KLM Royal Dutch Airlines complaints: comments, page 8
2,012 comments
Mark S
Verified | Jul 28, 2026
Cape Town-London
Economy
Claim escalated to airline
email sent to customer services: Thank you for your response but I totally reject your position. You have asserted that no compensation is due because my final flight on 4 May arrived on schedule. This argument is legally invalid. Under Regulation (EC) No 261/2004, an airline cannot erase a sequence of statutory breaches by measuring the punctuality of the final rebooked sector in isolation. My claim rests on the following distinct statutory violations, all supported by time-stamped records, emails and full WhatsApp transcriptions with KLM support: Involuntary Denied Boarding on 2 May (β¬600 Statutory Compensation): Following placement on the waiting list for my original flight on 2 May, I was denied boarding. Under Article 4(2) and Article 7(1)(c) of EU261, involuntary denied boarding attracts mandatory compensation of β¬600 for long-haul flights (>3,500 km). This entitlement arises at the moment of denied boarding and cannot be extinguished by subsequently flying me home on 3 May. I have an extensive correspondence with your customer services team via WhatsApp on 1 May where I was confirmed for the same flight on 3 May. Unlawful Rebooking Charge on 2 May (Full Reimbursement Required): Under Article 8(1)(b) of Regulation (EC) No 261/2004, KLM is legally obligated to re-route disrupted passengers "under comparable transport conditions" at the earliest opportunity. Forcing me to pay an additional "upgrade fee" on 4 May simply to secure a seat in the cabin class I had originally purchased is a direct breach of this regulation. I expect a full refund of ZAR 43,540.00 charged for this seat Please confirm receipt of this message and process payment within 14 days. Should KLM maintain its refusal or fail to respond within this timeframe, I will immediately escalate this entire file (including the full WhatsApp transcript demonstrating KLM's admissions of overbooking) to SΓP (Schlichtung Reise & Verkehr), the UK Civil Aviation Authority, and EU web page for transgression of passenger rights. Yours sincerely, Mark Shepherd
- Cape Town-London
- Economy
- Claim escalated to airline
Danguole G
Verified | Jul 28, 2026Los Angeles-Vilnius
Economy
Claim escalated to airline
During the four days without my baggageβs,I HAD TO PURCHASE ESSENTIAL CLOTHES, UNDERWEAR AND PERSONAL HYGIENE ITEMS.THESE PURCHASES WERE REASONABLE AND NECESSARY BECAUSE MY BOLONGINGS WERE UNAVAILABLE FOR 4 days.
- Los Angeles-Vilnius
- Economy
- Claim escalated to airline
Temor J
Verified | Jul 27, 2026Stockholm-Bilbao
Economy
While boarding the flight, I was informed that no seats were available on the aircraft. As a result, I was unable to travel on my scheduled flight and was rebooked on the next available flight.
- Stockholm-Bilbao
- Economy
Sanduni P
Verified | Jul 27, 2026Manchester-Billund
Economy
Successful claim
Technical problems
My scheduled flight from Manchester on 26 July was cancelled at approximately 5:35 a.m., while I was already waiting at the departure gate for boarding, which was due to commence at 5:55 a.m. The cancellation was announced with virtually no notice, leaving me with no meaningful opportunity to make alternative travel arrangements at the airport. Following the cancellation, KLM automatically rebooked me onto another flight departing at 12:50 p.m. the same day. However, this itinerary was highly unreasonable and involved multiple transfers through Dublin and Paris, with an arrival at my final destination, Billund, close to midnight. This alternative was not practical, as it would have resulted in an excessively long journey, significant delays, and caused major disruption to my work commitments. I immediately attempted to contact KLM customer services, both at Manchester Airport and via telephone, in order to arrange a more suitable alternative flight. Unfortunately, I was unable to obtain any assistance at the airport, and KLM's telephone customer service was not available until 9:00 a.m. This left me without any support or guidance at a time when urgent assistance was required. With no available assistance and no reasonable travel option, I had no choice but to abandon my travel plans for that day. This situation caused considerable distress and uncertainty. I had been driven to Manchester Airport from Sheffield by my family, who had already returned home by the time the cancellation was announced. As I was left stranded at the airport, they were forced to make the lengthy return journey to Manchester to collect me, resulting in additional fuel and parking expenses. The receipts for the fuel, parking charges, and reasonable food and drink expenses incurred as a direct result of the cancellation are attached to this claim. After returning home, I contacted KLM customer services and arranged to be rebooked onto a later flight on 29 July. Overall, this experience caused significant inconvenience, unnecessary stress, additional travel expenses, and substantial disruption to my professional commitments throughout the week. The extremely late notice of the cancellation, combined with the lack of accessible customer support and the unsuitable alternative itinerary provided, greatly exacerbated the impact of the disruption. I therefore request reimbursement of my reasonable out-of-pocket expenses together with any compensation to which I am entitled under the applicable passenger rights regulations. Rescheduled flight ticket by the KLM customer service staff and the call log on the same day is attached above.- Manchester-Billund
- Economy
- Successful claim
Nicola P
Verified | Jul 27, 2026Amsterdam-London
Economy
Successful claim
I was denied boarding when I went to my gate because of no space and told me that the next flight was at 8pm and after telling them my situation they put me on flight to Bristol at 16:00pm and said I could receive compensation of 250 euros
- Amsterdam-London
- Economy
- Successful claim
Conor H
Verified | Jul 27, 2026Dublin-Duesseldorf
Economy
Claim escalated to airline
No reason given
Flight was cancelled on short notice. KLM put us on a flight the next morning, which was no good to us as we needed to be in dusseldorf for a concert Friday night. They booked us on a train, which required us getting a second train also. This second train was then cancelled requiring us to get a 113 euro taxi. We each received 53 euro refund for the cancelled flight from KLM- Dublin-Duesseldorf
- Economy
- Claim escalated to airline
Kanchini C
Verified | Jul 27, 2026Amsterdam-London
Economy
Claim escalated to airline
I booked a return flight from London City to Amsterdam Schipol that departed on 22nd July 2026 and return on 26th July 2026. Due to unforunate circumstances, I wasn't able to make the flight on the 22nd and instead got another flight to Amsterdam the next day. When I tried to board the flight back to London on the 26th of July, I was told my ticket had been resold as I didn't make my first flight. This information was not made clear when booking the flights initially, and what is worse, is I was not informed that my ticket would automatically be cancelled even after I didnt make the first flight. I continued instead, to get email and phone notifications updating me about the 26th return flight, telling me when to leave for the airport, flight time updates, etc. It is one thing to resell my ticket, but to not inform me and continue to send me live updates for a flight that the airline offloaded me on is ridiculous. I had no idea my ticket was resold, and when I got to the airport, was told there was nothing they could do, and not even a partial refund or a discount on the next flight, given that the airline had already made double the money on my ticket, pocketing the money I had already paid as well as reselling the same ticket to another passenger. I had to return back to Amsterdam for another night and book a flight out of my own pocket for the next day, causing me to miss half a day of work and a very important meeting. I arrived back in London nearly 20 hours after I was initially supposed to arrive. It was just an unpleasant experience, and inconvinienced me a great deal!! I understand that company policy is to resell ticket no shows, HOWEVER, it is common decency to inform passengers of this instead of continuing to send them live updates of the flight, making them believe they still have a seat on it. No help from the airport staff, no care for paying passengers, no apology. Absolutely ridiculous.
- Amsterdam-London
- Economy
- Claim escalated to airline
Veli N
Verified | Jul 27, 2026Madrid-Helsinki
Economy
Claim escalated to airline
No reason given
Flight KL1506 was delayed from Madrid by 1h10 min. This plane landed in Amsterdam about 20.40. Flight to Helsinki left 21.00. I got a text message already while on the plane, before parking, that I have been rescheduled to flight leaving following morning. Now KLM refuses to explain to me what is 'extraordinary circumstances', due to which they are not going to pay me compensation. This is totally unacceptable. I'm hoping you can help me. KLM arranged free transport to hotel, dinner and transport back to airport, this part worked fine.- Madrid-Helsinki
- Economy
- Claim escalated to airline
Kristof P
Verified | Jul 26, 2026Portland-Vienna
Economy
Claim escalated to airline
I was without my checked luggage for four days while traveling in Europe. I landed on Thursday, July 16, 2026, but my luggage was not delivered until Monday, July 20, 2026. During that time, I had no access to my clothing, toiletries, shoes, chargers, or other personal belongings that I had packed specifically for my trip. The delay significantly disrupted my travel plans and caused considerable inconvenience and stress. I was forced to spend the first four days of my trip without essential personal items and had to make do with very limited belongings while waiting for updates on my bag's location. In addition, my suitcase contained gifts that I had brought from home for friends I was visiting. Because my luggage did not arrive until the end of my stay with them, I was unable to give them those gifts as planned, which was personally disappointing and took away from an important part of my trip. This baggage delay negatively impacted my overall travel experience, caused unnecessary inconvenience, and deprived me of the full enjoyment of the first several days of my vacation. I respectfully request fair compensation that reflects the significant disruption and inconvenience caused by being without my luggage for four days.I was without my checked luggage for four days while traveling in Europe. I landed on Thursday, July 16, 2026, but my luggage was not delivered until Monday, July 20, 2026. During that time, I had no access to my clothing, toiletries, shoes, chargers, or other personal belongings that I had packed specifically for my trip. The delay significantly disrupted my travel plans and caused considerable inconvenience and stress. I was forced to spend the first four days of my trip without essential personal items and had to make do with very limited belongings while waiting for updates on my bag's location. In addition, my suitcase contained gifts that I had brought from home for friends I was visiting. Because my luggage did not arrive until the end of my stay with them, I was unable to give them those gifts as planned, which was personally disappointing and took away from an important part of my trip. This baggage delay negatively impacted my overall travel experience, caused unnecessary inconvenience, and deprived me of the full enjoyment of the first several days of my vacation. I respectfully request fair compensation that reflects the significant disruption and inconvenience caused by being without my luggage for four days.
- Portland-Vienna
- Economy
- Claim escalated to airline
Beata N
Verified | Jul 26, 2026Porto-Split
Economy
Claim escalated to airline
Our flight from Porto was delayed and we didn't manage for the flight to Split. We were rebooked for next day , we got hotel and food voucher. But we had huge problems at work because of the delay and we didn't;t get extra space for legs in the ner flight. We paid for the extra space in the original flight
- Porto-Split
- Economy
- Claim escalated to airline
Lizanne Marie R
Verified | Jul 26, 2026San Francisco-Florence
Economy
Please be aware of when they change flights with limited time connecting to your next flightβs especially when the initial flights was delayed. Also put an airtags on your luggage to track it, to ensure the location of your bag.
- San Francisco-Florence
- Economy
Ahmad H
Verified | Jul 25, 2026Gothenborg-Barcelona
Economy
Technical problems
We contacted both airadvisor and KLM fΓΆr help the second we got the message about a he flight change. The help we got was not fully satisfied. No either any form of compensation or help did we received on sight in phone.- Gothenborg-Barcelona
- Economy
Isabel S
Verified | Jul 24, 2026Malaga-Bergen
Economy
Claim escalated to airline
I was traveling with my parents and my brother from Malaga to Amsterdam (10.00 to 13.00h) and then Amsterdam to Bergen (15.00 to 17.00h). We got in the plane from MΓ‘laga to Amsterdam with no problem but when we arrived in Amsterdam they told us our flight was overbooked and one of us had to stay there until the next flight to Bergen at 21.10h.
- Malaga-Bergen
- Economy
- Claim escalated to airline
Maria B
Verified | Jul 24, 2026Vienna-Lima
Economy
In the luggage there were not only my things but also things of my dother Miriam and my husband Marcel. It were common things that we needed for our sightseeng trip in Peru. Therefore we were limited 3 days. In Peru they do not give receipts for purchases at least in smaller shops. We were on sightsiing tour in Peru with travel agency and not on schooping tour. We travelled hundreds kilometres every day. There were not time to do schopping.
- Vienna-Lima
- Economy
Sylvester Arhin O
Verified | Jul 24, 2026Glasgow-Duesseldorf
Economy
I had a business meeting to attend in duesseldorf and I that was the purpose of my travel, I missed this opportunity because all my documents and my suits, shoes are in that bag. I have all my money Iβm right inside that bag. I have really wasted my travel here because I couldnβt make it to the meeting.
- Glasgow-Duesseldorf
- Economy
Sanele X
Verified | Jul 24, 2026Amsterdam-Schonefeld
Economy
Successful claim
No reason given
They cancelled my flight, I had to cancel my morning meetings and get a Airbnb closer to the airport so I donβt miss my flight as they moved my flight from the evening to 10am- Amsterdam-Schonefeld
- Economy
- Successful claim
Eric E
Verified | Jul 23, 2026Accra-Paris
Economy
I could not sleep properly and I missed taking my prescribed medication. I was stressed up and it was very uncomfortable experienced for anyone to go through
- Accra-Paris
- Economy
Vania Lucia M
Verified | Jul 23, 2026Amsterdam-Rio De Janeiro
Economy
The same what happened with Rui Barbosa Santana da Silva, who has already submitted all documents and complaints with claim No.Β 680707
- Amsterdam-Rio De Janeiro
- Economy
Andrada M
Verified | Jul 22, 2026Bucharest-Aberdeen
Economy
Claim escalated to airline
They caused me extra expenses because I had to rent a baby car seat until I brought another one and we couldnβt leave the airport in the middle of the night without a car seat
- Bucharest-Aberdeen
- Economy
- Claim escalated to airline
Shemar S
Verified | Jul 22, 2026Oranjestad-London
Economy
My 13-year-old daughter was travelling as an unaccompanied minor from Aruba to the United Kingdom when she was wrongly denied boarding by a KLM agent. She holds a Dutch passport but has been lawfully living in the United Kingdom for the past five years and has valid UK pre-settled status under the EU Settlement Scheme. As a UK resident with pre-settled status, she is exempt from the UK Electronic Travel Authorisation (ETA) requirement and did not need an ETA to travel to the UK. Despite us explaining that she is a UK resident with pre-settled status and therefore did not require an ETA, the KLM agent refused to listen or verify her immigration status. Instead, we were told that unless we paid for a UK ETA immediately, my daughter would be denied boarding. As she was travelling alone as an unaccompanied minor, we felt intimidated and pressured into complying with the airlineβs demands. The airline staff incorrectly applied the UKβs immigration rules, resulting in my daughter being wrongly denied boarding and causing significant distress, inconvenience, and unnecessary expense. She had every legal right to travel to and enter the United Kingdom using her Dutch passport together with her valid UK pre-settled status. I am seeking compensation and reimbursement for the financial loss and disruption caused by the airlineβs wrongful actions.
- Oranjestad-London
- Economy
Terence H
Verified | Jul 22, 2026Manchester-Amsterdam
Economy
KLM have only reimbursed me Β£86.46, and has shown the claim complete? I have spoken to Customer Service on 5 occasions and nothing has happened!! My claim was for 353.26 Euros which is the amount I want to claim. My luggage turned up 3 days later and was returned intact to me on a cruise ship in Rotterdam. Only 1bag,checked in at Manchester airport. Not over the limit.reported missing/registered at Amsterdam airport baggage ref 0074896616. Report ref AMSKL28655. Anymore details please contact me
- Manchester-Amsterdam
- Economy
Rusne G
Verified | Jul 22, 2026Jersey-Vilnius
Economy
Claim escalated to airline
The suitcase stayed in Amsterdam, when we landed in Vilnius. I was with my baby and didn't have any belongings with us.
- Jersey-Vilnius
- Economy
- Claim escalated to airline
Niamh M
Verified | Jul 21, 2026Amsterdam-Glasgow
Economy
My flight was overbooked and so I was not permitted to board the flight. I was put up in a hotel with my friend and put on the next flight the following morning with a promise of β¬250 each to both of us in compensation.
- Amsterdam-Glasgow
- Economy
Olivia M
Verified | Jul 21, 2026Amsterdam-Glasgow
Economy
My flight was overbooked and so my friend and I were not permitted to board the flight. We were provided with a hotel for a few hours and a flight the following morning, with a promise of β¬250 to each of us to reimburse both of us for the trouble caused.
- Amsterdam-Glasgow
- Economy
David N
Verified | Jul 21, 2026Birmingham-Lisbon
Economy
Successful claim
No reason given
I had the flight canceled 1h before the flight withou any reason, losing the conection flight to lisbon, and the airline only gave me and option for the next day with a much bigger trip with 2 conections flights , making me lose an apointement I had on friday. I had to book another flight in the same company by my self in business(strange thing because the airline said there was no flight for that day end all flight where full even in Business )- Birmingham-Lisbon
- Economy
- Successful claim
Alexandra F
Verified | Jul 21, 2026Brussels-Amsterdam
Economy
I received all my luggage the next day on the 14th July. . My expenses were 1x outfit, medication, and cosmetics and my rebooked travel expenses. I wasnβt offered cash compensation but they did ask me to file a claim. The PIR NUMBER was filed on the day I arrived in Amsterdam. The customer service was really great, accidents happen and when I get compensated all will be well.
- Brussels-Amsterdam
- Economy
Ioannis P
Verified | Jul 21, 2026Amsterdam-Athens
Economy
Dear Sir or Madam, I am writing to formally express my dissatisfaction with the way my case has been handled following the cancellation of my flight. After my flight was cancelled, I was left without the assistance that I was entitled to receive. I was forced to arrange and pay for my own hotel accommodation and purchase a new return ticket at my own expense, as no adequate support or alternative arrangements were provided by your airline. Furthermore, I have still not received my checked baggage. The delay in returning my luggage has caused me significant inconvenience, unnecessary stress, and additional expenses, as I have been left without my personal belongings. I therefore request the following: - Full reimbursement of all reasonable expenses incurred, including hotel accommodation and the replacement return flight. - Immediate information regarding the location of my baggage and its prompt delivery. - Compensation in accordance with EU Regulation (EC) No. 261/2004, where applicable. - A written response to this complaint within a reasonable timeframe. I have retained all supporting documentation, including receipts for my hotel, replacement flight, and any other related expenses, and I am prepared to provide them upon request. If this matter is not resolved promptly and fairly, I reserve the right to escalate my complaint to the relevant national enforcement body and pursue any further legal remedies available to me. I expect your prompt response and a fair resolution of this matter. Yours faithfully,
- Amsterdam-Athens
- Economy
Bezaleel B
Verified | Jul 21, 2026Amsterdam-Warsaw
Economy
Successful claim
No reason given
Date of Travel: July 13th Original Routing: LGA β BOS β AMS β WAW Incident Flight: KLM (Amsterdam AMS to Warsaw WAW) - Scheduled 9:50 AM Baggage PIRs: WAWOS18196 (Delay/Loss), WAWOS1820 (Damage) To Whom It May Concern, I am submitting a formal claim for compensation under EU Regulation (EC) No 261/2004 for a severely delayed and effectively canceled flight, as well as a claim under the Montreal Convention for delayed and severely damaged baggage. My experience with KLM was characterized by operational negligence, extremely poor customer service, and a complete failure to provide a reasonable duty of care. Chronology of Events After traveling overnight from the USA (arriving at AMS at 5:30 AM), I boarded my 9:50 AM KLM flight to Warsaw. Over an hour into the flightβwhen we were approximately 30-40 minutes away from landing in Warsawβthe pilot announced that a cockpit warning light had been on since takeoff. Instead of landing at our much closer destination, the pilot decided to turn the aircraft around and fly over an hour back to Amsterdam. I was informed by the cabin crew that this decision was made because KLM's technical service center is located in Amsterdam. The airline prioritized its operational convenience over the safety and time of its passengers. Upon landing, we were left waiting with no immediate replacement flight. Ground staff eventually announced the flight was officially canceled. I was directed to a transfer desk where I waited in queue for 2 hours. The first agent I spoke to, completely ignoring my strong objections regarding work commitments, unilaterally booked me on a flight for the next day (7:00 PM) via LOT Airways. When I refused, I was forced to wait in queue again. The second agent complained that the first agent's error locked my booking. It took 45 minutes of waiting and a manager's intervention to offload my LOT booking and rebook me on a 5:00 PM Austrian Airlines flight to Warsaw via Vienna. Key Details of Incident & Handling What time did you arrive at your final destination? I arrived in Warsaw at approximately 11:00 PM, nearly 12 hours after my originally scheduled 11:30 AM arrival. Due to baggage claim delays and having dead mobile devices, I did not reach my home until 1:00 AM the following day. What did the airline tell you, and when? Mid-air, the pilot stated a warning light had been on since takeoff, yet chose to fly backward to Amsterdam rather than completing the final 30 minutes to Warsaw. On the ground, agents were unhelpful, rude, and hesitant to provide written confirmation of my itinerary or baggage routing. When I asked to retrieve my checked baggage (which contained my chargers and essentials) since I had a long layover, staff refused, stating my bags were automatically sent to LOT Airways and they could "only send a message" to try and transfer them to Austrian Airlines, with no guarantees. What care did the airline provide, if any? None despite multiple polite requests. How did the incident inconvenience you? Aside from the physical exhaustion of sitting in a crowded airport for over 12 hours without food or device power, my baggage was lost. I waited until midnight at the WAW baggage claim only to find my bags did not arrive. I had to file a lost baggage report (WAWOS18196) at midnight with a dead phone, making it incredibly difficult to arrange transportation home. When my luggage was finally delivered the next day, the suitcase was completely damaged on every single side, necessitating a second report (WAWOS1820). Furthermore, the ground staff was highly dismissive and rude throughout the entire rebooking process. Did you miss an event or lose money? Yes. I lost 1 full day's salary due to arriving 12 hours late, and missing an entire day of work. Additionally, I was marked for an "unauthorized absence" which subjects me to an internal HR penalty review. I also missed highly important decision-making meetings and conference goal updates for a conference being held in the US. Demand for Compensation The decision to fly a defective plane for over two hours back to its origin instead of landing 30 minutes away at the destination represents a deliberate operational choice, not an extraordinary circumstance. Furthermore, the total lack of care, the extreme delay (over 11 hours), and the subsequent loss and destruction of my luggage warrant maximum compensation. I expect prompt processing of my EU261 compensation for the flight delay/cancellation, as well as separate compensation for the damages to my luggage under the Montreal Convention. Sincerely, Bezaleel Baskaran Email : bezaleel.baskaran@workday.con, Phone : 539101565 Booking Reference/PNR 8POGXT- Amsterdam-Warsaw
- Economy
- Successful claim
Josephine G
Verified | Jul 20, 2026Lyon-Washington
Economy
Successful claim
I am a visionary impaired person and always have to travel with assistance. You can not imagine my pain and experience arriving without even a pair of underwear, especially when I had to attend my daughterβs graduation. Itβs a shame. I hope all my expenses will be refunded. Thank you in advance for your support.
- Lyon-Washington
- Economy
- Successful claim
Iker G
Verified | Jul 20, 2026London-Amsterdam
Economy
I arrived at Heathrow Airport more than two hours before the departure of KLM Flight 1016 to Amsterdam. A few minutes before the boarding gate was announced, a fire alarm was triggered and, for security reasons, passengers were prevented from moving within the terminal. I was located on the opposite side of the terminal from Gate 20, which was later assigned to Flight KL1016.As a result, I, along with at least 25β30 other passengers in the same situation, was unable to reach Gate 20 for several hours. Throughout this period, airport staff informed us that no flights would depart without first boarding passengers who were already present at the airport but affected by the security restrictions.Despite these assurances, KLM Flight 1016 departed for Amsterdam without providing me or the other stranded passengers with any opportunity to board the aircraft. As we were prevented from reaching the gate due to circumstances beyond our control and airport-imposed restrictions, we were effectively denied boarding despite having arrived at the airport well in advance of the flight's departure. The result of the situation is that i have been prevented from: - being in Utrecht tomorrow at 8am (work reasons) - i have lost a hotel reservation in utrecht - i was flying from amsterdam to barcelona in the afternoom and now i will miss that flight too and will need to buy a flight from london to barcelona. - will need to go back to mu accomodation in London by taxi - KLM did not offer any help at all besides allocating me in a random and inconnvenient flight (lands in Amsterdam too late for me fiven work commitments)to Amsterdam tomorrow morning.
- London-Amsterdam
- Economy
Nicol S
Verified | Jul 20, 2026Aberdeen-Amsterdam
Economy
Avoid KLM at all costs. 24 hour delays and no compensation
Flight out for our honeymoon was delayed 24 hours due to "technical faults." We have been trying to receive compensation for over 3 months. We have uploaded every document KLM have ever asked for and we only ever receive emails asking for those same documents again. Our flight home was delayed 4 hours on top of this. Just a garbage airline. Avoid at all costsOverall
24 hour flight delay & still no compensation 3 months later
Staff on flight were the only positive
- Aberdeen-Amsterdam
- Economy
Kanchan Karki K
Verified | Jul 19, 2026Lisbon-Boston
Economy
Claim escalated to airline
No reason given
My original flight was cancelled by the airline. I went to the airport check-in counter and spoke directly with customer assistance, who rebooked me onto an alternative flight. However, this disruption caused a massive inconvenience. I was scheduled to return to work the very next day and became stuck at the airport/destination. I absolutely cannot afford to miss work or lose wages due to airline scheduling failures. The vouchers provided at the airport were used during the delay, so I do not have physical copies.- Lisbon-Boston
- Economy
- Claim escalated to airline
Helena E
Verified | Jul 19, 2026Copenhagen-Gran Canaria
Economy
Claim escalated to airline
We have no clothes, suncream, toiletstuff and so on. So had to cancel our plans today and spend the day finding new barhclothes, my medicin, shorts and so om. So yes, all the vacation Will be say on hold until we get our stuff back. 3 persons and 3 suitcases missing/delayed
- Copenhagen-Gran Canaria
- Economy
- Claim escalated to airline
Sergio D
Verified | Jul 18, 2026Florence-Manchester
Economy
Technical problems
I had booked the flight through Expedia originally and, through them, requested a refund. I attached here the email from KLM where they confirm it was cancelled. We did an emergency landing in Venice because of a failed engine, according to a pilot announcement. They did not provide a hotel nor an adequate replacement flight. If I had not bought another ticket form Ryanair, I would have missed an important academic conference where I was presenting important research.- Florence-Manchester
- Economy
Evans J
Verified | Jul 18, 2026Manchester-Vancouver
Economy
We had our first booked excursion (Whale Watching in Juneau) cancelled due to not having adequate clothing to join in the trip. It was a full day out at sea therefore it couldn't be done with the clothes that we wore for travelling. With the costing of now we are trying to reclaim . This should have been the highlight of our trip. Highly disappointing as there was no possibility of doing it again.Due to short time between connections we weren't able to purchase replacement clothes for this excursion. The only purchase we had time for was toiletries and a few items of clothing to take us through the first few days.
- Manchester-Vancouver
- Economy
Anthony B
Verified | Jul 17, 2026Newcastle-Amsterdam
Economy
I was denied boarding by gate closure on my Klm. Klm 952 / YWL6TP Newcastle to Amsterdam. date & time of flight = 26/06/26 5.45 to Amsterdam
- Newcastle-Amsterdam
- Economy
Minu Anamaria G
Verified | Jul 17, 2026Ljubljana-Lisbon
Economy
Claim escalated to airline
Dear KLM Customer Care, I am writing to submit a claim for reimbursement of expenses incurred as a result of my delayed checked baggage. I travelled to Lisbon to attend the 11th World Women Lawyers' Conference, organised by the International Bar Association (IBA). The conference included several professional events and networking opportunities. During the period in which my baggage was delayed, I attended two of these events. Unfortunately, my checked baggage was delayed for more than 24 hours after my arrival. As I had no access to my luggage, I was left without any business clothing or other essential personal items. In order to attend my professional commitments appropriately, I had no choice but to purchase necessary items, including: Basic toiletries and personal hygiene products; Underwear and other essential clothing; Business attire suitable for attending two conference events. These purchases were reasonable, necessary and directly caused by the delay of my In accordance with the Montreal Convention and KLM's policy regarding delayed baggage, I kindly request reimbursement of the reasonable expenses I incurred as a direct consequence of the baggage delay. I have attached copies of all relevant receipts, my baggage delay report (PIR), boarding pass, baggage tag, and other supporting documentation. Thank you for your attention to this matter. I look forward to your prompt response and reimbursement of the documented expenses. Kind regards, Minu Anamaria GvardjanΔiΔ
- Ljubljana-Lisbon
- Economy
- Claim escalated to airline
Berenice Z
Verified | Jul 16, 2026Athens-Paris
Economy
No reason given
The aeroline booked me another flight for tomorrow 17th of july but I will lose 2 days in my work because of that. At the same time I have luggage at the airport in baggage do monde and I won't be able to pick up at time because my new flight will arrive later.- Athens-Paris
- Economy
Luke P
Verified | Jul 16, 2026Newcastle-Amsterdam
Economy
I bought new clothes I recieved my luggage at around 1pm 16th July My carry on bag was checked at the gate I filed a PIR on my friends phone
- Newcastle-Amsterdam
- Economy
Julia Y
Verified | Jul 16, 2026Edinburgh-Amsterdam
Economy
Technical problems
We were texted at 20.15 the evening prior to our flight to say that the flight had been cancelled. We had to contact the taxi firm to ask them to come at 02.00am instead of the 06.00am booking we had. We had to ask our house sitter to come four hours earlier than arranged and had to pay her for the extra four hours. We had to spend an extra four hours in Amsterdam airport. We are both in our mid to late seventies and the whole experience was very stressful.- Edinburgh-Amsterdam
- Economy
Isha S
Verified | Jul 16, 2026Amsterdam-Zurich
Economy
Following the cancellation of my original flight, KLM arranged a hotel stay and rebooked me onto another flight. However, I was unable to confirm the rebooked flight because the KLM app repeatedly crashed, and my booking was subsequently cancelled. As a result, I was forced to stay an additional night and make alternative travel arrangements at my own expense. time of flight - 21:05 - july 15 2026 time I got to the hotel - 1 in the night after massive travel confusion and super crowded shuttle run. The costs incurred were: Swiss Airlines replacement flight: β¬350 Additional hotel and meal expenses: β¬150
- Amsterdam-Zurich
- Economy
Ana Maria Y
Verified | Jul 16, 2026Amsterdam-Toulouse
Economy
My flight from Amsterdam (AMS) to Toulouse (TLS), with a connection at Paris Charles de Gaulle (CDG), was scheduled to depart from Gate F33. I arrived at the gate as indicated on both the airport displays and the Air France app. Shortly afterwards, I received a delay notification in the app. I approached the gate staff, who informed me that the flight would be delayed by at least one hour because the incoming aircraft was arriving from Nice, although this information was not reflected on the airport displays. After approximately one hour, I returned to the gate area. Several flights were experiencing delays at the same time, creating considerable confusion. As shown in the attached photographs, the signage in Terminal 2F makes it difficult to identify flight information from a distance, as the gate numbers largely obscure the flight displays, while the destination and flight number are shown in very small text. In addition, the delays were not consistently displayed on the information screens. Ground staff informed me that the incoming flight from Nice had been further delayed and that my flight could depart as late as 10:30 p.m. or later. Following this information, I remained in the gate area and monitored updates through the Air France app. When I returned to what I believed was my gate, I mistakenly stood at Gate F34, immediately adjacent to Gate F33. The display at Gate F34 contained no clear information allowing me to identify my error. When I realized that boarding for my flight was taking place next door at Gate F33, the gate was already being closed. I attempted to speak with the gate agents, who were assisting other passengers at the time, and despite the aircraft still being connected to the boarding bridge, I was denied boarding. I understand that Air France states that boarding announcements were made. However, I believe the confusion was significantly contributed to by inadequate signage, inconsistent delay information, and misleading guidance provided by ground staff. Furthermore, I was informed that my name was called using only "Garcia" rather than my full surname, "Yun Garcia," which may also have contributed to the misunderstanding. As a result, I missed my flight despite remaining in the gate area throughout the delay period. No Air France assistance was available to help me find an alternative solution. Consequently, I was forced to purchase a new ticket at my own expense and arrange overnight accommodation. I respectfully request reimbursement of the replacement ticket, hotel costs, and any related expenses incurred as a direct result of this incident.
- Amsterdam-Toulouse
- Economy
Luke P
Verified | Jul 15, 2026Newcastle-Amsterdam
Economy
It had all my clothes in and phone charger with european plug adaptor My luggage was seemingly the only one that was delayed It is apparently going to be delivered tomorrow (16th July 2026) between 12pm and 2pm Netherlands time I last saw the luggage when I checked in at Newcastle Airport I did file a PIR online I believe it is delayed luggage, not lost My carry-on bag was checked at the gate
- Newcastle-Amsterdam
- Economy
Tess D
Verified | Jul 15, 2026Amsterdam-Luxemburg
Economy
I paid 40 euros for excess weight, then the airline never loaded my luggage, so I filed a PIR with the LUX baggage assistance employees, and only recieved my luggage two days later. I had to buy extra toiletries and clothes to last two days or more.
- Amsterdam-Luxemburg
- Economy
Rui Barbosa S
Verified | Jul 15, 2026Amsterdam-Rio De Janeiro
Economy
Claim escalated to airline
On the date of travel, the airport was severely disrupted due to heavy snowfall, numerous flight cancellations, and an unexpected power outage. As a direct result, passengers faced exceptionally long queues for check-in and security. I arrived at the airport well in advance of the recommended time, yet was forced to wait approximately four hours in line due to these extraordinary circumstances, which were entirely outside my control. When I finally reached the counter, staff from KLM Royal Dutch Airlines informed me that I would not be able to board and explicitly instructed me to proceed to a hotel, assuring me that the related costs would be covered. I relied on these instructions in good faith. It is therefore unacceptable that the company now refuses reimbursement and effectively disregards the guidance provided by its own representatives. Furthermore, providing explicit instructions to incur hotel expenses and later denying reimbursement constitutes a failure to honor the airlineβs duty of care and a breach of legitimate passenger expectations created by your staffβs representations. This inconsistency is not acceptable. My sister-in-law was travelling on the exact same flight as I was and experienced the same disruption. She submitted a reimbursement request using virtually the same wording and supporting documents that I used for my claim, yet her expenses were approved and reimbursed. For your reference, her case number is C-10781660. Given that our circumstances were identical and our claims were based on the same facts, I find it difficult to understand why my claim has been rejected while hers was accepted. This inconsistency raises serious concerns about how these cases are being assessed.
- Amsterdam-Rio De Janeiro
- Economy
- Claim escalated to airline
Christina M
Verified | Jul 15, 2026Amsterdam-Zurich
Premium economy
Delay due to cancellation, got bumped from first flight of the day to last flight (single traveller), they had no economy premium, arrived to late to make the public transport to my mother's place thus had to use taxi. Missed out on the day's vi
07:10 flight got cancelled and although a single traveller with only hand baggage I got bumped to the last flight of the day. That flight had no premium economy for which I had paid, I missed out on one day visit of my 89 year old mother and had to take a taxi instead of being able to use public transport which was going to stop for the night. Could not rebook as lines were busy. Ground staff rude and unhelpful.Overall
- Bumped from 07:10h flight to 20:05h, no premium, missed 1 day, missed public transport
- Nothing
- Amsterdam-Zurich
- Premium economy
- Loss: β¬1080
- Desired solution
Alisson Henrique M
Verified | Jul 15, 2026Amsterdam-Rio De Janeiro
Economy
Claim escalated to airline
On the date of travel, the airport was severely disrupted due to heavy snowfall, numerous flight cancellations, and an unexpected power outage. As a direct result, passengers faced exceptionally long queues for check-in and security. I arrived at the airport well in advance of the recommended time, yet was forced to wait approximately four hours in line due to these extraordinary circumstances, which were entirely outside my control. When I finally reached the counter, staff from KLM Royal Dutch Airlines informed me that I would not be able to board and explicitly instructed me to proceed to a hotel, assuring me that the related costs would be covered. I relied on these instructions in good faith. It is therefore unacceptable that the company now refuses reimbursement and effectively disregards the guidance provided by its own representatives. My aunt was travelling on the exact same flight as I was and experienced the same disruption. She submitted a reimbursement request using virtually the same wording and supporting documents that I used for my claim, yet her expenses were approved and reimbursed. For your reference, her case number is C-10781660. Given that our circumstances were identical and our claims were based on the same facts, I find it difficult to understand why my claim has been rejected while hers was accepted. This inconsistency raises serious concerns about how these cases are being assessed. I arrived in my final destination with over a day of delay. I missed my hotel booking in the final destination, which I had to pay extra price for last minute booking. On top I missed important personal events.
- Amsterdam-Rio De Janeiro
- Economy
- Claim escalated to airline
Nada M
Verified | Jul 14, 2026Zagreb-Kristiansand
Economy
Claim escalated to airline
There was no room for me on the plane so I had to stay overnight in Amsterdam. I had my flight the followinh day. I experienced a grest deal of stress besause I dont speak english and I was left alone without any assistance.
- Zagreb-Kristiansand
- Economy
- Claim escalated to airline
Anthony B
Verified | Jul 14, 2026Newcastle-Munich
Economy
I feel i was unfairly treated by Klm 1854 gate operating staff on 26 June 2018 as they closed the gate as I arrived there π€ to add insult to injury Klm failed to remove my case from this same flight however they did find the case of the friend I was travelling with a Mr John Hill from Blyth so we headed bk through customs & immigration & returned To Klm Newcastle check in desk to report my missing case & book new flights & these new flights were re routed. NCL to CDG & CDG TO Munich. upon arrival I lodged a missing case file with the help of Munich airport staff who were very helpful .. However the biggest disruption for myself was the loss of my hearing aid charger as I am profoundly Deaf which was in this case. Re-chargeable Type. Resound Vivia.the Loss of which caused myself great distress on my holiday
- Newcastle-Munich
- Economy
Jacqueline H
Verified | Jul 13, 2026Amsterdam-Porto
Economy
Made our holiday very stressful with having no clothes , toiletries, accessories and medication.no charger for my mobile phone of which I needed to keep charged for contact about my 99 year old mother making sure she is okay. Some of our medication was in the suitcase so couldnβt take for these days with no case. not many places available to buy clothes from where our hotel was. Very upset that we didnβt know where our rep was or what coach we were on to find out it had left without us. Then to be told by rep after eventually getting hotel telephone number to be told you will have to get a taxi and be reimbursed. Made us scared as we hadnβt got a clue where the hotel was, limited communication with taxi driver . Got to hotel and then was told that suitcase would be at airport and would get it the following day but no, so had to wash clothes and try getting dry overnight with a little hairdryer.Then told suitcase wasnβt there but in the next sentence it was there and I had to give all my details of which I had already done at the airport. my rep suggested I go and get my case and I would have to pay the taxi there and back again. I refused and she rang for me to speak to a lady about my details. The lady then said it would be at the hotel the next day, (Tuesday) which it was. Suitcase did arrive , which is brand new and has been cracked so not at all happy .
- Amsterdam-Porto
- Economy
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