KLM Royal Dutch Airlines complaints: comments, page 10
2,012 comments
Nneka O
Verified | Jun 28, 2026
Birmingham-Lagos
Economy
Successful claim
Technical problems
1. Flight was scheduled for the next day 2. The airline asked me to rebook for the next day. 3. I intended to travel on a weekend because I have 2 jobs now I would need to take paid time off from both jobs
- Birmingham-Lagos
- Economy
- Successful claim
Klaudia K
Verified | Jun 27, 2026Wroclaw-Bangkok
Economy
Our flight KL1338 from WrocΕaw to Amsterdam was delayed, causing us to miss our connecting flight KL843 from Amsterdam to Bangkok, although both flights were booked on the same ticket. KLM rebooked us onto a replacement itinerary via Singapore, and we arrived in Bangkok approximately 11 hours later than originally scheduled. Our checked baggage travelled on the original flight to Bangkok without us, which caused additional stress and uncertainty upon arrival. We had also paid extra to reserve seats 61A and 61B on the original long-haul flight, but after the involuntary rebooking we were assigned random seats and did not receive the service we paid for. Because of the delay, we lost valuable time during our holiday and missed activities that had already been planned. We also experienced significant inconvenience, stress, and uncertainty throughout the journey. We request compensation under EC Regulation 261/2004 and reimbursement of the seat selection fees we paid but were unable to use.
- Wroclaw-Bangkok
- Economy
Patryk K
Verified | Jun 27, 2026Wroclaw-Bangkok
Economy
Our flight KL1338 from WrocΕaw to Amsterdam was delayed, causing us to miss our connecting flight KL843 from Amsterdam to Bangkok, although both flights were booked on the same ticket. KLM rebooked us onto a replacement itinerary via Singapore, and we arrived in Bangkok approximately 11 hours later than originally scheduled. Our checked baggage travelled on the original flight to Bangkok without us, which caused additional stress and uncertainty upon arrival. We had also paid extra to reserve seats 61A and 61B on the original long-haul flight, but after the involuntary rebooking we were assigned random seats and did not receive the service we paid for. Because of the delay, we lost valuable time during our holiday and missed activities that had already been planned. We also experienced significant inconvenience, stress, and uncertainty throughout the journey. We request compensation under EC Regulation 261/2004 and reimbursement of the seat selection fees we paid but were unable to use.
- Wroclaw-Bangkok
- Economy
Patryk K
Verified | Jun 27, 2026Wroclaw-Bangkok
Economy
Compensation Claim for Delayed Flight and Missed Connection
Subject: Claim for compensation under EC Regulation 261/2004 and refund of paid seat selection Booking reference (PNR): Y3WBJR Dear KLM Customer Care, I am submitting a formal complaint regarding our journey from WrocΕaw to Bangkok on 4 June. Our itinerary was: * KL1338 WrocΕaw (WRO) β Amsterdam (AMS) * KL843 Amsterdam (AMS) β Bangkok (BKK) Due to the delay of flight KL1338, we missed our confirmed connecting flight KL843 despite travelling on a single booking. As a consequence: * we were rebooked onto another itinerary via Singapore, * we arrived in Bangkok approximately 11 hours later than scheduled, * our checked baggage travelled on the original flight without us, * we lost the seats that we had paid extra for on flight KL843 (61A and 61B) and were assigned random seats on the replacement flights, * we were not provided with adequate assistance despite the long delay. Therefore I request: 1. Compensation under Regulation (EC) No. 261/2004 for the delay at the final destination. 2. A full refund of the fees paid for our seat selection, as the purchased seats could not be used due to the involuntary rebooking by KLM. 3. If compensation under EC261 is refused, I request at minimum the reimbursement of all ancillary services that were not provided, including the paid seat selection. Please provide your response together with the legal basis for any refusal. Kind regards, Patryk Klimek- Wroclaw-Bangkok
- Economy
Miranda T
Verified | Jun 27, 2026Naples-Jakarta
Economy
Successful claim
Dear KLM Customer Service Team, My name is Miranda Magdalena Thyssen, and my booking code is Z6JV6A. I am writing to express my disappointment regarding the assistance I received following the delay of my flight from Naples to Amsterdam. My flight was delayed by approximately 1 hour and 45 minutes, causing me to miss my connecting flight. Upon arrival in Amsterdam, I received notification that I had been automatically rebooked on a flight departing the following day at 20:34, resulting in a waiting time of almost 24 hours before I could continue my journey. I approached airport staff to seek assistance regarding accommodation, as this lengthy delay left me stranded overnight. Unfortunately, I was informed that no hotel accommodation or hotel voucher could be provided. I was also advised that the service desk was closed, and no alternative assistance or guidance was offered. In addition, I received a food and beverage voucher worth β¬15. However, by the time I arrived, most airport facilities were already closed, making it difficult to use the voucher effectively. As a Flying Blue member, I expected a higher standard of customer care during such a significant travel disruption. Regrettably, I felt that my situation was not adequately addressed, and I was left without practical support despite the extended delay. I would therefore like to request reimbursement for reasonable accommodation expenses incurred as a result of this overnight delay. I understand that under applicable passenger rights regulations, airlines are expected to provide care and assistance, including accommodation where necessary, when passengers experience long delays that require an overnight stay. I would also like to emphasize that I am unable to leave the airport because I hold a single-entry visa and may face difficulties re-entering the transit area if I exit. Consequently, accommodation within the airport is the only practical and safe option available to me. I kindly request your urgent assistance and a prompt response regarding this matter. I trust that KLM will review my case fairly and take the appropriate measures to ensure adequate care for passengers affected by such disruptions. Thank you for your attention. I look forward to hearing from you soon. Yours sincerely, Miranda Magdalena Thyssen Booking Code: Z6JV6A Flying Blue Member
- Naples-Jakarta
- Economy
- Successful claim
Sofia Kristine I
Verified | Jun 27, 2026Aalborg-London
Economy
No reason given
Got rebooked for today. Left Aalborg at 6:20 local time. Currently waiting for my connecting flight from Amsterdam, supposed to leave at 10:20, but delayed for over an hour- Aalborg-London
- Economy
Sara A
Verified | Jun 27, 2026Amsterdam-Lisbon
Economy
Successful claim
Technical problems
My flight was cancelled when I was already on the gate. It made loose job that I had in Portugal so I lost money- Amsterdam-Lisbon
- Economy
- Successful claim
Dania D
Verified | Jun 27, 2026Amsterdam-Gothenborg
Economy
Amsterdam schipol had a very long que which made me miss my flight even if i was there 2h before. I got a new flight 10h later. The airline couldnt help me but only book me a new flight, i lost money for uber and metro and food because of the late flight, i couldnt sleep anywhere i have been awake more than 24 hours now. I spent my last money
- Amsterdam-Gothenborg
- Economy
Mohamed M
Verified | Jun 26, 2026Minneapolis-Abu Dhabi
Economy
My delayed luggage contains essential personal belongings, including medication, clothing, and gold necklaces of significant personal value. Being without these items has caused considerable inconvenience and distress during my trip. I also had to purchase essential replacement items while waiting for my luggage. Unfortunately, I do not have receipts for every purchase. I kindly request that my luggage be located and delivered as soon as possible.
- Minneapolis-Abu Dhabi
- Economy
Florentina Eugenia G
Verified | Jun 26, 2026Bucharest-Amsterdam
Economy
Successful claim
Technical problems
On 20 June, I arrived at Bucharest Otopeni Airport for my original KLM flight to Amsterdam. At the airport, I saw on the departure board that the original flight had been cancelled. I went to the check-in desk, where I was informed that the cancellation was caused by a technical defect with the aircraft. KLM first offered to reroute me on 21 June with a connection through Vienna. The document for this alternative route is attached to this compensation request. I refused this alternative because it would have postponed my journey to the following day, and I requested to be rerouted on 20 June instead. I was then offered another route on the same day with a connection through Zurich. This document is also attached to the compensation request. As a result of the cancellation and rerouting, my arrival in Amsterdam was delayed by more than 6 hours compared with my originally scheduled arrival time. I am therefore requesting compensation for the cancelled flight and the significant delay in arrival.- Bucharest-Amsterdam
- Economy
- Successful claim
Cynthia G
Verified | Jun 25, 2026London-Amsterdam
Economy
Our flight was earlier then expected and the metro drove less which why we could not be there earlier
- London-Amsterdam
- Economy
Flyn I
Verified | Jun 25, 2026London-Amsterdam
Economy
Trams did not drive normally which why we had to take a one later and our flight went 30 minutes earlier
- London-Amsterdam
- Economy
Blaithin O
Verified | Jun 25, 2026Cork-Amsterdam
Economy
Do not pay compensation due under EU rules for cancelled flights
Flight cancelled last minute. Approved Compensation of 250 but have not paid it after 3 months- only send auto emails and not possible to contact claim departments- DO NOT fly with this airlineOverall
Not paying compensation due for cancelled flight
- Cork-Amsterdam
- Economy
- Loss: β¬250
- Desired solution
Tasnia A
Verified | Jun 24, 2026London-Oranjestad
Economy
Technical problems
They told me to call KLM after my trip - I have tried since I landed yesterday, no answer. I paid for my hotel and also I had to take a taxi in the morning as my new flight time meant that I was unable to take a train which would have saved me a lot of money- London-Oranjestad
- Economy
Anonymous member
Verified | Jun 24, 2026Cape Town-Amsterdam
Economy
Denied Boarding Compensation Denied
We were involuntarily denied boarding due to overbooking on KLM Flight KL 598 from Cape Town (CPT) to Amsterdam (AMS) on 20 April 2026. Under EC Regulation 261/2004, we are strictly entitled to β¬600 cash compensation per person. However, KLM has repeatedly stonewalled our claims with automated template responses, claiming they already issued β¬150 travel vouchers on 19/04/2026. We never volunteered to give up our seats, we never consented to these vouchers, and we have formally rejected them. We require the full statutory β¬1,200 cash compensation.Overall
- Denied Boarding
Good Onboard Service
- Cape Town-Amsterdam
- Economy
- Desired solution
Other - Full β¬600 cash compensation per person as stipulated by EC Regulation 261/2004
John M
Verified | Jun 23, 2026Aberdeen-Lisbon
Economy
Successful claim
Had competition tickets, hair products, certain items needed for competition and also travel essential need
- Aberdeen-Lisbon
- Economy
- Successful claim
Anonymous member
Verified | Jun 23, 2026Amsterdam-Zurich
Economy
diverted flight, continuatation via busses which were hour long delayed
we got diverted to Stuttgart and after we landed there we got notified that the flight ended in Stuttgart. And supposedly Bus Transfer has been organized to the final destination Zurich. We were waiting in the Stuttgart Terminal for several hours for the busses to arrive. unfortunately it took several hours. After a long waiting period, I decided to try continuation to my final destination via Train Service. I had TAXI Expenditures, I had Train Travel ticket expenses, It was a pure nightmare and finally at 2AM on Saturday morning I arrived home. approximately 7 hours delay.- Amsterdam-Zurich
- Economy
- Loss: β¬200
- Desired solution
Josiah M
Verified | Jun 23, 2026Florence-Las Vegas
Economy
Problems at airport
My flight from Florence to Amsterdam was delayed from an incoming flight hitting a bird. I missed my connecting flight from Amsterdam to Las Vegas and had to stay the night in Amsterdam. I then have to connect via Manchester and was delayed by more than 15hours.- Florence-Las Vegas
- Economy
Ishmael P
Verified | Jun 23, 2026London-Paris
Economy
Successful claim
Technical problems
Flight got cancelled 10 minutes before boarding time due to a technical fault with the plane (broken window). We there then allocated a new set of flights. Amsterdam to Frankfurt then to Paris. We ended up landing at around 23:40 that day instead of the expected initial time of 13:40.- London-Paris
- Economy
- Successful claim
Aleiya K
Verified | Jun 23, 2026Dublin-Palanga
Economy
Problems at airport
Same for all passengers under this booking. This is my daughter 7 months old, nikas zaranka my brother. So its the same for all- Dublin-Palanga
- Economy
Silvana P
Verified | Jun 23, 2026Amsterdam-Sao Paulo
Economy
We had a flight scheduled for the 22nd of june. At the airport, they told us it was scheduled for the 26th. Decolar says that KLM CHANGED the dates, while KLM says It hΓ‘s always been scheduled for the 26th. Boq we are trapped in Amsterdam paying for extra expenses at least until the 26th
- Amsterdam-Sao Paulo
- Economy
Yeuchiang H
Verified | Jun 22, 2026Amsterdam-Taipei
Economy
Claim escalated to airline
The alternative arrangement provided has significantly delayed my arrival and caused major disruption to my schedule. This cancellation has affected my work commitments, and I am unable to attend my clinic as planned. My patientsβ appointments have to be rescheduled, causing inconvenience to both my patients and myself. I understand unexpected operational issues may occur, but this situation was not caused by the passengers. I kindly request that China Airlines carefully review this case and provide appropriate assistance and compensation for the impact caused.
- Amsterdam-Taipei
- Economy
- Claim escalated to airline
Lennox P
Verified | Jun 22, 2026Amsterdam-Sao Paulo
Economy
Me and my mom bought flights from sao paulo to amsterdam and then london. We got in london on the 14th of june. We had planned to return from amsterdam to sao paulo on june 22nd. When we got there, our tickets apparently were scheduled for The 26th, but we have prof that we bought for The 22nd. Now, i have to stay extra days in amsterdam which is disrupting my life and plans and klm still didnt give a clear answer on what happened, they just claim that The reservation was cancelled on The 14th and that i never payed, but my bank statement proves otherwise
- Amsterdam-Sao Paulo
- Economy
Paulina Z
Verified | Jun 22, 2026Dublin-Palanga
Economy
Problems at airport
Flew klm to amsterdam. Had an hour lay over. Tickets bought through air baltic. Due to long ques and repeatedly asking staff for help we were put in a queue with kids but still took ages and they were letting others passed with some special passports. Missed our flight with a 7 month baby. No pram, no food for her or nappies left. As i had only enough for the trip. We were pushed around with no help. Told it wasnt their issue. I was traumatised and cried the whole day. Baby was fussy, brother was stressed. We were stuck in Amsterdam with no one wanting to help. We spend from half 8 to 2 in Amsterdam till a flight was sorted to ryga and then Palanga from there but another 6 or so hour wait in ryga. My grandmother drove to ryga from palanga 4 hours to collect us rather than waiting for the flight because i had no food for baby or nappies, she had pood on herself and had only a nappy on. We were exhausted, tired and had not eaten all day till we got home. Air baltic where of no help and so was no one else. We were standed with a baby and no one that cared. Only told that its not just you. We got home to our destination at half 10 that night. Tired, exhausted, starving and extremely shaken and stressed. Baby was exhausted and bearly slept all that day because she was stuck in a metal cart no pram. No food and dirty nappy. No care provided and only helped after being pushed around for hours. We were told to just buy new flights. It was brutal. Didn't even care when i said i had a baby. Just told nothing can be done. No where in airport sold nappies or baby formula.- Dublin-Palanga
- Economy
Jenny R
Verified | Jun 22, 2026Genoa-Dublin
Economy
Claim escalated to airline
Hi myself Mr Jenny Raposo traveling from Goa india to dublin on 20th June.i suppose to get my luggage directly to dublin from india. When I reached dublin I didn't receive it I claim it in dublin airport for my lost luggage KL1145 REFERENCE DUBKL19861 CONTACT 0870310225 I m waiting for my luggage to come to my address 5 st Michael terrace naas west naas co.kildare W91HCN3. It will be very important for me
- Genoa-Dublin
- Economy
- Claim escalated to airline
Viktorie V
Verified | Jun 21, 2026Stavanger-Vienna
Economy
No reason given
My flight from Stavanger to Amsterdam on Friday, 12 June, was delayed, which left me with very little time to catch my connecting flight from Amsterdam to Vienna. Although I managed to board the connecting flight, my checked baggage was not transferred in time and did not arrive in Vienna with me. When I reported the missing baggage at Vienna Airport, I was informed that it would likely be delivered to me within 1β2 days. I specifically explained that I needed the baggage no later than Tuesday, 16 June, as I was scheduled to leave for another business trip and required the clothing and personal items packed in my suitcase. According to the baggage tracking information available on the KLM website, my baggage arrived in Vienna on Saturday afternoon. Therefore, there was no apparent reason why it could not have been delivered within the originally promised timeframe. During the weekend, I contacted KLM several times by phone to inquire about the status of my baggage. I was repeatedly informed that the baggage was expected to arrive on Monday and that the matter would be escalated to ensure prompt delivery. On each occasion, I emphasized that I urgently needed the baggage before my departure on Tuesday. On Monday, I contacted KLM again because the baggage had still not been delivered. I was informed that KLM had contacted the delivery company, Where Is My Baggage, and that they would get in touch with me directly. However, I was not contacted until Monday afternoon, when I was informed that delivery could only be arranged for Tuesday or Wednesday. As I was departing for another business trip on Tuesday, this delivery timeframe was no longer acceptable. During my communication with the delivery company, I was also informed that the baggage had not been marked as urgent by KLM, despite the fact that I had repeatedly explained to KLM representatives that I was leaving for another business trip on Tuesday and urgently needed my baggage before then. As a result, I had to purchase essential toiletries, personal care items, and basic clothing that were contained in my delayed baggage and were necessary for my upcoming business trip. Ultimately, I had to collect the baggage myself from Vienna Airport on Tuesday morning. Before departing for Paris, I had to quickly repack the contents into another piece of luggage in order to continue my journey. Apart from the email confirmation of the baggage claim and the baggage tracking history, I do not have any written records of my communications with KLM or the delivery company, as all updates, inquiries, and assurances regarding the delivery of my baggage were provided exclusively via telephone calls.tracking The delayed baggage caused significant inconvenience, uncertainty, and disruption to my travel plans. Despite being informed that the baggage would be delivered within 1β2 days, I spent several days contacting KLM and following up on the status of my baggage without receiving clear information regarding the delivery date. According to KLM's own baggage tracking system, the baggage arrived in Vienna on Saturday afternoon, yet it was neither delivered nor treated as an urgent case, despite my repeated notifications that I was due to leave for another business trip on Tuesday and required the contents of the baggage for that trip. Because I was travelling on a subsequent business trip, I was unable to wait for the delayed delivery and had to purchase essential toiletries and clothing at my own expense. In addition, I had to make alternative arrangements to collect the baggage personally from Vienna Airport, which required additional time and effort shortly before my departure to Paris. The situation caused unnecessary stress and inconvenience, particularly because the baggage had already been located and transported to Vienna, but was still not delivered before my onward business travel despite repeated requests, follow-up calls, and clear communication regarding the urgency of the situation. As a result, I had to spend considerable time managing the issue, making additional purchases, and reorganizing my travel plans at very short notice. In light of the circumstances described above, I kindly request reimbursement of the expenses incurred for the purchase of essential toiletries, personal care items, and basic clothing that I was required to obtain as a direct result of the delayed delivery of my baggage. Furthermore, I would appreciate your consideration of additional compensation for the considerable inconvenience caused. Although the baggage arrived in Vienna on Saturday afternoon, it was not delivered within the promised timeframe, despite my repeated communications regarding the urgency of the situation and my upcoming business travel. As a result, I spent several days following up with KLM and the delivery company, experienced significant uncertainty regarding the status of my baggage, had to make alternative arrangements, and ultimately had to collect the baggage myself from Vienna Airport. I trust that KLM will take these circumstances into account and provide appropriate reimbursement and compensation for the disruption, inconvenience, and additional effort caused by this incident. Thank you for your time and consideration. I look forward to your response.- Stavanger-Vienna
- Economy
Jacob Andrew S
Verified | Jun 21, 2026St. Louis-Δ°stanbul
Economy
No reason given
Originally booked from for June 16 from STL connecting in JFK, AMS en route to IST on June 17. STL to JFK was cancelled. Then, on June 10, AMS to IST was cancelled. Rebooked for June 17 from STL connecting in MSP, AMS en route to IST on June 18. On the rebooking, flight was late to MSP so we had to stay the night in MSP at our cost to take a flight 24 hours later. Finally arrive in IST on June 20th.- St. Louis-Δ°stanbul
- Economy
Katarina B
Verified | Jun 21, 2026Ibiza-Belgrade
Economy
Successful claim
No reason given
You have made my life an absolute hell. I have been at the Ibiza Airport since 2pm and I am now at 2am - 12 hours later!! Still waiting to get on my flight that is in 6 hours. You made this a 22 hour trip which is insanity!! On top of that everybody in the customer service department is so unhelpful. I could've gotten on an earlier flight to Amsterdam to avoid all of this nonsense, but I waited for 30 minutes only to be encountered by an agent who couldn't help me with anything. Furthermore, after a 9 hour wait!! I land to Amsterdam and there is nobody to talk to about getting a hotel!! you just expect me to wait here for another! seven hours at a completely empty airport with no support. Your customer service lines were again fully busy, which I'm not surprised with considering what you've put me through today. This has been an absolute hell and I expect a generous refund for the insanity that you have made of this trip.- Ibiza-Belgrade
- Economy
- Successful claim
Chih Yun H
Verified | Jun 20, 2026Amsterdam-Hamburg
Economy
All me and my boyfriend's underwear and change of clothes are in the luggage, as well as toothbrushes and shaver etc. We had to purchase the items.
- Amsterdam-Hamburg
- Economy
Joanne B
Verified | Jun 19, 2026Manchester-Belgrade
Economy
Serbia, Belgrade lost baggage
Our bag was not transferred to or connecting flight and we had no luggage for 24 hours. It was eventually delivered to our hotel Baggage item reference KL610401 AND KL610402. We had to make a claim at the airport for lost baggage missing Missing bag reference number: File reference BEGKL15339Overall
- Baggage didn't make connecting flight at Amsterdam
- Bag was eventually delivered to Hotel
- Manchester-Belgrade
- Economy
- Loss: β¬250
- Desired solution
Mary Magdalene P
Verified | Jun 18, 2026Accra-Atlanta
Economy
My baggage is lost for a week since I came and this has created great inconvenience for me as I had food items, gifts and clothing making my stay very uncomfortable
- Accra-Atlanta
- Economy
Sophia W
Verified | Jun 18, 2026Barcelona-London
Economy
Successful claim
It meant that I could not get home for work that evening and thus lost money. Little to no communication with staff at the desk explaining the situation or offering advice.
- Barcelona-London
- Economy
- Successful claim
Matthew M
Verified | Jun 16, 2026Faro-Hampton
Economy
Successful claim
EU261 Compensation Claim β Missed Connection due to Insufficient Connection Time β PNR YEO2E7 β 4 passengers β UrgentDear KLM Customer Care Team,I am writing on behalf of the four passengers below to formally claim compensation and reimbursement under Regulation (EC) No 261/2004 for a missed connection and significant delay on our KLM-coded itinerary (PNR YEO2E7 / Logitravel booking 1229463528).Passengers: Matthew McGonigall Romero Clara Romero SΓ‘nchez Paul Leslie McGonigall David McGonigall Romero Original itinerary (1 April 2025): KL2668 (operated by Transavia): Faro (FAO) β Amsterdam (AMS) β scheduled arrival 12:15 KL6013 (operated by Delta): AMS β Atlanta (ATL) β scheduled departure 13:30 (boarding closed 13:10) KL6371 (operated by Delta): ATL β CancΓΊn (CUN) β scheduled arrival 20:20 local time What happened (missed connection): The connection time at Amsterdam was only 55 minutes β objectively insufficient in a large hub airport for 4 passengers, especially after a bus transfer (no jetway available on arrival of KL2668). We arrived at the gate after boarding had closed and were refused boarding on KL6013. This caused us to miss the onward flight KL6371 and our final destination on the same day. We were rebooked by KLM on AeromΓ©xico flights: AM026 AMS β Mexico City (MEX) β departure 22:00 AM500 MEX β CancΓΊn (CUN) β arrival 09:45 on 2 April 2025 Final arrival delay: 13 hours and 25 minutes late at CancΓΊn (original 20:20 on 1 April β 09:45 on 2 April). This is a clear case under EU261: Article 7 β β¬600 compensation per passenger (long-haul flight > 3,500 km departing from EU) = β¬2,400 total for 4 passengers. Article 9 β Reimbursement of meal and drink expenses incurred during the forced wait in AMS and MEX (invoices attached). The entire journey was booked on a single ticket under KLMβs responsibility (marketing carrier). The insufficient connection time and operational issues (no jetway) are attributable to the carrier / organiser, not extraordinary circumstances.We have already submitted a detailed formal complaint to Logitravel (attached) and accepted only the reimbursement for unused package services (hotel night + transfer). We explicitly reserve all our rights under Regulation (EC) 261/2004 against KLM.Please process this claim as a priority and confirm payment by bank transfer within the next 14 days. All supporting documents are attached.Thank you for your immediate attention. We look forward to your prompt positive response.Best regards, Paul Leslie McGonigall
- Faro-Hampton
- Economy
- Successful claim
Spoorthy N
Verified | Jun 15, 2026Bangalore-Tallinn-ulemiste International
Economy
Claim escalated to airline
I am writing to formally express my concern regarding the loss of my baggage at the airport. Despite waiting for several hours, my baggage was not delivered, which severely impacted my schedule as I had an important business meeting to attend.Due to this delay, I was compelled to purchase essential office clothing immediately. The situation was further worsened by the weather, which was at 14 degrees β making it extremely difficult to manage without proper attire. The lack of timely support left me with no choice but to bear additional expenses to ensure I could attend my meeting appropriately and resist the cold.I kindly request that this matter be addressed with urgency and that the costs incurred for these necessary purchases be considered for reimbursement. I trust your commitment to passenger care and hope for a swift resolution.
- Bangalore-Tallinn-ulemiste International
- Economy
- Claim escalated to airline
Lorraine G
Verified | Jun 15, 2026Barcelona-Trondheim
Economy
The claim was for 3 passengers, myself and 2 children. Here are the PIR for all of us as I had to submit per passenger. 0074470991, 0074471033, 0074471065. They have made 2 payments, confirmation is attached but they have not confirmed what they amounts are for as they are not even half of the claim amount. I have contacted them to confirm, emails are attached as the refuse to provide details.
- Barcelona-Trondheim
- Economy
Thomas M
Verified | Jun 14, 2026Glasgow-Billund
Economy
Successful claim
There was a stewardess that was sick so the numbers of people had to be reduced for flying and I was taken off the flight
- Glasgow-Billund
- Economy
- Successful claim
Johan F
Verified | Jun 14, 2026Mumbai-Brussels
Economy
Claim escalated to airline
My Flight from Mumbai to Brussels was first cancelled, than rescheduled. While I first had received a confirmation about my booking, which was originally business class, I received later a notification that my class had changed to Economy.
- Mumbai-Brussels
- Economy
- Claim escalated to airline
JosΓ© N
Verified | Jun 12, 2026Schonefeld-Sao Paulo
Economy
Successful claim
Influence by other flights
They guaranted me The shutle to the hotel, and The stay atΓ© The par plaza hotel, until The next Day they checked me in a flight of 06/13, atΓ© 1pm. And they give me a voucher of 15 euros for food- Schonefeld-Sao Paulo
- Economy
- Successful claim
Shane K
Verified | Jun 12, 2026Luxemburg-Portland
Economy
The baggage tag was for a gentleman named Fred jaquemotte flying to Ecuador In the baggage is a playstation4 and an electric razor It is a blue samsonite bag with a yellow strap around it Only 1 bag was sent to the wrong destination
- Luxemburg-Portland
- Economy
Abraham S
Verified | Jun 10, 2026Tel-aviv-Newcastle
Economy
Successful claim
Problems at airport
They said to make claim online....: Due to the cancelled flight (which KLM kindly refunded) I had to buy new tickets through my travel agent which costed 625GBP which is 421GBP more than my original KLM ticket @ 204GBP. The attached document is for both my husband and myself, hence the amounts are double my request.Total amount of incurred expenses: 421GBP- Tel-aviv-Newcastle
- Economy
- Successful claim
Cyla S
Verified | Jun 10, 2026Tel-aviv-Newcastle
Economy
Successful claim
Problems at airport
Was told to submit email request...Due to the cancelled flight (which KLM kindly refunded) I had to buy new tickets through my travel agent which costed 625GBP which is 421GBP more than my original KLM ticket @ 204GBP. The attached document is for both my husband and myself, hence the amounts are double my request.Total amount of incurred expenses: 421GBP- Tel-aviv-Newcastle
- Economy
- Successful claim
Tomasz H
Verified | Jun 10, 2026Mumbai-Amsterdam
Economy
Inside the bag there is my mountain clothes and equipment. I'm a mountain guide and right now I need this stuff for my work in the mountains. I need to by new clothes and equipment because of the lost
- Mumbai-Amsterdam
- Economy
Annina P
Verified | Jun 10, 2026Helsinki-Paris
Economy
I was spending 3 days in beach location and 3 days city location without any coametics, clothes, or changing shoes. I was tomd wvery day that luggage will arrive by the end of day but only arrived to Finland 1,5weeks after my return. Shopping opportunities in Saint Malo were really lilited and needed to buy what I cluld find. No chance for seeking cheap options.
- Helsinki-Paris
- Economy
Prisca W
Verified | Jun 9, 2026Manchester-Lagos
Economy
Thank you for your email regarding the delayed baggage compensation. I appreciate the gesture of Β£86.59; however, given the circumstances, it does not fully address the impact this experience has had on me. The entire ordeal of my luggage not arriving with me has been deeply upsetting and emotionally draining. As a woman travelling during my menstrual cycle without access to essential hygiene products or a change of clothes, I experienced considerable distress. I had travelled fully prepared for a special occasion but was left unable to attend properly dressed or equipped. Additionally, I had planned a meaningful staycation with my long-distance partner, whom I had not seen for over a year, and this situation caused immense disappointment as our time together did not unfold as planned. All my personal and hygiene items, including wigs, clothing, shoes and toiletries, were in my missing luggage. Their absence placed me under extreme stress and created an unexpected financial burden. Despite meticulously planning my expenses for this trip, I was forced to incur additional costs to purchase hygiene products, wigs, clothes and shoes, as well as to extend my hotel stay in Lagos while awaiting the luggage. This unplanned expenditure totalled approximately N1,000,000 which is equivalent to Β£551.69. This situation has been both frustrating and exhausting, leaving me to manage the emotional toll of disrupted plans, the physical stress of lacking basic necessities and the financial strain of unforeseen expenses. In light of the Montreal Convention and KLMβs Conditions of Carriage, I kindly request that the compensation amount be reconsidered to better reflect the significant inconvenience, emotional toll and actual costs incurred. Would it be possible to escalate this matter for further review? Thank you for your attention to this matter. I look forward to your response. Kind regards,
- Manchester-Lagos
- Economy
Leah W
Verified | Jun 9, 2026Exeter-Stuttgart
Economy
No reason given
My flight to Amsterdam was delayed. Once we landed I was given no priority to leave the plane. I was at the back of the plane and there was a long wait for the bus to transport us into the airport. I was carrying a bag and small suitcase and went straight to the gate as quick as I could. I got to the gate for 9.10/9.11pm and was denied boarding.- Exeter-Stuttgart
- Economy
Wojciech K
Verified | Jun 9, 2026Amsterdam-Wroclaw
Economy
Wojciech Krasuski from Poland
Dear KLM Customer Care, I am writing to follow up on my baggage claim regarding missing contents from my checked baggage. My claim reference number is C-11236525, and the baggage report reference is WROKL14596. The incident occurred on 18 April 2026 and was reported immediately. According to the damage report, the missing item was a drum with a declared value of 1,000 PLN. Despite submitting my claim several weeks ago, I have not yet received a final response or any update regarding the reimbursement process. I would be grateful if you could provide an update on the current status of my claim and advise when I can expect a final decision. I appreciate your assistance and look forward to your reply. Kind regards, Wojciech Krasuski Claim Reference: C-11236525 File Reference: WROKL14596Overall
- Lost part of the bag
- Good food
- Amsterdam-Wroclaw
- Economy
- Loss: β¬250
- Desired solution
Refund
Jose R
Verified | Jun 9, 2026Bogota-Bucharest
Economy
Successful claim
Influence by other flights
I submitted a claim for KLM, which was closed with no support given, and told to contact Tarom, but I contacted them and got no response. I arrived to Bucharest at 9 pm. I had to cancel work the other day since I was planning on picking up my dog from the daycare during the day so I had to miss work. From the airline side I was told that I would just be re-booked and that the next available flight was fully booked so they booked me on the next available one, and they provided 35 euros of Vouchers for meals.- Bogota-Bucharest
- Economy
- Successful claim
Rocco D
Verified | Jun 9, 2026Copenhagen-Vancouver
Economy
Technical problems
I am entitled to 600EUR compensation, not 300, because the delay I incurred is larger then 4 hours, and not between 3 and 4 hours.- Copenhagen-Vancouver
- Economy
Paun E
Verified | Jun 8, 2026Bucharest-London
Economy
Successful claim
Technical problems
The connecting flight from Amsterdam Schiphol to London Heathrow airport was cancelled and I was rebooked on a new flight 7 hours later.- Bucharest-London
- Economy
- Successful claim
Liliane K
Verified | Jun 8, 2026Brussels-Birmingham
Economy
Claim escalated to airline
βI had a flight from Brussels to Birmingham with a layover in Schiphol. Due to an aircraft change, we were denied boarding on our connecting flight because there were no seats available. As a result, we had to take a later flight, which caused us to miss our scheduled appointment.β
- Brussels-Birmingham
- Economy
- Claim escalated to airline
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