KLM Royal Dutch Airlines complaints: comments, page 22
2,012 comments
Protus F
Verified | Oct 5, 2025Douala-Amsterdam
Economy
No connecting flight and poor customer service
Issue: • I write today to raise a complaint on an issue which has been pending now for 2 months without feedback. • This is related to the delay/cancellation of my flight KL2437 on Wednesday August 6 at 23:55, with no convenient replacement options. Original Plan • I was due to fly from Douala to Amsterdam (coming from the Funeral of my mother-in-law) on flight KL2437 on Wednesday August 6 at 23:55, connecting through Charles de Gaule at 08:10. • In Amsterdam, I was to attend a business lunch for the SEAF (Sports & Education in Africa Foundation) and then travel in the evening to Brussels by train (travel not related to KLM). What eventually happened: • We left late from Douala, and eventually reached late in Paris. • As a result, I missed my connecting flight from Paris to Amsterdam. • I went to the KLM ground staff desk who explained to me that there were no immediate flights to Amsterdam, and the next options were 1) late in the night via Frankfurt, or 2) Next day via Zagreb. • I explained to the staff that this was not possible as I had to be in Amsterdam for a business lunch and then travel out to Brussels for business on same day. • I asked if an alternative could be to have me on a flight to Brussels and the answer, was no. • I was informed there was no option available, and that the only options will be to 1) collect my luggage, 2) use the train to Amsterdam or Brussels, and 3) the agent will file my case in the system so that an appropriate compensation is found for the missed flight, paid extra sit and train tickets What I did: • I collected my ticket in Paris • Decided to go straight to Brussels, which meant missing the business lunch in Amsterdam Status on October 5: • I have had no feedback from KLM You will find attached: 1. Original flight to Douala 2. Screen shorts of flight being delayed 3. My original Train ticket to Brussels 4. The new tickets purchased for Brussels from Paris
Overall
Could not board flight and poor service
Ground luggage staff very supportive
- Douala-Amsterdam
- Economy
Selina H
Verified | Oct 5, 2025Amsterdam-Birmingham
Economy
Weather conditions
Our flight was originally scheduled for 12:00 noon. Then scheduled for 21:10 and then delayed further 22:36. Our fight departed at 23:00. We arrived at 23:00 GMT Wasn’t sure how I was going to get home, due to missing trains etc. We had to pay additional money to keep our hotel room for a longer time to save being stranded. Over all bad experience- Amsterdam-Birmingham
- Economy
Krishma M
Verified | Oct 5, 2025Amsterdam-Birmingham
Economy
Weather conditions
Had to spend money to extend our stay at the hotel which was €40. Then had to spend extra money on food and drinks. Missed the last train home so had to get a taxi home which was triple the price of what the train ticket would have been- Amsterdam-Birmingham
- Economy
Danish K
Verified | Oct 4, 2025London-Houston
Economy
Weather conditions
I let the travel agent deal with the flight. However the Travel Agent had to wait about 45 mins so that the airline could help me with alternate arrangements as the arrangements the airline had made would have seen me arriving at the hotel at close to midnight. When the initial time I was due to arrive was at 13:15 in the afternoon. If the change had not been made I would have missed and evening event.- London-Houston
- Economy
Aino M
Verified | Oct 4, 2025Helsinki-Nice
Economy
Weather conditions
My flight from Finland to Amsterdam was delayed and because of that I didn’t make it to my connecting flight to Nice. I arrived to Nice around 20.00 O’clock when I was supposed to arrive at 11.25. I had to wait in Amsterdam for over 3 hours and had to take another connecting flight to Paris and then to Nice. This caused me to miss almost a whole day of my vacation. This means that I had to buy all my meals of the day from the airport and that is not cheap. I also had to wait in line for almost 2 hours to get help at the Amsterdam airport because only people flying in priority got help from the desk.- Helsinki-Nice
- Economy
Stella C
Verified | Oct 4, 2025Amsterdam-Inverness
Economy
Successful claim
Weather conditions
Our flight should have left at 12:10 today, but has been delayed continuously and is now delayed until 15:00- Amsterdam-Inverness
- Economy
- Successful claim
Hannah S
Verified | Oct 4, 2025Newcastle-Budapest
Economy
Successful claim
Influence by other flights
The plane was too late into Amsterdam to make the connection, next connection was the next day. The KLM desk was shut when I arrived, I asked for help but no KLM staff, no option but to book a hotel in the city as all airport hotels were booked.- Newcastle-Budapest
- Economy
- Successful claim
David F
Verified | Oct 4, 2025Prague-Mexico City
Economy
Delay of the first leg Prague to Amsterdam for almost 3 hours, initial departure time was 6:30 it was taking off at 8 pm, arrived 21:42 and flight was 22:15 when landing was informed that we can take the flight, when arriving to the gate didn’t allow to board, lost appointments for government paperwork which will possibly extend my stay
- Prague-Mexico City
- Economy
Kieran M
Verified | Oct 4, 2025Birmingham-Genoa
Economy
Successful claim
No reason given
Flight 1 delayed Missed connection Total delay resulting in arriving approximately 16 hours later, stranded in airport over night.- Birmingham-Genoa
- Economy
- Successful claim
Paulina J
Verified | Oct 4, 2025Duesseldorf-Poznan
Economy
Claim escalated to airline
No reason given
Hello, my flight from Düsseldorf was delayed and that caused that I will not made to my connecting flight. The KLM representative proposed to rebooked for Lufthansa flight. Düsseldorf - Frankfurt and then Frankfurt - Poznan. Unfortunately flight LH1390 was cancelled and I get to home next day - 4th of October 2025 at 10:05 AM.- Duesseldorf-Poznan
- Economy
- Claim escalated to airline
Nataliia S
Verified | Oct 3, 2025Seattle-Krakow
Economy
Successful claim
Strike
I didn't get any reply from KLM on the day of cancellation. Neither they rebooked my flight. I managed to rebook the flight myself with the help of Delta. KLM airlines replied in a day only. It took me more that 3 hours to figure everything out. Rebooked flight arrived 5(!) hours later to the destination.- Seattle-Krakow
- Economy
- Successful claim
Jay G
Verified | Oct 3, 2025Munich-New York
Economy
Successful claim
Technical problems
This is a joint submission with my wife, Joanne Coffman. We were on the same original flight but booked separately. KLM then rebooked us on separate flights when our original flight was canceled.- Munich-New York
- Economy
- Successful claim
Robert N
Verified | Oct 3, 2025Bristol-Vienna
Economy
Successful claim
Technical problems
The flight KL1905 was cancelled due to technical faults discovered while the aircraft was at the stand - alternative arrangements were made to fly to Vienna on Air Baltic. The flight left Amsterdam at 2000hrs- Bristol-Vienna
- Economy
- Successful claim
Carla C
Verified | Oct 2, 2025Florence-Delhi
Economy
No reason given
No other connection flights available for Delhi in order to arrive in time to have an important meeting in Delhi. I had to come back in Italy cause non solutions has been found at the desk- Florence-Delhi
- Economy
Mary R
Verified | Oct 2, 2025Amsterdam-Edmonton
Economy
Technical problems
Our flight ran into technical difficulties about 2 hours into the flight from Amsterdam to Edmonton and we had to turn back to Amsterdam. KLM rebooked us on a flight leaving the next day (September 24th) at 15:00. We had to spend the night in Amsterdam and were not able to get our luggage. The flight left the next day and we arrived in Edmonton around 16:00 Edmonton time. My luggage did not make the flight and I did not receive my luggage until Sunday, September 28th.- Amsterdam-Edmonton
- Economy
Peio A
Verified | Oct 1, 2025Bilbao-Gdansk
Economy
Successful claim
Strike
They cancelled one of my flights and they gave me option of picking other one that arrived at same hour but it was 6 hours longer. They lost my luggage too in Amsterdam and they sent it the next day.- Bilbao-Gdansk
- Economy
- Successful claim
Bassam C
Verified | Oct 1, 2025Humberside-Luxemburg
Economy
Successful claim
Strike
My Return Flight was cancelled and I was informed by SMS just when my trip started. After several research on internet and KLM site, I managed to contact KLM through WhatsApp, and to my surprise, I was told to contact my travel agency in order to re plan a new flight. This was not much appreciated since I was on a Business trip and had to spend most of my time on the phone to arrange my return flight and accommodation instead concentrating on the purpose of my trip.- Humberside-Luxemburg
- Economy
- Successful claim
Anonymous member
Verified | Oct 1, 2025Aberdeen-Houston
Economy
Terrible customer service informed dealing with baggage delays.
Told my bag would be with me the next day after having. Courier service informed me that my bag was booked for delivery 3 days later! Had to make several phone calls to find out this information. Now only getting the bag the day before I leave.Overall
- Lost baggage
- Aberdeen-Houston
- Economy
Mariam O
Verified | Sep 30, 2025Accra-Atlanta
Economy
Problems at airport
My flight was scheduled to arrive in Atlanta at 12.35pm on Tuesday and I was scheduled a half day shift from 2pm -5pm which I couldn't make. Because was rescheduled on a flight to Manchester and then Atlanta. I have lost wages for that day.- Accra-Atlanta
- Economy
Nick S
Verified | Sep 30, 2025Bristol-Hannover
Economy
It basically ruined my trip. Had no clean clothes except for what I bought Sat morning. Shopping was difficult as all shops close early on Saturdays and not open on Sundays. Have been trying to contact KLM for 3 days via phone calls, watts app and Messenger and their website which could never find my details. Finally spoke to someone today who also could not access my details so brushed me off by telling me to use the Air France website instead. I didn’t even have luggage to check in but was forced to put it in hold at departure gate with the promise it would be there when I arrived in Germany. Completely incompetent complaints procedure, especially when it affects someone’s holiday
- Bristol-Hannover
- Economy
Jose Pedro M
Verified | Sep 30, 2025Nuernberg-Toronto
Economy
Successful claim
Problems at airport
The plane from nuremberg was delayed 2h because there was only 1 inbond landing lane in amsterdam. Already in amsterdam i lost my connection flight and was rebooked in a flight next day in the morning so needed to get a hotel to spend the night. The new rebook via brussels was in a air canada flight where i downgraded from economy premium to economy standard and dont have access to the lounge because im flying blue gold member and not star aliance.....- Nuernberg-Toronto
- Economy
- Successful claim
Saori O
Verified | Sep 29, 2025Eugene-Stuttgart
Economy
No reason given
Found out the cancellation of my connecting flight from Amsterdam to Stuttgart when I landed from Salt Lake City. No explanation or care was provided. 7 hours of waiting and 1 hour of delay to my final destination. My original itinerary was 17:35 arrival however landed at 23:25 in Stuttgart. The airport connection counter was not helpful at all.- Eugene-Stuttgart
- Economy
Martijn B
Verified | Sep 29, 2025Amsterdam-Porto
Economy
No reason given
Unfortunately I do not wish to proceed with air advisor. Furthermore, the text seems too short. therefore (placeholder text to increase the characters): een vlucht a flight does flying very flyingly- Amsterdam-Porto
- Economy
Cassiel B
Verified | Sep 29, 2025Bergen-Budapest
Economy
No reason given
Dear KLM Customer Care Team, I am writing to claim compensation under EU Regulation 261/2004 for the cancellation of my flight. evans.cass@yahoo.co.uk 0036308240946 Flight details: • Booking reference: X7GMWK • Flight number: KL1170 • Scheduled departure: Bergen (BGO) – Monday 29/09/2025 at 17:45 • Scheduled arrival: Budapest (BUD) – Monday 29/09/2025 at 23:25 I was informed of the cancellation only a few hours before the scheduled departure and was rebooked on the next available flight, departing Tuesday [insert date] at 06:00 and arriving in Budapest at approximately 11:00, resulting in an arrival delay of roughly 11½ hours. Under EU Regulation 261/2004, for flights of more than 1,500 km within the EU/EEA where passengers are notified of cancellation less than 14 days before departure, passengers are entitled to €400 compensation, unless the airline can demonstrate that the cancellation was caused by extraordinary circumstances. No such explanation has been provided. In addition, I request reimbursement for any reasonable expenses incurred during the delay (meals, refreshments, accommodation, and transport) in accordance with your duty of care. I have attached receipts for these expenses. Please confirm receipt of this claim and advise when I can expect payment of the €400 compensation and any reimbursements. Thank you for your attention to this matter. Kind regards, Bohus Roper Cassiel- Bergen-Budapest
- Economy
Maria W
Verified | Sep 29, 2025Barcelona-Amsterdam
Economy
Successful claim
Checked in like normal at 4:47 am. When it was time to board not only am I zone 5 but they begin to let passengers in as I’m close to the line they firstly stop boarding and we are waiting in line for so long I had to sit on the floor, we begin moving again and when I’m about to scan the lady asks what is my final destination and I say Amsterdam she makes me stand behind this man and proceeds with the next person. Then they announce that 18 of us can’t enter as it’s full. We had to collect our baggage which took 1.30 hours to arrive and on top of that wait in the check in booth for so long. Luckily I got on another flight but had to wait 14 hrs in the airport with no compensation, the lounge didn’t let me in so I was there for so long plus I was sick. Not only was ,y new flight delayed but I finally got back to Amsterdam at 10:40 pm meaning I spent 13+ hours in the airport with no help nor did they offer me any food or nothing.
- Barcelona-Amsterdam
- Economy
- Successful claim
Laurence P
Verified | Sep 29, 2025Birmingham-Athens
Economy
Weather conditions
As well as my total flight time being delayed for over 3 hours I had to spend the entire time in Greece with no luggage, although I did pick up some emergency items it was very difficult to work without the tools, chargers, clothes and other items in my luggage .- Birmingham-Athens
- Economy
Signe Winther P
Verified | Sep 29, 2025Billund-Valencia
Economy
Successful claim
Problems at airport
My first flight (BIllund to Amsterdam) was significantly delayed due to, I believe, airport logistics. This meant that I missed my connection flight to Valencia. I was rebooked on another flight but arrived to VLC four hours late.- Billund-Valencia
- Economy
- Successful claim
Anonymous member
Verified | Sep 29, 2025Milan-Cardiff
Economy
Schlechter Kundensupport beim Ausfall
good evening my name is Yves Wolf and unfortunately my flight from Milano Linate(LIN) to cardiff international airport (CWL) got cancelled and i wash rebook for flight in Tuesday night where I’d need to sleep at the airport in Amsterdam (8.15h) lay-over. I that checked for the backwards connection and the tickets are way cheaper compared to what i paid for my cancelled flight connection (LIN 1.00pm-4.45pm CWR). Additionally i need to stay one additional day in Milan (additional hotel costs which i want a compensation for). Moreover, I tryed via the customer service which one responded via phone! The online tool just suggested that i should wait and take the flight i was rebooked to or i could change the connection online but when i tryed to change the connection they said I’m not eligible for the change and there’s no alternative connection.Overall
- flug umgebucht mit 8h layover in Amsterdam (nicht vorhanden im orginal Flugroute)
- funktionale Hinflugverbindung
- Milan-Cardiff
- Economy
- Loss: €48
- Desired solution
Expenses reimbursement
Miljenko S
Verified | Sep 29, 2025Amsterdam-Zagreb
Economy
Successful claim
Strike
i have lost entire working day, as the only rebooking option was earlier in the day. And than, my flight that i was rebooked for was delayed couple of times during the day- Amsterdam-Zagreb
- Economy
- Successful claim
Philip M
Verified | Sep 28, 2025İstanbul-Milan
Economy
Successful claim
Technical problems
The first flight delayed so I couldn’t catch the connecting flight, reprogramming a new one the morning after- İstanbul-Milan
- Economy
- Successful claim
Maryam S
Verified | Sep 28, 2025Manchester-Vancouver
Economy
My baggage was delayed it was 6 I received 6 but one of them was wrong bag they brought Wrong bag I sent one of them back at same the day brought the delay baggage it’s 2 months I haven’t received it yet
- Manchester-Vancouver
- Economy
Christof A
Verified | Sep 28, 2025Amsterdam-Inverness
Economy
Successful claim
I was on the flight KL0903 from Amsterdam to Inverness on Monday 15 september 2025. The luggage got stuck in Amsterdam. I got everything back on thursday 18 september 2025. As I did not have any spear coloth and I participated at a congress, I had to buy some cloths. And as my 2 posters for the congress got stuck as well I had to print them in Inverness. KLM said that they would provide cash up to 1920 Euros. I payed 441.91 Pounds for new cloths and the printing of the two posters.
- Amsterdam-Inverness
- Economy
- Successful claim
Nanki B
Verified | Sep 28, 2025Edinburgh-Munich
Economy
Successful claim
Our luggage was delayed by KLM on our journey from Edinburgh to Munich via Amsterdam on 13 September. The initial flight from Edinburgh to Amsterdam was delayed, which likely caused our baggage to miss the connection. We arrived in Munich on time in the afternoon, but our luggage did not arrive with us. Since we were continuing to Innsbruck by train the same day, this caused significant inconvenience. Rohan Kapoor’s luggage was delivered to our hotel in Innsbruck on 14 September around 19:00. Nanki Bedi’s luggage was only delivered on 15 September around 20:00—just one evening before our return to Edinburgh on 16 September. As a result, we were without our belongings for the entire duration of our stay and had to make essential purchases for 13–15 September. It is important to note that these bags were originally intended as cabin baggage. However, KLM required us to check them in at no cost, citing insufficient cabin storage space. Despite this, the airline failed to deliver them on time. Upon discovering that our luggage had not arrived in Munich, we immediately filed a Property Irregularity Report with AHS Aviation Handling, the designated baggage service provider for KLM.
- Edinburgh-Munich
- Economy
- Successful claim
David C
Verified | Sep 27, 2025Newcastle-Palanga
Economy
Successful claim
Technical problems
I want to claim for the compensation for this flight which caused me not to arrived in Palanga on the schedule. They rebooked it but still caused me lots of stress in Amsterdam since they also lost my luggage that time. So I didnt have my things on me when they gave me hotel to stay.- Newcastle-Palanga
- Economy
- Successful claim
Christine S
Verified | Sep 27, 2025Oslo-Luxemburg
Economy
No reason given
I found the help at the airport was inexistant. We got a card with a qr code to book ourselves on the next flight if any the same day.( I was lucky to get one!). I got a message email at 17.15 saying i was rebooked on the next after i did the QR code). I paid un upgrade in « manage my booking » of 69 euros to accès the lounge and dinner and for the waiting time , as we did not get any vouchers. I had to pay the taxi with the night fare prices as we came very late (23.18)- Oslo-Luxemburg
- Economy
Karin H
Verified | Sep 26, 2025Prague-Austin
Economy
No reason given
While traveling by train to Prague, my first flight—which was supposed to connect to my onward journey to the U.S.—was cancelled. This was an important business trip. I began looking for alternatives. After some time, KLM rebooked my ticket, but with an additional necessary transfer in Vienna. I only had one hour for each transfer in Vienna and Amsterdam. Considering possible flight delays, I might not have made my flight from Amsterdam to Austin. Therefore, I decided to purchase a ticket from a competing airline, which guaranteed I would make the connection in Amsterdam. I did not request a refund for the cancelled flight because it requires providing the booking number, and I was concerned that doing so might cancel my flight to the U.S. I also called KLM’s customer service line, where I was told I could request a refund for the cancelled flight after my return. That is why I am doing so now. I was not able to submit the request through the KLM website.- Prague-Austin
- Economy
Jannik Emil Buus N
Verified | Sep 26, 2025Accra-Aalborg
Economy
Strike
Tuesday September 16 we noticed that a warning for strike was noted in the KLM app for the 17th (The day we were to fly home) When we noticed the alert, we contacted the local KLM customer service line (+233 24 242 6520) and were informed that the flight would be cancelled. We then got informed that the options we had were to fly that Tuesday the 16th which we were unable to do or to wait and fly the 18th instead (1 day later than planned) We arrived in Aalborg 24 hours later than planned We didn't received anything else other than what we already paid for except we lost the seat reservations We had to extent our hotel stay a night- Accra-Aalborg
- Economy
James H
Verified | Sep 25, 2025Economy
Awful luggage experience and customer service
I was traveling to Glasgow for a wedding - all of my medication, suit, styling products and clothes were in my suitcase. Due to the strike by KLM ground staff and a very tight connection (had to run from my arrival to the departure on the other side of the airport), my luggage didn't make it. Though it arrived later that afternoon the courier service never delivered as promised. I waited two days for my things to arrive and had waited around for it all the first day hoping to receive my things. It was such an inconvenience and since I booked on DL - KLM wouldn't offer assistance, then Delta because I flew on KLM were zero help in finding out any information about my luggage. I am a GOLD Medallion on Delta and this is the first time they treated me this poorly. I spent an additional $73 in phone charges trying to get in touch with someone at KLM since Delta refused to assist me! I would like my baggage costs 84 GBP and $73 USD in phone charges returned by the airline if not additional mile compensation.Overall
- Poor customer service when my luggage didn't arrive and no one at Delta, KLM or Air France were willing to assist me or give me any answers. Had to buy more clothes and products that I didn't need - I have status on Delta and was treated awfull
- that I received my luggage just before I had to leave for my friend's wedding - 2 days later... so not so much a positive
- Economy
- Loss: €700
- Desired solution
Miriam Y
Verified | Sep 25, 2025Barcelona-Alesund
Economy
Successful claim
Influence by other flights
Our flight was supposed to land originally at 13:25. We had a short connection of 55 minutes. Due to a strike from the air controllers in France we were delayed in the departure for 1 hour. We lost our connecting flight and now we have to take two flights to arrive to Ålesund. We were supposed to arrive at 16:20, we are arriving now at 21:05 ( four hours late). It is now a hassle as we have to take one extra flight to arrive at our final destination. Now we have to go first to Oslo and then Ålesund.- Barcelona-Alesund
- Economy
- Successful claim
Diane M
Verified | Sep 25, 2025Amsterdam-Belfast
Economy
No reason given
I spoke in person at the KlM desk where I canceled my flight I was automatically put on for the following day which I could not take I had to get back home on the 16th. I bought a flight with another airline and was told come on and claim back. Staff were very helpful- Amsterdam-Belfast
- Economy
Diane M
Verified | Sep 25, 2025Athens-Belfast
Economy
No reason given
I have spoke to the airline in person. They explained for me to go online and claim back for my expenses.- Athens-Belfast
- Economy
Lauren H
Verified | Sep 25, 2025Manchester-Shanghai
Economy
I only received my suitcase on the day I arrived back in the UK. I was provided no cash or update regarding my suitcase, as it was filed as 'lost' & 'could not locate' for the whole trip.
- Manchester-Shanghai
- Economy
Adina Georgiana G
Verified | Sep 25, 2025Bucharest-Amsterdam
Economy
Strike
Because I planned my trip before 2 months,I had to inform the People I am working with that I have to be replace în that day and they took one day off from my holiday,and more than that I lost money I could make on my work in that day. It was about 25 of september working day but because I had to inform them before they put me free în that day,and I cannot take back that working day. I am șelf employed,I have to rent a place where I pay daily 210 euros and the rest of the money are my profit,we are talking about a profit that can be 1000 euros more or less.- Bucharest-Amsterdam
- Economy
Jossy A
Verified | Sep 25, 2025Dublin-Lagos
Economy
Successful claim
No reason given
I was meant to travel to Nigeria on Monday 22nd September to enable me attend a meeting on Tuesday the 23rd but on getting to check-in desk I was informed that the flight was cancelled, no reason given and that I have been rebooked for the next day through France instead of the original Amsterdam. Hotel accommodation was offered to me. I was delayed for one day.- Dublin-Lagos
- Economy
- Successful claim
Trude B
Verified | Sep 25, 2025Dubrovnik-Raleigh-durham
Economy
Strike
Our flight was canceled which led to a 24 hour delay. This required new flights, a hotel and meals, not to mention missed work.- Dubrovnik-Raleigh-durham
- Economy
Andrew S
Verified | Sep 24, 2025Aberdeen-Nice
Economy
Successful claim
Strike
Our flight was cancelled within two days of the departure. After finally getting through to customer services they rebooked our flight with a different airline for the same day. However this now meant we had to get up at 4 am and get three different flights before getting to our destination. With two small children this has been a very stressful and disappointing situation. What has made it worse is when we checked in we were told we were checked in all the way through, however once we arrived for our final flight we were told we hadn't checked in and there was no longer space. They have now re booked us on a later flight betting in at 11:25pm meaning the children won't get to a bed until close to 1am meaning they have been up and travelling for roughly 21 hours.- Aberdeen-Nice
- Economy
- Successful claim
Birgit S
Verified | Sep 24, 2025Helsinki-Amsterdam
Economy
Successful claim
Strike
My husband already explained what happened. KLM cancelled todays 23/09/2025 flight from Helsinki to Amsterdam. This do to a strike of their employees.- Helsinki-Amsterdam
- Economy
- Successful claim
Helen B
Verified | Sep 24, 2025Lagos-London
Economy
I was supposed to travel to London from Nigeria at 11pm on Monday via klm. It wasn’t direct. It was from Lagos to France, France to Amsterdam , Amsterdam to London. I got to the airport at 8 and my flight told me due to operational reasons that I couldn’t fly and I didn’t go. Not as if the flight was cancelled but I was told I couldn’t go. I obviously had commitments and I couldn’t meet them. I want compensation as I’m truly upset. I had commitments i needed to make and was banking on catching this flight. It wasn’t even cancelled and I was denied entry for operational reasons. Nothing was wrong on my side. I have also had to make some payments myself but k don’t have proof as these were cash payments made in Nigeria! I need compensation
- Lagos-London
- Economy
Olle K
Verified | Sep 24, 2025Birmingham-Gothenborg
Economy
Successful claim
Problems at airport
First the flight got delayed because the airplane was late but then it got even more delayed because it was a woman who was so scared of flights that she got a panicattack. Because of that I missed my connecting flight to Gothenburg since it took more then 1,5h to get her of the airplane. This resulted that I got an hotelroom at Amsterdam airport and needed to take the first flight the next day.- Birmingham-Gothenborg
- Economy
- Successful claim
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