KLM Royal Dutch Airlines complaints: comments, page 12
2,012 comments
Natasa P
Verified | May 12, 2026
Belgrade-Cancun
Economy
No reason given
I was traveling on a single booking from Belgrade β Amsterdam β Cancun, together with five other passengers under the same reservation. Due to the cancellation of the BelgradeβAmsterdam segment, I arrived at my final destination with a 3 days delay and incurred EUR 150 in nonβrefundable hotel costs, which were previously submitted. Out of six passengers traveling on the same booking reference, under the same itinerary and affected by the same cancellation: Three passengers received EUR 600 compensation, as follows: β’ Ivana LjubiΔ BajiΔ β’ Vesna Milin β’ Lana ObrkneΕΎeviΔ Three of us were declined, including my case: β’ Jelena ZeΔeviΔ β’ Zorica KrstiΔ β’ Natasa PantoviΔ (me) This represents a clear inconsistency in decisionβmaking and raises concerns of unequal and potentially discriminatory treatment.
- Belgrade-Cancun
- Economy
Anonymous member
Verified | May 12, 2026Belgrade-Cancun
Economy
unequal and discriminatory treatment
I am contacting you regarding the reconsideration of my compensation claim for the cancellation of flight KL1982 on 10 January. My itinerary consisted of the following single booking: Belgrade β Amsterdam β Cancun. Three passengers traveling with me on the same booking reference have already received EUR 600 compensation for the same disruption, which is why I kindly ask for a review of my case again. Although the journey started outside the EU, it included travel through an EU airport (Amsterdam). According to established CJEU case law (e.g., C 537/17 and C 561/20), directly connecting flights within one booking must be considered as a single unit, and Regulation (EC) 261/2004 therefore applies to the entire journey. The reason provided for the cancellation of the BelgradeβAmsterdam flight was a cabin crew issue. As confirmed by CJEU jurisprudence, crew shortages or staffing issues are not considered extraordinary circumstances, as they fall within the normal responsibilities of an air carrier. Because of the cancellation, I reached my final destination with a significant delay, and due to the total distance of the journey, I am entitled to compensation of EUR 600 under Article 7(1)(c). Additionally, I incurred EUR 150 in non-refundable hotel costs, which I previously submitted with my claim. I would also like to highlight a serious inconsistency in the handling of our groupβs claims. All six passengers traveled under the same booking reference, on the same itinerary, and were affected by the same cancellation. Three passengers received EUR 600 compensation: β’ Ivana LjubiΔ BajiΔ β’ Vesna Milin β’ Lana ObrkneΕΎeviΔ Three of us were declined: β’ Jelena ZeΔeviΔ β’ Zorica KrstiΔ β’ Natasa PantoviΔ (my case) Such different outcomes for identical cases within the same booking raise concerns about unequal and potentially discriminatory treatment. Given that all six passengers experienced the exact same disruption, I kindly request that my claim be approved accordingly and processed in line with the compensation already granted to the other three passengers. I would truly appreciate it if my case could be reviewed once more, taking into account the above-mentioned facts and relevant legal framework. Thank you in advance for your attention and assistance. I look forward to hearing from you. Kind regards, Natasa PantovicOverall
discriminatory treatment for some passengers
- Belgrade-Cancun
- Economy
Erik M
Verified | May 12, 2026Stockholm-Los Angeles
Economy
Airline rejected boarding. Esta was approved. Customer service rejected further rebooking oe claim and incorrectly stated boarding status no show even though ESTA approved documents proven at encounter boarding desk. Arrived over 2h before departure ESTA documents checked approved ok day before No specific reason ESTA was not available. Did not receive indormation on error, decision nor any mitigation or action to comply/reschedule flight. Had to cancel whole trip to LA, concert tickets and reservations hotel, apartment and tickets to venues.
- Stockholm-Los Angeles
- Economy
Roji K
Verified | May 12, 2026Leeds-Zurich
Economy
Successful claim
Due to this luggage problem our trip was really bad we donβt have clothes to wear when I reached in hotel n my kids are also crying n we go town for buying some reasonable price clothes from H&M itβs very very awful situation n itβs been already 1 month now still waiting for luggage but no any response thatβs why I claim thank you
- Leeds-Zurich
- Economy
- Successful claim
Mahindra V
Verified | May 7, 2026Hyderabad-Chicago
Economy
I am visiting usa for vacation from india, it was a bad start on a happy vacation where we had to struggle to get all what we needed as our carryon baggage was also checked in and delayed. Not one bag had been delivered. It was cold when we landed in usa and had to buy shoes and basic clothing instead of visiting the places we planned.
- Hyderabad-Chicago
- Economy
Oyinda A
Verified | May 7, 2026Budapest-Lagos
Economy
Successful claim
No reason given
On the 29th of September 2025 I boarded a flight from Budapest Hungary to Lagos Nigeria via Amsterdam. The connecting flight from Amsterdam Schipol to Lagos Nigeria was missed due to the Budapest Amsterdam leg being delayed. We were told in the air that our connecting flights would be missed and to contact the service desks on arrival at Amsterdam Schipol. On arrival at Amsterdam I was told that no accommodation was available courtesy of KLM. I was advised to book the closest hotel and informed I would be fully compensated for the missed flight and the hotel costs would be refunded. I stayed at the Sheraton at Amsterdam Schipol which was closest. I was travelling with dogs and pulling around their large travel crate. What has transpired over the last 7 months has been absurd. I have submitted all my documentation to KLM - they have asked for more and it has all been duly handed in. The last 4 attempts have been difficult - KLM customer services reps have asked for the same documentation four times, I have submitted it each time through their customer services portal as well as emailing it to them separately. On each occasion they have claimed not to have received anything and have finally closed my claim. I realised they were stalling and finally decided to use a third party as the entire process was infuriating and time consuming.- Budapest-Lagos
- Economy
- Successful claim
Pradeep B
Verified | May 6, 2026Mumbai-Toronto
Economy
Journey Details: On 1 May 2025, I travelled from Mumbai (BOM) to Halifax (YHZ) via Amsterdam (AMS) and Toronto (YYZ), with KLM operating the BOMβAMSβYYZ legs. Purpose of Visit : The purpose of my travel was a significant family visit β accompanying my daughter for her enrolment into a postgraduate programme at Dalhousie University, Halifax. Chronology of Events: 13:30 β Toronto Arrival (YYZ) My checked baggage failed to transfer at Amsterdam and did not arrive on my Toronto flight. I immediately filed a Property Irregularity Report (PIR No: YYZKL48677) at the airport. Airline staff assured me the baggage would reach Toronto by 7:00 PM the same day and would be delivered to my Halifax address on 2 May. 21:30 β Halifax Arrival (YHZ) I continued to Halifax on a Porter Airlines connecting flight with no baggage whatsoever. Neither commitment made at Toronto was honoured β the bag did not arrive in Toronto that evening, nor was it delivered to Halifax on 2 May. 2 May β 5 May β Five Calls made to Call Centre | No Proactive Communication / Resolution What followed was five calls to KLM customer service over four days, each requiring a full re-explanation of the situation from scratch. In parallel, I attempted to reach KLM through their WhatsApp and Apple Messages channels β neither of which provided any meaningful assistance. Few call details are as below - 3rd May : 0930hours | 4th May : 1000 hours | 5th May 1000 hours The experience was marked by a complete absence of ownership: Call 1: The agent had no information on the bag's status whatsoever and, rather than arranging a callback or update, instructed me to call again the next day. Call 3: I was told that the delay in delivery was because I had not provided my Halifax address β a claim that was factually incorrect. The address had been clearly documented in the PIR filed at Toronto airport on Day 1. This was not only inaccurate but added unnecessary distress at an already frustrating point in the process. WhatsApp: KLM's WhatsApp channel is entirely automated. It offers no access to a human agent, no case-specific information, and no ability to escalate. For a passenger in distress seeking a status update on a missing bag, it is effectively a dead end dressed up as a support channel. Apple Messages: After engaging with an agent who collected all my details and acknowledged the situation with an apology, the final response received was β "Regrettably, I cannot provide details as this is exclusively handled by our baggage team." Having invested time providing information through this channel in good faith, I was simply redirected with no resolution, no escalation, and no indication of what I should do next. This was not customer service β it was a deflection. Despite reaching out across three separate channels β phone, WhatsApp, and Apple Messages β KLM failed to provide a single proactive or timely actionable update throughout the four-and-a-half-day period. Every follow-up was initiated by me. The burden of tracking a failure that was entirely KLM's responsibility was placed entirely on the passenger. 5 May, 16:30 β Baggage Delivered Call received at around 12 noon that baggage will be delivered in an hour. My baggage was finally delivered to my Halifax address β four and a half days after my arrival. The lock of my Samsonite bag has been damaged and I will need to now check with Samsonite if it can be repaired. Impact Halifax in early May is quite cold. Arriving without warm clothing, formal wear, footwear, or basic toiletries meant my ability to function normally was disrupted from the moment I landed. More significantly, I had travelled specifically to be present for my daughter's university enrolment β a one-time event. Attending those engagements without appropriate formal clothing was embarrassing and distressing. This was not a routine inconvenience. It was a failure that affected a meaningful and irreversible personal occasion. Claimed Items & Reimbursement The following essential items were purchased out-of-pocket as a direct consequence of the baggage delay: Personal Care : Toiletries Formal Wear : Formal shirts, Formal trousers Casual Wear: T-shirts, Track Pants Footwear : Shoes In addition, do note that I am separately flagging damage to my Samsonite bag lock, which will require a repair or replacement assessment. I expect this to be addressed as part of this claim. I am raising a formal claim and expect full reimbursement for all out-of-pocket expenses incurred, along with appropriate compensation for baggage damage.
- Mumbai-Toronto
- Economy
Carlo C
Verified | May 6, 2026Accra-Edinburgh
Economy
Please note that I have uploaded the request back and forth of my ID here. I hope that works. Thank you.
- Accra-Edinburgh
- Economy
Jan S
Verified | May 5, 2026Valencia-Ljubljana
Economy
When we were making the landing from Valencia flight which was delayed pilot announced the missed flights and the ones that have very short connecting. Ljubljana was among the very short connecting. Once off the airplane I made all the efforts to arrive to the gate for Ljubljana as soon as possible. Once arrived there, the plane was there and the bridge was still connected as you see from my previous photo. I kindly ask to check in but the attendant said I was removed from manifest before boarding so they closed the gate as all the passengers were on the plane even though I was at the gate before departure and had my boarding pass.
- Valencia-Ljubljana
- Economy
Victoria A
Verified | May 5, 2026Bristol-Cape Town
Economy
Claim escalated to airline
There was a software issue at the check in desks at Bristol airport which meant they had to manually process passengers and the plane left before we could be processed and get through security despite arriving at the airport with sufficient time.
- Bristol-Cape Town
- Economy
- Claim escalated to airline
Robert A
Verified | May 5, 2026Bristol-Cape Town
Economy
Claim escalated to airline
The check in desk software was down/not working, so even though we arrived in good time, the KLM team was not able to check us in for our flight in a reasonable time (having to check in each customer manually) meaning the flight left before we could board, resulting in us missing the flight and our onward connection.
- Bristol-Cape Town
- Economy
- Claim escalated to airline
Lesley Faye C
Verified | May 3, 2026Economy
Delayed Luggage which was lost between Oslo and Ansterdam
As there were two different airlines due to a connecting flight it was an abolsute dilemma as neither airline wanted to be responsible for the lost luggage. No one was keen to follow up but I had to persist to try and locate my luggage which we eventually identifyed that it had been left in Oslo.- Economy
- Loss: β¬86
- Desired solution
Expenses reimbursement
Sainath M
Verified | May 1, 2026Bangalore-Amsterdam
Economy
My request was abruptly rejected without explanation
We respectfully requested compensation for the 24-hour delay, reimbursement of the additional $300 paid for early arrival, and reimbursement of reasonable expenses incurred as a direct result of the delay. However, my claim was rejected on the basis that EC Regulation 261/2004 does not apply to my travel, despite the ticket being booked with and operated by KLM Royal Dutch Airlines and the disruption being caused by the airline. We further requested a detailed explanation and supporting evidence for this rejection. Unfortunately, the case was abruptly closed by customer care without providing any justification or documentation. Additionally, no assistance was offered when I inquired about how to escalate the matter further, leaving the issue unresolved.Overall
- Delayed 24 hours and No Compensation
Good Food
- Bangalore-Amsterdam
- Economy
- Loss: β¬435
- Desired solution
Expenses reimbursement
Ahmad S
Verified | May 1, 2026Seattle-Dubai
Economy
Your case reference: C-10518374 Dear Ahmad Shafi Mogral , I have received your message dated 09 April 2026 Under the Montreal Convention and the General Conditions of Carriage our passengers are entitled to the reimbursement of their proven and direct expenses. Hence, This amount corresponds to the receipts you have submitted 439 AED Furthermore, The rest of the losses that you refer to are not considered to be foreseeable and are therefore too remote to be recoverable from us according to law. You can contact your travel insurer should you wish to claim their reimbursement. Here below you can find a confirmation of the payment* requested to the bank account provided. Passenger name: Ahmad Shafi Mogral Account holder name: shafi mogral masjid Transfer Amount: 439 AED Account number: XXXXX 3826 * Payment processing times can vary depending on the countries and banks involved, ranging from a few days to 60 days. Moreover, all payments are subject to the validation of our finance department. We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction. Best regards, Nabila Nabila KLM Customer Care this is the message i got from them. Out-of-Pocket Expenses (receipts attached) Jersey Sweatshirt (Apparel LLC Dubai Hills) β AED 99 (β¬22.99) T-Shirts Boys (Apparel LLC Dubai Hills) β AED 59 (β¬13.70) Jersey Sweatshirt (Apparel LLC Burjuman) β AED 109 (β¬25.31) Polo Shirt (Gentle Park BurJuman) β AED 84 (β¬19.50) 4 Shirts (Sacoor Outlet) β AED 645 (β¬149.77) Nike Shoes, 2 pairs (Sun & Sand Sports) β AED 548 (β¬127.25) 2 Jeans (Mostafawi Retail) β AED 490 (β¬113.78) Grey Joggers (Next) β AED 74 (β¬17.18) Brown T-Shirt (Next) β AED 79 (β¬18.34) Green Jumper (Next) β AED 171 (β¬39.70) Epidou Gel + Dandruff Shampoo (Staywell Pharmacy) β AED 175.90 (β¬40.84) Lip Balm + Dental Floss (Aster Pharmacy) β AED 88 (β¬20.44) La Roche Posay SPF + Lip Balm (Aster Online) β AED 113 (β¬26.25) Perfume (Tous Les Jours) β AED 94 (β¬21.82) Total: AED 2,828.90 (β¬656.87) these are the things i needed to buy and have attached bills for. and im also claiming money for my lost baggage which under the montreal convention was considered lost since it came well beyond 21 days (2 months). so for the lost baggage i am claiming: Jordan 1 Low sneakers (2024) β AED 500 Formal shoes (2023) β AED 350 Football shoes (2025) β AED 650 T-shirts (2024) β AED 1,000 Sweatpants (2024) β AED 1,000 Trousers (2024) β AED 1,750 Formal shirts (2024) β AED 1,350 Prescribed skincare (2024) β AED 600 Other skincare (2025) β AED 450 Delsey luggage (2023) β AED 500 Total: AED 8,150
- Seattle-Dubai
- Economy
Enaas A
Verified | Apr 30, 2026Amsterdam-Dammam
Economy
The trip was from Victoria BC, Canada to Dammam Saudi Arabia. We checked in eight bags and paid approximately $600 for two additional bags, Unfortunately one was lost for 28 days. I contacted KLM multiple times after submitting the claim but received only one response, in which I was asked to continue waiting. The delayed bag contained a camera that I use for work, which caused significant inconvenience.
- Amsterdam-Dammam
- Economy
Yung Yi T
Verified | Apr 30, 2026Milan-Amsterdam
Economy
Iβm the only one that did not get on the plane and left my friend alone in Amsterdam for a day. She also gave me a voucher for food that worth β¬15, but I went to more than 10 stores and none of them took it. Iβd kindly ask for another food voucher that I can actually use the next time I went to the airport.
- Milan-Amsterdam
- Economy
Kylie M
Verified | Apr 29, 2026Amsterdam-Austin
Premium economy
Horrendous customer service
Formal Complaint β Mishandled Baggage & Unacceptable Customer Service (PIR: AUSKL14848) I am writing to formally complain about both my delayed baggage and the unacceptable treatment I received from customer service regarding my case (PIR: AUSKL14848). My baggage has been delayed since my recent flight, and I am now being told it is scheduled for a future flight despite previously being told it would be expedited. My tracking system has not been updated to reflect this, leaving me without reliable or consistent information. More concerning, during my most recent call with customer service: - I requested a supervisor due to repeated lack of resolution - The agent responded sarcastically and stated he had the right to hang up - He then disconnected the call while I was actively requesting escalation This behavior is completely unacceptable and unprofessional. Additionally: - I have been repeatedly told to βcall back tomorrowβ without any meaningful progress - Notes allegedly added to my case have not resulted in any action - I am now at risk of departing for another flight without my baggage I am requesting the following: 1. Immediate escalation of my baggage case with confirmed routing and delivery timeline 2. Reimbursement for all necessary expenses incurred due to this delay (receipts will be submitted separately) 3. A formal review of the customer service interaction, including the agent who disconnected the call 4. Appropriate compensation for both the baggage delay and the unacceptable service experience Please treat this as a formal complaint requiring a documented response. I expect confirmation that this issue is being actively handled. Sincerely, KylieOverall
- Poor customer service agent over telephone
- Amsterdam-Austin
- Premium economy
- Loss: β¬3000
- Desired solution
Refund
Emanuele M
Verified | Apr 28, 2026Palma de Mallorca-Torino
Economy
Claim escalated to airline
No reason given
The cancellation was claimed to be due to adverse weather, but the decision was taken over 10 hours in advance. The aviation weather forecasts and the actual weather at the time of the flight were well within the capabilities of the aircraft; the airport was not closed or restricted due to the weather and numerous flights departed in the same time period. The claim that the flight was canceled due to weather reasons is probably an excuse to get out of paying the refund. All the alternatives I was provided were for the next day; I had to use a solution with 3 separate flights and I arrived at my destination almost 24 hours late.- Palma de Mallorca-Torino
- Economy
- Claim escalated to airline
Rachel C
Verified | Apr 28, 2026Malaga-Amsterdam
Economy
Refund not provided since claim made on 14th April. Cannot understand what the delay is.
Delayed and missed connecting flight meaning an overnight stay in Amsterdam. Still waiting on KLM to refund me for the hotel stay.Overall
- Delay
- Malaga-Amsterdam
- Economy
- Loss: β¬453.96
- Desired solution
Expenses reimbursement
Deltus H
Verified | Apr 26, 2026Manchester-Hannover
Economy
I was shocked that on arrival all my kit that was in my luggage had been missing with my luggage tried tracking i was told its not on the system and i waited for 8/9hours nothing turned up all my work kit and clothes gone i had to buy hygiene products for the time being its so disappointing.
- Manchester-Hannover
- Economy
Deltus H
Verified | Apr 26, 2026Manchester-Hannover
Economy
This is very shocking all my kit was pack for work and some clothes for the trip also issue military kit went messing when i got to Germany .My bag was not able to be found and i spent over 8to 9 hours at the airport waiting for help and to see if my bag was delayed. I then had to spend money to get some stuffs to make sure i could attend work tomorrow such and hygiene products.
- Manchester-Hannover
- Economy
Deltus H
Verified | Apr 26, 2026Manchester-Hannover
Economy
I checked in my luggage at the airport full of my valuables work items and clothes needed for my work place and on the exchange i think your miss placed my luggage which delayed me getting to work and had me spending load of money buy things i packed i am not happy as i waited many hours to see if my luggage would turn up but never did.
- Manchester-Hannover
- Economy
Petros Z
Verified | Apr 26, 2026Amsterdam-Stockholm
Economy
Claim escalated to airline
No reason given
tion 1 (formal and straightforward): The airline contacted me and informed me that my flight would be delayed. They advised me to submit this claim for compensation. I would like to add that I had to wait for several hours and paid for food at the airport, for which I unfortunately do not have receipts. Additionally, I had to cancel my work shift due to the delay.- Amsterdam-Stockholm
- Economy
- Claim escalated to airline
Chirag S
Verified | Apr 26, 2026Amsterdam-Bangalore
Economy
Flight cancellation claims amount
My flight was cancelled couple of times. KLM promised to reimburse for food/stay for both the days. I was only compensated for 1 of the days and not for both of the days. I have followed up with Customer care and followed all the steps suggested by them but haven't received compensation for the 2nd day. Details: My flight was cancelled a couple of times. I had filed 2 separate claims (C-10660974 and C-10660210) for each of the cancellations. C-10660974 of the claims was approved while the C-10660210 was marked as duplicate. The requests are not really duplicate as these are claims for separate days. Compensation amount: INR 40013.14 ( ~363 euros)Overall
- Flight cancelled multiple times
- Amsterdam-Bangalore
- Economy
- Loss: β¬730
- Desired solution
Expenses reimbursement
Elmie I
Verified | Apr 23, 2026Madrid-Amsterdam
Economy
My flight was supposed no checked baggage but our flight full of passengers they advice to checked in. The cabin compartment was very very full. It's holiday time that's.
- Madrid-Amsterdam
- Economy
Annupriya B
Verified | Apr 23, 2026Schonefeld-Dubai
Economy
No reason given
My flight got cancelled due to the ongoing conflict in middle east. My flight was on 7 March and return on 15 March, I have still not been refunded for the cancellation of my trip. I have contacted KLM several times and they keep delaying and saying that it will come "next week" since more than a month. Same for booking.com, through which I booked my ticket. There was no action taken despite of calling them many times and I also contacted customer care chat but no action from them either. They keep bouncing the issue to each other. Booking.com says contact KLM, KLM says contact booking.com and none of them seem to have any concrete answer.- Schonefeld-Dubai
- Economy
Gary A
Verified | Apr 22, 2026Glasgow-San Francisco
Economy
Claim escalated to airline
We arrived in San Francisco on Wednesday April 15th, I didn't get my bag until Monday April 20th. My vacation was half over without any of my clothes or belongings. It also got delivered to the wrong address, it should have come to the next hotel, that I had given our new address to. It got delivered to the old hotel and I had to go and get it.
- Glasgow-San Francisco
- Economy
- Claim escalated to airline
Lua D
Verified | Apr 21, 2026Entebbe-Port-of-spain
Economy
Claim escalated to airline
Technical problems
My flight was cancelled around 7 hours before departure via text message and we were given no reason. My daughter and I had already checked in. I immediately tried to contact KLM many times over several hours and days and was not able to reach anyone via phone, WhatsApp or email (I have proof if needed). We were informed that we were automatically booked on the flight two days later. At the airport counter before the flight that we were automatically rescheduled on, I spoke with the KLM staff and they said we would be reimbursed but it is best to apply for that after our flight. I did this as you will see from the records. This cancelled flight caused us to miss the closing ceremony for my family's 70+ year old family business celebrating my 94 year old grandmother who was the founder, work meetings which cost my company money and my daughter's graduation because we had to extend my trip so that I could do the meetings that I missed.- Entebbe-Port-of-spain
- Economy
- Claim escalated to airline
Malgorzata K
Verified | Apr 21, 2026Bristol-Salt Lake City
Economy
Extremely inconvenient as I was going for conference,and all my official clothes,cosmetic,medication were in this language,I only got it after five days,I also needed to go twice to airport unfortunately I don't have receipts for taxi
- Bristol-Salt Lake City
- Economy
Christer B
Verified | Apr 20, 2026Fort Lauderdale-Stockholm
Economy
I had to rent a suit to attend my aunt's funeral (that was the whole reason for the trip from the US to Sweden). The amount of clothing necessary is due to the cold weather in Sweden in late February....One large suitcase was missing for 4 days, containing ALL my clothing, medications, and toiletries for the trip.
- Fort Lauderdale-Stockholm
- Economy
Kristiina J
Verified | Apr 20, 2026Barcelona-Tallinn-ulemiste International
Economy
Successful claim
On 18. April 2026 my flight Barcelona-Amsterdam KL1514 was delayed, instead of 13:25 the departure was 14:34. Therefore my flight from Amsterdam to Tallinn was missed and KLM proposed me a new flight on 19. April - BT622 Amsterdam- Riga, 14:05 β 17:15. To get from Riga to the final destination Tallinn, I bought the bust ticket from Riga to Tallinn, schedule 19. April 19:30-23:55. The additional extra costs from my side include: Bus ticket Riga-Tallinn, (ticket nr 260418647348), 32 eur Ticket from Riga airport to bus station 1,50 EUR Lunch in Riga 13,65 EUR Food in Rimi supermarket Riga β 7,68 Total amount β 54,83 Kind regards, Kristiina Jusson
- Barcelona-Tallinn-ulemiste International
- Economy
- Successful claim
Kenneth W
Verified | Apr 20, 2026Economy
Cancelled flight and no train ticket
Hi, As you know my flight was cancelled. I was rerouted through London on a Saudi flight. I was charged 800 sar for over baggage even though my ticket stated 1 checked in baggage, also charged Β£41 on my return journey at Cardiff airport. At Heathrow no one had a clue about the rail ticket system and I emailed the address given but systems were down. My return flight Cardiff - Amsterdam was cancelled and I was put on a flight 12 hours later. I lost a day's pay at work. Also the Amsterdam to Abu Dhabi was delayed. Not sure how I stand but was informed to write to claim some compensation. Please advise. Kenneth Willan - 5193721443 Flying Blue EMEPH8 - Dammam - Cardiff return 26th March Best Regards. K WillanOverall
- No baggage allowed
- food
- Economy
- Loss: β¬600
- Desired solution
Andreea C
Verified | Apr 17, 2026Bucharest-Amsterdam
Economy
Dear KLM Team, I am writing to formally raise a complaint regarding my recent experience with KLM on 8th of April and also 17th April. On the first date, on 8th of April I unfortunately missed my initial outbound flight. While I understand that this was my responsibility, the situation that followed was unnecessarily difficult and in my view handled poorly. At the airport, I encountered significant issues during the check-in process with my return flight. Despite my efforts to resolve the situation, I was not provided with adequate assistance or clear guidance from KLM staff, the manager from Otopeni Airport, Mr. Robert. Furthermore, his attitude and professionalism were absent. The most concerning part of this experience was that, as a result of missing my outbound flight, I was subsequently unable to use my return ticket. I find this policy extremely unreasonable, especially given that the return journey had already been fully paid. In order to travel back, I was required to pay an additional surcharge of β¬150 per person simply to be accepted on the return flight. This unexpected cost, combined with the lack of support, made the situation particularly frustrating. I would like to request: A clear explanation of why my return ticket was invalidated A review of the additional charges applied Consideration for a refund or compensation for the β¬300 surcharge per person I have been a customer of KLM and expected a higher level of service and flexibility in handling such situations. I look forward to your response and a fair resolution to this matter. Yours faithfully, Andreea Calinoiu
- Bucharest-Amsterdam
- Economy
Radu C
Verified | Apr 17, 2026Bucharest-Amsterdam
Economy
we missed our flight on the 8th. we bought coming and going. 8-17 . the guys said we can still use our coming back on the 17 and we bought another 2 tickets just one way on the 10. today 17 they said we need to pay again 300 to go back to amsterdam . the manager Robert he said very boldly and rude that he is the manager and we can go online and sort it out. no help very rude and no explanation no nothing.
- Bucharest-Amsterdam
- Economy
Constantin C
Verified | Apr 17, 2026Bucharest-Gran Canaria
Economy
Claim escalated to airline
It was late, we did not have a ticket from Bucharest, here we told to go outside was delayed almost 3 hours a plane 2 hours a half Subject: FINAL CONSOLIDATED EVIDENCE: Case #623883 - Caracostea Constantin βTo the AirAdvisor Team, βPlease use this email as the final reference for my claim #623883. You can disregard my previous messages as this contains all the necessary evidence and corrections. β1. Route & Compensation Correction: My initial submission was incorrect. My full journey was Bucharest - Amsterdam - Gran Canaria (Booking Ref: ZWLWMD). Since the distance exceeds 3,500 km and the delay is 24 hours, I am entitled to the maximum compensation of EUR 600. β2. Loss of Earnings (EUR 288): Attached is my employment contract with Oceanstall International. Due to the flight cancellation, I missed my first 12-hour night shift on the vessel "Noble Voyager" (scheduled for April 17). At my contract rate of EUR 24/hour, this is a direct loss of EUR 288. Please add this to the total claim. β3. Disclosure of Direct Claim & Care Provided: I confirm that I submitted a direct claim on the KLM website yesterday. Also, KLM provided hotel accommodation and meals during my 24-hour stay in Amsterdam, which confirms the disruption. I would like AirAdvisor to handle all legal communication from now on to ensure I receive the full EUR 888 (600 compensation + 288 loss of earnings). β4. Baggage Info: Attached is my baggage tag (Number: RO 361212). My luggage was registered on the cancelled flight and I am currently tracking its status. βAttached Documents: βNew Boarding Pass (KL 2584) βEmployment Contract (Oceanstall) βBaggage Tag Photo βPlease confirm my file is updated with these details. βBest regards, Caracostea Constantin
- Bucharest-Gran Canaria
- Economy
- Claim escalated to airline
Andre S
Verified | Apr 17, 2026Porto-Vilnius
Economy
Successful claim
Hello, on the way to vilnius my luggage got delayed and i was without luggage for 4 days, the incovenience was major not only from the clothing perspective that we add to buy as per the receipts uploaded but in terms of accessories to the baby that were missing, medicine missing, including contraceptive on which my wife failed to keep the schedule. If that was not enough even though not mentioned here... in my flight back home i also got my luggage lost. Both and on the way to go and to come back. In fact i would appreciate for compensation for half of the value of my ticket on the top of the expenses i had. Air Baltic, after submitting the compensation offered me 120 eur only.
- Porto-Vilnius
- Economy
- Successful claim
Cian O
Verified | Apr 16, 2026Cork-Sao Paulo
Economy
I am submitting a formal claim regarding a significant disruption to my booking (PNR: YJE7CB) with KLM Royal Dutch Airlines. My original flights were scheduled for 27 March 2026, departing from Cork to Amsterdam at 06:00 (flight KL1126), followed by Amsterdam to SΓ£o Paulo at 11:00 (flight KL0791). However, my flight was rescheduled to 28 March 2026 at the same times, less than 7 days before departure. I only became aware of this change at approximately 04:00 on 27 March, while already in a taxi on the way to the airport. As a result, I had no reasonable opportunity to adjust my plans and had already incurred transport costs. The reason provided for the disruption was overbooking. This last-minute disruption caused severe consequences: I arrived at my destination more than 24 hours later than originally scheduled I missed my pre-booked connecting flight from SΓ£o Paulo to Curitiba on 27 March 2026 (β¬110.95 total) As no suitable alternative was provided by KLM, I was forced to purchase new replacement tickets for 28 March 2026 at a cost of β¬983.00 I incurred additional transport expenses (β¬42.60 total) I more, being informed at such a late stage, when I was already en route to the airport, demonstrates a failure to provide adequate notice and care. I therefore request: β¬600 compensation per passenger Reimbursement of replacement flight costs (β¬983.00) Reimbursement of the original unused connecting flight (β¬110.95) Reimbursement of transport expenses (β¬42.60) All supporting documents are attached.also lost one full day of my holiday. I trust this matter will be handled promptly and in accordance with EU passenger rights. I look forward to your response. Yours faithfully, Cian OβSullivan
- Cork-Sao Paulo
- Economy
Taina F
Verified | Apr 16, 2026Cork-Sao Paulo
Economy
I am submitting a formal claim regarding a significant disruption to my booking (PNR: YJE7CB) with KLM Royal Dutch Airlines. My original flights were scheduled for 27 March 2026, departing from Cork to Amsterdam at 06:00 (flight KL1126), followed by Amsterdam to SΓ£o Paulo at 11:00 (flight KL0791). However, my flight was rescheduled to 28 March 2026 at the same times, less than 7 days before departure. I only became aware of this change at approximately 04:00 on 27 March, while already in a taxi on the way to the airport. As a result, I had no reasonable opportunity to adjust my plans and had already incurred transport costs. The reason provided for the disruption was overbooking. This last-minute disruption caused severe consequences: I arrived at my destination more than 24 hours later than originally scheduled I missed my pre-booked connecting flight from SΓ£o Paulo to Curitiba on 27 March 2026 (β¬110.95 total) As no suitable alternative was provided by KLM, I was forced to purchase new replacement tickets for 28 March 2026 at a cost of β¬983.00 I incurred additional transport expenses (β¬42.60 total) I more, being informed at such a late stage, when I was already en route to the airport, demonstrates a failure to provide adequate notice and care. I therefore request: β¬600 compensation per passenger Reimbursement of replacement flight costs (β¬983.00) Reimbursement of the original unused connecting flight (β¬110.95) Reimbursement of transport expenses (β¬42.60) All supporting documents are attached.also lost one full day of my holiday. I trust this matter will be handled promptly and in accordance with EU passenger rights. I look forward to your response. Yours faithfully, Taina Camila Francisco
- Cork-Sao Paulo
- Economy
Taina F
Verified | Apr 16, 2026Cork-Sao Paulo
Economy
Claim escalated to airline
I am submitting a formal claim regarding a significant disruption to my booking (PNR: YJE7CB) with KLM Royal Dutch Airlines. My original flights were scheduled for 27 March 2026, departing from Cork to Amsterdam at 06:00 (flight KL1126), followed by Amsterdam to SΓ£o Paulo at 11:00 (flight KL0791). However, my flight was rescheduled to 28 March 2026 at the same times, less than 7 days before departure. I only became aware of this change at approximately 04:00 on 27 March, while already in a taxi on the way to the airport. As a result, I had no reasonable opportunity to adjust my plans and had already incurred transport costs. The reason provided for the disruption was overbooking. This last-minute disruption caused severe consequences: I arrived at my destination more than 24 hours later than originally scheduled I missed my pre-booked connecting flight from SΓ£o Paulo to Curitiba on 27 March 2026 (β¬110.95 total) As no suitable alternative was provided by KLM, I was forced to purchase new replacement tickets for 28 March 2026 at a cost of β¬983.00 I incurred additional transport expenses (β¬42.60 total) I more, being informed at such a late stage, when I was already en route to the airport, demonstrates a failure to provide adequate notice and care. I therefore request: β¬600 compensation per passenger Reimbursement of replacement flight costs (β¬983.00) Reimbursement of the original unused connecting flight (β¬110.95) Reimbursement of transport expenses (β¬42.60) All supporting documents are attached.also lost one full day of my holiday Under EU Regulation 261/2004, I am entitled to compensation and reimbursement, as overbooking is entirely within the airlineβs control and does not constitute extraordinary circumstances. Further II trust this matter will be handled promptly and in accordance with EU passenger rights. I look forward to your response. Yours faithfully, Taina Camila Francisco
- Cork-Sao Paulo
- Economy
- Claim escalated to airline
Ching Sai Y
Verified | Apr 15, 2026Economy
This is formal Letter Before Action - EC261 Compensation Claim
This is formal Letter Before Action - EC261 Compensation Claim, [C-8503555] Dear Sir/Madam, I am writing to formally notify you of my intention to commence legal proceedings if my claim is not resolved within 14 days. This claim relates to flight KL1062 from Norwich to Amsterdam on 12 September 2024. Due to the delay of this flight, my husband and I missed our connecting flight and arrived at my final destination at 06:10 on 14 September 2024, instead of the scheduled arrival time of 15:25 on 13 September 2024 - a delay of approximately 15 hours. Under EC Regulation 261/2004, I am therefore entitled to compensation of Euro 600 for each passenger. You have previously rejected my claim on the basis of "extraordinary circumstances" due to weather conditions. However, I do not accept that the circumstances described meet the strict legal threshold required. Weather conditions must be truly exceptional and unavoidable, and the airline must demonstrate that all reasonable measures were taken to prevent the delay. Given the length of the delay and the nature of the disruption described, I do not consider this exemption to be applicable. Please arrange payment of Euro 600 (or GBP equivalent) for each passenger within 14 days of the date of this letter. If I do not receive full payment within this period, I will initiate proceedings via the Money Claim Online service without further notice. I will also seek interest pursuant to Section 69 of the County Court Act 1984, as well as court fees. Yours faithfully, Ching Sai Yip- Economy
- Loss: β¬600
- Desired solution
Comfort O
Verified | Apr 14, 2026Dublin-Nice
Economy
Technical problems
Flight was cancelled due to technical issues after passengers had boarded and not due to weather as airline is claiming- Dublin-Nice
- Economy
Maureen O
Verified | Apr 13, 2026Lagos-Frankfurt
Economy
Successful claim
Problems at airport
I met the Airline in CDG Paris upon arrival and discovered my connecting flight to Amsterdam had let. They said all the early flights had been booked, so i had to wait for later flights. They gave me another boarding pass, but i spent an additional 10 hours. I was going to pick up my younger sister who was just coming to Europe for the first time. I was supposed to meet up with her in Frankfurt at 1pm and we head straight to her school for registration. I wasted another 10 hours , arrived Frankfurt around 10.45pm while my sister ended up waiting for me for another 17 hours and we both slept at the Terminal 1 train station at Frankurt. We continued our journey at 4am. I just feel we suffered for nothing. I was given a food voucher worth 15euro to have lunch in Paris. I guess i lost the voucher while i was walking around passing time.- Lagos-Frankfurt
- Economy
- Successful claim
Min Woo K
Verified | Apr 13, 2026Dublin-Seoul
Economy
No reason given
My itinerary was Dublin (DUB) to Amsterdam (AMS) on KL1142, connecting to AMS-Seoul Incheon (ICN). While KL1142 was delayed, I arrived at the AMS gate for the connecting flight on time and was fully prepared to board. Despite this, KLM staff refused me boarding because they had unilaterally rebooked meβwithout my consent or requestβonto a next-day LOT Polish Airlines flight with an additional layover in Warsaw. This decision caused a ~14-hour arrival delay in Seoul, extra fatigue before critical business meetings, and subsequent baggage loss. Their letter claims the delay was due to "weather conditions" causing a missed connection, qualifying as an extraordinary circumstance. This is inaccurate: I did not miss the connection due to the delayβI reached the gate punctually. The refusal to board constitutes involuntary denied boarding under Article 4 of EU261, not merely a delay under Article 6. Compensation of β¬600 applies for long-haul flights unless the denial was voluntary (it wasn't) or due to my fault (it wasn't). Even if weather contributed to the initial KL1142 delay, public data shows only light rain showers at Dublin Airport on January 28, 2026βnot severe conditions like storms or fog that would exempt liability. Preemptive rebooking is an operational choice inherent to airline activities, not extraordinary.- Dublin-Seoul
- Economy
Suken B
Verified | Apr 12, 2026Amsterdam-Zurich
Economy
Successful claim
No reason given
I have contacted them. They said they would pay, but the amount seems low. Additionally, they said the bank account details were incorrect, but now have stopped responding entirely- Amsterdam-Zurich
- Economy
- Successful claim
Kelvin / Abigail A
Verified | Apr 10, 2026Frankfurt-Accra
Economy
Yes hotel bills and all.. i had to leave my family in Accra in a hotel and attend an event we should have gone together as a family and return back to them the following day with a flight. unplanned cost, wasted time, the emotional torture since the airline wasn't even communicating on any update till i either went to the airport each day or my wife called their customer service line for updates every time. I remember one agent even told her that it could be that we received that mail accidentally meaning we should disregard that and that the bag was missing . In the end we found out that the bag didn't even have my details as purported in the mail but my wifeβs. We filed the PIR in person and were even the last people to leave the baggage area.. flight on 1st April and we got the luggage on the 6th April during the usual routine check ups
- Frankfurt-Accra
- Economy
Jennifer V
Verified | Apr 10, 2026Sarasota-Entebbe
Economy
failure to comply with Montreal convention
I am writing to formally dispute the partial reimbursement issued for my delayed baggage claim. My baggage was delayed for two days, during which I incurred necessary and reasonable expenses totaling $197 USD. I submitted itemized receipts for these essential purchases. KLM has offered reimbursement of $115 USD, which does not cover the documented costs I incurred as a direct result of the delay. Under the Montreal Convention (Article 17 and related provisions), passengers are entitled to reimbursement for reasonable and necessary expenses caused by delayed baggage. This obligation is not subject to internal airline policy or discretionary reduction when expenses are properly documented and justified. The items I purchased were essential given the duration of the delay, and no explanation has been provided as to why any portion of my claim has been deemed unreasonable or excluded. I am therefore requesting: β’ Full reimbursement of the remaining $82 USD, and β’ A clear explanation if any specific item is being disputed, including the basis for that determination. If this matter cannot be resolved promptly, I will escalate the complaint to the U.S. Department of Transportation and pursue recovery through formal channels. I would appreciate your prompt attention to this matter and a resolution consistent with your obligations under international air passenger regulations. Sincerely, Jennifer Verdolin C-11163740Overall
- failure to comply with Montreal Convention
- Sarasota-Entebbe
- Economy
- Loss: β¬197
- Desired solution
Expenses reimbursement
Estefania Katherine F
Verified | Apr 8, 2026Quito-Dubai
Economy
My baggage was never delivered during my entire stay in Dubai. I only received it after returning to Ecuador. Due to not having my luggage at any point of the trip, I was forced to incur additional expenses outside of my travel budget, including clothing, toiletries, and essential personal items. It is important to clarify that in Dubai, many establishments do not automatically issue formal invoices unless specifically requested at the time of purchase. Given the urgency of the situation and being in a foreign country with a different system and language, it was not always possible to obtain detailed receipts. For this reason, I have provided all available proof of payment, including credit card transaction records, which clearly show the places, dates, and amounts of my expenses. This situation caused significant inconvenience, financial impact, and distress, as I was left without my belongings for the entire duration of my trip.
- Quito-Dubai
- Economy
Adrian Mircea B
Verified | Apr 7, 2026Dubai-Cluj-napoca
Economy
No reason given
KLM has cancelled KL428 flight. they sent me notification 3 days ahead. Then they re-booked me on low cost carrier Fly Dubai which had 5hrs delay at landing in Bucharest Otopeni. By KLM DXB-AMS and AMS-OTP I was expecting to land at 13:20hrs in Bucharest then have 5hrs until connecting flight. Therefore I made an appointment in Bucharest as I wanted to use my connecting hours. Due to the fact KLM has re-booked me on Fly Dubai FZ1797 this flight had 5 hrs delay therefore I missed my appointment. For that I had to make a new appointment at a later date and had to use my personal car to drive doen to Bucharest at my own cost. The fuel cost was 202RON for which I want to claim reimbursement.- Dubai-Cluj-napoca
- Economy
Grace W
Verified | Apr 6, 2026Madrid-Amsterdam
Economy
Successful claim
My flight on April 3, 2026 from Madrid to Amsterdam was 6am to 8:25am, I then waited for over an hour for my bag to arrive, which it didnβt. Then found out from a worker that the bags were not sent with us, so they would be delivered. The bags were not delivered until April 4, 2026 at 10pm. Had to purchase pants, a jacket, toiletries, underwear, socks, hat, essentials, totaling over 200 euros. Made my short trip stressful.
- Madrid-Amsterdam
- Economy
- Successful claim
Vidhya V
Verified | Apr 6, 2026Cork-Mahebourg
Economy
The airlines lost the baggage and completely was clueless on where the bag was for the entire trip of ours. We went to mauritius to celebrate our tenth wedding anniversary and unfortunately after the delayed bag reaching us after 21 days, the wedding dressses that we took to the trip was lost.
- Cork-Mahebourg
- Economy
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