KLM Royal Dutch Airlines complaints: comments, page 2
2,012 comments
Victor A
Verified | Oct 11, 2026
Copenhagen-Seoul
Economy
Claim escalated to airline
Unknown
Jag har inget direkt referensnummer fΓΆr min ersΓ€ttningsansΓΆkan. Referensnummret jag har fyllt i ovan Γ€r ett separat Γ€rende, dΓ€r jag begΓ€rde kompensering fΓΆr de klΓ€desplagg jag var tvungen att kΓΆpa under min vistelse i Sydkorea. Vid min tid i Sydkorea hade jag uppfattningen att min bagage bara var fΓΆrsenat, och att det skulle dyka upp om ett par dagar. Men sΓ₯ var tyvΓ€rr inte fallet. Jag ringde till KLMs kundmottagning efter jag hade kommit hem frΓ₯n min resa och mitt bagage ansΓ₯gs vara fΓΆrlorat. OperatΓΆren gav mig en E-postaddress som jag skulle skicka min ansΓΆkan till. Nedan Γ€r E-postmeddelandet jag skickade till "mail.customercare@airfranceklm.com" angΓ₯ende mitt fΓΆrlorade bagage. Jag har fortfarande inte hΓΆrt nΓ₯gonting frΓ₯n KLM. Dear KLM Customer Care, I am writing to submit a formal claim for my checked baggage, which has now been missing for more than 21 days and must therefore be considered lost under the Montreal Convention. I travelled with KLM from Copenhagen Airport (CPH) to Incheon International Airport (ICN), connecting through Amsterdam Airport Schiphol (AMS). My journey commenced on the 28th of June, and I immediately reported my missing baggage upon arrival at Incheon on the 29th by filing a Property Irregularity Report (PIR). Unfortunately, my baggage was never delivered during my two-week stay in South Korea, and despite returning home on the 12th of July, it has still not been located or returned. As more than 21 days have now elapsed since the baggage should have arrived, I consider it to be permanently lost. My travel details are as follows: Passenger: Patric Victor Elias Ahl Booking reference: X6W2L4 PIR reference: ICNKL33641 Baggage tag number: 0074654273 I hereby request compensation for: ββββThe loss of my checked baggage and its contents, in accordance with the Montreal Convention and KLM's baggage liability provisions. Based on the attached inventory and the current depreciated value of the lost items, I estimate my loss to be approximately SEK 9,000, which is the amount i seek in compensation.
- Copenhagen-Seoul
- Economy
- Claim escalated to airline
Musat G
Verified | Oct 11, 2026Bucharest-Alesund
Economy
Unknown
My luggage was lost, I really need it because I work and I need to use the things in it for work, work equipment and usual shifts for the work I do at the shipyard- Bucharest-Alesund
- Economy
Denise J
Verified | Oct 11, 2026Portland-Kigali
Economy
Unknown
When I boarded in PDX, I went to the desk because the self check in kiosk was not accepting my documents. The agent checked me in, but never asked about my final destination and only checked me in through AMS. My credit card that purchased the ticket was expired and therefore there was an issue with the second leg of my flight. Per the Delta agent that rebooked my flight in Amsterdam, this should have been caught by the agent before I left PDX. It resulted in missing my flight, stalling my baggage, and spending an unplanned night in Amsterdam.- Portland-Kigali
- Economy
Denise J
Verified | Oct 11, 2026Amsterdam-Kigali
Economy
Claim escalated to airline
Unknown
I was denied entry because my credit card that purchased my ticket was expired. The flight attendant at the desk was extremely rude and dismissive and wouldnβt help me because I βwasnβt on this flightβ. She did not bother to explore the issue, despite me showing her my booking. She also didnβt direct me to better help until the whole flight was boarded and doors were nearly closed. The delta agent that helped me at the transfer station is the one that found the issue. He said he could have solved it quickly, but the boarding was already closed and she should have sent me over earlier. I had to get rebooked for the next day, The worst part of the whole experience was not being delayedβthe worst part was the way I was treated by your employee.- Amsterdam-Kigali
- Economy
- Claim escalated to airline
Tomas B
Verified | Oct 11, 2026Amsterdam-Dubrovnik
Economy
Claim escalated to airline
No reason given
Original flight stopped in Zagreb. Airline arranged hotel for a few hours there, transport to and from hotel and an alternative flight, see attached.- Amsterdam-Dubrovnik
- Economy
- Claim escalated to airline
Vilma Maria L
Verified | Oct 9, 2026Stockholm-Ibiza
Economy
Claim escalated to airline
Unknown
Yes, I was supposted to have a photo shoot in Ibiza for a big launch of a new flavour with my brand (https://litens.se/). All the products were in the suitcase so our photoshoot was cancelled which caused us a lot of problems and lost in money and time since we now have to postpone the launch. I had a short trip to Ibiza, between 26th of September to 29th of September and the bag came back to Stockholm 2nd of October. It was one luggage that was missing. We haven't got any compensation at all yet for this delayed luggage.- Stockholm-Ibiza
- Economy
- Claim escalated to airline
Marcel G
Verified | Oct 9, 2026Denpasar-Warsaw
Economy
No reason given
I have received mail about rebooking several times. I have called KLM support but was advised to use the online form. Not much more help. Passengers have received vouchers for 15 eur each. Vouchers are confiscated even if you donβt spend the full amount which was not informed. Waiting time for rebooked flight was almost 12 hours. We have arrived to Warsaw past 10pm. That was extra 12 hours to our already very long flight from Denpasar.- Denpasar-Warsaw
- Economy
Catalin C
Verified | Oct 9, 2026Bergen-Bucharest
Economy
Claim escalated to airline
Unknown
I had to pay another car to transport me from the airport to my home city. I still have not received them- Bergen-Bucharest
- Economy
- Claim escalated to airline
Antyone L
Verified | Oct 8, 2026London-Atlanta
Economy
Terrible way not too help people and notify customers at the last minute
Baggage wasn't at the airport until a day later upon arrival and the day I had leave my flight was canceled when I was going threw TSA check pointOverall
Baggage wasn't at the airport until a day later upon arrival and leaving out my flight was canceled while I was checking in threw TSA
None
- London-Atlanta
- Economy
Siddhant G
Verified | Oct 8, 2026Amsterdam-Barcelona
Economy
Unknown
KLM reimbursed EUR 200 arbitrarily I had submitted receipts worth EUR 600+ to account for meals, transport (multiple airport taxis) and disruption to plans - but it included EUR 400 of necessary clothing items + pharmacy. I've followed up 8-9 times but they continue to mention that the receipts include meals and taxis they wont reimburse. Ive sent itemized inputs totalling to 402 EUR but no response: Pharmacy (toiletries): β¬64.25 Zara (clothing): β¬135.90 Mango (clothing): β¬41.08 Lefties (clothing): β¬49.96 DΓ©cimas (clothing): β¬12.99 JD Sports (footwear): β¬75.00 JD Sports (socks): β¬23.00 There were TWO checked bags - I was carrying them on behalf of me and my family (of 3 in total), the bags were returned to our hotel evening the day after i.e. ~36 hrs late and significantly disrupted our plans.. Even the clothes bought were much cheaper vs clothes we carried for a special birthday weekeend in barcelona. So disappointing that KLM Cheaped out Further, there were telephone bills, time wasted.. lots of hassle, so I wonder if there is some compensation on top of just the bills.- Amsterdam-Barcelona
- Economy
George M
Verified | Oct 7, 2026Amsterdam-Oslo
Economy
Unknown
Formal Claim for Compensation Arising from Delayed Baggage and Consequential Expenses I hereby submit a formal claim for compensation and reimbursement of expenses arising from the delayed delivery of my checked baggage during my international journey to Oslo, Norway. I reported the baggage delay immediately upon arrival at Oslo Airport and was assured that the baggage would be delivered by 12:00 noon on 6 October 2026. However, the baggage was not delivered as promised, and for more than 16 hours I received no meaningful update regarding its location or expected delivery. My baggage contained essential official documents, business attire, and personal effects required for my official duties. I was travelling to Oslo as an official representative of my Government institution to participate in the NordicβAfrica Business Summit, organised by the Norwegian African Business Association (NABA). As a direct consequence of the baggage delay, I was compelled to incur unplanned and necessary expenses to purchase clothing and essential personal items. More importantly, official documents required for a pre-arranged business meeting were contained in the baggage. The delay prevented me from participating effectively in the scheduled engagement, which had been arranged approximately three months in advance, resulting in a significant disruption to my official investment-promotion responsibilities and the intended business engagement on behalf of Tanzania. This claim is made pursuant to Article 19 of the Montreal Convention 1999, under which the carrier is liable for damage caused by delay in the carriage of baggage, subject to the Conventionβs applicable provisions. The current liability limit for baggage loss, damage or delay is 1,519 Special Drawing Rights (SDR) per passenger, effective 28 December 2024. ICAO Accordingly, I request the airline to: 1. Reimburse all reasonable and necessary expenses incurred as a direct result of the baggage delay, supported by receipts; 2. Consider compensation for other documented and legally recoverable losses directly attributable to the delay; and 3. Provide a written explanation of the circumstances surrounding the delay and the status of the baggage. I reserve all rights available to me under the Montreal Convention 1999, applicable national law, and the airlineβs Conditions of Carriage, including any further remedies available should this matter not be resolved satisfactorily. Please treat this correspondence as a formal notice and claim for compensation and provide your written response at the earliest opportunity.- Amsterdam-Oslo
- Economy
Zorica E
Verified | Oct 7, 2026Belgrade-Amsterdam
Economy
Claim escalated to airline
No reason given
Here is the responseon my case and my response to them below: Please accept my apologies for my previous incomplete message. I am sorry that your flight KL 1982 from Belgrade (BEG)Β to Amsterdam (AMS)Β on 27 September 2026 was cancelled because of damage reasons (bird strike). This situation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply. We have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance, by offering a re-routing. Thank you for giving us the opportunity to assist you with your request. We hope to have the pleasure of welcoming you on board our flights during your future travels. Kind regards, Sushant Kumar KLM Customer Care ----------------------- I would like to request reconsideration of my EU261 compensation claim. The notification I received from KLM on 26 September stated that KL1982 was delayed due to a βlast-minute repair to the aircraftβ (βDeze vlucht is vertraagd vanwege een last-minute reparatie aan het vliegtuigβ). I was not informed about a bird strike at any point of the time. (See attachment) I understand that a bird strike may constitute an extraordinary circumstance. However, could you please clarify: Was the aircraft repair mentioned in KLM's original notification caused by a bird strike? When and where did the alleged bird strike occur, and did it affect the aircraft scheduled to operate KL1982? What portion of my approximately 7h28 delay was directly attributable to the bird strike?Β I was rebooked automatically to a flight with 30min connection time which was impossible to get on so was stuck again in transit until next KLM flight. Given the discrepancy between KLM's contemporaneous notification and the reason provided in the rejection, I would appreciate it if you could review my claim again and provide clarification.- Belgrade-Amsterdam
- Economy
- Claim escalated to airline
Paula D
Verified | Oct 6, 2026Amsterdam-Rio De Janeiro
Economy
Claim escalated to airline
Unknown
I made complaint regarding my baggage being delayed following my KLM flight on 14 August, departing at 12:50 and arriving at 19:45. Unfortunately, my luggage was left at Amsterdam Airport and was not returned to me until 21 August. This meant that I was without my personal belongings for approximately 6 days, which caused me significant inconvenience, stress and financial loss. During this period, I had to purchase essential items out of my own pocket because I did not have access to my luggage. I have receipts and supporting evidence for the expenses I incurred and have already provided these to KLM. I have contacted KLM by email and submitted the relevant receipts and information, but despite this, my correspondence has effectively been ignored. I was subsequently offered/payment of only Β£85. I consider this amount completely inadequate given the circumstances and the actual expenses I was forced to incur. I was also pregnant during this period, which made the situation particularly stressful and difficult for me. I had hospital appointments tod me considerable additional stress. I have evidence relating to this which I can provide if required. I appreciate that baggage delays can happen; however, the length of this delay and the way my complaint has been handled are unacceptable. I should not have been left to absorb the financial consequences of a situation that was outside of my control, particularly when I have provided receipts demonstrating the costs I incurred. And KLM just ignored every emails I sent- Amsterdam-Rio De Janeiro
- Economy
- Claim escalated to airline
Tomasz P
Verified | Oct 6, 2026Schonefeld-Lisbon
Economy
Unknown
Yes, this was a work trip and immediately after finding out that my baggage is lost I went to H&M to buy socks, boxers and t-shirty and to other shop for toothpaste and toothbrush. I slept in one apartment for 3 days and then in another for 4 days. I wasn't sure whether there will be reception in first or second place and even if the baggage would be find out, I wasn't sure that it could be delivered to my place of stay. I carried all things that I was left with for 4 days in backpack.- Schonefeld-Lisbon
- Economy
Kyoungwon M
Verified | Oct 6, 2026Amsterdam-Glasgow
Economy
Unknown
My original flight was overbooked, and I was involuntarily denied boarding despite having a confirmed reservation and arriving at the gate on time. As a result, I was rebooked onto a later flight to Glasgow and arrived at my final destination later than originally scheduled. At the airport, I was informed that I was eligible for compensation due to involuntary denied boarding. I am therefore submitting this claim for compensation for the denied boarding caused by overbooking. I have attached my original ticket, the boarding pass for the rebooked flight, and the document provided at the airport regarding the denied boarding compensation. In addition, due to the extended waiting time caused by the disruption, I incurred an additional expense for lounge access at the airport. I would also like to request reimbursement of this expense separately from the denied boarding compensation. I have attached the relevant receipt/proof of payment. If you require any additional information or supporting documents regarding this claim, please feel free to contact me at isbella7977@gmail.com or min0706@khu.ac.kr. Thank you for your assistance.- Amsterdam-Glasgow
- Economy
Rachel P
Verified | Oct 6, 2026Florence-Newcastle
Economy
No reason given
Delayed flight from Florence - resulting in an overnight stay in Amsterdam - flying to Newcastle a day late.- Florence-Newcastle
- Economy
Marita Damaris G
Verified | Oct 5, 2026Madrid-Amsterdam
Economy
Unknown
I was going to work and the flight for overbooked and they had decided that I was not flying, I asked at the gate for the money compensation and they gave me a voucher instead of the money, so they told me that I could ask for the money instead of the voucher.- Madrid-Amsterdam
- Economy
ThaΓs S
Verified | Oct 5, 2026Dublin-Rio De Janeiro
Economy
Claim escalated to airline
Technical problems
My original flight was scheduled for January 11th, departing from Dublin at 6 a.m., and it included two connections: Dublin β Amsterdam β New York β Rio de Janeiro. However, on the night before the trip, January 10th at around 9 p.m., I received a notification informing me that the Amsterdam β New York segment (KL 641) had been canceled and that I had been automatically rebooked on a flight from Amsterdam to Rome and then to Rio de Janeiro. The problem is that this new itinerary completely ignored the original departure point of my trip, which was Dublin, where I live. In other words, I no longer had any flight departing from the country where I reside, leaving me with no possibility of boarding at all. When I contacted Deltaβs customer service, I was informed that there were no viable alternatives and that the next possible flight would only be on January 12th, in the late morning β that is, two days after I was notified of the cancellation, and many hours after the time I was supposed to have departed. By that point, I had already paid for accommodation in Rio de Janeiro, transportation to the airport, and all plans with my family were confirmed. My family, in fact, traveled from BrasΓlia to Rio de Janeiro exclusively to meet me. A special dinner had been organized in my honor, and since I would only have three days in Rio, I ended up losing the entire opportunity to spend time with my parents and relatives. Additionally, I lost two days of previously approved and already deducted vacation time from work. This situation caused great frustration and emotional distress, both for me and for my family. The lack of assistance, the absence of real alternatives, and the way everything was handled left a very negative mark on my experience with the airline. The total financial loss amounts to β¬608.85, based on the receipts for the additional expenses caused by this disruption: β’ Hotel accommodation: R$ 1,369.86 (~β¬228.31) β’ Uber transportation: R$ 109.16 (~β¬18.19) β’ Medication: β¬27.50 β’ Meals: β¬22.86 + β¬11.99 = β¬34.85 β’ Two lost holidays (daily rate β¬150): β¬300 In addition to all the issues I faced on the outbound trip, I also experienced a major problem on the return. Due to the changes made to my original ticket, I was informed that my itinerary had been split into two separate bookings: one segment from Brazil to New York, and another from New York to Dublin. As a result, I was forced to collect my luggage in New York, exit the secure area as if my trip ended there, and wait outside the airport for approximately 10 hours, since my flight to Dublin was only in the evening. During this time, I had no access to the VIP lounge, to which I am entitled and pay for, nor to any minimally comfortable facilities. When I tried to seek guidance from Deltaβs staff, the manager on duty was extremely rude, even yelled at me, said the problem was mine, and that I would have to wait right there. Since I was traveling alone and carrying two 23 kg suitcases, a 10 kg carry-on, and a backpack, I could barely move around. I couldnβt go to the bathroom or get food, so I was forced to pay for an airport luggage storage service just to be able to move around during the long wait. The entire experience was exhausting, stressful, and overwhelming. I cried a lot and was completely emotionally shaken. The emotional impact was so severe that, during the trip, my scalp began to peel intensely, immediately, accompanied by itching. I have photos and videos taken on the same day, proving the critical condition I was in. I had consulted my dermatologist days before the trip, and she made it clear that I have stress-induced dermatitis. However, during the appointment, she said my scalp was in excellent condition. It was only after all these events that the situation drastically worsened, due to the stress caused by everything I went through with Delta. I was alone in New York, without any support from the airline, crying and completely desperate. I suffered all of this because of a serious mistake by the airline, which not only canceled my flight without rebooking me from the country where I live, but also made me go through this absurd situation on the return trip. It was extremely disappointing. This is the full situation. If you need any additional information, just let me know.- Dublin-Rio De Janeiro
- Economy
- Claim escalated to airline
Kathrin M
Verified | Oct 5, 2026Newcastle-Rio De Janeiro
Economy
Unknown
KLM failed to deliver my bags from a flight 1st February and I obtained a PIR report on arrival at Rio airport. I then lodged a claim with them on 15th February after repeated attempts to contact and resolve. They have rejected this as it "falls outside a 7 day deadline". However, as I understand it 7 days refers to lost baggage, whereas this was delayed baggage to which 21 days applies. I did receive the baggage back to my home address on 17th February, but in meantime had spent a fortnight on business in Rio for which I had to purchase a number of items. I took this first to ADR, where KLM failed to file a response, but they also pointed at the 7 day limit and rejected the claim. I do not accept this. Kind regards, Kathrin.- Newcastle-Rio De Janeiro
- Economy
Bronagh D
Verified | Oct 5, 2026Dublin-Rome
Economy
Unknown
Arrived at 11:30 am in rome My luggage was not on the carousel in the arrivals hall They told me to raise a ticket for lost luggage no special care was given they could tell me the bag is still in Amsterdam My checked luggage was not transferred to my final destination as scheduled, causing significant inconvenience, stress, and disruption to what was meant to be a once-in-a-lifetime cruise holiday. Rather than beginning my holiday relaxed and excited, I spent a considerable amount of time making calls, completing reports, tracking baggage updates, and attempting to arrange replacement items. This created significant anxiety and uncertainty throughout the start of my trip. The cruise had been planned well in advance and represented a substantial financial investment for myself and the members of my party. Unfortunately, the absence of my luggage severely affected our enjoyment of the holiday. Instead of focusing on the cruise experience, excursions, and time with family and friends, I was preoccupied with the whereabouts of my belongings and the practical difficulties caused by their absence. The emotional impact should not be underestimated. The stress, frustration, and disappointment of arriving for an important holiday without my luggage left me feeling helpless and upset. It also negatively affected the experience of those travelling with me, as they shared in the disruption and concern caused by the situation. I did not miss any event but I was not fully focused on the ports we arrived in to take in the beauty and splendor I spent the time seeking out clothes shops to see if there was anything suitable for my husband to wear for the rest of our trip.- Dublin-Rome
- Economy
James I
Verified | Oct 5, 2026Lagos-Manchester
Economy
Unknown
On 19 February, me and my family were going back to UK. We got to lagos murtala Muhammad international airport. We were denied boarding. They told us we cannot use of UK visa to transit from Paris to Amsterdam. I wasn't told that we cannot transit with our UK visa. I wasn't given the information I needed when buying the ticket online. I went to their office and I was told that there is nothing they can do about it. I called customer care and I was told that I have to buy another to travel to UK. We spent a night and a day in an hotel in Lagos before I bought another ticket to UK.- Lagos-Manchester
- Economy
Samir D
Verified | Oct 5, 2026Toronto-Naples
Economy
Unknown
Some.of receipts for approx Cad $90.00 are not able provide as bought from street vendors in Sorrento- Toronto-Naples
- Economy
Liao T
Verified | Oct 4, 2026Barcelona-Amsterdam
Economy
Unknown
Had to buy essential toiletries and clothes (EUR 100) due to baggage delay. The hotel cannot check in so we lost one day in bacelona Spain we lost one day hotel fee EUR400 also- Barcelona-Amsterdam
- Economy
Fabian P
Verified | Oct 4, 2026Hamburg-Florence
Economy
Claim escalated to airline
Unknown
I booked the flight for 14:50 and automatically got the board ticket for the flight at 18:35 starting in Hamburg.- Hamburg-Florence
- Economy
- Claim escalated to airline
Wilma L
Verified | Oct 3, 2026Amsterdam-Split
Economy
Unknown
My luggage was damaged during the flight too. It has a dent and a crack⦠as shown in the photo uploaded above.- Amsterdam-Split
- Economy
Jennifer Nneoma A
Verified | Oct 3, 2026Amsterdam-Toronto
Economy
Unknown
The original schedule time was 11am then they rebooked it to 5:50pm keeping us waiting. All my plans and appointments has been affected by this.- Amsterdam-Toronto
- Economy
Ross L
Verified | Oct 3, 2026Newcastle-Amsterdam
Economy
Unknown
levett hi i was supose to get a flight from newcastle to amsterdam then to copennhagen on sunday the 27th of september. the first 1 was delayd so wen i got to amsterdam i was put in a hotel and told im on the morning flight to copenhagen so was told to get up early so 3.15am bare in mind didnt get to hotel till 11.30pm.. so i got to airport waiting for my flight the boarding staryed i got to the front ther told me sorry u have been changed go to the desk. so i went and spoke with a klm rep and then told me im on a flight 5 hours later to frankfurt and wait another 3 hours to then get to copenhagen. so after all that i get to copennhagen a day late and dragd all over and waiting with so much strees to then find my suitcase was not ther it was left in frankfurt. an sas rep told me its found and will be with me tuesday morning i got my case at 7pm what can i do can you help with a claim- Newcastle-Amsterdam
- Economy
Manutea S
Verified | Oct 3, 2026Billund-Paris
Economy
Claim escalated to airline
Unknown
We brought the stroller to carry out luggages. Without it, we had to take a Uber to the hotel and we will have to take a Uber again to the train station.- Billund-Paris
- Economy
- Claim escalated to airline
Mariana B
Verified | Oct 3, 2026Bogota-Frankfurt
Economy
Unknown
I arrived in Frankfurt and had to be in the airport till midnight (arrived at 3:50pm) looking for someone to trace my luggage and I had no answer till 10pm I had to be in Kiel that day to receive my permanent room for university and couldnβt make it till the next day- Bogota-Frankfurt
- Economy
Andrei A
Verified | Oct 3, 2026Amsterdam-Las Vegas
Economy
Unknown
My connecting flight got cancelled until the next day. They said it was because I wouldn't make it on time. But I did make it on time. They had no right to cancel it.- Amsterdam-Las Vegas
- Economy
Ross L
Verified | Oct 2, 2026Newcastle-Copenhagen
Economy
Unknown
i was bookd on a flight at newcastle to amsterdam. it was delayd so when i got to amsterdam was put in a hotel and told my next flight was around 7am do not remember the time so i got up at 3am to make that flight waited and as ther were boading i was told i was taken of that flight. so i spoke to klm and ther told me i was bookd on a flight at around 3 to frankfurt then wait 3 hours for another flight to copenhagen. then finaly when i arived in copenhagen i was told my case was left in frankfurt witch i was told would be with me in the morning i did not recie it till 7 pm my boss wasnt happy beacause i was supose to travel to paris and i could not beacause i did not have my things- Newcastle-Copenhagen
- Economy
Omar B
Verified | Oct 2, 2026Luxemburg-New York
Economy
Problems at airport
Because of the delayed on my first flight, i lost my connection in amsterdam and they book me in another flight on the next day... Sleeping 1 night in amsterdam. I will arrive in final destination with 20hours of delay- Luxemburg-New York
- Economy
Lucie T
Verified | Oct 2, 2026Stockholm-Amsterdam
Economy
Unknown
Dear KLM Customer Service, I am writing to formally complain about the serious disruption to my journey on 24 September and to request reimbursement and compensation for the additional costs and inconvenience caused. My original flight was scheduled to depart at 09:35 on 24 September, but it was cancelled. I was subsequently rebooked onto the 13:55 flight, which was also delayed. When I finally arrived in Amsterdam, I waited approximately 45 minutes at the baggage belt, but my checked suitcase did not arrive. I immediately sought assistance from a KLM representative, who advised me to leave the baggage area and return later because my suitcase had not arrived. I specifically needed my suitcase because I had an important meeting that evening and needed to change my clothes before attending the meeting-cloth for dinner with our important clients. I asked to complete the necessary baggage report/form, but I was not allowed to do so at that time and was instructed to leave and come back later. Because of this situation, I had to leave the airport without my suitcase, attend to my meeting, and then return to the airport. When I came back, the KLM baggage/service booth was already closed. I therefore had to go through the airport via Hall/Door 16 and incurred additional taxi expenses travelling to and from the airport. These additional taxi costs amounted to approximately β¬160. This situation caused significant inconvenience and additional expense, particularly because I followed the instructions given to me by the KLM representative and was unable to complete the baggage report when I initially sought assistance. I therefore request: Reimbursement of the β¬160 taxi expenses, which I incurred travelling to and from Amsterdam Airport as a direct result of being instructed by KLM staff to leave the airport and return later. I can provide receipts/proof of payment. Reimbursement of approximately β¬700 for necessary clothing and other essential items that I had to purchase because my checked suitcase was not available. These items were required for the following day, when I had further important business meetings, and I had no access to the clothing and personal belongings packed in my suitcase. I can provide all relevant receipts and proof of payment. Reimbursement of any other reasonable expenses directly resulting from the baggage delay, supported by receipts. Any compensation due under EU Regulation 261/2004 in relation to the cancellation and subsequent delay, depending on the applicable circumstances of the disruption. A written explanation of the reason for the original cancellation and the subsequent delay. Confirmation that the baggage incident has been properly registered, including the fact that I was instructed by KLM staff to leave the airport without being permitted to complete the baggage report at that time. I would also like KLM to take into consideration that I was required to make an additional trip to the airport solely because I was instructed to leave and return later, and that the service desk was closed when I returned. I have retained the relevant receipts and other documentation and can provide them upon request. Please treat this as a formal complaint and compensation/reimbursement claim. I would appreciate a written response confirming how KLM intends to resolve these expenses and the applicable passenger-rights compensation. Kind regards, Lucie Tolika- Stockholm-Amsterdam
- Economy
Susan M
Verified | Oct 1, 2026Schonefeld-Sevilla
Economy
Unknown
I had prescription injections in my luggage so I spent morning finding, registering with and visiting a doctor to get the necessary injections- Schonefeld-Sevilla
- Economy
Ingela Charlotte S
Verified | Oct 1, 2026Stockholm-Bordeaux
Economy
Unknown
We arrived in Bordeaux Friday 11.05 am after switching plane in Amsterdam. We, and passagers soon realized that our luggage was missing. It had been forgotten in Amsterdam. We got very little information at first but much later informed that our luggage was coming with another plane. After that we didn't hear anything until Saturday, but the information was very vague. After many phone calls with a rude woman we finally got our luggage on Saturday night, almost 36 hours later. Since all our belongings were missing we had to buy stuff like toothbrushes, shaving gear, underclothes etc.- Stockholm-Bordeaux
- Economy
Ebenezer P
Verified | Oct 1, 2026Lagos-Newcastle
Economy
Claim escalated to airline
Unknown
I Ebenezer Pogbe lost my beloved Wife on 9th of September and it has caused me so much grief and breakdown and travelling to be with my son and Family was my biggest consolation to be happy. But this whole denial and cost expenses added more to my pain. I need a good compensation for this. It is unfair. Misleading information from KLM to take my money.- Lagos-Newcastle
- Economy
- Claim escalated to airline
Anca S
Verified | Oct 1, 2026Montreal-Bucharest
Economy
Unknown
The delayed luggage made me buy cosmetic stuff, toothbrush, toothpaste (for which i lost the receipt), detergent for my airplane clothes and to buy new clothes to fit the romanian weather (which is warmer than canadian, and that the airplane). I also had to repurchase sone cosmetic stuff like sunscreen, etc. Not to count the time that I wasted purchasing all this stuff. I have received my luggage two days after. The company had not contacted me to give me a sum of money to claim for all the purchases I had to make. I was not guided in that way.- Montreal-Bucharest
- Economy
Flore S
Verified | Oct 1, 2026Amsterdam-Barcelona
Economy
Unknown
Original flight from Luxembourg to barcelona LG3591 was cancelled. Ee have been rescheduled to KL1714 to Amsterdam and then KL1521 to Barcelona. We checked luggage in at LUx Airport. We indicated the Hotel weβre staying in Barcelona. Catalonia Sagrada Familia. Unfortunately, no luggage was deposited here so dat abd we have to leave today. The new delivery adress will be: Flore Schank 2, route dβArlon L-9176 Niederfeulen- Amsterdam-Barcelona
- Economy
Ma. Eshen Jules E
Verified | Sep 30, 2026Amsterdam-Rome
Economy
Strike
The plane was cancelled when it is about to takeoff, they said thereβs technical issue with the plane and strike in Italy which led to cancellation. Everyone was already boarded and the flight attendants did the flight safety demonstration and the plane is about to depart but then the plane stopped in the taxi area and pilot announced cancellation.- Amsterdam-Rome
- Economy
Rodrigo B
Verified | Sep 30, 2026Amsterdam-San Jose
Economy
Unknown
We donβt have any paperwork since it was a conversation in the Amsterdam airport at their office. What happen was that both passengers were obligated to change their sits from confort to economy and it was terrible uncomfortable the flight back to SJ Costa Rica. Considering one of them is an elderly passenger.- Amsterdam-San Jose
- Economy
Jerzy S
Verified | Sep 30, 2026Krakow-Amsterdam
Economy
FORMAL COMPLAINT β Paid booking unavailable at the airport, additional ticket costs, seat fees and compensation claim XPKQ63 / ZZ45RX
I had a confirmed and fully paid KLM booking made through the KLM app. Despite receiving a confirmation email and seeing the booking in the app, KLM staff at KrakΓ³w Airport could not find the reservation in their system. As a result, I was unable to travel on my original booking and had to purchase another ticket at the airport for the same journey.- Krakow-Amsterdam
- Economy
- Loss: β¬100
- Desired solution
Expenses reimbursement
Cornelius M
Verified | Sep 29, 2026Stuttgart-Birmingham
Economy
Claim escalated to airline
No reason given
I Booked return flights from Birmingham to Stuttgart via Amsterdam. Flights to Stuttgart without any problem. The return flights where a mess. The first flight from Stuttgart was delayed and they announced on the flight that once we land we must go to gate 41 as our flight has a short layover. Then a few minutes later KLM decided to book me on another flight which only flew out at 22:00 at night which caused me to miss an important doctors appointment and this led to me sitting at the airport for almost 6 hours additionally and then on top of this I had to pay a parking fine for overstaying my vehicle parking booking back in Birmingham as you will see from the invoices. Then to top this off, the flight from Amsterdam kept on being delayed as well. I tried claiming directly but they keep giving me different excuses (I have about 5 different ones that show on my app) and some very non sensible like due to "poor weather". The weather during both flights was clear and beautiful skies with not a breeze of wind at both destinations. They are trying everything not to compensate me and I will not stand for this. They caused me inconvenience and frustration as well as missed appointments and half my weekend so they can pay for that i think. I should have landed in Birmingham at 16:50 and ended up only arriving 23:30.- Stuttgart-Birmingham
- Economy
- Claim escalated to airline
Antonino L
Verified | Sep 29, 2026Brussels-Johannesburg
Economy
Unknown
On Sep 7 night, at the Johannesburg Airport, my luggage registered with the reference 0KL749420 was not delivered with the belt. The following morning I immediately filed a Property Irregularity Report online. The PIR Is: JNBKL38805. Now I formally request compensation for the delayed delivery of my baggage (not yet delivered). After 5 days the baggage has not delivered, yet Furthermore, because of this 5-day delay, I had to purchase essential clothing and basic toiletries to get by. I have attached the receipts for these necessary items to another claim. The total amount spent is about β¬250. According to the Montreal Convention, I am entitled to reimbursement for these necessary expenses caused by a baggage delay. Please review my claim and process the reimbursement at your earliest convenience.- Brussels-Johannesburg
- Economy
Mary-Kate O
Verified | Sep 29, 2026Boston-Tromso
Economy
Unknown
During our travel from the US to TromsΓΈ with SAS, continuous flight delays and missed connections compounded into a complete itinerary failure, culminating in our checked luggageβcontaining all our clothing, daily necessities, my husband's medical inhaler, and my allergy medicationβbeing lost for three full days while ground customer service repeatedly refused to assist us. Because we were left completely without our belongings or critical medical supplies, we were unable to safely go outside or participate in our prepaid excursions, resulting in a direct financial loss of $918 for our missed Polar Park tour ($450), Northern Lights cruise ($415), and Arctic mini golf ($53), for which I am now seeking full reimbursement along with appropriate compensation for the severe baggage delay and customer service failures.- Boston-Tromso
- Economy
Maria D
Verified | Sep 28, 2026Athens-Keflavik
Economy
Unknown
I am writing to submit a claim regarding my delayed baggage and the significant inconvenience and expenses this situation has caused me. My flight from Athens to Amsterdam was delayed, and I believe that this delay may have contributed to my baggage not being transferred correctly to my connecting flight to KeflavΓk. Furthermore, because the flight was full, we were forced to check in our carry-on luggage at the gate, even though we had originally intended to keep these bags with us. These carry-on bags contained valuable personal belongings, gifts and other important items, which is precisely why we had chosen to keep them with us rather than check them in. When I arrived in KeflavΓk, none of my luggage arrived, including my checked suitcase and the carry-on bag that I had been forced to check in. As a result, I arrived in Iceland without even basic clothing and, in particular, without underwear or socks. Since I arrived very late and the weather was cold, I was forced to go to Hagkaup, which was open 24 hours, in order to purchase underwear, socks and warm clothes simply to have the basic necessities for the following days. This situation was particularly difficult because I live in northern Iceland, as you can also see from my address, and it took several days for me to reach my final destination. Therefore, I was unable to simply return to the airport or easily purchase additional necessities while waiting for my luggage. I have attached the receipt for my purchases. Unfortunately, I was unable to obtain a conventional printed receipt because I paid using Google Pay. However, I have included the corresponding transaction from my bank account as evidence of the payment, together with the receipt/document available to me. This situation has caused me considerable inconvenience, stress and additional expenses. Several days have now passed and I still have not received any of my luggage, including the carry-on bag containing many personal belongings, gifts and valuable items. I therefore request compensation and reimbursement for the necessary expenses I have incurred as a direct result of the delayed baggage, including the essential clothing and underwear I had to purchase. I would also appreciate an update regarding the whereabouts of both my checked baggage and the carry-on bag that was taken from me at the gate, as well as information on when I can realistically expect to receive them. I hope you will take into consideration the circumstances of this case, particularly the flight delay, the fact that we were required to check in our carry-on baggage because the flight was full, and the fact that I was left without even basic clothing for several days. I look forward to your response and to a fair resolution of this matter.- Athens-Keflavik
- Economy
Aylin B
Verified | Sep 28, 2026Amsterdam-Istanbul
Economy
Unknown
They didnβt let me fly and told there were some balance problems and offered me to fly with Pegasus which was 4 hours later- Amsterdam-Istanbul
- Economy
Rafael M
Verified | Sep 28, 2026Mexico City-Venice
Economy
Unknown
Once I aarived from my connection flight from amsterdam to venice, I waited for an hour for my luggage to come, but never did. I reached out to the customer service office for assistance, but the luggage never arrived. Its been Two days since I arrived and had to buy clothing to go to the pffixe- Mexico City-Venice
- Economy
Denis O
Verified | Sep 28, 2026Cork-Stockholm
Economy
Unknown
Bag didnβt arrive for 3 days. Very stressfull for my wife and I, as all our clothes for a family rvent were in our lost bag. Also had to buy bed linen and towels for AirBnB- Cork-Stockholm
- Economy
Antonino L
Verified | Sep 28, 2026Brussels-Johannesburg
Economy
Unknown
On Sep 7 night, at the Johannesburg Airport, my luggage registered with the reference 0KL749420 was not delivered with the belt. The following morning I immediately filed a Property Irregularity Report online. The PIR Is: JNBKL38805. Now I formally request compensation for the delayed delivery of my baggage (not yet delivered). After 5 days the baggage has not delivered, yet Furthermore, because of this 5-day delay, I had to purchase essential clothing and basic toiletries to get by. I have attached the receipts for these necessary items to another claim. The total amount spent is about β¬250. According to the Montreal Convention, I am entitled to reimbursement for these necessary expenses caused by a baggage delay. Please review my claim and process the reimbursement at your earliest convenience. You can transfer the funds at the bank account (IBAN): IT67L0347501605CC0011370348- Brussels-Johannesburg
- Economy
View more