KLM Royal Dutch Airlines complaints: comments, page 16

Cat G

Verified | Jan 6, 2026

Newcastle-Amsterdam

Economy

Liars as staff and zero contact

Absolutely shocking service from KLM. flight delayed and missed connection to Vegas. Stranded 24 hours in Amsterdam and still no compensation or expenses paid 5 months after. Constant repeated emails and still no updates just the same email asking for receipts to be uploaded!!! impossible to speak to anyone on the phone as none of the number work and emails ignored. WILL NEVER fly KLM again. staff at Amsterdam are liars and deceitful can not be trusted.

Overall

Lack of contact

Newcastle-Amsterdam
Economy

Loss: €600
Desired solution

Expenses reimbursement

Syeda S

Verified | Jan 6, 2026

Manchester-Frankfurt

Economy

Successful claim

We were thinking it will be best trip (for our family) at the end of the year and starting the new year 2026 with positive spirit and energy but It became the worst, as we are still waiting and waiting our baggage. Moreover the suitcase was belonging to my mother and now she is not in this world 😢

Manchester-Frankfurt
Economy
Successful claim

Victor G

Verified | Jan 6, 2026

Denpasar-Bucharest

Economy

At the time of writing I have not received my luggage. Our flight got changed in Schipol from KLM to Tarom due to weather. KLM would not accept a lost baggage report because we flew with a different airline so we submitted our claim to Tarom.

Denpasar-Bucharest
Economy

Yuliia T

Verified | Jan 6, 2026

Warsaw-Chicago

Economy

No reason given

I bought roaming and called the airline at +18006180104 around 25 times until a reached a KLM agent. He told me that I was entitled to a compensation.

Warsaw-Chicago
Economy

Bruna Oriana D

Verified | Jan 5, 2026

Budapest-Bristol

Economy

No reason given

Flight from Budapest to Amsterdam was cancelled. So I would miss my flight home from Amsterdam to Bristol, no other flights available so I had to book last minute flights to get home

Budapest-Bristol
Economy

Anonymous member

Verified | Jan 5, 2026

Economy

phone customer service impossible

already listed in prior query in prior prompts asking for information. 24 hours calling in customer service not accessible overreliance on online services which is troublesome considering price of tickets and the REALITY that usng devices and getting online is not foolproof while travelling. This makes us feel abandoned.

Economy

Desired solution

Other - Very difficult to reach you by telephone on your toll free line. The line has been busy over 24 hours of trying and never getting through to a person. Companies cannot rely only on AI and email for customer service. I hope you consider this for clients who don't accept having to 'connect' to a computer or phone to communicate with the airline. When travelling, you must know, phones and devices don't always work so the telephone call center needs work. Thanks.

Meera S

Verified | Jan 5, 2026

Amsterdam-Alicante

Economy

No reason given

I made this whole booking with KLM. No agent involved. When I asked for compensation they said I needed to contact Transvia. When I tried to do that it got too complicated on their web site. So I am trying you. I hope you can help. After this flight was cancelled, I booked AMS to Alicante on AirEuropa, stopping in Madrid. The first flight (AMS to Madrid) was late by 3-4 hours so I missed the connection and had to take the train to Alicante. If you can help with this first problem (Austin > Amsterdam > Alicante), we will use you again for the next (Amsterdam > Madrid > Alicante). Many thanks. OTHER DETAILS: Arrived at final destination by train Jan 3 823pm. AIRLINE TOLD ME nothing because it was impossible to get through to either KLM or TRANSVIA. I was on line at KLM for an hour at airport and left because line was 5 hours long. I called KLM for 45 minutes and could not get through. I used KLM's WhatsApp chat for over an hour and again could not get through. NO CARE PROVIDED BY AIRLINE. Inconvenience is I missed close to two days of my vacation with my husband in Alicante.

Amsterdam-Alicante
Economy

Cheryl W

Verified | Jan 5, 2026

Manchester-Dubai

Economy

Successful claim

We had a cabin fit pram with us. It wasn’t able to be put by us on the flight from Manchester to Amsterdam they said there was no room in overhead locker above us so it was moved by the carbon crew to somewhere else on the plane when we was getting off they couldn’t find the pram we had special assistance for my mother Jeanette as she is disabled by the time we had the pram and got to the gate for the flight from Amsterdam to Dubai they said we was too late and they was closing the gate. We then was put on another flight via emirates but we had to wait for 7 hours. When we arrived at Dubai we then had no luggage as it didn’t arrive with us and we waited for 2 and 3 days with no luggage

Manchester-Dubai
Economy
Successful claim

Ella D

Verified | Jan 5, 2026

Amsterdam-Bristol

Economy

Claim escalated to airline

No reason given

Flight for Saturday morning 8:10 was cancelled, and changed 3 days later for Monday 21:55. Contacted EDreams who gave us a number to contact KLM (number did not work). Contacted KLM directly, cannot get through to them at all. We have ended up paying for our own hotel until 12pm today, after this we have no other option as we have no money left. Cannot see tonight’s flight going ahead due to snow behind heavier and thicker and haven’t had any help from anyone in regards to this situation. Me and my friend have both missed work and doctors appointments due to this and this will definitely affect us financially

Amsterdam-Bristol
Economy
Claim escalated to airline

Yolanda W

Verified | Jan 5, 2026

Amsterdam-Vancouver

Premium economy

KLM customer Service cannot be reached, no answer via Whatsapp after 5 hrs

The connecting flight from Basel to Amsterdam was cancelled, but the main flight from Amsterdam to Vancouver is still scheduled on time and not cancelled - Mr + Mrs Wohlgemuth are now driving to Amsterdam to check-in tomorrow Monday Jan 5 on their regular flight - in the meantime KLM offered an alternative flight on Wednesday Jan 7 - DON'T CANCEL OUR BOOKING !! and KLM customer service CANNOT BE REACHED AT ALL !!

Amsterdam-Vancouver
Premium economy

Desired solution

Other - I did connect to KLM customer service at 1:18pm PST via Whatsapp for the flight 681 leaving Jan 5 from Amsterdam to Vancouver at 13h10 CET - waiting now for 5 hrs and still not answer from a live agent - this is very very poor customer service (if this can be called customer service at all) - would expect a better service from KLM

Henry K

Verified | Jan 5, 2026

Dar Es Salaam-Birmingham

Economy

Successful claim

It was highly inconvenient, communication from KLM was poor and I had to actually travel to the airport on day 3 when I had not had any information from KLM. My wife's birthday gift was in the suitcase and the gift was delayed. Some perishable goods were destroyed. As a frequent flyer with KLM this was a terrible experience as I had a similar experience last Christmass with a 4 days delay in Amsterdam. I need to claim the train travel to BHX airport but there was no space to claim in this form. The train ticket (25.80) cost and Uber (£19.87) came to a total of

Dar Es Salaam-Birmingham
Economy
Successful claim

Jose D

Verified | Jan 4, 2026

Amsterdam-Munich

Economy

No reason given

I am writing to formally complain about the unacceptable experience I had with KLM during my attempted flight from Amsterdam to Munich. On the day of travel, my travel companions and I were scheduled to fly from Amsterdam to Munich. We were checked in normally and were boarded onto the aircraft. Once on board, we were kept waiting inside the plane for approximately seven hours without clear or consistent information about the situation. After this long delay, we were finally informed that the flight had been cancelled. At that point, KLM did not provide any concrete solution. We were not offered an alternative flight, hotel accommodation, meals, or any other form of assistance. We were simply told to wait, without guidance or support on how to resolve our situation. This experience caused significant stress, exhaustion, and disruption to our travel plans. As passengers, we expected at least basic assistance and clear communication, especially after such an extensive delay and an eventual cancellation. I believe this situation does not meet the standards required under EU passenger rights regulations, and I am therefore requesting a proper explanation, compensation where applicable, and reimbursement for the inconvenience caused. I look forward to your response and a fair resolution to this matter.

Amsterdam-Munich
Economy

Caroline G

Verified | Jan 4, 2026

Amsterdam-Oslo

Economy

Terrible experience, long queue to get attended to by the customer care service. Had to stand many hours , did this 2 different times

My flight was canceled , while I was sitting at the gate, I got rebooked to a flight going after a day ,that too got canceled. This has affected my inland flight, I had to pay for change of day, time.

Overall

My flight been canceled twice, I did not any complimentary voucher for food, hotel
Not much

Amsterdam-Oslo
Economy

Loss: €360
Desired solution

Refund

Cristobal L

Verified | Jan 4, 2026

Lima-Hamburg

Economy

Technical problems

Dear KLM Customer Care Team, I am writing to submit a full update and restatement of my complaint regarding the incident that occurred on 29 December while traveling with KLM on flight KL744 from Lima to Amsterdam, with a connecting flight to Hamburg. My sister, Vania Liebmann, and I, Cristobal Liebmann, were traveling together. What should have been a normal international journey became an extremely distressing experience due to a significant flight delay, a serious onboard security incident, and the negligent handling of the situation by KLM staff. The flight from Lima to Amsterdam was delayed by approximately 3.5 to 4 hours, causing stress, exhaustion, and complications with our connection. This delay alone qualifies for compensation under EU Regulation EC 261/2004. During the flight, we had a passport case inside my sister’s backpack, which remained with us at all times. Inside this case were four passports (two Peruvian and two German) and €4,000 in cash. This money represented our entire work income from Peru and was intended to cover essential expenses such as rent, food, university fees, and basic living costs as we relocated to Hamburg as students. Upon arrival in Amsterdam and passing through security, we discovered that both passport cases had been stolen from my sister’s backpack. The backpack never left our control before or after the flight, clearly indicating that the theft occurred during the flight, representing a serious onboard security failure and a breach of KLM’s duty of care. We immediately contacted KLM assistance, lost and found services, airport security, and immigration authorities in Amsterdam. Despite the seriousness of the situation — four stolen passports and €4,000 in cash — KLM failed to provide appropriate assistance. Instead of properly handling the incident in Amsterdam, where the theft occurred, we were sent on the next flight to Hamburg and instructed to resolve the issue there. This was irresponsible and unacceptable, as the situation should have been addressed immediately in Amsterdam, including filing a police report and coordinating with airport security. After arriving in Hamburg, we had no choice but to go to the airport police, where we filed an official police report regarding the theft of our passports and money. I am submitting this police report (specifically my sister Vania Liebmann’s police report) as supporting documentation for this complaint. As a result of KLM’s failure to act responsibly, we have suffered severe emotional distress, extreme anxiety, significant financial loss, and serious legal and administrative complications due to the missing passports. Traveling onward without identification and without our essential funds was frightening and completely unacceptable. We are formally requesting compensation for: • The flight delay under EU Regulation EC 261/2004 • The financial loss of €5,000 resulting from the onboard security failure • The theft and replacement costs of all four passports • Additional compensation for emotional distress, negligence, and the lack of assistance provided by KLM We also request that my sister, Vania Liebmann, be fully included as a co-claimant in the investigation and in any compensation decision. We chose KLM because of the trust and confidence we had in the airline’s reputation for safety and professionalism. This experience has seriously damaged that trust. We expect KLM to act in accordance with its values, take responsibility for what occurred, and provide a fair and appropriate compensation. Please confirm receipt of this updated complaint and the attached police documentation, and inform us of the next steps. Kind regards, Cristobal Liebmann Flight: KL744 Email: cristoballiebmann140@gmail.com

Lima-Hamburg
Economy

Anonymous member

Verified | Jan 4, 2026

Tel-aviv-Amsterdam

Economy

cancelled flight requesting proof

I am claiming €600 compensation under EU 261/2004 for the cancellation of flight DL9250 on Jan 4th 2026. While 'weather' was cited, I am requesting proof that this specific cancellation was a direct result of 'extraordinary circumstances' that could not have been avoided by all reasonable measures. I note that other flights remained operational during this window. If this claim is denied, I will be escalating this to the Human Environment and Transport Inspectorate (ILT) in the Netherlands for further review.

Overall

cancelled flight
none

Tel-aviv-Amsterdam
Economy

Desired solution

Manjinder Singh S

Verified | Jan 4, 2026

Edmonton-London

Economy

Successful claim

Hi I came to attend two parties in this short trip. But first they canceled my flight and vhanged it to London heathrow instead of Birmingham and than delayed baggage, but because of delayed baggage, I had to buy everything. It spoiled my whole trip

Edmonton-London
Economy
Successful claim

Anand S

Verified | Jan 3, 2026

Amsterdam-Frankfurt

Economy

I also had to travel to the frankfurt aioport which costed me an estra 250 euros for train and travel fees because the bag was not delivered to my hotel

Amsterdam-Frankfurt
Economy

Holly S

Verified | Jan 3, 2026

Los Angeles-Kilimanjaro

Economy

Our luggage did not arrive with our flight. We didn’t have any clothes and necessities nor things we needed for our first couple days working with a non profit. We got our luggage in the thirds day

Los Angeles-Kilimanjaro
Economy

Onofrio R

Verified | Jan 3, 2026

Amsterdam-Milan

Business

Formal Complaint, Reimbursement Request and Reference to Multiple Service Failures

It was a very bad experience. I faced issues traveling with my dog despite having paid for the ticket, and my flight was later cancelled without any proper assistance provided.

Amsterdam-Milan
Business

Loss: €671.03
Desired solution

Refund

Expenses reimbursement

Onofio R

Verified | Jan 3, 2026

Amsterdam-Venice

Economy

Formal Complaint, Reimbursement Request and Reference to Multiple Service Failures

It was a very bad experience. I faced issues traveling with my dog despite having paid for the ticket, and my flight was later cancelled without any proper assistance provided.

Amsterdam-Venice
Economy

Loss: €671.03
Desired solution

Refund

Expenses reimbursement

Cristobal L

Verified | Jan 3, 2026

Lima-Hamburg

Economy

Successful claim

Technical problems

Dear KLM Customer Care Team, I am writing to submit a full update and restatement of my complaint regarding the incident that occurred on 29 December while traveling with KLM on flight KL744 from Lima to Amsterdam, with a connecting flight to Hamburg. My sister, Vania Liebmann, and I, Cristobal Liebmann, were traveling together. What should have been a normal international journey became an extremely distressing experience due to a significant flight delay, a serious onboard security incident, and the negligent handling of the situation by KLM staff. The flight from Lima to Amsterdam was delayed by approximately 3.5 to 4 hours, causing stress, exhaustion, and complications with our connection. This delay alone qualifies for compensation under EU Regulation EC 261/2004. During the flight, we had a passport case inside my sister’s backpack, which remained with us at all times. Inside this case were four passports (two Peruvian and two German) and €4,000 in cash. This money represented our entire work income from Peru and was intended to cover essential expenses such as rent, food, university fees, and basic living costs as we relocated to Hamburg as students. Upon arrival in Amsterdam and passing through security, we discovered that both passport cases had been stolen from my sister’s backpack. The backpack never left our control before or after the flight, clearly indicating that the theft occurred during the flight, representing a serious onboard security failure and a breach of KLM’s duty of care. We immediately contacted KLM assistance, lost and found services, airport security, and immigration authorities in Amsterdam. Despite the seriousness of the situation — four stolen passports and €4,000 in cash — KLM failed to provide appropriate assistance. Instead of properly handling the incident in Amsterdam, where the theft occurred, we were sent on the next flight to Hamburg and instructed to resolve the issue there. This was irresponsible and unacceptable, as the situation should have been addressed immediately in Amsterdam, including filing a police report and coordinating with airport security. After arriving in Hamburg, we had no choice but to go to the airport police, where we filed an official police report regarding the theft of our passports and money. I am submitting this police report (specifically my sister Vania Liebmann’s police report) as supporting documentation for this complaint. As a result of KLM’s failure to act responsibly, we have suffered severe emotional distress, extreme anxiety, significant financial loss, and serious legal and administrative complications due to the missing passports. Traveling onward without identification and without our essential funds was frightening and completely unacceptable. We are formally requesting compensation for: • The flight delay under EU Regulation EC 261/2004 • The financial loss of €4,000 resulting from the onboard security failure • The theft and replacement costs of all four passports • Additional compensation for emotional distress, negligence, and the lack of assistance provided by KLM We also request that my sister, Vania Liebmann, be fully included as a co-claimant in the investigation and in any compensation decision. We chose KLM because of the trust and confidence we had in the airline’s reputation for safety and professionalism. This experience has seriously damaged that trust. We expect KLM to act in accordance with its values, take responsibility for what occurred, and provide a fair and appropriate compensation. Please confirm receipt of this updated complaint and the attached police documentation, and inform us of the next steps. Kind regards, Cristobal Liebmann Flight: KL744 Email: cristoballiebmann140@gmail.com

Lima-Hamburg
Economy
Successful claim

Vania L

Verified | Jan 3, 2026

Lima-Hamburg

Economy

Technical problems

Dear KLM Customer Care Team, I am writing to submit a full complaint and update regarding the incident that occurred on 29 December while traveling with KLM on flight KL744 from Lima to Amsterdam, with a connecting flight to Hamburg. My brother, Cristobal Liebmann, and I, Vania Liebmann, were traveling together. What should have been a normal international journey became an extremely distressing experience due to a significant flight delay, a serious onboard security incident, and the negligent handling of the situation by KLM staff. The flight from Lima to Amsterdam was delayed by approximately 3.5 to 4 hours, causing stress, exhaustion, and complications with our connection. This delay alone qualifies for compensation under EU Regulation EC 261/2004. During the flight, I had a passport case inside my backpack, which remained with me at all times. Inside this case were four passports (two Peruvian and two German) and €4,000 in cash. This money represented our entire work income from Peru and was intended to cover essential expenses such as rent, food, university fees, and basic living costs as we relocated to Hamburg as students. Upon arrival in Amsterdam and passing through security, we discovered that both passport cases had been stolen from my backpack. My backpack never left my control before or after the flight, clearly indicating that the theft occurred during the flight, representing a serious onboard security failure and a breach of KLM’s duty of care. We immediately contacted KLM assistance, lost and found services, airport security, and immigration authorities in Amsterdam. Despite the seriousness of the situation — four stolen passports and €4,000 in cash — KLM failed to provide appropriate assistance. Instead of properly handling the incident in Amsterdam, where the theft occurred, we were sent on the next flight to Hamburg and instructed to resolve the issue there. This was irresponsible and unacceptable, as the situation should have been addressed immediately in Amsterdam, including filing a police report and coordinating with airport security. After arriving in Hamburg, we had no choice but to go to the airport police, where I filed an official police report regarding the theft of the passports and money. This police report is being submitted as supporting documentation for this complaint. As a result of KLM’s failure to act responsibly, we have suffered severe emotional distress, extreme anxiety, significant financial loss, and serious legal and administrative complications due to the missing passports. Continuing our journey without identification and without our essential funds was frightening and completely unacceptable. I am formally requesting compensation for: The flight delay under EU Regulation EC 261/2004 The financial loss of €4,000 resulting from the onboard security failure The theft and replacement costs of all four passports Additional compensation for emotional distress, negligence, and the lack of assistance provided by KLM I also request that my brother, Cristobal Liebmann, be fully included as a co-claimant in the investigation and in any compensation decision. We chose KLM because of the trust and confidence we had in the airline’s reputation for safety and professionalism. This experience has seriously damaged that trust. I expect KLM to act in accordance with its values, take responsibility for what occurred, and provide a fair and appropriate compensation. Please confirm receipt of this complaint and the attached police documentation, and inform me of the next steps. Kind regards, Vania Liebmann Flight: KL744 Email: vanialiebmann765@gmail.com Phone: +51 982893983

Lima-Hamburg
Economy

Cristobal L

Verified | Jan 3, 2026

Lima-Hamburg

Economy

Technical problems

Dear KLM Customer Care Team, I am writing to submit a full update and restatement of my complaint regarding the incident that occurred on 29 December while traveling with KLM on flight KL744 from Lima to Amsterdam, with a connecting flight to Hamburg. My sister, Vania Liebmann, and I, Cristobal Liebmann, were traveling together. What should have been a normal international journey became an extremely distressing experience due to a significant flight delay, a serious onboard security incident, and the negligent handling of the situation by KLM staff. The flight from Lima to Amsterdam was delayed by approximately 3.5 to 4 hours, causing stress, exhaustion, and complications with our connection. This delay alone qualifies for compensation under EU Regulation EC 261/2004. During the flight, we had a passport case inside my sister’s backpack, which remained with us at all times. Inside this case were four passports (two Peruvian and two German) and €4,000 in cash. This money represented our entire work income from Peru and was intended to cover essential expenses such as rent, food, university fees, and basic living costs as we relocated to Hamburg as students. Upon arrival in Amsterdam and passing through security, we discovered that both passport cases had been stolen from my sister’s backpack. The backpack never left our control before or after the flight, clearly indicating that the theft occurred during the flight, representing a serious onboard security failure and a breach of KLM’s duty of care. We immediately contacted KLM assistance, lost and found services, airport security, and immigration authorities in Amsterdam. Despite the seriousness of the situation — four stolen passports and €4,000 in cash — KLM failed to provide appropriate assistance. Instead of properly handling the incident in Amsterdam, where the theft occurred, we were sent on the next flight to Hamburg and instructed to resolve the issue there. This was irresponsible and unacceptable, as the situation should have been addressed immediately in Amsterdam, including filing a police report and coordinating with airport security. After arriving in Hamburg, we had no choice but to go to the airport police, where we filed an official police report regarding the theft of our passports and money. I am submitting this police report (specifically my sister Vania Liebmann’s police report) as supporting documentation for this complaint. As a result of KLM’s failure to act responsibly, we have suffered severe emotional distress, extreme anxiety, significant financial loss, and serious legal and administrative complications due to the missing passports. Traveling onward without identification and without our essential funds was frightening and completely unacceptable. We are formally requesting compensation for: * The flight delay under EU Regulation EC 261/2004 * The financial loss of **€5,000** resulting from the onboard security failure * The theft and replacement costs of all four passports * Additional compensation for emotional distress, negligence, and the lack of assistance provided by KLM We also request that **my sister, Vania Liebmann, be fully included as a co-claimant** in the investigation and in any compensation decision. We chose KLM because of the trust and confidence we had in the airline’s reputation for safety and professionalism. This experience has seriously damaged that trust. We expect KLM to act in accordance with its values, take responsibility for what occurred, and provide a fair and appropriate compensation. Please confirm receipt of this updated complaint and the attached police documentation, and inform us of the next steps. Kind regards, **Cristobal Liebmann** Flight: KL744 Email: [cristoballiebmann140@gmail.com]

Lima-Hamburg
Economy

Izabela M

Verified | Jan 3, 2026

Manchester-Zagreb

Economy

stolen or lost luggage by KLM.

My checked baggage has been missing since 24 December, following my KLM flight, and despite repeated attempts through your online systems, I have not received any meaningful update or resolution. As of today (3 January), the baggage has still not been delivered. In the lost baggage report that is 100% incorrect and i require you to fix it immediately. Whats the point in submitting lost luggage report if the details ate entered in incorrectly??? Please change the missing luggage report details to following: Suitcase colour is black (however its got green zips, so if u open the front pocket its green from the inside) but generaly the colour is mostly black from outside. Material is soft. Weight - i dont know how sure i can be on this but im 99.9% positive it weighed 17.5 kg (altought could be slighly up as i kept transfering some stuff from my backpack to suitcase before check in). Also its got a tag with a QR code on it with my name on as well so i dont realy understand how it can even get lost. My work uniform is in there (I am gonna go back to England now without my work uniform and I need to provide a good reason of why I dont have it). Also christmas presents for my whole family I was visiting in Croatia are in there. The most important of all my meds and skincare I cannot live without as I have a skin condition that has to be treated 3 times a day…all of that is in that suitcase. My skin worsened notably Also, my stuff for university is in there. This issue is affecting my studies and health. Are you even aware of what you’ve done to people and how you destroyed their Christmas? And you chose to do it on Christmas Eve. Maybe it was done on puspose because someone was aware of how many christmas presents there is? I will be flying back to England on the 7th because I have to be back for Uni and work. Therefore my bag needs to be back at my home adress in Croatia by the 6th the latest!! Hurry up please ;) Izabela Mikačić (Izzy)

Overall

lost luggage
no positives

Manchester-Zagreb
Economy

Loss: €3000
Desired solution

Other - First of all I want my bag back. And then ince the bag hets back to me I want minimum of 3000€ on my account. My work uniform is in there (I am gonna go back to England now without my work uniform and I need to provide a good reason of why I dont have it). Also christmas presents for my whole family I was visiting in Croatia are in there. The most important of all my meds and skincare I cannot live without as I have a skin condition that has to be treated 3 times a day…all of that is in that suitcase. My skin worsened notably Also, my stuff for university is in there. This issue is affecting my studies and health. Are you even aware of what you’ve done to people? And you chose to do it on Christmas Eve. Maybe it was done on puspose because someone was aware of how many christmas presents there is? Also my lost luggae report is written wrong and I want you to fix it immediately!!! See the following: Suitcase colour is black (however its got green zips, so if u open the front pocket its green from the inside) but generaly the colour is mostly black from outside. Material is soft. Weight - 17.5 kg

Pranav E

Verified | Jan 2, 2026

Dublin-Bangalore

Economy

Claim escalated to airline

My son Pranav Erukattil, 18 years told , travelling from Dublin to Bangalore on 20th December 20205. . I would like to bring your attention that Pranav missed his connection flight to India on 20th December from Amsterdam to Mumbai ( Flight number: 6E 22) & Mumbai to Bangalore (6E 6284) due to significant delay caused by the KLM flight KL1136 ( from Dublin to Amsterdam). When he contacted KLM, Pranav was told to contact Indigo customer support at Amsterdam. When he went to the Indigo support counter, nobody was present there. Pranav waited there for more than 4 hours for help from Indigo & KLM staff with no lock. Pranav was in search at Amsterdam airport for help from Indigo & KLM. He didn't had enough money with him . He then contacted Indigo support in India and also KLM staff at the airport but they couldn't help him either as both airlines were disagreeing each other for taking the responsibility of delay. My son Pranav was disappointed with the treatment that he had received from Indigo & KLM staff. He was supposed to reach to Bangalore ( BLR airport) for a training program on 22nd December , and he missed his training. My son was exhausted and not enough money for food. As due to delay of KLM Dublin flight to Amsterdam, KLM finally then booked an Emirates flight for him from Amsterdam to Bangalore BLR via Dubai in the next day 21st at 10.30 AM flight. Pranav asked KLM staff whether his luggage will be travelling with him. He was assured by the staff that his luggage will be in the same Emirate flight. When reached in BLR airport on 22nd early morning India time , he found out that his luggage didn't reached with his Emirates flight that was booked by KLM. He filed a complaint at the airport. We parents went to Dublin airport , called at least made 20 international call to Emirates, KLM & Indigo to trace the bag. Finally KLM informed Emirates that due to system failure there were many flights were stranded in Amsterdam airport. hence his luggage didn't arrive. My son received the luggage 8 days later. During this 8 days he really struggled as he couldn't train as his gear such as his badminton rackets, cloths, jerseys , shoe, trouser , pants etc. .. This is the second experience we are having with KLM. We are very much worried about the situation.. You need to compensate and refund my flight ticket completely for this damage. Phone: +353 877812773 Thanks Unni

Dublin-Bangalore
Economy
Claim escalated to airline

Anonymous member

Verified | Jan 2, 2026

Stuttgart-Southampton

Economy

1.5 hour delay made me miss my connecting flight leaving me stranded

Apparently there was no room at AMS for my flight there so there was an 1.5 hour delay taking off so I missed the only flight back home so I've been dumped in the airport with no help having to find something to do in just the airport for 25 hours. I just wanted to go home. This has ruined my whole holiday and was very traumatising for a young person on there own.

Overall

Had to wait 25 hours for next flight because of issues with the plane

Stuttgart-Southampton
Economy

Loss: €100
Desired solution

Expenses reimbursement

Wesley H

Verified | Jan 2, 2026

Amsterdam-Mexico City

Economy

Technical problems

I missed an entire day of my planned holiday. Plane overheated, no alternative planes so provided alternative flights Hotel, Supper and breakfast was provided Missed vacation time Lost time with love ones

Amsterdam-Mexico City
Economy

Ilia G

Verified | Jan 2, 2026

Bordeaux-Cartagena

Economy

Successful claim

I was spending all my trip travel from dec 19 until jan1 With out all my luggages . It was nightmare. KlM company in Cartagena even nothing to help me I spend all my Christmas and new year eve with out any clothes and accessory for bathroom. And arrive to miami I have to go myself to pick up my luggages. Because is not delivered at all. I am very disappointed about KLM

Bordeaux-Cartagena
Economy
Successful claim

Christopher L

Verified | Jan 2, 2026

Copenhagen-Aberdeen

Economy

Stayed an extra night in the Marriott hotel(courtyard Dyce) because I thought my bag would arrive at the airport! I had to go offshore to an oil platform with no bag! No toiletries, work laptop, gym shoes etc…absolute nightmare This is all because my original flight with British airways to Aberdeen was cancelled from Copenhagen, they rebooked me onto the KLM flight via Amsterdam.

Copenhagen-Aberdeen
Economy

Timo H

Verified | Jan 2, 2026

Helsinki-Bridgetown

Economy

Successful claim

We spent a holiday in Barbados on 20-27 December 2025. We flew with KLM first from Helsinki to Amsterdam and on to Bridgetown, Barbados. We had one piece of checked luggage and that luggage did not make it to our connecting KLM flight Amsterdam-Bridgetown on 20 December 2025. I made the required PIR declaration on the delayed luggage at the Bridgetown airport. We were told by KLM that they will inform us when the delayed luggage will arrive in Bridgetown and will be delivered to our accommodation. The luggage was not delivered to us during the whole holiday, nor did we receive any messages from KLM about the luggage delivery. We were also trying to contact KLM several times without success. When we were leaving Bridgetown on 27 December, I asked the ground handling agents at the airport whether they would have any information about our luggage. They found the luggage at the airport - it had arrived there some days earlier but it was not delivered to us, nor did KLM inform as about the luggage as promised. We checked in the luggage again at the airport and it travelled unopened with us back to Finland. Below are the costs related to the necessary purchases in Barbados. The sums can be found in the receipts attached. 20.12. Face cream 5,85 Toothbrushes 8,50 Toothpaste 6,20 Razor blades 16,20 21.12. Boxer briefs 13,98 Slippers 14,99 Shorts 34,99 Caps 19,98 22.12. T-shirt 50,00 Swimming shorts 25,00 24.12. Shampoo 10,35 Conditioner 12,59 Moisture cream 6,65 Total = 235,78 BUSD

Helsinki-Bridgetown
Economy
Successful claim

Pooja D

Verified | Dec 30, 2026

Delhi-Calgary

Economy

Hello, My front screen was not working full time during my AMS-YYC flight. This made my complete journey very painful and tiring. The same cascades further. Crew were unable to help me and they suggested that I am entitled to reimburse the full amount. I hope the same will be considered and I will be compensated accordingly. Thanks Regards, Pooja

Delhi-Calgary
Economy

Thomas V

Verified | Dec 29, 2026

Amsterdam-Cardiff

Economy

I've also bought other items such as boxers, socks, jogger and a hoodie but I sadly do not have a receipt. I paid 160 euros extra for the extra luggage check in. The airline didnt provided any cash allowance

Amsterdam-Cardiff
Economy

Chantal G

Verified | Dec 29, 2026

Dubai-Barcelona

Economy

One full suitcase missing. Medication for my father and myself, contact lenses, Christmas presents all in the suitcase. Last saw it checked in at dubai airport. Just extremely inconvenient and disappointing especially at Christmas time

Dubai-Barcelona
Economy

Chantal G

Verified | Dec 29, 2026

Amsterdam-Barcelona

Economy

No update on baggage delivery, terrible customer service

Flew Dubai to Amsterdam, connecting flight to final destination, Barcelona. Queues for immigration and security took so long my connecting flight was missed. No noticeable announcements were made that the flight was boarding. The info board just said go to gate which I had. Lady at the counter to get the next flight was really helpful. Arrive in Barcelona and no suitcase. Woman at the baggage counter said it would come. It didn't come. Stood in the queue for half an hour till I was informed it's in Amsterdam. Why this couldn't this have been told the first time I had asked? The amount of people for missing luggage was ridiculous. Case filed. Followed up over the course of the holiday with no real information provided on when my case would be delivered. I fly out tomorrow and I have still not been updated, no response via KLM WhatsApp or telephone call. What do I do now?!

Overall

No update on baggage delivery and I have 1 day left in spain
Lady at Amsterdam Airport assisted me in getting a new flight as I had missed my connecting flight from dubai due to long immigration and security queues

Amsterdam-Barcelona
Economy

Loss: €100
Desired solution

Ariston A

Verified | Dec 28, 2026

Zagreb-Madrid

Economy

Successful claim

My flight was Zagreb -Amsterdam-Madrid.and i had a lay over in Amsterdam for 4 hours and when its time to board they dont let me board the airplane due to available set/operational error.denied me to board.and they give me another flight going to Madrid at that time later in the afternoon.I came in my destination very late already.And the airlines just say sorry to me for the inconvience they gave.

Zagreb-Madrid
Economy
Successful claim

Maree D

Verified | Dec 28, 2026

Prague-Milan

Economy

Successful claim

klm lost both of our luggage, only one bag was delivered to our hotel before our trip. The other bag was left in Amsterdam for a few days, We shared our apple tag information with Klm for them to find the bag. We were traveling by train to Switzerland and I had no warm clothes or toiletries as they were in my lost bag. I only bought the absolute necessary items to continue my holiday. The bag wasn't received until we collected it from Milan Airport on our way home to Australia,

Prague-Milan
Economy
Successful claim

Alina G

Verified | Dec 27, 2025

Amsterdam-Gdansk

Economy

Payed out of packet for uber and spend extra time of my vacation to just go to the airport and back, which took me in total 2 hours

Amsterdam-Gdansk
Economy

Anand O

Verified | Dec 27, 2025

Detroit-Hyderabad

Economy

Claim escalated to airline

We are three travellers with six luggage bags. All six bags are missing. the bags have essentials and dresses for multiple events and we had to buy the essentials to survive for the 5 days where did not have the luggage.

Detroit-Hyderabad
Economy
Claim escalated to airline

Anand O

Verified | Dec 27, 2025

Amsterdam-Hyderabad

Economy

terrible luggage management and sheer lack of responsibility and communication

While traveling from Amsterdam to Hyderabad, there was a mix-up with KLM Airlines, resulting in our luggage being left behind along with half the other passengers. The staff gave us a 24 to 48-hour guarantee that we would receive our luggage while we had six whole suitcases. After about 4 to 5 days, we received only five out of the six pieces of luggage that we checked in. Currently, we have still not received our 6th luggage; there is no help from KLM services even after calling and texting multiple numbers. We have been spending a lot of money to buy our essentials to survive

Overall

lost luggage and lack of communication on tracing the luggage.
nothing

Amsterdam-Hyderabad
Economy

Loss: €472
Desired solution

Anna S

Verified | Dec 25, 2025

Seattle-Newcastle

Economy

Successful claim

With my delayed luggage I had to re-buy some clothes. 3 suitcases were missing, I received my luggage on the 21st December at 7:30pm. I last seen my suitcases at Seattle (SEA) airport when I checked my bags in. My suitcases were all overweight so I had to pay $385 for all 3 bags. I filed a PIR report when I was at Newcastle airport when the staff mentioned a lot of people’s luggage is delayed and stuck in Amsterdam.

Seattle-Newcastle
Economy
Successful claim

Helena B

Verified | Dec 23, 2025

Amsterdam-Riyadh

Economy

Successful claim

No reason given

My sister attempted to check in and, at that moment, saw on her KLM app that the flight had been cancelled with less than 24 hours’ notice. Initially, the app displayed an alternative flight option; however, when we tried to open it, the website repeatedly failed to load. Because no workable alternative was accessible and the airline provided no immediate solution, my parents booked a new flight themselves. This itinerary required her to travel first to Munich and then onward to Riyadh. Only after we had already purchased the new tickets did KLM later offer an alternative flight scheduled for the 22nd. This option did not meet our needs, and by that point it was too late, as we had already arranged our own solution after being left without assistance by the airline. The following day, my sister attempted to contact KLM by phone and waited on hold for 27 minutes without receiving an answer. She then went to the airport early on the 21st to request a refund in person, as the airline’s website failed every time we tried to process the refund online. After waiting in line for over an hour at the KLM support desk, she was informed that the airport support services were unable to process refunds. Notably, before being given a queue number, she was asked about the reason for her visit and clearly stated that she was inquiring about a refund, yet she was not informed that this desk could not handle such requests. At a later stage, we were finally able to process the refund successfully through the airline’s system.

Amsterdam-Riyadh
Economy
Successful claim

Rohitkumar P

Verified | Dec 23, 2025

Ahmedabad-Toronto

Economy

Bangalore airport staff is very bad. Even KLM airline staff behaves very badly. Never in my life have I traveled from Bangalore airport. KLM staff harassed us a lot. I have traveled from all the airports in India but Bangalore airport is the worst and most bogus. KLM staff is very bad. On Tuesday, 23/12/2025 at 10:00 PM, the staff who was at the KLM counter is very bad staff. I request Bangalore airport administration to remove that staff and bring some good staff.

Ahmedabad-Toronto
Economy

Rohitkumar P

Verified | Dec 23, 2025

Bangalore-Amsterdam

Economy

KLM Reception Staff 10:00 PM 23/12/2025

Overall

Bangalore airport staff is very bad. Even KLM airline staff behaves very badly. Never in my life have I traveled from Bangalore airport. KLM staff harassed us a lot. I have traveled from all the airports in India but Bangalore airport is the worst and mos
Nothing is positive.

Bangalore-Amsterdam
Economy

Desired solution

Other - Bangalore airport staff is very bad. Even KLM airline staff behaves very badly. Never in my life have I traveled from Bangalore airport. KLM staff harassed us a lot. I have traveled from all the airports in India but Bangalore airport is the worst and most bogus. KLM staff is very bad. On Tuesday, 23/12/2025 at 10:00 PM, the staff who was at the KLM counter is very bad staff. I request Bangalore airport administration to remove that staff and bring some good staff.

Zubin M

Verified | Dec 23, 2025

Houston-Mumbai

Economy

Successful claim

My Baggage Mishandled Report was not initially filed by the staff. I had to call them multiple times the next day before someone logged my case in the system. even after that the staff in mumbai said they had not heard back from the staff in amsterdam, but they woulnt escalate the matter. I am a business class passenger.

Houston-Mumbai
Economy
Successful claim

Daniel W

Verified | Dec 22, 2025

Edmonton-Edinburgh

Economy

We were one of many on the same flight that didn't receive their bags when we got to our final destination. It's now been 3 days since we got home and our Life 360 tracker tiles are still showing them in Amsterdam (albeit moved to a different location) and needs for items that are in the cases are getting stronger so the likelihood of having to replace items is high. Greatly inconvenient at such a time of year!

Edmonton-Edinburgh
Economy

Helena B

Verified | Dec 22, 2025

Amsterdam-Riyadh

Economy

No reason given

Helena was supposed to travel on the 21st to Riyadh, however less than a day before the flight, she receives a cancellation notification without any explanations. After we had already bought an alternative flight, they rebooked her to a flight (ams - london - riyadh) on the 22nd (one day later, not matching Helenas needs to arrive on the 21st). Helena also attempted calling klm customer service for hours with no success (+20 minutes) and even though she arrived in the airport hours ahead of her new flight departure just so she could speak to the klm travel services desk in person, it was also a failed attempt. She lost at least an hour on the line, just to be told refund requests cannot be processed there. Very frustrating and irresponsible with the client.

Amsterdam-Riyadh
Economy

Attila K

Verified | Dec 22, 2025

Bucharest-Stockholm

Economy

Successful claim

From Stockholm I was flying to Lulea and asked by the reporting of the lost luggage that this should be sent to Luela asap, which was confirmed. My flight was D84043, departure ARL at 15:00, arrival in Lulea at 16:20. By the arrival in Luela, the customer service after checking the status of the luggage confirmed that is noted that this needs to be sent to Lulea asap. They estimated that the luggage would arrive to Lulea by the next possible flight arriving at ca. 19:30. Therefore I waited at the airport. As the luggage did not arrive, I again contacted the customer service at the airport . The status of the luggage in the system was updated , stating that the luggage will be sent to the final destination which I reported, via Arvidsjaur , landing at this airport first on the 10th of December at 19:20? . Unfortunately nobody could tell me how quickly and when exactly the luggage will be handed over in Arjeplog. Also my attempt calling the number of the forwarding company stayed without any result. As I did not know when the luggage will arrive and we had several tours booked , I purchased the necessary basic clothes on the 10th of December. Finally, the luggage arrived on the late evening of the 10th December.

Bucharest-Stockholm
Economy
Successful claim

Ariston A

Verified | Dec 21, 2025

Amsterdam-Madrid

Economy

My flight was from Zagreb-Ams-Mad.I have a lay over in Amsterdam for more than 4 hours,and during boarding in Amsterdam,they dont allow me to board the airplane because its fully booked no vacant seat for me.So what happened i was denied to board.

Amsterdam-Madrid
Economy

Fnu V

Verified | Dec 21, 2025

Amsterdam-Savannah

Economy

Yes i have to join the ship and for that i didn't have anything to carry soo i had to go to shopping

Amsterdam-Savannah
Economy

Clemens M

Verified | Dec 21, 2025

Aalborg-Vienna

Economy

No reason given

Hello, My name is Clemens Macsek. I was traveling with booking code ZN340A From Aalborg via Amsterdam to Vienna. Flight Aalborg. Original schedule: 14:20-15:45: Aalborg - Amsterdam 16:45-18:20: Amstderdam - Vienna First flight was delayed and just landed at 17:56 in Amsterdam. For this reason KLM rebooked me for the flight at 21:05 from Amsterdam to Vienna. This flight then also was delayed and just started at 22:29. in the end I arrived at 00:07 instead of 18:20. this is almost 6h!

Aalborg-Vienna
Economy