my medication and the fact that I was left without basic necessities for several days. I respectfully request fair compensation for the damages, expenses, and inconvenience caused by this baggage delay. Thank you for your attention, and I look forward to your response. Kind regards,
- Amsterdam-Tunis
- Economy
Nael G
Verified | May 18, 2026Florence-Geneva
Economy
Successful claim
I tried with the company to find a way to get back to Geneva (near my home) today or tomorrow, but they did not propose any option for me. I will miss my meetings at work, which will cause me a lot of trouble because of this delay.
- Florence-Geneva
- Economy
- Successful claim
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