KLM Royal Dutch Airlines complaints: comments, page 29
2,012 comments
Milica P
Verified | May 15, 2025
Cartagena-Belgrade
Economy
No reason given
xpress my deep dissatisfaction regarding the cancellation and mismanagement of our scheduled flight from Cartagena to Belgrade via Amsterdam on May 2nd. I was leading a group of 12 travelers, and what we experienced was not only highly unprofessional but also physically and emotionally exhausting. We were informed of the flight cancellation only after arriving at the Cartagena airport at 3:00 PM. From that moment, we waited for six hours (until 9:00 PM) to receive any form of guidance or information. Eventually, we were promised a rerouted journey via Avianca to BogotΓ‘, then Punta Cana, and onward to Belgrade via Europe. We were assured that the new flight arrangement was confirmed and tickets had been issued in the system. However, the chaos continued. We were given accommodation only around 10:00 PM, and a driver picked us up the next morning at 5:30 AM for our flight from Cartagena. Upon arrival at the airport, Avianca informed us that there were no valid tickets issued for any of us. KLM staff were not present, unreachable, and we received no email updates despite promises. We were left stranded for 11 hours at the airport, with no access to food, accommodation, or reliable communication. After great difficulty and intervention from contacts in Serbia, we managed to arrange the following routing ourselves: Cartagena β BogotΓ‘ (LA4095) We waited 15 hours in BogotΓ‘, still without any help from KLM or alternative solutions. Only after repeated requests were we provided accommodation. BogotΓ‘ β Frankfurt (LH543, May 4th) Lufthansa initially refused to board us due to KLMβs cancellation. Only after my strong insistence were we finally allowed to board. Frankfurt β Belgrade (LH1414) We finally arrived in Belgrade. This experience was not only logistically disastrous but also had a serious impact on my health. Due to the unhygienic and stressful conditions during these four days, I developed an eye infection, facial infection, and a severe cold, which required immediate medical attention upon arrival in Belgrade. I have invoices and photographs documenting these issues, as well as receipts for necessary medications and treatments.
- Cartagena-Belgrade
- Economy
Helen H
Verified | May 14, 2025Birmingham-New York
Economy
Successful claim
No reason given
My flight from Birmingham UK was delayed (original scheduled time, 09.05 but departed 12.00) which meant I missed my connecting flight out of Schiphol to JFK (scheduled for 13.20); I was transferred to a much later flight (scheduled for 20.50) meaning I arrived at my destination at 23.45. I was travelling solo and was due to go on to Philadelphia with some friends. As I arrived so late, I had to make my own way via Uber which was the safest option at that time of night on my own. The flight was booked through e:Dreams and was supposed to be a Virgin Atlantic flight but they used KLM.- Birmingham-New York
- Economy
- Successful claim
Margaret M
Verified | May 14, 2025Schonefeld-Amsterdam
Economy
No reason given
I was on my way to the airport and checked my delta app to see what terminal I was in and saw that my flight had been cancelled and rebooked for the next day without any notification. I had to then pay for transportation back into Berlin, pay for another night in a hotel and pay for 4 meals. I didnβt arrive at my final destination until the afternoon of the next day. The airline gave no reason for cancelled flight. They did rebook me on a flight the next day.- Schonefeld-Amsterdam
- Economy
Chiara B
Verified | May 12, 2025Trivandrum-Amsterdam
Economy
Influence by other flights
My return flight TRV -AMS via BLR was delay. The first flight in TRV was delay, which affected my connected flight in BLR: BLR AMS. I was re-booked on EK flight BLR-DXB EK569, DXB -AMS EK147 ON 23/3/25. I reached my final destination with 4.15 hours delay @ 12.45pm instead of 08.30am. Additionally, I am silver flying blue member, which means I have 1 checked in baggage 23kg in all my flights. Due to re-booking of my flight from BLR to AMS with Emirates airline ( a non sky -team airline) I had to pay for my checked in bag (attached the receipt). KLM should advise and/or include my baggage in the re-booking but they didn't and left me with no choice than pay this high amount or I could not make it to re-booked flight. I asked KLM to refund me for the baggage and they refused after the advisor on the phone told me I am entitled for a refund. No care were provided by the airline. I was rushed to make it to my connected flight since I was told about this delay at the airport. KLM Flying blu number:1152 325 984 Silver At disposal for any information you may need- Trivandrum-Amsterdam
- Economy
Fionn M
Verified | May 12, 2025Cork-Milan
Economy
Problems at airport
Missed my flight and only arrived at work day of instead of the night before causing me to work and incredibly long day.- Cork-Milan
- Economy
Zuzana K
Verified | May 12, 2025Amsterdam-Lima
Economy
Successful claim
Technical problems
During the flight a strong smell arose in the cabin. Captain made the decision to return to Amsterdam. Our flight was cancelled. Finally, I flew to Lima on April 14th 2025- Amsterdam-Lima
- Economy
- Successful claim
Igor G
Verified | May 12, 2025Tokyo-Split
Economy
Successful claim
Technical problems
At 09th May PM I received mail stating that due to technical problems with airplane, flight is canceled and new flight will be same time tomorrow. Since I had assignments at home and office, on 10th I went on airport where ground stewardess offered me alternative flight on 10th at 23:05 Narita - Helsinki - Split. So, instead of arrival to Split 10th 23:15, I arrived 11th 09:20, which is delay of 10 hours.- Tokyo-Split
- Economy
- Successful claim
Goodluck Q
Verified | May 12, 2025Lagos-Schonefeld
Economy
Successful claim
Technical problems
Because of the klm flight delay from Lagos Nigeria on the 10th 0f May 2025, i had to take two more connecting flights to get to my destination. The appointment i had at 3pm 11 may in Berlin was cancelled, because as at then i was just landing in Frankfurt airport. KLM rerouted my flights and placed me in a different airline, to continue my journey, but they failed to consider the connecting time. I missed my connecting flight to berlin from Frankfurt. Which has caused me to lose my bags as well. As at now, my luggages are missing. This is frustratingβ¦.- Lagos-Schonefeld
- Economy
- Successful claim
Popescu A
Verified | May 11, 2025Bucharest-Billund
Economy
Influence by other flights
I receive a sms the flight is delayed I can not reach the connection flight from Amsterdam and after a short time another sms with almost 4 h delayed from previous departure time,from 18:05 to 21:45- Bucharest-Billund
- Economy
Japheth O
Verified | May 11, 2025Amsterdam-Lagos
Economy
Successful claim
Technical problems
On my departure date 22nd of April 2025, we were meant to take off at 14:20, the flight was delayed with 10 minutes(14:50). And when we got on the KLM flight, inside the flight we were in for about 30 mins, and they later told us the flight has technical issues and that they are going to get us in another flight. So we all came out of the flight and waited at the airport. They gave us β¬12 voucher to buy food. And at 17:45 we started boarding and the flight took off 18:00/18:05 thereabout.- Amsterdam-Lagos
- Economy
- Successful claim
Margaretha S
Verified | May 10, 2025Dublin-Amsterdam
Economy
Successful claim
Technical problems
The plane could not leave due to a technical error and then I had to stay overnight in Dublin to wait for the next flight leaving the next morning.- Dublin-Amsterdam
- Economy
- Successful claim
Warren Trevor N
Verified | May 9, 2025Economy
Lost both bags
I checked 2x bags in at Newcastle to travel to final destination. I spent 2 days in Haugesund and didn't receive bags which were in Bergen until 15.30 next day. This caused great disruption and upset to plans although i appreciate they turned up next day. I was in Bergen airport for 7 hours awaiting transfer and no announcement or contact was made with myself regards baggage.- Economy
Krzysztof R
Verified | May 6, 2025Rio De Janeiro-Schonefeld
Economy
Technical problems
One day before travel I have received a information that my flight is canceled. As I am a seafarer this creates a lot of problem with rebooking my signoff and travel to home.- Rio De Janeiro-Schonefeld
- Economy
Siegfried K
Verified | May 6, 2025Birmingham-Nuernberg
Economy
Successful claim
No reason given
Cancelled flight Birmingham put o another flight later so missed connection at Amsterdam. Put on later flight to Nuremberg. Missed last train. Had to book in to Premier inn until next morning. No baggage. It was still in Amsterdam. Had to travel on with no baggage to Hof. Airline did not even apologise or offer a sandwich. Arrived final destination following day at 11.30 am- Birmingham-Nuernberg
- Economy
- Successful claim
Rita S
Verified | May 5, 2025Amsterdam-Zagreb
Economy
Problems at airport
I arrived at the airport well in advance of departure and waited as the flight was delayed. After several hours of uncertainty, I was informed that the flight had been canceled, and I had to leave the airport without being able to travel as planned. I was then rebooked on a much later flight on May 1. As a result of this cancellation, I missed a critical practical exam at my university in Zagreb the following morning. Additionally, the rebooked flight was highly inconvenient, and I was forced to stay in the Netherlands for three additional days β incurring unexpected expenses for accommodation, meals, and transportation. While I appreciate the assistance of your staff in helping me rebook the flight, I kindly request compensation under EU Regulation EC 261/2004, which entitles passengers to compensation in cases of cancellations made less than 14 days before departure without extraordinary circumstances.- Amsterdam-Zagreb
- Economy
Mario B
Verified | May 5, 2025Genoa-Amsterdam
Economy
No reason given
Arrived at the airport at 05:10 am only to find out that the new departure time was set for 11;00 am (further delayed to 11:20 later). Could not even get through security check until 08:30am.- Genoa-Amsterdam
- Economy
Andy T
Verified | May 2, 2025Vancouver-Newcastle
Economy
Successful claim
We were meant come back Friday 25th but due to us being removed off the flight and having to wait 24hours for the next available flight we missed a days wages as of this.
- Vancouver-Newcastle
- Economy
- Successful claim
Tara-Tanita K
Verified | May 2, 2025Amsterdam-Zagreb
Economy
Successful claim
No reason given
The flight was supposed to be at 8.50 PM on 28th of April (Ams-Zag) first it was delayed by four hours to 12.30AM 29th of April and then after waiting it was canceled. The airlane did not provide any hotel food or voucher. The bought tickets were direct flights. The airline klm rebooked our flight to a flight with the overlay. First flight was on the 29th of April at 7am ams-waw and the second at 10:15am waw-zag. We were late by more then 12hours we had missed meetings and very serious obligations that shoudnt be missed. We expect full compensation.- Amsterdam-Zagreb
- Economy
- Successful claim
Rita S
Verified | May 2, 2025Amsterdam-Zagreb
Economy
Successful claim
Problems at airport
I arrived at the airport well in advance of departure and waited as the flight was delayed. After several hours of uncertainty, I was informed that the flight had been canceled, and I had to leave the airport without being able to travel as planned. I was then rebooked on a much later flight on May 1, because the first flight offered was not direct and very inconvenient time. As a result of this cancellation, I missed a critical practical exam at my university in Zagreb the following morning. Additionally, the rebooked flight was highly inconvenient, and I was forced to stay in the Netherlands for three additional days β incurring unexpected expenses for accommodation, meals, and transportation. While I appreciate the assistance of your staff in helping me rebook the flight, I kindly request compensation under EU Regulation EC 261/2004, which entitles passengers to compensation in cases of cancellations made less than 14 days before departure without extraordinary circumstances. I am happy to provide all relevant receipts and documentation, including proof of my missed academic event and rebooking confirmation. Thank you for your understanding and support. I look forward to your timely response and resolution of this matter.- Amsterdam-Zagreb
- Economy
- Successful claim
Matthrw B
Verified | May 1, 2025Vancouver-Newcastle
Economy
Successful claim
Meant to travel on Friday 25th but airline took us off flight as was overbooked which means we both lost a days earnings as we missed work with the flight 24hours after the original flight.
- Vancouver-Newcastle
- Economy
- Successful claim
Max D
Verified | May 1, 2025Krakow-Miami
Economy
No reason given
There was a person at the desk and they said we had to pay our own expenses and apply for reimbursement later, we were not able to arrive at our final destination in Florida until January 25, 2025, days later.- Krakow-Miami
- Economy
Hana I
Verified | May 1, 2025Amsterdam-Zagreb
Economy
No reason given
The flight was supposed to be at 8.50 PM on 28th of April (Ams-Zag) first it was delayed by four hours to 12.30AM 29th of April and then after waiting it was canceled. The airlane did not provide any hotel food or voucher. The bought tickets were direct flights. The airline klm rebooked our flight to a flight with the overlay. First flight was on the 29th of April at 7am ams-waw and the second at 10:15am waw-zag. We were late by more then 12hours we had missed meetings and very serious obligations that shoudnt be missed. We expect full compensation.- Amsterdam-Zagreb
- Economy
Tara-Tanita K
Verified | May 1, 2025Amsterdam-Zagreb
Economy
No reason given
The flight was supposed to be at 8.50 PM on 28th of April (Ams-Zag) first it was delayed by four hours to 12.30AM 29th of April and then after waiting it was canceled. The airlane did not provide any hotel food or voucher. The bought tickets were direct flights. The airline klm rebooked our flight to a flight with the overlay. First flight was on the 29th of April at 7am ams-waw and the second at 10:15am waw-zag. We were late by more then 12hours we had missed meetings and very serious obligations that shoudnt be missed. We expect full compensation.- Amsterdam-Zagreb
- Economy
Roman D
Verified | May 1, 2025Gdansk-Aberdeen
Economy
Successful claim
Technical problems
Yesterday evening flight has been cancelled due to problem with engine on airplane. Rcv d instructions booked a hotel and wait for rebooking flights. Receipts for hotel and breakfast attached- Gdansk-Aberdeen
- Economy
- Successful claim
Archie B
Verified | Apr 30, 2025Johannesburg-London
Economy
Problems at airport
Our flight was cancelled due to a change in aircraft. The smaller capacity meant myself & my partner were booked onto a different flight, with a different airline (KLM to British Airways), a day later. This caused inconveniences with my work and travel from the airport. Instead of landing the evening before I was meant to work, I landed into Heathrow at 6:30am and started working at 8:30am - after a 20 hour journey home. I also paid for seats together which we did not receive when we were changed onto a new flight. Not a pleasant journey!- Johannesburg-London
- Economy
Luka P
Verified | Apr 29, 2025Montpellier-Zagreb
Economy
No reason given
At first, the flight was delayed for over 3 hours and later cancelled. We did not receive any support from KLM staff; they told us they couldn't help, and we needed to find accommodation in our arrangement and leave the airport. So I had to book the hotel and bear all the costs. This was not the first time that this happened to me, but it was undoubtedly the worst experience due to the staff's negligence. Please remember that we arrived at our destination with more than 12 hours of delay and had additonal connection that was not planned.- Montpellier-Zagreb
- Economy
JoΓ£o P
Verified | Apr 28, 2025Lisbon-Munich
Economy
Successful claim
No reason given
I was originally booked on the flight KL1578 from LIS to AMS at 05:00 on the 4th April. However on the 3rd of April I received a text message (I can share a screenshot if needed) saying the flight was delayed and the expected new time was 06:40, however that disrupted my trip as it would not allow me enough time for my connecting flight in AMS (KL1851 ). Hence they asked me to go on another flight (KL1580) later that day at 11:40. This flight also got delayed which resulted in me not being able to get my new connecting flight (LH2307) in AMS. Hence, they completly switched my ticket for a direct flight with Lufthansa (LH1779) from LIS to MUN. Overall this caused a significant disruption in my travel plans as I landed in MUN only at 18:35, with a 7 hours and 30 mins delay from my original landing time.- Lisbon-Munich
- Economy
- Successful claim
Lara Anina S
Verified | Apr 28, 2025Zurich-Mexico City
Economy
Successful claim
No reason given
They refuse to offer any compensation even though I lost one day of my vacation and the flight was delayed way over 3 hours- Zurich-Mexico City
- Economy
- Successful claim
Senebe Kelly E
Verified | Apr 26, 2025Helsinki-Newcastle
Economy
No reason given
I am writing to formally request compensation under EU Regulation 261/2004 for the disruption I experienced on my journey with KLM on 24th April 2025. My original itinerary was as follows: Flight KL1252 from Helsinki (HEL) to Amsterdam (AMS) scheduled to depart at 13:55 and arrive at 15:25. Connecting Flight KL0959 from Amsterdam (AMS) to Newcastle (NCL) scheduled to depart at 16:30 and arrive at 16:45. Unfortunately, my flight from Helsinki to Amsterdam was delayed, causing me to miss my connection to Newcastle. As a result, I was rebooked onto a later flight and ultimately arrived in Newcastle only at approximately 10:30 PM, over 5 hours later than scheduled. This delay caused significant inconvenience, as I had urgent work commitments that I was unable to attend due to the late arrival. Furthermore, the experience caused me considerable stress and negatively impacted my mental well-being. According to EU Regulation 261/2004, passengers are entitled to compensation when delays of over three hours occur, particularly when the delay is within the airlineβs control. Given the circumstances, I respectfully request compensatio. Attached is my booking confirmation for your reference. I would appreciate it if you could process this claim promptly. Should you require any further information, please do not hesitate to contact me. Thank you for your attention to this matter. Yours sincerely, Mr. Senebe Kelly Emore Email: senebekelly@yahoo.com Phone: +44 7417 429590- Helsinki-Newcastle
- Economy
Lyudmil R
Verified | Apr 25, 2025Geneva-Dar Es Salaam
Economy
The flight crew from Geneva to Amsterdam were late for the flight boarding as was announced. They had an excuse with thunderstorms in Amsterdam which there were none. The flight was late and we missed the connection in Amsterdam although the airplane was still at the gate. Had to spend 11 extra hours at Amsterdam airport with my wife and kids, 2 and 4 years of age. Missed the person that had to pick us up in Dar es salaam. Lost a day with planned activities. Received one of our suitcases 5 days after the arrival.
- Geneva-Dar Es Salaam
- Economy
Marta Judit T
Verified | Apr 25, 2025Budapest-Bogota
Economy
Influence by other flights
On 28.12.2024 my husband and I wanted to fly from Budapest to BogotΓ‘ via Amsterdam. Due to the delay of flight KL1362 we missed our connection in Amsterdam (KL749). We had to spend one night in Amsterdam and then the next day we were finally able to fly to BogotΓ‘ with flight KL741. The accommodation and meals were paid by KLM, and in addition, in accordance with my complaint C-8933003, they paid an additional 9,997.00 HUF for unexpected expenses (toothpaste, toiletries, etc.) against the invoice shown. After our return, on 10.01.2025 I filed another complaint due to the above-described flight delays (C-9003738), aiming to receive a refund of 2x600 EUR. However, the two complaints were not handled separately, but were closed together "referring to duplication" as if I had only filed a claim for sudden expenses (toothpaste, toiletries, etc.). I would like to ask for your help in obtaining a refund of 2x600 EUR due to flight delays based on the relevant EC regulations.- Budapest-Bogota
- Economy
Nikolaos G
Verified | Apr 24, 2025Tallinn-ulemiste International-Leeds
Economy
No reason given
I arrived at my destination at 17:28 the next day, 25 hours later than I was supposed to. The airline did not tell me anything, so I had to communicate directly with them to find out what was happening. The airline did not provide any care. They just moved my ticket to the next day, without communicating the fact or the why. I had to book an extra day at the hotel. Thankfully, my company arranged this quickly (it was a business trip).- Tallinn-ulemiste International-Leeds
- Economy
Emma P
Verified | Apr 24, 2025Amsterdam-Schonefeld
Economy
Successful claim
No reason given
After my flight was cancelled, I asked the KLM transfer desk to book me onto a Scandinavian Airlines flight that was leaving later that day to Copenhagen and then to Berlin. All the other flights offered would not have got me to Berlin the same day. It was essential I arrive that day as my partner was staying at my apartment and did not have access or alternative accomodation without me. KLM told me I was booked onto this flight but I would need to get my boarding pass printed at the gate. At the gate, I was told there was no space on the plane and I should never have been offered the space. The same happened to two other people from my original flight. Because I had waited for this flight, it was now also not possible to get a train from Amsterdam to Berlin in time. This would have been possible if KLM hadn't lied about having successfully booked me onto the Scandinavian Airlines flight. I went back to the KLM desk where they told me the next flight they could offer me was the following morning. They also could not book my hotel for me, as they had with earlier passengers, because they had 'reached their limit for the day' but did say they would reimburse me later. I eventually arrived in Berlin at 08:25 the following day.- Amsterdam-Schonefeld
- Economy
- Successful claim
Angela B
Verified | Apr 23, 2025Lima-Wroclaw
Economy
Successful claim
Technical problems
flight was canceled due to technical reasons The proposed replacement flight was only in 3 days, I couldn't wait that long. I decided to fly to another destination airport and take an individual transport home. I am attaching additional costs: food, parking at Berlin airport and the cost of buying fuel for the Berlin - WrocΕaw journey- Lima-Wroclaw
- Economy
- Successful claim
Jelena V
Verified | Apr 23, 2025Luxemburg-Belgrade
Economy
Successful claim
No reason given
I was originally scheduled to fly from Luxembourg to Belgrade on flight KL1714 (operated by German Airways) with a layover in Amsterdam, connecting to KL1985 to Belgrade. Upon arriving in Amsterdam, I received a message that I had been rebooked to a different flight the next day β KL1983 on April 23rd. No advance notice or explanation was given at the time, leaving me with no option but to spend the night in Amsterdam, which disrupted my schedule significantly. As a result, I missed a critical business meeting upon my delayed arrival in Belgrade, which caused visible frustration from my employer. However, the situation worsened when I realized that my checked baggage had not arrived, and to this moment it has not been located or returned. This missing luggage contained essential personal and professional items, including: Business attire prepared for a series of focus groups and meetings across Serbia Contact lenses Cosmetics specifically formulated for sensitive skin Personal clothing and shoes Because of this loss, instead of spending the day preparing for an important workshop, I was forced to shop urgently for replacement clothes and toiletries β many of which I do not even feel comfortable wearing, and most of which I had already carefully packed. I had to spend nearly 500 euros on these replacement items and still had to compromise on quality and suitability.- Luxemburg-Belgrade
- Economy
- Successful claim
Fiona B
Verified | Apr 23, 2025Jakarta-Amsterdam
Economy
This is the fourth time I have tried contacting KLM about this situation. Please see the following text I previously sent to three other KLM sites ... Hi I hope you can help (my son in law has also enquired for me as he is Dutch and I do not have a good command of Dutch) I am a flying blue member (Silver) membership number: 5014220104 I had a return ticket Amsterdam-Jakarta-Amsterdam and was due to return to NL on the 24th of this month (reference number NEBUB7). Sadly, the organization my husband worked for, in Indonesia, was USAID funded and due to the actions the Trump/Musk Regime the project was abruptly shut down, my husbands job was terminated and we needed to leave Indonesia. We are now in NZ as we own a house here. As a result of this I am unable to use my return ticket to Amsterdam on the 24th of this month. I thought the ticket I bought was flexible but when my son-in-law enquired about a refund I was informed I was only entitled to approximately β¬15). I am surprised it is so little, can you please let me know if I am able to get a higher refund or transfer my ticket from NZ to NL at a later date? I would like to be able to either have a refund more in line with the cost of my ticket (not E15.53) or have the option to rebook later. I thought this ticket was flexible. Thank you, Fiona Budge
- Jakarta-Amsterdam
- Economy
Alejandro C
Verified | Apr 23, 2025Valencia-Copenhagen
Economy
Technical problems
Our KLM Compensation Nightmare: Months of Delay, Evasion, and Excuses We were a group of 6 traveling with KLM in February 2025. Due to multiple flight delays β including an outbound journey where we arrived at our final destination more than 24 hours late β and a return flight delay due to a technical issue, we filed a formal EU261 compensation claim with all required documentation. π What followed has been a deeply frustrating experience: KLM confirmed compensation for some passengers, then ignored or delayed others without reason. They repeatedly changed requirements and challenged "signature mismatches" despite approval of our documentation by the Danish Civil Aviation Authority (case 2025-242763). KLM now insists on new Letters of Authority with exact signature matches, months after initially accepting our claim and verifying all identities. They also refuse to provide a proper explanation or compensation for the outbound delay, which caused missed connections and over 24 hours of travel disruption. πΌ To add insult to injury, while we submitted receipts for baggage delay reimbursement (over β¬1,200 in out-of-pocket costs), KLM has gone silent after asking for our bank details. π’ Weβve spent months engaging politely and in good faith. KLM has responded with delays, vague denials, shifting excuses, and no accountability. We are escalating our case through both Danish and Spanish aviation authorities, and we will not stop until KLM fulfills its legal obligations. If you're planning to fly with KLM, know what kind of treatment to expect if something goes wrong. #KLM #AirlineCompensation #EU261 #CustomerRights #PassengerRights #TravelNightmare #FlyerBeware- Valencia-Copenhagen
- Economy
- Desired solution
Mohamed H
Verified | Apr 23, 2025Casablanca-New York
Economy
I was in Casablanca airport at 11:30 am because my flight departure was At 13:45 pm And when I got there they told me that the gate was close because the fight departure was at 12:45 pm instead of 13:45 pm . I didnβt get any notification about the time changing . Also none there to help me and explained to me about that . So ended up paying for another ticket to hit to my destination. So o am asking this airline to back pay me the money that I lost and the money that I spent to take another flight. Please let me know if you have any questions. Thank you . Mohamed Hammouti
- Casablanca-New York
- Economy
Simone P
Verified | Apr 21, 2025Amsterdam-Johannesburg
Economy
Very last minute we were told we could not enter the flight. Without any notice, we were suddenly tranfered to a flight the next morning. So 24 hours later. Therefore we made a lot of extra costs. This was extremely inconvieniend and we missed an extra day of vacation.
- Amsterdam-Johannesburg
- Economy
Jeannette V
Verified | Apr 21, 2025Amsterdam-Johannesburg
Economy
Successful claim
we arrived at the desk to check in the luggage, and we were told that we are refused access to board the plane that was scheduled for us. We were very upset because our delay would disrupt a whole important reunion with family ceremony in Joburg and Thabazimbi. We could not convince any KLM clark and staff and were more or less forced to accept an alternative route via Heathrow.
- Amsterdam-Johannesburg
- Economy
- Successful claim
Sanya G
Verified | Apr 21, 2025Dublin-Amsterdam
Economy
Successful claim
Technical problems
Hi there, I had my flight cancelled because of which all my plans for which I had paid in advance (Anne Frank museum, Van Gogh museum) got disrupted. I wasnβt able to be at these places at the required time slot and I had made all payments in advance. I would highly request you to kindly process a refund my flight expenditure and also 110 euros which I spent on all the museum bookings, food cost at the airport I had to incur. Also, I did contact the airlines and they asked me to file a claim on the website as they wouldnβt be able to help.- Dublin-Amsterdam
- Economy
- Successful claim
Jose Noland C
Verified | Apr 20, 2025Amsterdam-Vienna
Economy
Technical problems
Our flight got dekayed for more than 3 hours on April 18. Due to this, we missed our pre-booked transportation from Vienna Airport to our hotel, thus, we had to take a taxi. Since it's already late, we had to buy our drinks and food.- Amsterdam-Vienna
- Economy
Laszlo T
Verified | Apr 20, 2025Budapest-Bogota
Economy
Influence by other flights
Dear Air Advisor, On 28.12.2024 my wife and I wanted to fly from Budapest to BogotΓ‘ via Amsterdam. Due to the delay of flight KL1362 we missed our connection in Amsterdam (KL749). We had to spend one night in Amsterdam and then the next day we were finally able to fly to BogotΓ‘ with flight KL741. The accommodation and meals were paid by KLM, and in addition, in accordance with my complaint C-8933003, they paid an additional 9,997.00 HUF for unexpected expenses (toothpaste, toiletries, etc.) against the invoice shown. After our return, on 10.01.2025 I filed another complaint due to the above-described flight delays (C-9003738), aiming to receive a refund of 2x600 EUR. However, the two complaints were not handled separately, but were closed together "referring to duplication" as if I had only filed a claim for sudden expenses (toothpaste, toiletries, etc.). I would like to ask for your help in obtaining a refund of 2x600 EUR due to flight delays based on the relevant EC regulations. Regards, LΓ‘szlΓ³ Ternyik- Budapest-Bogota
- Economy
Markos D
Verified | Apr 19, 2025Thessaloniki-Bogota
Economy
Successful claim
Technical problems
We are writing to express our strong dissatisfaction with the unacceptable experience we endured during our recent journey from Thessaloniki to BogotΓ‘ via Amsterdam, with flights KL2635 and KL741 operated by Transavia/KLM. Despite having booked our tickets well in advance, we were not given the option to check in online by KLM, which resulted in arriving in Amsterdam without confirmed seats due to overbooking β an unacceptable situation by all standards. Additionally, at Amsterdam airport we were informed that our luggage β which had been checked in from Thessaloniki at 23.5kg and tagged all the way to BogotΓ‘ β suddenly weighed 27kg and we were forced to pay an additional β¬80. This was both unreasonable and unfair, especially considering the overall situation. Thats why we stayed in the check in place for 50 minutes with the supervisor and the employee and hopefully they didnβt ask again for us to pay the amount of 80β¬ The staff at the check-in counter offered no meaningful assistance and simply instructed us to go to the gate and wait, with no guarantees. During this already stressful experience, a first delay of two hours was announced. After waiting and finally being given seats, a second two-hour delay was announced, resulting in a total delay of over four hours. For this entire ordeal, we were given nothing more than a β¬12 voucher per person, in an airport where even a bottle of water costs β¬6-7. This level of compensation is utterly inadequate and frankly insulting. The experience was not only frustrating and exhausting but also ruined all our scheduled plans in BogotΓ‘. We are therefore demanding: Full refund of the tickets for both passengers Additional compensation in accordance with EU regulations for delays over 3 hours and for overbooking We expect your prompt response and resolution of this matter. Should we not receive an appropriate reply within a reasonable timeframe, we reserve the right to escalate this claim through legal channels and relevant consumer protection authorities. Booking References: Thessaloniki β Amsterdam: KL2635 Amsterdam β BogotΓ‘: KL741 Passengers: Dalesis Markos Kafritsas Konstantinos- Thessaloniki-Bogota
- Economy
- Successful claim
Alejandro C
Verified | Apr 19, 2025Copenhagen-Valencia
Economy
Problems at airport
We have escalated this deeply frustrating compensation claim as high as possible within KLM (KLM reference C-9201290). Now we are seeking external help. In short, aside from severe impact on our travel plans, we have experienced horrible customer service from KLM. Despite multiple and lengthy communications and our full cooperation, we've felt an outrageous responsibility avoidance coupled with excessive and shifting documentation requirements that frankly look and feel like cheap tactics used to delay, obstruct and exhaust customers so they drop their rightful compensation claims. Background summary of the case On February 15 and 22 2025, our group of six people (our family of four + two friends from our kids) experienced delays of over 24hrs on both outbound and return flights during our vacation. This resulted in a long delays, severe disruption of our plans and additional costs, for which we filed a claim in accordance with European passenger rights laws and your own proccesses. The following points summarize our experience: On February 15, 2025, our flight was delayed due to de-icing, causing us to miss our connection to Valencia. As a result, we arrived a day later. On our return journey on February 22, 2025, KLM failed us with another delay, causing us to arrive more than a day later. As you can imagine, this further compounded the disruption of our vacation (further details on all of this can be found in our original claim letter sent to your customer care team on February 25th, along all other documentation submitted during the process). After filing the claim, KLM responded denying compensation for the outbound flight (more on that further below), and acknowledging compensation for the return flight. However they only compensated 2 passengers at first for this leg, withholding the rest of the compensation claiming missing documentation (despite having complied with all the original requests for documentation listed in your process, including copies of passports and signed authorization letters for all passengers, etc). When we asked for clarification KLM said it needed birth certificates for 4 passengers, and tried to justify this wrongly claiming they were all minors, when only 3 of them were. Despite not providing valid arguments for requesting further documentation, we complied attaching certificates showing legal custody or Power of Attorneys (PoAs) signed by the legal guardians. Then, after a few days, KLM said they were ok with the documents for the minors but then claimed that they were withholding compensation (to all other passengers) because one of the passenger signatures (from Markus, our son) in the authorization letter did not exactly match the one they had on record, and requested us to send an updated one. Despite this being a ridiculous demand (there is no reasonable or legal basis for KLM to reject a valid authorization letter over a subjective signature comparison, especially when the passenger is on the same family and booking/reservation!), we sent an updated document, even including a photo of our son holding an updated signed document. After a few days, we simply received a copy of the last message saying they were still not satisfied with the signature... incredible! After a long time and several frustrating communication efforts, they agreed to pay for Markus and Liv, but to this day they are still demanding more documentation to release the final payments for Cuba and Julia. Parallel to all that, since we knew that on the February 15 other airlines had landed and departed normally, we asked for credible proof that would support the compensation denial for our +24hr outbound flight delay. After various exchanges, KLM finally shared an internal memo which essentially just said the delay was caused by de-icing at CPH. This we already knew, and it was in no way sufficient proof under EC Regulation to classify the delay as an βextraordinary circumstance" that would justify a more than 24hr delay to our final destination. In fact we know the European Court of Justice has established that de-icing is a routine operational issue that airlines must plan for - especially in winter β and therefore they do not qualify as βextraordinary circumstancesβ. Following counsel, we replied asking for 3rd party proof that the flight disruption was indeed unavoidable and caused by truly βextraordinary circumstancesβ. After being ignored for a while longer, we were simply asked to contact the National Enforcement Body (NEB). Following counsel, we replied this was not an acceptable response since the burden of proof is with KLM. Then they apologized and admited the burden of proof was on them, and simply repeated their previous statements... To this date, the customer care team continues to ignore our request for valid evidence that our 24+ hr outbound delay was indeed unavoidbale... and of course continues to deny any compensation for that. All of the above is not only a shameful way to treat customers, it also conflicts with EU consumer protection laws and regulations. We have been copying relevant consumer protection authorities, such as the Danish Civil Aviation and Railway Authority (who we got in touch after feeling we were not treated fairly) for their records, and there is an open claim they are processing at the moment.- Copenhagen-Valencia
- Economy
- Desired solution
Mate U
Verified | Apr 18, 2025Bordeaux-Hamburg
Economy
Technical problems
Besides the disrupted flight, my luggage got lost, which I claimed right away at the counter in Hamburg. It was delivered after 2 days so I bought some basic cosmetics and clothes, which receipts I uploaded in the previous page. The file reference of my propriety irregularity report is: HAMAF34120/11APR25/1719GMT, baggage no: 145764, booking reference: W36LG6. So I ask for a refund for that expenses as well. Plus my luggage came back damaged. Could you please let me know where can I upload a picture as a proof of that?- Bordeaux-Hamburg
- Economy
Colin P
Verified | Apr 18, 2025Hamburg-Glasgow
Economy
Successful claim
Technical problems
Arrived for my flight. Flight was initially delayed 1 hour. We were then notified by the airport staff that flight was cancelled after 1.5 hours of standing at the gate Rebooked on another flight for the next day and sent to a hotel to stay for the night- Hamburg-Glasgow
- Economy
- Successful claim
Ian P
Verified | Apr 17, 2025Gothenborg-Humberside
Economy
Successful claim
Weather conditions
Flight from Gothenburg to AMS delayed by approx 1.5 hours. Missed last connection for Humberside. Next flight 09.20 following morning 16th April 2025- Gothenborg-Humberside
- Economy
- Successful claim
Adam M
Verified | Apr 17, 2025Edinburgh-Seoul
Economy
Technical problems
My friend has been compensated however the bookings are in my name. I received nothing. I will be taking this further to be refunded on my hotel and taxi.- Edinburgh-Seoul
- Economy
Tijana R
Verified | Apr 17, 2025Edinburgh-Seoul
Economy
Successful claim
No reason given
I havenβt been offered any compensation. My friend who I travelled with has been offered a settlement but this was booked under my name and I have received nothing and lost out on nearly 350. I will be taking this further if I do not receive a settlement.- Edinburgh-Seoul
- Economy
- Successful claim
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