JetBlue Airways complaints: comments, page 3
193 comments
Carol T
Verified | May 22, 2025
Economy
Overhead bag Logan international
As I was boarding the plane the agent forced me to check my small overhead bag claiming there was no room. Yet when I got to my seat 16E there was plenty of room in the overhead. Plenty. See my pictures. I am disgusted with JetBlue. I sacrifice bringing items so that I can use the overhead. Unacceptable JetBlue. I will be using a different airlines in the future thatβs for sure!!!!!!!!!!!!!!!!
- Economy
Thomas G
Verified | May 18, 2025Economy
Bag check
My wife and had I carry on bag and were in group c. We were forced to check our bag even though several people brought carry on bags and stored them in the overhead after we boarded. There were several open storage bins opened we we boarded, I counted four. To be clear our one carry was not large, it is a small carry on.- Economy
- Desired solution
Gregory G
Verified | Apr 23, 2025Economy
PAid for select seating, expedited boarding and expedited se
To: Jet Blue Management and staff From: Gregory L. G. Date: 4/19/25 Re: Recent trip- BFL to JFKβ¦.JFK to Savannah and return β 4/10 β 4/17/25 Confirmation codes β MKJQTF β¦.. MJPDUJ On 4/18/25 I received an email from Jet Blue asking me to rate my experience on my most recent trip with your company. While normally I choose not to respond to these queries I thought it might be beneficial to Jet Blue and your staff to hear from a new but loyal customer who spent a little extra $ to make sure that my wife and I traveled with as much comfort and expediency as possible; to enjoy our anniversary and birthday celebrations with family members in Hilton Head via the route identified above. I also have had 2 major back surgeries and knee a surgery and wanted to avoid some of the unknown travel issues that could arise at JFK. As you can see, with a little investigation I invested in the Blue Plus reservations to secure seat selection, Priority Security and expedited bag check. Prior to traveling to JFK, I did the pre-check-in to save time at the airport. We arrived at JFK around 5:00 a.m. for an 8 am flight not knowing how busy it would be. We had to wait in the regular line to check bags. No expedited service. When I logged in at a Kiosk, I printed our boarding passes and one checked bag sticker for both my wife and me. I attached the stickers to the appropriate luggage and approached the Service associate and presented our boarding passes and Photo I.D. My wife was checked in with no problem. The attendant said I had the wrong tag for my luggage. She said it was for an assisted device not luggage and I would have to reprint it. I told her I printed both tags at the same time and there should be nothing different. She proceeded to rip the tag off my luggage. I tried reprinting the tag. That did not work. She told me to go to see a person near the counter to explain the problem. I did that with the same result. That associate called a supervisor. The Supervisor eventually was able to clear everything and reprint new stickers. This entire process took about 90 minutes. No expedited anything. When we got on the plane, we were now not priority seated. We were assigned the very last seats on the plane Row 28 seats A β C. When we arrived in Savannah, we were obviously the last to deplane. After stopping briefly to use the restroom and loosening my back we proceeded to the appropriate carousel. We were surprised that many of the passengers had already gotten their luggage. That was good. Except when everyone was gone, we did not see our luggage. After waiting about 15 minutes and questions and queries we proceeded to the Jet Blue office on the previous floor only to find our luggage in the office. It had been misplaced. On our return flight to Buffalo we waited at the carousel only to find our luggage was not there, again. I immediately went to the Jet Blue office thinking it would be there. Wrong! It was still at JFK. I filed a report and got the claim information and was told my luggage might be on the next available flight or it could take 24-48 hours. When the luggage arrived in Buffalo I would be notified and the paperwork I was given said it would be delivered to my home. They verified my name, address and phone number. The next day, Thursday 4/18, I called the 800 number. The representative was unable to provide any information on my luggage or itsβ whereabouts. I received an email at 11:12 a.m. that my luggage had arrived and was set for customer pick-up. File ID: BUFB672433867 Bag Number: 4279557332 Bag Status: Held for Passenger Pickup I called the appropriate number to confirm the luggage was there and the Jet Blue associate on the phone said the luggage was in the office and when I got there to let the security outside know that I only had to walk inside to the office to pick up my bag and I would be right out. I did that. He said 5 minutes. I said O.K. When I went in, the office was locked, the lights were out and my bag was sitting on the floor by the door. No one was around. I asked the girl at Delta what I should do? She said go upstairs to the Jet Blue counter and someone should be able to help. I went upstairs. The Jet Blue counter was closed?? No one was there. I yelled for someoneβ¦.anyone. Finally, a sanitation associate saw me and tried to assist. He said he would try to find someone. He stuck his head in a doorway, spoke to someone and then yelled to me that someone would be right down to assist me. I went back downstairs and waited 5-7 minutes. Nothing! I then heard a page that my car would be towed if I did not move it. I told security and they said move it or else. I parked it in the short-term parking and returned approximately 6 minutes later. The Jet Blue associate from upstairs was locking the office door to leave. I told her I was there to pick up my bag. She said she couldnβt wait any longer!!! 6 minutes?? I got my bag and left. I would like a refund of my charges for bags, seating and extras I did not receive. $500 This is not what I expected or paid for. I realize that I did not pay for first class. But really this was no class. This is a critique from a loyal customer.- Economy
- Loss: β¬500
- Desired solution
Ryan P
Verified | Apr 8, 2025Economy
At POS airport my 3 luggage did not arrive on my flight.
My 3 luggage did not arrive from JFK to POS. I was informed to complete a form which I did. I was also informed by Jet Blue agent to purchase clothes and toiletries etc., that I need and this can be reimbursed. No link or site was provided to submit my receipts. I informed the Jet Blue agent about this and she informed me that she's awaiting a link from the JFK office. My 3 luggage was received 3 days later. All the frozen food was spoilt and my clothes got covered in food.- Economy
- Loss: β¬600
- Desired solution
Victoria M
Verified | Apr 7, 2025Economy
Delay and cancelation and Miami airport
I am requesting reimbursement for the attached expenses incurred due to a flight cancellation on Sunday, March 30th /Monday March 31st. Jetblue Flight #2520 ((Confirmation code: NUBFSE) (Ticket #2797284645631)) was scheduled to depart at 7:35 pm from Miami to Boston. Because of earlier delays, this flight was pushed back multiple times with minimal updates or information. Only to be cancelled around midnight AFTER they put us in the plane and told us we had 27 minutes to be in the air, then having to turn around to head back to the gate and unload the plane. The associates told us the reason was weather, however, two flights on other airlines took off after midnight bound for Boston with no issues. The Jetblue associate at the desk told me that the only available flight was later that Monday night at 5pm or Tuesday afternoon with no accommodation for hotel or care. Additionally, my bag was checked at the gate and I couldnβt retrieve my bag until 4am Monday the 31st because there was no Jetblue worker anywhere in the Miami airport.Β In order for me to get home, I had to book a one-way flight from Orlando to Manchester, NH on another airline the afternoon of 3/31, which necessitated a hotel stay. Not to mention the hassle of getting to Orlando on time with minimal sleep due to the stress caused from the delays and cancellation.Β The attached receipts highlight the expenses I had to take on due to this cancellation. The Orlando to Manchester flight #1319 on Southwest, Confirmation code: 49S4YP and the Hilton hotel stay, as well as the flights that left after the cancellation at midnight Monday March 31st with no issues.Β Reimbursement of $1090 USD, alternate flight and hotel combined.
- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Andres C
Verified | Apr 2, 2025Economy
Luis muΓ±oz Marin international airport delayed for 12+hours
On 03/25/2025 flight B6 2476 I was harassed at, discriminated, and almost kicked out the plane cuz flight attendant Tammy id # 38398 grabbed my arm trying to kick me out of the plane cuz me and some other customers were asking what was going on that we were in the plane with No AC no water and a delayed that lasted 12+hour she also screamed at me cuz I asked for water and screaming at me to sit down when I need the water for my mother for her heart medication pills when security came I told them all I wanted was water and know when we were going back home I'm looking to put a litigation suit against JetBlue airlines for harassment discrimination, and the fact that she was not supposed to put her hands on me just for asking for info and water- Economy
- Loss: β¬47.27
- Desired solution
I F
Verified | Mar 15, 2025Economy
Descrimination
Today, during my flight with JetBlue, I had the most horrific experience. I was traveling with my service dog, as I have for the past nine years. This was my first time flying with JetBlue, and after hearing great reviews, I was eager to give it a try. As soon as I boarded the aircraft, a flight attendant told me I needed to zip the bag my dog was in. My dog was clearly wearing a red service vest, making it obvious he is a service animal. I politely explained that as a service dog, he is allowed to be in a bag that is not fully closed. Instead of acknowledging this, she walked away to verify with another crew member, using a noticeably unfriendly and annoyed tone. When she returned, she asked for both my name and my dogβs name, then told me my dog was "very cute." During the flight, my dog sat next to me on my coat. There were no passengers in my rowβit was completely empty. Suddenly, the flight attendant loudly told me that my dog was not allowed on the seat. I immediately apologized and placed him on my lap. Later, I stretched my legs into the empty seat next to me, and once again, the same flight attendant approached me and insisted my dog could not be on the seat. However, my dog was on my lap, sitting on my jacket, which I used as a blanket. I still apologized, even though I didnβt understand why she was making this comment. Toward the end of the flight, another crew member approached me while I was asleep, woke me up, and began speaking to me while I had headphones on and music playing. I couldnβt hear everything, but I understood that the airline planned to "flag me." This experience left me feeling unwelcomed, bullied, and discriminated against. At the start of the flight, the flight attendant specifically asked for my last name. "Fishman" is a Jewish name, and I canβt ignore the possibility that this was a factor in how I was treated. I urge JetBlue to provide better training for employees to prevent discrimination and ensure a more inclusive experience for all passengers. Flight Information: 3/12/25 from LGA to FLL Flight 1471 NPLWOX- Economy
Mondell C
Verified | Feb 22, 2025Economy
Representative would not check my luggage
I arrived at the airport about and hour and a half before boarding and was denied my checked bagstravelling with me even though the person beforemexwas able to check his bag, representative name Donna Duncan refused to check my bags she said I missed the check time. Only to find out from her college that she did not like my attitude hence the reason for not checking my bag and she also check persons bags after me. I only learned this information from my relatives after I arrived in New York. After I board the plane they reached out to someone that worked with the young lady and that's what she told her colleagues. I am looking forward to a full investigation in the matter where th some resolution. This behavior is unacceptable to customers.- Economy
Kris H
Verified | Feb 7, 2025Economy
jet blue changed the flight time
confirmation code WGYIMA flight 136 jet blue changed the flight time and would not work for our connecting flight so we had to book with another carrier jet blue would not credit our money for the flight so we disputed this with the credir card compant since jet blue policy is not to credit but give award points for future travel the card company awarded jet blue our claim at this time the points are not useable according to the jet blue agent I was working with since I was not able to book on line my self because their was a hold on our pints do to the dispute with the card company when I checked with the bank the case is closed with them but not with jet blue so the points are not useable I belive jet blue owes us the refund I allso used their trip insurance which did not work and is not through jet blue its through a 3rd party- Economy
- Loss: β¬1442.2
- Desired solution
Catherine D
Verified | Feb 3, 2025Economy
Flight was overbooked and they gave my ticket away.
There was a Dominican Women that refused to allow my to board the plane. She said that I was unfit to travel because I was drunk. I showed her my lunch bill and I did not drink. I have walking pneumonia and I am some very heavy medication. I showed her my doctor's note, the prescriptions and the bill that I ran for lunch. She was rude and erratic. They said that my seat had already been given to another passenger. My friend Nancy Pina served as my witness. When I was about to board the new flight security came and threatened me and bullied me. They said that if I acted irrational I would be detained on the island. I work on Wall Street and I do not drink. I have asthma and I have a reputation to adhere. Those people need to be put to training. They were the most unproessional crew that I have been around. I repeat. I will never fly Jet Blue and I have publish a bad review on Linked In that will hit 880 of my followers. I am also an influencer. And you will have 880 that will no longer use your airline.
- Economy
- Desired solution
Joanne F
Verified | Jan 15, 2025Economy
Cheking in for my flight
I went to Mint check-in counter, since me & my son who has a disability, were both traveling Mint. I told the airline counter staff that we were flying mint, and that I requested wheelchair assistance for my son Josh, she told me that we could not check-in at Mint, because I had requested wheelchair assit., and she walked us all the way over to the wheelchair area to check-in. When I finally checked-in, the staff in attendance asked me, why I did not check-in at the Mint counter. I told her that the other Jetblue staff told me we could not check-in at Mint. Why am I paying to fly Mint, so me & my son can have a certain level of comfort & ease as we prepared for our flt, and still be treated in a "Basic" manner? I was told that the wheelchair should have been brought to us at the Mint area. This is highly un-acceptable. What is Jetblue willing to do to compensate us for the utter disregard in which me & my son was treated. We both became TrueBlue rewards members, because I decided to make JetBlue Air our exclusive choice for our future flying needs. I'm not sure I made the right choice. Look forward to your response. Thank you, J. Ferreira/J. Ali- Economy
- Desired solution
Apology / Voucher
Anonymous member
Verified | Jan 11, 2025Economy
Lost/delayed baggage
This company is completely unprofessional. They canβt find my bag, and I can not get a response from anyone. When I do, itβs a simple run around. I will never fly JetBlue again, and will never recommend it to anyone.- Economy
- Desired solution
Other
Eunice T
Verified | Jan 11, 2025Economy
Arrived at JFK, no announcement regarding travellers needed
Sunday, the 22nd of December 2024 I travelled from London Heathrow to JFK continuing on from JFK to Jamaica .No announcement on the plane to say what would happen when landed in JFK to me as I needed assistance I had to walk and go and find out. I stressed the importance of me having a connecting flight we landed on time. I left me waiting in the wheelchair for a long time. I continually said I needed to go and get my luggage as I had a flight this was ignored. Despite the airlines the staff knowing I had a connecting flight, they showed no urgency or concern getting me to get my next flight. I had to wait in a long line. There was no priority given to disabled passengers that needed assistance. When I finally got taken to security the boarding pass that JetBlue issued from London was not accepted and I was told it was incorrect. I had to be taken back to JetBlue counter to get a new boarding pass re-issued, causing me to miss my flight. There was then staff miscommunication stating that there was no outgoing flights to Kingston Jamaica on the following day at 18.55. When I asked to speak to a manager I was then taken to another section and had to wait in another queue after speaking to the manager she confirmed there is a flight 18.55 on Sunday the 22nd but due to the incompetency of the staff throughout this whole process, I missed that flight too. I had to put on another flight leaving JFK to Jamaica Kingston at 10:30 this flight was further delayed. once I arrived in Kingston early hours on Monday 23rd December Jet blue failed to send my luggage, further inconveniencing. Prior to leaving JFK I spoke to Jet blue representative at the check-in desk enquiring, to ensure my luggage would be following. Despite having confirmation that my luggage is going to Kingston . JetBlue failed to send my luggage on, this resulted in me having no luggage. I was then told my luggage would arrive on the next flight and I would receive it on Monday the 23rd in the afternoon or evening. This did not happen. There was no correspondence no follow-up call or email despite my details being handed over at the airport in Kingston I continuously called there was no answer on any numbers at the airport I had to ring JetBlue in New York directly to inquire about my luggage. This resulted in me not having any clothes toiletries essential items I needed for my trip for two days. When my case did arrive in Jamaica. I had to make arrangements to go and collect it from Kingston Norman Manly airport. The whole old deal has been upsetting, distressing and has an inconvenienced me. Staff complaining about having to assist you and the length of time itβs going to take them to assist you the fact that they are hungry they havenβt had lunch. It just really made me feel like a burden. This is not the way a person should be treated or made to feel and on top of all the other issues faced.- Economy
Kenneth D
Verified | Jan 7, 2025Economy
Online check in program issues
Your online checking process is really bad. All I want to do is add a big for check in and I get the following error message. Oops.. what the fuck does oops mean? Are you kidding me... All I want to do is pay 45$ for a bag which is already absurd. Bur I get an oops every time I try no matter how many different cards I try.. your should be ashamed of your online experience. Oops we are sorry, please see s jetbue crew member for assistance.. are you kidding me, can you be a little more specific.. I have no idea what to do other than try and find some help at the airport tomorrow. This online experience is not very good, I am an IT person and I would be very ashamed if I had coded your process.
- Economy
Tara D
Verified | Jan 3, 2025Paris-New York
Economy
Technical problems
I was told that my flights were completely refundable due to mechanical issues. they never refunded and only gave $274.00- Paris-New York
- Economy
Evelyn T
Verified | Dec 29, 2025Economy
Tampa to Boston
I was going home for a family funeral from Tampa to Manila Philippines with a connecting flight Cathay Pacific in Boston. Jetblue was late and caused me to miss my flight. I had to sleep in a chair at the airport to get the same flight the next day. I had to pay Cathay Pacific $648 to take the next flight. I was late to the funeral because of this and lost a full day in travel. I have insurance but to use it I need an email or letter stating that Jetblue flight from Tampa to Logan Airport in Boston was late on Nov 5 due to Whatever caused the flight to be so late that I missed my connecting. As a result I lost $648 to get another flight to make it home to my families funeral- Economy
- Desired solution
Expenses reimbursement
Other
Steff C
Verified | Dec 29, 2025Economy
Significant Delay & Flight Attendant
Boarded friendly aircraft. Significant delay waiting for Aircraft to depart Tarmac. Once in service started, asked for additional cup of water to fill up my water bottle. Was told, βthere was not enough large bottles of water to give . Claudia rudely asked what I wanted from a plastic bin which I couldnβt sitting in 11A Window seat. Fuzzy monitor the whole flight. If no functional wifi screen, make them black 8 ; turn them off in those seats. For the amount of $ paid for these flights have bottles of water to accommodate and a continuous Wifi connection which rarely if ever works. Please remind Flight Attendants that my simple request of water caused significant dehydration waiting an hour for take off. If youβre giving customers a choice, hold up the options, if there are options. The male attendant on the flight said not enough water and Claudia was rude with cheap plantain now extremely smaller options of chips. Increasing fares and decreasing size of these little snack options. Do better JB , True Blue customer here.- Economy
- Desired solution
Other
None N
Verified | Dec 23, 2024Economy
Costumer service experiencie
I had a disappointing experience on this trip. From the moment we arrived at JFK Airport, the staff at the counter were not friendly or helpful. Asking for assistance often resulted in rude responses, and at the boarding counter, the tone felt unprofessional and almost like shouting. Onboard, one specific flight attendantβa blonde womanβwas especially unhelpful and unfriendly when I requested assistance. I hope this feedback helps improve the customer service experience in the future.- Economy
Denise G
Verified | Dec 17, 2024West Palm Beach-New York
Economy
With flight attendant
My husband and I have mosaic status so we get to board the plane first. We put our carryon bags above our seat and sat down. As the last passengers were coming into the plane, there was not much space left for carryon so the flight attendants were helping. However, the flight attendant decided to take my bag as it was a bag not a wheel one. I told her it did not fit under the front in my seat and I had also my handbag and she got defensive and rude. So I traveled with a bag and a pocketbook, no room for my feet whatsoever and definitely no clear space in case of emergency. I had to place my feet on the aisle and on top of my bag when drink service passed by. I was treated rudely plus the reason I try to have mosaic status is to board the plane first so I do not have an issue with my carryon! Yet the last person to board the plane got the space above my seat for his carryon, and I traveled uncomfortably. Not sure itβs worth maintaining my mosaic 1 status thenβ¦. Thank you Denise Grossman- West Palm Beach-New York
- Economy
Betty D
Verified | Dec 3, 2024Santo Domingo-Newark
Economy
Delayed flight
I am writing to bring to your attention the unfortunate delay I experienced during flight B6 1204 on July 17th, 2024 with confirmation KEIOEU I arrived at the airport with my small child, excited for our journey from Santo Domingo to Newark, NJ. However, I was disappointed to learn that our flight, which was scheduled to depart at 12:44 AM, was delayed and didn't take off until 5:03 AM. The delay caused a significant inconvenience for me, especially as a person with diabetes. I had to spend additional money on food during the extended waiting period. I have attached the receipts for the expenses incurred as supporting documentation. I kindly request compensation for the inconvenience and the additional expenses I had to bear due to the delay. I believe a fair resolution would be a full refund
- Santo Domingo-Newark
- Economy
Sendy M
Verified | Dec 1, 2024New York-San Diego
Economy
I purchased seats for my Jetblue flight
For no apparent reason - as I am about to board the plane - the gate people tell me we moved you. Instead of my son and I having the isle and window seat we purchased in row 26 - we were moved to the last row and given a middle seat and a window seat. So what is the purpose of purchasing a seat? I contacted Jetblue and they responded that we are allowed to move any customer at any time for whatever reason we feel. So why am I paying for seats? does this make any sense>- New York-San Diego
- Economy
- Loss: β¬66
- Desired solution
Jon L
Verified | Nov 14, 2024Miami-Las Vegas
Economy
Your associate David Sanderson was spouting political ideolo
Your flight crew was very vocal over the election results and David Sanderson was the worst. Talking bad about Cubans and Hispanics while he himself was one. He insulted us with our Kamala shirts on.
- Miami-Las Vegas
- Economy
Maysbel R
Verified | Nov 11, 2024Punta Cana-Fort Lauderdale
Economy
No AC in the airplane
Was raining outside and the AC dint work and was super hot inside the airplane , i have lupus , my face became red for more than1 hour waiting for the airplane departure , we are no rat , we are human , the AC start working when we are a 10k fee higt ,- Punta Cana-Fort Lauderdale
- Economy
- Loss: β¬300
- Desired solution
Refund
Judy H
Verified | Oct 21, 2024Boston-Oranjestad
Economy
BOOKING PROBLEM AND LOST LUGGAGE
i AM MOSAIC AND NEVER EXPERIENCED ANYTHING LIKE THIS WITH BOOOKING. I BOOKED ON-LINE USING MY POINTS IN ERROR. I CALLED AND REBOOKED. IT STILL CAME THROUGH WITH MY POINTS. I CALLED A FEW MORE TIMES AND IT APPEARED IT WAS RESOSLVED AS YOU BOOKED ME UNDER FTLFRB. AFTER MANY PHONE CALLS, I THOUGH WE WERE RESOLVED. THEN I RECEIVE AN E-MAIL THAT YOU HAVE CANCELLED ALL OF MY BOOKINGS. FIRST ONE WAS UFECHZ WAS WHICH YOU CLAIM WAS DULICATE OF AN EXISTING RESERVATION. MANY, MANY, MANY PHONE CALLS LATER AND COME TO FIND OUT YOU ARE STILL USING MY POINTS. I PLANNED ON USING THE 62000 POINTS FOR MY FLIGHT IN FEBRUARY TO ARUBA TO TAKE MY SON WHO WILL BE HAVING BRAIN SURGERY AND HIS WIFE WHO HAD 2 STROKES IN ONE WEEK. ANOTHER CALL TO JET BLUE, I WAS TOLD I WOULD HAVE TO CANCEL AND REBOOK AGAIN. WE WERE SOOOO FED UP THAT WE SAID JUST LEAVE IT ALONE!!!!! TOO MANY PHONE CALLS AND TOO MANY HOURS, NOT TO MENTION MY LOST POINTS. I WAS DISCUSTED AND STILL AM DISCUSTED WITH THE LACK OF KNOWLEDGE WITH THESE AGENTS I WAS DEALING WITH. THEN, I ARRIVE IN ARUBA AND YOU NEVER SHIPPED ONE OF MY PIECES OF LUGGAGE. TWO ARRIVED, THE THIRD HAD NEVER BEEN SHIPPED OUT OF BOSTON. ABSOLUTELY DISGUSTED WITH JET BLUE AND A TOTAL DISAPOINTMENT WITH THIS TRIP FOR SOMEONE WHO IS MOSAID.- Boston-Oranjestad
- Economy
Grace M
Verified | Oct 17, 2024Dublin-Boston
Economy
Don't remember
Delays at Dublin airport led to missing connecting flight to Cincinnati. Required contacting out of hours emergency assist team to book a new, later flight to Cinicinnati, and driving to the hotel exhausted at the equivalent of 4:30 am ( GMT) the next morning, with further driving and full day of meetings early the next morning.- Dublin-Boston
- Economy
Tami G
Verified | Oct 11, 2024Fort Myers-New York
Economy
The entertainment volume did not work
We were unable to enjoy the entertainment on our recent flight on Jet Blue. The reason we fly Jet Blue is because they offer a great entertainment experience. We were very disappointed and bored for 2 + hours in the air I called customer support after we returned. I was told they no longer give a credit for missed amenities. I just saw on Twitter that actress Jessica Chastain received a $15 credit for her missed entertainment. Why was I denied? Because I am not an actress? I am just a loyal True Blue customer. I care their credit card for over 10 years. I flew already flew 4 x this year with them and have 2 more flights booked. Why aren't I treated like an actress? Why was I lied to by their customer service? Do I have to go on X to complain? Jet Blue this is not right. I'd like a $ 30 credit for both my husband and myself. Normal everyday working folks.- Fort Myers-New York
- Economy
- Desired solution
Monique S
Verified | Oct 3, 2024Amsterdam-Orlando
Economy
Successful claim
Technical problems
Sunday August 4 2024 AMS JFK B6 2289 13:40 16:15 Instead of flying to JFK we were diverted to BOSTON due to refueling. At the scene, a defect in one of the tires was found which caused us further delay. BOS JFK B6 2289 06:29 07:14 JFK MCO B6 483 07:47 PM 10:52 PM Connection not made despite this flight leaving later Landed at JFK at 07:14 PM. Because we had to go through customs and pick up our own luggage we missed the connecting flight to Orlando (it left at 07:47). First then able to report to JetBlue's Help Desk. There we were told by a very uninterested employee that we could not go to Orlando until Wednesday. This forced us to stay in NY until then and incur additional expenses. Jet Blue left us out in the cold and did not arrange anything for us. No hotel, no cab. Come back tomorrow to see if anything is possible was then the answer. Found a hotel in Brooklyn (as nothing else affordable could be found) and Uber of which I paid cash.- Amsterdam-Orlando
- Economy
- Successful claim
Brenda B
Verified | Oct 1, 2024Oranjestad-Boston
Economy
Boston Logan airport-Jet Blue
Our luggage (2 pieces) was shredded/torn and arrived damaged. We submitted a claim to her blue within two hours of luggage retrieval from baggage claim. Due to work (flight delay and scheduled to work unable to wait in long line at customer service so we submitted online form). They are refusing to compensate us so we can purchase replacement luggage. They will only give a credit $100 to a Jet blue account that has to be redeemed with 6 months. We only get 1 vacation per year and just returned from it!! What we are asking for is not unreasonable!!! You damaged our luggage it is apparent it got caught on some defective machinery that shredded the suitcase and damaged the frame. We only want replacements and are willing to buy second hand luggage as these can not be used anymore! They closed our claim/case and we are getting nothing. They are liars who do not honor their policy for damaged luggage/items!!!
- Oranjestad-Boston
- Economy
- Desired solution
Greg H
Verified | Sep 24, 2024Tampa-Amsterdam
Economy
lost Luggage
My luggage did not arrive in Amsterdam with me. I realize i made a mistake booking my connecting flight, I filed a lost luggage claim at the airport, however my luggage never arrived There is no reason my bag should not followed me the next day. I flew to Edinburgh on Sept 2 and received a call on Wed the 4th that my bag was in Amsterdam. I requested my bag be forwarded to Edinbrough, it did not arrive. The customer portal was just short of useless. My luggage finally got back to me on Sept. 19. I purchased new clothing for this trip and had to buy more new clothing while I was there. My trip was much less enjoyable due to worrying about clothing. A major event on my trip had to be cancelled without a change of shoes, which were in my bag, I spent many hours of my trip trying to find out anything about my luggage. I would expect a substantial reimbursement for my time and inconvience.- Tampa-Amsterdam
- Economy
- Loss: β¬200
- Desired solution
Barbara E
Verified | Sep 19, 2024Boston-Tampa
Economy
luggage
Arrived on time into tampa. Waited 50 minutes to get luggage!! I talked to baggage services and she told me that there was 112 bags on plane and only one person was doing bags. Very poor service!!! We were the ONLY flight that came in . No excuse for this issue I am going to contact Tampa international airport and report this issue- Boston-Tampa
- Economy
Robert F
Verified | Sep 18, 2024Edinburgh-Orlando
Economy
Successful claim
Problems at airport
See wifeβs claim melinda fleming, we arrived around midnight but then had to wait an additional hour as our bags were on a different flight,- Edinburgh-Orlando
- Economy
- Successful claim
Jenifer M
Verified | Sep 13, 2024New York-Santo Domingo
Economy
discrimination bad service
To anyone interested, my name is Jenifer Marquez Soriano and I was traveling with my son Franklin Joshua Baez Marquez who has a special condition (autism), it turns out that my flight was leaving on 08/16/2024 confirmation number # KAAGLQ, and when I arrived at the airport quite early, so as not to miss the flight since the next day I had very important medical appointments for my leg in the Dominican Republic, well when doing the check-in process and asking for a wheelchair for me since I can't walk well, I also asked for a wheelchair for my son. Oh, please provide assistance for him, since I have previously traveled through other airports and they have provided me with help, (Airway) name of the wheelchair company at jetbluet terminal 5, totally lousy, horrible service, they mistreated me, they made fun of me, I needed help and everyone left my side. Many said they didn't understand Spanish and when I called by phone for the wheelchair agents to translate for me they told me they couldn't use the phone. In the end my cousin (Radoiska Sanchez) had to come on her day off from home to pay for parking, which they charged her $36 in the parking lot for the hours she had to spend inside with me because she had to go in to ask for a pass and help me since she works at another airport and could have witnessed the poor service and mistreatment of which I was a victim. I missed my flight even though I checked in and checked my luggage early, just because no one could help me. I had to stay the whole time until 7 or 8 at night with my son in my arms in a chair. Because of such poor service, I had to cry from helplessness. I felt humiliated and discriminated against. I hope that you can please fix that service that is extremely lousy. And that you take into account all the bad times I went through. This is my confirmation number. which can confirm in notes my complaints and the negligence I had to endure, with my tickets registered with chairs included complete ABUSE, confirmation number #KAAGLQ
- New York-Santo Domingo
- Economy
- Desired solution
Apology / Voucher
Brian James A
Verified | Sep 13, 2024Edinburgh-New York
Economy
Technical problems
My husband and I were booked on Flight No B672, booking ref FUNJPV. This was a return flight from Edinburgh Airport to JFK New York flying out on 31st August 2024 and returning on 8th/9th September 2024. This was cancelled due to a technical issue. By this point we had sat on the runway for over two hours. We were then advised that there would be someone there to meet us to sort out alternative flights etc. When we got off the flight there was one lady dealing with the whole flight, and we received an email that we could get a flight on 1st September 2024 @ 3.00 p.m and a hotel for us to stay in Edinburgh that nights. As we were flying to New York to catch a cruise leaving Manhattan Cruise Port on 1st September 2024 at 5.30 p.m. (and this flight would not reach JFK New York until around 10.p.m. (New York time) this was not of any use to us. I also had a hotel booked for the night of 31st August 2024 costing Β£220.88 which we were unable to utilise. We found other flights ourselves from London Heathrow (Jet Blue as well) and asked if they could arrange to get us on this flight. The JetBlue representative said that she didnβt have authorisation to allocate that flight to us however if I cancelled the alternative flight offered I could book this flight from Heathrow to New York and claim a refund. On this advice I went ahead and booked this costing me Β£2744.66. When I went into my JetBlue app I noticed my return flight was also cancelled. I tried to get this reinstated however I was unable to contact anyone from JetBlue to do this. Eventually I had no option but to rebook this at a further cost of Β£1180.44. Also, after the original flight was cancelled (after two hours sitting on the aeroplane), another hour and a half trying to sort out alternative flights, and to top it off we were held another two hour wait on top of this in the baggage reclaim area with the only information/instruction being we could NOT leave this area. This was a delay of five hours just waiting on information. My initial flights from EDI-JFK 31/8/24 returning JFK-EDI 8/9/24 cost me Β£1372.88 and due to this cancellation I had a further outlay of Β£3909.10 in flights to allow me to catch my ship on 1st September 2024. Although I sympathise with the technical issue experienced by JetBlue, I feel that I am entitled to compensation for both my flights outlay and the inadequate customer service we received. I can provide all payments via my credit card statements etc. necessary to progress this complaint. Brian & Heather Aitken- Edinburgh-New York
- Economy
Toni S
Verified | Sep 13, 2024Amsterdam-Boston
Economy
Successful claim
Technical problems
Airline did not offer anything, except a message to say to request compensation from website. No place found on website to request compensation. Hotel was non-refundable, had to pay both nights. Arrived in destination with a 24h delay.- Amsterdam-Boston
- Economy
- Successful claim
Indira J
Verified | Sep 3, 2024New York-Willemstad
Economy
Inefficient customer service at the check in counter.
I am in the of checking line at 6:45 for at 9 am flight to Curacao. Got to the counter, the attendant asked for my custom form I told her that I do not have one neither do I need one. Showed her my Canadian Passport and my residence permit for Curacao she insisted that I should fill out the form, ok I stepped aside tried to complete the form but couldn't after many attempts. The time is now 7:30 ok went to another attendant she quickly dismissed me after trying to explained to her my situation. I tried again to fill out the form, no luck I am the last person in line I went back to the first attendant told her repeatedly what I had said in the first place she seem very angry and frustrated. I am checking the time and it is getting late. Finally she agreed and understood what my situation was. She charged me for 1 luggage paid and proceed to custom the wouldn't allowed to go through because now I needed to go back to the check in counter to pay for my carry on which should have done together with my luggage. Time is running out! I have knees pains it was very difficult for me to go back and forth. Can you please consider changing or fix your custom forms. Thank you Indira Joseph 5999 666 9938 look forward hearing from you I am a frequent flyer to the US to visit my mom and siblings.- New York-Willemstad
- Economy
- Desired solution
Roxanne B
Verified | Sep 2, 2024Georgetown-New York
Economy
BAGGAGE DAMAGE AND MISSING POUCH WITH PHONE ACCESORIES
MY BAGGAGE WAS DAMAGED AND I MISPLACE A POUCH WITH MY PHONE ACCESORIES SUITCASE AND MISSING POUCH
- Georgetown-New York
- Economy
- Loss: β¬175
- Desired solution
Nevash G
Verified | Aug 27, 2024New York-Port-of-spain
Economy
Regarding In-Flight Incident on JetBlue Flight B6 1817
Dear JetBlue Customer Service, I am writing to report an unsettling incident on JetBlue flight B6 1817 from JFK to POS on August 22, 2024 (Confirmation: IGHVZH). During the flight, I found a centipede crawling next to my seat, which caused significant distress. While the flight attendant promptly removed it, the presence of a pest in the cabin was alarming. I have video evidence of the incident and would appreciate compensation for the inconvenience it caused. Please let me know how I can submit the video and what the next steps are. Thank you for your attention to this matter.
- New York-Port-of-spain
- Economy
- Desired solution
Marilyn S
Verified | Aug 26, 2024Philipsburg-New York
Economy
Flight Delay and Delay in receiving my luggage
Even though we arrived at the airlines early, they ended up delaying the flight due to a weight issue. They took standbys off the plane but never announced they were removing people who were on the flights luggage. Itβs been over 24 hours and I still donβt have my luggage. Even though it was there fault I had to complete a claim and wait home all day today and will now have to wait tomorrow to hopefully receive my luggage. I have received conflicting information on the phone and via email. The system that they have is severely flawed! Itβs not fair to take luggage off the plane off people who arrived and checked in early. Iβm sure that weight should be monitored constantly as people check in. We shouldnβt have found out that they took our luggage off the plane when we were trying to retrieve it at the carousel! Then we had to do a claim as if it was our fault.- Philipsburg-New York
- Economy
- Desired solution
Alessia G
Verified | Aug 24, 2024Fort Lauderdale-New York
Economy
Celare of fligjt
The delate from Original fligjt is nearly 4 Hours. Original flight 17.25 After delste fligjt started at 21.13 So 3 Hours and 48 minutes delate- Fort Lauderdale-New York
- Economy
- Loss: β¬400
- Desired solution
Refund
Paul S
Verified | Aug 20, 2024Las Vegas-Paris
Economy
loss luggage
Your luggage arrived three days later in Paris. Also I don't see any points for this trip? confirmation number is SCWNDA.- Las Vegas-Paris
- Economy
- Desired solution
Other
Antonio B
Verified | Aug 19, 2024Nassau-New York
Economy
JET BLUE DESK ADVICE DELAY OF 4 HOURS BUT..
JET BLUE DESK ADVICE DELAY OF 4 HOURS BUT..NOT ADVICE THE US CUSTOM WILL BE CLOSED AT 18,30 . WE LOSE FLY , AND THE CONNECTIONS TO ROME FCO AT 9 AUGUST 00.30 COST OF 3 TAXI ONE NIGHT HOTEL AND CHANGE TICKET IN NORSE NECT FLY WHOSE OF 600$ ADDITTIONAL COST !! PLUS ALMOST LOSE 2 DAY FOR JOINT DESTINATION TO ROME- Nassau-New York
- Economy
- Loss: β¬600
- Desired solution
Anthony S
Verified | Aug 19, 2024West Palm Beach-White Plains
Economy
Said i couldn't fly because i smelled like alcohol
I had one drink at the bar in the airport. I asked for a breathalyzer to prove that. I asked am I slurring my words, am i stumbling around, am i being loud or obnoxious. She said no. So why can't i fly? Because you smell like alcohol. So they serve drinks at the airport and liquor on the plane. But because i smell like alcohol i can't fly. Bring me a breathalyzer and if i fail, i won't get on the plane. They said we don't do that. I lost a days pay and had to pay for an uber to a hotel, pay for the hotel, and pay to get back to the airport. If you're gonna say I'm intoxicated you've gotta prove that before you can kick me off a fight. You overbooked and were looking to kick people off that fight. My girl and son do much businesses with you. If i don't get compensation you're gonna lose a huge customer- West Palm Beach-White Plains
- Economy
- Loss: β¬390
- Desired solution
William N
Verified | Aug 18, 2024New York-Liberia
Economy
Poor customer service / hung up by agent
I contacted customer service today at 800-538-2583 @ 5:38pm today. I spoke to a woman that refused to provide her name and assist me with speaking to a supervisor/ manager. The JetBlue agent advised that you do not transfer βangryβ customers to supervisors if theyβre not happy with the information provided. She insinuated I was an angry customer however I did not mention I was at any time during the conversation. When I advised her of this she said she did not say that. I have recorded the entire call. I am a TruBlue member and this is how I am being treated. If I do not receive a response and a remedy for this matter. I will be contacting the FAA and playing the entire recorded line of this agent refusing me service and ultimately hanging up the phone on me. During the call I did not use any profanity at all and was still treated with such poor customer service that after this trip I will no longer be using JetBlue and I will post this interaction on my social media platforms so that my 15,235k followers can see and repost.- New York-Liberia
- Economy
- Loss: β¬500
- Desired solution
Melinda F
Verified | Aug 16, 2024Edinburgh-Orlando
Economy
Successful claim
Problems at airport
Microsoft outage day resulted in a delay from Edi to JFk. Missed connecting flight to Mco due to delay in jfk, appalled there were no crew members from JetBlue to expedite passengers through security. Gates closed 2 minutes early! Put on standby and luckily all 4 of us were able to get on 8pm flight to Mco. However. Original flight was delayed more than 2 hours (was still sitting on the runway at jfk after we took off on the next flight to Mco) and we had to wait in Mco for our bags. Our youngest daughter had been really ill and was struggling through all this and we had to make her a bed in the baggage hall while we waited an hour for our luggage. When bags came round at Mco we noticed lots of bags were damaged, including ours (see photos attached) Arrived at destination hotel 4 hours late. Also, Prior to leaving Uk I noticed my pre-paid seats on return from jfk to Edi had been moved. Contacted staff and all advised the JetBlue policy was to seat 13 and under next/over aisle to parent. Once at the gate I asked about this and all members of staff stated they werenβt aware of this policy. Eventually, after making other passengers upset, my husband was seated across the aisle in a seat where the tv didnβt work. Really not happy with the culmination of everything that went wrong with our travel experience with JetBlue.- Edinburgh-Orlando
- Economy
- Successful claim
Rabiya J
Verified | Aug 13, 2024London-New York
Economy
Successful claim
Don't remember
I arrived approximately five hours late and I had things planned for the afternoon (I was in NYC for just four nights) that I lost out on. It was also very inconvenient for my family who was already driving from Buffalo to pick me up.- London-New York
- Economy
- Successful claim
Laura J
Verified | Aug 13, 2024Philipsburg-Boston
Economy
Service
We purchased Mint round trip tickets twice now for this same trip. The last time trip down was amazing service and way back to Boston they donβt even give you head phones From Boston to SXM service is 5 star on the way back really nothing better than 2 star Why is that ? You donβt even get the small little things like socks and nuts ! This seems to be the standard If so better off saving our money and doing exit row- Philipsburg-Boston
- Economy
- Desired solution
Anibal C
Verified | Aug 12, 2024Newark-Oranjestad
Economy
My wife and I arrived at 4am check in at 615 were allowed in
To whom it may concern, Iβd like to start off by saying my name is Anibal J Crespo, and my wife is Joysmar J Duran Gonzalez. My wife and I had a flight with JetBlue on Aug 5th 2024. Flight number 2219, departing Newark NJ at 7am and arriving in Aruba at 1145am. I am a US Marine, and served six years. That day, I experienced one of the most disrespectful moments with an airline that Iβve ever encountered! My wife and I arrived at 4 am to the front desk of JetBlue in Newark, NJ. My wife had an appointment with the Venezuelan embassy in Aruba on Aug 6th to renew Venezuelan passport. Upon arriving to the front desk, my wife was immediately denied entry by Lisa Lyson a JetBlue front desk attendant. Lisa checked our passports and in just a few minutes after seeing my wifeβs passport expiration year 2019, she said she could not board the plane. My wife is from Venezuela and is a permanent resident in the US, who has a green card. Lisa the attendant was not educated on expired Venezuelan passports and how they are by law extended for 10 years under Article Number 000001502 Date Published 7/19/2024 - which states - Consistent with the National Assembly decree of June 25, 2024, Venezuelan passports issued before the date of the decree are as follows: Β * Remain valid for ten years beyond the expiration date printed in the passport or beyond the expiration date of the last passport extension ("prorroga"), whichever is later. Reported the United States Department of State and its Immigration and Citizenship Service (USCIS). My wifeβs passport expired in 2019, making her passport valid under this law until the year 2029. Lisa was extremely disrespectful, loud and rude. My wife was clearly upset due to the fact that Lisa kept on telling her she could not board the plane, and did not want to hear anything we had to say. Everyone on line could hear Lisa say over and over again how she could not board the plane, that we needed to step aside, and how βyou people think you can come here with expired passports and fly where ever you wantβ. You can review the cameras on Aug 5th at 4am in Newark NJ JetBlue check in. Where you will see my wife and I there for hours and being told to move aside over and over again, and going back and forth with Lisa Lyson. Lisa was completely out of line, rude, disrespectful, and her racist remarks were not appreciated! Completely uncalled for! Lisa was not professional what so ever! Another attendant witnessed our encounter with Lisa and it was her who said I should report her service towards us. After hours of trying to board our flight, this other attendant was able to call Vanessa their supervisor who also refused to hear anything we had to say, but said she would call Aruba airport and immigration, to go over this new law that was placed for Venezuelans trying to renew their passports and verify that we can fly there with this new extension validity. Lisa Lyson continued to unattended the individuals trying to check in, and see what this new attendant was doing for us and reading the law about Venezuelan passports. Lisa would go on to say that the US CUSTOMS AND BORDER PROTECTION WEBSITE was βnot accurateβ and was only valid to enter the US, not to leave the country. She should be trained and reprimanded for her poor customer service and disrespectful manner towards a minority. Lisa obviously has something against minorities, and as I mentioned before, we do not appreciate how we were treated. Around 6:15pm over two hours since we arrived at the front desk, this other attendant called us over in a hurry to process us in. I asked Lisa for her name, where she only provided me with her first name and said thatβs all I needed from her. This other attendant after processing us, quickly escorted us to security where we cut the line because we were running out of time. Upon arriving at our gate, we saw our plane and as boarding! We would have never made it to our flight if it werenβt for her! Just as we were about to board, Vanessa the supervisor said that Lisaβs actions were justified as she was just following airline protocols. I then asked Vanessa for her name (which the attendant who was able to help us provided us with her first name) but Vanessa stated she did not have to give us that information, and that she could deny us entry to board our flight which we had every right to board and paid for. This was no way of treating someone. LISA AND VANESSA could have done their research to see that my wife was able to board that flight without any issues!
- Newark-Oranjestad
- Economy
- Desired solution
Shannon R
Verified | Aug 11, 2024Fort Lauderdale-Montego Bay
Economy
Confirmation number is LEDCYD
While retrieving my luggage I realized that my suitcase was broken at the bottom and one of the wheel was missing.
- Fort Lauderdale-Montego Bay
- Economy
- Desired solution
Gabrielle P
Verified | Aug 10, 2024Paris-Atlanta
Economy
Influence by other flights
Flight from Paris to Boston was completely uncomfortable I was placed in an exit row that didnβt recline the guy next to me was nice but overweight and it was miserable. The second flight was delayed 5-6 hours as another plane didnβt arrive- Paris-Atlanta
- Economy
Jana E
Verified | Aug 10, 2024Boston-Oranjestad
Economy
Turned back around to Boston.
We got diverted back to Boston were promised hourly updates that we were not given which turned into us sitting at the airport for seven hours. We were not told anything and then told to leave the airport and get our bags then told to stand in another line for information where they then told us we would not be getting out that night then they said never mind then they advised us to cancel our flight because we werenβt going to be going to Aruba at all and go home not telling us if we did that that would mean we would not be included in numbers for the new flights needed for this weekend so now my entire trip is ruined and I am unable to go Aruba. I called customer service for help and they were rude. Other passengers got vouchers other airlines helped their passengers and I got no help or guidance no transparency and was wrongly guided to cancel my flight which led to me losing my entire vacation I planned out and me in tears. I never want to fly with you guys again.- Boston-Oranjestad
- Economy
- Loss: β¬200
- Desired solution
Apology / Voucher
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