JetBlue Airways complaints: comments, page 2
193 comments
Anna P
Verified | Jan 1, 2026
Buffalo-Skopje
Economy
My luggage was checked from Buffalo to skopje. It never left JFK. I had no clothes or facial items. I had to buy everything from underwear, socks, bras and clothes to wear. It took over 2 whole days for me to get it. The airline did not provide any cash allowance. They also broke the handle. I added the price of the bag, which was brand new. I filed a report before leaving the skopje airport.
- Buffalo-Skopje
- Economy
Anonymous member
Verified | Dec 31, 2026Boston-Cleveland
Economy
No compensation (including points) for 24 hour delay
My daughter and I were booked to fly from Boston to Cleveland on #0541 on December 14, which got cancelled. We were then rebooked for the following day, Monday December 15 on #0641, which was then also cancelled. I completely understand that these things happen and I know everyone is doing their best. However, the inconvenience to us was considerable, involving multiple trips back and forth from the airport to where we were staying an hour away. I also had to reschedule a hard-to-schedule medical test appointment for that Monday and the follow-up appointment with the doctor which was scheduled for the following day, all of which required additional time and effort. When I reached out to JetBlue customer service to ask for any compensation, including any points, I was turned down point blank repeatedly. This is very disappointing to me as a loyal JetBlue flyer and cardholder for many years.- Boston-Cleveland
- Economy
Jessica R
Verified | Dec 23, 2025Orlando-Nassau
Economy
We were assured at MCO the bags would be on the flight. MSO had issues. This is a girls 3 day trip. We did not get our luggage until the 2nd day 12-13-25 at 7pm. 30 plus hours. We were forced to stay in the room for 1 whole day. JetBlue ruined our trip! I am requesting all luggage fees back. Jessica Ragsdale
- Orlando-Nassau
- Economy
Natasha S
Verified | Dec 23, 2025Boston-Atlanta
Economy
Yes to pay someone 50 dollars to go to the airport to collect my luggage that they couldn't found.
- Boston-Atlanta
- Economy
Jaden M
Verified | Dec 19, 2025Los Angeles-New York
Economy
No reason given
It was a phone call and directly at the costumer service desk at JFK airport that we communicated with JetBlue. The flight from LAX to POS had a 1.5 hour layover at JFK. The flight from LAX was delayed and therefore the connecting flight was missed. This caused significant disruption to other flights out of POS airport. A new flight route had to get booked, to get to the final destination. The JetBlue representative said that they had nothing to do with other flights that needed to be met on time. Eventhough, due to their delay we missed their connecting flight that was also JetBlue.- Los Angeles-New York
- Economy
Ken R
Verified | Dec 19, 2025New York-Fort Lauderdale
Economy
Not ready for the winter again!
Delayed due to poor operated deicing operations. I have 15 years experience in flight operations as a flight engineer I know a thing a two about de-ice/anti-ice operations. What jetblue is doing in JFK is a joke. It is not coordinated it is not professional, it is not efficient. Please I get you go to Montreal and learn from the experts and quit wasting money and your customers time. Please!!! Go to Montreal!!!Overall
Delayed due to poor operated deicing operations. I have 15 years experience in flight operations as a flight engineer I know a thing a two about de-ice/anti-ice operations. What jetblue is doing in JFK is a joke. It is not coordinated it is not profession
Flight Attendants were great
- New York-Fort Lauderdale
- Economy
- Desired solution
Jessica N
Verified | Dec 18, 2025Houston-London
Economy
Claim escalated to airline
Iβm sure that the airline will see some of the items purchased as not essential, however, I will argue that a man can buy a whole business suit for a meeting and itβs justified therefore a woman should be able to buy the required makeup and hair items that she needs to look presentable for her meetings which I had on Monday. It could not wait. I also needed a new bra and underwear because all of the ones that I wear other than the dirty ones I had on were in my bag I was able to use clothes that I had on hand therefore did not need to purchase those. All other items purchased were essential, including a hair straightener hairbrush make up deodorant and underwear.
- Houston-London
- Economy
- Claim escalated to airline
Gerald M
Verified | Dec 14, 2025Economy
cancelled and delayed flights
My son was booked on to the 12.45 flight from Syracuse to JFK. The flight was still delayed at 18.30. As a consequence his connecting flight with British Airways from JFK to Heathrow had to be cancelled even though we had left five hours gap between the arrival of the Jet Blue flight and the scheduled flight to Heathrow from JFK. The new ticket from JFK to Heathrow cost us Β£1700 through no fault of our own. My son was informed, by Jet Blue staff, that it was a problem with the Jet Blue aeroplane, not the weather, that delayed the flight. Flight Number: B6 2802. I am therefore applying to request compensation for the extra cost incurred due to Jet Blue's delaysOverall
- flight delay
- Economy
- Loss: β¬1700
- Desired solution
Michael S
Verified | Dec 9, 2025Economy
My trip has been rescheduled 3 times
my trip has been rescheduled 3 times already. I had to add a day to my stay, paying for another day at a hotel. Then you changed my return flight giving me a 11-hour overnight layover from Sunday to Monday. I need to get back on Sunday so I can work on Monday. How many other times will this change. Jet Blue is unreliable.Overall
- you changed my flight 3 times already and it doesn't depart for 3 months.
- none
- Economy
- Desired solution
Other
Terrain W
Verified | Dec 8, 2025Economy
Unprofessional conduct by flight attendant
Subject: Formal Complaint Regarding Unprofessional Conduct by Flight Attendant flightB^1268 Punt Cana DR to JFK NYC Dear Customer Relations Team, I am writing to formally express my concern regarding the behavior of a flight attendant, Marissa, during my recent flight from Punta Cana, Dominican Republic to New York (JFK). While I have generally had positive experiences with your airline, the conduct displayed by this crew member fell far below the level of professionalism and courtesy I expect when traveling. I also provide gift bags to all attendants when flying as a token of appreciate for the services being provided. Throughout the flight, Marissaβs demeanor was noticeably rude and dismissive. She approached our seating section 17A and 17B inquiring about our backpack which wascstored in tge overhead bin because the entertainment unit wiring was hanging below the seat in front of us preventing the back pack from fitting under the seat as directed by the previous flight attendant Halima. We informed Marissa that Halima advised us to place the backpack in the overhead bin because of the wiring, however Marissa decided to get on her hands and knees and visualize if the wires was hanging. she then informed us that the back pack was too large and the wiring is not the problem. (The main reason why the backpack needed to remain in the overhead bin) we didnt have additional bags because we prechecked our luggage. Marissa's poor judgment inconvenienced passengers and also held up the boarding process, blocked the isle and prevented traffic from moving smoothly as passengers were arriving to obtain access to their seats when asked if she would like for us to move the backpack she responded in a curt and unprofessional manner that made us feel both uncomfortable and disregarded. Her tone and attitude suggested impatience rather than the helpfulness and hospitality typically associated with your airlineβs cabin crew. Additionally, her interactions with other passengers appeared similarly abrupt. Several travelers near my seating area exchanged looks of discomfort after brief encounters with her, reinforcing that this was not an isolated misunderstanding but a pattern of disrespectful communication throughout the flight. During our flight we selected the service button requesting a sandwich from the flight attendant Marissa which was delayed and it was only address mid-flight by Flight Attendant April. I understand that working in customer service, especially in aviation, can be demanding. However, passengers should never feel disrespected or dismissed during their travels. I am bringing this matter to your attention in hopes that it will be addressed appropriately to prevent future passengers from having a similar experience. Thank you for taking the time to review my concerns. I would appreciate any follow-up regarding the steps taken to address this issue. I hope to continue choosing JetBlue as a dedicated JetBlue Plus card holder with confidence on future trips. Sincerely, Mrs. Terrain Washington terrainfed22@gmail.comOverall
- flight attendant unprofessionalism
- snacks
- Economy
- Desired solution
Other - adequate training
Lesley A
Verified | Nov 1, 2025West Palm Beach-Newark
Economy
No reason given
Our flight was delayed 7 hours and JetBlue never kept my family updated. We had a 5:50 flight and didnβt leave West palm beach until 1:30 am. I missed work and my children had to miss school- West Palm Beach-Newark
- Economy
Ayman G
Verified | Oct 30, 2025Orlando-Cairo
Economy
terrible customer service Delay more than 24 hours
delay to reach home by more than 24 hours as 1st flight from MCO to JFK was delayed. I was in the airport since 4:30 am & customer service sent me to a Hotel & check-in was at 4:00 pm Then the next day, when I am in JFK to catch the EGYPTair flight, I discovered that my status was no show as customer service did not book me on the other flight the following day & said you have to pay, otherwise go to JetBlue in terminal 5 to rebook you, but you have to run, otherwise you will miss your flightOverall
- delayed flight for 25 hours
- Orlando-Cairo
- Economy
- Loss: β¬160
- Desired solution
Marina J
Verified | Oct 28, 2025Salt Lake City-New York
Economy
I am writing to submit a formal compensation claim regarding my delayed baggage. It has now been five days since my flight, and I still have not received my checked suitcase. The airline has not provided any cash allowance or compensation for the incidental expenses I incurred, despite the fact that my suitcase contained essential personal items necessary for my daily needs. The last time I saw my baggage was when I checked it in at the ticket counter at Salt Lake City Airport. My carry-on bag was not checked at the gate. I paid an additional $60 for this checked suitcase. I did not declare the value of my baggage with the airline, as I was never asked to do so. I did not pay for overweight baggage, only for the extra checked item. Immediately after landing, I went to the airlineβs counter and filed a delayed baggage report in person. A few days ago, I was informed that my baggage was located, but it still has not been delivered to me. Given the significant delay, the lack of communication, and the expenses caused by the absence of my belongings, I am requesting appropriate compensation for the inconvenience and costs incurred.
- Salt Lake City-New York
- Economy
Michael P
Verified | Oct 27, 2025West Palm Beach-Newark
Economy
No reason given
My flight was delayed 7 hours. No one from the JetBlue team kept me my family or any passengers informed. We were left in the dark for hours. We were supposed to leave west palm beach originally at 5:50. At 5:15 pm was boarding time and we were told our flight was delayed for 7:00 pm and we never got any updates until 9:00pm. We didnβt leave until 1:30am. I was at the airport at 3:00pm and didnβt get home until 4:50 am. I had to book an Uber. We had to buy drinks and snacks at the air port with just 12 dollar voucher person. My child have missed school because of the delay and my wife had to miss work as well. JetBlue is offering banked compensation but I donβt ever plan on flying with them again. I will never fly jet blue and wonβt recommend them. I just want a full refund for my round trip for the emotional stress and discomfort it caused me and my family. This was my childrenβs first flight experience and it was a disaster. JetBlue never kept us informed and avoided me in the airport when I had questions- West Palm Beach-Newark
- Economy
Bruce R
Verified | Oct 26, 2025Nassau-Fort Lauderdale
Economy
Chronic Wheelchair Services
Oct 21st 2025 Flt B61394 Bruce Raine Requested Wheelchair service and was first off and got on the first wheelchair and headed off. Arriving in the terminal the handler asked if we had baggage. Yes, we said. He stopped and asked if we could wait a few minutes until other Wheelchairs came. We said no, we have a car waiting. He protested and said the luggage would not be there yet. He tried to turn around and go back to the plane, but we told him to stop, and I got off and walked to the Carousel.Overall
- Wheelchair Service
- Everything else
- Nassau-Fort Lauderdale
- Economy
Arismendy S
Verified | Oct 26, 2025Boston-Denver
Economy
MISSING BAGGAGE, POOR CUSTOMER SERVICE, LACK OF COMPESATION
ON 9/20/25 MY WIFE AND I. WE DID TRAVER FROM BOSTON MASS TO DENVER COLORADO, WHEN WE ARRIVED. IN A DIRECT FLIGHT OUR LAUGAGE GOT MISSING. WE EXPEND MANY OUR TRYINNG WITH JET BLUE INFORMATION AND COMPENSATION, TO FIND OUR BELONG. WE HAVE INCONVENIENCE, TO EXPEND EXTRA MONEY TO BUY CLOTHERS,. AFTER 4 DAYS JET BLUE FOUNDED OUR BAGGAGE. SOMEBODY TOOK OUR BAGGAGE OUT THE AIR PORT AND RETURNED WITH MISSING ITEMS. ALSO WITH A DIRTY UNDERWEAR DID NOT BELONG TO US. JET BLUE HAVE STUPID RULE. YOU HAVE TO CONTACT THE WITH 4 HRS AFTER YO RECEIVER YOUR BAGGAGE. AFTER THAT THEY WILL TAKE ANY STUPID EXCUSE, TO GET .AWAY WITH THE COMPESATION. MY POINT IS NO CONTROL IN THE AIRPORT, JET BLUE TERMINAL ANY ONE CAN TAKE YOUR BAGGAGE CAUSING A LOT OF INCOVENIENCE. WE JUST GIVE UP OUR COMPESATION, JUST WANT LET THE PUBLIC KNOW HOW BAD,POOR QUALITY SERVICE FROM JET BLUE.- Boston-Denver
- Economy
- Desired solution
Expenses reimbursement
Eresha Mirani G
Verified | Oct 24, 2025San Diego-Catania
Economy
On October 12th, after boarding our flight EI 462 from Dublin to Catania at approximately 12:50 p.m., my husband was asked to deboard after he coughed and vomited food he had just eaten at the airport lounge. We explained to the cabin crew that he had been feeling fine throughout our earlier flight from New York (JFK) to Dublinβover six hours on the same airlineβwith no issues at all. Despite this, we were instructed to deboard the flight. Once off the plane, we were told that we needed to obtain a fit-to-fly certificate from a local hospital or GP before we could travel again. Unfortunately, the airline staff at the counter provided no guidance or assistance on where we could obtain such a certificate, even after I explained that we were visiting from Italy and unfamiliar with the area. We were simply advised to βGoogle searchβ nearby hospitals. The process to obtain the certificate took more than 11 hours. At the hospital, the emergency department made us wait over 10 hours before completing the medical check-up. During this time, we had to retrieve and carry all six of our suitcases (belonging to myself, my husband, and my son) because the airline declined to hold our luggage until we returned with the required documentation. When we finally returned to the airport, the staff did not even review the medical certificate before rebooking us. To make matters worse, we were rebooked on a flight to Naples instead of Catania, forcing us to make additional travel arrangements. As a result, we arrived in Catania more than 24 hours later than our originally scheduled arrival time. Given that the flight crew were aware that there were no direct flights to Catania for the next three days, the decision to deboard us under these circumstances was both unnecessary and extremely disruptive. The delay caused significant inconvenience, including my son missing school on Monday.
- San Diego-Catania
- Economy
Andre G
Verified | Oct 23, 2025Point Salines-New York
Economy
Got a notification that both my bags were at the carousel. Waited at the carousel and no bags came out. Checked the App again and the status updated to bag was unloaded from aircraft in Grenada. Went to the agent and reported my bags missing, I was informed there was some issues with the airline and some bags stayed back and they would be on the next flight tomorrow.
- Point Salines-New York
- Economy
Anonymous member
Verified | Oct 20, 2025New York-Montego Bay
Economy
Damage to carry on luggage on jet blue
Dear JetBlue Customer Relations Team, I am writing to formally report that my luggage was damagedduring my recent JetBlue flight B6779 from John F. Kennedy International Airport (JFK) to Montego Bay, Jamaica (MBJ) on October 18,2025 Upon collecting my checked baggage at the MBJ airport, I immediately noticed that the suitcase was damaged. one side of the suitcase was sunk in and cracked, and the zipper was damaged. The damage was not present before my flight. Please advise me on the process for submitting a damage claim and obtaining compensation or repair for the luggage. I have retained my baggage tag, boarding pass, and photos of the damage, which I can provide upon request. I would appreciate your prompt attention to this matter and guidance on the next steps. Thank you for your assistance.Overall
- baggage was not handled properly
- customer service is great
- New York-Montego Bay
- Economy
- Loss: β¬300
- Desired solution
Anonymous member
Verified | Oct 19, 2025Boston-Detroit
Economy
Baggage Locker damage complaint
Noone communicated with me. My bagge was damaged at the locker. It was not working not properly. I need compensation for this. Please let me know this what is the process and what should I do to get the refund or compensation?Overall
- Baggage was damaged
- Service
- Boston-Detroit
- Economy
- Loss: β¬1000
- Desired solution
Lisamae G
Verified | Oct 16, 2025Economy
Terrible customer service, and complete indifference not to mention rudeness and misrepresentation, which should not be tolerated by the passenger
On or about the 27th May I booked two airline tickets from Jamaica to Fort Lauderdale. The ticket was issued through Reservation Clubs who identify as an agent of Jet Blue. For the tickets puchased on June 4 , 2025 I was issued with a Jetblue E - ticket Receipt FEFQCJ. The E-ticket number was 2792184022606. The flight number was B61576 and the airline booking reference was FEFQCJ. The returning flight was scheduled for June 10 and was B6 1675. Class Economy. I made payments of USD 278.75 USD. Payment included one carry on baggage for USD 130.28. A Similar bookin was made for my mother Dr. Winsome Gordon. The flight number was B^ 1576 and the airline bookin reference was FEFQCJ, the only difference being that she was returning on 21 June and her returning flight number was B6 1775 returning on 21 June 2025 at 5:20 p.m. The reason for our travel was that my mother's mother had died. So time was f the essenceUpon our arrival at the airport we were told that we were not on the list of persons slated to travel at that time and that flight was full. Disappointed we contacted Reservations Club who abruptly told us that that we had been arbitrarily placed on another flight and that our carry-on luggage which I had paid for was not included and so we had to pay for same ourselves. After some discussion regarding the payment made. We were informed that even the flgiht scheduled for 3:00 in the afternoon had been cancelled. So we were in effect cancelled for all Jet Blue flights on that day, They even went so far as to flag the credit card that I was using as fraudulent in order to cover up their tracks which was just dishonest and malicious. Luckily for me I had other credit cards and could purchase new tickets for a later flight which caused a significant amount of stress on the persons who were to pick us up. Not only are the actions reprehnsible , but whooly unaccpetable. I demand an apology and compensation for my distress, I look forward to your respoonse with 14 days of this letter.Overall
- Cancellation of Flight
- Honest service
- Economy
- Loss: β¬599
Tracey D
Verified | Oct 15, 2025Santiago-San Juan
Economy
Bad customer service and not giving refund
Good day Yesterday I booked a flight for my husband through Expedia. Iβve spoken with Expedia agents , as well as Jet blue agents and none of them could help me to get a refund. I do not wish to receive credits , I need my money back as my husband was to cruise with me on the ship I work on during Christmas time , heβs Dominican and Iβm South African. By that time we would not have seen each other for 6 months and weβve just recently married in March . Due to me working onboard and the fact that he is unable to get a visa appointment at the US consulate, has caused deep disappointment for us. We had plans to share this Christmas together , first Christmas being married , but all our plans are shattered. We had to cancel the cruise well, and managed to receive a 50% refund at least, but Jet blue refuses to help us. I find this unacceptable and insensitive. I hope that you can refund me because I spent my savings on this trip and I need my money back please.Overall
- I need a refund
- Santiago-San Juan
- Economy
- Loss: β¬637.46
- Desired solution
Refund
Jim C
Verified | Oct 15, 2025Economy
Travel credit use - about to expire
As per earlier comment on validity of travel credit and ability to buy JetBlue merchandise. The credit expires in 12 days and as I live in Scotland I can't use it.- Economy
- Desired solution
Other - Hi, Account 8279001123765745. Earlier this year I was taken ill and had to cancel my flights with you. I received some cash back and a travel credit of $90. As I live in Scotland I've not been able to use it and it expires shortly. I'd hoped to visit in late December but that's not now possible. Am I able to use this travel credit to buy JetBlue merchandise and have the items shipped to our US vacation home manager in Florida? Appreciate an early response as only have 12 days left before the credit expires. / Jim Cargill
Jane H
Verified | Oct 7, 2025Portland-Boston
Economy
Awful customer treatment. No response at all from JetBlue.
On 3/8 I booked a round trip flight from Boston to Portland, OR. I received confirmations from AlaskaAir (flight out on 9/17) and JetBlue (flight back on 9/22). When I went in to see if I could reserve a seat for the return flight I discovered that my reservation had been canceled by JetBlue. I received no email, no explanation, no refund. I booked another last-minute one-way flight for almost twice what the entire round trip cost me,Overall
- Confirmed return flight canceled with no notice
- Portland-Boston
- Economy
- Loss: β¬150
- Desired solution
Maria C
Verified | Oct 3, 2025Seattle-New York
Premium economy
Terrible customer service, after mint was removed
Even sitting on even more space and with a small carryon with your medication. If one of the crew memebers decides to take your carryon to put someone else instead will do it without any consideration.Overall
- Poor customer service at gate before departure
- Good when mint was available
- Seattle-New York
- Premium economy
- Desired solution
Other - Duding my flight from Seattle to New York on June 14, 2025. While I was in the plane already sitting, my luggage in the overhead fitted perfectly since itβs a carryon size from tumi. One crew memeber said my bag needed to be checked that is was too big. So I asked what did she meant I have pictures it wasnβt stuffed or big. I said well let me get some stuff out. Her answer was thereβs no time. She took it out and brought someone else on board and put her luggage where mine was. All my luggage had was my medication, book headset, pillow and blacket. Due to her rudeness and lack of empathy. I will no longer use your airline as often as I was. Also made my 5 hours flight a horrible experience, since all my stuff to be comfortable surfing the flight was taken without my concent.
Maurice B
Verified | Sep 26, 2025Dublin-Boston
Economy
Successful claim
Technical problems
The flight was meant to take off at 10:55 pm local time in Dublin. The plane left the gate almost on time, but then returned to the gate for a reason that was not provided. After about two hours we got notified that there is a technical problem with a valve that wouldn't close, and that they will have to find a way to manually close that valve. It was very inconvenient as it got extremely hot in the plane, and no drink or food was provided, some passengers (especially elderly) suffered from the heat and the stuffy atmosphere. After about three hours, the passengers were asked whether they would like to leave the plane to have some food at the gate that the crew would provide, or else get some sandwiches and stay in the plane with a slight chance that the plane may still take off. Eventually they solved that technical problem and we took off. We were meant to arrive at Boston Logan at 13:00 local time, but finally arrived at 18:13 local time, with a delay of more than 5 hours. We missed our train from Boston to Old Orchard Beach (tickets were 78 dollars).- Dublin-Boston
- Economy
- Successful claim
Anonymous member
Verified | Sep 6, 2025Ontario-New York
Economy
Terrible airline and delays always
I have tried 2 days in a row to get on flight from Ontario to JFK then connect to SXM both flights have been severely delayed cause me misconnection. No one has offered me any help or any assistance tonight I was at airport ready to hand bags in looked at my phone and my 10 pm flight changed to 4am. If you are going to keep booking me on obviously unreasonable flights that can not possibly make the connection then you could atleast pay for me to buy a new ticket at an airline. I bought ticket with JetBlue now the prices are tripled to go to another airline. I will never use jet blue in the future and luckily my friend who is a travel agent picked me up. She will no longer recommend this airline to anyone. When I asked if I miss connection due to your plane being delayed they told me I would have to sleep in airport for 24 hours no hotel provided because it was due to weather or air traffic. You offer nothing to those you burden. I am a huge traveler and so are all my friends will make sure no of us ever take your worthless flights- Ontario-New York
- Economy
- Loss: β¬700
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Sep 5, 2025Economy
Terrible customer service for refund
I booked a flight for myself my ex-wife and my son. I ended up not being able to go so I called had my tickets upgraded to refundable bought two more tickets and I was told Iβd be refunded $687.84. I called JetBlue and JetBlue knows nothing about it, but I called their partner affluence travels which was verified by JetBlue and they keep telling me to call JetBlue and nobody seems to know where my money is. Itβs incredibly irritating.
- Economy
- Loss: β¬687.84
- Desired solution
Refund
Kalishnaya T
Verified | Aug 30, 2025White Plains-Orlando
Business
A nightmare travel and terrible customer service
Flight was delayed 8 hours going to Orlando from Westchester. Staff at gate were the worst travel employees weβve ever experienced. While waiting on flight for 3 hours due to a weight limit they made us get off plane because at that time is rained for 10 mins. Note that 3 hours later due to weight limit we would have already been in Orlando. Customer service is saying it was out of JetBlue control and gaslighting me that what we experienced didnβt happen. Then to wait additional 5 hours due to the air traffic control looking for a route. In nonworking air conditioner at gate. I have photos just of how hot it was. I was on a call for 2 hours with JetBlue escalations representative who informed me we would receive compensation for this entire experience. She asked that we kept all receipts of money lost and spent due to 8 hour delay. She also informed me JetBlueβs policy is 3 hour delay and you can be reimbursed one way or another. Now Iβve been on the phone looking for my compensation and being gaslit that what happened was out of jetblues control and they canβt do anything for me and the entire convo I had didnβt exist with previous representative. Just spoke to Denia who is by far the worst of everyone I spoke to rather than focusing on our experience she only focused on me saying my call with representative was not 2 hours!??? She also told me there were no notes taken by the representative I spoke with on Friday 7/25. Then she tried telling me βdonβt you have her info whatβs her nameβ MEANWHILE the two previous employees I spoke to before Denia confirmed the notes taken by that other rep but compensation wouldnβt be issued because the problem was out of jetblues control. If any decent employee wants to review my call with Denia the reference number she provided was VVA Saturday 8/30. JetBlue is a bunch of liars and is not an honorable company. We waited 8 hours! And told we would be compensated! Shame on you JetBlue.Overall
- Customer experience both in person and on phone
- Apparently nothing. I was told I would be compensated and that was a positive only to be called a liar.
- White Plains-Orlando
- Business
- Loss: β¬2400
Ruben P
Verified | Aug 28, 2025Santo Domingo-Boston
Economy
Terrible customer service!!!
I am writing to formally lodge a complaint regarding my recent travel experience with JetBlue. I was scheduled to fly with my family of five on 8/26/2025 from SDQ to BOS. Unfortunately, JetBlue canceled our flight and rebooked us on a flight four days later, causing severe disruption to our plans. What made this situation worse is that JetBlue sent our checked luggage to Boston, leaving my family and me without any of our belongings during this four-day delay. Despite repeated requests, we were told we would not be compensated. As a result, we were forced to spend four nights in a hotel, purchase essential clothing and toiletries, and manage the hardship of traveling with children without access to our belongings. This experience has been incredibly stressful and unacceptable. As a paying customer, I expected JetBlue to provide reliable service and reasonable accommodations in the event of a cancellation. Instead, I was left with unexpected expenses, significant inconvenience, and no support from the airline.Overall
- Flight delay 4 days!
- Santo Domingo-Boston
- Economy
- Loss: β¬500
- Desired solution
Sherita L
Verified | Aug 19, 2025Montego Bay-Newark
Economy
Terrible customer service and unprofessional employees such as Evelyn at hate check in
On 8/19/2025 Evelyn at the Ft Lauderdale airport check in desk, gate F1 was intentionally rude, dismissive and she then intentional separated myself and medically fragile child because the purchase of blue basics for jetblue flight. I observed this woman after allow others to be seated together and they had similar tickets. I felt targeted by Evelyn and my daughter who has Anxiety was besides herself until the plane crew acknowledged what needed to be done. This was previously discussed with Evelyn and she had no consideration or customer support to assist our situation as Jetblue customers. I paid what I could afford and because I could not purchase a more expensive ticket, I was mishandled. I requested to change my ticket to fly from Jamaica to JFK instead of Newark because that was a human error. There was no accommodations made, as sited on your website. There has not been any honor with your support team or customer service. Jetblue has made this traveling experience crazy and unnecessary.Overall
- Poor customer service at the gate
- Montego Bay-Newark
- Economy
- Loss: β¬900
- Desired solution
Other - I had the worst travel experience with jetblue and my confirmation was WYPMEK for a vacation from New york to Jamaica In the past, Jetblue was creditable for customer support. These days this airline has the worst service, customer support and/ or on-time. Employees are nasty and not helpful causing intentional anxiety with much unnecessary bully type behavior. This experience was dramatic and unfavorable of your airline. All customers should be treated with respect and best accommodated. Evelyn, at gate F1 intentionally separated myself and my daughter with mental health needs because we had blue basics and could not afford a more expensive ticket. We booked together and the ticket was purchased at the same time. However she seated us rows apart, out of sight triggering my daughter's Anxiety that can interrupt her treatment plan long after the flight. And this rule made sense to Evelyn because I should purchased the lesser flight that was over $450 per person, not considering my medical expenses, my daughter special needs or the position placed on all passengers in the event Parys Groves had a mental break down. Jetblue employees require corrective action, retraining for customer support, ethics and it should be required to be empathetic. I am expressing my experience to this company with hopes for change and reprimanding to your inconsiderate and unprofessional employee Evelyn, in Fort Lauderdale Airport check in for Jetblue, stationed on 8/19/2025 for 556 Flight to NY.
Nancy G
Verified | Aug 18, 2025Aguadilla-New York
Economy
Damaged belongings to my blue luggage in baggage claim
Mishandled blue luggage, the wheels were broken off when I picked it up from baggage claim. I paid a lot of money for it. They should be more carefulOverall
- Damaged luggage
- Aguadilla-New York
- Economy
- Loss: β¬85
- Desired solution
Expenses reimbursement
Phaedra B
Verified | Aug 18, 2025Economy
Courtesy due to being ill and hospitalized.
Hi, I was given a $432.40 credit and I extended it. Unfortunately the day before the credit ended I wound up in hospital and was hospitalized for quite a while with injuries. Yesterday 8/17 getting out I tried to book a ticket for a vacation and no one would offer me a courtesy. I have been a member a while and never had issues or complaints. Can someone help me as I was in a bad situation. Thank you for your time and attention to this important matter. I really rely on it to afford a vacation. 310-717-4526. PhaedraButlet@yahoo.com- Economy
- Loss: β¬432.4
- Desired solution
Other
Michael W
Verified | Aug 14, 2025Economy
Complaint about flight attendant on flight 158 8/11/25
Dear JetBlue Customer Support, I am writing to formally express my disappointment with the service I received on Flight 158 from Aruba to JFK on August 11. One of the flight attendants, Brianna, displayed a consistently poor attitude throughout the flight that made the experience uncomfortable and frustrating. Her demeanor was curt, dismissive, and lacked the professionalism I expect from JetBlue staff. It was evident from her behavior that she did not enjoy her job, and unfortunately, that sentiment was passed on to passengers through her tone and conduct. Basic requests were met with eye-rolls or indifference, and there was a noticeable absence of warmth or courtesy. What stood out most was the sense that she was enjoying the power dynamicβusing her role not to assist, but to assert control and show off. It felt less like customer service and more like a performance of authority, which is not what JetBlue stands for. Iβve flown JetBlue many times and have generally had positive experiences, which makes this incident all the more disappointing. I hope this feedback is taken seriously and addressed appropriately, as it reflects poorly on the brand and the standards JetBlue is known for. Thank you for your attention to this matter. I look forward to hearing how you plan to follow up. Sincerely, Michael W 1C- Economy
Yelena K
Verified | Aug 12, 2025Economy
Unsatisfactory flight attendant behavior
Dear JetBlue Customer Relations, I am writing to formally lodge a complaint regarding the behavior of a flight attendant, Bri, on my August 11, 2025 flight B6 158 from Aruba to JFK. From the start of the flight, Briβs conduct was unprofessional and unacceptable. She repeatedly ignored passenger requests, spoke in an unnecessarily loud and commanding tone, and at times raised her voice toward passengers. Such behavior is not only discourteous but also creates an uncomfortable and tense atmosphere onboard. Later, she was sitting and laughing loudly with colleagues instead of attending to passengers. In addition, during the entire flight, water or drinks were offered only once, which is inadequate for passenger comfort and well-being, regardless of flight duration. As someone who has been flying for over 60 years, I am well aware of proper in-flight service standards. Passengers should never be subjected to raised voices, dismissive treatment, or minimal service. This flight was far below the level of professionalism and care I have come to expect from JetBlue. I respectfully request that JetBlue review this matter, take appropriate action, and ensure that such behavior is addressed so it does not happen again.- Economy
Manuel M
Verified | Aug 11, 2025Economy
I requested a glass of water two different
times two different stwards ladies and I was denied , the worse cenΓ‘rio I was treated unfair is both ladies when they pass offering snacks both ladies ignored me and offer to other passagers and not to me ! After one of them pass offering a jet blue credit card application, how i am going to apply for an airline credit card when I was treated unfair !!? It Will be positive if the company jet blue gives better training to stwards! Denying a glass of water two times to me its poor service ! Of course I am not interested apply for a jet blue credit card application!- Economy
M B
Verified | Aug 9, 2025Economy
Boston-Logan Airport; Jet Blue checked baggage employees.
The desk attendant employees for Jet Blue in Boston are by far the worst and least friendly customer service representatives that I have ever encountered in an airport. They obviously have no training in de-escalating a situation and were trying to pick a fight with me in front of my family. I am active duty military and I was trying to get back to my home stationed base. I had just got home from a 9 month rotation overseas. One of my checked bags was 6 lbs overweight and I did not have any money to pay for an extra βoverweight feeβ. 56 lbs? I carry 65 lbs on my back for 12mi + to get paid next to nothing because I serve this country. They want to pick a fight with me over a $200 fee? Just waive the fee and say βthank you for your serviceβyou ungrateful and rude customer service reps.- Economy
- Desired solution
Other
Peter P
Verified | Aug 7, 2025Economy
Paid for 4 checked bags twice
Paid for 4 checked bags when booking the flight and further paid Β£37.32 four times . Total of Β£149.28 at checking desk when checking in.- Economy
- Desired solution
Refund
Lauren C
Verified | Aug 6, 2025Economy
JetBlue refused to book me on another airline
First, this is not a cancelation due to weather complaint, as JB would make it. This is about having to reschedule a flight on my own bc the JB rep refused to book me on a different airline since there was NO JetBlue possibility in the next 48-60 hours going to the New York City area! The rep who I waited for over 45 minutes (although the phone system said the wait was 3 minutes) could not get me on a flight to NY within a reasonable amount of time so I asked for an American Airlines flight. The rep (Lucy) didnβt honor my request although this is policy when JB cannot get a customer to their destination due to their limited flights after a flight cancellation. Lucy had no idea what to do, refused to book another airline and stranded me to fend for myself in a time when flights were booking so rapidly bc of many cancelled flights due to an impending storm. Rather than call back JetBlueβs horrible service line and wait another hour I found service for WiFi and had to book my own AA flight home over $1,100 more total than the original flight for my party of 4. Recall, JetBlue was supposed to look in to other airlines, specifically American since I requested it. In fact JetBlue reps must book you on other airline and must know this if JetBlue has nothing for you in this event. Again, JB refused and left me stranded. The customer service people on the front line are overseas workers who a not competent with policies whatsoever. They read from a teleprompter basically and canβt help with things beyond what you can do on your own. I have recorded phone calls from escalation but cannot attach the audio files here.- Economy
- Loss: β¬1147
- Desired solution
Anonymous member
Verified | Aug 6, 2025Economy
I was denied boarding
The non TSA refused to allow me to board due to what she is stated as a mutilated passport. Can someone kindly assist please and thabk you . I can be contacted at 8683930998- Economy
- Desired solution
Other
Anonymous member
Verified | Aug 6, 2025Economy
I was denied boarding by a non TSA agent on the 05th August
Poor customer service from start to finish and I am still unable to rebook for my children and myself.- Economy
- Desired solution
Other
Shawnie K
Verified | Jul 18, 2025Edinburgh-Orlando
Economy
Influence by other flights
We were orignally suppose to fly same flights out on July 15th then was cx and booked for July 16th and then they had a medical emergency which then pax with so called emergency was just dehydrated and allowed back on flight when we diverted to GANDER on flight both times of cx they cancelled and delayed because of flight crew members timing out. We did not make it home until 9;30 am EST in Orlando on July 17th when we were suppose to be home on July 15th at 7:30pm they gave us a hotel in Edinburgh because of 1st cancellation but on delay only gave us $12 food voucher each a meal cost $20 each at the GANDER airport. No hotel was given in Boston or meal voucher, we had to pay extra money for a pet sitter, car parked at MCO airport 2 extra days amd food for two extra days as well. We also missed two days of work due to their staffing problems- Edinburgh-Orlando
- Economy
Suzanne L
Verified | Jul 18, 2025Economy
Flight cancelled
My flight on July 14 was canceled because staff had maxed out of there hours. The airline listed it as due to weather. The flight was to take off at 820 pm but was not cancelled until 1:30 am. I had to get a hotel and the staff at the gate was not able to help. They said just find a hotel and then contact JetBlue for reimbursement. United airlines just across from JetBlue gate was offering hotel vouchers but not JetBlue.
- Economy
- Desired solution
Madi S
Verified | Jul 17, 2025Edinburgh-Salt Lake City
Economy
Problems at airport
My flight home was cancelled hours before due to crew fatigueβ a fact they did not originally provide; I only found out after calling and asking. They rebooked me for the next flight option, which was the same flight 24 hours later. The only hotel they offered was 1 hour away and so I booked my own in the city. Thereβs more, but I donβt know if this is a separate case. Once I made it onto that rebooked flight the next day, we were diverted to Gander for a medical emergency. After waiting on the aircraft for about 45 min, we were informed that we would have to deplane and wait for them to send a new aircraft and crew because the crew had reached their hours. We waited in Gander for 4-5 hours before finally boarding for Boston. They gave us no indication of how long we would have to wait. Once we made it to Boston at 9:30pm, I had missed my connection to SLC. The airline did not inform me of ANY work that had been done to rebook me, so I was left to do that all of my own accord with a counter agent. She rebooked me on the next available flight, which, once again, was 24 hours later. I asked if they could rebook me on another airline sooner, since that flight would have me arriving at home 48 hours later than originally expected. They said no. They also were unable to provide me with a hotel since all the hotels in their price range were booked, so I slept in the airport. They refused to compensate me for that. I booked my own flight through a different airline for early the next morning, and they said I am unable to get a refund if I cancel the final leg of my JetBlue flight.- Edinburgh-Salt Lake City
- Economy
Ian H
Verified | Jul 4, 2025Economy
Lost iPhone Term 5 JFK. PHONE "PINGED" in Term. 5 near TSA C
checkpoint & Starbucks location. Was phone turned in? Please help. Ian Hendricks. Call 6183046738 TY- Economy
- Desired solution
Other
Wanda L. R
Verified | Jun 20, 2025Economy
YISZAH-flight from NY to Orlando 30May25 was rebook to
due to no connection in MCO to Ponce, rescheduled to 31May25, and later cancelled and rebooked to 31May25, also cancel, they could not find connection until the next day, which would have turn into an overnight stay at airport MCO. I had no choice but to agree to another change for 1Jun25, I lost two days of vacation time, due to cancellations. I had to return early, I call JetBlue to change the return flight 23Jun25, and i was told it could'nt be done, verify by Stephanie, 55958 who was the person who made the errors, and because representative did not accomodate me, I had to purchase another ticket for my return to New York, [WLAREK] 19Jun25 from Ponce to JFK, I feel if a person has to go through these changes and cannot be accomodated they should be compensated, for the emotional stress, financial dificulty, i paid for three tickets. a round trip which iwas unable to use the return flight and had to purchase a one way back to New York. any help would be greatly appreciated.- Economy
- Loss: β¬255.63
- Desired solution
Laura N
Verified | Jun 19, 2025Economy
never thought it would be so difficult to get help with item
left behind on a plane my flight 803 seat 6F conf # QKAGWQ from jfk to sju on june 3, 2025 all i want to to find out if someone was kind enough to take to lost and found two pairs of glasses i one black case. I live on a limited income, and I am devastated because one eye glass was for driving and the other for reading. If I cannot find my glasses I going to have to wait until 2026 to get a new set. I cannot afford to buy any glasses. Please help, it should not be that difficult to get help from your airline. I had surgery the day after I got in from New York and just got home this past Sunday. Last place seen airplane. PLEASE HELP!- Economy
- Loss: β¬600
- Desired solution
Other
Binita S
Verified | Jun 14, 2025Economy
One of the baggage was not loaded
Travelled from India on 29-May to Savannah (Mum to JFK on Air India and JFK to SAV on jetBlue). It was against same PNR. On reaching SAV, found one Bag missing. Family travelled to SAV for daughter's graduation on 30-May. Spoke to the jetBlue officials and they confirmed that the bag is in JFK and will be loaded and receive the next day 30-May and will be delivered to the mentioned address. Filled the attached form. It was my son's bag and all his clothes were on that bag. Since we did not receive any update on 30-May also and calls were unanswered, went to the airport and after lot of struggle , got the bag late in the evening. Didn't find the officials supportive and understanding. My son had to travel to GRR on 31-May early morning. The entire family was so tensed and where not able to enjoy the graduation moment of my daughter. My husband and sone left the program mid-way to go to the airport. The entire episode caused lot of distress and chaos. Need compensation for all the mental stress caused by this as well the uber travel to airport (attached)
- Economy
- Loss: β¬99
- Desired solution
Expenses reimbursement
Pieter-Bart V
Verified | Jun 11, 2025Amsterdam-Boston
Economy
Successful claim
Influence by other flights
Very inconvenient delay. Were supposed to fly at 11.20, however boarding did nog start until 15.30. Departed after 16h. When I came at the airport (around 9.00 AM) JetBlue indicated that the plane we were supposed to take in Amsterdam just left New York. Hence the delay. JetBlue added a EUR 16,- food-beverages vouchter to my boarding pass to be spent at Schiphol as compensation. Missed the informal afternoon and part of the evening programme of our MBA-cohort.- Amsterdam-Boston
- Economy
- Successful claim
Curtis B
Verified | Jun 3, 2025Economy
You suck
Every time i fly on Jet Blue something goes wrong. You have caused me so much stress, cancelled fights, delayed flights, etc. My name is Curtis Brandt. Look it up if you have that type of technology. I hope you go bankrupt. You are the epitome of horrible customer service- Economy
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