KLM Royal Dutch Airlines complaints: comments, page 11
2,012 comments
Lindiwe T
Verified | Jun 7, 2026
Los Angeles-Lisbon
Economy
On June 1, 2026, my family departed Los Angeles International Airport (LAX) on a Delta Airlines itinerary to Lisbon, Portugal. We arrived in Lisbon on June 3, 2026. Upon arrival, three of our four checked suitcases were delivered, but the checked suitcase belonging to my young son, Sebastian, was missing. Sebastianβs suitcase contained virtually all of his personal belongings for our stay in Portugal, including his clothing, shoes, socks, underwear, toiletries, toothbrush, soaps, lotions, and other daily essentials. As a result, he arrived with only the clothes he was wearing and had no access to his belongings for several days. All four suitcases were checked at the Delta counter at LAX. We paid checked baggage fees totaling $280 ($70 per suitcase for four suitcases). The airline did not provide any cash allowance, reimbursement, or immediate assistance for essential replacement items during the delay. We filed a Property Irregularity Report (PIR) in person with the Lost & Found/Baggage Services office at Lisbon Airport on June 3, 2026, immediately after discovering the bag was missing. Throughout the delay, we received no proactive communication from the airline regarding the location or status of the suitcase. We did not receive any phone calls, emails, or delivery updates. The only reason we knew the suitcase had eventually arrived in Lisbon was because we had an Apple AirTag inside the bag, which allowed us to independently track its location. Despite the suitcase being present at Lisbon Airport, we were not contacted by the airline. We ultimately had to travel back to the airport ourselves on June 7, 2026, to recover the suitcase. The bag was therefore delayed for approximately four days after our arrival in Lisbon. The delay caused significant inconvenience and disruption to our family, particularly because the missing suitcase belonged to a child and contained all of his clothing, footwear, toiletries, and daily necessities. The airlineβs lack of communication and failure to provide assistance or timely delivery substantially increased the inconvenience and stress associated with the delayed baggage.
- Los Angeles-Lisbon
- Economy
Christina B
Verified | Jun 7, 2026Hamburg-Amsterdam
Economy
Successful claim
I was placed in the waiting list and then i was denied boarding. The new flight that was arranged for me went through Zurich and took more than 3 hours to get to the destination.
- Hamburg-Amsterdam
- Economy
- Successful claim
Marcela C
Verified | Jun 7, 2026Buenos Aires-Gdansk
Economy
Successful claim
No reason given
The flight was delaited twiece, I lost my conection, you change from AMS to Gdansk in fligth with one stop (Warsaw) and the lugagge arrive a day after my arrival because the luggage was en WAW.- Buenos Aires-Gdansk
- Economy
- Successful claim
Kellya U
Verified | Jun 6, 2026Brussels-Birmingham
Economy
Claim escalated to airline
βI had a flight from Brussels to Birmingham with a layover in Schiphol. Due to an aircraft change, we were denied boarding on our connecting flight because there were no seats available. As a result, we had to take a later flight, which caused us to miss our scheduled appointment.β
- Brussels-Birmingham
- Economy
- Claim escalated to airline
Maria Fernanda M
Verified | Jun 6, 2026Amsterdam-Bogota
Economy
Successful claim
We were informed that the plane had a technical issue with the platform to lift the luggage, therefore the luggage was going to be sent in another flight. My flight was on Monday June 1st and O received my luggage on June 3rd
- Amsterdam-Bogota
- Economy
- Successful claim
Natalya D
Verified | Jun 5, 2026Barcelona-Newcastle
Economy
Successful claim
Technical problems
I arrived home hours after I originally should have, was very stressed, exhausted, only found out the flight was cancelled when I was already on my way to the airport, and there were no options to get back to NCL. There wasnβt much help from the airline apart from the suggestion to fly the next day, which wasnβt possible for me- Barcelona-Newcastle
- Economy
- Successful claim
David M
Verified | Jun 5, 2026Faro-Hampton
Economy
Successful claim
EU261 Compensation β Missed Connection β PNR YEO2E7 β 4 passengersDear KLM Team,We missed our connection at AMS on 01/04/2025 due to insufficient connection time (only 55 minutes) on the itinerary you sold us (PNR YEO2E7).Flight details: β’ KL2668 (Transavia) FAOβAMS β’ KL6013 (Delta) AMSβATL (denied boarding) β’ KL6371 (Delta) ATLβCUN We were rebooked on Aeromexico AM026 + AM500 and arrived in CancΓΊn (CUN) at 09:45 on 02/04/2025 β more than 13 hours late.We claim β¬600 compensation per passenger under Regulation (EC) 261/2004 (4 passengers = β¬2,400 total) plus reimbursement of meal expenses.We have already settled only the unused hotel night + transfer with Logitravel and explicitly reserve all our EU261 rights against KLM.Please see attached: β’ Full formal complaint (5 pages) β’ Booking confirmation & boarding passes Thank you for a quick resolution.Best regards, Paul Leslie McGonigall (and family) PNR: YEO2E7
- Faro-Hampton
- Economy
- Successful claim
Paul M
Verified | Jun 5, 2026Faro-Hampton
Economy
Successful claim
EU261 Compensation Claim β Missed Connection due to Insufficient Connection Time β PNR YEO2E7 β 4 passengers β UrgentDear KLM Customer Care Team,I am writing on behalf of the four passengers below to formally claim compensation and reimbursement under Regulation (EC) No 261/2004 for a missed connection and significant delay on our KLM-coded itinerary (PNR YEO2E7 / Logitravel booking 1229463528).Passengers: Matthew McGonigall Romero Clara Romero SΓ‘nchez Paul Leslie McGonigall David McGonigall Romero Original itinerary (1 April 2025): KL2668 (operated by Transavia): Faro (FAO) β Amsterdam (AMS) β scheduled arrival 12:15 KL6013 (operated by Delta): AMS β Atlanta (ATL) β scheduled departure 13:30 (boarding closed 13:10) KL6371 (operated by Delta): ATL β CancΓΊn (CUN) β scheduled arrival 20:20 local time What happened (missed connection): The connection time at Amsterdam was only 55 minutes β objectively insufficient in a large hub airport for 4 passengers, especially after a bus transfer (no jetway available on arrival of KL2668). We arrived at the gate after boarding had closed and were refused boarding on KL6013. This caused us to miss the onward flight KL6371 and our final destination on the same day. We were rebooked by KLM on AeromΓ©xico flights: AM026 AMS β Mexico City (MEX) β departure 22:00 AM500 MEX β CancΓΊn (CUN) β arrival 09:45 on 2 April 2025 Final arrival delay: 13 hours and 25 minutes late at CancΓΊn (original 20:20 on 1 April β 09:45 on 2 April). This is a clear case under EU261: Article 7 β β¬600 compensation per passenger (long-haul flight > 3,500 km departing from EU) = β¬2,400 total for 4 passengers. Article 9 β Reimbursement of meal and drink expenses incurred during the forced wait in AMS and MEX (invoices attached). The entire journey was booked on a single ticket under KLMβs responsibility (marketing carrier). The insufficient connection time and operational issues (no jetway) are attributable to the carrier / organiser, not extraordinary circumstances.We have already submitted a detailed formal complaint to Logitravel (attached) and accepted only the reimbursement for unused package services (hotel night + transfer). We explicitly reserve all our rights under Regulation (EC) 261/2004 against KLM.Please process this claim as a priority and confirm payment by bank transfer within the next 14 days. All supporting documents are attached.Thank you for your immediate attention. We look forward to your prompt positive response.Best regards, Paul Leslie McGonigall (also on behalf of the other three passengers) Email: paulmcgonigall@gmail.com
- Faro-Hampton
- Economy
- Successful claim
Jeanette B
Verified | Jun 4, 2026Cape Town-Amsterdam
Economy
Successful claim
Influence by other flights
I booked KLM flight KL598 (direct, Cape Town CPT to Amsterdam AMS), departing 14 October 2025 at 23:15, with scheduled arrival at Schiphol on 15 October at 10:45. I chose this direct flight specifically to arrive home at that time to be with my young toddlers. The night before departure, when check-in opened, I received an email from KLM stating I was rebooked due to an "aircraft change." Airport staff confirmed the real reason was overbooking. I was involuntarily denied boarding on KL598 and placed on two Air France flights: AF871 (CPTto CDG, departing 23:35 on 14 Oct, arriving Paris 11:35 on 15 Oct) and AF1840 (CDGto AMS, departing 14:30, arriving 15:55 on 15 Oct). I arrived at Schiphol at 15:55 on 15 October; over 5 hours later than my original scheduled arrival of 10:45. The rerouting added a Paris stopover, converting my direct flight into a two-leg journey. Dozens of fellow KLM passengers were rerouted simultaneously onto this same Air France flight, which was its inaugural Cape Town departure. KLM offered a β¬150 voucher (non-refundable, KLM website only) as compensation. The 5+ hour delay caused significant personal inconvenience, as I had specifically arranged to be home by mid-morning for my children. This is the third disruption I have experienced with KLM within one year.- Cape Town-Amsterdam
- Economy
- Successful claim
Anonymous member
Verified | Jun 4, 2026Singapore-Denpasar
Economy
Injury Caused by Falling Item on KLM Flight
I am writing to file a formal complaint regarding an incident that occurred on my KLM flight from Singapore to Bali. After the aircraft landed, the passenger seated next to me opened the overhead compartment to retrieve his luggage. A large metal water bottle, which was filled with water, suddenly slipped out from the overhead bin and fell heavily onto my head and neck. I have recently visited the hospital and was informed that there is now an issue with my neck, which I believe is related to this incident. After the incident, the passenger told me that the bag and the water bottle had been placed in the overhead compartment by a flight attendant. When I asked the flight attendant what had happened, the male crew member simply said, βIt happens sometimesβ and told me to calm down. He did not offer any proper apology, comfort, assistance, or even ask whether I had been seriously injured. Based on my experience with many airlines, large water bottles or similar heavy loose items are often not allowed to be placed next to bags in the overhead compartment, precisely because they may fall and injure passengers. This incident has not only physically harmed me, but also seriously undermined my confidence in KLMβs cabin safety standards and service professionalism. The flight attendantβs response was unacceptable. A passenger was injured by a heavy object falling from the overhead bin, yet there was no basic concern, no apology, and no proper handling of the situation. I request that KLM investigate this matter seriously and provide a formal response. The flight attendant involved should also issue an apology for his unprofessional handling of the incident. If this matter is not resolved properly, I will continue to escalate my complaint to the relevant EU aviation passenger rights and air service dispute authorities. I look forward to your prompt response.Overall
Super poor customer service
- Singapore-Denpasar
- Economy
Laura G
Verified | Jun 3, 2026Bucharest-Porto
Economy
I made my booking through eDreams for a filght from Porto (OPo) to Bucharest (OTP) (YV8E96) and back, with departure in June 1st 2026 to Bucharest on June 1st 2026 and return on June 3rd 2026. Everything was confirmed and I got to Bucharest with no problem. Today KLM refused my check in and told me I had to travel back on June 4th 2026, with stops in Amsterdam (AMS) and Geneve (more than previously) with no explanation. I received no information about any flight cancelation. I was just refused to check in without any explanation. I have a chronic pain disease and I almost death (because of another hearing disease). Nobody cared or gave explanation. I was due to arrive to Porto today (June 3rd) and that will not happen. My flight was simply changed with no previous contact or justification.
- Bucharest-Porto
- Economy
Maciej J
Verified | Jun 3, 2026Marseille-Munich
Economy
canceled flight, no same-day flights
My flight was canceled. My next flight wasn't until the next day. As a result, my plans were ruined and I incurred the costs of transfers in Poland, which did not materialize.
- Marseille-Munich
- Economy
- Loss: β¬177
- Desired solution
Refund
Salma G
Verified | Jun 2, 2026Brussels-Hannover
Economy
I am travelling to an event in Hannover. Due to a delay to my original flight, I was offered an alternative itinerary via Amsterdam by train, which I accepted. However, this change meant that I was unable to take my originally scheduled connecting flight. As a result, I had to take the alternative flight that was proposed to me. Consequently, instead of arriving at 17:45 as originally planned, I will arrive at 21:50. This significant delay prevented me from attending an important business networking dinner that I had scheduled for the evening.
- Brussels-Hannover
- Economy
Salma G
Verified | Jun 2, 2026Brussels-Hannover
Economy
Strike
I am travelling to an event in Hannover. Due to a delay to my original flight, I was offered an alternative itinerary via Amsterdam by train, which I accepted. However, this change meant that I was unable to take my originally scheduled connecting flight. As a result, I had to take the alternative flight that was proposed to me. Consequently, instead of arriving at 17:45 as originally planned, I will arrive at 21:50. This significant delay prevented me from attending an important business networking dinner that I had scheduled for the evening.- Brussels-Hannover
- Economy
Mark C
Verified | Jun 2, 2026Amsterdam-London
Economy
Claim escalated to airline
Problems at airport
The flight was diverted to Southend Airport and passengers had to take their own transportation to London City Airport. Final arrival to London was delayed by several hours.- Amsterdam-London
- Economy
- Claim escalated to airline
Rodolfo B
Verified | Jun 1, 2026Mexico City-Amsterdam
Economy
We were at first class and in all the flight the seats never worked , they tray to reset them , but it never worked, not even with the help with the creew , all the flight I have to be in the same position.
- Mexico City-Amsterdam
- Economy
Patrycja M
Verified | Jun 1, 2026Kralendijk-Krakow
Economy
No reason given
My Bonaire to Amsterdam flight was delayed 3 hours, canceling my Amsterdam to Krakow, and rescheduling it.- Kralendijk-Krakow
- Economy
Hugo J
Verified | Jun 1, 2026Schonefeld-Luxemburg
Economy
Successful claim
Technical problems
Our flight from BER to LUX via AMS was delayed departing from BER. The captain explained over the intercom to the passengers that there were errors in the boarding lists and that they needed to be checked. This resulted in a delay of approximately one hour departing from BER, which caused us to miss our connecting flight in AMS to LUX, the last flight of the day. We landed in AMS around 9:50 PM. At the KLM transfer desk, an employee initially offered us a flight this Monday, June 1st, via Zurich and then Luxembourg. However, my brother and I have work commitments that prevent us from missing this day of work in Luxembourg. We asked this employee if booking a rental car to get to Luxembourg overnight was an option for which we could get a refund from the airline, to which he replied that we could. (Attached is the card he gave us during our conversation) Two hotel rooms and new flights would have been more expensive. He then kindly directed us to the car rental desk and told us to hurry as they were about to close. Among the supporting documents, you will find the car rental invoice, a receipt for the vehicle's fuel refill upon our arrival in Luxembourg, and the airport parking ticket. In addition to reimbursing these expenses, please also compensate us for the flights we missed: AMS >> LUX.- Schonefeld-Luxemburg
- Economy
- Successful claim
Cahit K
Verified | Jun 1, 2026Amsterdam-Δ°stanbul
Economy
Claim escalated to airline
They put me as stand by while I was checking in whitout let me know earlier. I told them I have to go to my wife is not well tomorrow must take her to hospital and they said if still no seat for you at 21:00 we will send you with another plane at 23:00 I said it is ok then.but later plane delayed and later on at the end they said no seat awailable anymore.i am really disappointed for the first time from KLM .it was the best company on my opinion,because of this I can't even work one day I missed it and they will not pay my 120 euro for one day as well,and I didn't contact Klm because all was as a speech not documents.nu helaas voor onze KLSm which should be better then any other company.just hotel arranged this was good.
- Amsterdam-Δ°stanbul
- Economy
- Claim escalated to airline
Dezso T
Verified | May 31, 2026Dublin-Budapest
Economy
Problems at airport
We were already told in Dublin (by the captain, who apologized) that the plane would be delayed by about 30 minutes due to heavy traffic. (We had 1 hour to reach our connection in Amsterdam). When we arrived in Amsterdam, we also waited on board the plane for about 25 minutes before the doors were opened, because there was no bus service that would take us from the plane to the terminal (the captain also told the passengers this, for which he also apologized). But even after that, they told us to hurry to the next plane, they would wait for us. We rushed through, of course, only at the gate did we realize that no one was there anymore, the plane had left. After that, I only received an email that the flight had been canceled and that we had been transferred to another flight. We waited at the airport for almost 5 hours. I went to buy some food and drinks, because the wait was long. Later I received a notification from KLM that I was entitled to a meal voucher. I contacted customer service to ask what would happen if I had already purchased food. They told me to request a refund, but then the voucher would not be valid because they would only provide it to me once. After that, we took our seats on board the Amsterdam-Budapest flight, where we also waited on board for at least 30 minutes because the engine was not working, so the air conditioning on board was not working either, which made the air very hot and humid (the captain also communicated this to the passengers). I would like to note that I had to endure the entire journey with my daughter, who suffers from mental disability, and a small dog. I also included our dog in the compensation claim, since she also traveled with us on board, for which I paid a considerable amount. This is not the first time we have flown with KLM. We usually choose this route with a short stopover to avoid spending so much time at the airport and putting both my daughter and my dog ββunder unnecessary stress. In recent years, this has worked without any problems.- Dublin-Budapest
- Economy
Aaditya R
Verified | May 31, 2026Mumbai-Guadalajara
Economy
TravelRefund Claim β Complete Information Package β1. Travel Route: BOM β AMS β MEX β GDL β2. Affected Flights: βKL878 (BOM β AMS) β Arrived on time; airline gate-change mishandling caused missed connection βKL685 (AMS β MEX) β Missed due to unannounced gate change; replacement flight was KL685 exactly 24 hours later βAM256 (MEX β GDL) β Missed due to KL685 arriving late and 1.5-hour baggage-handling delay by KLM staff β3. Reason for Disruption: Missed connection caused by airline mishandling (gate change without notification) and further delay caused by airline baggage mishandling. β4. Final Arrival Time: Arrived in GDL on 22 May at 08:00 Total delay: 36 hours β5. Number of Passengers: 2 (me and my child) β6. Description of What Happened: My flight KL878 arrived on time in AMS. I was traveling with my child. We waited at the assigned boarding gate, and airport staff even confirmed we should continue waiting there. The gate was changed 2 hours before departure without any notification. As a result, 8 passengers, including us, missed flight KL685. I had to buy replacement tickets, and we were rebooked 24 hours later on KL685. βIn Mexico City, KL685 arrived late and KLM mishandled my baggage. I received contradictory information from staff, and a 1.5-hour baggage check caused me to miss my AM256 connection to GDL. KLM accepted responsibility and rebooked us, but they initially refused meal and hotel assistance. When we reached their counter, no staff were present. We were forced to stay overnight at the Mexico City airport with my child and sleep on the floor. βWe arrived in GDL on 22 May at 08:00, with a total delay of 36 hours.
- Mumbai-Guadalajara
- Economy
Sushila R
Verified | May 31, 2026Mumbai-Guadalajara
Economy
1. Travel Route: BOM β AMS β MEX β GDL β2. Affected Flights: βKL878 (BOM β AMS) β Arrived on time; airline gate-change mishandling caused missed connection βKL685 (AMS β MEX) β Missed due to unannounced gate change; replacement flight was KL685 exactly 24 hours later βAM256 (MEX β GDL) β Missed due to KL685 arriving late and 1.5-hour baggage-handling delay by KLM staff β3. Reason for Disruption: Missed connection caused by airline mishandling (gate change without notification) and further delay caused by airline baggage mishandling. β4. Final Arrival Time: Arrived in GDL on 22 May at 08:00 Total delay: 36 hours β5. Number of Passengers: 2 (me and my child) β6. Description of What Happened: My flight KL878 arrived on time in AMS. I was traveling with my child. We waited at the assigned boarding gate, and airport staff even confirmed we should continue waiting there. The gate was changed 2 hours before departure without any notification. As a result, 8 passengers, including us, missed flight KL685. I had to buy replacement tickets, and we were rebooked 24 hours later on KL685. βIn Mexico City, KL685 arrived late and KLM mishandled my baggage. I received contradictory information from staff, and a 1.5-hour baggage check caused me to miss my AM256 connection to GDL. KLM accepted responsibility and rebooked us, but they initially refused meal and hotel assistance. When we reached their counter, no staff were present. We were forced to stay overnight at the Mexico City airport with my child and sleep on the floor. βWe arrived in GDL on 22 May at 08:00, with a total delay of 36 hours.
- Mumbai-Guadalajara
- Economy
Magdalena K
Verified | May 30, 2026Rio De Janeiro-Zagreb
Economy
Dear KLM Customer Care, I have contacted the KLM staff personally at the T2 desk. My waiting number was 893, and I was at desk 5. I am submitting a formal complaint regarding my journey from Rio de Janeiro to Zagreb via Amsterdam Schiphol. My connecting flight was KL1969 to Zagreb on May 30th. I was present at the originally assigned gate B36 well in advance and remained there for approximately one and a half hours before departure. No clear announcement or visible update regarding the gate change was displayed at gate B36. Until approximately 20:30, the screen at the gate still showed βGate Closed,β while the nearby information board listed two flights, including KL1969 to Zagreb departing at 20:45 and another flight to Zurich at 21:05. Only after waiting further did it become apparent that the gate was operating only for the Zurich flight. I then approached staff at gate B35 and B36, where I was informed that KL1969 had been moved to gate C24. I immediately ran to the new gate but arrived to find boarding already closed. The aircraft departed approximately five minutes later. I did not receive any email, SMS, or other direct notification regarding the gate change. Had the information at gate B36 been correctly updated or communicated, I would have arrived at the correct gate on time. But unfortunetely, that Information was not visible on the board at gate B36. After missing the flight, I went to the transfer desk (counter 5, ticket number 893). Unfortunately, the staff member did not attempt to understand the situation or provide meaningful assistance. I was imediately informed that I had to purchase a completely new ticket for the following day at a cost of 695 EUR. I find this handling of the situation unacceptable, particularly considering that: * I was at the airport several hours before departure, * I remained at the originally assigned gate, * the gate information was originaly showed until last minute, * no direct notification was received on phone or screen at Gate B36, * and no reasonable assistance was provided afterward. I therefore request: 1. reimbursement of the additional ticket costs 2. review of the handling of this incident by airport staff, 3. and compensation or reimbursement in accordance with applicable passenger rights regulations. I kindly ask for a full written response after proper investigation of this case. Kind regards, Magdalena K.
- Rio De Janeiro-Zagreb
- Economy
Colette R
Verified | May 29, 2026London-Cape Town
Economy
Successful claim
Strike
KLM cancelled our Flight on the 22nd. The airline gave no information about how a new flight would be booked. We personally travelled to Heathrow to go the the KLM desk to get assistance but there is NO KLM DESK at Heathrow. This was a total waste of time and money. As a result of the delayed flight we missed an important meeting in Cape Town with a potential new client. This put us under a lot of stress. We spent an extra day in London dragging our suitcases around with us before we were finally notified a new flight in the evening. In fact the entire KLM experience was a bad one - on the way to London, our luggage did not arrive either.- London-Cape Town
- Economy
- Successful claim
Adam B
Verified | May 28, 2026Glasgow-Las Vegas
Economy
Claim escalated to airline
We were denied boarding due to an aircraft change and forced tp get a 3rd flight on our wedding day which caused massive stress and disruption less than 24 hours of departure
- Glasgow-Las Vegas
- Economy
- Claim escalated to airline
Eilidh R
Verified | May 28, 2026Glasgow-Las Vegas
Economy
Claim escalated to airline
Our flight was changed less than 24 hours before. The flight was not cancelled as we were updated that it had been a random change of aircraft and now did not have the capacity, so we were randomly selected to be denied this flight. We had paid extra money to ensure it was only two flights however due to us being selected we had to get three flights. We were going on holiday to get married, this caused a lot of stress for both my partner and me. We are claiming the money back as we were put through a very stressful ordeal even though our original flight was still going ahead. We have tried to upload bank details as stated in the attatched email, numerous attempts on different days keeps saying there is an error. My partner has tried emailing and phoning however cannot get a response.
- Glasgow-Las Vegas
- Economy
- Claim escalated to airline
Lisa D
Verified | May 28, 2026London-Cape Town
Economy
Successful claim
Strike
We had an important meeting to get back to Cape Town urgently for and while waiting for the airline to give us an alternative travel arrangement, we booked tickets with another airline. Subsequently KLM gave us an alternative, this time via Johannesburg and later than the original flights, and we selected this flight because the other airline was for a day later. We missed our meeting which cost us a potential client and further business.- London-Cape Town
- Economy
- Successful claim
Noah O
Verified | May 27, 2026Cork-Amsterdam
Economy
Hi there Iβm really unhappy with your service. My first time flying with ye and I donβt recommend yer service. As Iβm on a coaching trip and I needed my gear which I didnβt have. My bag never arrived on time when I got it too. I spent how long waiting and waiting and ringing he over the phone was terrible. I was laughed at by your colleheagues when I said I donβt recommend ye which is unprofessional and Iβm on board to fly home. And I was told to put my bag under again even tho itβs a 10kg carry on bag. Itβs really bad service as I wanted to carry it on if itβs lost again Iβm not letting this go. If I donβt get something back to make up for this I wonβt be happy as Iβm not letting this go.
- Cork-Amsterdam
- Economy
Marcin M
Verified | May 26, 2026Amsterdam-Madrid
Economy
Claim escalated to airline
The bag was definitively lost (no recovery after 21 days per KLM Baggage Tracing email of 26 March 2026, triggering Article 17(3) MC99). KLM offered EUR 600 in case C-11290618 as "goodwill" β payment received on 14/05/26 β and on 18 May 2026 rejected my appeal citing their General Conditions of Carriage on valuable items, despite the bag containing ordinary personal effects (clothing, laptop, watch, headphones). I submitted documented receipts totalling EUR 2,021.33 (above the Article 22(2) cap of ~EUR 1,880), which KLM has not engaged with on an itemised basis. KLM's "valuable items" exclusion is in any event void under Article 26 MC99. Existing case reference: C-11290618. Booking: YJSFSO. PIR: MADKL23254.
- Amsterdam-Madrid
- Economy
- Claim escalated to airline
Menkem M
Verified | May 25, 2026Amsterdam-Birmingham
Economy
Successful claim
My checked luggage was delayed after my flight from Amsterdam to Birmingham. This caused inconvenience and stress during my trip.
- Amsterdam-Birmingham
- Economy
- Successful claim
Fetin B
Verified | May 25, 2026Bergen-Bucharest
Economy
I gave the suitcase to the desk in Bergen, and i do not recived in BucureΘti (as a lΔsat destination),...here i completed the repport. When i recitit the baggage in 24.05 2026,i observe the Damaris same as in pictures,...the suitcase it is useles...
- Bergen-Bucharest
- Economy
Lisa D
Verified | May 25, 2026Cape Town-London
Economy
Two bags were missing - one foe Colette Riley, another for Lisa du Toit. We were only in London for less than 24 hours before we left for Europe and we did not receive any luggage in that period. We only received our luggage on return to London from Europe. For this reason, we needed to buy suitcases, clothes and toiletries for our business trip. We have declared the value of our luggage to the airline Our luggage was only delivered to us in London a week later - once we returned from Europe
- Cape Town-London
- Economy
Nina B
Verified | May 25, 2026Belgrade-Oslo
Economy
Claim escalated to airline
After successfully checking in the day before our flight, passing passport control, arriving at the gate, and completing boarding, our boarding was denied without any reason. After a second attempt, the staff member told us that we had been moved from this flight to another flight departing 7 hours later, without any explanation or reason given. They said the company had done this because it was possible that the other flight might be delayed, without informing us beforehand. What should we do now?
- Belgrade-Oslo
- Economy
- Claim escalated to airline
Chamaine H
Verified | May 25, 2026Lagos-Manchester
Economy
It got my sister a Parking ticket of 60 pound because it wasnβt paid she now has a debt letter due to that for 150 pounds this has been going on since 29th March and itβs causing me stress as the suitcase had my wedding outfit I was attending to on the Sunday what I bought in Nigeria and I had to wait till the shops opened on the Sunday. I keep going back and forth with KLM
- Lagos-Manchester
- Economy
Aasa Christina G
Verified | May 24, 2026Stockholm-Los Angeles
Economy
No explanation why boarding was denied. Incorrect boarding information in system "No show" is incorrect. We checked in prior to 2h before departure and arrived earlier than required at gate. No rebooking was offered.
- Stockholm-Los Angeles
- Economy
Taye Joshua A
Verified | May 23, 2026Lagos-Manchester
Economy
Claim escalated to airline
I feel uncomfortable finding out my luggage got ripped off it affects my mental health I feel uncomfortable and I regret using Air France which I found out to be also KLM⦠it really pissed me off
- Lagos-Manchester
- Economy
- Claim escalated to airline
Stefan R
Verified | May 23, 2026Florence-New York
Economy
Successful claim
Influence by other flights
Our flight from Florence to Amsterdam got delayed and we missed out 1st connecting flight from Amsterdam to jfk then from jfk to atl. We were placed on a straight flight from Amsterdam to Atlanta and our stroller didnβt arrive. We were instructed to order one because they sent it to their warehouse.- Florence-New York
- Economy
- Successful claim
Alan R
Verified | May 23, 2026Manchester-Amsterdam
Economy
Hand baggage placed in hold on both flights
On flights KL1034 (20/5/26) and KL1035 (22/5/26) my hand luggage was placed in the hold due to the flight being full. I was only informed of this at the boarding gate and as I had not prepared for this it meant that the case, which I had borrowed to conform to the size requirement, could not be locked. What was even more annoying was the sight on KL1035 of passengers carrying hand baggage which was clearly larger than specified and multiple large bags. I believe that there would have been ample space for my case had the rules been rigorously applied. I paid a premium to fly with KLM to avoid the extras charged by budget airlines but I do not feel that it was worth the extra when I did not receive what I paid for. My tickets clearly state 1x Hand baggage + 1x Accessory, neither of which I received. In the end my baggage arrived safely but having to wait at the carousel was not part of my plans. It should be made clearer to all passengers that this situation can arise then they can be better prepared.- Manchester-Amsterdam
- Economy
- Desired solution
Other
Maxine E
Verified | May 19, 2026Johannesburg-Dublin
Economy
No reason given
We had a flight scheduled with KLM on 9 January 2026. We were informed the flight was cancelled and we were rebooked to a flight on 10 January. The flight on 10 January departing Johannesburg was delayed and we missed our connecting flight. The connecting flight was rescheduled. We were subsequently rebooked multiple times, until our eventual flight leaving Charles de Gaulle on Sunday 11 January. This flight was also delayed. We arrived at our destination in Dublin more than 24 hours after originally scheduled. Please see history of flights attachment.- Johannesburg-Dublin
- Economy
Yaniv H
Verified | May 19, 2026Mexico-Tel-aviv
Economy
No reason given
My booking reference was Y9JSGZ. This was a single connecting itinerary from Mexico City to Tel Aviv via Amsterdam. My original itinerary showed KL0686 from Mexico City to Amsterdam on 17 February 2026, followed by KL0461 from Amsterdam to Tel Aviv on 18 February 2026. The original scheduled arrival at my final destination, Tel Aviv, was 19 February 2026 at 02:20. KLM cancelled KL0461 and later rerouted me to KL0463 from Amsterdam to Tel Aviv on 19 February 2026, arriving at 15:40. KLM rejected my EU261 compensation claim by stating that I had been informed between 7 and 14 days before departure and that my rerouting arrived no later than 4 hours after the original scheduled arrival time. I dispute this because the rerouted flight arrived at my final destination more than 13 hours after the original scheduled arrival time. I asked KLM to reconsider and provided evidence, but they replied that their decision would not change and did not provide a calculation explaining how they concluded that the rerouting arrived within 4 hours. I've also reported the issue after the first 2 attempts to the Human Environment and Transport Inspectorate. attaching the summary of the complaint. Unfortunatelly in KLM's platform, I can't reach the communication (just see that it existed and was completed), and in our emails (attached files) there are only their response (the other emails just confirm they got my message but not the text). This is the 2nd message I've sent them (out of 3): Dear KLM Customer Care, I am updating completed request C-11003833 regarding your rejection of my EU261 compensation claim for the cancellation/disruption of flight KL0461 on 18 February 2026. Your rejection states that I was informed between 7 and 14 days before departure and that I was rebooked on a flight arriving no later than 4 hours after the original scheduled arrival time. I do not dispute that I was notified on 9 February 2026. However, the conclusion that my rerouting arrived within 4 hours of the original scheduled arrival time is factually incorrect. My booking under reservation code Y9JSGZ was a single connecting itinerary from Mexico City to Tel Aviv. According to my original ticket, my scheduled arrival time at my final destination, Tel Aviv, was 19 February 2026 at 02:20. The original AmsterdamβTel Aviv flight was KL461 on 18 February 2026. After your notifications and rerouting, I was rerouted to KL463 on 19 February 2026 at 10:20, arriving in Tel Aviv at approximately 15:40. Therefore, the relevant comparison is: Original scheduled arrival at final destination: 19 February 2026, 02:20 Rerouted arrival at final destination: 19 February 2026, approximately 15:40 Delay at final destination: approximately 13 hours and 20 minutes The attached screenshot from your system shows both KL461 and KL463 under the same booking. I did not take two AmsterdamβTel Aviv flights. KL463 was the rerouted replacement for the cancelled/disrupted KL461. The screenshot shows that KL463 departed Amsterdam more than 12 hours after the original KL461 departure time. In addition, the rerouted itinerary arrived in Tel Aviv at approximately 15:40 instead of the original scheduled final arrival time of 02:20. It is not relevant that the disruption was communicated in stages, first as a delay, then as a further delay/rerouting, and only later as a cancellation. The result of the rerouting you provided was that I reached my final destination more than 13 hours after the original scheduled arrival time. Under Article 5(1)(c)(ii) of Regulation (EC) No 261/2004, when a passenger is informed of a cancellation between two weeks and seven days before the scheduled departure time, the exemption from compensation applies only if the passenger is offered rerouting allowing them to depart no more than two hours before the scheduled departure time and reach their final destination less than four hours after the scheduled arrival time. Those conditions were not met in my case. For completeness, I have also reported this matter to the Dutch Human Environment and Transport Inspectorate (ILT), where it was registered under number M-2026-0720489. I understand that ILT does not resolve individual compensation claims, which is why I am asking KLM to correct the factual error in its decision and resolve the claim directly. Please either approve the EU261 compensation due, or provide a precise written calculation showing how you concluded that my rerouted itinerary arrived less than four hours after the original scheduled arrival time at my final destination. I would appreciate a substantive response within 14 days. If the matter cannot be resolved directly with KLM, I may need to pursue the available external options, including consumer dispute assistance and legal remedies. Kind regards, Yaniv Hefetz- Mexico-Tel-aviv
- Economy
Cecilie Vesterdahl F
Verified | May 18, 2026Buenos Aires-Copenhagen
Economy
We spoke to the people in Transfer 2, who said we could claim the money due to our suddenly 8,5 hours ekstra wait for the flight to Copenhagen. Our original flight was at 9.55 am and the new flight was at 17.40 pm instead.
- Buenos Aires-Copenhagen
- Economy
AdΓ©la F
Verified | May 18, 2026Punta Cana-Prague
Economy
Technical problems
We were supposed to travel from Punta cana to Prague via CDG and AMS od March 17 and 18 and we were supposed to arrive to prague 17:35 March 18. In Punta cana while waiting for boarding, we were informed that the flight will be delayed. We did not understand the exact cause (voice in the loudspeaker was unclear) of the delay but we were said something with fuel problems. We left Punta cana late and had to make stopover at Guadaloupe which was not in the original plan. We were the only plane that evening which was delayed and to which the fuel problems were communicated. So probably the only ones affected. This delay caused us to miss all the connecting flights. After landing in paris, we sorted out new tickets (I enclosed photo of one of them) for all three of us at the air france desk and arrivet to Prague 22.20 on March 18 (same day, more than 4 hours late. This technical issue affected only our flight so I understand Airfrance or their partner is responsible. It was not airport wide problem affecting all airlines and flights, but carrier is responsible for fueling, so eventhoug a partner of airfrance had malfunction it is still partner hired by airfrance and can blame fault on "an extraordinary circumstance".- Punta Cana-Prague
- Economy
Alexandra T
Verified | May 18, 2026London-Kilimanjaro
Economy
No reason given
I am writing to formally complain about the handling of a significant flight disruption relating to my trip to Kilimanjaro under booking reference XYQCPD, and to request reimbursement of expenses and flight costs incurred as a direct result. My original itinerary on 2 January 2026 was KL1000 from London Heathrow to Amsterdam, connecting to KL0567 from Amsterdam to Kilimanjaro. Flight KL1000 was delayed by over six hours due to weather, which caused me to miss my onward connection to Kilimanjaro. While the initial delay itself was weather related, the handling of the disruption afterwards was not. While waiting at Heathrow, I contacted the KLM hotline and was explicitly advised that I had been reserved on an alternative itinerary via Paris, arriving in Kilimanjaro on the evening of 3 January 2026. I was told this would allow me to continue my trip with minimal disruption. However, upon arrival in Amsterdam, I discovered that I had instead been rebooked onto a materially different routing via Rome and Addis Ababa, arriving in Kilimanjaro only on 4 January 2026, almost two full days later than originally scheduled. At the same time, my KLM app continued to show the Paris to Kilimanjaro routing, creating conflicting information. I attempted to resolve this at the airport but was unable to do so. The KLM ticketing desks were overwhelmed, and I was unable to reach the KLM hotline for several hours. As a result, I had no practical opportunity to clarify or correct the rebooking and was forced to proceed with the extended itinerary provided. I submitted a formal claim to KLM on 9 January 2026 (Claim Reference: C-10693278). To date, more than five months have elapsed with no resolution. Due to this disruption and forced rerouting, I incurred the following reasonable and necessary expenses and request reimbursement. Amsterdam overnight expenses included a hotel stay at Dutch Design Hotel costing 128 euros, hotel tax of 10.58 euros, taxi to the hotel costing 47.85 euros, dinner via Uber Eats costing 32.85 euros, taxi back to Amsterdam airport costing 60 euros, and food and water at the airport costing 19.37 euros. Rome expenses during an approximately twelve hour layover included transport from the airport to the hotel costing 63.05 euros, one night at a Hilton hotel costing 118 euros, essential toiletries and clothing costing 23.50 euros, meals and groceries costing 43.09 euros, and taxi transport back to the airport costing 84 euros. The total direct out of pocket costs incurred as a result of this disruption amount to 630.29 euros. All receipts and supporting documentation are attached. In addition, I request reimbursement of the affected flight cost associated with the missed Amsterdam to Kilimanjaro connection and the materially inferior rebooking, as the original contracted itinerary and arrival timing were not delivered. The rebooking resulted in a delay of nearly two days to my arrival in Kilimanjaro, fundamentally altering the timing and purpose of my trip. I am submitting this request for reimbursement of direct costs and flight costs at this stage and will be sending a separate follow up communication outlining further damages and medical consequences caused by the delay and resulting altitude related illness. I look forward to your response and confirmation of how this matter will be resolved. Kind regards Alexandra Tan Booking Reference: XYQCPD Claim Reference: C-10693278- London-Kilimanjaro
- Economy
Kasparas K
Verified | May 17, 2026Paris-Vilnius
Economy
No reason given
the flight from Paris to Amsterdam was late to leache (delayed), thus I missed my connecting flight from Amsterdam to Vilnius. The airline automatically rebooked me to the next days flight, resulting im me spending the night in Amsterdam. I went to the KLMs help desk, they organised a hotel and food voucher for me. The overall delay to my trip was more than 22 hours- Paris-Vilnius
- Economy
Patrycjusz L
Verified | May 16, 2026Amsterdam-Schonefeld
Economy
No it does not create any further expenses. I did not get my lagguage and airlines doesn't will to sort my issue. Trying to cover them self by "high amount of applications"
- Amsterdam-Schonefeld
- Economy
Hermina O
Verified | May 16, 2026Vancouver-Entebbe
Economy
Multiple cancelled flights for family of 5
Flights cancelled & rebooked 3 times between our initial booking and first departure flight, including day prior. We then were left with our family of 5 stranded in Heathrow might journey due to continued delays and cancellations. Kenya airways delayed one flight 3 times and then cancelled leaving us stuck in Heathrow at midnight with 10 pieces of luggage, and we were told to call them to rebook. Overall they cancelled our flights 3 times within our KLM booking to and from Uganda and KLM has not been willing to look at the disaster caused by this. Prior to leaving Uganda flying back to Vancouver our flights were again cancelled the day prior and our entire travel plans were disrupted. Travelling that far is already a lot, moreover with last minute cancelled flights both directions and the unnecessary stress and hours it took to sit on the phone and hurriedly try to rebook. AND travelling with 3 children. KLM needs to do better and hold their travel partners accountable as well as be responsible for overall cancelled flights. Very disappointed in how KLM refuses to take responsibility though all round trip travel was booked through them.Overall
- Repeated last minute flight cancellations of a trip from Vancouver to Entebbe with a family of 5, both directions.
Kids got a stroop waffle on 1 flight.
- Vancouver-Entebbe
- Economy
- Loss: β¬375
- Desired solution
Refund
Neeraj K
Verified | May 13, 2026Amsterdam-Delhi
Economy
We landed delhi airport and find our that our luggage were left at Amsterdam Airport, which were delivered to our house after two days, we both went for my brother wedding. we had two big functions to attend on the same day and next day, But all our outfits which we suppose to wear on the function were in our luggage which was still in Amsterdam. so we both husband and wife had to buy new outfits to attend the functions.
- Amsterdam-Delhi
- Economy
Nedko N
Verified | May 13, 2026Amsterdam-Munich
Economy
Claim escalated to airline
I arrived at Amsterdam Airport at approximately 12:35 for my KLM flight scheduled to depart at 15:35. I was at the airport well in advance and waited at the originally assigned gate for more than two hours. Unfortunately, the gate was changed without any direct notification by email, SMS, announcement, or any other form of communication. The updated gate information was displayed only on the main information boards, which were not located near the original gate area. As a result, I missed my flight despite arriving early and waiting at the correct gate according to the original information provided. When I approached the KLM service desk for assistance, the employees informed me that the gate change was not their responsibility and that I should address the issue to the airport authorities. I received very limited assistance and had to purchase a new ticket at my own expense in order to continue my journey. I was also informed by KLM staff that my checked baggage had already departed on the original flight and that I would only be able to collect it personally in Munich because they allegedly could not forward it to me. Later, it turned out that my luggage had actually remained in Amsterdam. Fortunately, the KLM staff in Munich were significantly more helpful and assisted me in locating the baggage. After two days, I finally received my suitcase, but unfortunately it arrived heavily damaged. At this moment, I have submitted a complaint to KLM only regarding the damaged luggage. I eventually arrived in Munich at approximately 22:30, which caused major disruption to my travel plans, as my final destination was Vienna. The entire incident caused significant inconvenience, stress, financial loss, and wasted time. I had to spend additional money on a new flight and deal with the uncertainty regarding my luggage. I also have photographs documenting the damaged suitcase, as well as evidence related to the gate information and my presence at the airport.
- Amsterdam-Munich
- Economy
- Claim escalated to airline
Arianna Jacqueline G
Verified | May 13, 2026Stockholm-Venice
Economy
Successful claim
Technical problems
Good morning, I am hereby writing a few lines of complaint due to your general disorganisation. I'll start by stating that any delay is of course, as you can imagine too, not appreciated, and having to get back the following day creates great difficulties with work and other prior engagements, and moreover a longer and uncomfortable journey. The hotel was provided but it's not so pleasant having to exit the airport, go find a shop to buy the necessary items needed (klm desk told us told us to go to Hema which didn't have many options and sizes), we were al sweaty and tired from the run to get to the other gate for the connecting flight (please read what follows), having to wait for the shuttle bus, finally getting to the hotel, waiting for check in, a minute in the room, then dinner (luckily still provided, it was closing), and late night, just to wake up early to go again to the airport, do security again and find the gate and continue the journey... So of course, the delay of the first flight had great impact on the entire journey. Furthermore, as mentioned above, we were all sweaty because we ran for nothing to the gate of the connecting flight and here comes my main complaint. They should have told us while still on the plane waiting to get off in Amsterdam, that the connecting flight was already missed and to go directly to your klm transfer desk T2... you know how far the distances of the gates are and the time needed, we ran, me and my mother, with our coats on and small backpacks, we were hot and it was risky as well for the health which is often not taken much into consideration... During the flight it was said that it might be a tight fit but that we would be able to get it, then another delay at the Amsterdam airport when connecting the tunnel to disembark. They should have updated us that we wouldn't make it with that further delay... we ran to the gate just to see a mail which said that we were moved to a flight the following day... (see attachment) We of course had pans for the 22nd, had to reorganise and were tired with the journey and surprires... we try to be understanding of delays but I would really like to underline the risks of making people running big distances for nothing if you already know the distances and that the connecting flight won't wait for passengers delayed in other flights... it's really risky for the health, my mother was out of breath and is now strugglig since that day with a leg pain... Best Regards,- Stockholm-Venice
- Economy
- Successful claim
Erez A
Verified | May 12, 2026Amsterdam-Zurich
Economy
for the flight I had Thursday May 7th from Amsterdam to Zurich (ZURN8A), My ticket was paid in advance for 2 checked baggage. In the actual check in at airport I was told only 1 baggage was paid and had to pay 80 eur again for something already paid for.
for the flight I had Thursday May 7th from Amsterdam to Zurich (ZURN8A), My ticket was paid in advance for 2 checked baggage. In the actual check in at airport I was told only 1 baggage was paid and had to pay 80 eur again for something already paid for. I tried to process this via the refund on KLM UI, but the documents upload didnt work for some reason, and after submitting got a response that the job failed. This is the 1st time that this had happened, so need to understand please why? also, would need to receive funds back to the credit card that was charged at airport please. Regards ErezOverall
- Double charged language
- for the flight I had Thursday May 7th from Amsterdam to Zurich (ZURN8A), My ticket was paid in advance for 2 checked baggage. In the actual check in at airport I was told only 1 baggage was paid and had to pay 80 eur again for something already paid for.
- Amsterdam-Zurich
- Economy
- Desired solution
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