ITA Airways complaints: comments, page 4
307 comments
Jessica N
Verified | Oct 21, 2025
Rome-Boston
Economy
No reason given
The other traveler has contacted. Our flight got cancelled and we had to go home a day early and pay out of pocket for the hotel for one night. Again, my other traveler has those receipts.
- Rome-Boston
- Economy
Nathaniel U
Verified | Oct 18, 2025Los Angeles-Venice
Economy
No reason given
We got emails that our flight was delayed for 5 hours. We were supposed to arrive at 2:30 instead we are now going to arrive after 7 Upon arriving to Rome airport, we spoke with 3 different ITA airline desks and no one helped us get compensation for our delayed flights. They kept sending us to different desks and when we went to that desk they sent us to another desk then another desk. None offering to help us further. We are traveling with an infant and the delay caused difficulties in our travel plans. We paid for a jazz concert in Venice which we are going to miss and wonβt be able to get a refund for the concert either.- Los Angeles-Venice
- Economy
Christopher N
Verified | Oct 18, 2025Rome-Los Angeles
Economy
Successful claim
Technical problems
Flight was delayed 5 hours and I missed my appointment. Now I donβt know what to do. This is bad for me- Rome-Los Angeles
- Economy
- Successful claim
Dennis D
Verified | Oct 18, 2025Rome-Los Angeles
Economy
No reason given
five hours delay anticipated..have not left Rome yet. I know we should wait until arrival but decidedd to apply anticipating 5 hour late arrival.- Rome-Los Angeles
- Economy
Nelson Jose C
Verified | Oct 18, 2025Athens-Madrid
Economy
No reason given
We were a group of eight people, three seniors and one deaf. The flight was canceled and there was no notification. The problem was that they accommodate us on three different flights at different time. We lost the money for the flight to Rome. We couldn't visit Rome.- Athens-Madrid
- Economy
Kelvin D
Verified | Oct 16, 2025Athens-Madrid
Economy
Claim escalated to airline
No reason given
The airline never sent us an email or notified us of the cancellation until we checked in at the airport. We were given no reason for the cancellation. They placed us on three different flights, splitting us up with a group of elderly and hearing-impaired people. They gave me a flight to France with a 45-minute layover that wasn't feasible. In short, we never received fair treatment, reasons, or respect for the situation.- Athens-Madrid
- Economy
- Claim escalated to airline
Anya A
Verified | Oct 16, 2025Nice-Catania
Economy
Bagage perdu depuis plus de 2 mois
My name is Anya Ait Ali Yahia, and I am writing to formally request compensation for the loss of my checked baggage on August 12th, 2025, during my journey with ITA Airways on flights AZ355 (NiceβRome) and AZ1735 (RomeβCatania). Upon boarding in Nice, I was asked by the cabin crew to check in my cabin baggage due to lack of space in the overhead compartments. Unfortunately, that bag never arrived at my final destination in Catania. A Property Irregularity Report (PIR) was filed immediately at the airport under reference CTAAZ21247. Despite having submitted all required documents and following up as instructed, I have received no update or compensation to date. It has now been over two months since the incident, and the bag must be considered permanently lost. The bag and its contents are valued at approximately β¬2,000, and I have incurred additional expenses of around β¬1,000 for essential items during my stay, all of which can be supported with receipts and other documentation. In accordance with the Montreal Convention and EU passenger rights regulations, I am therefore requesting: Full compensation for the loss of my baggage and its contents; and Reimbursement of the essential purchases made as a direct result of this loss I kindly ask that you confirm receipt of this claim and provide a response or compensation within 30 days, as required by consumer protection regulations.Overall
Bagage
- Nice-Catania
- Economy
Suzette F
Verified | Oct 13, 2025Venice-Cape Town
Economy
Strike
## Transport Strike Chaos We got hit with a transport strike, and we had to wait 11 hours at Rome's airport for our connecting flight. We only had a 1-hour layover initially. To make matters worse, we had to take a private water taxi from Venice at 2:30 AM, which cost a whopping β¬228. There were no other options, and it was the only time they could assist us. What a nightmare experience! And we whent to a lounch to take a bath. We need to pay for it Β£106. That was bad- Venice-Cape Town
- Economy
Gerhard F
Verified | Oct 13, 2025Venice-Cape Town
Economy
Strike
## Transport Strike Chaos We got hit with a transport strike, and we had to wait 11 hours at Rome's airport for our connecting flight. We only had a 1-hour layover initially. To make matters worse, we had to take a private water taxi from Venice at 2:30 AM, which cost a whopping β¬228. There were no other options, and it was the only time they could assist us. What a nightmare experience!- Venice-Cape Town
- Economy
Mary Jane C
Verified | Oct 13, 2025Los Angeles-Florence
Economy
I went without my luggage for over three days. Had only my limited backpack with me with very few things that was needed on my trip.
- Los Angeles-Florence
- Economy
David G
Verified | Oct 12, 2025Tel-aviv-New York
Economy
No reason given
Hi I have simply get a cancellation massage without any explanation of a reason. I wasnβt offered an alternative flight. So I have ordered another flight from another company. I havenβt get also any information about the refund that I deserve.- Tel-aviv-New York
- Economy
Andrew B
Verified | Oct 11, 2025Florence-Miami
Economy
No reason given
They said they changed the flight days ago yet I bought my ticket 1 day before. No notification at all. Horrible experience.- Florence-Miami
- Economy
Emmanuel Kimbi T
Verified | Oct 10, 2025Rome-Catania
Economy
Weather conditions
I arrived at the Catania Airport at about 6 pm instead of 02:40 pm as indicated in the flight itinerary. We were told that are couldn't have landed at the CTA due to weather issues. The pilot then redirected the landing to Comiso airport. This incident ruined my Monday program of visiting the 3SUN Giga-factory by O4:30pm with other members of the program I came to Catania to attend ( European Youths for Energy Forum).- Rome-Catania
- Economy
El Hassen M
Verified | Oct 10, 2025Rome-Algier
Economy
Technical problems
The flight was delyed for more than 3 hours and we were waiting layong on the floor no one inform us , my mom was sick as well and she got very sick because no where to lay .was very critical situation .- Rome-Algier
- Economy
Anne-Marie R
Verified | Oct 9, 2025Brussels-Rome
Economy
On september, 20, 2025, I flew from Brussels to Rome with ITA Airways, catching AZ1607 to Bari at 5 :35PM. My luggage didnβt arive until Saterday 27th of September in Bari. Since I was in Otranto at the time, I had to travel 2x199km to retrieve my luggage. I sincerely hope to be reimbursed not only for my travel expenses and the mileage allowance from Otranto to Bari and back but also for the inconveniences I experienced during my stay in Puglia.
- Brussels-Rome
- Economy
Michael R
Verified | Oct 9, 2025Rome-Naples
Economy
No reason given
This was huge inconvenience for me and my wife having to wait from 7:00am- 1:30pm for our first trip for our anniversary. It was very exhausting and put a damper on the whole day.- Rome-Naples
- Economy
David M
Verified | Oct 7, 2025Toronto-Ronchi De Legionari
Economy
No reason given
After travelling to Rome and arriving 45 minutes before our connecting flight to Trieste, we were forced to stay in the Rome airport for an additional 3.5+ hours. As well, we had to change our destination from Trieste to Venice and delay\reschedule our transportation - ultimately delayiing our arival in our final destination by 5-6 hours.- Toronto-Ronchi De Legionari
- Economy
Maria Milagros Borres R
Verified | Oct 7, 2025Brindisi-Manila
Economy
No reason given
ITA AIRWAYS CHANGED MY FLIGHT INSTEAD FROM 7:10PM THEY MOVED IT TO 9:20PM. DID NOT INFORM ME ABOUT THE CHANGES AND MY CONNECTING FLIGHT WAS AFFECTED TOO. THEY ONLY GAVE ME 15MINUTES TO DO THE TRANSIT IN ROME WHICH IS VERY IMPOSSIBLE. NOW EVERYTHING IS CLOSED IN THE AIRPORT AND I SLEPT ON THE FLOOR UNTIL MORNING INSTEAD OF HAVING A DECENT SLEEP IN HOTEL AS A COMPENSATION IT HAD CAUSED ME. I NEED A FULL REFUND FOR A REALLY HORRIBLE EXPERIENCED THAT HAPPENED TO ME TWICE ALREADY, SAME AIRLINE.- Brindisi-Manila
- Economy
ΞΞ±ΟΞΉΞ»ΞΞ½Ξ± Ξ
Verified | Oct 6, 2025Athens-Nice
Economy
Claim escalated to airline
No reason given
The update we received (one week before our flight) concerns a change to our itinerary, moving it one full day earlier than the originally scheduled date, which is unacceptable. It is not possible for us to travel to another country earlier, both due to professional obligations and accommodation arrangements. Additionally, extra expenses were caused by the change (transportation, accommodation, etc.). There was luck of communication and no assistance was provided for next steps and refund procedures. The situation caused extreme inconvenience, stress, and disruption to our plans. Ultimately, we were forced to cancel the entire reservation and missed our trip entirely because the only available flights were on dates that did not suit us. This level of service is unacceptable, and the airlineβs failure to provide timely solutions or support directly resulted in financial loss and personal inconvenience. We therefore request a full refund for the booking, including any additional costs incurred due to this change.- Athens-Nice
- Economy
- Claim escalated to airline
Albert G
Verified | Oct 4, 2025Rome-Miami
Economy
The communication the entire time was not good with no information and misinformation. It was extremely stressful and interrupted our lives.
- Rome-Miami
- Economy
Adam E
Verified | Oct 4, 2025Rome-Tokyo
Economy
Compensation Request for Delayed Baggage β Booking Ref: XIYO2O
Dear ITA Airways Customer Service, My name is Adam Eshed, and together with my partner Hadas Segal, we traveled with ITA Airways under Booking Reference: XIYO2O from Rome Fiumicino to Tokyo Haneda on Flight AZ792 (01 Oct 2025). Upon arrival in Tokyo, two of our checked bags (one full suitcase and one large backpack) did not arrive. They were only delivered the following day, leaving us without our belongings for over 24 hours. As a result, we were forced to purchase basic clothing and essential hygiene products (underwear, shirts, toothbrush, toothpaste, and other toiletries) in order to get through the day without our luggage. Beyond the financial costs, this situation also caused us significant inconvenience and distress, as we had to spend valuable time and energy dealing with the issue instead of focusing on our planned trip. In accordance with the Montreal Convention and ITA Airwaysβ conditions of carriage, we respectfully request compensation for: 1. The expenses incurred for the necessary purchases made during the baggage delay (we will provide receipts as required). 2. Additional compensation for the inconvenience and disruption caused to both of us as passengers. Please confirm the reimbursement process, the required documentation, and how ITA Airways intends to handle compensation in this matter. This claim is being made on behalf of both of us: Adam Eshed and Hadas Segal. Thank you for your assistance. Sincerely, Adam EshedOverall
- Baggage didn't arrive
- Rome-Tokyo
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Lorenaclaudia C
Verified | Oct 3, 2025Buenos Aires-Malta
Economy
Successful claim
No reason given
The flight was scheduled for departure at 12:55 on 29/09/25. We arrived at the airport at 10:00. We haven't received any notification until the departure time. And that left us at the airport for around 10 with all the luggage.- Buenos Aires-Malta
- Economy
- Successful claim
Ellen G
Verified | Oct 1, 2025Catania-Berlin
Economy
Successful claim
No reason given
Because of the delay of the first flight, we missed our other flights and had to stay one more day in Rome, missing a work-day on Monday.- Catania-Berlin
- Economy
- Successful claim
Daniel J
Verified | Oct 1, 2025Buenos Aires-Malta
Economy
No reason given
The flight was scheduled for departure at 12:55 on 29/09/25. The previous day ai received an email telling me that the second part of the trip had a delay of 5 hours. But for the first part it was no communication at all. No email, no text. I have contacted the company but they didn't help. And the overall experience of flighting with ITA was very bad. No customer care at all- Buenos Aires-Malta
- Economy
Henry Lenin L
Verified | Sep 29, 2025Rome-Miami
Economy
Successful claim
Technical problems
Engine broke in the runway,we waited more than 4 hours inside the plane, then it's booked another flight 4 hours later- Rome-Miami
- Economy
- Successful claim
Delfa Sabrina J
Verified | Sep 29, 2025Rome-Miami
Economy
Successful claim
Technical problems
I was at the Rome airport taking a flight to Miami at 10:35 am and the flight was delayed for airplane mechanical issues more than 5 hours, the flight was delayed until 12:30 midnight- Rome-Miami
- Economy
- Successful claim
Maria Mercedes M
Verified | Sep 26, 2025Buenos Aires-Barcelona
Economy
Technical problems
My husband Sebastian Trincavelli contacted the airline claiming for the full familiy compensaciΓ³n The commuunications and reimbursement request are in his file- Buenos Aires-Barcelona
- Economy
Charles G
Verified | Sep 22, 2025Bologna-Nice
Economy
No reason given
I'm scheduled to arrive at my final destination on September 23rd at 10:30 instead of the 22nd at 18:30. The airline did not provide a single explanation as to why the flight was cancelled. The only emails I received were about upgrading to business class to take advantage of their wonderful service which I find completely ridiculous given the circumstances. I had to completely change my schedule around this disturbance even though I had planned everything a long time in advance.- Bologna-Nice
- Economy
Brenden S
Verified | Sep 21, 2025Vienna-Catania
Economy
Successful claim
No reason given
My flight from Vienna to Rome was delayed which caused me to miss my connecting flight which was the last one out, so I had to stay until the next flight in the morning making me late for work the next day- Vienna-Catania
- Economy
- Successful claim
Sebastian T
Verified | Sep 20, 2025Buenos Aires-Barcelona
Economy
Technical problems
As you can see in the emails attached, the airline proposed us a flight with almost 13 hours delay, and a 2 days delay in Rome ( as we were only able to take the second flight 2 days after travelling). Finally I was reassigned the same flight than the originally paid, BUT , 1 day later. So finally I arrived 24 hours late, and I have to stay one day more in Argentina. ITA airlines did not cover us any hotel, transportation nor food during this day, they requested us to managed all this by ourselves, mentioning that then they would compensate us. By email , they informed us no compensation at all, so what the employees at the counter did not said us the truth. All in all, we were 5 people delayed, including 2 children that had to manage all the delay by our own, arriving 24 days late to our house.- Buenos Aires-Barcelona
- Economy
Joseph V
Verified | Sep 20, 2025Naples-New York
Economy
No reason given
My flight was scheduled for 11:25am. It was canceled a little after 6am when I was already in my way to the airport. I was never notified until I arrived at the airport- Naples-New York
- Economy
Julia V
Verified | Sep 19, 2025Munich-Palermo
Economy
No reason given
Flight Plan was: Munich - Milano 09:35 departure Connecting flight Milano - Palermo 12:50 departure Delay Munich - Milano New departure 12:00 Missed connecting flight in Milano New flight Milano - Palermo 18:15 Again this flight is delayed New departure 18:55 Luggage is lost, may be in Palermo. May be additional costs. Rental car was booked on expected arrivaltime. May be additional costs. Expecting refund. Thanks- Munich-Palermo
- Economy
Matthew D
Verified | Sep 18, 2025Amsterdam-Reggio Calabria
Economy
No reason given
My flight from Amsterdam to Rome was cancelled. Their solution was to put me on another flight that went from Amsterdam to Paris and then from Paris to Rome. The paris flight was early enough that I could not make it with work. I called to ask them to put me on a different flight from KLM that went from Amsterdam to Rome around the same time. They refused stating they couldn't wouldn't do it. I told them I couldn't make the paris flight but they would not accommodate me. In the end I had to call my work and beg with them to allow me to take extra time off that I did not have the right to take.- Amsterdam-Reggio Calabria
- Economy
Debbie D
Verified | Sep 15, 2025Rome-Palermo
Economy
Successful claim
No reason given
I was not given an alternative to our booking. No confirmation from where I purchased the tickets nor from the airline, which led my to buy a new ticket while we were already in Rome.- Rome-Palermo
- Economy
- Successful claim
Anneke M
Verified | Sep 15, 2025Amsterdam-Rome
Economy
Successful claim
No reason given
The flight was replaced to 20.30 by KL1609. And that flight had a delay as well. So at the end I arrived in Rome at 23.45- Amsterdam-Rome
- Economy
- Successful claim
George A
Verified | Sep 14, 2025Amsterdam-Rome
Economy
Successful claim
No reason given
I needed to fly the night earlier due to needing to be on the ground by 3pm on the Sunday 14th for my onward travel- Amsterdam-Rome
- Economy
- Successful claim
Chinon M
Verified | Sep 13, 2025Rome-Paris
Economy
No reason given
My flight was cancelled today 13/09/25. It was a direct flight to Paris. They rebooked me on a connecting flight that was going to take 7 hours instead which caused me to miss my business meeting. I saw there was an earlier flight at 8am and attempted to call them but was advised it was a business seat and couldnβt place me on the flight and the connecting flight was the only one they could put me on for Monday hence me missing my business meeting and having to go a day earlier and find a hotel.- Rome-Paris
- Economy
James L
Verified | Sep 12, 2025San Francisco-Rome
Economy
Successful claim
No reason given
Our flight to Rome was cancelled until the next evening. They didnβt inform us until we were already at the airport. It was a big hassle without clear communication about how it would be resolved. The desk crew were contractors who made it clear they were only representing ITA and that we should come back the next morning to see if we could get better flights. We were supposed to fly directly to Rome, but they first wanted us to go through Heathrow then Munich then Rome. Eventually, we flew to Barcelona and then onto Rome. I tried to take it in stride, but my wife Yolanda was crying and said βletβs just not go.β We were going to visit our daughter, who has been working in Italy.- San Francisco-Rome
- Economy
- Successful claim
Cole P
Verified | Sep 12, 2025Florence-Washington
Economy
Successful claim
No reason given
Our return was supposed to be FLR to FCO to IAD. The night before the flight, I received an email saying the flight from FCO to IAD was canceled (see attached). I called and spoke with someone from ITA on the phone and they rebooked us from FLR to FCO to BRU to IAD, thus adding an extra leg. In addition, they mistakenly downgraded us from business class to coach for the leg from BRU to IAD (the entire trip had been in business class for all pax). I only realized this when I tried checking into the BRU to IAD flight. When I called back to explain, they admitted to the mistake but they either said there is nothing they could do or they would put me on hold and then hang up after 30 minutes. This went on for 5 hours. I also tried to get Amex to call them but they also hung up on amex after putting them on hold numerous times. When we got to the airport at FLR, we asked if they could put us back in business class or put us on another flight and they declined. When we got to FCO, we were able to be put on a United flight from FCO to IAD in business class. However, this flight takeoff was delayed from 10:20AM until 13:39 and did not land until 17:53 (which was supposed to land at 14:10). The original flight was supposed to land even earlier. Even further, they lost one of our bags and we did not receive it until 9/9/25 late in the evening. The entire experience was so degrading and made us feel helpless since ITA kept refusing to resolve a mistake they made after canceling our flight less than 24 hours before takeoff. They were so rude and unhelpful. I got less than 1 hour of sleep because I was calling until the early hours of the morning trying to get a hold of someone that could help us and we had to leave for FLR at 4:30AM.- Florence-Washington
- Economy
- Successful claim
Jenna M
Verified | Sep 12, 2025Rome-Naples
Economy
ITA AIRWAYS has received full contents and receipts but havenβt put full contents down in the form as you only cover up to β¬1920 and these items already exceed that. Our luggage has been now missing for round 75 days we have been contacting the airline phone call and emails getting nowhere weβve asked them to provide us with lost luggage report and they havenβt provided this yet so we canβt proceed with our insurance please let us know if you need anymore documents.
- Rome-Naples
- Economy
Elizabeth M
Verified | Sep 8, 2025Rome-Washington
Economy
Successful claim
No reason given
I was notified at 6:30 p.m. the night before my departure that my original flight had been canceled. That flight was a direct one, scheduled to depart at 10:40 a.m. The alternative flight I was given left much earlierβat 8:25 a.m.βwhich meant I had to leave my accommodation in the middle of the night to get to the airport on time. To make matters worse, the first leg of the new itinerary was delayed, and with a layover of just over an hour, I had to sprint through the airport to catch my connecting flight back to the U.S. The entire ordeal added significant stress and several extra hours to my journey home.- Rome-Washington
- Economy
- Successful claim
Danielle C
Verified | Sep 7, 2025Rome-New York
Economy
No reason given
We were kept on the tarmac in boston - a location divertion for 4 hours until around 930. With no updates or direction we were bussed to baggage claim. Our planr waited there until 130 AM before we received our luggage. Still no direction was provided. we were told we woild be reimbursed financially for our personal travel. I got myself to a hotel via taxi , covered hotel costs, bought a flight to jfk for next morning and got my taxi there. The taxi fee of 25$ for night prior is not in screenshots and I used one on premises.- Rome-New York
- Economy
Rafia B
Verified | Sep 7, 2025Rome-New York
Economy
No reason given
My flight was rerouted to Boston instead of JFK. This was very disruptive to me, led me to sleep at the airport and book a train to get to my location. This was a terrible experience and I hope I get refunded appropriately.- Rome-New York
- Economy
Kwasi O
Verified | Sep 7, 2025Amsterdam-Milan
Economy
Successful claim
No reason given
I contacted the airline at the airport and the person at the check in desk in Amsterdam told me that they cannot spawn a flight so I will have to wait somewhere in Milan. And the airline said they were not responsible for my trains. Even though their 5 hour train delay caused me to miss all available trains. Also, I am stranded in Milan central as I type this since my connecting trains were all gone when I arrived. I have to wait for the next available train which is at 5:15am. I am sitting outside in the Central station- Amsterdam-Milan
- Economy
- Successful claim
Vedran V
Verified | Sep 4, 2025Cairo-Ronchi De Legionari
Economy
No reason given
So this flight what was cancelled was not the first time, this already happend last time when i have same flight and also they didnt inform me before i came to desk.- Cairo-Ronchi De Legionari
- Economy
Anonymous member
Verified | Sep 3, 2025Rome-Montreal
Economy
Excessive seat fees charged by ITA Airways
Dear Customer Service Team, I hope this message finds you well. I am writing to address a charge I was obliged to pay during the check-in process at ITA Airways. When my spouse and I attempted to check in, the agent informed us that we would need to pay an additional fee for our seats in order to receive our boarding passes. Note that we had economy seats for a short flight from FCO to NAP. The agent wrote the cost on a piece of paper and directed us to the ITA Airways ticketing agent, who requested that we pay 140 euros each, totaling 280 euros. We were given two receipts. I have attached my receipt and my spouses receipt. The receipt indicates an Excess Charge and Keep for seats. Please note that we had already paid for our seats during the online check-in process, for which we were charged 24 euros each. I called ITA Airways to dispute this excessive charge, but they informed me that it was not their responsibility as this was a connecting flight managed by Air Canada. I submitted a claim to Air Canada and they informed me that it was the responsibility of ITA Airways. Additionally, we later spoke with other families who were re-routed via Naples as we were, and they were not charged any extra fees. I understand this may be an unusual situation, and I appreciate your help in resolving this matter. This unexpected charge was concerning for us, and we would appreciate your assistance in reviewing and reversing this charge. Please let me know if you need any more information from my side. Thank you for your attention to this matter.Overall
- Having to pay additional ridiculous fees for something I had already paid for.
Comfortable Flight
- Rome-Montreal
- Economy
- Loss: β¬280
- Desired solution
Expenses reimbursement
Elisa P
Verified | Sep 3, 2025Brindisi-Paris
Economy
No reason given
Hello! I already submitted a claim for this problem : claim n* #497976 I explained that our first flight (NICE-ROME) was delayed so we missed our second flight to Brindisi (ROME-BRINDISI) We had to stay one complete night in Rome and had another flight the day after at 10pm ! So we stayed one night at a hotel (Hilton Gardeen in Rome) and had to buy many things because we had no luggages ! I already send you the receipt of what we bought in my previous claim But I forgot to send you the receipt of the hotel in Brindisi where we could not go the first night ! The charged us the first night so I ask you to refund us this night (272e as you can see on the e mail) because we could no arrive on time at the hotel because of YOUR plane was delayed ! I will certainly not pay for a night when I was not here ! So thank you to refund me this night And one more thing : our flight to go back to Paris on the 3rd September was CANCELED !! So we had to take another flight with another comagny be cause we have to go back to work ! So as you can see in the pictures, the ticket for the flight was 235e PER PERSON !! We got refunded for the flight cancellation but only 145e ! So I ask you to refund me the difference between the two flights (90e) because I had to book another flight BECAUSE OF YOU !! I think you caused us enough problems this summer so please do all that quickly because I had to pay a lot of things BECAUSE OF YOU AGAIN !! Thank you.- Brindisi-Paris
- Economy
Anonymous member
Verified | Sep 1, 2025Milan-Palermo
Economy
Excessive baggage and double dipping
We got charged 85 euro on check for a second bag, I had pre paid for additional baggage in advance on the ITA page and had a print out of the receipt Upon check in, I was told Bad luck itβs not showing on our system even though I had a receipt I had to pay on again and to make matters worse they wrote with pen on the ticket that I paid again, no formal second receipt This is just about taking money un fairly. From that time getting into contact with ITA to have this refunded has been impossible the customer service is terrible There is no email just this page to lodge complaints, not acceptable for an airlineOverall
- Charged at the airport for baggage when it was already paid for
- Milan-Palermo
- Economy
- Loss: β¬85
- Desired solution
Refund
Pablo Leandro F
Verified | Sep 1, 2025Rome-Buenos Aires
Economy
Technical problems
We didn't have the opportunity to contact the airline because they only informed us at the boarding gate that the flight wasn't going to depart and they did so after making us wait 5 hours at the airport,- Rome-Buenos Aires
- Economy
Elisa P
Verified | Aug 31, 2025Nice-Brindisi
Economy
Successful claim
No reason given
Hello Our first flight (Nice-Rome) was delayed for 1h30 so when we arrived at ROME Airport, our second flight had left already ! so we had to go to the hotel for one night and we went to brindisi the next day We had to buy stuff, clothes and food because we had no luggageβs. This was very inconvenient I ask to be refunded for all the costs and the tickets plane Thank you- Nice-Brindisi
- Economy
- Successful claim
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