KLM Royal Dutch Airlines complaints: comments, page 23
2,012 comments
Nripangana S
Verified | Sep 23, 2025Amsterdam-Delhi
Economy
Terrible Customer Service at Schiphol Airport by KLM in managing customer request for transfer of checked in luggage from KLM to Air India flight
Dear Sir/Madam We were passengers Miss Nripangana Saikia and Mrs Purabi Saikia having PNR XPNVFV and travelled on 22nd September 2025 from ARUBA to DELHI by Flight KL 765 (ARUBA to AMSTERDAM) and KL 871 (AMSTERDAM to DELHI). Upon arriving at Amsterdam we went to Terminal 2 Gate F6 as appeared in the KLM app however, we were denied boarding by Gate officials saying we were late to report at the Gate though we did not hear any announcement made that the last call was made for Boarding of KL 871 and therefore we missed the flight to Delhi and had to buy fresh air tickets from AMSTERDAM to DELHI for same day 23rd September 2025 and reported at transfer to enquire about our checked in luggage. We were asked to pay Euro 800 to get the our checked in baggage to be transferred from KLM to Air India logistics for our flight AI 156 from AMSTERDAM to DELHI and after showing our new air ticket and making payment we proceeded to board the flight Ai 156 but even after last minute cheking our luggage did not arrive and we had to take the flight Ai156 to Delhi without our checked in luggage which KLM ground staff should have already handed over to the Air India staff. We ask you to kindly arrange to rebook our luggage now from AMSTERDAM to DELHI and further to GUWAHATI as we have connecting flight on 24th September 2025 to GUWAHATI from DELHI. Nripangana Saikia and Purabi Saikia
- Amsterdam-Delhi
- Economy
Nripangana S
Verified | Sep 23, 2025Economy
Terrible Customer Service at Schphol airport. We paid Euro 800 to get our luggage transferred to Air India AI 156 flight but it was not done.
After paying Euro 800 for luggage transfer from KLM Airlines to Air India, the luggage did not arrive at in the Air India Flight and we had to board the flight leaving our luggage behind with no assurance and guarantee when or how KLM will return our luggage to us in India. We have money receipt issued by KLM Transfer officials but the luggage were not transferred to our Airlines though we showed our air tickets to the officer in the transfer desk, We missed our original KLM flight KL 871 from Amsterdam to Delhi and had to buy fresh Air India tickets. Passenger names Miss Nripangana Saikia and Mrs Purabi Saikia. We had arrived at Amsterdam from Aruba via KL 765 and had connecting flight to Delhi via KL 871 which we missed. After missing our flight We met the transfer KLM officials who asked us to show our new tickets to retrieve and transfer the luggage to the airlines whose tickets we purchased. We inquired in the boarding gate G6 at Sciphol Airport where the AI 156 was to board and our flight was scheduled at 8.40PM but ran 1 hour late but still till the time of boarding of A1 156, our luggage were not handed over by KLM to Air India Staff at Schiphol. Now we are travelling back to Delhi without our luggage even after paying Euro 800 to the KLM airlines at the transfer desk. Kindly respond back to ashok.saikia1967@gmail.com and nripanganasaikia@gmail.com Thanks Nripangana Saikia and Purabi SaikiaOverall
Poor customer service and baggage handling
- Economy
- Loss: β¬800
- Desired solution
Other
James Campbell R
Verified | Sep 23, 2025Leeds-Kilimanjaro
Economy
Pain inflicted by a KLM stewardess
Poor service Dear sir, I've tried numerous time on the KLM website to try and register a complaint. My booking reference : XIHHMO I flew from Leeds Bradfor on 09 September to JRO Kilimanjaro via Amsterdam. I returned on 19 September from JRO Kilimanjaro to Leeds Bradfor via. Amsterdam. I was in a partly of 3. On my outward journey one of our bags was delayed. This was not an issued as due to the short transfer time in Amsterdam I had scheduled an extra day stay in Moshi - Near the airport in case this problem occurred - The reason for our trip was to have a ceromany to spead the ashes of my later parent on the steps of Kilimanjaro. Unfortunately the KLM flight to JHRO Kilimanjaro on the 10th of September 2025 was cancelled - No reason was advised. This cause problem with the ceromany and other people who had taken time out for the spreading of my parents ashes. The Missing bag was eventually delivered to the gate of a game reserve on the 12th of September 2025. This caused a haft day loss in our plans as we had to travel approx. 40 KM to collect the bag. Main complaint. On the return flight KL 567 on the 19th of September 2025 after the fligh had left Dar on route to Amsterdam I was asleep in my seat 35K in the crash position (I am a largist person so my head was resting on the TV screen at the back of seat 34K. From what I could understand the seat 34K would not recline. A stewdess attempeted to make seat 34K recline. She did not wake me or request me to sit up. She forcefully rammed the seat backwards into my neck causing a very shaarp and severe pain in my neck. When I questioned her and requested her name I was told no names are provided. Due to the pain and total lack of concern by the stewardess my language my not have been the best. My daughter asked the stewardess for pain killings and was given 2 paracetoml but still none of the KLM crew asked how I was or showed any concerns. On arrival at Amsterdam after exiting the flight the security people at the transfer station saw my discumfert and asked if I need medical help - I had to decline as we only had 1 and 1/2 hours to get our next fligh. At a coffee station I was again asked if I need any medical help. I amases me that the crew of KL 567 had ZERO concern about my condition. I have spoken with the NHS in England am arranging to see a practisioner as I am still not happy with my neck. I am still in pain with my neck. -- Regards James C Rayner Personal - 07889 384013 Personal - Jcrayner@btinternet.comOverall
- Dear sir, I've tried numerous time on the KLM website to try and register a complaint. My booking reference : XIHHMO I flew from Leeds Bradfor on 09 September to JRO Kilimanjaro via Amsterdam. I returned on 19 September from JRO Kilimanjaro to Leeds
Flighs on time
- Leeds-Kilimanjaro
- Economy
- Desired solution
Other
Arthur F
Verified | Sep 23, 2025Helsinki-Amsterdam
Economy
Successful claim
Strike
KLM informed us via their app that our flight on Wednesday 24/09/2025 was cancelled due to strikes of the their people at Schiphol. We could shorten our holiday in Finland by one day and fly 24/09/2025 back to Schiphol Amsterdam airport. We had to redeliver our rental car one day earlier and cancel the last night in a B&B. Both non refundable.- Helsinki-Amsterdam
- Economy
- Successful claim
Tancsics G
Verified | Sep 23, 2025Humberside-Budapest
Economy
Strike
On Monday I got information from Connectticket that my flight on Wednesday will be cancelled because of a KLM strike. I was already at Shipol airport. The next flight was at night. The problem is I couldn't get home in time, and there was no public transport after 22:00. I'm not living at the capital of Hungary- Humberside-Budapest
- Economy
Shaun W
Verified | Sep 23, 2025Humberside-Amsterdam
Economy
No reason given
Now seeing the progress of your help I see that I have a claim for the 1 st flight from Humberside to Amsterdam KL0974.16 Sept. This is for the connecting flight Amsterdam to LinkΓΆping KL1247. 16 Sept, to which was missed due to earlier flight being delayed, this leaving me stranded in Amsterdam Airport for ca 24 hrs. I flew home to LinkΓΆping 17 Sept 21:10- Humberside-Amsterdam
- Economy
Hawa D
Verified | Sep 23, 2025Stockholm-Porto
Economy
Successful claim
No reason given
The company provided us with a hotel voucher food voucher of 15 euro and hotel shuttle voucher. The flight was scheduled on Monday initially and got rebooked for the next morning, I had to spent the hotel in Amsterdam with no toiletries or change since my bag was checked in, the hotel provided a small toileterie bag but no change or pyjamas. I missed the start of my meeting as we are supposed to reach at 10:40 against around 11 pl the day before initially.- Stockholm-Porto
- Economy
- Successful claim
Oliver H
Verified | Sep 22, 2025London-Amsterdam
Economy
Successful claim
No reason given
Thank you for this opportunity. Firstly, my flight over Wed 17 Sep was also already cancelled. the day prior and I had to take the 7:10am AMS - London CIty. But this claim is not for this. I let this slide. However, my Friday 19th 10am flight was cancelled the day prior again, and then I was put on the 7:45am flight from London City to Amsterdam. At 4:04am I was emailed to say my new flight was also cancelled. I had not seen this of course, as I was up at 5am to be at the airport at 6am, only to find this flght was also cancelled. I was put on the 5pm flight from Heathrow I think it was. I however, asked to be put on the 14:45 flight from Heathrow instead. It was a very stressful day for me with all the travel, the missed worked and new expenses face. WHat was also hard was my colleague that original booking was made with and who was scheduled on the original 10am flight, got put on a 8:45am flight that was ok, and for an unknown reason from our travel partner atpi, I was put on the 7:45am, that thus got cancelled. Thanks for this chance to explore compensation. I hope I have passed on enough evidence, or welcome to reach out to me Many thanks Oliver Hicks- London-Amsterdam
- Economy
- Successful claim
Alexandra B
Verified | Sep 22, 2025Manchester-Las Vegas
Economy
My sister (Gabriella) had been in contact with both the airline KLM and Virgin Holidays whom we booked a package holiday through. KLM said we had to talk to Virgin, and visa versa. Nobody was taking accountability for the over 24 hour delay we experienced. Our flight from Manchester to Amsterdam was delayed, so when we got to Amsterdam they told us we had missed our connecting flight, which meant we had to stay overnight in Amsterdam. We were provided a hotel and transport by KLM, but they did not take accountability or let us discuss compensation with them. We ended up missing an entire day of our holiday, which we have not been compensated for either.
- Manchester-Las Vegas
- Economy
Alexander Chikwado O
Verified | Sep 22, 2025Dublin-Lagos
Economy
Successful claim
Technical problems
I had booked for a trip to my country (Nigeria) for a very important Family event happening on Tuesday 23/09/22 at about 13:00 hours in Enugu State Nigeria. My schedule was with KL1136 leaving Dublin @ 8:55 for Amsterdam and KL 587 Amsterdam to Lagos schedule for 14:35. I had all my plans made including my siblings that will pick me up at Murtala Muhammed Airport Lagos. However I received a sad email from KLM on Sunday 21st September 2025 that the flight is cancelled due to technical issues and that my flight has rebooked with KL 1138 slated to leave Dublin for Amsterdam at 11:10am on 22nd September 2025. Moreover, I travelled from Waterford to Dublin in the very early hours of 22nd September 2025 and received another email for cancellation/rebooking my flight for a different date Tuesday 23rd September 2025. This ugly news didn't only cause me mental stress but also threw my entire family in deep frustration since I will automatically miss the family event slated for tomorrow 23rd September 2025 @13:00. I did everything possible at Dublin Airport to convince the KLM Staff to organise/arrange a flight for me to travel today 22/9/25 following the need for my trip today but their efforts were not successful.- Dublin-Lagos
- Economy
- Successful claim
Paula D
Verified | Sep 22, 2025Las Vegas-Newcastle
Economy
No reason given
We were due to fly home on Monday 15th September from Las Vegas to Newcastle, via Amsterdam. Our flight from Las Vegas was delayed so we missed the connecting flight in Amsterdam. As a result Mrs Dewell was placed on a flight to Newcastle 5 hours later 2120hrs (which was also delayed) and Mrs Vickers was placed on to a flight at 1840hrs to London (which was also delayed).- Las Vegas-Newcastle
- Economy
BorΓ³ka Luca B
Verified | Sep 22, 2025Cape Town-Amsterdam
Economy
Successful claim
Strike
Subject: Compensation claim β flight cancellation due to strike (KLM) Booking reference: YFBXE5 Passenger Name: BorΓ³ka Luca Balla Flight number: KL0598 Travel Date: 16 September 2025 From: Cape Town (CPT) To: Amsterdam (AMS) Dear KLM Customer Care, I am writing to submit a formal claim under EU Regulation 261/2004 regarding the cancellation of my flight scheduled on 16 September 2025 from Cape Town (CPT) to Amsterdam (AMS), operated by KLM. Due to the cancellation and the subsequent rebooking, I reached my final destination with a delay of more than one full day. The new itinerary included an alternative route with a stopover, which significantly disrupted my travel plans and caused financial and personal inconvenience. According to public information and media sources, the cancellation was caused by a strike involving KLMβs own staff, which falls under the airlineβs control and does not qualify as an extraordinary circumstance exempting the airline from its obligations under EU261/2004. I am therefore requesting the following: - β¬600 compensation in accordance with Article 7 of EU261/2004, applicable for long-haul flights over 3,500 km with a delay of more than 4 hours (in this case more than 25 hours). - Reimbursement of expenses incurred due to the delay, including: 1) Accommodation: The BIG Luxury Backpackers β 1 night on the 15th of September 2025 β ZAR 1450 (approximately EUR 73) 2) Meal: ICONS restaurant - ZAR 225 (approximately EUR 11) 3) Transport: Train ticket from Schipol Airport to Brussels Central β EUR 44,90 My final destination was Brussels, where I had planned to continue my journey by train. However, due to the flight cancellation, I missed my original train connection and had to purchase a new ticket. Total reimbursement of expenses claimed: EUR 129 In summary, I am requesting EUR 600 in compensation under EU261/2004, as well as EUR 129 in reimbursement of expenses incurred due to the cancellation. I look forward to your prompt response and kindly request confirmation of receipt of this claim. I have attached all relevant receipts and tickets for your review. Kind regards, BorΓ³ka Luca Balla ballaboro31@gmail.com +36209213008- Cape Town-Amsterdam
- Economy
- Successful claim
Dzianis P
Verified | Sep 22, 2025Krakow-Amsterdam
Economy
Successful claim
Technical problems
My direct flight was replaced by connected flight next day, while there were direct flights the same day. I lost my paid seat. I lost a working day and needed to take PTO losing my vacation balance.- Krakow-Amsterdam
- Economy
- Successful claim
Revel D
Verified | Sep 21, 2025Frankfurt-Boston
Economy
Successful claim
Technical problems
I contacted KLM customer service to be rebooked, they told me they could not help me and i had to connect with Delta customer care who told me KLM would have to rebook me but Delta customer service managed to help me in the end.- Frankfurt-Boston
- Economy
- Successful claim
Shaun W
Verified | Sep 21, 2025Humberside-Linkoeping
Economy
No reason given
Flight KL0974 delayed ca 2 hrs connecting flight KL1247 missed due to this, a 15 E food voucher given but no hotel voucher as all hotels fully booked. I spent the next ca 24 hrs in the airport with very little support given by KLM- Humberside-Linkoeping
- Economy
Andrei T
Verified | Sep 20, 2025Newcastle-Hong Kong
Economy
Successful claim
Influence by other flights
Because the flight from Newcastle was delayed I couldn't get to Amsterdam in time to make the transfer and the flight for Hong Kong already left. The actual problem is that instead of getting there Sunday when my partner could pick me up from Airport because it would have a day off now I will get there Monday at 6am for the first time in China with no one to pick me up and it created a whole new series of problems because I can't get to her place, I will have to spend another 12h in the airport on top of the 14h that the flight was already delayed for- Newcastle-Hong Kong
- Economy
- Successful claim
Nikola O
Verified | Sep 19, 2025Shanghai-Split
Economy
Weather conditions
I am writing regarding my return journey from Shanghai (PVG) to Split (SPU) on 15β16 September 2025. Unfortunately, my trip was heavily disrupted, and I would like to request compensation in line with EU passenger rights regulations. β’ My original itinerary was PVG β AMS β SPU, with an expected arrival in Split at 19:10 on 15.09.2025. β’ The departure from Shanghai (PVG) was delayed by 2 hours, and I arrived in Amsterdam (AMS) at approximately 20:55 instead of 19:10. Because of this, I missed my connecting flight to Split scheduled for 20:45. β’ I was provided with a hotel, shuttle, and a β¬15 meal voucher, but the airline did not provide any further information or explanation. β’ My onward travel was rebooked three times: 1. AMS β Frankfurt β Split (16.09.2025) β cancelled. 2. AMS β Belgrade β Split (16.09.2025) β the BelgradeβSplit leg was not operating. 3. AMS β Gothenburg β Split (16.09.2025) β finally completed. β’ I eventually arrived in Split on 16.09.2025 at 18:45, more than 23 hours later than scheduled. β’ Upon arrival in Split, my luggage did not arrive. It was left behind in Gothenburg and delivered to me only two days later. As a result, I reached my final destination with a significant delay and without my baggage. I kindly request: 1. Compensation under EU Regulation 261/2004 for the delay in arrival at my final destination. 2. Reimbursement for the inconvenience caused by delayed baggage delivery. Please let me know the next steps and what documentation you require from my side. Thank you in advance for your prompt handling of this matter.- Shanghai-Split
- Economy
Itan V
Verified | Sep 19, 2025Bergen-Barcelona
Economy
Weather conditions
I had a flight from Bergen to Barcelona, with connection in Amsterdam. My first flight was delayed, which made me lose my second flight, I rescheduled my flight for next day, so It finally arrived in Barcelona one day later, having to spend a night in Amsterdam.- Bergen-Barcelona
- Economy
Aleksandra F
Verified | Sep 19, 2025Amsterdam-Nice
Economy
Successful claim
Weather conditions
Hello, I had a flight at 20.30 which has been cancelled and I took the one at 16.30 but it was 3 hours delay ...- Amsterdam-Nice
- Economy
- Successful claim
Marcin J
Verified | Sep 19, 2025Aalborg-Schonefeld
Economy
Successful claim
No reason given
On Aug 28-th 2025 I was travelling from Aalborg in Denmark through Amsterdam to Berlin. After I landed in Amsterdam I got text message informing me, that my connection flight KL1781 to Berlin on AUG28 is cancelled. On airport in Amsterdam I was given new boarding passes for next day flights: Aug29 Amsterdam - Frankfurt flight KL1817 departing 9:50, Aug29 Frankfurt - Berlin LH0182 departing 11:45. I was given overnight stay in Amsterdam hotel. Then on 29-th flight KL1817 was delayed approx. 1 hour and I didn't catch Lufthansa flight LH0182 to Berlin. KLM again arranged new ticket for me this time for flight LH190 on 29-th of August and that is how I got to Berlin. My company had to pay for cancelled pickup of me and trip to home address from Berlin airport on 28-th of August.- Aalborg-Schonefeld
- Economy
- Successful claim
Mikaela B
Verified | Sep 19, 2025Mexico City-Mulhouse
Economy
Problems at airport
Complaint Regarding Flight Delay and Missed Connection Dear KLM Customer Service, I am writing to formally express my dissatisfaction regarding a significant delay on one of your flights, which caused me to miss my connecting flight and left me waiting at the airport for more than four hours. On agost 26, 2025, I was scheduled to travel on flight KL0686 from Mexico City to Basel, with a layover in Amsterdam. Due to a delay caused by your airline, I arrived late and consequently missed my connecting flight KL1947. As a result, I was forced to wait over four hours at the airport for the next available flight, which caused considerable inconvenience and disrupted my personal/professional plans. I am requesting appropriate compensation in accordance with Regulation (EC) 261/2004 (if applicable), along with a formal explanation of the delay and the measures your airline is taking to prevent similar incidents in the future. Attached are copies of my ticket, boarding pass, and any other relevant documentation supporting my claim. I would appreciate a prompt response and a satisfactory resolution to this matter. Sincerely, Mikaela Burbano YBGP26- Mexico City-Mulhouse
- Economy
Krzysztof K
Verified | Sep 19, 2025Aberdeen-Gdansk
Economy
No reason given
I was informed about the cancellation of my flight only in the morning of the travel day. In response to this situation, an alternative flight was arranged for me, however, I arrived at my home airport (GdaΕsk) around midnight, instead of the scheduled arrival time of 17:45. Additionally, I would like to point out that some of my colleagues were able to reach Amsterdam on the same day, using alternative flights. This raises concerns about the handling of my situation and the timeliness of the alternative arrangements made for me. Given the considerable delay and the inconvenience caused, I believe I am entitled to compensation in accordance with EU regulation EC 261/2004. I kindly request that you review my case and respond at your earliest convenience.- Aberdeen-Gdansk
- Economy
Lovisa J
Verified | Sep 18, 2025Copenhagen-Funchal
Economy
No reason given
Flight got rebooked, bagage was not allowed to be picked up while we stayed the night in Amsterdam. We were told that the bagage didnt need to be interfered with. Got to Madeira 17th of september instead, no baggage made it here. We didnt have any spare clothes and had to go get some. Attatching the reciepts in this message. In case the baggage doesnt show up today we might need to buy some more. Kind regards, Hampus and Lovisa- Copenhagen-Funchal
- Economy
Ioannis E
Verified | Sep 18, 2025Duesseldorf-Athens
Economy
Strike
I contact with the travel agent I bought the tickets. They told me to contact KLM directly. I try to contact them with WhatsApp. No answer 2 days now..- Duesseldorf-Athens
- Economy
Jonathan G
Verified | Sep 18, 2025Hannover-London
Economy
904.36 euros out of pocket!!!
I originally attempted to buy flight tickets using PayPal which failed and I was not issued a tickets. I reattempted using my credit card and was successful. However, the money was taken from both PayPal and my Credit Card so I have paid twice. I raised this issue over 8 weeks ago, provided all the necessary evidence, and although I have a complaint code, nothing is happening and there are no means to speak with anyone.Overall
- Charged twice for same tickets
- I got home
- Hannover-London
- Economy
- Loss: β¬904.36
- Desired solution
Refund
Raimonda P
Verified | Sep 18, 2025Bergen-Dublin
Economy
No reason given
was keep delaying ,i supose to have flight 14.10 but we left Bergen only 19.10 .Flight was late 5hours- Bergen-Dublin
- Economy
Sadaf F
Verified | Sep 18, 2025Amsterdam-Bologna
Economy
Successful claim
No reason given
I had work in my destination, i paid alot for this ticket to be relax and fast but the rescheduled flight had 4 hours stopped in Vienna!!! And one of my luggage didn't send when i arrived in bologna , this cancellation had lot's of trouble and expenses for me and i also paid lot's of things except my unloaded file- Amsterdam-Bologna
- Economy
- Successful claim
Hampus J
Verified | Sep 18, 2025Copenhagen-Funchal
Economy
Successful claim
No reason given
Should have arrived 17.45 on the 16th of september, got delayed and missed the connecting flight. had to spend a night in Amsterdam. Arrived on the 17th of september at 19.00. We didnt get any specific reason for the delay, seems to have been a bunch of factors. Weather, KLM strike, other flights were delyed and that had an impact on our flight. We had already boarded when this info was provided to is. We missed out on a full day of our vacation, since the rebooked flight had a connecting flight aswell. There was no time to experience Amsterdam before we had to go to the airport. We were told that we had to pay for everything during our stay, and to make a claim afterwards when all the expenses coupe be summarized.- Copenhagen-Funchal
- Economy
- Successful claim
Grzegorz B
Verified | Sep 18, 2025Krakow-Amsterdam
Economy
Influence by other flights
I arrived to my destination the day after the planned flight around midnight - I lost the first day of my business trip. After the flight cancellation airline rebook my flight on 16th of September at 17:55 which doesn't suit me because my planned return was set on 17th of September at 15:20. After involving my employer into communication they were able to rebook my flight on 15th of September at 20:55.- Krakow-Amsterdam
- Economy
Daniel B
Verified | Sep 18, 2025Bogota-Schonefeld
Economy
Weather conditions
I just submitted a claim for 40 Euros I spent on food on the airport during the days of my new flights (26 Dinner and 14 Lunch). The email above is the airline Acknowledgment of the claim.- Bogota-Schonefeld
- Economy
Daniella C
Verified | Sep 17, 2025Lagos-London
Economy
Successful claim
Strike
My initial flight was delayed to 1 and a half hours. Then the connecting flight cancelled. Then rearranged from Brussels to Amsterdam to London. Then my flight from Amsterdam to London was delayed by 30 minutes to 1 hour. I arrived at my final destination 4.30pm. I experienced emotional distress as we had to stop to eat at Amsterdam, which lead to diarrhoea so physical discomfort for the next week.- Lagos-London
- Economy
- Successful claim
Michelle C
Verified | Sep 17, 2025Edinburgh-Amsterdam
Economy
Successful claim
Technical problems
The airline gave us the compensation form. The initial flight was delayed for 45 minutes then cancelled. We were then booked on a new flight at 1:05pm. This flight (KL928) was delayed and did not leave until 2:30. We arrived in Amsterdam at 4;30 which was 8 hours after we arrived at the airport at Edinburgh to depart. We lost a day of our holiday which was very disappointing.- Edinburgh-Amsterdam
- Economy
- Successful claim
Cyndi A
Verified | Sep 17, 2025Bergen-Amsterdam
Economy
Successful claim
Influence by other flights
Departure: 15:25 Monday 15 September 2025 Arrival: 17:12 Monday 15 September 2025 Booking code: X9H7GV Image Dear CYNDI ATUCORNELISSEN, Unfortunately, your flight is delayed because the aircraft arrived too late from its previous flight. We are doing our best to help you on your way again soon. You can view your latest flight details in the KLM app or on KLM.com. And of course the moment we have news about your trip, we will immediately let you know.- Bergen-Amsterdam
- Economy
- Successful claim
Amalija H
Verified | Sep 17, 2025Split-Glasgow
Economy
We where denied boarding on flight with no explenation. Later we where told that the airplane wea too small for all the booked passangers.
- Split-Glasgow
- Economy
Amr E
Verified | Sep 17, 2025Amsterdam-Cairo
Economy
No reason given
Dears, Once i arrived to CDG airport, i found that the plain which is supposed to fly to Cairo already took off, which cause me a big delay to arrive Cairo. I arrived Cairo next day afternoon.- Amsterdam-Cairo
- Economy
Jason S
Verified | Sep 17, 2025Marseille-Glasgow
Economy
Weather conditions
We were taking flights KL1466 and KL941 on 16th of September. The first delay at KL1466 made us arrive too late to transfer to KL941 and we were rebooked onto KL945. KL945 was also delayed again, and we arrived in Glasgow at approx 12:30AM 17th of September when we should've arrived at approx 4:00PM 16th of September, with a delay of more than 8 hours.- Marseille-Glasgow
- Economy
MichaΕ K
Verified | Sep 17, 2025Krakow-Amsterdam
Economy
Influence by other flights
The plane take off was delayed due to a previous flight being delayed. Landing was delayed because the pilot was circling around the airport.- Krakow-Amsterdam
- Economy
Gordon M
Verified | Sep 17, 2025Aberdeen-Billund
Economy
Weather conditions
My flight from Aberdeen was delayed until 15:00, meaning when I landed I did not have enough time to make my connection to Billund. After queuing for hours to get a transfer, due to the circumstances at the airport, I was unable to get a new flight book and had to book a hotel for the night and attempt to rebook the following day. Resulting in me missing the first day of a training course.- Aberdeen-Billund
- Economy
Simona D
Verified | Sep 17, 2025Amsterdam-Toronto
Economy
Technical problems
Missed my ride to my home town (London, ON) after landing at Pearson International airport in Toronto and had to ask a friend to drive me home (180 km) significantly disrupting my workday - came home at 1 am instead of 10 pm.- Amsterdam-Toronto
- Economy
Jan K
Verified | Sep 16, 2025Trondheim-Prague
Economy
Technical problems
The flight was cancelled due to a plane malfunction. So instead of arriving at midnight, I arrived the next day at noon. The airline provided a hotel and meals. Unfortunately, I couldn't go to work because of the flight delay.- Trondheim-Prague
- Economy
Abdul-Lateef A
Verified | Sep 16, 2025Lagos-London
Economy
Technical problems
Flight delay from Lagos around 2 hours till take-off caused me to miss connecting flight in France waiting around 3 hours (delayed as well) upon getting to Amsterdam flight has been delayed by another 3 hours due to unknown flight time of plane coming in this has caused me to arrive to my destination approximately 5 hours after original time- Lagos-London
- Economy
Mohammad Neyaz A
Verified | Sep 16, 2025Delhi-Munich
Economy
Successful claim
Technical problems
Hi Team, Our original Flight from Delhi was leaving at 03:55 on 14th September and reaching Amsterdam at 09:35 . Then next flight from Amsterdam to Munich was at 12:05 and reaching Munich at 13:25 . The flight from Delhi was delayed and schedule to depart from Delhi at 06:25 . Initiallty the Airline has booked me 4 flights to reach Amsterdam because I was missing my connecting flight from Amsterdam to Munich. How can an Airline book 4 flights with a family with small kids. It was so ihhuman. After a lot if request, somehow they found a Lufthansa flight at 16:55 from Asmterdam which was reaching Munich at 18:20 ( 4 Hours 55 Minutes late from original time) . My family has struggeld a lot on the airport by waiting almost 6 hours at Delhi Airport and about 6 hours on the Amsterdam airport because the first flight reached at 11:15 only. So we had to wait from 11.15 till 16:55. My husband and I couldn't sleep for 24 hours and my kids were also very tired and my 8 years daughter was crying all the times, First time I was flying from KLM and it was a horrible expereince for my family.- Delhi-Munich
- Economy
- Successful claim
Ambereen K
Verified | Sep 16, 2025Delhi-Munich
Economy
Successful claim
Technical problems
Hi Team, Our original Flight from Delhi was leaving at 03:55 on 14th September and reaching Amsterdam at 09:35 . Then next flight from Amsterdam to Munich was at 12:05 and reaching Munich at 13:25 . The flight from Delhi was delayed and schedule to depart from Delhi at 06:25 . Initiallty the Airline has booked me 4 flights to reach Amsterdam because I was missing my connecting flight from Amsterdam to Munich. How can an Airline book 4 flights with a family with small kids. It was so ihhuman. After a lot if request, somehow they found a Lufthansa flight at 16:55 from Asmterdam which was reaching Munich at 18:20 ( 4 Hours 55 Minutes late from original time) . My family has struggeld a lot on the airport by waiting almost 6 hours at Delhi Airport and about 6 hours on the Amsterdam airport because the first flight reached at 11:15 only. So we had to wait from 11.15 till 16:55. My husband and I couldn't sleep for 24 hours and my kids were also very tired and my 8 years daughter was crying all the times, First time I was flying from KLM and it was a horrible expereince for my family.- Delhi-Munich
- Economy
- Successful claim
Olof A
Verified | Sep 16, 2025Amsterdam-Stockholm
Economy
Successful claim
No reason given
Was supposed to fly for work early on the 8th and arrived so late that thay I lost income because I couldnβt work as early as I wanted- Amsterdam-Stockholm
- Economy
- Successful claim
Amalija H
Verified | Sep 16, 2025Split-Glasgow
Economy
I had a booked flight and on the check in I was told I cant board because the company KLM send too small airplane
- Split-Glasgow
- Economy
Bryce C
Verified | Sep 16, 2025Amsterdam-Edinburgh
Economy
Terrible service regards missing baggage
Due to delayed take off from Florence Italy our luggage was not transferred in-time to our connecting flight home. We logged the missing luggage report at Edinburgh airport and were told that our luggage would be on the next flight and delivered to us at our home address the next day - Sat 13th September as flight was Fri 12th September. Contacted KLM on Sunday 14th to ask where it was and told that it will be delivered soon Contacted KLM on Monday 15th to ask where it was and told that it should have been delivered on Sunday 14th but would definitely be delivered Mon 15th Contacted KLM on Tuesday 16th and have been on hold for over 2.5 hrs to ask where our luggage is - at time of writing still not speaking to anyone and luggage still missing- Amsterdam-Edinburgh
- Economy
- Desired solution
Other
Valeria L
Verified | Sep 16, 2025Panama City-Bristol
Economy
Weather conditions
I did, when I just arrived they made us fill out a form. Although, it was not the airline itself, it was baggage claim section at the airport. I have tried multiple times to contact the airline and itβs impossible.- Panama City-Bristol
- Economy
Laith A
Verified | Sep 16, 2025Helsinki-Hannover
Economy
Weather conditions
I spoke to the desk in Amsterdam airport and theyvsent me to transfer to find other flight but there wasnβt any available and i have to wait 8 hours in Amsterdam instead of 50 minutes- Helsinki-Hannover
- Economy
Anonymous member
Verified | Sep 16, 2025Salt Lake City-Palermo
Economy
Incorrect Flight Prices on Website & Cancellations
I have flown with KLM many times. Last time, my flight was cancelled and I was not notified. After spending hours on the phone, I was able to switch to an earlier, more direct flight. However, it forced me to take off more time from work and I was unable to check-in on my way home and ultimately had to go through extra security checks. I recently tried to book another flight with KLM, which seemed like a great deal, but I once again ran into an error when booking. I spent hours on the phone, just to be told the outbound flight was unavailable and they couldn't search for any comparable flights. The same flight with the price I wanted is still online. I would gladly buy the ticket at the listed price, but changing days would nearly double the price.Overall
- Errors with site trying to book the flight.
- Switched to more direct flight.
- Salt Lake City-Palermo
- Economy
- Desired solution
Marta P
Verified | Sep 15, 2025Warsaw-Amsterdam
Economy
No reason given
We are planned a wonderful 5 day vacation in Amsterdam in case of my birthday. We specially took these days off from work and drove 400 km from our home city Krakow to Warsaw airport. When we reached our destination (Warsaw Chopin airport ) we received an information that our flight was cancelled. All my plans were ruined. The KLM station gave us new tickets for the next day but with a stopover in Paris, but we booked a direct flight. Also we have booked a hotel before in the city center of Amsterdam that costs 790 Euros(we canβt refund this also). In the airport at KLM station they didnβt offer any hotels where we can wait for our departure or lounge zone. We need to pay for everything from our own pocket. And wait for our flight more than 12 hours!!!!- Warsaw-Amsterdam
- Economy
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