KLM Royal Dutch Airlines complaints: comments, page 18
2,012 comments
Marina Y
Verified | Nov 21, 2025
Duesseldorf-Lima
Economy
Successful claim
No reason given
My flight has been rescheduled from its original time of 06:15 am to 07:40 pm today. I am now flying from DUS to MAD and then MAD to LIM with IBERIA. I arrived at the airport at 3:00 am, which means I will have to spend a total of 14 hours here. I approached the check-in counter after reclaiming my luggage and was informed that this was the rescheduled itinerary. I inquired if I would be provided with a meal voucher or at least a place to store my luggage, and I was told "no." I was not given any food vouchers or any other form of support or assistance. I am currently in the public landside area, outside the secure gate zone, and I have to wait until 5:40 pm to check my bags and complete the check-in process. Furthermore, I am unable to check in online because IBERIA's system does not recognize me as a passenger. The KLM app and website also do not allow it, as it is an IBERIA-operated flight. I am aware that flying with IBERIA via Madrid carries its own risks of additional cancellations and delays. However, beyond that, I was not given any other option. My flight was automatically rebooked onto a completely different airline, which I find both unusual and risky. As a passenger, this leaves me in a bureaucratic limbo between the two airlines. Apart from all this, it means I will arrive home 12 hours laterβhalf a day lost and, for me, two consecutive nights without sleep.
- Duesseldorf-Lima
- Economy
- Successful claim
George R
Verified | Nov 20, 2025Amsterdam-Atlanta
Economy
refusal to compensate damaged luggage
filed a complaint for damaged luggage and wasRefused reembursement. I have attached a picture of damaged luggage and would be interested in opinions
- Amsterdam-Atlanta
- Economy
Casper R
Verified | Nov 20, 2025Barcelona-Bremen
Economy
Successful claim
The Flight from Barcelona to Amsterdam was delayed and they just booked me off the flight. So I didnβt even get the chance of trying to get my flight to Bremen.
- Barcelona-Bremen
- Economy
- Successful claim
Christopher M
Verified | Nov 19, 2025Amsterdam-Nairobi
Economy
The day I landed in Nairobi, I filled out the baggage claim with the airport and was told my luggage will be delivered to the address I provided the next day of Nov, 9. I traveled for a hiking trip so because I did not have my items, I had to rent gear and buy clothes. Four days passed and I returned from my hike and found my luggage still wasn't delivered. After multiple phone calls with KLM and Nairobi Airport, my luggage was finally delivered after the fifth day. This has been frustrating not only because I did not have my belongings for a significant time but also because I was told it would be delivered many times but it wasn't after five days of waiting.
- Amsterdam-Nairobi
- Economy
Lukasz K
Verified | Nov 19, 2025Gdansk-Aberdeen
Economy
Successful claim
I am seaman traveling on board the vessel. Due to delay of the luggage I had to purchase essential clothes and accessories. From hotel to shops I used taxi which was justified in bills.
- Gdansk-Aberdeen
- Economy
- Successful claim
Michelle R
Verified | Nov 19, 2025Amsterdam-Δ°stanbul
Economy
In AMS, the gate agents asked for volunteers to gate check bags to IST. I figured it couldn't get lost being gate checked. I was WRONG. After 2 days in Istanbul we were headed to Dalaman for a week of hiking. I was told by Havas, the company KLM contracts with at IST to locate lost and delayed baggage, that they could not guarantee my bag would be delivered to me before I left for Dalaman. I had to shop for some clothes and hiking shoes as the weeklong trip was the main purpose of our trip and I couldn't risk my luggage not arriving in time. This bag delay was highly inconvenient as we had to spend 5-6 hours of our time in Istanbul shopping for hiking gear instead of visiting the sights we had planned. We missed doing some things in Istanbul we were very much looking forward to. I would very much appreciate compensation for the money and time we had to spend unexpectedly due to this mistake on the part of KLM. Thank you! We did eventually receive our bags 2 days later on Friday November 7. 2 bags were missing. One was mine and one was a friend's who was traveling with me. When we filed the claim at the airport they put us on the same reference number, ISTKL28431. The airline did NOT provide any cash allowance. We last saw our luggage in AMS when it was gate checked by the KLM agent at the departure gate. We did not declare the value of our luggage. We were not asked for this information when we filed the claim in IST. No excess luggage fees were paid. We filed a PIR at the IST airport in person with Havas, which KLM uses for their lost/delayed baggage claims.
- Amsterdam-Δ°stanbul
- Economy
Kieran I
Verified | Nov 19, 2025Orlando-Manchester
Economy
Technical problems
I filled on the claims form with the airline but they said itβs been resolved with advisor company which Iβm assuming is you- Orlando-Manchester
- Economy
Richard F
Verified | Nov 18, 2025Birmingham-Marseille
Economy
Claim escalated to airline
1 bag missing, last seen 22/10 as checking in at BHX. Airline report as lost, no cash allowance offered by the airline for incidentals. Baggage within weight allowance. PIR is filed with airline, ref: MRSKL44853
- Birmingham-Marseille
- Economy
- Claim escalated to airline
Remy S
Verified | Nov 18, 2025Nairobi-Mombasa
Economy
I booked the flight for 13:00. I arrived on time and cheeked in I was not told that the flight was downgraded to a smaller aircraft. I was allocated a seat for the 19:00 flight without informing me nor my consent. It is only when I tried to board the flight around 12:40 that I was made to understand that I had been rescheduled for the later flight All attempts to board an earlier flight was futile.
- Nairobi-Mombasa
- Economy
Oskar R
Verified | Nov 18, 2025Vienna-Portland
Economy
When I arrived to USA ( On weal chair) on November 17th 2025, I found my two baggages were missing. Airport worked advice to come back on November 19th (2025) and check for baggage arrival. I received the form "report your delayed baggage online". This is what I do now.
- Vienna-Portland
- Economy
Caroline W
Verified | Nov 18, 2025New York-Geneva
Economy
The PIR document number is AMSKL10620 The flight from JFK to AMS did not have my luggage when I arrived in Amsterdam. KLM staff said the luggage would follow on the next flight. I waited for my bag, so I did not take my Easyjet flight (KBF5BW3, flight to Geneva). I waited for the luggage, but it did not arrive with the next flight. As a result, I had to purchase a ticket on KLM flight 1933 on 9 November 2025 from Amsterdam to Geneva for Euro 565.86 which was not budgeted as part of my trip. I feel I am owed the cost of the ticket I had to purchase because of the lost luggage. The ticket number for my KLM flight from AMS to Geneva is 074 2130778063, 9 November 2025.
- New York-Geneva
- Economy
Emily K
Verified | Nov 17, 2025Dublin-Zurich
Economy
No reason given
they had not agreed with anything mainly just brushing it away to avoid the situation just a bunch of back and forth called- Dublin-Zurich
- Economy
Chantall B
Verified | Nov 15, 2025Cardiff-Amsterdam
Economy
Successful claim
Problems at airport
KLM cancelled the flight 3 hours before claiming the runway was closed at schipol. Next available flight was following morning. I had to get a hotel to stay and wait. When I tried to ask for hotel reimbursement KLM claimed it was the weather- Cardiff-Amsterdam
- Economy
- Successful claim
Isaac N
Verified | Nov 13, 2025Accra-London
Economy
I arrived at Kotoka International Airport at approximately 6:09 p.m. Ghana time for my scheduled KLM flight to LondonβHeathrow via Amsterdam. I was subsequently denied boarding on the grounds that I did not possess a Schengen transit visa for my layover in Amsterdam, despite the Netherlandsβ official transit visa policy on it's website indicating that holders of a valid United Kingdom visa/e-visa are exempt from this requirement. The airline informed me of this decision at the check-in counter and provided no alternative arrangements, assistance, or care. As a result, I was compelled to make an urgent purchase of an alternative ticket on British Airways, which incurred additional costs, including payment for checked baggage that was not included in the new fare. Upon arrival at Gatwick Airport rather than my original destination, Heathrow I also had to pay for train transport to my hotel in Luton. This incident caused significant financial loss, disruption to my travel schedule, and considerable inconvenience. I ultimately arrived at my hotel in Luton later that same day, several hours after my originally scheduled arrival time.
- Accra-London
- Economy
Vincent T
Verified | Nov 13, 2025Amsterdam-Singapore
Economy
You fucked up everything possible
Dear KLM Team, my name is Vincent Thamke I was on the flight from Amsterdam to Singapore with the flightcode YZB2AK. I tried to fill out the refund request on the KLM website which is ironically not available due to technical difficulties. because the pilot was not able to do his job an land the plane we landed 15 flight minutes away on JHB airport in Malaysia. Where we would stand still for 7 hours during this time the crew gave out 1 bottle of water per person which is unacceptable. We were put off with an 15 minute excuse then another 15 minute excuse till a 2 h excuse and so on until we reached 7 h still standing. When people started to walk and stand during this time they were called back to their seats after we finished a 12 h flight completely unacceptable. The ongoing flight to Denpasar was cancelled an people were forced to leaf the plane in Malaysia even most of them never wanted to enter this country. The way the crew handled the situation was catastrophic and showed their incapability to handle a state of emergency. I felt inhuman the way we were treated not even an excuse by the cabin crew the first hours they were happily laughing making a good time while passengers were forced back their seats when they started walking. The acquaintance with the situation is a shame for the company. I demand the KLM company to get in contact with me as quick as possible via my email Vincent.thamke@web.de for further assistance and a possibility to find a refund agreement.Overall
7 hours delay
- Amsterdam-Singapore
- Economy
- Loss: β¬600
- Desired solution
Clay S
Verified | Nov 12, 2025Amsterdam-Rio De Janeiro
Economy
KLM what joke! Nightmare in the Skies. My flight was delayed over 24 hrs due to in flight plane mechanical issues. Takes no accountability for their problems.
KLM CUSTOMER SERVICE RESPONSE Dear Clay S. , I am sorry that your flight KL0705 from Amsterdam (AMS) to Rio De Janeiro (GIG) on 27 June 2025 was disrupted.β― Since the delay to your final destination was less than three hours, the compensation set by the EC Regulation 261/2004 does not apply.β― With regards to the reimbursement of the expenses that you incurred whilst you awaited your rescheduled flight, I am unable to accept your request. The flight delay was inferior to two hours and in this case the EC Regulation 261/2004 does not foresee a reimbursement. Therefore, on behalf of KLM Royal Dutch Airlines, I would like to sincerely apologize for the distressing experience you endured on Flight KL5503 from Amsterdam to Rio de Janeiro on June 27, 2025. We deeply regret the anxiety and discomfort caused by the in-flight fire alarm, the unsettling smell of burning wires, and the subsequent emergency landing in Cabo Verde. Your safety and wellbeing are of utmost importance to us, and we understand how frightening and uncertain those moments must have been, especially with limited communication from our crew. We recognize that the lack of immediate information and reassurance compounded your distress. Furthermore, we sincerely apologize for the extended wait in Cabo Verde without adequate food, water, or updates. The lack of available accommodation on the island, and the decision to reboard the same aircraft, understandably heightened your concerns. We are truly sorry for any fear or apprehension this may have caused. We also regret the additional inconvenience of being diverted to Fortaleza, the insufficient hotel accommodations provided, and the confusion regarding your rebooking and onward travel. Our intention is always to care for our passengers, and we are disappointed that we fell short of your expectations and our own standards during this ordeal. We understand the financial and emotional impact this experience had on you, particularly considering your family circumstances. Please know that we are thoroughly reviewing this incident to improve our procedures and communication in emergency situations, so that future travelers do not endure similar difficulties. We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction. Best regards, Afreen Perween KLM Customer CareOverall
- Mechanical Plane Issues
NONE
- Amsterdam-Rio De Janeiro
- Economy
- Loss: β¬350
- Desired solution
Catalina B
Verified | Nov 12, 2025Hamburg-Rio Negro
Economy
Claim escalated to airline
No reason given
We arrived late from Amsterdam to Madrid and could not get our connection flight to Medellin. We had to sleep in Madrid that night. The airline arranged an hotel incl. dinner and breakfast. We also received a voucher (The code of our flight ticket to Madrid was the voucher) for a restaurant near to the gate. That was good. The transfer to the Hotel was not organized, we took a taxi after waiting one hour for the promised Bus shuttle. The Hotel told us later that the Airline missed to organize the Bus shuttle. Unfortunatly we also had to receive our luggage, it could not directly be forwarded. We had been rebooked to an Avianca flight next morning, via Bogota to Medellin (one additional stop). We arrived in Medellin at 6pm at the 8.11.25. The scheduled arrival time was 07.11.2025 at 3.20pm. A delay of approx. 22 hours. We missed at the end one day of our holiday and payed the Hotel one day without using it.- Hamburg-Rio Negro
- Economy
- Claim escalated to airline
Sambasiva Rao V
Verified | Nov 11, 2025Hyderabad-Portland
Economy
Strike
I created a two tickets and they cancelled the claim for airline disruption without any notice or information. Flight disruptions and missed connections claim : C-10045741.- Hyderabad-Portland
- Economy
Laxman S
Verified | Nov 11, 2025Newcastle-Munich
Economy
My office received a message from KLM, as they booked my tickets, stating that my bag would not be delivered to Munich. When I was returning from Munich and arrived at Amsterdam Airport, my Apple bag tag showed that the bag was still at Amsterdam. I asked a staff member if they could arrange to load it onto my return flight, and she managed to do soβI received my bag at Newcastle. Unfortunately, my bag was also delayed two months ago when I was traveling to America, but I did not know that I could claim my expenses, which I bought there necessary items.
- Newcastle-Munich
- Economy
AndrΓ© D
Verified | Nov 11, 2025Gothenborg-Amsterdam
Economy
First flight: KL1234 - Boarding denied due to extra fuel in the plane Second flight: KL1236 - Cancelled due to airspace being closed
- Gothenborg-Amsterdam
- Economy
Kevin W
Verified | Nov 10, 2025Bristol-Sydney
Economy
The luggage took 7 days to arrive, I just purchased some toiletries, two Polo shirts, shorts , pants and socks.
- Bristol-Sydney
- Economy
Jack G
Verified | Nov 9, 2025Economy
Customer service disappointing. Delayed flight.
Good Morning, awesome had a flight from Dublin to Houston with one stop in Schiptol Amsterdam. Unfortunately due to fog our flight was delayed by hours causing us to miss our connecting flight. I understand weather happens but our issue was that we waited for 6 hours in a line at schiptol airport and still did not get to talk to anyone to get another flight organised. We eventually left due to tiredness and opted to take the flight that was on the machine offered to us for the next day . Due to this we had to stay an extra night in Amsterdam, though the hotel was covered it did cost us money in food, transport and clothing as our cases was still at the airport waiting to be added to another flight. We also then missed a night in Houston, lost money on booked activities and our hotel. I have only claimed for some of the hotel, clothes and food (Β£300) to help us recover some costs. We feel this could've been avoided if we could've just spoke to a member of KLM staff as there was alternative routes we would've happily taken. Thanks Jack- Economy
- Loss: β¬300
- Desired solution
Dunja B
Verified | Nov 8, 2025Zagreb-Grenada
Economy
It was late and if I didnt run like i eood lose my nex to flights ,and i was realy in stres situation!
- Zagreb-Grenada
- Economy
Hdhhdhd V
Verified | Nov 8, 2025Kuala Lumpur-Lima
Economy
They denied me boaridng even though having complete documents according to IATA timatic and immigration
- Kuala Lumpur-Lima
- Economy
Jacopo G
Verified | Nov 7, 2025Florence-Amsterdam
Economy
The flight was cancelled because of a plane problem. We went to Roma the day after then to Amsterdam
- Florence-Amsterdam
- Economy
Ylva H
Verified | Nov 7, 2025Oslo-Manchester
Economy
I had arranged with KLM to receive my luggage at the airport when returning home (since it hadnβt arrived earlier), but when I got to the airport, it was on its way to the apartment I had already checked out of. So I still havenβt received my bag. The bag that went missing was actually a carry-on, but since the flight was full, I offered (after being asked) to check it in as regular luggage. This was done at the gate at Gardermoen.
- Oslo-Manchester
- Economy
Rodrigo G
Verified | Nov 6, 2025Mexico-Duesseldorf
Economy
Successful claim
No reason given
They requested to upload my passport. However, I have already provided the requested document multiple times through your online form/email. It appears there may have been a technical or processing issue, as I continue to receive the same notification despite having fulfilled all requirements. Now the claim has been closed and do not have any contact proceed with the claim.- Mexico-Duesseldorf
- Economy
- Successful claim
Nevada H
Verified | Nov 6, 2025Bergamo-Atlanta
Economy
Terrible Claims handling and customer service.
KLM lost my checked bag that held all of my ski gear and other expensive items and compensated me $600 for whats worth $6000 easily. I was traveling from the United States to Switzerland for a ski trip. The layover flight from Milan Italy to Amsterdam must be where someone stole my bag once they saw the expensive ski gear inside. KLM has made the reimbursement process absolutely miserable. They have a claims department but they purposely do not have number you can call. So you're always speaking to a customer service person who just takes notes. They disregarded the thousands of dollars of receipts for all of the items that I could possibly find. I take a Europe ski trip every year and usually fly KLM. Now I am going to avoid their airline for the fear I have. They do not care about taking responsibility and reimbursing their customers. They make it difficult so you will give up. I have been battling this since January of 2025.Overall
- Terrible customer service and compensation.
- The plane didnt crash.
- Bergamo-Atlanta
- Economy
- Loss: β¬6000
- Desired solution
Marina S
Verified | Nov 6, 2025Zagreb-Nantes
Economy
The KLM flight from Zagreb to Amsterdam was slightly delayed (approx. 20 minutes). Upon arrival in Amsterdam, we proceeded immediately to the gate for our connecting KLM flight from Amsterdam to Nantes. We arrived at the gate at around 9:40 a.m., but boarding had already been closed even though the aircraft was still at the gate. Boarding was denied to more than 20 passengers from the ZagrebβAmsterdam flight. We were informed that boarding had already closed. My AmsterdamβNantes flight was rebooked at Schiphol Airport, and I received a ticket for the 3:05 p.m. flight to Nantes. We arrived in Nantes at approximately 5:00 p.m. The original plan was to pick up a rental car and arrive in SegrΓ©, France, by 3:00 p.m. to observe the manufacturing process for my project scheduled that day. As a result of the delay, I missed both the manufacturing process and the meeting scheduled for 5:00 p.m.
- Zagreb-Nantes
- Economy
Mohammadmaazkhan P
Verified | Nov 5, 2025Johannesburg-London
Economy
My flight from Johannesburg was scheduled to depart at 11:30 PM, but it actually took off at 12:10 AM. The scheduled arrival time in Amsterdam was 10:35 AM, but the flight landed at 11:00 AM instead. I had a connecting flight from Amsterdam to London City Airport, which was scheduled to depart at 11:35 AM and arrive at 11:40 AM. However, because my first flight was delayed, the boarding for my connecting flight had already closed by the time I arrived. I was supposed to land at London Heathrow at 11:40, but I actually landed at 5:00. Even after landing, we were not allowed to leave the aircraft because there was no available runway or gate for us to disembark. So instead of arriving at 11:40, I reached at 5:00, and even after that, we had to wait inside the plane.
- Johannesburg-London
- Economy
Ezekiel G
Verified | Nov 5, 2025London-Rio De Janeiro
Economy
Successful claim
My fiancΓ©e and I flew LHRβGIG on 25 October 2025 for a wedding and surprise proposal. Our checked 23kg suitcase never arrived in Rio, remained at Heathrow, and when returned on 5 November, it was damaged with items missing (Creed Aventus 100ml, YSL Libre Intense 90ml, Gucci sliders size 4, Balenciaga Speed Sock trainers size 11). We had no clothes or essentials for key events, causing major distress. I am requesting reimbursement for essential purchases and compensation for the damaged/missing items and disruption to this once-in-a-lifetime trip. Receipts and supporting evidence attached.
- London-Rio De Janeiro
- Economy
- Successful claim
Eduardo B
Verified | Nov 5, 2025Schonefeld-Inverness
Economy
The flight from Berlin was delayed, the team tried their best but we did not make it, I'd like to get compensated for the food we had to purchase staying overnight in Amsterdam and also payment for the hotel stayed we did not get to to use in Inverness which was supposed to be room we stayed in when we landed but never made our flight. Unfortunately we couldn't cancel the room and I converted GBP to EUR to make it easier. I've provided receipts and all documentations for me and my son. Id like to commend the staff that helped us get a hotel and flights coordinated.
- Schonefeld-Inverness
- Economy
Mate S
Verified | Nov 5, 2025Bristol-Split
Economy
No reason given
Flight from Bristol to Amsterdam kept being pushed out, in return i missed connecting flight to Split. I was on call with KLM service for over an hour trying to re-book and originally they wanted me to fly to Istanbul and fly back to Split 24 hrs later. Instead i was able to fly to Vienna next morning from Amsterdam and then finally to Split. Ended up needing to eat and sleep at airport yotel in Amsterdam. I also needed to re-book my transfer in Split and they were not able to accommodate the drive so had to find different transfer service from Split. This was all a major inconvenience as i have 4 small children with my wife at home who does not drive and kids have school.- Bristol-Split
- Economy
Raemoon S
Verified | Nov 5, 2025Jakarta-Kuala Lumpur
Economy
When I flew with KLM, I lost my baggage and KLM didn't give me any responsibility for my lost. I lost my suitcase with all my personal belonging inside.
- Jakarta-Kuala Lumpur
- Economy
Diogo B
Verified | Nov 5, 2025Luxemburg-Rio De Janeiro
Economy
Several branded t-shirts (Nike, Adidas, Stussy) A GoPro with its accessories (charger, cable, mount) Cosmetic and skincare products (moisturizing cream, shower gel, shampoo, deodorant, perfume, etc.) Shoes (sneakers, sandals) Pants and shorts Several sweaters and sweatshirts Underwear and socks An electric toothbrush, toothpaste, and other toiletry items A phone charger and an adapter Some jewelry and sunglasses A complete toiletry bag Several caps
- Luxemburg-Rio De Janeiro
- Economy
Soniya M
Verified | Nov 4, 2025Kilimanjaro-Houston
Economy
Strike
The flight was originally scheduled to depart around 1:30 a.m. on October 30. About an hour before check-in, we were informed that all flights had been canceled. The airline did not provide any food vouchers or hotel accommodations. After waiting at the airport for hours, we asked if they could at least arrange us a hotel since there was no update on when they would rebook another flight. All the said was we will see if it's safe outside to arrange that. That was just an excuse to not do anything about arranging a hotel because later on we saw that it was no chaotic outside to were a hotel couldn't be arranged close to the airport. After waiting around the airport for 18 hours with no updates, we were finally rebooked on a flight for November 2. We had to arrange our own hotel stay at our own expense during a time when cash was limited, and the country had shut down internet access nationwide. With riots and chaos breaking out across the country, I felt the airline had completely abandoned its customers by failing to provide food, shelter, or proper communication. It was impossible to remain in the overcrowded airport for two more days until the rebooked flight. With no internet, we could not check flight statuses unless we went to the airport in person, and no calls were going through to reach the airline. On November 2, when our rebooked flight was confirmed, we arrived at the airport only to find out once again that the flight had been canceled without explanation. At that point, all other airlines were operating normally except for KLM+Air France. Once again, we had to cover transportation and hotel costs out of pocket, even though most ATMs around the city were either empty or had very limited cash available. The way the airline handled the situation was the worst experience I have ever had. Being stranded in a foreign country for over four days with repeated cancellations, while other airlines, including Air France, were flying out felt like a nightmare. This was not a professional or compassionate way to treat customers. Everyone felt completely abandoned in the midst of riots, chaos, and violence, with no ability to contact the outside world. I felt extremely unsafe and uncomfortable with how the airline handled everything. Eventually we had to arrange a flight with another airline to finally get home.- Kilimanjaro-Houston
- Economy
Cesar S
Verified | Nov 4, 2025Barcelona-Alesund
Economy
Successful claim
Influence by other flights
The flight was delayed, so we missed our connection in Amsterdam. We were rescheduled to a flight to Oslo, then to Aalesund, our final destination. My partner and I were supposed to reach Aalesund at 16:20, instead we landed in Aalesund at 21:05, overall a more than 3 hours delay. According to the EU Air passenger rights, we are entitled to compensation based on distance (Barcelona to Aalesund is more than 3500 km) and delay at arrival at the final destination (more than 3hours). Therefore, we are formally entitled to the maximum compensation of 600Eur per passenger.- Barcelona-Alesund
- Economy
- Successful claim
Luca B
Verified | Nov 4, 2025Mulhouse-Stockholm
Economy
No reason given
I had to move to Lufthansa reaching final destination very late and losing important professional meetings- Mulhouse-Stockholm
- Economy
Zuzana O
Verified | Nov 4, 2025Vienna-Bogota
Economy
Connecting flight didn't wait!!!!
We traveled on the 24th of October from Vienna to Bogota with connecting flight from Amsterdam. Our flight KL1900 from Vienna was delayed - scheduled departure: 07:05 a.m., actual time of departure: 08:07 a.m, landed at 09:32 instead of 08:55. Our connecting flight's from Amsterdam to Bogota KL741 actual departure was at 10:09. We arrived at the gate at 9.59 running through the airport. Our question is: WHY DIDN'T THE KLM AIRLINE ARRANGE THE PLANE WAIT FOR US??? Our entire group of 11 people (BUBO travel agency) missed the connecting flight to Bogota. If only the plane waited 10 minutes, we would have made it!!! We were really upset and stressed from this situation. We had to wait the ENTIRE DAY in Amsterdam for our replacement flight which had to be through Quito, Ecuador and then had to take another flight to Bogota!!! This journey was very long and exhausting, we missed 1,5 DAYS of our booked travel holiday!!! We missed many scheduled tours in Bogota. Zuzana Oravcova on behalf of entire group traveling through BUBO Agency.Overall
- Our plane on the 24th of October from Vienna to Amsterdam was late. We arrived at our gate in Amsterdam to our connecting flight at 9:59 a.m. and our connecting plane to Bogota took off at 10:10 a.m. Why didn't the plane to Bogota wait for us???
- Vienna-Bogota
- Economy
- Desired solution
Anonymous member
Verified | Nov 3, 2025Amsterdam-London
Economy
Missing bagGage on connection
They didnt send my baggage on my flight. It's being delivered 2 days later by a courier that is unable to contact me but has to contact the hotel. The hotel is not on duty 24 hours and the baggage is to be delivered around midnight. This is a huge inconvenience all around. Not only do i need to stay up but the hotel staff has be awakened as well.Overall
- Connecting flight didnt send my baggage
- nice plane
- Amsterdam-London
- Economy
- Desired solution
Other - They didnt send my baggage on my flight. It's being delivered 2 days later by a courier that is unable to contact me but has to contact the hotel. The hotel is not on duty 24 hours and the baggage is to be delivered around midnight. This is a huge inconvenience all around. Not only do i need to stay up but the hotel staff has be awakened as well.
John M
Verified | Nov 3, 2025Dublin-Catania
Economy
Successful claim
The flight was on Saturday and it is now 1930 on Monday and I have experienced great discomfort in not having my clothes, my shoes and all my personal Belongings which has destroyed my enjoyment of my holiday in Sicily.
- Dublin-Catania
- Economy
- Successful claim
Frantisek W
Verified | Nov 3, 2025Amsterdam-Rennes
Economy
I received my electronic air ticket just 24 hours later. I had to discuss it to get to Nantes. I was asked to wait until my flight leaves to resolve the issue with my valid ticket. What time did you arrive at your final destination? 21:00. The train was very late. What did the airline tell you, and when? I was asked to collect my boarding pass at the gate. I was waiting by the gate when the staff arrived. What assistance did the airline provide, if any? After repeated insistence and a discussion about whether I had to wait for my flight, I managed to get a flight to Nancy. In what way did the incident inconvenience you? I was unable to prepare my lecture for Monday. Did you miss an event or lose money? I had a meeting with my friends on Sunday evening.
- Amsterdam-Rennes
- Economy
Paul D
Verified | Nov 3, 2025Newcastle-Bucharest
Economy
No reason given
WE WERE DELAYED ON AT THE AIRPORT AT TICKETS THEN AFTERWARDS WE WERE MADE TO WAIT ON THE TARMAC IN THE PLANE AS THEY HAD PLACED BAGS FROM ANOTHER FLIGHT ONTO OURS AND SAID THAT IT AS ILLEGAL FOR THEM TO TAKE OFF WITH THEM. WE WERE DELAYED THEN ARRIVED AT 17.10 WE THEN MISSED OUR TAXI WHICH WAS ONLY ALLOWED TO WAIT FOR 60 MINUTES EXTRA WE HAD TO BOOK A SECOND TAXI AT 18.00 WHEN WE WERE AT THE BUCHAREST AIRPORT ITS SELF. WE HAD TO BUY FOOD WITHCASH AT SCHIPOLL AIRPORT WHILST WE WAITED FOR OUR RESCHEDULED FLIGHT WHICH CAME TO Β£30.10- Newcastle-Bucharest
- Economy
Hannah B
Verified | Nov 3, 2025Amsterdam-Norwich
Economy
Successful claim
Weather conditions
Our flight was cancelled at the very last minute β we received notification only after passing through airport security and preparing to board. This caused significant disruption and inconvenience to our travel plans. We immediately sought assistance from a KLM representative at the airport, who confirmed that we would be entitled to claim reimbursement for any reasonable costs incurred as a result of the cancellation, including hotel accommodation, meals, and transport. As it was already late in the day and there were no available onward travel options, we arranged to stay an additional night at the same hotel we had been using prior to our attempted departure. We also had dinner at the hotel restaurant that evening. The cancellation had further knock-on effects beyond the immediate travel disruption. My partner is a teacher and, due to the strict scheduling of term-time commitments, she is unable to take time off during the working week. The delay meant she was unable to return in time for school, and her employer was required to arrange supply cover for her classes at short notice, causing additional inconvenience. We are therefore seeking reimbursement for the reasonable expenses we incurred as a direct result of the last-minute cancellation, in line with the guidance provided by KLMβs representative at the airport.- Amsterdam-Norwich
- Economy
- Successful claim
Sheetal S
Verified | Nov 3, 2025Bangalore-Luxemburg
Economy
Successful claim
I am submitting this claim under EU Regulation 261/2004 for compensation due to a missed connection and arrival delay exceeding 3 hours at my final destination. My itinerary was: β’ Flight 1: BLRβAMS (scheduled departure 02:30, arrival 08:35) β’ Flight 2: AMSβLUX (scheduled departure 09:30, arrival 10:40) The BLRβAMS flight was delayed by approximately 20 minutes, and I was automatically rebooked to a later AMSβLUX flight at 13:30 (arriving around 14:40). However, my inbound flight from Bangalore actually arrived early (around 08:05), and I could have made my original 09:30 connection. I was denied boarding on that flight due to the automatic rebooking. As a result, I arrived at Luxembourg approximately 4 hours later than scheduled. Since the journey exceeds 3,500 km and the operating carrier is EU-based, I am requesting β¬600 compensation under Article 7(1)(c) of Regulation (EC) No 261/2004. The airline did not provide a written document but they simply refused saying they canβt help me and that I should wait here. The fact that I was on high fever and cold. This flight disruption has caused a lot of physical trouble for me. Even my outbound flight from Amsterdam to blr was cancelled and I was rebooked another delayed flight to blr on 10th Oct via Germany lufthansa airline which I do not like to travel from. All these changes has caused a lot of churn for me and has caused me trouble. I want full compensation for such mess that I had to deal with. I have attached all documents related to my case. I look forward to your confirmation and the processing of my compensation within the standard timeframe.
- Bangalore-Luxemburg
- Economy
- Successful claim
Petar D
Verified | Nov 3, 2025Zagreb-Valencia
Economy
Successful claim
Technical problems
We were on schedule on airport in Zagreb but there was technical problems with the plane which lead to us being late to the flight in Amsterdam.We need to wait one day for the flight for Valencia.We got accomodation and no expenses but we should have been in Valencia on practical work by today and we will come tommorow night which makes us 2 days late.Im not sure if I can get any compensation so I made this claim- Zagreb-Valencia
- Economy
- Successful claim
Camille G
Verified | Nov 2, 2025Brussels-Boston
Economy
Technical problems
Hey, just to let you know β my flight to Boston was delayed, so I had to spend the night at a hotel in Amsterdam. Iβll be flying out tomorrow instead.- Brussels-Boston
- Economy
Henriette B
Verified | Nov 2, 2025Oslo-Guadalajara
Economy
Upon arrival in Mexico City, an announcement was made instructing all passengers on international flights to collect their luggage. However, my suitcase did not appear on the carousel. I approached the KLM service desk to report the missing baggage, but the employee informed me that it was not lost and would arrive with my connecting flight to Guadalajara. There were at least four other passengers from the same flight (KL1200 from Oslo on Saturday, 11 October) who also did not receive their luggage, so I was skeptical of the explanation but chose to trust it. Upon arrival in Guadalajara on flight KL8920 (Saturday, 11 October), my luggage still did not appear. I therefore filed a lost baggage report at the airport with AeromΓ©xico. However, the loss occurred during the KLM-operated segment β the flight from Oslo to Mexico City (KL0685, Saturday, 11 October) β and the bag never made it to Mexico City.
- Oslo-Guadalajara
- Economy
Hakan S
Verified | Nov 2, 2025Amsterdam-Singapore
Economy
No reason given
My flight from Amsterdam to Singapore circled over Singapore three times, but then didn't land, landing in Malaysia. It then landed at Singapore Airport from Malaysia. However, it was 3.5 hours late compared to its scheduled landing time. I arrived final destination at 19:54 I miss my company training 1 day which is total 27 days and cost total 9500 Euro- Amsterdam-Singapore
- Economy
Jacqueline M
Verified | Nov 2, 2025Brussels-Newcastle
Economy
Problems at airport
Arrived at Brussles Zaventem two hours beforehand to be told i had no seat on the flight, which was booked an paid for in January 2025, the balie did say that at the boarding gate they would move someone to buisness class an I would then have a seat. This went to plan but but flight was delayed, I was assured I would catch the 13 UUR flight from Amsterdam to Newcastle in time, which unfortunately I did not, after running from one gate to the other an arrived at 12.50 to be told too late, when I looked at departures from there it left at 13.15!!!!! after spending all afternoon there flight was delayed again to Newcastle, problem was no CABIN CREW, I eventually arrived in NEWCASTLE at 18.45, I have travelled with you before but this time a bit let down, I am a woman of 67 years old an to be running is not very healthy, plus on way home my luggage didnt get on the plane with me, an I received it last evening around 20uur at home,- Brussels-Newcastle
- Economy
View more