KLM Royal Dutch Airlines complaints: comments, page 5
2,012 comments
Wajdi E
Verified | Sep 9, 2026
Montreal-Tunis
Economy
Technical problems
Formal Claim Letter **Wajdi Ennouni** 256 Rue Grenadier, Saint-Constant, QC, Canada wajdiennouni@gmail.com | +1 438-936-8946 **Date:** September 10, 2026 **To:** KLM Royal Dutch Airlines Customer Care / Claims Handling Department Amsterdam Airport Schiphol, The Netherlands **Subject: Formal Claim for Delay Compensation (β¬600), Involuntary Downgrade Reimbursement, and Refund of Unrendered Services β Booking Reference: Y7QQF3** Dear KLM Customer Care Team, I am writing to formally submit a claim regarding substantial flight disruptions, an unauthorized schedule rebooking, an involuntary seat downgrade, and physical discomfort experienced on my journey from Montreal (YUL) to Tunis (TUN) on September 6, 2026. ### 1. Booking and Disruption Details * **Passenger Name:** Wajdi Ennouni * **Booking Reference (PNR):** Y7QQF3 * **Scheduled Itinerary:** September 6, 2026, departing Montreal at 17:00 via Paris to Tunis, scheduled to arrive at 08:45 on September 7, 2026. * **Unauthorized Rebooking & Delay:** On the morning of September 6, my itinerary was modified without my consent to a significantly later flight (KL2153). Consequently, I did not arrive at my final destination (Tunis) until approximately 18:30 on September 7, 2026βa **delay of nearly 10 hours** against the scheduled arrival. * **Involuntary Downgrade:** I purchased confirmed premium upgrades: * **484.00 CAD** for the transatlantic premium upgrade. * **37.99 CAD** for the ParisβTunis premium flight segment. Both upgrades were cancelled without my authorization, and I was involuntarily downgraded to standard Economy. * **Physical Discomfort:** Due to pre-existing medical conditions (back and knee issues), the extended delay and confinement to a restricted, non-premium seat caused severe physical strain and consecutive days of acute back pain. ### 2. Legal Basis for Claim 1. **Fixed Delay Compensation of β¬600 (Regulation (EC) No 261/2004, Articles 5, 7, and the *Sturgeon* doctrine):** Under EU Regulation 261/2004, which governs flights operated by Community carriers from third countries into the European Union, a delay at the final destination exceeding 3 hours on an itinerary greater than 3,500 km establishes an entitlement to **β¬600 statutory compensation**. My arrival was delayed by nearly 10 hours. 2. **Involuntary Downgrade Reimbursement (Article 10(2)(c)):** For flights exceeding 3,500 km, Article 10 mandates a reimbursement of **75% of the ticket price for the affected flight segment** within seven days when a passenger is placed in a class lower than that purchased. 3. **Refund of Unrendered Upgrade and Ancillary Fees (APPR & Conditions of Carriage):** Under Canadian Air Passenger Protection Regulations (APPR) and KLMβs Conditions of Carriage, seat upgrade fees collected for services not delivered must be reimbursed in full. I am owed a direct refund of **484.00 CAD** and **37.99 CAD** (**521.99 CAD total**). ### 3. Settlement Request Please process payment directly to my original form of payment: 1. **β¬600.00** in statutory compensation under Regulation (EC) No 261/2004. 2. **75% fare reimbursement** for the involuntarily downgraded segment pursuant to Article 10. 3. Full refund of **521.99 CAD** for the unrendered premium upgrades (484.00 CAD + 37.99 CAD). *Note: I decline any airline vouchers or non-cash coupons; all settlements must be issued via original payment reversal or direct bank transfer.* Enclosed are copies of the original booking receipt showing the upgrade fees and the final boarding passes documenting the rebooked flights and actual assigned seats. I look forward to your confirmation of settlement within **14 calendar days**. Failing prompt resolution, I will escalate this file to the relevant National Enforcement Authorities (Human Environment and Transport Inspectorate β ILT in the Netherlands) and the Canadian Transportation Agency (CTA). Sincerely, Wajdi Ennouni
- Montreal-Tunis
- Economy
Ryan D
Verified | Sep 9, 2026Panama City-Dublin
Economy
Unknown
Our sim cards for our phones were in the case so we had no functioning phones for the 3+ days. Very inconvenient and frustrating to lose these cases.- Panama City-Dublin
- Economy
Jim J
Verified | Sep 9, 2026Cagliari-Stockholm
Economy
Claim escalated to airline
Unknown
The biggest problem with me not being able to take my luggage home was that I had my classified work clothes and shoes in my bag. Tools too, but I got to borrow the tools luckely while the luggage was gone. I had no choice but to buy new work clothes and shoes, otherwise I wouldn't have been allowed to go to work.- Cagliari-Stockholm
- Economy
- Claim escalated to airline
Cristine Grace G
Verified | Sep 9, 2026Amsterdam-Helsinki
Economy
Unknown
I waited for 1 hour in baggage claim. It was very hussle for me as I travelled alone with an infant.- Amsterdam-Helsinki
- Economy
Lawrence K
Verified | Sep 9, 2026Edmonton-Genoa
Economy
Unknown
We received an email from KLM on Sunday Sep 6 advising this suitcase did not make our flight and that it would be sent on the next available flight. (In fact a second suitcase was also delayed but was delivered to our hotel on Tuesday Sep 8.). This suggests to us that KLM knew the missing suitcase is or was in Amsterdam as was acknowledged in the email. KLM has not provided any compensation thus far for anything. We will be embarking on a cruise as part of this trip which means clothing, footwear, suitcase and other incidentals will need to be purchased. We are staying at the same hotel until Monday Sep 14 when relocate to Nice where our cruise will begin. I do have a picture of the missing suitcase. It is a Delsey black suitcase covered in red, green and orange ribbons.- Edmonton-Genoa
- Economy
Daniel Rico V
Verified | Sep 9, 2026Copenhagen-Amsterdam
Economy
Unknown
We went to Spain to celebrate our wedding and we had a lot of clothes, decorations, menu descriptions, speeches etc. in our luggage. We paid extra to bring the luggage to Spain. I will not pay for that, as we never received our in Spain. We are now in Denmark and we have still not received it.- Copenhagen-Amsterdam
- Economy
Roel S
Verified | Sep 9, 2026Amsterdam-Bucharest
Economy
Unknown
Luggage wast lost for all passengers on board with no clear indication when it will arrive 48 hours later. We will have to buy all our clothes again. This is also causing a lot of stress. Romanian airport is no longer responding and KLM is refering to them for questions. One bag is missing. No cash allowance. No luggage recieved so far- Amsterdam-Bucharest
- Economy
BΓ‘rbara P
Verified | Sep 9, 2026Sao Paulo-Dublin
Economy
Claim escalated to airline
No reason given
I didn't took a photo, but it was provided a food and bevence voucher from the airline with a value of 15 euros.- Sao Paulo-Dublin
- Economy
- Claim escalated to airline
BΓ‘rbara P
Verified | Sep 9, 2026Economy
Flight cancelled / Compensation
The flight was cancelled. I had traveled from SΓ£o Paulo (Brazil) and was connecting to my final destination, Dublin (flight KL1141). My flight was rescheduled for the following morning with a connection in Frankfurt (LH1003), and I was told to follow the compensation procedure on the website; I subsequently filled out the form and submitted receipts for the hotel and Uber rides (round trip). I am awaiting compensation.
- Economy
Shokhrukh Z
Verified | Sep 8, 2026Warsaw-Marseille
Economy
Unknown
I cannot take my luggage to the cruise I'm going on for 5days and then staying further on the vacation. I might potentially be left without clothes for 2weeks. I was forced at the check in of Warsaw airport to give away my luggage although I have included carry on baggage on my ticket- Warsaw-Marseille
- Economy
Humberto S
Verified | Sep 8, 2026Lima-Budapest
Economy
Successful claim
Unknown
I had all my clothes inside of the luggage and some medication for a treatment that Iβm having that I canβt get here, in Budapest without the prescription which is also in the bag. This are my main concerns I have, I could get some clothes (that I send the receipts thru here), to get by this first couple of days, the company says it should take to get my lost or delayed baggage back, with the medication there is not much I can do until I have it back.- Lima-Budapest
- Economy
- Successful claim
Lilly K
Verified | Sep 8, 2026Stuttgart-Cork
Economy
Claim escalated to airline
Technical problems
this is the third flight i was put on since i arrived in amsterdam and missed my connecting flight due to a 1h delay of my initial flight. once i arrive in cork again, i will submit any out of pocket expenses with receipts- Stuttgart-Cork
- Economy
- Claim escalated to airline
Shabu J
Verified | Sep 8, 2026Dublin-Kochi
Economy
Successful claim
Technical problems
Our flight 6E3318 (operated by KLM as KL1136) from Dublin to Amsterdam was scheduled to depart at 08:55 on 15 August 2026. We were at the airport and the flight was cancelled at the gate just before boarding. We were informed that the cancellation was due to a technical problem. This was the first sector of our single-ticket journey from Dublin to Kochi via Amsterdam and Mumbai. Our subsequent flights were 6E22 from Amsterdam to Mumbai and 6E6701 from Mumbai to Kochi. We were offered alternative travel on 17th August, see attached, this email was sent to us at 10:23 on the morning of the 15th when we were to have boarded the original flight. This was not suitable as we needed to continue our journey on the original travel date. We therefore had to purchase alternative flights with Qatar Airways at a total cost of β¬3,400 for the four passengers. The original itinerary was subsequently refunded in full by IndiGo. I am requesting the applicable compensation under Regulation (EC) No. 261/2004 for each affected passenger, as well as reimbursement of the reasonable cost of the alternative Qatar Airways flights. Supporting documentation and receipts are attached.- Dublin-Kochi
- Economy
- Successful claim
Maria Milagros L
Verified | Sep 8, 2026Stockholm-Frankfurt
Economy
Successful claim
Unknown
I am requesting compensation and reimbursement in relation to my delayed baggage. I travelled to Germany for my Erasmus exchange at the University of Mannheim. I had just arrived in Mannheim to begin my exchange semester and was also moving into my accommodation, so I was travelling with two checked bags containing a large part of my clothing and personal belongings that I needed for my stay. Unfortunately, both of my checked bags were delayed after my arrival. This caused significant difficulties during the first days of my Erasmus stay, as I did not have access to a large part of my belongings. One of my bags was delivered on Friday, 4 September. However, the second bag remained delayed and was not delivered until today, 8 September, at approximately 16:50. Therefore, although I received one bag on Friday, I still did not have access to all of my belongings for several additional days. During this period, I had to purchase clothing because I did not have enough clothes available outside of my delayed baggage. I had university-related activities and events, so I needed appropriate clothing to attend them and continue my Erasmus activities normally. Most of my expenses during the period of the delay were therefore for clothing. In addition to clothing, I had to purchase several basic items because I did not have access to them. These included a towel and bed sheets, which I needed for my accommodation, as well as a phone charger because my spare charger was inside the delayed baggage. The expenses I incurred as a result of the baggage delay total approximately β¬592. I have kept the receipts and payment confirmations for these purchases and can provide them as supporting documentation. The delay also caused disruption to my travel plans. Because of the situation with my baggage, I missed my planned train after arriving in Germany. I believe these expenses and the difficulties I experienced were a direct consequence of the prolonged baggage delay. I had just arrived in Germany for a several-month Erasmus stay and had no reasonable way to access the belongings I had packed in my checked baggage. Both bags have now been delivered, with the second and final bag arriving today, 8 September 2026, at approximately 16:50. I would therefore like to request the compensation to which I am entitled for the delayed baggage, as well as reimbursement of the reasonable and necessary expenses I incurred as a direct result of the delay. I can provide the relevant receipts, baggage documentation and other supporting evidence for the claim. Thank you for reviewing my case.- Stockholm-Frankfurt
- Economy
- Successful claim
Alan S
Verified | Sep 8, 2026Dublin-Kochi
Economy
Successful claim
Technical problems
Our flight 6E3318 (operated by KLM as KL1136) from Dublin to Amsterdam was scheduled to depart at 08:55 on 15 August 2026. We were at the airport and the flight was cancelled at the gate just before boarding. We were informed that the cancellation was due to a technical problem. This was the first sector of our single-ticket journey from Dublin to Kochi via Amsterdam and Mumbai. Our subsequent flights were 6E22 from Amsterdam to Mumbai and 6E6701 from Mumbai to Kochi. We were offered alternative travel on 17th August, see attached, this email was sent to us at 10:23 on the morning of the 15th when we were to have boarded the original flight. This was not suitable as we needed to continue our journey on the original travel date. We therefore had to purchase alternative flights with Qatar Airways at a total cost of β¬3,400 for the four passengers. The original itinerary was subsequently refunded in full by IndiGo. I am requesting the applicable compensation under Regulation (EC) No. 261/2004 for each affected passenger, as well as reimbursement of the reasonable cost of the alternative Qatar Airways flights. Supporting documentation and receipts are attached.- Dublin-Kochi
- Economy
- Successful claim
Gwyneth W
Verified | Sep 8, 2026Portland-Florence
Economy
Unknown
3 family heirloom necklaces or pre ious metals were stolen from my checked luggage at PDX. I arrived at my final destination 6-7 hours later than originally planned due to delays.- Portland-Florence
- Economy
Jean-Baptiste S
Verified | Sep 8, 2026Tallinn-ulemiste International-Nantes
Economy
Unknown
My first flight was delayed. I ran to get my connecting flight in Amsterdam. I ran enough fast to arrive while other passengers were checking in. However, they had already assumed I would not arrive on time, based on the delay of my first flight and they gave my seat to someone else. The staff did not want to ask people to get out of the plane, so they gave me a new ticket for the next flight.- Tallinn-ulemiste International-Nantes
- Economy
Akbar A
Verified | Sep 8, 2026Stockholm-Geneva
Economy
Unknown
I would also like to mention that the staff at Geneva Airport were kind and helpful throughout the process, and I appreciate their professionalism. Fortunately, HΓ΄tel de France in La Chaux-de-Fonds kindly cancelled my reservation for the night of 4 September at no cost, so I did not incur a double hotel charge. However, because my baggage had not been loaded onto the AmsterdamβGeneva flight and I was informed that it would only arrive the following morning, I had no choice but to stay overnight in Geneva. As a result, I had to pay for a hotel in Geneva and buy food while waiting for my luggage. Unfortunately, I no longer have the receipts for the meals, but these expenses were a direct consequence of the baggage delay. I hope KLM will take these circumstances into consideration when assessing my claim.- Stockholm-Geneva
- Economy
Syed Husnain K
Verified | Sep 7, 2026Amsterdam-Manchester
Economy
Claim escalated to airline
No reason given
When we landed they said flight is already delayed, so we waited on Amsterdam airport until further delay. Then it delayed again and finally got cancelled. We couldnβt get a flight same day which was on 31st Aug 26, or the next day. They gave us hotel for one day and and told us you can book another day as u have no place to go and itβs KLM fault so u book further with same hotel and KLM will reimburse us. My kids missed school, I missed my work.- Amsterdam-Manchester
- Economy
- Claim escalated to airline
Craig F
Verified | Sep 7, 2026Teesside-Lima
Economy
Unknown
The captain on final approach into Panama decided the weather was too bad to land,so got diverted to Colombia,so missed our connecting flight,when we landed we were told to get the next available flight and our luggage would be on the flight,when arriving in lima this and not the case,so a PIR was put in with the airport My partners case turned up 2 days later,but after much tooing and froing with emails and WhatsApp messages it was found that my luggage was sent back to Amsterdam it finally got returned to me after a week but we had to go to the airport in cusco ourselves to collect the luggage I informed the PIR that we had finally received it and they said this case is now closed sorry for any inconvenience Have all the emails and WhatsApp messages if these are required- Teesside-Lima
- Economy
Caroline Nansaali K
Verified | Sep 7, 2026Amsterdam-Schonefeld
Economy
Unknown
We were put on standby and then later we were booked on a later flight after like 6 hours of waiting at the airport- Amsterdam-Schonefeld
- Economy
Π‘Π²Π΅ΡΠ»ΠΈΠ½ Π
Verified | Sep 7, 2026Amsterdam-Belgrade
Economy
Unknown
I really need this baggage,the laptop is property of the company what im working for and it has very important information on it- Amsterdam-Belgrade
- Economy
Angeliki P
Verified | Sep 6, 2026Athens-Bergen
Economy
Unknown
I have not received my bags yet. They were 4 total. 2 checked bags and 2 carry on bags that I checked in at the counter. That was the last time that I saw my bags at the airport in Athens. I have already filed a PIR at the airport (BGO) when I arrived.i have not received any cash allowance and I was never informed that this is a possibility. I have a lot of baby items inside that I needed to use. And since it was Sunday I couldnβt go and buy any and I was left without the essentials for my baby and me. Such as: clothes, underwear, cosmetics, beanie for the cold, the babyβs jacket. I have not received an approximate delivery date.- Athens-Bergen
- Economy
Hailey S
Verified | Sep 6, 2026Amsterdam-Dublin
Economy
Claim escalated to airline
Unknown
When we arrived for our flight we were told itβs been overbooked. We are currently waiting on standby for the next flight.- Amsterdam-Dublin
- Economy
- Claim escalated to airline
Benjamin S
Verified | Sep 6, 2026Amsterdam-Dublin
Economy
Claim escalated to airline
Unknown
At the gate we were told the flight was full, that they overbooked it and we had to go to T4 for rebooking. Weβre on standby for the next flight.- Amsterdam-Dublin
- Economy
- Claim escalated to airline
Olle P
Verified | Sep 6, 2026Gothenborg-Lisbon
Economy
Claim escalated to airline
Unknown
We had made up plans for the first 2 days but instead we had to stay at the airport for the PIR report the first day and the second day we had to go shoping because ii didn't have any clothes to wear. And when bag was received it had a crack and a big dent that wasnt there before.- Gothenborg-Lisbon
- Economy
- Claim escalated to airline
Lisa H
Verified | Sep 5, 2026Zurich-Amsterdam
Economy
Problems at airport
My first flight from KLM at 9.20 was cancelled die to issues at Zurich airport. Then they suggested me to take a flight with stopover in Frankfurt where I would have arrived at 4pm in the afternoon at AMS. Eventually I called the airline 3 times and they finally gave me a direct flight with Swissair at 12.30 o'clock (LX728), which was then also delayed 45min, leaving at 13.20pm. I arrived at Schiphol 4 hours later than booked - with delay of 4 hours (departing at 13:20 instead of 9.20. I would like to be compensated according the european flight rights.- Zurich-Amsterdam
- Economy
Madhuri R
Verified | Sep 5, 2026Malaga-London
Economy
Claim escalated to airline
Technical problems
I had initially booked a flight for 26 August but as the aircraft had changed and the plane was smaller I was rebooked onto a flight for 27 August. This meant both me and the second person I had booked the flight for had to pay additional expenses for an extra day, and also missing a day of work for both of us. I also missed a birthday dinner with a friend. This incurred many expenses but Iβve claimed for the receipts that I kept for the apartment and taxis.- Malaga-London
- Economy
- Claim escalated to airline
Judith J
Verified | Sep 5, 2026Inverness-Frankfurt
Economy
Claim escalated to airline
Unknown
I arrived at the check-in on time at 4.15AM and was denied access to my 6.20AM flight. Instead, I received a ticket for a flight that was 7 hours later, at 13.15pm. Instead of 11.05 AM, I arrived in Frankfurt at around 6pm, only to find out that my luggage had been lost in Amsterdam - which is a separate issue, although it largely added to my frustration.- Inverness-Frankfurt
- Economy
- Claim escalated to airline
Ali K
Verified | Sep 5, 2026Amsterdam-Manchester
Economy
Claim escalated to airline
No reason given
We meant to board the flight from Amsterdam to Manchester on 31 Aug 26, but when we landed it was delayed than after hours of wait it got cancelled and no one helped until KLM said to us to go to desk T4 and they will help u further with stay and they booked us only for 02/09/26 and make us stay one night and when we asked our flight is on 02/09/26, they asked us to book a place and an airline will refund u as itβs not our fault.- Amsterdam-Manchester
- Economy
- Claim escalated to airline
Elizabeth C
Verified | Sep 5, 2026Glasgow-Minneapolis
Economy
Claim escalated to airline
Unknown
I did not think I had to save all receipts so some are missing it is the first time my suitcase was missing and could not understand why it was not put on the plane in Glasgow no one told me why my suitcase was not put on the plane and I was in a place I could not use my phone I also only used cash and not my bank card to buy things it put the dampers on my holiday- Glasgow-Minneapolis
- Economy
- Claim escalated to airline
Anna H
Verified | Sep 4, 2026Gothenborg-Funchal
Economy
Successful claim
Unknown
As a professional athlete it has been very disturbing without my luggage, I had to borrow a teammates basketball shoes for almost a week which caused pain in my feetβ¦- Gothenborg-Funchal
- Economy
- Successful claim
Alvina S
Verified | Sep 4, 2026Dublin-Kochi
Economy
Successful claim
Technical problems
Our flight 6E3318 (operated by KLM as KL1136) from Dublin to Amsterdam was scheduled to depart at 08:55 on 15 August 2026. We were at the airport and the flight was cancelled at the gate just before boarding. We were informed that the cancellation was due to a technical problem. This was the first sector of our single-ticket journey from Dublin to Kochi via Amsterdam and Mumbai. Our subsequent flights were 6E22 from Amsterdam to Mumbai and 6E6701 from Mumbai to Kochi. We were offered alternative travel on 17th August, see attached, this email was sent to us at 10:23 on the morning of the 15th when we were to have boarded the original flight. This was not suitable as we needed to continue our journey on the original travel date. We therefore had to purchase alternative flights with Qatar Airways at a total cost of β¬3,400 for the four passengers. The original itinerary was subsequently refunded in full by IndiGo. I am requesting the applicable compensation under Regulation (EC) No. 261/2004 for each affected passenger, as well as reimbursement of the reasonable cost of the alternative Qatar Airways flights. Supporting documentation and receipts are attached. The airline (KLM) gave us very little information at the gate, they told us to go collect our bags before they got lost. There was no desk, and no call line available as it was still early morning and the call line would only open at 9am, so we had to wait to sort out our refunds , the airline did not provide any care at all other than schedule the next flight 2 days later, we would have missed the event had the flight left on the 17th, so instead of choosing to go ahead with the next flight on KLM we chose Qatar airways, which was an expensive one way ticket, the incident gave us all a lot of stress and we were very frustrated and tired from waking up early to be on a flight that never even left from Amsterdam to get to Dublin! Had we known a little earlier maybe it wouldnβt have been such as bad as it was!- Dublin-Kochi
- Economy
- Successful claim
Margaret H
Verified | Sep 4, 2026Billund-Teesside
Economy
Successful claim
Unknown
KL1296 14.20 flight delayed from Billund was delayed, missed KL065 17.00 flight to teeside booked on Kl0967 21.55 which was delayed to 22.25- Billund-Teesside
- Economy
- Successful claim
Assran S
Verified | Sep 4, 2026Cairo-New York
Economy
No reason given
Please clarify and update the details for this claim: 1. Passengers (3 total): β’ Assran Shalabi (Adult) β’ Ayat Shalabi (Adult) β’ Ayat Shalabi (Minor - 15 years old) 2. Flight Delays: β’ Cairo (CAI) to Paris (CDG): Delayed from original departure time. β’ Paris (CDG) to New York (JFK): Delayed by 24 hours from original scheduled time. I would like to submit a compensation claim for a major flight delay (EU261). My flight from Cairo (CAI) to Paris (CDG) was originally scheduled to depart at 3:25 AM, but it was delayed to 8:35 PM. This delay resulted in an extended layover in Paris and a significant delay in our final arrival at New York (JFK). Additionally, my wife is unwell, making this long delay and layover extremely difficult for us. Please review our claim for flight delay compensation for both passengers on this booking. Booking reference (PNR): YLV2ZW Passenger names: Assran Shalabi, Ayat Shalabi and Ayat Shalabi- Cairo-New York
- Economy
Priscilla T
Verified | Sep 4, 2026Duesseldorf-Accra
Economy
Unknown
I boarded a flight from Dusseldorf airport and transited at schipol airport to Accra international airport,one out of 3 of my checked baggage didnβt arrive..I had paid a driver in advance to pick me from Accra international airport to Kumasi but since one of my baggage didnβt arrive,I had to wait in Accra to receive it before I go to Kumasi and the payment I made for transport isnβt refundableβ¦also I have to take another car to the airport for my baggage which I had a call it has arrived and also take another car to Kumasi after taking my baggage which I have not taken from the airport yet..I need compensation for my transport fares respectively- Duesseldorf-Accra
- Economy
Aydin T
Verified | Sep 3, 2026Funchal-Barcelona
Economy
Unknown
Luggage did not make it on from my connecting flight, waited 3 hours to file a report only to be told Iβd have to come back at 8:45am the next day for my luggage to arrive on another flight (almost 13 hours after I landed)- Funchal-Barcelona
- Economy
Kirsty H
Verified | Sep 3, 2026Southampton-Copenhagen
Economy
Successful claim
Unknown
My luggage did not arrive in Amsterdam on my connected flight KLM KL1271 from Amsterdam to Copenhagen. My luggage was not returned to me at the hotel I was staying until 02/09/2026 sometime between 1800-2200.- Southampton-Copenhagen
- Economy
- Successful claim
Anonymous member
Verified | Sep 2, 2026Aalborg-Vienna
Economy
Missed connection in Amsterdam
The flight from Aalborg airport scheduled at 18:15 on the 31.8.2026 was delayed by an hour. Because of that i missed my connection in Amsterdam, scheduled at arround 20:45 to fly to Vienna. I rescheduled to the next flight, which was at 6:55 in the morning. Because of the delay, i arrived almost 10 hours later in ViennaOverall
Delay of the flight from Aalborg, and therefore a missed connection
Customer service on and off board
- Aalborg-Vienna
- Economy
- Loss: β¬15
- Desired solution
Dolores L
Verified | Sep 2, 2026Amsterdam-London
Economy
Successful claim
Technical problems
Dear KLM Customer Service, I am writing to express my disappointment and frustration regarding the cancellation of my flight on the day of departure. The cancellation caused significant disruption to my plans and resulted in additional costs that I should not have had to incur. As I was already staying at a hotel, I was forced to pay for an additional night because I was unable to travel as planned. What made the situation even more frustrating was the lack of helpful assistance from both KLM and Loveholidays. When I contacted your respective representatives regarding my cancelled flight, hotel accommodation and airport parking, I was repeatedly advised to contact the other company. Unfortunately, I was passed back and forth between KLM and Loveholidays without receiving a clear solution or assistance. As a result, I had no choice but to arrange and pay for an additional nightβs accommodation myself. I also incurred further expenses and lost an additional dayβs wages because of the disruption. I would therefore like to make a formal claim for reimbursement of the reasonable expenses I incurred as a direct result of the flight cancellation. These include the additional hotel accommodation and any other associated costs for which I can provide receipts or supporting documentation. Please could someone assist me with this claim and advise me of the process for submitting my expenses and supporting evidence? I would appreciate this being reviewed fairly, given the circumstances and the lack of practical assistance I received at the time. I look forward to hearing from you and resolving this matter as soon as possible. Kind regards, Dolores- Amsterdam-London
- Economy
- Successful claim
Wayne P
Verified | Sep 2, 2026Amsterdam-London
Economy
Successful claim
Technical problems
I contacted the airline via live chat I donβt have the transcript Iβm sure there must be a copy within your system- Amsterdam-London
- Economy
- Successful claim
Mattia A
Verified | Sep 2, 2026Milan-Cork
Economy
Unknown
I'm an erasmus student from Italy. At my arrival in Cork i had to improvise because my 2 bags got lost by KLM. I lost my first day at the university for this reason: i have no clothes to wear, no toilet accessories, no shoes... Also a gift from my grandmother was in those bags.- Milan-Cork
- Economy
Crispin M
Verified | Sep 2, 2026Humberside-Toulouse
Economy
Unknown
Due to a system failure of the passport readers, we were held in a huge queue for an extended period of time and missed dout connecting flight.- Humberside-Toulouse
- Economy
Tammy S
Verified | Sep 1, 2026Amsterdam-Norwich
Economy
Successful claim
No reason given
The free wifi was not available to use so ended up having to use my own data ! To keep people informed regarding parking the other end , also my husband . Also had to keep in touch with my dog sitter too !- Amsterdam-Norwich
- Economy
- Successful claim
Jagoda B
Verified | Sep 1, 2026Paris-Poznan
Economy
Successful claim
Unknown
The day I was due to return to Poland, I had a flight scheduled for 5:50 p.m., which was cancelled. My friends and I were then rebooked onto a flight departing at 6:40 p.m. This change left me with very little time to catch my connecting flight in Amsterdam. When I finally arrived in PoznaΕ on the evening of 29 August, I was informed at the airport that my delayed luggage would be delivered the following day. Based on this information, I arranged my plans accordingly. My sister, who was supposed to help me move from PoznaΕ to WrocΕaw on 30 August, had to stay at home because we expected the suitcase to be delivered the next day and I needed someone to receive it. However, despite the assurance I received at the airport, my luggage was not delivered on 30 August. The following day, 31 August, I spent additional time trying to contact the airport in order to find out whether I could collect the suitcase myself. Eventually, I had to take a car and travel to the airport to collect my luggage in person. This caused significant additional inconvenience and wasted even more of my time. The situation was particularly difficult because on 30 August I was moving from my hometown, PoznaΕ, to WrocΕaw. I had arranged to collect the keys to my new apartment and transport my belongings there. Being without my luggage made this process considerably more difficult, as important personal belongings, including my card, were inside the suitcase. As a result, I was unable to access my own card and my mother had to pay for my necessities. The delayed delivery therefore affected not only my travel plans but also an important and time-sensitive move to a new city. I relied on the information provided to me at the airport that my luggage would be delivered the following day, but this did not happen. Instead, I lost additional time trying to contact the airport and was ultimately required to arrange and undertake a trip to the airport myself to collect the suitcase. I believe that the cancellation of my original flight, the subsequent disruption to my journey and connection, and the failure to deliver my delayed luggage as promised caused me considerable inconvenience, additional stress, and unnecessary loss of time during an important move.- Paris-Poznan
- Economy
- Successful claim
Anissa A
Verified | Sep 1, 2026Stockholm-London
Economy
Unknown
My first flight from Stockholm to Amsterdam got delayed at the departure and at the landing which led me to eventually miss my flight due to the lack of time.- Stockholm-London
- Economy
Olivia O
Verified | Sep 1, 2026Cape Town-Birmingham
Economy
Unknown
My checked baggage did not arrive (30 August 2026) on my flight when I arrived at Birmingham International Airport. I reported the missing baggage immediately at the service desk, completed the required report and was issued file reference BHXKL11117. The delayed baggage caused significant inconvenience, as all of my toiletries, underwear and other personal items were packed in my checked luggage. As a result, I was required to purchase essential replacement items, including underwear, toiletries and food items, to meet my immediate needs while waiting for my luggage to be returned. I did not receive my luggage until approximately 9:00 PM on 31 August 2026, when it was delivered to my hotel by KLM. The delay meant that I was without access to my personal belongings for most of the day, causing unnecessary stress, inconvenience and additional expense. I am therefore submitting a claim for the essential items purchased during this period, namely underwear, toiletries and food items.- Cape Town-Birmingham
- Economy
Esha C
Verified | Aug 31, 2026Kolkata-Washington
Economy
Claim escalated to airline
Unknown
It has been almost seven days, and I still have not received my baggage. My luggage contains essential daily items, including clothes, baby items, and other personal belongings. I am currently in a new country and am struggling without these necessities. I kindly request you to locate and deliver my baggage as soon as possible, as these items are urgently needed.- Kolkata-Washington
- Economy
- Claim escalated to airline
Lisa G
Verified | Aug 31, 2026Newcastle-Hamburg
Economy
No reason given
My flight from Newcastle to Amsterdam was delayed leaving less than 30 mins to get through passport control and boarding gate for flight to Hamburg. This was the last flight to Hamburg for the day. I contacted KLM who rebooked me onto the 05:45 flight the next morning. My claim is for the taxi journey to and from the airport, refreshments at the airport and the first night of my hotel booking which i will still be charged for in accordance with their policy (cancellation until 27th of August and then 90% chargeable). The total of this is Β£310.93 and i wasted 3 hours of my bank holiday Monday and I will be going to Hamburg later than expected which means rearranging all of my work meetings for the week.- Newcastle-Hamburg
- Economy
Dhanlakshmi K
Verified | Aug 31, 2026Georgetown-Amsterdam
Economy
My baggage was left at Cheddi Jagan International Airport, all the valuables and food I brought on the luggage isn't good anymore, ruining my new suitcase, all my clothes and everything that I bought now can't be put to use. I didn't get any money back from KLM currently, I filed an PIR online.
- Georgetown-Amsterdam
- Economy
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