KLM Royal Dutch Airlines complaints: comments, page 17
2,012 comments
Ella A
Verified | Dec 20, 2025
Florence-Belfast
Economy
I have been told that it is on the way to me multiple times. Have not received clear feedback on when it is coming. It was marked urgent as I have vital medication in the bag but it has still taken 2 days.
- Florence-Belfast
- Economy
Jason M
Verified | Dec 20, 2025New York-Glasgow
Economy
Claim escalated to airline
My flight from JFK to Schiphol was delayed so I could not make my connection to Glasgow. I ended up taking a flight to Edinburgh which was also late, and is also further away from my house. I should have been in Glasgow airport at 0830 but arrived in Edinburgh at approx 1330 - 5 hours late. My wife could have picked me up at 0830 from Glasgow but not from Edinburgh so I had to get an Uber. I also had breakfast in Schiphol which I wouldn't have needed if I had been on the flight to Glasgow. An item of luggage was lost and the taxi ride took 30mins longer so I was delayed by and an additional hour in returning home - Total delay 6 hours. I spent hours changing tickets in JFK and being told I could not be compensated in T6&4 in Schiphol. Thanks
- New York-Glasgow
- Economy
- Claim escalated to airline
Lorenzo T
Verified | Dec 19, 2025Milan-San Francisco
Economy
Claim escalated to airline
I opened the refund through KLM because the airline that I booked with Delta Airline doesnβt provide any compensation. However KLM told me that they sent an email but I never received an email.
- Milan-San Francisco
- Economy
- Claim escalated to airline
Lech W
Verified | Dec 19, 2025Duesseldorf-Shanghai
Economy
Successful claim
No reason given
KLM cancelled the flight without providing any reason. At the beginning kLM announced the flight was delayed due to cleaning. One hour later KLM cancelled the flight. Your connected flight was at 20:00 . We got enough time to catch the flight if kLM could book another flight for us to get to Amsterdam. Now the new booking ends up 29 hours delay when we arrive at Shanghai airport. Our vacation forced to be shortened. We have to rebook our hotels and train tickets in china.- Duesseldorf-Shanghai
- Economy
- Successful claim
Mai K
Verified | Dec 19, 2025Duesseldorf-Shanghai
Economy
Successful claim
No reason given
KLM rebooked our flights, but the total hours of delay is about 29 hours. Original arrival at Shanghai Pudong airport was 14:00 20. December. New arrival time is 19:00 21. December. We got notice of cancellation was At 16:00 19. December. kLM should have informed the passengers about the cancellation. Or try to arrange another alternative flight to Amsterdam immediately. Maybe we still to catch the connection flight on time. Due to the cancellation, our stay in china was shorter than we planned. All the booking for hotel and train tickets have to be cancelled or rebooked.- Duesseldorf-Shanghai
- Economy
- Successful claim
Sarah C
Verified | Dec 19, 2025Manchester-Houston
Economy
Successful claim
I am extremely unhappy about how my bags have been mishandled. My items are sadly missing. All the clothes are thrown around. Disgusted by KLM and will never travel with this airline after whatβs happened. Bag is damaged and items which were gifts for family are all damaged.
- Manchester-Houston
- Economy
- Successful claim
Charles H
Verified | Dec 19, 2025Nairobi-Amsterdam
Economy
More Flexibility from customer service.
I am a retired employee #160719 Charles Holman for UA. I basically needed more flexibility on the date. This particular flight did not coincide with the departure time I needed.Overall
Flexibility
- Nairobi-Amsterdam
- Economy
Hana H
Verified | Dec 19, 2025Florence-Duesseldorf
Economy
Claim escalated to airline
Problems at airport
My original itinerary was: Florence (FLR) β Amsterdam (AMS) β DΓΌsseldorf (DUS) Scheduled departure: 17 December 2025 at 17:00. The flight was delayed multiple times and eventually cancelled late in the evening. As no suitable alternative flight was available that night, I was forced to remain overnight in Florence. The following day, my rebooked flight was again delayed and subsequently cancelled. After this second cancellation, I was informed by KLM ground staff that I would be rerouted via Rome, with onward travel to Paris and DΓΌsseldorf, and was instructed to wait for a transfer bus. Despite being present, waiting as instructed, and repeatedly requesting information, the transfer bus departed from another exit without any announcement or notification. When asking ground staff for clarification, I was told that no information was available. I was also informed that buses to Bologna and Pisa existed but was not permitted to use them, as they were assigned to passengers from other flights. Ground staff later confirmed that the bus to Rome did exist and had already departed, leaving me behind. No further assistance or alternative rerouting was offered. As a result of this lack of clear information and miscoordination, I was forced to arrange my own transport in order to reach Germany. To mitigate the situation and reach my final destination, I arranged the following at my own expense: - Taxi transfer from Florence to Bologna Airport (shared with another passenger who was also left behind) - Flight from Bologna (BLQ) to Cologne (CGN) with Ryanair: β¬155.49 - Local public transport from Cologne to DΓΌsseldorf: β¬14.35 These arrangements were necessary due to the failure of KLM to provide effective rerouting. I request reimbursement of the following reasonable expenses, all of which were directly caused by the cancellations and failure of assistance: - Hotel accommodation in Florence (Hotel Franchi): β¬44.73 - City tax: β¬6.00 - Taxi from the airport to the hotel: β¬19.8 - Food expenses: β¬11.39 - Flight Bologna β Cologne (Ryanair): β¬155.49 - Public transport Cologne β DΓΌsseldorf (Rheinbahn): β¬14.35 All receipts are attached.- Florence-Duesseldorf
- Economy
- Claim escalated to airline
Joshua K
Verified | Dec 18, 2025Brussels-Stavanger
Economy
Successful claim
Technical problems
My flight was scheduled to depart at 10:45am from Belgium Brussels. But as for now Iβm still at the airport waiting for my flight as itβs rescheduled to 3:25pm to Amsterdam and I have to take my connecting flight to stravanger at 8pm. So bad delay and so long lay over without and lounge accesss.- Brussels-Stavanger
- Economy
- Successful claim
Yijing L
Verified | Dec 17, 2025Newcastle-Athens
Economy
Successful claim
I traveled to Athens from Newcastle to attend the EIBA conference. Upon arriving in the evening, I was informed that my checked luggage was still in Amsterdam, which caused me significant anxiety. My suitcase contained expensive skincare products, clothing required for the conference, scarves, and other essential items. The airline staff informed me that my luggage would arrive at 5:00 a.m. on Thursday. As a result, I barely slept that night. However, the suitcase did not arrive on Thursday morning as promised, which seriously disrupted my entire work schedule. It was not until Thursday evening that I was informed that the luggage would be delivered before Friday evening, no specific time can be guaranteed. As I was scheduled to present at the conference on Friday afternoon, I had no choice but to use the limited time on Thursday morning and rushed to urgently purchase essential skincare products and necessary clothing, which I spent 2167.16 euros. This travel experience was extremely unsatisfactory and had a serious negative impact on my professional responsibilities.
- Newcastle-Athens
- Economy
- Successful claim
Jahanvi S
Verified | Dec 17, 2025New York-Delhi
Economy
We lost our baby products that our baby needs such as food, cloths and his feeding machine and products. We also donβt have any of our cloths and sanitary products as the luggage is delayed.
- New York-Delhi
- Economy
Vincent M
Verified | Dec 15, 2025Bilbao-Amsterdam
Economy
Claim escalated to airline
No reason given
We had to travel from far and arrived at the airport to find the flight cancelled. They notified us way to late. It was 5:10 in the morning or so, and we had to stay in a hotel to have a place to work. They rebooked us to a flight at 17:20 that same day (which was also delayed) and finally arrived at our final destination at 10 PM. We also had to rebook traveling plans at the location and get lunch, coffee and breakfast (at the hotel), and parking for the day. I submitted a claim to KLM, and they didn't get back to me at all. It showed a message I had to add bank details, but I had already added them 3 times. Finally they just closed the claim with no reply.- Bilbao-Amsterdam
- Economy
- Claim escalated to airline
Elisabeth H
Verified | Dec 15, 2025Amsterdam-Vienna
Economy
Formal complaint regarding incident 29 November
I am writing to file a formal complaint regarding a deeply upsetting incident on 29 November during our journey from Edinburgh to Vienna via Amsterdam. After arriving in Amsterdam, we (Bettina Sam-Jagoditsch, Reinhard Jagoditsch, Josef Heilinger and Elisabeth Heilinger) went directly to Gate D63, from which our connecting flight to Vienna was scheduled to depart. To reach the gate, there were stairs, and a large sign (photo attached) clearly stated βGate not accessible, wait here please.β Since we still had time, we walked a few meters further to get a coffee, and then returned to the staircase in good time. Many passengers were waiting there as well. It seemed unusual, but we assumed there was a delay, so we stayed at the designated waiting point. Suddenly, at 20:48, I received an SMS telling us to come to the gate immediately. Eventhough the sing was still telling not passing we hurried down the stairs right away. To our surprise, no passengers were there anymore β only KLM staff standing in front of the boarding door. It was around 20:50. The lady at the gate addressed us in a very rude and dismissive manner, saying she would not let us board because we had not βrunβ to the gate. Her tone was incredibly condescending. She claimed our bags had already been removed from the aircraft. Important to note: the aircraft was still docked at the gate, and after we arrived, a flight attendant still boarded. It was clear that the agent simply refused to let us board despite the flight still being open. We remained at the gate, confused and shocked, as we had no idea what we had supposedly done wrong. Shortly afterwards, an airport vehicle approached the aircraft, and our bags were unloadedβthrown off and landing on the ground. The agent could have easily prevented this. When I returned to ask why she had refused us boarding, she neither answered nor even looked at me. Three additional KLM employees were present and visibly uncomfortable with their colleagueβs behavior, yet none of them said a word. When I asked for their names, they all refused to provide them. Therefore, I must address this complaint to the entire team on duty that evening; you will undoubtedly be able to identify the responsible staff member. The lady in question was approximately 50β60 years old, had dark hair, and was not slim. The flight was KL1907 on 29 November from Amsterdam to Vienna. Because we were denied boarding without justification, we had to purchase a new ticket for over β¬300, take a taxi from the airport to a hotel, pay for the hotel, and then for another trip back to the airport the next morning (receipts attached). This also caused significant professional inconvenience. All of this could have been avoidedβit was entirely in your staff memberβs hands. To add to our frustration, we took the exact same flight the following day, and this flight departed with a 10-minute delay, we where still waiting to board at 20.50 β which makes it even more incomprehensible why we were denied boarding the night before when the aircraft was still fully connected to the gate. I have flown with KLM since childhood. Members of my family have worked for KLM for their entire careers (Myriam Kuijpers, Look Kuijpers), which makes this treatment all the more shocking and painful. I kindly request a full investigation into this incident, reimbursement of all additional costs incurred, and appropriate compensation for the distress and disruption caused. Thank you for taking the time to review this matter. I look forward to your prompt response and a fair resolution.Overall
- Verweigerung zu Fliegen
- Amsterdam-Vienna
- Economy
- Loss: β¬1450
- Desired solution
Refund
Aliki S
Verified | Dec 14, 2025Amsterdam-Athens
Economy
Damaged baggage compensation claim
I am writing to submit a compensation claim for damaged baggage, as the online claim form on your website is not functioning properly. The system either cannot locate my flight or returns an error. As today is the final day to submit the claim, I am sending this message as proof of timely submission. On Sunday, on flight KL 1957 from Amsterdam to Athens (departure time 21:10, booking reference 7UEQNE), I received my suitcase with significant damage, including a large dent on the upper right side and a broken area above one of the wheels, making the suitcase unable to stand upright. There were also multiple scratches across the surface. The suitcase was purchased only a few months ago and was in excellent condition prior to the flight. Photos and proof of purchase are available upon request.Overall
- destroyed suitcase
easy check in
- Amsterdam-Athens
- Economy
- Loss: β¬80
- Desired solution
Phillip D
Verified | Dec 12, 2025Krakow-Newcastle
Economy
Technical problems
We were sat on the plain for almost 25 minutes when people were getting anxious about getting to Amsterdam for our connecting flight to Newcastle. People were asking the air hostess what was happening as we had connecting flights. The pilot came out saying we had a delay due to an issue with some damage inside the plain which had to be documented and seen before we got the OK to leave. And told us it has taken a little bit longer than anticipated to fill out the forms. And then after this was sorted some passenger on the flight wasn't feeling very well so we had to wait for paramedics to come onto the flight to see if she was OK after a further 30 minutes of waiting said passenger ended up just walking of the flight. We arrived in Amsterdam and were given a hotel for the night as our new flight was not until the next day at 8am. We were due to land in Newcastle the evening prior at 11pm. I missed my shift at work which cost me Β£200 and also my partner missed her shift also which made us lose a further Β£200. So all in all Β£400 missed in wages due to delayed flights not ideal. I will say klm booked us into a hotel for the night with a shuttle to get us there. Hotel also had food on when got in if we were hungry but we just wanted to sleep for the couple of hours we could before our next flight. Also gave us 2 β¬15 to spend at the airport the next day. All in all klm handled it well. But when I emailed them to set a claim up online I was told the issue of the delay was due to air traffic control so I wouldn't be able to claim anything back so I have made this claim through air advisor instead as klm isn't giving me any other options to appeal against there decision.- Krakow-Newcastle
- Economy
Keith A
Verified | Dec 11, 2025Bordeaux-Amsterdam
Economy
Need my refund for cancelled flight.
My flight KL1442 was cancelled a day before all the flights were cancelled due to bad weather but my flight probably just got pushed into that bad weather category as it was closely dated. No other flights were cancelled till the NEXT day when it actually was windy. I believe they use this conveniently when winds are coming but probably had a lack of passengers.Overall
- bad complaints customer service
- use airline often
- Bordeaux-Amsterdam
- Economy
- Loss: β¬120
- Desired solution
Refund
Miriam M
Verified | Dec 11, 2025Accra-Stuttgart
Economy
I was informed at the airport about another flight arriving in the evening which my baggage will be on during which I filed a PIR. I got a nearby hotel based on the information that my luggage will be arriving in the evening. That evening and the following day, my baggage did not arrive. This severely disrupted my trip to Berlin and lost money on hotel booking and transport. I only received my baggage about 3 days later in the meantime, I had to make payments for essentials like clothing and winter boots.
- Accra-Stuttgart
- Economy
Neve W
Verified | Dec 10, 2025Manchester-Lyon
Economy
Successful claim
Problems at airport
My first flight to Amsterdam was delayed for over an hour, making it impossible to make my connecting flight from Amsterdam to Lyon. This caused this me a great deal of stress and therefore had to spend another Β£219 on flights. I have tried a number of ways to get into contact with KLM airlines via Phone, Email, in person or over WhatsApp to receive compensation.- Manchester-Lyon
- Economy
- Successful claim
Holly B
Verified | Dec 10, 2025Manchester-Lyon
Economy
Problems at airport
My first flight to Amsterdam was delayed for over an hour making it impossible to get on my connecting flight to Lyon, so I had to book new flights to be able to make it to Lyon. Iβve been unable to get in contact in contact with KLM airlines in person, on the phone or over whatsapp to get compensation.- Manchester-Lyon
- Economy
Mateusz E
Verified | Dec 10, 2025Manchester-Gdansk
Economy
Complaint β Lack of Assistance and Information After Delayed Flight KL1036
Dear Sir or Madam, I am writing to submit a complaint regarding my journey on 4 October 2025. My booking details are as follows: β’ Booking code: ZA3XW9 β’ Flight number: KL1036 β’ Ticket number: 0742756026268 The flight KL1036 was delayed due to severe weather conditions in Amsterdam, which caused me to miss my connecting flight to GdaΕsk. I fully understand that the weather-related delay was outside of the airlineβs control, and this is not the reason for my complaint. My concern relates to the lack of mandatory care and the complete absence of information provided upon arrival at Schiphol Airport. After disembarking, I did not receive any communication regarding rebooking, hotel arrangements, or onward travel. The KLM service desk was closed, phone lines were not answered, and the KLM staff I approached directed me back to the same closed desk. I attempted to rebook my flight using the self-service machine, but I was not offered any alternative connection β only a message that I had been placed on βstandbyβ. The KLM app also did not provide any updates. I received information about a new flight only in the early morning hours. As a result, despite the airlineβs duty of care (hotel, meals, and timely information), I was left without any assistance, forced to spend the night at the airport, which was extremely exhausting and stressful, especially after a full day of work and travel. I kindly request an explanation of this situation and compensation for the lack of mandatory care during the unplanned overnight stay at the airport. Kind regards, Mateusz Ebertowski
- Manchester-Gdansk
- Economy
- Desired solution
Refund
Aden K
Verified | Dec 9, 2025Stockholm-Dar Es Salaam
Economy
No reason given
Subject: Legal Claim for Compensation under EU Regulation 261/2004 β Flight Cancellation and Severe Delay (Booking Y5RAMP) Dear KLM Customer Service, I hereby submit a formal and legally grounded claim for compensation under EU Regulation 261/2004, Articles 5, 6, and 7, concerning the cancellation, rescheduling, and significant rerouting of my journey from Stockholm Arlanda (ARN) to Dar es Salaam (DAR), originally scheduled for 8 December 2024. βΈ» Summary of the disruption My itinerary was as follows: β’ Original travel date: 8 December 2024 β’ Route: ARN β AMS β DAR β’ Final destination: Dar es Salaam (DAR) Events: 1. On 8 December, my original departure was significantly rescheduled. I was rebooked to a later flight and arrived in Amsterdam around 22:00, causing me to miss my planned connection. 2. I was provided with overnight accommodation due to this disruption. 3. On 9 December at approximately 05:23, I received notice that my 09:30 AMSβDAR flight had been cancelled. I was subsequently rebooked onto a later flight at 11:35, with a new routing via Nairobi (NBO) instead of a direct connection to DAR. 4. As a result, I ultimately arrived in Dar es Salaam on 10 December at approximately 03:00, representing a total delay of nearly 40 hours compared with my original itinerary. βΈ» Legal Basis for Compensation Under EU Regulation 261/2004, passengers are entitled to compensation when: 1. A flight is cancelled or significantly rescheduled within 14 days (Article 5(1)(c)) β which was the case here. 2. The passenger arrives at the final destination with a delay exceeding 3 hours (Confirmed by the Court of Justice of the European Union, C-402/07 & C-432/07 Sturgeon ruling) β in my case, the delay was almost 40 hours. 3. The airline cannot demonstrate the existence of extraordinary circumstances (Article 5(3), interpreted strictly in CJEU cases such as C-549/07 Wallentin-Hermann and C-12/11 McDonagh) No such circumstances were communicated, nor was there any official closure or operational limitation at either Amsterdam Airport Schiphol or Dar es Salaam International Airport that prevented the operation of the flight. General political developments in a destination country do not qualify as βextraordinary circumstancesβ unless they directly prevent the specific aircraft from operating safely, which did not occur. Furthermore, per C-549/07 Wallentin-Hermann, airlines must prove: β’ the exact event, β’ how it was beyond their control, and β’ that all reasonable measures were taken to avoid the disruption. Based on the rerouting and rescheduling offered, the cause appears to be internal operational decisions, which are not considered extraordinary under EU law. βΈ» Compensation requested Under Article 7(1)(c) of EU261, I hereby request: β¬600 (six hundred euros) for long-haul travel over 3,500 km. I expect this compensation to be processed in accordance with the Regulation and established CJEU case law. Please confirm receipt of this claim and provide the next steps for payment. Thank you in advance. Kind regards, Aden Kasa Booking reference: Y5RAMP- Stockholm-Dar Es Salaam
- Economy
Joaquim P
Verified | Dec 7, 2025Edinburgh-Lisbon
Economy
Theo boarding was denied and flight to Lisbon was offered. We arrived um Lisbon on the morning of the 6 December. The KLM officer told us we should submit this complaint um order to receive a compensation of up to 600 euros.
- Edinburgh-Lisbon
- Economy
Isabel D
Verified | Dec 7, 2025Edinburgh-Lisbon
Economy
Once the flight in Edinburgh delayed for 1:30, when arriving at the gate of the flight KL 1587 in Schipol Airport, we were denied entrance, even though people in front of us were able to get in. Afterwards, a KLM Officer proceeded with providing relevant information and alternative flights, which we accepted. We arrived in Lisbon the morning of the 6 December. The Officer told us we should consult KLM website and proceed with this claim in order to obtain a 600β¬ refund. Please clarify if this information is true and applies. Thank you.
- Edinburgh-Lisbon
- Economy
Alessandro R
Verified | Dec 6, 2025Hamburg-Bologna
Economy
The flight from Hamburg to Amsterdam was late because of fog and it caused me to lose my connection flight to Bologna. As a result I arrived at the destination 8 hours after
- Hamburg-Bologna
- Economy
Ryan H
Verified | Dec 6, 2025Dublin-Glasgow
Economy
Successful claim
No reason given
We arrived at the Dublin airport and the flight was delayed. We then boarded the flight and before we departed there was an announcement that we had missed the transfer. This was a replacement flight due to a cancellation the previous day and left us in the airport for 6 hours + over 24 hours from our initial arrival date & time- Dublin-Glasgow
- Economy
- Successful claim
Kyle M
Verified | Dec 5, 2025Manchester-Amsterdam
Economy
Successful claim
No reason given
Flight got cancelled and we have to get 2 flights to reach our location and had to buy suitcases due to a technical error we had to buy cases again- Manchester-Amsterdam
- Economy
- Successful claim
Cameron S
Verified | Dec 5, 2025Edinburgh-Boston
Economy
Successful claim
Technical problems
Contacted the airline at the airport and they said we had to file an expense claim after we got home.- Edinburgh-Boston
- Economy
- Successful claim
Kumar Adarsh M
Verified | Dec 4, 2025Amsterdam-Entebbe
Economy
Claim escalated to airline
My destination was Beni in DR Congo. However, due to baggage delay, i had to stay at Entebbe for two additional days. Therefore, some essential items have been purchased and bills are attached. Bills are in Ugandan Shillings and some bills in USD.
- Amsterdam-Entebbe
- Economy
- Claim escalated to airline
Anonymous member
Verified | Dec 3, 2025Tunis-Krakow
Economy
KLM run from problem with laggage
This is honestly the worst airline I have ever used. My flight was cancelled and rebooked for the next day β that part I can understand. However, when I asked about my luggage (which had all my clothes), I was told I would receive it upon arrival the next day. When I arrived, there was no luggage. At the airport, they said there was an issue with KLMβs baggage system. I was on a business trip with no clothes, no toiletries, nothing. I finally received my luggage **four days later**. When I submitted a refund request, it was rejected because the flight cancellation was due to weather. But my case was about **delayed luggage**, not the flight! Not even a small refund for basic essentials like a toothbrush. I wonβt go into the details of customer service because it cost me **6 hours and a near breakdown**. Absolutely unacceptable.Overall
- Delayed laggage
- Tunis-Krakow
- Economy
- Loss: β¬1500
- Desired solution
Expenses reimbursement
Francis Sena Kwaku N
Verified | Dec 2, 2025Schonefeld-Accra
Economy
Claim escalated to airline
Our flight was delayed by about three hours due to a fault with the aircraft that was detected after we had already left the parking stand and taxied onto the tarmac for departure. We waited on the tarmac for over an hour before being instructed to return to the parking area. From what I understood, the issue involved a faulty tyre. We eventually departed after 17:00 instead of the scheduled 14:35. As a result of this delay, I missed an important meeting that had been arranged for me upon my arrival in Accra.
- Schonefeld-Accra
- Economy
- Claim escalated to airline
Kumar A
Verified | Dec 1, 2025Amsterdam-Entebbe
Economy
My destination was Beni in DR Congo. However, due to baggage delay, I had to stay at Entebbe in Uganda for two additional days. Above bills for essential items are attached. Some amount in Ugandan Shilling 37,01,192 UGX and other in USD currencies have been expended.
- Amsterdam-Entebbe
- Economy
Disan K
Verified | Dec 1, 2025Entebbe-Phoenix
Economy
No reason given
I was scheduled to depart from Entebbe to Amsterdam at 00:40 on November 11, 2025, so I could arrive in Phoenix, Arizona at 16:49 the same day. However, we were first informed that the flight was delayed in Kigali for two hours. After that, we boarded the plane at 02:00 a.m., but were told there was an issue with the tires and they were waiting for a jack. The problem persisted, and we remained on the plane until 07:00 a.m., when it finally took off. As a result, I missed all my connecting flights. Instead of flying to LAX as planned to meet someone, I was rerouted through DTW and then to Phoenix, arriving at 23:00 Hence reaching my hotel on 12th _November,2025 at 03:00 hence instead of 16:49 on the 11th November Hence missing my evening meeting in Phoenix and paying accommodation of 11th that i had booked with the hotel- Entebbe-Phoenix
- Economy
Michelle O
Verified | Nov 30, 2025Manchester-New York
Economy
I checked my case in at Manchester Airport, Saturday 22nd November, when I arrived at JFK it wasn't there, it was still in Amsterdam. I filed a report for my missing case. I didnt receive my case until I checked with the hotels reception on the morning of Monday 24th November.
- Manchester-New York
- Economy
Michelle O
Verified | Nov 30, 2025Manchester-New York
Economy
I checked my case in, at Manchester Airport Saturday 22nd November. I landed in JFK to find my case wasnt there. I filed the report for my missing case at JFK. I finally got my case back, Monday 23rd November, when I checked at my hotels reception. My case never had a priority transfer sticker on, where as my husbands did and his made its way to JFK, and mine was left in Amsterdam.
- Manchester-New York
- Economy
Aditya M
Verified | Nov 30, 2025Stockholm-Nantes
Economy
No reason given
First Flight delayed for more than three hours due to technical issue on the plan. Connecting flight missed. Rescheduled flight given for next day but luggage was not given which incurred additional cost for purchasing necessary items for the night. Loss of time and couldnt able to attend an important event.- Stockholm-Nantes
- Economy
Vasist S
Verified | Nov 30, 2025San Francisco-Bangalore
Economy
Successful claim
I had to buy immediate clothing and sweater with pair of foot wear.. cause I had to attend a seminar at office on Monday. I expected the luggage to come on Sunday evening but the further delay caused expenses with some out of my own pocket to meet needs. There was only check in bag with no carryon which had no clothes but only electronics that left me without anything to wear. I am here in India for 2 weeks in business seminar and visitation.
- San Francisco-Bangalore
- Economy
- Successful claim
Luis J
Verified | Nov 29, 2025Lisbon-Portland
Economy
Formal Complaint Regarding Misplaced Luggage and Request for Compensation
Dear KLM Customer Service Team, I am writing to formally express my dissatisfaction regarding a significant issue that occurred during my recent journey with KLM. My checked luggage was left behind in Amsterdam and did not continue with me to my final destination, Portland (PDX). This has caused considerable inconvenience and distress, especially given that the bag contains essential medication and other important personal items. Upon arrival, Delta staffβyour partner airlineβadvised me that they would do their best to have my luggage delivered to me by tomorrow. However, they also noted that this was not guaranteed, leaving me uncertain and without access to items that are essential for my well-being. I am extremely disappointed that my luggage was not handled with the expected level of care, and I am now left in a difficult and avoidable situation. I kindly request clarification as to whether I will be eligible for compensation for the trouble, stress, and additional expenses this issue has caused. I would also appreciate confirmation of the current status of my luggage and when I can expect it to be delivered. I have always trusted KLM for its reliability and service, which makes this experience particularly disheartening. I hope this matter can be resolved promptly and satisfactorily. Thank you for your attention. I look forward to your timely response.Overall
- Having to purchase warm clothing and toiletries since my luggage stayed in Amsterdam. In addition, medication that was also inside the luggage could not be found here for my heart condition
- Eventual front door delivery and not having to pick it up
- Lisbon-Portland
- Economy
- Loss: β¬1064
- Desired solution
Expenses reimbursement
Nikuze E
Verified | Nov 27, 2025Kigali-Georgetown
Economy
they told me that they don't take people from Rwanda to Amsterdam even though the embassy of Netherlands told me that i don't need transit visa
- Kigali-Georgetown
- Economy
Ariel Jr M
Verified | Nov 26, 2025Amsterdam-Warsaw
Economy
Good day KLM Team, I hope you are able to read this message. My luggage was lost and all my belongings were inside, including my Hugo Boss bag, Calvin Klein items, and three pairs of shoes that I use every day. At the moment, I do not have any clothes, perfume (Hugo Boss), or even a towel. I also had some important small documents and β¬500 inside the luggage. I kindly ask for your assistance in locating and returning my belongings as soon as possible. Thank you very much for your help. God bless you. Best regards, Ariel Santos sarielsantos48@gmail.com
- Amsterdam-Warsaw
- Economy
Ariel Jr M
Verified | Nov 26, 2025Amsterdam-Warsaw
Economy
Good day KLM Team, I hope you are able to read this message. My luggage was lost and all my belongings were inside, including my Hugo Boss bag, Calvin Klein items, and three pairs of shoes that I use every day. At the moment, I do not have any clothes, perfume (Hugo Boss), or even a towel. I also had some important small documents and β¬500 inside the luggage. I kindly ask for your assistance in locating and returning my belongings as soon as possible. Thank you very much for your help. God bless you. Best regards, Ariel Santos sarielsantos48@gmail.com
- Amsterdam-Warsaw
- Economy
Sheena T
Verified | Nov 24, 2025Rome-Aberdeen
Economy
No reason given
I did manage to get them to transfer my flight to Inverness instead of Aberdeen to save me some time. This flight left at 21.35 and landed at 22.15. I expected originally to land at Aberdeen at 16.35 and be home by 6-30pm. The airline did not give any information, I was travelling club so could fortunately use their club lounge. The incident left me very tired as I had nearly 18 hours travelling and had to hire someone to replace me at my business the next day so I lost additional expenses. I have applied to KLM for compensation but there has been no action or recompense.- Rome-Aberdeen
- Economy
Animesh G
Verified | Nov 24, 2025Austin-Mumbai
Economy
My checked-in baggage was delayed for 3 days, and I was traveling specifically to attend a family wedding. Because I did not receive my luggage in time, I had no access to any of my clothes, toiletries, or essential personal items. This caused significant inconvenience and forced me to purchase appropriate clothing, basic toiletries, footwear, and other essential items required for the wedding events. All purchases were strictly necessary for the situation and are supported by itemized receipts. The delay affected my travel plans and created additional expenses that I would not have incurred otherwise.
- Austin-Mumbai
- Economy
Nicola G
Verified | Nov 24, 2025Amsterdam-Edinburgh
Economy
Successful claim
Influence by other flights
Flight took off then turned back to airport with a technical issue (ice detection sensor faulty) once resolved flight was denied into Endingburgh airport. Stayed at hotel nearby, used taxis and shopped for essentials, klm gave us a Β£15 food /beverage voucher.- Amsterdam-Edinburgh
- Economy
- Successful claim
Arkadiusz W
Verified | Nov 24, 2025Stavanger-Schonefeld
Economy
Successful claim
Technical problems
My flight from Stavanger to Amsterdam was delayed by over two and a half hours. Unfortunately, the next flight from Amsterdam to Berlin stranded me in Amsterdam, not waiting for me. I was given a flight the next morning, and KLM also provided me with a hotel stay overnight and β¬15 for airport food. I was under tremendous stress, returning from Stavanger after a challenging week-long exam, and on Saturday I couldn't attend an important meeting, and I suffered the consequences.- Stavanger-Schonefeld
- Economy
- Successful claim
Joonas P
Verified | Nov 23, 2025Valencia-Helsinki
Economy
Successful claim
Vesa PylvΓ€nΓ€inen has contacted the airline on my behalf. Attached is list of documents provided by Vesa. Booking confirmation number W8H39Q.
- Valencia-Helsinki
- Economy
- Successful claim
Alvin L
Verified | Nov 23, 2025Valencia-Helsinki
Economy
Successful claim
Booking code: W8H39Q Vesa PylvΓ€nΓ€inen is handling the case on our behalf. Attached is the list of correspondence document with KLM provided by Vesa.
- Valencia-Helsinki
- Economy
- Successful claim
Kevin L
Verified | Nov 23, 2025Valencia-Helsinki
Economy
Successful claim
Booking code: W8H39Q Vesa PylvΓ€nΓ€inen is handling the case on our behalf. Attached is the list of correspondence document with KLM provided by Vesa.
- Valencia-Helsinki
- Economy
- Successful claim
Darcy D
Verified | Nov 22, 2025Amsterdam-Fort Myers
Economy
Successful claim
My family and I were booked on a single-ticket itinerary from Amsterdam (AMS) to Fort Myers (RSW) via Atlanta (ATL) on KLM/Delta in December 2024. Our first flight (KLM AMS β ATL) was delayed at departure by approximately 30 minutes because the ground equipment used to load baggage became stuck to the aircraft and could not be removed. This operational issue caused the late departure. Although the initial delay was short, it caused us to miss our originally scheduled connection. When we arrived at the gate in Atlanta for the next flight to Fort Myers, the aircraft was still physically at the gate and boarding had not yet fully completed. Passengers who arrived after us were allowed to board the onward flight. However, because we were traveling with a baby, the airline had already reassigned our seats. Only two seats remained, both in an emergency exit row, which we could not use because we were traveling with an infant. As a result, we were denied boarding for operational reasons and were rebooked onto a later flight. We ultimately arrived at our final destination, Fort Myers, at 10:10am Dec 23rd, roughly 10 hours later than planned. Delta provided hotel accommodation and meal vouchers, but rejected our 2 EU261 compensation requests, despite the following facts: β’ The journey originated in the EU, so EU261 applies. β’ We were on a single-ticket itinerary. β’ The delay on the first leg caused a missed connection. β’ The total arrival delay at the final destination was ~10 hours. β’ The causeβground-equipment malfunctionβis not an extraordinary circumstance. β’ At ATL, the airline could have boarded us but did not, because they reassigned our seats and the only remaining seats were unusable due to traveling with a baby. This contributed to the extended delay. We are therefore claiming β¬600 per passenger under EU Regulation 261/2004 for long-haul delays exceeding 3 hours on EU-origin itineraries. All relevant documentation (tickets, boarding passes, rebooking info, arrival documentation, and communication with KLM) has been uploaded.
- Amsterdam-Fort Myers
- Economy
- Successful claim
Anonymous member
Verified | Nov 22, 2025Hyderabad-Minneapolis
Economy
refund not issued yet . website says refund processed
I Have request a refund for my fully refundable ticket. but i did not receive the refund yet . i need the refund 2511202058478 - refund reference number- Hyderabad-Minneapolis
- Economy
- Desired solution
Refund
George R
Verified | Nov 21, 2025Amsterdam-Atlanta
Economy
shameful customer service after they received supporting documents and picture of damaged luggage and refusing to compensate
Upon arrive at my destination, there was obvious damaged luggage. I file a damaged luggage report and followed all of the instructions including picture of damaged luggage. KLM refused to compensate.Overall
- Refused compensation for damaged bag
- none
- Amsterdam-Atlanta
- Economy
- Desired solution
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