KLM Royal Dutch Airlines complaints: comments, page 7
2,012 comments
Judith A
Verified | Aug 15, 2026
Lagos-London
Economy
Claim escalated to airline
No reason given
Disruption started when we landed at Schipol. I saw they had re routed me to LUXOR to land at London City Aiport not Heathrow for the 1st July! The Schipol staff at counter 6 were awful and racist. The female ground crew and a security man acted like a bunch of bullies when I told them I could not take the alternative flight they had given me because I had to get to work that day. I told them I was not leaving that area until they got me a flight. I had nowhere else to go! They said there was nothing they could do and called security on me despite the fact that I was embarrassingly in tears. The security man then told the klm hostesses not to attend to me. They treated me as 'invisible' while the security man called his supervisor to report me. Basically, I had no rights. In Schipol I was treated like a common criminal. The flight I eventually managed to get for the same day was still Luxor - London City Airport. It was cancelled. I managed to get another flight for the 30th, but going through Manchester to London Heathrow. All in a bid to get to work on time. I missed work. My ability to get this flight also confirms that the awful staff at counter 6 just did not want to assist me. My luggage did not come for 2 days. The whole experience left me traumatised and depressed. I have written a complaint using their form, it has not even been acknowledged. I received Β£520 from them for delayed luggage, after inconveniencing me for 2 days, and nothing for the harrowing experience, delays and cancellation.
- Lagos-London
- Economy
- Claim escalated to airline
Nelly M
Verified | Aug 15, 2026Manchester-Amsterdam
Economy
Successful claim
Arrived at Manchester airport on 14/08/2026 at 7 pm for my flight to Amsterdam. I was then denied boarding by the airline, was told there were no available seats. I was booked for the next morning flight at 6AM which was also delayed. I was provided with 1 night accommodation at Ibis hotel. I lost 1 night worth of accommodation in Amsterdam
- Manchester-Amsterdam
- Economy
- Successful claim
Dalitso James Z
Verified | Aug 15, 2026Manchester-Amsterdam
Economy
Successful claim
We arrived at Manchester airport on time (14th August 2026) and we were told all the seats were fully reserved. We were booked for the next morning flight at 06 00hours. We were provided with accommodation at Ibis hotel at Manchester airport. Further, we lost one night worth of accommodation in Amsterdam.
- Manchester-Amsterdam
- Economy
- Successful claim
Doris G
Verified | Aug 14, 2026Stockholm-Cork
Economy
I checked in with 10 luggages, 9 has arrived , one has not come and one distroyed. Which means i can not used it at all next time
- Stockholm-Cork
- Economy
Anonymous member
Verified | Aug 14, 2026Amsterdam-Catania
Economy
We need to organize the compensation
My flight from Amsterdam to Catania was delayed. I had to fly to Palermo. But KLM helped me to book the new flight, thank you. I would like to ask for compensation because I had to spend money and time reaching Catania (busses, taxi)Overall
I would like to ask for compensation. My flight was cancelled. I had to fly to Palermo instead of Catania end spend money on taxi and the buses in order to reach another city. 
Usually trusted company, ready to help
- Amsterdam-Catania
- Economy
Nahdia K
Verified | Aug 14, 2026London-Amsterdam
Economy
I went to the desk to board the plane and they said that my ticket is on standby and that everyone else checked in before me so I couldnβt get on that flight, but they have put me on the next flight available I was panicking so much that I nearly went into a panic attack. I havenβt solo travelled before and itβs my 40th birthday present from my family. The staff did make me feel very comfortable gave me a few vouchers for different things and now Iβm just sat here waiting calmly.
- London-Amsterdam
- Economy
Meriem A
Verified | Aug 14, 2026Δ°stanbul-Kristiansand
Economy
Successful claim
Technical problems
We contacted KLM through agents in Expedia 5 times on August 14, as well as KLM on the 12 when our flight was cancelled. We walked to KLM, SAS and Pegasus desk office today, 14 August 2026, where we asked for compensation but no help was given.- Δ°stanbul-Kristiansand
- Economy
- Successful claim
Noel R
Verified | Aug 14, 2026Manila-Bergen
Economy
this delayed will cause spend a lot of money sending to another place since it could not catch to our stay while we were in norway and pay to the agent for the extra expenses to sent to our next destination.
- Manila-Bergen
- Economy
Marianne M
Verified | Aug 13, 2026Dublin-Billund
Economy
All our checked in luggage 4 cases were missing when we got to Billund airport and we only got them the following day. We had to buy toiletries and some clothing to get by until then.
- Dublin-Billund
- Economy
Kate J
Verified | Aug 13, 2026Cardiff-Amsterdam
Economy
Claim escalated to airline
Technical problems
I am requesting a final review of my claim relating to flight KL1092 from Cardiff to Amsterdam on 9 July 2026. KLM's email confirmed compensation of β¬250 and reimbursement of β¬25 expenses, but only for one passenger. The booking contained two passengers and I require clarification as to why the second passenger has not been compensated. Your email also states that supporting documents were not provided. Hotel documentation and proof of payment have been supplied and are attached again for ease of reference. I do not understand how these losses can be considered unforeseeable or too remote to be recoverable. The hotel expense arose directly as a consequence of the significant delay to flight KL1092. Due to the delay, we arrived too late to continue our journey to Tilburg and missed the final train connection. As a result, we were unable to reach our pre-booked accommodation in Tilburg that evening and would have been stranded at Schiphol Airport overnight. Faced with those circumstances, we booked a room at the Ibis Schiphol Amsterdam Airport at a cost of Β£84 (β¬98). This was the most reasonable and economical option available and was substantially less expensive than the alternative of travelling to Tilburg by taxi or Uber, which would have cost Β£200 (as quoted by Uber). The hotel booking was an unavoidable expense incurred solely because of the delay to our flight. Had the flight operated as scheduled, this cost would not have arisen. I therefore request: 1. Reimbursement of the Ibis Schiphol Amsterdam Airport hotel cost, since you have stated you cannot reimburse our Ibis Tilburg booking. 2. Clarification as to why compensation appears to have been paid for only one passenger when two passengers travelled under the booking (note I am yet to receive any refund in my bank). 3. Payment of outstanding compensation due to the second passenger. I previously replied to KLM's email on 1 August 2026 and subsequently chased for a response on 4 August, 5 August, 9 August and again on 13 August 2026, but have not received a response. I am now escalating the complaint through the appropriate dispute resolution process.- Cardiff-Amsterdam
- Economy
- Claim escalated to airline
Aung Khin S
Verified | Aug 13, 2026Singapore-Amsterdam
Economy
On 11 August 2026, I presented myself for check-in at Singapore Changi Airport for KLM flight KL836 from Singapore (SIN) to Amsterdam (AMS), booking reference CQV2XO. I was denied boarding by KLM staff at the check-in counter. The reason given was related to travel documentation β specifically I did not have a return ticket from Amsterdam to Singapore at that time. My visa (Hungary Schengen Type C) was valid and correct for travel to Amsterdam as Type C Schengen visa is valid for all Schengen countries including Netherlands. As a result of the denied boarding I incurred additional out of pocket expenses including alternative travel arrangements to reach my destination. I am requesting full compensation for denied boarding and refund of my unused ticket.
- Singapore-Amsterdam
- Economy
Timothy S
Verified | Aug 12, 2026Rome-Amsterdam
Economy
Claim escalated to airline
I was delayed at rome immigration and reacted at klm gate at 17:00 and i was denied to board by klm cabin that I was late
- Rome-Amsterdam
- Economy
- Claim escalated to airline
Hans I
Verified | Aug 12, 2026Luxemburg-Stockholm
Economy
Successful claim
Two of our suitcases were delayed with all our belongings, so we had to buy new items in Stockholm, on the boat to Finland and in Finland. We had social events to attend and had to try to fit in as best as possible with the new clothes and toiletries we had to buy. That was quite upsetting. Even when we returned after our holiday not all was returned and we had to buy extra clothes that I haven't even made a claim for. We declared both suitcases lost up arrival in Stockholm. ARNSK25382 and ARNSK25384. ARNSK25384 we received upon our return to Luxembourg on the 21st of July. ARNSK25382 was returned on the 30th of July.
- Luxemburg-Stockholm
- Economy
- Successful claim
Beatrice W
Verified | Aug 12, 2026Accra-Birmingham
Economy
Successful claim
The suitcase was damaged, all the food items was damaged and that same day my daughter Inlaw spent over Β£230 to buy me clothes and other items because we didnβt know how long the suitcase would have arrived. We spent over 3 hours at the airport, trying to find the suitcase, not knowing that the suitcase did not board with the flight. Itβs was a very stressful situation to go through after a long flight.
- Accra-Birmingham
- Economy
- Successful claim
Ivar D
Verified | Aug 12, 2026Amsterdam-Athens
Economy
i am a medical engineer and had to repair a device. Had to stay 1 night longer and buy a new ticket for my backflight
- Amsterdam-Athens
- Economy
Kaitlin D
Verified | Aug 11, 2026Birmingham-Amsterdam
Economy
We were without our luggage for the entire duration of our trip, from arriving in Amsterdam on Friday until we returned home on Monday. This was particularly upsetting as we had planned and paid for a two-day festival on Saturday and Sunday, and our luggage contained the clothes, toiletries and personal belongings we had specifically packed for the trip. We had no choice but to purchase replacement clothing, toiletries and other essential items in Amsterdam, resulting in significant unexpected expenses. This also meant that a considerable amount of our holiday was spent trying to replace items we had already packed and paid for, rather than being able to enjoy our trip. We have provided receipts for the necessary purchases and would like to be fully reimbursed for these reasonable expenses. We also feel that the significant inconvenience, distress and disruption caused by being without our belongings for the entire holiday should be taken into consideration when assessing our claim.
- Birmingham-Amsterdam
- Economy
Jonathan K
Verified | Aug 11, 2026Birmingham-Amsterdam
Economy
We were without our luggage for the entire duration of our trip, from arriving in Amsterdam on Friday until we returned home on Monday. This was particularly upsetting as we had planned and paid for a two-day festival on Saturday and Sunday, and our luggage contained the clothes, toiletries and personal belongings we had specifically packed for the trip. We had no choice but to purchase replacement clothing, toiletries and other essential items in Amsterdam, resulting in significant unexpected expenses. This also meant that a considerable amount of our holiday was spent trying to replace items we had already packed and paid for, rather than being able to enjoy our trip. We have provided receipts for the necessary purchases and would like to be fully reimbursed for these reasonable expenses. We also feel that the significant inconvenience, distress and disruption caused by being without our belongings for the entire holiday should be taken into consideration when assessing our claim.
- Birmingham-Amsterdam
- Economy
Jonathan K
Verified | Aug 11, 2026Birmingham-Amsterdam
Economy
Couldnβt go to the festival we planned had no make up for the girls nothing no clothes outfits to wear . Ruined the whole holiday. I had work folders in my bag too so couldnβt even do my work while I was away. Totally unacceptable. Had to spend so much money which couldnβt even afford to do so.
- Birmingham-Amsterdam
- Economy
Mireille L
Verified | Aug 11, 2026Palermo-Amsterdam
Economy
Successful claim
Influence by other flights
I didn't make my connection with KLM - I was put onto another ITA flight the next day. Then this flight was also delayed by another 2 hrs, the delay ended up being 23 hours total between Italy and Netherlands. They also insured me that my luggage would be put onto this next flight but as soon as I got onto the flight the next day, I saw that my luggage tag wasn't close to me. I mentioned this to the persor and he checked with the staff. They again insured me all luggage was on board. When I kept pushing, they finally concluded it indeed wasn't on board as it was with the KLM section in the luggage area and they couldn't access it. This seems to me something they could have anticipated on very easily. My luggage was then again not scheduled for the day after so I don't know when I'm getting it back at this stage. The only decent thing I can say, is that they do put you in a nice hotel and they upgraded me to business.- Palermo-Amsterdam
- Economy
- Successful claim
Anne Rosi G
Verified | Aug 10, 2026Baltimore-Amsterdam
Economy
Strike
I am requesting compensation under Regulation (EC) No. 261/2004 for two flight disruptions during my round-trip journey between Amsterdam and the United States. Although the flights were operated by Delta Air Lines, they were purchased from KLM under KL flight numbers as a single booking. I therefore request that KLM assess this claim or coordinate with Delta without requiring me to pursue separate claims. Outbound (18 July 2026): My itinerary consisted of KL6059 (AMS-MSP, operated by Delta) connecting to KL6328 (MSP-MSN). The first flight departed approximately 45 minutes late, causing me to miss my connection. As a result, I arrived in Madison about four hours later than scheduled. Return (27-29 July 2026): My original itinerary was KL7282 (BWI-MSP, operated by Delta) connecting to Amsterdam. The first flight experienced repeated delays with limited information before passengers were informed that the delay was due to a lack of available flight crew. By then, I had missed my connection and was rebooked for the following day via Boston. The replacement Boston-Amsterdam flight was also delayed after passengers had boarded, requiring us to deplane because of a mechanical issue. The flight eventually departed several hours later, and I arrived in Amsterdam at approximately 10:00 on 29 July, about one day later than originally scheduled. I previously submitted claim C-11647188 to KLM but was informed only that the matter had been forwarded to Delta. As my contract of carriage was with KLM and my ticket was issued under KL flight numbers, I respectfully request that KLM formally assess my claims under Regulation (EC) No. 261/2004 rather than redirecting me without a substantive determination. In addition, despite requesting a written Statement of Delay both at the airport and through Delta Customer Support, I was repeatedly redirected and was unable to obtain the requested documentation. I respectfully request compensation under Article 7 for both disrupted itineraries, confirmation of the official cause recorded for each delay, and reimbursement of any reasonable expenses incurred upon submission of supporting documentation. These disruptions significantly affected both my professional responsibilities and personal commitments. While I understand that Regulation (EC) No. 261/2004 provides fixed statutory compensation rather than damages for inconvenience, I hope KLM will take into consideration the extent of the disruption, the lack of clear communication throughout the journey, and the repeated difficulty I encountered in obtaining documentation regarding the delays.- Baltimore-Amsterdam
- Economy
George W
Verified | Aug 10, 2026Amsterdam-Glasgow
Economy
Claim escalated to airline
We arrived at GLA around 23:15 on the 7th of August, this is 7 hours later than the scheduled arrival time of the original flight which was due at 16:15. Because of this delay I missed a 3.5 hour shift at my work which I was meant to start in Glasgow at 17:30 that evening, resulting in me losing 3.5 hours worth of pay. Due to this flight being overbooked my employment was jeopardised and caused further stress to which was already a stressful situation especially for Sophie who experiences a lot of anxiety surrounding travel. We also spent a significant amount of time uncertain of when we were going to arrive in Glasgow which was particularly stressful due to a flight we had the following morning from GLA. We were given vouchers of 15 euros each to use in the airport which would not even cover a full meal each for a 7 hour period, this we felt was not enough for how long we spent inside the airport.
- Amsterdam-Glasgow
- Economy
- Claim escalated to airline
Matt S
Verified | Aug 10, 2026Birmingham-Amsterdam
Economy
delayed flight rationale required for insurance claim
Hi KLM Customer Services, In order to process an insurance claim for a flight delay, i require the route cause for the delay on flight: KL1046 from BHX to AMS on Monday 29 June 2026 has been delayed. The new departure time is 14:45. Please can you provide the rationale ASAP. Thanks, MattOverall
- delayed flight
- Birmingham-Amsterdam
- Economy
- Desired solution
Other
Eva B
Verified | Aug 10, 2026Marseille-Copenhagen
Economy
I didnt receive any of my luggage when I got of my flight. That same day I had another trip planned so I had to go on that trip without any of my things because I already had the tickets booked. That also included contact lenses and eczema medicine. I have one big rucksack that is missing, i last saw it at the Marseille airport where I checked it in. I filled the PIR report at the Copenhagen airport.
- Marseille-Copenhagen
- Economy
Amanuel O
Verified | Aug 9, 2026Brussels-Trondheim
Economy
My luggage contained food and other essential items for my children, which cost approximately **β¬245** to replace due to the five-day delay. I still have not received my luggage. In addition, tracking the luggage was extremely difficult, and I had to spend a considerable amount of time following up on its whereabouts. This caused significant inconvenience and prevented me from carrying out my regular work properly during this period.
- Brussels-Trondheim
- Economy
Antonia R
Verified | Aug 9, 2026Amsterdam-Lisbon
Economy
Successful claim
To Whom It May Concern, I am writing to submit a formal claim regarding a severe operational failure and the critical consequences resulting from the mishandling of my baggage during my travel to my final destination, Lisbon. Property Irregularity Report (PIR): LISTP44956 Boarding my first flight, the KLM counter/gate staff repeatedly demanded that we check our carry-on baggage into the aircraft hold. As a passenger, I explicitly and repeatedly refused to send my carry-on bag to the hold, explaining that I had an extremely tight connection of only 40 minutes at the transfer airport, making the risk of a baggage misconnection imminent. Disregarding my clear refusal and without my informed consent, the airline representative took my boarding pass, printed the tags, and coercively proceeded to send my carry-on bag to the hold. As I warned your staff, the bag failed to transfer during the 40-minute connection and did not arrive at my final destination in Lisbon, where I remained without my belongings for over 24 hours. The most critical aspect of this negligence was that inside my carry-on bag, I was carrying my daily prescription medication (Sertraline, 100 mg/day) for the management of recurrent depression. Due to the arbitrary removal of my carry-on baggage, I was left entirely without my daily medication abroad. During my stay, I was unable to purchase it in pharmacies in Portugal, as medical prescriptions issued in Chile were not directly valid within the local health network. This abrupt interruption of my medical treatment posed a direct risk to my physical and psychological health, causing a severe detriment that went far beyond the mere inconvenience of delayed luggage. I demand a prompt investigation into this incident, as well as formal compensation for the damages and severe hardship caused by your staff's actions. Sincerely, Antonia Ricalde
- Amsterdam-Lisbon
- Economy
- Successful claim
Max R
Verified | Aug 9, 2026Johannesburg-Amsterdam
Economy
Allegedly my suitcase will arrive today, but I was told when I made the PIR at the airport that the suitcase was just left behind in Johannesburg with no reason.
- Johannesburg-Amsterdam
- Economy
Luca A
Verified | Aug 7, 2026Milan-Amsterdam
Economy
No reason given
They cancelled our flight the day of the flight without giving us alternative of another flight the same day.- Milan-Amsterdam
- Economy
Eloi T
Verified | Aug 7, 2026Brussels-Portland
Economy
Successful claim
Technical problems
Contact them through their whatsapp chat bot that provided me with some options that where not inline with reality. Customer service tried to help but it took very long and I feel like the bare minimum was done to assist me. Attached are the WhatsApp screenshots and screenshots of the three calls I made to KLM costumer service (NL and BE).- Brussels-Portland
- Economy
- Successful claim
Jos V
Verified | Aug 6, 2026Bristol-Amsterdam
Economy
Claim escalated to airline
They tell us to book hotel Flight offeren did not fit because of further needs So rebooked easyjet
- Bristol-Amsterdam
- Economy
- Claim escalated to airline
Matthew James S
Verified | Aug 6, 2026Newcastle-Hamburg
Economy
Technical problems
My flight from Newcastle was delayed meaning I missed my connecting flight to Hamburg over 3 half hours late this was a work trip- Newcastle-Hamburg
- Economy
John G
Verified | Aug 6, 2026Manchester-Amsterdam
Economy
Delays with the lifts at Manchester Airport, i stood in a queue for 30-45min to get to the upper floor because bags were not allowed on the ecalators even small ones as a contingency. I Checked in at the desk had both bags scanned and ribboned, i took my golf bag to the oversized baggage scales and headed too security. I had to be ushered through security because of the que delay at the lifts and there was a massive que of 300 people waiting to get through security. At this point I'd been at the airport an hour and I had around 30mins to get through security and to boarding! So stress from moment one. Landing at Schipol I received my main luggage but my golf bag was missing, it had been left behind in Manchester. I found the KLM service desk and asked about my golf bag, gave all relevant information and was asked to fill out missing baggage form the assistant located my missing bag and advised me it would be on the last flight that evening and delivered to my staying address tomorrow; none of which happened..... I phoned to ask details of what was happening the next day and asked for an eta, all phone calls over the next 2 days I got the same response, "check your e mails for updates", my golf clubs landed late Friday evening 2 and a half days after my inital flight. I missed a tournament on the Friday and had to make arrangements to pick them up on the Saturday morning, after my father received a phone call around 9pm saying the clubs had landed and are available to pick up and available to pick up from 6am (i requested pick up because delivery wasnt guaranteed and would have been delayed again by 12-48 hours). we collected them around 8.10am with a tee time schulded for 10.20am. This whole experience with the delay has been terrible. KLM has offered me Β£85 compensation for a 3 day baggage delay and not even reimbursed my inital extra baggage fee, if they have calculated with the baggage fee its even worse at Β£35..... I asked for Β£250, they have under delivered so I'm handing it over, I also bought the optional insurance with Allianz if that's helpful?
- Manchester-Amsterdam
- Economy
Anastasia P
Verified | Aug 5, 2026Milan-Amsterdam
Economy
Successful claim
No reason given
They started the process to refund my ticket after offering an alternative flight the next day going to Paris and then Amsterdam that couldnβt work for us- Milan-Amsterdam
- Economy
- Successful claim
Robert S
Verified | Aug 5, 2026Economy
Flight KL1317 from Amsterdam to Warsaw was cancelled
Flight KL1317 from Amsterdam to Warsaw was cancelled New flight makes more than 3hours 20minutes deley in my trip. Waiting on aiport.- Economy
- Loss: β¬30
- Desired solution
Expenses reimbursement
Shane R
Verified | Aug 3, 2026Manchester-Amsterdam
Economy
Technical problems
30th July at first it was delayed, then completely cancelled, and we were sent another flight for the following morning an indirect flight which we had paid for a direct flight. I then phoned up the klm customer service and got the flight changed the evening of the 30th.- Manchester-Amsterdam
- Economy
Francois L
Verified | Aug 3, 2026Montreal-Stockholm
Economy
Claim escalated to airline
Influence by other flights
Flight KL672 on 28 June 2026 from Montreal (YUL) to Amsterdam (AMS) was delayed at departure. Arrived 30 minutes late at schipol ARM As a result of this delay, I missed my scheduled connecting flight KL1217 from Amsterdam (AMS) to Stockholm Arlanda (ARN). KLM automatically cancelled this connection and rebooked me on SK1556, resulting in my arrival at my final destination more than 10 hours later than originally scheduled. I submitted a compensation claim to KLM under Regulation (EC) No. 261/2004 (case reference C-11613747). KLM rejected my claim, stating that the delay was caused by "adverse weather conditions" and therefore constituted extraordinary circumstances. I dispute this rejection, as no extraordinary circumstances applied to this flight to my knowledge. Weather conditions were normal, and the delay appears to have been caused by operational constraints related to the departure from Montreal. I submitted a second request to KLM (case reference C-11543920) asking them to review their decision, but I have received no response after more than 10 days. I would therefore like to pursue my claim for the β¬600 compensation provided under Regulation (EC) No. 261/2004.- Montreal-Stockholm
- Economy
- Claim escalated to airline
Rajesh K
Verified | Aug 3, 2026Economy
Response from KLM is terrible
Dear Team, Our partner World Transport Easy booked the subject shipment from France to Delhi under as per attached MAWB HAWB MAWB: 07405699330 The shipment scheduled on the 22nd July flight to Delhi, since 22nd July STILL NOT LANDED- Economy
- Desired solution
Other
Carla A
Verified | Aug 3, 2026Los Angeles-Istanbul
Economy
Technical problems
My original itinerary was: * Flight KL602: Los Angeles (LAX) to Amsterdam (AMS) on 1 July 2026 (operated as scheduled) * Flight KL1959: Amsterdam (AMS) to Istanbul Airport (IST) on 2 July 2026, departing at 12:00 and arriving at 16:20 One day before my departure, I was informed that Flight KL1959 had been cancelled due to a technical issue. I was rebooked onto the following flight: * KL3102 (operated by Pegasus Airlines) * Departure: 16:35 from Amsterdam (AMS) * Arrival: 21:00 at Istanbul Sabiha GΓΆkΓ§en Airport (SAW) As a result of this cancellation, my layover in Amsterdam increased from approximately 3 hours to over 7 hours. Because of the unexpected delay, I had to pay for a capsule hotel at Schiphol Airport in order to rest. I also rearranged my airport pickup because rebooked flightβs arrival airport was a different airport. Since I was notified less than 14 days before departure and the cancellation was reportedly caused by a technical issue, I believe I am entitled to compensation under EU Regulation 261/2004. I also request reimbursement for my reasonable out-of-pocket expense for the capsule hotel.- Los Angeles-Istanbul
- Economy
Jorge P
Verified | Aug 1, 2026Mexico City-Duesseldorf
Economy
Claim escalated to airline
Technical problems
When we were already on the plane to take off it happened that the plane was damaged, as there was a situation with the nose of the plane. They took us all down and proposed to take a flight in the next 2 days. We couldn't wait that long so we decided to go by train to Germany.- Mexico City-Duesseldorf
- Economy
- Claim escalated to airline
Marco Antonio O
Verified | Aug 1, 2026Helsinki-Madrid
Economy
Claim escalated to airline
I am writing to file a formal claim regarding my checked baggage delayed on flight KL1507, Amsterdam (AMS) to Madrid (MAD) on July 29-30, 2025. *Passenger:* Marco Antonio Orozco MelΓ©ndez *PIR Reference:* MADKL90559 *Baggage Tag:* 0074887478 *Flight:* KL1507 Due to the delay of more than 24 hours, I had to purchase essential items (toiletries and basic clothing) in Madrid for a total of *β¬167,00*. *Legal Basis:* - Montreal Convention Art. 17(4) and 19: carrier liable for delay of baggage - Montreal Convention Art. 22(2): liability up to 1,288 SDR per passenger - EU Regulation EC 889/2002 implementing Montreal Convention I am requesting full reimbursement of β¬167,00 as per the above regulations. All original receipts are attached and are reasonable, necessary and mitigated. Thank you for your prompt resolution. Kind regards, *Marco Antonio Orozco MelΓ©ndez*
- Helsinki-Madrid
- Economy
- Claim escalated to airline
Portia B
Verified | Aug 1, 2026Cardiff-Belgrade
Economy
In my luggage I had my gut tablets as I have problems with my stomach(you can see this in my luggage), expenses for getting back to the airport to collect my luggage and to get back to my destination again as the guy on lost and found said it's quicker to collect the luggage from the airport as if you select delivery it takes longer, I have work on Monday so this caused me stress as I have all of my makeup in the luggage, also at Cardiff I was asked to check my luggage in alough it was my hand luggage, I received a message about this actually prior to arrival, so I had trust that my luggage would be on my plane. Luckily I took out my retainers last minute as I need to use these every night. My clothes and shoes are in there. I've had to cancel my plans today with friends as I now have to visit the airport again.I haven't received my luggage, I am missing one bag, the airline did not provide any cash, I last saw my bag in Cardiff, my carry on was checked in as they needed people to do so, my flight overall was 500 euros return,
- Cardiff-Belgrade
- Economy
Yasmin H
Verified | Jul 31, 2026Leeds-Amsterdam
Economy
The suitcase has arrived damaged as well as the case not arriving at the airport when we did. This was a mini moon after getting married in June. This was not what we expected. Given the short flight you would think it would have less hiccups. 1 missing bag, no cash allowance. Had already been and bought clothes before we received the luggage back to us at the hotel. Filed a report for delayed/ missing luggage.
- Leeds-Amsterdam
- Economy
Dries D
Verified | Jul 31, 2026Amsterdam-Oslo
Economy
Claim escalated to airline
I got 100 euro and later after complaining 228 euro compensation but thats way to much for all the material I lost! reference C-11189039, baggage tag 0074898490, flight KL1197 on 20 March 2026, AmsterdamβOslo
- Amsterdam-Oslo
- Economy
- Claim escalated to airline
Viktoria K
Verified | Jul 31, 2026Bristol-Tallinn-ulemiste International
Economy
Claim escalated to airline
On 29 July, my two bags were delayed following my journey from the UK to Tallinn via Amsterdam. They were originally intended to remain as hand luggage, but I was instructed by KLM staff at check-in to place them in the hold because the flight was full. Before doing so, I specifically sought reassurance that they would arrive safely at my final destination and was assured that they would. Unfortunately, neither bag arrived in Tallinn, leaving me without my essential belongings for the start of my 10 days stay. I immediately filed a Property Irregularity Report (PIR) after discovering that my baggage was missing. My luggage contained my prescribed Metaject injection for rheumatoid arthritis, other prescription medication, my glasses and contact lenses, clothing, toiletries, skincare products, and other personal belongings. As a result of the delay, I was forced to purchase essential replacement items and incurred unexpected expenses. The delay also had a significant impact on my health and wellbeing, as I missed my scheduled medication and was left without my glasses and contact lenses, making it difficult to see properly. The airline did not provide any financial assistance or cash allowance to help cover these costs. I received both bags on the afternoon of 31 July. However, the airport advised that delivery could take place at any point within a 24-hour window and was unable to provide a more specific time. As I could not remain at my accommodation waiting all day, I had no reasonable alternative but to pay for a taxi to collect my luggage from the airport. I am therefore seeking reimbursement for all reasonable expenses incurred as a direct result of the baggage delay, including essential replacement purchases and transportation costs, in accordance with the applicable baggage compensation rules.
- Bristol-Tallinn-ulemiste International
- Economy
- Claim escalated to airline
Yiting H
Verified | Jul 31, 2026Amsterdam-Taipei
Economy
I was travelling alone with a one year old baby, while also 28 weeks pregnant so traveling itself was challenging, and then upon arrival in Taiwan I was told my suitcase had not arrived and was still in Amsterdam. All my babies items were inside the suitcase, toiletries, clothes, eating utensils, daipers and snacks. So I had to go to Costco to buy everything I was missing because it was in the suitcase; and given my situation with the baby and being pregnant and the huge inconvenience and stress caused the first night back home with no items, Costco was the best place to restore some convenience and buy everything required from one place.
- Amsterdam-Taipei
- Economy
Yiting H
Verified | Jul 31, 2026Amsterdam-Taipei
Economy
Extremely Disappointing Flight Experience
I booked my ticket through China Airlines and traveled on Flight KL807 / CI9388 from Amsterdam to Taipei. I was five months pregnant and traveling alone with my 22-month-old child. The check-in staff was unfriendly and offered no assistance. During the flight, I pressed the call button and waited nearly two hours, but no cabin crew responded. After arriving in Taipei, I discovered that my checked baggage had been left behind in Amsterdam. This experience was extremely disappointing and unacceptable. I hope KLM will investigate this incident and provide an explanation and appropriate compensation. As a pregnant passenger traveling alone with a young child, I expected a much higher standard of care and assistance from KLM.Overall
- POOR CUSTOMER SERVISE AND BAGGAGE LOST (I WAS PREGNENT AND WITH ONE BABY WITH ME, NO CREW TRY TO HELP. AND THE END OF TRIP CAN'T GET MY SUITCASE WAS A DISASTER.))
- Amsterdam-Taipei
- Economy
- Loss: β¬150
- Desired solution
Enrique A
Verified | Jul 30, 2026Munich-Mexico City
Economy
I just come to the airport and they told me that my fly was completed overbook, and thatβs why I could get in to the plane for that reason the airline changed my flight to Iberia and now Iβm waiting to travel with them, I already talked with people from the reception and they told me that l will get a compensation for the incident!.
- Munich-Mexico City
- Economy
Ciaran M
Verified | Jul 29, 2026Amsterdam-Dublin
Economy
Claim escalated to airline
When trying to check in for the flight the morning of the 16th of July, the website wouldnβt allow us to pick a seat or check on a bag. We kept receiving a notice telling us to see the desk at the airport. When we arrived at the airport, we were told that the airline had overbooked the flight and that we do not have a seat home. I was also forced to pay β¬80 to check on a bag at the airport, because the website wouldnβt allow me to check on a bag as we were unable to check in. Is there a reimbursement of the difference in cost between paying online for a bag and at the airport???
- Amsterdam-Dublin
- Economy
- Claim escalated to airline
Nicola P
Verified | Jul 29, 2026Alesund-London
Economy
I was denied boarding at Amsterdam airport and KLM offered to fly me to Bristol as that was where I was going to take the bus I was supposed to catch to from London.
- Alesund-London
- Economy
Elizabeth C
Verified | Jul 29, 2026Leeds-Munich
Economy
The luggage was lost then located after I'd arrived on outward journey to Munich flight ZUO8MX booking no. And delayed then arrived 4 hours later damaged wheels for my assistance as on disability Assistance on flights causing me distress. I've attached photos . To other claim App from. Also delays and then further lost luggage on return from Schiphol airport . Distress on both flights and damaged luggage checked in . No receipt for case as bought in 2024/5 but I need new case . Also ruined my short holiday at Munich. KLM have on line ticket proof and check in luggage appx Β£38 each way. And I've sent the boarding passes and tickets from reported luggage damage and loss and delays.
- Leeds-Munich
- Economy
Elizabeth C
Verified | Jul 29, 2026Munich-Leeds
Economy
On both flights my luggage never arrived both to Munich from Schiphol and then return flights from Schiphol to Leeds Bradford airport . 8/7/26 and return flight 16/7/26. Outward flight when case was located and sent hours later it was damaged. On both flights I was on Assistance and needed help and it was very distressing not being able to use my wheels on case. I've no receipt for case but KLM have my proof of payment for check in appx Β£78 for both flights for my case . They asked me to check in but I paid. My case was purchased around 2024/5 and no receipt but sent photos of damage and proof of check in luggage and PIR report ref MUCKL 25862 . I will need to buy a new case .
- Munich-Leeds
- Economy
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