ITA Airways complaints: comments, page 7
307 comments
Constantin D
Verified | Jul 30, 2024
Catania-Munich
Economy
Successful claim
Unknown
My flight from Catania to Rome (FCO) on the 21st of July was delayed. Because of the delay, when we landed in Rome (FCO), the flight to Munich has already departed. The only flight which the airline proposed was the next day on the 22nd of July at 8:25 AM. As consequence I had to spend one night in Rome, and I had to take half day vacation on Monday since it is a working day and I was supposed to be in the office instead of travelling.
- Catania-Munich
- Economy
- Successful claim
Norberto D
Verified | Jul 29, 2024Buenos Aires-Catania
Economy
Unknown
The car I had to retrieve at Catania, was retrieved ar Rome and drove 8 hours to Catania because nobody at ITA was able to answer a phone or assist my family at the airport ! In addition to that on my way back from Catania - Ezeiza they lost 1 luggage which they offered to reimburse me Eur 100 (attached)- Buenos Aires-Catania
- Economy
Bill W
Verified | Jul 27, 2024Zurich-Rome
Economy
No reason given
After arrival to my destination in Rome FCO. They airlines lost our baggageβs and we did not have anything to wear for a part of our trip. They told us we may have to say 3 days to get our luggage back which made us have to go purchase clothing to survive with during the trip in Rome.- Zurich-Rome
- Economy
John C
Verified | Jul 24, 2024Amsterdam-Malta
Economy
Problems at airport
I originally paid KM Malta Air for my entire ticket which routed me to ITA for my trip back which is the flight effected. KM Malta Air has offered me a 50% discount on my Linate Malta leg which is part of my ticket as it was suggested I cancel that leg when I knew that flights were cancelled from Amsterdam and KM Malta air suggested that there is a flight from Paric CDG that I can take but need to get myself there and buy the tickets. So that is what we did. This made us a day late to our final destination causing disruption to my work schedule as well as incurring extra costs to an already expensive flight to and from Amsterdam. The original flights to and from Amsterdam were 915 each. ITA had no information as soon as the flights were cancelled on the board, nobody knew whether they should in fact leave the departures lounge. Airport staff were surprised that ITA staff were not at the desk to guide the passengers. We had to leave the airport lounge at our own risk. We found our luggage at the arrivals lounge and then had to wait for instruction which was only available in an overcrowded desk at the departures. Calls to ITA were fruitless, in that they kept guiding us to KM MAlta Air to make claims. Hence my efforts here. Do I accept Malta Air's offer of 50% of the Linate Malta leg reimbursement ? As attached here.- Amsterdam-Malta
- Economy
Varshitha R
Verified | Jul 11, 2024Barcelona-Delhi
Economy
No reason given
The Flight from Barcelona was delayed by 40mins. Which made us miss our Flight to New Delhi from Rome. We were denied boarding at Rome. The Airlines tried to push us onto a Turkish Airlines, without any ticket. The Turkish airlines denied boarding too. Hence ITA provided us a flight for next day. We had to miss our flight in Delhi to Hyderabad, which was an additional expense for which ITA denies to take responsibility. Worst possible experience with ITA.- Barcelona-Delhi
- Economy
Varshitha R
Verified | Jul 11, 2024Delhi-Barcelona
Economy
Our baggage has been damaged too by the airline. We filed a PIL at the Barcelona airport but didn't receive any response. The airlines has now denied compensation saying we didn't report the incident. We have a physical copy of the PIL.
- Delhi-Barcelona
- Economy
Abdou A
Verified | Jul 2, 2024Nairobi-Moroni
Economy
Baggage not yet received 0055AZ134277 more than 1 week later
Hi from COMOROS, I would like to inform you that my cousin with the name of HOUSOUNALI RAANDA made a trip from PARIS CDG to Moroni HAH following flights AZ324 CDG on JUNE 25, KQ115 NBO ON JUNE 25 with final destination KQ264 HAH ON JUNE 26 and her baggage number 0 055 AZ 134277 is not yet delivered so far. Please therefore make the necessary arrangements for tracking this baggage and inform me of the day it will be delivered to HAH. Sincerely yours ABDOU ALI CHAHIDI
- Nairobi-Moroni
- Economy
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