KLM Royal Dutch Airlines complaints: comments, page 20
2,012 comments
Zeev R
Verified | Oct 23, 2025
Vienna-New York
Economy
Successful claim
Influence by other flights
The flight from Vienna to Amsterdam was delayed and I missed the connection flight. When I landed I got no service and assistance at all. No money or help with hotel, food or transportation. When I asked for help I was actually screamed at. My next flight was only the next day, and I arrived at Jfk only the next day after 18 hrs delay. Also on my new flight I didn't get the special food I ordered on my original flight. I had a special visit in New York on the morning of Sep 30th and I missed it.
- Vienna-New York
- Economy
- Successful claim
Mara Georgina V
Verified | Oct 22, 2025Mexico City-Frankfurt
Economy
Successful claim
No reason given
We were not allowed to take our baggage with us so we didnβt have clothes for the day we arrived neither the next one, and no personal hygiene items (both of my baggage were checked) My connection flight was supposed to arrived on Monday at 17:15 at the end we end up arriving until Tuesday at 9:10 am- Mexico City-Frankfurt
- Economy
- Successful claim
Susan D
Verified | Oct 22, 2025Glasgow-Bilbao
Economy
Successful claim
No reason given
First flight delayed causing me to miss connecting second flight. Then had to pay for hotel room in destination city as a 'no show', even although I contacted the hotel by phone. It was too late to avoid payment. I arrived in destination airport 11 hours after original scheduled time.- Glasgow-Bilbao
- Economy
- Successful claim
Sanjeet M
Verified | Oct 22, 2025Bucharest-Bangalore
Economy
No voucher provided. The File reference was created for the delayed baggage. I have uploaded the same here. I had my medicine box in the baggage. My BP, Sugar and prostate related medicines. I do have Anxiety issue. So had to buy all medicines.
- Bucharest-Bangalore
- Economy
Jacek O
Verified | Oct 21, 2025Amsterdam-Dublin
Economy
Successful claim
Technical problems
nothing was provide by the airlines, i paid for food and water but did not keep the bills it was around 40 euro. I was left alone around mindnight in Amsterdam airport without any help from youe airlines- Amsterdam-Dublin
- Economy
- Successful claim
Hans B
Verified | Oct 21, 2025Economy
Terribele customer service and email response
Tried to call 020-4747747 for a question, but after more than 20 minutes the phone was not picked up. Only music and NO information at all on how many peole were before me or other info on waiting time. Solution: call back option Also email response was terrible. Receive info that there was a problem with delivery.- Economy
Berenice D
Verified | Oct 21, 2025Amsterdam-Sao Paulo
Economy
Technical problems
Due to our flight cancellation, we were rebooked and arrived in SΓ£o Paulo at 5 AM on 13 October, missing our 6 AM connection to Cruzeiro do Sul. The airline informed us of the cancellation shortly before departure (around 1 hour before) and did not provide accommodation or meal assistance. Since there are no daily flights from SΓ£o Paulo to Cruzeiro do Sul, we had to stay in SΓ£o Paulo for two days and only arrived at our final destination at noon on 15 October. This delay caused significant inconvenience, as we incurred additional costs for hotel and meals during our stay in SΓ£o Paulo. Had we flown as originally scheduled, we would have stayed in a house in Cruzeiro do Sul at no cost, avoiding these unplanned expenses.- Amsterdam-Sao Paulo
- Economy
Thang Long T
Verified | Oct 21, 2025Amsterdam-Sao Paulo
Economy
Technical problems
Due to our flight cancellation, we were rebooked and arrived in SΓ£o Paulo at 5 AM on 13 October, missing our 6 AM connection to Cruzeiro do Sul. The airline informed us of the cancellation shortly before departure but did not provide accommodation or meal assistance. Since there are no daily flights from SΓ£o Paulo to Cruzeiro do Sul, we had to stay in SΓ£o Paulo for two days and only arrived at our final destination at noon on 15 October. This delay caused significant inconvenience, as we incurred additional costs for hotel and meals during our stay in SΓ£o Paulo. Had we flown as originally scheduled, we would have stayed in a house in Cruzeiro do Sul at no cost, avoiding these unplanned expenses.- Amsterdam-Sao Paulo
- Economy
Susan C
Verified | Oct 20, 2025Schonefeld-Boston
Economy
Successful claim
No reason given
Because of our delayed flight from Berlin to Amsterdam, the connecting time was very tight. The KLM attendants were diligent in listing the connecting flights that were going to be tight, and the ones that were going to be missed. However, the flight attendants nor the airport staff did anything to help passengers off of the plane first in order to get them to their connecting flights on time. Nothing was done to help us. We could have made our flight, but because we spent 20 mins on the plane de-boarding, when we got to our gate (which we had to run about a mile in order to get to because the gates were on opposite sides of the terminal), they would not let us on the flight to Boston, despite the plane still being there. We were then booked on a flight with a connecting flight to JFK (New York) which meant our travel time was at least 3 hours longer including the travel time to NY as opposed to Boston, and the layover at JFK. We needed to eat something while we waited for our flight to JFK, as we would have had a meal provided to us on the flight we were not allowed to board to Boston and were hungry. We boarded our flight to JFK, had our layover, and arrived in Boston at 10:30pm (as opposed to 4:30pm). Upon our arrival in Boston, after waiting for our luggage, we discovered our bags were still sitting in Amsterdam. We had to go to the Delta booth in order to file a claim. We live about an hour away from the city, so once all of that was done, we had an hour drive home and did not arrive home until 12am after almost 24 hours straight of travel. We got home 7 hours later than when we would have originally gotten home with our original flight. We would have much preferred to stay in Amsterdam overnight in order to get a direct flight to Boston the next day, but the airline did not accommodate this request for us. Our luggage arrived early in the AM (2am) on Sunday 9/28.- Schonefeld-Boston
- Economy
- Successful claim
James M
Verified | Oct 20, 2025Fort Myers-Entebbe
Economy
It was a bag packed by my wife and she was without all of her shoes, cosmetics and dresses for 48 hours. Because we are in a very rural area and all the shops were closed on Sunday and the bag arrived this afternoon. We were not able to purchase any items during the 48 hours. We are just asking for some complimentary compensation for the delay.
- Fort Myers-Entebbe
- Economy
Daniel N
Verified | Oct 20, 2025New York-Barcelona
Economy
No reason given
We had booked a flight with KLM for May 5th. On the 18th, we were suddenly informed that our flight had been changed to an Air France flight departing at 4 PM, instead of the original KLM flight at 10 PM. After contacting KLM, they neither apologized nor provided any explanation for the cancellation and rebooking. They offered no compensation or voucher and even attempted to rebook us on a flight with a layover in Paris. After insisting on a direct flight, we were finally rebooked on a Level flight departing at midnight β which turned out to be a terrible experience. The seats were extremely uncomfortable, there were no blankets or pillows, and no free Wi-Fi. I eventually arrived in Barcelona at 13:26, having missed an important client meeting that cost me thousands of dollars in lost business, as well as professional trust. Overall, KLMβs handling of the situation was deeply unprofessional and completely lacking in basic customer care.- New York-Barcelona
- Economy
Luke B
Verified | Oct 20, 2025Birmingham-Amsterdam
Economy
Strike
Flight was cancelled less than 48 hours before departure and was put on a flight 12 hours later & separated from my friends who was helping me as I have a disability- the airline wouldnβt even put us on the same flight so it was a very difficult experience for me- Birmingham-Amsterdam
- Economy
Jacqueline C
Verified | Oct 20, 2025Teesside-Stockholm
Economy
Problems at airport
Error with paper work caused 15 min delay Then ground staff decided to take a break resulting in another 30 min delay Hence causing us to miss the connecting flight- Teesside-Stockholm
- Economy
Alireza P
Verified | Oct 20, 2025Amsterdam-New York
Economy
Technical problems
Delayed at departure for more than 3 hours, and then upon landing there was half an hour wait for the doors the airplane to be opened and the gate to be connected. I exited the airplane at 22:38.- Amsterdam-New York
- Economy
Temitope Lanre O
Verified | Oct 20, 2025Lagos-Spokane
Economy
KLM Damaged My Baggage β 70+ Days Without Reimbursement, Now My Visa Is at Risk I am extremely disappointed with how KLM has handled my baggage claim (C-9838675) following a recent flight. My suitcase was badly damaged during transit, and despite submitting all required documentation, I have been waiting for over 70 days without reimbursement. Every time I follow up, I receive the same generic response: βWe have received your message and are currently reviewing it.β This has become a cycle of delay with no real progress. As a Flying Blue Priority customer, I expected better service and accountability. Due to KLMβs failure to resolve my claim: I have not been able to purchase a new suitcase, which has prevented me from traveling My Schengen visa is now active and counting down, and I risk losing it entirely I have missed my scheduled travel to Europe, incurring personal and financial losses If my visa expires before this claim is resolved, it will create a serious problemβone that KLM will be responsible for. I am calling on KLM to resolve this claim immediately, and I urge others to be cautious when flying with Air France/KLM. This experience has been deeply frustrating and costly. Sincerely, Temitope Lanre Ogunsanya Flying Blue Priority Member Sincerely, Temitope Lanre Ogunsanya Flying Blue Priority Member: 2051609776
- Lagos-Spokane
- Economy
Temitope Lanre O
Verified | Oct 20, 2025Lagos-Spokane
Economy
KLM Damaged My Baggage β 70+ Days Without Reimbursement, Now My Visa Is at Risk
I am extremely disappointed with how KLM has handled my baggage claim (C-9838675) following a recent flight. My suitcase was badly damaged during transit, and despite submitting all required documentation, I have been waiting for over 70 days without reimbursement. Every time I follow up, I receive the same generic response: βWe have received your message and are currently reviewing it.β This has become a cycle of delay with no real progress. As a Flying Blue Priority customer, I expected better service and accountability. Due to KLMβs failure to resolve my claim: I have not been able to purchase a new suitcase, which has prevented me from traveling My Schengen visa is now active and counting down, and I risk losing it entirely I have missed my scheduled travel to Europe, incurring personal and financial losses If my visa expires before this claim is resolved, it will create a serious problemβone that KLM will be responsible for. I am calling on KLM to resolve this claim immediately, and I urge others to be cautious when flying with Air France/KLM. This experience has been deeply frustrating and costly. Sincerely, Temitope Lanre Ogunsanya Flying Blue Priority Member Number: 2051609776Overall
Good Food
- Lagos-Spokane
- Economy
- Loss: β¬5000
- Desired solution
Other
Johan B
Verified | Oct 19, 2025Amsterdam-Schonefeld
Economy
Technical problems
Plane was initially delayed by an hour due to staff being late, then we took off halfway to Berlin we made an emergency stop due to a person being sick, he was dropped off we waited for an hour in the plane then the captain said hey are going to leave us in Hamburg and we need to catch a train or bus, as they are too late now or something, it did not make sense. We then got told by a random person weβll be driven to Berlin by 11 am, this only happened at 11:50, we then sat in the bus for hours and arrived by 4pm, and we were dropped at Berlin Hautsbahnhof, not the airport. We received no food or drink in this time. From there i took a train to get where i needed to be. What ironic about this is that I upgraded to business class for this flight, what a waste. Never again- Amsterdam-Schonefeld
- Economy
Marko G
Verified | Oct 19, 2025Rome-Stavanger
Economy
I was forced to make a drop-off for a hand luggage. I didn't even have any checked luggage. They took my handbag, they delivered it with a one day delay, and they damaged it. I had basically nothing with me when I landed in Norway.
- Rome-Stavanger
- Economy
Nadine K
Verified | Oct 19, 2025Dublin-Riyadh
Economy
Successful claim
Weather conditions
My flight left Dublin late as a result of storm Amy, I was meant to arrive in Amsterdam at 13.45 and did not arrive until 15.32. I was told my flight would be rebooked and I would have to find my own accommodation for the night as the airline was overcome with the amount of missed connection and cancellations. As a result I missed my connecting flight to Riyadh and got rebooked on the same flight the next day. I arrived a day late to Riyadh, I was arriving to a new job and I had no way of contacting the person who was meant to meet me in the airport on the 4/10/25, when I was meant to arrive. As a result I struggled getting to my accommodation on the 5/10/25 as I arrived late.- Dublin-Riyadh
- Economy
- Successful claim
Benjie R
Verified | Oct 18, 2025Accra-Houston
Economy
Technical problems
I was rebooked on a flight that would take me to New York first but did not work with my schedule and so had to rebook on next flight that matched my original itinerary. I called klm customer service and they facilitated the booking.- Accra-Houston
- Economy
Bishnu B
Verified | Oct 17, 2025Brussels-Copenhagen
Economy
Problems at airport
We were 4 of us travelling to copenhagen.flight was 10:25 depart time from bxl but cancelled. Rearrange for 15:10 from bxl to amsterdam but again delay. That was reason we miss our next flight i meqn reareange connecting flight was sas sk1550. again had to wait for rearrang flight KL 1279 @21:10 butagain delay and we have arrived midnight 00:00. we went to laggage to collect but laggage was not aarive and we receive on Saturday afternoon and we had flight next day Sunday morning. I have bought cloths and some necessary stuff coat DK 2235. I have paid cash and i do not have ticket . I had so many papers. I lost on bus probably. I need lagguge compensation too.- Brussels-Copenhagen
- Economy
Fernando D
Verified | Oct 17, 2025Sao Paulo-Dublin
Economy
Successful claim
No reason given
KLM needs to improve their way to communicate with passengers. It's messy, misleading and confusing. KLM send me a text msg informing the flight delay on Wednesday 15/10 at 15:28 then At 18:53 sent another text msg informing that the flight had changed for the next day and new booking number KL1143. After driving 5h I went to KLM desk at GRU and the flight was not cancelled. This is completely unacceptable. Your messaging was not only misleading but caused significant stress, wasted time, and unnecessary travel. Such disorganization severely impacts your reputation and undermines customer trust.- Sao Paulo-Dublin
- Economy
- Successful claim
Marelise C
Verified | Oct 17, 2025Cape Town-Milan
Economy
Successful claim
No reason given
1. Flight Delay β Cape Town to Milan (5β6 September 2025) β’ Passengers: Marelise Conradie and Dirkie Conradie β’ Original booking reference: 7Y346U (see attached itinerary) β’ Flight details: o Departure from Cape Town: 5 September 2025 at 23h15 (KL598) o Connection in Amsterdam (Schiphol) to Milan: 6 September 2025 at 14h55, due to arrive at 16h35 We boarded the aircraft in Amsterdam, but prior to departure we were informed of a technical problem. All passengers were required to disembark, resulting in a significant delay. We only arrived in Milan at approximately 23h30 that evening, a delay of more than six (6) hours. It is my understanding that under EU Regulation 261/2004, compensation is payable where passengers are delayed by more than three hours at the final destination, unless extraordinary circumstances apply. I therefore wish to lodge a claim for compensation for both myself and my husband.- Cape Town-Milan
- Economy
- Successful claim
Marelise C
Verified | Oct 17, 2025Economy
Additional charges for baggage due to cancellation of the KLM flight on 16 September 2025 from Catania to Rome
Additional Charges β Catania to Rome (16 September 2025) β’ Passengers: Marelise Conradie and Dirkie Conradie β’ Original booking: KLM return flight Catania to Cape Town, via Amsterdam (scheduled departure 16 September 2025 at 21h30) β’ Issue: Due to industrial action at KLM and Air France, our flight was cancelled and we were re-routed. β’ Re-routing: We were rebooked by KLM on ITA Airways from Catania to Rome, with onward flights arranged thereafter. At Catania Airport, ITA Airways refused to honour our original KLM booking which included paid checked luggage. Despite presenting our tickets, we were forced to pay β¬220 for our baggage. We objected and even recorded the incident as proof, but ITA Airways staff insisted that without payment we would not be allowed to travel. I subsequently submitted a claim to KLM (Reference: 5290842733) for reimbursement of these baggage charges. To date, I have received no feedback on this claim.- Economy
- Loss: β¬220
Antonio P
Verified | Oct 16, 2025Portland-Venice
Economy
Terrible customer service poor
I purchased a non refundable ticket. I was attempting to pay for an assigned seat on my return flight from Portland to Venice. I entered the correct card information but you kept declining my purchase. Once I loged out and logged back in couple of times, all the sudden you showed the seat option I was attempting to purchase assigned to my ticket. You also offered a refund option, and I thought this is related to the seat purchase. There was no warning that by accepting this refund I would be cancelling my ticket. I got an email confirmation that my refund has been processed, but nothing that my ticket has been cancelled. When I attempted to check in today I noticed you cancelled my ticket. This is predatory practice, and I will be filing a complaint ECC ( European consumer center) unless you refund me for the extra ticket I had to purchase due to you cancelling my original ticket.Overall
You cancelled my ticket
- Portland-Venice
- Economy
- Loss: β¬598
- Desired solution
Refund
Petr G
Verified | Oct 16, 2025Ibiza-Prague
Economy
Weather conditions
The weather was bad, I understand, but they overbooked my flight with two transfers. I didn't fly until the next afternoon. I wanted to fly first flight in the morning. My daughter had a birthday that day, I promised her I would make it. I called the customer service line and said I needed to reschedule for once in my life because I had to make it to her party. I didn't get home until midnight, I didn't make it. I took the day off on Monday to make up for her birthday.- Ibiza-Prague
- Economy
Shari H
Verified | Oct 16, 2025Amsterdam-Inverness
Economy
In amsterdam there were very rude over the phone. Telling us that the bag was there so they where going to send it to us in Inverness. There was someone with a bag butt it was the wrong one! We are not happy about it. We have been here for 2 days and still nothing. I donβt have underwhere or anything else. I feel discusting!
- Amsterdam-Inverness
- Economy
An D
Verified | Oct 16, 2025Brussels-Bergen
Economy
No reason given
The limb Brussels-Amsterdam om 14/10 was cancelled, therefore I had to drive to Schiphol by car the previous evening and spend a night in the Schiphol Airport Hotel. I also want to add a claim for reimbursement of the Km I drove from Brugge to Schiphol= 0.35β¬/kmx2x250km=175β¬- Brussels-Bergen
- Economy
Simela Jayne L
Verified | Oct 16, 2025Barcelona-Cardiff
Economy
No reason given
My flight was delayed which meant I missed my connecting flight to Cardiff. I managed to get to Bristol but incurred a taxi fee- Barcelona-Cardiff
- Economy
Leonardo G
Verified | Oct 15, 2025Amsterdam-Montreal
Economy
Successful claim
No reason given
The night before my flight I got on the website to do my check in and saw my flight was canceled. No reasons just like that. We call the airline next day and they try to give us another flight. 2 days later this is a very long lay over.- Amsterdam-Montreal
- Economy
- Successful claim
Tumsifu M
Verified | Oct 15, 2025Amsterdam-Dar Es Salaam
Economy
Successful claim
On 16th July 2024 I had a flight from Krakow, Poland (Jana PawΕa II KrakΓ³w-Balice) to Dar-es-salaam, Tanzania (Julius Nyerere International Airport). Flight number KL 1322 (06:35 am) My flight with KLM had a connecting flight at Amsterdam at 10:05 am to leave to Dar-es-salaam (Flight number KL571). But I was then informed that I could not board due to flight being over booked, I was then given a new flight ticket for the next day 17/07/2024, for the flight from Amsterdam to Tanzania (flight number KL0569, 09:24 am) and I was given a denied boarding compensation ticket of EUR 600. And we were provided a hotel for the overnight stay but because of my visa I was told I could not leave the airport because the accommodation provided by KLM was outside the Schiphol airport. I was then advised by the KLM support attendant to get a hotel inside the airport at my expense and that I will be reimbursed. I managed to file my claim and was able to get the EUR 600 compensation, but I have not received the hotel reimbursement of EUR 322.50 at YOTELAIR for 17/7/2024. I have attached my receipt of the hotel. I have been affected by this for it was difficult to make this reimbursement claim even after various calls to the KLM customer service, I had sent emails with no response. It is now a year where I am still waiting and trying to get reimbursed for the money I lost which affected my life.
- Amsterdam-Dar Es Salaam
- Economy
- Successful claim
Russell D
Verified | Oct 15, 2025Bangkok-Inverness
Economy
Successful claim
I was checked in for my flight kl844 10 October Bangkok to Amsterdam to Inverness and was in possession of boarding pass with seat 51H. I was emailed at 00:50 on 10 October saying that my flight was disrupted due to an aircraft change and there was limited capacity therefore I had been issued a new ticket on a different route delaying me by 12 hours, less than 12 hours notice from booked departure time of 12:05. I contacted KLM and was told that there was no disruption and the correct aircraft was used and that I was refused boarding, this was via KLM WhatsApp. I had to pay my hotel to extend my stay and also had to buy additional food, drink etc. I had been emailed a non refundable voucher for Β£130 GBP. I attach photos of all the above. I asked KLM on WhatsApp for voucher, money for my additional costs and was told I would have to submit a claim when my journey ended. I kept the receipts for these, the total was only around Β£25 GBP. I would like to add that this change was not voluntary and I was not asked by the airline if I was happy with this change, this was forced upon me by KLM. I choose to be cash compensated on there website, not for a voucher that they automatically sent to me at the time of the email telling me my flight had changed.
- Bangkok-Inverness
- Economy
- Successful claim
Dr Vasilios S
Verified | Oct 15, 2025Amsterdam-Teesside
Economy
Delayed Baggage Delvery five days
This is the first time I am using KLM, and I am very angry that it took FIVE days for my luggage to arrive. I have been flying around the world for over 60 years and have used different airlines, eg BA, SAA, TWA, et cetera, but the worst one is KLM. The customer service was appalling and very abrasive, and dismissive. Dr Vasilios SilivistrisOverall
- very poor luggage delivery
- none
- Amsterdam-Teesside
- Economy
- Desired solution
Other
Andre L
Verified | Oct 15, 2025Curitiba-Amsterdam
Economy
Successful claim
No reason given
The flight was canceled without prior notice. I was informed less than 24 hours in advance that I would be rebooked on a LATAM flight, which delayed my arrival in Amsterdam by more than four hours.- Curitiba-Amsterdam
- Economy
- Successful claim
Lydia A
Verified | Oct 14, 2025Amsterdam-Accra
Economy
Weather conditions
Our flight was delayed in Geneva and by the time we get to Amsterdam the one going to Ghana was already gone and we stayed at the airport till the next day (Sunday) before we got a flight to Ghana- Amsterdam-Accra
- Economy
Tomasz W
Verified | Oct 14, 2025Aberdeen-Amsterdam
Economy
KLM had no hotel rooms, so I had to organize the accommodation myself
the flight KL 918 21/07/2025 from Aberdeen was about 3 hours late and I missed the next one and had to stay overnight in Amsterdam- Aberdeen-Amsterdam
- Economy
- Desired solution
Expenses reimbursement
Tomasz W
Verified | Oct 14, 2025Aberdeen-Amsterdam
Economy
KLM had no hotel rooms, so I had to organize the accommodation myself
the flight KL 918 was delayed and I missed the next one KLM had no hotel rooms, so I had to organize the accommodation myself
- Aberdeen-Amsterdam
- Economy
- Loss: β¬150
- Desired solution
Expenses reimbursement
Rachita K
Verified | Oct 14, 2025Barcelona-Amsterdam
Economy
Strike
I only spoke with them on the phone, i submitted my claim through the elm website on 24th September, but its not 13th October and i haven't heard anything back nor have I received my compensation- Barcelona-Amsterdam
- Economy
Rachita K
Verified | Oct 14, 2025Florence-Amsterdam
Economy
Successful claim
Strike
We were told about the cancellation 1 day before our flight and our alternative flight got preponed by 1 day, meaning we had to leave our Airbnb and Florence 1 day prior to our planned travel.- Florence-Amsterdam
- Economy
- Successful claim
Stefan B
Verified | Oct 14, 2025Florence-Dublin
Economy
Claim escalated to airline
I didnβt had any clothes apart the one in the lost luggage so I had to buy clothes,jackets and items for personal hygiene and other for the full week in dublin
- Florence-Dublin
- Economy
- Claim escalated to airline
Thorsten M
Verified | Oct 14, 2025Stockholm-Toulouse
Economy
Successful claim
No reason given
I am happy with receiving a quick SMS upon landing, and I got new tickets from the KLM transfer desk in Schiphol. The total delay of my trip was 4 hours 20 minutes.- Stockholm-Toulouse
- Economy
- Successful claim
Lubos R
Verified | Oct 14, 2025Prague-Luxemburg
Economy
No reason given
Flight from PRG to AMS has been delayed due to late arrival of the aircarat, boarding took a long time, then we lost the time slot and I could not make the connection in AMS for the flight from AMS to LUX- Prague-Luxemburg
- Economy
Filip M
Verified | Oct 13, 2025Vienna-Las Vegas
Economy
Our bag was delayed for three days during our stay in Vegas, leaving us without clothes and forcing us to purchase new ones. In addition, we were stranded in Amsterdam due to a flight delay, which resulted in KLM rebooking our flight for the next day. Our bag was stuck at the airport in Amsterdam as well, requiring us to buy extra clothes there too. Due to all of these complications and the significant inconvenience caused, we are requesting the highest category of compensation, and we are attaching our receipts for all related expenses.
- Vienna-Las Vegas
- Economy
Tibor T
Verified | Oct 13, 2025Austin-Budapest
Economy
Successful claim
Problems at airport
When departing from Austin airport, there was a 40-45 min delay (you know better that me) which the captain announcement claimed that due to not arrived flight details. Due to that I missed my Budapest connection. It is in your file as well, when arriving to AMS I was already redirected to AF flight to Paris.- Austin-Budapest
- Economy
- Successful claim
Daire M
Verified | Oct 13, 2025Dublin-Bologna
Economy
Successful claim
No reason given
Plane was delayed and we got In late. We didnβt get to our destination and missed our 2 rooms for our first hotel and had to pay two kore rooms near the airport. We had to buy food also and pay trains- Dublin-Bologna
- Economy
- Successful claim
Nicholas G
Verified | Oct 13, 2025Lisbon-Norwich
Economy
I did get my luggage back on the same day the 8th . But I had to go collect it at my expense ( Β£100 taxi ) late at night as they couldn't deliver it to me in time before I went off shore the following day
- Lisbon-Norwich
- Economy
Tommaso P
Verified | Oct 13, 2025Southampton-Amsterdam
Economy
Successful claim
No reason given
flight KL1072 was late, i lost the connection AMS GOA. i have been rebooked with the next available flight to GOA on October 8th- Southampton-Amsterdam
- Economy
- Successful claim
Alberto P
Verified | Oct 13, 2025Geneva-Split
Economy
Influence by other flights
The flight from Geneva was delayed and in Amsterdam I could not board the direct flight from Amsterdam to Split. I was rebooked via Zagreb. The flight to Zagreb was also delayed and the Flight to Split arrived at approximately 15:45.- Geneva-Split
- Economy
Henry J
Verified | Oct 13, 2025Amsterdam-Norwich
Economy
Successful claim
Weather conditions
The flight was cancelled very last minute, literally as we got through security. Caused a lot of hassle. We were able to talk to a KLM representative at the airport who advised we'd be able to claim back hotel, travel and meal expenses. We stayed at the same hotel we'd been staying at before and had dinner there too. We googled what the reasonable cost of a hotel in Amsterdam was and found that anything from 150-300 was average, our hotel was on the lower end of this range. We incurred two additional train journeys as a result of the cancellation. My partner is a teacher and as such isn't able to take time off during the week, the school was inconvenienced having to get supply to cover her classes.- Amsterdam-Norwich
- Economy
- Successful claim
Paula Cristina G
Verified | Oct 13, 2025Frankfurt-Sao Paulo
Economy
Technical problems
Flight was cancelled when we were already at the gate, I requested support in two different points of assistance of the airlines at the airport and they refused to help me on finding another flight. The support was given for many passengers that was with me on the day but for some reason I didn't get the same assistance. I called 2 times for the company before find a solution. Had to fly only on monday night and lost a very important appointment in the embassy of Italy in Brazil that was scheduled since 2 months for the 13th of october.- Frankfurt-Sao Paulo
- Economy
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