KLM Royal Dutch Airlines complaints: comments, page 4
2,012 comments
Victoria H
Verified | Sep 17, 2026
Kristiansand-London
Economy
Claim escalated to airline
Unknown
We went to the desk at London airport when the suitcase didnβt arrive. We were told it was left behind in Amsterdam where we had a layover. The KLM assistent told us we could buy necessary clothes/shoes up to 100 pounds. The suitcase that wasnt delivered at time, had clothes and shoes for both travellers. We got a notifications that the luggage is coming on next available plane, so we have not received it yet.
- Kristiansand-London
- Economy
- Claim escalated to airline
Lynsey S
Verified | Sep 17, 2026Duesseldorf-Southampton
Economy
Problems at airport
the flight was initially disrupted due to the plane being late arriving, then this delay was extended further as the plane had not been cleaned. then we had another 30 minute delay at Dusseldorf as there were no buses to take us from the airport terminal to the plane. On the plane they told us we would still make our connection, but upon landing there was again another 10 minute delay whilst we waited for a bus to arrive to take us to the terminal. I missed my connecting flight, even though it was 12 minutes late and I originally had 1 hour 15 transfer time. They put me up in a hotel but have refused compensation as they said weather caused the delay. this is not true. They announced repeatedly on the boards and the tannoy that the delay was due to the plane being late arriving, then the cleaning crew not having cleaned the plane yet - and then the main delay was due to lack of buses to take us to and from the plane at either end. these are operational issues and should be the responsibility of the airline. I got put onto a plane that left the next day at 8:25am and finally made it back to Southampton 16 hours later than I should have done. The airline put us up in a hotel, but I had to get up very early, didn't sleep, and have missed a significant portion of my working day today.- Duesseldorf-Southampton
- Economy
Florence B
Verified | Sep 17, 2026Geneva-San Jose Del Cabo
Economy
Claim escalated to airline
No reason given
I have already been reimbursed for the expenses I had to cover in Amsterdam (hotel and other expenses). This is a separate compensation claim for arriving at my final destination 14 hours late and, as a result, losing an entire day of my trip to Mexico.- Geneva-San Jose Del Cabo
- Economy
- Claim escalated to airline
Vanessa A
Verified | Sep 16, 2026Lisbon-Olbia
Economy
Claim escalated to airline
Unknown
Beside the extra money we had to spend (we only had the clothes we were wearing) we lost a lot of time of our unique Honeymoon trip. Specially in the first day, we had to go to a shopping center (30 min away from our hotel) instead of starting to enjoy the beach right away. We understand that this can happen, but it was really unpleasant, as time is not possible to recover! Thank You for your attention.- Lisbon-Olbia
- Economy
- Claim escalated to airline
T.henry P
Verified | Sep 16, 2026Amsterdam-Sumburgh
Economy
Unknown
I get info: " Customer Services (Sumburgh) 17.11 (53 minuuttia sitten) -> minΓ€ Hello, The bag has been located in Inverness, they are going to re-route it up to Sumburgh we will call you when it has arrived to arrange delivery. You can submit a claim on the Loganair website." I lost my bag on Sunday and have gone several days without itβI even bought all sorts of clothesβand although the bag was found yesterday, it still hasn't been delivered. Regards, Megan- Amsterdam-Sumburgh
- Economy
Nathalie J
Verified | Sep 16, 2026Amsterdam-Chania
Economy
Unknown
I went back and they didnβt have it. And also they didnβt check with Athens. I only loaded the receipts I have minus one that I donβt have any more for an amount of β¬113,- the value that is in the suitcase and to replace is much more I only bought things to survive. My dress size and the short stay didnβt make it easy. I was here for a worktrip and was busy doing my job this was not easy. And they were not helpful at the baggage claim center. Calling them seems to be impossible they donβt pick up the phone.- Amsterdam-Chania
- Economy
Mark L
Verified | Sep 16, 2026Toronto-Warsaw
Economy
Unknown
The delivery of my suitcase containing all my clothes and other essential items was delayed by 7 days.- Toronto-Warsaw
- Economy
Kenshiro S
Verified | Sep 16, 2026Osaka-Naples
Economy
Unknown
Dear KLM Customer Service, I am writing regarding my delayed baggage under the file reference NAPHV14000. At Kansai Airport, I was informed by KLM staff that my suitcase would be transported directly to Naples. However, the baggage was left behind in Amsterdam, and as a result, I had to travel from Naples city to Naples Airport to retrieve it after my arrival.In addition,I want to tell you that I was told in KIX that the baggage send to Naples directly,so you donβt have to pick it up for transit. Because of this situation, I incurred additional transportation costs for the round trip between Naples city β Naples Airport. These expenses were necessary solely due to the baggage delay and the need to collect the suitcase myself. In line with the Montreal Convention and KLMβs own policy stating that passengers may claim reimbursement for βreasonable and necessary expenses caused by delayed baggage,β I would like to request compensation for these transportation costs. I have kept all receipts and travel records (taxi receipts, Alibus tickets, etc.). If KLM instructed me to βcome to Naples Airport to pick up the baggage,β please confirm that this instruction is recognized as part of the claim. I have saved all relevant communication (emails, SMS, app messages). I would appreciate your confirmation on how to proceed with the reimbursement. Thank you for your assistance. Kind regards, Kenshirou Saji- Osaka-Naples
- Economy
Ipek D
Verified | Sep 16, 2026Copenhagen-Amsterdam
Economy
Unknown
Dear KLM Customer Care, I am writing to submit a complaint and request reimbursement regarding my flight from Copenhagen (CPH) to Amsterdam (AMS) on 16 September 2026. My original flight was scheduled to depart at 12:40. The flight had initially been handled in conjunction with SAS, but the operation was subsequently separated from SAS and the departure gate was changed at the last minute. I only became aware of the new gate shortly before departure. Due to this last-minute gate change and the lack of sufficient time to reach the new gate, I missed my original flight. As a result, I had to purchase another ticket at my own expense and travelled on KLM flight KL1272, departing Copenhagen at 14:45. I would therefore like KLM to investigate this situation, including the timing of the gate change and the communication provided to passengers, and reimburse me for the additional ticket I was forced to purchase as a result of missing my original flight. Please also confirm whether I am entitled to any additional compensation or reimbursement under the applicable EU passenger rights regulations. I can provide my original boarding pass, the new ticket and receipt, as well as screenshots of the gate information and notifications. I look forward to your response and reimbursement of the costs incurred. Kind regards, Δ°pek DaΔlΔ±- Copenhagen-Amsterdam
- Economy
Haydn P
Verified | Sep 16, 2026Amsterdam-Birmingham
Economy
Claim escalated to airline
Unknown
Had our flight booked in advance for our return back to the uk, however once arriving at the airport and getting our boarding passes we had been told we had been put on standby as the plane had been oversold. After not being allowed to board the plane we also was informed that we would be unable to get any of our luggage. So we had to go buy food and drinks for the rest of the day and any other necessary items such as even some spare clothes to change into. I am also type one diabetic so having all my main medication in my luggage and not having access to this was very dangerous as I had one insulin pen with me and a set number of needles that I had planed would be enough for my journey home. By the next morning after having some breakfast I had ran out of insulin so if anything else happened to that flight and I got put on standby again I could of encountered medical problems.- Amsterdam-Birmingham
- Economy
- Claim escalated to airline
Jude Emeka D
Verified | Sep 16, 2026Lagos-Manchester
Economy
Unknown
I am a high blood pressure patient my BP check machine and medication was in my checked in bag because it has batteries, as it did not arrived with me i have to drive 21 miles to borrow my daughterβs BP machine and medication because we use the same medicine as she is also BP patient, this also cost me money and time which was not inclusive here.- Lagos-Manchester
- Economy
Sam L
Verified | Sep 16, 2026Amsterdam-Aberdeen
Economy
Claim escalated to airline
No reason given
They have stalled since December constantly saying I didnβt have the right bank details but managed to pay the seat money back .- Amsterdam-Aberdeen
- Economy
- Claim escalated to airline
Monica V
Verified | Sep 16, 2026Stavanger-Nice
Economy
Unknown
Unfortunately, your flight is delayed because the aircraft arrived too late from its previous flight. We was re-booked to another flight later that night- Stavanger-Nice
- Economy
Anonymous member
Verified | Sep 16, 2026Amsterdam-Manchester
Economy
awfull customer service while boarding
while attempting to board the plane it would be a good idea to train the staff on what a disability card looks like, as the person who checks you passport and ticket didn't have a clue what my disability badge was and embarrassed me in front of all the passengers who where waiting to board the plane.Overall
embarrassed
- Amsterdam-Manchester
- Economy
Cristina Maria L
Verified | Sep 15, 2026Stuttgart-Lisbon
Economy
Handicap, Zwang in Stuttgart, das HandgepΓ€ck aufzugeben ohne Ausnahme. Um in Lissabon ohne das GepΓ€ckstΓΌcke dazustehen.
Dear Sir or Madam, Please pass on my complaint. How is it possible that, when booked in this assistance category, we are not allowed to take your hand luggage onto the plane? Especially when you cannot select this option at the time of booking and, according to the steward at check-in, there are no exceptions??? Is that correct? My small suitcase is now on the baggage carousel without a lock, and my laptop is inside it, as I couldnβt have fitted it into my backpack. I am truly shocked. No exceptions for people who need help and have booked assistance! To follow up on the email of 2 September 26 (see below): We arrived at Lisbon Airport and the hand luggage weβd been forced to check in had been left behind in Amsterdam! Inside: my laptop, which I needed the next day to work from home! At 11 pm, we received a message saying that the suitcases could be collected from Menzis at the airport. Another 52 km there and back to fetch the suitcases (having them delivered would have been a greater risk in terms of time). I demand a written guarantee for the return flight that my husband, who is accompanying me, and I will be able to take our small suitcases into the cabin! I would really appreciate a reply! Yours faithfully Cristina MarquesOverall
- Zwang in Stuttgart zur Aufgabe des HandgepΓ€cks bei GehΓ€ndicapten Fluggast ohne Ausnahmen. Um am Zielflughafen ohne das GepΓ€ckstΓΌcke dazustehen.
FlΓΌge waren pΓΌnktlich
- Stuttgart-Lisbon
- Economy
- Desired solution
Other - Dear Sir or Madam, Please pass on my complaint. How is it possible that, when booked in this assistance category, we are not allowed to take your hand luggage onto the plane? Especially when you cannot select this option at the time of booking and, according to the steward at check-in, there are no exceptions??? Is that correct? My small suitcase is now on the baggage carousel without a lock, and my laptop is inside it, as I couldnβt have fitted it into my backpack. I am truly shocked. No exceptions for people who need help and have booked assistance! To follow up on the email of 2 September 26 (see below): We arrived at Lisbon Airport and the hand luggage weβd been forced to check in had been left behind in Amsterdam! Inside: my laptop, which I needed the next day to work from home! At 11 pm, we received a message saying that the suitcases could be collected from Menzis at the airport. Another 52 km there and back to fetch the suitcases (having them delivered would have been a greater risk in terms of time). I demand a written guarantee for the return flight that my husband, who is accompanying me, and I will be able to take our small suitcases into the cabin! I would really appreciate a reply! Yours faithfully Cristina Marques
Julia L
Verified | Sep 15, 2026San Diego-Bergen
Economy
Unknown
My carry on was checked at the gate. My luggage was was deemed lost at the baggage claim (September 9) . It did not arrive with me to Bergen. I filed a lost baggage report at the airport and was notified of it being found days later. Which required us to return to the airport for pick up. We had two luggageβs delayed whcih contained all of our clothes and electronic device chargers. We had to go out and buy some necessities for the cold weather (jacket, shirts, soap, underwear, socks) which is what this compensation is for. We finally received it 2 days later (September 11) . No cash allowance was offered. I did not declare the value with the airport. The staff just helped me file the report and was told to wait to hear back if/when it was located.- San Diego-Bergen
- Economy
Luca U
Verified | Sep 15, 2026Budapest-Mexicali
Economy
Claim escalated to airline
Unknown
I arrived to Mexico City on Wednesday, didnβt receive my luggage. I had another flight to Guadalajara with another airline. I was waiting at Mexico city at klm lost luggage where I had to wait a long time and they said I will get my luggage the next day in Guadalajara. That did not happen. I almost had to wait 3 days to get my luggage, so I had nothing with me. In the end I even ha dto go again to the airport to get my luggage which was 1,5 hours total back and forth from my hotel because they would not deliver my luggage.- Budapest-Mexicali
- Economy
- Claim escalated to airline
Ivo S
Verified | Sep 15, 2026Porto-Amsterdam
Economy
Unknown
Flight was overbooked and at the gate there was no seat for me, was scheduled another one for the next morning- Porto-Amsterdam
- Economy
Fernando C
Verified | Sep 15, 2026Mexico City-Lisbon
Economy
Claim escalated to airline
Unknown
I was travelling to Portugal to attend a wedding, so my checked baggage contained clothing and essential items specifically needed for that commitment. Unfortunately, my checked bag did not arrive with me at my destination and was only delivered on the evening of September 9, even though my original flight was on September 2. This meant that I was without my luggage for approximately seven days. Only one checked bag was affected. The airline provided EUR 30 as an allowance for food. The last time I saw my luggage was when I checked it in for my flight on September 2. It was checked baggage, not a carry-on bag checked at the gate. I did not make any special declaration of value for the luggage and I did not pay any excess or overweight baggage fees. I filed a Property Irregularity Report (PIR) in person at the airport in Portugal, and I have a photograph of the document as proof. The bag was treated as delayed baggage and was eventually delivered on September 9. However, it was sent to an address that I had not provided and that did not correspond to where I was staying at the time. As a result, in addition to being without my personal belongings for several days, I had to travel at my own expense to retrieve the luggage. I had to pay for an Uber to collect the bag because it was not delivered to the correct location where I was staying. During the approximately seven days that I was without my luggage, I also had to purchase several necessary replacement items in order to attend commitments and activities that had already been planned and booked in advance. These expenses included shoes, a suit for the wedding, a cap, swimwear, and other necessary clothing and personal items. These purchases were not optional or made for convenience. They were expenses directly caused by the delayed delivery of my baggage, as I was travelling without access to my belongings and had pre-existing commitments, including the wedding and prepaid activities that required appropriate clothing. In addition, I experienced an issue with my reserved seat. I had already paid KLM for my seat, but I was nevertheless required to pay TAP an additional EUR 48 for the same service. As a result, I had to pay twice for a seat that had already been paid for. For these reasons, I am requesting reimbursement of the reasonable and necessary expenses I incurred as a direct result of these issues, including the replacement items purchased while I was without my luggage, the Uber transportation required to retrieve the bag, and the additional EUR 48 charged by TAP for a seat that had already been paid for through KLM. I have receipts and proof of payment for these expenses, as well as the PIR documentation, and I can provide them for review.- Mexico City-Lisbon
- Economy
- Claim escalated to airline
Jude Emeka D
Verified | Sep 15, 2026Lagos-Manchester
Economy
Unknown
Yes i am high blood pressure patient, i have my Bp check machine and medicine in the check in bag because it has batteries, i have to drive 21 miles to pickup my daughterβs BP machine and also get medication from her because we both use the same medication as she is also Bp patient, this also cost me petrol and time which was not the included in the claim.- Lagos-Manchester
- Economy
Mark C
Verified | Sep 15, 2026Manchester-Amsterdam
Economy
Unknown
My tools/coveralls boots and hard hat was in the baggage that got delayed I was very stressed about this as I couldn't work for 4 days. I thought I was potentially going to lose my job i was struggling to sleep and eat with the stress it caused me fortunately I managed to get back to work on Friday the 11th.- Manchester-Amsterdam
- Economy
Craig D
Verified | Sep 15, 2026Humberside-Toulouse
Economy
Unknown
The passport system crashed at Schipol Amsterdam therefore huge queues prevented me from reaching my connection to Toulouse which I had to rebook- Humberside-Toulouse
- Economy
Phoomsiri P
Verified | Sep 15, 2026Edinburgh-Bangkok
Economy
No reason given
They did compesate me for the other expenses after I contacted the airline through the compensation portal. However, they didn't provide the compensation for the delay itself, and rejected the request.- Edinburgh-Bangkok
- Economy
Bergsteinn G
Verified | Sep 14, 2026Willemstad-Amsterdam
Economy
Claim escalated to airline
Influence by other flights
Because delay of our flight to Amsterdam we lost our connection flight to Iceland. Because of mis-i and lack of information from KLM we booked and paid 3 times ticket from Amsterdam to Reykjavik Iceland which cost us around β¬ 2.300. We arrived in Iceland on 7th of Jan 26 but should have been in Iceland on 4th Jan 26. - We contacted KLM on line frequently and by phone but never got any guidance or proper advice what to do or when we would get a flight.- Willemstad-Amsterdam
- Economy
- Claim escalated to airline
Jonathan T
Verified | Sep 14, 2026Nice-Glasgow
Economy
Claim escalated to airline
Unknown
I am a seafarer, the loss of critical luggage for my 1mth voyage on the vessel vos gorgeous was a critical blow that required replacements in order I was able to survive onboard.- Nice-Glasgow
- Economy
- Claim escalated to airline
Omobola A
Verified | Sep 14, 2026Amsterdam-London
Economy
Unknown
My eta to UK took almost the whole day & my effort to change the ticket on time met with poor customer service while it took the whole day till now to resolve the issue- Amsterdam-London
- Economy
Phillip G
Verified | Sep 14, 2026Amsterdam-Venice
Economy
Claim escalated to airline
Unknown
My baggage was delayed for five days, affecting four working days of a business trip in Venice. I received my suitcase after five days, so no baggage is currently missing. I last saw my suitcase when I checked it in at Amsterdam Schiphol Airport for flight KL1633 to Venice on 1 September 2026. It was regular checked baggage, not hand luggage checked at the gate. I did not pay any excess or overweight baggage fees and did not make a special declaration regarding the value of the contents. The checked baggage was included in my ticket. I filed a PIR for the missing baggage (reference VCEKL11788). KLM subsequently located the suitcase, but it still took several days before it was delivered to me in Venice. All of my required black work clothing was inside the delayed suitcase. KLM was informed that I urgently needed this clothing for work. As a result of the delay, I was unable to properly comply with my employerβs dress code for four working days and had to repeatedly wash and reuse the very limited clothing I had travelled in. I deliberately avoided purchasing a complete set of replacement work clothing and claiming these costs from KLM, as I wanted to keep the expenses resulting from the baggage delay as low as possible. The delivery process itself was also very difficult and required repeated contact with KLM, Venice Airport and the delivery service. I also had to spend time waiting at my accommodation for the suitcase to be delivered while I was in Venice for work. KLM has already paid me β¬100 without receipts. I subsequently requested additional compensation because of the duration and circumstances of the delay, and this request was still open when I contacted AirAdvisor. Before proceeding with AirAdvisor, I explicitly informed AirAdvisor support that I had already received β¬100 from KLM and that an additional request with KLM was still open. AirAdvisor support confirmed that this was not a problem and specifically asked me to include this information in my claim so that the claim manager is aware of the situation.- Amsterdam-Venice
- Economy
- Claim escalated to airline
Suzana T
Verified | Sep 13, 2026Montreal-Stockholm
Economy
Unknown
I had no close to wear for a week and very distressed because I was not able to give the gifts for the occasion on time- Montreal-Stockholm
- Economy
Natalija Z
Verified | Sep 13, 2026Gothenborg-Lisbon
Economy
Unknown
I didn't have any clothes for company meetings, all the cosmetics and makeup. The baggage came after two days for my 3,5 days business trip. I filed the complaint directly at the airport when I landed.- Gothenborg-Lisbon
- Economy
Kehinde Hussein A
Verified | Sep 13, 2026Schonefeld-Casablanca
Economy
Successful claim
Problems at airport
Dear KLM Customer Service, I am writing to formally request compensation and reimbursement for the inconvenience and additional expenses I incurred as a result of the delay of my flight and my missing baggage. Due to the delay of my KLM flight, I arrived in Lagos much later than scheduled. After arrival, I spent a long time waiting for my checked baggage, but it could not be located. Because of this delay, I was unable to reach the domestic terminal in time for my scheduled flight from Lagos to Ilorin, which was due to depart at 7:15 a.m. By the time I arrived at the local terminal, it was already around 7:00 a.m., making it impossible to complete the necessary boarding procedures. As a result, I missed my flight and had to travel by bus from Lagos to Ilorin at my own expense. The following day, I also had to return to Lagos regarding my delayed baggage. Despite these additional trips and costs, I have still not received my baggage. I respectfully request reimbursement of my transportation expenses and compensation for the disruption caused by the delayed flight and delayed baggage. I am prepared to provide copies of my flight tickets, baggage report (PIR), receipts, and any other documents required to support my claim. Thank you for your attention to this matter. I look forward to your prompt response. Yours faithfully, Kehinde Hussein Abdulraheem Booking Reference: XU3LTM- Schonefeld-Casablanca
- Economy
- Successful claim
Carolyn C
Verified | Sep 13, 2026Bordeaux-Stockholm
Economy
Unknown
My bag was delivered 24 hours later to my hotel. I had to attend a professional meeting the next day. I needed only toiletries and underwear and pajamas for the night.- Bordeaux-Stockholm
- Economy
Lynn V
Verified | Sep 13, 2026Amsterdam-Minneapolis
Economy
Successful claim
No reason given
My flights were from SCQ-AMS on 12/09/2026 and from AMS-MSP on 13/09/2026. I was able to complete my KL1566 SCQ-AMS flight on 12/09/2026 and arrived at AMS around 19:20. The morning of 12/09/2026, KLM informed me that my flight the following day, AMS-MSP, KL655, was cancelled. KLM offered a rebooking from AMS to LHR to BOS to MSP at 07:20 on the morning of 13/09/2026. That series of flights was entirely unacceptable and incompatible with my travel plans. I did speak to the Travel & Services Team at Schiphol about this who cancelled that alternate plan of flights.- Amsterdam-Minneapolis
- Economy
- Successful claim
Hoger S
Verified | Sep 12, 2026Stockholm-Marseille
Economy
Claim escalated to airline
Unknown
Our checked luggage was delayed for approximately 38 hours after our arrival in Marseille. We landed on Friday at around 11:30, but our luggage was not delivered to our hotel until approximately 23:00 on Saturday. The delay caused significant disruption to our trip. As we had none of our personal belongings, clothing or other essential items, we had to cancel previously planned activities and bookings and instead spend several hours on Friday trying to purchase the necessities we needed. Unfortunately, we were unable to find everything we needed on the first day, which meant that we had to spend several additional hours on Saturday searching for and purchasing essential items. As a result, a substantial part of both Friday and Saturday was lost dealing with the consequences of the delayed baggage rather than enjoying our planned holiday. Although the luggage was delivered at around 23:00 on Saturday, we were not at the hotel at that time and therefore did not regain practical access to our belongings until Sunday. In effect, we were without our luggage and personal belongings for two days of our holiday. The delay therefore caused not only additional expenses, but also considerable inconvenience, loss of time, cancelled plans and a significant disruption to two days of our vacation. We would like these circumstances to be taken into account when assessing our claim and compensation.- Stockholm-Marseille
- Economy
- Claim escalated to airline
John R
Verified | Sep 12, 2026London-Mulhouse
Economy
No reason given
No Food or Drink vouchers offered in Amsterdam by KLM even though they knew we would be delayed for eight hours before the flight.- London-Mulhouse
- Economy
John R
Verified | Sep 12, 2026London-Mulhouse
Economy
Very poor support during problems
Hour delay leaving London City Airport. Missed connection in Amsterdam for Basal. Had to wait for eight hours in Amsterdam for the next flight to Basal. Arrived in Basal at 11300hrs and therefore missed Cruise ship departure at 900hrsOverall
- eight hour wait in Amsterdam
- London-Mulhouse
- Economy
- Desired solution
Ekaterina S
Verified | Sep 12, 2026Bristol-Riga
Economy
Unknown
I had to travel to my final destination without my luggage. I was lucky that my friend collected it and kept it for me. It disrupted my holiday. I also had items of food that were spoiled. I had a message that the luggage was put on a different flight and when I came guide late at night to collect it at Riga airport, the luggage was still not there! I did file all the necessary documents at the airport, including PIR report. The airline did not provide any cash allowance for incidents. Altogether the luggage was three days left and I couldnβt wait for it because I had to travel to my final destination. I only received it from my friend in Riga who kindly kept for the duration of my holiday (three weeks).- Bristol-Riga
- Economy
Barbara R
Verified | Sep 11, 2026Amsterdam-Rome
Economy
Unknown
The delay in receiving our luggage for 4 days caused us considerable inconvenience and frustration and had a significant impact on our enjoyment of the cruise. We had no access to any clothing or personal items and very limited options for purchasing replacements. We were therefore forced to purchase clothing and personal items at considerably higher prices from the limited facilities available on board. The impact went beyond the financial expense, as we did not have appropriate clothing we were unable to fully participate in planned cruise events eg cocktail evening that we had been looking forward too. Overall the delay in receiving our luggage significantly impacted the enjoyment of our holiday.- Amsterdam-Rome
- Economy
Igor P
Verified | Sep 11, 2026Ljubljana-Stavanger
Economy
Unknown
I was informed that lagugage is delayed. No information until when. It took 3x days to locate and deliver it to the hotel.- Ljubljana-Stavanger
- Economy
Joan H
Verified | Sep 11, 2026Amsterdam-Poznan
Economy
Claim escalated to airline
Unknown
It was announced 5 mikutes from departure from AMS that all luggages for all passenger dtayed in AMsΓ±S, my bag was sent to final destination on thurdays at midnight- Amsterdam-Poznan
- Economy
- Claim escalated to airline
Luis Alfonso G
Verified | Sep 11, 2026Rome-Barcelona
Economy
Unknown
We spend around 1/2 day in Barcelona aiport: the follow after arrived I back to the office of luggage lost because they said when we arrived that need back to pick up the luggage but it wasn βt there Then we going to buy the essential things for both: pants, short, T shirt, underwear, etc But the real afectetion was sicological: we lost some gifs that bought in the cities that we visited before: Paris, Bruselas, Brudge, Roma ( specially in the Vatican), etc- Rome-Barcelona
- Economy
Nikki H
Verified | Sep 11, 2026Amsterdam-Malaga
Economy
Unknown
They lost our luggage and on night 4 (going to day 5) weβve received our bags. It was 2 suitcases. I filed a claim but they said I was 2 days late with that and now they donβt want to reimburse the costs we had to make for this inconvenience.- Amsterdam-Malaga
- Economy
Louis G
Verified | Sep 11, 2026Halifax-Bordeaux
Economy
Unknown
my connecting flight was cancelled and I had to spend the night in Amsterdam because they could not rebook me on a connecting flight to Bordeaux that day I went to the KLM counter to make sure that my luggage would be transferred on my new connecting flight the following day and they reassured me that it would be put on my flight and that it could stay the night in the airport as they had a specific area for this kind of situation where the luggage were secured until departure . The luggage is still not located 5 days later.- Halifax-Bordeaux
- Economy
Grace L
Verified | Sep 11, 2026Glasgow-Vienna
Economy
Unknown
I arrived in Vienna from Glasgow with only the top, jacket, track pants and sneakers. No underwear or anything. Luckily I got a toothbrush from family but we had events to go to that were planned that required me to be dressed appropriately where track pants were not allowed. I made sure to mostly purchase clothing that was on special as I had no idea how long it would be. It would have been much longer if it wasnβt for family calling and emailing the airline as I didn't receive my clothing until Thursday the 10th around 3-4pm. Therefore, nearly 3 days without my luggage. I also had my work camera in there so it impacted my income for those days. Including my dance training as I needed my tshirts for dance. I needed clothing besides track pants for the day as it was also 30 degrees Celsius so I needed tops for the sweat and also something more than track pants and sneakers due to the temperature. If it wasnβt for family I would need a lot more plus they got my luggage back as I heard nearly nothing from the airport. Therefore I had no idea for how long it would be.- Glasgow-Vienna
- Economy
Alexandra S
Verified | Sep 11, 2026Stockholm-Naples
Economy
Claim escalated to airline
Unknown
We arrived in the evening in Napoli the 5th of Sepetember. We had to walk around in the warm clothes we arrived in that were appropriate for a long day of travel in a very hot Neapel (+30 degrees). We had to walk all evening to find clothes for the next day as we had to have a change of outfits. We had to buy underwear, sunscreen, charger, toothbrush etc so that the first part of our trip would not be ruined. The day after around lunch time we got an email that our baggage had arrived at the airport and we told lost and found department that we wanted the baggage to be delivered to our Hotel. It took one day for the airport to send the baggage and then two more days for it to arrive. We emailed and called the airport for them to hurry the process but nothing happend. On Wednesday the 9th the baggage finally arrived and we had to make more purchases in order to change clothes and not ruin more of our trip. The baggage did arrive 24h hours before our trip was over. The supply of clothes and other items were very limited in the area were we stayed so we had to put a lot of time into finding things we needed. Hence, the delay did take away a lot of time from our itinerary and caused unnecessary stress on our vacation in Neapel!- Stockholm-Naples
- Economy
- Claim escalated to airline
Tommaso M
Verified | Sep 11, 2026Amsterdam-Bordeaux
Economy
Unknown
My luggage was damaged while being handled and delivered at the conveyor belt. The fabric was tore and there is a hole in it now. Moreover one of the zips is not there anymore. This renders the luggage effectively not usable anymore and I have to buy a new one.- Amsterdam-Bordeaux
- Economy
Jennifer Y
Verified | Sep 10, 2026Dublin-Warsaw
Economy
Technical problems
I am claiming compensation under EC Regulation 261/2004 for the significant delay to my journey from Dublin to Warsaw via Amsterdam on 9 September 2026, which was booked as a single KLM itinerary. I was booked on KL1140 (DublinβAmsterdam) connecting to KL1317 (AmsterdamβWarsaw), with a scheduled final arrival in Warsaw at 18:55. KL1140 was substantially delayed, causing me to miss KL1317, and KLM rebooked me onto KL1319. KL1319 was then subject to a further substantial delay. While waiting at Amsterdam Schiphol, passengers were informed that the engine was being checked due to a fault, and we were subsequently moved across the airport to a different gate. This was a separate technical/operational issue affecting the replacement flight. I therefore request the applicable β¬400 compensation per passenger under EC Regulation 261/2004, based on the delay in reaching my final destination on this single booking. If KLM considers any part of the delay to have resulted from extraordinary circumstances, please provide the specific circumstances relied upon, identify which flight and period of delay they affected, and explain how those circumstances caused the final arrival delay and what reasonable measures were taken to avoid or minimise it.- Dublin-Warsaw
- Economy
Andrea Ama P
Verified | Sep 10, 2026Accra-Bremen
Economy
Claim escalated to airline
Unknown
It has been such an inconvenience because I had to purchase new clothing all together. The only clothing I had was what was in me- cosmetics , skin care had been be purchased again.and stuff I brought for family and friends are all stuck in the luggage. Those expenses were not expected- Accra-Bremen
- Economy
- Claim escalated to airline
Anna F
Verified | Sep 10, 2026Poznan-Singapore
Economy
Claim escalated to airline
Unknown
I initially filed claim to cover expenses of immediate items (this was paid out approx 100 EUR) as I assumed luggage was DELAYED. I then filed a claim to cover the loss of contents after the luggage was declared LOST, however this claim was rejected and closed and I was not able to open another one. My lost luggage was never reimbursed.- Poznan-Singapore
- Economy
- Claim escalated to airline
Destiny O
Verified | Sep 10, 2026Duesseldorf-Lagos
Economy
Unknown
I was delayed at the immigration at Amsterdam. And before I could get to the gate, the flight had left. I was referred to Transfer (T6) where I was given a voucher of 15 euro to buy something to drink or to eat at the airport. Also an accommodation was provided for me and another flight booked for me for the following day- Duesseldorf-Lagos
- Economy
Tamara S
Verified | Sep 9, 2026San Jose-Warsaw
Economy
Claim escalated to airline
Unknown
My 2 baggages did not arrive with me on arrival, and I filed a Property Irregularity Report with (KLM's ground handler) at Warsaw Chopin Airport. One of the two delayed bags (tag CM717441) was my cabin carry-on, which I was required to gate check due to space restrictions; it therefore also went into the hold and was delayed along with my other checked bag. As a result, I had no access to either my checked luggage or my carry-on for approximately two days, including clothing, UX UI materials I use for work, meeting dresses, sleepwear, underwear, footwear, and toiletries/makeup. I also want to note that I received no proactive notification from KLM regarding the status or expected arrival of my baggage. I followed up multiple times via WhatsApp (screenshots attached) and did not receive timely responses. I only learned my baggage had arrived because I proactively checked, not because I was contacted. This was a business trip involving meetings and two business dinners across the two-day delay. To meet my professional obligations, and in the absence of any communication about how long the delay would last, I purchased the following essential items.- San Jose-Warsaw
- Economy
- Claim escalated to airline
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