KLM Royal Dutch Airlines complaints: comments, page 9
2,012 comments
Holly N
Verified | Jul 13, 2026
Aberdeen-Bologna
Economy
Successful claim
Technical problems
It was only cancelled at 4 pm the morning before we had to fly. It was a very stressful situation as we had a cruise to catch once we arrived. i dont have copies of contact with airline, as it was a phonecall.
- Aberdeen-Bologna
- Economy
- Successful claim
Lilah N
Verified | Jul 13, 2026Lisbon-Bordeaux
Economy
Dear KLM Customer Relations, I am writing to express our deep disappointment with the handling of the delayed baggage of my daughter, Ms. Lilah Nittke, following her journey from Lisbon to Bordeaux via Amsterdam (Flight KL1447, Booking Reference X6N748). The flights themselves were uneventful, and upon arrival in Bordeaux on Saturday, Ms. Nittke immediately reported her missing suitcase at the airport in accordance with the required procedure. What followed was extremely frustrating. We later learned that the suitcase had already arrived in Bordeaux on Sunday, yet it was not delivered for more than six days. Despite numerous calls to KLM and the local delivery companyβoften two or three times each dayβno one was able to explain why the baggage was not delivered on Sunday, Monday, Tuesday, Wednesday, Thursday, or Friday. On Friday, we were informed by the local police that the suitcase had been delivered to the wrong address. Instead of receiving assistance from KLM, we were asked to collect the suitcase ourselves. It is difficult to understand how such a series of failures could occur without anyone taking ownership of the situation. During this time, Ms. Nittke was left without her clothing, toiletries, personal belongings, chargers, and other essential electronic accessories. Even after the suitcase had been recovered, we never received any proactive communication, apology, or explanation from KLM regarding what had happened. We are genuinely surprised that a world-class airline such as KLM could provide such a poor level of customer service. The lack of communication, accountability, and urgency throughout this entire process was unacceptable and fell far below the standard we would expect from an international airline. We request reimbursement of all reasonable expenses incurred as a result of this delay. In addition, we expect KLM to provide appropriate financial compensation for the significant inconvenience, the many hours we spent trying to resolve this matter through repeated telephone calls, and the unnecessary stress caused by your handling of this case. Given the circumstances, we believe this is both reasonable and justified. We also urge KLM to review its baggage handling and customer service procedures to ensure that other passengers do not have to experience a similar situation. We look forward to your prompt response and expect reimbursement of our documented expenses, together with your proposal for appropriate compensation, within 14 days of receipt of this letter. Yours sincerely, Carsten Nittke Father of Ms. Lilah Nittke
- Lisbon-Bordeaux
- Economy
Noa Z
Verified | Jul 13, 2026Zagreb-San Diego
Economy
It was not put on the flight from amsterdam to san diego snd then i had to wait till saturday whole 4 days without someting to wear or clean my face
- Zagreb-San Diego
- Economy
Tsz Man T
Verified | Jul 12, 2026Birmingham-Calgary
Economy
Successful claim
Have you already received all your luggage? If so, when? Yes, I have received my luggage on the 3rd July which was five days after I have landed in Calgary. How many bags are missing? Luckily, nothing is missing, but the lock on my suitcase was broken. Did the airline provide any cash allowance for incidentals? If so, how much? No, the request has been received by KLM but I havent heard anything from them yet. (Request number C-11537173) When & where was the last time you saw your luggage? The last time I saw my luggage was in Birmingham airport. After I arrived in Calgary, it was not seen on the baggage carousel. Did you file a PIR with the airport or airline? In person or by phone, or online? Yes, in person. Include info from the airline or airport: is a bag delayed or lost? approx. delivery date? The bag is delayed, it was delivered on the 3rd July but i landed in Calgary on 29th June.
- Birmingham-Calgary
- Economy
- Successful claim
Olayemi A
Verified | Jul 11, 2026London-Lagos
Economy
Successful claim
No reason given
I did not complete the claim just informed them of my intention to claim for both my outward and return journey which was also cancelled- London-Lagos
- Economy
- Successful claim
Typeson K
Verified | Jul 10, 2026Copenhagen-Kigali
Economy
On 10 July 2026, I was involuntarily denied boarding on flight KL1268 from Copenhagen (CPH) to Amsterdam (AMS) due to overbooking. I was rebooked on a later flight and received a β¬600 travel voucher. Under EU Regulation (EC) No. 261/2004, compensation for denied boarding should be paid in cash, by bank transfer, bank cheque, or cash unless the passenger agrees to accept a travel voucher instead. I would like to request that my β¬600 compensation be paid by bank transfer instead of a travel voucher.
- Copenhagen-Kigali
- Economy
Craig D
Verified | Jul 10, 2026Aberdeen-Amsterdam
Economy
Technical problems
I phoned at 8am when they opened was told no room on any other flights To be later told we could get a flight at 10:35. We got this flight after arrived going home allready from airport and had to go back again- Aberdeen-Amsterdam
- Economy
Bramha Dutt V
Verified | Jul 9, 2026Nuernberg-Bristol
Economy
Problems at airport
The flight delay led us to stay in Amsterdam overnight. The service provided gave us a hotel and food vouchers. However, this led to serious problems as I had to travel next day morning to London and I missed my train. The next flight was early in the morning and we had to leave very early from the hotel with a 5 year old too tired after the journey. We arrived Bristol 16 hours later than scheduled. I had an important meeting in London for which I booked a train from Bristol, that I missed due to this delay. Lost the train ticket Money as it was a non-refundable booking. Upon arrival in Bristol, our one large bag did not arrive that had clothes, medicines, toiletries and several other important things. Waiting for the bag led to further delays in leaving the airport. We bought what was necessary and have applied with them for reimbursement. That case is with them. The airline says that this situation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply. I am very unhappy with their answer and they must pay the compensation.- Nuernberg-Bristol
- Economy
Jon Anders G
Verified | Jul 8, 2026Stavanger-Lisbon
Economy
I was travelling with the Norwegian National Team, transporting three racing bikes and one piece of luggage. The luggage arrived, but the bikes did not. The bikes belonged to our riders and were essential for the competition. Unfortunately, the bikes did not arrive with our flight. I eventually had to travel to Porto Airport myself to recover them before our return flight on 5 June, using tracking devices that had been placed on the bikes to locate them. The delay had serious consequences. The riders were unable to prepare properly for the race, and it significantly affected their performance. In practice, the race was ruined for the girls because they did not have access to their own bikes and equipment. As the team manager, I spent countless hours organising alternative solutions, making phone calls, coordinating with airport staff, and renting equipment. I also had to arrange for another person to travel the following day with a bike so that one of the riders could compete. This created considerable stress, additional costs, and unnecessary logistical challenges. I believe this situation fell far below the level of service that we reasonably expected from a company this serious, especially considering the importance of the equipment for an international sporting event. I therefore request appropriate compensation for the inconvenience, the additional expenses incurred, and the negative impact this had on our teamβs participation in the competition. I provided KLM with the tracking information and informed your staff exactly where the bikes were located. I also spent countless hours on the phone with KLM and the airport, doing everything possible to ensure that the bikes would arrive in time for the competition. Unfortunately, I experienced very little willingness to assist, and despite providing precise information about the location of the bikes, no effective action was taken. Each bike was clearly labelled with the owner's name, telephone number, and email address, making them easy to identify and return. The total financial impact of this incident, including equipment rental, transportation, additional travel, lost working hours, and other related expenses, has exceeded EUR 3,000. This does not include the significant impact on our athletes and the competition itself.
- Stavanger-Lisbon
- Economy
Hannah C
Verified | Jul 8, 2026Glasgow-Singapore
Economy
Successful claim
My bag didnβt arrive on the belt and I had to re-check in for my international flight to NZ. I had to check in and board the flight without the bag. I received my luggage late Tuesday 7 July, spending 4 nights without it. I needed to buy some extra clothing and toiletries. I submitted with KLM that my bag was lost before boarding my next flight to Auckland. I submitted the receipts for basic necessities, requesting reimbursement as per KLMβs guidelines on Sunday 5th July.
- Glasgow-Singapore
- Economy
- Successful claim
David L
Verified | Jul 8, 2026Aberdeen-Milan
Economy
We showed up to the airport and then we were informed 2 hours before the flight that we were booted off the plane and within 20 minutes of that email recieveing an email for being compensated. We tried to get through to agents but they couldn't understand the problem thinking we wanted to change our flight times. And customer support was no use as they would keep us on hold for ages. This happened due to overlooking and a cancellation of a different flight from earlier in the day, the airport staff attempted to rebook our tickets for the same day at 5pm, but we later found out returning to the airport they were infact booked for the following day. Which was no use as we had to be at our destination before 5pm for a concert, so the airport staff squeezed us onto a British Airways flight we still arrived the following morning at about 11am-ish. We had to book a new hotel in London overnight, essentially losing us a full day in milan causing all of our plans to be completely ruined, the hotel we booked also had to give us a different room which had the wrong beds in it due to us being late. and having to squeeze a lot more into less time. It had completely ruined the holiday timing wise, money wise and definitely a lot of stress
- Aberdeen-Milan
- Economy
Dominic O
Verified | Jul 8, 2026Aberdeen-Milan
Economy
Showed up and was informed we had been moved to another flight at 5pm three hours later, however they completely failed to mention it was 5pm the next day, we eventually got rerouted to Heathrow but still lost a night at our airbnb.
- Aberdeen-Milan
- Economy
Andrew A
Verified | Jul 8, 2026Manchester-Lagos
Economy
Successful claim
No reason given
Flight was delayed from Manchester for hours and when I got to Amsterdam, was told to wait till following day 14/2/26- Manchester-Lagos
- Economy
- Successful claim
David A
Verified | Jul 6, 2026Humberside-Lagos
Economy
No reason given
I told I can not board I told them before I brought the ticket that my passport has expired but my country allows is citizens to use it- Humberside-Lagos
- Economy
Judy Ann P
Verified | Jul 6, 2026Helsinki-Amsterdam
Economy
I am writing to express my disappointment regarding the delay in the delivery of my luggage. This situation has caused me significant inconvenience, especially because I am traveling with my baby. All of my babyβs essential items, including clothing, diapers, feeding supplies, and other necessities, were packed in the delayed luggage. As a result, I have been forced to purchase everything my baby needs while waiting for my luggage to arrive, resulting in unexpected expenses and considerable stress. I kindly request that you provide an update on the status of my luggage as soon as possible and advise me on how I can be reimbursed for the essential items I had to purchase due to this delay. I hope this matter can be resolved promptly, and I look forward to your immediate response.
- Helsinki-Amsterdam
- Economy
Iveta V
Verified | Jul 6, 2026Riga-Paris
Economy
Baggage was delivered evening next day and since it was part of business trip + heat, many things had to be purchased. No cash allowance was provided except declaration receipt.
- Riga-Paris
- Economy
Robert H
Verified | Jul 6, 2026Detroit-Birmingham
Economy
Came from wayne county usa via Netherlands on arrival at Birmingham one of my suitcases was missing put report in it arrived at house via courier next day destroyed locks missing zips broke top and bottom luggage hanging out case held together with a blue strap had been custom checked prefer. Items returned if u could check lost property please thank you 1 extra suitcase was paid for 77 pound there and 77 pound back carry on bag checked yes Last seen on 1st July USA PIR Report made
- Detroit-Birmingham
- Economy
Paula C
Verified | Jul 6, 2026New York-Newcastle
Economy
Me and my husband were asked to check in our carry on luggage at JFK as flight to amsterdam to newcastle was full which it wasnt when we got on the flight !!! If we kept hold of it this wouldnt of happened now it has caused alot of distress as there is valuble items in them plus our clothes etc i am not happy with KLM at all.
- New York-Newcastle
- Economy
Ademola Y
Verified | Jul 6, 2026Birmingham-Porto
Economy
I travelled from Birmingham to Porto via Amsterdam for a short work trip as a professional videographer. At check-in in Birmingham, I had one checked bag and one carry-on suitcase, both within my allowance. However, I was instructed by staff to check in my carry-on suitcase despite explaining that it contained professional equipment and lithium batteries. I was not given a reasonable alternative and was required to proceed as instructed. As a result, my carry-on bag was checked in. This also led to additional, unexpected costs, as I was required to pay for an upgrade and excess/checked baggage fees totalling Β£68.50 and Β£72.52, despite already having paid for both a checked bag and carry-on as part of my booking. The last time I saw my luggage was at Birmingham Airport during check-in. My flight to Amsterdam and onward connection to Porto were both delayed, and upon arrival in Porto, I was informed that my baggage had not arrived and had been left behind in Amsterdam. I filed a Property Irregularity Report (PIR) in person at Porto Airport immediately upon arrival. I was informed that the bag was delayed and would be delivered at a later date. The luggage was returned to me approximately one day later. Due to the delay in resolving the baggage issue at the airport, I missed a pre-arranged transfer organised by my clients and had to arrange alternative transport at my own expense. As I was without my equipment for the first day, I was unable to properly film the initial part of the event, which directly impacted my work as a videographer. In order to continue my work, I was also required to travel out of my way to purchase essential replacement equipment, including a tripod. No cash allowance or support for incidentals was provided by the airline at any point. Only one bag was missing. I had declared the value of my luggage with the airline. Overall, the delayed baggage and circumstances surrounding the forced check-in caused significant disruption, additional costs, and impacted my ability to carry out my professional responsibilities as planned.
- Birmingham-Porto
- Economy
Abdulatif A
Verified | Jul 5, 2026Copenhagen-Athens
Economy
I was told to put my carry on baggage with the check baggage. I am at my honeymoon with my wife and they lost my baggage. I was without my clothes for two days and had plans and reservations but instead I was panicked to go buy clothes and order clothes to my temporary adress and had to cancel my plans. So if I had my luggage with me I wouldnβt have benn in this situation and everything would be fine. A got stress lost two days of my vacation that I didnβt enjoy all because I didnβt have my things
- Copenhagen-Athens
- Economy
Sabina T
Verified | Jul 5, 2026Bologna-Amsterdam
Economy
Successful claim
We received a message saying that we had to take a different flight with respect to the one we have booked.
- Bologna-Amsterdam
- Economy
- Successful claim
Gustaf H
Verified | Jul 4, 2026Stockholm-Nice
Economy
I was departing from Stockholm Arlanda with a layover in Amsterdam before arriving in Nice. My bag did not show up and the staff working said when I arrived in Nice that my baggage did not make the flight. Now I have to buy new clothes for the first few days.
- Stockholm-Nice
- Economy
Dusti B
Verified | Jul 4, 2026Houston-Prague
Economy
When I arrived in PRG. I reported my luggage as lost. My experience with KLM was extremely chaotic. They were only open 12-5pm CST. Due to being already in the Czech Republic I could not get an answer from their customer service, they would not answer the phone. After checking my AirTags, and finding my luggage never loaded the planes my son was without medical equipment for 72 hours. Thankful for delta who were open at 7am and helped contact supervisors at KLM. My wife was in Texas at iah airport searching for my luggage for our son. Luckily I had AirTags in all bags and were able to find them for KLM. To put them on the flight after 72hours of the bags sitting in storage. KLM refused to look for my bags until a delta baggage claim representative was able to contact a supervisor for me. I spent over 2,000 USD to buy new equipment and clothing for my son while without luggage for 72 hours.
- Houston-Prague
- Economy
Matthias W
Verified | Jul 3, 2026Panama City-Hamburg
Economy
Successful claim
I had to attend several meetings and was without proper clothes and shoes due to my missing luggage. After I filed a PIR upon arrival in Hamburg and the missing luggage counter informing me about my luggage being still in Amsterdam, I had no choice but to provide me with necessary new clothes and shoes for me to conduct and participate these meetings appropriately dressed. Only late evening on 3rd July my luggage was delivered - by then my meetings had already finished.
- Panama City-Hamburg
- Economy
- Successful claim
Kelly T
Verified | Jul 3, 2026Stockholm-Madrid
Economy
Successful claim
Our luggageβs was almost 24 our late so we showed you the expensive we needed to buy. You can see the receipts. We also needed to buy uber to the airport for pick up our luggage because the 28 of juni we travel by train to Malaga
- Stockholm-Madrid
- Economy
- Successful claim
Thomas M
Verified | Jul 3, 2026Cape Town-Copenhagen
Economy
We have not received our bags yet. All three of our checked in bags were delayed due to the constant connecting flights being changed and then cancelled that they delayed the entire flight's baggage. I do not have receipts for all of the items in each bag either as they are our worldly possessions that are in them as we have emigrated to Sweden for a few years for work so brought it all with us. And as our home currency is ZAR we are not in a position to afford to replace everything hence the meagre items purchased to at least survive while in Sweden until our bags are returned, hopefully. The airline offered no cash allowance for incidentals. Last time we saw our luggage was at check-in in Cape Town International Airport in South Africa. We did not declare any price of the luggage with any airport. We logged a PIR online with SAS at Copenhagen airport on the 1st of July. We had no additional fees for the checked in luggage.
- Cape Town-Copenhagen
- Economy
Milott W
Verified | Jul 3, 2026Stockholm-Naples
Economy
-We immediately reported (PIR) the bags missing at the airport . -We had to pay an extra fee to the driver because of flight delay and the time we were reporting our bags missing. -One of the bags has been severely damaged and cannot be used anymore. -In addition to the fact that 4 people's (very carefully selected) luggage was missing, we were in a village where it was not possible to get replacements. For example, books (in swedish), Ipad, running shoes, braces, medicines, speakers, etc. -All the people we have dealt with at Transavia/the airport's Lost and Found department promised every day that the bags would be sent to our temporary address. Painful treatment and I now realize in retrospect that they never intended to send the luggage out. This prevented us from doing boat trips or excursions that would take us longer than 2 hours from home. Very stressful and limiting on a vacation. - After 1 week, we had to go to Naples and sit in a scorching hot meeting point at Naples' central station, which was anything but pleasant, and wait for 2 hours for a courier. This is so sad.
- Stockholm-Naples
- Economy
Martin Jose F
Verified | Jul 3, 2026Stavanger-Amsterdam
Economy
When trying to board my flight I was stopped in the access gate and told that due to aβ weight imbalance β I couldnβt board. So I had to be rescheduled. Now Iβm flying tomorrow evening.
- Stavanger-Amsterdam
- Economy
Cassandra W
Verified | Jul 2, 2026Florence-Amsterdam
Economy
Me and my other 3 friends were decline boarding on our flight, and then we had to wait to the side. We were then told last minute we were allowed on the plane due to the pilots call. Our bags were then quickly checked on to the conveyer belt, and they didn't make it on to our flight so we had to wait!! Super rushed and disappointing. I was just under the 200 euro mark, I spent 167.67 euros, but regardless I had an organised dinner with my grandmother and didnβt have any of my essentials or clothes!! Itβs ridiculous, and I am expecting compensation please - regardless if I have spent 200 euros or not. It made it very inconvenient for my friends and I who I am travelling with, and caused a lot of stress. Our other friend Lily still hasnβt even got her bag yet! Itβs been 3 days.. ridiculous and a really disappointing experience, so I would love some compensation back. Thanks, Cassie:)
- Florence-Amsterdam
- Economy
Rustem G
Verified | Jul 2, 2026Louisville-Δ°stanbul
Economy
Passenger had mental breakdown due to side effects of new antidepressant medications, Was placed to the different flight from Amsterdam to Istanbul and lost his future connections, lost all his luggage. All credit cards and cash money $1100 and backpack with carry on luggage stolen
- Louisville-Δ°stanbul
- Economy
Marlon C
Verified | Jul 2, 2026Zandery-Geneva
Economy
Both glasses were in the suitcase. I got the suitcase back, but the glasses were not in there. Both glasses were in one case. Not having my prescription glasses kind of wasn't nice since reading from afar became a problem'
- Zandery-Geneva
- Economy
Keith L
Verified | Jul 2, 2026Amsterdam-Osaka
Economy
Technical problems
Our flight was delayed by 24 hours by the time we arrived at our original destination Osaka, we were approximately 30 hours behind our planned arrival. The airline had to give overnight accommodation as new flight wasnβt until the following day Sunday 17/05/2026- Amsterdam-Osaka
- Economy
Anonymous member
Verified | Jul 2, 2026Cape Town-Amsterdam
Economy
Claim escalated to airline
KLM has continuously stone-walled us by stating they gave us the vouchers - we did not agree to this
- Cape Town-Amsterdam
- Economy
- Claim escalated to airline
Abi Molly W
Verified | Jul 1, 2026Ibiza-Athens
Economy
Bag wasnβt handled well, lots of marks and was told it was going to be delivered but instead wasnβt and had to be picked up from Athens airport which was an hour and 30 minutes each way
- Ibiza-Athens
- Economy
Taufik Akbar Rizqi Y
Verified | Jul 1, 2026Duesseldorf-Copenhagen
Economy
On Monday, 29 June, I experienced a serious flight disruption. I became very panicked when the airport staff refused to let me board, even though the screen showed that boarding started at 18:15. I tried to contact the KLM call center immediately, but the call center was already closed, so I could not get any assistance at that time. I was very confused and stressed because I did not know what to do next. Around one hour later, I finally found another ticket for the next morning. Because of the situation, I had to stay overnight at the airport. I did not stay in a hotel, but slept on a bench at the airport until my next flight.
- Duesseldorf-Copenhagen
- Economy
Erica I
Verified | Jul 1, 2026Bologna-Amsterdam
Economy
The flight we booked was not available anymore and the day of the departure they told us that we had to take another flight that was 3 hours later
- Bologna-Amsterdam
- Economy
Chelsea G
Verified | Jul 1, 2026Birmingham-New York
Economy
Successful claim
I have more recipes to claim as I am at work I donβt have them, I also paid for luggage at the airport as used WiFi on the plane which wasnβt working
- Birmingham-New York
- Economy
- Successful claim
Rameshchandra Y
Verified | Jun 30, 2026Glasgow-Mumbai
Economy
Summary (IndiGo β Delayed Baggage)Passenger: Rameshchandra Yadav Airline: IndiGo Case Reference: 42192414 Issue: Delayed baggage Regulation: Montreal ConventionWhat happenedMy checked baggage was delayed by IndiGo Airlines. I submitted a complaint to the airline and provided all required documents, including receipts for essential purchases and the PIR. IndiGo did not respond to my complaint.I escalated the matter to the UK Civil Aviation Authority (CAA). The CAA contacted IndiGo multiple times requesting justification for refusing compensation. IndiGo did not respond to the CAA at all.The CAA has now issued a written opinion stating that, based on the evidence I provided and IndiGoβs lack of response, a refund/compensation is payable in my case under the Montreal Convention.However, the CAA also confirmed they do not have legal power to enforce this decision, and advised me to pursue the matter through legal channels.I am therefore seeking AirAdvisorβs assistance to obtain compensation for my delayed baggage, using the CAAβs written opinion as supporting evidence.
- Glasgow-Mumbai
- Economy
Farzan S
Verified | Jun 30, 2026Copenhagen-Athens
Economy
I check in at the airport but they didnβt gave me a seat number and told me to go to gate and they will give it to you there I went to there and they told me to stay here till the last person then the last person aborded they said to me the flight is completely full and they game me this voucher and next flight for tomorrow
- Copenhagen-Athens
- Economy
Yollin L
Verified | Jun 30, 2026Amsterdam-London
Economy
My baggage was supposed to arrive on 27th but it arrived on 30th. Therefore I had to buy everyday clothes and stuff including clothes, underwears and toothbrush. There's no voucher that the airline offers me.
- Amsterdam-London
- Economy
Dea K
Verified | Jun 30, 2026Copenhagen-Alicante
Economy
I had everything in my bags, everythinh from Clothes, shoes, products. They even made me check in my cabin bag which I didnt want to because of these event like missings bags. We did it because the plane was full.
- Copenhagen-Alicante
- Economy
Mehmet A
Verified | Jun 30, 2026Amsterdam-Tbilisi
Economy
My checked snowboard bag did not arrive with my flight from Amsterdam to Tbilisi. A Property Irregularity Report (PIR) was filed immediately upon arrival at Tbilisi Airport. The bag contained my snowboard equipment and winter clothing required for my ski holiday in Gudauri. Due to the delay, I had to rent snowboard equipment and purchase essential thermal clothing, and other necessary items in order to continue my trip. The itinerary involved KLM and Georgian Airways, with baggage handling at Amsterdam Schiphol by KLM. I was informed several times that delivery would be delayed, and the bag ultimately became available at Tbilisi Airport on 27 February. As delivery to Gudauri would have occurred only at the end of my holiday, I arranged to collect the bag myself at Tbilisi Airport on 1 March before my return flight. On 6 March, I submitted a reimbursement claim for β¬857.05, supported by receipts and proof of payment. Since then, I have sent six follow-up emails over approximately three months and have not received any response or acknowledgment from the airlines.
- Amsterdam-Tbilisi
- Economy
Agnieszka C
Verified | Jun 30, 2026Stuttgart-Gdansk
Economy
Request for Reimbursement and Compensati
Due to the delay of flight KL1834 from Stuttgart to Amsterdam, I missed my connecting flight to GdaΕsk and had to stay overnight in Amsterdam. KLM did not provide accommodation, so I paid for a hotel (β¬100), a taxi from the airport to the hotel (β¬35), dinner (β¬20), and a bus back to the airport (β¬7.50). My total additional expenses were β¬162.50. I kindly request reimbursement of these costs and assessment of my entitlement to compensation under EU Regulation 261/2004. All receipts are attached.- Stuttgart-Gdansk
- Economy
Tyler P
Verified | Jun 29, 2026Nice-Los Angeles
Economy
No reason given
i have shoes, underwear, jewelry and use tails in this bag. all of this is worth way more than 600. one bag was delivered and the other one was lost. this is very inconsiderate at the rate of compensation you are claiming to give me- Nice-Los Angeles
- Economy
Dania D
Verified | Jun 29, 2026Amsterdam-Gothenborg
Economy
It was a long que which made me miss my flight and then they offered me a new flight but got my bagage delayed with 3days, i arrived after 10h after my real ticket flight. I lost money to taxi, clothes, food and hygien product
- Amsterdam-Gothenborg
- Economy
Dania D
Verified | Jun 29, 2026Amsterdam-Gothenborg
Economy
I had my medication there and now i need to throw it away because it needed to be in cool space, i domt have every receipt with me because my friend paid for me stuff
- Amsterdam-Gothenborg
- Economy
Angela P
Verified | Jun 29, 2026Amsterdam-Rome
Economy
Successful claim
Technical problems
I contacted the airline via Whatsapp because the original flight I was rebooked on was not possible for me. However, the communication was slow and not clear. I was asked to delete the check in on the flight I was rebooked on and that was not possible and I had to communicate that to the employee. At the start of the conversation, there were still available flights for the same day. However, because the conversation was very slow and not conclusive, I had to go to the Schiphol at the Travel and Service desk to deal with the situation in person and had to pay train ticket (8 euros total). This process was also very slow - eventually we found a good employee that helped us. Additionally my car was parked at Fiumicino airport and I had to pay extra 10 euros because of the extra day. I can't declare these costs (8 + 10) because of the 100 euros threshold.- Amsterdam-Rome
- Economy
- Successful claim
Gyongyver A
Verified | Jun 28, 2026Amsterdam-Budapest
Economy
I need you/them to refund me for the essential expenses that occurred in the four days even though I donβt have receipts to prove purchases with because I was worried I wouldnβt get it compensated so I just used my friendβs things instead and borrowed clothes and etcβ¦ also, they broke an entire wheel so now my suitcase is useless and I have a big travel coming up in 3 days to Switzerland and need to buy a new suitcaseβ¦I ended up receiving my suitcase 4 days laterβ¦in the claim it said I could get up to 1920β¬ so thatβs my goal became they caused me a whole lot of problems. Not even mentioning that they put me on 2 extra flights and I ended up getting home 6 hours later through Amsterdam instead of coming straight through Londonβ¦Iβm not sure how much my suitcase cost to be checked in but you can check it through British Airlines or KLMβs website. I also filed a PIR straight away in person at the airport.
- Amsterdam-Budapest
- Economy
Shaun H
Verified | Jun 28, 2026Helsinki-Amsterdam
Premium economy
Terrible experience with KLM
We had a delayed departure at Helsinki airport without any reason to us as travellers. My seat was also changed by KLM, and I paid and chose my seat way in advance as I need to sit in the isle seat due to personal reasons. KIm placed me in a middle seat. At schiphol airport they also struggled to connect to the gate so we had to wait inside the hot plane. Now at the luggage belt we have delays as well.Overall
Flight delayed, my seat was changed to a middle seet where I chose and paid for an isle seat, areived at schophol and struggled to connect to the gate
NA
- Helsinki-Amsterdam
- Premium economy
- Desired solution
Refund
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