ITA Airways complaints: comments, page 5
307 comments
Lou-Ann F
Verified | Aug 30, 2025
Washington-Geneva
Economy
No reason given
They sent me an email 2 hours ago to tell me that my flight was concealed without any explanation. This is the second time on the same airplane. I never had any explanation. I had to stay one more night in DC, because I couldnβt take an hotel I had to stay in the airport an entire day and I had to change my train ticket from Geneva to Lyon this was 40 more dollars.
- Washington-Geneva
- Economy
Rick Antonius V
Verified | Aug 30, 2025Amsterdam-Rio De Janeiro
Economy
Problems at airport
There was some medical issue on the flight, but there was a delay already and we wouldnt have made the next flight even if the other issue would not occure- Amsterdam-Rio De Janeiro
- Economy
Keda D
Verified | Aug 28, 2025Chicago-Rome
Economy
- September 7th, 2024: We had originally chosen our seats with additional legroom around 4.02.2024 once we received flight information from Glimmer. We paid an additional $65.00 per person each way from Chicago to Rome and Rome to Chicago (approximately $260.00 total). This was for seats 14C (Kathy Dal Santo) and 14A (Keda Dalsanto) each way. On September 7th, I went to confirm our seats and flight information as we were a short time away from our trip. There was an option asking if we would like to upgrade to a higher class. There were 2 options here - 1 - bid on business class seats and 2 - pay a pre-set price to guarantee the seats. We decided to pay the pre-set price in order to secure the seats so we would have a comfortable and restful flight over to Rome. My mother paid with her bank card and confirmed with her bank that the purchase of around $3,000 was truly her. When I went to choose our seats, the online system did not allow me to do so. I called the ITA phone number around 7pm EST for help with this and was informed that we choose our seats when we get to the gate or there is a cost to choose them online. We were okay with this so thought we had our business class upgrade. My mother (Kathy) received an email from ITA Airways later that evening / early the morning of the 8th stating that our upgrade was denied. The email stated our original seats were still in place. We confirmed with the bank that nothing was charged so we were disappointed but figured we would check at the gate if we could upgrade at that time. - September 10th, 2024: I flew from Indianapolis to Hartford, CT where my mom lives and we took the afternoon to confirm our flights and check ins and boarding passes. We were able to check in for our United flight from CT to Chicago without issue. We were not able to check in for the ITA Airways flight from Chicago to Rome. I called ITA Airways around noon EST to confirm our seats and find out how to get boarding passes and was informed we did not have seats from Chicago to Rome but did have seats from Rome to Chicago. I immediately called Glimmer and was informed we did indeed have tickets for the ITA Airways flight from Chicago to Rome. I presumed Glimmer had the correct information and someone at ITA Airways did not so I went about the day and expected to get our boarding passes when we got to the gate on September 11th. I also made a call to United Airlines around 1:30 to confirm our seats. - September 11th, 2024: We arrived at the Hartford, CT airport early for our 11:30am EST flight to Chicago. The United agent confirmed our booking and checked our luggage from CT to ROME. She said she was unable to print the boarding passes from Chicago to Rome and was not certain why but I explained I could not print them either and planned to get them at the gate in Chicago. We arrived in Chicago ahead of schedule which was good since our time between landing and departing to Rome was only 2 hours. We took a bus from Terminal 1 to Terminal 5 and went straight to the ITA Airways gate for our flight. We got to the gate agent and told him we had not been able to get boarding passes. He scanned our passports and told me we did not have tickets on this flight. He entered our names into the system and still nothing for tickets. I immediately called Glimmer (1:39pm CST) and eventually got in touch with Taylor after a couple voice messages back and forth. Taylor informed me there was some sort of glitch with our tickets but the glitch was resolved and our tickets were there. I was told to go back to the gate agent and to have him check again. He did and still we were not on the manifest. I asked them to check if our luggage was on the plane and they checked this and said it was not as luggage can only fly with a ticketed passenger. At this point, the flight has started boarding and we still have no tickets. The gate agent said they had 60 open seats and we could buy tickets there. Glimmer was not able to get this resolved and I felt there was a bad omen about taking this particular flight. The gate agent informed us we needed to leave the gate immediately if we were not taking this trip. My mother and I spent the rest of the day trying to locate our luggage with no success. We decided to not go on the trip and according to a United agent, our initial tickets from Chicago to Rome on September 11th were exchanged for tickets from Chicago to Rome on September 12th. This caused us to be counted as NO SHOW and the remaining flights including our flights home were automatically cancelled. We finally got our luggage on Friday, September 13th and headed to our respective homes on Sunday, September 15th with airfare paid out of our pockets.
- Chicago-Rome
- Economy
Charles O
Verified | Aug 26, 2025Genoa-Paris
Economy
No reason given
We were notified on Aug 3, 2025 that our ITA Airways flight from Genoa to Rome on Aug 8, 2025 was cancelled. That prevented us from getting to the second leg of our flight to Paris (our final destination) before we left early on Aug 9 for California. We called ITA and all the agent told us was that we could get a full refund if we wanted. We did not want a refund we needed a flight to Rome in time for our connection. She said there were no flights. ITA provided ZERO care in helping us try to get to our final destination and we got no money back. The agent was so rude and not apologetic at all. We hunted the internet for new last minute tickets to Paris and all we found were Lufthansa tickets for 878 Euros. We had to get an early morning (4:00) ride to the airport which was 40 minutes away from Zoagli where we were staying. We had to reschedule our prepaid taxi pick up from CDG airport. It was a nightmare!- Genoa-Paris
- Economy
Luca B
Verified | Aug 26, 2025Rome-Boston
Economy
Successful claim
Technical problems
It was really frustrating, I woke up super early to get the flight in Lamezia Terme and after that waiting at the gate for more than 2 hours- Rome-Boston
- Economy
- Successful claim
Mahdi Z
Verified | Aug 26, 2025Rome-Washington
Economy
Successful claim
No reason given
I landed today august 25th, before my flight in rome i checked with united airlines about my bags if they will remove it from ITA and transfer it automatically with the new flight UA they took the tags numbers and they contacted ITA lost and found and they said that they took care of it and they will transfer it to the new flight UA127, my 2 bags are still in rome and i have no clothes with me. If i can have a compensation for my missed bags let me know so i can share the information.- Rome-Washington
- Economy
- Successful claim
Stanley R
Verified | Aug 25, 2025New York-Naples
Economy
Successful claim
The flight was not early. It left JFK late and the pilot said it was due to traffic at the airport. He specifically said we were 25 in line. Also, we landed around 2 hours late. The flight was not on time at all. We arrived at the gate for our connection around 13:50 and the gate agent told us they had already rebooked our connecting flight while we were in the air. As a result, we missed our ferry connection and had to take a much more expensive taxi to our hotel since we arrived around 19:00 when we were supposed to arrive at 14:20.
- New York-Naples
- Economy
- Successful claim
Sophia A
Verified | Aug 24, 2025Sao Paulo-Barcelona
Economy
Successful claim
No reason given
I tried to get in touch, but being on another continent, I was unable to make calls, and my emails were never answered. Also, there is no IT personnel available at the airport.- Sao Paulo-Barcelona
- Economy
- Successful claim
Gisele I
Verified | Aug 23, 2025Naples-Denver
Economy
Successful claim
No reason given
My ITA Airways flight from Naples to Rome was delayed over 5 hours, which caused me to miss all my connecting flights to the United States. Because of this disruption, I had to completely rebook my trip and paid an additional $270 for a new ticket. On top of that, my checked baggage was left behind in Rome and went missing. While waiting for a new flight, I had to pay out-of-pocket for a hotel, Uber rides, and food, which created additional expenses and stress. This delay not only disrupted my travel plans but also caused significant financial loss and inconvenience.- Naples-Denver
- Economy
- Successful claim
Gisele I
Verified | Aug 23, 2025Naples-Rome
Economy
Technical problems
My ITA Airways flight from Naples to Rome was delayed over 5 hours, which caused me to miss all my connecting flights to the United States. Because of this disruption, I had to completely rebook my trip and paid an additional $270 for a new ticket. On top of that, my checked baggage was left behind in Rome and went missing. While waiting for a new flight, I had to pay out-of-pocket for a hotel, Uber rides, and food, which created additional expenses and stress. This delay not only disrupted my travel plans but also caused significant financial loss and inconvenience.- Naples-Rome
- Economy
Jonah Alex C
Verified | Aug 23, 2025San Francisco-Rome
Economy
Successful claim
No reason given
Final Destination is Brindisi. Missing the Train I was meant to get on. No more trains. Have to pay for hotel or expensive ITA airways flight because only business class left. 570$- San Francisco-Rome
- Economy
- Successful claim
Mina Z
Verified | Aug 23, 2025Cairo-Los Angeles
Economy
Successful claim
No reason given
I arrived to my final destination 1800 by pacific time, Subject: Claim for Compensation and Reimbursement under EU Regulation 261/2004 β Flight AZ620 Dear ITA Airways Customer Relations, I am writing to formally submit a claim for compensation and reimbursement under EU Regulation 261/2004 regarding my delayed flight with ITA Airways. β’ Flight number: β’ Route: Rome (FCO) β Los Angeles (LAX) As the delay exceeded three hours upon arrival, I am entitled to β¬600 compensation in accordance with Article 7 of EU Regulation 261/2004.- Cairo-Los Angeles
- Economy
- Successful claim
Carmela P
Verified | Aug 22, 2025Naples-Los Angeles
Economy
Successful claim
No reason given
The delay exceeded 3 hours. I am 71 years old and I had to wait 4 hours before my flight departed. My whole body was in pain and I am requesting compensation.- Naples-Los Angeles
- Economy
- Successful claim
Joshua Z
Verified | Aug 21, 2025Rome-Ronchi De Legionari
Economy
No reason given
Flight was scheduled to depart 09:15 on 20/08/2025. Contacted via email from Booking.com (where I booked the flight) at 16:58 on 19/08/2025 with confirmation of flight cancellation, less than 24 hours prior to the scheduled departure. The airline (ITA Airways) contacted me via email at 17:07 on 19/08/2025 to confirm flight cancellation, but did not offer any explanation. ITA Airways emailed at 05:08 on 20/08/2025 to provide details that I had been placed on a new flight. This new flight was scheduled to depart Rome at 17:00 on 21/08/2025, and include a two-hour stopover in Milan (which my original direct flight to Trieste did not include). This alternate flight would have had me arrive in Trieste over 36 hours later than originally scheduled, which was in no way possible for me and my travel plans. I had a ticket for a connecting bus from Trieste that I was forced to miss. In addition, this alternate flight would have forced me to source accommodation in Rome for an additional night at extremely short notice. In order to try and keep my schedule, I was forced to book a train from Rome to Trieste (via Venice), at short notice and at high cost. I missed an important appointment as a result of my delayed arrival in Trieste, and am obviously out of pocket for the additional costs involved with being forced to make alternate arrangements.- Rome-Ronchi De Legionari
- Economy
Justin N
Verified | Aug 21, 2025Rome-Toronto
Economy
Successful claim
Technical problems
Flight was delayed by 2 hours then once we got to our gate, we were told that the flight got delayed again by 1 hour- Rome-Toronto
- Economy
- Successful claim
Brianna W
Verified | Aug 20, 2025Genoa-San Francisco
Economy
No reason given
We went to check in for our flight that we booked with a scheduled departure for July 15 and when we tried to check in, it said check in wasn't available yet. My home page for my upcoming flights showed the flight information for July 15, but Christopher went to check in and his said July 16. When I clicked into my flight details, that's when it showed the 16th. We immediately checked our booking email to make sure it wasn't our own mistake and our booking emails said we booked our flight for July 15th. I called ITA support to understand what was happening and all they could say was that our "flight was cancelled and rescheduled for the 16th and I'm so sorry". They wouldn't give us any information about why it was cancelled and why weren't informed. They just kept saying sorry and to submit a claim. Due to this, we had to scramble to find another place to stay for a night, which included another train and meals. Additionally, i had to take an unplanned additional day off of work, utilizing a Paid Time Off (PTO) day, i did not want to use.- Genoa-San Francisco
- Economy
Georgios F
Verified | Aug 19, 2025Athens-Barcelona
Economy
No reason given
We finally arrived at 00:00 (delayed again with the new flight for 45 min! ) at the airport of Barcelona , our final destination, instead of that 15:55. We lost our rented car because the rental company was closing at 23:30 (that was 118.82β¬ loss) . The ITA airways only thing they provided, was that new flight that took us at 00:00 as I said earlier (delayed again). I asked for compensation, there at Rome desk customer support (while waiting for the next flight) and they said to do an online compensation procedure. I applied the form online on 14/7/2025( see attached ) and the answer I got was negative (on 21/7/2025 see attached) and the reason was βOur records indicate that flight AZ 719 was delayed due to air traffic control restrictionsβ . I replied back asking for proofs but I never got a response even with several reminders. I was traveling with my family , two small children (3 and 6) , they got dead tired and thank God a friend picked me up and took me to the Hotel , 2 hours away. I will never book with ITA again.- Athens-Barcelona
- Economy
Danial S
Verified | Aug 19, 2025Rome-Los Angeles
Economy
Successful claim
No reason given
The person who was supposed to pick me up at the airport couldn't come because I arrived late and had to take a taxi.- Rome-Los Angeles
- Economy
- Successful claim
Ardit L
Verified | Aug 18, 2025New York-Tirana
Economy
Weather conditions
The take off on July 25 in JFK was delayed and then the flight from Rome to Tirana was rescheduled to the evening flight which kept us at the Airport for about 13 hours.- New York-Tirana
- Economy
Frank F
Verified | Aug 17, 2025Economy
Refund for cancelled flights not actioned
Booking Number SXRXL3 Return flights: Rome - Catania October 2025. The flights were in the names of Farmer and Watts and were cancelled by me on the 3rd of July 2025. I received an email from ITA dated the 4th of July confirming the cancellation and the automatic eligibity for a full refund. 'Automated Refund 055 2109150228 6 INT ITA CC US Market Airline'. US$ 229.50 X 2 = US$ 459.00 The refund has not been forthcoming. I have rung 1-8777931717 on three occasions since the 4th of July. On each occasion I was assured the refund would be advanced and attended to, however the refund is still not forthcoming. Please acknowledge this email and advise me that you have activated the refund. Regards Frank Farmer- Economy
Linda H
Verified | Aug 16, 2025Economy
NO REFUND AFTER 19 DAYS - ON TOP OF THAT, THEY RETAINED $270 FOR PRE-BOOKED LUGGAGE AND SEAT SELECTION ON A REFUNDABLE FLIGHT THAT COST 93 USD!
HORRIBLE POLICY - NO REFUND ON PREBOOKED CHECKED BAGGAGE AND SEAT SELECTION PURCHASED AT TIME OF BOOKING ON LINE. TOTAL TICKET ONLY 93 USD THAT THEY SAY IS REFUNDABLE - THEY KEPT 270 USD FOR A SEAT THAT THEY CAN REBOOK AND BAGGAGE ROOM THAT IS NOT USED. THEY SENT EMAIL REFUNDING THE 93 USD THAT IS STILL NOT RECEIVED AFTER 19 DAYS AND THERE IS NO ANSWER ON THE CUSTOMER SERVICE PHONE AFTER BEING ON HOLD 25 MINUTES. NO EMAIL, NO CHAT LINE. I WOULD NEVER FLY THIS AIRLINE. IF THEIR POLICIES AND CUSTOMER SERVICE ARE THIS BAD, CAN THE PILOT AND GROUND CREW BE ADEQUATE???- Economy
- Loss: β¬93
- Desired solution
Refund
Mnahel S
Verified | Aug 14, 2025Economy
What is the status of my seat from Rome to Chicago
Good day, I have sent an email requesting my status for the seat but no one is answering. Top in that I have called internationally to the customer care and no answer as well. Please be noted that I have upgraded my seat to business but it doesn't show online. Also I have purchased exit seat but now is busy? I need assistant my flight is on 15 Aug from Rome to Chicago. Mnahel Sultan +966 559081769- Economy
- Desired solution
Other
Fouzia A
Verified | Aug 14, 2025Washington-Algier
Economy
Weather conditions
We had a delay of 2 days , very bad trip , late noarding and we had to go from Italy to France and spend 1 night in France with very bad condition- Washington-Algier
- Economy
Florine A
Verified | Aug 13, 2025Rome-Amsterdam
Economy
Successful claim
Subject: Formal EU 261/2004 Compensation Claim β Denied Boarding for Second Passenger To: customer.relations@ita-airways.com (or official claims email) Dear ITA Airways Customer Relations, On 13/8/2025, under booking reference R-4122045, two passengers β Hailey Peterson and Florine Achthoven β were booked on ITA Airways flight AZ110 from RomeβFiumicino to Amsterdam, originally scheduled to depart at 14:35. Both passengers presented themselves at the check-in desk more than 2.5 hours before departure. At check-in, we were immediately informed that we could not board the flight due to overbooking and were instructed to wait. After waiting for approximately one hour, your staff informed us that only one seat was available on the scheduled flight. As we were travelling together, the airline could not accommodate both passengers on the same flight. We were subsequently rebooked on an alternative service with KLM departing at 19:40, arriving significantly later than our original itinerary. This delay was entirely due to the involuntary denied boarding caused by overbooking. Importantly, both passengers were provided with meal vouchers by ITA Airways during the delay, confirming that the airline recognised both travellers as eligible for care and assistance under EU Regulation 261/2004. The same Regulation makes clear that each passenger denied boarding against their will is entitled to financial compensation in addition to care and assistance. For flights under 1,500 km, the applicable compensation is β¬250 per passenger (Article 7 of EU Regulation 261/2004). While compensation of β¬250 has been issued for Hailey Peterson, Florine Achthoven β who was equally affected β has not yet received payment. This constitutes a clear breach of the Regulation. I hereby request the payment of β¬250 to Florine Achthoven within 14 calendar days of this email. Should payment not be received within that timeframe, I will escalate the matter to the Inspectie Leefomgeving en Transport (ILenT) in the Netherlands and to ENAC in Italy without further notice.
- Rome-Amsterdam
- Economy
- Successful claim
Seyed Amir Mehrdad M
Verified | Aug 7, 2025Genoa-Sofia
Economy
No reason given
1. Our main destination was Sofia (SOF), with a connecting flight through Rome (FCO). Our initial flight from Genoa (GOA) to Rome (FCO) on July 13, 2025, was cancelled at Genoa Airport. This occurred after all passengers had already checked in and were at the boarding gate. 2. The cancellation of our first flight from Genoa (GOA) to Rome (FCO) on July 13, 2025, directly led to the cancellation of our connecting flight to Sofia (SOF). The scheduled layover time between these two flights was 2 hours, causing us to miss important pre-arranged commitments at our destination.- Genoa-Sofia
- Economy
Yuris Mirelys P
Verified | Aug 6, 2025Venice-Boston
Economy
My daughter bought my ticket online July 29, 2025 to go from venice to Boston , there was an error in my name and as soon as we realized the same day we called to make the correction to the airline. They asked me for a copy of my passport via Email and I sent it at the same time. Everything seemed to be fixed when I checked the ticket online. When I arrived to do my check on August 6 to take my flight they told me there was an error in the name and I had to call the airline to correct it and make a payment of 29 dollars to be able to make the correction, I called and we paid. After having made the correction and the payment of 29 dollars, I was notified that there was no time because the flight had already left, and that I had no other option than to pay for another flight of 821 euros to leave on August 7, it was a festrating for me and for my daughter who is waiting for me in the US to meet my grandson who has just been born. I hope I can have answers, I called the aerolinia 3 times and they didn't help me, the first 3 people I talked to treated me indecent, and in the end I called again and the last time I'm sorry for talking I treated myself very well. Thank you
- Venice-Boston
- Economy
Felix B
Verified | Aug 6, 2025Rome-Palermo
Economy
No reason given
The flight was delayed by over 3 hours meaning that when I arrived at the airport in Palermo I had to stay overnight as I missed the last bus. This caused major disruptions to my trip and panic, plus additional costs.- Rome-Palermo
- Economy
Alesya G
Verified | Aug 5, 2025Rome-Catania
Economy
No reason given
Landed not in Catania. Plane landed in Palermo and after bus trip I came to Catania later more than 4 hours- Rome-Catania
- Economy
Hannah K
Verified | Aug 1, 2025Chicago-Alghero
Economy
Successful claim
No reason given
I was traveling with my mother who purchased the tickets- Angela DeVere - both of our flights were delayed- Chicago-Alghero
- Economy
- Successful claim
Angela D
Verified | Aug 1, 2025Chicago-Alghero
Economy
Successful claim
No reason given
Due to the late flight we arrived to the car rental office later than the agreed upon time. Due to the delay, I was charged an extra fee by our car rental because our flight was late. I could not contact them to let them know as I had no wifi.- Chicago-Alghero
- Economy
- Successful claim
Lindsey D
Verified | Jul 28, 2025Rome-Brussels
Economy
Weather conditions
First there was delay, then we could not land in Brussel due to bad wheather en then we had to fligh to Schiphol to take the bus to Brussel. Normally whe arrived at 10:40 at Brussel now it was 16:30. We missed a concert by it.- Rome-Brussels
- Economy
Aicha S
Verified | Jul 21, 2025Brussels-Cairo
Economy
Strike
Formal Complaint Regarding Unprocessed Refund β Flight Cancellation on 31 March 2025 Dear ITA Airways Customer Service, I am writing to formally file a complaint regarding a refund that has not yet been processed following the cancellation of my flight to Cairo on 31 March 2025 due to a national strike. On 27 March, I contacted your customer service to request a refund. I was informed that the process could take up to 90 days and that I would receive confirmation. However, I did not receive any confirmation at that time. A week later, I called again, and during this second contact, I was sent a βrefund notice,β which I did receive. I waited patiently until 92 days had passed since my initial request, but no refund had been issued. Upon contacting your service again, I was told that the refund should already have been processed and was advised to check with my bank. My bank, however, could not find any trace of the refund and referred me to either ITA Airways or Mastercard. I contacted both ITA Airways and Mastercard, but neither could provide any evidence of a refund transaction. I was once again referred back to ITA Airways to resolve the matter. In a subsequent phone call with one of your representatives, I was told that my case had been escalated to a higher level and that I would be contacted within two weeks. Unfortunately, it has now been more than two weeks, and I have still received no follow-up or resolution. As a student, I am financially dependent on this refund, and the lack of clear communication and action from your side has caused me significant distress and inconvenience. I respectfully request that this matter be addressed urgently and that my refund be processed without further delay. Please confirm receipt of this complaint and provide an update on the status of my refund. Sincerely, AΓ―cha Sefiani 0552110089109/YIZKMY AZ165 31/03/2025 sefaicha1@hotmail.com
- Brussels-Cairo
- Economy
Vanlaldangi F
Verified | Jul 19, 2025Economy
Delay flight
Our problem is because of flight delay from New Delhi , we canβt reach Rome on time , we are a seafarers suppose to embark today on board , we miss the flight going to Bari they gave us another flight which 7 hours late than our actual flight , since we fail to embark cuz of your flight delay our company is telling us to pay hotel stay on our own , could please help us for hotel stay , I will have to stay at hotel till ship come back to Bari . This is so sad , since itβs not our fault you should hold and notify a little bit longer to another flight for us to catch .
- Economy
- Loss: β¬1000
- Desired solution
Anonymous member
Verified | Jul 11, 2025Economy
Dirty seat, floor, food tray, horrible smell of vomiting
The flight attendant recorded the incidence for the seat 57E under the name Marina Youssef and it will match with my complaint for a full refund. We were stuck with this seat over 12 hours with no cleaning supplies on plane. Seat and floor and tray were very dirty and horrible and smelled so bad snelled and looked like vomit and I had nausea from this horrible situation and it ruined our whole flight. I request a full refund. The flight attendant documented the whole thing and assured that this is a terrible situation and we are eligible for full refund. No cleaning supplies on plane and it was full and delayed.- Economy
Zouhair C
Verified | Jul 8, 2025Tunis-Rome
Economy
Successful claim
Technical problems
I was having my flight at 10:25 am on the 5th July2025, they have sent us first email at 10 am stating that the flight is delayed by 30 min , then another email after ine our stating that the delay will be for 1:05 min then after 1.5 hour they said that the flight was cancelled. I was at the airport from 7am and by the time I cancelled the exist stamp claimed my luggage and exit from airport it was 3pm due to long queues that day, a whole airplane asking for alternative flight and information. I was with my wife and child (3 years old) my son was sleeping on a chair from 10 am until 3am and me and my wife were in the queue , we got a n alternative flight on9/5/2025 and we spent 35 euros (between taxi to go back home -+ train+ food+ taxi to go back to the airport on 9/5/2025 the day of the alternative scheduled flight) we deserve a compensation because it was horrible especially with a 3 years old child and we had to spent extra money here home for rent and food and transport (out of budget expenses)- Tunis-Rome
- Economy
- Successful claim
Jakye P
Verified | Jun 29, 2025Economy
Bag never made it to Rome.
I filed a report with ITA airways at the airport. They told me the bag would be arriving later that day and they would deliver it to my cruise ship the next day before we left. They told me i can buy clothes/toiletries and I would be reimbursed. I get to the cruise port and my bag is not there! I track my bag and it says itβs in Rome. So now Iβm getting on a cruise with no clothes. I buy what i can find in the cities to get me through. My cruise ship finally gets my bag for me in Sicily. So 4 days no bag! I had to pay $119.85 to my cruise ship for them going to get the bag- and i paid around 300 euros for clothes etc. ITA airways only offered me $163 which is short- Euros are with more than dollars so around $300 short. I asked them for more as I provided all the receipts. They declined!!! They lost my bag for 4 days caused extreme emotional damage and not to mention panic of trying to find undergarments and clothes in Europe where thereβs isnβt a target handy. My trip was completely ruined at the beginning because of this and I expected to get reimbursed!- Economy
Anna K
Verified | Jun 24, 2025Nashville-Florence
Economy
Influence by other flights
Flight from Atlanta got delayed 2/3 hours, so I arrived in Rome with a 15-minute layover. They said over the plane to allow people on the ITA airways flight to get off and run to the flight, and they would hold it, but the plane was already gone. This caused me to wait two hours for luggage in Rome and then take trains to Florence.- Nashville-Florence
- Economy
Angelica H
Verified | Jun 18, 2025Chicago-Rome
Economy
Successful claim
No reason given
They just said the plane had issues , cancelled until 26 hours later We arrived 2 days later at 3pm We lost 1 day in Rome , my parents are senior citizens who were very stressed- Chicago-Rome
- Economy
- Successful claim
J M
Verified | Jun 12, 2025Economy
Charged for baggage when we were within allowance
We flew business class and we are allowed up to 32kg per luggage. This is clearly stated on their website. We had one that was only 29kg but we were forced to pay β¬68 for an overweight baggage fee. I contacted them, but they refuse to refund our money.- Economy
- Loss: β¬68
- Desired solution
Refund
Justin M
Verified | Jun 9, 2025Washington-Rome
Economy
Technical problems
They just cancelled it and the flight they put me on was 30 hours later. I am going to have to buy a new colosseum access ticket for like 20 euros tho I haven't gotten yet but feel free to contact me for that in a few days- Washington-Rome
- Economy
Tony F
Verified | Jun 6, 2025Rome-Amsterdam
Economy
Technical problems
We arrived at 16:50 to Amsterdam Airport Schiphol. We waited for 30 minutes and on the screen the bags were delayed. Then the personnel told us that the was a technical disruption so the bags were still in Rome and were not delivered to Amsterdam. When the luggage arrives in Amsterdam they will ship it to the destination.- Rome-Amsterdam
- Economy
Refka B
Verified | May 29, 2025Rome-Cairo
Economy
We missed last flight because boarding was closed and we had 34 mins of layover time when we arrived Rome from New York on May 26tha AZ 611
- Rome-Cairo
- Economy
Borislav D
Verified | May 25, 2025Genoa-Sofia
Economy
Successful claim
Due to delayed flight I missed the connection. I was given alternative flight and arrived in the last destination on the next day (10 hr delay).
- Genoa-Sofia
- Economy
- Successful claim
Maria De Los Angeles R
Verified | May 24, 2025Catania-Naples
Economy
No reason given
I specific booked a flight where I would land during the day as a safety precaution and arriving late at night was not ideal as I have never been to Naples before which made my flight very overwhelming.- Catania-Naples
- Economy
Marina A
Verified | May 13, 2025Los Angeles-Cairo
Economy
I want to please report a very bad incident happened with my mom (Gihan beshai) From your agent on the counter on dropping off our bags. We headed to the counter and a lady helped us to weigh the bags and there was an extra 1 kg do we decided to move it from 1 bag to the other bag which was only 20 kg. So i took out 2 things and the lady asked us to move aside and my mom took the bag on the side to make space to the next customer. Another agent his name Mezza started to scream at my mom and tell her to move from where she put her bag and she did move it and she doesnt understand english well, same time i was still talking to the other agent( the lady). I came to my mom and i asked her wats going on and suddenly i was told by the agent (the guy) that he threatens us we are not travelling . This happened in couple seconds when i came and i found him ripped my 1st bag tag that the lady agent put and he keep speaking to me like am not a human being and i asked him couple times can u calm down and he forced me to apolplogize and i kept saying sorry like 10 times and he says you are not travelling and i keep telling him she doesnt understand english well maybe she misunderstood you and he keeps leaving me and dont listen to me like i did a crime instead helping my mom who is old lady and her english is not good. I tried to wait for him to finish with other customers and waited until he calm down. I suffered from great humiliation from him that i must say sorry that made me cry and i dun understaNd wats going on. Instead of helping an old lady that she doesnt understand english well, he made her suffer from humiliation, me as well. Because she was trying to follow your regulations and move from a bag to another bag to make the weight under ur limit, she faced a misbehavior from your agent. My mom eventually fainted on the floor and someone from employees brought her a chair. She had a panic attack that i tried to calm her down because of his behavior and how he humiliated us and u can check plz the cameras of the airport of the whole incident. My mom was about to go to emergency because she faced medical issues from his customer service. I had to request wheelchair for her after because she couldnt stand well from loosing her temper and crying and she wasnt aware wat was a big deal happened that he confirmed that cancelled our flight . As fast as my mom fainted, he rushed to put the flight for us and print the tickets however he lied and said no chance any more for you because i cancelled the tickets . I need to report this or i will sue the crew and the company. Me and my mom faced a big humiliation. We need please our rights back. 1st as human 2nd as custome
- Los Angeles-Cairo
- Economy
Gihan B
Verified | May 13, 2025Los Angeles-Cairo
Economy
I want to please report a very bad incident happened with my mom (Gihan) From your agent on the counter on dropping off our bags. We headed to the counter and a lady helped us to weigh the bags and there was an extra 1 kg do we decided to move it from 1 bag to the other bag which was only 20 kg. So i took out 2 things and the lady asked us to move aside and my mom took the bag on the side to make space to the next customer. Another agent his name Mezza started to scream at my mom and tell her to move from where she put her bag and she did move it and she doesnt understand english well, same time i was still talking to the other agent( the lady). I came to my mom and i asked her wats going on and suddenly i was told by the agent (the guy) that he threatens us we are not travelling . This happened in couple seconds when i came and i found him ripped my 1st bag tag that the lady agent put and he keep speaking to me like am not a human being and i asked him couple times can u calm down and he forced me to apolplogize and i kept saying sorry like 10 times and he says you are not travelling and i keep telling him she doesnt understand english well maybe she misunderstood you and he keeps leaving me and dont listen to me like i did a crime instead helping my mom who is old lady and her english is not good. I tried to wait for him to finish with other customers and waited until he calm down. I suffered from great humiliation from him that i must say sorry that made me cry and i dun understaNd wats going on. Instead of helping an old lady that she doesnt understand english well, he made her suffer from humiliation, me as well. Because she was trying to follow your regulations and move from a bag to another bag to make the weight under ur limit, she faced a misbehavior from your agent. My mom eventually fainted on the floor and someone from employees brought her a chair. She had a panic attack that i tried to calm her down because of his behavior and how he humiliated us and u can check plz the cameras of the airport of the whole incident. My mom was about to go to emergency because she faced medical issues from his customer service. I had to request wheelchair for her after because she couldnt stand well from loosing her temper and crying and she wasnt aware wat was a big deal happened that he confirmed that cancelled our flight . As fast as my mom fainted, he rushed to put the flight for us and print the tickets however he lied and said no chance any more for you because i cancelled the tickets . I need to report this or i will sue the crew and the company. Me and my mom faced a big humiliation. We need please our rights back. 1st as human 2nd as customers to you
- Los Angeles-Cairo
- Economy
Daniel O
Verified | Apr 16, 2025Madrid-Tel-aviv
Economy
No reason given
What time did you arrive at your final destination? 14:10 the following day What did the airline tell you, and when? "Operational Issues" - see attached Contact Travel Agency (I did contact Priceline and they issued a refund) What care did the airline provide, if any? None Did you miss an event or lose money? We had to purchase alternate tickets with Air Europa Business. These were the only available tickets- Madrid-Tel-aviv
- Economy
Milly S
Verified | Apr 10, 2025Rome-Nairobi
Economy
Successful claim
No reason given
I had a scheduled workshop that I was to attend on 8th April 2025 from 8:30 pm, which I had paid for, but I ended up not attending because I was in transit. The decision for me to attend the workshop was a result of my initial booking, which I knew would allow me to arrive at my destination to attend the workshop.- Rome-Nairobi
- Economy
- Successful claim
Lubna H
Verified | Apr 4, 2025Economy
Crew is very unprofessional and rude to passengers.
Crew refused to make some space to go back to the seat in a very rude way. I was seated in premium Economy , crew asked me to use the rear restroom as the front is only for business. As i was going back to my seat after using the rear restroom, the crew asked me to stay for more than 10 minutes standing while their was turbulence and almost fell in the aisle as they refused to move the trolly from the way.- Economy
- Desired solution
Apology / Voucher
Lovedeep Singh C
Verified | Apr 1, 2025Delhi-Lisbon
Economy
I paid for premium economy and after checkin i slept i call the crew to give me meal. And i pressed the crew button 2-3 times but no one came. Same problem in flight from FCO-LIS, even the water was not served and when i asked the crew they said due to some technical problem we even donβt have paid meals. It was 8 hours without meal.
- Delhi-Lisbon
- Economy
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