KLM Royal Dutch Airlines complaints: comments, page 6
2,012 comments
Maria Jose B
Verified | Aug 31, 2026
Zurich-Mexico City
Economy
Unknown
Our flight from Zurich to Amsterdam landed only a few minutes late, but we were kept on the tarmac for approximately 45 minutes due to an issue with the air traffic control tower. Our assigned gate/spot was given to another aircraft. As a result, we arrived at the gate approximately 50 minutes late. Although the aircraft was still at the gate when we arrived, we were informed that KLM had already rebooked us onto the next flight. We were unable to board the original flight because the booking had apparently already been transferred/rebooked in the system, and there was nothing further we could do at the airport. This caused a significant delay to our journey and resulted in additional expenses that we would like to claim reimbursement for.
- Zurich-Mexico City
- Economy
James J
Verified | Aug 31, 2026Zurich-Mexico City
Economy
Unknown
Our flight from Zurich to Amsterdam landed only a few minutes late, but we were kept on the tarmac for approximately 45 minutes due to an issue with the air traffic control tower. Our assigned gate/spot was given to another aircraft. As a result, we arrived at the gate approximately 50 minutes late. Although the aircraft was still at the gate when we arrived, we were informed that KLM had already rebooked us onto the next flight. We were unable to board the original flight because the booking had apparently already been transferred/rebooked in the system, and there was nothing further we could do at the airport. This caused a significant delay to our journey and resulted in additional expenses that we would like to claim reimbursement for. We were only given a toothbrush. Because of this stupid rebooking I missed my sisters funeral!- Zurich-Mexico City
- Economy
Eva E
Verified | Aug 31, 2026Manchester-Trondheim
Economy
Successful claim
No reason given
We were informed about this just 1 hour before expected take-off. we are now missing one day of work each and will suffer a wageloss. This alone is β¬323 times two.- Manchester-Trondheim
- Economy
- Successful claim
Piotr S
Verified | Aug 31, 2026Krakow-Amsterdam
Economy
Successful claim
I have a valid ticket for flight but it was overbooked so I don't entry on a board. It was bussinnes trip, and my paid hotel reservation was cancelled due to this situation and when i arrive to Amesterdam next day i have a problem to arrive on time to our bussines client. On airport was kept informed at all times to wait and i lost 3 hours of my time to get information that i can't fly this day. I only receive a ticket for next flight and bon for 250 euro, but it was less than hotel cost and our client was disappointed that we must change the time of the meeting
- Krakow-Amsterdam
- Economy
- Successful claim
Radu P
Verified | Aug 31, 2026Bucharest-San Francisco
Economy
Claim escalated to airline
I arrived in San Francisco on a Saturday, but my luggage was not delivered to me until Wednesday (a day before I was leaving and returning home), leaving me without access to my personal belongings for several days. During this period, I had no choice but to purchase essential clothing and other necessary items. It is also important to highlight that the purpose of my trip was to attend business meetings. Consequently, having appropriate clothing was not a matter of personal preference or convenience, but a genuine necessity in order for me to attend my scheduled professional engagements. The receipts submitted related specifically to expenses incurred during the period in which I was without my luggage. These costs would not have been incurred had my luggage been delivered as scheduled. For clarity, the total amount of the three submitted expenses was as follows: USD 11.03 USD 199.56 USD 97.33 Total: USD 307.92 I have received confirmation that my claim has been approved; however, I was surprised to see that only one of the three submitted receipts was approved (only 97.33 USD - for which I already received the money). Although, I called for several weeks requesting for updates and clarification why I received only a part of the expenses made, no response was given. I called several times at the call center, no proper solution was given.
- Bucharest-San Francisco
- Economy
- Claim escalated to airline
MarΓa Paula B
Verified | Aug 30, 2026Mexico City-Munich
Economy
Problems at airport
My flight from Mexico City to Amsterdam was 45 min. delayed, than i missed my flight from Amsterdam to Munich. The Passport Control had only two Police, I came to late to Gate B18- Mexico City-Munich
- Economy
Eksteen M
Verified | Aug 30, 2026Amsterdam-Dublin
Economy
We were told that the airplane had technical issues and that 30 or so passenger won't be able to get on the replacement airplane due to size. Zero apologies and a very robust on the ground manager who simply said your ticket is not qualifying you to get on, we have to look after gold members and the ones dropping off were randomly selected, unhelpful/not engaging grounds staff. Customer service agent directed to afterwards much better, in fairness
- Amsterdam-Dublin
- Economy
Shadi F
Verified | Aug 30, 2026Stockholm-Funchal
Economy
Received my baggage in the evening on Wednesday and had no other luggage for more than half of my vacation
- Stockholm-Funchal
- Economy
Shadi F
Verified | Aug 29, 2026Stockholm-Funchal
Economy
What create the most issue was that the issue took four days to solve and more than half my trip I did not have my luggage and we did not received any information of when the luggages would be delivered which create an uncertainty.
- Stockholm-Funchal
- Economy
Anders B
Verified | Aug 29, 2026Billund-Gran Canaria
Economy
Successful claim
We had 2x luggage missing for 2 days in Gran Canaria we was told by personal at the airport to expect it to not come for days and that itβs regular for flights from Amsterdam. there weβre atleast 6 other passengers with the same problem. We waited a long time and was stressed for the first 2 days. we had lost hope and felt disgusted from wearing our filthy clothes and werenβt able to enjoy our first days and that we had planed experiences that were ruined. When we received it. In one of the bags the blue samsonite luggage my girlfriend had a little casing for her jewelry it had been opened by personal and mishandled so a lot of jewelry was intertwined and one earring bought by her parents is missing. Her little plastic bags for her personal care (cremes and shampoo) had been squished so some came out. Plus a lot in her suitcase looked like it had been metled with and was misplaced and was not strapped properly the way she packed it
- Billund-Gran Canaria
- Economy
- Successful claim
Igor B
Verified | Aug 29, 2026Bergen-Athens
Economy
Claim escalated to airline
I had two pieces of luggage. The flight from Bergen has landed 15 minutes late. It left about 35 minutes to transfer them from to the next plane. One piece was transfered while the second was left in Amsterdam and arrived with the next flight. I've got it at 17:15 whule the check-in for my AirHaifa flight closed at 17.05.
- Bergen-Athens
- Economy
- Claim escalated to airline
Sarah B
Verified | Aug 29, 2026Zurich-Nantes
Economy
Successful claim
Our complete checked baggage for all three travellers was delayed on our journey from Zurich via Amsterdam to Nantes on 26 August 2026 (KL1916 / KL1419, booking reference XBKΠ4H, baggage report NTEKL19108). We arrived in Nantes at approximately 11:00, but none of our three checked bags arrived. We therefore had no access to any of our clothing, underwear, swimwear, toiletries, sun protection or other personal belongings. As we were on holiday and staying near the coast, we had to purchase essential toiletries, underwear, swimwear and UV protection for all three travellers. In addition, our beach equipment was in the delayed baggage, including a beach volleyball with pump and an inflatable bodyboard. We therefore purchased inexpensive replacements so that we could use them during the days without our luggage. My espresso maker was also in the delayed baggage, so I purchased a simple replacement. Our baggage was delivered to our accommodation on 28 August. However, when we returned to the accommodation, the reception was already closed. We therefore did not actually regain access to our baggage until the morning of 29 August 2026. The total amount of our replacement purchases is EUR 151.21. Copies of all receipts are attached. We kindly request reimbursement of these expenses caused by the delayed delivery of our baggage.
- Zurich-Nantes
- Economy
- Successful claim
Jackson R
Verified | Aug 29, 2026Panama City-Tel-aviv
Economy
I filed and showed evidence for $1500 USD and only received 500 more or less into my account and klm ignored all my emails for months I didnβt agree to 500 I want the full amount.
- Panama City-Tel-aviv
- Economy
Adekunle O
Verified | Aug 28, 2026Glasgow-Lagos
Economy
Claim escalated to airline
I am making a formal complaint regarding the refusal to board me on 28 August 2026 under booking reference YSJUHJ. I booked my KLM journey on 26 August 2026 to travel from Glasgow to Nigeria. On 27 August 2026, between approximately 2:00 pm and 3:00 pm, I contacted KLM Customer Service specifically to discuss my travel documentation. I clearly informed the representative that I would be travelling with a Nigerian Emergency Travel Certificate (ETC), that the ETC had been approved, and that I did not yet have the original physical document but had a scanned copy. The KLM representative specifically advised me to print the scanned ETC using a colour printer. I followed that advice. At no point during the conversation was I informed that a Nigerian ETC could not be used for my itinerary, that my connection in Amsterdam would make the journey unacceptable, or that I would be refused boarding. I relied on KLMβs advice and presented myself at the airport on 28 August 2026 with the printed ETC. I was subsequently refused boarding because I was told that the ETC could only be used for a direct journey to Nigeria. I was then told that KLM would not refund my ticket and that my booking would be treated as a no-show. I dispute the classification of my booking as a voluntary no-show. I attended the airport intending to travel and was refused boarding after following instructions given to me by KLM Customer Service the previous day. I specifically contacted KLM in advance because I wanted to ensure that my travel documentation was acceptable. Had I been informed during that call that my itinerary could not be used with an ETC, I would have had the opportunity to make alternative arrangements. I therefore request an urgent investigation, including review and preservation of the recording and associated notes of my customer-service call on 27 August 2026 between approximately 2:00 pm and 3:00 pm.
- Glasgow-Lagos
- Economy
- Claim escalated to airline
Entzi B
Verified | Aug 28, 2026Amsterdam-Athens
Economy
My flight was overbooked and I was denied boarding. As a result, I had to stay an additional night and was rebooked on a flight the following day.
- Amsterdam-Athens
- Economy
Sunday S
Verified | Aug 28, 2026Inverness-Lagos
Economy
I booked the flight ticket from the airline, and they told me that i did not need a visa to travel, only to change the narrayive at boarding
- Inverness-Lagos
- Economy
Dario C
Verified | Aug 27, 2026Zagreb-Lisbon
Economy
Claim escalated to airline
I traveled with my family(myself,my wife and my three kids who are 12y,14y,16y old).All our tickets I uploaded for you. They brought luggage into our hotel on date 20.08 around 6:00morning into our room
- Zagreb-Lisbon
- Economy
- Claim escalated to airline
Benaye E
Verified | Aug 27, 2026Lagos-Vienna
Economy
-I sighted my luggage at my residence last night around 8:30pm, and noticed that the lock was broken. -No cash allowance for the incident was given -I had no carry on, just a handbag for my laptop - I declared the contents of my luggage not containing any prohibited items
- Lagos-Vienna
- Economy
Cristian Mihai N
Verified | Aug 26, 2026Bucharest-Amsterdam
Economy
Successful claim
Upon my arrival at the airport I was informed that the flight is overbooked and I am on the standby list. At the gate during boarding there were some other passengers that were allowed to board the plane but I was not one of them. I have received a boarding pass for the next flight in the next morning together with a voucher for 500 euro to spend with the company. The company representatives informed me that as compensation I can also receive 400 euros in my bank account instead of the above mentioned voucher. They have also informed me that the company will take responsibility for the expenses of my hotel stay during the night untill the flight. I have attached the new boarding pass, the voucher and also the booking.com recepit as neccessary documentation. Please see below also the IBAN number were I can receive the financial compensation: Nistorescu Cristian Mihai RO31 RNCB 0817 1240 7599 0001 RNCBROBU ( If necessary cancel the voucher.) Thank you for your support in this regard and please contact me if any other information is required, Best regards, Nistorescu Cristian.
- Bucharest-Amsterdam
- Economy
- Successful claim
Monika K
Verified | Aug 26, 2026Schonefeld-Tenerife
Economy
My flight from Berlin to Amsterdam departed with approximately a 30-minute delay. After arriving at Amsterdam Schiphol, I relied on the KLM app and the airport information screens to find my connecting flight to Tenerife. The KLM app provided me with no gate information whatsoever. I did not receive a gate number, a βGo to gateβ notification, or any other instruction concerning where I should go. Initially, Tenerife was not displayed on the airport screens at all. Later, I found the only Tenerife departure around the scheduled time of my flight. The screen showed: Tenerife β 15:00 β Gate B2. This was the only Tenerife flight around that time and B2 was the only gate displayed for it. I therefore went to Gate B2 and waited there. I had absolutely no reason to believe that B2 was incorrect. I was following the only information available to me on the airport screens. I remained at Gate B2 waiting for my flight. There was no notification from the KLM app telling me to go somewhere else. There was no βGo to gateβ instruction and no notification that I needed to change gates or that the flight was operated by another airline. Only at approximately the scheduled departure time did the information on the screens suddenly change and show that the flight was operated by TUI. At that point I immediately started looking for assistance and ran to the KLM Transfer Desk. At the KLM Transfer Desk, the employee checked my booking and told me that my flight had already departed and that my ticket was not changeable. I specifically asked why nobody had called me or informed me that I needed to go somewhere else. I was told that Schiphol was a βsilent airportβ. However, this explanation does not correspond with what I personally experienced. Shortly afterwards, while I was near the TUI area, I heard a normal public announcement over the airport loudspeaker, including a βlast callβ announcement. I also want to point out that I only subsequently learned, when a member of airport staff scanned my boarding pass, that the relevant gate should have been D79. This information had not been provided to me by the KLM app, and I had not been given any notification directing me to D79. Having received no practical assistance from KLM, I had no choice but to try to solve the situation myself. I ultimately had to travel on a delayed TUI charter flight and pay for the new flight = 100 euro cash. I asked what I was supposed to do and whether KLM could help me find an alternative flight. I do not have a card payment receipt because the payment was made in cash, but I have the TUI boarding pass confirming that I travelled on that flight / i will email tui to get me a receipt/ As a result of this situation, instead of arriving in Tenerife at approximately 19:00 as planned, I finally arrived at approximately 22:30. This entire situation caused me considerable stress and left me without assistance in the middle of a foreign airport, despite the fact that I had completed my online check-in, followed KLM's instructions to install and use the app, and relied on the information displayed on the airport screens. I would therefore like KLM to investigate this incident thoroughly and explain: why the KLM app provided me with no gate information or βGo to gateβ notification; why I was directed to the airport desk despite having completed online check-in for both flights; why the only Tenerife flight displayed to me showed Gate B2; why I was not informed that I should proceed to D79; why I received no notification concerning a change of gate or the operating airline; and, most importantly, why the KLM Transfer Desk did not provide me with any assistance once I reported the problem. I also request reimbursement of the unused AmsterdamβTenerife segment of my original booking and reimbursement of the cost I was forced to incur for the replacement TUI flight, as well as consideration of any other compensation or reimbursement to which I may be entitled as a result of this incident. I am attaching the available documentation, including my boarding passes and the TUI boarding pass for the replacement flight. I expect KLM to investigate what happened and provide me with a substantive response rather than simply treating this as a case of a passenger missing a flight. I did not simply fail to attend my flight. I was present at Amsterdam Schiphol, I followed the information available to me, I waited at the only gate displayed for the Tenerife flight, and I sought assistance from KLM immediately when I discovered the problem. ps. the trouble started even before berlin airport The evening before my journey, I received an email from KLM specifically instructing me to install the KLM app and explaining that the app would help me during my journey and provide me with the relevant travel information. I followed these instructions, installed the app and completed online check-in for my journey. The check-in covered both flights. However, despite completing check-in, I was not provided with a valid boarding pass. Instead, I was told that the document available was not a valid boarding document and that I had to go to the airport desk. I was travelling without checked baggage specifically so that I would not have to wait at a check-in desk. At Berlin Airport, I also tried to use the self-service machine by scanning my passport, but the machine was unable to issue my boarding pass. As a result, I had no choice but to stand in the regular queue and wait for assistance, despite having no checked baggage.
- Schonefeld-Tenerife
- Economy
Hanne Silje D
Verified | Aug 25, 2026Kristiansand-Nice
Economy
It was very inconvenient as we traveled with two children and two grandparents - we lost two days of our planned relaxing holiday to logistics and having to stay at our address waiting for delivery of the luggage. Really bad.
- Kristiansand-Nice
- Economy
Bethany V
Verified | Aug 25, 2026Athens-Faro
Economy
I had to buy new luggage. I didn't want to check my bag, they made me, lost it, when found delivered it with wheels missing and huge gash in it so I couldn't repair it and had to have it replaced.
- Athens-Faro
- Economy
Finn B
Verified | Aug 25, 2026Amsterdam-Catania
Economy
Car rental expenses due to flight being cancelled
The customer service was good, but due to the cancellation did I have to pay extra expenses for the car rental. We had to rebook our flight to the next day, and because of that we needed to pay extra at the car rental the next day when we arrived.
- Amsterdam-Catania
- Economy
Geir S
Verified | Aug 24, 2026Amsterdam-Toulouse
Economy
No reason given
Flight was delayed 2-3 times (see text enclosed), then cancelled, no reason given. I was invited to rebook, via text and link, and did so immediately, while in airport, as Customer Service desk was closed, and rebooking was done automatically, got soon after new flight 2 days later (!!) - no option to upgrade and get out next day, or fly via another city. I have submitted expenses to KLM - but compensation is unclear how they handle. I find it strange not to be awarded 600 euro x 2 days (you indicated 250 euro?).- Amsterdam-Toulouse
- Economy
Ruth D
Verified | Aug 24, 2026Dublin-New York
Economy
Claim escalated to airline
Influence by other flights
I was booked onto a KLM flight to go to Schippol and then to JFK New York. The flight to Amsterdam was delayed so they rebooked me onto a Delta fright however my suitcase was never transferred over. The suitcase is still sitting in Dublin Airport as they never put it into the flight- Dublin-New York
- Economy
- Claim escalated to airline
Logan F
Verified | Aug 24, 2026Prague-Amsterdam
Economy
Successful claim
Technical problems
My flight got cancelled, they put me on a later flight which came late in the evening and I missed an important meeting.- Prague-Amsterdam
- Economy
- Successful claim
Klara S
Verified | Aug 23, 2026Gothenborg-Amsterdam
Economy
Problems at airport
My first flight on the 4th of January was cancelled with short notice. Then I was rebooked to a flight on the 6th of January, which was canceled only a few hours before departure. After this I didn't receive any new rebookings and when I tried calling KLM I just got stuck in phone queues. Days passed and I really needed to fly back to the Netherlands to write exams at TU Delft. It got to the point where I booked a flixbus instead (on the 10th of January). After about a week a friend of mine managed to reach KLM and book a new flight for me on the 9th of January, which meant I never had to take the bus I had payed for.- Gothenborg-Amsterdam
- Economy
Jemimah M
Verified | Aug 22, 2026Amsterdam-Nairobi
Economy
Successful claim
No reason given
I felt frustrated and disappointed since I missed an important family engagement scheduled tomorrow morning- Amsterdam-Nairobi
- Economy
- Successful claim
Dan K
Verified | Aug 22, 2026Amsterdam-Nairobi
Economy
Successful claim
No reason given
I arrived at the airport on time and on reaching the check-in I was given a code to scan only to find out that the flight had been cancelled with no prior alert.- Amsterdam-Nairobi
- Economy
- Successful claim
Jose D
Verified | Aug 22, 2026Amsterdam-Washington
Economy
No reason given
They gave me a hotel voucher and a flight to Washington, but that is my connection flight not my final destination. They canceled the flight 3 hours before, so there was no way to get on time to my other flight.- Amsterdam-Washington
- Economy
Juraj P
Verified | Aug 22, 2026Santiago-Zagreb
Economy
Successful claim
No reason given
Hello, yesterday 21.08.26. I have schedueld flight from Santiago de Compostela to Zagreb with stop in Amsterdam at 16:30. Flight to Amsterdam was delayed to 19:00 and I missed my connecting flight to Zagreb that day.- Santiago-Zagreb
- Economy
- Successful claim
Andrzej K
Verified | Aug 21, 2026Krakow-Venice
Economy
No reason given
I recive a voucher for the hotel nad lunch (15euro). It was taken in restaurant and hotel. It was very difficult because i have to change my plans.- Krakow-Venice
- Economy
Ekaterina S
Verified | Aug 21, 2026Bristol-Riga
Economy
I had to travel with luggage next morning and the taxi was booked for my trip. I had to cancel my trip.
- Bristol-Riga
- Economy
Stephen C
Verified | Aug 20, 2026Edinburgh-Nuernberg
Economy
We missed our connecting flight because the KLM steward did not allow us to get on the first transfer bus, we went on the second bus but that was heals up as other passengers who needed assistance held up the bus. We were waiting for at least 15mins before the bus left the plane. That didnβt leave us enough time to go through passport check and get to our boarding gate. We are older and tried our best to run to the gate. When we got there it was shut. I do blame KLM for this. We got another flight 6 hours later so we decided to go to the airport lounge. If nothing else I expect to be reimbursed for the airport lounge . Hopefully you can help.
- Edinburgh-Nuernberg
- Economy
Damon K
Verified | Aug 20, 2026Geneva-Las Vegas
Economy
Successful claim
No reason given
I was booked on the 14.10 flight from Geneva to Amsterdam on 15th August, with a connecting flight to Las Vegas through Amsterdam at 16.55. While I was on my way to the airport, I received an sms that the flight was delayed by 35 minutes, then another that the flight was delayed by 1 hour. When I reached the check in, the KLM attendant said that I had two options. either take the flight and spend a night in Amsterdam or spend another night in Geneva and take the 9.05 am flight the 16th and the connection to Las Vegas on the 16th. I therefore arrived in Las Vegas 24 hours late and this had severe impact on my training and school schedule, as I am part of a semi pro football team I am seeking compensation for this.- Geneva-Las Vegas
- Economy
- Successful claim
Adetutu Ruth M
Verified | Aug 20, 2026Stuttgart-Manchester
Economy
Claim escalated to airline
We got to the boarding place on time for out flight with the correct documents and the man checking boarding passes told us to go the lady at the desk for her to print out a new boarding pass for my kids as they did not have one to manchester because they have german passports and needed to check in again (which they did but where not granted a new boarding pass) when we got to the lady she refused to print them out a new boarding pass or let them on to the aircraft because they didnt have an ETA. 4 of the employees came to us demanding we needed one despite my children having indefinite leave to remain in the UK and valid documents and sharecodes (which we presented to them) and I also have a british passport. This led to them sending us away and us missing our flight as a result. We went to the transfer desk and they showed us the app to fill out for an ETA. However, upon filling it out we were unable to apply for an ETA because when we filled in our home address it stated that UK residents did not need one and we were unable to proceed with the ETA process. This meant we were wrongfully turned away for not having an ETA when we didnt need one and had to spend the night in the airport with me and my 3 kids and missing my flight that i spent almost 1000 pounds on.
- Stuttgart-Manchester
- Economy
- Claim escalated to airline
Sander O
Verified | Aug 19, 2026Zurich-Stavanger
Economy
Keys were in bag that was delayed. Could not get in apartment. Called KLM immediately at the airport for guidance. They gave none, other than keeping receipts. I was hoping my luggage would arrive on one of the flights arriving later that day to avoid hotel/locksmith, but alas it did not. Many ~10 other passangers had delayed baggage. We were notified at the luggage belt. I received my bag the day after (9th of august). I filed a claim, which denied reimbursement for which they replied: β Thank you for your message. I understand that some contents of your baggage were missing when you travelled with us from Zurich (ZRH) to Stavanger (SVG) on 08 August 2026. The General Conditions of Carriage specify that passengers must not include prohibited items in checked baggage. The airline may remove an item if it believes it could endanger the integrity of another baggage or the aircraft. Moreover, the airline may refuse to carry or continue to carry the baggage. If you decide to carry a prohibited item in your baggage, the airline cannot be held liable if this leads to some damage or contributes to it. Therefore, you are unfortunately not entitled to compensation. β No items were missing from my bags, the entire bag was delayed. After receiving it, no items were missing. It also did not contain any prohibited items. I have updated the claim, but have yet to receive a response, so trying this as presumably KLM has an incentive to make the reimbursement process as painful as possible.
- Zurich-Stavanger
- Economy
Kenneth G
Verified | Aug 19, 2026Edinburgh-Nuernberg
Economy
ThΓ© suitcase was missing for 5 days after depositing it at Edinburgh airport on 30/07/26, which caused a lot of inconvenience and stress and the thought that it might never be found. ThΓ© suitcase was returned to the Viking Modi ship at Markthroidenfeld on 03/08/26. I had to have my laundry washed by the ship on a daily basis so I could have clothing to wear. No cash allowance was provided by the airline but I did receive a little bag of personal toiletries which lasted one day and a t-shirt.
- Edinburgh-Nuernberg
- Economy
Javier Alejandro G
Verified | Aug 19, 2026Gothenborg-Alicante
Economy
Transavia Important: Your flight HV6147 to Alicante has been cancelled Your booking: VG9SSD Dear Claudio, We are sorry to inform you that we had to cancel your flight HV6147 from Amsterdam (Schiphol) to Alicante on 13/07/2026 due to a technical issue. Unfortunately we cannot give you a better message and apologise for the inconvenience.
- Gothenborg-Alicante
- Economy
Saif A
Verified | Aug 19, 2026Glasgow-Marseille
Economy
Successful claim
Dear KLM Customer Care Team, I am writing to submit a claim for reimbursement of expenses incurred as a result of my baggage being lost during my recent journey with KLM. As my baggage did not arrive with me, I was required to purchase essential replacement items, including clothing and toiletries. These purchases were necessary while I was without my personal belongings. Please find attached copies of the receipts, totaling 2212 Euro ( excluding from the receipts the drinks costs) , for your review and reimbursement. Please confirm receipt of this claim and advise when I can expect the reimbursement to be processed. Thank you for your prompt support.
- Glasgow-Marseille
- Economy
- Successful claim
Jaclym S
Verified | Aug 19, 2026Edinburgh-Copenhagen
Economy
Problems at airport
My bags never came on the carousel. Very overwhelming environment and disorganized. I was traveling to Copenhagen (out of country) alone and did not have any of my clothes/toiletries/shoes for three days. They delivered the bag 20 minutes from where I am staying because the address was associated with a program Iβm doing and I had to transport it by myself home. Hard experience on an already stressful week- Edinburgh-Copenhagen
- Economy
Shohreh Z
Verified | Aug 19, 2026Paris-Porto
Economy
Discrimination and poor understanding
On August 18 we arrived at the airport just on time .we checked in our luggage and my husband and I heard our names called on microphone and we've got to the gate right away but the agent recused us onboarding even though I told and showed her my disability cart and situation. We can call it a total discrimination. We have our return thickets for August 24 with a changΓ© flight on 25 and I wish this time it works out the way it has to!? This 500 β¬ we spent was out of my budget, despite my disability I work hard and what KLM did was absolutely unfair.They spoiled my vacation financially and morally.Overall
Didn't care about me as a diable person
- Paris-Porto
- Economy
- Loss: β¬500
- Desired solution
Michalis C
Verified | Aug 19, 2026Amsterdam-Oslo
Economy
The luggage never arrived in oslo, its been 5 days and i havenβt received any updates on its whereabouts
- Amsterdam-Oslo
- Economy
Tegan C
Verified | Aug 18, 2026Manchester-Amsterdam
Economy
Claim escalated to airline
We tried checking in days before wouldnβt let us but so they told us to just do it when we arrived at the airport, we tried to check in they fully booked the flight and said this was completely there fault and to go online and refund the flight we arrived in Amsterdam past 8pm and was meant to arrive at 1pm we missed our boat trip and we had to pay for taxis even tho we paid for transfer
- Manchester-Amsterdam
- Economy
- Claim escalated to airline
Sophia R
Verified | Aug 17, 2026Barcelona-Amsterdam
Economy
Me and my friend shared this suitcase so it is under her name, but it is my suitcase. This means that not only my stuff is now delayed, but also hers. The KLM reception was also of no help.
- Barcelona-Amsterdam
- Economy
Katarina V
Verified | Aug 17, 2026Dublin-Ljubljana
Economy
Dear Sir or Madam, I am very disappointed that my claim was rejected despite the detailed explanation and information I had already provided. I have now checked my online banking records and I am attaching bank statements showing the purchases of the whiskey and other souvenirs that were stolen from my checked luggage. I therefore kindly ask you to reconsider my claim and reimburse me for these items. I have travelled extensively throughout Europe and around the world for the past 20 years, and I have never experienced anything like this before β having items stolen from a closed, checked suitcase. I find this completely unacceptable, and I am even more disappointed that, following such an incident, my request for reimbursement was rejected. This is without even mentioning again everything I already described in my previous complaint: the extremely rude and arrogant attitude of the check-in staff member at Dublin Airport, the fact that the flight was overbooked despite our tickets having been purchased well in advance and our arriving at check-in more than two hours before departure, and the explicit assurance that my luggage would be on the flight β which, as it turned out, was not the case. All of these circumstances caused me considerable stress. I have high blood pressure and take prescribed medication, which was packed in my checked luggage. This was precisely why I was so concerned about my suitcase and why I specifically asked the staff member whether my luggage would be on the flight. I was explicitly assured that it would be. Unfortunately, this turned out not to be the case, and I was left without access to my medication until my luggage was finally returned to me. Furthermore, two days later, I had to travel back to Ljubljana Airport myself to collect my delayed luggage, which resulted in additional travel expenses. I also had to spend a significant part of my Saturday β which was a public holiday β travelling to and from the airport and dealing with a situation that was entirely beyond my control. This effectively ruined what should have been a day off, in addition to the considerable loss of time, inconvenience and stress I had already experienced. Considering all of these circumstances together, I find the handling of this situation and the subsequent rejection of my claim particularly disappointing and unacceptable. I am therefore asking you once again to reconsider my claim and reimburse me for the stolen items, for which I am now providing additional proof of purchase in the form of my bank statements. I would also ask you to take into consideration the additional travel expenses I incurred as a direct result of having to return to Ljubljana Airport to collect my delayed luggage. I sincerely hope that, in light of the additional documentation provided and all the circumstances described above, you will reconsider your decision, resolve this matter fairly and provide appropriate compensation. Kind regards, Katarina Vodopivec Kolar
- Dublin-Ljubljana
- Economy
Cody O
Verified | Aug 17, 2026Tallinn-Bristol
Economy
I was flying to Cyprus for a wedding on the 8th August and I needed some stuff in my luggage so I had to go without
- Tallinn-Bristol
- Economy
Romain A
Verified | Aug 17, 2026Marseille-Amsterdam
Economy
Successful claim
Technical problems
I called the KLM service to find any solution in the region (different companies, different airport), different path (trains + flight) Nothing was available.- Marseille-Amsterdam
- Economy
- Successful claim
Martin P
Verified | Aug 16, 2026Toulouse-Stockholm
Economy
Filed a PIR on the airport. DidnΒ΄t recieve any money there to buy toiletries. The cheese was a birthday gift that was spoiled. It was very unpleasant not to have my clothes while traveling for two days, although I chose not to buy new clothes but borrowed from a friend instead. And my newly bought suitcase was extremely dirty as it arrived.
- Toulouse-Stockholm
- Economy
Hossein G
Verified | Aug 16, 2026Newcastle-Tokyo
Economy
On arrival in Tokyo one of my suitcases did not arrive. When I enquired about its whereabouts I was informed that the suitcase had been left in Amsterdam. As a result of this I had to buy my son new clothes as I had no idea if or when the suitcase would be forwarded to me in Tokyo. I, would, therefore, wish to make a claim for compensation as this error resulted me being out of pocket. I look forward to hearing from you in due course.
- Newcastle-Tokyo
- Economy
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