KLM Royal Dutch Airlines complaints: comments, page 15

Dennis F

Verified | Jan 14, 2026

Birmingham-Amsterdam

Business

Lost baggage and poor customer service.

KLM lost my baggage worth euro 3732 on the flight from Birmingham to Amsterdam in business class! It has been already 74 days since they lost my baggage, and they still not allocated the case officer and paid the compensation. The customer service is terrible; it takes 45-60 minutes for them to pick up the phones, and then they tell you not more than what you already have seen online - the status of the claim is under review, they simply don't care and don't want to talk. When I have requested to talk to the customer service management, that I have the full right to do, I was refused. I fly 22-26 hours from Australia to Europe and US 3-4 times per year and none of the Airlines ever lost my baggage, it was only 1 hour flight from UK to Netherlands, and they have lost it in business class. Understand that it can happen, but Airline should take care of the customer and the situation, reviewing the case ASAP and refunding the loss. Super unhappy with how KLM not taking any care of their customers, the extremely poor customer service and huge delays in compensation/refund for the lost baggage. The customer service told me that they have way too many cases of lost baggage, that is why there are the delays in case review and the compensation. Can you imagine how much baggage KLM loose in this case and would you want to fly with the company with constant lost baggage reputation? I wish to check their reputation before booking the flight with KLM. I will be contacting the International Civil Aviation Organization with the complaint. I would not recommend flying with KLM to anyone, very disappointed.

Overall

Lost baggage, not received the refund for 74 days now, very poor customer service, spent 45 minutes for customer service to pick the phone!!!
none

Birmingham-Amsterdam
Business

Loss: €3732
Desired solution

James S

Verified | Jan 14, 2026

Panama City-Manchester

Economy

Successful claim

No reason given

I arrived at my final destination almost 3 days later than originally booked. I was given some instructions at Schiphol airport by KLM staff, they said to handle everything online and to pay out of pocket for my expenses and they would be reimbursed, so I did it. I have provided receipts for food, transportation, hotels and winter clothing. Winter clothing was required as Amsterdam was -3 at the time of our arrival and we came with summer clothing from a tropical country and we werent expecting to face more than a couple of hours in the harsh cold. The airline didnt provide much care as they only provided us with a piece of paper with instructions. I had to unexpectedly front the costs of a city I wasnt prepared to, spending close to 1000 euros due to the delay.

Panama City-Manchester
Economy
Successful claim

Jeaneth Marlene M

Verified | Jan 14, 2026

London-Stavanger

Economy

it was very distressing because I was spending Christmas and New Year in Stavanger. Norway with my family and receiving my luggage at 24 of december, which was 6 days later. It was just Christmas day. Worried about my family christmas presents too. It caused me stress and discomfort, really upsetting experience. I have to spend time going to shops to buy basic clothes and essentials; instead of more quiality time and memories with family. My (PIR) number is SVGKL31462. I have 10 different receipts as prove of my essentials expenditure and as I wait for reimbursed money back to to me after such negative experience.

London-Stavanger
Economy

Meera D

Verified | Jan 13, 2026

Washington-Ahmedabad

Economy

Successful claim

No reason given

Your case reference: C-10558272 Dear Balkrishna Dave, First and foremost, I would like to wish you a happy new year. We would like to inform you that your scheduled flight from Delhi (DEL) to Ahmedabad (AMD), operated by Indigo (6E), was cancelled. As this flight was operated by Indigo, we recommend contacting the airline directly regarding any claims for reimbursement of additional travel expenses. When reaching out to Indigo, please include: Your booking reference and ticket details The cancelled flight number and route (DEL–AMD) Receipts for any relevant expenses A brief summary of your travel situation Indigo customer service can be reached via their website or helpline. Thank you for your attention to this matter. We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction. Best regards, Nitika Kujur KLM Customer Care

Washington-Ahmedabad
Economy
Successful claim

Barnaby V

Verified | Jan 13, 2026

Birmingham-Amsterdam

Economy

No reason given

The flight was mean to take off at 17:40 but actually took off at after 20:55, meaning we landed over three hours late. Currently, the airline is claiming the delay was caused by extraordinary circumstances, aka weather. However, I have a screenshot from the time saying otherwise, that it was due to a delayed incoming aircraft.

Birmingham-Amsterdam
Economy

Jose H

Verified | Jan 13, 2026

Amsterdam-Stockholm

Economy

Successful claim

Weather conditions

We had an original flight scheduled to depart from Amsterdam on Wednesday the 7th in the afternoon. This flight was cancelled by the airline. On that day, airline staff informed us that we needed to book a hotel for the night and return to the airport the following day to receive new tickets. We followed these instructions accordingly. When we returned to the airport the next day, we were rebooked on another flight; however, the tickets issued did not include seat numbers. Upon arriving at the gate, we were informed that the flight was overbooked and that we could not board. We were instructed to return to the transfer desk to obtain new tickets. After spending almost three hours there, we were rebooked again for the following day and told, once more, to book a hotel for the night and return to the airport the next day. Ultimately, we were rebooked on a flight departing on Friday the 9th in the afternoon, and we arrived at our final destination at approximately 5:00 PM on Friday. This represents a delay of more than 48 hours compared to our original itinerary. During this process, the information provided by the airline was inconsistent. We received conflicting instructions regarding rebooking, where to go, and what to expect, which added significant stress and uncertainty to the situation. As a result of the cancellation and denied boarding, we incurred additional expenses totaling EUR 530.43, mainly for accommodation, meals, and related costs. In addition, I personally lost two full working days, resulting in a direct financial loss. We kindly request that KLM reviews this case and processes the applicable compensation and reimbursements in accordance with the European regulations. Thank you for your attention to this matter.

Amsterdam-Stockholm
Economy
Successful claim

Conor O

Verified | Jan 13, 2026

Dublin-Calgary

Economy

extra funds spent on food and beverage from canceled flights

I had two canceled flights which extended my stay for an extra 7 days, leading to me having to spend funds I wasn't expecting on food and beverage

Overall

two flights for canceled which extended May staff for 7 days so I had to spend extra funds that I wasn't expecting on food and beverage
rebooking on another flight was quite seamless

Dublin-Calgary
Economy

Loss: €100
Desired solution

Expenses reimbursement

Conor O

Verified | Jan 13, 2026

Dublin-Calgary

Economy

extreme expense I had to endure due to 2 cancel flights on the backlog on rebooking flights.

was supposed to fly back from Dublin to Calgary via Amsterdam flight was canceled twice and on the 3rd occasion the flight was canceled but I was rebooked on another airline from Dublin to Toronto and that flight from Toronto to Calgary was delayed by 3 hours so I had to get an extra meal. the two cancel flights extended my time off by 7 days which meant I had to put my dogs into kennels which was an extreme expense I was not expecting not to mention the loss of work for a week as well!

Overall

flight was canceled twice so hard to put my dogs into kennels which was an extreme expense I wasn't expecting! also is attached is my food and beverage from delayed flight in Toronto.
rebooking on another flight was quite seamless

Dublin-Calgary
Economy

Loss: €450
Desired solution

Expenses reimbursement

Paweł W

Verified | Jan 12, 2026

Gdansk-Belfast

Economy

Successful claim

Technical problems

Beacaus of delay of departure from Gdańsk (From 11:50 to 14:26) i was no able to continue my fly to Belfast from Amsterdam. I was forsed to Reebok my fly and travel via London City. I will be in Belfast at 20:15 local time. Oryginał plan was 16:15 in Belfast. It’s more than 3 h. And fly distance is more than 1500 km. Crue in Gdańsk and Main captain on plane say that issue was not the weather conditions BUT technical issue with plain. I lost a lot my nerves and need to by some sandwich in London airport because of delay. In Gdańsk very good crue in airport help to Reebok the tickets. Regards Paweł Wilkowski

Gdansk-Belfast
Economy
Successful claim

Wing Chi Fiona K

Verified | Jan 12, 2026

Southampton-Hong Kong

Economy

Claim escalated to airline

Technical problems

Timeline of events: 14 August 2025: Flight cancelled. I submitted my compensation claim on the same day. 31 October 2025: KLM requested additional information, which I promptly provided. 9 November 2025: KLM closed my case, stating the information had not been received. From 9 November onwards: I repeatedly sent emails with the requested documents, but received no reply. 19 November 2025: I called KLM and the agent confirmed they would forward my information to the relevant claims team. 1 December 2025: I called again to follow up, but there has been no update. 12.January 2026: Still have no updates

Southampton-Hong Kong
Economy
Claim escalated to airline

Saleh Mohsen M A

Verified | Jan 12, 2026

Dammam-Glasgow

Economy

Flight Cancellation and Delayed and Payment

Hi there, I have excellent experience with KLM in previous, it wasn’t first with your flight. I am aware of the weather conditions in Amsterdam, and your team in Dammam Airport was very helpful and they helped me and my son to find another chance on another flight to be in Glasgow tonight because my son will start study tomorrow. But in the flight from DMM to AMS I have paid for our seats and our luggage and when I change flight on Saudi Air lines I have paid for Luggage 1,600 SAR. Could you help me to refund a money which we paid for seats and luggage?, please My name: Saleh Alshehri Flight booking : Z3EBTS My son name: Yazeed Alshehri Flight booking : 954M2F We have paid on your flight for 2 luggage and 2 seats you can check that by our flight booking reference number, and we have pay additional cost for 2 luggage on Saudi Airlines by 1,600 SAR, please find the attached invoice bill you find under this message Regards, Saleh Alshehri

Overall

Payment for KLM and Sudi Airlines

Dammam-Glasgow
Economy

Loss: €300
Desired solution

Conor O

Verified | Jan 11, 2026

Dublin-Calgary

Economy

unexpected cost due to counseling flights

I did put a smaller claim in I didn't actually realize the exchange rate from pounds to euros I had two flights canceled from the second of February and the 5th of February and I only flew home on the 9th of February, so I had to extend my stay at a hotel for seven extra nights at a cost of $880 Sterling and that does not include food and beverage and i had to extend the stay of my two dogs in kennel's that I have not included in this claim

Overall

poor customer service. how to seek accommodation for an extra 7 nights as my flight was canceled twice also it doesn't include food and beverage expense
rebooking on another flight was quite seamless

Dublin-Calgary
Economy

Loss: €1000
Desired solution

Expenses reimbursement

Conor O

Verified | Jan 11, 2026

Dublin-Calgary

Economy

unexpected extra cost accrued

flights were canceled on the 2nd of February, rebooked for the 5th of February and that flight was also canceled as well had to rebook again for the 9th of February which was also canceled so I had to fly out with a different airline (air Canada) had to extend my hotel for an extra seven nights I have attached an invoice which does not include food and beverage and the cost that I had to incur for extending my two dogs and kennel's for 7 extra nights as well, which I will be putting a separate claim in for. any help with this matter would be greatly appreciated thanks.

Overall

poor customer service. had to seek accommodation for an extra 7 nights as my flight was canceled twice also it doesn't include food and beverage expense
rebooking on another flight was quite seamless

Dublin-Calgary
Economy

Loss: €980
Desired solution

Expenses reimbursement

Katarzyna G

Verified | Jan 11, 2026

Economy

Hotel reimbursement for delayed flight

Flight was cancelled due to weather, but rebooking was immediately offered with 3 options. After the KL1444 on Jan 3rd was cancelled I was offered another flight for Jan 4th. I also received a message that I have been granted a hotel. There were no hotel options available online through the system. At the Bordeaux airport I was informed that if I organize a hotel myself I can send the invoice to KLM for reimbursement.

Overall

Flight delay by 1 day
Rebooking for anothe flight

Economy

Loss: €121
Desired solution

Refund

Shumirayi I

Verified | Jan 10, 2026

Manchester-Johannesburg

Economy

No reason given

Outbound Journey – 27 December 2025 My outbound journey scheduled for 27 December 2025 was subject to a total delay of approximately 16 hours, including: An initial 2-hour delay at Manchester Airport A further 4-hour delay at Amsterdam Schiphol Airport Subsequent rerouting via Dubai, resulting in arrival at my final destination the following day, well beyond the scheduled arrival time This disruption caused extreme fatigue, distress, and contributed to adverse health effects due to prolonged travel time, lack of rest, and late arrival for the programme I travelled to attend. Return Journey – 2 January 2026 My return journey scheduled for 2 January 2026 was severely disrupted and ultimately delayed by three (3) days, resulting in significant hardship, uncertainty, and unplanned expenses. During this period, adequate duty-of-care assistance was not provided. No meal vouchers or practical support were offered despite prolonged delays in a foreign country, requiring me to personally cover all essential costs. During this disruption: I was required to apply for and wait over five (5) hours for approval of a temporary visa in order to enter Amsterdam The prolonged uncertainty caused significant anxiety and stress, triggering acute gastrointestinal illness (diarrhoea) I had no access to my checked luggage, leaving me, my daughter, and her companion without winter clothing during the extended delay A scheduled flight departing on 4 January was cancelled, further compounding the disruption Impact on My Daughter The disruption also significantly affected my daughter, whose journey was delayed by one (1) full day in Amsterdam. As a direct result, I incurred unavoidable costs on her behalf, including: Hotel accommodation Local transport Food and essential expenses One item of her checked luggage was delayed/missing, causing additional inconvenience and distress These costs were incurred solely as a result of the disruption of KLM-operated flights

Manchester-Johannesburg
Economy

Artur S

Verified | Jan 9, 2026

Birmingham-Lisbon

Economy

No reason given

Your case reference: C-9893626 Dear Artur Silva, Thank you for your message, I am sorry that your flight KL1048 from Birmingham (BHX) to Amsterdam (AMS) on August 10, 2025 had a disruption because of a decision of air traffic control. This situation can be regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply. We have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance, by offering a re-routing. Therefore, I cannot respond favourably to your compensation request. I do hope that the above explanation will help soften the negative impact of this situation, and we look forward to welcoming you on board our services very soon. Best regards, Charles Harry Junior KLM Customer Care To reply to this message, please use the 'Reply' function of your email. Dear KLM Customer Care, Thank you for your reply regarding my EC261 compensation request for flight KL1048 from Birmingham to Amsterdam on 10 August 2025. After reviewing your response, I would like to formally request a reassessment of the decision. Your message states that the delay was caused by an “air traffic control decision,” and therefore qualifies as an extraordinary circumstance. However, the factual sequence of events indicates otherwise. 1. The inbound aircraft from Amsterdam was already delayed before reaching Birmingham. This late arrival directly impacted the departure time of KL1048 and contributed to the missed connection in Amsterdam. An operational delay on the incoming leg is fully within the airline’s control and cannot be attributed to extraordinary circumstances under EC261. 2. If ATC restrictions did occur, they did not constitute the primary cause of the delay. Under established EC261 case law, airlines remain liable when an internal operational delay is the root cause, even if subsequent ATC sequencing contributes to additional delay. Extraordinary circumstances must be both proven and shown to be the sole or predominant cause. 3. Request for evidence To properly assess your claim, I respectfully request the specific documentation supporting the alleged ATC extraordinary circumstance, including: The exact ATC regulation or slot restriction applied to KL1048 on 10 August 2025 Relevant NOTAMs or ATFM directives affecting that time window A clear timeline showing how the ATC decision—not the delayed inbound aircraft—caused the delay Without such evidence, the explanation provided does not meet the requirement under EU Regulation 261/2004 for proving extraordinary circumstances. 4. Delay in processing I would also like to note that it is now 24 November, more than three months after the flight. The long response time makes it difficult to follow up effectively and I kindly request that future correspondence be handled in a timely manner, as expected under EC261 complaint procedures. In light of the above, I kindly ask you to re-evaluate the claim and provide either: The full documentation supporting the extraordinary circumstance; or Confirmation that compensation will be issued according to EC261. Thank you for your attention. I look forward to your prompt response. Kind regards, Artur Silva Your case reference: C-9893626 Dear Artur Silva, I have received your message dated november 24, 2025 in reply to mine of November 24, 2025. I am sorry to learn that you are dissatisfied with the handling of your case. Please be assured that Customer Care analyses in great detail each communication that is received.   I reviewed your case, and there is nothing further I can add to what has already been stated in our previous message.   I hope that you can accept our position and that we might have an early opportunity to restore your confidence in our service. Best regards, Charles Harry Junior KLM Customer Care To reply to this message, please use the 'Reply' function of your email. Dear Mr. Harry Junior, Thank you for your response. However, I must reiterate my dissatisfaction with the handling of my case. Your reply does not address the specific points raised in my previous correspondence, nor does it provide any substantive clarification regarding the delay of flight KL1048 on 10 August and the resulting missed connection—particularly considering that the inbound aircraft (KL1047) was already delayed, contributing directly to the disruption. At this stage, I must insist on a proper and reasoned reply in accordance with the obligations established under EC Regulation 261/2004. A generic restatement of your position does not fulfil the requirement to adequately assess the claim or provide justification for its denial. Should KLM fail to provide a detailed and satisfactory explanation responding to the facts presented, I will have no alternative but to escalate this matter to the relevant enforcement bodies, including the Portuguese National Enforcement Body (ANAC) and, if necessary, the European Consumer Centre for further review. I trust that KLM will reconsider its position and provide a complete response without further delay. Yours sincerely, Artur Silva

Birmingham-Lisbon
Economy

Judith D

Verified | Jan 9, 2026

Newcastle-Seoul

Economy

We had two flights, one from Newcastle to Amsterdam and then the next direct to Seoul from Amsterdam. The first flight was delayed twice and our landing time was delayed an hour and 20 minutes, meaning instead of landing at 20:00pm we landed at 21:19pm, the flight from Amsterdam to Seoul was due to take off at 20:55pm. We had to be rebooked on to the next flight which was 24 hours after the original time. The airline didn’t really keep us posted as I don’t think they knew what was going on. We didn’t get rebooked until we landed in Amsterdam and the gate had closed already. The airline did put us in a hotel for the night but we have missed a full day in Seoul and that day was spent in Amsterdam airport as the weather wasn’t good to do anything. We are going for medical appointments and we have had to push some of these back as we were unsure when we would get there.

Newcastle-Seoul
Economy

Alyssa Y

Verified | Jan 9, 2026

Newcastle-Seoul

Economy

Our first connecting flight from Newcastle to Amsterdam was delayed twice. Our original landing time in Amsterdam was 20:00pm and our next flight was direct to Seoul which was due to take off at 20:55pm. The delayed caused our first flight to land at 21:19pm and we missed the flight to Seoul. We got rebooked on to the next flight which was 24 hours after. I would like a quick response if possible as I would rather not involve a 3rd party.

Newcastle-Seoul
Economy

Ekaterina M

Verified | Jan 9, 2026

Amsterdam-Barcelona

Economy

My luggage was on my first flight from MSP to AMS. My original flight, KL1517 was cancelled so I rebooked onto flight KL1519. I talked to a KLM attendant and was told my luggage would make it to my final destination, Barcelona. My rebooked flight to Barcelona was also delayed by 3 hours. I arrived to Barcelona 1/3 late at night, and filed a claim with an attendant. My luggage did not arrive until 1/7. I did not have a jacket, shirts, socks, belts, or toiletries in my carry on suitcase, so I had to purchase those when I arrived here.

Amsterdam-Barcelona
Economy

Mesafint A

Verified | Jan 9, 2026

Amsterdam-Duesseldorf

Economy

Claim escalated to airline

My flight from Detroit to Amsterdam due to Snow I miss my flight from Amsterdam to Dusseldorf, once I talk with KLM workers I have to stay in hotel & next day try to get next flight. But the next day I don't have chance to get without my luggage I took train to Dusseldorf. The good news I got my luggage on the next day delivered to my address.

Amsterdam-Duesseldorf
Economy
Claim escalated to airline

Wojciech S

Verified | Jan 9, 2026

Hannover-Warsaw

Economy

Brak kontaktu znprzewoznikiem

Opóźniony26 h przekladany Dear Sirs, I am writing regarding my booking reservation YFQLF5. Your system doesn’t allow me to process with cancellation of any further changes to my flights to Warsaw from Hannover, imposed so many times on me by your airline since yesterday. Please confirm receipt of this message and advise with reference to refund procedure. Regards, Wojciech Szarnecki

Hannover-Warsaw
Economy

Loss: €260
Desired solution

Expenses reimbursement

Anonymous member

Verified | Jan 9, 2026

Amsterdam-Munich

Economy

Horrible customer service and communication

We flew from Amsterdam to Munich on 20 December 2025. After arriving, most of the people on the flight didnt have their checked in luggage (issue at Amsterdam airport). We logged the lost/delayed baggage. Later that day it shows our baggage has been found, but it was never delivered. We never got any further communication from KLM. It has been impossible to get through to them. Three weeks later we are still waiting on our baggage (all our winter clothes and Christmas gifts were in it)

Overall

Our baggage was lost

Amsterdam-Munich
Economy

Yun-Yen W

Verified | Jan 8, 2026

Barcelona-Louisville

Economy

Denied Board + Cancelled flight

When we arrived at airport, the flight had been delayed about two hours. we went to check in (because we travelled with baby, we couldn’t do so online) and they told us that flight had been cancelled and that the earliest we could fly out was the 8th (three full days later). the best option was BCN > JFK, then take a taxi to La Guardia, then recheckin everything at that airport to fly back to louisville. we took it.

Overall

Delayed three days
customer service at airport

Barcelona-Louisville
Economy

Loss: €91.5
Desired solution

Expenses reimbursement

Ewelina B

Verified | Jan 8, 2026

Warsaw-Amsterdam

Economy

Warsaw Amsterdam Delayed flight for 5 hours

Flight was supposed to be board at 16:50 We were told that incoming flight was delayed however we also saw this plane standing two hours in Warsaw Chopin airport not boarded due to chaos on Schipol airport As I have a cat at home he was left alone ( I let cat sitter go knowing I will be just after 7pm at home ) but I was after midnight Therefore I’m looking for the compensation with not less than 100 euro I spent on food and transport.

Overall

Flight delayed 5 hours
Fast flight itself without any issues

Warsaw-Amsterdam
Economy

Loss: €100
Desired solution

Other - Dear KLM team I value your services and I understand issue you encountered with weather last Saturday when I was planning to be back in Amsterdam before 19 instead reached my house at midnight However I let you think about the compensation whether it will be in form of a voucher of anything else Feel free to propose me your options

Mya S

Verified | Jan 8, 2026

Amsterdam-Manchester

Economy

No reason given

The airline would not answer me after multiple calls staying on the line for hours at a time I havnt got an answer. We arrived at the airport at 11am.. got through security but had to go outside for fresh air to which we got told there was an area to go to. This was wrong and we ended up at passport control and couldn’t go back. Got to the part of scanning our boarding pass before security at around 3:30pm - 4:30pm. We scanned it and it said it was cancelled. The guy told us to speak to the airline to which we found the desk and the woman said yes it’s cancelled and told us to book a hotel. No further help… there was no email or text message to let us know our flight was cancelled. To which when my friend got back into the uk she then got the text message (email needs to be used for communication due to some people can’t text or receive texts abroad) we got told by another woman to stop queuing there’s no line and to just book a hotel and wait.. we booked a hotel but due to weather warnings and no communication from KLM we knew we had to make our own way home for our jobs and families. We booked 2 coaches and a Eurostar to which I hope I can claim some money back. They airline gave us no vounchers for food.. no help for a hotel just left us stranded. I’ve lost out on so much money from transport to and from the airport, the whole journey home, food on the way home.

Amsterdam-Manchester
Economy

Kamila Ż

Verified | Jan 8, 2026

Warsaw-Mulhouse

Economy

Delayed baggage and reimbursement claim – PIR BSLKL19348

The first flight on this itinerary was delayed, which resulted in an extremely short transfer time at Amsterdam Schiphol Airport.

Overall

Zaginiony, nie dostarczony bagaż i spóźniony lot

Warsaw-Mulhouse
Economy

Loss: €550
Desired solution

Expenses reimbursement

Thijs V

Verified | Jan 8, 2026

Amsterdam-Hamburg

Economy

Claim escalated to airline

Technical problems

The flight got canceled 2,5 hours before departure. I called with klm and they rebooked me to the next day. This was not possible because I had to leave that day and not the next. So therefore I had a huge delay and had to take a train instead. KLM send us an email that the flight got cancelled due to operational reasons.

Amsterdam-Hamburg
Economy
Claim escalated to airline

Emma T

Verified | Jan 8, 2026

Budapest-Amsterdam

Economy

No reason given

I contacted the KLM costumer service, however they declined my request after my flight was 7 hours delayed. The first few hours were delay “ because the aircraft arrived too late from its previous flight”, an then it just kept on going referring to bad weather.

Budapest-Amsterdam
Economy

Ryan A

Verified | Jan 7, 2026

Manchester-Helsinki

Economy

Successful claim

No reason given

Cancelled one hour beforehand after 12 hours walking around Amsterdam, did not offer to pay for hotel or food, and then flight later was cancelled for a later one with Finnair.

Manchester-Helsinki
Economy
Successful claim

Yara D

Verified | Jan 7, 2026

Stavanger-Budapest

Economy

No reason given

My plane to Amsterdam was scheduled for 2nd of January 2025 at 17:20. At around 14:00 i see that my plane has been cancelled, and so has my connecting flight from Amsterdam to Budapest. I rebook my flight for the next day at the same time. I arrive at the airport and my flight gets delayed from 17:20 to 18:30, then 19:30, then 21:00. During this wait I received a message saying I had a food and drink voucher, however it would not work at 3 different stores?? I tried to message KLM about this on messenger, WhatsApp and messages- no reply, only a bot. We started boarding at 21:00 and didn’t leave until 21:50. Although my second flight was meant to leave at 21:00, it was delayed until 22:50. I still did not make this flight as I was still on my previous one. On the flight they tell the people who missed their connecting flight to go to Transfer desk 2, when i arrived there it was closed until 06:00 the next day. I went to the machine and was able to rebook the flight to Budapest to 09:30 on 3rd of January. I was never given a voucher for a hotel on this machine. I went down to the luggage area and couldn’t find my luggage meaning I only had what was in my handluggage for the night- some trousers and shoes. At the luggage area, the KLM service desk was also closed and we were given no advice and many people were left hanging with no options. I have tried to call KLM for 2 hours at this point. I decided to stay in the pre departure area and get myself some Burger King and sit down for a while whilst trying to call hotels. ALL hotels were full apparently. at 03:00 i decided to go up to the machines again just to see if anything was different, this is when suddenly i received a hotel voucher. I walk towards the shuttle buses and to my surprise they dont go for another hour. I take an uber to the IBIS hotel and spend 2.5 hours resting before again leaving to go to the airport. When i arrive at the airport I get told that my luggage will follow me to Budapest on whichever flight, not determining that it will arrive on my flight. I get to the gate and see that the flight is delayed. When i arrive in Budapest finally my luggage is broken, i have missed my bus as the flight was delayed, and had to take a taxi home. I ended up arriving in Budapest at 13:00 on the 3rd of January. I was meant to have an exam and had to reschedule due to this inconvenience. In addition my suitcase is broken. The airline gave NO information, no guidance and till this day have not answered my messages.

Stavanger-Budapest
Economy

Sharon S

Verified | Jan 7, 2026

Amsterdam-Norwich

Economy

Successful claim

My flight with kLM was for 05/01/26 at 9 Amanda was cancelled because of weather conditions they gave me a new booking for 21pm that was cancelled too I never heard no more from kLM I am disabled so I made a decision and booked a hotel within the airport because of my condition I then found up my travel agent where they arranged a new flight for Tuesday at 13pm but but I had to pay a additional £200 for this one left seat in business class as I needed to get home because of commitments I had no alternative than to take it because KLM wanted me to wait to 8/01/26 which was impossible to do I also won out of medication so that's why I have the medication receipts from the pharmacist I also had to get a taxi from Heathrow to my hometown in Great Yarmouth Norfolk but I have no receipt for that as yet

Amsterdam-Norwich
Economy
Successful claim

Wendy B

Verified | Jan 7, 2026

Amsterdam-Humberside

Economy

Flight was first cancelled on Friday 2/1/26 then rebooked on 4/2/26 which was cancelled Then rebooked 6/1/26 which is cancelled Not heard anything since Tuesday flight cancelled Came back by boat Saturday night so claimed for boat trip However as not used my return flight claiming for that and the delay compensation fees

Amsterdam-Humberside
Economy

Adam P

Verified | Jan 7, 2026

Budapest-Amsterdam

Economy

cancelled flight 20260107 ??

I am writing to formally request reimbursement for the additional travel expenses I incurred as a result of the cancellation of all Budapest–Amsterdam flights on January 7. As shown in the attached screenshot, the airline did not offer any alternative travel options following the cancellation. Since I was required to return on time for work commitments, I had no choice but to arrange an alternative mode of transportation. This resulted in a significantly longer journey of approximately 15–16 hours instead of the originally planned 2‑hour flight. To support my claim, I have attached the invoice for the train ticket I was forced to purchase due to the lack of rebooking options provided by the airline. This situation caused considerable inconvenience, and given that the cancellation was not due to circumstances within my control, I believe it is reasonable to expect full reimbursement of the additional costs I was required to cover.

Overall

Budapest-Amsterdam
Economy

Loss: €86
Desired solution

Adam P

Verified | Jan 7, 2026

Budapest-Amsterdam

Economy

Cancelled flight BUD-AMS 07012026

I am writing to formally request reimbursement for additional travel expenses incurred as a result of the cancellation of all Budapest–Amsterdam flights on January 7. As shown in the attached screenshot, the airline did not offer any alternative travel options following the cancellation. Since I was required to return on time for university commitments, I had no choice but to arrange an alternative mode of transportation. This resulted in a significantly longer journey of approximately 15–16 hours instead of the originally planned 2‑hour flight. This situation caused considerable inconvenience, and given that the cancellation was not due to circumstances within my control, I believe it is reasonable to expect full reimbursement of the additional costs I was forced to cover. To support my claim, I have attached the invoice for the train ticket I was forced to purchase due to the lack of rebooking options provided by the airline.

Overall

all flight was cancelled and no help
no

Budapest-Amsterdam
Economy

Loss: €86
Desired solution

Refund

Clyde E

Verified | Jan 7, 2026

Amsterdam-Kigali

Economy

I have no bags or clothes, Two bags gone, PIR Filed with no location of bags KLM had issues in Houston so they put me on a UNITED flight to Amsterdam, once in Amsterdam I was back on KLM, 6 hours in Amsterdam and my bags were not put on my plane. This is a TWO WEEK Business trip that I am starting, I have lost two new TUMI bags, the garment bag and smaller roller bag, all of my clothes, 2 suits, two slacks, shirts, shoes, ties, belts, underwear, socks, a leather breifcase that was in the garmet bag I estimate a total of $5000 USD in everything that was in the bags..... replacement is higher when you include the bags them selves....

Amsterdam-Kigali
Economy

Anastasiia M

Verified | Jan 7, 2026

Bucharest-Amsterdam

Economy

Compensation for hotel and train

Flight OTP-AMS on Jan 3rd 2026 got cancelled. New flight booked OTP-CDG departing in January 5th 2026 + train tickets from Paris to Amsterdam. I would like to get compensated for funds spend for hotel, food and train tickets due to original flight cancellation for me and my Family (Mihail Adrian Marcu and Raisa Marcu) for

Bucharest-Amsterdam
Economy

Loss: €925.76
Desired solution

Naveen S

Verified | Jan 7, 2026

Amsterdam-Lisbon

Economy

Claim escalated to airline

4 of our suitcases were left behind while traveling from Amsterdam to Lisbon, on 19th December, 2025. Flight Number KL1583. We are a family of 4 aduits and all 4 of our large check-in suitcases were left behind in Amsterdam. This contained almost all of our clothes, toiletries, medication, cold and rain weather clothing and other basic necessities like umbrellas. Please see below the full list of items we had to purchase: Soaps & Toiletries Clothes Medication Umbrellas In addition, we also traveled from Lisbon to Porto after spending 4 nights in Lisbon and, as we had not received out suitcases yet, we had to purchase and additional small suitcase to carry these new items. We also had to travel back and forth to and from the airport to collect our bags in both Lisbon and Porto, and hence had to book Taxi's to do so. 2 of the suitcases were given to us at the Lisbon airport on 22nd December, 2025. The remaining 2 bags were given to us at Porto Airport on 24th December 2025. We did not receive any cash allowance. We checked-in our bags at the check-in counter. Our bags were all under 23kg, hence we did not have any overweight bags. Our bags were eventually returned to us, but we incurred costs for basic necessities while we waited; our claim is for these basic expenses.

Amsterdam-Lisbon
Economy
Claim escalated to airline

Anastasiia M

Verified | Jan 7, 2026

Bucharest-Amsterdam

Economy

Compensation hotel in Otopeni airport and train from Paris to Amsterdam

Flight OTP-AMS from January 3rd 2006 got cancelled. With help of staff in Otopeni Airport we were issued new tickets on the flight from Otopeni to Paris departing on January 5th 2026 From Paris we book train tickets to Amsterdam. I would like to get compensated for the cost of 2 nights in hotel and train ticket from Paris to Amsterdam

Bucharest-Amsterdam
Economy

Desired solution

Charise M

Verified | Jan 7, 2026

Amsterdam-Copenhagen

Economy

Claim escalated to airline

Influence by other flights

I booked a KLM flight from London to Amsterdam for January 2, and then from Amsterdam to Copenhagen on January 4 (KL1271). I had a separate flight on SAS airlines booked on January 7, from Copenhagen to London. On January 3, KLM notified me that the January 4 flight (KL1271) was canceled and that I would be rescheduled. I was put on a later KLM flight (KL1287) for January 4 to depart at 12:20pm. KLM again notified that the flight was canceled, and rebooked me to another flight on January 6 (KL1267). The gate agents advised that it was unlikely any flights to Copenhagen would depart because of how severely KLM was backed up on flights already. As a result, I booked a hotel night in Amsterdam, canceled the Copenhagen portion of my trip, and booked a train to London for the morning of January 5. On January 5, KLM canceled the flight for a third time, rescheduling me for a flight on January 9 (KL1267), which was long after I would have returned home to the states. No information was provided to passengers while we waited for canceled flights. For the rescheduled January 4 flight in particular, passengers were welcomed through the boarding gate, piled onto a shuttle bus to be taken to the flight, only to be abruptly brought back to the terminal and told that our plane had not arrived. It was incredibly frustrating for KLM to have not known that there was no plane for us to board, or when we would ever depart Amsterdam. Several other airlines departed that day without incident. Later reports showed that the KLM delay was caused by both mechanical issues with their planes and their lengthy de-icing process.

Amsterdam-Copenhagen
Economy
Claim escalated to airline

Jan S

Verified | Jan 6, 2026

Newcastle-Ljubljana

Economy

No reason given

We were rebooked three times because of delay or cancelled or missed flight. First our flight had the delay of 5 hours so we missed our connecting flight. We were rebooked on a flight the next day but it got cancelled so we were rebooked again on a flight two days ahead. We had to find an accomodation by ourselves because we didn't get hotel voucher nor food and drinks voucher. We catched our flight on Monday but it was delayed and we missed our connecting flight again. It was impossible to reach customer service the first time (in Amsterdam) so we didn't get any information, help or vouchers. Vouchers didn't even load in the KLM app for us to use them. When we missed our connections flight for the second time, which was in Paris, we waited in line for customer support for two hours. Lastly, we got a flight with connections to Trieste, not even our final destination. And the plane from Paris was also delayed.

Newcastle-Ljubljana
Economy

Jody H

Verified | Jan 6, 2026

Humberside-Cape Town

Economy

No reason given

We found out the day before we had to leave (Tuesday 6 January) that our flight had been cancelled. We were not put on the next available flight and no communication was given on further steps to be taken. When we eventually got our flights rebooked (Thursday 8th January), those flights were also cancelled and we haven’t heard anything from them since. We tried calling the airline and after being on hold for more than an hour we got hold of reservations, their employee then proceeded to end the call without helping or giving guidance on the situation. This was a huge inconvenience as we are students that is not financially able to have extra expenses added and we have registrations that had to be completed for our studies. My partner also had an important appointment due Thursday 8th that had been prepaid in 2025 but now cannot be used due to the travel issues. We had to book NEW FLIGHTS with another airline in another city. Not a pleasant experience.

Humberside-Cape Town
Economy

Saravana Kumar P

Verified | Jan 6, 2026

Stuttgart-Copenhagen

Economy

No customer service and terrible flight cancellation

Booked return flight from Copenhagen to Stuttgart. On 5th January at 20:00 hrs, received a message from KLM that the next day flight from Stuttgart to Amsterdam at 18:20 hrs., got cancelled due to weather condition in less than 24 hours but the connecting flight from Amsterdam to Copenhagen was not cancelled from the same airport. By the time customer care was closed and the only option was to check online but it said that were no alternate flights available and asked to contact agent. Tried all possibility to reach agent but no one was there to pick up. Call center opened next day 9 am., and after trying multiple times (waited for an hour each time in line) but everything went in vain because there was no one to pick up. The whole family of 4 was left to panic and our holiday plan got ruined due to this. Then we had to book another flight on the same day which costed €334 extra that had to be paid from our pocket over and above the refund amount given by KLM for the similar type of ticket in SAS. This is unfair that we don't get any compensation for the additional amount we had incur with no support from KLM and trauma to the whole family. We hope as a credible airline KLM understands this and compensates with €250 per person (4 people) for the stress we had to go through in a holiday period.

Overall

No customer service when cancelled at last day . No option shown online and asked to contact agent but no luck with multiple channels even after waiting for 1hr , 45m , 1:30 hrs on call

Documents ComplaintsList.phpSaravana Kumar

Stuttgart-Copenhagen
Economy

Loss: €335
Desired solution

Akshay J

Verified | Jan 6, 2026

Ahmedabad-Calgary

Economy

Extremely bad overall experience with KLM-Westjet

I paid KLM when I booked my flight from YYC to India (New Delhi) and back - AMD-BLR-AMS-YYC. The itinerary was initially YYC - via Delta airlines to St Louis which got delayed due to bad weather. KLM booked a flight out of YYC to AMS directly that same day 25th Nov . ON return journey the AMD-BLR flight was good. BLR to AMS got delayed due to technical difficulties and the flight was diverted to Athens for fuel shortage. By the time my flight reached AMS, connecting flight was gone. In spite of my repeated requests at the airport to the security personnel to speed up my security checking, nobody gave a shit by showing any concern or urgency. After security when I literally ran to the gate, it was closed. I was told to go to the transfer desk. After waiting for 45 minutes at the transfer desk, I was told "run to your gate, your bags are on the flight which is leaving for Edmonton right now" without any announcements, notice to me they simply did this. When I left the transfer desk, I told the agent to ensure that she communicates with the desk agent at Edmonton flight as she did not give me any boarding pass for the flight to Edmonton. When I get to the Edmonton gate, everyone there was asking me to get the boarding pass!!! One of them even suggested I go back to the transfer desk to get my boarding pass. This is when I got a bit upset and told the agent to speak with the transfer desk themselves. Finally I get on the flight to Edmonton from AMS but no agent could 100% surely confirm that my luggage was indeed on that flight. After getting to Edmonton, 4 hours wait finally I get to Calgary. At AMS transfer desk, I told the agent, I don't mind going the next day but I was made to run like a maniac in spite of no heed given by security to speed me up so I could have got on to the direct flight from AMS to YYC. After getting to Calgary , I found one of my bag was damaged beyond repair. Before I left the airport in YYC, though I had a 44.5 hours total journey, I filed the damage report on westjet website. I am still waiting to hear back about anything at all. The flight attendants on my flight from YYC to AMS might remember, someone stole a very good neck pillow right out of my seat MIDFLIGHT!!!!!! The flight attendants did look for it but did not make anyone accountable for it. No compensation for it too. It is not that costly item but the fact that someone stole somebody else's item MIDFLIGHT should be alarming!!!! It will be almost a month and I am only getting automated "your claim is rejected" messages while the websites of KLM etc clearly state that there should be compensation.

Overall

STILL WAITING FOR PARTIAL COMPENSATION DUE TO TECH DELAYS ON BLR-AMS AND MISSED FLIGHTS THERE OFF
ENTERTAINMENT

Ahmedabad-Calgary
Economy

Loss: €160
Desired solution

Ashajyothi Y

Verified | Jan 6, 2026

Toronto-Hyderabad

Economy

am writing to formally complain about the delay of my checked baggage during my international journey. My travel details are as follows: Route: Toronto – Amsterdam – Hyderabad Date of Travel: [3/1/2026] Airline: [ KLM] Passenger Name: [AshaJyothi Yarlagadda ] Baggage Tag Number: [0074kl804443,0074kl804447]

Toronto-Hyderabad
Economy

Mario T

Verified | Jan 6, 2026

Edinburgh-Tel-aviv

Economy

Technical problems

My flight was canceled twice And the third time they said there are no flights at the moment until further notice In the end I booked another flight at my own expense

Edinburgh-Tel-aviv
Economy

Marsha W

Verified | Jan 6, 2026

Houston-Athens

Economy

Successful claim

The delayed luggage resulted in extreme anxiety for 3 1/2 days in not knowing where or when the luggage would arrive.

Houston-Athens
Economy
Successful claim

Alecsoiu M

Verified | Jan 6, 2026

Humberside-Bucharest

Economy

No reason given

On 21 November 2025, I travelled on KLM-operated flights with Bucharest (OTP) as my final destination, as follows: Flight KL972 Route: Humberside (HUY) – Amsterdam (AMS) Scheduled departure time: 09:50 This flight was delayed, which resulted in missing the connecting flight to Bucharest. Due to the delay of flight KL972, I was rebooked onto a later flight to Bucharest. Rebooked flight KL1377 Route: Amsterdam (AMS) – Bucharest (OTP) Scheduled departure time: 20:50 The flight departed with a delay, at approximately 21:30. Final arrival in Bucharest (OTP) Actual arrival time: 01:14 (22 November 2025) The total delay at the final destination exceeded 8 hours compared to the originally scheduled arrival time. Financial consequences As a direct result of the late arrival in Bucharest: I missed my paid transport home, which resulted in an additional cost of 1,970 RON, an expense that was directly caused by the flight disruption and late arrival, and has been fully documented.

Humberside-Bucharest
Economy

Dalida A

Verified | Jan 6, 2026

Aberdeen-Budapest

Economy

Flight cancellation Confirmation: ZE4NCP Flights KL1367 KL0910 KL1369 KL0912

Hello, I am writing to formally request compensation and reimbursement following the cancellation of my flights from Aberdeen to Budapest via Amsterdam. I was originally scheduled to depart at 06:00 on 3 January. This flight was cancelled, and I was rebooked onto a flight on 4 January, which was also subsequently cancelled. As a result, I was unable to travel as planned and suffered significant personal and professional disruption. Following the second cancellation, I was stranded at the airport for approximately seven hours without any clear updates or guidance regarding the flight status. After the cancellation was confirmed, I was informed that accommodation could only be arranged after rebooking was confirmed. During this time, due to a lack of available transportation, I was forced to wait outdoors in freezing conditions. I was unable to remain in the cold for an extended period without knowing whether accommodation would be provided. Eventually, I had to rely on the kindness of friends who agreed to let me stay with them. Despite this, I was stranded in freezing conditions for almost four hours before I could reach a safe place to stay. This situation caused considerable distress and was particularly difficult given the weather conditions. In addition to this, the repeated last-minute cancellations caused me to miss two full days of work. I am a healthcare professional and was scheduled to be on call on both days. Due to the short notice, I had to urgently arrange alternative cover for my on-call shifts twice, which resulted in significant financial loss and professional inconvenience. I understand that the cancellations were due to adverse weather conditions. However, the lack of timely communication, prolonged waiting times, and inadequate duty of care, combined with the repeated disruption to my employment, had a serious impact on me. I therefore kindly request that you review my case and consider reimbursement, compensation, or a goodwill payment in recognition of the inconvenience, distress, and financial losses incurred. Please let me know if you require any additional information, including booking references or supporting documentation. Thank you for your time and consideration. I look forward to your repose. Yours sincerely, Dalida Ayman Yahya Confirmation: ZE4NCP Flights KL1367 KL0910 KL1369 KL0912

Aberdeen-Budapest
Economy

Desired solution

Anonymous member

Verified | Jan 6, 2026

İstanbul-London

Economy

KLM hidding with fromnt poor staff , deceive , bad manners, mislead, saying contact KLM

I am writing to formally lodge a complaint regarding the poor handling of my recent flight from [Your Departure City] to London Heathrow via Amsterdam, which was scheduled for yesterday. My flight was scheduled for check-in at 17:55, but when I arrived at the airport at 2:00 PM, I was informed that my flight had been cancelled. This was done without any prior notification to me, and no arrangements were made for a new flight or clear assistance from KLM staff. To make matters worse, I was given false and misleading information by KLM staff at the airport. I was told that the individuals handling my situation were not “real” KLM staff and they refused to take responsibility for the cancellation. Additionally, I was misled into thinking I needed to arrange a new flight myself, which turned out to be incorrect, and I was provided with conflicting instructions. I had undergone a medical procedure (hair transplant) and required medication and basic assistance. Despite this, the staff was unhelpful, rude, and lacked proper English communication skills. I was denied water and other basic care that I needed. When I asked for medical assistance, I was ignored. The situation continued to worsen as I was asked to move to a hotel, with promises that KLM would arrange a new flight with British Airways the following day. However, when I tried to follow up, KLM did not respond to my emails or messages, and even the hotel staff informed me that KLM was not communicating with them. This lack of communication has caused me further distress and inconvenience. To add to the frustration, I was informed by hotel staff that KLM had instructed them to stop responding to me and that I would need to take a taxi to the airport on my own. This is an unacceptable and unprofessional approach from an airline of KLM's supposed standing. As a result of these failures, I have suffered not only physical and emotional distress, but I have also lost valuable work time and incurred additional costs related to the accommodation, taxis, and the overall situation. I expect immediate compensation for the inconvenience, stress, and losses I have endured due to the cancellation of my flight, the failure of KLM to provide proper assistance, and the lack of communication. I look forward to your prompt resolution of this matter and an appropriate offer of compensation. Sincerely,

Overall

Cancelled without giving notice, miselading staff, bad conduct , had hair trainsplant still give no medical assistance, very ppor staff on ISt airport
Spend many hours on airport , no help, Provide drop to hoetl after 7 hours and mislead that they will pick it up for flight but not replying

İstanbul-London
Economy

Loss: €500
Desired solution

Jeanette T

Verified | Jan 6, 2026

Manchester-Dubai

Economy

Successful claim

I had special assistance for plane and airport as I am disabled I was with my daughter and great grand son. They moved the pram to somewhere far from us as there was no space near us in overhead locker. By the time they’d found the pram and got to the gate for next flight they was closing gate. They said we couldn’t get on. We got on an emirates flight 7 hours later

Manchester-Dubai
Economy
Successful claim