ITA Airways complaints: comments, page 6
307 comments
Nicolas B
Verified | Mar 27, 2025
Economy
Elderly person
Flying with my mother she is 87 years old. They left us in the check in seating waiting for help with chair while all the people where loading the plane. Then they had her get out of the chair and she had to walk to her chair in pain. I am disappointed with ita.
- Economy
Valentina D
Verified | Mar 12, 2025Luxemburg-Montevideo
Economy
Successful claim
No reason given
On Friday, December 12th, I took the following flight from Luxembourg to Rome: AZ7873. Due to the delay in arriving in Rome caused by poor management of the airline, I missed my connections (Rome-Sao Paulo, Sao Paulo-Montevideo) to reach my final destination, Montevideo, Uruguay. The delay led to the loss of the first connection, forcing me to stay in Rome for a day, resulting in extra expenses and delaying my arrival at the final destination by almost 24 hours. I also had extra cost due to extensive phone calls I have to do several times to ITA airways in order to get my return flight.- Luxemburg-Montevideo
- Economy
- Successful claim
Amanda C
Verified | Feb 26, 2025Sao Paulo-Frankfurt
Economy
Me and other passanger of the flight runned to the gate and we arrived with the plane still there but denied boarding. The first part of the connection was late and both were operated by the same company
- Sao Paulo-Frankfurt
- Economy
Paramaseeven S
Verified | Feb 26, 2025Economy
Make our boarding very very inacceptable
Subject: Formal Complaint Regarding Flight AZ214 to London City Airport Dear [Airline Customer Service], I am writing to formally express my dissatisfaction with my recent experience on Flight AZ214 to London City Airport. From the check-in process to the flight itself, the conduct of the crew made my journey extremely uncomfortable. The issues began at check-in, where [describe specific problems, e.g., rude staff, unhelpful assistance, delays]. Unfortunately, this poor service continued onboard, where your staff member, Alexander, was particularly unhelpful regarding luggage storage. Despite there being ample space available for our small luggage, he insisted otherwise and did not assist us appropriately. Please find attached evidence showing the available storage space. As a paying customer, I expected a higher standard of service and professionalism. This experience was disappointing and fell far below the level of care and courtesy I have previously associated with your airline. I would appreciate a thorough review of this incident and a formal response addressing my concerns. Please let me know how you intend to rectify this matter. I look forward to your prompt response. Sincerely,- Economy
Jasper S
Verified | Feb 25, 2025Florence-Rome
Economy
Successful claim
Technical problems
I had to pay for lunch while waiting for the next plane which was 7 hours after our scheduled flight. We rented a car and there was an extra cost for not picking it up on time.- Florence-Rome
- Economy
- Successful claim
Bartosz G
Verified | Feb 10, 2025Rome-Athens
Economy
No reason given
The case is not about the flight being delayed, instead, the case is about the baggage that has been delayed. I have travelled from FCO th ATH. The purpose of my trip was to embark on the board of the sailing ship and spend one week on the Cyclades, starting from 12.10.2024 till 19.10.2024. I have landed in ATH on 12.10.2024 c.a. at 1.30AM , my luggage did not arrive. I went to the lost and found office and I was told they did not know where the baggage was and when was it going to arrive, so I reported the PIR //attached//. Later during the day I called several times the ITA Airways customer service to check the status of my baggage - it remained unchanged. On 12.10.2024 in the evening, knowing that I have no luggage with me and knowing that I need to have all the clothes and equipment for one week travel at sea and being informed by the ITA Airways about the Montreal Convention responsibility limits I went to the shops to buy all that was needed - clothes and cosmetics //receipts attached//. The luggage was delivered on 14.10.2024 to the Milos Airport and I picked it up on the same day. * zgΕosiΕem reklamacjΔ 29.10.2024 - File reference Number: 02648656 * 29.10.2025 ITA zaproponowaΕo rekompensatΔ w postaci vouchera 200 EUR lub gotΓ³wki 150 EUR - odrzuciΕem domagajΔ c siΔ peΕnej kwoty odszkodowania za poniesione koszty * 30.10.2025 ITA ponownie zaproponowaΕo rekompensatΔ w postaci vouchera 200 EUR lub gotΓ³wki 150 EUR - ponownie odrzuciΕem * ITA Airways przestaΕo odpowiadaΔ na maile (ostatni mail z 30.10.2024) * ITA Airways - w trakcie rozmΓ³w telefonicznych z Customer Service zachowywaΕo siΔ nieprofesjonalnie i doΕΔ zabawnie: ** informowaΕo mnie, ΕΌe mam dzwoniΔ do Brazylii, poniewaΕΌ tam moja sprawa jest tam rozpatrywana ** rozΕΔ czaΕo rozmowΔ ** przeΕΔ czaΕo do innych pracownikΓ³w, ktΓ³rzy nie odbierali poΕΔ czeΕ przez wiele minut ** informowaΕo mnie, ΕΌe nie sΔ w stanie udzieliΔ mi informacji (z rΓ³ΕΌnych przyczyn)- Rome-Athens
- Economy
Marcos F
Verified | Jan 29, 2025Rome-Florence
Economy
Weather conditions
I was supposed to arrive in Florence at 10:45 am, I ended up arriving at sunset. It was a very tiring trip, I paid almost 500 euros more to not have to take such a long trip.- Rome-Florence
- Economy
Rodolfo C
Verified | Jan 29, 2025Florence-Tokyo
Economy
Weather conditions
The flight Florence Rome was canceled. I arrived in Rome by bus. I slept one night in Hotel that the Ita airways offered. And I took the flight the next day arriving 24 hours late.- Florence-Tokyo
- Economy
Wafiyah N
Verified | Jan 16, 2025New York-Cairo
Economy
No reason given
Flight was delayed to Cairo and we missed our connecting flight to Aswan where we were supposed to board our NILE cruise. We missed a day on the cruise- New York-Cairo
- Economy
Jocelyn M
Verified | Jan 15, 2025San Francisco-Florence
Economy
This is the note I sent them: To Whom It May Concern, I am writing to file a compensation claim regarding the delayed baggage from my flight with your airline. I am utterly disappointed with the service I have received, as this has caused me significant distress and inconvenience during the start of my 3-month study abroad program. On January 6th, I was scheduled to fly from SFO to FLR via JFK. I checked in my main luggage and was later forced to check in my carry-on suitcase at the gate despite my confusion. Upon landing at JFK around 3:45 pm, I faced an immediate problem: my connecting flight was scheduled to depart at 4:45 pm, with boarding starting at the exact time I landed. The gate for my next flight was on the opposite side of the airport, and the TSA line was over an hour long. It was physically impossible to make that connection regardless of the TSA line. Why did your airline schedule a flight with a tight layover, knowing fully well of the airport layout and security processes? This situation was entirely avoidable had the airline planned reasonable connecting times. When I inevitably missed my connection, I was bumped to a flight six hours later at 10 pm. The representative I dealt with was dismissive, rude, and completely unhelpful. I received no apology, no accommodations, and no assurance that my baggage would be properly handled. Instead, I was told, "It happens," which is unacceptable. After enduring that six-hour wait, I finally boarded flight AZ611 to Rome and then AZ1677 to Florence. I expected this ordeal to end there, but upon landing in Florence at 3 pm, my luggage was nowhere to be found. After 30 minutes of waiting, I discovered my luggage had been left behind in New York. I was told it would arrive in two days. It has been far longer than that, and I am still without my belongings. As a student in a foreign country where I donβt speak the language, I am now left with nothing but the contents of my backpack. This situation is not just inconvenientβit is infuriating. It is your airlineβs responsibility to ensure that passengers and their belongings reach their destinations together. Your failure to do so has left me stranded and scrambling to replace essentials at my own expense. I have attached receipts for the essentials I had to purchase. I expect full compensation for these costs. Your failure to deliver on the basic promise of air travelβgetting passengers and their belongings to their destinationβis disappointing.
- San Francisco-Florence
- Economy
Ahmed I
Verified | Jan 12, 2025Cairo-Montreal
Economy
No reason given
Because the flight was delayed for more than 3 hours and I could not even find a person from Air Canada to help me or to give me any kind of assistance or a coupon for food or for the lounge area if I need to talk with someone I have to leave the transit area and go to the departure area but I have an Egyptian passport that does not allow me to enter Italy but on the other hand no one cared about the situation.- Cairo-Montreal
- Economy
Concetta C
Verified | Jan 10, 2025Rome-Lamezia
Economy
Influence by other flights
Because of delay from Boston..i lost my connecting flight to Lamezia therefore waiting in airport in Rome with a 7 hour delay- Rome-Lamezia
- Economy
Concetta C
Verified | Jan 10, 2025Boston-Lamezia
Economy
Successful claim
Influence by other flights
Waited 7 hours in the airport for the next flight due to the late take off and arrived home after 2 days from the departure- Boston-Lamezia
- Economy
- Successful claim
Sergei K
Verified | Jan 9, 2025Economy
Mandated to check in carry on luggage, one piece for $258
ITA partnered with Delta to fly us from DCA to DEL. We were ok with the size of our carry on luggage flying from DCA to DEL. But we were denied the same treatment by ITA staff who claimed our luggage was too big as we tried to fly with the same luggage from DEL to DCA. Fiery leg of the trip was with ITA. We saw plenty of passengers at the gate with the same size luggage. As US passport holders we were discriminated and overcharged. Complete racket. Do not fly ITA. Last time we flew ITA 23 years ago they used to smoke on the plane next to my 18-month old. Not much changed. Flight attendants are very rude and make you feel as if they are doing you a favor by serving you. The person in DEL who discriminated us was Arpita Artang. Sorry for misspelling her name.
- Economy
- Loss: β¬258
- Desired solution
Paloma A
Verified | Jan 4, 2025Rome-Rio De Janeiro
Economy
Successful claim
Don't remember
I was suppose to take the flight AZ472 at 22:25 of the 24th of December. We boarded the plane around 23 and after several delays and hours taxiing inside the plane with no water or food we went back to the airport around 2am and had no idea what was going on, the group was tired and angry, we missed to spend the Christmas day with our families. They put us in the cold waiting for buses that would transfer us to a hotel far away from the airport. At 6am I was still out in the cold waiting to be put in a bus. Elderly people and families with little children were also outside standing for several hours. When we finally arrived to the hotel near 8am from the 25th, we were given the room keys and no further information on where to meet the next day or at what time. I received a call to wake me up at 11am from the 25th, I was exhausted and nobody was on the other side of the line. I rushed to the lobby and there was the whole group getting into buses again with no one but the bus driver to tell us what was going on. I tried to ask for some further information when I arrived to the airport, in the ITA airways desk, but no one seem to have any idea. Finally one worker told us to look for the same flight number and use the same boarding ticket. The flight was not appearing on the screens and it was already near our boarding time, so we had to desperately ask everyone at the airport how and where to embark, guided only by faith. When we finally located our gate and started the boarding, they kept our boarding passes, as these were on paper because the airline didn't allow digital tickets. It was by far the worst flying experience in my life and I missed spending Christmas with my family. I won't even go into details to mention the status of the old and dirty plane and the little food and water they gave us and the fat that the Cabin Crew barely spoke any english.- Rome-Rio De Janeiro
- Economy
- Successful claim
- Desired solution
Tomas B
Verified | Jan 4, 2025Rome-Miami
Economy
Put on a overbooked list, refused seat on paid ticket. Put on another flight which caused me to miss my following flights, needed to stay at a hotel and incur extra baggage fees. Arrived at roughly 9pm, 3 hours after my next flight was supposed to depart.
- Rome-Miami
- Economy
Ida K
Verified | Jan 4, 2025Florence-Catania
Economy
No reason given
Contacted the airline sept 29 and have not received any response regarding my complaints We arrived at our destination at approx 9pm ,Over 5 hours late- Florence-Catania
- Economy
Marialaura V
Verified | Jan 3, 2025Rome-Bari
Economy
Problems at airport
The flight was diverted from Bari to Brindisi due to fog. We were notified of this change during the flight, even though flights had been diverted all morning for the same reason. We landed in Brindisi and waited for two hours for the bus, and we got home more than three hours later. We were able to buy something to eat at the bar, which then closed.- Rome-Bari
- Economy
Pat K
Verified | Dec 31, 2025Florence-Catania
Economy
No reason given
submitted claim sept 27 and did not receive any reply from the airlines, we arrived at 21:00 pm and original time of arrival was 15:45- Florence-Catania
- Economy
Giulia S
Verified | Dec 9, 2024Buenos Aires-Milan
Economy
No reason given
I experienced a significant delay I experienced on Flight AZ 7961 / AR1140 from Buenos Aires EZE to Rome Fiumicino FCO on 8/09/2024. The flight, scheduled to depart at 22:35 on 07/09/2024, was delayed by over 4 hours, causing considerable inconvenience. Furthermore, we were denied information, support, and assistance of any kind. The delay impacted my plans in the following ways: β’ I missed my connection to Milan on ITA Airways, scheduled to depart on 8/09/2024 at 19:00 (the flight was part of the same booking) β’ AerolΓneas Argentinas staff in Buenos Aires provided no information regarding the delay. β’ I was required to collect my luggage in Rome, re-entering the airport through all security controls. β’ No food or beverage was provided upon arrival in Rome, forcing me to spend additional money on food and beverages; β’ I was forced to overnight at Fiumicino Airport, as no hotel accommodation was provided. β’ Important work meetings scheduled for the following day had to be rescheduled. β’ My scheduled arrival in Milan Linate at 20:00 on 8/09/2024 was delayed until 07:00 on 10/09/2024, almost 12 hours delay. I want to underline that the flight was bought from ITA Airways and not from AerolΓneas Argentinas as one booking for two people return ticket. I have been in touch both with Ita Airways and AerolΓneas Argentinas and they keep blaming each other not giving me any compensation, nor explanation for the delay and disservice- Buenos Aires-Milan
- Economy
Asim A
Verified | Dec 9, 2024Delhi-Chicago
Economy
Influence by other flights
I landed at Chicago airport on 18-04-2024 on flight AZ628. On arrival we found that our checked luggage is missing and has not reached Chicago. After contacting airlines for 3 days and making 100 phone calls my luggage was landed at Madison airport so I have to go and collect that. Missing luggage was a pain and It was very difficult to travel without it- Delhi-Chicago
- Economy
Thembi H
Verified | Dec 8, 2024Amsterdam-Tel-aviv
Economy
I had to find a substitute flight and ended up paying a much higher amount (1.617$)and a delay of over a week (07/09/2024)
- Amsterdam-Tel-aviv
- Economy
Noreen R
Verified | Dec 2, 2024Naples-Milan
Economy
Strike
No voucher was sent, they offered us a flight that is in conflict with our return flight to Naples. Booking.com offered us a flight the same day at 1040 but it was sold out so we resort to buying a last minute train from Napoli Centrale to Milan Centrale.- Naples-Milan
- Economy
Jayson R
Verified | Dec 1, 2024Naples-Milan
Economy
Strike
Our flight to Milan from Naples was cancelled due to operational reasons (strike) and was changed to December 2 but that date is our flight back from Milan to Naples. Booking.com changed our flight to November 30 at 1040am but it was fully booked when I checked online. This time they offered me a refund partial of our tickets so we decided to booked a last minute train which cost more than our flight (see pictures I dropped).- Naples-Milan
- Economy
Seungju H
Verified | Nov 25, 2024London-Milan
Economy
Weather conditions
Flight was cancelled after waiting at the gate for 2hrs. And we had to wait for another an hour at the gate to move forward.- London-Milan
- Economy
Ladislav P
Verified | Nov 20, 2024Delhi-Ronchi De Legionari
Economy
Successful claim
Technical problems
The same story as Irena Vidmar's who was my fellow traveler. She claimed compensation for me. Do I have to do it too?- Delhi-Ronchi De Legionari
- Economy
- Successful claim
Irena V
Verified | Nov 15, 2024Delhi-Ronchi De Legionari
Economy
Successful claim
Technical problems
Our flight AZ0769 on Nov 13 from Dehli was cancelled due to technical problems (hydraulic pump), we waited in the plane for about 3-4 hours and then were asked to leave the aircraft. We were transferred to a perfect hotel. Some passengers got the flight at about 3 am the next day, but we were to go on AZ8769 on Nov 14, instead of leaving at 07:30 we started from Dehli at 10:15. (We got a snack and lunch and were served drinks only twice). We were given tickets for Rome-Trieste AZ1357 at 9:15 (Indian time) although the first plane was very late. Of course, we missed the 13:45 (European time) connection. We were not given the tickets for the next flight because it was already full (17:45). So we waited for the AZ1363 at 21:45. We got a voucher for 15β¬ in Rome (but we had to request it, they didn't offer it alone). So we experienced both a cancellation and a delay. We came to Trieste about 36 hours later than expected. That cost me one working day, very little sleep, worrying, waiting, reentering the airport and being late for my mother (91 years old) and grandchildren (babysitting).- Delhi-Ronchi De Legionari
- Economy
- Successful claim
Zoi Maria N
Verified | Nov 15, 2024Catania-Athens
Economy
Successful claim
No reason given
We had a delay from Catania to Rome, I had to change from Rome to Athens and my flights weren't connected good and we lost the flight- Catania-Athens
- Economy
- Successful claim
Hila K
Verified | Nov 5, 2024Rome-Tel-aviv
Economy
No reason given
I arrive in TLV on 4-Oct-2024 7:30 after 3 nights without getting a different flight. I paid a lot of money for otger flights, hotels, foid and wifi. I lose a lot of money and ITA want to pay only 74.50 Eur for 1 night in the hotel- Rome-Tel-aviv
- Economy
Gavriel Itamar V
Verified | Oct 29, 2024New York-Tel-aviv
Economy
No reason given
I spoke to the airline and asked for my compensation They refused on the grounds that my country is at war and there is a European standard ec 261 I sent them another email and complained that they initially sold me a ticket during the war, so this excuse that they are exempt from compensation due to the war is not accepted and they simply did not respond.They canceled my connection flight while I was already in the field at the security check for the first flight because of this I was stuck in Europe until I was able to close a flight from Athens to Israel because of this I spent unexpected expenses such as hotel and food and also suffered a lot And I missed a wedding, which is why I went back- New York-Tel-aviv
- Economy
Kelsey B
Verified | Oct 23, 2024Rome-San Francisco
Economy
Successful claim
Technical problems
We also had no tv and no wifi (which I paid $33 for and have the receipt for- you can confirm with the flight that it did not work the entirety. I have screenshots of it not connecting throughout the flight as well)- Rome-San Francisco
- Economy
- Successful claim
Anonymous member
Verified | Oct 19, 2024Rome-New York
Economy
My suitcase was found; please deliver
My suitcase was found reference # AHLJFKAZ15505. Please deliver it to my home. My address is 1107 Shannon Way, Melville, NY 11747 Thanking you in advance, Attilio Valla
- Rome-New York
- Economy
- Desired solution
Other
Nicholas C
Verified | Oct 16, 2024Amsterdam-Rome
Economy
I was forced to purchase a second ticket as Italia Airways was unable to assist in updating my traveler info.
- Amsterdam-Rome
- Economy
Jonathon B
Verified | Oct 16, 2024Cagliari-Geneva
Economy
Lost luggage for 4 days
My luggage was left in Rome and they could not get it back to me for 4 days. After submitting feedback (and having to buy new clothes and supplies, I was there for a job interview/trial) they offered to reimburse me Β£127, which does not cover the cost of my items or even the journey.- Cagliari-Geneva
- Economy
- Loss: β¬520
- Desired solution
Expenses reimbursement
Neriah P
Verified | Oct 16, 2024Paris-Washington
Economy
We never got the second luggage that was additional purchase
I was told at the airport that the luggage will be delivered at our house on the next flight and we never got it. A complaint was filed on December 28th 2023 and I go a response that it will take 45 days for someone to get back to me and since I havenβt get any information after sending several messages still no response.
- Paris-Washington
- Economy
- Loss: β¬5800
- Desired solution
Muhammad A
Verified | Oct 10, 2024San Francisco-Cairo
Economy
Successful claim
Don't remember
Delayed by 6 hours to SFO then moved my flight to Cairo by 10 hours and expected me to wait. My connection between flights before the delay was 1 hour.- San Francisco-Cairo
- Economy
- Successful claim
Andrea S
Verified | Oct 10, 2024Venice-Melbourne
Economy
No reason given
We are a family of 4 (two adults, one teenager and one 11 year old). Our claim is against the ITA flight VCE-FCO which was a leg on our Etihad booking, providing our connection to Rome from Venice to catch an ongoing flight to Australia. The flight from Venice was delayed 2 hours and this meant we missed our connecting flight in Rome Fiumicino. The flight from Venice arrived so late that the by the time we tried to be let through the gateβthe plane hadn't yet pushed offβ(in vain), it was late at night, and we spent the next 3 hours in queues at the only service counter open in Fiumicino airport, run by ITA and airport staff. There was chaos, hundreds of travellers, and kids and so on! After standing in line for 3 hours, the staff were unable to rebook us or issue new tickets, and insisted that we return to the airport in the morning to take care of any reticketing, Eventually, at 2am, we were taken to a hotel on a bus with other various passengers, given some water and a meal and two rooms for our family. Fortunately we were able to take care of the Etihad flight reticketing later that night through the online help / international service centre, but the only available seats were on a flight 3 days later (wed instead of Sunday). The airline representative refused to approve any accommodation expense past the first night, so my partner is submitting additional expenses on her claim for the hotel and meals for the other two nights. We arrived 3 days late to our final destination (Melbourne), missing three days of work (i work as a university lecturer), for which i had to take personal leave.- Venice-Melbourne
- Economy
Chiara B
Verified | Sep 29, 2024San Francisco-Rome
Economy
Successful claim
Technical problems
I was to the check in point and there I verified that the flight was delayed. No one told us the fact.- San Francisco-Rome
- Economy
- Successful claim
Grzegorz G
Verified | Sep 25, 2024Palermo-Gdansk
Economy
Lost luggage
Departure on 23.09.24 from Palermo AZ1784 to Rome was delayed and the bags with numbers 0055222131 and 0055222160 did not make it to my next flight LH235 from Rome to Frankfurt and from Frankfurt LH1378 to Gdansk. I am convinced that the airline Alitalia did not manage to transfer the bags in about 20 minutes and they are still in Rome Fiumicino Airport. Please send them to Gdansk in Poland as soon as possible. I would be very grateful. Thank you so much.
- Palermo-Gdansk
- Economy
- Desired solution
Other
Ronald K
Verified | Sep 23, 2024Miami-Rome
Economy
Emergency surgery for my wife, Sharon Rankin.Miami Internati
My wife and travel partner, Sharon Rankin, was in an accident. She has several fractured vertebrae in her neck. The Neurosurgeon has issued a no travel letter to us prier to her surgery. I would be happy to forward this letter to you. My Code is 28f3kh my flight # is 631 leaving Miami Florida to Rome Italy on the 10th of October.- Miami-Rome
- Economy
- Desired solution
Refund
Aris S
Verified | Sep 17, 2024Torino-Athens
Economy
No reason given
The arrival was 11:20am vs 0:40am which was the original time of arrival. This had the impact of missing work for the day of arrival as well as a nights sleep as there was not adequate time to rest in Rome.- Torino-Athens
- Economy
Maria F
Verified | Aug 12, 2024Naples-Nice
Economy
Successful claim
No reason given
Because ITA airways delayed our first flight by 1.5h without any warning before or while we were waiting to board, we missed our second flight and had to stay overnight in the Rome airport. Moreover, we asked the cabin crew from Naples to warn the crew on our second flight and they promised us that because it is the last flight of the day, the plane would wait for us because we werenβt the only ones doing this layover in Rome but they didnβt wait. When we got to the gate the plane has already taken off. Even if it didnβt wait for us they could have warn us to make other arrangements since they knew already we would miss the second flight. It caused us extra costs which I expect a refund for.- Naples-Nice
- Economy
- Successful claim
Viviana B
Verified | Aug 12, 2024Rome-Reggio Calabria
Economy
No reason given
The flight was delayed without reason, landed late in Rome and missed my joining flight. Was put in a hotel for the night in Rome . First flight was meant to depart at 1930 22nd of July, it didn't depart until after 2300. Missing my joining flight that was at 2130, not departing untill the following morning. With that flight also delayed , not boarding until 1545 the following day- Rome-Reggio Calabria
- Economy
Shirly G
Verified | Aug 9, 2024Boston-Tel-aviv
Economy
No reason given
We contacted the airline. The airline offered us another flight. That other flight also got canceled. There was no solution after that, they told us to file a claim online- Boston-Tel-aviv
- Economy
Femi A
Verified | Aug 8, 2024New York-Tirana
Economy
Successful claim
Unknown
I got an email not even 24 hours before the flight that my connected flight was delayed from 2 hours to 12.5 hours. I recently had an open heart surgery and also was traveling with three little kids one of them autistic. I contacted the airline and told me that they canβt do anything and that I should get an hotel which I tried to do but unfortunately at the airport told me that I canβt leave the airport.- New York-Tirana
- Economy
- Successful claim
Carina O
Verified | Aug 6, 2024Rome-New York
Economy
Successful claim
Unknown
Flight was delayed over 7 hours - scheduled to depart at 10:40am but ultimately left past 5pm. I had to wait at the airport for that time as there was no clear communication of the flight delays. The meal voucher only covered 1 meal for β¬15 and there was no consistency in the process. I was scheduled to arrive in Washington DC for my stopover at 2pm but arrived closer to 10pm, which was also delayed due to lack of gate access when we landed in IAD. I had to opt for a more expensive travel route (Uber for $65) rather than public transportation which was limited at that hour. To add continued grievances with my delays, my flight to my final destination JFK has been delayed an extra 1h30 min, ultimately making this journey home from Rome to be 30+ hours long.- Rome-New York
- Economy
- Successful claim
Tracy E
Verified | Aug 6, 2024Cairo-Washington
Economy
Successful claim
No reason given
my family and i received an email few hours before our flight informing us of the delay (a 3 hours layover turned to a 9 hour layover). We went to Ita airways customer service desk in the airport and they only offered us 15β¬ for a cup of coffee and no other alternatives. After the 9 hours layover, we stayed an extra hour to depart and waited an hour to finally get off the plane. The whole trip was exhausting ( it was supposed to be a 17 hours flight, turned into a 23 hours flight). I had to ask for a day off of work tomorrow because it was exhausting and the cherry on top was that my friends bag didnt arrive till an hour later and no one at the airport was helping us.- Cairo-Washington
- Economy
- Successful claim
Daisy F
Verified | Aug 5, 2024Rome-Washington
Economy
Successful claim
No reason given
My flight was rescheduled and I was not told why then when it came time to board it was delayed again and I was still not told anything about why.- Rome-Washington
- Economy
- Successful claim
Kyle W
Verified | Aug 5, 2024Florence-Cape Town
Economy
Successful claim
Technical problems
We waited 3 hours to be served at check in kiosk once we were told flight cancelled. The check in clerk explained that the airline would not pay for any accommodation in Florence. We were then bussed to a 2 star hotel 100 km outside of Rome where we arrived at 12am. The next morning we had to get up at 5.30am to catch a second bus to Rome airport. It was too early to eat breakfast at the hotel. We arrived at Rome airport at 7am. The bus driver was not able to give us any info what we had to do or where we had to go. We luckily found our way to ITA ticketing where we waited for another hour to get replacement flights. The only replacement was a Qatar flight with two stops with our arrival at Cape Town estimated to be 7.30pm one day later. All in all the delay was 30 hours.- Florence-Cape Town
- Economy
- Successful claim
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