KLM Royal Dutch Airlines complaints: comments, page 13

Kazem H

Verified | Apr 5, 2026

Vancouver-Dubai

Economy

A formal complaint, cancelled ticket/rerouting

Dear KLM customer service team I have been a loyal KLM customer for nearly 30 years. My confirmed ticket from Vancouver – Dubai – Shiraz (Booking Code: ZAE69C, Ticket No: 0745511358634) has been cancelled. My travel agency has informed me that KLM has not authorized them to reroute the ticket, leaving my travel plans unresolved and causing considerable inconvenience. I respectfully request that my ticket be rerouted from Vancouver to Van, Turkey and that KLM provide formal authorization to my travel agency so they can proceed with the necessary rerouting without further delay. Please note that under Canadian Air Passenger Protection Regulations, I am entitled to alternative travel arrangements when my confirmed ticket is cancelled. I expect KLM to honor this obligation and facilitate the rerouting promptly. If this matter is not resolved immediately, I will escalate my complaint to the Canadian Transportation Agency and other relevant aviation authorities. I trust KLM will address this matter professionally and provide a prompt and reasonable solution. Booking Code: ZAE69C Travel Agency: TKT.Irantours@gmail.com Best Regards Kazem Honar Pardaz

Overall

poor service
good food

Vancouver-Dubai
Economy

Desired solution

Other

Izabela G

Verified | Apr 4, 2026

Belo Horizonte-Amsterdam

Economy

I traveled from Belo Horizonte (CNF) to Amsterdam (AMS) via São Paulo (GRU) on a ticket purchased with KLM, with the first leg operated by GOL Airlines. The issues began at check-in in CNF, where I was incorrectly charged for checked baggage despite my ticket including baggage allowance. This appears to have been caused by a lack of system integration between KLM and GOL, as my booking details were not properly recognized. I paid the charge in order to proceed with my journey. Upon arrival in Amsterdam, my checked baggage did not arrive. I immediately reported the issue at Schiphol and filed a Property Irregularity Report (PIR: AMSKL10573). During the process, KLM was unable to provide any information about the location of my baggage. I tracked the bag myself using an AirTag, which showed that it remained at the transfer airport, indicating a failure during baggage handling. As a result, I was left without my belongings and had to purchase essential items. The baggage was delivered at a later stage. Despite this, KLM failed to reimburse both the incorrect baggage charge at departure and the expenses incurred due to the baggage delay. The claim was eventually closed by KLM without resolution or compensation. This situation caused significant inconvenience, stress, and financial loss. I am seeking reimbursement for the wrongly charged baggage fee, compensation for essential purchases during the delay, and appropriate redress for the poor handling of this case.

Belo Horizonte-Amsterdam
Economy

Dishaben Yash L

Verified | Apr 3, 2026

Mumbai-Toronto

Economy

Claim escalated to airline

Our original Turkish Airlines flight scheduled for 2 March 2026 was cancelled. We chose rebooking, and Turkish Airlines rebooked us onto KLM flight KL 878 from Mumbai (BOM) to Amsterdam (AMS) with continuation to Toronto (YYZ). Upon arriving at Mumbai Airport on 2 March 2026, we checked in on time and held confirmed reservations. However, KLM denied us boarding due to overbooking.

Mumbai-Toronto
Economy
Claim escalated to airline

Anthony F

Verified | Apr 2, 2026

Toulouse-Newcastle

Economy

1). The flight from Toulouse was delayed by approximately 10 minutes. It was scheduled to leave at 11:30 but left later and arrived at 13:45 (original arrival time was 13:25) in Amsterdam. The arrival in Amsterdam then left approximately 45 mins to get to the gate. However, upon arrival there was a big number of people from connecting flights so even though KLM provided a “short connection access”, the queues to get through passport control were v long. At the airport, passport control was manned by only two people! Nobody from KLM came to offer assistance. I finally arrived at the gate at 216pm to find they had closed the doors 1 min earlier. Frustratingly, even though KLM provided my first flight nobody even attempted to wait or call through that passengers were running slightly late from the first flight out of France. They then offered a new flight at 2240pm. That left me with hours to spare in the airport missing out on getting home in time to see my family. I got back home at 1am on Thursday morning.

Toulouse-Newcastle
Economy

Steven L

Verified | Apr 1, 2026

Las Vegas-Tallinn-ulemiste International

Economy

I has to be at work the next day and was forced to buy clothes for the office. It was extremely frustrating.

Las Vegas-Tallinn-ulemiste International
Economy

Fitzroy B

Verified | Apr 1, 2026

Georgetown-London

Economy

I CONTACTED THE AIRLINE AND EXPEDIA BY PHONE I paid for the ticket for my Fiancée Shawnette Jack to come to London on the 28/03/2026 for us to get married on the 4/04/2026 on a return . She arrived at the airport two hours before the flight is due to depart and was in line behind other passengers checking in, when she got to the desk they closed the flight without any explanation, only saying the the desk is now closed,

Georgetown-London
Economy

Irene A

Verified | Apr 1, 2026

Birmingham-Accra

Economy

I checked in at Birmingham International Airport on 31st march 2026 with 3 luggage’s ,2 suitcases and a hand held bag.the missing suitcase is pink with hard case and contains a lot of valuables and the lost or delay will cause damage to the contents.i did not get receipts of everything bought

Birmingham-Accra
Economy

Nikola R

Verified | Mar 31, 2026

Munich-Cancun

Economy

I am missing pair of jeans, addidas slippers and perfume dior that I bought as a present for my girlfriend. Since I had kept invoice only for pair of jeans that I bought for this trip, I have not claimed the other belongings. I am deeply disappoined with KLM . First suitcases were missing for two days then then the things are missing. I had to go to Vera Cruz to pick up my suitcases twice, because they were delayed in two days separetely. I was two days without any clothes. When I finally picked up the last suitcase, I have opened and realized that the things are missing. Filling the report for missing belongings are almost impossible to do from mobile Android phone.

Munich-Cancun
Economy

Ilia S

Verified | Mar 30, 2026

Bergen-Zagreb

Economy

No reason given

I call them manytime and there is no answer and i needed to call my rent car agen for 3 time to change my booking and the hotel as well so it was much stress for me and my girlfriend and we lost one day of our plan in vication

Bergen-Zagreb
Economy

Kaja V

Verified | Mar 29, 2026

Economy

Försenad bagage som jag har fått efter 6 dagar

Dear Sir or Madam, I am writing to file a complaint regarding the delay of my checked baggage on my flight from Stockholm to Budapest, with a transfer in Amsterdam, operated by KLM Royal Dutch Airlines. My suitcase did not arrive in Budapest, even though it was properly checked in at the departure airport in Stockholm. As Budapest was not my final destination, and I had a connecting flight to Malaga (for which I had also paid an additional fee of 70 euros for checked baggage), I was forced to continue my journey without my luggage. My baggage was delivered only after 6 days, directly to my hotel in Malaga, which caused me significant inconvenience and additional expenses during my stay. As supporting documentation, I can provide: • flight tickets for the routes Stockholm–Budapest and Budapest–Malaga • email confirmation of the baggage delivery date • confirmation of baggage receipt In light of the above, I would like to submit a formal claim and request compensation for the delayed baggage, in accordance with applicable international passenger rights regulations. I kindly ask you to inform me of the next steps and any additional documentation required to process my claim, as well as the amount of compensation I may be entitled to. Thank you in advance for your understanding, and I look forward to your prompt response. Br Kaja Vasilic

Economy

Loss: €84
Desired solution

Expenses reimbursement

Other - Dear Sir or Madam, I am writing to file a complaint regarding the delay of my checked baggage on my flight from Stockholm to Budapest, with a transfer in Amsterdam, operated by KLM Royal Dutch Airlines. My suitcase did not arrive in Budapest, even though it was properly checked in at the departure airport in Stockholm. As Budapest was not my final destination, and I had a connecting flight to Malaga (for which I had also paid an additional fee of 70 euros for checked baggage), I was forced to continue my journey without my luggage. My baggage was delivered only after 6 days, directly to my hotel in Malaga, which caused me significant inconvenience and additional expenses during my stay. As supporting documentation, I can provide: • flight tickets for the routes Stockholm–Budapest and Budapest–Malaga • email confirmation of the baggage delivery date • confirmation of baggage receipt In light of the above, I would like to submit a formal claim and request compensation for the delayed baggage, in accordance with applicable international passenger rights regulations. I kindly ask you to inform me of the next steps and any additional documentation required to process my claim, as well as the amount of compensation I may be entitled to. Thank you in advance for your understanding, and I look forward to your prompt response. BR Kaja Vasilic Email: kaja.z@hotmail.se

Mark T

Verified | Mar 26, 2026

Amsterdam-Torino

Economy

Dont have your baggage delayed

Our baggage was delayed which contained most of our ski equipment. We could not ski without gloves/ ski trousers/ socks etc so were told we could buy them and be reimbursed We did so. We are now more than 2 months later and despite having put in a compensation claim immediately have heard nothing and cannot find out anything. Its not very good

Overall

Baggage did not arrive
Beautiful snow covered mountains

Amsterdam-Torino
Economy

Loss: €500
Desired solution

Christopher B

Verified | Mar 26, 2026

Humberside-Bremen

Economy

Weather conditions

The HUY to AMS flight was delayed due to fog at AMS. This missed my connection and delayed me to get to my final destination. instead on AMS to BRE and arriving at 10:20. I was redirected to FRA and then to BRE and did not arrive until 22:40

Humberside-Bremen
Economy

Maksim T

Verified | Mar 25, 2026

Palanga-Edinburgh

Economy

Your baggage is delayed Dear Maksim Terenkov, Unfortunately, your baggage with number 0657227872 did not make it on board of your flight. We apologise for the inconvenience and will do our utmost to deliver your baggage to you as quickly as possible. Please report your delayed baggage within 48 hours after arrival online or at the Baggage Service Desk.

Palanga-Edinburgh
Economy

Hannah K

Verified | Mar 23, 2026

Madrid-Newcastle

Economy

Flight from Madrid to Amsterdam was delayed. We were assured on the flight that our connection could be realised. We were told we needed to leave the flight immediately and head to gate d10 via passport control. We tried to do so despite the flight being full and being seated at the back. We did ask if we could leave the flight before everyone else but were told that was not possible. After passport control I ran to gate d10. Once there I was told by ground staff that the gate had closed. I was told even if I had made the gate, KLM had already booked us on to the next flight - 6.5 hours later. I begged to be let on the flight. I was told that even if they wanted to / could, and even if we had made the gate before it closed, we would not be allowed on the flight because KLM had re-booked us on to a flight 6.5 hours later. I absolutely object to being told on the flight that all connections would be realised when there was never any chance of that happening. KLM should not have allowed us to book a flight with a short connection if there was no intention of honoring it. The delay has seriously disrupted caring and work responsibility.

Madrid-Newcastle
Economy

Dominique S

Verified | Mar 22, 2026

Manchester-Johannesburg

Economy

Problems at airport

The plane was late leaving Manchester day due to lack of space for parking at Amsterdam. We left 50min later than scheduled and then when arriving at Amsterdam we were further delayed. Making connection time less than 1hr

Manchester-Johannesburg
Economy

Jackson N

Verified | Mar 22, 2026

Washington-Nairobi

Economy

My golf driver that I had just purchased on cash for $250.00 was damaged. I also missed my major tournament in Kenya because I did not receive my bag on time.

Washington-Nairobi
Economy

Gabriel D

Verified | Mar 21, 2026

Chicago-Prague

Economy

It delayed my trip since I had to spend an entire day finding new sets of clothes to wear. I waited for three hours at the baggage claim and talked with multiple KLM workers, to just be told theres a "glitch" in the system and they have no idea where my bag is.

Chicago-Prague
Economy

Kristoffer Haug G

Verified | Mar 21, 2026

Stavanger-Tokyo

Economy

Denied justified compensation/reimbursement, or customer support lied to me and told me I would get reimbursement when I couldn't

In January this year, I was flying from Norway to Japan, but my flight from Amsterdam to Japan was cancelled multiple times so I was stuck in Amsterdam multiple days. At the time the staff at the airport told me that I should book a nearby hotel, get some food and take pictures of the receipts and request reimbursement on the website. I did so. My request for reimbursement for the second day was granted (though they have not paid me back the money yet). My request for reimbursement for the first day was denied stating: "The reason for this cancellation is regarded as an extraordinary circumstance and therefore the compensation set by the EC Regulation 261/2004 does not apply.  We have complied with our obligations to limit as much as possible the inconvenience caused by this circumstance, by offering a re-routing." Compensation would be nice too, because of the vast amount of stress it caused me, and that due to the cancellations, I had to miss a day of work, and I was forced to use one of my 10 yearly vacation days, but I'm pretty sure I just requested reimbursement, and I sent all the relevant receipts. I just want the money for hotel and food I was forced to use

Overall

They refused my reimburse request for seemingly no reason
KLM is relatively cheap if travelling from asia to europe

Documents ComplaintsList.phpKristoffer Haug

Stavanger-Tokyo
Economy

Loss: €197.29
Desired solution

Expenses reimbursement

Kristoffer Haug G

Verified | Mar 21, 2026

Amsterdam-Tokyo

Economy

Denied justified compensation/reimbursement, or customer support lied to me and told me I would get reimbursement when I couldn't

Overall

They refused my reimburse request for seemingly no reason
KLM is relatively cheap if travelling from asia to europe

Amsterdam-Tokyo
Economy

Loss: €197.29
Desired solution

Expenses reimbursement

Edurne S

Verified | Mar 20, 2026

Gothenborg-Madrid

Economy

The flight from Gothenburg to Amsterdam was so delayed that I missed my connection and had to be relocated to a hotel, thus missing all my commitments for the following day.

Gothenborg-Madrid
Economy

Willy L

Verified | Mar 19, 2026

Oslo-Entebbe

Economy

We were on a safari and all equipment was in the luggage. Clothes, hat, devices, medecine - u name it. We had to by little by little -

Oslo-Entebbe
Economy

Anonymous member

Verified | Mar 19, 2026

Athens-San Diego

Economy

Reimbursement due to late baggage delivery

I would like to submit an official request for compensation regarding the significant delay in the delivery of my baggage on my recent KLM flight. Due to the delay, I was obliged to purchase clothing and essential personal items until my baggage was finally delivered. I am attaching the relevant receipts. Kindly proceed with the assessment of my request and the compensation of the incurred expenses, in accordance with KLM’s compensation policy for delayed baggage. I remain at your disposal for any further information or documentation you may require.

Athens-San Diego
Economy

Loss: €120
Desired solution

Expenses reimbursement

Arnav M

Verified | Mar 18, 2026

Amsterdam-Delhi

Economy

I am a Doctor and I had conference in Hospital so i had to buy new suits and also there were my medicines in luggage also my precious Stethoscope in it I had to purchase shoes and blazers and stethoscope and had to see patients which I was not able to do properly

Amsterdam-Delhi
Economy

Maciej T

Verified | Mar 17, 2026

Gdansk-Bridgetown

Economy

No reason given

I authorize you to handle my claim and pursue compensation on my behalf under EC Regulation 261/2004 in relation to the cancellation of my flight from Gdańsk to Amsterdam. I was informed of the cancellation less than 48 hours before the scheduled departure. No alternative flight was proactively offered by the airline. As I had a fully paid holiday and onward travel arrangements, cancelling the trip was not an option. I spent several hours attempting to contact the airline’s call centre and ultimately had to propose an alternative routing myself in order to reach my destination. Despite this, I arrived at my final destination with a delay exceeding 3 hours. I would like to emphasize that: • The cancellation was communicated at very short notice (less than 48 hours), • No adequate re-routing assistance was provided, • The onward flight from Amsterdam to Barbados operated as scheduled, • There were no major operational disruptions reported at Gdańsk Airport. Based on the above, the circumstances do not appear to qualify as “extraordinary circumstances” under EC Regulation 261/2004. I request that you assess my case and take all necessary legal steps to recover the compensation to which I am entitled, which may amount to up to 600 EUR depending on the total travel distance.

Gdansk-Bridgetown
Economy

Lene Rose A

Verified | Mar 17, 2026

Innsbruck-Cork

Economy

C-10754250 claim escalation

Dear KLM Customer Service, Compensation Claim C-10754250 I am writing to express my disappointment regarding your recent reply stating that my claim for compensation has been completed with no compensation due to unforeseen circumstances. When I spoke to the KLM agent at Salzburg Airport on 3rd January, I was informed by airport staff that there were two flight options with available seats that could have gotten my daughter and me back to Cork on the same day. However, the agent advised that this was not possible and instructed me to remain with the rescheduled KLM flight the following day. The agent also clearly stated that all expenses for travel, accommodation, and food would be covered. It is therefore very surprising and unacceptable to now be told that no refund or reimbursement will be provided. I would like to escalate my claim to the next level of review and request a refund for the full amount of expenses incurred as a result of this disruption. Please acknowledge receipt of this email and confirm that my claim has been escalated. Kind regards, Lene Rose Aksoy

Overall

Flight cancelled

Innsbruck-Cork
Economy

Loss: €2336.04
Desired solution

Refund

Jose Manuel G

Verified | Mar 17, 2026

Amsterdam-London

Economy

Successful claim

Because of the delay in baggage arrival, we had to purchase clothing items to use, one the luggage’s also arrived late at night

Amsterdam-London
Economy
Successful claim

Ralitsa B

Verified | Mar 16, 2026

Sofia-Calgary

Economy

delayed luggage, fligth KL677, Bogoeva

Dear KLM, My flight arrived in Calgary on the 18th of February, flight number KL677, with a temperature of minus 24 degrees Celsius. I was only wearing a jacket and did not have any warm clothes, as both my ski bag and suitcase had not arrived with me. The purpose of my trip was off-piste skiing. The ski bag arrived in Calgary on the 19th, and the suitcase on the 22nd of February. We claim the missing luggage at the airport under my friend Tumbev's name, who made the flight reservation. Attached are the receipts for my purchases, including the warm clothes I urgently needed to cope with the extreme weather conditions. On the first day, I rented ski equipment. However, because my suitcase was missing, I also had to rent additional items, such as a helmet and an avalanche transceiver, for all four days. Best regards, Ralitsa Bogoeva

Sofia-Calgary
Economy

Loss: €3051.59
Desired solution

Expenses reimbursement

Ying Ying T

Verified | Mar 15, 2026

Amsterdam-Krakow

Economy

Successful claim

Technical problems

My original flight with KLM Royal Dutch Airlines from Amsterdam to Kraków was scheduled for 6 January. However, the airline cancelled my flight multiple times. Each time the flight was cancelled, I had to rebook again myself. This situation continued from 6 January until 10 January, causing significant disruption to my travel plans. On 10 January, I finally boarded a flight from Amsterdam to Kraków. However, after we were already halfway to Kraków, the aircraft turned around and returned to Amsterdam. The crew informed passengers that there was a technical issue with the aircraft and it could not safely reach the destination. After returning to Amsterdam Schiphol Airport, passengers had to wait at the airport for the entire day with very limited assistance from the airline. Eventually, we were placed on another flight departing around 10:00 PM that night. The entire experience was extremely exhausting after already facing multiple cancellations in the previous days. During this period, it was also very difficult to contact KLM customer service. The hotline and online service lines were not being answered, which made it impossible to get timely assistance or clear information. Additionally, the airline automatically cancelled my return flight from Kraków to Amsterdam, which caused further problems. Because of this, we had to purchase our own train tickets to return, resulting in additional unexpected costs. Due to the repeated cancellations between 6–10 January, we were also forced to rebook hotels multiple times, and unfortunately we did not receive refunds for all of the hotel bookings made through Booking.com. Overall, the repeated cancellations, the mid-flight turnaround due to technical issues, the long waiting time at the airport, and the lack of customer service support caused significant inconvenience, financial loss, and stress during this trip.

Amsterdam-Krakow
Economy
Successful claim

Nyra C

Verified | Mar 9, 2026

Amsterdam-Southampton

Economy

No reason given

Flight was for 08/03 0850. Automatically rebooked for flight 07/03 1700. Time was already 1500 when informed, cannot make flight due to distance from Schiphol airport. Contacted airlines was advised to cancel and rebook and claim compensation. Rebooked with same airline but £300 more expensive than previous flight. No longer able to rebook through airline as was advised to cancel by agent. Spoke to KLM service desk at the airport. Told due to cancellation and rebooking not able to sort out at the airport but claim compensation online and should be refunded. Received mail today of not issuing refund. KLM customer service led to bad advice instead of rebooking to a more suitable flight. Due to delay, had to incur extra cost of parking extension at Southampton airport. Arrived 1715 08/03

Amsterdam-Southampton
Economy

Isla W

Verified | Mar 7, 2026

Amsterdam-Cardiff

Economy

One bag lost, airline provided PIR claim. Last time I seen the bag was when it was checked through check in and securely placed on transport belt.

Amsterdam-Cardiff
Economy

Oliva Mathew N

Verified | Mar 5, 2026

Dar Es Salaam-Billund

Economy

One bottle broke and my suitcase is destroyed on the side as I show on the picture I’m not happy because also from Denmark to dar es salaam one of suitcase was forgotten in Amsterdam. So this is second time

Dar Es Salaam-Billund
Economy

Bryson M

Verified | Mar 5, 2026

Venice-Seoul

Economy

Problems at airport

The flight leaving Italy was delayed on 4 separate occasions. The first was a delayed before arriving due to a baggage delay at its previous stop. Once arrived and boarded, an engine issue was reported and had to be inspected by maintenance. Once that was taken care of an individual wanted to get off the plane due to already missing their connection flight. So, all the checked baggage had to be taken off the plane to get that passenger’s bags. Then, repacked everyone else’s checked luggage back on the plane. The last delay was waiting on the runway and security crew to give us the all clear as they were dealing with another plane when we were ready. Overall the delays total were 2-3 hours minimum before taking off. Didn’t arrive to Amsterdam until after 9:30pm. I was supposed to be there about 7:35pm. Missed my connection flight to Korea, then was rebooked for two nights later. I given a hotel voucher and 15 euro food voucher for one night. Was told I would have to pay for everything the 2nd night and submit my receipts for reimbursement. Which, is absolutely absurd when multiple travelers going to Korea and rebooked to the same flight as me were given another voucher the next day. But, I wasn’t because my service desk member, said I wouldn’t get another voucher and would be reimbursed by claim. Looks I just got the wrong service desk member and now have to deal with the airline taking forever to reimburse for something they owed me.

Venice-Seoul
Economy

Neta G

Verified | Mar 4, 2026

Amsterdam-Tel-aviv

Economy

Claim escalated to airline

i purchased my tkt directly from the airline and after 2 hours, it was cancelled by airline. After my tkt was canceled, they still sold tkts in their app and website!

Amsterdam-Tel-aviv
Economy
Claim escalated to airline

Jenni H

Verified | Mar 2, 2026

Detroit-Innsbruck

Economy

Successful claim

The cost of the luggage including the contents and suitcase is over $3,000. Please reimburse me for the cost I was charged and the cost of my luggage and its contents if not returned. If returned once I return home just as it did when I visited Italy, I would like to be reimbursed for my expenses accrued including one day ski rental, cost of baggage, and for the inconvenience of this matter that has occurred more than once with Delta flights and their subsidiaries. I’ve gone through many annoyances dealing with Delta now and in the past.

Detroit-Innsbruck
Economy
Successful claim

Kathleen C

Verified | Mar 2, 2026

Glasgow-Amsterdam

Economy

Technical problems

Flight was cancelled on the morning of February 14th. Only rebook options were the morning of Feb 15th which was no good as could not attend the event I was in Scotland for. A Monday morning return would not work as my daughter would be home alone from Sunday night. Ultimately I had to rebook myself on a flight from Edinburgh at 17.00 on the 15th as this was the only workable alternative. The full cost for that flight was E650. I was able to use my airmiles 10,000 points and had to pay E49 in taxes. PLUS I had to pay for transport myself from Glasgow to Edinburgh on the Sunday. Approx cost E100 which I unfortunately do not have reciepts for . I would like that I am compensated for the return flight that I had to pay for myself, as well as the initial Glasgow flights.

Glasgow-Amsterdam
Economy

Elizabeth R

Verified | Mar 1, 2026

Lima-Amsterdam

Economy

Formal Claim Under EC Regulation 261/2004 – Missed Connection in Amsterdam (01 February 2026)

Formal Claim Under EC Regulation 261/2004 – Missed Connection in Amsterdam (01 February 2026) Dear KLM Customer Care, My name is Elizabeth Rodríguez Merino, passport number 123562449. I am writing to formally submit a compensation claim under EC Regulation 261/2004 regarding a missed connection at Amsterdam Schiphol Airport on 01 February 2026. My itinerary was Lima – Amsterdam – China – Japan, under a single booking. I departed from Lima on February 1 at 7:00 PM. My scheduled connection time at Amsterdam Schiphol Airport was approximately one hour. Upon arrival in Amsterdam, while proceeding to my connecting gate, I was stopped by an officer who questioned me about my visa status, destination, and purpose of travel. I clearly stated that I was traveling to Japan and cooperated fully. However, I observed that other passengers were not stopped and were allowed to proceed without similar questioning. This unexpected delay significantly reduced my already short connection time. After being released, I encountered a very long immigration queue, which further delayed my transit. As a direct result of these circumstances, I missed my connecting flight. I was rebooked for the following day. Consequently, I missed my onward flight from China to Japan and was required to purchase a new ticket at my own expense. Given that the connection time provided was only one hour and considering the immigration procedures and additional questioning I experienced, I believe the connection was not reasonably achievable under normal airport conditions. The missed connection occurred due to circumstances beyond my control. Under EC Regulation 261/2004 and applicable passenger rights for missed connections within the EU under a single booking, I respectfully request: I was discriminated against for being a foreigner and I wasn't given proper directions; I was diverted from my boarding gate. Financial compensation as provided under the Regulation. Reimbursement of the additional flight I was forced to purchase. Reimbursement of any related expenses incurred due to the delay. Please find attached copies of my booking confirmation and receipts for the additional ticket purchased. I kindly request a written response within a reasonable timeframe. Thank you for your attention to this matter. Sincerely, Elizabeth Rodriguez Merino Elizabeth320483@gmail.com

Overall

At Masterdam, no officer helped me, nor did they even look at my ticket when I asked for help.
me consiguieron vuelo al dia siguiente

Lima-Amsterdam
Economy

Loss: €616.16
Desired solution

Julia D

Verified | Mar 1, 2026

Amsterdam-Lisbon

Economy

Additional fee for car rental company due to delayed flight.

Dear Sir or Madam, We had to pay an additioanl 40 € for our rental car, due to the flight delay. The car rental had to stay open for us to collect the car past the normal opening times. Please check the possibility for a re-imbursement. Thanks a lot. Best Regards. Julia Delevi-Werner.

Overall

We had to pay an extra of 40 € to the car rental due to the delay.
Top Personel

Amsterdam-Lisbon
Economy

Loss: €40
Desired solution

Julia D

Verified | Mar 1, 2026

Amsterdam-Lisbon

Economy

Additional fee for car rental company due to delayed flight.

Overall

We had to pay an extra of 40 € to the car rental due to the delay.
Top Personel

Amsterdam-Lisbon
Economy

Loss: €40
Desired solution

Other

Julia D

Verified | Mar 1, 2026

Amsterdam-Lisbon

Economy

Additional fee for car rental company due to delayed flight.

Dear Sir or Madam, We had to pay an extra of 40 € to the car rental due to the delayed flight landing. The car rental had to stay open for us to collect the car past the normal opening times. Please support us in re-imbursing the fee. Best Regards. Julia Delevi-Werner.

Overall

We had to pay an extra of 40 € to the car rental due to the delay.
Top Personel

Amsterdam-Lisbon
Economy

Loss: €40
Desired solution

Other

Sarah M

Verified | Mar 1, 2026

Tokyo-Dublin

Economy

Problems at airport

While I acknowledge that winter weather affected operations at Amsterdam Schiphol on that date, it is well documented that the primary operational issue for KLM was a limited supply of de-icing fluid, which led to widespread cancellations across the network. A shortage of de-icing fluid is not an extraordinary circumstance within the meaning of EC Regulation 261/2004, but rather an operational and logistical issue that forms part of normal winter airline operations and planning

Tokyo-Dublin
Economy

Killian M

Verified | Feb 27, 2026

Dublin-Nice

Economy

Detailed Statement of Claim for AirAdvisor Flight Information: Flight: KL1134 (Dublin to Amsterdam) connecting to KL1475 (Amsterdam to Nice) Date: 14 February 2026 Total Delay at Destination: 7 hours 35 minutes 1. Rebuttal of "Extraordinary Circumstances" The airline (KLM) denied compensation by citing "severe winter weather in Amsterdam." This is a factually incorrect basis for denial. The journey originated in Dublin (DUB), and the flight was delayed specifically due to the failure of the airline’s ground operations to perform de-icing in a timely manner. 2. Evidence of Foreseeability (Met Éireann Timeline) The frozen conditions at Dublin Airport were entirely foreseeable and do not constitute an "unavoidable" event. Met Éireann records show a multi-day weather event that the airline failed to prepare for: 12 Feb: Forecasts signaled a sharp Arctic air mass and temperature drop for the weekend. 13 Feb: Met Éireann issued a Status Yellow Low Temperature/Ice Warning for Dublin 24 hours in advance, effective from Friday night into Saturday morning. 14 Feb (Day of Flight): Temperatures dropped to -4°C as forecast. Under ECJ case law (Siewert v Condor), routine de-icing is "inherent in the normal exercise of the activity of the air carrier." Having known of the freeze 24 hours prior, the failure to ensure adequate staffing and fluid at Dublin Airport is an operational shortcoming, not an act of God. 3. Claim for Essential Expenses (Montreal Convention) Due to the 7.5-hour delay, I arrived in Nice after 19:00, missing my pre-arranged transport. Missed Transfer (€173.00): I had to pay for an emergency private transfer to Isola 2000 (Receipt #2YNY5Y). The original booking was for 12:00; the delay made this booking impossible to fulfill. Baggage Irregularity (€134.00 - PIR: NCEKL69691): My son’s baggage was missing for over 24 hours. Because we were in a sub-zero ski resort environment, I had to purchase essential technical gloves and rent ski pants for our safety. These were standard, functional items. 4. Obstruction of Claim & Bad Faith Handling KLM agent Manish Pokhrel admitted in writing that the airline would reimburse "reasonable costs" (ground transportation and baggage expenses). However, immediately following this admission, the airline: Closed the case on the KLM platform, marking it "Completed." Locked the portal, preventing me from providing bank details for the reimbursement or submitting a rebuttal to their incorrect "Amsterdam weather" excuse. Failed to issue any payment for the €307.00 in expenses they formally agreed to cover. I am seeking the full €800.00 in statutory compensation plus €307.00 in out-of-pocket expenses.

Dublin-Nice
Economy

Iñaki L

Verified | Feb 26, 2026

Wroclaw-Bilbao

Economy

First of all, take into account that we were 4 persons in the same booking: me, my wife and two clindren (3 and 5 years old). As I could not add all of us in the formulary. Our first flight from Wroclaw to Amsterdam was delayed from 6:30 to 7:07, arriving at 8:57 (instead of expected 8:15). During the flight we were told that we will arrive to take our connection. But when turning on the phone, we saw that at 8:52 we were rebooked to another flight (KL1525 14:25 - 16:30)). Therefore, we were denied to try to take our original flight (KL1523, 9:15 - 11:20). The matter is that our original flight (KL1525) finally was also delayed (real departure 12:24, real landing 14:28). But we were not allowed to take it because of organisational reasons of the company, not because of the bat weather. Thats the key. I have evidence of this all if needed.

Wroclaw-Bilbao
Economy

Lena T

Verified | Feb 26, 2026

Amsterdam-Tbilisi

Economy

It was a carry on and your staff at the gate made me check in my suitcase. I landed and my baggage hasn't arrived.

Amsterdam-Tbilisi
Economy

Raman R

Verified | Feb 25, 2026

Amsterdam-Delhi

Economy

Due to missing baggage at the Delhi India Airport, Had to go through following losses, and extra expenses due to inconvenience caused. 1. My family further journey train ticket from Delhi to Varanasi was wasted for the same date. Had planned for the train journey in advance to avoid paying for the extra baggage cost in the India domestic airlines. The train cost was wasted. - INR 10875 2. I had to come to Delhi Airport next morning to collect the baggage, expense related to taxi cost. - INR 3000 Driver Cash, no receipt for this cash payment to driver 3. I had to book indigo airline domestic ticket to fly from Delhi to Varanasi, flight ticket cost, plus I had to pay for the extra weight of the bag (15 kg allowed in Indigo, and I had to pay for extra 8 kg). That expense could have been avoided if I would have travelled through booked train ticket. That train ticket as i mentioned above also got wasted. - INR 9049 (Flight Charge) + INR 4200 = INR 13,249 Total INR 10875 + INR 3000 + INR 9049 + INR 4200 = INR 27,124 (301 USD) Note: My submitted claim was rejected by KLM , because they thought, My train ticket was in that delayed baggage. However, I never mentioned that I lost my train ticket, my train digital ticket was always there with me over email. KLM Complaint Number: C-10776974

Amsterdam-Delhi
Economy

Sergio M

Verified | Feb 25, 2026

Dublin-Nice

Economy

Detailed Statement of Claim for AirAdvisor Flight Information: Flight: KL1134 (Dublin to Amsterdam) connecting to KL1475 (Amsterdam to Nice) Date: 14 February 2026 Total Delay at Destination: 7 hours 35 minutes 1. Rebuttal of "Extraordinary Circumstances" The airline (KLM) denied compensation (Case Ref: C-11013540) by citing "severe winter weather in Amsterdam." This is a factually incorrect basis for denial. The journey originated in Dublin (DUB), and the flight was delayed specifically due to the failure of the airline’s ground operations to perform de-icing in a timely manner. 2. Evidence of Foreseeability (Met Éireann Timeline) The frozen conditions at Dublin Airport were entirely foreseeable and do not constitute an "unavoidable" event. Met Éireann records show a multi-day weather event that the airline failed to prepare for: 12 Feb: Forecasts signaled a sharp Arctic air mass and temperature drop for the weekend. 13 Feb: Met Éireann issued a Status Yellow Low Temperature/Ice Warning for Dublin 24 hours in advance, effective from Friday night into Saturday morning. 14 Feb (Day of Flight): Temperatures dropped to -4°C as forecast. Under ECJ case law (Siewert v Condor), routine de-icing is "inherent in the normal exercise of the activity of the air carrier." Having known of the freeze 24 hours prior, the failure to ensure adequate staffing and fluid at Dublin Airport is an operational shortcoming, not an act of God. 3. Claim for Essential Expenses (Montreal Convention) Due to the 7.5-hour delay, I arrived in Nice after 19:00, missing my pre-arranged transport. Missed Transfer (€173.00): My 8 year old son and myself missed the transfer previously hired to Isola 2000 (Receipt #2YNY5Y). Due to the delay. The original booking was for 12:00; the delay made this booking impossible to fulfill. Baggage Irregularity (€134.00 - PIR: NCEKL69691): My son’s baggage was missing for over 24 hours. Because we were in a sub-zero ski resort environment, I had to purchase essential technical gloves and rent ski pants for our safety. These were standard, functional items. 4. Obstruction of Claim & Bad Faith Handling KLM agent Manish Pokhrel admitted in writing (attached email) that the airline would reimburse "reasonable costs" (ground transportation and baggage expenses). However, immediately following this admission, the airline: Closed the case on the KLM platform, marking it "Completed." Locked the portal, preventing me from submitting a rebuttal to their incorrect "Amsterdam weather" excuse. Failed to issue any payment for the €307.00 in expenses they formally agreed to cover. I am seeking the full €800.00 in statutory compensation plus €307.00 in out-of-pocket expenses.

Dublin-Nice
Economy

Ines L

Verified | Feb 25, 2026

Amsterdam-Lisbon

Economy

Successful claim

No reason given

Upon landing in Amsterdam, we were informed that our connecting flight had been canceled without any prior notice or explanation. The airline rebooked us on an alternative flight; however, this new itinerary included an additional layover and resulted in our arrival in Lisbon approximately four hours later than originally scheduled. This delay caused significant inconvenience.

Amsterdam-Lisbon
Economy
Successful claim

Shuli Y

Verified | Feb 24, 2026

Singapore-Edinburgh

Economy

Claim escalated to airline

No reason given

My return flight to Edinburgh was cancelled and I was rerouted, arriving in Edinburgh at approximately 19:30 instead of the scheduled 10:10. As a result, I missed a pre-scheduled work commitment at 15:00 (a business event engagement valued at £295). Because I could not attend in person due to the disruption, I provided remote support and did not charge the organisers.. KLM agreed to reimburse me 5.95 GBP for a sandwich at Pret at London City Airport, they did not comment on any other compensation. The other passenger Bruce Gatenby got your email and has filled out your form already.

Singapore-Edinburgh
Economy
Claim escalated to airline

Bruce G

Verified | Feb 24, 2026

Singapore-Edinburgh

Economy

Claim escalated to airline

No reason given

Flight was cancelled. 8 hour wait in Amsterdam airport for the next flight on British Airways. contacted KLM for a claim and was turned down.

Singapore-Edinburgh
Economy
Claim escalated to airline

Terhi L

Verified | Feb 24, 2026

Helsinki-Barcelona

Economy

My luggage was supposed to come from Amsterdam to Barcelona on 12.2 at 23.05 but it did not arrive. I went to ask about it and they said it was left in Amsterdam (Schiphol Airport) I went to ask from KLM tisk and they told me to come back next day 13.2 at 10.30 in Barcelona airport and then I went and I got my luggage. I did not get any paper for me about it but I did sign a paper at the airport for them and gave my passport and also I did sign a form online (the one I send picture, because they told me to do that) My flight was from Helsinki to Amsterdam at 16.10-18.00 finnair AY 1305 and then from Amsterdam to Barcelona at 20.50-23.05 KL 1521

Helsinki-Barcelona
Economy

Malav T

Verified | Feb 23, 2026

Mumbai-Guayaquil

Economy

I’m a sea man I have to purchase new clothes and I have purchase other things like slippers and I did a recharge for international calls because my router was there inside it it total coasted me around 150-200 USD

Mumbai-Guayaquil
Economy