KLM Royal Dutch Airlines complaints: comments, page 27
2,012 comments
No reason given
I'm still waiting for my refund from KLM after my flight to Budapest was disrupted due to an aircraft change. Despite confirming with them over the phone that I would receive a full refund, it's been months and I still haven't received the payment. After multiple follow-ups, I'm still chasing them for a resolution.- Newcastle-Budapest
- Economy
No reason given
The flight was cancelled so we got onto a new flight provided but disrupted the whole evening was very stressful and second time in one year happened with KLM- Newcastle-Budapest
- Economy
No reason given
The flight was cancelled from Amsterdam onwards they would not let us board to amsTerdam so we had to book from Rome to London then go NCL- Rome-Newcastle
- Economy
No reason given
I missed an entire day of my flight schedule. As a result, I will now spend one less day at my hotel, even though I have already paid for five nights- Linkoeping-Barcelona
- Economy
- Successful claim
No reason given
The flights had been cancelled 3 hours before the flights were scheduled to depart with no explanation beyond βoperationalβ- Aberdeen-Johannesburg
- Economy
Problems at airport
KLM Flight grom Edynburg were late and I didn't catch a next KLM connection flight. I had to stay for a night in Amsterdam. I miss 2 important business meeting in Gdansk (business dinner) and busines meeting in the morning 10.07. Dinner at the hotel I had to pay from my money because I got only small pizza from KLM voucher. I paid as well for the gotel in Gdansk and I could not rebook it- Edinburgh-Gdansk
- Economy
- Humberside-Nice
- Economy
- Successful claim
Problems at airport
Flight was delayed by about 2 hours at Athens so connecting flight in Amsterdam to Inverness was missed . So the next day we were flown to London. The on to Inverness- Athens-Inverness
- Economy
No reason given
I did made an online request for compensation, but that was 2 weeks ago but I did not receive anything. The flight was cancelled, so I had to stay one extra night in Denmark, and then it was not only just take a Flight to Amsterdam, but it was Copenhagen, then Amsterdam, and then finally Luxembourg. I hope you can understand that it was a bit bothering all this, and I hope I can receive a compensation. Thank you for your time and assitance.- Aalborg-Luxemburg
- Economy
- Successful claim
No reason given
The morning before the 13:20 flight I received the notification that is was cancelled, with no explanation. I later received the new flight itinerary, learning that I would have a stopover (my original flight was direct from Edinburgh to Amsterdam and would have lasted around 1h and 30min). The new flight departing at 14:25 was over two hours delayed and took off at around 17h. The connecting flight I was provided would have departed at 18:25 but it was also about one hour delayed (that ended up being the only reason I even made that flight on time). I finally arrived at Amsterdam at around 21:30h. I was supposed to have originally arrived at 15:50h.- Edinburgh-Amsterdam
- Economy
Influence by other flights
We flew from Copenhagen. That plane was delayed causing us to miss our connecting flight to Bangkok. They booked us on a flight to Singapore and then a flight from Singapore to Bangkok. It was a total delay of almost 13 hours causing me to miss a wedding- Copenhagen-Bangkok
- Economy
- Successful claim
Influence by other flights
My flight into Amsterdam was delayed and I thus missed my connection to Hamburg. There was no other flight they could rebook me on that day so I had to overnight in a hotel in Amsterdam and then fly the next morning with an additional connection in Bergen. I had to book a hotel and a taxi there and back. I missed an important event in the morning in Hamburg due to this disruption.- Edinburgh-Hamburg
- Economy
No reason given
So it started with that my first flight from ARN to JFK was delayed 3 hours. So then I had already missed my connecting flight in JFK-FLL. So when I arrived at JFK I needed to wait 4 hours for the new flight I got, Then I arrived at FLL 5,5 hours later than expected.- Stockholm-Fort Lauderdale
- Economy
Problems at airport
I made a claim and this was their response - I don't agree with this as it was actually more than 3 hours if you count the time that the flight actually took off: 'Thank you for your message. I am sorry that your flight KL 1005 from Amsterdam to London Heathrow on 01 March 2025 was delayed. Please accept my sincere apologies on behalf of KLM. However, since the delay to your final destination was less than three hours, you are not entitled to compensation according to the EC Regulation no. 261/2004. We look forward to welcoming you on board our flights again soon and hope that in future everything will be to your entire satisfaction.'- Amsterdam-London
- Economy
Problems at airport
The delayed Berlin to Amsterdam flight made me miss my connecting flight to Edinburgh. The staff at the airport said they couldn't provide hotels or anything else so we had to book it ourselves, and everything would be reimbursed. The rebooked flight next morning was now through Paris, and didn't have any seats. I claimed reimbursement and compensation but only got legal minimum (the hotel) - transport next day from the airport was not. I also couldn't source any food due to closed shops at Schipol at night, and dietary restrictions (allergies to processed foods). Nothing was given in terms of compensation for the disruption. Additionally, the luggage was lost and did not arrive till end of the week.- Schonefeld-Edinburgh
- Economy
No reason given
The airline offered the voucher for the hotel and breakfast in Amsterdam, but declined the compensation for the delayed flight.- Lisbon-Warsaw
- Economy
Weather conditions
The flight OPO-AMS was delayed which cause us to miss the connection flight AMS-MME. I had to spend the night in Amsterdam, paying for hotel and taxi because the airline didnβt provide any options. It was said that all the hotels were fully booked so the airline couldnβt provide hotels to those affected by the missing flight. I would like to have a full refund off the hotel and Uber expenses.- Porto-Teesside
- Economy
No reason given
Sorry i put wrong take off time in the claim from lux and consecquqntly from Amsterdam. The right details are on added screenshot Flight took off on time from lux and Amsterdam then without much info ahead was redirected to Turin possibly due to weather condition then we wehe proposed to wait for a bus to take us to Genoa airport ( waiting up to 4 h for a bus witjout much info / any voucher) or the option was given to us to travel by oor own and claim compensation. Finally i took several trains arriving at my destination in la Spezia around midnight where i had to book a hotel since i missed my checkin slot. Thank you for your help- Luxemburg-Genoa
- Economy
My problem- not getting invoice for extra 2 bags checked-in
I have been requesting an invoice through the online portal and the invoice I get is just for the ticket and does not include the extra 2 bags I checked in as well as my seat change during check-in. I need the invoice to claim back my money from my company.- Economy
Technical problems
Computer on the plane had technical issues. Waited on the plane for over 2 hours and then eventually was told they were not happy with outcome of tests on the computer. Stayed on the plane another hour before we got disembarked. I am due to attend a meeting in Georgetown which will now have to be rearranged. KLM staff provided bottles of water.- Aberdeen-Georgetown
- Economy
due to change of aircraft status of ticket and seats changed
Status of seats changed (without any notice) from Premium Economy on a total flying time of 25 hours. No options to upgrade and ended up in different seats and not alongside my wife due to this. When i called in to customer service line after a 35 min wait i was told nothing could be done, but go to the airport early. Further insult to having to check my carry on bag (in legal sizes and weights) into checked baggage without any options, no service or care for loyal clients who travel on premium economy at least twice a year. As a regular business traveler my choice airline is now moving to bottom of the list, - no apologies, nor lounge access or business upgrades were offered ( even the paid option)- POOR SERVICE and whilst stated on the web site that a refund would happen this is ignored and not acknowledged.- Economy
Technical problems
they offered me a voucher that was only visible after we boarded the flight, no communication through the app that voucher was possible. I filed a formal complaint with the airline but haven't heard a peep from them, its quite ridiculous they can treat their customers this way.- Bristol-Amsterdam
- Economy
- Successful claim
Bagage delay on alive at Entebbe AirPort
Hello Am writing to express my disappointment from your service as a big company KLM, on our arrival to our destination which was EBB, from CPH, we didn't get our Luggages, Imagine with two kids and not having what to use, it took you again 2 days before we got our Luggages. I spent quite alot and the inconvenience plus the disterbence I encountered, I kindly requesting for the for the refund please. Thanks Kind regards- Economy
Weather conditions
I was rerouted based on delays from capetown, to get to gothenburg via stockholm, and that was fine, but then we were delayed from amsterdam to stockholm, meaning i missed my first connecting flight, i was booked into the nex one, but i arrived too late to gothenburg to catch my last train home, there were hotels as an option, but the were as expensive as the cab ride and would have added an additional day to my trip, so i saw it as my only option, and i live 150km from the gothenburg airport. so basically at the end you rebooked my flights and did the best you could, i am superhappy about that but due to circumstances i did not get back home at the encd without the taxi option. :-)- Cape Town-Gothenborg
- Economy
- Successful claim
- Glasgow-Amsterdam
- Economy
- Dubai-Helsinki
- Economy
Technical problems
Dear KLM On July 1, 2025, my co-passenger Olivia and I boarded flight KL0621, scheduled to depart at 17:05. After boarding, it became apparent that the plane had not taken off as expected. The pilot informed passengers that there was a fueling issue, which was being addressed and would be resolved shortly. However, we remained on the aircraft for approximately two hours without further clarification. To this day, I am still unclear on the exact nature of the fueling problem. Due to this delay, we arrived at our connecting gate in Atlanta nearly three hours behind schedule and missed our connecting flight to New Orleans, which was supposed to arrive at 23:22. This disruption was particularly problematic, as we had very important personal matters that required our timely presence in New Orleans. We were informed in Atlanta that the next available flight would not arrive in New Orleans until approximately 15:30 the following day July 2, 2025. Given our situation, this was not a viable option. As a result, we were forced to rent a car and drive through the night to arrive at the New Orleans Airport by 9:00 AM. Compounding the issue, we attempted to retrieve our checked luggage before leaving Atlanta, but the baggage service had already closedβanother consequence of the delay. This forced us to make an additional trip to the New Orleans Airport later to collect our bags, further delaying us and causing significant inconvenience and stress. The total cost of the four flights we originally booked with KLM was β¬1,573.70 per passenger. Due to the missed final leg of our journey and the need to find alternate transportation, I am requesting a partial refund of β¬389.35 per passenger (representing 1/4 of the total fare), as we were unable to take the final flight. Additionally, I am requesting reimbursement for the β¬299 spent on the rental car, which was a direct consequence of the flight disruption. Thank you for your attention to this matter. I look forward to your timely response and a fair resolution.- Amsterdam-New Orleans
- Economy
- Successful claim
No reason given
My stepfather John Carroll is dying in a hospice in Penarth, that's why I am rushing to Bristol. This 6 hour delay in arriving to Bristol is totally unacceptable and means I miss a whole day of time with him.- Vienna-Bristol
- Economy
- Successful claim
No reason given
Out flight from Amsterdam-paris got delayed so we did not manage to take our next flight to Singapore. We was supposed to be at work on a boat today, but now everything gets delayed.- Stavanger-Singapore
- Economy
- Successful claim
Technical problems
I've created separate claim for extra costs with request [C-9692807]. This request is only for compensation.- Las Vegas-Amsterdam
- Economy
Influence by other flights
Flight from Paris - Amsterdam- Zagreb. Flight from Paris was late more than 3 hours, missed connection in Amsterdam. It was after midnight, no one was at airport, had to pay for my own accommodation. Flight was rescheduled next day afternoon.- Paris-Zagreb
- Economy
No reason given
Because of the delay the checkdesk i gothenburg sent me to the transferdesk in schipole so they could get me an hotel. But the desk was closed (after 22 PM). I had to order hotel by my self. I had an appointment at midnight to deliver a critical sparepart to our company in spain. Now i missed it with 10 hours. And i arrived back home 10 hours later than expected. I had no other expences. Regards Johan Klasson- Gothenborg-Madrid
- Economy
- Successful claim
No reason given
The initial flight was delayed and had to spend so much on transport, time and money. I wouldβve been at my destination Lagos right now but now have the next flight gets me there at 6am tomorrow instead of 8pm tonight inducing more stress on me as a single mom with my kids. Your consideration is greatly appreciated, canβt wait to hear from you..- Manchester-Lagos
- Economy
No reason given
On July 5th at 24:01 am ( 6 hours prior to the departure) we received both an email and a text message informing us about the flight being cancelled and two hours later we got a text message telling us to arrive at the airport to check in , which we did. The two pieces of information were confusing because on the one hand they informed us about the cancelled flight and at the same time told us to arrive on time to check in. We could have stayed longer at the hotel next to the airport which we booked to arrive the day before the flight and not to oversleep. I would like to point out that both messages were sent while we were asleep. When we arrived at the airport on 5th July to check in, we were told that because of the cancelled flight, we will have to catch the next flight 7,5 hours later and stay overnight in Amsterdam to take the flight to Lima (our final destination) the next day, 6th July at 9:55am. We were offered vouchers to get some food and drink (16 Euro each). We lost extra money staying at the hotel near the airport and waking up at 3am- we could have stayed until check-out -11 am. The hotel cost 80 Euro. As a result, we will arrive in Lima (Peru) 24 hours later than planned- Krakow-Lima
- Economy
- Successful claim
Technical problems
10 minutes before boarding they first announced that there shouldn't be any cancellation and then after a few minutes confirmes the flight was cancelled creating an insane amount of chaos among travellers and lack of personnel who was dealing with the issue- Amsterdam-Madrid
- Economy
- Dublin-Lagos
- Economy
No reason given
My flight GIG-AMS was cancelled a few hours before departure, I was rebooked automatically for flight next day , but I had to flight first to Buenos Aires first and then to Amsterdam. Instead arriving home airport GDN at 17:55 on Saturday 28th , I arrived around 12:00 on Sunday. My extra stay in hotel at GIG airport was paid by my company. I have no contact with airline as I was rebooked automatically for the next day so I decide to stay in hotel.- Rio De Janeiro-Amsterdam
- Economy
- Successful claim
No reason given
The June 19 flight from NCE to AMS was severely delayed. As a result I was unable to connect with my June 19 AMS to YVR and YYJ flights. KLM rebooked me on flights for the following day (JUne 20) and provided me with a hotel and meals. The rebooked WestJet flight from YVR to YYJ on June 20 was also cancelled and I had to wait an additional 3 hours in YVR on the following day (June 20). I finally arrived in Victoria airport around 16:00 on June 20 instead of 17:40 on June 19. As a result, I missed my meet-up with my partner at YYJ on June 19 and had to arrange private transport to pick me up from YYJ to my home (ca $75).- Nice-Victoria
- Economy
No reason given
I arrived to Valencia 17,5 hours later. (one day later, on Saturday 21 of June at 16:35). I had a flight that day (on the 21 of June) from Valencia to Malaga (at 18:00). Due to the 17,5 hours delayed I could not go home and change the luggage, and I arrived to Malaga with no summer clothes. (I was in a business trip in Kristiansand with only computer and business luggage). I had to buy new basic clothes. The airline hostess at the transfer desk was not really concerned or empathised with my problems. I have been trying to contact the airline since then with no luckl. The only information they provide by phone is that claims should be done by the webpage and the webpage is having error the last two weeks, not making possible to file a claim. I have tried by the chat at the KLM weg but they ask to try again and again. But the webpage claim is not working. No solution or information is provided by KLM.- Kristiansand-Valencia
- Economy
- Successful claim
No reason given
Fligth krs-ams took off and landed delayed, it did not allow to get my next fligth to VLC. KLM agreed to support my accomodation and food with a voucher until next fligth they provided to me the following day. I also added final boarding pass in the form before. *Arrival to final destination 16:38 a VLC day Saturday 21st June 2025. - expected day before at 11H00, DELAY OF 17H38 **The boarding gate was closed **They told us that our transfer time was short, I answer that the fligths and transfers were provided by them, as I booked it in their website directly. ****Inconvenience: I lost plans with my family on Friday and Saturday , I spent more hours working, I lost my jacket in the airport when running to the boarding gate. ** Arrival- Kristiansand-Valencia
- Economy
- Successful claim
No reason given
The delay started from the Dublin for more than 40 minutes, the delay continued when we landed in Amsterdam. Instead to leave Amsterdam by 14.20, to lagos, we left Amsterdam 20.35 to Nairobi and landed in Nairobi around 04.30. We were delayed again in Nairobi till around 11.30 on the 8th of June 2025. We left Nairo to lagos and landed around 04.30 on the 9th of June 2025- Dublin-Lagos
- Economy
Technical problems
When I waited in front of the gate, we were told that the flight was cancelled becaused of some satety check. I'm not really sure about what I remember.- Copenhagen-Shanghai
- Economy
- Successful claim
No reason given
Delayed takeoff partially due to traffic. Landed around 17:10 (connecting flight began boarding the same time).- Lisbon-Stockholm
- Economy
- Successful claim
No reason given
The first flight was delayed about three hour, thus, I missed the second flight, then they changed to a morning flight, they gave me voucher for a hotel and food, but the hotel was far, so that I had to stay at the airport for a night and arrived at Lisbon around 12:00 am- Stockholm-Lisbon
- Economy
- Successful claim
Technical problems
I had bought tickets with KLM from Montreal to Bucharest. The first segment, the flight KLM 672 scheduled on June 3, 2025 at 18:50, from Montreal to Amsterdam was cancelled. It was said there was an issue with the hydraulic system of the plane. The 2nd segment, the KL1373 scheduled from Amsterdam, on June 4, 2025 at 9:20 AM was supposed to get to Bucharest at 13:00. I was rescheduled from Montreal on June 3, 2025 at 9:30 PM with Air Canada AC 900 and I got in Amsterdam at 10:20 AM and for the second segment I was rescheduled on KL1375, on June 4, 2025 at 13:35 and got in Bucharest at 17:20, 4 hours and 20 minutes later than initially planned. According to the info on their site, for delays longer than 4 hours, the compensation in cash is 600 EUR.- Montreal-Bucharest
- Economy
- Successful claim
- Oslo-Cork
- Economy
No reason given
During the 4 hours of delay at Bristol airport NO ONE discussed with us the reasons for the delay. Upon boarding the pilot mentioned something about the fault of the partner who was supposed to fly the flight, EASTERN AIRWAYS and nothing else.- Bristol-Bucharest
- Economy
Influence by other flights
Problems with the partner company, WESTERN AIRWAYS, which was supposed to operate that flight (Bristol-Amsterdam), and KLM had to provide another aircraft that arrived late from Amsterdam, delaying my plane to Bucharest.- Bristol-Bucharest
- Economy
Technical problems
Flight got cancelled like less than 24 hours the flight number was KL428 and I was delayed by 8 hours or so and I had to stay at hotel and buy food cost me more money as you can see from my bank statement- Dubai-Birmingham
- Economy
- Edinburgh-Amsterdam
- Economy


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