KLM Royal Dutch Airlines complaints: comments, page 25

John O

Verified | Sep 2, 2025

Las Vegas-Valencia

Economy

Flight delays and broken promises with no way to explain the situation.

9.5-hour delay causing financial hardships and missed opportunities. If the KLM website was easier to communicate with respect to these situations it would the right thing to do. Instead, I and supposed to explain the debacle in one-word answers. Not possible. Please advise where I can submit the issues at hand.

Overall

To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the handling of my recent reservation with KLM Airlines from Las Vegas, NV to Valencia, Spain. The result was significant disruption, stress, and financial loss. Conf
To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the handling of my recent reservation with KLM Airlines from Las Vegas, NV to Valencia, Spain. The result was significant disruption, stress, and financial loss. Conf

Las Vegas-Valencia
Economy

Desired solution

Ethan S

Verified | Sep 1, 2025

Indianapolis-Brussels

Economy

Weather conditions

I attempted several claims with KLM and it resulted in them pushing the responsibility on Delta to respond to a claim. This is depsite me purchasing the ticket with KLM. I am dumbfounded. Delta absolved any responsibility. I don't trust it. I arrived 27 hours late and missed a connection in the second transfer flight (I am filing a separate claim for that).

Indianapolis-Brussels
Economy

Vakare P

Verified | Sep 1, 2025

Las Vegas-Vilnius

Economy

No reason given

My initial flight was planned like this: Las vegas - Amsterdam - Vilnius, but it went like this: 1. Las Vegas - Amsterdam flight was delayed by approx an hour. This wouldn't have been an issue but my layover was exactly 1 hour. I was rebooked to go Amsterdam - Frankfurt - Vilnius before I even reached Amsterdam 2. Waiting at the gates to go to Frankfurt and it was again delayed for about an hour (the layover in Frankfurt should've been 1h5mins) therefore I missed the flight Frankfurt - Vilnius again and I was instantly rebooked to another flight Frankfurt - Vilnius the NEXT day. I still had to fly to Frankfurt even though I already knew I'm not gonna make it the same day to Vilnius 3. Arrived at Frankfurt and was provided a hotel to stay for the night. I was given no checked luggage so had to find supermarkets to buy essential toiletries 4. The next day, Aug 26 I finally arrive to Vilnius So in total I reached my destination 21 hours and 15 minutes later and missed my work day

Las Vegas-Vilnius
Economy

Jarl H

Verified | Sep 1, 2025

Barcelona-Kristiansand

Economy

No reason given

Luggage did not arrive for days I had to purchase clothes and essentials value 8600NOK or 850 euros approx

Barcelona-Kristiansand
Economy

Jarl H

Verified | Sep 1, 2025

Barcelona-Kristiansand

Economy

Terrible baggage customer service.

Been trying now for almost 6 months to get a refund for delayed baggage and I keep getting the runaround and trying to avoid my complaint that no one has refunded me the expenses because of the 3 day delay. After tense of emails now they’re saying they can’t find information anymore and they won’t provide me with an email to contact them again.

Overall

Baggage handling

Barcelona-Kristiansand
Economy

Desired solution

Refund

Anonymous member

Verified | Aug 30, 2025

Vancouver-Alicante

Economy

Haughty Customer Service Reps at KLM Service Desk at Amsterdam Airport

After a red eye flight on May 24, 2024 with our family of four, kids age 8 and 10 from Vancouver to Amsterdam, we were exhausted and had not slept. We arrived at 1200, Amsterdam time, which was 0300 home time. We were not seasoned travellers and in our sleep deprived state, trying our best to ensure we navigated the airport to find our next flight to Alicante, Spain, departing 5 hours later at 1700 local time. At the time, we didn't realize we were looking up the wrong flight on the screen, which was a flight to Alicante at the same time as our flight. There were KLM flights all around us in gate C. The gate kept changing and we went to what we thought was the boarding gate. We decided to let our kids sleep as long as possible, as they were exhausted. We didn't get paged and my phone did not receive any texts as we did not have a SIM enabled at that point, thinking that the airport wifi would be sufficient for our layover. It was time to board and we went up to the boarding gate, and the agent said we were at the wrong gate, and that our gate was at the other side of the airport. We ran across the airport with our kids and our carryons and backpacks making it to gate just 10-12 minutes from when it was supposed to depart, seeing the plane reversing from the gate. We didn't know if our luggage was on board at this point. We were really upset, of course, but now had to find a KLM agent to help us. There was no one in sight, even as we walked back from where we had just come. I logged into the KLM app, and it showed that our luggage was on board. We tried to call the toll-free customer service help line, but it wouldn't go through on either mine or my husband's phones. I saw an option to chat via Whatsapp, and was put into a queue. Our initial responses were from a bot, and the options available were not relevant to our situation. We finally connected with a real person, that was only able to direct us to a KLM agent/desk at the airport. I found a map of the airport, and we made our way to the KLM desk. I sheepishly explained our situation, that we were exhausted, had ended up at the wrong boarding gate and ran to ours, just to miss it by approx 10min, and that our luggage was on board. I also said I talked to someone on Whatsapp and they suggested we come to this desk for help. She was very haughty, asking what time we had landed from our previous flight, which I stated was at noon, and she scoffed in reply, asking if we had left the airport at all? I didn't appreciate her implying that and judgy tone, and stated calmly, "No, we have been here the whole time, trying to let our kids rest and sleep as we had been on the red eye and were all exhausted." We just wanted to understand what our options were now, as well as figure out what to do about our luggage being on board the flight that left without us. She said, that our luggage being on board was "not likely", but I told her that my app said it was, so she checked and was surprised that I was right. Then, she started looking on the computer, meanwhile turning around to the other 4 agents sitting idly behind her, and spoke to them in Dutch or German. From the way she spoke as well as the reaction of the other women, I could tell she was making fun of us to them, as they were going "tsk tsk" and laughing at our stupidity. I already felt embarrassed about the situation and was extremely stressed, stranded at the airport and they only made me and my family feel worse and even more uncomfortable with their haughty, judgemental attitudes. I understand that standards of customer service differ from country to country, but I don't believe customer service agents being so condescending and haughty towards their clients. After she did something in the computer, I was told nothing could be done, and that I would have to purchase 4 new tickets. There was another KLM flight the next day to Alicante, but it was full and we would have to be put on standby if we wanted. She suggested we try Transavia as well, but she would not be able to book us directly on another airline's flight. There was simply zero empathy for our situation, instead, we were met with ridicule and judgement, including being laughed at by multiple agents, which is complete lack of professionalism. We were now stranded at the airport, a foreign country where we know no one, without cell service, and with our luggage making its way to Spain without us. As we left the desk, we found somewhere to sit, and managed to purchase and activate an eSIM for Amsterdam so that we could book a flight to Alicante for the next day. Due to the timing of the next day's flight, we decided to book a hotel room for the night so that we could attempt to get some sleep as we were extremely exhausted, having gone through a stressful situation and emotional rollercoaster. With the eSIM, the additional 4 flight tickets on Transavia, and 1 night hotel, we had to spend an additional EUR2K out of pocket. KLM needs to invest in better customer service agents, and ensuring they are trained in emotional intelligence and professionalism.

Overall

Poor customer service from customer service agents on the app, and at the airport when we experienced a challenge.
Flight attendants were great

Vancouver-Alicante
Economy

Loss: €1250
Desired solution

Refund

Expenses reimbursement

Micah G

Verified | Aug 30, 2025

Dublin-Houston

Economy

Successful claim

Technical problems

We boarded our KLM flight from AMS to IAH on 8/28/2025 set to leave at 10 am from AMS. We sat on the plane for 3 hours and we were told planes AC was not working. We were deboarded. We were booked on a new flight automatically. There were better flight options, but due to being a reward flight I had to go all the way to the lounge to sit for 1.5 hrs to speak sit with someone in the Que. By this time our only choice was the next day a 745 AM BA flight thru LHR then onto United LHR to IAH. This was a huge mess, this added hours and extreme stress that was not needed. We should have been booked on the 5 pm AMS to MSP to IAH, i located the flight on the KLM in Business before deplaning, but was refused change over the phone because it was a reward flight. By the time I made it to the lounge after 4 hours, there was nothing they would do. Going through LHR was horrible. It took nearly 2 hours and by the time we made it to IAH we were too late to make the next flight home. We then had to transfer from IAH to HOU via expensive UBER for another expensive flight since it was last minute. I paid $400 for this flight, which was not needed if I had been properly rebooked over the phone. I called KLM and flying blue immediately while on the plane once I located the flights on the app to get us at least to IAH before the next day. Sitting on the plane for 3 hours delayed our ability to find a new flight. This was a huge cost and avoidable if you were allowed to make a change over the phone and not sit and wait at the lounge.

Dublin-Houston
Economy
Successful claim

Rosemary Yvonny N

Verified | Aug 30, 2025

Cape Town-Lyon

Economy

NALUBEGA ROSEMARY BAGAGGE DAMAGE CLAIM

My suitcase was severely damaged, and I have realized this upon arrival. I am reporting a case for possible compensation. This is my first time to report such a case because, I can no longer use this same suitcase. I was coming from cape town to Lyon via Amsterdam. my booking reference is XAP77B (Nalubega Rosemary Yvonny), booked by Tour Horizons-30 de l'lle Seguin-92100 Boulogne-Billancourt-France INTERPOL, Email: interpol.fr@contactcwt.com. my boarding pass CPT-AMS KL 598.

Overall

baggage damage
great customer care

Cape Town-Lyon
Economy

Desired solution

Ahmed A

Verified | Aug 30, 2025

Riyadh-Amsterdam

Economy

Successful claim

Technical problems

I have contacted KLM and alternative flight was provided, and it was a connection flight through Abu Dhabi, and I went to Abu Dhabi and was denied entry to the connecting flight to Amsterdam as it was overbooked, so I stayed for a full day in Abu Dhabi and was booked another flight to Amsterdam the day after. I have arrived to Amsterdam on 23rd August around 8 PM.

Riyadh-Amsterdam
Economy
Successful claim

Núria T

Verified | Aug 30, 2025

Barcelona-Amsterdam

Economy

Successful claim

No reason given

We had a flight booked with KLM company at 9.20 am on 28/08/2025. Just when we arrived at the airport this same day, at 6.53 am, we received an email saying us that the flight had been cancelled. The proposed alternative was to take two flights instead of one. This meant, instead of arriving at 11.40 we would be arriving much later, and with a commute. Moreover, the first flight was delayed to 11.00. When we arrived to Frankfurt to make the commute to the second flight, we had to run because we arrived without time to switch from terminal 1 to terminal 2. We arrived to Amsterdam at 15.30, when at the beginning was planned to arrive at 11.40, more than 3 hours after. Also, in Barcelona they made us check in the suitcases (that we cabin bags) and when we arrived to Amsterdam they did not appear We has to fill a claim for the lost luggages and wait 2 more hours to the next flight from Amsterdam to Frankfurt to receive the bags.

Barcelona-Amsterdam
Economy
Successful claim

Anonymous member

Verified | Aug 30, 2025

Denpasar-Singapore

Economy

Denied onboarding because of Wrong boarding pass printed by KLM

While I was able to compete the journey from DPS-SIN via KLM airlines, reason I was denied onboarding on SIN-BLR was due to KLM airline employee issue. Detailed context: 1. When we arrived at KLM airlines airport desk to get our boarding pass, KLM desk employee created a boarding pass which was for the entire journey i.e from DPS-SIN as well SIN-BLR. 2. KLM employee also explained that since boarding pass has been successfully created for entire journey, we as a passenger will have to collect the bag directly at BLR instead of SIN. 3. Because of this, we didn't collect our bags. I have original boarding pass and baggage tags given by KLM employee. 4. When we started boarding to our connecting flight, Indigo airlines informed us that your baggage has not been checked in. 5. Indigo confirmed that they don't have any partner code share with KLM hence they cannot handle baggage directly from KLM. They also confirmed that KLM should **never** have printed the boarding pass for onward journey as there is no partner code share. They also said that the onward journey boarding pass was forced in system which led to our baggage being mishandled and denied boarding to us.

Overall

Wrong boarding pass given by KLM airlines without any help on compliant

Denpasar-Singapore
Economy

Loss: €150
Desired solution

Mansureh S

Verified | Aug 29, 2025

Rennes-Amsterdam

Economy

I have contacted KLM multiple times, but I only received two email responses from the same staff member. She referred me to Article 9, which I found irrelevant to my case. In addition to their two responses, I enclosed the PDF showing that the reason given for denying me boarding was 'awaiting payment,' even though I was ready to pay the pet fee from RSN to AMS. However, they did not accept the same payment method that I used for the departure flight from AMS to RNS. They asked me for a physical bank card, but I normally do not carry one and always use Apple Pay. If Apple Pay was accepted by KLM at AMS, why was it not accepted at RSN?

Rennes-Amsterdam
Economy

Ryan S

Verified | Aug 29, 2025

Bristol-Duesseldorf

Economy

Successful claim

Influence by other flights

Apparent weather issues earlier in the day had caused large delays with other flights including ours.

Bristol-Duesseldorf
Economy
Successful claim

Felipe A

Verified | Aug 28, 2025

Ibiza-Faro

Economy

Successful claim

No reason given

They cancelled our original flight, and rescheduled it. Due to that, we couldn’t get the car we rented originally because the office was closed. Hence we needed to get a new one at europcar because our lodging for the night was at lagos not faro

Ibiza-Faro
Economy
Successful claim

Leonard W

Verified | Aug 28, 2025

Georgetown-Gdansk

Economy

Weather conditions

Good Day, It was long delay due to weather reason. Please review and accept. Thank You. Regards Leonard Wawrzkiewicz

Georgetown-Gdansk
Economy

Igor T

Verified | Aug 27, 2025

Sao Paulo-Dublin

Economy

No reason given

I was on my way to Guarulhos Airport in São Paulo (GRU) several hours before my scheduled flight to Schiphol Airport in Amsterdam (AMS), which was due to depart at 20:59 on 20 January 2020, flight number KL0792. Upon arrival at the airport, I went to the designated check-in counter and waited in line to check in and drop off my luggage. During the process, I was offered what was presented as a “voluntary” change of flight, with the benefit of a €300 voucher plus either one night in a nearby hotel or transport to a location of my choice. I accepted this offer, and it was agreed that my new flight would be on the following day, 21 January, at the same departure time (20:59), on flight KL0792. Before leaving the counter, I asked if it was possible to reschedule my flight to a later date. My request was accepted, and my ticket was rebooked for 27 January, departing at 20:59. In this case, the hotel benefit was exchanged for transport to a location of my choice. I accepted this arrangement and left the airport. However, on my way back to my accommodation, I checked my emails and noticed that my original flight had actually been cancelled, and I had only been notified minutes before the scheduled departure time. In the same email, I found that a new booking had already been made by the airline for 21 January at 20:59, flight KL0792 – which was the same flight that I had supposedly “voluntarily” accepted as an alternative. In other words, KLM misled me by presenting an alternative flight option as a voluntary change, without informing me that I would not have been able to board anyway due to the cancellation of my original flight. I am not seeking any compensation specifically for what happened at the airport, but the fact remains that I was notified of the cancellation less than 24 hours before departure. In addition, any of the alternative flights offered to me would have resulted in an arrival delay of more than 24 hours compared to my original schedule. **In accordance with EU Regulation 261/2004, I am entitled to compensation of €600 for the cancellation of my original flight KL0792 (20 January 2020, São Paulo–Amsterdam). I was notified of the cancellation less than 24 hours before departure, and all alternative arrangements offered would have resulted in an arrival delay exceeding 24 hours compared to my original itinerary. As this situation does not fall under any category of “extraordinary circumstances” as defined by the Regulation, KLM remains fully liable for the disruption. I therefore request that the compensation of €600 be issued promptly. Should this claim not be resolved within a reasonable timeframe, I will have no choice but to escalate the matter through the relevant national enforcement body and, if necessary, legal proceedings.**

Sao Paulo-Dublin
Economy

Mikaela B

Verified | Aug 27, 2025

Mexico City-Mulhouse

Economy

Complaint Regarding Flight Delay and Missed Connection Dear KLM Customer Service, I am writing to formally express my dissatisfaction regarding a significant delay on one of your flights, which caused me to miss my connecting flight and left me waiting at the airport for more than four hours. On agost 26, 2025, I was scheduled to travel on flight KL0686 from Mexico City to Basel, with a layover in Amsterdam. Due to a delay caused by your airline, I arrived late and consequently missed my connecting flight KL1947. As a result, I was forced to wait over four hours at the airport for the next available flight, which caused considerable inconvenience and disrupted my personal/professional plans. I am requesting appropriate compensation in accordance with Regulation (EC) 261/2004 (if applicable), along with a formal explanation of the delay and the measures your airline is taking to prevent similar incidents in the future. Attached are copies of my ticket, boarding pass, and any other relevant documentation supporting my claim. I would appreciate a prompt response and a satisfactory resolution to this matter. Sincerely, Mikaela Burbano YBGP26 mikaburbano23@gmail.com +41 78 2113331

Mexico City-Mulhouse
Economy

Jordan M

Verified | Aug 27, 2025

Buenos Aires-Belgrade

Economy

Influence by other flights

My flight from Buenos Aires to Amsterdam was delayed by three hours causing me to miss my connecting flight to Belgrade and arrive almost 12 hours later than scheduled

Buenos Aires-Belgrade
Economy

Leif L

Verified | Aug 27, 2025

Alicante-Aberdeen

Economy

Successful claim

Technical problems

The flight was finally cancelled due to technical issues after 3 1/2 hrs. on the runway. No flights available the same night. I picked up my car at the parking and went back home to stay the night. I contacted my employer and they arranged for a new flight the day after via BGO and stayed one night there before I took a flight from BGO to ABZ (Ticket Ref. nr. YRFELT). I had some extra expenses with meals, diesel and extra parking which I can not document at the moment

Alicante-Aberdeen
Economy
Successful claim

Glory B

Verified | Aug 26, 2025

Amsterdam-Roanoke VA

Economy

No reason given

Had to get transportation to hotel and from hotel, dinner, breakfast, missed an entire day of work the next day (cancelled lessons plus a base pay)

Amsterdam-Roanoke VA
Economy

Temitope Lanre O

Verified | Aug 26, 2025

Spokane-Lagos

Economy

Mishandled Baggage Claim Against KLM

Subject: Request for Legal Assistance – Mishandled Baggage Claim Against KLM Dear Sir / Madam, I am reaching out to request your legal expertise regarding a mishandled baggage claim involving KLM Royal Dutch Airlines. I am a Nigerian citizen and Flying Blue member (No. 2051609776), and I traveled on KLM flights KL6823, KL6067, and KL0587 from Spokane, WA (USA) to Lagos, Nigeria. I submitted two claims to KLM: - **C-9899468**: Initially declared “not received,” later used to deny compensation - **C-9927838**: Confirmed as “Received” but never addressed Despite providing complete documentation—including boarding passes, baggage tags, photographs of the damaged luggage, and receipts for missing items—KLM has refused to offer compensation or explain their decision. Their response references vague “inconsistencies” without specifying what they are. I believe this violates my rights under the **Montreal Convention**, which entitles passengers to compensation for lost or damaged baggage up to **1,288 Special Drawing Rights (SDRs)**. I have exhausted all internal channels, including a formal legal notice, and I am now seeking legal representation or advice on how to proceed. I would appreciate your review of my case and guidance on whether legal action or arbitration is viable. I am located in Lagos, Nigeria, and unable to file directly with Dutch authorities due to residency restrictions. Please let me know if you require any further documentation or details. Sincerely, Mr. Temitope Lanre OGUNSANYA Email: temitope_ogunsanya@yahoo.nl Phone: 00234 90 64401232 Location: Lagos, Nigeria

Overall

Poor Services and no human feelings
No good Positive

Documents ComplaintsList.phpTemitope Lanre

Spokane-Lagos
Economy

Loss: €4000
Desired solution

Christopher B

Verified | Aug 25, 2025

Newcastle-Bogota

Economy

Successful claim

Technical problems

About 2 hours into the flight from amsterdam to bogota pilot informed us that the plane was turning around and heading back to amsterdam

Newcastle-Bogota
Economy
Successful claim

Jimoh A

Verified | Aug 25, 2025

Leeds-Lagos

Economy

Technical problems

My flight was canceled, I had to make three connecting flights including the last destination flight total of three.

Leeds-Lagos
Economy

Juliet E

Verified | Aug 25, 2025

Venice-Amsterdam

Economy

Successful claim

No reason given

I missed a very important event, my God daughter christening in the church yesterday at 17.45pm. Been as the God mother I miss such an important day.

Venice-Amsterdam
Economy
Successful claim

Marie L

Verified | Aug 25, 2025

Copenhagen-Genoa

Economy

Problems at airport

A passenger from copenhagen to Amsterdam did not board plane and it took a long time to locate the luggage and off load it. Hence we missed our connecting flight.

Copenhagen-Genoa
Economy

Guillaume M

Verified | Aug 25, 2025

Cork-Duesseldorf

Economy

Successful claim

Technical problems

Flight cancelled while were sitting in the craft. Next flight scheduled for 2 days later, even though we had a business convention for the next day. KLM customer support refused to get us an earlier flight, claiming no other flights were available, even though seats for other flights could be purchased online. We had to fight on the phone for literally 10 hour to get a new flight on the same day, which we got thanks to our company. No compensation or food were provided during these 10 hours. Absolutely unhelpful KLM staff from beginning to end.

Cork-Duesseldorf
Economy
Successful claim

Haleigh B

Verified | Aug 24, 2025

Amsterdam-Venice

Economy

Technical problems

We were delayed by approximately 4 hours which mostly impacted our childcare situation. We were expecting to be home by 2:30 pm and instead didn’t arrive home to pick up our kids from the babysitter until 6:30 pm which added extra stress and cost.

Amsterdam-Venice
Economy

Jackson H

Verified | Aug 24, 2025

New York-Wroclaw

Economy

No reason given

My flight from JFK to Amsterdam on 7/8 was significantly delayed, so I missed my connection to WRO. The airline gave us ZERO information as to why this original flight was delayed. Once arrived in Amsterdam, I missed my connection to WRO. Delta/KLM rebooked me on LOT airlines to Wroclaw, but instead of going direct from AMS to WRO, I was now going from AMS to WAR and then WAR to WRO (Amsterdam to Warsaw and then Warsaw to Wroclaw (final destination). So this added yet another stop. I waited in the Amsterdam airport for four hours or so. I did not receive any sort of food voucher or any compensation and had to pay for my own food (approximately $30). The flight from Amsterdam to Warsaw was relatively on time. I arrived in Warsaw. The flight from Warsaw to Wroclaw was delayed by approximately THREE HOURS! I was given different information from different agents representing LOT. At first, they said it was a plane issue. Then they said they had a baggage issue. No compensation was provided and I yet again had to pay for food and water (approximately $20). So all in all, I arrived at my destination in Wroclaw approximately TEN HOURS after I was scheduled to arrive and missed all of my events for that day (I was supposed to arrive in Wroclaw at 1:30 p.m on July 9, 2025, and I arrived after 11:30 p.m.). I had pre-arranged transportation that I would not have had to pay for that was picking me up for my original flight time (I obviously missed this). I also missed all of my meetings and practices for the day which were extremely important. I was travelling for the European Lacrosse Championships and missed the important team events. Not to mention I was exhausted after traveling for over 20 hours. This was pretty terrible since i was expected to be at my best for a major athletic event. I also didn't have my baggage when I arrived in Wroclaw. I did ultimately get them, but trying to deal with this at midnight was very difficult. My original flight was Delta/KLM and then I was switched to LOT so no one exactly knew who was responsible for the bags. My lacrosse sticks were missing at first which I obviously needed for my event. This was so distressing because no one knew where the sticks were. And because I was so significantly delayed, I missed my transportation that I had with the group and had to pay for my own transportation to the hotel (approximately $40).

New York-Wroclaw
Economy

Laurits Dyrlov P

Verified | Aug 24, 2025

Alicante-Aalborg

Economy

Successful claim

Influence by other flights

So I was on my way from Alicante to Aalborg, with a flight over in Amsterdam. Before we left from Alicante, we were 45 minutes delayed. As we were close to Amsterdam, I realized I actually had 15 minutes to run through the airport. So I asked the cabin crew, if I could maybe get you as the first, to take a run for it. They said of course, and when we landed, nobody listened to that nonetheless. So with like 5 minutes to the gate shutting down, I was running through Schipol. I made it to the gate exactly to see my plane leave. They rearranged my plane, but despite of this, I still had to wait another nearly 13 hours. Which meant I had to stay over in Amsterdam, and not being able to say goodbye to my friend, that left the same evening, for military duty in Greenland.

Alicante-Aalborg
Economy
Successful claim

Andrei H

Verified | Aug 24, 2025

New York-Bucharest

Economy

Successful claim

No reason given

I had to spend approx 10 more hours in amsterdam, even though I made it to the booth — boarding wasn’t even started yet. But I was denied boarding, since I was automatically moved to the next flight at 8 pm. I also missed an important business meeting during the day because of this inconvenience.

New York-Bucharest
Economy
Successful claim

Daniel A

Verified | Aug 23, 2025

Ibiza-Amsterdam

Economy

Successful claim

No reason given

Airline cancelled my flight, and I missed my CAR reservation, one day of my vacations and had to book a hotel to start in a city I wasnt supposed to stay

Ibiza-Amsterdam
Economy
Successful claim

Frank B

Verified | Aug 23, 2025

Bristol-Amsterdam

Economy

Successful claim

No reason given

I received an email from KLM 6hrs before flight was due telling me that the flight had been cancelled and was now put forward to Wednesday 20th August. Due to the change ihad to change my coach times and taxi to the coach station. Likewise everything in Holland 🇳🇱 had to be given a 24 hour change which meant missing family appointments. My arrival time was due for 10.45am Tuesday 19th. Actual date was Wednesday 20th 7.45am. Only informed on day of trip. Big letdown. Frank Berry

Bristol-Amsterdam
Economy
Successful claim

Thomas G

Verified | Aug 21, 2025

Amsterdam-Buffalo

Economy

No reason given

Missed connecting flight to JFK. Forced to stay overnight in New York City and board flight next day

Amsterdam-Buffalo
Economy

Gergely V

Verified | Aug 21, 2025

Washington-Amsterdam

Economy

Successful claim

Technical problems

Subject: EU261 Compensation Claim – Cancelled Flight KL0652 (21 August 2025) Dear KLM Customer Relations, I am writing to formally request compensation under EU Regulation 261/2004 regarding my daughter’s cancelled flight. Booking details: Passenger: Eneshe Varsanyi Booking code: YFCQJJ Ticket numbers: 0742127726040 / 0742127707428 Original flight: KL0652, Washington Dulles (IAD) → Amsterdam Schiphol (AMS), scheduled departure 21 August 2025 On 21 August 2025, flight KL0652 was cancelled due to “operational restrictions.” My daughter was rebooked by KLM onto a later flight, arriving in Amsterdam on 23 August 2025 — more than 24 hours after the original scheduled arrival time. As you are aware, EU261 stipulates that passengers are entitled to compensation when: The cancellation is notified less than 14 days before departure, and The alternative transport provided arrives at the final destination more than 4 hours later. Given that the delay exceeded 24 hours, we are entitled to compensation of €600, as this was an intercontinental flight over 3,500 km. I would kindly ask that this compensation be processed promptly. Please confirm receipt of this claim and advise when payment will be made. Thank you for your attention and assistance. Sincerely, Gergely Varsanyi (On behalf of passenger Eneshe Varsanyi)

Washington-Amsterdam
Economy
Successful claim

Romain R

Verified | Aug 21, 2025

Bordeaux-Billund

Economy

Successful claim

No reason given

Hi, my flight was cancelled, and I finally arrived 12 hours after my initial arrival time in Billund (22h15).. as I planned some meetings and work during the afternoon of the 19th August, everything was cancelled due to this ... Thanks,

Bordeaux-Billund
Economy
Successful claim

Kelley S

Verified | Aug 19, 2025

Amsterdam-Krakow

Premium economy

delayed baggage/terrible customer service

To whom it may concern, On July 22/23 my children and I flew from Cincinnati> Boston Logan>Amsterdam on Delta airlines and then onto Krakow on KLM (Flight 1323). Upon our arrival in Amsterdam the Delta App showed (per the baggage tracking) that our bags were taken off the plane in Amsterdam but were never put on our next flight to Krakow. All 4 of our bags were missing upon arrival. I am a single mom and had been traveling with my 3 kids for over 18 hours, we were exhausted, in foreign country, and distraught. I went straight to the help desk and filed a complaint and was told (by a very unbothered and rude customer service agent) that our bags were put on the next flight and would be delivered to our AirBNB in Krakow later that afternoon. For reference our KLM booking id #'s were as follows- kelley sheakley-hensley-25FNHR Langley Tatum Hensley-25FNHR Tobin Dreisbach-25HH6K Gunner Shea Hensley-25HH6K Not only were our bags not on the next flight (as stated by KLM baggage agent) our Bags were not put on the next several flights that left thereafter. I had to make over 15 phone calls over the next 24 hours to track down our bags. My calls were consistently disconnected, it was almost impossible to even get a live person on the lien and I was by I was told by one of your customer service agents that my bags were lost and there was "no telling when they would be delivered. It could be several days." Imagine my frustration? Myself and my 3 kids with no clothes, no toiletries for an almost 2 week vacation. I could not seem to get a straight answer out of anyone at KLM. In my distress, I decided to reach out to Delta airlines to see of they could help. After multiple phone calls to them I finally got the right Delta agent on the line, who cared and who took it up herself to reach out directly to KLM and to the baggage dept at AMS. Had she not done this, I am not sure our bags ever would have made it. When she got a hold of baggage at AMS, she was told our bags were still in their baggage holding area, they had not been given direction from KLM on what flight and when to put them on!?!!! This was over 24 hours after I was told our bags were "on the next flight" So, my kids and I wasted the better part of 2 days making countless phone calls and waiting on bags that didn't show up when promised. We wasted vaction time shopping for clothes and toiletries, as we had nothing but the clothes on our backs. We missed a scheduled tour to Auschwitz on 7/24 that I paid $650 for and was not refunded due to last minute cancel. I had to re-book and pay an additional $650. We had to buy clothes ect to tide us over that cost me over $450.00. We stayed at an Airbnb and there was no one to leave bags with and not a safe place to leave them, therefore we had to stay in place and wait on delivery and why we had to forfeit scheduled tour on 7/24. We literally wasted the better part of our first two days of our vacation dealing with this. We were gone for almost 2 weeks. I came home and turned around to leave again for a work conference. I have not had time to submit complaint and reimbursement request until now. I hope you will honor my request and understand the amount of stress this put on all of us and the damper it put on our vacation. I spent two years saving for this trip, it was my kid's first trip to Europe, and it this was such a disappointing start to our vacation. Please feel free to reach out to me if you need any further information (receipts, flight info, ect). I am happy to provide whatever else you need from me. Thank you for your time and consideration. Baggage #'s (per the initial missing baggage complaint) are as follows- 292100, 292101, 282434, 282433, Best Regards, Kelley Sheakley-Hensley phone- 1(513)253-1005 kshea820@gmail.com 7691 Hosbrook Rd Cincinnati, Oh 4 45243

Overall

delayed baggage, poor customer service

Amsterdam-Krakow
Premium economy

Loss: €1104
Desired solution

Harriet K

Verified | Aug 18, 2025

Manchester-Washington

Economy

Technical problems

I flew from Manc to Amsterdam on time. I had a 1 hour 50 layover which got delayed from 1:05 to 1:40pm. After about 1.5 hours of flying we had to fly back due to technical difficulties- 3 hours of flying to end up back at the same place. The next flight they got ready for us was at 7.30pm. We landed at about 10pm and I had to wait 2 hours at security. I was travelling for over 24 hours, I was so tired. I then had to travel to where I was staying.

Manchester-Washington
Economy

Nidhi O

Verified | Aug 18, 2025

Portland-Amsterdam

Economy

Successful claim

No reason given

Subject: Request for Full Refund – Flight KL616 on August 9, 2025 Dear KLM Customer Care, I am writing to formally request a full refund for my return flight from Portland (PDX) to Amsterdam (AMS) on August 9, 2025, booked under reference Y9HMET and ticket number 0743007102074. Despite having booked a Business Class, direct flight (KL616) with KLM, I experienced multiple service failures that significantly disrupted my travel: 1. No Notification of Cancellation I was not informed—neither via email nor text—that my flight had been cancelled. I only discovered this upon arriving at the airport, which left me with no opportunity to choose an alternative routing. 2. Loss of Time and Convenience The original itinerary was a direct 9-hour flight. Instead, I was rerouted via Seattle, resulting in an additional 5 hours of travel and layover time, which disrupted my schedule and caused undue stress. 3. Downgrade from Business to Coach I paid for a Business Class experience. However, the segment from Portland to Seattle was operated by Delta in coach class, which is not what I purchased or expected. 4. Inflight Entertainment Failure On the Delta-operated flight from Seattle to Amsterdam, the inflight entertainment system was non-functional for the entire 9-hour journey, further diminishing the quality of service. Given the above, I believe a full refund for the return leg of my journey is warranted. I trust KLM values its customers and will address this matter promptly. Please let me know if you require any further documentation or details to process this request. Sincerely, Nidhi Oberoi NIKE-Lead Ethics & Compliance Manager, EMEA Email: Nidhi.Oberoi@nike.com Phone: +31 625 34 54 27

Portland-Amsterdam
Economy
Successful claim

Laura W

Verified | Aug 18, 2025

Gdansk-Amsterdam

Economy

Technical problems

I arrived in Amsterdam (final destination) around 1pm. At the airport in Gdansk the boarding kept getting delayed by 5 or 10 minutes, then finally 50 minutes after the boarding was supposed to start we got informed that the flight was delayed. A while later the captain informed us what is the issue, and that they cannot be sure if the flight will even happen at all, and if it does, when. finally, we got onboard around 11am, and then had to wait until around 11:30am for the takeoff.

Gdansk-Amsterdam
Economy

Hui Ting L

Verified | Aug 18, 2025

Hong Kong-Amsterdam

Economy

Successful claim

Technical problems

What time did you arrive at your final destination? I arrived in Amsterdam on 16 August 2025 at 19:10, instead of my original direct flight on 16 August 2025 at 5 am. What did the airline tell you, and when? In the early morning of 15 August 2025, I received an email from KLM informing me that my direct flight (KL0888, Hong Kong – Amsterdam) had been cancelled. Later, I was rebooked via Bangkok with a Thai Airways/KLM connection. My only communication with KLM was through the phone. What care did the airline provide, if any? KLM arranged a hotel stay during the unplanned overnight stop in Hong Kong. However, no food vouchers were provided, and I had to cover my own meal expenses and a morning ride back to the airport. How did the incident inconvenience you? I had originally booked a direct flight to avoid stopovers. The cancellation caused an unplanned overnight layover in Thailand, additional travel stress, and unexpected out-of-pocket expenses for food. Did you miss an event or lose money? I did not miss a specific event, but I incurred additional costs for meals during the unplanned layover.

Hong Kong-Amsterdam
Economy
Successful claim

Hong Phuc Jean-Paul N

Verified | Aug 18, 2025

Beijing-Amsterdam

Economy

No reason given

Hello, I was in business trip and this delay has impacted my work schedule. I'd like a compensation for this delay, knowing that I'm also Platinum Flying blue : 1176 840 032. Thank you.

Beijing-Amsterdam
Economy

Neil L

Verified | Aug 18, 2025

Cork-Copenhagen

Economy

Successful claim

Technical problems

I got on the flight the pilot said there were some warnings on the preflight check and they could not fix them

Cork-Copenhagen
Economy
Successful claim

Marta T

Verified | Aug 17, 2025

Stockholm-Lisbon

Economy

Influence by other flights

On August 13, I was scheduled to travel from Stockholm (ARN) to Lisbon (LIS) with a connection in Amsterdam (AMS). My itinerary included flight KL1224 from Stockholm to Amsterdam, departing at 17:30, and the connecting flight KL1587 from Amsterdam to Lisbon, departing at 20:50, with an expected arrival in Lisbon at 22:50 on the same day. While already at the airport, I was informed that the flight KL1224 would be delayed. The departure of flight KL1224 was moved from 17:30 to 18:35, with arrival in Amsterdam only at 20:40. I received a notification from the airline stating:“Due to the disruption of your previous flight, you will miss or have already missed your connecting flight KL1587 to Lisbon on 13 August. We will rebook you on the next available flight. You may also make a new reservation using the link ‘Manage my booking’ or by contacting the KLM Customer Service Center if the link is not available.” When I received this notification, I immediately contacted the airline by phone. They informed me that they could not provide an alternative flight to Lisbon on the same day, since no later flights were available. Instead, my trip had to be rebooked for the first available flight the next day (August 14). I was placed on flight SK2903 from Stockholm (ARN) to Lisbon (LIS), operated by Scandinavian Airlines, departing on 14 August at 13:45 and arriving in Lisbon at 17:15. I arrived in Lisbon on 14 August at 17:15, instead of the originally scheduled arrival on 13 August at 22:50. This means I reached my destination with a total delay of 18 hours and 25 minutes. I incurred additional out-of-pocket expenses, as no care or vouchers were provided by the airline. The airline did not provide hotel accommodation, meals, or any form of care despite the overnight delay. I had to cover my own expenses while waiting for the rebooked flight. The disruption (delayed fight) forced me to spend an unplanned night in Stockholm, without proper assistance from the airline. I experienced stress and financial inconvenience due to the lack of support and the necessity to pay for basic needs while waiting. Also, due to the delay, I lost almost an entire day in Lisbon, which affected my professional commitments, as I was supposed to be at work on 14 August but was unable to attend.

Stockholm-Lisbon
Economy

Delia D

Verified | Aug 17, 2025

Newcastle-Helsinki

Economy

Weather conditions

NCL-AMS flight 2 hours delayed, so connecting flight was missed. Provided with overnight accommodation and re-booked on flight to Helsinki 14:20 the next afternoon. Total drip duration, 27 hours.

Newcastle-Helsinki
Economy

Dietmar C

Verified | Aug 17, 2025

Barcelona-Nuernberg

Economy

No reason given

Basically because of changes to the flight times produced by KLM, I arrived late at night instead of around lunch time which made me miss the social event I actually bought the flight tickets for. I only talked once at the Amsterdam airport with KLM staff to ask how to proceed with the compensation claim but this is the first time I actually officially started the claim procedure

Barcelona-Nuernberg
Economy

Onuche O

Verified | Aug 17, 2025

London-Amsterdam

Economy

Successful claim

Technical problems

I am filling claim form for 4 persons, I, my wife and two daughters. It was really stressful as some supplies for the children had run out and they became really agitated through out the journey back to Netherlands

London-Amsterdam
Economy
Successful claim

Mia V

Verified | Aug 15, 2025

Los Angeles-Amsterdam

Business

Horrible food that made us gag!

Horrible food! The food was so disgusting it made us gag! They make it sound as if you are going to get a Michelin Star meal, but it was total garbage.

Overall

Food
None

Los Angeles-Amsterdam
Business

Loss: €8000
Desired solution

Refund

Thanadol S

Verified | Aug 15, 2025

Innsbruck-Stockholm

Economy

Successful claim

Technical problems

The AC of the aircraft was broken and we waited inside the plane for more than one hour without any solution. The captain and the head crew tried so hard but they claimed that with the technician, they could fix it pretty quickly. Several passenger started to suffocate due to low oxygen and then they let us out of the aircraft. Another hour or two later, we were informed that we had to change the aircraft. Almost 1 AM, we could leave AMS. The captain was very much in a hurry. I think we left the gate and taxi within 2 mins. The newer 737 took off with full thrust even I flew quite a lot, I never know that this is very powerful. From 2 hr of flight we could make it in 1.5 hour. How crazy is that. I know that you got delayed but I did not see the safety at all. I got off the airplane around 2.15AM. It was getting so late and my bag got delayed and I did not know it so I waited until 2.45. (It took two days to get that small bag back to me). There was no bus or train connection during that time and I had to wait as I already pre-booked a flexible local commute with my business agency. Eventually, I have to take another day-off as I arrived at 5AM on the next day. Thanks for the help. The only thing we got was cookies and water. It helped but I think we could better get much information about it while you were fixing the plane. I don't think anyone wanted this to happen. It is also my first flight with KLM. Not a good memory. I hope you have a much better protocol to handle with this situation. Maybe a newer plane or maintenance.

Innsbruck-Stockholm
Economy
Successful claim

Julie J

Verified | Aug 15, 2025

Manchester-Bordeaux

Economy

Successful claim

No reason given

We put a claim in C-9832123 and said we didn’t qualify due to our first flight KL910 being cancelled due to bad weather. However I have been knocking my head against a brick wall trying to tell them I’m claiming on the delay of KL1032 on 20/7/25 and no one is responding or acknowledging my claim - it seems they have closed it down. Tried calling on multiple occasions only to be cut off!!! Very frustrating…

Manchester-Bordeaux
Economy
Successful claim

Ama B

Verified | Aug 14, 2025

Dublin-Helsinki

Economy

No reason given

It was cancelled around boarding time with no explanation whatsoever. I was also told there might be possibility to make a claim for a hotel pass that wasn’t taken since it was easier to stay with a friend. (I would like to know more about that.)However, I had to pitch in for meals and petrol for the inconveniences. My next flight was over 24hrs later and I missed appointments that I had planned for the next couple of days.

Dublin-Helsinki
Economy