KLM Royal Dutch Airlines complaints: comments, page 14
2,012 comments
Fanni Flora B
Verified | Feb 20, 2026
Budapest-Bergen
Economy
No reason given
Our flight from Bud to Amsterdam was delayed and we havebeen informed that we didnβt reach our connecting flight from Amsterdam to Bergen, therfor they overbook our flight via helsinki and overnight delay. I contacted Klm for compensation but i only get back money for the additional costs but no compensation.
- Budapest-Bergen
- Economy
Ian P
Verified | Feb 20, 2026Economy
Worst Customer Service Airline!!!!!!
Our flight was cancelled by the airline. We have followed and supplied every piece of information over several weeks to get the refund on the tickets. KLM have closed the request 7 weeks after lodging following their advice and repeatedly updating information as this dragged out at their request They have closed the request and I have wasted hours trying to sort this out Their website and customer service is appallingOverall
Flight Cancelled-Closed refund request without the refund being paid
NONE
- Economy
Fanni Flora B
Verified | Feb 19, 2026Bergen-Budapest
Economy
I send request for the compensation but i didnβt get any answer yet. We shoud be arrived to budapest 19.januar 23 ish, but we needed to overnight at Copenhagen, and take morning flyght 20.jan.
- Bergen-Budapest
- Economy
Fady S
Verified | Feb 13, 2026Cairo-Orlando
Economy
Cancellation of flight made me lose my baggages
My returning flight on Feb 9th should have been from Cairo to orlando with one stop in CDG but i received a cancellation email that the flight from CDG to MCO was cancelled and will resume after more than a day on the Feb 11th... i couldn't accept that .. i had to add another stop in JFK so i can arrive on same day on 9th ... now my trip had two stops .. that caused me lots of anxiety with short lay over time especially in JFK border security check .. and after passing the security i didn't find my baggage ... i had to run to catch my flight to orlando .. when i arrived orlando, i made a baggage claim ... i stayed 4 days without my both baggage and i had to buy clothes ... i need compensation for all thatOverall
- First of all my returning trip from cairo to orlando had 1 stop at CDG but then i received a cancellation email that the flight from CDG to MCO was cancelled and i haf to fly on the same day .. so i had to add another stop at JFK .. this caused me lots pr
- Cairo-Orlando
- Economy
- Loss: β¬420.97
- Desired solution
Expenses reimbursement
Haley C
Verified | Feb 10, 2026Amsterdam-Barcelona
Economy
My flight was canceled and rescheduled 2 days after take off. My luggage has been lost for over 30 days and have gotten no compensation nor details as to the whereabouts of my luggage. KLM customer service isnβt cooperating and hang up saying my case is closed.
- Amsterdam-Barcelona
- Economy
Krystle C
Verified | Feb 9, 2026Helsinki-Houston
Economy
We went to Finland for 9 days, all of our clothes and toiletries were in our luggage. We had to purchase everything to function. Last time we flew with Air France our luggage was completely lost. This is the third time my luggage has been mishandled. It has been such an inconvenience.
- Helsinki-Houston
- Economy
Keisha E
Verified | Feb 9, 2026London-Edmonton
Economy
Maxine was very rude incompetent and didn't resolved my quaries and complain, she also refused to give her surname. I think there was a language barrier and she refused me to speak to someone else.
I booked a flight on the 14/5/2025 to Edmonton, Canada, but due to family circumstances, I was not able to travel, and I rang KLM and discussed with an agent, and I was told that if I cancelled within enough time, I would be able to use the ticket for 1 year, which would end in May of 2026. I spoke to agent Norma, and he provide case reference number (83589333). he didny make aware that I was expected to make this booking straight away he said he needs to be done before May. Because of work committments I was'st able to travel but i now have some time and would like to use the ticket i have so i made the call to book a flight to a destination of my choice and another member told me of the KLM tem Maxine that i am not able to use the ticket and would need to make a payment as the ticket is not valid. as you can imagine this is alot of money to loose and would appreciate if this could kindly be looked into and rectify.- London-Edmonton
- Economy
- Loss: β¬1200
- Desired solution
Other
Keisha E
Verified | Feb 9, 2026Economy
Maxine was very rude incompetent and didn't resolved my quaries and complain, she also refused to give her surname. I think there was a language barrier and she refused me to speak to someone else.
My Flight ZLTQ7 was booked on the 14/5/2025, however due to uncontrol cirmumstances to illness i was'nt able to travel i rang the KLM airline and explain situation to Narma that due to family circumstances i was'nt able to travel i was given a case reference number (83589333) and the flight was cancelled within the correct time frame which i was adviced at the time that i would be able to use the ticket within 1year time which would expire in may 2026. However, I had work commitment that didn't allow me to travel since that time. Irang up because would like to make a new booking and I was told by someone call Maxine that the ticket is no longer vaild and I am not able to book flight using this ticket. I have spent quite a lot of money to book this flight to canada and i dont think it's fair that I should lose all that money. I am kindly asking if this could be looked into as you are aware this is a lot of money to loose. i would greatly appreciate someone looking into this and await your response.- Economy
- Loss: β¬1200
- Desired solution
Other
Tianzhi G
Verified | Feb 8, 2026Dublin-Hong Kong
Economy
On 8th January 2026, at Dublin airport T1, I checked in for flight KL1142 scheduled to depart to Amsterdam. During the check-in process, staff member explicitly informed me that the destination airport was closed due to storm and that the flight is not likely to operate that day. I was clearly advised that travelling on this flight would not be possible for me to catch my connection flight. The staff refused to check me in and they asked me to rebook another flight. Relying on this official information provided by your representative, I cancelled my booking (the staff told me i would be able to get refund) and purchased an alternative flight at my own expense in order to reach my destination. However, I later discovered that flight KL1142 did in fact operate and departed as scheduled. This confirms that the information provided to me at the check-in counter was incorrect and materially misleading.
- Dublin-Hong Kong
- Economy
Alan O
Verified | Feb 7, 2026Amsterdam-Cork
Economy
No reason given
Only said they would pay for food, no 3 hour delay no Taxi home as all public transport had finished upon late arrival- Amsterdam-Cork
- Economy
Lauren W
Verified | Feb 4, 2026Teesside-Knoxville
Economy
No reason given
Originating flight from MME was delayed, which then caused us to miss our connecting flights in Amsterdam, and then our next flight in Atlanta, which meant we did not get to war original destination, which was Knoxville Tennessee. Until the following day, we had to find a hotel that night and pay for all of our own expenses and the first the airline did not rebook us so we had to wake up at 3 AM and join a line to try and get rebooked onto the next available Flight.- Teesside-Knoxville
- Economy
Catharine A
Verified | Feb 3, 2026Kilimanjaro-Edinburgh
Economy
Claim escalated to airline
Problems at airport
My KLM flight from Kilimanjaro to Amsterdam on 5 Nov was actually cancelled twice. Originally I was booked with KLM to go via Dar Es Salaam. That was cancelled on 4 Nov at 04:18 Then I was rebooked by KLM to go via Zanzibar. That was cancelled on 4 Nov at 16:24 Neither of the cancellation emails I received from KLM quoted the reasons given by KLM when they rejected my claim for compensation. I also knew KLM had already cancelled the equivalent flights to Amsterdam on both 3 and 4 November so I took the decision to book a flight with a different airline as I needed to get home. By way of background: I was stuck in Tanzania during the post election troubles. The internet had been blocked for nearly 7 days and the UK government had amended travel advice to say avoid travelling to Tanzania. I was therefore understandably keen to leave the country and lost faith in KLM who appeared to be continuing to cancel flights even though Air France and Qatar were operating their international flights. I paid an extra Β£426 for my flight ticket with Qatar airways (over and above what I had refunded by KLM) and an extra Β£102 for the extra nightβs accommodation on 5 November plus meals for an extra 24 hours. I am now looking for the flat compensation of 600 euros under European rules PLUS a reimbursement of my additional costs because KLM have dragged their heels on this trying to deny they are liable to pay anything.- Kilimanjaro-Edinburgh
- Economy
- Claim escalated to airline
Emma S
Verified | Feb 3, 2026Porto-Keflavik
Economy
Claim escalated to airline
No reason given
flight was extremely delayed and received an email that morning. i was going to miss my connecting flight to kef and i needed to be in iceland by that night, so i purchased the icelandair flight directly myself.- Porto-Keflavik
- Economy
- Claim escalated to airline
Thomas S
Verified | Feb 3, 2026Amsterdam-Newcastle
Economy
Claim escalated to airline
No reason given
Firstly my first flight from Stavanger - Amsterdam (06:00am KL1172) was delayed by over 40 minutes due to the onboard water tank needing refilled. This meant that i missed my original connecting flight from Amsterdam to Newcastle (08:25am KL0953). I was then transferred onto the 12:25pm KL0957 flight. This was then delayed by more than 3 hours. When we got onto the aircraft the captain came out to explain to passengers that a runway vehicle had crashed into our original aircraft, which needed towing away and needed to wait for a replacement aircraft. KLM have lied to me when i claimed (See email attachments) stating that air traffic control made the decision to delay. When in fact there was a runway collision between a vehicle and aircraft and it was left ultimately unfit to fly which is a technical / safety issue. Not something that would be decided by air traffic control. I landed in Schipol at around 08:15am in the morning and was delayed there for around 7 hours. To then be lied to by KLM and refused any compensation i find disgusting.- Amsterdam-Newcastle
- Economy
- Claim escalated to airline
Konstantinos S
Verified | Feb 2, 2026Athens-Amsterdam
Economy
After all and 2 hours more waiting to airport some one help us and told us that our luggage never loaded to the plane and we have also paid 60β¬ for extra weight
- Athens-Amsterdam
- Economy
Maximiliano W
Verified | Feb 1, 2026Aberdeen-Nuernberg
Economy
Successful claim
The baggage lost was our daughters and had all of her clothes, a hair curling iron, her favourite necklace and her favourite teddy bear, and christmas presents. The suitcase has not been returned to us since it went missing on our journey from Aberdeen to Nuremberg on the 19th December, and because of this we had to buy clothes for our daughter whilst we were in Germany (these are the receipts I uploaded to this claim). I submitted all receipts per email to KLM and in their system and we only got a reimbursement of GBP87 after an email on the 22nd December from KLM where they stated the suitcase was damaged (not lost!). 21 days passed on the 10th January since the day the suitcase went missing, and after various emails to KLM or updating the claim, we have not heard anything back from them.
- Aberdeen-Nuernberg
- Economy
- Successful claim
Ivan P
Verified | Feb 1, 2026Portland-Tbilisi
Economy
Bags came 3 days later 2 bags was 3 day delayed Airline did not provide any cash allowance or credit vouchers for this incident and inconvenience that me and my son went through, looking forward for reimbursement for receipts and inconvenience. Thank you
- Portland-Tbilisi
- Economy
Ross F
Verified | Jan 29, 2026Georgetown-Aberdeen
Economy
Strike
flight was delayed 22/23hrs due to this i cancelled this flight and book flights through BA to get myself back to Aberdeen.- Georgetown-Aberdeen
- Economy
Tero Henrikki T
Verified | Jan 28, 2026Nice-Helsinki
Economy
No reason given
They promised to reimbourse me the hotel for 13 hours delay, but not the 400 e amount since I was 13 hours delayed. I think this is unsreasonable, I do not believe in their force majeure argument. This is rediculous, they should have agreed to compensate for the major delay immediately.- Nice-Helsinki
- Economy
Anonymous member
Verified | Jan 28, 2026Rome-Cleveland
Economy
Trip disruption from flight cancellation
Statement of Disruption and Expenses Our return flight was cancelled, which resulted in an unplanned delay of three additional days in Rome. This disruption was not voluntary and was entirely outside of our control. As a direct result of the cancellation, we were required to: Secure additional lodging for two nights at our own expense Pay for local transportation, including travel to and from the airport Purchase additional meals during the extended stay Purchase essential clothing and personal items due to the unexpected delay Pay additional baggage charges, as we were unable to pre-purchase or manage luggage through the website or mobile app and were charged twice at the airport When we went to the airport seeking assistance, clarification, and support, the customer service representative we encountered was unhelpful and dismissive and did not provide clear guidance or resolution options during an already stressful situation. It is also important to note that we have a disabled child at home, and the extended delay significantly increased our stress and urgency to return. The cancellation and lack of adequate support placed an unnecessary financial and emotional burden on our family. We are requesting reimbursement for all reasonable and necessary expenses incurred due to this cancellation, in accordance with policy and applicable passenger protection regulations. While we do not have every original receipt available, we can provide partial documentation and credit card statements to substantiate these costs. We respectfully request that this claim be reviewed promptly and fairly, and that reimbursement be issued for the additional expenses caused by this disruption. We are not submitting this as a complaint, but as a request for reimbursement and accountability for costs incurred due to a cancellation that was outside of our control.- Rome-Cleveland
- Economy
- Loss: β¬1000
- Desired solution
Expenses reimbursement
Arien A
Verified | Jan 27, 2026Stockholm-Barcelona
Economy
Successful claim
I filed a Property Irregularity Report (PIR) with the airport after waiting for my checked luggage, which did not arrive. At the time, I was not provided with an exact timeline for its return and was unsure whether it would be delivered while I was still in Barcelona. As a result, I needed to purchase essential clothing items, including shirts, pants, and a jacket, to account for the weather conditions and to ensure I had sufficient changes of clothing. I contacted KLM on the night of the incident and was advised that reasonable expenses for clothing and essentials would be reimbursed. Although only one piece of checked luggage was delayed, it contained all of my clothes and essential items. The luggage was ultimately delivered approximately one and a half days later.
- Stockholm-Barcelona
- Economy
- Successful claim
Anonymous member
Verified | Jan 27, 2026Minneapolis-Amsterdam
Business
Missing Luggage Claim Handled Badly
My checked luggage went missing for over 21 days. The luggage included all of my clothes, so I arrived with only the clothing I was wearing. I intended to stay at my destination for over a year, so I obviously needed more than one set of clothes. I purchased the clothes I needed and filed a request for reimbursement. Over a month ago, my claim for reimbursement was rejected . I have repeatedly requested clarification for why my claim was rejected. I have received no response whatsoever.- Minneapolis-Amsterdam
- Business
- Loss: β¬1800
- Desired solution
Other - My checked luggage went missing for over 21 days. The luggage included all of my clothes, so I arrived with only the clothing I was wearing. I intended to stay at my destination for over a year, so I obviously had to buy more clothing. Over a month ago, my claim for reimbursement was rejected (although I was given β¬600 anyways). I have repeatedly requested clarification for why my claim was rejected. I have received no response whatsoever. I would like to be fully compensated for my purchases. If that is not possible, I would like to at least know why my claim was rejected and to be given a chance to correct the issue.
Agnes G
Verified | Jan 26, 2026Duesseldorf-Las Vegas
Economy
Claim escalated to airline
The incident made my vacation very miserable. Was going to the airport everyday to check if any news on my luggage. Not a nice experience at all and really disappointed in klm
- Duesseldorf-Las Vegas
- Economy
- Claim escalated to airline
Tayler D
Verified | Jan 26, 2026Glasgow-Zanzibar
Economy
URGENT ESCALATION PLEASE ADDRESS
Subject: URGENT ESCALATION β Booking ZSIUPN β 2 bags mishandled, no PIR issued, medication/safari gear lost, no communication, compensation required Dear KLM Customer Care, I am submitting a formal complaint and escalation regarding serious baggage mishandling linked to my booking reference ZSIUPN. Two bags were lost / mishandled β no PIR issued for either passenger On our journey to Zanzibar via Amsterdam Schiphol on 1 January 2026, both checked bags were lost on arrival: My suitcase has never been returned and remains missing. My partner Katie Carslawβs suitcase was also missing but was eventually delivered to our hotel in Zanzibar on 6 January. Despite both bags being mishandled, no Property Irregularity Report (PIR) was issued to either of us at any stage. Zanzibar airport created lost baggage records for my bag under references ZNZKL12672 and ZNZKL12679, however KLM has not provided a PIR, tracking reference, or meaningful updates. Serious risk caused by loss of essential medication and safari gear This was not a minor inconvenience. The missing luggage contained essential medication and safari clothing/gear needed for preβbooked excursions. The loss placed us at health and safety risk during travel and while undertaking planned activities. We were forced to make emergency purchases locally due to KLMβs failure to deliver our baggage and the absence of support or timely communication. Complete lack of communication and failure of case handling I repeatedly attempted to resolve this: I visited Zanzibar airport three times during the holiday to seek assistance and updates I attempted to contact KLM multiple times and experienced long holds and disconnections I also attempted to get help via the KLM help desk on our return travel Despite this, there has been no proactive communication, no clear handling of the claim, and no explanation for the absence of a PIR. What I require from KLM now (in writing) Please provide the following urgently: Current location/status of my missing suitcase and full tracing detail, or confirmation it is considered lost A clear explanation why no PIR was issued for either passenger despite two baggage incidents Written confirmation of the report status (PIR not issued) for insurance purposes Clear steps to obtain compensation for: lost belongings (including essential items), emergency purchases made due to the baggage loss, and the wider impact caused by KLMβs failure to manage the case Confirmation this has been escalated to a supervisor / baggage resolution team, with a KLM case reference number Please treat this as a formal complaint. I expect a written response with a case reference and next steps. Yours sincerely, Tayler Duthie Johnson Booking reference: ZSIUPN Zanzibar baggage references: ZNZKL12672 / ZNZKL12679Overall
- Where to start?
- None.
- Glasgow-Zanzibar
- Economy
- Loss: β¬2500
- Desired solution
Ayodele A
Verified | Jan 26, 2026Dublin-Lagos
Economy
Monday, 15th September, 2025 I travelled to Lagos via Amsterdam on KLM FLIGHT KL587 on Monday, 15th September, 2025. We arrived safe around 8:30pm local time in Lagos. I waited for arrival of my luggage (that was checked in Dublin Airport) at the baggage hall at Murtala Mohammed International Airport till 12midnight on 15th September 2025 before I realised none of my luggage arrived with the FLIGHT KL587. The local KLM staff were not helpful either because they were overwhelmed because more than 50% of passenger in the flight KL587 could not get their luggage after discharged of all luggage from the Flight KL587. I was completely stranded and distraughted with nothing with me at the middle of the night at the MMIA airport. I had to take airport taxi to nearest Hotel to the airport name- Grand Venice Hotels and Suites in Lagos (see attached receipts). I had to pay for emergency accommodation because I did not plan to stay in Lagos. Tuesday, 16th September, 2025 The ground staff of KLM did not supply emergency kits or accessories or give me any monetary support to me and I have to buy many personal items to keep me going. To make the matter worse, the local staff told me to keep coming to baggage hall of MMIAirport everyday as they could NOT ascertain when my luggage will arrive from AMSTERDAM DUE TO STRIKE ACTION IN HOLLAND. I stayed in Grand Venice Hotel(my emergency accommodation) nearest hotel to MMIAirport. I keep coming to MMIAirport everyday and waiting at baggage hall of MMIAirport expecting the arrival of my luggage. (Please find attached receipt of my incurred expenses due to non-arrival of my luggage) Wednesday, 17th September, 2025 Returned to the baggage Hall of MMIAirport everynight and awaiting arrival of my luggage from AMSTERDAM. (Please find attached receipt of my incurred expenses due to non-arrival of my luggage) Thursday, 18th September, 2025 Returned to the baggage Hall of MMIAirport everynight and awaiting arrival of my luggage from AMSTERDAM. (Please find attached receipt of my incurred expenses due to non-arrival of my luggage) Friday, 19th September, 2025 Returned to the baggage Hall of MMIAirport everynight and awaiting arrival of my luggage from AMSTERDAM. (Please find attached receipt of my incurred expenses due to non-arrival of my luggage) Saturday, 20th September, 2025 Returned to the baggage Hall of MMIAirport everynight and awaiting arrival of my luggage from AMSTERDAM. (Please find attached receipt of my incurred expenses due to non-arrival of my luggage) Sunday, 21st September, 2025 Waiting at baggage Hall of MMIAirport , my luggage finally arrived from AMSTERDAM after 7 days long wait at MMIAirport. In all these days of waiting , I was shuttling between my emergency accommodation- Grand Venice Hotels and MMIAirport incurring unexpected expenses all included in this letter ESTIMATED EXPENSES 1.Emergency accommodation for 7days = N280,000 2.Clothings and underwears = N834,750 3.Food and bottle water for the emergency accommodation = N281,650 4. Bolts eHailing services between hotel and Airport = N100K Total expenses incurred in Naira DUE TO 1 WEEEK LUGGAGE DELAY IN LAGOS = N1,496,400 Expenses refund payable in Euro (Exchange rate of β¬1 =N1700) EQUIVALENT OF N1,496,400 = β¬880 Payable to COUNTRY: IRELAND Bank : Permanent TSB IBAN: IE82IPBS990721 888 73650 BIC: IPBSIE2D SWITCH CURRENT ACOUNT Account name: AYODELE AYENI
- Dublin-Lagos
- Economy
Laura A
Verified | Jan 25, 2026Amsterdam-Boston
Economy
My flight from Vilnius to Amsterdam got delayed from January 5th 2026 7:45 AM to around 14:30 afternoon. So I missed the flight to Boston from Amsterdam. I got a flight only the next day not direct flight and without my luggage. The flight was from Amsterdam to Washington and from Washington to Boston. In Boston I did not get my luggage, so I filled the claim at United Airlines desk and they promised to bring my luggage to the hotel in Andover at the latest on Thursday. But I did not get back it. On Friday I called to United Airlines and they said that they do not have my luggage and said to arrive at the airport and go to the Delta to look for my luggage. So, I got back my luggage only January 10th in Boston having issues to get back it, nobody send it to hotel as promised. Adding also additional expenses due to delay. Expecting the compensation because of huge inconvenience, stress, ours in the lines in airport, lost working day and whole week in stress without luggage. At first, I wrote a claim to the Air Baltic airlines, because at the beginning they delayed the first flight from Vilnius to Amsterdam, but they responded that I have to write a claim against the United Airlines, because the last flight was operated by United Airlines.
- Amsterdam-Boston
- Economy
Laila Annnika Puggaard P
Verified | Jan 24, 2026Panama City-Amsterdam
Economy
Formal appeal β EU261 compensation claim (β¬600 per passenger)
Dear Air France KLM Customer Care, Re: β’ Booking **WRXNSV** β Case **C-10626476** Passengers: Laila Annika Puggaard Petersen, Magnus Kirk, Klara Kirk β’ Booking **WS3ZD8** β Case **C-10626767** Passenger: Klavs Kirk We are writing to formally appeal your decision regarding flight **KL 758 from Panama City (PTY) to Amsterdam (AMS) on 02 January 2026**. Clarification of our claim Our complaint concerns the delay to Amsterdam and the missed connecting flight KL1271 to Copenhagen, scheduled to depart at 12:25 on 03 January 2026. Due to the delay of KL758, we missed this confirmed connection and were subsequently rebooked to flight KL1279 departing at 21:20 on 03 January 2026. While our final arrival in Denmark was delayed by more than 72 hours, this is not the basis of our compensation claim. Our claim relates solely to the missed connection and resulting delay on 03 January. 1. Delay and missed connection As a direct consequence of the delay of flight KL758, we arrived in Amsterdam later than scheduled and missed flight KL1271 (12:25). The rebooking to KL1279 (21:20) resulted in a delay of more than 9 hours compared to the original itinerary. Under EC Regulation 261/2004 and established EU Court of Justice case law, this delay entitles passengers to compensation. 2. Advance notification and lack of extraordinary circumstances We received a notification from KLM via the KLM app on 02 January at 18:20, informing us that flight KL758 was delayed and that we would miss our connecting flight. This notification was provided well in advance, indicating that the disruption was known and foreseeable, which is inconsistent with the definition of extraordinary circumstances. No sufficient evidence has been provided demonstrating that the alleged weather conditions were truly exceptional, unavoidable, and impossible to mitigate. 3. Re-routing does not remove the right to compensation Although re-routing was offered, this does not remove the right to compensation when the criteria under EC Regulation 261/2004 are met. Our compensation claim We therefore formally request payment of β¬600 per passenger, in accordance with Article 7 of EC Regulation 261/2004, corresponding to a total claim of: β¬2,400 (4 passengers Γ β¬600) We request that both cases (C-10626476 and C-10626767)be reassessed accordingly. If KLM maintains its refusal, we request a detailed written explanation including the specific meteorological and operational evidence relied upon, so the matter may be referred to the relevant National Enforcement Body if necessary. We look forward to your reconsideration and a substantive response. Yours sincerely, Laila Annika Puggaard Petersen On behalf of: Laila Annika Puggaard Petersen Magnus Kirk Klara Kirk Klavs Kirk- Panama City-Amsterdam
- Economy
- Desired solution
Puja B
Verified | Jan 23, 2026Amsterdam-Delhi
Economy
I took my flight from Minneapolis which got delayed by 3 hrs due to some unexplained maintenance issues due to which I reached my connecting flight gate at Amsterdam airport by running and reached at gate 5 min before the flight take off . I told them my boarding pass is with me and it was not my fault that flight got delayed but they didnβt allow me to board the flight to Delhi which was my destination city . My parents are looking forward to meet me after 2 years . They said sorry go and collect your alternative boarding pass of flights from Dubai then New Delhi form another terminal . They were quite rigid , didnβt even considered my request . I want to mention that at mpls , the flight did wait for 3 passengers . Now I waited for my Dubai flight and got boarded and half n hour after boarding they said that the flight is cancelled . Now I got off the flight and they gave me 2 food coupons of 7 euro btw 7 euro u jst get a coffee or snack not a meal in airport and then for the hotel they offered me a hotel accommodation outside airport which I could not avail as I canβt go out of airport . I am US green card holder and Indian national . So I asked them to give stay voucher of hotel since my next flight they booked for next day and I had more than 18 hrs of layover . They told me I have to sleep on the seats of lounge . This is highly unacceptable . I am single woman travelling and you denied me boarding due to unreasonable delays from your side and then not even trying to provide me anything in a foreign country . I have been using Delta KLM most of my life but this experience really breaks my heart . I donβt know if I would be able to board my flight tomorrow . This has caused me a mental trauma and lot of inconvenience with no options at all . I really need to be compensated for this and want to reach my destination asap . Had they allowed me to board the Amsterdam - Delhi flight this could have avoided all this inconvenience .
- Amsterdam-Delhi
- Economy
Ali A
Verified | Jan 23, 2026San Francisco-Riyadh
Economy
Some of the contents of the checked baggage were mishandled, broken, and spilled, which also affected other things in the luggage.
- San Francisco-Riyadh
- Economy
Moyi F
Verified | Jan 23, 2026Dallas-Fort Worth-Shanghai
Economy
Technical problems
The flight delayed 6 hours, I couldn't caught up my next flight from Shanghai to Nanning, China,I had to stay one night at Shangh Pudong Airport hotel then could fly to Nanningat August 02 morning, I missed my father last moment that night ,he passed away at 2am August 02,2025,it's my regret in my life. Delta told me they only pay back the hotel at Detroit $77.30,but even that,I haven't received the money so far. I tried to call 4,5 times and sent my claim 2 times,still couldn't get the right answer.- Dallas-Fort Worth-Shanghai
- Economy
Jean Paul G
Verified | Jan 22, 2026Boston-Kigali
Economy
Claim escalated to airline
I believe the delayed flight from Boston to Amsterdam caused the loss of our luggage, as we were rebooked on a different flight from Amsterdam to London Heathrow and then Kigali. Originally, our flight was only one stop in Amsterdam followed by Kigali.
- Boston-Kigali
- Economy
- Claim escalated to airline
Michal W
Verified | Jan 22, 2026Warsaw-Aberdeen
Economy
I Still havenβt received my luggage, additionally at airport in Aberdeen when I was claiming lost baggage I didnβt received PIR Number because system didnβt work, was very late and I only fill a piece of paper.
- Warsaw-Aberdeen
- Economy
Dean B
Verified | Jan 22, 2026Austin-Manchester
Economy
Terrible Customer service unable to speak to somebody for 4 days on the phone
I have been trying to contact somebody by phone for 4 days to change a return flight for Dean Borrington it would not allow me online, and no answer on the phone, then contacted via wots app, tried to do a complaint and get a refund for Dean Borringtons return journey but received this Your case reference: C-10812904 / like to inform you that your concern has reached the Customer Care department, where we only cater to your post-travel queries. have booked a different return flight now for Dean ZCBQOW with KLM at extra cost and am unable to cancel his return flight I would like a refund on his return flight pleaseOverall
- unable to change amend, ring and speak to anybody, tried on wots app group absolutely rediculous that for 4 days of trying cannot speak with anybody at KLM and had to book another flight at more cost to change Dean Borrington's return flight Booking
- Austin-Manchester
- Economy
- Desired solution
Refund
Grzegorz K
Verified | Jan 21, 2026Warsaw-Dar Es Salaam
Economy
Both my luggage and that of my wife Monika Karpinska were left behind in Amsterdam. As we had a pre-booked rental car waiting for us immediately upon arrival (booking confirmation attached) and a tightly scheduled itinerary through several national parks in southern Tanzania (starting the next day), we were unable to remain at the airport or delay our onward journey. This made the absence of our essential personal items β including clothing suitable for the local climate, toiletries, medications, and travel equipment β particularly disruptive. Although one of the two bags was eventually delivered to our hotel on 7 January 2026, the second bag was not sent as requested, forcing me to personally return to Dar es Salaam Airport to collect it. This unexpected detour significantly disrupted our carefully planned trip and incurred additional costs and stress. Under Article 19 of the Montreal Convention, I believe I am entitled to compensation for the delay and resulting expenses. During the seven days without access to our belongings, we were forced to purchase essential items (receipts available upon request).
- Warsaw-Dar Es Salaam
- Economy
Miloni D
Verified | Jan 20, 2026Mumbai-Seattle
Economy
Claim escalated to airline
No reason given
I was informed less than 12 hours prior and had to rebook myself on another airline last meeting which was super expensive because KLM could not find me an alternative flight for the same day. I was told Iβd be refunded and still have not heard back so here I am filing a claim. This made my travel very stressful and expensive with all the last minute rebooking.- Mumbai-Seattle
- Economy
- Claim escalated to airline
Zena P
Verified | Jan 19, 2026Teesside-Amsterdam
Economy
Complaint Regarding Denied Compensation and Handling of Disruption
I am writing to formally raise my concern regarding the missed connection from Amsterdam to Frankfurt and the way this situation has subsequently been handled. Upon arriving in Amsterdam, your staff informed me that all hotel vouchers had been exhausted and advised me to book a room at the Sheraton instead. I was also told to purchase food and clothing if necessary, with assurances that any expenses incurred would be reimbursed. Despite this, my compensation claim has been denied, and my subsequent attempts to engage with your customer service team have been met with silence. This experience has been extremely disappointing and has seriously undermined my confidence in your airline. As a result, I am now reluctant to travel with you again, and my husband, who is a frequent business traveler, has also expressed that he would prefer alternative routes rather than fly with your airline in the future. I believe your refusal to provide compensation is not in line with your legal obligations, and I expect this matter to be reviewed and addressed promptly.Overall
- You are ignoring my emails and refusing to communicate
- Nothing
- Teesside-Amsterdam
- Economy
- Loss: β¬384.99
- Desired solution
Refund
Linda L
Verified | Jan 19, 2026Hannover-Madrid
Economy
Flight cancellation reimbursement
Dear KLM Airlines. (Booking code YIPEHN) My flight on 7 January 2026 was cancelled three times and rebooked four times, and I was unable to select a flight online. On Thursday, 8 January, I was already halfway to Hanover, and on 9 January I had already arrived at the airport when the flights were cancelled. On Thursday, 8 January, I was already halfway to Hanover, and on 9 January, I had already arrived at the airport when the flights were cancelled. I refused to take the flight route Hanover β Zurich β Geneva β Madrid, and I was unable to reach anyone by any means, whether by email, WhatsApp, text message, Ki or telephone. As I am currently studying in Madrid and had to return as soon as possible, As I am currently studying in Madrid and had to return as soon as possible, I booked a new flight with Iberia. I would like to request compensation for the costs incurred (fuel and flights). I know that you are very busy at the moment. I look forward to your prompt reply. Please find enclosed the cancelled flights and the costs incurred. (If any receipts are missing, etc., please let me know). Kind regardsOverall
- couldn't choose alternative flight
- Hannover-Madrid
- Economy
- Loss: β¬403
- Desired solution
Expenses reimbursement
Kjeld V
Verified | Jan 19, 2026Amsterdam-Tokyo
Economy
Claim escalated to airline
Technical problems
My colleague and I were travelling to Japan for a business trip. We had originally booked our flight for Sunday, 19 October at 14:20, specifically so that we would be able to attend our business appointment on Tuesday, 21 October. A colleague was scheduled to drive us to Schiphol that morning, allowing us to avoid additional costs for public transport, parking, or an overnight hotel stay. However, a few days before departure we were informed via SMS that our flight had been cancelled and that we were rebooked to a flight the following day. The rebooked flight on 20 October was a very early connecting flight via Madrid, departing from Schiphol at 07:00. As a result of this change, we were forced to book a hotel and purchase train tickets to travel to Schiphol on Sunday, as no one was able to take us at that time. In addition, we had already booked a hotel in Tokyo, Japan for Monday, which could no longer be cancelled on such short notice. This change caused us significant inconvenience, as we had to reorganise many arrangements and make several changes related to work, accommodation, and travel. Due to the rebooking, our total travel time increased from 14 hours to 24 hours. We also arrived in Tokyo early in the morning, which meant that after an already very long journey we had to stay awake to avoid disrupting our sleep schedule. Given the flight disruption and the considerable inconvenience experienced, we kindly request compensation for the flight delay/cancellation. In addition, we request reimbursement of the extra costs we had to incur as a direct result of these changes. I look forward to receiving your response as soon as possible.- Amsterdam-Tokyo
- Economy
- Claim escalated to airline
Hawa S
Verified | Jan 18, 2026Hamburg-Birmingham
Economy
Problems at airport
i also paid for 3 taxis in total to the airport and back to the place i was staying which costed me around β¬45 each time and i paid in cash so i donβt have any receipts of them. iβve also contacted the service desk at the airport multiple times but i was unable to get any help. I finally arrived to my destination on the 8th Of January 2026 at around 1am. I had some more expenses that i forgot to list but if i had arrived on the date that i was supposed to i wouldnβt have had to make those expenses. The total amount of money that i spent would be around β¬620-β¬700. i have 3 children and they missed their first week of school which held them behind their peers in the class. We were under such immense stress in the airport and in the 5-day period that we were basically trapped in Germany. The airline staff couldnβt even provide us with a hotel or any service and every expense was out of my own pocket.- Hamburg-Birmingham
- Economy
Arijana S
Verified | Jan 18, 2026Zagreb-Amsterdam
Economy
No reason given
Dear Sir/Madam, My flight was canceled in total two times and my stay has been extended for around 10 days. Dur to the uncertainty of when exactly my flight would be rescheduled I have needed to stay in Zagreb and was not able to go back to my home town which resulted in many unplanned expenses. Thank you for compensation. Arijana Simunovic- Zagreb-Amsterdam
- Economy
Tina K
Verified | Jan 17, 2026Zagreb-Amsterdam
Economy
No reason given
We needed to get married in Las Vegas and a day before KLM cancelled our trip. Can imagine what I felt.- Zagreb-Amsterdam
- Economy
Ai S
Verified | Jan 17, 2026Panama City-Manchester
Economy
No reason given
We arrived at our final destination 3 days later than previousky planned. The airline didnt tell us anyrhing, just gave us a piece of paper with some vague wording. The airline disnt provide any care, just told us to pay out of pocket. The incident inconveniced me and my boyfriend in the sense that he had to spend a lot of money out of pocket to sustian us in a city we didnt plan to visit. The reason why i havent attached any extra costs is because he fronted the money, please reimburse James Alastair Seymour for my food expenses, roiletries, and winter clothing. We lost a lot of money in hotels that we didnt want to have to stay in.- Panama City-Manchester
- Economy
James E
Verified | Jan 17, 2026Manchester-Vienna
Economy
Since I needed to wait for my bag at the airport I needed to re-book my train to Brno. This incurred me extra expense and caused me to be late.
- Manchester-Vienna
- Economy
Li C
Verified | Jan 17, 2026Amsterdam-Birmingham
Economy
It was very messy. My flight K1051 on 111th January was turned back to Amsterdam just before landing Birmingham airport, I was rebooked next day 12th Jan flight twice, I was told to board 6:55 am on the boarding pass then I was told on the gate it was wrong and reprinted me another boarding pass for K1041 8:20. I was told my luggage would be re-checked in automatically but when I arrived at Birmingham airport it was missing! Then the staff who filled in the report form put down wrong flight number K4051 (how did she made such mistakes?). There was no PIR reference number given to me ! It has been a few day since I arrived at home no sign of my suitcase and nobody contacted me. Every step is showing unprofessional and incompetent and careless to customer. I want my suitcase back! Or it must be compensated!
- Amsterdam-Birmingham
- Economy
Balu Anudeep K
Verified | Jan 17, 2026Hyderabad-Portland
Economy
Technical problems
I have called the airlines. After i have boarded the first flight. then i got the mail that my connecting flight has been cancelled. which i had to go through a lot of mental trauma because even other airlines treated like iam not their customer and not allowed me to board until last minute. i had to endure the humiliation because of KLM- Hyderabad-Portland
- Economy
Martin P
Verified | Jan 16, 2026Prague-Amsterdam
Economy
No reason given
My flight from Prague to Amsterdam was delayed by more than 6 hours and my connection to Toronto was cancelled. KLM took me to Amsterdam despite the fact that they cancelled my connection and then left us without any help and I had to arrange everything, including hotel, by myself. It was not possible to get any re-booking online, so I spent several hours on their Client Service telephone line waiting for the next agent, who could re- book me. I had to spend 3 day in Amsterdam before I was able to make it back home. KLM just wrote me that they will cover my expenses for hotel, taxi and basic food but refused to pay for very basic toiletries and clothes and refused to pay any compensation.- Prague-Amsterdam
- Economy
Adam G
Verified | Jan 15, 2026Manchester-Amsterdam
Economy
Successful claim
As we arrived in Amsterdam I got a message regarding my luggage. It said it was not boarded and was due to be sent out on the next flight. I waited at the airport till the next flight at 20:10 ( delayed to around 22:00 ) and it never arrived. As a result I had to go and buy new clothes such as socks, underwear, tshirts and essentials such as a toothbrush. This was a very big inconvenience for me as my holiday was affected and caused a lot of unnecessary stress. I found on ( 04/01/26 ) that my luggage was sent back home in England, I never received my luggage in Amsterdam. The airline at the airport KLM disclosed that I am entitled to β¬100 to go and buy the essentials I need which I did as stated above. The carry on was checked in at Amsterdam airport as instructed by the personnel. My bag arrived at my home address in England on (05/01/26) I believe my bag never left Manchester airport
- Manchester-Amsterdam
- Economy
- Successful claim
ClΓ©mence L
Verified | Jan 15, 2026Nantes-Darwin
Economy
Cancellation, delayed, lost luggage first experience
First time taking this company, Severe weather issues so my flight has been cancelled 3 times and it took me one week to have an other flight. Then, time to take my flight on Sunday 11.01.26, arriving at Amsterdam my flight has been delayed cause of some issues regarding klm organisations which make me miss my flight singapour to Darwin which will have been 4h, instead I had to do singapour-brisbane 8h and brisbane-Darwin 4h plus wait time at the airport so an extra 12h add to all of this trip. Then, I didn t get my bag straight away from the airport and had to wait around 48h. I really hope to get some compensation to make me want to try again as your company offer better deal for me.Overall
- 3 cancellations, 1 flight delayed, lost baggage
- Rebooking flight was easy with a nice customer service luckily
- Nantes-Darwin
- Economy
- Desired solution
Refund
Mirjam V
Verified | Jan 15, 2026Zagreb-Glasgow
Economy
Claim escalated to airline
No reason given
I have paid Β£426.56 for a round-trip ticket, yet received refund of Β£79 only! Refund amount is not acceptable considering what KLM passengers (including myself) went through for a full week!!!!!!!!!!- Zagreb-Glasgow
- Economy
- Claim escalated to airline
Thato M
Verified | Jan 14, 2026Johannesburg-Dublin
Economy
Flight cancelled...........
My flight got cancelled on the 5th and got flight on the 8th.....................................................Overall
- My flight got cancelled and received notification on the same day
- Johannesburg-Dublin
- Economy
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