JetBlue Airways complaints: comments, page 4
193 comments
Anna G
Verified | Aug 10, 2024
New York-Orlando
Economy
At checkin the seats that I had originally reserved were not
I spoke to Aisha I'd number 61447. She said the 3rd party vendor was supposed to email me but now if I want to reserve my seats it is $85 pp. I told her no because it's to much money and not fair. At the airport I was told twice to switch line and see if someone else could help me. At the end of the day there were 5 people in my party and we couldn't sit together. Jetblue staff was nor pleasant or helpful. It was very disappointing and not the way I want to start my vacation. Even the flight attendance was not friendly.
- New York-Orlando
- Economy
Danielle B
Verified | Aug 8, 2024Tampa-Boston
Economy
Cancelled flight and changed flights without authorization
I was originally on a flight departing Tampa st 7:15 to Logan airport my flight was changed to 10 am without authorization and I got notice the flight cancelled that I did not authorize . I called jet blue they said the flight cancelled due to mechanical issues and my original flight was on time but k couldnβt be rebooked because it was filled . We were in the middle of storm Debby and my daughter was petrified and wanted to go home . They offered me a flight the next day which means I had to pay out of pocket over 200 to stay another night in the room . We then were booked next day at 12:30 . I got another email saying my itinerary was cancelled which I did not do I had to call jet blue in total hystericals to have them please put me back on that flight as the next flight was two days later . After two hours of crying she was ablle to put me in flight as she said s seat opened up . My daughters birthday trip was ruined I was am emotional wreck due to this and also the stress from the storm . I was offered nothing not even A food credit . The flight I was put back on was delayed 3 hours . I would like to be compensated for the night in the hotel and also flight credits . What was done to me and my daughter was terrible and left us so stressed and ruined our memories and trip .
- Tampa-Boston
- Economy
- Loss: β¬210
- Desired solution
Destiny P
Verified | Aug 4, 2024Nassau-New York
Economy
Poor customer service/ accommodation
Our flight was delayed for over three hours. The only flight they offered was for august 6th to jfk. Then they put us on a flight to Boston which Is 5 hours from home. This caused us to pay $70 pp to book a 5 hour bus ride back to NYC. During all of this I have a medical condition and menstrual in which the airport does not have proper provisions to help. There is no variety of personal hygiene in the airport and limited seating. I paid for priority seating and got put on seats in the back of the plane. The supervisor said she wonβt accommodate me. Jet blue employees were idle and not adequately helping us but conversing with each other and talking about customers behind their backs as they were frustrated.- Nassau-New York
- Economy
- Loss: β¬100
- Desired solution
Theodore L
Verified | Aug 4, 2024New York-West Palm Beach
Economy
We were sch to leave flt 1961 on 8/3 dep 2:59pm lga to pbi
The flight was delayed approximately 45 minutes. When we finally got on the plane the flight attendant had some medical emergency that lasted an hour and a half. The 1 1/2 hr time during her emergency period would have been our window to be able to leave the airport before a storm hit New York. The flight attendant ended up being fine. She should have immediately left the plane which would have allowed us to take off without the flight being delayed for an hour and a half. Then the plane sat on the tarmarc for another 3 hours, finally getting back to the gate after 4 1/2 hours on a freezing plane and finally let us off. They then had us wait another 2 hours before finally canceling the flight because the pilot and co-pilot had timed out. We did not get home until 12 midnight. There were no other flights leaving New York from JetBlue for at least another 2-3 days, so because my wife and I both had medical procedures scheduled, we had no choice but to book a new flight through Southwest out of Islip airport and had to pay another $800 plus the cost of another $140 ubering back and forth. Jet Blue claims they are not responsible for our additional expenses because it was weather related. But, the real facts are it was related to their employee being ill and not weather.- New York-West Palm Beach
- Economy
- Loss: β¬940
- Desired solution
Destiny P
Verified | Aug 4, 2024Nassau-New York
Economy
Poor customer service/ major inconvenience
Our flight was delayed for over three hours. The only flight they offered was for august 6th to jfk. Then they put us on a flight to Boston which Is 5 hours from home. This caused us to pay $70 pp to book a 5 hour bus ride back to NYC. During all of this I have a medical condition and menstrual in which the airport does not have proper provisions to help. There is no variety of personal hygiene in the airport and limited seating. I paid for priority seating and got put on seats in the back of the plane. The supervisor said she wonβt accommodate me. Jet blue employees were idle and not adequately helping us but conversing with each other and talking about customers behind their backs as they were frustrated.- Nassau-New York
- Economy
- Loss: β¬70
- Desired solution
Shannon D
Verified | Aug 4, 2024Cancun-Raleigh-durham
Economy
Poor execution
We were delayed for weather, and then we were diverted to Orlando, sent through customs with no boarding passes, everyone was completely confused how to get their boarding pass, once we got boarding passes we were turned away at TSA, Then we get on the plane and still donβt leave and get off the plane, I get back on the plane and still donβt leave. Get off the plane. Spend most of the night in the airport with zero information. Boarding at 7 AM with no promises. I realized I canβt control the weather, but the execution of these problems was horrible. We were definitely not told the truth and kept in the dark for hours at a time. Never again.- Cancun-Raleigh-durham
- Economy
- Desired solution
Refund
Gamaniel A
Verified | Aug 1, 2024Port-au-prince-Fort Lauderdale
Economy
flight from P-A-P airport Haiti to fort lauderdale florida!
Good evening, I am a customer who always buys my tickets at Jet Blue, on Wednesday, July 24, I called the company to buy a ticket for my 8-year-old sister from Port au Prince Haiti to Fort lauderdale florida, I paid all the fees and among them I paid $150 to babysit for me because she was traveling alone, When Monday comes, my uncle arrives at the airport, they don't want to let the child pass, they ask that he be accompanied, my uncle shows them the ticket, they say that the company does not give them access, I call the company at 800 538 2583 a lady answered me, I explained to them that she did not give me any answer while I was on the line, she closed the call without any answer, and my little sister happened to miss the flight, since that day I have not received any message from the company to give me any explanation since I was paid for the escort service, I decided to report this before I do it at a police station because I have to get my money, thank you!- Port-au-prince-Fort Lauderdale
- Economy
- Loss: β¬816
- Desired solution
Refund
Graham M
Verified | Jul 31, 2024London-San Jose
Economy
Denied boarding despite being given boarding passes
Thursday 4th July - Given the message that I could check in online, tried but couldn't. After several phone calls to the booking agent (Opodo) and Jet Blue I was given full assurance that when I went to the airport (LHR) I could check in with no problems. Friday 5th July - Arrived at the airport with plenty of time to spare. Got my ESTA for transit in the States, and received my boarding passes. Whilst in the security line I was informed by phone that I would not be boarded because the plane could not wait for me. I was promised another flight as compensation and told to stay at the airport for further instructions. I received a phone call telling me I needed to call Jet Blue in the States to arrange the new flight. Lots of phone calls between both the agent and the airline as neither accepted responsibility for my situation. A phone bill of Β£80. Later told that I was not due compensation as my booking had been made in 'cash' (it wasn't - it was made via a debit card), and that the flights were non-refundable. I had to buy a second flight at personal expense of about Β£1,000. Not a word of apology from either the agent or the airline!
- London-San Jose
- Economy
- Loss: β¬1100
- Desired solution
Apology / Voucher
Natallia D
Verified | Jul 30, 2024Fort Lauderdale-Newark
Economy
Broken seat, no windows on the last row, the TV was broken.
We were flying with 3 kids. The last row didnβt have windows, tvs were broken. My kids cried no stop. We really loved JetBlue, this was the reason why we took not cheap tickets, but this time it was insane. On the way to Newark, they announced my 10 and 6 years daughters and said that the seats were broken, we had to seat all separately. It wasnβt okay because the kids are not adults. On the way back, we got 27th row , and guess what there were no windows. Excuse me, itβs totally not fair, we are equally as anyone else in this airline pay for the tickets and we had to seat without windows, my kids crying non stop all three hours, moreover 2 tvs were broken. It was the most disappointing trip ever. Flight attendants couldnβt help. Please advise?- Fort Lauderdale-Newark
- Economy
- Loss: β¬1300
- Desired solution
Asia B
Verified | Jul 29, 2024London-New York
Economy
Successful claim
Don't remember
I am writing to express my extreme dissatisfaction with the service I received on my recent JetBlue flight 0200 on July 28th 2024 from LHR to JFK. The experience was highly disruptive to my travel plans and caused significant inconvenience. Firstly, the 5-hour delay of my JetBlue flight caused me to miss my connecting flight with American Airlines at 6:40 PM. As a result, I had to book a new connecting flight with Delta Airlines departing from JFK at 9:00 PM, which caused an additional cost. Upon landing at JFK at 7:00 PM, passengers were subjected to an additional 30-minute wait before we were allowed to deplane, as we waited for the baggage to be offloaded. Adding to the inconvenience, the gate we arrived at was outside, not connected to a jet bridge, requiring a long walk to a flight of stairs before we could enter the airport to clear immigration. Despite all these delays, I managed to reach my Delta flight just20 minutes before departure. The original delay email indicated a landing time of 6:48 PM, yet I did not get off the plane until 7:32 PM. And the only thing that saved me to make my connection was I had no checked in bags. This entire experience has been extremely frustrating and has significantly impacted my travel plans. This was definitely my worst experience with JetBlue, and I hope that steps will be taken to prevent such issues in the future.- London-New York
- Economy
- Successful claim
Susan M
Verified | Jul 26, 2024Oranjestad-Phoenix
Economy
Seating assignment because of a change in planes
I had booked my flight from Aruba to Phoenix in November and for both of my flights (there was a connecting flight) I had picked aisle seats for my husband and myself. I didn't pay extra for those seats so there wasn't an upgrade. When I went in, to check-in the day before, I noticed they changed one of our seats to a middle seat for both flights. The second seat remained as an aisle seat. I tried to change them in my app but for the first flight there weren't any isle seats available but there was on the connecting flight but for a fee. I call Jetblue but because of a hurricane their automated system said if you are not traveling today to call back. Well, there were only a few isle seats, so I booked if for $19 and thought to myself I'll just ask for a refund at the airport. Nope, the airport told me to call customer service. Today I called customer service, and they told me they will not refund my $19 because we sat in the seat. The agent told me that they changed my seat to balance the plane, which I find odd because for $19 I was able to change my seat. This is a post of frustration that Jetblue is happy to lose a customer, mind you this was my first experience with them as it was my first flight. I have a lot more options, other than them, and if they don't feel I'm worth $19, then I cannot say they are worth the $1500 to $2000 I would spend on one flight never mind the other potential flights I might have booked with them!
- Oranjestad-Phoenix
- Economy
Isaac W
Verified | Jul 20, 2024New York-Las Vegas
Economy
Flight was delayed 4 hours, then 3.5 hours
I was unable to get to town in time to check in for my room. I was in town to play a tournament and wasn't able to play the tournament. I missed plans with my friends. The delay cost me over $250
- New York-Las Vegas
- Economy
- Loss: β¬250
Ishara H
Verified | Jul 17, 2024Buffalo-New York
Economy
Denied the access since name was too long
JetBlue airport counter staff discriminated a passenger (My mother) who doesn't speak English and very rude to my mother and me since her name was too long, they didn't allow to check in. this is a racial discrimination. we are taking a legal action against this issue. Please do your own investigation and send me an email the results.
- Buffalo-New York
- Economy
- Loss: β¬1250
- Desired solution
Esther B
Verified | Jul 16, 2024West Palm Beach-White Plains
Economy
Why did I use up all my JetBlue miles from Basic to Extra.
Reservation KCPYJB - West Palm Beach, FL to Westchester, NY. I used all my JetBlue miles and paid extra to upgrade to Extra. I can't figure out what benefit I got. I had a situation happening at home and decided to come home on Saturday instead of Sunday and I was told because the ticket was on miles I would have to cancel and redo the ticket. At this point I didn't want to lose the crappy seats I had to probably end up in back of the bus...(no thank you.) Plus to reissue the two tickets I was quote around $500.00 for one way. Are you kidding me. Your flights start at around $69-129. Why did I pay for Extra--free change, cancellation or same day switch. Why wasn't I able to change without a penalty. What an idiot I feel like. I do not travel that much but when I do I always book with JetBlue. I am totally disgusted and will rethink flying JetBlue again. I feel like telling JetBlue to stick your card you know where. I am stopping using your card. Never the less, I decided not to change our tickets and flew the scheduled flight.- West Palm Beach-White Plains
- Economy
- Desired solution
Refund
Olivia W
Verified | Jul 16, 2024Boston-West Palm Beach
Economy
Jet blue lost credit card application with sensitive info
During my Jet Blue flight on June 6th a credit card application was offered to apply on flight. I filled out the application with my name, birth date, social security, etc, and handed it back to a flight attendant. It has been over a month and a half and I never received any updates. This leads me to believe that a Jet Blue fight attendant lost my credit card application on flight which could be used to steal my identity or open up a line of credit in my name. Completely unprofessional as this is a BIG deal! I still have NO answers. I no longer would ever apply for a Jet Blue credit card, I just want to know my information is protected. According to Barclays, no application was ever submitted for me. Barclays says to call Jet Blue Customer Service. Jet Blue Customer Service says there's nothing they can do and advise me to call back Barclays who say they can't do anything for me.- Boston-West Palm Beach
- Economy
Alexandra L
Verified | Jul 10, 2024White Plains-West Palm Beach
Economy
Unable to cancel my booking
I booked within 24 hours, paid almost $1500 including $36 in insurance, and due to an internal server error, I was denied access to cancel and get a refund. I waited an hour and thirty minutes for an agent and the last message I received said, βlet me get started.β I was prevented from cancelling before departure and jet blue has no real customer service, no number and the site remains dysfunctional.
- White Plains-West Palm Beach
- Economy
- Desired solution
Mei P
Verified | Jul 9, 2024Raleigh-durham-Kuala Lumpur
Economy
Recent Travel Experience with JetBlue in RDU
Flight cancelled due to weather in JFK. JetBlue rebooked my entire flight from Raleigh to Malaysia which was originally booked via Qatar Airways. Had to overnight in Raleigh to catch flight the next morning. No reimbursement of hotel. Rerouted to Boston the next day. At Boston, Qatar denied confirmation of our bookings. We finally got confirmed on Qatar after an ordeal. The new itinerary JetBlue booked us on had two 10-hour layovers. Original journey via Qatar was 27 hours, New flight over 40 hours. To further impound the situation on our return flight via JetBlue they lost our luggage. No apologies, no compensation. Very disappointed. Will never choose to fly with JetBlue again.- Raleigh-durham-Kuala Lumpur
- Economy
- Loss: β¬369
- Desired solution
Apology / Voucher
Dina H
Verified | Jul 8, 2024Sacramento-Punta Cana
Economy
Compensation
Hello, I would like to get compensation for my flight confirmation number AJIYZM. Names on the tickets Dina Hontar and Maksim Gavrilenko. Tickets number 2792152090574. On April 27th my husband and I got married and in the same day were supposed to get to our honeymoon. Our destination was Punta Cana. We arrived to the airport one hour and 15 minutes earlier. Headed to check out our bags but when we were checking in them in, flight attendents asked us about the migration QR codes which we had no clue what was it. They said that we were supposed to get email but I looked thru my emails but there was nothing saying about the migration QR codes. We tried to do them at the airport but the website was in Spanish. Questions were in English but the answers were in Spanish and we donβt speak Spanish. One of the workers who spoke Spanish helped my husband to do his QR code and then she rushed and couldnβt help me with mine. There were other flight attendent at Jet Blue checkouts who could speak Spanish and we asked them to help me but she said she canβt help due to their policy. We said we need their help since itβs in Spanish and they should be helping their passengers but she didnβt care the same as the other ones who were with her. She was rude and impolite with no help. We tried to translate it but it took a long time and we couldnβt finish it. We went to gate and said we finished them at our connecting flight but they said we canβt go on the plane and they didnβt let us go on the plane. We had get a hotel at Sacramento to stay the night the cost of hotel was $140 for night. The next day we called to confirm our tickets and they said that we need to pay an extra $600 ($1,200) per ticket due to our fault not having QR codes. The next day we came to the airport and flight was delayed for one day due to someone getting sick on the plane. We lost two nights at the resort due to Jet Blue. One day at our resort was $560 per day and it was our honeymoon. ($1,120) Just imagine getting married and being all excited about your honeymoon but coming to the airport and having this situation. I checked my emails there I didn't get any email saying anything about the QR codes. Also, we came to the airport early enough to get check in or get help with our tickets. Flight attendant should've helped us, thats their job there but they were super rude to us. This was not our fault that we didn't had the QR codes because we never received the email that we should have had them. We are requesting compensation from Jet Blue $2,460 that includes hotel night, next day tickets that we had to pay and two nights for our resort.- Sacramento-Punta Cana
- Economy
- Desired solution
Deric O
Verified | Jul 2, 2024New York-Los Angeles
Economy
Seat issue, wall panelling
Flight 0723 had 1st class seats(Mint group) , they never announced priority seating, had people cut in front of us, while in line. We had 1D, 1F. 1D seat did not work the entire flight could not recline , the paneling next to 1F was off the wall so all the cold air was coming out on us, we paid good money for these seats and it was definitely not up to standards
- New York-Los Angeles
- Economy
- Desired solution
Harold R
Verified | Jun 28, 2024New York-Albuquerque
Economy
jetblue flight 1964 was late to JFK so we missed out flight
to ABQ so the airlines booked us another flight for the evening of 16/Jun/2024 leaving us stranded at airport β¦.see detailed letter sent to you today with hotel bill- New York-Albuquerque
- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Lynne G
Verified | Jun 28, 2024Orlando-Logan
Economy
JetBlue vacations Orlando
I am a senior citizen I love jet blue Iβve been flying for 60yearshad a lot of good flights and Iβm taking JetBlue vacations they did not do good by me my husband and I we planned a trip for five days the flight itself was excellent excellent pilots but I did not know that they have Expedia for a third-party first of all JetBlue recommended Paisley for rent a car which was a complete disaster my husband is handicapped and it was horrible experience the hotel the Marriott that they put us in was in the end room down the end of the corridor the toilet ran all night I complained and they said because it was a third-party Expedia nothing they can do I need some answers my phone number is 978-790-3048 my name is Lynn Gigliello which I didnβt know they couldnβt do anything about it Next I wanted to extend my trip because we had a death in the family and JetBlue vacations did nothing for me I was shocked they said it was because I had used my points and they were not willing to help me they said I had to lose my money on the ticket and then Rebook Iβm so disappointed I need some answers Iβve been on the phone for hours it seems like itβs all about the money and not about the customer I am shocked a jet blue- Orlando-Logan
- Economy
- Desired solution
Joycelyn H
Verified | Jun 26, 2024Raleigh-durham-New York
Economy
To many delays
No exclamation why time keep changing unacceptable for a business and believe me I will never, never book a flight with this airline again and would not Recommend it to anyone!!!!!- Raleigh-durham-New York
- Economy
Cynthia R
Verified | Jun 24, 2024New York-Santiago
Economy
Unprofessional, disrespectful, abusing power by intimidation
Flying over 20 times this year in 2024, so far with jet blue, I was utterly shocked at how two stewardesses behaved during flight 337 from JFK to STI. I was accompanied by my teenage daughter, a Senior father of 94 years old, and we were a few of the first to board the plane. My father, who just learned he has heart failure, wanted to visit his native country. As we sat in our more room seats in the third role and I attempted to get his luggage settled as well as my own, a stewardess by the name of Rochelle spoke out enough for all to hear, " I can't, I cannot deal" after she was questioning what I was doing with my dads carry on which was a small book bag and then questioning what I was doing with mine. I said, storing it, and she then began to hurry us, so I tried to move faster, and she said I can't," As I sat down, I said well, you are getting paid to do this, and she said, "let us not talk about pay." That is when all hell broke loose. She signaled to another stewardess named Denise, and from the corner of the plane in front of the cock pit, she began to look me in the eye and whisper so that I could only hear her and asked me, "You want problems"? And she began to provoke me with her glare and repeatedly. I immediately knew she was trying to get a reaction, but I am educated and civil enough to know you do not engage in that behavior on a plane. So I just stood quiet and still in my chair. Then she said again she would get me off the plane, I was so sad to see another woman use her power as a stewardess and use it as intimidating tactics to try and create a hostile environment after seeing sp many stories on teh news and social media about people on flights getting into it with stewardess I could clearly see she thought she was going get me out f character but as an active day military member I am disciplined and professional enough to to tangle with ignorance and put the safety of others at risk. A little while later, my non-English speaking senior fatherland used the bathroom as he was on a particular medication that made him urinate. He was leading them so that he would pee on himself to avoid them humiliating him. I explained he had medical issues. He used the bathroom, and Denise began to get static, calling other flight attendants and getting on the phone, saying my dad had a medical issue, that there was nothing on record and that we were getting off the plane. I couldn't believe my eyes. A few minutes later she came down, bent over and faced her face with mine and said cynthia what medical issue does your father have I said heart failure then she said are you ok I said yes I'm ok Are you ok I asked he. Then I also said that your coworker was rude to me as I was just trying to adjust my father's belongings. She whispered in my ear," She was getting me off the plane". She grabbed the phone again. The plane was not taking off; it was just riding slowly for 25-35 minutes. We missed the original take-off time, and then finally, it took off; right before landing, she approached my dada and told him to put his bag under the seat and he had a food bag already under the seat and the man purse he had cross body had his medication he did not feel comfortable taking it off to put under the seat it was the size of a small note pad. She then called two flight attendants to tell him the sea things and then Rochelle began to say tell his daughter to tell him and or put it under her seat I said no I already have a bag under my seat and that I was not intervening and that they could do their job without me because I already had experienced the raft of the bullying and harassment of the stewardess Denise. When I said no Denise again began to threaten me, saying that the police would be meeting me outside she said that she was going make them force me to go back to NYC and not stay at my destination but perhaps the worst of all the threats was that she said that whenever o go to take a flight on Jet blue from here on out that I would be facing problems that she was going out in the system to ensure I have an issue. That to me was the most disturbing thing to hear that Jet Blue staff would deliberately give me a hard time. I have spent thousands of dollars traveling over the last two decades with Jet Blue, and I am a loyal customer, but why would I submit myself to this treatment? I am disappointed in the service and my safety. I do not feel comfortable traveling on Jet Blue with all the threats I experienced, and now I have two scheduled fights to return him. However, I am terrified for my life and what these stewardesses have the power to do to jeopardize my freedom, safety, and well-being. This is Jet Blue Flight 337. Denise and Rochelle fight attendance, representing your brand and treating customers with no dignity.- New York-Santiago
- Economy
- Loss: β¬1500
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Other
Fagan V
Verified | Jun 19, 2024San Antonio-Boston
Economy
Lost wallet with cards and 110 dollars
I boarded and disembark a flight from san antonio texas to Boston and caught a connecting flight to doha.i realsied i lost my card holder with 110 dollars in it. I then received am email from lost and found agent called maria schriber. WHo advised me that my money was safe and that jetblue can send me a cheque. I gave my friends adress to mail the cheque to because i am in south africa. She was in contact me via email but stopped. She promised me that the money is with the supervisor. I want to know where my money is and is ill get it back? I have my email proof- San Antonio-Boston
- Economy
- Loss: β¬110
- Desired solution
Expenses reimbursement
Samar R
Verified | Jun 19, 2024Los Angeles-Puerto Plata
Economy
Incompetent airline LOST my reservation
First incident, my flight was completely cancelled. Fine.. we sorted it over the course of MANY hours of conversation and stress. Revived confirmation of new booking tried to βmanage bookingβ 4 months later only to have my details disappear. Even though I was emailed a confirmation, my flight was NEVER CONFIRMED- Los Angeles-Puerto Plata
- Economy
- Loss: β¬200
- Desired solution
C J
Verified | Jun 16, 2024New York-San Jose
Economy
Disturbance
I paid additional for my ticket/seat and there is an uncontrollable child behind me who was continously kicking my seat the entire flight. The parents did nothing to rectify the situation. The flight attendant spoke to them countless times and still no changes.It's over a 2 hour flight! This is completely unacceptable!!!!- New York-San Jose
- Economy
- Desired solution
C J
Verified | Jun 16, 2024New York-San Jose
Economy
Disturbance
I paid additional for my ticket and there is an uncontrollable child behind me who was continuously kicking my seat. The parents did not do anything to rectify the situation. It's over a 2 hour flight.- New York-San Jose
- Economy
Susan P
Verified | Jun 14, 2024Philipsburg-New York
Economy
Our flight cancelled, no explanation.
From SXM to Jfk May 23, 2024 Flight was cancelled to the next day no explanation. flew May 24th flt B6 8088- Accommodations were given. Very stressful - both of us are over 75 yrs old.- Philipsburg-New York
- Economy
- Desired solution
Dorota G
Verified | Jun 13, 2024Boston-New York
Economy
My flight was delayed and I wanted to change
My flight was delayed and I wanted to catch an earlier flight . I flew for a meeting this morning and was flying back tonight tired after the meeting. At my gate , I was told to go to costumer service gate. I went there and stood online for a half. The line was going super slow and the manager came up to the line asking each individual what is their issue . I stated my issue and she told me it should be no problem to change the flight . I waited another half hour - 40 min and was finally at the desk where I was informed that it is too late to do that. It was 8:05 and the earlier flight was departing at 830. In addition , she told me that the change would be 75 $ since my flight was on time which was incorrect. When I asked for the contact information to make a complaint about the incidence , the attendant stated that I can make a complaint but βno one will do anything anywayβ . I was always under the impression that jet blue cares about consumer satisfaction. I hope someone is actually reading it and acknowledges it.- Boston-New York
- Economy
Joseph A
Verified | Jun 11, 2024Oranjestad-New York
Economy
jet blue employees the worst an airline has to offer
Two weeks ago I wrote you and told you I would post on any site I could find about my horrific experience with Jet Blue. Well guess what. Here is one example. I have over 500 people (in just 2 weeks) that agree with me. Also I was on a national radio and told viewers about my experience with Jet Blue. I also wrote to the attorney generals office and they have forwarded my complaint to the department of transportation. What Jet Blue has done is not a good business practice and I am out to prove it. 99 people have read your review! Hi Joe, You recently wrote a review on Trustpilot and it looks like people find it helpful. See your review stats See your review 1 Total reviews 99 Total views 1 Total clicks Planning another purchase? Read what others have to say and find companies who put customer satisfaction front and center. Find a company This email contains direct links to your account. Please donβt share it with anyone else. How are we doing? Review TrustpilotΒ Β Go to TrustpilotΒ Β |Β Β Help CenterΒ Β |Β Β Contact You received this email because you contributed to Trustpilot.Β Unsubscribe. Get the Trustpilot app Trustpilot A/SΒ (Company number: 30276582),Β 245 Fifth Avenue, 5th Floor, New York, NY 10016,Β United StatesΒ |Β Privacy Policy. ξ Reply ξ£ Forward 99 people have read your review! ξ Re: Hillary Clinton Now Added To Trump's Revenge Hit List--"Will Likely Have Her Arrested" ξ99 people have read your review! Hi Joe, You recently wrote a review on Trustpilot and it looks like people find it helpful. See your review stats See your review 1 Total reviews 99 Total views 1 Total clicks Planning another purchase? Read what others have to say and find companies who put customer satisfaction front and center. Find a company This email contains direct links to your account. Please donβt share it with anyone else. How are we doing? Review TrustpilotΒ Β Go to TrustpilotΒ Β |Β Β Help CenterΒ Β |Β Β Contact You received this email because you contributed to Trustpilot.Β Unsubscribe. Get the Trustpilot app Trustpilot A/SΒ (Company number: 30276582),Β 245 Fifth Avenue, 5th Floor, New York, NY 10016,Β United StatesΒ |Β Privacy Policy. ξ Reply ξ£ Forward 99 people have read your review! ξ Re: Hillary Clinton Now Added To Trump's Revenge Hit List--"Will Likely Have Her Arrested" ξ 99 people have read your review! Hi Joe, You recently wrote a review on Trustpilot and it looks like people find it helpful. See your review stats See your review 1 Total reviews 99 Total views 1 Total clicks Planning another purchase? Read what others have to say and find companies who put customer satisfaction front and center. Find a company This email contains direct links to your account. Please donβt share it with anyone else. How are we doing? Review TrustpilotΒ Β Go to TrustpilotΒ Β |Β Β Help CenterΒ Β |Β Β Contact You received this email because you contributed to Trustpilot.Β Unsubscribe. Get the Trustpilot app Trustpilot A/SΒ (Company number: 30276582),Β 245 Fifth Avenue, 5th Floor, New York, NY 10016,Β United StatesΒ |Β Privacy Policy. ξ Reply ξ£ Forward 99 people have read your review! ξ- Oranjestad-New York
- Economy
- Desired solution
Refund
Charles L
Verified | Jun 11, 2024Boston-Fort Lauderdale
Economy
JetBlue changed planes and language problem with agents
The aircraft was changed and they didn't reassign my handicap seat and JetBlue 'lost' my Known Travelers Number. 3 hours to sort this out. Agent's accents were thick I couldn't understand them. I had to spell out everything letter by letter. Exhausting. Clearly JetBlue is no longer customer-focused. I was sent a JetBlue email stating I could change my flight do to poor weather at my destination. Email deceiving. I could only change flight by one day.
- Boston-Fort Lauderdale
- Economy
- Loss: β¬300
- Desired solution
Ted F
Verified | Jun 11, 2024Phoenix-New York
Economy
Advertised wi fly internet
The wi fly internet connection was not working on Saturday night flight. After trying to connect I enquired of steward if it was operating she said it was out. Then head steward announced it was available. I booked with jet blue because I could get work done on the red eye flight. Wondering if I can recieve compensation for this- Phoenix-New York
- Economy
- Desired solution
Nitzalie V
Verified | Jun 10, 2024New York-Orlando
Economy
violation of my rigths
On 5-27-2024 my fligth (SRVKNR) was suppossed to leave at 2:47pm, I received an email at9:34am saying that my fligth was cancelled. BTW I already check out my hotel and I was in my way to the airport. Then I received another email at 1o:18 am saying that they change my flight to 9:29pm. Then I received an email saying that I qualified for Cancelling waivers and reschedulled waiver. I tried to talk to customer services at the airport and they didnt want me to go in the line. They say I have to call 1-800- jet-blue. I called and they say I have to call again in 7 days. I was at the airport for more that 10 hours. I spend a lot of money eating and drinking at the airport. When I got in the airplain we had to wait for almost an hour at the plane so we can leave. I got to my house at 3am to work the next day. When I called in 7 days I talk to 2 diferrent persons and both hangup the call. The next day I call and they say that I didnt qualify for nothing. I ask to talk to a supervisor ( Betsabeth) and the first thing that she say was that my fligth was on time. She didnt know what I was talking about. At first she couldnt find the cancelation. Than she said that I dont qualified for nothing. I ask her why she say beacuse they reschedulled. I say what happent with the time I lost and money. She apologize. Then she say it was because of the weather. I was at the aiport for 1o hours and I have videos that It was not raining. at the time of my fligth. I ask to get in writting something that say that I dont qualify for reimbursement and the say that she is not allowed. I ask if I could recoud the call and ahe say that she was not sure If she could give me an autorization. I ask her what she could do for me and she said that she was goint to put me on hold. I stay for a couuple of minutes and she hangup. That was the 3 time that somebody from Jetblue hang up the call. I understad that there are inconvinients but at least if they are goint to change everything give me back the money that I spend in food. Their customer service need more training and learn not to hang up to cusomer.
- New York-Orlando
- Economy
- Loss: β¬100
- Desired solution
Carla W
Verified | Jun 7, 2024Boston-San Juan
Economy
We went to the counter to get tickets. Staff rude
While getting our tickets the help weβre talking in Spanish β saying Iβll wait longer and the price will keep going upβ Assuming we donβt understand. I asked the women why she was being rude and she kept laughing. She was training another girl who was kind and trying to help. When they rang up the price for tickets we asked why the price was different from my sister who just got a ticket too. She said keep talking and Iβll take longer and the price will go up more. We all said just please help us out and letβs proceed. While doing my tickets my one sister was done and my other sister asked the same girl if she was going to help her . β she said with an attitude, βOh, you want me to help you, oh.. really. My sister said yes, I never said I didnβt want you too. She said again keep talking and you will miss the flight and the price will be more. My sister then said can I please get someone here to help us, a supervisor, a manger, someone! The girl then walked away making derogatory comments and talking bad. We did yell back at her, which we know is not right. A supervisor came over and wouldnβt even listen to us and we said please hear both sides . He then said Iβll fix you, you canβt get on the plane. I said ok, calmly and he said you donβt care, YOU DONT CARE! I said no, what am I suppose to do. Iβm not going to go back and forth with you. This was suppose to be my first flight- and I told the girls how excited I was . For the record I am a 55 year old women and this was a sitter daughter trip .- Boston-San Juan
- Economy
- Loss: β¬409
- Desired solution
Refund
Apology / Voucher
Other
Shamica J
Verified | Jun 7, 2024Orlando-White Plains
Economy
Worker in checked bag area was rude
On June 6, 2024, at approximately 7:40am. I was standing in line to check my luggage. Baggage worker, Marshal was rude and declined to assist me with tagging my luggage. When asked why was he being so rude, he replied βIβm speaking with conviction and told me he could no longer assist and then requested a copy of my itinerary from his coworker who assisted me.
- Orlando-White Plains
- Economy
- Desired solution
Other
Kalisha D
Verified | Jun 7, 2024Kingston-New York
Economy
Luggages
Bad airline- Kingston-New York
- Economy
- Loss: β¬243.47
- Desired solution
Luis M
Verified | Jun 7, 2024San Diego-Aguadilla
Economy
Over charging for items in luggage in San Diego
My son, Lucas Marin is 18. He is the one who traveled. I purchased there flights and baggage, so I am the one filing the complaint and demanding a refund. As you can note from his age, he is a young man. And has limited life experience. He went along with what he was told and overpaid for sorting he should not have been charged. He flew from San Diego airport and was charged per surfboard as opposed to the entire bag that holds multiple boards. He had 2 surf bags, one with 4 boards and another with 2 boards. He should have been charged for those 2 bags only. He was charged for each surfboard as a separate luggage. Jacking up the price of the laggage. We, myself and 3 sons, have flown all over on JetBlue with surfboards from Mexico, to Jamaica, to California, NY, to Florida for the past 20 years. We've never had to pay per board! It's always been per board bag. There is no mention of that on the Jetblue website. In fact here is what your site says about sports equipment "Customers may check multiple pieces of gear in the same bag, as long as the bag is specifically designed to contain these items." I want to be refunded for the over charges. There were only 2 bags checked. And I want additional compensation for the headache and time wasted having to file this. In addition, on his previous trip his boards were damaged and broken with 100s of dollars of repairs and all one got was a lousy $100 credit. I've been flying with JetBlue with my family of 5 since the company launched and have been a happy customer until recently. I can easily take our business elsewhere.
- San Diego-Aguadilla
- Economy
- Loss: β¬450
- Desired solution
Refund
Anonymous member
Verified | Jun 2, 2024Orlando-New York
Economy
After paying in advance for a bag because it was 25lbs over
Charging $150 for a 25lb difference on a bag that was paid in advance is despicable. I chose to give you a chance but I shall not use your service ever. Skyway robbery- Orlando-New York
- Economy
- Loss: β¬150
Christine C
Verified | May 29, 2024New York-Punta Cana
Economy
DISGUSTING AIRCRAFT
I was in seat 1 and the dirtiness is Unacceptable and unprofessional!!!! There is no way anyone should travel like that unsanitized and dirty on the airplane!!!
- New York-Punta Cana
- Economy
- Desired solution
Viannel H
Verified | May 25, 2024Santiago-New York
Economy
12+ hour delayed at STI airport
My flight was extremely delayed and I was forced to switch my original flight to an even later flight, even thought I got to the airport at 5:45PM for my 8:00pm flight, I wasnβt able to get on a flight until 3:30am the next day, I wasnβt offered a hotel, not meal voucher, no credit no anything. I ended up getting home at 10 am the next day when I was supposed to be home at 11pm. I missed 2 important appointments & I was unable te rest that whole night, my whole next day was ruined. When I contacted the airline to see what they could do about my inconvenience they said that I was not owed anything since i had βwillinglyβ switched my flight. What was I supposed to do when my 8:00pm flight was delayed pass 4:00am the next day? Sit there in wait for endless hours? Being stuck at one airport for 7+ hrs, the flight that I switched to also got delayed btw, & then getting home 12 hrs after, the person that was supposed to picked me up couldnβt because of the time & uncertainty of when I was gonna be able to get home, I had to pay $95 Uber to get home, not being able to sleep for 22 hours straight & I was owed nothing? Haha this was the most horrible experience of my life & I wonβt be flying JetBlue ever again, because of its lack of humanity, lack of responsibility, lack of respect. Not even reimbursement nor compensation for all that I had to go through, not even credit so that Iβd be at least incentivized to fly with them again, the staff was very unapologetic, JetBlue doesnβt care about its costumers, Iβm done with JetBlue.
- Santiago-New York
- Economy
- Loss: β¬120
- Desired solution
Olive A
Verified | May 23, 2024Boston-Phoenix
Economy
Flight B61303 Boston to Phoenix, Arizona
Dear Customer Service, I purchased a Business Class ticket through Aer Lingus which was sold as EI 15210 as I was flying to Arizona, Phoenix on 30 April 2024. My trip was from Dubliin via Boston as this was where I was making my connection to Phoenix , Arizona. On arrival to Boston (Flight number , B6 1303), I was advised by your staff that Jetblue did not offer Business Class. I was then informed I could not board as a priority passenger and was seated at the back of the plane. Having flown the first leg of my flight with Aer LIingus Business class and then having to fly economy was a great disappointment and the same comfort was not afforded that I expected. Currently, I am undergoing immunotherapy/chemo treatment, was on my first trip to see my son who resides in Arizona since my cancer diagnosis and believing I had the use and comfort of the VIP Lounge was not facilitated to me. This was also a major factor in booking a business class ticket. I am now seeking a compensation/voucher as the ticket sold to me from Boston to Phoenix was not as per purchase. I look forward to a satisfactory response. Best Regards, Olive Ager
- Boston-Phoenix
- Economy
Emma G
Verified | May 21, 2024Windsor Locks-Orlando
Economy
Flight delays
I took JetBlue from Orlando to Connecticut and Connecticut back to Orlando and both flights were delayed by at least an hour. The one coming back is not going to get to the Orlando airport until 1:30 in the morning- Windsor Locks-Orlando
- Economy
- Loss: β¬100
Erika L
Verified | May 19, 2024Quito-New York
Economy
Pet service
I booked my ticket and I called and spoke to an agent about my cat to travel with me, they said was ok, he was added to my flight, and went from JFK to quito airport, no problem, I called again and did the same process, and they added my cat to my flight again, confirming my tickets of destination and connections, she said no problem at all, they added my pet to my ticket which it was $125, when it was time to flight back home, at the airport they didn't allowed me to flight with my cat at all, apparently they made a mistake and give me the wrong information, and it was nothing they can do only give me 125 back, I had to leave my cat behind with a family member, affecting me emotionally and mentally due stress in having to find someone to take Care of my pet, in a rush, almost losing my flight, I had to flight that night due work next day.! Idk why agents aren't inform of the right information and causing this kind of mistakes that can ruined someone's life, and waste of money, now I have to flight back to get my cat. This has been very stressful and creating me to have depression.
- Quito-New York
- Economy
- Loss: β¬300
- Desired solution
Apology / Voucher
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