KLM Royal Dutch Airlines complaints: comments, page 3
2,012 comments
Sabah H
Verified | Sep 28, 2026
Amsterdam-Stockholm
Economy
Unknown
1. I arrived at Arlanda- Stockholm at about 23.00 which is 5 hours later than my booking. 2. I received en email a day before my flight asking if I want to volunteer and give my place on the flight 17.40 and if I don't so no need to do anything. 3. I went to Schiphol Amsterdam at 13.00 and I was informed that I would be able to departure on my own flight because there where no seat for me on my flight. And I was offered another seat on the last flight that day 5th September. 4. I didn't receive any care that day and the seat I have got was not good, it was behind the emergency seats and there was not comfortable. 5. I waited att the airport from 13.00 to 21.00 and there was some more delay before departure. 6. I spent more money than it usually takes. 7. There was a plan that my son would take me when I worked arrive in Stockholm but he couldn't wait so long which made me took a midnight taxi. The taxi was very expensive. 8. Of course I lost much money than my plan was. 9. The airline offered a voucher which I do not want and don't need. It was not what I have chosen. I want to be paid back as it was my choice from the beginning. Thanks for your help.
- Amsterdam-Stockholm
- Economy
Alao Ibrahim O
Verified | Sep 27, 2026Lagos-Amsterdam
Economy
Claim escalated to airline
Unknown
They are doing renovation of the marital a muhammed airport in lagos and to get to the airport for checking was complicated , the traffic was massive and when I get to the counter they refuse to check me in and the time for the flight has not reached cus it was 2 hours before the fligh and I was there earlier and they refuse to check me in and I have to pay Airfrance to come to france instead of klm to take me to amsterdam and the most disturbing thing is that the flight was there and they refuse me to check in and the officials that are working was working for Airfrance was telling the kom officials to check me in cus I was on time they refuse , and the kom flight was there untill around 23:30 before it leaves while I was at the airport at 21:00 to check in , it hurts me so bad and I have to pay the Airfrance to go to CDG AND CONNECT TO BRUSSELS AND THEN TAKE ANOTHER TRAIN TO TO ANTWERP INSTEAD OF KLM TO TAKE ME TO AMSTERDAM TO GET TO ANTWERP , I have invite more expenses than normal and that hurts me so bad , the klm officials were not good and friendly at all , KLM has been very unfair to me since am with them, is either they spoil my luggage and refuse to take care of it or the officials treat me bad with my kilo at the counter . Thatβs my complain and they should refund my money because itβs not my fault . Thanks- Lagos-Amsterdam
- Economy
- Claim escalated to airline
Matilda Louise A
Verified | Sep 27, 2026Stockholm-Mulhouse
Economy
Claim escalated to airline
Problems at airport
Flight KL1224 operated by KLM from Stockholm Arlanda (ARN) to Amsterdam (AMS) on 13 August 2026 was scheduled to depart at 17:25. After boarding, the captain announced at around 17:50 that some processes still needed to be finalized before push-back. A further announcement at around 18:00 stated the aircraft was ready to push back but would be held for 45 minutes due to traffic in the Amsterdam area. As a result, I missed my onward connection to Basel (BSL), scheduled to depart Amsterdam at 20:40. I was rebooked onto a flight the next morning, arriving in Basel more than 12 hours after the original scheduled arrival time. KLM denied compensation, stating the delay was caused by an air traffic control decision and classifying it as extraordinary circumstances under Article 5(3) of Regulation (EC) 261/2004. However, KLM's own online flight status page listed the delay reason as "late arrival of the aircraft," which conflicts with the air traffic control explanation given onboard and in writing. When I raised this discrepancy and asked KLM to substantiate the air traffic control claim, they refused to provide any supporting evidence, stating the information was confidential. Separately, the captain's first announcement, about unfinished processes before push-back, was made after the scheduled 17:25 departure and before air traffic control was mentioned at all, suggesting part of the delay had already accrued for operational reasons before any ATC factor was cited. KLM reimbursed EUR 15.47 in incidental expenses (hotel shuttle and toiletries) but refused the EUR 400 compensation owed based on the 1,503 km distance between ARN and BSL.- Stockholm-Mulhouse
- Economy
- Claim escalated to airline
Rebecca H
Verified | Sep 27, 2026Los Angeles-Zagreb
Economy
Unknown
Our luggage did not make it onto our connecting flight in Amsterdam and I didnβt get it until the 3rd day after my arrival in Croatia.- Los Angeles-Zagreb
- Economy
Marios T
Verified | Sep 26, 2026Linkoeping-Athens
Economy
Unknown
I would like to submit a formal complaint regarding an incident that occurred during my flight from LinkΓΆping to Amsterdam. I was assigned seat 11D. During the flight, the sun was shining directly from that side of the aircraft, making it very uncomfortable for me and preventing me from resting. Since more than half of the aircraft was empty, I decided to move to another vacant seat where I would be less exposed to the sunlight. I was not disturbing any other passengers, nor was I occupying a seat that someone else needed. A member of the cabin crew, who was the only female crew member on board, approached me and asked for my seat number. After I informed her that I was assigned to seat 11D, she instructed me to return to my assigned seat. I then moved from that location and sat in another vacant seat closer to my original row. She approached me again and asked why I had changed seats. I politely explained that the sunlight was bothering me and that I was simply trying to be more comfortable and get some rest during the flight. At that point, she responded in what I perceived to be a rude, arrogant, and dismissive manner, saying, βI already told you, and this is the second time Iβm telling you.β I would like to make it clear that I understand passengers are generally expected to remain in their assigned seats and that crew members have the authority to enforce company policies. My complaint is not about being asked to return to my seat. Rather, it concerns the manner in which I was addressed. As a paying passenger who was tired and simply trying to rest on a largely empty aircraft, I found her attitude unnecessarily confrontational and unprofessional. A more courteous and respectful explanation would have been entirely sufficient. Instead, the interaction left me feeling uncomfortable and embarrassed. I ultimately returned to my assigned seat and complied with the crew's instructions. However, the unpleasant tone and attitude of the crew member negatively affected my travel experience and prevented me from relaxing for the remainder of the flight. I would appreciate it if this matter could be reviewed and if appropriate feedback could be provided to the crew member involved. Professionalism, courtesy, and respectful communication are essential aspects of customer service, especially in situations where passengers are already complying with crew instructions. Thank you for your time and attention to this matter. I look forward to your response.- Linkoeping-Athens
- Economy
Lucie T
Verified | Sep 26, 2026Stockholm-Amsterdam
Economy
Unknown
Dear KLM Customer Service, I am writing to formally complain about the serious disruption to my journey on 24 September and to request reimbursement and compensation for the additional costs and inconvenience caused. My original flight was scheduled to depart at 09:35 on 24 September, but it was cancelled. I was subsequently rebooked onto the 13:55 flight, which was also delayed. When I finally arrived in Amsterdam, I waited approximately 45 minutes at the baggage belt, but my checked suitcase did not arrive. I immediately sought assistance from a KLM representative, who advised me to leave the baggage area and return later because my suitcase had not arrived. I specifically needed my suitcase because I had an important meeting that evening and needed to change my clothes before attending the meeting-cloth for dinner with our important clients. I asked to complete the necessary baggage report/form, but I was not allowed to do so at that time and was instructed to leave and come back later. Because of this situation, I had to leave the airport without my suitcase, attend to my meeting, and then return to the airport. When I came back, the KLM baggage/service booth was already closed. I therefore had to go through the airport via Hall/Door 16 and incurred additional taxi expenses travelling to and from the airport. These additional taxi costs amounted to approximately β¬160. This situation caused significant inconvenience and additional expense, particularly because I followed the instructions given to me by the KLM representative and was unable to complete the baggage report when I initially sought assistance. I therefore request: Reimbursement of the β¬160 taxi expenses, which I incurred travelling to and from Amsterdam Airport as a direct result of being instructed by KLM staff to leave the airport and return later. I can provide receipts/proof of payment. Reimbursement of approximately β¬700 for necessary clothing and other essential items that I had to purchase because my checked suitcase was not available. These items were required for the following day, when I had further important business meetings, and I had no access to the clothing and personal belongings packed in my suitcase. I can provide all relevant receipts and proof of payment. Reimbursement of any other reasonable expenses directly resulting from the baggage delay, supported by receipts. Any compensation due under EU Regulation 261/2004 in relation to the cancellation and subsequent delay, depending on the applicable circumstances of the disruption. A written explanation of the reason for the original cancellation and the subsequent delay. Confirmation that the baggage incident has been properly registered, including the fact that I was instructed by KLM staff to leave the airport without being permitted to complete the baggage report at that time. I would also like KLM to take into consideration that I was required to make an additional trip to the airport solely because I was instructed to leave and return later, and that the service desk was closed when I returned. I have retained the relevant receipts and other documentation and can provide them upon request. Please treat this as a formal complaint and compensation/reimbursement claim. I would appreciate a written response confirming how KLM intends to resolve these expenses and the applicable passenger-rights compensation. Kind regards, Lucie Tolika- Stockholm-Amsterdam
- Economy
Sarah Emily J
Verified | Sep 26, 2026Cork-Barcelona
Economy
Claim escalated to airline
Unknown
I flew from Cork to Amsterdam to Barcelona 0n 4th September and yes, it caused considerable inconvenience as i was to board a cruise ship the following da . I spent at least two and a half hours queuing at the lost baggage section of Barcelona airport before i could file a report , which not alone held me up but also detained six other people who were travelling in my company. by the time I had got a lost luggage report {and was told that the airport staff were unable to clarify whether my luggage was left at cork airport or at my connecting flight at Amsterdam airport} and a taxi to our hotel it was too late {shops closed} to try and purchase any suitable clothing. The following morning i spent at least two hours trying to contact Cork, Amsterdam and Barcelona airports , it was literally impossible to obtain anyone in any airport for an update. This left me with very little time to purchase clothing , toiletries etc. Once on ship i notified staff and information desk . i continued to try daily to contact the airports by phone ,whatsapp and email . I got emails bounced back , automated voices on phones and left holding . It was an absolute nightmare from start to finish. On my return journey home on the 12th September, i again went to the lost luggage desk at Barcelona airport only to be told they had no update on my missing case. When i landed in Amsterdam there was literally no time to go to the lost luggage desk to enquire about my luggage as my flight from Amsterdam had been delayed by 30 min BUT I did speak to one of the airport staff near the boarding gate and she entered my details and she told me that they had no update or file on the case. when i arrived in Cork airport i checked lost luggage there and again no update or history of report found . once home i chased and rang and whatsapped again every day and eventually received my luggage on Thursday 17th September at 5 30pm - an absolutely terrible experience trying to contact and get updates for 13 days.- Cork-Barcelona
- Economy
- Claim escalated to airline
Laurie T
Verified | Sep 26, 2026Newcastle-Singapore
Economy
Claim escalated to airline
Unknown
The delayed luggage meant I had to spend an afternoon shopping for replacement clothes and toiletries. This is time I should have spent working, as I was travelling for business. I then had to spend time working late into my evenings and early mornings to make up for Elliot time and ensure all the preparations we adequately in place in time for the event for which I was travelling. I have now received all of my luggage which was delivered to my hotel at 22.20, more than 24 hours after I arrived at my destination. The PIR was registered in person at the airport with Dnata as soon as I arrived and found that my luggage had been delayed.- Newcastle-Singapore
- Economy
- Claim escalated to airline
Yeva S
Verified | Sep 25, 2026Gdansk-Montreal
Economy
Claim escalated to airline
Unknown
Both pieces of my luggage (a 20 kg checked bag and a 7 kg carry-on) were severely delayed and arrived long after my arrival. As a result, I was left without any of my personal belongings or essential items for several days. This was a prolonged delay that caused extreme inconvenience and financial hardship, as both bags contained essential items necessary for my first few days. I had to manage without basic necessities, which significantly impacted my trip. I request a full refund for the luggage fees and proper compensation for the delay and inconvenience caused.- Gdansk-Montreal
- Economy
- Claim escalated to airline
Yanemir K
Verified | Sep 25, 2026Aberdeen-Bucharest
Economy
Claim escalated to airline
Unknown
I boarded and checked in my suitcase (blue plastic suitcase with wheels and retractable handles) in Aberdeen, Scotland and flown to Bucharest via Amsterdam. Whe i arrived at Bucharest my bagage was not on the belt thats where i filed the irregularities report then by car traveled to Varna.- Aberdeen-Bucharest
- Economy
- Claim escalated to airline
Bennert W
Verified | Sep 25, 2026Gothenborg-Malaga
Economy
Unknown
We travel from Sweden to Malaga with exchange in Amsterdam. GOT-AMS(KL1234), AMS-AGP(HV6117) Booking ZUZ2NN. We recieved an email said the plain to Malaga was delayed to 18.10. We arrived 1 hour early to boarding but the staff did not want to let us enter the plain and said we have wrong tickets, so the plain left without us. One of the staff said we should not have changed plain in Amsterdam, but it clearly say so in the tickets. The staff could not help us with the tickets so we booked new tickets from Amsterdam to Malaga for 720euro for 2 tickets and payed for it ourselves. Our new plain to Malaga arrive the next day, so we have to stay in the airport for 1 night and miss 1 night in our hotel and vacation. We want compensation for the tickets, as well as compensation for the shorter vacation in Malaga.- Gothenborg-Malaga
- Economy
Kim W
Verified | Sep 25, 2026Gothenborg-Malaga
Economy
Unknown
We travel from Sweden to Malaga with exchange in Amsterdam. GOT-AMS(KL1234), AMS-AGP(HV6117) Booking ZUZ2NN. We recieved an email said the plain to Malaga was delayed to 18.10. We arrived 1 hour early to boarding but the staff did not want to let us enter the plain and said we have wrong tickets, so the plain left without us. One of the staff said we should not have changed plain in Amsterdam, but it clearly say so in the tickets. The staff could not help us with the tickets so we booked new tickets from Amsterdam to Malaga for 720euro for 2 tickets and payed for it ourselves. Our new plain to Malaga arrive the next day, so we have to stay in the airport for 1 night and miss 1 night in our hotel and vacation. We want compensation for the tickets, as well as compensation for the shorter vacation in Malaga.- Gothenborg-Malaga
- Economy
Π‘Π²Π΅ΡΠ»ΠΈΠ½ Π
Verified | Sep 25, 2026Amsterdam-Belgrade
Economy
Unknown
i have a very expensive Laptop and tablet Laptop is MacBook Pro and its for the company im working for- Amsterdam-Belgrade
- Economy
David P
Verified | Sep 25, 2026Lisbon-Los Angeles
Economy
Claim escalated to airline
Unknown
I have inside my bag 3/4 t shirts of MrBlue brand. I also have a small black bag with all my hygiene products, my toothbrush, my hair wax, my razor blade⦠I also have inside only white socks, 2 jeans and my 2 adapters for the plugs- Lisbon-Los Angeles
- Economy
- Claim escalated to airline
Meerman Basera A
Verified | Sep 24, 2026Amsterdam-Helsinki
Economy
Claim escalated to airline
Unknown
I was alone airport, I am 79 years old, don't know languages, waited long time , didn't understand what happened, so bad experience.- Amsterdam-Helsinki
- Economy
- Claim escalated to airline
Ben W
Verified | Sep 24, 2026Zurich-Edinburgh
Economy
Claim escalated to airline
Unknown
My flight from Zurich, originally leaving at 19:25, was delayed and arrived in Amsterdam at around 22:30 so that I missed my connecting flight to Edinburgh in Amsterdam that was at 22:40. Then I had to try and find/book and pay for a hotel myself so I could sleep. This was not made easy by any staff as there was no-one there from KLM airlines to help at that time of night and the ones that were there did not help. On the flight to Amsterdam, we were told to go to the transfer desk when we arrive and we will be helped with a voucher for a hotel if there was no other flight that night. No such transfer desk existed/ was closed and I had to somehow figure it out myself (all phone number lines were closed). Eventually, I went to the self service kiosk, this then confirmed that I was put on a flight the next day (which I already knew through the app) and said it would print out a hotel voucher and a food and drink voucher. Only the food and drink voucher was printed. I was then booked on the next possible flight to Edinburgh at 08:05 the next morning. The involved getting taxis to the hotel (arrived finally at 00:00) and then back to the airport in the morning and then also me missing my original bus in my final destination and having to also get another taxi. My arrival at my final destination was also delayed, as we were supposed to land and get in at 08:30 local time. It ended up being around 09:15 Thanks.- Zurich-Edinburgh
- Economy
- Claim escalated to airline
Margaret M
Verified | Sep 24, 2026Charlotte-Rome
Economy
No reason given
We were out on a flight from MSP to Amsterdam on KLM and were supposed to fly out of AMSTERDAM to Rome at 7:20 am but now have to wait the whole day at the airport until we leave at 16:20. The airline said they could not get us on another flight because they were all full. We need money for food. This is also a great inconvenience for those who are picking us up and we will arrive late.- Charlotte-Rome
- Economy
Liv-Inga W
Verified | Sep 24, 2026Amsterdam-Hamburg
Economy
Claim escalated to airline
Unknown
The plane i was supposed to take was broken so the flight got delayed by 1,5 h and then i was taken of the flight because they took a smaller plane. I got randomly assigned to a new airplane (leaving at 21:10 instead of 16:50) and because of that missed all the trains going from Hamburg to Berlin that evening. Gladly, I was able to stay at my parents place (so I didnβt need to book a hotel) but I then needed to get an early train in the morning to go to Berlin, since I have to work today (24.09.2026).- Amsterdam-Hamburg
- Economy
- Claim escalated to airline
Kaarina K
Verified | Sep 24, 2026Bristol-Helsinki
Economy
Technical problems
We got voucher for hotel for one night at the airport. The hotel took the voucher provided by KLM. We could not use the other flight proposed on Sunday 20.9.2026, because it would have come too late for the continuation trip. We ultimately arrived on 21.9.2026 13:00- Bristol-Helsinki
- Economy
Satomi Y
Verified | Sep 23, 2026Barcelona-Tokyo
Economy
Claim escalated to airline
Unknown
When the flight KL981 to Tokyo was totally delayed more than 4 hours on 9/22/26, announce said we need to refresh the cell phone to get any new booking. But, after I refreshed many times, nothing happened and my sister and I thought we could board the delayed flight at least. Then, when we scanned the ticket, it changed to new flight. We didnβt know what is the selection criteria for us to change to the flight 2 days later. Some people could board the flight. I totally couldnβt make it to go back to work as scheduled, and gave lots of trouble to my colleagues. And, at the counter, the lady said our luggage is at the airport. She didnβt check the baggage status with number. She said we had to go to T2 to pick up. But, nothing was there. I asked many people at the airport like baggage control, KLM service center, people in the office in the back that we were asked to ask, but everybody said different things, and we walked around more than 2 hours to look for baggage. Finally we went to another KLM service center, and they said our baggageβs were already gone to Narita airportβ¦ we asked to double check with our luggage number, and confirmed. We were exhausted with different instructions by different people. Then, we went to hotel by KLM, but no amenities like toothbrushes and others. We couldnβt change the clothes, couldnβt take off our makeup, no conditioner in the bathroom, no underwear and change. That was miserable. You really need to train the people to say the right instructions when we had the big delay or issues. We were all over the airport to look for our luggage and lost our time. If we already knew in earlier, then, we could buy household stuffs in the airport before we went to the KLM hotel. When we went to the hotel, it was already late at night, and we at least tried to go back to the airport for shopping in the night, but shuttle bus didnβt come at all, even though we were waiting for long time outside in front of hotel lobby areaβ¦ We also asked the clerk in the hotel about the shuttle bus, but the TV for showing the status for the bus was broken, and she said it was gone without checking anything. Until we asked about the shuttle bus, she was chatting in the back of lobby and even didnβt look for the outsideβ¦. So, we gave up for the bus to go back to the airport for shoppingβ¦. There was no sincere attitude even by the clerk at the lobbyβ¦ Anyway, people in KLM said wrong information with confidence and made us to lose lots of time and energy. You really need to train all your staff.- Barcelona-Tokyo
- Economy
- Claim escalated to airline
Helle L
Verified | Sep 23, 2026Bilbao-Trondheim
Economy
Claim escalated to airline
Unknown
I was going to a festival the day after I was supposed to land. Missed half of it due to this. Needed clothes and shoes for the festival.- Bilbao-Trondheim
- Economy
- Claim escalated to airline
Erika L
Verified | Sep 22, 2026Istanbul-Split
Economy
Unknown
Both my luggages stays in Amsterdam so I needed to take transportation need to buy clothes toothbrush toothpaste tampons etc- Istanbul-Split
- Economy
Pius D
Verified | Sep 22, 2026Lagos-London
Economy
Unknown
My diabetes and hypertension medication was inside the luggage delayed even I haven't taken any medication for almost 2 days now and it's affecting me seriously- Lagos-London
- Economy
Pius D
Verified | Sep 22, 2026Lagos-London
Economy
Unknown
As a diabetic and hypertension patient all my medication what in the luggage and I haven't had my medication for almost 2 days now- Lagos-London
- Economy
Linda K
Verified | Sep 22, 2026Manchester-San Francisco
Economy
Unknown
We travelled to Manchester to San Fran via Amsterdam. We only had one day there before our cruise set sail. My son completed the mission luggage and told us it went to San Fran but we asked for it to be redirected back to Manchester as we didnβt return from our cruise till 20th Sept when we came home.- Manchester-San Francisco
- Economy
Anonymous member
Verified | Sep 22, 2026Dublin-Cape Town
Business
Delayed baggage on both outbound and return journeys
Baggage was delayed in Amsterdam on both the outbound and return journeys (Dublin to Cape Town), despite the flights being a week apart. While I acknowledge that both itineraries involved relatively tight connection times in Amsterdam, it is difficult to accept this as a sufficient explanation when my colleagues travelling on the same flights received their baggage as expected. For this to occur on both legs of the trip goes beyond simple bad luck and points to a concerning inconsistency in baggage handling. Having experienced baggage delays on two consecutive journeys, I would certainly think twice about choosing this airline for future travel.Overall
Delayed baggage arrival on both outbound and return journeys
- Dublin-Cape Town
- Business
Danielle L
Verified | Sep 22, 2026Montreal-Budapest
Economy
Unknown
The bagage was lost on September 11th - BUDKL14915 and I had to replace essentials. It arrived 3 days later unusable (completely broken) BUDKL15044. I still have some receipts that I did not scan since I donβt have access to my bank account.- Montreal-Budapest
- Economy
Martin H
Verified | Sep 22, 2026Δ°stanbul-Newcastle
Economy
No reason given
Whatβs the delay? Travel to the airport causing me to miss my flight and the amount of time for my connection then a message send flight was cancelled had to stay in the hotel and then rebook flight back home very stressful- Δ°stanbul-Newcastle
- Economy
Curt C
Verified | Sep 21, 2026Aberdeen-Bucharest
Economy
Claim escalated to airline
Unknown
Departure flight from Aberdeen delayed. Arrived in Amsterdam on the limit, run to the gate to catch flight connection , arrived with 15 min before gate close and refused to be embarked- Aberdeen-Bucharest
- Economy
- Claim escalated to airline
Matei P
Verified | Sep 21, 2026Aberdeen-Bucharest
Economy
Unknown
Delayed flight from Aberdeen. Arrived in Amsterdam, on the run to the gate, arrived at the gate with 15 min before departure and refused embarkation.- Aberdeen-Bucharest
- Economy
Maria Theresia H
Verified | Sep 21, 2026Toronto-Bremen
Economy
Unknown
With my suitcase tag, I saw my luggage at Toronto airport for a long time . Had a wedding to attend and no clothes. Very stressful. Luggage with in front of my house from 19:00 to 24:00 September 19. Until I returned from the wedding . Luckily nobody took it.- Toronto-Bremen
- Economy
Pavels V
Verified | Sep 21, 2026Aberdeen-Riga
Economy
Unknown
My flight from Aberdeen to Amsterdam was delay for 10 minutes. At beginning I had 55 minutes to my next flight to Riga.Because of delay I was running to my next gate via Pasport Control and when I arrived to my gate the boarding was completed 1 minutes ago. The worker of Airport explained to me that the bording is closed 15 minutes before departure and she understood that it is not my fold and marked as well this in a system. Second problem when I finally arrived to Riga my lagguage was full destroyed as well(I made few foto of my lagguage Thanks in advance and I hope to get some compensation! Regards Pavels- Aberdeen-Riga
- Economy
Karren B
Verified | Sep 21, 2026Norwich-Atlanta
Economy
Unknown
The losing of our luggage twice has giving me second thoughtsabout flying again. It disrupted our whole holiday- Norwich-Atlanta
- Economy
Stephen J
Verified | Sep 21, 2026Leeds-Madrid
Economy
No reason given
I spoke with a helpful agent my mobile at the airport however we were unable to find a viable alternative journey. I believe that they may have actioned the flight refund request for both journeys, but I have now a taxi receipt to add. My number is 07791 428641- Leeds-Madrid
- Economy
Yazan K
Verified | Sep 21, 2026Δ°stanbul-Cork
Economy
Claim escalated to airline
Unknown
We had a lovely holiday this summer that ended with a disappointment when one of our luggage did not arrive with us. We travelled from istanbul to Cork transiting in Amsterdam on 28th August. The connect flight in Amsterdam should transfer our luggage to Cork as it was not a selftransfer flight, we should receive all our luggage at Cork Airport, but unfortunately we are missing one big luggage. Very inconvenient. Lots of our personal items and electric devices we use are missing and we have to repurchase again! We are a fimaly of 5 including a baby. I usually divide our stuff into the bags. My hair dryer, electric hair remover, my one million perfume, my gym wear, 2 of my gowns, my crocs and my kids crocs...etc Lots of the lost stuff is unique and can't find in the market. The last time we saw our luggage was in Istanbul Airport. KLM should compensate me for all the missing stuff. I don't keep the receipts so I am not sure what to expect.- Δ°stanbul-Cork
- Economy
- Claim escalated to airline
Carlo S
Verified | Sep 20, 2026Vancouver-Lamezia
Economy
Unknown
I have just been unfortunate as I was told in Rome to collect my luggage while having no time for the connection flight to Lamezia Terme as my flight from Amsterdam was late. Then I was told that my luggage was not loaded onto the plane for my final flight to Lamezia Terme. I was then unable to board that flight due to not physically having my 2 pieces of checked luggage. My wife had booked exactly the same flights as me as I am a seaman and was returning back home after a 6 month contract. The both pieces of checked luggage was mine and under my name Carlo Scaramuzzino. My wife only had carry on luggage. We therefore missed our flight while I was trying to locate my luggage at Rome Fumicino due to the fact that I had no physical checked bags loaded onto my final flight and therefore had to arrange a hotel stay, new flight ticket home aswel as other train rides back to Lamezia to locate the luggage as we were given the run around for days until it turned inti weeks. Eventually, we received a call from Amsterdam informing us that our luggage was there.- Vancouver-Lamezia
- Economy
Andrew R
Verified | Sep 20, 2026Birmingham-Stavanger
Economy
Unknown
I bought a jacket and had dinner in town as my flat keys were in my bag. My landlord was away at the time and I had to wait.- Birmingham-Stavanger
- Economy
Hannah O
Verified | Sep 20, 2026Dublin-Amsterdam
Economy
Claim escalated to airline
Unknown
They took my bag at the gate and said it would be checked onto the plane and when arriving it never came- Dublin-Amsterdam
- Economy
- Claim escalated to airline
Mihailo M
Verified | Sep 20, 2026Nairobi-Belgrade
Economy
Claim escalated to airline
Unknown
I am looking for assistance with an already disputed lost baggage claim against KLM and would like you to assess whether AirAdvisor can take over the case and pursue further compensation from KLM. FLIGHT AND BAGGAGE DETAILS I travelled from Nairobi, Kenya to Belgrade, Serbia with KLM: * KLM flight NBO β AMS: 6 March 2026 * KLM flight AMS β BEG: 7 March 2026 * The checked baggage was not delivered to me in Belgrade. * The baggage was never subsequently recovered. * The baggage should therefore be treated as permanently lost. KLM CLAIM My KLM baggage claim/reference number is: C-11134282 I reported the missing baggage and subsequently provided KLM with an itemised inventory of the contents and their value. The documented replacement value of the contents of the lost baggage is approximately: β¬3,483 I have supporting information/documentation for the contents and their value and can provide the full inventory and supporting evidence. PAYMENTS ALREADY RECEIVED FROM KLM KLM has made two separate payments: 1. β¬219 for necessary/replacement expenses immediately following the baggage loss. I accepted this payment in relation to those immediate necessary expenses. 2. β¬600 in relation to the lost baggage itself. I have NOT accepted the β¬600 as full and final settlement of my lost baggage claim. The β¬600 was only a partial payment toward the baggage claim, and I have continued to dispute KLM's position that this represents the maximum amount payable. KLM'S POSITION After I submitted the claim and supporting information, KLM ultimately took the position that β¬600 was the maximum amount it was prepared to pay for the lost baggage. I challenged this position and continued correspondence with KLM. Following my further correspondence, KLM responded that it maintained its position. Therefore, this is no longer simply an initial baggage claim. KLM has already rejected my request for further compensation and the matter is now disputed. LEGAL BASIS My understanding is that the claim is governed by the Montreal Convention 1999, particularly Article 22(2), concerning liability for baggage. The baggage was permanently lost, and the applicable liability limit is expressed in Special Drawing Rights (SDRs). My understanding is that the applicable limit for baggage is 1,519 SDR per passenger, effective from 28 December 2024. I understand that the precise EUR equivalent depends on the applicable SDR exchange rate and date used for the calculation. My position is that KLM should compensate me up to the applicable Montreal Convention liability limit, subject to the proper calculation and deduction of amounts already paid toward the same loss. I am therefore seeking professional advice on: * whether KLM has correctly applied the Montreal Convention; * whether the β¬600 payment is properly treated as only a partial payment; * what the applicable 1,519 SDR limit translates to for my claim; * what amount remains recoverable after deducting the β¬600 already paid; * whether any additional amount can be recovered beyond the standard baggage liability limit in the circumstances of my case; * and whether there are any other legal arguments available based on the evidence and circumstances. SERBIAN CIVIL AVIATION DIRECTORATE I have also submitted a complaint to the Serbian Civil Aviation Directorate concerning KLM's handling of the baggage claim. The complaint has already been submitted and I am waiting for / dealing with the authority's response. I would like AirAdvisor to take this existing regulatory complaint into account when assessing the case and advise whether it affects the possibility or timing of further action against KLM. CURRENT STATUS KLM has already rejected my request for additional compensation and has stated that it maintains its position. I therefore need assistance with an already disputed claim rather than simply submitting an initial claim to the airline. I am interested in having AirAdvisor assess the case and, if you believe there is a realistic basis for recovering additional compensation, potentially take over the matter. IMPORTANT QUESTIONS BEFORE I AUTHORISE AIRADVISOR Because the claim is already disputed, I would specifically like you to confirm the following before I sign any agreement or power of attorney: 1. Do you accept already disputed lost-baggage claims where the airline has already rejected the passenger's request for additional compensation? 2. Based on the information above, do you believe you can pursue compensation beyond the β¬600 already paid by KLM? 3. What amount do you believe you would seek from KLM? 4. What is your fee for this particular case? 5. I understand that your standard baggage-claim fee may be 40% of the amount recovered. Please confirm exactly what percentage would apply to my case. 6. If the matter proceeds to litigation, please confirm whether the fee increases to 50%, and whether there are any additional legal, court, lawyer, administrative or other costs that I could become liable for. 7. If litigation is required, who would actually represent me? Would AirAdvisor itself handle the case, or would the matter be transferred to an external/local lawyer? 8. Would there be any additional costs associated with using that lawyer? 9. Do you have experience handling KLM lost-baggage disputes under the Montreal Convention, particularly where KLM has already made a partial payment and rejected further compensation? 10. Would accepting your services prevent me from continuing with my existing complaint before the Serbian Civil Aviation Directorate? 11. Would I be assigning the claim to AirAdvisor, or would I simply be granting you a power of attorney to act on my behalf? 12. If I decide not to proceed with AirAdvisor at a later stage, would I retain the right to pursue KLM myself or through my own lawyer? 13. Are there any deadlines or limitation periods that you believe I need to be aware of? DOCUMENTS AVAILABLE I can provide the following documents: * KLM baggage claim documentation * KLM claim/reference number C-11134282 * Complete correspondence with KLM * KLM's responses rejecting further compensation * Proof/details of the β¬219 payment * Proof/details of the β¬600 baggage payment * Full itemised inventory of the lost contents * Supporting evidence for the value of the contents * Documentation relating to the flight itinerary and baggage * Complaint submitted to the Serbian Civil Aviation Directorate * Any response received from the Serbian Civil Aviation Directorate * Any other relevant correspondence or supporting documentation I would appreciate it if you could first review the case based on the above and let me know whether you believe AirAdvisor can realistically assist with recovering additional compensation from KLM, and on what terms.- Nairobi-Belgrade
- Economy
- Claim escalated to airline
Anthony H
Verified | Sep 20, 2026Atlanta-Norwich
Economy
Successful claim
Unknown
We had to go 4 days without our luggage, which wasn't fun when you only have 1 set of clothes. And to top it off they lost the luggage on the way back- Atlanta-Norwich
- Economy
- Successful claim
Rachel R
Verified | Sep 20, 2026Los Angeles-Milan
Economy
Successful claim
Unknown
I am working abroad and my bag was lost for 3 working days for me. I had to spend a great deal of time and money trying to get items so I could attend my events and do my job. It was a huge inconvenience and cost me a great deal of time to navigate when I was already staying in a location that was not easily accessible to places to purchase items. I have attached the receipts for reimbursement thank you.- Los Angeles-Milan
- Economy
- Successful claim
Boris S
Verified | Sep 19, 2026Bilbao-Portland
Economy
Technical problems
The original flight was cancelled by KLM due to technical issues. I have contacted airline by phone asking them to rebook the flight with different airline that wouldβve landed in Portland five hours later than original flight. They refused to do that and only rebooked me for their own flight that arrives 12 hours later than original and has two stops instead of one as originally booked.- Bilbao-Portland
- Economy
Elena S
Verified | Sep 19, 2026Bilbao-Portland
Economy
Technical problems
I have been notified that the flight have been canceled and have called customer service to ask to rebook the flight with another airline that wouldβve landed me in Portland 5 hours later than original flight. I was told that they will not do that and the only flight that they can rebook me for arrives 12 hours later than the original flight and has 2 flight changes instead of original one change- Bilbao-Portland
- Economy
Daniel K
Verified | Sep 19, 2026Dublin-Belgrade
Economy
Unknown
We were travelling to Serbia as part of an international political conference. When our luggage was lost, we had to purchase clothes to conform with the dress code of the conference. This was highly stressful and put us out of pocket.- Dublin-Belgrade
- Economy
Michelle P
Verified | Sep 19, 2026Lisbon-Dubrovnik
Economy
Claim escalated to airline
Unknown
We arrived in Dubrovnik at 11.30pm approx and reported luggage hadnβt arrived straight away. We had to go 2 full days without the luggage at great inconvenience and a lot of stress worrying if we would even get it back. It only arrived the day we had to leave Dubrovnik which was very frustrating.- Lisbon-Dubrovnik
- Economy
- Claim escalated to airline
Nina A
Verified | Sep 18, 2026Entebbe-Amsterdam
Economy
Unknown
I booked the flight with KLM (ZNY775) for my two children Nina Atukunda and Nelson Atukunda as unaccompaned minors. Their uncle took them to Entebbe International Airport on the 14th of June 2025. On arrival, they were told that the flight had been cancelled because of mechanical problems. Then KLM officials proposed an alternative flight with Kenyan airways which was also cancelled in 30 minutes. My children and their uncle had to drive a long distance back home on the 14th June 2025. KLM officials asked them to return to Entebbe International airport on the 15th June 2025 for their flight KL 535. Other than providing the flight the next day, KLM never catered for anything. I had to transport my children back home which was a long distance and provide for everything myself and ensured their return to the airport the following day. I submitted my complaint to KLM last year and until today, I have never received any response. I also tried to submit the same complaint through refly and KLM responded to refly saying that I had personally submitted the complaint.- Entebbe-Amsterdam
- Economy
Shahrzad D
Verified | Sep 18, 2026Amsterdam-Los Angeles
Economy
Successful claim
Problems at airport
Formal Complaint β Flight Schedule Change, Baggage Policy Discrepancy & Staff Conduct, Booking Ref 2011DC / Receipt 57493450 To Air France-KLM Customer Relations, I am writing to formally complain about two issues related to my booking: a schedule change to my flight, and an excess baggage charge and staff conduct issue at check-in on Friday, 18 September 2026. Flight details: β’ Passenger: Daghighi Shahrzad β’ Booking reference: 2011DC β’ Route: Amsterdam (AMS) β Paris (CDG) β Los Angeles (LAX), operated by KLM/Air France β’ Excess baggage receipt number: 57493450 β’ Amount charged: EUR 85.00 First, my original booking was for a nonstop flight. Without adequate notice or an acceptable alternative offered, this was changed to two separate flights with a connection in Paris, departing at 9:00 PM. This schedule change significantly increased my total travel time and disrupted my plans, and I was not given a satisfactory explanation or compensation for the change. Second, before arriving at the airport, I reviewed the checked baggage allowance published on your website for my fare, which stated [insert exact allowance shown on the website, e.g. "23kg per piece, 2 checked bags included"]. At check-in, the agent told me the limit was 23kg and that my bag was approximately 7 lbs (roughly 3kg) over this limit, and charged me EUR 85.00 as a result. When I showed the agent the policy as published on your own website to explain the discrepancy, she stated that she did not care what the website said and that I would follow her instructions or not board the flight. I explained to her that I have social anxiety and that being threatened with denied boarding over a documented, publicly posted policy was causing me significant distress. She responded that she did not care who I was. I found this response dismissive and unprofessional, particularly given that I was not being unreasonable β I was pointing to your own official policy, not disputing it out of hand. I am requesting the following: 1. An explanation for why my nonstop flight was changed to a two-flight connection departing at 9:00 PM, and what compensation or rebooking options are available for this schedule change. 2. A written clarification of the checked baggage policy that applied to my ticket, including why it differed from what is published on your website. 3. A refund of the EUR 85.00 excess baggage charge, or a credit, if the airport-enforced policy is found to have been inconsistent with your published terms. 4. A formal review of the conduct of the check-in agent involved, given the tone and language she used toward a paying passenger who was attempting to resolve the matter calmly. I have attached the excess baggage receipt as documentation. Please confirm receipt of this complaint and let me know the expected timeline for a response. Sincerely, Shahrzad Daghighi- Amsterdam-Los Angeles
- Economy
- Successful claim
Amaanulla K
Verified | Sep 17, 2026Mumbai-Leeds
Economy
Unknown
I am here for study purpose and all my basic stuff and daily needs requirements were packed in my baggage so I can't spend 2 two days without any basic necessity thing- Mumbai-Leeds
- Economy
Louise G
Verified | Sep 17, 2026Amsterdam-Stockholm
Economy
Claim escalated to airline
Unknown
It was said that we had to fly on a smaller plane. During boarding, my boarding card didn't allow me to take the reserved flight (overbooking ?). I arrived 4 hours late in Stockholm and couldn't attend to a congress meeting.- Amsterdam-Stockholm
- Economy
- Claim escalated to airline
Sylwia K
Verified | Sep 17, 2026Mexico City-Amsterdam
Business
Odszkodowanie za odwoΕanie lotu i utratΔ czasu
I am submitting this claim on behalf of Sylwia Kolton, for whom I am an Executive Assistant. On the day of travel, Sylwia was informed that her flight had been cancelled and rebooked for the following day, resulting in a delay of approximately 24 hours in reaching her destination. Sylwia attempted to use the hotel accommodation assistance offered by KLM. However, she was informed that this service was unavailable and that she would need to arrange accommodation herself. As a result, she incurred hotel expenses, for which I kindly request reimbursement. Supporting documentation is attached. In addition, I would like to request compensation for the flight cancellation and the significant delay caused by the rebooking to the following day, which resulted in the loss of 24 hours of planned time at the destination. Thank you for your consideration, and I look forward to your response.Overall
- stracony dzien
- Mexico City-Amsterdam
- Business
- Loss: β¬291
- Desired solution
View more